41•WIIIVIFI F)OCLJ519n Envelope ID. D425E6B7-261845EF-94F9-048B2B7841EC geuK ANNUAL REPORT 2024-2025 Registered Charity Number 1142294 DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC CONTENTS 0300 Customer Services Helpline....................................................................................................................................................................................................... Dementia Services.................................................................................................................................................................................................................................. 10 Good Day Calls........................................................................................................................................................................................................................................ Information & Advice............................................................................................................................................................................................................................ Digital Inclu5ion...................................................................................................................................................................................................................................... Scam5 Awareness................................................................................................................................................................................................................................... Foolcare.................................................................................................................................................................................................................................................... 20 Integrated Care Programme................................................................................................................................................................................................................ 22 Living Well Support Service.................................................................................................................................................................................................................. 24 Support at Home.................................................................................................................................................................................................................................... 26 Dayservices....... ........................................................................................................................................................................................................................... .... ... 28 Connecting Veterans... 30 Parkinson's Project................ .. ... 32 Community Engagement.... 34 Retirement Planning..... 36 DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC CONTENTS Fundraising.............................................................................................................................................................................................................................................. 38 Grants and Contracts............................................................................................................................................................................................................................ 40 Legacies, Donations & Will Writing.................................................................................................................................................................................................... 42 Our People & Volunteer5....................................................................................................................................................................................................................... 44 The Big GetTogether.............................................................................................................................................................................................................................. 46 Volurbteer Awards.................................................................................................................................................................................................................................... 48 The Environment.................................................................................................................................................................................................................................... 50 Our Culture............................................................................................................................................................................................................................................... 52 Structure, Governance, Management & Administration............................................................................................................................................................... 56 Reporting & Performance..................................................................................................................................................................................................................... 58 Management.................................................................................................................................................................................................................................. .... . . 60 Our Trustees.,.....,,....,.....,,.,............. . 62 Ris1< Management & Business Continuity.......... .... .... ..... .......................................................... ........... .... . .... .. . . 64 Our Strategy.............................. .66 Administrative InFormation........ .. . .... 68 Our Finances..... .70 Independent Auditor's Report... 73 Statement of Financial Activities (including income and expenditure account).. 76 Balance Sheet................. 78 Statement of Cash Flows................... 79 Notes to the Financial Statements.... .80 F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B287841EC A MESSAGE FROM OUR CHAIR Welcome to Age UK Lancashire's Annual Report For 2024125. It 15 my privilege, as Chair, to reflect on a year that has been deFined by growth, collaboration, and an unwavering commitment to supporting older people across our communities. Over the past year even in the tough operating environment, we have continued to expand and adapt our services in response to increasing demand across all parts of county. Our focus ha5 remained clear: to ensure that older people in Lancashire receive the right care, timely advice, and cornpanionship they need to live well, independently, and with dignity. A particular highlight has been the St￿ngthening of our partnerships with local organisations. By working rn0￿ closely together, we have been able to provide seamles5 and holi5lic support. reaching rn0￿ people and tailoring our services to meet the diverse need5 oFour communities. We are especially proud of the progress made in our Support at Home seNice. dementia support initiatives, and our Information and Advice provision, These core services are making a real diFference to the daily lives of older people and their Families, oFFering practical help, reassurance, and real support when it is needed most. None OF this would be possible without the dedication and passion oFour stafFand volunteers. Their commitment, energy. and kindness are at the hearl OF Age UK Lancashire and remain the driving Force behind everything we do. As we look back on the past year, we are proud OF the positive impact we have achieved together. Looking ahead, we a￿ determined to build on these Foundations, embracing new opportunities and strengthening our role as a trusted partner and advocate For older people across Lancashire. Thank you For your continued support as we work towards creating a community where older people are valued. respected. and supported to live their best lives. Best wishes DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC A MESSAGE FROM OUR CEO It gives me great pleasure to share Age UK Lancashire's Annual Report. which reflects a year of progress, resilience, and renewed ambition. Throughout the year, we have continued to deliver high-quality services that support older people to Live Their Best Later Life whilst also making Forward-looking decisions to shape a stronger Future For the charity. In January 2025, we proudly reafFirmed our valued relationship with Age UK by signing a new Partnership Agreement. Thi5 marks our ongoing comrnitrnent to collaboration and shared purpose. ensuring we continue to beneFit From being part ofthe national network. One OF the most signiFicant decisions we made this year was to exit our own ￿tall operations and entered into a new partnership with Age UK'S national retail network. While not an easy decision, it enables us to focus our energy and resources where they can have the greatest impact - on delivering Frontline services. This change takes eFFect from April 2025. We are deeply grateful to the staFF and volunteers who contributed so much to our shops over the years. Although we no longer operate our own stores, we ￿rna1n actively invested in the Future of Age UK'S retail network and will continue to benefit From 40% of the profits generated through the sale of donated goods in those shops, thanks to our ongoing partnership. Alongside this, we undertook a thorough review OF our 2022-2025 strategy. Rather than starting from scratch, we recognised the strength and relevance OF our current direction and made the decision to refresh and extend the strategy through Lo 2027. This extension allows us to build on our achievements while adapting to the changing needs OF the people we support. None OF this would be possible without the dedication. compassion, and proFessionalism of our incredible staFF team and volunteers. Their commitment to older people. is the driving force behind everything we do. We are deeply ihankFul for their contribution and proud OF the impact we've achieved together. Aswe lookahead.we remain focused and optimistic- ready to meet the futU￿wIth conFidence and care. DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC 89,201 33,351 539 Individuals reached across Lancashire including older people, carers and family members 0300 helpline enquiries to support with a range oFhealth and care issues, claiming benePits. housing and signposting to local services Individual advice appointments held by our InFormaLion and Advice team £2.3 million 9,004 ' a 235,000 373 Claimed in previously unclaimed beneFits For older people. and improving their quality OF liFe. 1£2.328.232.571 People supported to live independently at home aFter a hospital slay through our Living Well Support Service Miles travelled by our Living Well Support Service to support service users. People supported through 1-2-1 and group sessions in our Dementia services and CST 31,000 0?Go 742 11 50,204 147 Hours provided by 110 volunteers helping older people in Lancashire People have been Supported to be more digitally confldent through our Digital service5 Hours OF