2021-03-30-accounts

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Cheetham Hill Advice Centre Annual Report 2020 - 2021

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Registered charity number 1136328
Company number 7253445
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Introduction and Chair’s Report

Welcome to Cheetham Hill Advice Centre’s annual report for 2020-2021

Key achievements

At Cheetham Hill Advice Centre we are pleased to have made it through the year. We delivered our service throughout without even one day of delivery missed. The staff team worked together finding ways to work that are accessible to clients. CHAC looked to the expertise within our communities for guidance on how to redesign our access. Our community told us that they often don’t have email or scanners but that they feel confident with WhatsApp and taking photos of documents. A great success was in using contact and access methods that the community already had rather than designing our own systems and expecting our community to use these. We are grateful for the patience of our clients who helped us work through initial teething troubles and who have gone on to further develop their IT knowledge as a consequence.

The last twelve months have been a year like no other. The year started the day after we began delivering our service remotely. Through the last year CHAC has responded to all the changes arising from the pandemic, the lockdown and the impact on the financial resilience of our community. We used the first two months of the pandemic setting up our systems and making welfare calls to the residents we knew were likely to be significantly impacted due to their personal and family circumstances.

We were fortunate enough to successfully fundraise just under £100,000 for service delivery in North Manchester. We worked directly in partnership with Abraham Moss Warriors, Communities for All, the New Testament Church of God, Saheli, Wai Yin, Trinity and 4CT. This partnership meant that we could work together to boost the capacity and reach of all of our services across North Manchester. The programme that was delivered included a large range of activities that reached an incredibly diverse range of residents. All work was delivered in a Covid safe way that was also properly resourced and informed by the lived experience of members of our community.

We have seen our clients experiencing bereavement, job loss, lost income, the impact of having no recourse to public funds, high rates of Covid infection and worsening health conditions. The people CHAC works with have been massively impacted by Covid in multiple ways. The people who come to CHAC are predominantly from Asian and Black communities, often live in multigenerational housing, experience over-crowding, work in high risk industries with little social distancing and close contact with colleagues and the public as well as having no access to sick pay. Our staff team very quickly got up to speed with constantly altering regulation, changes to entitlements and the redesigned systems of the official agencies they deal with on behalf of people in our community.

more collaborative and impactful periods of true partnership between funders and charities. This came at such a critical time and this is something we will always appreciate.

A huge thank you

I would like to thank CHAC’s staff team for all of their work over the last year. The team have shown great resilience, ingenuity and leadership. I am grateful to every member of the CHAC team – the advisors who designed the systems for remote working, that staff who helped out colleagues who were less confident with technology, the advisors who brought their multi-lingual skills to the team and rearranged their work so that we could provide our service in ten languages and the members of the team who set up remote financial and administration processes. Every member of staff allowed CHAC to encroach into their homes to enable the service to continue. This was a huge ask and I am grateful for all the adaptations everyone made. I would also like to thank my fellow Board members. The Board allowed resources to be allocated flexibly for maximum impact, ensured staff were kept safe and ensured that everyone knew that their efforts were valued and appreciated.

During 2020-21 we continued to work in Partnership with Citizens Advice Manchester and Shelter to deliver the citywide advice service. The contract provides the charity with stability and also means that the three partners are able to work together to bring each of our qualities and expertise to work for the benefit of the people in Manchester. We felt the benefit of these connections and expertise in the last year more than ever.

Looking forward

At the end of the period covered by this report we began to welcome our volunteers back to our building. Volunteers are such a key part of Cheetham Hill Advice Centre and we are glad to be beginning the coming twelve months with our volunteer team back in the heart of CHAC. The next twelve months will bring many challenges – including the impact that the last year has had on all of us in our work and personal lives. It feels heartening to have the full CHAC team back together again as we plan for the year to come.

We would like to pass on our sincere thanks to our main grant funders the National Lottery Community Fund, The Henry Smith Charity and Manchester City Council’s Our Manchester VCE Fund. We have appreciated all the support and flexibility you gave us over the last twelve months. We feel that the year covered by this report has led to some of the

Sarah Sedge, Chair of Cheetham Hill Advice Centre

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Contents
Introduction and Chair’s Report 2
Advice Service 4
Advice Issues 6
Changes and Adaptations 8
The Queens Award for Voluntary Service 10
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Cheetham Hill Advice Centre Annual Report 2020 – 2021

~~Ethnic origin (%)~~

Advice Service

and new benefit claims. We have also helped 113 clients manage debts and successfully helped with debts worth £148,498. .

During the last year Cheetham Hill Advice Centre have helped 1,481 new clients with 3,248 cases. Throughout the year we have helped our clients claim £1.2 million in additional

£1.2 million in additional income

Key statistics

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Female 57%
Male 43%
Disabled people 34%
Clients aged 25–50 57%
0% 10% 20% 30% 40% 50% 60%
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I don’t understand how benefits work. The CHAC advisor explained things to me on the phone and did applications for me on the internet. She made the service work even though there is the pandemic. It’s been very good that I haven’t needed to leave the house as that is safer for me.

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Asian Black Chinese White Mixed Other Unknown
42% 18% 5% 12% 2% 15% 6%
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Who we helped

CHAC has always helped residents who have less stability and fewer resources than others. Many of these people came to us for help in the last year. This included people working in the gig economy, people on zero hour contracts and those in work that requires close contact with the public. This includes many jobs severely impacted by lockdown and Covid infections such as taxi drivers, care workers, restaurant work, deliveries and warehouse work, meat processing and retail. Many of the people who came to us had no guaranteed work and no access to sick pay.

In the last year CHAC also saw a new cohort of people. These are people from our community who are not familiar with the benefits system and have never needed to come to us for help before.

Many people found the system confusing and disorientating and appreciated the extra time we were able to take to explain their entitlement and show them how to keep official agencies updated with essential information.

Cheetham Hill Advice Centre Annual Report 2020 – 2021

Advice Issues

Welfare benefits

Over 946 people were successfully helped with their benefits to make a new claim or help with an existing claim. Many people have seen the pandemic exasperate their health conditions, and we have helped 226 clients complete either Disability Living Allowance, Personal Independence Payment or Attendance Allowance benefit forms.

Many people needed to claim Universal Credit for the first time. 17% of all welfare benefit cases were helping people with Universal Credit, this included making new applications, ensuring people could navigate the systems and dealing with issues arising from claims.

