Charity reglstration number 1141020 Company reglstration number 07513268 (England and Wales) CITIZENS ADVICE SOLIHULL BOROUGH ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024
CITIZENS ADVICE SOLIHULL BOROUGH LEGAL AND ADMNISTRATIVE INFORMATION Trusts•s Ann Hunter arcus Brain Richard Maksymowcz Daniel Bliss- Chair Carole Hodson (Resigned 1s1 February 20241 Scott Berrie (Resigned 2yd August 20231 Hamell Dhillon IResigned 2W August 20231 Socretary Kerry Tumer Charlty number 1141020 Company number 07513268 FCA reglstratlon numb•r: 617566 Bankérs: Lloyds 88nk PLC PO Box 1000 Solihvll BX1 1LT Independent oxamln•r Erdingsw¢)rth 8usiness & Tax Advisors Ltd Unil 3 Cuckoo Wharf 427 Lichfield Road Birmingham 86 7SS
CITIZENS ADVICE SOLIHULL BOROUGH CONTENTS Page Trustees report Independenl examiner's report 12 Slalemènt of financial aclivities 13 Balance sheet 14 Notes lo the financial slalem8nts 15-24
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 The Trustees present their annual report together with Ihe company's financial statements for the year 1 April 2023 to 31 March 2024. The annual report serves the purposes of both a trustee report and a directors, report under company law. The Trustees confimi that the Annual report and financial statements of the chariiable company comply with the current ststutory requirements, the requirements ofthe charitable companls governing document and the provisions of the Statement of Recommended Practice ISORPI applicable lo charities PparIng their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS1021 (effective 1 January 20191. Since the company qualifies as small under section 382 ofthe CompaniesAct 2006. the Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors. Report) Regulations 2013 has been omitted. STRUCTURE. GOVERNANCE AND MANAGEMENT Structurèi governanc•. and manag•m•nt •. ConstitIon Citizens Advice Solihull Borough incorporated as a company limiled by guarantee on 1 February 2011 and comrnen¢ed operalions on 1 April 2011. Citizons Advlce Solihull 8oTough is a Trgislered charity and a company limited by guar8nl8e. Each memberfs maximum liability is limiled io £1. On 31 March 2023, the ¢panY had seven members. Its MemorarKlum and Articles ofAssoclallon govern Citizens Advice Solihull Borough. Tho maximum number of Trustegs shall be frfieen, and the mlnlmum shall be three, being either., - electsd al Ihe annual general meellng Ilhere is no mora Ihan ten such elected Trust88s in lotall and who shall hold offsce Irom the conclusion ol that meeting or - eopted by the Trustee Board provided that on appoinlmenl, the totsl number of Copted Trustees does not 8XGged ong third of the lolal number of Trust8es. The Iruslees who have served during the year can be seen atr•Jve. None of the truslees has any beneficial inleresl in the company.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS. REPORn FOR THE YEAR ENDED 31 MARCH 2024 b. Recruitment and appolntmènt ol truste8s Individuals over the age of 18 who are interested in furthering the work ol the charity and are not paid or volunteer workers (CUrrenY or in the past) can alY lo be a Trustee l Director (Trustee) of the company. The process starts wrth the relp¢ of Iheir expression of interest. Our Ghalr contacts the candidate lo give detslls about the role and explain the next steps. A panel ma¢Je up ol fv40 Trustees and the Company Secretsry oversees an interview process. If the panel feels the candidate should be ¥ecommended lo the Board, references are sought. When references are TlVed. the pan81 makès a proposal lo Ihe Board. The Board votes lo accept the new Trustee" il musl b8 unanimous. Trusteès recruited following this process are automatleally given company membership. The Board sh811818cl from Trts number a Chair and Treasurer and may gle¢t ono of its number lo Vi¢8 Chair. Nèw Iruslèes are briefed on their legal obligations under charity aThJ company law. the content of the Memorandum and Articles ol Asswalion. the committee and decision-making processes, thè business plan, and the charty's recenl financial pgrformance. They also meet key employees and other Iruslees. Trustees are encouraged lo attend appropriate external training events, which will facilitale their underslanding of Ihèlr role. c. Oryanlsatlonal structura and de¢lslon4naklng pollclgs Cltlzens Advlce Solihull 8oTough is a member of Citizens Advice, the operating name of tho Nallonal Association of Citizens Advicg Bureaux. Citizens Advice provides a frarnework for standards of advice and casework management and monilors progress against these standards. The Board of D1ClorS independently determines operating pOIleS lo fulfil its charitable obSeclives and compty wth the notional membership requirements. CAS8 is governed by its Trustge Board which is sponsl le for setting the strategic direction of the organisalion and the policy ol the charity. The Trustees carry the ultimate responsibility for the conduct of CASB and for ensuring Ihal Ihe charity satisfies its legal and contractual obligations. Trustees meet monthly and delegate the ¢Jay-tW operation of the organisation to the Chief Execulive Officer ICEOI. The Trustee Board is independent from management. A register ol members, interests is maintained at the registered office. The Senior Management Team meets to review progress against targets and the Charity's financial position and discuss issues referred to them by the trustee board.