respite and care through our Day Club sessions across Lancashire Veteran5 were connected through ourveteran's Service DoGU51gn Envelope ID D425E6B7-261845EF-94F9-0488287841EC 530 1,003 6,233 38,570 People had their mobility and Foot hygiene improved through our Footcare Service, People were supported to manage their long-term illness and live independently at home Good Day Calls. were made to isolated and vulnerable people in Lancashire Hours oFSupport at Home were provided to help older people remain independent and comfortable in their own hornes 1,873 3,431 22 • 225 People have beneFitled from attending scarns awareness talks and 144 people received 1-2-1 sessions People have been signed up to Electricity Northwest's Extra Care Register through Age UK Lancashire Individuals and carers we supported through ourParkinson's Project Adults have been supported through 51 Wevolve mental health Sessions. DocLJsign Envalopt10. D425E6B7.261845EF.94F9.04882B7841EC 03 -USTOMÉR ELPLINE SE "Absolutely wonderful, beyond any expeclalions. Thankyou so much." "Brilliant service, best there is." DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC The team serve as a gateway into the entire organi5ation and we are often complimented on being more accessible than many other organisations due to our Helpline10300 303 12341. The service is now available 9.30am lo 4pm. Monday lo Friday. This change has been made to reFiect the overall call patterns. and the gradual shift to rn0￿ digital methods oFcontact. such as web enquiries and email. Customers are able to conlact the service by telephone. email. or ihrough the website. The team aim io return calls the same day. and other contacts are responded lo. within 48 hours. Advisers consider the Customer's presenting issue and explore the wider picture to identify other areas OF possible support. From there. they will agree action with the customer and obtain any required consents. beFore making any internavexternal referrals or on behalf OF the customer. Records show thal the most popular topics are information or questions about a specific service. local Age UK Lancashire services. support with Form completions and requests For benefit checks. Over the last 12 months, our Customer Services Team has undergone a number of positive changes including the recruitment OF three new members of staFF. and the installation of an entirely new telephony system. 14,337 4,580 37 Calls Answered Referrals Made Referrals For One Person Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC yy delivering our commissioned services lone-lo-one post diagnostic support and Group Cognitive Stimulation Therapyl in West Lancashire. Chorley and South Ribble. the team continues to ra￿e awareness. challenge stigma. and provide opportunities For people with dementia to engage socially. This has been achieved through." Strategy: .AUKL Dementia Services have co-produced the Pan Lancashire Dementia Strategy working with other stakeholders to set out our intentions and commitment to improving the lives of people with dementia and their carers across Lancashire and South Cumbria. Social: .Delivered monthly social groups for people with dementia and their care partners. .Implemented ayoung Onset Walking programme For peoplewith dementia underthe age of 65. .Delivered a program oFevents throughout Dementia Action Week2024. .Escorted 12 older people to Morrisons Southport for a 3-course Christmas Dinner. .Co-designed and created a'Reminiscence' Garden at Chorley FlowerShow.where wewere awarded'silver, in the Community Garden category Engagement.. .Attended monthly Post Diagnostic Clinics hosted by the Mernory Assessrnent Service. .Presence at monthly Dementia Hubs across the County, providing practicavemotional support and advising of local support services. .Celebrated 'National Social Prescribers Day. working in collaboration with social prescribers. Training.. .Delivered Dernentia Awareness Sessions to 38 new Age UK Lancashire 5￿Frand 29 existing stafF. .Members of the Dementia Services Team undertook Carers Awareness training delivered by Lancashire Carers and Last Days Matter training hosted by St. Catherine's Hospice. Ll HE 273 456 1.635 AB UT THI ERVI Individua Supported Onward Referrals Hoursof F 1-2-1 post diagnostic 5UPPOrt DocLJsign Envelopt10. D425E6B7_261845EF.94F9.04882B7841EC DEMENTIA SERvlcig ' You provide so many wonderful opportunities For usboth to get involved and have some normalily and fun in our lives which Is incredible, and a huge blessing, and For that l am eternally grateFul!I I want to personally thank you From the bottom oFmy heart For being on this diFFicult, and at times extremely sad and challenging journey with me, it means the world to me to have yourcare, understanding. wisdom and support and I know it means the world to mum too. Long mayyourwonderFul work continue." Docu￿9n Envalope10." D425E6B7.261845EF.94FW04882B7841EC GOODIDAY CALLS.K "Life can be diFFicult, the olderyou get. Knowing I have the Good Day Calls Service calling me regularly, eliminates my anxiety as I have the same friendlyvoice calling me For a natter, which boosts my confidence and cheers me up no end. The support From AUKL has been exceptional and I have a lot to thank them for, and grateful to all the wonderful staFFat Age UK Lancashire!" 12 Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our small. but mighty team has continued to support Lancashire residents who are lonely or isolated: many oFwhom are house-bound and live alone and have limited contact wilh the world outside iheir homes. The two slafFworking on ihis service lelephone 90 clients each everyweek, developing nurturing relalionships with ihe people they support For as long as they need il. The purpose OF the calls is to ensure older people feel connected. with the opportunity to have an inFormal chat about their day. The call also includes a health and wellbeing check. and the service oFten gives inFormation on otherservices that might be able to support with speciFIc situations. Clients report thai ihey look forward lo iheirweekly call. which gives a boosi Lo iheir overall well-being. We are proud to have been supporting a number oFolder people across Lancashire since the service was established back in 2020 during the lockdown period oFthe COVID-19 pandemic. She initially decided to have a Friendship call on a temporary basis whilst recovering from her injuries. but as she enjoyed the social interaction. she now receives regular calls. Being supported by the Good Day Calls service For almost two years has had a positive impact on her mental health. as she no longer Feels forgotten., instead, she Feels blessed. The calls have alleviated her loneliness and provided reassurance. as regular contact is made at a suitable time For the client. Service userstory FIND AB 6,223 116 53 TTHI Total Contact5 External Referra15 Internal Referrals 13 F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Over the last 12 months. the Information & Advice service has continued to deliver advice to Lancashire residents who are OF State Pension age. in key areas OF welFare beneFils, social care. housing Opiions and local services. In addilion, advisers support clienls lo make any claims for beneFits idenliFied. as well as details oFany additional entitlemenls. Advice has been delivered face to face. at oFfLce appointments. or over the telephone. considering the client's individual needs, as well as remaining both cost. and lime eFFicienl. The government's announcement OF the withdrawal OF the Winter Fuel Payment in late Summer 2024 For people not receiving Pension Credit. Forced a Lemporary change lo the service oFFer so that we could maximise the number of people we were supporting. We shiFted our focus to carry out benefit checks for as many older people as possible. so any qualifying benefits could be claimed before the December deadline. During this time. we continued to oFFer light-touch support with Form completions. by issuing support packs with easy-to-Follow guidance and signposting Lo other organisations. The service has also played a key role in supporting individuals to access the Household Support Fund via Lancashire County Council which has been particularly needed ihis year. As soon as the December deadline passed. we resumed our usual service. which includes a holistic assessment taking into account living arrangements. and possible entitlements For partnerslcarers. and onward referrals where appropriate and agreed with the client. We achieved our aim this year ensuring our clients are fully aware OF their entitlements and are supported to maximise their income. We have been delighted to have been able to increase our team to include two additional advisers thanks to the generosity of our funders. FIND AB 539 467 37 TTHI Advice 5e55ions Clients Supported Total BeneFIts Identified 14 DoGU51gn Envelope ID D425E867-261845FF-94F9-048B2B7841EC OI¥MATION & VICE ageuK "Thankyou Forall your helpl It has made a massive diFFerence to our quality oFlife and health and wellbeing. We do not feel as isolated now and knowwhere to turn to for help & advice. We will deFinitely recommend Age UK Lancashire. We have the highest praise for Age UK Lancashire." DocLJsign Envelopt10. D425E6B7_26184sEF.94F￿862￿7841Ec L INCLUSION )* "Valerie has been helping me with my NHS app and phonelcomputer problems linked to my borderline severe hearing loss Iplus eye and manual dexterity problems) ... OFcourse, some old people are digital whizz kids, but many are not. Digital aggravation. rage and Frustration, is the worst thing about getting old.... This is a wonderful scherne. and I hope the service continues." 16 DoGU51gn Envelope ID D425E6B7-261845EF-94F9-0488287841EC Over the past year. Age UK Lancashire's Digital Inclusion Service has continued to make a signiFicant impact across the county. supporting hundreds oFpeople a9ed 18+ to become more digitallyconFident and connected. This year marked the successful conclusion of our two-year Digital Inclusion Project. most recently funded by NHS Lancashire and South Cumbria ICB. One of the standout developments has been a shift in understanding that digital inclusion is deeply tied to Financial inclusion. For example. this year our Digital Navigators encountered multiple cases where clients were unknowingly paying for unsuitable or overly expensive broadband contracts. We advocated on their behalF. securing fairer. more appropriate deals making a tangible difFerence noi just digitally, but Financially. A major highlighl this year was securing a smooth referral pathway with a couple OF local GP practices. This has resulted in a steady stream of referrals to support patients in using NHS apps and accessing online health services. We also streamlined our internal approach, mal04882B7841EC GACI IES, DONATIONS- &fvILLW I< WR Charlty Cheque ,tsuk L ID) T￿E￿rY fitle XtyU34 o PtsJh03 £ 25,000 or ..41 DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC Throughout the year. the charity had an average oF241 employees. As oF31st March 2025. 56 people were employed on Full time contracts. 