Throughout the year we have helped our clients claim £1.2 million in additional and new benefit claims. This money enabled people to buy food, pay for increased utility costs caused by remote schooling and to keep any debt to an affordable level.

Essential items

Over the past year we have successfully helped 60 individual people apply for charity grants. Covid meant that many people needed more help than usual to buy essentials such as school uniforms, tablets and mobile phones for their children’s education. This included applying for help with school uniforms, clothing, fridges, tablets and sim cards. This helped smooth the financial burden for families pressured by Covid. In total we have successfully applied for £4,942 in grant money and have helped 26 families with new school uniforms.

At CHAC I have met new people, I can use my language skills, learn to solve problems for others and get to be part of a friendly environment.

Immigration

The rules around EU Citizens after Brexit had all been set out and we helped over 100 clients with settlement in the UK or applying for a British Passport to ensure they were not caught out by the changes. We also advised people who had no recourse to public funds as a condition of either their immigration or asylum status. This meant people were able to keep a roof over their heads and feed their families during the first lockdown when many jobs disappeared.

Housing

The new rules introduced for Covid meant homes were being used in every aspect of life by full families, they were also used as schools and offices. Over the year we helped 113 people with housing issues. Over a quarter of the people we helped were facing issues of disrepair and harassment from their landlords and we had 20 clients who were facing homelessness that we helped to ensure they had a roof over their head and a safe environment.

Self-employed Furlough Internet Redundancy[Isolation] UtilitiesWages Sick pay Shielding Income Food Universal Credit Brexit Lockdown Deliveries Health Care

The advisor has looked at my financial affairs, on my behalf and with my permission. She has accessed benefits for us and talked to utilities suppliers and my employer. She has applied for funding to replace our fridge and oven which have broken and given us a tablet for our children to help with their school work. I like to think of myself as a capable person but I couldn’t have done that at the moment. My stress has really reduced due to the caring, professional support they have given. And my confidence in coping in the future has increased.

Advice type (%)

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0% 10% 20% 30% 40% 50% 60%
Welfare Benefits 59%
Debt 7%
Housing 7%
Immigration 6%
Employment 4%
Charity
4%
Application
Consumer 4%
Education 2%
Health &
1%
Social Care
Travel 1%
Skills 1%
Other 5%
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Cheetham Hill Advice Centre Annual Report 2020 – 2021

Changes and Adaptations

The last twelve months have been a year of innovation, adaptation and co-design. The year started with the UK under lockdown restrictions and with the service needing to be provided remotely. The staff team at CHAC designed a rota and the systems needed to keep the service open and essential help available to those who needed it.

The biggest problem that CHAC faced was how to ensure the service was accessible to the residents who needed help at this critical time. CHAC’s biggest challenge was how to provide a service to residents who have English as an additional language, who often have no computer, no telephone credit, no email, no printer, no scanner and often little access to trusted official information.

The CHAC team pulled together a list of residents who might benefit from a friendly call and began proactively contacting people in the community. CHAC is in a very privileged position in being such a trusted part of the community. People share with us when they have just had a baby, when they have had a bereavement, any diagnosis of long term health conditions and Disability they have and if they are carers. This meant our team were able to speak to people who we knew were likely to be impacted by Covid, lockdown and shielding.

CHAC’s team spoke to community members to understand how to keep access to the service accessible. Many residents told us that they don’t have computers but that they do have mobile phones with text and WhatsApp. Many residents use WhatsApp in particular to keep in touch with family back home cheaply.

The resulting co-design led to a number of key improvements which meant that everyone could make contact when needed. These included having a text number available, having a dedicated email address for residents, redesigning the rota so that advice was available in ten languages as well as via translation, accepting photos of document shared by WhatsApp, posting out all documents with stamped addressed envelopes for return, a staff presence in the building so documents posted through the door could be scanned onto the system quickly, offering to make all calls so that residents were not paying for the calls and offering appointments over the phone, via Skype and over WhatsApp.

For the first time in my life I found myself out of a job, I was made redundant due to the effects of Covid. I was unsure where to turn, after researching I contacted Cheetham Hill Advice Centre, who helped me with an application for New Style Job Seekers Allowance, Universal Credit and help with my Council Tax. I immediately felt less anxious and I was able to meet my financial commitments thanks to the help I received.

CHAC also fundraised money from the National Lottery Community Fund for partnership work in North Manchester. This work funded nine organisations and led to increased referrals and coordinated support. This funding also led to 62 electronic devices being given to North Manchester residents for free. Devices distributed included smart phones, laptops and tablets as well as pre-paid SIM cards and dongles. This made it easier for isolated and digitally excluded people to connect with services as well as friends and family.

We are also appreciative of the openness with which people have allowed us to guide them through different governmental online applications and processes. Much of this learning will have a longer term impact, as residents will be able to manage digital processes like the Universal Credit on-line journal system independently in the future.

The last year has definitely taught us that Cheetham Hill Advice Centre is not a building. It is the staff team, our volunteers, the community, our partners, our funders and all the individuals and families who work with us. The co-design work we have completed over the last year will mean that we can all achieve so much more together in the future - and the positive impact of the last twelve months will be felt for years to come.

North Manchester residents helped us so much in setting up our remote working access and we are grateful for the knowledge and expertise they have shared. We are very grateful for the patience they showed us as we worked around the bumps in all of the new ways of working.

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Involve residents in designing
5
new communication
channels and solutions
Advice in ten Text
4 6
languages updates
Health information Provide phones
3 7
shared on Twitter and SIM cards
Accept documents Help set up email
2 8
via Whatsapp accounts
Teach residents Residents very
1 9
how to use patient with us
the Universal
Credit System
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Cheetham Hill Advice Centre Annual Report 2020 – 2021

The Queens Award for Voluntary Service

In June 2020 Cheetham Hill Advice Centre was awarded The Queen’s Award for Voluntary Service. This award for voluntary service is the highest award given to volunteer groups across the UK and was conferred to Cheetham Hill Advice Centre for its work providing advice, help and support to people in Cheetham, Crumpsall and across Manchester.

