2025-03-31-accounts

41•WIIIVIFI F)OCLJ519n Envelope ID. D425E6B7-261845EF-94F9-048B2B7841EC geuK ANNUAL REPORT 2024-2025 Registered Charity Number 1142294

DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC CONTENTS 0300 Customer Services Helpline....................................................................................................................................................................................................... Dementia Services.................................................................................................................................................................................................................................. 10 Good Day Calls........................................................................................................................................................................................................................................ Information & Advice............................................................................................................................................................................................................................ Digital Inclu5ion...................................................................................................................................................................................................................................... Scam5 Awareness................................................................................................................................................................................................................................... Foolcare.................................................................................................................................................................................................................................................... 20 Integrated Care Programme................................................................................................................................................................................................................ 22 Living Well Support Service.................................................................................................................................................................................................................. 24 Support at Home.................................................................................................................................................................................................................................... 26 Dayservices....... ........................................................................................................................................................................................................................... .... ... 28 Connecting Veterans... 30 Parkinson's Project................ .. ... 32 Community Engagement.... 34 Retirement Planning..... 36

DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC CONTENTS Fundraising.............................................................................................................................................................................................................................................. 38 Grants and Contracts............................................................................................................................................................................................................................ 40 Legacies, Donations & Will Writing.................................................................................................................................................................................................... 42 Our People & Volunteer5....................................................................................................................................................................................................................... 44 The Big GetTogether.............................................................................................................................................................................................................................. 46 Volurbteer Awards.................................................................................................................................................................................................................................... 48 The Environment.................................................................................................................................................................................................................................... 50 Our Culture............................................................................................................................................................................................................................................... 52 Structure, Governance, Management & Administration............................................................................................................................................................... 56 Reporting & Performance..................................................................................................................................................................................................................... 58 Management.................................................................................................................................................................................................................................. .... . . 60 Our Trustees.,.....,,....,.....,,.,............. . 62 Ris1< Management & Business Continuity.......... .... .... ..... .......................................................... ........... .... . .... .. . . 64 Our Strategy.............................. .66 Administrative InFormation........ .. . .... 68 Our Finances..... .70 Independent Auditor's Report... 73 Statement of Financial Activities (including income and expenditure account).. 76 Balance Sheet................. 78 Statement of Cash Flows................... 79 Notes to the Financial Statements.... .80

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B287841EC A MESSAGE FROM OUR CHAIR Welcome to Age UK Lancashire's Annual Report For 2024125. It 15 my privilege, as Chair, to reflect on a year that has been deFined by growth, collaboration, and an unwavering commitment to supporting older people across our communities. Over the past year even in the tough operating environment, we have continued to expand and adapt our services in response to increasing demand across all parts of county. Our focus ha5 remained clear: to ensure that older people in Lancashire receive the right care, timely advice, and cornpanionship they need to live well, independently, and with dignity. A particular highlight has been the St￿ngthening of our partnerships with local organisations. By working rn0￿ closely together, we have been able to provide seamles5 and holi5lic support. reaching rn0￿ people and tailoring our services to meet the diverse need5 oFour communities. We are especially proud of the progress made in our Support at Home seNice. dementia support initiatives, and our Information and Advice provision, These core services are making a real diFference to the daily lives of older people and their Families, oFFering practical help, reassurance, and real support when it is needed most. None OF this would be possible without the dedication and passion oFour stafFand volunteers. Their commitment, energy. and kindness are at the hearl OF Age UK Lancashire and remain the driving Force behind everything we do. As we look back on the past year, we are proud OF the positive impact we have achieved together. Looking ahead, we a￿ determined to build on these Foundations, embracing new opportunities and strengthening our role as a trusted partner and advocate For older people across Lancashire. Thank you For your continued support as we work towards creating a community where older people are valued. respected. and supported to live their best lives. Best wishes

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC A MESSAGE FROM OUR CEO It gives me great pleasure to share Age UK Lancashire's Annual Report. which reflects a year of progress, resilience, and renewed ambition. Throughout the year, we have continued to deliver high-quality services that support older people to Live Their Best Later Life whilst also making Forward-looking decisions to shape a stronger Future For the charity. In January 2025, we proudly reafFirmed our valued relationship with Age UK by signing a new Partnership Agreement. Thi5 marks our ongoing comrnitrnent to collaboration and shared purpose. ensuring we continue to beneFit From being part ofthe national network. One OF the most signiFicant decisions we made this year was to exit our own ￿tall operations and entered into a new partnership with Age UK'S national retail network. While not an easy decision, it enables us to focus our energy and resources where they can have the greatest impact - on delivering Frontline services. This change takes eFFect from April 2025. We are deeply grateful to the staFF and volunteers who contributed so much to our shops over the years. Although we no longer operate our own stores, we ￿rna1n actively invested in the Future of Age UK'S retail network and will continue to benefit From 40% of the profits generated through the sale of donated goods in those shops, thanks to our ongoing partnership. Alongside this, we undertook a thorough review OF our 2022-2025 strategy. Rather than starting from scratch, we recognised the strength and relevance OF our current direction and made the decision to refresh and extend the strategy through Lo 2027. This extension allows us to build on our achievements while adapting to the changing needs OF the people we support. None OF this would be possible without the dedication. compassion, and proFessionalism of our incredible staFF team and volunteers. Their commitment to older people. is the driving force behind everything we do. We are deeply ihankFul for their contribution and proud OF the impact we've achieved together. Aswe lookahead.we remain focused and optimistic- ready to meet the futU￿wIth conFidence and care.

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC 89,201 33,351 539 Individuals reached across Lancashire including older people, carers and family members 0300 helpline enquiries to support with a range oFhealth and care issues, claiming benePits. housing and signposting to local services Individual advice appointments held by our InFormaLion and Advice team £2.3 million 9,004 ' a 235,000 373 Claimed in previously unclaimed beneFits For older people. and improving their quality OF liFe. 1£2.328.232.571 People supported to live independently at home aFter a hospital slay through our Living Well Support Service Miles travelled by our Living Well Support Service to support service users. People supported through 1-2-1 and group sessions in our Dementia services and CST 31,000 0?Go 742 11 50,204 147 Hours provided by 110 volunteers helping older people in Lancashire People have been Supported to be more digitally confldent through our Digital service5 Hours OF respite and care through our Day Club sessions across Lancashire Veteran5 were connected through ourveteran's Service

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-0488287841EC 530 1,003 6,233 38,570 People had their mobility and Foot hygiene improved through our Footcare Service, People were supported to manage their long-term illness and live independently at home Good Day Calls. were made to isolated and vulnerable people in Lancashire Hours oFSupport at Home were provided to help older people remain independent and comfortable in their own hornes 1,873 3,431 22 • 225 People have beneFitled from attending scarns awareness talks and 144 people received 1-2-1 sessions People have been signed up to Electricity Northwest's Extra Care Register through Age UK Lancashire Individuals and carers we supported through ourParkinson's Project Adults have been supported through 51 Wevolve mental health Sessions.

DocLJsign Envalopt10. D425E6B7.261845EF.94F9.04882B7841EC 03 -USTOMÉR ELPLINE SE "Absolutely wonderful, beyond any expeclalions. Thankyou so much." "Brilliant service, best there is."

DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC The team serve as a gateway into the entire organi5ation and we are often complimented on being more accessible than many other organisations due to our Helpline10300 303 12341. The service is now available 9.30am lo 4pm. Monday lo Friday. This change has been made to reFiect the overall call patterns. and the gradual shift to rn0￿ digital methods oFcontact. such as web enquiries and email. Customers are able to conlact the service by telephone. email. or ihrough the website. The team aim io return calls the same day. and other contacts are responded lo. within 48 hours. Advisers consider the Customer's presenting issue and explore the wider picture to identify other areas OF possible support. From there. they will agree action with the customer and obtain any required consents. beFore making any internavexternal referrals or on behalf OF the customer. Records show thal the most popular topics are information or questions about a specific service. local Age UK Lancashire services. support with Form completions and requests For benefit checks. Over the last 12 months, our Customer Services Team has undergone a number of positive changes including the recruitment OF three new members of staFF. and the installation of an entirely new telephony system. 14,337 4,580 37 Calls Answered Referrals Made Referrals For One Person

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC yy delivering our commissioned services lone-lo-one post diagnostic support and Group Cognitive Stimulation Therapyl in West Lancashire. Chorley and South Ribble. the team continues to ra￿e awareness. challenge stigma. and provide opportunities For people with dementia to engage socially. This has been achieved through." Strategy: .AUKL Dementia Services have co-produced the Pan Lancashire Dementia Strategy working with other stakeholders to set out our intentions and commitment to improving the lives of people with dementia and their carers across Lancashire and South Cumbria. Social: .Delivered monthly social groups for people with dementia and their care partners. .Implemented ayoung Onset Walking programme For peoplewith dementia underthe age of 65. .Delivered a program oFevents throughout Dementia Action Week2024. .Escorted 12 older people to Morrisons Southport for a 3-course Christmas Dinner. .Co-designed and created a'Reminiscence' Garden at Chorley FlowerShow.where wewere awarded'silver, in the Community Garden category Engagement.. .Attended monthly Post Diagnostic Clinics hosted by the Mernory Assessrnent Service. .Presence at monthly Dementia Hubs across the County, providing practicavemotional support and advising of local support services. .Celebrated 'National Social Prescribers Day. working in collaboration with social prescribers. Training.. .Delivered Dernentia Awareness Sessions to 38 new Age UK Lancashire 5￿Frand 29 existing stafF. .Members of the Dementia Services Team undertook Carers Awareness training delivered by Lancashire Carers and Last Days Matter training hosted by St. Catherine's Hospice. Ll HE 273 456 1.635 AB UT THI ERVI Individua Supported Onward Referrals Hoursof F 1-2-1 post diagnostic 5UPPOrt

DocLJsign Envelopt10. D425E6B7_261845EF.94F9.04882B7841EC DEMENTIA SERvlcig ' You provide so many wonderful opportunities For usboth to get involved and have some normalily and fun in our lives which Is incredible, and a huge blessing, and For that l am eternally grateFul!I I want to personally thank you From the bottom oFmy heart For being on this diFFicult, and at times extremely sad and challenging journey with me, it means the world to me to have yourcare, understanding. wisdom and support and I know it means the world to mum too. Long mayyourwonderFul work continue."

