**Cheetham Hill Advice Centre** Annual Report 2020 - 2021 


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Registered charity number 1136328<br>Company number 7253445<br>**----- End of picture text -----**<br>




## **Introduction and Chair’s Report** 

## **Welcome to Cheetham Hill Advice Centre’s annual report for 2020-2021** 

## **Key achievements** 

At Cheetham Hill Advice Centre we are pleased to have made it through the year. We delivered our service throughout without even one day of delivery missed. The staff team worked together finding ways to work that are accessible to clients. CHAC looked to the expertise within our communities for guidance on how to redesign our access. Our community told us that they often don’t have email or scanners but that they feel confident with WhatsApp and taking photos of documents. A great success was in using contact and access methods that the community already had rather than designing our own systems and expecting our community to use these. We are grateful for the patience of our clients who helped us work through initial teething troubles and who have gone on to further develop their IT knowledge as a consequence. 

The last twelve months have been a year like no other. The year started the day after we began delivering our service remotely. Through the last year CHAC has responded to all the changes arising from the pandemic, the lockdown and the impact on the financial resilience of our community. We used the first two months of the pandemic setting up our systems and making welfare calls to the residents we knew were likely to be significantly impacted due to their personal and family circumstances. 


We were fortunate enough to successfully fundraise just under £100,000 for service delivery in North Manchester. We worked directly in partnership with Abraham Moss Warriors, Communities for All, the New Testament Church of God, Saheli, Wai Yin, Trinity and 4CT. This partnership meant that we could work together to boost the capacity and reach of all of our services across North Manchester. The programme that was delivered included a large range of activities that reached an incredibly diverse range of residents. All work was delivered in a Covid safe way that was also properly resourced and informed by the lived experience of members of our community. 

We have seen our clients experiencing bereavement, job loss, lost income, the impact of having no recourse to public funds, high rates of Covid infection and worsening health conditions. The people CHAC works with have been massively impacted by Covid in multiple ways. The people who come to CHAC are predominantly from Asian and Black communities, often live in multigenerational housing, experience over-crowding, work in high risk industries with little social distancing and close contact with colleagues and the public as well as having no access to sick pay. Our staff team very quickly got up to speed with constantly altering regulation, changes to entitlements and the redesigned systems of the official agencies they deal with on behalf of people in our community. 


more collaborative and impactful periods of true partnership between funders and charities. This came at such a critical time and this is something we will always appreciate. 

## **A huge thank you** 

I would like to thank CHAC’s staff team for all of their work over the last year. The team have shown great resilience, ingenuity and leadership. I am grateful to every member of the CHAC team – the advisors who designed the systems for remote working, that staff who helped out colleagues who were less confident with technology, the advisors who brought their multi-lingual skills to the team and rearranged their work so that we could provide our service in ten languages and the members of the team who set up remote financial and administration processes. Every member of staff allowed CHAC to encroach into their homes to enable the service to continue. This was a huge ask and I am grateful for all the adaptations everyone made. I would also like to thank my fellow Board members. The Board allowed resources to be allocated flexibly for maximum impact, ensured staff were kept safe and ensured that everyone knew that their efforts were valued and appreciated. 

During 2020-21 we continued to work in Partnership with Citizens Advice Manchester and Shelter to deliver the citywide advice service. The contract provides the charity with stability and also means that the three partners are able to work together to bring each of our qualities and expertise to work for the benefit of the people in Manchester. We felt the benefit of these connections and expertise in the last year more than ever. 

## **Looking forward** 

At the end of the period covered by this report we began to welcome our volunteers back to our building. Volunteers are such a key part of Cheetham Hill Advice Centre and we are glad to be beginning the coming twelve months with our volunteer team back in the heart of CHAC. The next twelve months will bring many challenges – including the impact that the last year has had on all of us in our work and personal lives. It feels heartening to have the full CHAC team back together again as we plan for the year to come. 

We would like to pass on our sincere thanks to our main grant funders the National Lottery Community Fund, The Henry Smith Charity and Manchester City Council’s Our Manchester VCE Fund. We have appreciated all the support and flexibility you gave us over the last twelve months. We feel that the year covered by this report has led to some of the 

**Sarah Sedge, Chair of Cheetham Hill Advice Centre** 


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Contents<br>Introduction and Chair’s Report  2<br>Advice Service  4<br>Advice Issues  6<br>Changes and Adaptations  8<br>The Queens Award for Voluntary Service  10<br>**----- End of picture text -----**<br>


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**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 

**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 



~~**Ethnic origin (%)**~~ 

## **Advice Service** 

and new benefit claims. We have also helped 113 clients manage debts and successfully helped with debts worth £148,498. . 

During the last year Cheetham Hill Advice Centre have helped 1,481 new clients with 3,248 cases. Throughout the year we have helped our clients claim £1.2 million in additional 

## **£1.2 million** in additional income 

## ~~**Key statistics**~~ 


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Female 57%<br>Male 43%<br>Disabled people 34%<br>Clients aged 25–50 57%<br>0% 10% 20% 30% 40% 50% 60%<br>**----- End of picture text -----**<br>



_I don’t understand how benefits work. The CHAC advisor explained things to me on the phone and did applications for me on the internet. She made the service work even though there is the pandemic. It’s been very good that I haven’t needed to leave the house as that is safer for me._ 


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Asian Black Chinese White Mixed Other Unknown<br>42% 18% 5% 12% 2% 15% 6%<br>**----- End of picture text -----**<br>


## **Who we helped** 

CHAC has always helped residents who have less stability and fewer resources than others. Many of these people came to us for help in the last year. This included people working in the gig economy, people on zero hour contracts and those in work that requires close contact with the public. This includes many jobs severely impacted by lockdown and Covid infections such as taxi drivers, care workers, restaurant work, deliveries and warehouse work, meat processing and retail. Many of the people who came to us had no guaranteed work and no access to sick pay. 

In the last year CHAC also saw a new cohort of people. These are people from our community who are not familiar with the benefits system and have never needed to come to us for help before. 

Many people found the system confusing and disorientating and appreciated the extra time we were able to take to explain their entitlement and show them how to keep official agencies updated with essential information. 

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**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 

**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 



## **Advice Issues** 

## **Welfare benefits** 

Over 946 people were successfully helped with their benefits to make a new claim or help with an existing claim. Many people have seen the pandemic exasperate their health conditions, and we have helped 226 clients complete either Disability Living Allowance, Personal Independence Payment or Attendance Allowance benefit forms. 

Many people needed to claim Universal Credit for the first time. 17% of all welfare benefit cases were helping people with Universal Credit, this included making new applications, ensuring people could navigate the systems and dealing with issues arising from claims. 

Throughout the year we have helped our clients claim £1.2 million in additional and new benefit claims. This money enabled people to buy food, pay for increased utility costs caused by remote schooling and to keep any debt to an affordable level. 

## **Essential items** 

Over the past year we have successfully helped 60 individual people apply for charity grants. Covid meant that many people needed more help than usual to buy essentials such as school uniforms, tablets and mobile phones for their children’s education. This included applying for help with school uniforms, clothing, fridges, tablets and sim cards. This helped smooth the financial burden for families pressured by Covid.  In total we have successfully applied for £4,942 in grant money and have helped 26 families with new school uniforms. 

_At CHAC I have met new people, I can use my language skills, learn to solve problems for others and get to be part of a friendly environment._ 

## **Immigration** 

The rules around EU Citizens after Brexit had all been set out and we helped over 100 clients with settlement in the UK or applying for a British Passport to ensure they were not caught out by the changes. We also advised people who had no recourse to public funds as a condition of either their immigration or asylum status. This meant people were able to keep a roof over their heads and feed their families during the first lockdown when many jobs disappeared. 

## **Housing** 

The new rules introduced for Covid meant homes were being used in every aspect of life by full families, they were also used as schools and offices. Over the year we helped 113 people with housing issues. Over a quarter of the people we helped were facing issues of disrepair and harassment from their landlords and we had 20 clients who were facing homelessness that we helped to ensure they had a roof over their head and a safe environment. 

Self-employed Furlough Internet Redundancy[Isolation] UtilitiesWages Sick pay Shielding Income Food Universal Credit Brexit Lockdown Deliveries Health Care 

_The advisor has looked at my financial affairs, on my behalf and with my permission. She has accessed benefits for us and talked to utilities suppliers and my employer. She has applied for funding to replace our fridge and oven which have broken and given us a tablet for our children to help with their school work. I like to think of myself as a capable person but I couldn’t have done that at the moment. My stress has really reduced due to the caring, professional support they have given. And my confidence in coping in the future has increased._ 

## ~~**Advice type (%)**~~ 


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0% 10% 20% 30% 40% 50% 60%<br>Welfare Benefits 59%<br>Debt 7%<br>Housing 7%<br>Immigration 6%<br>Employment 4%<br>Charity<br>4%<br>Application<br>Consumer 4%<br>Education 2%<br>Health &<br>1%<br>Social Care<br>Travel 1%<br>Skills 1%<br>Other 5%<br>**----- End of picture text -----**<br>


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**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 

**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 



## **Changes and Adaptations** 

The last twelve months have been a year of innovation, adaptation and co-design. The year started with the UK under lockdown restrictions and with the service needing to be provided remotely. The staff team at CHAC designed a rota and the systems needed to keep the service open and essential help available to those who needed it. 

The biggest problem that CHAC faced was how to ensure the service was accessible to the residents who needed help at this critical time. CHAC’s biggest challenge was how to provide a service to residents who have English as an additional language, who often have no computer, no telephone credit, no email, no printer, no scanner and often little access to trusted official information. 

The CHAC team pulled together a list of residents who might benefit from a friendly call and began proactively contacting people in the community.  CHAC is in a very privileged position in being such a trusted part of the community. People share with us when they have just had a baby, when they have had a bereavement, any diagnosis of long term health conditions and Disability they have and if they are carers. This meant our team were able to speak to people who we knew were likely to be impacted by Covid, lockdown and shielding. 


CHAC’s team spoke to community members to understand how to keep access to the service accessible. Many residents told us that they don’t have computers but that they do have mobile phones with text and WhatsApp. Many residents use WhatsApp in particular to keep in touch with family back home cheaply. 

The resulting co-design led to a number of key improvements which meant that everyone could make contact when needed. These included having a text number available, having a dedicated email address for residents, redesigning the rota so that advice was available in ten languages as well as via translation, accepting photos of document shared by WhatsApp, posting out all documents with stamped addressed envelopes for return, a staff presence in the building so documents posted through the door could be scanned onto the system quickly, offering to make all calls so that residents were not paying for the calls and offering appointments over the phone, via Skype and over WhatsApp. 