The award was granted in recognition of CHAC’s outstanding voluntary work in the community and in recognition of the huge impact that volunteers have had through their work at Cheetham Hill Advice Centre. Volunteers have been central to the work at CHAC and have been a key part of the running of the charity throughout its 43 year existence - including in formally registering as a charity in 1978.

At the point of the assessment for the award there were more than three times as many volunteers as staff at Cheetham Hill Advice Centre. CHAC’s oldest volunteer is 63 and he is a volunteer advisor who speaks English and Yoruba. The volunteer who speaks most languages is a 26 year old woman who speaks English, Urdu, Kashmiri, Punjabi and Spanish. Former volunteers have gone on to become paid staff and even long serving trustees. The longest serving frontline volunteers have been volunteering for 8 years and the longest serving Trustee has been on the Board for 28 years.

The advisor has been very patient and I’ve learnt how to do applications. Now I can fill in a form myself, then get the advisor to check it for me. I feel like the advisor cares for me and that I have support with everything. That gives me confidence and I feel warm inside.

The award was made in recognition of all the hard work and dedication that volunteers, trustees and community supporters have provided. It is this commitment and dedication that has enabled the charity to survive through difficult times and has allowed the charity to serve the people of the community for the last 42 years.

CHAC would like to thank all the people who have donated their time for free. We have appreciated the knowledge, energy, commitment, lived experience, skills and expertise you have all brought. CHAC would also like to thank the Office of the Greater Manchester Lieutenancy for the assessment process and the Department of Digital, Culture, Media and Sport for this recognition.

I have always been in work and provided for my family. My wife also works and we have been fortunate never to fall upon hard times until now. Last year we experienced a very traumatic event and became unable to work. I was in a fragmented, broken place and unable to do the usual day to day things. The usual emotional support services I might have used have not been available due to Covid. We got into real financial difficulties. I contacted CHAC a couple of months ago. From the time of first contact all the way through, the empathy, the support, the understanding, the help from the advisor and other staff has been absolutely amazing.

CHAC is a living institute to me and my second home. I learn everyday a new valuable skill and knowledge that I can pass on and deliver to my community. I am being cared for, pampered and valued at CHAC.

My wife caught Covid just before giving birth and she ended up in hospital for several months. My world had been turned upside down, I was in turmoil. I contacted CHAC and they not only provided me with reassurance and kind words they helped me claim Child Benefit and disability benefits for my wife, they helped me contact prepare for my wife being discharged from hospital to ensure we had round the clock care and adaptations made. Without CHAC’s help and support I do not know how I would have coped.

Cheetham Hill Advice Centre Annual Report 2020 – 2021

A copy of our full accounts is available from the Centre upon request

Independent Account Examiners

Community Accountancy Service The Grange Pilgrim Drive Manchester M11 3QR

Finance and Administration Officers in the financial year

Karin Stamp and Nadia Erdenesuren

IT Support

Bytesize

Banker

Co-operative Bank 1 Balloon Street Manchester

Partners

Abraham Moss Warriors, Citizens Advice Manchester, Communities for All, Ethnic Health Forum, Greater Manchester Immigration Aid Unit, New Testament Church of God, Manchester Mind, Manchester Refugee Support Network, Saheli, Shelter, Trinity/8th Day Arts, Wai Yin, Women Asylum Seekers Together and 4CT

Funding

Our main Funding comes from The National Lottery Community Fund, Manchester City Council and The Henry Smith Charity

Cheetham Hill Advice Centre

1 Morrowfield Avenue Cheetham Hill Manchester M8 9AR T 0161 740 8999 F 0161 740 9231 E office@cheethamadvice.org.uk

OISC registration number: N201100029 Registered Charity Number 1136328 | Company number 7253445

CHEETHAM HILL ADVICE CENTRE COMPANY REGISTRATION NO: 7253445 {Englandl CHARITY REGISTRATION NO: 1136328 FINANCIAL STATEMENTS FOR THE YEAR ENDED 30TH MARCH 2021 Community Accountancy Service Ltd. The Grange, Pilgrim Dnve, 8eswck, Manchester, M11 3TQ.

CHEETHAM HILL ADVICE CENTRE FINANCIAL STATEMENTS FOR THE YEAR ENDED 30TH MARCH 2020 INDEX PAGE PAGE NO. CONTENTS Directors. Report Independent Examinerfs Report Statement of Financial Activ"thes Balance Sheet 10 Statement of Cash Flows Notes to the Accounts

CHEETHAM HILL ADVICE CENTRE Report of the Trustees for the Year Ended 30th March 2021 The trustees present their annual directors. report and financial statements of the charity for the year ended 30th March 2021 which are also prepared to meet the requirements for a directors. report and account5 for Companies Act purposes. The financial statements comply with the Charities Act 2011, the Cornpanies Act 2006, the Memorandum and Articles of Association. and the Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective I January 20151- Reference and èdmini5trative Infomiation Charity Name: Cheetham Hill Advice Centre Charity Number-. 1136328 Company No: 7253445 Directors and trustees The directors of the charitable company Ithe charity) are its trustees for the purpose of charity law. The trustees and officers seryin8 during the year and to the date of filin8 were a5 follows: Sarah Sedge Andrew Alexander Gridley Khouloud Az20uni Mary Atkinson Revd. Sarah Fletcher Tracy Langton Amer Salam Val Bayliss-Brideaux Mohammed Ali Jane Eberhart Guy Johnson Herbert McKenzie (appointed 16" November 20201 (appointed 16 November 2020) (appointed 16, November 20201 (appointed 16, November 20201 Key management personnel: Trurtees and Dirertors Sarah Sedge Chair of Trustees Guy Johnson Treasurer (appointed 16" November 20201 Senior managers Sinéad O'connor Registered Office 1-3 Morrowfield Avenue, Manchester. M8 9AR