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 Reports and recommerwjations are then taken to the full board for approval. and Iheir implementslion is organise(I by the CEO and the staff team. There are regular stsff and volunteer meetings. The CEO and senior management team megtings ensure progre55 agalnst targots. Pay and Remuneratlon of Key Managemenl Personnel The tnJslees consider that the board of trustees and the senior management team ISMTI comprise the key management personnel of the chanty- The charity's senior management team are all paid in accordance wilh a published s¢ale of grades used in the voluntary sector. Any increases lo these published grades are approved by the Irustge board. The chief executivè's Salary is revWed and approved by Ihe trustee board separately but in line with the policy sel out above. Koy rlsks and Uncertalntles The Iruslees having had consi¢Jeralion to and mindful of the risk factors for thè charlly Identify the following.. Securing lunding Tomains a serious challenge lo mainlain Ixjt lo expand our sorvice. W8 understand that the next lew years are critical lor us In terms of our sustainability and our long-lerm survival, the Trusloes are takin9 Ihis risk very seriously and are resp)nding ac¢ordirwJly The funding climate is not getting any easier. nor do we expeel il lo improve any time soon - coupled wllh this demand for our seNice is incr•8sir¥J moaning that we risk being unable to continue m8elin9 our cliènts, needs and experienc& reputat¢onal risk as a resuli. In ord&r thal we can continue to deliver it is essential that we maintain our volunteer base. We. along with other Local Citizens Advlcè. are finding it harder lo attract Suitab volunteers. Trust¢es plans and strategies ts managing these risky. Afvndraising strategy has been devoloped for the next fisc31 year th81 broadens our approach to income gèneratson, we afe working towards bLtilding our unreslftcte(l income lo allow us lo create a c4Jshion should we lace further reductions in our funding levels. A fundraising strategy has been dovek)ped for the next fiscal year that broadens our approach lo incomè generation. We are working towards building our unrestricted income to allow us to create Some headroom should we face further reduclions In our funding levels.
CITIZENS ADVICE SOLIHULL BOROUGH TrUSTEES REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 STRUCTURE. GOVERNANCE AND MANAGEMENT (continued) Pay and R&muneration of Key Management P8rsonnel The Iruslees consider that the board of trustees and the senior management tearn (SMTI comprise the key management personnel of the charity. The charrty's SenIc management le8m are all paid in accordance wilh a published scale of grades used in the voluntary sector. Any increases lo these published grades are approved by the truslee board. The ehief exeeulive's salary is reviewed and approved by the trustee board separat8ty in line with the policy sel out above. Key rlsks and Uncertalntlgs The trustees having had consideration to and rn1ndf of Ihe risk factors for the charity idenlify the following.. Securing fundlng remains a sgrious challenge to maintain bul to expand our seTvlce. We understsnd that the next few years are critical for US in terms of our sustainability and our long- term survfval, the Trustees are taking thls rlsk very sedousty and are responding accordlngly The funding climate is not getting any easier. rKJr do we expe¢1 il lo improve any lime soon coupled wlth Ihis demand for our s&rMce Is increasing meaning that we risk being unable lo continue meeting our dienls. needs and experience reputational risk as a result. In order that we can continue to deliver il is essential Ihal we maintain our volunteer base. We. alon9 wllh other Local Citizens Advice. are finding it harder lo attracl suitable volunleefs. Trustees plans and strategies lor managing these risk& A fundraisin9 slralegy has been developed for the nexi fiscal year thal broadens our approach to income generation, we are workin9 towards building our unrestricted income to allow us to ¢r•alo a cushion should we face further reducts'ons in our funding levels. A fvndralsing slfalegy has been developed for the nexl fiscal year thal broadens our approach to income generation. We are working towards building our unreslricled income lo allow u5 to create soffle headroom shwltj we face further raduGlions In our fvrxling levels. A partnership approach has been developed with 3 Univetsrties. We are working with students who wish lo volunteer with us. The Trustees have W0ed wtih the university lo consider an approach to tralnlng and how best the charity ¢an engage with students. Thls arrangement Is proving successful.