108 on part-time contracts. and 86 on flexible I casual conlracts. The flexible working oplions we provide as an organisalion, our age Friendly culture, as well as the diverse range OF roles on oFFer. allow us to allract and engage wilh a range OF individuals. including those wilh caring responsibilities. older workers. and ihose who may need to work around other liFe commilments. Throughout the year. we have seen an increase in past colleagues returning to Age UK Lancashire as an employee. and an increase in internal promoLions and colleagues moving between. and working across services. As an employer. we provide opporLuniLies to those who are oFten excluded From the labour market or Find it diFFicult to gain employment. 26% OF our colleagues are over the age OF 60. and 5 of our Frontline colleagues are over the age OF 70: we recognise and value the experience and contribution an olderworkforce can bring. We are exceptionally grateFul to our dedicated volunteers. and over the year an average OF 110 active volunteers dedicated approximately 500 hours per week of their time and skills to Age UK Lancashire. This resulted in an additional 31.000 hours OF capacity For our services. and based on the NaLional Living Wage. delivered an eslimated Financial conlribution oFaround É354.640. While the majority of our volunteers support our Retail shops. others support our Footcare Service. Information & Advice. Business Development. Digital Services, Day Clubs, Support at Home and the Integrated Care team. We are hugely grateful for the support of ourvolunteers and the value that they add to our services. HE ABOUT OPPORTUNITIES ITHA HIRE 500 31,000 £354,640 LAN Hours volunteered Hours OF capacity weekly provided to service5 Of salary volunteered 44 DocLJsign Envelopt10. D425E6B7.261845EF.94F9.048B2B7841EC . JQUR,: VOW.. T. .EE 45 DocLJsign Envelopt10. D42sE6B7-26l845EF-94F￿86287641Ec BIG GE4T TOGE.T ER 46 DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Injune we hosted 'The Big GetTogether' at Garstang Country HoteL It's a rare opportunity For teams From across the county to come together. celebrate the incredible work they deliver. and to make plans For the year ahead. This year. we worked in teams to create 'team cogs, that represented what the team do. Lhe outcomes they achieve. how they can share their successes more widely. and the values the team embody. li FSLA*'CF 47 DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our volunteer awards recognise the incredible work and dedication oFourAge UK Lancashire volunteers, and this year our 5 winners were.. Irene- a 97-year-old volunteer From our St Annes shop. The team said "Irene is described as everything Age UK Lancashire represents and is 'living her best later life.. Volunteering 3 or sometimes 4 days a week, she has never ending enthusiasm. She is applauded and respected by everyone in the shop, always has a smile on her face and a cheery word.. Irene is an inspiration of a lady and received a well deserved standing ovation from all our colleagues when receiving her award. Emily- volunteers in our Day Services at ElleL Lancaster. The team said "While nol with us For a very long time, Emily has made a huge impact bringing her energy and great ideas to Day Clubs Sessions. She supports members with whatever they need, is happy doing group or one to one activities, will help during meal times, and wilh anything that is asked of her. She brightens the room with her smile and always has a calming effect on the group." Dave- volunteers in our Garstang Shop. The tearn said 'Dave is a great asset to the tearn and is always happy and smiling. He does all the PAT testing For the shop helping b005t sales with some wonderful electrical items. He's the perfect gentleman, an all rounder who is always willing to help in any way he can. This year he repainted the whole shop and help reFLt under Ihe stairs to create a new fitting room and storage 5pace.- Dawn - volunteers in our Bispham Shop. The team said "Dawn is a star volunteer, and we would be lost without her. She is always reliable, helpFul, knowledgeable and Friendly to everyone. Helping on the lills, sorting donations and merchandising, she goes above and beyond all the time." Winning our Christine Kennan Award for Outstanding Service- Lynne From our Day Services in North Lanca5hire. The tearn said 'Lynne has volunteered For Age UK Lancashire For many year5, is always smiling. and helping everyone around her. She helps Wlth shopping, gets involved in all the activities and even Make5 birthday cards For our members helping them Feel special. Lynne organises lot5 oFthe arts & craFts actLVlties, brings things in For gardening, and even produces Fact sheet5 For members to lake home so they can care For their plants. She is the life and soul oFour sessions." A huge thank you to ourwinners and to all ourAge UK Lancashire volunteers For the invaluable conlribution they make. 48 TroGU51gn Envalope ID." D425E6B7-2618-45EF-94F>04882B7841EC Ji WARDS 'Trvvry 49 Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Age UK Lancashire remains deeply committed to environmental sustainability. recognising the importance OF responsible practices in protecting our planet and supporting healthier communities. Over the past year. we've taken meaningFul steps to embed sustainability across our operations, guided by our Environmental Policy and Action Plan. We've focused on reducing our energy consumption and carbon Footprint. with targeted efforts to cut electricity and gas usage by l 0%. Through staff education, energy audits, and the adoption of energY-e￿Icient appliances, we're building a culture of conservation. Our oFfices have embraced a'switch OFF. policy and transltioned to eco-friendly supplies, helping us operate more responsibly day-to-day. Waste reduction has also been a priority. We've expanded recycling facilities across all sites, introduced Food waste bins, and promoted reuse initiatives-from double-sided printing to repurposing IT equipment. Our move toward paperless systems and digital communications has significantly reduced our reliance on printed materials, aligning with our goal of low-carbon service delivery. Sustainable travel is another area OF progre55. We've encouraged virtual meetings, car-sharing. and cycling, supported by internal incentives and smarter route planning. These efforts not only reduce emis5ion5 but also foster more efFicient and collaborative ways oFworking. Looking ahead, we're committed to continuous impmvement. Our environmental metrics are tracked via scorecards and reviewed biannually, ensuring transparency and accountability. We're also empowering 5taFF to lead green initiatives and contribute ideas that drive change. Together, we're building a more sustainable Future-one decision. one action at a time. 50 DocLJsign Envalopt10. D425E6B7.261845EF.94FW04882B7841EC THEE MENT '*4 .¢1 51 Oocu*gn Envelope ID.. D425E6B7-26l84SEF-94F￿8B287841Ec OUR CULTURE From ourColleagueSurvey"What 3 words best describe ourculture? friend Ly support supportive heLpfuL open understanding valued fessionaL respected respect flexibLe rewarding caring_ incLusive, compassionate supported 52 F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Enhancing our culture as an'EmployeroFChoice' Our Annual Colleague Survey For 2024 was completed by 83% oFour colleagues. up by 6% From 2023. We achieve consislently high levels OF qualitative feedback with colleagues openly sharing views. opinions. feedback and suggeslions. We are exceptionally proud OF our survey results and the levels OF engagement and feedback we receive From across all our teams. while scores remain high. we are always looking For ways to improve and make the experience oFworking at Age UK Lancashire even better. Our 'colleague engagement, score remains high at 93%. an increase OF 3% From 2023. with colleagues saying they either'sfrongly agreed, or a9reed with statements including '1 like my job and enjoy coming to work,. '1 intend to be working here in a years, time I'm proud to work here, and'l would recommend Age UK Lancashire as an employerto friends and family,. Our Workplace Wellbeing score was 7.9 out OF 10. and has stayed consistently high For the last 3 years. While we. along with others in the sector. Face the challenges of insecurity OF Funding. the impacts OF rising costs OF living. and increasing pressure on our services. our colleagues remain resilient, engaged and value the support available to them at work. We asked colleagues 'What 3 words describe our culture at Age UK Lancashire., the most commonly used words were.. Caring 64 times, Supportive 43 times, and Inclusive 32 times. As always, we shared our'you said, we did. with the organisation, that highlights the themes that came through in the Feedback and what actions we have already taken. what actions will be taken. and when things can't be changed. gave an explanation as to why. 53 DocLJsign Envelope ID D425E6B7-26184$EF-94F￿862B7841Ec "l enjoy working For Age UK Lancashire, and have done For many years. The staFFthat you meet are great and everyone works towards the company values, l always feel like avalued team member oFmy team and the bigger team." "I can not think OF anywhere else I would rather work, I love my job, the customers and the people I workwith. We are supported, we get asked what we think and I know I make a diFFerence." "In the many diFFerentjobs I have had in my manyyears, this is by Far the best." Soph 54 F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Developing our colleagues Throughout the year we have continued to deliver our Corporate Induction Day for new starters to ensure that while working across the county of Lancashire and in diFFerent services, we are bringing those new to our organisation together. We delivered learning and development sessions through our general managers team meetings to Focus on Diversity, Equity and Inclusion IDE&II, management skills and digital ways of working. Alongside our comprehensive online learning programme, our colleagues had the opportunity lo participate in Dementia Awareness training provided by our own Dementia Services team. IT skills training, LGBT Awareness and an Improving Emotional Resilience session. Our colleagues engage in regular team meetings taking that opportunity as a way to Share best practice, to reflect and learn From experiences,, and to enhance their knowledge and skills. Embracing Digital Ways of Working We have continued to look For ways to digitise the processes around People and Payroll. this has included adopting a system For digital contract signature5, Utilising MS Form5 to replace many of the outdated word documents, and to enhance the recruilrnent and application proce55 for Age UK Lanca5hire jobs. We continue to develop'Employee Self Service. through the use of UKG giving colleagues easy access to their own data and information. 