CHEETHAM HILL ADVICE CENTRE Independent Examlners Community Accountancy Service Limited The Grange, Pilgrim Drive Beswick, Manchester, Mll 3TQ Bankers Cooperative Bank plc. 70-72 Cross Street, Manchester, M2 4JG CAF Bank, 25 Kings Hill Avenue. West Mailing, Kent. ME19 4JQ Objectives and activities The purposes of the charity are to promote any charitable purpose for the benefit of residents of the City of Manthester, but primarily for the benefit of the community in Cheetham and Crump5all and in particular the advancement of education, the furtherance of health, the relief of poverty. dist$$ and sickne5S. The trustees confirm that they have referred to the Charity Commission's guidance on public benefit when reviewing the Charivs aims and objectives. in planning future activities, and setting the policies for the year. The charity furthers its charitable purposes for the public benefit through the provision of quality assured social welfare advice, information and support, to enable residents to lift themselve5 Out of poverty, and to improve their quality of life and general health and wellbeing. It increases the capabilities of individuals through running a volunteer development programme. recruiting and training a diverse group of local people to ensure 5eryices are culturally and linguistically appropriate and accessible, and it increases the capabilities of other organisations by running outreach services, by offering training to their volunteers. and by providing them with a consultancy advice service. Structure, governance and management Cheetham Hill Advice Centre is a company limited by guarantee governed by its Memorandum and Articles of Association dated 13, May 2010. It is registered as a charity Wlth the Charity Commission Idated 14" June 20101. Appointment of trustees As set out in the Articles of Association trustees are elected annually by the members of the charitable company attending the Annual General meeting. with the off1cers being elected from the Board. The number of trustees shall not be less than three but {unless otherwise determined bv ordinary rewlutionl shall not be subject to any maximum. Trustee Induction and training New trustees are giving a formal iiiduction from the Man38èr that includes an overview of the charity's activities and fundhng as well as copies of all the relevant written policies, and provided with acces5 to external trainin8 to further develop their knowledge of trustee roles and responsibilities.

CHEETHAM HILL ADVICE CENTRE Organisation The board of trustees administers the charity. The board normally meets monthly, with a break in August. A Manager is appointed by the trustees to manage the day-to-doy operations of the charity. Related partles and co-operation with other organisations None of our trustee5 receive remuneration Of Other benefit from their work with the charity. Any connection between a trustee or senior manager with any service providers must be disclosed to the full board of trustees in the same way as any other contractual relationship with a related party. In the current year such related party transactions are reported in Note 10. A review of our achievements and perfomiance From April 2020 to March 2021 we resolved 3248 cases for 1481 individuals and families throL¢ghout the year. We managed debt worth £148,498 and raised an additional £1.2 million in income for people {£1,217,818 in totall. As of 30" March 2021 we had 1577 case5 open for 893 people. The seNice began workin8 remotely from 30 March 2020. The charity has operated throughout the pandemic with not one day of service delivery missed. A large amount of work was carried out in the first quarter of the financial year. DiEital access points were developed and people were helped to begin using multiple ways to communhcate with the charity and official agencies. The charity spent the first quarter of the financial year responding to the challenges posed to the community by the start of the Covid-19 pandemic. the resulting lockdown and economic impact. The charity also worked with local partners to combat misinformation in the community and to share accurate information about safety and health. This continued throughout the year as information about the vaccine programme and the testing regime became available. The charity was able to combine its existing relationships of trust to speak directly with people as well as using online methods to reach others with access to digital information.

CHEETHAM HILL ADVICE CENTRE Financial review Trustees conducted their annual and business financial reviews in April 2020. These were a150 revisited in July 2020 to ensure a robust management in light of the changed operating environment caused by the Covid pandemic. A full review of the charl5 three-year business plan began in February 2021. Core funding comes from Manchester City Council via a sub-contract with Citizens Advice Manchester. This partnership work involves Cheetham Hill Advice Centre working alongside Citizens Advice Manchester and Shelter to deliver Manchesterfs citywide advice contract. This contract is from Manchester City Council and is mana8ed by the Directorate for Commissioning. The current contract provides income for Cheetham Hill Advice Centre until 2022 with the possibility of a further extension until 2024. In the past year. we worked with local partners in North Manchester to provide a place-based response to the Covid pandemic and the impact of lockdown and economic reduction. We fundraised £99,431 of Government funding from the Coronavirus Community Support Fund, distributed by The National Lottery Community Fund. This funding wa5 shared amongst eight partners and ourselves. The income raised was used to increase capacity and improve safety across the partnership as well a5 fundin8 some resources directly for the community. This work was independently evaluated highlighting the impact of thi5 essential work on local residents, in the community and within the partner organisations. Other key furbders over the past year have been The National Lottery Community Fund Reaching Communities programme, the Henry Smrth Charity. A Manchester City Council'our Manthester Voluntary and Community Sector granv, the Peter Kershaw Trust and the John Grant Oavie5 Trust. We worked with Women Asylum Seekers Together IWASTI to deliver work funded by The Spotlight Fund. We received short-term funding to deliver specific responses to Covid via Greater Manchester Mental Health NHS Foundation Trust's Manchester Wellbeing Fund and the We Love Mcr Charity. Investment powers and policy The trustees. having regard to the Iiqubdity requirement5 of operating the charity. hève kept available funds in an interest bearing deposit account.

CHEETHAM HILL ADVICE CENTRE ReseNes policy and going concern The balance held in unrestricted reserves at 30th March 2021 was £101,899 of which £100,967 are free reserves, after allowing for funds tied up in tangible fixed assets. The trustees wrote an 18 month budget to ensure the charity is financialty robust during the next two years and would be able to respond to significant changes while still keeping a minimum of three month's unrestricted reseNes. Having regard to the budget the trustee5 consider that the charity is a going concern. The charivs reliance on grant funding is managed through a flexible approach to staffinL with employees redeployed across to other projects wherever possible if one funding stream ends and new funding is brought on stream. Rlsk management The trustees conducted a review of the charity's Risk Management Policy in May 2020. This identified the major risks to which the charity is exposed and systems established to mitigate those risks. The risk management plan was aly) reviewed in May 2020. The charity reviewed their business plan and have written a three year plan for 2021-2024. Plans for future periods The charity has developed a fundraising strategy and is working to bolster services for the intrea5ed need that they know is growing in the community- They have also begun working with businesse5 to develop ways for companies to SUPPOrt the charity via the provision of pro bono seTvices. The charity has identified the funds to improve resilience in communication5 and IT access along with building improvements in the advice centre. This has led to a list of improvements that will be delivered on a priority basis over the next financial year. The charity has developed further partnerships in order to ensure resident5 in other part5 of Manchester can access face-to-face advice services. This has included working with organisations and groups who are well placed io provloe service complementary to the work of Che?tham Hill Advice Centre within the local area and across Manchester

cHEHAm HILL ADVICE CENTRE Trustees responsibilities in relation to the financial Statements The charity trustees Iwho are also the directors of Cheetham Hill Advice Centre for the purposes of company lawl are responsible for preparing a trustees. annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Prarticel. Company law requires the charity trustee5 to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resource5, including the income and expenditure, of the charitable company for that period. In preparing the financial statements. the trustees are required to: Select suitable actounting principles and then apply them consistently: Observe the methods and principles in the applicable Charities SORP- Make judgments and estimates that are reasonable and prudent,. State whether applicable accounting standards have been followed. subject to any material departure5 that must be disclosed and explained in the financial statements- Prepare the financial statement5 on a going concern basis unless it is appropriate to presume that the charity will continue in busine5S. The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and taking reasonable steps for the prevention and detection of fraud and other irregularities. By order of the board of trustees Sarah Sedge - Chair Date: 27, October 2021