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS, REPORT) FOR THE YEAR ENDED 31 MARCH 2024 Factors that are likely lo affect the financial perforniance or position in 2023124 and further years.. Volatile and uncertain economic conditions. particulady towards th8 end of the year resulting from the pandemic and national lockdowns. A posslble increased compeb'tion in an ever<hanging vduntary sector marketplace - we know that the voluntary sector is becoming a much mor8 Competitive sector, particularly as funding becomes ever harder to access. as a result we are seeing organisalions diversifying their service offer and movin9 further towards our 'core market.. The p)lilical environment rèmains uncertain even with the nèw govemmonl.. the impact of key nalional dovelopments is still very much an 'unknown quantity, but has the polenlial lo impact on OUT position. A possiblg incrgasgd competslion in an ever<hanging voluntary sector marketplace - we know Ihal the voluntary sector is becoming a much more competitive sector. particularfy as funding becomes evar hardér lo accoss. as a result we are seeing organisalions diversifyin9 their servi¢8 offer and moving fvrther towards our 'core market,. Objects The ¢h8r6ty'8 purposes, 8$ set oul in the objects contsined in the Company's Memorandum of Association, arg "lo promole any charitable purpose for Ihe public benefit by the advancement of education. the protection and preservation of heamh and the relief of povety, sickness and distress in particular bul wilhout limitation for the benefil of the community in Solihull and surroundin9 areas." The charily's objects are defined as above. Our aims are focused on: To provide the advicg people need for the problems they face. and To improvo the policies and practicos that affect people's INOS. Our seNice provides free. independent. eonfidenlial. and impartial advice lo everyone on their rights and responsibilities. We value diversrty. promote equality and chaInge discrimination.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING OIRECTORS, REPORT) FOR THE YEAR ENDED 31 MARCH 2024 The Vision Statement for the CAS8 2023 -2026 Strategic Plan is.. Supporting and gmwing Stronger citizens and communltles The Mission Stalement of Citizens Advice Solihull Borough is to.. inform and empower citizens who access ourServes. prOv1ng high quality advice and guidance. We will continue lo influence policy at a local. regional. and national level and pursue social and e¢onomi justice. We will work and support ourpartners in the slatutory, private and community sector lo deliver suslainèble and successful outcomes. Ensurfng our work d•llvèrs our alm We review our aims. objectives. and activilies each year. The annual review seeks lo examino our achievement$ and outcome. Together with the su¢ce$s of individual key projects and Ihe benefils that have been born from them. In carrying out the review we are ensuring that that trjr aims. objecltves and activities ar8 in lino with our ststéd purpose. Our main objectives lor the year have been developing our service so that it really meets Ihe needs of the clients we are trying lo support. Key a¢livilies have included.. Making sure our service delivery is cost effective and yel person centd. Continually reviewing. and improving wh6re neeessary. the quality of the advicg we deliver lo all our clients. Diversifying our approach lo funding lo minimise the risks a$so¢iated with holdlng reduced funding 8lream$ Continued partnership working wilh other organisations to help develop initiatives to improve access lo quality advSce. Informalion end support servtces. HOW OUR ACTivines DELIVER PUBLIC BENEFIT Our main activities and who we try to help a described below. AJI Ouf charitable activities focus on providing the advice people need for the problems they face and are undertaken specrfically lo provlde public benefit. The board of trustees have had due regard lo the Charity Commission guidance on public benefil and have complied wilh the duty in section 4 of the Charities Acl 2011.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT IINCLUDING DIRECTORS, REPORTI FOR THE YEAR ENDED 31 MARCH 2024 ACHIEVEMENTS AND PERFORMANCE Advi¢e and Information S•r¥ices Throughout the year we have nnUed lo offer speaalisl Advice and Infomiation sorvic8s in the following ways= Advice Lintr-we have provided a telephone service five days a week IhAonday lo Friday), giving people specialist advice and infomation through our learn of trained AdviseTS. supported by a team of resolule paid slaff. Advice Clinics- We run advice clinics Oays per week. Peoplg Can ¢omo to our office and bo seen face lo face by our trained Advisers. • Information and Self Help Ihrough our websrte. Active Chats programme. A project funded lo help people who are over the age of 60 years or shielding due to covid-19 or suffering the effects of covid-19, b8come more active again. 11 was recognised people in this tsrgel group have become lèss active due lo reslriclions and through gentle low4evel sealed exercise we can buld Iheir confidence getting them morg mobile. Access lo Work. Funded through The European S¢xlal Fund. We engage with residents and promote the benefits of the project lo them. OrTrce signed up, they can access training, interview practice, job search an(t IAG services. Money AdviGel Debt Advlce Service. Funded through The Money and Pension Service. Thi8 project helps people with basic budgeling, Ihrou9h lo Court Represenlalion. We help constrncl financial slalements. negotiale third partK?s, and apply lo trusts. • Advice on Prescriplion. Funded through the Birmingham and Solihull Inlegraled Care Board. Providing patients with information. advice, and guidance 8110 of the GP practices in North Solihull. This project supports people wilh complex advice needs who would not normally access our services. Social Prescribing Service for Solhull Heallhcare Partnership ISHPI and Rural Solihull PCN. W8 deliver this service through 11 GP practices in soulh Solihull. This project links and supports patients