# ## ## ## ## # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |alue for Money|Me|tr|ic|s|||||| |---|---|---|---|---|---|---|---|---|---| |Metric||||||RSH|Actual|Target|Global| |||||||metrics|2023|2024|accounts| ||||||||||median 2022| ||||||||||Lower Quartile| |Reinvestment
%||||||Yes|0%|0%|| |New supply
delivered|||%|||Yes|0%|0%|| |New social housing|supply|||||Yes|0%|0%|0.7%| |New non- social housing||||supply||Yes|0%|0%|0%| |Gearing % - debt|as a||%of|||Yes|0%|0%|321%| |assets|||||||||| |EBITDA MRI Interest||cover %||||Yes|0%|0%|107%| |Headline social housing||||cost||Yes|f11,557|f7,089|f3,700| |per unit|||||||||| |Operating
margin|%|-|social|||Yes|1 9%|0.4%|17.6%| |housing|||||||||| |Operating
margin|%|-|overall|||Yes|1.9%|0.4%|143%| |Return on capital|employed|||||Yes|0.2%|0.1%|24%| |(ROCE) %|||||||||| |Average WMC increases||||||No|27%|1.5%|| |compared to other|registered||||||||| |providers
nationally|||||||||| |Rent Loss from Voids||||||No|0%|5|| |Bad debts for the year|||||||fNil|fNil|| |Tenant arrears|||||||0%|5|| |Turnover RSL|||||||f106,367|f111,231|| |EPC Rating C and|above|||(2014/||No|87.5%|87.5%|| |2021)|||||||||| |Resident
participation||in||||No|37.5%|50%|| |decision making (attendance|||||at||||| |trustee meetings)|||||||||| ## ## ## |Question|Question|||||0/|0/||| |---|---|---|---|---|---|---|---|---|---| ||||||Very|Fairly|yes|No|N/A| ||||||satisfied|Satisfied|||| ||||||or'||||| ||||||Strongly||||| ||||||a ree||||| |1.|Taking eveiything
into account, how satisfied|or|||93.33|6.67|||| ||dissatisfied
are you with the service provided
Chari ?|by||the|||||| |2.|Has the Charity cardied out a repair to your home|||in|||66.67|33.33|| ||the last 12months?||||||||| |3.|Ifyes (to question
2), how satisfied or dissatisfied||||90.91|9.09|||| ||are you with the overall repairs service from|the|||||||| ||Chari
over the last 12months?||||||||| |4.a Ifyes (to question 2), how satisfied or dissatisfied||||are|90.09||||9.09| |you|with the time taken to complete your most recent||||||||| |re air after
ou re orted it?|||||||||| |4.b|Are you still waiting
for repairs to be carried out Yes/|||||||100|| |NO|||||||||| |4.c.Have you dedined
for repairs to be carried out Yes/||||||||100|| |No|||||||||| |5.|How satisfied or dissatisfied
are you that the|Charity|||100||||| ||rovides a home that is well-maintained?||||||||| |6.|Thinking
about the condition ofthe property|or|||93.33|6.37|||| ||building
you live in, how satisfied or dissatisfied||are||||||| ||ou that the Chari
rovides a home that is|safe?|||||||| |7.|How satisfied or dissatisfi'ed
are you that your||||100||||| ||landlord
listens to
our views and acts u on|them?|||||||| |8.|How satisfied or dissatisfied
are you that the|charity|||100||||| ||kee s
ou informed
aboutthin
sthatmatterto|||ou?|||||| |g.|To what extent do you agree or disagree
with the||||100||||| ||following? "the John Bowfey and Sherwood
Almshouses
treats me fairl
and with res ect."||||||||| |10.|Have you made a complaint
to the Charity
in|the||last|||23.08|76.92|| ||12months? (be clear that expressions
of||||||||| ||dissatisfaction
are complaints).