55 DocLJsign Envelope ID D425E6B7-261845EF-94F9-0488287841EC STRUCTUR4 GO MANAGE, ADMIN T,I'ON 56 Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC The organi5ation is governed by our Articles oFAssociation, which sets out our charitable purposes, the powers OF the trustees, and the rules for how the charity is run. This docurnent was last updated on 20th July 2022 and is regularly reviewed to ensure it remain5 Fit For purpose and is cornpliant with current legislatLOn. The Trustees. who are also the Directors oFAge UK Lancashire For the purpose oFcompany Law. are responsible For preparing the Trustees, Report and the Financial statements in accordance with applicable law and United Kingdom Accounting Standards Iunited Kingdom Generally Accepted Accounting Practice). The Trustees are required under the constitution of the charity to prepare Financial statements for each year which give a true and Fairview of the stale oFaFFairs OF Lhe charity and oFils results For thal period. In preparing those Financial statements. the Trustees have: Selected suitable accounting policies and apply ihem consistently Made judgements and estimates that are reasonable and prudent Followed applicable accounting standards and statements oFrecommended practice. subject to any departures disclosed and explained in the Financial statements Prepared the financial statements on a°going concern" basis We are hugely grateFul to our Trustees For the time and commitment that they give to Age UK Lancashire. Our Trustees are volunteers and give their time and considerable skills and experience without payment. Our Trustees have invested around 900 hours in leading our governance, attending meetings, visiting services and other support to our charity. This year. we estimate the value of that contribution to be a minimum OF 25,000 based on the UK average manager salary lour Trustees are leaders in their Fields. so this is a very low estimate). The Trustees are responsible For keeping proper accounting records which disclose. with reasonable accuracy at any time. the Flnancial POSLtion OF the charity and also For taking reasonable steps For the prevention and detection of Fraud and irregularities. All Trustees are committed to the standards required OF them in the Charity Governance Code. The remuneration of all staFF is set by the Board of Trustees. delivered through ajob Family model with spot salaries. taking into account the skills, experience, and responsibilities required for each role. In determining appropriate pay levels. the Board considers relevant benchmarking data From comparable organisations in the sector. including size. location. and scope oFactivities. The aim is to ensure thal our total reward package is Fair, competitive, and aligned with the charity's values and Financial sustainability. Changes to pay are reviewed annually by a Reward & Recognition sub-group of the Board and our Director of People 57 F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC We deliver reporting against our strategy and targets via a Balanced Scorecard which is reported lo trustees quarterly. We reporL as Follows in line with our Slralegy headings: Fmancial Management & Integrity KPI 11: Monitor & Maintain cashflow in line with Forecasl: KPI 12: Number oFpayioll runs covered by cash reserves KPI 13: Currenl Ratio (current assels/current liabilities) KPI 14: Clean annual external audit lannuall KPI 22: Reserves in Line with Reserves Policy Well-run. managed and sustainable Outstandin9 operations Impactful business development & growth Great place to work and volunteer Financial management & integrity Excellenl Governance Excellent Governance We are above the benchmarkin all areas oFgovernance Imeasured against l 00 charities) We measure bolh Key Performance Indicators & Performance Related IndicaLors Well Run. Managed & Sustainable KPI I: Colleague attrition KPI 3: Environmental Footprint monitored not measured (new measure introduced for 251261 A schedule of reporting is maintained which includes a schedule for regular reports such as safeguarding. health & safety, information governance, complaints. finance, performance and quality and general policy and organisational updates as well as themed reports covering current topics and issues. Outstanding Operations KPI 4: Customer reach KPI 5: Customer Overall Positive Outcomes KPI 6: Increase Referrals into Digital Services Great Place to Work & Volunteer KPI 7A.. Colleague engagement- % agecompletion of the Annual Colleague Survey KPI 7B'. Colleague engagement- %age completion of the quarlerly'check In, survey KPI 8.. Colleague Temperature Check- workplace wellbeing KPI 9.. Mandatory Training Completion.. KPI 10: Diversity & Inclusivity- New reporting From April 2025 Impactful Business Development & Growth KPI 15- Overall income KPI 16- Individual giving & No oFregular givers KPI 17: Social media KPI 18- Grant income 58 F)OGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC REPORTING PROJEcf BUDGET Repor 59 DocLJsign Envelopt10. D425E6B7.261845EF-94F9-048B2B7841EC DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Day to day management oFthe charity is delegated to the CEO who leads the Senior ManagemenlTeam. The CEO reports directly to the Board OF Trustees, providing reports and papers lo inform ihem on an ongoing basis and to prepare them For Committee and Board meetings. SMT meel logether on a monihly basis to review performance. Stra￿gy. policy and all issues linked lo ihe management of the charity on a day- to-day basis. In addition. we have regular General Management Team meetings. involving managers at all levels across the organisations in planning and reviewing our work. as well as to ensure a cascade of inFormation From Senior Managers. We have a monthly brieFing call with all managers and they cascade this inFormation across their teams. Trustee recruitment is overseen by our Nominations Committee. New Trustees are recruited based on our needs and any gaps in skills that have been identified and which would be of benefit to the charity. Suitable people are identified from within our own networks. direct approaches and we advertise externally. Trustees are appointed For an initial term OF two years. with two further terms. each of three years. resulting in a total of eight years. Trustees can remain after this time period by exception and as agreed by existing Trustees. We have an established process for recruiting new trustees and For their reappointment. which is overseen by our Nominations Committee. Anyone interested in becoming a trustee should contact our CEO in the first instance. 61 DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC At the Lime oFwriting this report. we have 10 Trustees. Trustee Training Induction & Appraisal All Trustees have been appraised by the Chair of the Board and this remains an ongoing process. We have a range of materials available to support the induction of new Trustees to ensure that they have all of the necessary information lo support them in their role as a trustee. Trustee training is provided both inhouse and externally as appropriate. We make good use OF Free training, often provided by legal companies. Our CEO provides updates to Trustees. Internal controls & quality Standards The Board OF Trustees is responsible for the Pinancial controls within the charity For safeguarding the physical and information assets. Financial procedures are developed, reviewed and revised in line with150 9001.2015 Quality Management Standards. A CRM system and financial management system is maintained to capture and report on the performance OF the charity and to ensure that the Board OF Trustees receive accurate and timely management information. Policie5 and procedures are reviewed and revised in line with our audit schedule. Key policies are approved by the board oFtrustees with all others approved by SMT, with trustee oversight. All managers are notiFied OF changes to policies, procedures or other documents. Changes a￿ cascaded to staFF and volunteers and all staFF have access to our policies and procedures online. Age UK Lancashire has retained andlor received the following quality standards in the year as Follows; 1509001 CQ5 - Charity Quality standard CQC For Footcare- rated 'Good' in all areas IAQP (Age UK InFormation & Advice Qualily Standard) QAS (Quality Advice Standard) We engage an external provider to deliver our internal audit Function. helping us uphold our high standards. prepare eFFectively For exLernal audits, and to drive continuous improvement across the charity. 62 DocLJsign Envelope ID. D425E6B7-261845EF-94F9-048B2B7841EC TRUSTE 63 TroGU51gn Efjvelope ID D425E6B7-261845EF-94F9-048B2B7841EC RISK MANAGEMENT & BUSINESS CONTINUITY 64 DoGU51gn Envelope ID D425E6B7-281845EF-94F9-048B2B7841EC We categorise our risks as People. ExternaL Financial. Governance & OperationaL Trustees oversee our risk register and have adopted robust risk management policy & procedures. The process involves all colleagues in risk identifLcation and management and has an escalalion process to ensure Lhat risks are managed From ihe appropriate level. A detailed annual review of all risks is actively carried out by Trustees and quarterly reports are provided to Committees and Board ensuring that Trustees are Fully inFormed. updated and enga9ed in our management OF risk. The quarterly report highli9hLs new risks. risks where scores have changed and any high-level risks. Some key risks this year have included the management oFsfafFabsence and the associated costs. navigating a lurbulenL economic environment and preparing For Local Government restructures. We updated our risk register reporting this year to make things clearer and to easier track changes between reporting periods. A business continuity plan complements the risk register to ensure that where natural and unavoidable disaslers occur, the business is managed to avoid ongoing or unnecessary risks and to mitigate them wherever possible. RlskHeatmap Im act Extrirn*l pr H4hly P¢ob•èlè PDI. FOJ. P0$5ibl ?.Gl0. GI1.004 11. EOI. ED2 vr15kelv F02. FO4. fy)2.GO3. rA)i, G03 003 65 Do¢LJsign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our 2022-2025 strategy was originally due For review ahead OF 2025. Foltowing careFul reflection and extensive discussions with our Board and leadership ieam. we made the decision to review. reFresh. and extend the currenl slrategy through to 2027. This approach builds on the strong Foundation already in place. while allowing us to adapt lo emerging needs and opporlunities. The extended strategy maintains our core priorilies but also inlroduces new areas of focus to ensure we remain ￿leVant. responsive. and ambitious For the people and communities we serve. Strategic Update: Charity Shop Partnership This year. we made a signiFicant strategic decision regarding the Future OF our charily shops. In ￿sponse lo rising operational costs, increasing salary pressures. and the challenges OF managing retail at scale. we entered into a new partnership with Age UK to deliver our shop operations. This move allows us to benefit From the eFficiencies. inFrastruclure. and national expertise of a larger organisation. ensuring the conLinued success and sustainability OF the shops. Importanily. Age UK Lancashire retains a 40% Sha￿ OF both ihe costs and proFits. meaning we remain actively invested in their Future. This was nol a decision we took lightly. Our charity shops have long played a valuable role in our work and our community. However, we are confident that this partnership will better position the shops to thrive long-term. while enabling us to Focus our internal capacity on delivering fronlline services and advancing our core mission. We are grateful to our shop teams for their commitment throughout this transition, and we look forward to seeing the shops flourish under this new model. Age UK Age UK Lancashire is proud to be a Local Partner OF Age UK. In January 2025. we reaffirmed this valued relationship by signing a new Partnership Agreement. We continue to recognise the significant benefits of being parl of the Age UK network. Together, we are stronger-and we remain Fully committed to delivering both our own strategy at Age UK Lancashire and the Shared Strategy in partnership with Age UK. 66 TroGU51gn Efjvelope ID D425E867-261845EF-94F9-048B2B7841 FC .OUR"sIRAT4GY /i/i.' 67 DoGU51gn Efjvelope ID D425E6B7-281845EF-94F9-048B2B7841EC ,ATI NFoIM'A7IlON F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Administrative Information Trustees Victoria Buyer (Chairl Catherine Wilkinson (Treasurer) Susan Ferm Clare Barlow lean-Bruno Villette Julie Gonda Anthony Pounder (resigned 06.11.2025) Graham Mcconnell Julie Haywood {appointed 12.04.241 Anne Laver Auditors Royce Peeling Green Limiled The Copper Room Deva City OFFice Park Trinity Way Manchester M3 7BG Bankers Lloyds Merchant Court 2-12 Lord Street Liverpool L2 1TS Adil Patel (resigned l 0.06.251 Co-opted Members Zoe Fleming Solicitors BSG Solicitors Swinckley Street. Preston Lancashire PRI 2AA Chief Executive Teri Stephenson Seniormanagement Team Alison Read- Director oFPartnerships & Growth Donna Studholme- Director OF Operations Cheryl Speak- Director of People & Organisational Development Cath Molyneux- Director of Finance Investment Advisers RaLhbones Investment Management Limited IRIMI Port of Liverpool Building Pier Head Liverpool L31NW Administrative InFormation Prlncipal Charity OFFice Wellbeing Centre Moorgate Ormskirk L39 4RY This report was approved by Trustees on 20th November 2025 and signed on their behalf by Catherine Wilkinson ITreasurerl Registered Charity Number: 1142294 16 DeceTnber 2025 Registered Company Number. 