lo or9anisalions Ihal can help them be less socially isolated. live independently. reduce visits lo the GP. and show increased confidence. We were funded for providing social prescribing service lo GPS H•althcare. however Ihgy took Ihe service inhouse. Energy Advice and Carbon Monoxide Aovice. Funded through National Citizens Advice. We give people in the borough ac$$ to Specialised switching, savings, and understsnding tariffs, efficiency measures, and life savings lips. Help lo Claim is a nalional project run ILKally by Birmingham CAB. We refer clienls lo the service who need lo claim universal credil right through lo the first payment. We provide a face-to-face service for people who need help with their claims. Macmillan. This is a nation81 project run locally by Bimiingham CAB. The project gives advlce and information lo anyone affecled by cancer in Solihull.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS, REPOR FOR THE YEAR ENDED 31 MARCH 2024 Contribution of Voluntsers and Pald Staff The charity's succes5 could not have been achied without Ihe hard work and dedication of volunteers and staff. The Iruslee board and senior management team recognise Ihe Iremendoijs contribution made by the charity's volunteers in advising the publtc and administering the service. without which the service could not operate. The table below shows the breakdown of the Team Year Paid Vdunteers 2023124 16 55 2022123 14 45 2021122 13 29 The volunteers coniribute. on average, 571 bours per week. This may bg gxpress8d as an annu81ised value of £340,568. However, their value is inadequalely expressed in monetsry terms. Indeed, volunteers bring many skills lo the service and very often the experience gained helps indivlduals relurri to full employment. Cihzens Advice Solihull Borough is working hard lo review our approach lo attracllng and keeping volunteers. We intend lo consistently monitor our apwoach to trainirvJ and provide an accessible and welcoming place lo volunteer. Who used and b•neflted from our 8•rvlces? During the reporting year, 3239 clients12022123: 3269: 2021122.. 5,9871 bonefited from Citizens Advice Solihull Borough's services, generating 12336 contacls12022123.' 8911; 2021122.. 17,9861- The 59rvice generated a total of £2,044.99712022123'.587,674., 2021122.. £840,720) in addilional income for its cli&nts. Client$ ¢onlinue to psert1 with multiple problems and on average dients are pr8senting with 5 Issues each. On average clienls are presenling 3 limes each before their issues are resolved.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 Key Statistscs 121 EYYrfJlV We support peop18 on 14892 issues that they may face: howgver, our most common enquiry area is Wolfare benefits and 18x credits. which make up a total of 30% of thè issues we have supported. Part 1 IMu••% Om¢• or4uP Pall 1 SUe¥ % )*)
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 FINANCIAL REVIEW Factors Affecting the A¢hiev•ment of Objectlvos Maintsining sufficient funding lo continue deliveriTh3 Ihe service remains a continual challenge. We are making sure that we invest in fundraising and continue to diversify our approach lo ensure we are deliverlng the most cosl-effeclwe servlce we can. This is not about simpty cuttlng costs.. il is about delivering a service that genuinely meets dienls. needs to make us as cost effective as possible. The complexity of thè issue5 that clients are facing. and the additional challenges that clients are experiencing places addition81 demands on the service. The support neOrkS that were previously in pl8¢e for people are changing. and we are asked to offer support that falls outside the ¢onfine$ of direct advice. Wher8 people are vulnerable. it is essential that we offer support in a porson•cenlred way and whilst necessary this can b& resource intensive. FINANCIAL REVIEW The availability of fundin9 in the ¢harily sector remains difficult during a perd of austerity. The charity is IocLTrsed on providing added value to ils funders from a base of sound monetary management and ensuring Ihal cAJr services remain rfrlevanl lo the stralegic objectives of slak8holdors al the local and natlonal levels. The charity is working hard to deliver a cosl*ffective service that genuinety meets the needs of our cli•nls. However, meeting th¢ in¢yo0$ing demano wsth SFgnificantly dUCed funding resource$ remain8 ¢hallenging. In the reporting period, the charity had a.. total income of £339.805 (2022123.. £369,822 2021122.. £381,180) expenditure of £373.686 {2022123.' £315.627- 2021122.. £350,490) Ihe charlty's total funds stsnd al £333,157 12022123.. £367.038,' 2021122: £312.843) unreslricled funds of £148,055 {2022123.' £235.605.. 2021122= £147,607) reslriclod funds of £40.102 {2022123.. £ 17.433: 20221122.. £ 38,3081 designated lunds of £145.OW {202W23'. £114,000., 2021122.. £126,928). Prfnclpal Fundlng Sources The lolal income of £339.805 for the ygar represents a decrease of £30,017 compared lo 2021122. We are especially grateful to the memters of the public who have generslY donated money lo our seNice over the year and spent within Our Charity Shop. After making further appropriate enquiries. the Trustees have a reasonable expeclalion that the company has 8dequ8le resourc8s to continue in operational existence for Ihe ngar future. For this reason, they continue to adopt the going concem basis In preparing the financial slalemenls.