Yes/ No||||100||||| |Ifyes, how satisfied or dissatisfied
are you with your
landlord's
a
roach to com
laint handlin
?|||||||||| |11.Do you live in a building
with communal
areas, either|||||||100||| |inside or outside, that the Charity
is responsible
for|||||||||| |maintaining?|||||||||| |11.b Ifyes, how satisfied or dissatisfied
are you that|||your||100||||| |landlord
keeps these communal
areas clean and||well-|||||||| |maintained?|||||||||| |How satisfied or dissatisfied
are you that the John|||||100||||| |Bowley and Sherwood Almshouses
makes a positive|||||||||| |contribution
to
our nei
hbourhood?|||||||||| |12.|How satisfied or dissatisfied
are you with the||||73.33||||26.67| ||Charity's
approach
to handling
anti-social||||||||| ||behaviour?||||||||| |13.|How satisfied or dissatisfied
are you that the|weekly|||93.33|6.67|||| ||maintenance
charges represent
good value|for|||||||| ||mone||||||||| ## ## |FOR THE Y|FOR THE Y|EAR|E|NDED 31|NDED 31|DEC|EMBER 2|023|||| |---|---|---|---|---|---|---|---|---|---|---|---| |enant Satisfaction measured||by|the|landlord|||||||| |Question|||||||Score|Notes|||| |Decent Homes Standard|||||||0%|Quinquennial|||| |Percentage
of Homes that|don't meet the|||decent|Homes|||Inspections||took place|| |Standard||||||||in 2023|||| |Repairs|||||||100'/||||| |Repairs completed
with target timescale (emergency||||||and|||||| |non- emergency
repairs requested||by tenants)|||||||||| |Gas Safety Checks|||||||100%|Completed||in 2023|| |Percentage
of homes that|have had all the necessary|||||gas|||||| |safe
checks.|||||||||||| |Fire Risk Assessments|||||||100'/|Fire Risk Assessment|||| |Percentage
ofhomes
in buildings||that|have had||all the|||updated||in|2023| |necessa
fire risk assessments.|||||||||||| |Asbestos Safety Checks|||||||1PP%||||| |Percentage
of homes
in buildings||that|have had||all the||||||| |necessary asbestos management||surveys||or re-|||||||| |ins actions|||||||||||| |Water safety checks|||||||1PP%|Reviewed|by||trustees| |Percentage
ofHomes that|have had all the necessary||||||||||| |le ionella risk assessments|||||||||||| |Lift safety checks|||||||100%|All required|||checks| |Percentage
ofhomes
in buildings||where the communal||||||undertaken|||in 2023| |assen
er lifts have had all the necessa||||safe|checks||||||| |Complaints
relative to size oflandlord|||||||NIA|1complaint||received|| |The number ofcomplaints
1 000 homes the
own|the landlord||receives||for each|||from 16|properties||| |Complaints
responded
to within||complaint
handling|||||100%||||| |scale timescales|||||||||||| |Percentage
ofcomplaints|the landlord||responds||to within||||||| |the times set by the I-lousing Ombudsman's
Complaint|||||||||||| |Handlin
Code.|||||||||||| |Antisocial cases relative|to the|size|ofthe landlord||||NA|No incidents of|||| |The number ofanti-social|behaviour cases opened for|||||||antisocial|behaviour||| |each 1,000 homes.|||||||||||| |Fixed Wiring Checks|||||||100%|Completed|||in 2023| |The number of properties|that have up to|||date fixed wiring|||||||| |checks|||||||||||| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |||Notes||2023||2022| |---|---|---|---|---|---|---| |Turnover||||108,686||105,282| |Operating
expenditure||||||| |Management
expenses||4|64,966||58,021|| |Repairs and maintenance|||36,585||18,502|| |Service costs||5|7,298||6,291|| |||||(108,849)||(82,814)| |||||(163)||22,468| |Other income||||2,224||20| |Operating
surplus||||2,061||22,488| |Interest receivable and|other income|7||2,916||1,358| |Surplus for the year||||4,977||23,846| |Revaluation