_For the first time in my life I found myself out of a job, I was made redundant due to the effects of Covid. I was unsure where to turn, after researching I contacted Cheetham Hill Advice Centre, who helped me with an application for New Style Job Seekers Allowance, Universal Credit and help with my Council Tax. I immediately felt less anxious and I was able to meet my financial commitments thanks to the help I received._ 

CHAC also fundraised money from the National Lottery Community Fund for partnership work in North Manchester. This work funded nine organisations and led to increased referrals and coordinated support. This funding also led to 62 electronic devices being given to North Manchester residents for free. Devices distributed included smart phones, laptops and tablets as well as pre-paid SIM cards and dongles. This made it easier for isolated and digitally excluded people to connect with services as well as friends and family. 

We are also appreciative of the openness with which people have allowed us to guide them through different governmental online applications and processes. Much of this learning will have a longer term impact, as residents will be able to manage digital processes like the Universal Credit on-line journal system independently in the future. 

The last year has definitely taught us that Cheetham Hill Advice Centre is not a building. It is the staff team, our volunteers, the community, our partners, our funders and all the individuals and families who work with us. The co-design work we have completed over the last year will mean that we can all achieve so much more together in the future - and the positive impact of the last twelve months will be felt for years to come. 

North Manchester residents helped us so much in setting up our remote working access and we are grateful for the knowledge and expertise they have shared. We are very grateful for the patience they showed us as we worked around the bumps in all of the new ways of working. 


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Involve residents in designing<br>5<br>new communication<br>channels and solutions<br>Advice in ten  Text<br>4 6<br>languages updates<br>Health information  Provide phones<br>3 7<br>shared on Twitter and SIM cards<br>Accept documents  Help set up email<br>2 8<br>via Whatsapp accounts<br>Teach residents  Residents very<br>1 9<br>how to use  patient with us<br>the Universal<br>Credit System<br>**----- End of picture text -----**<br>


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**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 

**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 



## **The Queens Award for Voluntary Service** 

In June 2020 Cheetham Hill Advice Centre was awarded The Queen’s Award for Voluntary Service. This award for voluntary service is the highest award given to volunteer groups across the UK and was conferred to Cheetham Hill Advice Centre for its work providing advice, help and support to people in Cheetham, Crumpsall and across Manchester. 

The award was granted in recognition of CHAC’s outstanding voluntary work in the community and in recognition of the huge impact that volunteers have had through their work at Cheetham Hill Advice Centre. Volunteers have been central to the work at CHAC and have been a key part of the running of the charity throughout its 43 year existence - including in formally registering as a charity in 1978. 

At the point of the assessment for the award there were more than three times as many volunteers as staff at Cheetham Hill Advice Centre. CHAC’s oldest volunteer is 63 and he is a volunteer advisor who speaks English and Yoruba. The volunteer who speaks most languages is a 26 year old woman who speaks English, Urdu, Kashmiri, Punjabi and Spanish. Former volunteers have gone on to become paid staff and even long serving trustees. The longest serving frontline volunteers have been volunteering for 8 years and the longest serving Trustee has been on the Board for 28 years. 

_The advisor has been very patient and I’ve learnt how to do applications. Now I can fill in a form myself, then get the advisor to check it for me. I feel like the advisor cares for me and that I have support with everything. That gives me confidence and I feel warm inside._ 

The award was made in recognition of all the hard work and dedication that volunteers, trustees and community supporters have provided. It is this commitment and dedication that has enabled the charity to survive through difficult times and has allowed the charity to serve the people of the community for the last 42 years. 

CHAC would like to thank all the people who have donated their time for free. We have appreciated the knowledge, energy, commitment, lived experience, skills and expertise you have all brought. CHAC would also like to thank the Office of the Greater Manchester Lieutenancy for the assessment process and the Department of Digital, Culture, Media and Sport for this recognition. 

_I have always been in work and provided for my family. My wife also works and we have been fortunate never to fall upon hard times until now. Last year we experienced a very traumatic event and became unable to work. I was in a fragmented, broken place and unable to do the usual day to day things. The usual emotional support services I might have used have not been available due to Covid. We got into real financial difficulties. I contacted CHAC a couple of months ago. From the time of first contact all the way through, the empathy, the support, the understanding, the help from the advisor and other staff has been absolutely amazing._ 

_CHAC is a living institute to me and my second home. I learn everyday a new valuable skill and knowledge that I can pass on and deliver to my community. I am being cared for, pampered and valued at CHAC._ 

_My wife caught Covid just before giving birth and she ended up in hospital for several months. My world had been turned upside down, I was in turmoil. I contacted CHAC and they not only provided me with reassurance and kind words they helped me claim Child Benefit and disability benefits for my wife, they helped me contact prepare for my wife being discharged from hospital to ensure we had round the clock care and adaptations made. Without CHAC’s help and support I do not know how I would have coped._ 



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**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 

**Cheetham Hill Advice Centre** Annual Report 2020 – 2021 




A copy of our full accounts is available from the Centre upon request 

## **Independent Account Examiners** 

Community Accountancy Service The Grange Pilgrim Drive Manchester M11 3QR 

## **Finance and Administration Officers in the financial year** 

Karin Stamp and Nadia Erdenesuren 

## **IT Support** 

Bytesize 

## **Banker** 

Co-operative Bank 1 Balloon Street Manchester 

## **Partners** 

Abraham Moss Warriors, Citizens Advice Manchester, Communities for All, Ethnic Health Forum, Greater Manchester Immigration Aid Unit, New Testament Church of God, Manchester Mind, Manchester Refugee Support Network, Saheli, Shelter, Trinity/8th Day Arts, Wai Yin, Women Asylum Seekers Together and 4CT 

## **Funding** 

Our main Funding comes from The National Lottery Community Fund, Manchester City Council and The Henry Smith Charity 

## **Cheetham Hill Advice Centre** 

1 Morrowfield Avenue Cheetham Hill Manchester M8 9AR **T** 0161 740 8999 **F** 0161 740 9231 **E** office@cheethamadvice.org.uk 

OISC registration number: N201100029 Registered Charity Number 1136328 | Company number 7253445 



CHEETHAM HILL ADVICE CENTRE
COMPANY REGISTRATION NO: 7253445
{Englandl
CHARITY REGISTRATION NO: 1136328
FINANCIAL STATEMENTS FOR THE YEAR ENDED
30TH MARCH 2021
Community Accountancy Service Ltd.
The Grange,
Pilgrim Dnve, 8eswck,
Manchester,
M11 3TQ.

CHEETHAM HILL ADVICE CENTRE
FINANCIAL STATEMENTS FOR THE YEAR ENDED 30TH MARCH 2020
INDEX PAGE
PAGE NO.
CONTENTS
Directors. Report
Independent Examinerfs Report
Statement of Financial Activ"thes
Balance Sheet
10
Statement of Cash Flows
Notes to the Accounts

CHEETHAM HILL ADVICE CENTRE
Report of the Trustees for the Year Ended 30th March 2021
The trustees present their annual directors. report and financial statements of the charity for the
year ended 30th March 2021 which are also prepared to meet the requirements for a directors.
report and account5 for Companies Act purposes.
The financial statements comply with the Charities Act 2011, the Cornpanies Act 2006, the
Memorandum and Articles of Association. and the Accounting and Reporting by Charities.. Statement
of Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective I
January 20151-
Reference and èdmini5trative Infomiation
Charity Name: Cheetham Hill Advice Centre
Charity Number-. 1136328
Company No: 7253445
Directors and trustees
The directors of the charitable company Ithe charity) are its trustees for the purpose of charity law.
The trustees and officers seryin8 during the year and to the date of filin8 were a5 follows:
Sarah Sedge
Andrew Alexander Gridley
Khouloud Az20uni
Mary Atkinson
Revd. Sarah Fletcher
Tracy Langton
Amer Salam
Val Bayliss-Brideaux
Mohammed Ali
Jane Eberhart
Guy Johnson
Herbert McKenzie
(appointed 16" November 20201
(appointed 16 November 2020)
(appointed 16, November 20201
(appointed 16, November 20201
Key management personnel: Trurtees and Dirertors
Sarah Sedge
Chair of Trustees
Guy Johnson
Treasurer (appointed 16" November 20201
Senior managers
Sinéad O'connor
Registered Office
1-3 Morrowfield Avenue, Manchester. M8 9AR

CHEETHAM HILL ADVICE CENTRE
Independent Examlners
Community Accountancy Service Limited
The Grange, Pilgrim Drive
Beswick, Manchester, Mll 3TQ
Bankers
Cooperative Bank plc. 70-72 Cross Street, Manchester, M2 4JG
CAF Bank, 25 Kings Hill Avenue. West Mailing, Kent. ME19 4JQ
Objectives and activities
The purposes of the charity are to promote any charitable purpose for the benefit of residents of the
City of Manthester, but primarily for the benefit of the community in Cheetham and Crump5all and
in particular the advancement of education, the furtherance of health, the relief of poverty. dist￿$$
and sickne5S.
The trustees confirm that they have referred to the Charity Commission's guidance on public benefit
when reviewing the Charivs aims and objectives. in planning future activities, and setting the
policies for the year.
The charity furthers its charitable purposes for the public benefit through the provision of quality
assured social welfare advice, information and support, to enable residents to lift themselve5 Out of
poverty, and to improve their quality of life and general health and wellbeing. It increases the
capabilities of individuals through running a volunteer development programme. recruiting and
training a diverse group of local people to ensure 5eryices are culturally and linguistically appropriate
and accessible, and it increases the capabilities of other organisations by running outreach services,
by offering training to their volunteers. and by providing them with a consultancy advice service.
Structure, governance and management
Cheetham Hill Advice Centre is a company limited by guarantee governed by its Memorandum and
Articles of Association dated 13, May 2010. It is registered as a charity Wlth the Charity Commission
Idated 14" June 20101.
Appointment of trustees
As set out in the Articles of Association trustees are elected annually by the members of the
charitable company attending the Annual General meeting. with the off1cers being elected from the
Board. The number of trustees shall not be less than three but {unless otherwise determined bv
ordinary rewlutionl shall not be subject to any maximum.
Trustee Induction and training
New trustees are giving a formal iiiduction from the Man38èr that includes an overview of the
charity's activities and fundhng as well as copies of all the relevant written policies, and provided
with acces5 to external trainin8 to further develop their knowledge of trustee roles and
responsibilities.

CHEETHAM HILL ADVICE CENTRE
Organisation
The board of trustees administers the charity. The board normally meets monthly, with a break in
August. A Manager is appointed by the trustees to manage the day-to-doy operations of the charity.
Related partles and co-operation with other organisations
None of our trustee5 receive remuneration Of Other benefit from their work with the charity. Any
connection between a trustee or senior manager with any service providers must be disclosed to the
full board of trustees in the same way as any other contractual relationship with a related party. In
the current year such related party transactions are reported in Note 10.
A review of our achievements and perfomiance
From April 2020 to March 2021 we resolved 3248 cases for 1481 individuals and families throL¢ghout
the year. We managed debt worth £148,498 and raised an additional £1.2 million in income for
people {£1,217,818 in totall. As of 30" March 2021 we had 1577 case5 open for 893 people.
The seNice began workin8 remotely from 30 March 2020. The charity has operated throughout the
pandemic with not one day of service delivery missed. A large amount of work was carried out in the
first quarter of the financial year. DiEital access points were developed and people were helped to
begin using multiple ways to communhcate with the charity and official agencies.
The charity spent the first quarter of the financial year responding to the challenges posed to the
community by the start of the Covid-19 pandemic. the resulting lockdown and economic impact. The
charity also worked with local partners to combat misinformation in the community and to share
accurate information about safety and health. This continued throughout the year as information
about the vaccine programme and the testing regime became available. The charity was able to
combine its existing relationships of trust to speak directly with people as well as using online
methods to reach others with access to digital information.