CITIZENS ADVICE SOLIHULL BOROUGH TRUSTEES REPORT (INCLUDING DIRECTORS, REPORT) FOR THE YEAR ENDED 31 MARCH 2024 Investrnent Poll¢y As required in its Memorandum, paragraph 4.17. in furtherance of its objects. and for no other purposos, the Company has the power to invest or dewsil fund5 in any lawful manner Ibul lo invest only after oblaining professional advice and having regard lo the suitability of investments and the need for diversificalion). Reserves Policy Cllizens Advice Solihull Borough is required lo ensure that free monies are available in each fiscal year to meel any foreseeable contingency. The Irusleès consider that il would b8 prud8nt to Sat asid& an amount equivalent lo 3-6 months. operating expen(Jtture. The value of this will be calculated using an average of 3-6 months running cosls based on the currenl annual budget. This is reviewed on quarterly basis. Al the end of 2023124. Ihe actual level of reserves li.e.. unrestricted funds le$$ designated and fixed asselsl lolalled £188.157. Golng Concern After making further appropriate enquirl8s. the Twslees have a reasonable expectation that the ¢ompany has adèqualg resources lo continu8 in operation81 exisleneè for the ne8r luture. For thi$ reason, they continue to adopt the goin9 con¢om basis in preparing th8 financial statements. FUTURE PLANS The Iruslee board for 2024125 continues lo priorilise developing a $u$tainable service that meets the needs of our clients. The charity will build on the work completed in the previous fiscal year lo develop (Jiversified funding streams Ihal will increa$0 our sustsinability and enabl8 us lo build a diverse service Ihal 18 responsive lo client needs. The charity will continue lo work lo ensure Ihal il delivers a e0s1aefftive service, meaning that we arè not only offering value fof money to OLtr existing funders bul Ihat we have a viable offer. whilst nevor compromising on Ihe hwJh-quality service that our clients expeet and de$eNe. During the year 2024125. we %wll improve our inlemal moniloring mechanisms, ensuring that we hove 8 clear understanding of each element of Ihe seThice. The benefits of thal are many-we can ensure that we are achieving as mueh as we can possibly aehieve and delivering an excellent servi¢e to our clients and our funders. and we can also undersland our business offer and market our service accordingly. The annual report was approved by the trustees of the charty on.. by and signed on ils bohalf Daniel 81is5 - Chair of Twslees
CITIZENS ADVICE SOLIHULL BOROUGH INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF CITIZENS ADVICE SOLIHULL BOROUGH We report the Iru5tee5 on our examination of the finala1 statements ol Citizens Advice Solihull Borough Iihe Charity) for the year ended 31 March 2024. R•$pon61bilitieB and basis of r¢port As the Iruslees of the Charity land its directors for the purposes of Company Lawl you are responsible for the preparalion of the financial stslements in accordance with the requirements of the Companies Act 2006 Ilhe 2006 Acti. Having satisfied OLsf5elves thal the financial slalernenls ol thè Charity are not required to bo audited under Part 16 of the act 2006 Act and are eligible for independent examination, we Teport in respect of our examination of the Charity's financial stalemenls caffied out under section 145 of the Charities Act 2011 Ilhe 2011 Acll. In carrying out our examination we have followed all the applicable directions given by the Charlty Commisslon under sectlon 14515Xb> of the 2011 Act. Ind•ptnd•nt examlner's $tat•m•nt Slnce the Charity's gross income exceeded £250.000 your examiner must b& a member of a body listed in section 145 of the 2011 Ad. We confimi that we are Qualified to undertake the examination because we are a member of the Association ofAccounting Tethnicrans IAATI. whi¢h is one of the listed bodies. We have completed our examinalion. We ¢onfifm that no mallefs have come lo our atlenlion In connection with the examination giving us cause to believe Ihal in any material respecl.. accounting records werg not kept in resFeCt ol the Charity as reqtjired by Sli0n 386 of the 2006 Act., or 2. the financial slalemenl$ do not accord with these records-, or 3. the financial slatemenls do not comply with thè accounting requirements of section of the Act other than any requirement that the a)UnIS give a Irue and fair view whi¢h is not a matter considered as part of an independent examinalion.. or 4. Ihe financial statements have not been prepared in accordance with the methods and principles of the Slalemenl ol Recommended Practice for accounting and reporting by charities preparing their accounts in accordance wilh the Financial Reporting Standard applicabl8 in the UK and Republic of Ireland IFRS 102). We hav• no concerns 8nd have come across no othèr matters in connedion with the examination lo which attention should be drawn in this report in order lo enab a proper understanding of the financial statements to be reached. Erdlngsworth Buslness & Tax Advlsors Ltd Unit 3 Cuck¢y) Wharf 427 Lichfield Road Birmingham B6 7SS Dated..