Docu￿9n Envalope10." D425E6B7.261845EF.94FW04882B7841EC GOODIDAY CALLS.K "Life can be diFFicult, the olderyou get. Knowing I have the Good Day Calls Service calling me regularly, eliminates my anxiety as I have the same friendlyvoice calling me For a natter, which boosts my confidence and cheers me up no end. The support From AUKL has been exceptional and I have a lot to thank them for, and grateful to all the wonderful staFFat Age UK Lancashire!" 12

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our small. but mighty team has continued to support Lancashire residents who are lonely or isolated: many oFwhom are house-bound and live alone and have limited contact wilh the world outside iheir homes. The two slafFworking on ihis service lelephone 90 clients each everyweek, developing nurturing relalionships with ihe people they support For as long as they need il. The purpose OF the calls is to ensure older people feel connected. with the opportunity to have an inFormal chat about their day. The call also includes a health and wellbeing check. and the service oFten gives inFormation on otherservices that might be able to support with speciFIc situations. Clients report thai ihey look forward lo iheirweekly call. which gives a boosi Lo iheir overall well-being. We are proud to have been supporting a number oFolder people across Lancashire since the service was established back in 2020 during the lockdown period oFthe COVID-19 pandemic. She initially decided to have a Friendship call on a temporary basis whilst recovering from her injuries. but as she enjoyed the social interaction. she now receives regular calls. Being supported by the Good Day Calls service For almost two years has had a positive impact on her mental health. as she no longer Feels forgotten., instead, she Feels blessed. The calls have alleviated her loneliness and provided reassurance. as regular contact is made at a suitable time For the client. Service userstory FIND AB 6,223 116 53 TTHI Total Contact5 External Referra15 Internal Referrals 13

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Over the last 12 months. the Information & Advice service has continued to deliver advice to Lancashire residents who are OF State Pension age. in key areas OF welFare beneFils, social care. housing Opiions and local services. In addilion, advisers support clienls lo make any claims for beneFits idenliFied. as well as details oFany additional entitlemenls. Advice has been delivered face to face. at oFfLce appointments. or over the telephone. considering the client's individual needs, as well as remaining both cost. and lime eFFicienl. The government's announcement OF the withdrawal OF the Winter Fuel Payment in late Summer 2024 For people not receiving Pension Credit. Forced a Lemporary change lo the service oFFer so that we could maximise the number of people we were supporting. We shiFted our focus to carry out benefit checks for as many older people as possible. so any qualifying benefits could be claimed before the December deadline. During this time. we continued to oFFer light-touch support with Form completions. by issuing support packs with easy-to-Follow guidance and signposting Lo other organisations. The service has also played a key role in supporting individuals to access the Household Support Fund via Lancashire County Council which has been particularly needed ihis year. As soon as the December deadline passed. we resumed our usual service. which includes a holistic assessment taking into account living arrangements. and possible entitlements For partnerslcarers. and onward referrals where appropriate and agreed with the client. We achieved our aim this year ensuring our clients are fully aware OF their entitlements and are supported to maximise their income. We have been delighted to have been able to increase our team to include two additional advisers thanks to the generosity of our funders. FIND AB 539 467 37 TTHI Advice 5e55ions Clients Supported Total BeneFIts Identified 14

DoGU51gn Envelope ID D425E867-261845FF-94F9-048B2B7841EC OI¥MATION & VICE ageuK "Thankyou Forall your helpl It has made a massive diFFerence to our quality oFlife and health and wellbeing. We do not feel as isolated now and knowwhere to turn to for help & advice. We will deFinitely recommend Age UK Lancashire. We have the highest praise for Age UK Lancashire."

DocLJsign Envelopt10. D425E6B7_26184sEF.94F￿862￿7841Ec L INCLUSION )* "Valerie has been helping me with my NHS app and phonelcomputer problems linked to my borderline severe hearing loss Iplus eye and manual dexterity problems) ... OFcourse, some old people are digital whizz kids, but many are not. Digital aggravation. rage and Frustration, is the worst thing about getting old.... This is a wonderful scherne. and I hope the service continues." 16

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-0488287841EC Over the past year. Age UK Lancashire's Digital Inclusion Service has continued to make a signiFicant impact across the county. supporting hundreds oFpeople a9ed 18+ to become more digitallyconFident and connected. This year marked the successful conclusion of our two-year Digital Inclusion Project. most recently funded by NHS Lancashire and South Cumbria ICB. One of the standout developments has been a shift in understanding that digital inclusion is deeply tied to Financial inclusion. For example. this year our Digital Navigators encountered multiple cases where clients were unknowingly paying for unsuitable or overly expensive broadband contracts. We advocated on their behalF. securing fairer. more appropriate deals making a tangible difFerence noi just digitally, but Financially. A major highlighl this year was securing a smooth referral pathway with a couple OF local GP practices. This has resulted in a steady stream of referrals to support patients in using NHS apps and accessing online health services. We also streamlined our internal approach, mal<ing our service more eFficient. Our small team OF four Digital Navigators regularly supported up to three clients per day. compared to one or two previously. The service delivered 742 digital support sessions during the reporting period. Sessions were highly individualised, covering everything from video calling loved ones and online shopping. to using smart Tvs and accessing digital health tools. Our work has been vital in helping people slay connected. informed. and independent- and we're incredibly proud OF the lasting impact we've made. 14,337 4,580 37 Calls Answered Referrals Made Referrals For One Person 17

F)OGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Over the last 12 months. our Scams Awareness OFFicer has continued to deliver advice to Lancashire residents. both in group awareness sessions and on a one-to-one basis in client's homes. Home visits allow her to assess the clienl. identify their possible vulnerabilities, and tailor ihe advice lo reflect this. Key topics include online scams. postal scams. telephone scams and doorstep scams. However. as scams are sadly ever evolving. the advice given is adapted to reflect this ongoing need. The Scams Awareness OFficer works closely with Lancashire Constabulary's cyber-crime departmenl. as well as Trading Standards. Developing these close working relationships has been key io the successFul delivery of this project. The Scams Awareness Service has been closely aligned with our Di9ltal Inclusion Service. and boih services remain in high demand. "Very well indeed. Wendy explained everything to me. and I felt I could ask questions and very comfortable with her. I did learn quite a lot. "Thankyou,Wendy, Foryoursupport.Very interesting chal.we had today. Well done, keep up the good worklll" FIND AB 144 72 1,480 TTHI Home Visits Group Sessions Clients attended 18

DocLJsign Envelope10. D425E6B7.261845EF.94FW04862B7841EC , CAM-S A.W RENES TJ "Wendywas very inFormative, explained in an easy manner oFall the pitfalls of being scammed, explained simply but made me totally aware oFall the ways." 19

DocLJsign Envelopt10. D425E6B7.261845EF.94FW04882B7841EC .1, She is great - she is lovely and very kind - mum enjoys the pampering sessions as well as having someone spending time with her. Due to memory problems, it is good For mum to have to answer her door and greet a regularvisitor.

DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC This year the team completed 1.866 appointments. Overall. this is an increase of over 15Yo on the previous year. We have received 317 new reFerrals. which demonstrates the demand For our service. The Footcare Practitioners are now equipped with tablets which allows them to work remotely with real time data entry. contributing to the smooth running of the service. As well as home visits we have several clinics available within the community. providing easy access for clients in their local are& BeneFLts OF the service: Keeping clients mobile and active Reducing the risk OF Falls Helping clients Lo retain independence Provide a chance to socialise. have a chat & see a Friendly face Giving access other Age UK Lancashire services and support Our home visits are regulated by the CQC, and we are proud to maintain our'Good' rating. As a welcome addition we are able to provide a service to low-risk diabetics in West Lancashire. Following in depth training with our podiatry provider HCRG Care Group we are now able to provide a service to clients taking anlicoagulant medication (blood thinners). Not only has this enabled us to welcome new clients we have also had clients return lo us who had previously been discharged due to taking this medication. By collaborating closely wilh HCRG Care Group, we offer a dedicated pathway For clients in need of footcare services. Continuous training and support is provided to maintain high standards of skills and knowledge, ensuring the delivery OF top-quality care in accordance with national guidelines. This invaluable service not only promotes independent living, wellbeing. and continued mobility For older adults but also helps reduce secondary care dependency and admissions to NHS podiatry. orfoa 2,202 529 Appointments Held Clients Supported Reported better wellbeing 21

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC This service supports people aged 50+ who are at risk oFunpLanned hospital admissions. have a high Frailty score or are living with multiple long- term healih conditions. The team work wilh a wide range of heallh and social care professionals to ensure client needs are met sustainably. to improve wellbeing. reduce loneliness and increase Independence. As a values-based organisation. the team is committed to working collaboratively with both internal and external staFF in a wide range of roles in order to achieve the best possible outcomes for older people using the service. referrals increased by 4%17761 since last year. Whilst working with Integrated Neighbourhood Teams. Primary Care Networks and Frailty focussed Multi-Disciplinary Teams we identiFLed a gap in services For older people suFFering with depression. bereavement and other mental health issues. We applied For a grant to deliver a 12 month Mental Health IMHI project via the Integrated Care Board's CMHT Transformation Fund and secured funds to deliver local suppori groups in East Lancs. We recruited two MH Practitioners and developed the group-based'WeVolve' 6-week peersupporl programme, delivering over50workshops and training modules For stafF supporting older people with MH conditions. The workshops significantly increased individual's wellbeing by teaching them practical coping mechanisms, stress management techniques. mindfulness practices and strategies to improve selF-awareness - helping individuals to navigale challenges and maintain a positive mental state, evidenced through validated evaluation ISWEMWBSI results which confirmed 100% of participants wellbeing improved. We delivered 40'Bengali Ladies Chit Chat, social group sessions, to help address health and social inequalities faced by the community. We Faced a challenging period when sadly. a mernber of the team passed away unexpectedly. The situation gave us an opportunity to reflect and develop as a team, with some wonderful team working examples shining out during the period. FIND AB 100% 72 1,480 TTHI Would recommend the service Group Sessions Clients attended group sessions 22

DocLJsign Envalope ID." D425E6B7.2618-45EF.94FW486267841EC INTEGRATED Nighat (Personal Independence Coordinator) came Into our lives like an "angel on a mission! What a Firebrand she is! The dedication, commitment & passion Nighat has shown and so generously given us is outstanding & exemplary... her support proved to be a game changer!" Integrated Care Programme service user 23

DocLJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC . * LIIiING:MIELL sfjppoRT SERVICE 'AVIL "So thoughtful with Finding out what I needed and doing it. They did an amazing job, nothing was too much trouble and went the extra mile." 24

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC The Living Well Support Service ILWSSI is available to adults in Lancashire aged 18+ who need care and support Following a hospital stay. illness or significant liFe event. This year. we supported over 9.100 people. With teams located at hospitals across Lancashire. we were able to respond quickly to requests For support, averaging 20 minutes from accepting an urgent reFerral to having contact with the client on the hospital ward, in their home, or an appointment made to visit them. We identiffied a wide range of unmet needs and helped people access the right ongoing support, liaising with other professionals on their behalf in over 7,400 cases, reflecting the complexity of presenting needs and level OF integration within a wide range OF health and social care teams. We referred lor signpostedl 14,700 times to 360 different services or organisations. Some people need more involvement, including from multiple organisations. One individual had 25 difFerent services involved in theircare and support. This is wide-ranging and can include needing an eye tesl or assisted bin collections, to benefit checks, form-filling and more. We gave advice, emotional support and provided information about topical health interventions such as Falls prevention in over 13,465 cases. We were able to assist in prescription collections, meal preparation, shopping and setting up Personal Alarm Ipendantsl to promote independence in the short term to support and promote recovery from illness or injury. Our Service attended the MJ Health and Housing Project award ceremony in London. to celebrate Excellence in Local Government. Our nomination was in recognition ofthe excellent partnership work between Age UK Lancashire and Burnley Borough Council's Housing Department and other partner5. which resulted in outstanding outcome5 for service users (see photo). This year, we advanced our digital capabilities by rolling out an iPad programme to all LWSS staff. modernising ourworking practices to reduce time spent on administration and Free up time For working with the individuals who need us. FIND AB 19,280 9,100 121,000 TTHI Vi51t5 carried oul Individuals Supported Miles Travelled 25