ofinvestments||13||2,858||(5,225)| |Total comprehensive
the year|income for|||7,835||18,621| ## ## ||||Revenue|Designated|Restricted|Total| |---|---|---|---|---|---|---| ||||Reserves|Reserves|Funds|| ||||6|6|E|| |Balance at 1January||2023|482,192|203,000|49,850|735,042| |Surplus /(deficit)
from
statement ofcomprehensive|||26,427|(20,592)|2,000|7,835| |income||||||| ||||508,619|182,408|51,850|742,877| |Transfer between|funds||(18,592)|20,592|(2,000)|| |Balance at 31December 2023|||490,027|203,000|49,850|742,877| ## ## |||Notes||2023||2022| |---|---|---|---|---|---|---| |Fixed assets||||||| |Tangible fixed assets||12||806,629||747,313| |Investments||13||47,523||44,665| |||||854,152||791,978| |Current assets||||||| |Trade and other debtors||14|9,517||6,615|| |Cash and cash equivalents|||62,383||114,208|| ||||71,900||120,823|| |Creditors: amounts
within one year|falling due|15|(18,502)||(10,767)|| |Net current assets||||53,398||110,056| |Total assets less current liabilities||||907,550||902,034| |Creditors: amounts
after more than one|falling due
year|||(164,673)||(166,992)| |Total net assets||||742,877||735,042| ## ## ||A|S AT YEAR ENDED 3|1DECEMBER 2023|| |---|---|---|---|---| |||Notes|2023|2022| |Reserves||||| |Revenue reserve|||490,027|482,192| |Designated|reserves|19|203,000|203,000| |Restricted|reserves|18|49,850|49,850| ||||742,877|735,042| ## ## ## |||||Notes|2023|2022| |---|---|---|---|---|---|---| |Net cash generated
from operating||activities||20|22,481|35,810| |Cash flow from investing|activities|||||| |Purchase oftangible fixed assets|||||(76,069)|(22,430)| |Interest received|||||1,763|334| ||||||(51,825)|13,714| |Cash flow from financing|activities|||||| |Interest paid||||||| |Repayment
ofborrowings||||||| |Net change
in cash and cash equivalents|||||(51,825)|13,714| |Cash and cash equivalents|at beginning||ofthe year||114,208|100,494| |Cash and cash equivalents|at end|of|the year||62,383|114,208| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |Units in mana|geme|nt||||| |---|---|---|---|---|---|---| ||||||Units at|Units at| ||||||start|end| |Supported
housing||and housing||for older people|16|16| |Turnover||||||| ||||||2023|2022| ||||||F|| |Weekly maintenance||contributions|||106,367|102,963| |Social housing|grant utilised||in|year|2,319|2,319| ||||||108,686|105,282| |Management|expenses|||||| ||||||2023|2022| ||||||6|5| |Water rates|||||134|148| |Light and heat|||||516|2,212| |Insurances|||||2,849|2,585| |Cleaning|||||2,238|2,111| |Telephone|||||366|309| |Administration|||||42,110|35,817| |Depreciation|||||16,753|14,839| ||||||64,966|58,021| |Service costs||||||| ||||||2023|2022| ||||||6|6| |Audit and accountancy|||||4,558|4,556| |Subscriptions|||||985|927| |Professional fees|||||1,755|751| ||||||7,298|6,291| ## ## ## ## ## |6.|Other in|come|||| |---|---|---|---|---|---| |||||2023|2022| |||||6|6| ||Non-government||grants and donations|2,224|20| |7.|Interest|receivable and other income|||| |||||2023|2022| |||||6|f| ||Dividends|received||1,153|848| ||Bank interest received|||1,763|334| |||||2,916|1,182| ## |||||||| |---|---|---|---|---|---|---| |8.|Operating||surplus|||| ||||||2023|2022| |||||||F| ||Operating||surplus as stated after charging:|||| ||Auditor's||remuneration||4,558|4,454| ||Depreciation||||16,753|14,839| |9.Auditors'||remuneration||||| ||||||2023|2022| |||||||6| ||Fees payable for the audit ofthe chadity's|||financial statements|4,558|4,454| ||Fees payable for other services||||600|751| ## |,
per week.
