2021-03-31-accounts

Company Re8iStraiion No= 07211819 (England & Wales) Charity Registration No: 1135353 IEnglarTrd & Wales) Ambient Support Limited Annual Report & Consolidated Financial Statements For the year ended 31 March 2021 AAEZ60MX 1211W2021 COMPANIES HOUSE A18

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Amblent Support ilmited Contents For the yar ended 31 M¥th IOZI Ch•rftyandTNs¢ee lTrforrnatsoD vat¢8i¢ report: Achievemenis and perf0m￿N rase study Rebrandthead officelremDte worki strateg￿ Plan 2020- 2025 Financial review li "s st￿ement artd manaEeme 12 Invemment powews and ￿KY/ReSerVeS ptlicy •hd Goiw# co￿eM 14 redors. Dutie51s1721 Is Tviisiees, rem: Strutture, 8OVtrnance and management 20 Rdarionships wth ther organisations 22 Public benefit statement 22 Obiectivesand actpnt 23 5rre￿Il￿d energ¥and (artw ieKYI( 24 Gtr4ernance Codt 25 5tenn¢ olTrustee< Re5ponybi 27 Independen¢Auditoffs re Con501idated StatemEnt of Artandal ActF•ltles 32 Comolldoted Ind Charfty B•lèMe 5hetts 33 Consolld•ted Statementof Cash Flws N•tesiothefi*atK41 Matemehts 35

Ambient Support Limited Charity and Trustee Infomiation For the year ended 31 March 2021 Ststus Ambient Support Lirnited I'Ambient"l is a Charity and Company Limited bv Gualantee. It has one wholly owned trading subsidiary.. Amber Housing Limited l-ArnbEr Housin<l. a Registered Sooety (Reference 30052RI under the Ctroperaiive and Community Benefit Societies Att 2014. Governln8 document The Charity is governed under it5 Articles of A5soriation la￿ updated on 24 June 2020. Company nurnber 07211819 Charity number 1135353 Rtgi5tered officè and operatlonal address Unit 9. Bovrne Court Unity Tradin8 Esiate Southend Road Woorjford Green Essex IG88HD Tru51ees Simon Griffiths Oavid Brindle Margaret Lèlty scott Hald3ne Alan Bates Valerie Bennett Belinda Coker Cheryl Crooks Nigel Fletcher Richard Jones Jeanette Mitchell lain O'Neil Chair (Resigned 24June 20201 Chalr (Appointed l August 20201 Deputy thèir Treasurer Karen Prortor lorraine Aeynolds Rrchard Smallwood lon Parkinson Ctroptee senior Executive Officers.. Chltf Emecutlve Officer Mark Milton Dlrertor of Flnance Roy Quiddington Director of Operatlonal ￿1¥1￿5 and Business Development Tom Harri50n Dirertor d Peoplt & Culturè Sarah Oaniel

Ambient Support Limited Charity and Trustee Informatlon IcontiThuedl For the year ended 31 March 2021 Dlrertorof S•les. Marketlnl & Communicat•ons Davina Sellick Chlef Infom)atlon Officer (Appolffled 181011211 Lee Hodeson Chief Executive and Secretary ot Amber Housin8 Limited from 01104121 (previously Chief Opera￿E Officer of Amber Houslni Llmlted until 311031211 Emelda Livetie Seuetary of Amber Houslrq Umlted until 31103121 ma￿ Milton Banke Barclays Bank PLC Level 28 I Churchill Place London E14 5HP Solkitors Trowers & Hamlins LLP 3 8unhill Row London ECIY 8YZ Devonshires 30 Finsbury Circus London EC2M 7DT Brachers LLP Somerfield House 59 London Road Maidsione ME16 8JH Statutory Auditor RSM UK Audit LLP 25 Farrin8don Street London EC4A 4AB