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Throughout 2024- 2025 the Support at Home Service supported over 700 customers in Lancashire. delivering 38.500+ hours oFsupport. Older people using our service ask us lo help with daily tasks such as shopping. household cleaning. laundry and errands which ihey may not be able to do completely independenily but are important to ihem. Most OF our customers lover 71 %} live alone. We spend at least 10% OF our time with them providing companionship and enjoying actLVlties together that promote wellbeing. OFten. our Support at Home workers may be the only person they see that week or even month and sadly. in some cases even more. Many oFour customers enjoy 90ing out and about in Lheircommunilywilh us foraFternoon tea or a fish and chip supper. We travelled over l 14.000 miles supporting people in this way. Wilh around 600 clients in service at any one lime. the service is in demand. This year we focussed on enhancing our digital capabiliLies lo eFFiciently manage demand and place new customers with an established worker as soon as possible. This year we improved the average time we contact customers From referral to First contact by 17%. Following a 'rebranding' to raise awareness OF the wider range of supports on oFFer. requests For 'wellbeing' support increased by 67%. Family members and unpaid carers took advantage OF the respite support we offer. doing tasks such as laundry and errands. so that they can spend more quality lime wilh their loved one whilst we do the essentials in the background. Age UK Lancashire also enables access to other wrap around supports. At Christmas we distributed donated hampers and our team were able lo access the Household Support Fund, purchasing shopping vouchers and essential items including heaters and blankets For those struggling lo keepwarm. FIND AB 35,300 114,000 700 TTHI Hour5 OF support Miles Travelled Clients supported 26

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC SUPPORT AT HOME "Meeting Jill {Support at Home Worker) has changed my liFe, I suffer from anxiety and depression and Find meeting people hard. Jill and I get on verywell, she is lovely, bright and bubbly, always smiling and nothing is too much trouble. She takes me shopping and we are always laughing and giggling. She is like my best friend, and we have a chat when l Feel sad and lonely.jill is like a puFFof fresh air, I look Forward to seeing her. She is a special lady" 27

Docu*gn Envalope ID." D425E6B7.261845EF.94FW04882B7841EC AYSERVICES "Mum enjoyed her tirne with you. The stafFare so Friendly. You feel the love and warmth the moment you walk through the door" Family member quote Iwalton Lane Day Service) 28

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC utation of delivering support through our Day Services based in Ormskirk. Garstang. Morecambe and Nelson For over 25 years. This service enables older adults to enjoy activities. make Friends and retain their independence in a welcoming environment. This year we delivered 555 Day Club sessions with over 147 indLVLduais accessing the service. providing 50.204 hours of respite to their Family members. Ensuring our members feel connected to the local community is essential to the success OF our day services. By collaborating with local partners. we have been able to enrich the experience. In partnership with Stagecoach. members of our North day service were able to enjoy afternoon tea at the Midland Hotel in Morecambe. Their aim was to try and encourage older people to make Full use OF their Free bus pass. thereby increasing passenger numbers and showcasing attractions and venues across Cumbria and North Lancashire. Using the local bus service. members arrived at the hotel where everyone sat together enjoying the wonderful views out onto Morecambe's spectacular promenade. A wonderful afternoon was had by all. At Christmas, members from Ormskirk were invited to Morrisons in Southport where they enjoyed a 3 course Christmas lunch and entertainment. The staffat Morrisons went above and beyond, making everyone feel welcome. In Nelson, students From The Kings Trust selected our Day Club to deliver their community project. Spending two weeks at the centre they revamped the outside areas. With a thorough clean-up, revamping the garden furniture Ipainting it in bright coloursl and planting flowers, the space was transformed. As the Fortnight came to an end, the students presented their work to an audience including colleagues From the fire service, parents, family members, and even the mayor! Our members were so inspired by their new space that they have now started their very own gardening club. FIND AB 555 147 50,204 TTHI Dayclubs Sessions Individuals Altended Hours of Respite 29

F)OGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Age UK Lancashire's Connecting Older Veterans to their Local Communities. Iwo-year project. Funded by the Armed Forces Covenant Fund Trust. came to end in December 2024when the grant term ended. This aim OF ihe projecl was lo support vulnerable and isolated veterans across ihe county. by introducing them to difFerent organisations and opportunities and reduce any barriers such as transport or confidence which may prevent them from socialising or meeting with others. Key achievemenls and impact durin9 the project have included: • Reducing the loneliness and isolation oF323 velerans and supporting 4.072 indirect beneficiaries. • Reducing the barriers to veterans attending social events by transporting and supporting them on their first visit. sourcing volunteer drivers and ongoing support From the groups. • Our outreach worker connected veterans who mi9ht not have otherwise met. bringing together individuals with similar backgrounds. interests. and hobbies Lo form friendships. Initially. these connections are made ihrough telephone conversations. with some veterans then meeting Face- to-face, supported by our outreach worker. • Raising awareness with Age UK Lancashire internal colleagues through delivering presentations. • Being interviewed For local radio, highlighting the support and work being carried out across Lancashire to support older veterans by Age UK Lancashire. Signposting and supporting veterans to obtain their veteran badges. benefits and additional support as required such as blue badge applications or referrals to other external organisations such as social services. • Internal support From the Age UK Lancashire wraparound services such as digital inclusion and scams awareness. 323 4,072 937 Veterans supported Indirect Beneficiarie5 Signposts to organisations 30

DocLJsign Envelope10. D425E6B7-261845EF-94F9-048B2B7841EC "Some people are like unpaid Therapy. They come, they shine, make us smile & never ask For anything in return. Those are important people. This is howwe Feel about you. We are so lucky to have met you. You have given me hope where others didn't. You are a star. The world needs more Jaqui's." (Veteran and his wife) 31

DocLJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC INS, I Iiiiiiiiijiuu,, 11, Liin Teriching I I, ME "This is a wonderful service, we didn't knowwhat was available to us. Caroline has helped us wilh many things, and this has given us a better quality oFlife going Forward."

DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC This year we were excited to launch our new Parkinson's project which s an innovative pilot project in coltaboration with Lancashire Teaching Hospitals NHS Fovndalion Trust. In Lancashire and South Cumbria: 3.590 people live with Parkinson's and 450 are diagnosed each year 86% oFLhose diagnosed with Parkinson's are 65+ There are higher rates oFadmission and longer lengths of stay in hospital. compared to the national average. Working closelywlth ProFessor Suresh Chhetri. Consultant Neurologist at Preston Hospital. Iwo main areas where identiFied: Parkinson's patients are waiting 2 years For a diagnosis Limited post diagnostic support was available. Together we co-destgned a post diagnostic support model and once we successfully obtained funding from the Age UK Intervention Innovation Grant Fund we were able to commence our pilot project. We recruited a Parkinson's Independence Coordinator who is based within the Royal Preston Hospital workin9 in collaboration with the specialised Parkinson's clinical team. The aim of the project is to empower patients diagnosed with Parkinson's, and their Families and carers. to gain control over their care and support needs, From post-diagnosis to end-of-liFe and to receive personalised support at home. Patients are referred to our Independence Coordinator by the Parkinson's clinical team, each palient will receive a home visil where a holistic assessment is completed. This identifies any unmet needs and support for the patient and where applicable their Family member. Key to success is building trusted relationships where patients and their loved ones feel supported through their Parkinson's journey. As part OF the ongoing support our Independence Coordinator is trained to be able to complete an Advance Care Plan which ensures that healthcare preferences are known and respected, and it can also ease the decision-making burden on their loved ones. So Far, we have supported 22 patients living with Parkinson's and six have completed an advanced care plan. 22 16 21 Patients Supported External Referrals Advanced Care Plans Internal Referrals 33

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC During 2024-25. our Community Engagement Manager ICEMI delivered Face-to-Face talks to community and NHS support groups as well as allending Healih and Wellbeing events across the counly. They represented Age UK Lancashire at Integrated Community Care meetings and delivered Frailty Iraining to GP surgery staFF. In addition. they took part in initialives to slrengthen our relations with Age UK'S corporale supporters including Dunelm and Stagecoach. They specifically promoted our NHS Funded Digital Inclusion Service and delivered educational talks on scams avoidance and the one-on-one support available through ourAge UKfunded Scams Awarenessservice. Following the success OF the previous year's winter resilience campaign with Lancashire Fire and Rescue and Electricity Northwest Limited. we received continuation Funding to encoura9e older people to sign up to the Priority Services Register. Working closely with the relevant support workers. they reached in excess OF 1.540 individuals in the community and we are on target io reach 4.000 new signatories by October 2025. We anticipate receiving an extension oFihis Funding into 2026. Our CEM plays a crucial role in supporting the Dementia Team. They co-led the Bay Information Hub and CarnForth Memory Group alongside local NHS staff, providing vital assistance to individuals living with dementia and their caregivers. They also took responsibility For developing a Wyre Council funded Carers Group in Garstang which was launched in 2023 and provides marketing assistance during the relocation OF the Lancaster Day Club to Garstang and Morecambe. Throughout the year they promoted key campaign messages including hydration awareness: Pension Credit applications Following the Winter Fuel Payment eligibility changes.. falls awareness and later life legal issues including our Will Writing Service. During 2025-26 the emphasis will be on the further development OF relationships with key 5￿keholderS and supporters and the promotion OF our Dementia and Day Club services. 34

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Docu￿9Th Envelope ID.. D425E6B7-26l84SEF-94F￿86287841Ec PLANNING I was really impressed with the quality of content covered throughout the day. l attended the workshop as a HR professional (and 37 years away From retirement) to gain an understanding oFthe content and if this could support our Future retirees within the workplace. I will be recommending Age UK For all employees discussing retirement plans going forward. The workshop was also beneficial For me personally, although I have ample time to consider my retirement plans it was good lo learn early on about the financial, legal and wellbeing aspects to a successFul retirement. Thanks For a very holistic overviewlll 36

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-0488287841EC Our Retirement Planning Workshops continued to attract inte￿$t From across England and Wales and this year raised £17.755 in unrestricted income for the charity. We delivered a combination of virtual and face to face early. mid and late careers workshops to 18 difFerent organisations reaching over 270 participanls. This represented a signiFicant increase in revenue and client numbers From ihe previous year with an increasing number OF organisations requesting smaller numbers OF places on "Open" Workshops. Our responsiveness lo Feedback and our abilily lo adapt the workshops to the needs of clients has led to multiple ￿pear bookings from organisations including the National Nuclear Laboratories, Suzuki and Barnet Homes. During 2025 we plan to deliver increasing numbers OF face to Face workshops in LanCaShi￿ in collaboration with local Chambers OF Commerce and network groups. Whilst organisations are acknowledging the benefits OF retirement planning For their employees and succession planning we are concerned that some organisations are Facing budgetary restraints as we move into the next financial year. This may limit our 9rowth during 2025 but we are regularly reviewing our marketing and website lo ensure that our holistic workshops remain prominent on search engines and social media platForms. FIND AB £17.755 99.5 296 TTHI Ofincome raised Hours OF content delivered Individuals Supported 37

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC FundraLSLng was kicked OFF in style with our annual canoe challenge which raised an incredible £11.000 OF unrestricted income. Compared to the previous years we saw double the parlicipants and nearly doubled our income From team sponsorship and match funding. Local businesses are supporling us more. by laking part in Fundraising events or supporling iheir colleagues who take part. We have embraced digital ways of giving such as using Give Tap which utilises an everyday device we all have our mobiles. CrowdFunder and JustGiving have been great digital platForms to allow more donations online. Donr and EasyFundraising are oiher digital toots we have started Lo use a lot more with an increase OF 21 % From Easyfundraising giving last year. Cash donaLions and donations via cheque are still very much a presen￿. with many donations coming through this medium oFten From supporters and clients Following receipt oFour services. including: information & advice and Living Well Support Service. Our fundraising campaigns had varying levels of success throughout the year. and we were lucky to receive £20.000 From Age UK national For our Good Day Calls service Following the successFul Omaze House Draw ai Christmas. Next year, we plan to invest in more event fundraising and recruit new supporters to raise money For us via this method. including the addition of a new Canoe Challenge and events lo celebrate our85' anniversary. OOIIATIE FIND AB 426 402 TTHI Donations Recorded Individual Donors 38