072000267 69 DocLJsign Envelopt10. D425E6B7-261845EF-94F9-048B2B7841EC ou ANCES 70 F)OCLJ5ign Envelope ID D425E6B7-261845EF-94F9-048B2B7841EC Our Finances In the Pinancial year ending 3110312025. our charity continued to steward its resources responsibly while advancing our mission to support older people in Lancashire. Total income For the year reached £5.407.126. For the period ended 31 March 2025, we adopted a voluntary change in accounting policy with respect to the recognition of the timing of legacies. Previously, we recognised legacies when we were relatively certain OF the value. and we are moving to recognition on receipt. We have restated our opening balances, which now appear £120,000 lower, and recognised £100,000 of legacy received in 2024125. A Further £27,581 relating to this legacy was received post-year-end. Total expenditure amounted to £5,309,896. with the majority directed toward frontline services and program delivery costs. Employment expenditure accounts For 82 pence OF every £1 spent by Age UK Lancashire. Our income in excess OF our expenditure resulted in a surplus in the year of £97,57712024 £159,4171. The charity's subsidiary trading company was dormant during the year. On 1 April 2025 we entered into a Busine55 Transfer Agreement with Age UK to transfer our retail busine55 to them with eFfective date 31. March 2025. We entered into a collaboration agreement where any proFit or10s5 arising from the Future operation of the 9 shops shall be shared 60'.40 between Age UK and Age UK Lancashire, respectively. Many OF our previous priorities continue into 2025126 as we Focus on continuing to build relationships and business partners across all Age UK Lancashire leams to inform decision-making and closely manage the resources available to us. Statement as to Disclosure OF InFormation to Auditors SO Far as the Trustees are aware, there is no relevant inFormation oFwhich the charily's auditors are unaware, and each Tru5lee has taken all the step5 that they ought to have taken as a trustee in order to identify any such inFormation and to establish that the charity's auditors are aware OF it. Our accounts are prepared on a going concern basis OF accounting. Having reviewed our Financial position and perFormance, including our cash flow, budgets & Forecasts. our commitments, our reserves. our risk managemenl. and Future plans and stralegy. the trustees are OF ihe opinion that the charity remains a going concern. 71 DoGU51gn Envelope ID D425E6B7-261845EF-94F9-048B287841EC Reserves Age UK Lancashire retains a reserves policy which is monitored throughout the year and Formally reviewed on an annual basis by the Board OF Trustees. These Funds ensure we can respond to unforeseen challenges and maintain continuity of services. We remain committed to balancing ffinancial prudence with the need Lo invest in long-term impact. We ended the year with reserves of £1,603.22112024 £1,505,644). This amount includes £302,350 of endowment funds, £100,523 of restricted Funds allocated For specific projects and £250,000 of designated reserves. Our reserves policy requires minimum levels OF cash and investments to cover between 2.5 to 4.5 months OF Forecasted operational cash outflows. As at 31" March 2025 our managed cash and investments total £1,290,920 and arewithin the set range. Cash Management We continue to utilise the Flagstone platform for cash management, to ensure we achieve the best interest rates For our surplus cash and to maxirnise our FSCS protection. We achieved 75% FSCS protection of our cash on average acr055 the Financial year. We generated £47.316 interest net offees throughout the Financial year via ourthtsh management12024 £21,225). Investments In 2023, the Truslee5 began our investment journey with E250,000 OF surplus cash to ensure that it was bringing in additional income For the charity and rnaking the most OF our available resources. We hold the £250,000 invested as a designated reserve. At year-end 31 st March 2025, these listed investment5 were valued at £261,05212024 £262,479). We received E6,84612024 £6,242) OF dividend income, £321 12024 £3951 interest, and incurred £3,63712024 £4,271) oFinve5lment advice Fee5 in the Financial year. Our Financial Adviser IEquity & Generall and Discretionary Fund Manager (Raihbonesl attend our Finance, Audit & Risk Committee every 6 months lo discuss the inveslments. review perForrnance and to answer queslions that ihe Trustees have. 72 ## **AGE UK LANCASHIRE** ## **INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE UK LANCASHIRE** ## **Opinion** We have which comprise the statement of financial activities, the balance sheet, the statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). ## In our opinion, the financial statements: - give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended; - have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and - have been prepared in accordance with the requirements of the Companies Act 2006. ## **Basis for opinion** We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. ## **Conclusions relating to going concern** In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. ## **Other information** The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. ## **Opinions on other matters prescribed by the Companies Act 2006** In our opinion, based on the work undertaken in the course of our audit: - the information given in the trustees' report for the financial year for which the financial statements are prepared, which includes the directors' report prepared for the purposes of company law, is consistent with the financial statements; and - the directors' report included within the trustees' report has been prepared in accordance with applicable legal requirements. - 73 - ## **AGE UK LANCASHIRE** ## **INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE UK LANCASHIRE** ## **Matters on which we are required to report by exception** In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the directors' report included within the trustees' report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: - adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or - the financial statements are not in agreement with the accounting records and returns; or - certain disclosures of trustees' remuneration specified by law are not made; or - we have not received all the information and explanations we require for our audit; or - the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies' exemptions in preparing the trustees' report and from the requirement to prepare a strategic report. ## **Responsibilities of trustees** As explained more fully in the statement of trustees' responsibilities, the trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. ## **Auditor's responsibilities for the audit of the financial statements** Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud, are detailed below: At the planning stage of the audit we gain an understanding of the laws and regulations which apply to the charitable company and how management seek to comply with them. This helps us to make appropriate risk assessments. - During the audit we focus on relevant risk areas and review compliance with laws and regulations through making relevant enquiries and corroboration by, for example, reviewing Board Minutes and other documentation. - We assess the risk of material misstatement in the financial statements including as a result of fraud and undertake procedures including: - I. Review of controls set in place by management - II. Enquiry of management as to whether they consider fraud or other irregularities may have occurred or where such opportunity might exist - III. Challenge of management assumptions with regard to accounting estimates - IV. Identification and testing of journal entries, particularly those which may appear to be unusual by size or nature. - 74 - ## **AGE UK LANCASHIRE** ## **INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE UK LANCASHIRE** Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements, or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we are less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report. ## **Use of our report** of the Companies Act 2006. Our audit work has been undertaken so that we might fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable have formed. ## **Martin Chatten (Senior Statutory Auditor)** For and on behalf of Royce Peeling Green Limited, Statutory Auditor Chartered Accountants The Copper Room Deva City Office Park Trinity Way Manchester M3 7BG Date: ......................... - 75 - ## **AGE UK LANCASHIRE** ## **STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT** ## _**FOR THE YEAR ENDED 31 MARCH 2025**_ **----- Start of picture text -----**
Unrestricted Endowment Restricted Total Unrestricted Endowment Restricted Total
funds funds funds funds funds funds
Property Property
2025 2025 2025 2025 2024 2024 2024 2024
Notes £ £ £ £ £ £ £ £
Income and endowments from:
Donations and legacies 4 229,504 - 625,923 855,427 165,653 - 660,993 826,646
Charitable activities 5 3,766,943 - - 3,766,943 3,702,711 - - 3,702,711
- - - -
Trading activities - shop income 725,086 725,086 693,192 693,192
Investments 6 55,108 - - 55,108 37,601 - - 37,601
Other income 7 4,562 - - 4,562 10,712 - - 10,712
Total income 4,781,203 - 625,923 5,407,126 4,609,869 - 660,993 5,270,862
Expenditure on:
Raising funds 8 883,370 - - 883,370 885,528 - - 885,528
Charitable activities 9 3,885,923 (1,072) 530,800 4,415,651 3,562,098 2,628 661,191 4,225,917
- - - - - -
Loss on disposal of tangible fixed assets 10,875 10,875
Total expenditure 4,780,168 (1,072) 530,800 5,309,896 4,447,626 2,628 661,191 5,111,445
Net gains/(losses) on investments 16 347 - - 347 - - - -
Net income 1,382 1,072 95,123 97,577 162,243 (2,628) (198) 159,417
**----- End of picture text -----**
- 76 - ## **AGE UK LANCASHIRE** ## **STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT** ## _**FOR THE YEAR ENDED 31 MARCH 2025**_ |**Unrestricted Endowment**