CITIZENS ADVICE SOLIHULL BOROUGH STATEMENT OF FINANCIAL ACTNMES INCLUDING INCOME AND EXPENDITUREACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Totsl lund5 ds ICt23 fvnds 20 2024 2024 2023 Oonaiions andle8acie¥ Incom•from chataLle 5.983 2&567 28567 138,177 195.645 333A22 131.691 209.564 341255 144.160 I9545 339AOS I.258 209.564 369A2Z •nd Charltable actlvk 2fy).710 172976 373.686 226,629 315.627 Gro>sTrin5fers tetween funds N•t In¢omo lor the yurl Net rnov¢menr In lunds 13JlOI 3,810 .550 33 75.070 Y,195 ZOA75 Fund balanc•s at l Awil 2023 349,f 17A33 36Y.03B 274.535 312,843 Fund b4¢¢51t51 M•r¢h 2024 333 157 367 The Stateffnt of finarti•l atthrit$ In£k$•I1 yinslnd b)5ses rrfow%d In the ?. JI inceme onoexpenditure de% tromcontinuiry actibits. The SlatemEnt of financialacthrits alsocory4swtth IF reWreff*nts fora•income ènd eXPeIlr• aCcort undert Companie5 Att 2Crt]6.
CITIZENS ADVICE SOLIHULL BOROUGH BALANCE SHEET ASAT31 MARCH 2024 2024 Notes Ftled a55ets Tangible •$sets Curreni assèts Oebtors Cash ht bank in hand 112.957 229,340 342,297 IL6,635 268,766 385.401 Crtdilors.. amountsfèllln8 due ¥Jlthlft oneyear io 9.140 k8.363 Net ¢urreTrt assets 333.157 36738 Tolal assets kn curnt Ilables 333 157 36738 In<omelunds Restricted fund5 *K),102 17.433 Desi8nated fund5 General unie5tricted furKIs 145,C L14.Cth) Z35.605 293.055 333,157 349.605 367.038 The company is enlill8d to the exemption from the audil wuiremenl contained in section 477 of the Cornpanies Acl 2006, for the year 8nded 31 March 2024. Th6 direclo(s 8cknowlgd9e their responsibilities for compyIng with the requirements of the Act 2006 with respect lo accounting records and the preparation of financial 51alements. The members have not required the company to oblain an audit of its financial statements for the year in question in accordance with seclion 476. These fin8ncFal stat8menls have been prepared in a¢Idance with the provisions applicable lo companies subject lo the small companies regime. The financial lements wore approved by the tnjstees on... aniel Bliss Chairnian Company registration number 07513268
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accountlng poll¢l•s Charity information Citizens Advice Solihull Borough is 8 private c4Jmpany limited by guarantee incorporated in England and Wales. The registered office is 176 Bosworth Drive, Chelmsley Wood. Bimingham. 837 5DZ. Accountin9 conventlon The financial slalemenls have been prepared in accordance with the Charlty's {governing document), the Companies Act 2CK16. FRS 102 "The Financial Rewrting Standard applicable in the UK and Republic of Irgland" IFRS 1021 and the Charities SORP "Accounting and Reporting by charities.. Ststement of Recommended Practice applicable lo charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 1021. The ch8fily is a Public 8en8frt Enlity as defined by FRS 102. Going ¢on¢ern Al the lime of approving the financtal stalemenls. the trustees have a reasonable expectation that the charity has adequate resourcos lo continue in operational existence for the foreseeable fulurg. Thus, the trustees continue to adopt the going concem basis of ac¢ounting in preparing th8 financial stalemènl$. Charltablo fund¥ Unrestricted funds are available for uso at the di$uetyon of the trustees in furtheranco of their Charitab objectives. Re5lricled funds arg subject lo specrfic conditsons by donors as lo how they may be used. The purposes and use8 of the unreslncted lund8 are set oul in the notes lo the finan¢ial slalements. Endowment funds are subject to specffic conditions by donors that the capitsl must be maintained by the Charity. Incom• Incorne is recognised when thg Charity islggally entitled lo it after any pertomiance condition$ have been rnel. the amounts be measured reliably, and il is probable th81 income will be received. Cash donations are recognised on receipt. Olher donations are recognised onee the Charity has been notified of the donation Llnless performance conditions require deferral of Ihe amount. Incorne tax recoverablo in relalion lo donatws received under Gift Aid or deeds of covenant is ognised at the lime of donation. Legacies 8re recognised on receipt orolheTrvise ifthe Charity has been notified ofan impendlng distribuiion. the amount is known, and CeIpt is expected. If the amount is nol known, the legacy is trealed as a conlingenl asset.