INDEPENDENT EXAMINER'S REPORT TO THE TRLTSTEES OF CHEETHAM HILL ADVICE CENTRE I report on the accounts of the company for the year ended 30th March 2021, Th,hich are set out on pages 8 10 17. Respective responsibilities of trustees and examiner The trustees (who are also th¢ direclors of the companj. for the pury)oses of company law) are responsible for the preparation of the accounts. The trustecs consider that an audil is not required for this )'ear under section 144{2) of the Charilies Act 2011 (the 2011 Act) and that an ind¢pendent examination is needed. The charil! is required b). companv law io prepare accrued accounts and I am qualified to undertake the examinaiion by being a qualified member of The Institute of Chartered Accountants in England and Il'ales. Having satisfied m)'s¢lf that thc charity is nol subjcct lo audit under company law and is eligkble for independent ¢xamination. il is m), responsibiliti, to: examine ihe accounis under section 145 of the 2011 Act . to follow the procedures laid down in the general Dir¢ctions given by the Charity Commission under section 145(b) of the 2011 Act; and to state whether parlicular rnaiiers hai'e come lo m)r altenlion. Ba4is of independent examiner's report MN. examination was carried out in accordance wilh Ih¢ general Direclions given by the Charity Commission. An examination includes a Tei'iew of th¢ accounling records kept bv the charity and a comparison of the 2¢counts presenled with those records. It also includes consideration of any unusual items or dtsclosures in the accounts: and seeking explanations fron] vou as trustees concerning any such matters. The procedures und¢rtaken do not proN'ide all the eN'idence that Nvould be required in an audit and conscquentl). no opinion is giN'en as lo 'hether the accounts prcsent a 'lru¢ and fair view, and the report is limiied to those matters set out ID the slatement below. Independent examiner's stalement In conneclion wilh m J examinalion, no matter has come to my attcntion: (l) which gives me reasonable cause lo beliei'e ihat in any material rcspect the requirements to keep accounting records in accordance 1th section J86 of ihe Companic5 Act 2006; and to PTepare accounts h]ch accord with the accountingi records, compl), w."ith the accounling requirem¢nts of seclion 396 of the Compani¢s Aci 2006. ith the methods and principles of thc Statem¢nl of Recommended Prnctice: Accounting and Reporting by Charities have not been met-. or (2) to which, in m). opinion, attenlion should k dra in order to cnable a proper understanding of the accounts to be r¢ached. EL Anderson MA FCA CT Community Accountancy Service Lt(L The Grange. Pilgrim Drive, Beswick, Manchester, M I l JTQ Date= 27 October 2021

CHEEThAII HILL ADVICE CEi¥fRE BALANCE SHEET AS AT 30 MARCH 2021 Reglstration Number.. 7253445 2021 2020 NOTES FIXED ASSETS Tangible Fixed Assets 11 2.704 1.940 CURRENT ASSETS Debtors & Prepayments Cash al Bank & In Hand 12 24.738 190.C69 214,807 8.316 169,601 177.917 LIABILITIES: Amounts falling due within one year 14 179.1071 179.1071 72,191 (72.191 Client Account." Client Ledger Cash at Bank {28SI 285 12851 285 NET CURRENT ASSETS 135.7rNJ 105.726 TOTAL NET ASSErs 138.404 107,666 THE FUNDS OF TPIE CHARITY Unrestricted Reserves Restricted Resetves TOTAL CHARITY FUNDS 17 17 101.899 36.505 138.404 93,206 14.458 107.686 For the year in question the company was entitled to the exemption aLbdrt under section 477 of the Companies Act 201 relatin9 to small companies_ -The members have not required The company lo obtain an audit of ((s accounts for the year in question in accordance with sedion 476. - The directors acknowledge theiT responsibil((ies for ccmplying with the requirements of the Act with respect to accountsng records and the preparation of aecounls. These accounts have been prepared in accordance with the provisions applicable to companies subject lo the small companies. regime. Approved on behalf of the Board l Trustee Guy Johnson ) Trustee S8cah Sedgè Ddie. 271h Octobfsr 2021 The noles on pages 11 to 17 fomi part of these actsxjnts

CHEETHAM HILL ADVICE CENTrE STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDING 30TH MARCH 2021 (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) Year Ended 30 03.21 Total Funds Year Ended 300320 Total Funds Notes Unie51rirted Restricted Funds Funds INCOME FROM.. DonatLon$ and Legaries Investment Income Other Trad5ng Activrties Charitable Athvities other Income TOTAL 1.177 1,177 1.225 27 2,434 218,305 ie671 64,85ts 82 65.450 16671 384.369 82 299.519 364,969 299.519 221.991 EXPENDITURE ON: Raising Funds Charitable Activ.e$ 11.2511 11,2511 154.1781 1278.8021 1332.9801 11.3561 1223,7451 TOTAL 155,4291 {278,8021 1334,2311 1225.1011 NET INCOMING IOUTGOINGI RESOURCES FOR THE YEAR BEFORE TRANSFERS 10.021 20.717 30,738 13.1101 TRANSFER BETIVEEN FUNDS 16 11.3301 NET INCOMING IOUTGOINGI RESOURCES FOR THE YEAR AFTER TRANSFeRS 8.691 22.047 30,738 13.1101 RECONCILIATION OF FUNDS Total Funds Brought Forward 93.208 14,458 107.666 110,776 TOTAL FUNDS CARRIED FORWARD 16 101.899 36.505 138,4Dd 107.666 The statement of finanoal athibes indudes all gain$ and10sses in the year. Ml incorning resources and resources expended denve from continuin9 activities. Thu notÈ* on paoes 11 to 17 form part ol these accounts.