**Restricted**
**funds**
**funds**
**funds**
**Property**
**2025**
**2025**
**2025**
**Notes**
**£**
**£**
**£**
**Net income**
1,382
1,072
95,123
Transfers between funds
(27,756)
27,756
-
**Net movement in funds**
**11**
(26,374)
28,828
95,123
**Reconciliation of funds:**
Fund balances at 1 April 2024
1,226,722
273,522
5,400
**Fund balances at 31 March 2025**
1,200,348
302,350
100,523|**Total**
**Unrestricted Endowment**
**Restricted**
**funds**
**funds**
**funds**
**Property**
**2025**
**2024**
**2024**
**2024**
**£**
**£**
**£**
**£**
97,577
162,243
(2,628)
(198)
-
-
-
-
97,577
162,243
(2,628)
(198)
1,505,644
1,064,479
276,150
5,598
1,603,221
1,226,722
273,522
5,400|**Total**
**2024**
**£**
159,417
-| |---|---|---| |||159,417
1,346,227| |||1,505,644| The statement of financial activities includes all gains and losses recognised in the year. Trading activities in relation to the shops have been discontinued, see note 12. - 77 - ## **AGE UK LANCASHIRE** ## **BALANCE SHEET** ## _**AS AT 31 MARCH 2025**_ |**Notes**
**Fixed assets**
Tangible assets
**18**
Investments
**19**
**Current assets**
Stocks
**23**
Debtors
**22**
Cash at bank and in hand
**Creditors: amounts falling due within**
**one year**
**24**
**Net current assets**
**Total assets less current liabilities**
**The funds of the charity**
Endowment funds - Property
**27**
Restricted income funds
**26**
Unrestricted funds
**28**|**2025**
**£**
-
503,306
1,029,762
1,533,068
(507,602)|**£**
316,597
261,158
577,755
1,025,466
1,603,221
302,350
100,523
1,200,348
1,603,221|**2024**
**as restate**
**£**
8,810
494,970
984,292
1,488,072
(588,616)|**d**
**£**
343,603
262,585| |---|---|---|---|---| |||||606,188
899,456| |||||1,505,644| |||||273,522
5,400
1,226,722| |||||1,505,644| The financial statements were approved by the trustees on ......................... .............................. C Wilkinson **Trustee** Company registration number 07200267 (England and Wales) - 78 - ## **AGE UK LANCASHIRE** ## **STATEMENT OF CASH FLOWS** _**FOR THE YEAR ENDED 31 MARCH 2025**_ **----- Start of picture text -----**
2025 2024
Notes £ £ £ £
Cash flows from operating activities
Cash absorbed by operations 34 (8,562) (14,628)
Investing activities
Purchase of tangible fixed assets (2,851) (17,219)
Purchase of investments (65,096) (98,311)
Proceeds from disposal of investments 66,871 101,163
Investment income received 55,108 29,107
Net cash generated from investing activities 54,032 14,740
Net cash generated from financing activities - -
Net increase in cash and cash equivalents 45,470 112
Cash and cash equivalents at beginning of year 984,292 984,180
Cash and cash equivalents at end of year 1,029,762 984,292
**----- End of picture text -----**
- 79 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **1 Accounting policies** ## **Charity information** Age UK Lancashire is a private company limited by guarantee incorporated in England and Wales. The registered office is Wellbeing Centre, Moorgate, Ormskirk, L39 4RY, England. Each current member and any member who has resigned within the last twelve months agrees, in the event of the company being wound up, to contribute to any deficiency in assets a sum not exceeding £1. ## **1.1 Accounting convention** The financial statements have been prepared in accordance with the charity's governing document, the Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102. The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £. The financial statements have been prepared under the historical cost convention, modified to include the revaluation of land and buildings at fair value. The principal accounting policies adopted are set out below. Consolidated accounts have not been prepared as the results and balances of the subsidiary company and the joint venture, both of which are dormant, are immaterial. ## **1.2 Going concern** At the time of approving the financial statements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements. ## **1.3 Charitable funds** Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives. Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements. Endowment funds are subject to specific conditions by donors that the capital must be maintained by the charity. ## **1.4 Income** Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received. Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation. Legacies are recognised on receipt. Where the charity has been informed by an executor that it is a beneficiary in a will and a future receipt is deemed probable, it is disclosed as a contingent asset. - 80 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **1 Accounting policies** ## **1.5 Expenditure** Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and ## **1.6 Tangible fixed assets** Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses. Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases: Land, buildings and improvements Fixtures and fittings Office equipment Motor vehicles 2% straight line method 10% straight line method 20-33% straight line method 25% reducing balance method Land is not depreciated. The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities. The capitalisation policy within the charity is for items purchased over £1,500 and capital in nature to be capitalised. ## **1.7 Fixed asset investments** Fixed asset investments are initially measured at transaction price excluding transaction costs, and are subsequently measured at fair value at each reporting date. Changes in fair value are recognised in net income/(expenditure) for the year. Transaction costs are expensed as incurred. A subsidiary is an entity controlled by the charity. Control is the power to govern the financial and operating policies of the entity so as to obtain benefits from its activities. Entities in which the charity has a long term interest and shares control under a contractual arrangement are classified as jointly controlled entities. ## **1.8 Impairment of fixed assets** At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). - 81 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **1 Accounting policies** ## **1.9 Stocks** Purchased stock is valued at the lower of cost and net realisable value. Net realisable value is the estimated selling price less all estimated costs to complete and sell. Donated items of stock are not included in the financial statements until they are sold. ## **1.10 Cash and cash equivalents** Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities. ## **1.11 Financial instruments** Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument. Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously. ## _**Basic financial assets**_ Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised. ## _**Basic financial liabilities**_ Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised. Debt instruments are subsequently carried at amortised cost, using the effective interest rate method. Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method. ## _**Derecognition of financial liabilities**_ cancelled. ## **1.12 Employee benefits** services are received. Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits. - 82 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **1 Accounting policies** ## **1.13 Retirement benefits** Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due. ## **2 Change in accounting policy** For the period ended 31 March 2025, the charity adopted a voluntary change in accounting policy with respect to the recognition of legacy income. Previously the accounting policy was that legacies were recognised on receipt or otherwise if the charity had been notified of an impending distribution, the amount was known, and receipt was expected. The new accounting policy is that legacies are recognised on receipt. The updated policy is in response to previous instances where the date of recognition under the old policy could be significantly before any money was actually received by the charity. This can be confusing to the reader of the accounts as it will appear that the charity has been holding on to money for long periods of time, where this is not actually the case. Where the charity has been informed by an executor that it is a beneficiary in a will and a future receipt is deemed probable, it will be disclosed as a contingent asset. The impact of the change in the prior period is that the accrued income debtor as at 31 March 2024 is £120,000 lower and restricted funds brought forward at 31 March 2023 were £120,000 lower than previously reported, of which £100,000 has been received and recognised in the current year and a further £27,581 has been received post year end and will be recognised in the year ended 31 March 2026. Restatements to the prior period have been made in these areas. ## **3 Critical accounting estimates and judgements** In the application of the and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both periods. The key assumptions and other sources of estimation uncertainty that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are : ## **Determination of recoverability of trade debtors** A specific provision is made against certain debts where in the opinion of the trustees the debt is not fully recoverable. ## **Dilapidations provision** The requirement of any dilapidations provision within the financial statements. - 83 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ |**4**
**Income from donations and**
**Un**
Donations and gifts
Legacies
Grants
**5**
**Income from charitable acti**
**Contract income**
Services provided
**Fees received**
Services provided
**6**
**Income from investments**
Income from listed investmen
Interest receivable|**legacies**
**restricted**

**funds**
**2025**
**£**
84,223
93,847
51,434
229,504
**vities**
ts|**Restricted**
**funds**
**2025**
**£**
660
100,000
525,263
625,923|**Total**
**Un**
**2025**
**£**
84,883
193,847
576,697
855,427|**restricted**
**Restricted**
**funds**
**funds**
**2024**
**2024**
**£**
**£**
72,422
-
40,182
-
53,049
660,993
165,653
660,993
**Unrestricted**
**Un**
**funds**
**2025**
**£**
2,559,086
1,207,857
3,766,943
**Unrestricted**
**Un**
**funds**
**2025**
**£**
6,846
48,262
55,108|**restricted**
**Restricted**
**funds**
**funds**
**2024**
**2024**
**£**
**£**
72,422
-
40,182
-
53,049
660,993
165,653
660,993
**Unrestricted**
**Un**
**funds**
**2025**
**£**
2,559,086
1,207,857
3,766,943
**Unrestricted**
**Un**
**funds**
**2025**
**£**
6,846
48,262
55,108|**Total**
**2024**
**£**
72,422
40,182
714,042| |---|---|---|---|---|---|---| |||||||826,646| |||||**Un**
||**restricted**
**funds**
**2024**
**£**
2,616,845
1,085,866| |||||||3,702,711| ||||||**Un**|**restricted**
**funds**
**2024**
**£**
14,737
22,864| |||||||37,601| Income from listed investments includes unrealised gains of £Nil (2024: gains of £8,494). - 84 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **7 Other income** **----- Start of picture text -----**
|||| |---|---|---| |Unrestricted|Unrestricted| |funds|funds| |2025|2024| |£|£| |Other income|4,562|10,712| **----- End of picture text -----**
Other income includes £Nil (2024: £9,593) reimbursement of leased car payments used for hospital transportation and £3,592 (2024: £Nil) insurance income. ## **8 Expenditure on raising funds** **----- Start of picture text -----**