Ambient Support Limited Trustees. Report For the year ended 31 March 2021 Introduction The Trusiees of Ambient are pleased to present their report and con501idated audited financial statemènts for the year ended 31 March 2021 lor all entities that are part of the Group, which are also prepared to meet the feouirements lor a direclors. and 5trate8ic report and account5 for Companies Art purposes. The reference and administratpie information set oui on pa8es 2 and 3 form part ol this ￿Port. The Trustees Iwho are also its Directors) included in this 5e(tion of the report havè acteé in the role of a Trustee duri￿ the year and up to the date of signature, except when otherwise indicated. The financial statemenis have been prepared in accordance with the accountin8 policies set out in note I to the accounts and comply wtth the ArtKle5 of Association, the Companies Act 2006. the Charities Att 2011. the Accountine and Reportin8 by Chaiities.. Statement of Recommended Practice applicable io charities preparing iheir accounts in accordance with the Financial Reporting Standartl applicable in ihe UK and Republic of Ireland IFRS 1021 Icharities SORP IFRS 10211 second edition effective l January 2019. STRATEGIC REPORT Athlevements and perf¥Yman¢• Set again￿ the backdrop of an unprecedented elobal pandemi¢ as well as 9￿Xit, this year has been hu8ely challenging for us and the social care secwr in general las well as rnany othersl. Despite thi5, we have responded professionally and competenily. successfully deciphered the plethL)ra of regularly updated and sometirnes conflicting best p¥attiee. re8ulation, and general advice. and implernented sound infection control processes and PPE. to keep the vulnerable people we sllPPOrt, aftLI our staff. safe. Likewise, we have ensured that despite some of the financial k)ressure5, we have sought to do everything possible to keep the Chèrrty on a ￿rOn£ financial footin& including obtaining and making good use of the Covid-relaied support 8rants that were available from Central Govemment and Local Authorities. Key perforniance indicat<Jrs The type of service provmled to each client Current￿ forrns the cateBorie5 in the Statement of Financial Activities under which we report. The performance of the Charity is presented in a dashboard form, and reviewed quarterly by Trustees. Those dashboard report5. based on the management •ccounts at that time, showed the follo￿n8 KPIS vs budgeted objectives as folk)ws-. 2021 2020 Gross contribution YrD Actual Yro 8ud8et % Variance 9.3% ii.i% 11.8%) 10.5% 11.2% 10.7%) O¥erh*ad % YTD Actual D Budget % Variance 12.5% 12.8% 0.3% 12.0% 12.3% 0.3% Some key achievemenis durine the year were as fdlows.. The Group continued to deliver hi8h quality services across rnore than 120 I￿atIonS to oveT I.(￿0 people who require care and supporL to help them to meet their needs and 8oa15 live as full and independent lives as possible. At yeai-end, 84% of our services had-89￿ or-outstandin( ratings with CQC.

Ambient Support iimlled TTUStee5' Report Icontlnuedl Forthe year ended 31 March 2021 Despite the external environment. new learnin8 disabilities services were opened in Wand5WOrth. Leicester and Newham. and jusi after the year-end, in Bromley. The pandemic did not divert us from our planned investments tts help enable our shrft from ~Good" ro "Greav Isee"sirategic Plan12020_20251- belowl. This inclvded making a significant start to our IT and digital transformation journey with ihe development and introduction of the first rnodules of our Enlerprise Care projert. Thi5 project will give us a seeure. modular. ¢lieni•centri¢ Enterprise System, delivering corporate- wide efficiencies, and supporting Érowth and development through integration and business intelligence, whi15t driving and 5UPPOrting the Strateg￿ objettNes of Ambient. The Group continued to take steps to ensure the CharitV5 long term financial sustainability, including re- negotiation of contrarts with key fuAders_ Despite the liming of the pandemic. we nevertheless completed the roll out of our new brand as Ambient - 5ee"Rebrand~ section below. The Charity's profile was significantly raised. primarily as a result of the rebrand. A numbei of new Trustees were successfully recruited. including rjur new Chair. David Brindle. The Group continued to maximise our use of ihe Apprenti￿ShiP Le￿ funding. iThcreasing and improving the training offer for staff at all levels. Case Study- Supported LIVI￿ krvirè. Bexjey Background X was referred to Ambient in January 2020 after a period in a secure unit having been settioned under the Menial Health Att. X is a 32-year-old male. X's father was not happy with the care ènd support his son had been receivin8 prior to his arrival at Ambient. X had been moved many times in the previous 10 years of his life and had a history of violence toward staff and challenging behaviour5. X had high anxiety and could become fuated on schedule5 and detail in an attempt to control his lffe and environment. He was extreme￿ distrusrful of health professionals and care and SUPFrf staff due to the breakdowns in his previous placements. Thi5 often triggered ht5 anxiety and violent behaviour. Interventfton Staff requested that all papers relatin8 to X's previovs Ca￿ and support journey were sent through prior to hi5 arrival at the Service. This gave staff a decade's worth of history to understantl ￿th where and how there had been issues in care and support previousjv. Ambieni's staff usetl PositNe Behaviour Support IP851 io create a care and support plan for X before he had even left his secure placement. Staff were prepared and ready for hi5 arrival. PBS coache5 worked alongside the staff team to develop good practice and approaches. This PBS approach has meant that X's care has been continually adapted as X has grown and chan8ed as a person. Using active 5UPPOrt meant Ambienys most irnportant focus was allowing X to make his own choices and working closer to independence every day. Active support is an approach that constantly encoufages independent thgught and choKe. and this was implemented by staff who knew X's history intirnately and underst&Jd his behavioural triggers very well. One of X's greatest Sources of anxiety was the worry of what was toming up that day. week etc. This meam when the Ambient's staff team had a birthday party planned for X, all the decoraiions were taken down the night of the celebration $0 as not to create anxiety for him the next day. and to show a defined finish to the event.