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC FUNDRAISING F*1 39

OocLJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC GRANTS AND CONTRACTS e.on . Fylde fo￿￿tr￿llY Council THE ARMED FORCES COVENANT FUND TRUST Funded by HM Government ERIC WRIGHT CHARtTABLE I'RUST NHS THE Lancashlre and South Cumbrla HEADLEY I.,INL,IS I LII ( ITY QOIJN('II. NHS Lancashire & South Curnbrla loleyt4t•d eo4 TRUST NHS F¢vrtd•¢iOM Trust ageuK Lancash.ire ctsuiicil c￿n¢11 Age UK, Electricity North West Lirnited. The Headley Trust, Eric Wrighi Charitable Trust. The Peter Lathom Charity, Lancashire County Council, Fylde Council, Lancaster City Council, Wyre Council. Lancashire & South Cumbria NH5 Foundation Trust. Lancaster Community Fund, Lanca5hire Libraries, Central Lancashire Operational Group, e.on, Lancashire & South Cumbria Integrated Care Board, Arrned Forces Covenant Fund Trust 40

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC This was a challenging year For securing income From grants. mainly because OF increased competition For Funds and changing priorities and eligibility criteria amongst Funders. We were extremely graleFul to The Headley Trusi for committing a further three years, Funding towards our InFormaLion & Advice service. meaning ihat the Trust will have Funded us For five years in tolal. Alongside this Funding. we secured a grani From Age UKfrom Funds raised by Dunelm to support thesame service for twoyears. We are particularly thankFul to the Eric Wright Trust for their continued support oFour InFormation & Advice Service. enabling us to support older people in Lancashire lo claim essential welFare benefits and receive vital inFormalion and advice. A grant From Age UK'S Intervention Innovation Fund enabled us to launch our new Parkinson's Service in partnership with the Parkinson's Team at Royal Preston Hospital, which we believe is a trailblazing example OF the voluntary sector and NHS working in partnership lo address clinical and non-clinical needs OF patients through one service. Several smaller grants supported our Day Clubs to purchase new Furniture and resources. Lancashire County Council Ifor South Ribble) and Fylde Council have provided Funding for us to lead consultations to develop Age-Friendly Communities in the two Districts and we are now a key partner in delivering this work. Next year we plan to complete extensive research on Trusts and Foundations to develop a strategy to increase our income From this source and ffind ways to build relationships to improve our chances ofsuccess with applications. 41

F)OGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC We have been so grateFul For the wonderFul legacies leFt to Age UK Lancashire last year. and we continue lo work hard to ensure that customers understand how lo leave legacies to charities OF their choice. and ihe dstinction between Age UK National and Age UK Lancashire. where relevant. We work with several local solicitors who kindly ofFer a Free basic Will writing service in return for a donation to Age UK Lancashire. In 2024-25 the Will Writing Service raised E8.795 to help support our services. Many oFour clients exlend their thanks to the solicitors. saying they Felt supported and how easy Lhe process was. One OF our biggest challenges can be our brand name and ensuring solicitors and donors are aware OF our charity number and that we are separale to Age UK national. Last yearwe received £382.153 in legacies. which have helped lo support our core. unFunded services. This year. we will be launching our new Legacy campaign. #leaveitlocal. which will help us shape conversalions around legacy giving and the importance ofsupporting local chariLies. Ll HE FIND RE £382,153 LE Legacy Funding 42

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DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC Throughout the year. the charity had an average oF241 employees. As oF31st March 2025. 56 people were employed on Full time contracts. 108 on part-time contracts. and 86 on flexible I casual conlracts. The flexible working oplions we provide as an organisalion, our age Friendly culture, as well as the diverse range OF roles on oFFer. allow us to allract and engage wilh a range OF individuals. including those wilh caring responsibilities. older workers. and ihose who may need to work around other liFe commilments. Throughout the year. we have seen an increase in past colleagues returning to Age UK Lancashire as an employee. and an increase in internal promoLions and colleagues moving between. and working across services. As an employer. we provide opporLuniLies to those who are oFten excluded From the labour market or Find it diFFicult to gain employment. 26% OF our colleagues are over the age OF 60. and 5 of our Frontline colleagues are over the age OF 70: we recognise and value the experience and contribution an olderworkforce can bring. We are exceptionally grateFul to our dedicated volunteers. and over the year an average OF 110 active volunteers dedicated approximately 500 hours per week of their time and skills to Age UK Lancashire. This resulted in an additional 31.000 hours OF capacity For our services. and based on the NaLional Living Wage. delivered an eslimated Financial conlribution oFaround É354.640. While the majority of our volunteers support our Retail shops. others support our Footcare Service. Information & Advice. Business Development. Digital Services, Day Clubs, Support at Home and the Integrated Care team. We are hugely grateful for the support of ourvolunteers and the value that they add to our services. HE ABOUT OPPORTUNITIES ITHA HIRE 500 31,000 £354,640 LAN Hours volunteered Hours OF capacity weekly provided to service5 Of salary volunteered 44

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DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Injune we hosted 'The Big GetTogether' at Garstang Country HoteL It's a rare opportunity For teams From across the county to come together. celebrate the incredible work they deliver. and to make plans For the year ahead. This year. we worked in teams to create 'team cogs, that represented what the team do. Lhe outcomes they achieve. how they can share their successes more widely. and the values the team embody. li FSLA*'CF 47

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our volunteer awards recognise the incredible work and dedication oFourAge UK Lancashire volunteers, and this year our 5 winners were.. Irene- a 97-year-old volunteer From our St Annes shop. The team said "Irene is described as everything Age UK Lancashire represents and is 'living her best later life.. Volunteering 3 or sometimes 4 days a week, she has never ending enthusiasm. She is applauded and respected by everyone in the shop, always has a smile on her face and a cheery word.. Irene is an inspiration of a lady and received a well deserved standing ovation from all our colleagues when receiving her award. Emily- volunteers in our Day Services at ElleL Lancaster. The team said "While nol with us For a very long time, Emily has made a huge impact bringing her energy and great ideas to Day Clubs Sessions. She supports members with whatever they need, is happy doing group or one to one activities, will help during meal times, and wilh anything that is asked of her. She brightens the room with her smile and always has a calming effect on the group." Dave- volunteers in our Garstang Shop. The tearn said 'Dave is a great asset to the tearn and is always happy and smiling. He does all the PAT testing For the shop helping b005t sales with some wonderful electrical items. He's the perfect gentleman, an all rounder who is always willing to help in any way he can. This year he repainted the whole shop and help reFLt under Ihe stairs to create a new fitting room and storage 5pace.- Dawn - volunteers in our Bispham Shop. The team said "Dawn is a star volunteer, and we would be lost without her. She is always reliable, helpFul, knowledgeable and Friendly to everyone. Helping on the lills, sorting donations and merchandising, she goes above and beyond all the time." Winning our Christine Kennan Award for Outstanding Service- Lynne From our Day Services in North Lanca5hire. The tearn said 'Lynne has volunteered For Age UK Lancashire For many year5, is always smiling. and helping everyone around her. She helps Wlth shopping, gets involved in all the activities and even Make5 birthday cards For our members helping them Feel special. Lynne organises lot5 oFthe arts & craFts actLVlties, brings things in For gardening, and even produces Fact sheet5 For members to lake home so they can care For their plants. She is the life and soul oFour sessions." A huge thank you to ourwinners and to all ourAge UK Lancashire volunteers For the invaluable conlribution they make. 48

TroGU51gn Envalope ID." D425E6B7-2618-45EF-94F>04882B7841EC Ji WARDS 'Trvvry 49

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Age UK Lancashire remains deeply committed to environmental sustainability. recognising the importance OF responsible practices in protecting our planet and supporting healthier communities. Over the past year. we've taken meaningFul steps to embed sustainability across our operations, guided by our Environmental Policy and Action Plan. We've focused on reducing our energy consumption and carbon Footprint. with targeted efforts to cut electricity and gas usage by l 0%. Through staff education, energy audits, and the adoption of energY-e￿Icient appliances, we're building a culture of conservation. Our oFfices have embraced a'switch OFF. policy and transltioned to eco-friendly supplies, helping us operate more responsibly day-to-day. Waste reduction has also been a priority. We've expanded recycling facilities across all sites, introduced Food waste bins, and promoted reuse initiatives-from double-sided printing to repurposing IT equipment. Our move toward paperless systems and digital communications has significantly reduced our reliance on printed materials, aligning with our goal of low-carbon service delivery. Sustainable travel is another area OF progre55. We've encouraged virtual meetings, car-sharing. and cycling, supported by internal incentives and smarter route planning. These efforts not only reduce emis5ion5 but also foster more efFicient and collaborative ways oFworking. Looking ahead, we're committed to continuous impmvement. Our environmental metrics are tracked via scorecards and reviewed biannually, ensuring transparency and accountability. We're also empowering 5taFF to lead green initiatives and contribute ideas that drive change. Together, we're building a more sustainable Future-one decision. one action at a time. 50

DocLJsign Envalopt10. D425E6B7.261845EF.94FW04882B7841EC THEE MENT '*4 .¢1 51

Oocu*gn Envelope ID.. D425E6B7-26l84SEF-94F￿8B287841Ec OUR CULTURE From ourColleagueSurvey"What 3 words best describe ourculture? friend Ly support supportive heLpfuL open understanding valued fessionaL respected respect flexibLe rewarding caring_ incLusive, compassionate supported 52

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Enhancing our culture as an'EmployeroFChoice' Our Annual Colleague Survey For 2024 was completed by 83% oFour colleagues. up by 6% From 2023. We achieve consislently high levels OF qualitative feedback with colleagues openly sharing views. opinions. feedback and suggeslions. We are exceptionally proud OF our survey results and the levels OF engagement and feedback we receive From across all our teams. while scores remain high. we are always looking For ways to improve and make the experience oFworking at Age UK Lancashire even better. Our 'colleague engagement, score remains high at 93%. an increase OF 3% From 2023. with colleagues saying they either'sfrongly agreed, or a9reed with statements including '1 like my job and enjoy coming to work,. '1 intend to be working here in a years, time I'm proud to work here, and'l would recommend Age UK Lancashire as an employerto friends and family,. Our Workplace Wellbeing score was 7.9 out OF 10. and has stayed consistently high For the last 3 years. While we. along with others in the sector. Face the challenges of insecurity OF Funding. the impacts OF rising costs OF living. and increasing pressure on our services. our colleagues remain resilient, engaged and value the support available to them at work. We asked colleagues 'What 3 words describe our culture at Age UK Lancashire., the most commonly used words were.. Caring 64 times, Supportive 43 times, and Inclusive 32 times. As always, we shared our'you said, we did. with the organisation, that highlights the themes that came through in the Feedback and what actions we have already taken. what actions will be taken. and when things can't be changed. gave an explanation as to why. 53

DocLJsign Envelope ID D425E6B7-26184$EF-94F￿862B7841Ec "l enjoy working For Age UK Lancashire, and have done For many years. The staFFthat you meet are great and everyone works towards the company values, l always feel like avalued team member oFmy team and the bigger team." "I can not think OF anywhere else I would rather work, I love my job, the customers and the people I workwith. We are supported, we get asked what we think and I know I make a diFFerence." "In the many diFFerentjobs I have had in my manyyears, this is by Far the best." Soph 54