|||| |---|---|---| |Unrestricted|Unrestricted| |funds|funds| |2025|2024| |£|£| |Fundraising and publicity| |Other fundraising costs|9,753|7,533| |Staff costs|72,179|101,354| |81,932|108,887| |Trading costs| |Premises, administration and other costs|698,236|673,259| |Support costs|103,202|103,382| |801,438|776,641| |Total costs|883,370|885,528| **----- End of picture text -----**
- 85 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **9 Expenditure on charitable activities** |**Direct costs**
Salaries, NI and pensions
Other employment costs
Premises costs
Travel
Communication
Legal and professional fees
Day services consumables
Repairs and renewals
Printing, postage and publicity
Maintenance contracts and subscriptions
Volunteer expenses
Leasing costs
Room hire
Marketing costs
Activities
Sundries and cleaning
Other costs (including depreciation)
**Share of support and governance costs**
Support (see note 10)
Governance
**Analysis by fund**
Unrestricted funds
Endowment funds - Property
Restricted funds|**2025**
**£**
3,864,488
14,083
95,744
112,940
47,585
6,898
48,407
25,894
13,961
4,333
1,611
450
13,921
90
3,271
14,826
39,919
4,308,421
91,664
15,566
4,415,651
3,885,923
(1,072)
530,800
4,415,651|**2024**
**£**
3,550,123
22,953
111,914
130,466
66,346
7,167
47,990
56,583
18,737
21,062
468
1,393
13,534
6,332
4,271
7,983
25,414| |---|---|---| |||4,092,736
116,682
16,499| |||4,225,917| |||3,562,098
2,628
661,191| |||4,225,917| - 86 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ **----- Start of picture text -----**
|||| |---|---|---| |10|Support costs allocated to activities| |2025|2024| |£|£| |Other employment costs|19,446|24,728| |Travel|4,372|6,073| |Communication|99,489|103,034| |Legal and professional fees|25,232|28,959| |Repairs and renewals|820|1,866| |Printing charges|9,864|7,414| |Maintenance|7,165|-| |Leasing costs|20|-| |Room hire|(269)|1,007| |Marketing costs|7,229|24,381| |Sundries and cleaning|288|58| |Depreciation|5,048|5,381| |Bank charges|9,096|9,134| |Bad debt|1,723|3,053| |Shared premises|3,357|3,827| |Other costs|1,986|1,149| |Governance costs|15,566|16,499| |210,432|236,563| |Analysed between:| |Fundraising|103,202|103,382| |Charitable activities|107,230|133,181| |210,432|236,563| |Basis of apportionment| |The above costs are allocated on time spent on each income stream.| **----- End of picture text -----**
**----- Start of picture text -----**
||||| |---|---|---|---| |11|Net movement in funds|2025|2024| |£|£| |The net movement in funds is stated after charging/(crediting):| |Fees payable to the charity's auditor:| |- for the audit of the charity's financial statements|9,600|9,200| |- for other financial services|2,675|2,550| |Depreciation of owned tangible fixed assets|18,981|25,318| |Loss on disposal of tangible fixed assets|10,875|-| |Operating lease charges|159,409|150,826| **----- End of picture text -----**
- 87 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **12 Discontinued operations** Trading activities in relation to the shops have been discontinued with effective date of 31 March 2025. After this date, any profit or loss arising from the future operation of the shops shall be shared 60:40 between Age UK and Age UK Lancashire respectively, see note 31. Income for the year in respect of discontinued operations is £725,086 (2024: £693,192) and expenditure for the year is £698,236 (2024: £673,259) resulting in a surplus of £26,850 (2024: £19,933). Not included in the above are £103,202 (2024: 103,382) of support costs which were also allocated to the shop operations in the year, these resources will now be distributed to other areas of operation. ## **13 Trustees** None of the trustees (or any persons connected with them) received any remuneration or benefits from the charity during the year. ## **14 Employees** The average monthly number of employees during the year was: **----- Start of picture text -----**
|||| |---|---|---| |2025|2024| |Number|Number| |Full time employees|60|57| |Part time employees|181|185| |Total|241|242| |Employment costs|2025|2024| |£|£| |Wages and salaries|3,945,351|3,750,781| |Social security costs|287,990|249,738| |Other pension costs|137,304|73,718| |4,370,645|4,074,237| **----- End of picture text -----**
Age UK Lancashire introduced a salary sacrifice scheme for pension contributions on 1 April 2024. Full time equivalent number of employees in the year was 149 (2024: 149). The number of employees whose annual remuneration was more than £60,000 is as follows: **----- Start of picture text -----**
|||| |---|---|---| |2025|2024| |Number|Number| |£60,001 - £70,000|1|2| |£70,001 - £80,000|2|1| |£80,001 - £90,000|1|-| **----- End of picture text -----**
- 88 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ |**14**
**Employees**
**Remuneration of key management personnel**
The remuneration of key management personnel was as follows:
Aggregate compensation
The above excludes employer pension contributions of £43,949 (2024: £14,401).
Key management personnel comprise the Chief Executive, Director of Finance,
Director of Partnerships and Growth and Director of People and Culture.
**15**
**Retirement benefit schemes**
**Defined contribution schemes**
Charge to profit or loss in respect of defined contribution schemes|**2025**
**2024**
**£**
**£**
357,960
327,955
Director of Operations,
**2025**
**2024**
**£**
**£**
137,304
73,718| |---|---| Key management personnel comprise the Chief Executive, Director of Finance, Director of Operations, Director of Partnerships and Growth and Director of People and Culture. The charity operates defined contribution pension schemes for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund. ## **16 Gains and losses on investments** |**Unr**
Gains/(losses) arising on:
Revaluation of investments
Sale of investments|**estricted**
**Unr**
**funds**
**2025**
**£**
(457)
804
347|**estricted**
**funds**
**2024**
**£**
-
-| |---|---|---| |||-| The equivalent amounts for the previous year were included within income from listed investments, see note 6. ## **17 Taxation** The charity is exempt from taxation on its activities because all its income is applied for charitable purposes. - 89 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **18 Tangible fixed assets** |**Tangible fixed assets**|||| |---|---|---|---| |**Land,**
**buildings and**
**improvements**
**Fix**
**£**
**Cost or valuation**
At 1 April 2024
315,000
Additions
-
Disposals
-
At 31 March 2025
315,000
**Depreciation and impairment**
At 1 April 2024
13,722
Depreciation charged in the year
(1,072)
Eliminated in respect of disposals
-
At 31 March 2025
12,650
**Carrying amount**
At 31 March 2025
302,350
At 31 March 2024
301,278|**tures and**
**fittings**
**Office**
**equipment**
**£**
**£**
38,477
69,393
2,851
-
(35,172)
-
6,156
69,393
18,248
52,839
8,867
9,653
(24,297)
-
2,818
62,492
3,338
6,901
20,229
16,554|**Motor**
**vehicles**
**£**
9,500
-
-
9,500
3,959
1,533
-
5,492
4,008
5,542|**Total**
**£**
432,370
2,851
(35,172)| ||||400,049| ||||88,768
18,981
(24,297)| ||||83,452| ||||316,597| ||||343,603| The Charity's property was last valued at £315,000 on 23 June 2021 by Gregory Brent Forbes MRICS, Partner of Petty and a Chartered Surveyor with over 25 years experience. Gregory Forbes is a RICS registered valuer (registration number 0068222). The Trustees deem this valuation to be representative of the value at the current year end. At 31 March 2025, had the revalued assets been carried at historic cost less accumulated depreciation and accumulated impairment losses, their carrying amount would have been approximately £166,000 (2024: £168,000). Included within land and buildings is land with cost of £150,000 which is not depreciated. - 90 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **19 Fixed asset investments** |**inve**
**Cost or valuation**
At 1 April 2024
Additions
Valuation changes
Disposals
At 31 March 2025
**Carrying amount**
At 31 March 2025
At 31 March 2024
Other investments comprise:
**N**
Investments in subsidiaries

Investments in joint ventures

Investments at fair value comprise:
UK fixed interest
Overseas fixed interest
UK equities
Overseas equities
UK property
Overseas property
Alternative assets|**Listed**
**stments**
**inve**
**£**
262,479
65,096
347
(66,870)
261,052
261,052
262,479
**otes**
**20**
**21**|**Other**
**stments**
**£**
106
-
-
-
106
106
106
**2025**
**£**
100
6
106
**2025**
**£**
107,348
-
30,448
77,712
-
5,741
39,803
261,052|**Total**
**£**
262,585
65,096
347
(66,870)| |---|---|---|---| ||||261,158| ||||261,158| ||||262,585| ||||**2024**
**£**
100
6| ||||106| ||||**2024**
**£**
89,093
13,192
28,472
76,109
5,532
5,900
44,181| ||||262,479| - 91 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **20 Subsidiaries** These financial statements are separate charity financial statements for Age UK Lancashire. Consolidated financial statements are not prepared as the Charity's only subsidiary is dormant and is not material to the financial statements. Details of the charity's subsidiaries at 31 March 2025 are as follows: **Name of undertaking Registered Nature of business Class of % Held office shares held Direct Indirect** Age UK Lancashire Trading England and Arranging insurance Ordinary 100.00 Ltd Wales The aggregate capital and reserves and the result for the year of subsidiaries excluded from consolidation was as follows: **Name of undertaking Profit/(Loss) Capital and Reserves £ £** Age UK Lancashire Trading Ltd - 100 Investments in subsidiaries are stated at cost. ## **21 Joint ventures** Details of the charity's joint ventures at 31 March 2025 are as follows: **----- Start of picture text -----**
Name of undertaking Registered Nature of business Class of % Held
office shares held Direct Indirect
Age UK Greater Lancashire England and Non trading Ordinary 50.00
C.I.C. Wales
**----- End of picture text -----**
Investments in joint ventures are stated at cost. At 31 March 2025, Age UK Greater Lancashire C.I.C. had total capital and reserves of £12, representing the share capital. Age UK Greater Lancashire C.I.C. withdrew from the Age of Opportunity project on 30 September 2021 and has been dormant since this date. - 92 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ |**22**
**Debtors**
**2025**
**as**
**Amounts falling due within one year:**
**£**
Trade debtors
311,220
Amounts owed by subsidiary undertakings
-
Other debtors
3,644
Prepayments and accrued income
188,442
503,306
**23**
**Stocks**
**2025**
**£**
Finished goods and goods for resale
-
**24**
**Creditors: amounts falling due within one year**
**2025**
**Notes**
**£**
Other taxation and social security
62,130
Deferred income
**25**
124,644
Trade creditors
94,138
Other creditors
16,700
Accruals
209,990
507,602
**25**
**Deferred income**
**2025**
**£**
Arising from payments received on account for
contracts or performance related grants
124,644
This comprises funds received in advance for activities to take place in the following accoun
Movements in the year are as follows:
**2025**
**£**
Deferred income is included within:
Current liabilities
124,644
Movements in the year:|**2025**
**as**
**£**
311,220
-
3,644
188,442
503,306
**2025**
**£**
-
**2025**
**£**
62,130
124,644
94,138
16,700
209,990
507,602
**2025**
**£**
124,644|**2024**
**restated**
**£**
276,143
1,645
285
216,897| |---|---|---| |||494,970| |||**2024**
**£**
8,810| |||**2024**
**£**
63,843
222,567
84,453
15,746
202,007| |||588,616| |||**2024**
**£**
222,567| |||t period.