CHEETHAM HILL ADVICE CENTRE
Financial review
Trustees conducted their annual and business financial reviews in April 2020. These were a150
revisited in July 2020 to ensure a robust management in light of the changed operating environment
caused by the Covid pandemic. A full review of the charl￿5 three-year business plan began in
February 2021.
Core funding comes from Manchester City Council via a sub-contract with Citizens Advice
Manchester. This partnership work involves Cheetham Hill Advice Centre working alongside Citizens
Advice Manchester and Shelter to deliver Manchesterfs citywide advice contract. This contract is
from Manchester City Council and is mana8ed by the Directorate for Commissioning. The current
contract provides income for Cheetham Hill Advice Centre until 2022 with the possibility of a further
extension until 2024.
In the past year. we worked with local partners in North Manchester to provide a place-based
response to the Covid pandemic and the impact of lockdown and economic reduction. We
fundraised £99,431 of Government funding from the Coronavirus Community Support Fund,
distributed by The National Lottery Community Fund. This funding wa5 shared amongst eight
partners and ourselves. The income raised was used to increase capacity and improve safety across
the partnership as well a5 fundin8 some resources directly for the community. This work was
independently evaluated highlighting the impact of thi5 essential work on local residents, in the
community and within the partner organisations.
Other key furbders over the past year have been The National Lottery Community Fund Reaching
Communities programme, the Henry Smrth Charity. A Manchester City Council'our Manthester
Voluntary and Community Sector granv, the Peter Kershaw Trust and the John Grant Oavie5 Trust.
We worked with Women Asylum Seekers Together IWASTI to deliver work funded by The Spotlight
Fund. We received short-term funding to deliver specific responses to Covid via Greater Manchester
Mental Health NHS Foundation Trust's Manchester Wellbeing Fund and the We Love Mcr Charity.
Investment powers and policy
The trustees. having regard to the Iiqubdity requirement5 of operating the charity. hève kept
available funds in an interest bearing deposit account.

CHEETHAM HILL ADVICE CENTRE
ReseNes policy and going concern
The balance held in unrestricted reserves at 30th March 2021 was £101,899 of which £100,967 are
free reserves, after allowing for funds tied up in tangible fixed assets.
The trustees wrote an 18 month budget to ensure the charity is financialty robust during the next
two years and would be able to respond to significant changes while still keeping a minimum of
three month's unrestricted reseNes.
Having regard to the budget the trustee5 consider that the charity is a going concern. The charivs
reliance on grant funding is managed through a flexible approach to staffinL with employees
redeployed across to other projects wherever possible if one funding stream ends and new funding
is brought on stream.
Rlsk management
The trustees conducted a review of the charity's Risk Management Policy in May 2020. This
identified the major risks to which the charity is exposed and systems established to mitigate those
risks. The risk management plan was aly) reviewed in May 2020. The charity reviewed their business
plan and have written a three year plan for 2021-2024.
Plans for future periods
The charity has developed a fundraising strategy and is working to bolster services for the intrea5ed
need that they know is growing in the community- They have also begun working with businesse5 to
develop ways for companies to SUPPOrt the charity via the provision of pro bono seTvices.
The charity has identified the funds to improve resilience in communication5 and IT access along
with building improvements in the advice centre. This has led to a list of improvements that will be
delivered on a priority basis over the next financial year.
The charity has developed further partnerships in order to ensure resident5 in other part5 of
Manchester can access face-to-face advice services. This has included working with organisations
and groups who are well placed io provloe service complementary to the work of Che?tham Hill
Advice Centre within the local area and across Manchester

cHE￿HAm HILL ADVICE CENTRE
Trustees responsibilities in relation to the financial Statements
The charity trustees Iwho are also the directors of Cheetham Hill Advice Centre for the purposes of
company lawl are responsible for preparing a trustees. annual report and financial statements in
accordance with applicable law and United Kingdom Accounting Standards (United Kingdom
Generally Accepted Accounting Prarticel.
Company law requires the charity trustee5 to prepare financial statements for each year which give a
true and fair view of the state of affairs of the charitable company and of the incoming resources
and application of resource5, including the income and expenditure, of the charitable company for
that period. In preparing the financial statements. the trustees are required to:
Select suitable actounting principles and then apply them consistently:
Observe the methods and principles in the applicable Charities SORP-
Make judgments and estimates that are reasonable and prudent,.
State whether applicable accounting standards have been followed. subject to any material
departure5 that must be disclosed and explained in the financial statements-
Prepare the financial statement5 on a going concern basis unless it is appropriate to
presume that the charity will continue in busine5S.
The trustees are responsible for keeping proper accounting records that disclose with reasonable
accuracy at any time the financial position of the charity and to enable them to ensure that the
financial statements comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charity and taking reasonable steps for the prevention and detection
of fraud and other irregularities.
By order of the board of trustees
Sarah Sedge - Chair
Date: 27, October 2021

INDEPENDENT EXAMINER'S REPORT TO THE TRLTSTEES OF CHEETHAM HILL
ADVICE CENTRE
I report on the accounts of the company for the year ended 30th March 2021, Th,hich are set
out on pages 8 10 17.
Respective responsibilities of trustees and examiner
The trustees (who are also th¢ direclors of the companj. for the pury)oses of company law) are
responsible for the preparation of the accounts. The trustecs consider that an audil is not required for
this )'ear under section 144{2) of the Charilies Act 2011 (the 2011 Act) and that an ind¢pendent
examination is needed. The charil! is required b). companv law io prepare accrued accounts and I am
qualified to undertake the examinaiion by being a qualified member of The Institute of Chartered
Accountants in England and Il'ales.
Having satisfied m)'s¢lf that thc charity is nol subjcct lo audit under company law and is eligkble for
independent ¢xamination. il is m), responsibiliti, to:
examine ihe accounis under section 145 of the 2011 Act .
to follow the procedures laid down in the general Dir¢ctions given by the Charity Commission
under section 145(b) of the 2011 Act; and
to state whether parlicular rnaiiers hai'e come lo m)r altenlion.
Ba4is of independent examiner's report
MN. examination was carried out in accordance wilh Ih¢ general Direclions given by the Charity
Commission. An examination includes a Tei'iew of th¢ accounling records kept bv the charity and a
comparison of the 2¢counts presenled with those records. It also includes consideration of any unusual
items or dtsclosures in the accounts: and seeking explanations fron] vou as trustees concerning any
such matters. The procedures und¢rtaken do not proN'ide all the eN'idence that Nvould be required in an
audit and conscquentl). no opinion is giN'en as lo ￿'hether the accounts prcsent a 'lru¢ and fair view,
and the report is limiied to those matters set out ID the slatement below.
Independent examiner's stalement
In conneclion wilh m J examinalion, no matter has come to my attcntion:
(l) which gives me reasonable cause lo beliei'e ihat in any material rcspect the requirements
to keep accounting records in accordance ￿1th section J86 of ihe Companic5 Act 2006; and
to PTepare accounts ￿h]ch accord with the accountingi records, compl), w."ith the accounling
requirem¢nts of seclion 396 of the Compani¢s Aci 2006.
ith the methods and principles of thc Statem¢nl of Recommended Prnctice: Accounting and
Reporting by Charities
have not been met-. or
(2) to which, in m). opinion, attenlion should k dra￿￿ in order to cnable a proper understanding of the
accounts to be r¢ached.
EL Anderson MA FCA CT
Community Accountancy Service Lt(L
The Grange. Pilgrim Drive,
Beswick, Manchester, M I l JTQ
Date= 27 October 2021

CHEEThAII HILL ADVICE CEi¥fRE
BALANCE SHEET AS AT 30 MARCH 2021
Reglstration Number.. 7253445
2021
2020
NOTES
FIXED ASSETS
Tangible Fixed Assets
11
2.704
1.940
CURRENT ASSETS
Debtors & Prepayments
Cash al Bank & In Hand
12
24.738
190.C69
214,807
8.316
169,601
177.917
LIABILITIES:
Amounts falling due within one
year
14
179.1071
179.1071
72,191
(72.191
Client Account."
Client Ledger
Cash at Bank
{28SI
285
12851
285
NET CURRENT ASSETS
135.7rNJ
105.726
TOTAL NET ASSErs
138.404
107,666
THE FUNDS OF TPIE CHARITY
Unrestricted Reserves
Restricted Resetves
TOTAL CHARITY FUNDS
17
17
101.899
36.505
138.404
93,206
14.458
107.686
For the year in question the company was entitled to the exemption aLbdrt
under section 477 of the Companies Act 201￿ relatin9 to small companies_
-The members have not required The company lo obtain an audit of ((s accounts for
the year in question in accordance with sedion 476.
- The directors acknowledge theiT responsibil((ies for ccmplying with the requirements of
the Act with respect to accountsng records and the preparation of aecounls.
These accounts have been prepared in accordance with the provisions applicable to
companies subject lo the small companies. regime.
Approved on behalf of the Board
l Trustee
Guy Johnson
) Trustee
S8cah Sedgè
Ddie. 271h Octobfsr 2021
The noles on pages 11 to 17 fomi part of these actsxjnts

CHEETHAM HILL ADVICE CENTrE
STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDING 30TH MARCH 2021
(INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
Year
Ended
30 03.21
Total
Funds
Year
Ended
300320
Total
Funds
Notes
Unie51rirted Restricted
Funds
Funds
INCOME FROM..
DonatLon$ and Legaries
Investment Income
Other Trad5ng Activrties
Charitable Athvities
other Income
TOTAL
1.177
1,177
1.225
27
2,434
218,305
ie671
64,85ts
82
65.450
16671
384.369
82
299.519 364,969
299.519
221.991
EXPENDITURE ON:
Raising Funds
Charitable Activ￿.e$
11.2511
11,2511
154.1781 1278.8021 1332.9801
11.3561
1223,7451
TOTAL
155,4291 {278,8021 1334,2311
1225.1011
NET INCOMING IOUTGOINGI RESOURCES
FOR THE YEAR BEFORE TRANSFERS
10.021
20.717
30,738
13.1101
TRANSFER BETIVEEN FUNDS
16
11.3301
NET INCOMING IOUTGOINGI RESOURCES
FOR THE YEAR AFTER TRANSFeRS
8.691
22.047
30,738
13.1101
RECONCILIATION OF FUNDS
Total Funds Brought Forward
93.208
14,458
107.666
110,776
TOTAL FUNDS CARRIED FORWARD
16
101.899
36.505
138,4Dd
107.666
The statement of finanoal athibes indudes all gain$ and10sses in the year. Ml incorning
resources and resources expended denve from continuin9 activities.
Thu notÈ* on paoes 11 to 17 form part ol these accounts.