CHEETHAM HILL ADVICE CENTRE 10 STATEMENT OF CASH FLOWS FOR THE YEAR ENDING 30th MARCH 2021 RECONCILIATION OF NET MOVEMENT IN FUNDS TO NET CASH FLOW FROM OPERATING ACTIVITIES 2021 2020 Net movement in funds Add back depreciation Deduct Investrnenl income Oecreasèllincreasel in debtors Incre8selldecreasel In cieditors 30,738 1,886 181 116.4221 6,916 13,1101 3.336 1271 17,317 45.011 Net cash used In operatin¥ acknvities 23.110 62,527 Cash flows from Investment activlues: Interest Purchase of fixed assets 27 11.8541 12.6501 Net cash provldèd by Investing activitles 12,8421 {1.8271 Increaselldecreasel in cash and cash equivalents dtjring Ihe year 20.468 60,700 Cash and cash equivalents brought foNtsrd 169.601 108.901 C#$h and cash equivalents carrled foThvard 190,069 169.601

CHEEfHAM HILL ADVICE CENTRE NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 J. ACCOUNTING POLICIES lal ba515 of preparation and assessmenl of g(AnR Concern The accounts (financial 5tatementsl have been prepared under the histori¢21 cost convenb.on wrth items recognised at Cost or transaction value unless Olhemse stated in the relevant notes to these accounts The finanaal statements have been prepared in accordan with the Statement ol Recommended Pracbce.. Accounbro and Reporb"ng by Chantses preparing their accounts in accordance wrth the Finanoal Reporting Siandard applicable in the UK and Republic of Iièland IFRS 1021 January 2019 and the Finanaal Reporting Standard applI(2b in the Unrted Kingdom and Republic of118land IFRS 1021 and Ihe Charibe5 Act 2011. The Charity constitutes a PLJblic benefit enbty as defined by FRS 102. The trustees consider that there are no material uncertainb.es about the th8nWs ab.lity to contsnue as a going concern. Ibl Funds $tructure Restncted lunds are funds which are to be used in accordance wth speafic reslrictions imposed by the donor or trust deed. There wefe 12 restncted ftjnds L1urin9 the year Unrestricted Income funds comprise those funds which the tnJ5tees a free to use lor any purpose in furtherance of the charTtable objects. Unrestncted funds Incjude deSnated ftjnds wheTe the trustees, at their discretion have created a fund for a speofic purpose. Further details ol each fund a disdtssed in note 16. lel Income reeognltlon All income is recognised once the charty has entitiemènt to Ihe incorne. rt Is probable that the income wll be received and the amount of Income r1vable can be measured ièliably. Donations ale recognised when the charity ha5 been nob"fieO in ting ol th the amount and sewemenl date. In the event thal a donabon is subject to condthons th* requiie a level of perfomiance before the charity Is entitted to Ihè funds. the income Is deferred and not Tecognised until either those condiiions are lulSy met. or the fulfilment ol those condrtions is wholly within the contrd of the charity and rt Is probable thal those condthons will be fulfilkd In the reportng peri<yJ. Interest on fun<Js held on deposrt is In¢luded when receivable and the amount can be measured reliably by the chanty. Ihis is nomalty upon nob"Iication of the Interest paid or paYae by the b8nk. Operating income represents grants. ¢ontracts. secondment fees and sundry income receNable. Idl Exp¢ndlture Recognition Liabilities 8re reco9nised as expenditure as soon a5 thwe is a legal (K construLtyve obligabon commitbng the charity tts that expenditure. it Is probable that setuement wll be required and the amount of the obligation (an be measured reliably. All expenditure Is accounted lor on an acuua15 basis. Al expenses induding support costs and governance costs are allocated or apportioned to the applicable expenditure headings. For more Infomatron on 15 attribubon refer to note If) below. le} Irrecoverable VAT Irrecoverable VAT is charged against the expendrture heading forNthich r( was incurre(l. In Allocatlon of sUPPOrt and govemante costs Support costs have been 8IIoc8ted between govemance costs and other SUPPOrt costs Goveman( Costs comprise all costs involving the public 8ccountats.lrty of the charity and its COTnpliance with re9ulation and good pracbce These costs Include cosis related to independent examination and legal lees together wth an apportionment of overhearj and support costs. Govemance costs and support costs relabng to chantable actiVltie5 have been appoOned based on stsff time and facilities used In each actsvty The allcratson of support and govemance costs is analy5ed in note 8. {g} Chafitsbl• Actlvlties Costs of cnaritable athvthe8 include govemance coats and an gpportionrnènt of stjptsort Costs as shown in Note 7

CHEEfHAM HILL ADWCE CENTRE NOTES TO THE ACCOUNTS FOR THE YEAR ENDEO 30 AIARCH 2021 12 Ihl Tangible flxed assets and depreclation Fixed assets are induded sn the accounts at net book value. Addth"ons of a 51ng1e rftem or a group of similar assets exceeding £500. a capitalised at cost Ivalualion for dtsnated asset51. Depreciation Is prowded to write off the cost less the estirnated resi(Jual value of tangible fixed assets over thèir estimated useful lives as foblows'_ Computer Office Equipment & Fitts'ngs 33.33°/o on (x)st 25% on cost 111 Taxatlon The Organisa"On is exernpt from Income tsx by reason of rts tharitable status. Income tax sufferèd on investment income is reclaimed In full The Charty Is not 0rndY Tegistered for VAT Ul Pensions The trustees implemented an auto enrolment pension scheme from June 2016 The chanty ha$ no Irdbility beyond making its conthbutsons and paying auoss the deductions for the employee's contribLktions. Costs are charged to expendrture in the pen()d IncUed. Ikl Contingent Ilabilities A contingent liabilty is identified and disdosed lor those transac*ons resuffjng from a possible obligation which will only be conffim by the Occurren of one or more unTrrtain fuiure events not wholly wthin the trustees. control. 111 Debtors Trade and other debtOfS 8re reco9nised at settlement amount due after any trade discDunt offered. Prepayments are valued at the amwnt prepaid net of any trade discovnts due. Im} Creditors and Provlslons Creditors and provis10ns are recognised where Ihe chanty has a Pfesenl obligation resu"ng from a past evenl that wll piobabty resutt in the transfer of funds to a third paty and the amount due to setue the obligation can be measured or e5timaled lIablY. CreditOTS and provis5 are nom)ally recognised al their seltlèmeni amount after allowing for any trade diswnts due. 2 NET INCOME FOR THE YEAR 2021 2020 Thi5 IS stated after charging". Depreaation - owned assets Independent Examiners Fee5 Other finanryal semces 3.338 975 1.249 1.886 975 1.081 3 TAX ON SURPLUS ON ORDINARY ACTMTIES (See taxation policy rKJte above) 4 INCOME FROM CHARITABLE ACTIVITIES Unrestrbcted Restricted Funds Funds Total 2021 unstrIcted Restricted Funds Funds Total 2020 Grants.. Henry Smith Charrty National Lottery- Reathing Communities Ngtional Lottery Covid Peter Kershaw Trust MCC- Wellbeing Love Manchester Our Marnchester VCE GrAnt Contr8Cts." CAB- advice servi5 Other- advice services 49.8(K) 128,523 99.431 49.8C(J 128,523 99.431 6.934 127,642 6,934 127.642 4.000 4,000 500 2.872 1B.393 500 2,872 18.393 18,393 18,393 58.349 6.501 364.369 58.650 4.686 61.336 56.650 4.688 218,305 58.349 6.501 64.850 299.519 156.969