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Developing our colleagues Throughout the year we have continued to deliver our Corporate Induction Day for new starters to ensure that while working across the county of Lancashire and in diFFerent services, we are bringing those new to our organisation together. We delivered learning and development sessions through our general managers team meetings to Focus on Diversity, Equity and Inclusion IDE&II, management skills and digital ways of working. Alongside our comprehensive online learning programme, our colleagues had the opportunity lo participate in Dementia Awareness training provided by our own Dementia Services team. IT skills training, LGBT Awareness and an Improving Emotional Resilience session. Our colleagues engage in regular team meetings taking that opportunity as a way to Share best practice, to reflect and learn From experiences,, and to enhance their knowledge and skills. Embracing Digital Ways of Working We have continued to look For ways to digitise the processes around People and Payroll. this has included adopting a system For digital contract signature5, Utilising MS Form5 to replace many of the outdated word documents, and to enhance the recruilrnent and application proce55 for Age UK Lanca5hire jobs. We continue to develop'Employee Self Service. through the use of UKG giving colleagues easy access to their own data and information. 55

DocLJsign Envelope ID D425E6B7-261845EF-94F9-0488287841EC STRUCTUR4 GO MANAGE, ADMIN T,I'ON 56

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC The organi5ation is governed by our Articles oFAssociation, which sets out our charitable purposes, the powers OF the trustees, and the rules for how the charity is run. This docurnent was last updated on 20th July 2022 and is regularly reviewed to ensure it remain5 Fit For purpose and is cornpliant with current legislatLOn. The Trustees. who are also the Directors oFAge UK Lancashire For the purpose oFcompany Law. are responsible For preparing the Trustees, Report and the Financial statements in accordance with applicable law and United Kingdom Accounting Standards Iunited Kingdom Generally Accepted Accounting Practice). The Trustees are required under the constitution of the charity to prepare Financial statements for each year which give a true and Fairview of the stale oFaFFairs OF Lhe charity and oFils results For thal period. In preparing those Financial statements. the Trustees have: Selected suitable accounting policies and apply ihem consistently Made judgements and estimates that are reasonable and prudent Followed applicable accounting standards and statements oFrecommended practice. subject to any departures disclosed and explained in the Financial statements Prepared the financial statements on a°going concern" basis We are hugely grateFul to our Trustees For the time and commitment that they give to Age UK Lancashire. Our Trustees are volunteers and give their time and considerable skills and experience without payment. Our Trustees have invested around 900 hours in leading our governance, attending meetings, visiting services and other support to our charity. This year. we estimate the value of that contribution to be a minimum OF 25,000 based on the UK average manager salary lour Trustees are leaders in their Fields. so this is a very low estimate). The Trustees are responsible For keeping proper accounting records which disclose. with reasonable accuracy at any time. the Flnancial POSLtion OF the charity and also For taking reasonable steps For the prevention and detection of Fraud and irregularities. All Trustees are committed to the standards required OF them in the Charity Governance Code. The remuneration of all staFF is set by the Board of Trustees. delivered through ajob Family model with spot salaries. taking into account the skills, experience, and responsibilities required for each role. In determining appropriate pay levels. the Board considers relevant benchmarking data From comparable organisations in the sector. including size. location. and scope oFactivities. The aim is to ensure thal our total reward package is Fair, competitive, and aligned with the charity's values and Financial sustainability. Changes to pay are reviewed annually by a Reward & Recognition sub-group of the Board and our Director of People 57

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC We deliver reporting against our strategy and targets via a Balanced Scorecard which is reported lo trustees quarterly. We reporL as Follows in line with our Slralegy headings: Fmancial Management & Integrity KPI 11: Monitor & Maintain cashflow in line with Forecasl: KPI 12: Number oFpayioll runs covered by cash reserves KPI 13: Currenl Ratio (current assels/current liabilities) KPI 14: Clean annual external audit lannuall KPI 22: Reserves in Line with Reserves Policy Well-run. managed and sustainable Outstandin9 operations Impactful business development & growth Great place to work and volunteer Financial management & integrity Excellenl Governance Excellent Governance We are above the benchmarkin all areas oFgovernance Imeasured against l 00 charities) We measure bolh Key Performance Indicators & Performance Related IndicaLors Well Run. Managed & Sustainable KPI I: Colleague attrition KPI 3: Environmental Footprint monitored not measured (new measure introduced for 251261 A schedule of reporting is maintained which includes a schedule for regular reports such as safeguarding. health & safety, information governance, complaints. finance, performance and quality and general policy and organisational updates as well as themed reports covering current topics and issues. Outstanding Operations KPI 4: Customer reach KPI 5: Customer Overall Positive Outcomes KPI 6: Increase Referrals into Digital Services Great Place to Work & Volunteer KPI 7A.. Colleague engagement- % agecompletion of the Annual Colleague Survey KPI 7B'. Colleague engagement- %age completion of the quarlerly'check In, survey KPI 8.. Colleague Temperature Check- workplace wellbeing KPI 9.. Mandatory Training Completion.. KPI 10: Diversity & Inclusivity- New reporting From April 2025 Impactful Business Development & Growth KPI 15- Overall income KPI 16- Individual giving & No oFregular givers KPI 17: Social media KPI 18- Grant income 58

F)OGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC REPORTING PROJEcf BUDGET Repor 59

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DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Day to day management oFthe charity is delegated to the CEO who leads the Senior ManagemenlTeam. The CEO reports directly to the Board OF Trustees, providing reports and papers lo inform ihem on an ongoing basis and to prepare them For Committee and Board meetings. SMT meel logether on a monihly basis to review performance. Stra￿gy. policy and all issues linked lo ihe management of the charity on a day- to-day basis. In addition. we have regular General Management Team meetings. involving managers at all levels across the organisations in planning and reviewing our work. as well as to ensure a cascade of inFormation From Senior Managers. We have a monthly brieFing call with all managers and they cascade this inFormation across their teams. Trustee recruitment is overseen by our Nominations Committee. New Trustees are recruited based on our needs and any gaps in skills that have been identified and which would be of benefit to the charity. Suitable people are identified from within our own networks. direct approaches and we advertise externally. Trustees are appointed For an initial term OF two years. with two further terms. each of three years. resulting in a total of eight years. Trustees can remain after this time period by exception and as agreed by existing Trustees. We have an established process for recruiting new trustees and For their reappointment. which is overseen by our Nominations Committee. Anyone interested in becoming a trustee should contact our CEO in the first instance. 61

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC At the Lime oFwriting this report. we have 10 Trustees. Trustee Training Induction & Appraisal All Trustees have been appraised by the Chair of the Board and this remains an ongoing process. We have a range of materials available to support the induction of new Trustees to ensure that they have all of the necessary information lo support them in their role as a trustee. Trustee training is provided both inhouse and externally as appropriate. We make good use OF Free training, often provided by legal companies. Our CEO provides updates to Trustees. Internal controls & quality Standards The Board OF Trustees is responsible for the Pinancial controls within the charity For safeguarding the physical and information assets. Financial procedures are developed, reviewed and revised in line with150 9001.2015 Quality Management Standards. A CRM system and financial management system is maintained to capture and report on the performance OF the charity and to ensure that the Board OF Trustees receive accurate and timely management information. Policie5 and procedures are reviewed and revised in line with our audit schedule. Key policies are approved by the board oFtrustees with all others approved by SMT, with trustee oversight. All managers are notiFied OF changes to policies, procedures or other documents. Changes a￿ cascaded to staFF and volunteers and all staFF have access to our policies and procedures online. Age UK Lancashire has retained andlor received the following quality standards in the year as Follows; 1509001 CQ5 - Charity Quality standard CQC For Footcare- rated 'Good' in all areas IAQP (Age UK InFormation & Advice Qualily Standard) QAS (Quality Advice Standard) We engage an external provider to deliver our internal audit Function. helping us uphold our high standards. prepare eFFectively For exLernal audits, and to drive continuous improvement across the charity. 62

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TroGU51gn Efjvelope ID D425E6B7-261845EF-94F9-048B2B7841EC RISK MANAGEMENT & BUSINESS CONTINUITY 64

DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC We categorise our risks as People. ExternaL Financial. Governance & OperationaL Trustees oversee our risk register and have adopted robust risk management policy & procedures. The process involves all colleagues in risk identifLcation and management and has an escalalion process to ensure Lhat risks are managed From ihe appropriate level. A detailed annual review of all risks is actively carried out by Trustees and quarterly reports are provided to Committees and Board ensuring that Trustees are Fully inFormed. updated and enga9ed in our management OF risk. The quarterly report highli9hLs new risks. risks where scores have changed and any high-level risks. Some key risks this year have included the management oFsfafFabsence and the associated costs. navigating a lurbulenL economic environment and preparing For Local Government restructures. We updated our risk register reporting this year to make things clearer and to easier track changes between reporting periods. A business continuity plan complements the risk register to ensure that where natural and unavoidable disaslers occur, the business is managed to avoid ongoing or unnecessary risks and to mitigate them wherever possible. RlskHeatmap Im act Extrirn*l pr H4hly P¢ob•èlè PDI. FOJ. P0$5ibl ?.Gl0. GI1.004 11. EOI. ED2 vr15kelv F02. FO4. fy)2.GO3. rA)i, G03 003 65

Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our 2022-2025 strategy was originally due For review ahead OF 2025. Foltowing careFul reflection and extensive discussions with our Board and leadership ieam. we made the decision to review. reFresh. and extend the currenl slrategy through to 2027. This approach builds on the strong Foundation already in place. while allowing us to adapt lo emerging needs and opporlunities. The extended strategy maintains our core priorilies but also inlroduces new areas of focus to ensure we remain ￿leVant. responsive. and ambitious For the people and communities we serve. Strategic Update: Charity Shop Partnership This year. we made a signiFicant strategic decision regarding the Future OF our charily shops. In ￿sponse lo rising operational costs, increasing salary pressures. and the challenges OF managing retail at scale. we entered into a new partnership with Age UK to deliver our shop operations. This move allows us to benefit From the eFficiencies. inFrastruclure. and national expertise of a larger organisation. ensuring the conLinued success and sustainability OF the shops. Importanily. Age UK Lancashire retains a 40% Sha￿ OF both ihe costs and proFits. meaning we remain actively invested in their Future. This was nol a decision we took lightly. Our charity shops have long played a valuable role in our work and our community. However, we are confident that this partnership will better position the shops to thrive long-term. while enabling us to Focus our internal capacity on delivering fronlline services and advancing our core mission. We are grateful to our shop teams for their commitment throughout this transition, and we look forward to seeing the shops flourish under this new model. Age UK Age UK Lancashire is proud to be a Local Partner OF Age UK. In January 2025. we reaffirmed this valued relationship by signing a new Partnership Agreement. We continue to recognise the significant benefits of being parl of the Age UK network. Together, we are stronger-and we remain Fully committed to delivering both our own strategy at Age UK Lancashire and the Shared Strategy in partnership with Age UK. 66

TroGU51gn Efjvelope ID D425E867-261845EF-94F9-048B2B7841 FC .OUR"sIRAT4GY /i/i.' 67