CHEETHAM HILL ADVICE CENTRE
10
STATEMENT OF CASH FLOWS FOR THE YEAR ENDING 30th MARCH 2021
RECONCILIATION OF NET MOVEMENT IN FUNDS TO NET CASH
FLOW FROM OPERATING ACTIVITIES
2021
2020
Net movement in funds
Add back depreciation
Deduct Investrnenl income
Oecreasèllincreasel in debtors
Incre8selldecreasel In cieditors
30,738
1,886
181
116.4221
6,916
13,1101
3.336
1271
17,317
45.011
Net cash used In operatin¥ acknvities
23.110
62,527
Cash flows from Investment activlues:
Interest
Purchase of fixed assets
27
11.8541
12.6501
Net cash provldèd by Investing activitles
12,8421
{1.8271
Increaselldecreasel in cash and cash equivalents dtjring Ihe year
20.468
60,700
Cash and cash equivalents brought foNtsrd
169.601
108.901
C#$h and cash equivalents carrled foThvard
190,069
169.601

CHEEfHAM HILL ADVICE CENTRE
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021
J. ACCOUNTING POLICIES
lal ba515 of preparation and assessmenl of g(AnR Concern
The accounts (financial 5tatementsl have been prepared under the histori¢21 cost convenb.on wrth
items recognised at Cost or transaction value unless Olhemse stated in the relevant notes to these
accounts The finanaal statements have been prepared in accordan￿ with the Statement ol
Recommended Pracbce.. Accounbro and Reporb"ng by Chantses preparing their accounts in
accordance wrth the Finanoal Reporting Siandard applicable in the UK and Republic of Iièland
IFRS 1021 January 2019 and the Finanaal Reporting Standard applI(2b￿ in the Unrted
Kingdom and Republic of118land IFRS 1021 and Ihe Charibe5 Act 2011.
The Charity constitutes a PLJblic benefit enbty as defined by FRS 102.
The trustees consider that there are no material uncertainb.es about the th8nWs ab.lity to contsnue
as a going concern.
Ibl Funds $tructure
Restncted lunds are funds which are to be used in accordance wth speafic reslrictions imposed by
the donor or trust deed. There wefe 12 restncted ftjnds L1urin9 the year
Unrestricted Income funds comprise those funds which the tnJ5tees a￿ free to use lor any purpose in
furtherance of the charTtable objects. Unrestncted funds Incjude deS￿nated ftjnds wheTe the trustees,
at their discretion have created a fund for a speofic purpose.
Further details ol each fund a￿ disdtssed in note 16.
lel Income reeognltlon
All income is recognised once the charty has entitiemènt to Ihe incorne. rt Is probable that the
income wll be received and the amount of Income r￿1vable can be measured ièliably.
Donations ale recognised when the charity ha5 been nob"fieO in ￿ting ol ￿th the amount and
sewemenl date. In the event thal a donabon is subject to condthons th* requiie a level of perfomiance
before the charity Is entitted to Ihè funds. the income Is deferred and not Tecognised until either those
condiiions are lulSy met. or the fulfilment ol those condrtions is wholly within the contrd of the
charity and rt Is probable thal those condthons will be fulfilkd In the reportng peri<yJ.
Interest on fun<Js held on deposrt is In¢luded when receivable and the amount can be measured
reliably by the chanty. Ihis is nomalty upon nob"Iication of the Interest paid or paYa￿e by the b8nk.
Operating income represents grants. ¢ontracts. secondment fees and sundry income receNable.
Idl Exp¢ndlture Recognition
Liabilities 8re reco9nised as expenditure as soon a5 thwe is a legal (K construLtyve obligabon
commitbng the charity tts that expenditure. it Is probable that setuement wll be required and the
amount of the obligation (an be measured reliably.
All expenditure Is accounted lor on an acuua15 basis. Al expenses induding support costs and
governance costs are allocated or apportioned to the applicable expenditure headings. For more
Infomatron on ￿15 attribubon refer to note If) below.
le} Irrecoverable VAT
Irrecoverable VAT is charged against the expendrture heading forNthich r( was incurre(l.
In Allocatlon of sUPPOrt and govemante costs
Support costs have been 8IIoc8ted between govemance costs and other SUPPOrt costs Goveman(
Costs comprise all costs involving the public 8ccountats.lrty of the charity and its COTnpliance with
re9ulation and good pracbce These costs Include cosis related to independent examination and legal
lees together wth an apportionment of overhearj and support costs.
Govemance costs and support costs relabng to chantable actiVltie5 have been appo￿Oned based on
stsff time and facilities used In each actsvty
The allcratson of support and govemance costs is analy5ed in note 8.
{g} Chafitsbl• Actlvlties
Costs of cnaritable athvthe8 include govemance coats and an gpportionrnènt of stjptsort Costs as
shown in Note 7

CHEEfHAM HILL ADWCE CENTRE
NOTES TO THE ACCOUNTS FOR THE YEAR ENDEO 30 AIARCH 2021
12
Ihl Tangible flxed assets and depreclation
Fixed assets are induded sn the accounts at net book value. Addth"ons of a 51ng1e rftem or a group
of similar assets exceeding £500. a￿ capitalised at cost Ivalualion for dtsnated asset51.
Depreciation Is prowded to write off the cost less the estirnated resi(Jual value of tangible fixed
assets over thèir estimated useful lives as foblows'_
Computer
Office Equipment & Fitts'ngs
33.33°/o on (x)st
25% on cost
111 Taxatlon
The Organisa￿"On is exernpt from Income tsx by reason of rts tharitable status. Income tax
sufferèd on investment income is reclaimed In full The Charty Is not 0￿r￿ndY Tegistered for VAT
Ul Pensions
The trustees implemented an auto enrolment pension scheme from June 2016 The chanty ha$ no
Irdbility beyond making its conthbutsons and paying auoss the deductions for the employee's
contribLktions. Costs are charged to expendrture in the pen()d IncU￿ed.
Ikl Contingent Ilabilities
A contingent liabilty is identified and disdosed lor those transac*ons resuffjng from a possible
obligation which will only be conffim￿ by the Occurren￿ of one or more unTrrtain fuiure events not
wholly wthin the trustees. control.
111 Debtors
Trade and other debtOfS 8re reco9nised at settlement amount due after any trade discDunt offered.
Prepayments are valued at the amwnt prepaid net of any trade discovnts due.
Im} Creditors and Provlslons
Creditors and provis10ns are recognised where Ihe chanty has a Pfesenl obligation resu￿"ng from a past
evenl that wll piobabty resutt in the transfer of funds to a third paty and the amount due to setue the
obligation can be measured or e5timaled ￿lIablY. CreditOTS and provis￿5 are nom)ally recognised al
their seltlèmeni amount after allowing for any trade diswnts due.
2 NET INCOME FOR THE YEAR
2021
2020
Thi5 IS stated after charging".
Depreaation - owned assets
Independent Examiners Fee5
Other finanryal semces
3.338
975
1.249
1.886
975
1.081
3 TAX ON SURPLUS ON ORDINARY ACTMTIES
(See taxation policy rKJte above)
4 INCOME FROM CHARITABLE ACTIVITIES
Unrestrbcted Restricted
Funds
Funds
Total
2021
un￿strIcted Restricted
Funds
Funds
Total
2020
Grants..
Henry Smith Charrty
National Lottery- Reathing Communities
Ngtional Lottery Covid
Peter Kershaw Trust
MCC- Wellbeing
Love Manchester
Our Marnchester VCE GrAnt
Contr8Cts."
CAB- advice servi￿5
Other- advice services
49.8(K)
128,523
99.431
49.8C(J
128,523
99.431
6.934
127,642
6,934
127.642
4.000
4,000
500
2.872
1B.393
500
2,872
18.393
18,393
18,393
58.349
6.501
364.369
58.650
4.686
61.336
56.650
4.688
218,305
58.349
6.501
64.850
299.519
156.969

CHEETHAM HILL ADVICE CENTrE
13
NOTES TO ThE ACCOUNTS FOR THE YEAR ENDEO 30 IAARCH 2021 Icont...)
5 INCOME FROM OTHER TRADING ACTNITIES
un￿trIcted Re5trictqd
Funds
Funds
Total
2021
Unre51ri¢ted Restricted
Funds
Funds
Total
2020
Contribution to Office Facilthes
Talks and Presentations
Fundraising Events
18671
16671
1.934
1,934
667
E67
2,434
2,434
6 COST OF RAISING FUNDS
Employment Cost3
Rent, Rates and Insurance
Heat. Light & Water
Repairs aniy Maintenance
Cleaner & Cleaning K4aterials
858
81
181
858
81
181
766
86
133
255
116
1,356
766
86
133
255
116
1,356
45
1.251
45
1,2S1
7 EXPENDrruRE
Unwe5triGted Restricted
Funds
Fund¥
Total
2021
Total
2020
Charitablè Actfvlties
Employment Costs
Extemal Evaluations
Recturtment
Project Partners
1nlerprets.ng
Cliènt expenses
Staff Training
Staff Travel
staff Welfare
DBS Check5
Volunteer Expense5
Volunteer Training
Volunteer Travel
Support Costs
Govemance Costs
48.434
1.875
3CQ
142,444
4.525
400
85.168
389
169
190,878
6,400
700
85,168
389
169
1.C68
169,428
454
272
266
25
244
458
1.506
1,247
40.184
9.933
223,745
15
38
15
38
45,737
2,418
332.980
1.374
1.923
54.178
44.363
495
278.802
278,802
54,178
332.980
161,154
62.591
223,745
Restricted Funds
UnTestncted Fund5

CHEEThAM HILL ADWCE CENTRE
14
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 {cont...I
8 ALLOCATION OF GOVERNANCE AND SUPPORT COSTS
General
Support Goveman¢e Totsl 2021
Tr)tal 2020
Support Costs
Employment Cosis
Rent. Rates and Insurance
Heat, Light & Water
Repairs and Maintenan¢e
Cleaner & Cleaning Materials
Computer Maintenance & Software
Minor Equipment
Pnnting and stsbonery
Telephone and Post
Publications 8nd Subscriptions
Professional Indemnty Insurance
Depreciation
Room Hire
PPE
Bank Charges
Sundries
Consultan
Management Cornmittee & AGM Expenses
Accountsncy & Payroll
17.153
1,537
3,435
1.638
8S2
3,938
420
1,871
5.397
17,153
1.537
3,435
1.638
852
3.938
420
1,871
5.397
14.544
1.640
2,520
4.852
2.211
3,031
346
2.605
3,710
1,613
2,040
3,336
787
Space used
2.571
2.571
1.886
f•
2,058
2.058
948
495
2,056
48.155
3.863
948
495
975
2,418
2.224
50,117
1.081
2021
2020
9 STAFF NUMBERS AND COSTS
193,944
11,349
3.596
208,889
171,471
10.335
Wage5 and Salaries
Social Secunty Costs
Pension Costs
184738
The charity employed 11 staff during the year. an a￿￿ge of 9.
The average number of employee5. as a fiJll time equivalent was".
Management & Administration
Provision of Services
The charity ¢on5iders Its key management pèrsonnel compnses the trustees and manager. The
total ernployment benefits, I￿Uding employer pern$￿)￿ contnbutions ol the key man8gernent personnel
was £2S.738 (previous year £24,965). No employee5 has benefits in excess of £60,00012020 none).
10 TRUSTEES. REMUNERATION AND EXPENSES
No remLJneration was paid or payable directty or indire<aty OLrt of the funds ol the
chanty during the year to any twstees or to any persons known to be
connected wth any of them
No reimbursement ol expenses has been made or is due lo made to any of the
non-executsve trustees in respect of the penod.