Ambient Support Limited Trustees. Report Icontlnued) For the year ended 31 March 2021 Ambient's staff personalised every aspect of his care to make X feel he had control ¢)ver hi5 own Irle. They created a "Now or Next- board where he Saw the choices available for him that day. and he could or8anise his own ￿hedu￿. Sleep charts were put in place and one-ttrone me￿Ing5 were provided to help him to get into a healthy sleepin8 pattern. X had never previousty received any one-to-ones with intensrve engagement like this. X's mental and phy&cal health was con%dered. Staff encouraged X to keep going to the gym three times a week to keep him fit and healthy in addition to helpin8 him lose exce55 weight. Impacr ond Outcomes X's life has transformed because he is now able io communitate his needs and wants appropriately, which in turn gives him choice and independence over hi5 own life. There has been a huge reduction in challenging behaviour from X feels secure because the staff are knowled8eaNe antl trustin8 and respect￿1 of him, and as a re5uI( he gives this back to others. X is relaxed and less reliant on staff. His conftdence and life skills have increased dramaticalty a5 a result. With increased independence and control X 15 now much happier and staff are bjoking at h¢)w his anxiety medicines may be reduced in the immediate fuiure. Rèbrand After a three year consultation and development period. in April 2020. Heritage Care Limtled rebranded to become an or8anisation wilh one name IAffltHent Support iimitedl. one logo and one website to enable li to better zrticulate lis Service offerings and prOV￿e clarity of thought and vision. The aim of the rebrand was to raise awareness of Ambient a5 a Charity, create a one team culttsre. attract new tslent, and develop and attract new partnerships whilst r•)sitioning the Charity a5 a leader in its field of eypertise. The Covid pandemic did have a signifKant impart on the planned marketinB and communication5 attivity. This meant thai a substantial amount of time was spent increasing aThJ video content on ihe website and there was increased focv5 on attracting positive PR during a turbulent and troubling period. Looking specifically at the publi website in 8eneral terms. most top-level stalislics have improved dramatically. especially users and page views. however. duratitsn on web-pages has decreased while the l)ounce ratt (numbers leaving afteT viewing one pa8el has increased. The latter is most likety a result of the increased advertising spend Specifically on mental health and learning disability specific Google AdWord5' advertising campaign5. These types of campaign5 naturally create wastage as not all of that traflic can be accurate￿ converted. On social media there has been a 8ood increase in followers and -likes- but the largest platform tor growth has been on Linkedln. This wtyJld indicate that Ambient 15 attracting a busine55 audien£e to ifs profile. From April 2020-Mav 2021 we released a total of 37 press le￿ase$ and amassed 103 separate p￿CeS of coverage across the country at both national and regional le¥el. This induded nine radio interviews and two television appearances. Given the unpredirtability of the media landscape duri￿ this time. is an extellent result. Head offlce and remote working Staff rnoved into our newly purchased Head Office in South Woodford in March 2020. These offices were far more appropriate in meeting the needs of our staff and visitors. and included an investment in heatin8 and climate control that would assist in the reduction of energy use along with a range of other identified needs. Unfortunately, due to the pandemic. we had to de￿mp shortly after moving in. and the f¢xus moved to ensuring support staff were able to work effectively from home. Our IT department worked quickly to ensure that this happened with Microsoft Teams and Zoom meetings ouitkly betorning the norm.