DoGU51gn Efjvelope ID D425E6B7-281845EF-94F9-048B2B7841EC ,ATI NFoIM'A7IlON

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Administrative Information Trustees Victoria Buyer (Chairl Catherine Wilkinson (Treasurer) Susan Ferm Clare Barlow lean-Bruno Villette Julie Gonda Anthony Pounder (resigned 06.11.2025) Graham Mcconnell Julie Haywood {appointed 12.04.241 Anne Laver Auditors Royce Peeling Green Limiled The Copper Room Deva City OFFice Park Trinity Way Manchester M3 7BG Bankers Lloyds Merchant Court 2-12 Lord Street Liverpool L2 1TS Adil Patel (resigned l 0.06.251 Co-opted Members Zoe Fleming Solicitors BSG Solicitors Swinckley Street. Preston Lancashire PRI 2AA Chief Executive Teri Stephenson Seniormanagement Team Alison Read- Director oFPartnerships & Growth Donna Studholme- Director OF Operations Cheryl Speak- Director of People & Organisational Development Cath Molyneux- Director of Finance Investment Advisers RaLhbones Investment Management Limited IRIMI Port of Liverpool Building Pier Head Liverpool L31NW Administrative InFormation Prlncipal Charity OFFice Wellbeing Centre Moorgate Ormskirk L39 4RY This report was approved by Trustees on 20th November 2025 and signed on their behalf by Catherine Wilkinson ITreasurerl Registered Charity Number: 1142294 16 DeceTnber 2025 Registered Company Number. 072000267 69

DocLJsign Envelopt10. D425E6B7-261845EF-94F9-048B2B7841EC ou ANCES 70

F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our Finances In the Pinancial year ending 3110312025. our charity continued to steward its resources responsibly while advancing our mission to support older people in Lancashire. Total income For the year reached £5.407.126. For the period ended 31 March 2025, we adopted a voluntary change in accounting policy with respect to the recognition of the timing of legacies. Previously, we recognised legacies when we were relatively certain OF the value. and we are moving to recognition on receipt. We have restated our opening balances, which now appear £120,000 lower, and recognised £100,000 of legacy received in 2024125. A Further £27,581 relating to this legacy was received post-year-end. Total expenditure amounted to £5,309,896. with the majority directed toward frontline services and program delivery costs. Employment expenditure accounts For 82 pence OF every £1 spent by Age UK Lancashire. Our income in excess OF our expenditure resulted in a surplus in the year of £97,57712024 £159,4171. The charity's subsidiary trading company was dormant during the year. On 1 April 2025 we entered into a Busine55 Transfer Agreement with Age UK to transfer our retail busine55 to them with eFfective date 31. March 2025. We entered into a collaboration agreement where any proFit or10s5 arising from the Future operation of the 9 shops shall be shared 60'.40 between Age UK and Age UK Lancashire, respectively. Many OF our previous priorities continue into 2025126 as we Focus on continuing to build relationships and business partners across all Age UK Lancashire leams to inform decision-making and closely manage the resources available to us. Statement as to Disclosure OF InFormation to Auditors SO Far as the Trustees are aware, there is no relevant inFormation oFwhich the charily's auditors are unaware, and each Tru5lee has taken all the step5 that they ought to have taken as a trustee in order to identify any such inFormation and to establish that the charity's auditors are aware OF it. Our accounts are prepared on a going concern basis OF accounting. Having reviewed our Financial position and perFormance, including our cash flow, budgets & Forecasts. our commitments, our reserves. our risk managemenl. and Future plans and stralegy. the trustees are OF ihe opinion that the charity remains a going concern. 71

DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Reserves Age UK Lancashire retains a reserves policy which is monitored throughout the year and Formally reviewed on an annual basis by the Board OF Trustees. These Funds ensure we can respond to unforeseen challenges and maintain continuity of services. We remain committed to balancing ffinancial prudence with the need Lo invest in long-term impact. We ended the year with reserves of £1,603.22112024 £1,505,644). This amount includes £302,350 of endowment funds, £100,523 of restricted Funds allocated For specific projects and £250,000 of designated reserves. Our reserves policy requires minimum levels OF cash and investments to cover between 2.5 to 4.5 months OF Forecasted operational cash outflows. As at 31" March 2025 our managed cash and investments total £1,290,920 and arewithin the set range. Cash Management We continue to utilise the Flagstone platform for cash management, to ensure we achieve the best interest rates For our surplus cash and to maxirnise our FSCS protection. We achieved 75% FSCS protection of our cash on average acr055 the Financial year. We generated £47.316 interest net offees throughout the Financial year via ourthtsh management12024 £21,225). Investments In 2023, the Truslee5 began our investment journey with E250,000 OF surplus cash to ensure that it was bringing in additional income For the charity and rnaking the most OF our available resources. We hold the £250,000 invested as a designated reserve. At year-end 31 st March 2025, these listed investment5 were valued at £261,05212024 £262,479). We received E6,84612024 £6,242) OF dividend income, £321 12024 £3951 interest, and incurred £3,63712024 £4,271) oFinve5lment advice Fee5 in the Financial year. Our Financial Adviser IEquity & Generall and Discretionary Fund Manager (Raihbonesl attend our Finance, Audit & Risk Committee every 6 months lo discuss the inveslments. review perForrnance and to answer queslions that ihe Trustees have. 72

AGE UK LANCASHIRE

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE UK LANCASHIRE

Opinion

We have

which comprise the statement of financial activities, the balance sheet, the statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

• give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and

• have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

• the information given in the trustees' report for the financial year for which the financial statements are prepared, which includes the directors' report prepared for the purposes of company law, is consistent with the financial statements; and

• the directors' report included within the trustees' report has been prepared in accordance with applicable legal requirements.

• 73 -

AGE UK LANCASHIRE

INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE UK LANCASHIRE

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the directors' report included within the trustees' report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

• adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or

• the financial statements are not in agreement with the accounting records and returns; or

• certain disclosures of trustees' remuneration specified by law are not made; or

• we have not received all the information and explanations we require for our audit; or

• the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies' exemptions in preparing the trustees' report and from the requirement to prepare a strategic report.

Responsibilities of trustees

As explained more fully in the statement of trustees' responsibilities, the trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud, are detailed below:

At the planning stage of the audit we gain an understanding of the laws and regulations which apply to the charitable company and how management seek to comply with them. This helps us to make appropriate risk assessments.

• During the audit we focus on relevant risk areas and review compliance with laws and regulations through making relevant enquiries and corroboration by, for example, reviewing Board Minutes and other documentation.

• We assess the risk of material misstatement in the financial statements including as a result of fraud and undertake procedures including:

• I. Review of controls set in place by management

• II. Enquiry of management as to whether they consider fraud or other irregularities may have occurred or where such opportunity might exist

• III. Challenge of management assumptions with regard to accounting estimates

• IV. Identification and testing of journal entries, particularly those which may appear to be unusual by size or nature.

• 74 -

AGE UK LANCASHIRE

INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE UK LANCASHIRE

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements, or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we are less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report

of the Companies Act 2006. Our audit work has been undertaken so that we might

fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable have formed.

Martin Chatten (Senior Statutory Auditor)

For and on behalf of Royce Peeling Green Limited, Statutory Auditor Chartered Accountants The Copper Room Deva City Office Park Trinity Way Manchester M3 7BG Date: .........................

• 75 -

AGE UK LANCASHIRE

STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 MARCH 2025

----- Start of picture text -----
Unrestricted Endowment Restricted Total Unrestricted Endowment Restricted Total
funds funds funds funds funds funds
Property Property
2025 2025 2025 2025 2024 2024 2024 2024
Notes £ £ £ £ £ £ £ £
Income and endowments from:
Donations and legacies 4 229,504 - 625,923 855,427 165,653 - 660,993 826,646
Charitable activities 5 3,766,943 - - 3,766,943 3,702,711 - - 3,702,711
- - - -
Trading activities - shop income 725,086 725,086 693,192 693,192
Investments 6 55,108 - - 55,108 37,601 - - 37,601
Other income 7 4,562 - - 4,562 10,712 - - 10,712
Total income 4,781,203 - 625,923 5,407,126 4,609,869 - 660,993 5,270,862
Expenditure on:
Raising funds 8 883,370 - - 883,370 885,528 - - 885,528
Charitable activities 9 3,885,923 (1,072) 530,800 4,415,651 3,562,098 2,628 661,191 4,225,917
- - - - - -
Loss on disposal of tangible fixed assets 10,875 10,875
Total expenditure 4,780,168 (1,072) 530,800 5,309,896 4,447,626 2,628 661,191 5,111,445
Net gains/(losses) on investments 16 347 - - 347 - - - -
Net income 1,382 1,072 95,123 97,577 162,243 (2,628) (198) 159,417
----- End of picture text -----

• 76 -

AGE UK LANCASHIRE

STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted Endowment Restricted funds funds funds Property 2025 2025 2025 Notes £ £ £ Net income 1,382 1,072 95,123 Transfers between funds (27,756) 27,756 - Net movement in funds 11 (26,374) 28,828 95,123 Reconciliation of funds: Fund balances at 1 April 2024 1,226,722 273,522 5,400 Fund balances at 31 March 2025 1,200,348 302,350 100,523	Total Unrestricted Endowment Restricted funds funds funds Property 2025 2024 2024 2024 £ £ £ £ 97,577 162,243 (2,628) (198) - - - - 97,577 162,243 (2,628) (198) 1,505,644 1,064,479 276,150 5,598 1,603,221 1,226,722 273,522 5,400	Total 2024 £ 159,417 -
		159,417 1,346,227
		1,505,644

The statement of financial activities includes all gains and losses recognised in the year. Trading activities in relation to the shops have been discontinued, see note 12.

• 77 -

AGE UK LANCASHIRE

BALANCE SHEET

AS AT 31 MARCH 2025

Notes Fixed assets Tangible assets 18 Investments 19 Current assets Stocks 23 Debtors 22 Cash at bank and in hand Creditors: amounts falling due within one year 24 Net current assets Total assets less current liabilities The funds of the charity Endowment funds - Property 27 Restricted income funds 26 Unrestricted funds 28	2025 £ - 503,306 1,029,762 1,533,068 (507,602)	£ 316,597 261,158 577,755 1,025,466 1,603,221 302,350 100,523 1,200,348 1,603,221	2024 as restate £ 8,810 494,970 984,292 1,488,072 (588,616)	d £ 343,603 262,585
				606,188 899,456
				1,505,644
				273,522 5,400 1,226,722
				1,505,644

The financial statements were approved by the trustees on .........................

.............................. C Wilkinson Trustee

Company registration number 07200267 (England and Wales)

• 78 -

AGE UK LANCASHIRE

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025

----- Start of picture text -----
2025 2024
Notes £ £ £ £
Cash flows from operating activities
Cash absorbed by operations 34 (8,562) (14,628)
Investing activities
Purchase of tangible fixed assets (2,851) (17,219)
Purchase of investments (65,096) (98,311)
Proceeds from disposal of investments 66,871 101,163
Investment income received 55,108 29,107
Net cash generated from investing activities 54,032 14,740
Net cash generated from financing activities - -
Net increase in cash and cash equivalents 45,470 112
Cash and cash equivalents at beginning of year 984,292 984,180
Cash and cash equivalents at end of year 1,029,762 984,292
----- End of picture text -----

• 79 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

Charity information

Age UK Lancashire is a private company limited by guarantee incorporated in England and Wales. The registered office is Wellbeing Centre, Moorgate, Ormskirk, L39 4RY, England.