CHEEfHAM HILL ADVICE CENTRE
1S
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 leont...)
11 TANGIBLE FIXED ASSETS
Fumitur• & Computer
Equipmenl Equlpment
Total
COST
At 31 March 2020
Addrtions
Disposals
AI 30 March 2021
9.177
9.853
1,641
19,030
2.650
10,186
11.494
21,680
DEPRECIATION
At 31 March 2020
Charge IOT Pèriod
Disposals
At 3D March 2021
8,707
487
8,383
1,399
17,090
1.886
9,194
9.782
18.976
NET BOOK VALUE
At 30 March 2021
992
1.712
2.704
At 30 ltharch 2020
470
1,940
12 CAPITAL COMMITMENTS
2021
£ nil
2020
Contracted but not provided for
13 DEBTORS
16.172
4,721
3.845
24,738
666
4.721
2,929
8.316
Other DebtOTS
Accrued Incomè
Prep8ymeniS
fje.090
8.648
24.738
5,726
2.590
8.316
Restrictèd Funds
Unrestncted Funds
14 UA8ILITIES.. AMOUNTS FALLING DUE wrrHIN ONE YEAR
76,117
919
150
1.921
67.369
2,937
150
1,735
72.191
Deferred Income
Other Creditors
Other Taxes
A¢cru815
77,324
1.783
79,107
70.165
2.028
72.191
Restricted Funds
Unrestricted Funds
15 DEFERRED INCOME
Oeferred income comprises grants pa￿ in ad￿an￿.
Balance brought fo￿tsrd as at 31st Marth
Amount released to Income eamed from charitable achvrties
Arntsunt deferred In year
Balance carried forward as at 30th March
67.369
167,3691
76.117
76.117
23,271
123.2711
67 36Q
All deferred income is reStr￿ed.

CHEETHAM HILL ADVICE CENTRE
16
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 IconL..)
16 ANALYSIS OF CHARITABLE FUNDS
Balan¢e at
Balanea at
31 Alarch Incoming TrnnsferB Outgolng 30 March
2020
2021
RESTRICTED FUNDS
Lloyds TSB FoundatK)n
NW Legal Service5 Trust
John Grant Davies Trust
Henry Smith Chanty
National Lottery- Reaching Communities
National Lottery Covi
Peter Kershaw Trust
MCC- Wellbeing
Love Manchester
OLJr Manchester VCE Giant
Arcon Housing
C8pilal."
DWP (Access to Workl
Our Manchester VCE Grant
2.713
1.092
2,713
1,092
412
15.474
8,384
1521
{36,6491
1119,0051
199.4311
2.323
11.1341
49.8C
128,523
99,431
5.7TI
5.777
331
11691
{2.8721
119.5931
2,872
18.393
405
795
1,500
258
12351
796
278.802
23
799
535
1.330
14.458
on￿st￿.¢ted Furjds..
General
Total Unre$lFicted Funds..
93.208
93.208
65.450
65.450
1,330
1,330
55,429
55,429
101,899
101.899
TOTAL
107,666 364,969
1334.2311
138,404
Previous Year
Balance at
31 March
2019
Balance at
30 March
2020
Incoming Transfers
Outgoing
RESTRICTED FUNDS
Lloyds TSB Foundab"on
Unrted Utilitie5
NW Legal Services Trust
John Grant Davies Trust
Henry Smith Charity
National Lottery- Re8thing Communrties
Peter Kersmaw Tru51
Our Manchesler VCE Grant
Arcon Housing
Capital..
Arctsn Housing
DWP (Access to Workl
Our Manchester VCE Grant
Big Lottery- Re8ching communth.es
2,713
2,713
243
3.436
12431
12.3441
1,092
2,540
11.1091
3.482
2.810
1.5
6.934
127.642
4.0(NJ
18.393
17.1511
1127,6871
11.7051
11,3271 119,4711
2.323
11,1341
5,777
405
1.500
334
493
351
13341
12351
16181
1386
161,154
258
1.060
1,327
18,643
156969
14.458
Unrestricted Funds..
General
Total Unrestricted Funds.
92,133
92.133
65.022
65.022
63.947
e3,947
93.208
225.101
107,866
TOTAL
110.776
221.991

CHEETHAM HILL ADVICE CENTRE
17
NOTES TO THE ACCOUNTS FOR THE YEAR ENOED 30 MARCH 2021 IconL..)
Purpose of funds:.
Lloyds TSB Foundation
The John Grant Davies Trust
NW Legal Services Trust
Henry Smith Charity
National Lottery- Reaching ComMun￿eS
Contribution towards:
- towards Ihe salary of a senior case worker
- towards volunteer expenses
- towards follow-￿ training costs for volvnteer3
- tow8ids tt)e Advi￿ Service
- towards the Advi¢e Service, includes futurè dep￿lation
of £738
- towards Steps for Survival PTojeLt partnership
iowards oiganisalional rewew and consutsthon
- t¢)ward$ mobiles & tablets for dients
- towaTds extra staff assistsn
- towards SUPFQttng volunteers and the Advice Ser¥￿e. This
grant is fuly spenl the remaining balance represent5 future
depreciab"on.
- towards the Advice Service
Client welfare
- tovrards volunteer expenses & equipment
National Lottery Covid
Peter Kershaw Trust
MCC - Wellbein9
Love Manchester
Our Manthester VCE Grant
Mcr & Wairington Area Quaker Meeting
Talisman Chantable Tiust
Arcon HoLJsing
17 ANALYSIS OF NET ASSETS BETWEEN FUNDS
Net
Currerrt
Assets
Net
CufTent
Assets
Fixed
A¥sets
2021
Total
Fixéd
Assets
2￿20
Total
Restricied Funds
Unrestricted
1,772
932
2704
34.733
100.967
135.700
36.505
101.899
138404
1.530
410
1.940
12.928
92,798
105.726
14,456
93.208
107,686
18 COMPANY STATUS
The company is limited by guarantee and has no Sha￿ caprtal. All members have
agreed to contribute a sum not exceeding £10 in event of wnding up.
19 CONTINGENT LIABILITIES
There were no contingent liability.es ai 30th March 2021 {2020 £niD.
20 GOING CONCERN
The company's rnain SOLJrce ol Income is grant funding and adwce SeN￿S The Trustees
consider that rt Is appropriate to prepare the aco)unts on a going concem basis and,
consequently the accounts do not Include any adjuslments that would be necessary il the
funding sources should ceasè.
21 POST BALANCE SHEET EVENTS
The trustees r￿nSider that there are no signifKant post balance sheet events that impact on the
linanaal statemen15 as presented. The trustees updated the business plan and risk management strategies
to respond to the many issues aristng from cnronavirus and the I[￿kdoWn which followed The ¢harity took
proaclive sleps to guarantee all fvnding remained In place a5 well as investing in the infrastructuie needed to
ensuie remote working for 811 staff and an uninterrupted piovision of this mLJth-needed seryice. This planning has
mèant that there are no unforeseen reductions in Income and no impact on the charity as an orFgoing concern.
22 ULTIMATE CONTROLLING PART
The company Is under the shared control of the Trustees named on Page l.
The￿ 1$ no one ptrison with ¥19n¢fiGant c¢)ntrol.

CHEETHAM HILL ADVICE CENTRE
COMPANY REGISTRATION NO: 7253445
{Englandl
CHARITY REGISTRATION NO: 1136328
FINANCIAL STATEMENTS FOR THE YEAR ENDED
30TH MARCH 2021
Community Accountancy Service Ltd.
The Grange,
Pilgrim Dnve, 8eswck,
Manchester,
M11 3TQ.

CHEETHAM HILL ADVICE CENTRE
FINANCIAL STATEMENTS FOR THE YEAR ENDED 30TH MARCH 2020
INDEX PAGE
PAGE NO.
CONTENTS
Directors. Report
Independent Examinerfs Report
Statement of Financial Activ"thes
Balance Sheet
10
Statement of Cash Flows
Notes to the Accounts

CHEETHAM HILL ADVICE CENTRE
Report of the Trustees for the Year Ended 30th March 2021
The trustees present their annual directors. report and financial statements of the charity for the
year ended 30th March 2021 which are also prepared to meet the requirements for a directors.
report and account5 for Companies Act purposes.
The financial statements comply with the Charities Act 2011, the Cornpanies Act 2006, the
Memorandum and Articles of Association. and the Accounting and Reporting by Charities.. Statement
of Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective I
January 20151-
Reference and èdmini5trative Infomiation
Charity Name: Cheetham Hill Advice Centre
Charity Number-. 1136328
Company No: 7253445
Directors and trustees
The directors of the charitable company Ithe charity) are its trustees for the purpose of charity law.
The trustees and officers seryin8 during the year and to the date of filin8 were a5 follows:
Sarah Sedge
Andrew Alexander Gridley
Khouloud Az20uni
Mary Atkinson
Revd. Sarah Fletcher
Tracy Langton
Amer Salam
Val Bayliss-Brideaux
Mohammed Ali
Jane Eberhart
Guy Johnson
Herbert McKenzie
(appointed 16" November 20201
(appointed 16 November 2020)
(appointed 16, November 20201
(appointed 16, November 20201
Key management personnel: Trurtees and Dirertors
Sarah Sedge
Chair of Trustees
Guy Johnson
Treasurer (appointed 16" November 20201
Senior managers
Sinéad O'connor
Registered Office
1-3 Morrowfield Avenue, Manchester. M8 9AR