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policias (continued} Expenditure Expenditure is recognised once Ihere is a legal or cStrUc11¥e obligation lo transfer OnOMiC benefit lo a third party. il is probable Ihal a transfer ol economic benefits will be required in settlefnenl and the amount of the obligation can be measured reliably. Expenditure is classified by actNity- The costs of each activty are made up of the totsl of direct costs and shared costs. induding support costs involved in undertaking each activity. Direct costs 8ttributsbl8 10 8 sing16 actsvty are allocated drrecty lo that activity. Shared costs which contribute lo more than one activity and support costs which afe not attributable lo a single activily are apportioned belween those actwities on a basis consislenl with the use of resources. Central staff costs are alloealed based on time spent, and depTeciation charges are allocaled on Ihe portion of the assels use. Tanglble fixed ass Tangible fixed assets are initially measured at cost and subséquently measured al cost or VètiOn. not of depr•ciation and any impain)ent los$•s. Depreciation is fecognised lo write off the cost or valualion of assets less their residual values Qvef their useful lives on the following basis., Flxtures and fittings Computers 10% slraighl line 20% straight line Impalrniont of fixed 888•ts Al each reporting end dale, the Charity reviews lh& carrying amount of ils tangible assets to determine whether there is any indiealh)n that those assets have suffered an impairment10s5 Irf any). Cash and cash oqulvalents Cash and cash equivalents inctijde cash in hand. deposits held with banks. olhgr short-lerm liquid investments with original malurilies of three months or18s$ and b8nk overdrafts. Bank overdrafts are shown within borrowirrfJs in ¢urrenl liabilities. Trade debtors Trade ¢Jeblors are amounts due from customers for services peTfom)ed in the ordinary course ol business. Trade debtors are recognised initially at the transadion price. They are subsequently measured al 8mortised cost using the effeelive inleresl method. less provision for impairment. A provision for the impairmenl of trade debtors is eslablished when there is objeclive evidence Ihal the company will not be ab lo collect 811 amounts due according lo the original terms of Ihe receivables. 1.10 Trade creditors Trade creditors ar8 obligations to pay lor swjods or servicas that havg been acquired in the ordinary course of operalion from supplieYs.Amounls payable are classified as current liabilities if paymenl is due within one year or less. If not. they are presented as non-current liabilities. Trade creditors are recognised initially at Iransaclion price and subsequentty measured at amortised cost using the effects've interest melhod.
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Employeè benefits The cost of any unused holiday entitlement is recc4Jnised in the period in which the employees. services are received. Termination benefits are recognised immedialely as an expense when the Charity is demonstrabfy committed to lemiinale Ihe employment of any employee or lo provide lemiination benefils. 1.12 Retirèment banefit8 Payments lo defined contribubon retiremenl benefil schemes are charged as an expense a8 they fall due. Crltical accountlng •Stlmates and judg•m•nts In Ihe application ol the Charity's accounling policies, Ihe Iruslees are requÉred lo make judgments. estimates and assurnplions about the carrying amount of assets and liabslilies that are not re8dily apparent from olheT sources. The estimates and associated assumptions are based on histori¢al experlonco and other factors that ar8 relevant. Actual r8$ults m8y differtrom these eslimales. The eslirnales arKI underlying assumptions ar8 revWed on an ongoing bas6s. Revisions lo accounting eslimales ale recLyJnised in the period in which the estimate is revised where the rèvision affects only that. or in the perrod of thg revi¥ion and futur8 periods where the revision affects both currenl and future periods.
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Donatlons and lègacies Unrestricted Unrestricted funds funds 2024 2023 Donations and gifts Leagacles receivable 6.102 28.567 6,102 28,567 Donations and 8ilts Contracts Donation5 Grants {Contlnued) 276 iii Trading 5,826 6,102 28,456 28,567 Incom? from ¢harltabl• actlvltles Re#rkted Restrfcted 2024 2023 Projects 339,805 341,255 Analysls by fund Unre5tTlCted fund5 Restricted funds 144,IE 195.645 339.805 131,691 209.564 341,255
CITIZENS ADMCE SOLIHVLL BOROUGH NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Charltable adlvltles Advice and Informatlon Projects Seriice 2024 2024 Totsl Advl¢e and Inforniatlon PmJe¢ts 2024 Ser4ice 2023 2023 Total 2023 Staff costs Depreciation and Impairment Office premises an other costs Governance costs Staff and trainSn8 50) 316,044 316.544 500 302,841 303.341 1,8tsJ 423 4,769 2,757 48.943 49,366 4.769 3.OJ7 363 4,139 1,279 4,456 4,819 4,139 1,528 250 249 8,449 365,237 373,686 8,081 307,546 315,627 Analysbs by fund Unrestricted funds Restricted funds 5,692 195,018 2.757 170,219 8.449 365,237 200,710 172,976 373,686 4,139 84,8S9 88,998 3,942 222,687 226,629 8.081 307.546 315,627 Tru8te•8 None of the trustees lor any persons conneclad wth them) received any remuneration or benefits from the charity during the year.