Ambient Support Llmlted Tru5tee5' Report Icontlnuedl For the year ended 31 Marth 2021 During the pandemit. with the aid of tech1￿10gY. supw)rt staff were able to primarily work from h(Mne. with some visits to offices and schemes when required. This worked well on the who￿, with on-line Micr050ft Team5 or Zoorn meetin8s. and office land lines re-directed to individuals. mobiles. A hybrid model incorporatin8 part home and part office working is likely in fvture. Strate8ir Plan11020-20251 Ambient's 5 Year Plan was agreed at ihe Board Meeting in March 2020 and has been designed to cover the next five- year period to 2025. It has been desened following extensive engagernent with the people we support and a variety of different stakeholders. The Mission. Values. and strategic pillars of the Charity remain unchanged and will contnue to represent the guidin8 and common thread that underpins all the CharrtVs acti¥rties. The strategy continued to be structured around the 51 values which are set out below. Our development sirategy coniinued to be to rernain Sustainab￿ and financialty strong- to actively seek to improve the wellbeing of the individuals we 5UPPOrt- to enhance the employment experience of our staff. and to develop innovative service offers which serye to enhance our reputation. Our shared mission for the whole Group.. To prOvIdepe￿o￿oI1Sed5l1pp0rtthote￿Dble5 individuals to leqd ￿l￿ed0￿￿￿en￿lngfv1lI￿s in tt¢ommunity. Our shared values acros5 Ambient and it5 subsidiary. known as the Si's. are= Our S Valu•s slt •t tho hoart of all that vi• do and guld• us In all our v4¢•rkln9 prarfl¢os: Impact. ￿ nlakEt a POSnAfe If peopS Ives. enabliDg grealer IndepeDdctre. boitor ouIcornc5.Trnd incieasLYI choKe innovative- v¥k Èrttr8¢è 8 eulL4r lot ¢h¥W that SI￿￿5 contiNuOwS refleCiM￿. Improverrenl and aCh￿Ve￿ier1l ol ex¢elie￿O tnspirational: proff￿1¢ and rvlw.Trl￿g our 51aN and Ihe pcop we inclu5ive- dp<er￿Y of DXk9rOutKI. elhn4y. Ski￿. tslènlS ¥ThJ ¢￿Irl￿1￿5 Ir<kn ev¢ryY. integrity.. Wl 1&5pqcI a• peopl& ThlwKluals ano Èroat Ihemwilh GorTVa5s￿ ¢WS¥JEFal¥)n In de￿1￿￿5 we 3r¢ Opèrt. h¢rteSl. 3¢¢0￿￿[able •rt(f Ir3SPareiTI

Amblent Support Limlted Trustees. Report Icontinued) For the year ended 31 Mar¢h 2021 The key overarching vision for the next five years will be to work from a position ol "Good- to a position of "Great". The plan rs a confident ané ambitlOUS Statement abo￿ where we want io be in hve years. tsme. To that end a number of statements have been developed which articulate the scale of that ambition.. 8y 2025 the people we support will= 8enefit from outstanding quality care and suppm. We aspire to every service being outstandingly run. (Beacon of Excellence) Be eoual partner5 in ctrproduCi￿ rI￿e1$ of care. Our annual survey will show ihat this is in place for everyone. (Partner of Choicel Be supported by staff who are safe, suppjrted and valued. We 35pire to Great Plate to Work atereditation. (Employer of Choice) Be assisted by technology which ￿11 artivety promote their wellbeing and independence. IPioneering Service51 By 2025 the Charity will.. Achieve greater recognition as a leading national provider of commvnity-based 5UPPOrt for adults with complex tare and support needs to include frail elders. learnin8 disability and rnental health. (Beacon of Excellencel Become financially sU￿aInable through the development of mtye divÈr5e iN¢ome #reams to include new commissioning partnerships wr(h ihe NHS and private indNiduals. (Financial Strength) Drfferentiate itsell by prov￿Ing tailored packages of tommunity-based support and hou5in8 to those with cornplex care and support needs to include the use of charitable income to enhance wellbein8 and independence. Ipioneering Servitesl Provide sertor leading trainin8 in areas such as posriive behavioural sUPPQrt. IBeacon of Excellente Work as a community partner of choice to increase social capital. IBexon of ExcellerKel Builéing on our position of financial St￿n8th. si8nifKant in¥estsxent will be drawn down frorn our Balance Sheet to enable Ambient to realise its ambition. The five-year plan is supported by a number of enablin8 and more deiailed tunrtional and operational strategies that will be fed through the committees that have oversi8ht of these work Streams. This will mean that there 15 resource. capacity and flexibility within these dynarnic enwronments to explore. develop, act decisively and respond to opportunitie5 ès they arise. Thi5 oversi8ht will enable Ambient to have an agile and responsive approach that will take the rteps to firsttry modernise and then transform the Charsty- Covid Pandemi¢ lrnpact on 202￿2025 Plan Shortly after the original Plan wa5 agreed by the Board. the Covid pandemtt hit. Ambient concentrated its resources and (apacity on the manaeement of the pandemic and its impact on Am￿"ent se￿1￿5 and the people we supporr. As a result. Trustees subsequently agreed.. The ambition and aspiration in the plan needed to be retained. althO￿h the immediate focus should be on buildin8 our resilience tg the impatt of ihe pandemic and potential further waves. The pandemic and the resulting uncertainty woukl ne￿$$I￿te some re-prioriiisaiion with key priorities for the following 12-18 months identifRd.