Each current member and any member who has resigned within the last twelve months agrees, in the event of the company being wound up, to contribute to any deficiency in assets a sum not exceeding £1.

1.1 Accounting convention

The financial statements have been prepared in accordance with the charity's governing document, the Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention, modified to include the revaluation of land and buildings at fair value. The principal accounting policies adopted are set out below.

Consolidated accounts have not been prepared as the results and balances of the subsidiary company and the joint venture, both of which are dormant, are immaterial.

1.2 Going concern

At the time of approving the financial statements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3 Charitable funds

Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.

Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements.

Endowment funds are subject to specific conditions by donors that the capital must be maintained by the charity.

1.4 Income

Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.

Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.

Legacies are recognised on receipt. Where the charity has been informed by an executor that it is a beneficiary in a will and a future receipt is deemed probable, it is disclosed as a contingent asset.

• 80 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

1.5 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably.

Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and

1.6 Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Land, buildings and improvements Fixtures and fittings Office equipment Motor vehicles

2% straight line method 10% straight line method 20-33% straight line method 25% reducing balance method

Land is not depreciated.

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.

The capitalisation policy within the charity is for items purchased over £1,500 and capital in nature to be capitalised.

1.7 Fixed asset investments

Fixed asset investments are initially measured at transaction price excluding transaction costs, and are subsequently measured at fair value at each reporting date. Changes in fair value are recognised in net income/(expenditure) for the year. Transaction costs are expensed as incurred.

A subsidiary is an entity controlled by the charity. Control is the power to govern the financial and operating policies of the entity so as to obtain benefits from its activities.

Entities in which the charity has a long term interest and shares control under a contractual arrangement are classified as jointly controlled entities.

1.8 Impairment of fixed assets

At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

• 81 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

1.9 Stocks

Purchased stock is valued at the lower of cost and net realisable value. Net realisable value is the estimated selling price less all estimated costs to complete and sell.

Donated items of stock are not included in the financial statements until they are sold.

1.10 Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.11 Financial instruments

Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Basic financial liabilities

Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Derecognition of financial liabilities

cancelled.

1.12 Employee benefits

services are

received.

Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

• 82 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

1.13 Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

2 Change in accounting policy

For the period ended 31 March 2025, the charity adopted a voluntary change in accounting policy with respect to the recognition of legacy income.

Previously the accounting policy was that legacies were recognised on receipt or otherwise if the charity had been notified of an impending distribution, the amount was known, and receipt was expected. The new accounting policy is that legacies are recognised on receipt.

The updated policy is in response to previous instances where the date of recognition under the old policy could be significantly before any money was actually received by the charity. This can be confusing to the reader of the accounts as it will appear that the charity has been holding on to money for long periods of time, where this is not actually the case.

Where the charity has been informed by an executor that it is a beneficiary in a will and a future receipt is deemed probable, it will be disclosed as a contingent asset.

The impact of the change in the prior period is that the accrued income debtor as at 31 March 2024 is £120,000 lower and restricted funds brought forward at 31 March 2023 were £120,000 lower than previously reported, of which £100,000 has been received and recognised in the current year and a further £27,581 has been received post year end and will be recognised in the year ended 31 March 2026. Restatements to the prior period have been made in these areas.

3 Critical accounting estimates and judgements

In the application of the

and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both periods.

The key assumptions and other sources of estimation uncertainty that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are :

Determination of recoverability of trade debtors

A specific provision is made against certain debts where in the opinion of the trustees the debt is not fully recoverable.

Dilapidations provision

The requirement of any dilapidations provision within the financial statements.

• 83 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

4 Income from donations and Un Donations and gifts Legacies Grants 5 Income from charitable acti Contract income Services provided Fees received Services provided 6 Income from investments Income from listed investmen Interest receivable	legacies restricted funds 2025 £ 84,223 93,847 51,434 229,504 vities ts	Restricted funds 2025 £ 660 100,000 525,263 625,923	Total Un 2025 £ 84,883 193,847 576,697 855,427	restricted Restricted funds funds 2024 2024 £ £ 72,422 - 40,182 - 53,049 660,993 165,653 660,993 Unrestricted Un funds 2025 £ 2,559,086 1,207,857 3,766,943 Unrestricted Un funds 2025 £ 6,846 48,262 55,108	restricted Restricted funds funds 2024 2024 £ £ 72,422 - 40,182 - 53,049 660,993 165,653 660,993 Unrestricted Un funds 2025 £ 2,559,086 1,207,857 3,766,943 Unrestricted Un funds 2025 £ 6,846 48,262 55,108	Total 2024 £ 72,422 40,182 714,042
						826,646
				Un		restricted funds 2024 £ 2,616,845 1,085,866
						3,702,711
					Un	restricted funds 2024 £ 14,737 22,864
						37,601

Income from listed investments includes unrealised gains of £Nil (2024: gains of £8,494).

• 84 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

7 Other income

----- Start of picture text -----
|||| |---|---|---| |Unrestricted|Unrestricted| |funds|funds| |2025|2024| |£|£| |Other income|4,562|10,712|

----- End of picture text -----

Other income includes £Nil (2024: £9,593) reimbursement of leased car payments used for hospital transportation and £3,592 (2024: £Nil) insurance income.

8 Expenditure on raising funds

----- Start of picture text -----
|||| |---|---|---| |Unrestricted|Unrestricted| |funds|funds| |2025|2024| |£|£| |Fundraising and publicity| |Other fundraising costs|9,753|7,533| |Staff costs|72,179|101,354| |81,932|108,887| |Trading costs| |Premises, administration and other costs|698,236|673,259| |Support costs|103,202|103,382| |801,438|776,641| |Total costs|883,370|885,528|

----- End of picture text -----

• 85 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

9 Expenditure on charitable activities

Direct costs Salaries, NI and pensions Other employment costs Premises costs Travel Communication Legal and professional fees Day services consumables Repairs and renewals Printing, postage and publicity Maintenance contracts and subscriptions Volunteer expenses Leasing costs Room hire Marketing costs Activities Sundries and cleaning Other costs (including depreciation) Share of support and governance costs Support (see note 10) Governance Analysis by fund Unrestricted funds Endowment funds - Property Restricted funds	2025 £ 3,864,488 14,083 95,744 112,940 47,585 6,898 48,407 25,894 13,961 4,333 1,611 450 13,921 90 3,271 14,826 39,919 4,308,421 91,664 15,566 4,415,651 3,885,923 (1,072) 530,800 4,415,651	2024 £ 3,550,123 22,953 111,914 130,466 66,346 7,167 47,990 56,583 18,737 21,062 468 1,393 13,534 6,332 4,271 7,983 25,414
		4,092,736 116,682 16,499
		4,225,917
		3,562,098 2,628 661,191
		4,225,917

• 86 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

----- Start of picture text -----
|||| |---|---|---| |10|Support costs allocated to activities| |2025|2024| |£|£| |Other employment costs|19,446|24,728| |Travel|4,372|6,073| |Communication|99,489|103,034| |Legal and professional fees|25,232|28,959| |Repairs and renewals|820|1,866| |Printing charges|9,864|7,414| |Maintenance|7,165|-| |Leasing costs|20|-| |Room hire|(269)|1,007| |Marketing costs|7,229|24,381| |Sundries and cleaning|288|58| |Depreciation|5,048|5,381| |Bank charges|9,096|9,134| |Bad debt|1,723|3,053| |Shared premises|3,357|3,827| |Other costs|1,986|1,149| |Governance costs|15,566|16,499| |210,432|236,563| |Analysed between:| |Fundraising|103,202|103,382| |Charitable activities|107,230|133,181| |210,432|236,563| |Basis of apportionment| |The above costs are allocated on time spent on each income stream.|

----- End of picture text -----

----- Start of picture text -----
||||| |---|---|---|---| |11|Net movement in funds|2025|2024| |£|£| |The net movement in funds is stated after charging/(crediting):| |Fees payable to the charity's auditor:| |- for the audit of the charity's financial statements|9,600|9,200| |- for other financial services|2,675|2,550| |Depreciation of owned tangible fixed assets|18,981|25,318| |Loss on disposal of tangible fixed assets|10,875|-| |Operating lease charges|159,409|150,826|

----- End of picture text -----

• 87 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

12 Discontinued operations

Trading activities in relation to the shops have been discontinued with effective date of 31 March 2025. After this date, any profit or loss arising from the future operation of the shops shall be shared 60:40 between Age UK and Age UK Lancashire respectively, see note 31.

Income for the year in respect of discontinued operations is £725,086 (2024: £693,192) and expenditure for the year is £698,236 (2024: £673,259) resulting in a surplus of £26,850 (2024: £19,933).

Not included in the above are £103,202 (2024: 103,382) of support costs which were also allocated to the shop operations in the year, these resources will now be distributed to other areas of operation.

13 Trustees

None of the trustees (or any persons connected with them) received any remuneration or benefits from the charity during the year.

14 Employees

The average monthly number of employees during the year was:

----- Start of picture text -----
|||| |---|---|---| |2025|2024| |Number|Number| |Full time employees|60|57| |Part time employees|181|185| |Total|241|242| |Employment costs|2025|2024| |£|£| |Wages and salaries|3,945,351|3,750,781| |Social security costs|287,990|249,738| |Other pension costs|137,304|73,718| |4,370,645|4,074,237|

----- End of picture text -----

Age UK Lancashire introduced a salary sacrifice scheme for pension contributions on 1 April 2024.

Full time equivalent number of employees in the year was 149 (2024: 149).

The number of employees whose annual remuneration was more than £60,000 is as follows:

----- Start of picture text -----
|||| |---|---|---| |2025|2024| |Number|Number| |£60,001 - £70,000|1|2| |£70,001 - £80,000|2|1| |£80,001 - £90,000|1|-|

----- End of picture text -----

• 88 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

14 Employees Remuneration of key management personnel The remuneration of key management personnel was as follows: Aggregate compensation The above excludes employer pension contributions of £43,949 (2024: £14,401). Key management personnel comprise the Chief Executive, Director of Finance, Director of Partnerships and Growth and Director of People and Culture. 15 Retirement benefit schemes Defined contribution schemes Charge to profit or loss in respect of defined contribution schemes

2025 2024 £ £ 357,960 327,955 Director of Operations, 2025 2024 £ £ 137,304 73,718

Key management personnel comprise the Chief Executive, Director of Finance, Director of Operations, Director of Partnerships and Growth and Director of People and Culture.

The charity operates defined contribution pension schemes for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.

16 Gains and losses on investments

Unr Gains/(losses) arising on: Revaluation of investments Sale of investments	estricted Unr funds 2025 £ (457) 804 347	estricted funds 2024 £ - -
		-

The equivalent amounts for the previous year were included within income from listed investments, see note 6.

17 Taxation

The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.

• 89 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

18 Tangible fixed assets

Tangible fixed assets
Land, buildings and improvements Fix £ Cost or valuation At 1 April 2024 315,000 Additions - Disposals - At 31 March 2025 315,000 Depreciation and impairment At 1 April 2024 13,722 Depreciation charged in the year (1,072) Eliminated in respect of disposals - At 31 March 2025 12,650 Carrying amount At 31 March 2025 302,350 At 31 March 2024 301,278	tures and fittings Office equipment £ £ 38,477 69,393 2,851 - (35,172) - 6,156 69,393 18,248 52,839 8,867 9,653 (24,297) - 2,818 62,492 3,338 6,901 20,229 16,554	Motor vehicles £ 9,500 - - 9,500 3,959 1,533 - 5,492 4,008 5,542	Total £ 432,370 2,851 (35,172)
			400,049
			88,768 18,981 (24,297)
			83,452
			316,597
			343,603

The Charity's property was last valued at £315,000 on 23 June 2021 by Gregory Brent Forbes MRICS, Partner of Petty and a Chartered Surveyor with over 25 years experience. Gregory Forbes is a RICS registered valuer (registration number 0068222). The Trustees deem this valuation to be representative of the value at the current year end.