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMETr¥fs ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2024 Employees The average monthly number of empk)yees during the year was 1412023.. 131 Employment costs 2024 2023 Wages and salaries Social security costs Other n$10ft costs 293,943 17,699 4,902 281,886 16.190 5.265 316,543 303,341 The average headcounl eXp¥s$d as fulklime equivalents was 14 (2023.. 131. There were no employees whose annual remuneration was more than £60,000. T•nglblg fixgd •ssets FlxEures and Compute ffttlngs Totsl Cost At l Aprll 2023 25,248 986 26,234 At 31 March 2024 25,248 26,234 Depreclation and Impaimient At l April 2023 Depreciation charged in year 25,248 26,234 At 31 March 2024 25,248 986 26,234 Carylng amount At 31 March 2024 At 31 March 2023
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2024 Debtors 2024 2023 Amounts falllng due wlthkn one year. Trade debtors Prepayments aCcd income 95.727 17.229 112,957 62,523 54,112 116,635 10 Credltors.. amounts falllng duo wtthln ono year 2024 2023 Other taxation and social Security Trade creditors Other creditors Accruals and deffered Income 5,155 90 1,073 17,200 18,363 1,705 2,280 9,140
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 11 Restrlcted funds The Income funds of the charity include restricted funds comprising of the following.. Balanc•at Incomini Resou1 Tnnsfvs OIAprf1107Z Rasources empendtd Balanco at Incomln8 01 Apru 2013 resourtÈS Resouice5 Balance at oxponded 31 Mah 1024 prtorfty 1.4 IT A EAP CEP NW eop £T8¥ Helpto (lM SM8C- SCH tive Chits cOd Debt GP Sglihull CeG We Are Dlwtal Mlllies Watch MAPS 73.710 187.2851 1135751 39.468 15,0 38,010 8,ICp) 12.568 13.113 154.9081 114.7971 114WI 129,0151 203 13,966 8,100 17.5021 19.2431 12B97 s11 385 18,871 873 120.0701 122,3561 47. 134.1661 iia.660) 16.6211 12A97 12,0391 385 18871 873 12.5431 11.621 14370 16,5101 15,871 29.IC*+ I5$ 128,2331 14.3981 ISlJ281 ISW81 228 18051 11.611 49,829 2.591 $4,n8 129A761 I7,4 46.119 209,563 3&249 17,433 195NS 1172.9761 40,102 12 Deslgnated tund$ The in¢ome funds of the charity include the followng designaled fvnds which havo been sel aslde oul of the unrestricted fiJnd$ by the Injslees for specific purposes: Balance at Tr•nslers OIApril 2022 Bolan¢e at Incomlng Balance at 01 Aprfl 2023 rtsource$ 31 Mah 20Z4 IT Eqwprnent hardware Redundan<y provision Piemlses Lease obligations Maintenance per year Staff resourcing 6.t(0 6,1 45,Cb) io,(x 12,lJ)O 45,000 10,000 6.000 72,000 145,000 45,CA)J io.crfJo 50.LMJO 114,(XX) 50,(M)0 22.000 114.oc 31,Cts)
CITIZENS ADVICE SOLIHULL BOROUGH NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 13 ATralysis of net assets between funds Total Unrestricted Restrscted funds lund5 21)23 1023 Total funds 2024 fvnds 2024 2024 2023 Fund balances at 31 March 2024 are represenied by.. Tangible assets Current a55etsllliabilitiesl 293,055 293.055 40.102 333.157 40.102 333,157 349.605 349,605 17,433 17,433 367.038 367 038 14 Restrfcted funds Prlorlty Prolect Citizens Advice Solihull Borough ICASBI is the del¢very partner for Solihull Metropolitsn Borough Council ISMBCI. The proje seeks to assist Ltnernployed people back lo work with SMBC receiving approved funding from the European Swal Fund. SMBC will provide grants lo CASB lo assisl in coveriThJ a proportK)n ofthe staff tSts incjjrred over the project term which 1$ 3 years. SMBC4CH This lunding is lo contlnue the work done with dients and assist with their fuluie éndeavours. Active Chats Thi5 project is a telephone and virtual befrieNJing service lo encourage vulner?ble Ople to InCaSe their physical activity levels and become less socially isolated. Money Advlce Sgrvlc• IMAPS)- Dobt Advlc• Through the Money Advice Service CAS8 are lunded lo gNe a full spectnJrn of money advice lo residents of Solihull. We give basic budgeting advice. financial capability. negotiate wkh third parties, bankruptcy applications and representation at Court. Cltlzens Advlce Energy 8ost Dèal A project lo explaln lo people the benefits ol becoming rnore energy efficient along with providing advice on swapping energy providefs With faCe-lfa appointments. Sollhull-ICB Advice surgeries at 10 GP practices in North Solihull. We deltver one hour appointments lo patients. The apFointmenls are for specialist and can b8 on any topic we cover.
CITIZENS ADVICE SOLIHVLL BOROUGH NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 15 Owrating leas8 mmItments Al the reporting end date, the Charity had oulslanding commitments for future minimum lease payments under non-cancellable operatirg leases which fall due as follows.. 2024 2023 Within 1 year Be¥een and five years 994 1.988 2.981 16 R•lat8d party tranSalOn$ There were no disclosable related party transactions during the year12023.' £nill. 17 Indopendent examlnation The remuneration paid lo the independent examiner was £2,280 {2023.' £2.2001.