No employee
received|
remuneration
above 560|,000(2022 —none).|| |---|---|---|---| |Staff costs for the year amounted|to:||| |||2023|2022| |||6|F| |Wages and salaries||34,118|29,745| |Pension costs||827|693| |||34,945|30,438| ## ## ## ## ## ## ## |Investments||||||| |---|---|---|---|---|---|---| ||||||2023|2022| ||||||6|6| |The market value of|investments
as at 31 December 2023 is as||follows:|||| |M&G: Charity
Multi Asset Fund||—843 income units|||757|744| |BlackRock: Charities|UK Bond|Fund A —309.166accumulation|units||14,308|13,496| |BlackRock: Chadities|UK Bond|Fund A —720 income units|||1,068|1,051| |BlackRock: Chadities|UK Equity|Fund A —2,753.536 income units|||20,059|19,011| |COIF: 571 income units|||||11,331|10,363| ||||||47,523|44,665| |The cost of investments
as at 31 December 2023 is as follows:||||||| |M&G: Charity
Multi Asset Fund||—843 income units|||732|732| |BlackRoclc Charities|UK Bond|Fund A- 309.166accumulation|units||15,965|15,965| |BlackRock: Chadities|UK Bond|Fund A- 720 income units|||1,376|1,376| |BlackRock: Charities|UK Equity Fund A —2,753.536income units||||18,105|18,105| |COIF:571 income units|||||6,659|6,659| ||||||42,837|42,837| |All investments
held|at 31 December 2023are UK listed investments|||in managed|funds.|| |Market value at 1 January 2023|||||44,665|49,890| |Unrealised
surplus I|(deficit)||||2,858|(5,225)| |Market value at 31 December 2023|||||47,523|44,665| ## ## ## |14.Trade and other|deb|to|rs||| |---|---|---|---|---|---| |||||2023|2022| |||||6|6| |Arrears ofmaintenance|||contributions|5,879|2,477| |Other debtors|||||176| |Prepayments
and|accrued income|||3,638|3,962| |||||9,517|6,615| |15.Creditors: amounts||falling due within one year|||| |||||2023|2022| |||||6|6| |Trade creditors||||4,889|| |Accruals and deferred|||income|13,207|8,464| |Other creditors||||406|2,303| |||||18,502|10,767| |16.Creditors: amounts||falling due after more than one year|||| |||||2023|2022| ||||||6| |Accruals and deferred|||income|164,673|166,992| |17.Deferred income|||||| |||||2023|2022| ||||||6| |Balance brought|forward|||166,992|169,311| |Released
in year||||(2,319)|(2,319)| |Balance carried forward||||164,673|166,992| ## ## ## ||||Property|Folkestone|| |---|---|---|---|---|---| ||||valuation|Municipal|Total| ||||reserve|Charities|| |||||8|| |At 1 January 2023|||49,850||49,850| |Surplus|/ (deficit) for|the year||2,000|| |Transfer|between funds|||(2,000)|| |At 31 December 2023|||49,850||49,850| |Property|valuation|reserve|||| ## ## ## ||||Cyclical|Extra-|Total| |---|---|---|---|---|---| ||||maintenance|ordinary|| ||||fund|repair fund|| |||||F|K| |At 1 January 2023|||30,000|173,000|203,000| |Surplus
/|(deficit) for the year||(20,592)||(20,592)| |Transfers|between|funds|91,772||91,772| |Transfers|for capital|spend|(71,180)||(71,180)| |At 31 December 2023|||30,000|173,000|203,000| ## ## ||FORTHE YEAR ENDED 31D|FORTHE YEAR ENDED 31D|ECEMBER 2023|| |---|---|---|---|---| |20.Note to the statement|ofcash flows|||| ||||2023|2022| ||||6|| |Cash flow from operating||activities||| |Surplus for the year|||4,977|23,846| |Adjustments
for non-cash||items:||| |Depreciation
oftangible fixed assets|||16,753|14,839| |Loss on disposal oftangible||fixed||| |assets||||| |(Increase)
/ decrease
other debtors|in trade and||(2,902)|(2,213)| |Increase
/ (decrease)
other creditors|in trade and||7,735|1,991| |Government
grants
utilised||in the year|(2,319)|(2,319)| |Interest received|||(1,763)|(334)| ||||22,481|35,810|