Ambient Support Limited TTuslee5' Report {continued) For the year ended 31 March 2021 The financial impatt of the pandemic would need to be rN)delletl and extrakX)lated forward to inform the reprioritisation process and identify resources required. The lollowing overarchin8 Strategic priorities continue to pro¥￿Ie the ftxus for this financial ye3r'. To rnaintain liquidity To review overhead5lstructure To focu5 on workforce support arKI d￿eloPMent To divest from unsustainable services To ensure stron8 Quality Assurance and G￿rnance See "Risk statement and managemenf bdow lor more information on how we are assessin8 and managin8 the impart ofthe pandemK. Business Plans The business plans translate the strategy into actions and timeframes required across the business areas. supported by annual bud8ets and forecasts based on expettetl chan8es in income and costs for each year using prudent a55umption5. Challenges remain that require skilful management. These indude increa5in8 stsff costs le.8. due to National Livin8 Wage uplifts) which are Aot necessari￿1 C¢)vered by COr￿spOndIng annual fee uplifts from Local Authoritie5. Service5 not making a finantial contfibutitin cannot be sustained long term as a Ixk of adequate and sustainable funding impacts on the quality ol the service and often leads to diffKuhies in attracting and retaining staff. An tT antl di8ltal translormion wo8ramme foms part of our plan to secure efficiency savtngs with greater technological usage and investrnent in new integrated systems to gain enhanced management Information, drive efficiency. embrace aut¢)mation, ènd aid deciston making and ifan$pafer￿ofSerYice performance. We a150 continue our ueative staff recruitment and retention initiative5. especially in hard to recruit areas. combined with learning and developrnent offers to the care and support staff to give them clear career pathway5. Operating in (wer 120 kjcarions. we ddi¥er servKes thar meet the reds of (wer I.IJXI people who require support and care to live full lives. In our services lor people with LeaMI￿ Disabilitits IiDI the focus has been on developing our praetice so that the best outcomes are achieved in each service. We have continued to invest in PositNe Behaviour Support Iwe now have PBS Coaches and PBS Funrti¢)nal Assessorsworking in teams atross all ￿lDn$) and the person-centred Active Support approach. We n¢)w have better defined service offers around P8S. Our new auality Team is also 5UPPOrting service5to plan and moniior what we offer in better ways and is drivine inc￿3$ed levels of involvement and engagement with the people we support. New offers for people wth more cornplex needs are being developed and we opened a new 'step down, servio in London during the year. Ambient currently h35 four dorniciliary care branches. fr¥e residential home5 and one nursin8 home within the Learning Disability service portfolio. At the year*nd, these services We￿ providing support to over 300 individuals with a range of needs. whether it is a 2417 service or just a few hours a week to help people meet their potential. Our aim is to provide high quality 5UPPOrt that enable5 individuals to be as independeni as possible. live the life of their choice. and be in control of their own Ib¥es. anaining meaningful citizenship in their local community.