CHEETHAM HILL ADVICE CENTrE 13 NOTES TO ThE ACCOUNTS FOR THE YEAR ENDEO 30 IAARCH 2021 Icont...) 5 INCOME FROM OTHER TRADING ACTNITIES untrIcted Re5trictqd Funds Funds Total 2021 Unre51ri¢ted Restricted Funds Funds Total 2020 Contribution to Office Facilthes Talks and Presentations Fundraising Events 18671 16671 1.934 1,934 667 E67 2,434 2,434 6 COST OF RAISING FUNDS Employment Cost3 Rent, Rates and Insurance Heat. Light & Water Repairs aniy Maintenance Cleaner & Cleaning K4aterials 858 81 181 858 81 181 766 86 133 255 116 1,356 766 86 133 255 116 1,356 45 1.251 45 1,2S1 7 EXPENDrruRE Unwe5triGted Restricted Funds Fund¥ Total 2021 Total 2020 Charitablè Actfvlties Employment Costs Extemal Evaluations Recturtment Project Partners 1nlerprets.ng Cliènt expenses Staff Training Staff Travel staff Welfare DBS Check5 Volunteer Expense5 Volunteer Training Volunteer Travel Support Costs Govemance Costs 48.434 1.875 3CQ 142,444 4.525 400 85.168 389 169 190,878 6,400 700 85,168 389 169 1.C68 169,428 454 272 266 25 244 458 1.506 1,247 40.184 9.933 223,745 15 38 15 38 45,737 2,418 332.980 1.374 1.923 54.178 44.363 495 278.802 278,802 54,178 332.980 161,154 62.591 223,745 Restricted Funds UnTestncted Fund5

CHEEThAM HILL ADWCE CENTRE 14 NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 {cont...I 8 ALLOCATION OF GOVERNANCE AND SUPPORT COSTS General Support Goveman¢e Totsl 2021 Tr)tal 2020 Support Costs Employment Cosis Rent. Rates and Insurance Heat, Light & Water Repairs and Maintenan¢e Cleaner & Cleaning Materials Computer Maintenance & Software Minor Equipment Pnnting and stsbonery Telephone and Post Publications 8nd Subscriptions Professional Indemnty Insurance Depreciation Room Hire PPE Bank Charges Sundries Consultan Management Cornmittee & AGM Expenses Accountsncy & Payroll 17.153 1,537 3,435 1.638 8S2 3,938 420 1,871 5.397 17,153 1.537 3,435 1.638 852 3.938 420 1,871 5.397 14.544 1.640 2,520 4.852 2.211 3,031 346 2.605 3,710 1,613 2,040 3,336 787 Space used 2.571 2.571 1.886 f• 2,058 2.058 948 495 2,056 48.155 3.863 948 495 975 2,418 2.224 50,117 1.081 2021 2020 9 STAFF NUMBERS AND COSTS 193,944 11,349 3.596 208,889 171,471 10.335 Wage5 and Salaries Social Secunty Costs Pension Costs 184738 The charity employed 11 staff during the year. an age of 9. The average number of employee5. as a fiJll time equivalent was". Management & Administration Provision of Services The charity ¢on5iders Its key management pèrsonnel compnses the trustees and manager. The total ernployment benefits, IUding employer pern$) contnbutions ol the key man8gernent personnel was £2S.738 (previous year £24,965). No employee5 has benefits in excess of £60,00012020 none). 10 TRUSTEES. REMUNERATION AND EXPENSES No remLJneration was paid or payable directty or indire<aty OLrt of the funds ol the chanty during the year to any twstees or to any persons known to be connected wth any of them No reimbursement ol expenses has been made or is due lo made to any of the non-executsve trustees in respect of the penod.

CHEEfHAM HILL ADVICE CENTRE 1S NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 leont...) 11 TANGIBLE FIXED ASSETS Fumitur• & Computer Equipmenl Equlpment Total COST At 31 March 2020 Addrtions Disposals AI 30 March 2021 9.177 9.853 1,641 19,030 2.650 10,186 11.494 21,680 DEPRECIATION At 31 March 2020 Charge IOT Pèriod Disposals At 3D March 2021 8,707 487 8,383 1,399 17,090 1.886 9,194 9.782 18.976 NET BOOK VALUE At 30 March 2021 992 1.712 2.704 At 30 ltharch 2020 470 1,940 12 CAPITAL COMMITMENTS 2021 £ nil 2020 Contracted but not provided for 13 DEBTORS 16.172 4,721 3.845 24,738 666 4.721 2,929 8.316 Other DebtOTS Accrued Incomè Prep8ymeniS fje.090 8.648 24.738 5,726 2.590 8.316 Restrictèd Funds Unrestncted Funds 14 UA8ILITIES.. AMOUNTS FALLING DUE wrrHIN ONE YEAR 76,117 919 150 1.921 67.369 2,937 150 1,735 72.191 Deferred Income Other Creditors Other Taxes A¢cru815 77,324 1.783 79,107 70.165 2.028 72.191 Restricted Funds Unrestricted Funds 15 DEFERRED INCOME Oeferred income comprises grants pa in adan. Balance brought fotsrd as at 31st Marth Amount released to Income eamed from charitable achvrties Arntsunt deferred In year Balance carried forward as at 30th March 67.369 167,3691 76.117 76.117 23,271 123.2711 67 36Q All deferred income is reStred.