CHEETHAM HILL ADVICE CENTRE
Independent Examlners
Community Accountancy Service Limited
The Grange, Pilgrim Drive
Beswick, Manchester, Mll 3TQ
Bankers
Cooperative Bank plc. 70-72 Cross Street, Manchester, M2 4JG
CAF Bank, 25 Kings Hill Avenue. West Mailing, Kent. ME19 4JQ
Objectives and activities
The purposes of the charity are to promote any charitable purpose for the benefit of residents of the
City of Manthester, but primarily for the benefit of the community in Cheetham and Crump5all and
in particular the advancement of education, the furtherance of health, the relief of poverty. dist￿$$
and sickne5S.
The trustees confirm that they have referred to the Charity Commission's guidance on public benefit
when reviewing the Charivs aims and objectives. in planning future activities, and setting the
policies for the year.
The charity furthers its charitable purposes for the public benefit through the provision of quality
assured social welfare advice, information and support, to enable residents to lift themselve5 Out of
poverty, and to improve their quality of life and general health and wellbeing. It increases the
capabilities of individuals through running a volunteer development programme. recruiting and
training a diverse group of local people to ensure 5eryices are culturally and linguistically appropriate
and accessible, and it increases the capabilities of other organisations by running outreach services,
by offering training to their volunteers. and by providing them with a consultancy advice service.
Structure, governance and management
Cheetham Hill Advice Centre is a company limited by guarantee governed by its Memorandum and
Articles of Association dated 13, May 2010. It is registered as a charity Wlth the Charity Commission
Idated 14" June 20101.
Appointment of trustees
As set out in the Articles of Association trustees are elected annually by the members of the
charitable company attending the Annual General meeting. with the off1cers being elected from the
Board. The number of trustees shall not be less than three but {unless otherwise determined bv
ordinary rewlutionl shall not be subject to any maximum.
Trustee Induction and training
New trustees are giving a formal iiiduction from the Man38èr that includes an overview of the
charity's activities and fundhng as well as copies of all the relevant written policies, and provided
with acces5 to external trainin8 to further develop their knowledge of trustee roles and
responsibilities.

CHEETHAM HILL ADVICE CENTRE
Organisation
The board of trustees administers the charity. The board normally meets monthly, with a break in
August. A Manager is appointed by the trustees to manage the day-to-doy operations of the charity.
Related partles and co-operation with other organisations
None of our trustee5 receive remuneration Of Other benefit from their work with the charity. Any
connection between a trustee or senior manager with any service providers must be disclosed to the
full board of trustees in the same way as any other contractual relationship with a related party. In
the current year such related party transactions are reported in Note 10.
A review of our achievements and perfomiance
From April 2020 to March 2021 we resolved 3248 cases for 1481 individuals and families throL¢ghout
the year. We managed debt worth £148,498 and raised an additional £1.2 million in income for
people {£1,217,818 in totall. As of 30" March 2021 we had 1577 case5 open for 893 people.
The seNice began workin8 remotely from 30 March 2020. The charity has operated throughout the
pandemic with not one day of service delivery missed. A large amount of work was carried out in the
first quarter of the financial year. DiEital access points were developed and people were helped to
begin using multiple ways to communhcate with the charity and official agencies.
The charity spent the first quarter of the financial year responding to the challenges posed to the
community by the start of the Covid-19 pandemic. the resulting lockdown and economic impact. The
charity also worked with local partners to combat misinformation in the community and to share
accurate information about safety and health. This continued throughout the year as information
about the vaccine programme and the testing regime became available. The charity was able to
combine its existing relationships of trust to speak directly with people as well as using online
methods to reach others with access to digital information.

CHEETHAM HILL ADVICE CENTRE
Financial review
Trustees conducted their annual and business financial reviews in April 2020. These were a150
revisited in July 2020 to ensure a robust management in light of the changed operating environment
caused by the Covid pandemic. A full review of the charl￿5 three-year business plan began in
February 2021.
Core funding comes from Manchester City Council via a sub-contract with Citizens Advice
Manchester. This partnership work involves Cheetham Hill Advice Centre working alongside Citizens
Advice Manchester and Shelter to deliver Manchesterfs citywide advice contract. This contract is
from Manchester City Council and is mana8ed by the Directorate for Commissioning. The current
contract provides income for Cheetham Hill Advice Centre until 2022 with the possibility of a further
extension until 2024.
In the past year. we worked with local partners in North Manchester to provide a place-based
response to the Covid pandemic and the impact of lockdown and economic reduction. We
fundraised £99,431 of Government funding from the Coronavirus Community Support Fund,
distributed by The National Lottery Community Fund. This funding wa5 shared amongst eight
partners and ourselves. The income raised was used to increase capacity and improve safety across
the partnership as well a5 fundin8 some resources directly for the community. This work was
independently evaluated highlighting the impact of thi5 essential work on local residents, in the
community and within the partner organisations.
Other key furbders over the past year have been The National Lottery Community Fund Reaching
Communities programme, the Henry Smrth Charity. A Manchester City Council'our Manthester
Voluntary and Community Sector granv, the Peter Kershaw Trust and the John Grant Oavie5 Trust.
We worked with Women Asylum Seekers Together IWASTI to deliver work funded by The Spotlight
Fund. We received short-term funding to deliver specific responses to Covid via Greater Manchester
Mental Health NHS Foundation Trust's Manchester Wellbeing Fund and the We Love Mcr Charity.
Investment powers and policy
The trustees. having regard to the Iiqubdity requirement5 of operating the charity. hève kept
available funds in an interest bearing deposit account.

CHEETHAM HILL ADVICE CENTRE
ReseNes policy and going concern
The balance held in unrestricted reserves at 30th March 2021 was £101,899 of which £100,967 are
free reserves, after allowing for funds tied up in tangible fixed assets.
The trustees wrote an 18 month budget to ensure the charity is financialty robust during the next
two years and would be able to respond to significant changes while still keeping a minimum of
three month's unrestricted reseNes.
Having regard to the budget the trustee5 consider that the charity is a going concern. The charivs
reliance on grant funding is managed through a flexible approach to staffinL with employees
redeployed across to other projects wherever possible if one funding stream ends and new funding
is brought on stream.
Rlsk management
The trustees conducted a review of the charity's Risk Management Policy in May 2020. This
identified the major risks to which the charity is exposed and systems established to mitigate those
risks. The risk management plan was aly) reviewed in May 2020. The charity reviewed their business
plan and have written a three year plan for 2021-2024.
Plans for future periods
The charity has developed a fundraising strategy and is working to bolster services for the intrea5ed
need that they know is growing in the community- They have also begun working with businesse5 to
develop ways for companies to SUPPOrt the charity via the provision of pro bono seTvices.
The charity has identified the funds to improve resilience in communication5 and IT access along
with building improvements in the advice centre. This has led to a list of improvements that will be
delivered on a priority basis over the next financial year.
The charity has developed further partnerships in order to ensure resident5 in other part5 of
Manchester can access face-to-face advice services. This has included working with organisations
and groups who are well placed io provloe service complementary to the work of Che?tham Hill
Advice Centre within the local area and across Manchester

cHE￿HAm HILL ADVICE CENTRE
Trustees responsibilities in relation to the financial Statements
The charity trustees Iwho are also the directors of Cheetham Hill Advice Centre for the purposes of
company lawl are responsible for preparing a trustees. annual report and financial statements in
accordance with applicable law and United Kingdom Accounting Standards (United Kingdom
Generally Accepted Accounting Prarticel.
Company law requires the charity trustee5 to prepare financial statements for each year which give a
true and fair view of the state of affairs of the charitable company and of the incoming resources
and application of resource5, including the income and expenditure, of the charitable company for
that period. In preparing the financial statements. the trustees are required to:
Select suitable actounting principles and then apply them consistently:
Observe the methods and principles in the applicable Charities SORP-
Make judgments and estimates that are reasonable and prudent,.
State whether applicable accounting standards have been followed. subject to any material
departure5 that must be disclosed and explained in the financial statements-
Prepare the financial statement5 on a going concern basis unless it is appropriate to
presume that the charity will continue in busine5S.
The trustees are responsible for keeping proper accounting records that disclose with reasonable
accuracy at any time the financial position of the charity and to enable them to ensure that the
financial statements comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charity and taking reasonable steps for the prevention and detection
of fraud and other irregularities.
By order of the board of trustees
Sarah Sedge - Chair
Date: 27, October 2021

INDEPENDENT EXAMINER'S REPORT TO THE TRLTSTEES OF CHEETHAM HILL
ADVICE CENTRE
I report on the accounts of the company for the year ended 30th March 2021, Th,hich are set
out on pages 8 10 17.
Respective responsibilities of trustees and examiner
The trustees (who are also th¢ direclors of the companj. for the pury)oses of company law) are
responsible for the preparation of the accounts. The trustecs consider that an audil is not required for
this )'ear under section 144{2) of the Charilies Act 2011 (the 2011 Act) and that an ind¢pendent
examination is needed. The charil! is required b). companv law io prepare accrued accounts and I am
qualified to undertake the examinaiion by being a qualified member of The Institute of Chartered
Accountants in England and Il'ales.
Having satisfied m)'s¢lf that thc charity is nol subjcct lo audit under company law and is eligkble for
independent ¢xamination. il is m), responsibiliti, to:
examine ihe accounis under section 145 of the 2011 Act .
to follow the procedures laid down in the general Dir¢ctions given by the Charity Commission
under section 145(b) of the 2011 Act; and
to state whether parlicular rnaiiers hai'e come lo m)r altenlion.
Ba4is of independent examiner's report
MN. examination was carried out in accordance wilh Ih¢ general Direclions given by the Charity
Commission. An examination includes a Tei'iew of th¢ accounling records kept bv the charity and a
comparison of the 2¢counts presenled with those records. It also includes consideration of any unusual
items or dtsclosures in the accounts: and seeking explanations fron] vou as trustees concerning any
such matters. The procedures und¢rtaken do not proN'ide all the eN'idence that Nvould be required in an
audit and conscquentl). no opinion is giN'en as lo ￿'hether the accounts prcsent a 'lru¢ and fair view,
and the report is limiied to those matters set out ID the slatement below.
Independent examiner's stalement
In conneclion wilh m J examinalion, no matter has come to my attcntion:
(l) which gives me reasonable cause lo beliei'e ihat in any material rcspect the requirements
to keep accounting records in accordance ￿1th section J86 of ihe Companic5 Act 2006; and
to PTepare accounts ￿h]ch accord with the accountingi records, compl), w."ith the accounling
requirem¢nts of seclion 396 of the Compani¢s Aci 2006.
ith the methods and principles of thc Statem¢nl of Recommended Prnctice: Accounting and
Reporting by Charities
have not been met-. or
(2) to which, in m). opinion, attenlion should k dra￿￿ in order to cnable a proper understanding of the
accounts to be r¢ached.
EL Anderson MA FCA CT
Community Accountancy Service Lt(L
The Grange. Pilgrim Drive,
Beswick, Manchester, M I l JTQ
Date= 27 October 2021