Amblent Support Llmited Trustees, Report Icontinuedl For the year ended 31 Marth 2021 In our Mental Health IMMI portfolio we have six residential homes. two SUPFOrted INinR servKes and one domiciliary care branch Ithrough which we can provirje flexible comrnunity SUPPOrtI. Our person-centred approach allows us to work with over individuals ￿th a wide range of support needs bui all with proactive plans to aid recovery and either maintain Of develop skills and confidence to live full lives within their communities. Services are offered as part of Willer mental health care pathways with an emphasis on moving through stsges of support tg achieve a rnore independent lifestyle includin8 taking up opportunities for volvntary and paid work. We liaise c105ely with health professionals and other Stakeholders as part of multi-distiplinary teams to ensure that emotional wellbeing. mental health and physical health are considered in a holistic approa(h lo the 5UPPOrt package. The pandemic threw up a unique set of challen8es for both the people we support and our staff tearn5 (not least the diffitultie5 in Communicating whi15t wearing masks) but services managed to delNer excellent levels of care and support regardless. Oldtr Ptople10P1- Not surprisingly. the impact of the pandemit was fe￿ most atutety in our setvices for okler people. Our focus was on keeping the people we support safe and healthy whilst also ensuring the wellbeing of staff team5 working in extremely difficult circumstances. We have concentrated on developing systems to mainiain quality standards and meet CQC compliance requirements including new expettations around infection prevention and control, stafl trainin8 and working in partnership with other health professionals. As the vaccination programme ha5 started to have an impact, we have been able to initiate work with Local Auihorities and develop our marketin8 approach Ifor potential private payers) to start to tackle the issue of low ¢xevpan(y. Where possible, and on the assumption that risks around the pandemic continue to recede. we will seek to re-open home5 a5 comrnunity assets, hostin8 dementia-friendty eommunity events, activities and informaiion sessions. welcoming people living nearby a5 well a5 those we zlready support. Our services for older people indude residential care for frail elderly people. and those with dementia, nursing care. respite sltpport and domiciliary support for people livin8 in their own home5. Duri￿ the year, OP Service5 511PPOrted almost 5CIJ people across eight vesideniial and nursing homes and two extra care housing with support location5. Wt Current￿ run 5ervites in 8ucklnghamsh1￿. Hertfordshire. Kent, Noitinghamshire, Suffolk. Gloucestershi￿. Housln¥ Man￿ernent servkes - Amber Housing provides è facililies management servKe to Ambient and acts as a landlgrd both owning and leasing property which it lets ai affordable ren15 to individuals Wlth a disability. Amber Housing does not work exclusively with AmbiEnt and is developtn8 its property management services with other landlords and housing associations. In summary. Afflbient and its Amber Housing subsidiary seek involvement from all their tlients through engagement in forums, sharing 01 information in an accessible forrn a5 reQui￿d and inviting participation in decision making across the organisation. Best prartite is shared across all areas of ihe Grtyjp. and the Ambient website showcase5 good news stories and how we can support people to better meet their needs. The voice of some of the people that we support reaches across the whole or8anisaiion through participatbon in differeni forums and discussion groups and some of the people that wt 5UPPOrt get involved in the recntitment of staff and Trustees and regular reviews of the quality of our services. io

Ambient Support Ilmited Trustee5' Report {contlnuedl For the year ended 31 March 2021 Matters of Strate￿£ importance The Company has chosen in accordance with Section 414C 1111 of the Companies Act 2CQ6 IStrate8ic Report and DIreC￿r5. Report) Regulations 2C08 to set out in the 5trate8ic report information ￿QuIred by schedule 7 of the Large and Medium-sized Companies and Groups (Accounts and Reports) Regulation5 2CIJ8. It ha5 done ￿. where ￿leVant. in respect of financial risk management objecti¥es and policies. exposuie to price (￿dit risk, liquidity risk and cash flow risk. Financial review The principal funding 50urce5 for the year were contrattual payments for tare and support seTMces from Local Authorilies, the NHS and individuals assessed as able to fund their own care and support. For housing related services. the funding ha5 been frorn Housing Benefit lor the rent and service char8es and Irom indiv￿uals for ineligible service char8es and those not eli8ible for Housirvd Benefr(. There is in addr(ion small amounts of income frorn voluntary donations aThd interest on cash deposlts. During the year the Group received income of £36.938k 12020= £38.377kl and had expendiiure of £37.562k12020.' £38,388kl resulting in a nei deficit of £624k12020.. £llkl. This was entirely in line with expectation5 a5 our Board had approved an investrnent bud8et for the year. After takiDB into account the actuarial pension loss and adjustments of £1,743k12020.. £2.594k gains) the net movement in funds at the year-end was £2.367k dehcit12020.. £2.583k surplusl, which includes £53k12020.. £5kl from Amber Howng. The pressure on staff ¢osts continues lor ihe Charity includin8 in some a￿aS staff recruitment and retention which often result5 in increased use of external agency staff at a pvemium tost. High stafflagency costs have been a feature during the pandemic linked io staff isolaiing and infeciion control measures requiring back fill from staffin8/a8encv. Even without a 8lobal pandemic. possure on stsff cost5. Staff recruitment and retentw)n is a typical care sector issue. and this encompasses geographic hoi spots. the level of pay for many care staff being close to National LNin8 Wa8e and these individuals choosing to woik in other settors. The lack of adequate fvndinE from some Local Authoritie5 to reflect the staff cost chaThge5 continue5 to put pressure on our margins. and we have continved to make efficienry savings wherever k)ossible as well as improving our systems and general use of technology to help us better manage stalf workin8, efficienry and effectiveness. We have also continued to work suctessfulty with a neuiral vendor (since 20191 in relation to our agency staff requirements. tar8etin8 both improved quality as well as a signrficant overall reduction in agency staff spend. An increasing level of voids in many OP services has been exacerbated this year in particular as z result of the pandemic and a lack of demand for spare bed5. Voids also continue to be linked to an increasing level of complexity and dependency of individuals and our ability to safely meet their needs with our current available resourtes. We have continued to work with the Lttal Author4ties involved to agree satisfactory resolufions. At the end of the financial year ieseryes totalled £9.657k 12020.. £12,024kl of which £75k 12020.. £91kl relate5 to restricted fund5. Further detat15 of the compjsition of the unrestricted funds are gNen under the 'ReseThes poli section of this report. At the year-end the Charitable Group has pension liabilities as follows.. Social Housing Pension Scherne ISHP51.. £2.159k12020= £1.048kl. LGP5 Buckinghamshire.. £2.152k12020.. £1.824kl. LGPS Sutton= £131k12020.. £48kl. li