**2024**
**£**
222,567| |||| This comprises funds received in advance for activities to take place in the following account period. Movements in the year are as follows: - 93 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ |**25**
**Deferred income**
Deferred income at 1 April 2024
Released from previous periods
Resources deferred in the year|222,567
346,081
(207,797)
(346,081)
109,874
222,567| |---|---| |Deferred income at 31 March 2025|124,644
222,567| ## **26 Restricted funds** The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used. |**A**
**as**
M Bones Legacy
Wyre Borough Council
Institue of Research & Performance
Screwfix Foundation
West Lancashire Borough Council
Fylde Borough Council
Eric Wright Foundation
The Headley Trust
CAST
LCC
Armed Forces Covenant Trust
Health Education England
L&SC ICS (through the NHS Tech Fund)
Age UK
Asda (Lancaster)
Rehman Malik Foundation
Percy Bilton Charity
Christ Church Aughton
Mr Leach & Family
The Peter Lathom charity
Regenerage
Community Mental Health Transformation Fund
Parkinsons Project|**t 1 April**
**2024**
**Incoming**
**resources**
**Resources**
**expended**
**At 3**
**restated**
**£**
**£**
**£**
-
100,000
-
-
1,645
(1,645)
-
2,000
(2,000)
5,000
-
(4,477)
-
882
(882)
-
29,750
(29,750)
-
40,000
(40,000)
-
27,500
(27,500)
-
2,000
(2,000)
-
27,909
(27,909)
-
35,662
(35,662)
-
5,985
(5,985)
-
173,890
(173,890)
-
69,903
(69,903)
400
-
(400)
-
480
(480)
-
3,110
(3,110)
-
500
(500)
-
160
(160)
-
1,289
(1,289)
-
6,779
(6,779)
-
55,597
(55,597)
-
40,882
(40,882)
5,400
625,923
(530,800)|**1 March**
**2025**
**£**
100,000
-
-
523
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-| |---|---|---| |||100,523| Description of restrictions for material funds: - 94 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **26 Restricted funds** |**Previous year:**
**A**
**as**
Rossendale Borough Council
Wyre Borough Council
The Skelton Charity
Postcode Lottery Fund
Councillor Owen's CAF Fund
B&Q Foundation
Tesco
Screwfix Foundation
West Lancashire Borough Council
Fylde Borough Council
Eric Wright Foundation
The Headley Trust
Independent Age
CAST
The National Lottery Community Fund
Councillor Azhar Ali's Fund
LCC
Armed Forces Covenant Trust
Infection Control Funds
Health Education England
L&SC ICS (through the NHS Tech Fund)
Awards4All
Chorley Borough Council
Age UK
Asda (Lancaster)|**t 1 April**
**2023**
**Incoming**
**resources**
**Resources**
**expended**
**At 3**
**restated**
**as**
**£**
**£**
**£**
-
490
(490)
-
515
(515)
-
1,212
(1,212)
-
2,484
(2,484)
-
250
(250)
-
3,800
(3,800)
598
-
(598)
5,000
-
-
-
1,784
(1,784)
-
15,750
(15,750)
-
50,375
(50,375)
-
30,000
(30,000)
-
30,000
(30,000)
-
1,445
(1,445)
-
43,112
(43,112)
-
200
(200)
-
60,000
(60,000)
-
56,342
(56,342)
-
5,998
(5,998)
-
3,410
(3,410)
-
197,389
(197,389)
-
6,799
(6,799)
-
5,000
(5,000)
-
144,238
(144,238)
-
400
-
5,598
660,993
(661,191)|**1 March**
**2024**
**restated**
**£**
-
-
-
-
-
-
-
5,000
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
400| |---|---|---| |||5,400| - 95 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **27 Endowment funds - Property** These are endowment funds which are material to the charity's activities. |Donated property
**Previous year:**
Donated property|**At 1 April**
**2024**

**£**
273,522
**At 1 April**
**2023**

**£**
276,150|**Resources**
**expended**
**£**
1,072
**Resources**
**expended**
**£**
(2,628)|**Transfers**
**At 31 March**
**2025**
**£**
**£**
27,756
302,350
**Transfers**
**At 31 March**
**2024**
**£**
**£**
-
273,522| |---|---|---|---| ## **28 Unrestricted funds** The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes. |Investment
reserve
Funds set aside
for Good Day
Call services
General funds
**Previous year:**
Investment
reserve
Funds set aside
for Good Day
Call services
General funds|**At 1 April**
**2024**

**£**
250,000
15,000
961,722
1,226,722
**At 1 April**
**2023**

**£**
250,000
-
814,479
1,064,479|**Incoming**
**resources**
**Resources**
**expended**
**£**
**£**
-
-
-
(15,000)
4,781,203
(4,765,168)
4,781,203
(4,780,168)
**Incoming**
**resources**
**Resources**
**expended**
**£**
**£**
-
-
-
-
4,609,869
(4,447,626)
4,609,869
(4,447,626)|**Transfers**
**Gains and**
**losses**
**At**
**£**
**£**
-
-
-
-
(27,756)
347
(27,756)
347
**Transfers**
**Gains and**
**losses**
**At**
**£**
**£**
-
-
15,000
-
(15,000)
-
-
-|**31 March**
**2025**
**£**
250,000
-
950,348| |---|---|---|---|---| |||||1,200,348| |||||**31 March**
**2024**
**£**
250,000
15,000
961,722| |||||1,226,722| - 96 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **29 Analysis of net assets between funds** |**Un**
**At 31 March 2025:**
Tangible assets
Investments
Current assets/(liabilities)
**Un**
**At 31 March 2024:**
Tangible assets
Investments
Current assets/(liabilities)|**restricted**
**E**
**funds**
**2025**
**£**
14,247
261,158
924,943
1,200,348
**restricted**
**E**
**funds**
**2024**
**£**
70,081
262,585
894,056
1,226,722|**ndowment**

**funds**
**Property**
**2025**
**£**
302,350
-
-
302,350
**ndowment**

**funds**
**Property**
**2024**
**£**
273,522
-
-
273,522|**Restricted**
**funds**
**2025**
**£**
-
-
100,523
100,523
**Restricted**
**funds**
**2024**
**£**
-
-
5,400
5,400|**Total**
**2025**
**£**
316,597
261,158
1,025,466| |---|---|---|---|---| |||||1,603,221| |||||**Total**
**2024**
**£**
343,603
262,585
899,456| |||||1,505,644| ## **30 Contingent assets** The charity is awaiting a number of legacies where it has been named as a beneficiary in a will. At the year end, an estimated £192,380 of future receipts are deemed probable. ## **31 Events after the reporting date** On 1 April 2025, the charity entered into a Business Transfer Agreement with Age UK to transfer its retail business to them with effective date 31 March 2025. On the same date, the charity entered into a Collaboration Agreement with Age UK for each shop transferred under the Business Transfer Agreement. The Collaboration Agreement states that any profit or loss arising from the future operation of the shops shall be shared 60:40 between Age UK and Age UK Lancashire respectively. - 97 - ## **AGE UK LANCASHIRE** ## **NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)** _**FOR THE YEAR ENDED 31 MARCH 2025**_ ## **32 Operating lease commitments** ## **Lessee** At the reporting end date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows: |Within one year
Between two and five years
In over five years|**2025**
**£**
26,228
6,257
-
32,485|**2024**
**£**
144,551
187,780
2,000| |---|---|---| |||334,331| Not included in the commitments above, are future minimum lease payments of £184,322 relating to retail shops with leases still in the charity's name but that are now the responsibility of Age UK. These costs will be recharged to Age UK under the Business Transfer Agreement. ## **33 Related party transactions** There were no disclosable related party transactions during the year (2024: none). |**34**
**Cash absorbed by operations**
Surplus for the year
**Adjustments for:**
Investment income recognised in statement of financial activities
Loss on disposal of tangible fixed assets
Gain on disposal of investments
Fair value gains and losses on investments
Depreciation and impairment of tangible fixed assets
**Movements in working capital:**
Decrease/(increase) in stocks
(Increase) in debtors
Increase in creditors
(Decrease) in deferred income
**Cash absorbed by operations**|**2025**
**2024**
**£**
**£**
97,577
159,417
(55,108)
(37,601)
10,875
-
(804)
-
457
-
18,981
25,318
8,810
(5,402)
(8,336)
(44,185)
16,909
11,339
(97,923)
(123,514)
(8,562)
(14,628)|**2025**
**2024**
**£**
**£**
97,577
159,417
(55,108)
(37,601)
10,875
-
(804)
-
457
-
18,981
25,318
8,810
(5,402)
(8,336)
(44,185)
16,909
11,339
(97,923)
(123,514)
(8,562)
(14,628)| |---|---|---| |||(14,628)| - **35 Analysis of changes in net funds** The charity had no borrowings during the year. - 98 - F)OCLJ519n Envelope ID. D425E6B7-261845EF-94F9-048B2B7841EC tf•4 Oocu*gn Envelope ID.. D425E6B7-26l84SEF-94F￿8B287841Ec Lancashire ageuK