At 31 March 2025, had the revalued assets been carried at historic cost less accumulated depreciation and accumulated impairment losses, their carrying amount would have been approximately £166,000 (2024: £168,000).

Included within land and buildings is land with cost of £150,000 which is not depreciated.

• 90 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

19 Fixed asset investments

inve Cost or valuation At 1 April 2024 Additions Valuation changes Disposals At 31 March 2025 Carrying amount At 31 March 2025 At 31 March 2024 Other investments comprise: N Investments in subsidiaries Investments in joint ventures Investments at fair value comprise: UK fixed interest Overseas fixed interest UK equities Overseas equities UK property Overseas property Alternative assets	Listed stments inve £ 262,479 65,096 347 (66,870) 261,052 261,052 262,479 otes 20 21	Other stments £ 106 - - - 106 106 106 2025 £ 100 6 106 2025 £ 107,348 - 30,448 77,712 - 5,741 39,803 261,052	Total £ 262,585 65,096 347 (66,870)
			261,158
			261,158
			262,585
			2024 £ 100 6
			106
			2024 £ 89,093 13,192 28,472 76,109 5,532 5,900 44,181
			262,479

• 91 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

20 Subsidiaries

These financial statements are separate charity financial statements for Age UK Lancashire.

Consolidated financial statements are not prepared as the Charity's only subsidiary is dormant and is not material to the financial statements.

Details of the charity's subsidiaries at 31 March 2025 are as follows:

Name of undertaking Registered Nature of business Class of % Held office shares held Direct Indirect Age UK Lancashire Trading England and Arranging insurance Ordinary 100.00 Ltd Wales

The aggregate capital and reserves and the result for the year of subsidiaries excluded from consolidation was as follows:

Name of undertaking Profit/(Loss) Capital and Reserves £ £ Age UK Lancashire Trading Ltd - 100

Investments in subsidiaries are stated at cost.

21 Joint ventures

Details of the charity's joint ventures at 31 March 2025 are as follows:

----- Start of picture text -----
Name of undertaking Registered Nature of business Class of % Held
office shares held Direct Indirect
Age UK Greater Lancashire England and Non trading Ordinary 50.00
C.I.C. Wales
----- End of picture text -----

Investments in joint ventures are stated at cost.

At 31 March 2025, Age UK Greater Lancashire C.I.C. had total capital and reserves of £12, representing the share capital.

Age UK Greater Lancashire C.I.C. withdrew from the Age of Opportunity project on 30 September 2021 and has been dormant since this date.

• 92 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

22 Debtors 2025 as Amounts falling due within one year: £ Trade debtors 311,220 Amounts owed by subsidiary undertakings - Other debtors 3,644 Prepayments and accrued income 188,442 503,306 23 Stocks 2025 £ Finished goods and goods for resale - 24 Creditors: amounts falling due within one year 2025 Notes £ Other taxation and social security 62,130 Deferred income 25 124,644 Trade creditors 94,138 Other creditors 16,700 Accruals 209,990 507,602 25 Deferred income 2025 £ Arising from payments received on account for contracts or performance related grants 124,644 This comprises funds received in advance for activities to take place in the following accoun Movements in the year are as follows: 2025 £ Deferred income is included within: Current liabilities 124,644 Movements in the year:	2025 as £ 311,220 - 3,644 188,442 503,306 2025 £ - 2025 £ 62,130 124,644 94,138 16,700 209,990 507,602 2025 £ 124,644	2024 restated £ 276,143 1,645 285 216,897
		494,970
		2024 £ 8,810
		2024 £ 63,843 222,567 84,453 15,746 202,007
		588,616
		2024 £ 222,567
		t period. 2024 £ 222,567

This comprises funds received in advance for activities to take place in the following account period. Movements in the year are as follows:

• 93 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

25 Deferred income Deferred income at 1 April 2024 Released from previous periods Resources deferred in the year	222,567 346,081 (207,797) (346,081) 109,874 222,567
Deferred income at 31 March 2025	124,644 222,567

26 Restricted funds

The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used.

A as M Bones Legacy Wyre Borough Council Institue of Research & Performance Screwfix Foundation West Lancashire Borough Council Fylde Borough Council Eric Wright Foundation The Headley Trust CAST LCC Armed Forces Covenant Trust Health Education England L&SC ICS (through the NHS Tech Fund) Age UK Asda (Lancaster) Rehman Malik Foundation Percy Bilton Charity Christ Church Aughton Mr Leach & Family The Peter Lathom charity Regenerage Community Mental Health Transformation Fund Parkinsons Project	t 1 April 2024 Incoming resources Resources expended At 3 restated £ £ £ - 100,000 - - 1,645 (1,645) - 2,000 (2,000) 5,000 - (4,477) - 882 (882) - 29,750 (29,750) - 40,000 (40,000) - 27,500 (27,500) - 2,000 (2,000) - 27,909 (27,909) - 35,662 (35,662) - 5,985 (5,985) - 173,890 (173,890) - 69,903 (69,903) 400 - (400) - 480 (480) - 3,110 (3,110) - 500 (500) - 160 (160) - 1,289 (1,289) - 6,779 (6,779) - 55,597 (55,597) - 40,882 (40,882) 5,400 625,923 (530,800)	1 March 2025 £ 100,000 - - 523 - - - - - - - - - - - - - - - - - - -
		100,523

Description of restrictions for material funds:

• 94 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

26 Restricted funds

Previous year: A as Rossendale Borough Council Wyre Borough Council The Skelton Charity Postcode Lottery Fund Councillor Owen's CAF Fund B&Q Foundation Tesco Screwfix Foundation West Lancashire Borough Council Fylde Borough Council Eric Wright Foundation The Headley Trust Independent Age CAST The National Lottery Community Fund Councillor Azhar Ali's Fund LCC Armed Forces Covenant Trust Infection Control Funds Health Education England L&SC ICS (through the NHS Tech Fund) Awards4All Chorley Borough Council Age UK Asda (Lancaster)	t 1 April 2023 Incoming resources Resources expended At 3 restated as £ £ £ - 490 (490) - 515 (515) - 1,212 (1,212) - 2,484 (2,484) - 250 (250) - 3,800 (3,800) 598 - (598) 5,000 - - - 1,784 (1,784) - 15,750 (15,750) - 50,375 (50,375) - 30,000 (30,000) - 30,000 (30,000) - 1,445 (1,445) - 43,112 (43,112) - 200 (200) - 60,000 (60,000) - 56,342 (56,342) - 5,998 (5,998) - 3,410 (3,410) - 197,389 (197,389) - 6,799 (6,799) - 5,000 (5,000) - 144,238 (144,238) - 400 - 5,598 660,993 (661,191)	1 March 2024 restated £ - - - - - - - 5,000 - - - - - - - - - - - - - - - - 400
		5,400

• 95 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

27 Endowment funds - Property

These are endowment funds which are material to the charity's activities.

Donated property Previous year: Donated property	At 1 April 2024 £ 273,522 At 1 April 2023 £ 276,150	Resources expended £ 1,072 Resources expended £ (2,628)	Transfers At 31 March 2025 £ £ 27,756 302,350 Transfers At 31 March 2024 £ £ - 273,522

28 Unrestricted funds

The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.

Investment reserve Funds set aside for Good Day Call services General funds Previous year: Investment reserve Funds set aside for Good Day Call services General funds	At 1 April 2024 £ 250,000 15,000 961,722 1,226,722 At 1 April 2023 £ 250,000 - 814,479 1,064,479	Incoming resources Resources expended £ £ - - - (15,000) 4,781,203 (4,765,168) 4,781,203 (4,780,168) Incoming resources Resources expended £ £ - - - - 4,609,869 (4,447,626) 4,609,869 (4,447,626)	Transfers Gains and losses At £ £ - - - - (27,756) 347 (27,756) 347 Transfers Gains and losses At £ £ - - 15,000 - (15,000) - - -	31 March 2025 £ 250,000 - 950,348
				1,200,348
				31 March 2024 £ 250,000 15,000 961,722
				1,226,722

• 96 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

29 Analysis of net assets between funds

Un At 31 March 2025: Tangible assets Investments Current assets/(liabilities) Un At 31 March 2024: Tangible assets Investments Current assets/(liabilities)	restricted E funds 2025 £ 14,247 261,158 924,943 1,200,348 restricted E funds 2024 £ 70,081 262,585 894,056 1,226,722	ndowment funds Property 2025 £ 302,350 - - 302,350 ndowment funds Property 2024 £ 273,522 - - 273,522	Restricted funds 2025 £ - - 100,523 100,523 Restricted funds 2024 £ - - 5,400 5,400	Total 2025 £ 316,597 261,158 1,025,466
				1,603,221
				Total 2024 £ 343,603 262,585 899,456
				1,505,644

30 Contingent assets

The charity is awaiting a number of legacies where it has been named as a beneficiary in a will. At the year end, an estimated £192,380 of future receipts are deemed probable.

31 Events after the reporting date

On 1 April 2025, the charity entered into a Business Transfer Agreement with Age UK to transfer its retail business to them with effective date 31 March 2025.

On the same date, the charity entered into a Collaboration Agreement with Age UK for each shop transferred under the Business Transfer Agreement. The Collaboration Agreement states that any profit or loss arising from the future operation of the shops shall be shared 60:40 between Age UK and Age UK Lancashire respectively.

• 97 -

AGE UK LANCASHIRE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

32 Operating lease commitments

Lessee

At the reporting end date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

Within one year Between two and five years In over five years	2025 £ 26,228 6,257 - 32,485	2024 £ 144,551 187,780 2,000
		334,331

Not included in the commitments above, are future minimum lease payments of £184,322 relating to retail shops with leases still in the charity's name but that are now the responsibility of Age UK. These costs will be recharged to Age UK under the Business Transfer Agreement.

33 Related party transactions

There were no disclosable related party transactions during the year (2024: none).

34 Cash absorbed by operations Surplus for the year Adjustments for: Investment income recognised in statement of financial activities Loss on disposal of tangible fixed assets Gain on disposal of investments Fair value gains and losses on investments Depreciation and impairment of tangible fixed assets Movements in working capital: Decrease/(increase) in stocks (Increase) in debtors Increase in creditors (Decrease) in deferred income Cash absorbed by operations	2025 2024 £ £ 97,577 159,417 (55,108) (37,601) 10,875 - (804) - 457 - 18,981 25,318 8,810 (5,402) (8,336) (44,185) 16,909 11,339 (97,923) (123,514) (8,562) (14,628)	2025 2024 £ £ 97,577 159,417 (55,108) (37,601) 10,875 - (804) - 457 - 18,981 25,318 8,810 (5,402) (8,336) (44,185) 16,909 11,339 (97,923) (123,514) (8,562) (14,628)
		(14,628)

• 35 Analysis of changes in net funds

The charity had no borrowings during the year.

• 98 -

F)OCLJ519n Envelope ID. D425E6B7-261845EF-94F9-048B2B7841EC tf•4

Oocu*gn Envelope ID.. D425E6B7-26l84SEF-94F￿8B287841Ec Lancashire ageuK