Amblent Support Limited Trustee5' Report {coTrtinuedl For the year ended 31 March 2021 The movement in defined benefit Fension liabilities has increased this year. reversing in pan the ￿d￿ctIOn in liability seen at last year-end, resulting in è negative adjU￿rnent of £1.743k against reserves Isee note 101. The payment liabslities for all pensions are incorporated into our finanual plans as they fall due. but a5 the total liabilities are unlikely to crystallise in the foreseeable future. we are conffident our 1rdbilit￿￿ are ba.ng managed and do not have a $18nificant impact on our firnances. The pension deficit on the Buckingham5hire LGPS is not likely to trystallise in the ftsrtseeable futu￿ and the past service deficit liability for the SHPS Is subject to an annual payment arrangement. N￿e 10 of the financial statements provides further detail on how these liabilities are managed and protections that are in place to cover any liability sts)uld ￿levant contracts be terminated earfv. Performance of 5ubsidiary= Amber Housing reporred a surplus of £53k12020-. £5kl. Their total funds are £l,554k12020.. £1.501kl with designated serves at 31 March 2021 of £156k12020- £159kl recogni5ine the future property lièbilities they have relating to both owned and leased houses. (Further detai15 can befound in note 131. Rlsk Maiement and management The Trustees recognise their responsibility for risk mana8ement in Ambient and it5 subsidiary Amber Housing. and are advised of the major risks by the Executive Team at each Board meeting and in ihe relevant Sub-committee meeting5. Trustee5 are sat15fied that they have sufficient controls in place to avoid any rnajor exposure to risk assgciated with the opefation of the Ca￿ and support services. ènd the financial affair5 of the Charity and its subsidiary. Operational management are reswsible for local risk assessments and artion plafts as they wLNJld directly impatt on provision of services to people within their area of responsibility. The risk Tegister of Ambient includes risk5 under four headings which are Qualrty, Profitability. Development and Other. The schedule identifies the Idlowing risks as being the principal risks.. Quality the greatest risks relate mainty to those that invO￿e working wtth indwiduals wr¢h increasin8ly complex needs and the Importan￿ of having a hiRhty skilled staff *am to work effertivety and Safely with individuals presenting this high level ol need. These risks a￿ fvrther mitigated by having best practice policies in place le4. PBS. Livinz Well framework), conducting comprehensive risk assessments prior to adrnIS￿on and regular Quality Assufance reviews. reviewing 3codentlincideThtlsale8varding data, monitoring instances of reduced care packages. and ensurin8 the appropriate level of staff training is in place. Recruitment and retention remain key sector issues. and the thallenge5 associated with these can in some instances lead to a higheT ihan desirable.use of agency. This is mitl£3ted by the recent centralisation of the Recruitment Team. introducing tsr£eted wruitment initiatr¥es. ensuring ongoing supervision, support and easy acce5S to training for all staff. and working with staff on development pathways. 12