CHEEThAII HILL ADVICE CEi¥fRE
BALANCE SHEET AS AT 30 MARCH 2021
Reglstration Number.. 7253445
2021
2020
NOTES
FIXED ASSETS
Tangible Fixed Assets
11
2.704
1.940
CURRENT ASSETS
Debtors & Prepayments
Cash al Bank & In Hand
12
24.738
190.C69
214,807
8.316
169,601
177.917
LIABILITIES:
Amounts falling due within one
year
14
179.1071
179.1071
72,191
(72.191
Client Account."
Client Ledger
Cash at Bank
{28SI
285
12851
285
NET CURRENT ASSETS
135.7rNJ
105.726
TOTAL NET ASSErs
138.404
107,666
THE FUNDS OF TPIE CHARITY
Unrestricted Reserves
Restricted Resetves
TOTAL CHARITY FUNDS
17
17
101.899
36.505
138.404
93,206
14.458
107.686
For the year in question the company was entitled to the exemption aLbdrt
under section 477 of the Companies Act 201￿ relatin9 to small companies_
-The members have not required The company lo obtain an audit of ((s accounts for
the year in question in accordance with sedion 476.
- The directors acknowledge theiT responsibil((ies for ccmplying with the requirements of
the Act with respect to accountsng records and the preparation of aecounls.
These accounts have been prepared in accordance with the provisions applicable to
companies subject lo the small companies. regime.
Approved on behalf of the Board
l Trustee
Guy Johnson
) Trustee
S8cah Sedgè
Ddie. 271h Octobfsr 2021
The noles on pages 11 to 17 fomi part of these actsxjnts

CHEETHAM HILL ADVICE CENTrE
STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDING 30TH MARCH 2021
(INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
Year
Ended
30 03.21
Total
Funds
Year
Ended
300320
Total
Funds
Notes
Unie51rirted Restricted
Funds
Funds
INCOME FROM..
DonatLon$ and Legaries
Investment Income
Other Trad5ng Activrties
Charitable Athvities
other Income
TOTAL
1.177
1,177
1.225
27
2,434
218,305
ie671
64,85ts
82
65.450
16671
384.369
82
299.519 364,969
299.519
221.991
EXPENDITURE ON:
Raising Funds
Charitable Activ￿.e$
11.2511
11,2511
154.1781 1278.8021 1332.9801
11.3561
1223,7451
TOTAL
155,4291 {278,8021 1334,2311
1225.1011
NET INCOMING IOUTGOINGI RESOURCES
FOR THE YEAR BEFORE TRANSFERS
10.021
20.717
30,738
13.1101
TRANSFER BETIVEEN FUNDS
16
11.3301
NET INCOMING IOUTGOINGI RESOURCES
FOR THE YEAR AFTER TRANSFeRS
8.691
22.047
30,738
13.1101
RECONCILIATION OF FUNDS
Total Funds Brought Forward
93.208
14,458
107.666
110,776
TOTAL FUNDS CARRIED FORWARD
16
101.899
36.505
138,4Dd
107.666
The statement of finanoal athibes indudes all gain$ and10sses in the year. Ml incorning
resources and resources expended denve from continuin9 activities.
Thu notÈ* on paoes 11 to 17 form part ol these accounts.

CHEETHAM HILL ADVICE CENTRE
10
STATEMENT OF CASH FLOWS FOR THE YEAR ENDING 30th MARCH 2021
RECONCILIATION OF NET MOVEMENT IN FUNDS TO NET CASH
FLOW FROM OPERATING ACTIVITIES
2021
2020
Net movement in funds
Add back depreciation
Deduct Investrnenl income
Oecreasèllincreasel in debtors
Incre8selldecreasel In cieditors
30,738
1,886
181
116.4221
6,916
13,1101
3.336
1271
17,317
45.011
Net cash used In operatin¥ acknvities
23.110
62,527
Cash flows from Investment activlues:
Interest
Purchase of fixed assets
27
11.8541
12.6501
Net cash provldèd by Investing activitles
12,8421
{1.8271
Increaselldecreasel in cash and cash equivalents dtjring Ihe year
20.468
60,700
Cash and cash equivalents brought foNtsrd
169.601
108.901
C#$h and cash equivalents carrled foThvard
190,069
169.601

CHEEfHAM HILL ADVICE CENTRE
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021
J. ACCOUNTING POLICIES
lal ba515 of preparation and assessmenl of g(AnR Concern
The accounts (financial 5tatementsl have been prepared under the histori¢21 cost convenb.on wrth
items recognised at Cost or transaction value unless Olhemse stated in the relevant notes to these
accounts The finanaal statements have been prepared in accordan￿ with the Statement ol
Recommended Pracbce.. Accounbro and Reporb"ng by Chantses preparing their accounts in
accordance wrth the Finanoal Reporting Siandard applicable in the UK and Republic of Iièland
IFRS 1021 January 2019 and the Finanaal Reporting Standard applI(2b￿ in the Unrted
Kingdom and Republic of118land IFRS 1021 and Ihe Charibe5 Act 2011.
The Charity constitutes a PLJblic benefit enbty as defined by FRS 102.
The trustees consider that there are no material uncertainb.es about the th8nWs ab.lity to contsnue
as a going concern.
Ibl Funds $tructure
Restncted lunds are funds which are to be used in accordance wth speafic reslrictions imposed by
the donor or trust deed. There wefe 12 restncted ftjnds L1urin9 the year
Unrestricted Income funds comprise those funds which the tnJ5tees a￿ free to use lor any purpose in
furtherance of the charTtable objects. Unrestncted funds Incjude deS￿nated ftjnds wheTe the trustees,
at their discretion have created a fund for a speofic purpose.
Further details ol each fund a￿ disdtssed in note 16.
lel Income reeognltlon
All income is recognised once the charty has entitiemènt to Ihe incorne. rt Is probable that the
income wll be received and the amount of Income r￿1vable can be measured ièliably.
Donations ale recognised when the charity ha5 been nob"fieO in ￿ting ol ￿th the amount and
sewemenl date. In the event thal a donabon is subject to condthons th* requiie a level of perfomiance
before the charity Is entitted to Ihè funds. the income Is deferred and not Tecognised until either those
condiiions are lulSy met. or the fulfilment ol those condrtions is wholly within the contrd of the
charity and rt Is probable thal those condthons will be fulfilkd In the reportng peri<yJ.
Interest on fun<Js held on deposrt is In¢luded when receivable and the amount can be measured
reliably by the chanty. Ihis is nomalty upon nob"Iication of the Interest paid or paYa￿e by the b8nk.
Operating income represents grants. ¢ontracts. secondment fees and sundry income receNable.
Idl Exp¢ndlture Recognition
Liabilities 8re reco9nised as expenditure as soon a5 thwe is a legal (K construLtyve obligabon
commitbng the charity tts that expenditure. it Is probable that setuement wll be required and the
amount of the obligation (an be measured reliably.
All expenditure Is accounted lor on an acuua15 basis. Al expenses induding support costs and
governance costs are allocated or apportioned to the applicable expenditure headings. For more
Infomatron on ￿15 attribubon refer to note If) below.
le} Irrecoverable VAT
Irrecoverable VAT is charged against the expendrture heading forNthich r( was incurre(l.
In Allocatlon of sUPPOrt and govemante costs
Support costs have been 8IIoc8ted between govemance costs and other SUPPOrt costs Goveman(
Costs comprise all costs involving the public 8ccountats.lrty of the charity and its COTnpliance with
re9ulation and good pracbce These costs Include cosis related to independent examination and legal
lees together wth an apportionment of overhearj and support costs.
Govemance costs and support costs relabng to chantable actiVltie5 have been appo￿Oned based on
stsff time and facilities used In each actsvty
The allcratson of support and govemance costs is analy5ed in note 8.
{g} Chafitsbl• Actlvlties
Costs of cnaritable athvthe8 include govemance coats and an gpportionrnènt of stjptsort Costs as
shown in Note 7

CHEEfHAM HILL ADWCE CENTRE
NOTES TO THE ACCOUNTS FOR THE YEAR ENDEO 30 AIARCH 2021
12
Ihl Tangible flxed assets and depreclation
Fixed assets are induded sn the accounts at net book value. Addth"ons of a 51ng1e rftem or a group
of similar assets exceeding £500. a￿ capitalised at cost Ivalualion for dtsnated asset51.
Depreciation Is prowded to write off the cost less the estirnated resi(Jual value of tangible fixed
assets over thèir estimated useful lives as foblows'_
Computer
Office Equipment & Fitts'ngs
33.33°/o on (x)st
25% on cost
111 Taxatlon
The Organisa￿"On is exernpt from Income tsx by reason of rts tharitable status. Income tax
sufferèd on investment income is reclaimed In full The Charty Is not 0￿r￿ndY Tegistered for VAT
Ul Pensions
The trustees implemented an auto enrolment pension scheme from June 2016 The chanty ha$ no
Irdbility beyond making its conthbutsons and paying auoss the deductions for the employee's
contribLktions. Costs are charged to expendrture in the pen()d IncU￿ed.
Ikl Contingent Ilabilities
A contingent liabilty is identified and disdosed lor those transac*ons resuffjng from a possible
obligation which will only be conffim￿ by the Occurren￿ of one or more unTrrtain fuiure events not
wholly wthin the trustees. control.
111 Debtors
Trade and other debtOfS 8re reco9nised at settlement amount due after any trade discDunt offered.
Prepayments are valued at the amwnt prepaid net of any trade discovnts due.
Im} Creditors and Provlslons
Creditors and provis10ns are recognised where Ihe chanty has a Pfesenl obligation resu￿"ng from a past
evenl that wll piobabty resutt in the transfer of funds to a third paty and the amount due to setue the
obligation can be measured or e5timaled ￿lIablY. CreditOTS and provis￿5 are nom)ally recognised al
their seltlèmeni amount after allowing for any trade diswnts due.
2 NET INCOME FOR THE YEAR
2021
2020
Thi5 IS stated after charging".
Depreaation - owned assets
Independent Examiners Fee5
Other finanryal semces
3.338
975
1.249
1.886
975
1.081
3 TAX ON SURPLUS ON ORDINARY ACTMTIES
(See taxation policy rKJte above)
4 INCOME FROM CHARITABLE ACTIVITIES
Unrestrbcted Restricted
Funds
Funds
Total
2021
un￿strIcted Restricted
Funds
Funds
Total
2020
Grants..
Henry Smith Charrty
National Lottery- Reathing Communities
Ngtional Lottery Covid
Peter Kershaw Trust
MCC- Wellbeing
Love Manchester
Our Marnchester VCE GrAnt
Contr8Cts."
CAB- advice servi￿5
Other- advice services
49.8(K)
128,523
99.431
49.8C(J
128,523
99.431
6.934
127,642
6,934
127.642
4.000
4,000
500
2.872
1B.393
500
2,872
18.393
18,393
18,393
58.349
6.501
364.369
58.650
4.686
61.336
56.650
4.688
218,305
58.349
6.501
64.850
299.519
156.969