CHEETHAM HILL ADVICE CENTRE 16 NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 IconL..) 16 ANALYSIS OF CHARITABLE FUNDS Balan¢e at Balanea at 31 Alarch Incoming TrnnsferB Outgolng 30 March 2020 2021 RESTRICTED FUNDS Lloyds TSB FoundatK)n NW Legal Service5 Trust John Grant Davies Trust Henry Smith Chanty National Lottery- Reaching Communities National Lottery Covi Peter Kershaw Trust MCC- Wellbeing Love Manchester OLJr Manchester VCE Giant Arcon Housing C8pilal." DWP (Access to Workl Our Manchester VCE Grant 2.713 1.092 2,713 1,092 412 15.474 8,384 1521 {36,6491 1119,0051 199.4311 2.323 11.1341 49.8C 128,523 99,431 5.7TI 5.777 331 11691 {2.8721 119.5931 2,872 18.393 405 795 1,500 258 12351 796 278.802 23 799 535 1.330 14.458 onst.¢ted Furjds.. General Total Unre$lFicted Funds.. 93.208 93.208 65.450 65.450 1,330 1,330 55,429 55,429 101,899 101.899 TOTAL 107,666 364,969 1334.2311 138,404 Previous Year Balance at 31 March 2019 Balance at 30 March 2020 Incoming Transfers Outgoing RESTRICTED FUNDS Lloyds TSB Foundab"on Unrted Utilitie5 NW Legal Services Trust John Grant Davies Trust Henry Smith Charity National Lottery- Re8thing Communrties Peter Kersmaw Tru51 Our Manchesler VCE Grant Arcon Housing Capital.. Arctsn Housing DWP (Access to Workl Our Manchester VCE Grant Big Lottery- Re8ching communth.es 2,713 2,713 243 3.436 12431 12.3441 1,092 2,540 11.1091 3.482 2.810 1.5 6.934 127.642 4.0(NJ 18.393 17.1511 1127,6871 11.7051 11,3271 119,4711 2.323 11,1341 5,777 405 1.500 334 493 351 13341 12351 16181 1386 161,154 258 1.060 1,327 18,643 156969 14.458 Unrestricted Funds.. General Total Unrestricted Funds. 92,133 92.133 65.022 65.022 63.947 e3,947 93.208 225.101 107,866 TOTAL 110.776 221.991

CHEETHAM HILL ADVICE CENTRE 17 NOTES TO THE ACCOUNTS FOR THE YEAR ENOED 30 MARCH 2021 IconL..) Purpose of funds:. Lloyds TSB Foundation The John Grant Davies Trust NW Legal Services Trust Henry Smith Charity National Lottery- Reaching ComMuneS Contribution towards: - towards Ihe salary of a senior case worker - towards volunteer expenses - towards follow- training costs for volvnteer3 - tow8ids tt)e Advi Service - towards the Advi¢e Service, includes futurè deplation of £738 - towards Steps for Survival PTojeLt partnership iowards oiganisalional rewew and consutsthon - t¢)ward$ mobiles & tablets for dients - towaTds extra staff assistsn - towards SUPFQttng volunteers and the Advice Ser¥e. This grant is fuly spenl the remaining balance represent5 future depreciab"on. - towards the Advice Service Client welfare - tovrards volunteer expenses & equipment National Lottery Covid Peter Kershaw Trust MCC - Wellbein9 Love Manchester Our Manthester VCE Grant Mcr & Wairington Area Quaker Meeting Talisman Chantable Tiust Arcon HoLJsing 17 ANALYSIS OF NET ASSETS BETWEEN FUNDS Net Currerrt Assets Net CufTent Assets Fixed A¥sets 2021 Total Fixéd Assets 220 Total Restricied Funds Unrestricted 1,772 932 2704 34.733 100.967 135.700 36.505 101.899 138404 1.530 410 1.940 12.928 92,798 105.726 14,456 93.208 107,686 18 COMPANY STATUS The company is limited by guarantee and has no Sha caprtal. All members have agreed to contribute a sum not exceeding £10 in event of wnding up. 19 CONTINGENT LIABILITIES There were no contingent liability.es ai 30th March 2021 {2020 £niD. 20 GOING CONCERN The company's rnain SOLJrce ol Income is grant funding and adwce SeNS The Trustees consider that rt Is appropriate to prepare the aco)unts on a going concem basis and, consequently the accounts do not Include any adjuslments that would be necessary il the funding sources should ceasè. 21 POST BALANCE SHEET EVENTS The trustees rnSider that there are no signifKant post balance sheet events that impact on the linanaal statemen15 as presented. The trustees updated the business plan and risk management strategies to respond to the many issues aristng from cnronavirus and the I[kdoWn which followed The ¢harity took proaclive sleps to guarantee all fvnding remained In place a5 well as investing in the infrastructuie needed to ensuie remote working for 811 staff and an uninterrupted piovision of this mLJth-needed seryice. This planning has mèant that there are no unforeseen reductions in Income and no impact on the charity as an orFgoing concern. 22 ULTIMATE CONTROLLING PART The company Is under the shared control of the Trustees named on Page l. The 1$ no one ptrison with ¥19n¢fiGant c¢)ntrol.

Introduction and Chair’s Report

Welcome to Cheetham Hill Advice Centre’s annual report for 2020-2021

Key achievements

A huge thank you

Looking forward

Advice Service

£1.2 million in additional income

~~Key statistics~~

Who we helped

Advice Issues

Welfare benefits

Essential items

Immigration

Housing

~~Advice type (%)~~

Changes and Adaptations

The Queens Award for Voluntary Service

Independent Account Examiners

Finance and Administration Officers in the financial year

IT Support

Banker

Partners

Funding

Cheetham Hill Advice Centre

Key statistics

Advice type (%)