CHEETHAM HILL ADVICE CENTrE
13
NOTES TO ThE ACCOUNTS FOR THE YEAR ENDEO 30 IAARCH 2021 Icont...)
5 INCOME FROM OTHER TRADING ACTNITIES
un￿trIcted Re5trictqd
Funds
Funds
Total
2021
Unre51ri¢ted Restricted
Funds
Funds
Total
2020
Contribution to Office Facilthes
Talks and Presentations
Fundraising Events
18671
16671
1.934
1,934
667
E67
2,434
2,434
6 COST OF RAISING FUNDS
Employment Cost3
Rent, Rates and Insurance
Heat. Light & Water
Repairs aniy Maintenance
Cleaner & Cleaning K4aterials
858
81
181
858
81
181
766
86
133
255
116
1,356
766
86
133
255
116
1,356
45
1.251
45
1,2S1
7 EXPENDrruRE
Unwe5triGted Restricted
Funds
Fund¥
Total
2021
Total
2020
Charitablè Actfvlties
Employment Costs
Extemal Evaluations
Recturtment
Project Partners
1nlerprets.ng
Cliènt expenses
Staff Training
Staff Travel
staff Welfare
DBS Check5
Volunteer Expense5
Volunteer Training
Volunteer Travel
Support Costs
Govemance Costs
48.434
1.875
3CQ
142,444
4.525
400
85.168
389
169
190,878
6,400
700
85,168
389
169
1.C68
169,428
454
272
266
25
244
458
1.506
1,247
40.184
9.933
223,745
15
38
15
38
45,737
2,418
332.980
1.374
1.923
54.178
44.363
495
278.802
278,802
54,178
332.980
161,154
62.591
223,745
Restricted Funds
UnTestncted Fund5

CHEEThAM HILL ADWCE CENTRE
14
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 {cont...I
8 ALLOCATION OF GOVERNANCE AND SUPPORT COSTS
General
Support Goveman¢e Totsl 2021
Tr)tal 2020
Support Costs
Employment Cosis
Rent. Rates and Insurance
Heat, Light & Water
Repairs and Maintenan¢e
Cleaner & Cleaning Materials
Computer Maintenance & Software
Minor Equipment
Pnnting and stsbonery
Telephone and Post
Publications 8nd Subscriptions
Professional Indemnty Insurance
Depreciation
Room Hire
PPE
Bank Charges
Sundries
Consultan
Management Cornmittee & AGM Expenses
Accountsncy & Payroll
17.153
1,537
3,435
1.638
8S2
3,938
420
1,871
5.397
17,153
1.537
3,435
1.638
852
3.938
420
1,871
5.397
14.544
1.640
2,520
4.852
2.211
3,031
346
2.605
3,710
1,613
2,040
3,336
787
Space used
2.571
2.571
1.886
f•
2,058
2.058
948
495
2,056
48.155
3.863
948
495
975
2,418
2.224
50,117
1.081
2021
2020
9 STAFF NUMBERS AND COSTS
193,944
11,349
3.596
208,889
171,471
10.335
Wage5 and Salaries
Social Secunty Costs
Pension Costs
184738
The charity employed 11 staff during the year. an a￿￿ge of 9.
The average number of employee5. as a fiJll time equivalent was".
Management & Administration
Provision of Services
The charity ¢on5iders Its key management pèrsonnel compnses the trustees and manager. The
total ernployment benefits, I￿Uding employer pern$￿)￿ contnbutions ol the key man8gernent personnel
was £2S.738 (previous year £24,965). No employee5 has benefits in excess of £60,00012020 none).
10 TRUSTEES. REMUNERATION AND EXPENSES
No remLJneration was paid or payable directty or indire<aty OLrt of the funds ol the
chanty during the year to any twstees or to any persons known to be
connected wth any of them
No reimbursement ol expenses has been made or is due lo made to any of the
non-executsve trustees in respect of the penod.

CHEEfHAM HILL ADVICE CENTRE
1S
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 leont...)
11 TANGIBLE FIXED ASSETS
Fumitur• & Computer
Equipmenl Equlpment
Total
COST
At 31 March 2020
Addrtions
Disposals
AI 30 March 2021
9.177
9.853
1,641
19,030
2.650
10,186
11.494
21,680
DEPRECIATION
At 31 March 2020
Charge IOT Pèriod
Disposals
At 3D March 2021
8,707
487
8,383
1,399
17,090
1.886
9,194
9.782
18.976
NET BOOK VALUE
At 30 March 2021
992
1.712
2.704
At 30 ltharch 2020
470
1,940
12 CAPITAL COMMITMENTS
2021
£ nil
2020
Contracted but not provided for
13 DEBTORS
16.172
4,721
3.845
24,738
666
4.721
2,929
8.316
Other DebtOTS
Accrued Incomè
Prep8ymeniS
fje.090
8.648
24.738
5,726
2.590
8.316
Restrictèd Funds
Unrestncted Funds
14 UA8ILITIES.. AMOUNTS FALLING DUE wrrHIN ONE YEAR
76,117
919
150
1.921
67.369
2,937
150
1,735
72.191
Deferred Income
Other Creditors
Other Taxes
A¢cru815
77,324
1.783
79,107
70.165
2.028
72.191
Restricted Funds
Unrestricted Funds
15 DEFERRED INCOME
Oeferred income comprises grants pa￿ in ad￿an￿.
Balance brought fo￿tsrd as at 31st Marth
Amount released to Income eamed from charitable achvrties
Arntsunt deferred In year
Balance carried forward as at 30th March
67.369
167,3691
76.117
76.117
23,271
123.2711
67 36Q
All deferred income is reStr￿ed.

CHEETHAM HILL ADVICE CENTRE
16
NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 30 MARCH 2021 IconL..)
16 ANALYSIS OF CHARITABLE FUNDS
Balan¢e at
Balanea at
31 Alarch Incoming TrnnsferB Outgolng 30 March
2020
2021
RESTRICTED FUNDS
Lloyds TSB FoundatK)n
NW Legal Service5 Trust
John Grant Davies Trust
Henry Smith Chanty
National Lottery- Reaching Communities
National Lottery Covi
Peter Kershaw Trust
MCC- Wellbeing
Love Manchester
OLJr Manchester VCE Giant
Arcon Housing
C8pilal."
DWP (Access to Workl
Our Manchester VCE Grant
2.713
1.092
2,713
1,092
412
15.474
8,384
1521
{36,6491
1119,0051
199.4311
2.323
11.1341
49.8C
128,523
99,431
5.7TI
5.777
331
11691
{2.8721
119.5931
2,872
18.393
405
795
1,500
258
12351
796
278.802
23
799
535
1.330
14.458
on￿st￿.¢ted Furjds..
General
Total Unre$lFicted Funds..
93.208
93.208
65.450
65.450
1,330
1,330
55,429
55,429
101,899
101.899
TOTAL
107,666 364,969
1334.2311
138,404
Previous Year
Balance at
31 March
2019
Balance at
30 March
2020
Incoming Transfers
Outgoing
RESTRICTED FUNDS
Lloyds TSB Foundab"on
Unrted Utilitie5
NW Legal Services Trust
John Grant Davies Trust
Henry Smith Charity
National Lottery- Re8thing Communrties
Peter Kersmaw Tru51
Our Manchesler VCE Grant
Arcon Housing
Capital..
Arctsn Housing
DWP (Access to Workl
Our Manchester VCE Grant
Big Lottery- Re8ching communth.es
2,713
2,713
243
3.436
12431
12.3441
1,092
2,540
11.1091
3.482
2.810
1.5
6.934
127.642
4.0(NJ
18.393
17.1511
1127,6871
11.7051
11,3271 119,4711
2.323
11,1341
5,777
405
1.500
334
493
351
13341
12351
16181
1386
161,154
258
1.060
1,327
18,643
156969
14.458
Unrestricted Funds..
General
Total Unrestricted Funds.
92,133
92.133
65.022
65.022
63.947
e3,947
93.208
225.101
107,866
TOTAL
110.776
221.991

CHEETHAM HILL ADVICE CENTRE
17
NOTES TO THE ACCOUNTS FOR THE YEAR ENOED 30 MARCH 2021 IconL..)
Purpose of funds:.
Lloyds TSB Foundation
The John Grant Davies Trust
NW Legal Services Trust
Henry Smith Charity
National Lottery- Reaching ComMun￿eS
Contribution towards:
- towards Ihe salary of a senior case worker
- towards volunteer expenses
- towards follow-￿ training costs for volvnteer3
- tow8ids tt)e Advi￿ Service
- towards the Advi¢e Service, includes futurè dep￿lation
of £738
- towards Steps for Survival PTojeLt partnership
iowards oiganisalional rewew and consutsthon
- t¢)ward$ mobiles & tablets for dients
- towaTds extra staff assistsn
- towards SUPFQttng volunteers and the Advice Ser¥￿e. This
grant is fuly spenl the remaining balance represent5 future
depreciab"on.
- towards the Advice Service
Client welfare
- tovrards volunteer expenses & equipment
National Lottery Covid
Peter Kershaw Trust
MCC - Wellbein9
Love Manchester
Our Manthester VCE Grant
Mcr & Wairington Area Quaker Meeting
Talisman Chantable Tiust
Arcon HoLJsing
17 ANALYSIS OF NET ASSETS BETWEEN FUNDS
Net
Currerrt
Assets
Net
CufTent
Assets
Fixed
A¥sets
2021
Total
Fixéd
Assets
2￿20
Total
Restricied Funds
Unrestricted
1,772
932
2704
34.733
100.967
135.700
36.505
101.899
138404
1.530
410
1.940
12.928
92,798
105.726
14,456
93.208
107,686
18 COMPANY STATUS
The company is limited by guarantee and has no Sha￿ caprtal. All members have
agreed to contribute a sum not exceeding £10 in event of wnding up.
19 CONTINGENT LIABILITIES
There were no contingent liability.es ai 30th March 2021 {2020 £niD.
20 GOING CONCERN
The company's rnain SOLJrce ol Income is grant funding and adwce SeN￿S The Trustees
consider that rt Is appropriate to prepare the aco)unts on a going concem basis and,
consequently the accounts do not Include any adjuslments that would be necessary il the
funding sources should ceasè.
21 POST BALANCE SHEET EVENTS
The trustees r￿nSider that there are no signifKant post balance sheet events that impact on the
linanaal statemen15 as presented. The trustees updated the business plan and risk management strategies
to respond to the many issues aristng from cnronavirus and the I[￿kdoWn which followed The ¢harity took
proaclive sleps to guarantee all fvnding remained In place a5 well as investing in the infrastructuie needed to
ensuie remote working for 811 staff and an uninterrupted piovision of this mLJth-needed seryice. This planning has
mèant that there are no unforeseen reductions in Income and no impact on the charity as an orFgoing concern.
22 ULTIMATE CONTROLLING PART
The company Is under the shared control of the Trustees named on Page l.
The￿ 1$ no one ptrison with ¥19n¢fiGant c¢)ntrol.