Ambient Support Llmited Trustees, Report l¢ontSnuedl For the year ended 31 March 2021 Profitability- even wrthout ihe additional pressure of a global pandemic. a key financial risk during the year remains ihe eeneral economic climate for social Ca￿ fvnding and the implication5 this has on our ability to recruit and retain stsff and to receive adequate income against our tosts from Local Authority funded packages of care and sUPPOrt. to ensure su5t3inability. The risk of financial exposure and erodin8 margins, due to, for example. cuts to the volume of care support hours. change5 frtsrn bkxk to spot arrangements. increasing stsff tosts (legislative wageslpensionsl. remains. An increasing financial risk relates to void levels and the related loss of income in some of our older people semces. especially posi Covid (also see "Other- the ynprecedenteé Covid pandemic- below). Thi5 15 mitigated by our use of customer focused marketin& investment in service infrastructure, locus on heatth and safety and infettion control. streamlinin8 of referrals and admissions. and maintaining our prtractive relationships with Commissioners and contracts departments. There is also a risk of hi8h agency costs relaied to recruitment and retention difficulties in sorne areas. ahhough this has been mitigated by our on-goin8 P051tive relationship with a neutral vending organisation to address this 155ue. We mrtl8ate the financial risks by closely rnonitoring our reserves position, and our profitable pricing approach and contract negotiation seeks to reduce the instances of delivering non- sustainable loss-making services. We have set bvd8ets and plans against which we monitor our performance. and variaiions against these will be quickly seen and remedial action taken. We also produce regular forecasts and lin)ntial models. which moniior FN)tential impacts on our finances in future periods. and these are shared with and discussed at trustee meeting5. Our constant monitoring mechanisms (see "Other- the unpfecedented Covid paThYemirf below) ensure5 we identify any i55ues quickly which enables a quick Mitigat￿n& response. Development the opportunities for service 8rowth ale available through Local Authority tender routes, and for more specialist start-up Se￿ICe$ in areas to meet local need. Wtth increasing pressure on Local Authority finantes. there is a risk this tan traft$￿te to additional financial risks for a service provider, for example with tighter contract margin5 and greater responsibility for voids. which mi8ht ultimately make services unsustainable. There1￿e. we seek to ensure we onty ￿nder for contracts that are deemed financially susrainable. and we have embedded a robust governance protess and multi discipline project management approach to iendering and new service start-UP5. Covid-19 related risks - the unprecedented Cowd pandemK has highlighted a number of potential risks, includin8.' risks to the welfare and wellbeing of our staff and the people we support. DNAR Ido-Thot- fesuscilate orderl processes being circumvented- reputational risks.. under reporting of incidents and safeguards,. robustness of our IT framework and re50urcing to deal with the pandemic and supporting more staff working remotely. In response. we have estsblished a business continuity Covid monitorin8 group ihat rneets on a regular basi5 and monitors latest guidance and best practiie, and reports regularly to the Board.. additional moniioring of the Situation ihroush ihe Quality Group. monthly management accounts reviews aThd quarterly performance rewews- we have put full infection control procedufes in place and ensured we have adequate stocks of PPE across our schemes.. instigated virtual quality assurance ¥i5its.' made additional investment in stafl, infrastructure. and technology to better sUPPOrt the or8anisation during the pandemic. Sleep-in decision the long waited detision of the Supreme Cwrt in relatson to 51eep-in pay finally tame in just before the end of the financial year. and an appeal to have workers paid at least National ￿ving Wage INLWI whilst artually asleep was dismissed. Thi5 decision finally ￿mOveS any poiential contingent liability that we may have had in relation to 51eetrin payments. We continue to remain fully compliafit w*th National NLW le8islation. including that which is currently applicable to sleep-in payments. Brexit - the iTrtroduttion of a poinis-based immigration system post 8￿Xit would potentially impart our labou¥ supply. In mitigation. we continue to ensure our remuneraiion and learning and development offer remains competityve. 13

Ambient Support Llmlted Trustees, Report (continued) For the year el￿ed 31 March 2021 Major contrarts- the tontratt wilh Butkinghamshire County Council is a map)r contract with longevity in its arrangements, and poses a significant risk around financial sustainability. However. we have made good progress working Close￿ with the council io ultimately ensure that the contvact meets all the necessary requirement5. It shtyJld tts¥ef all aspects of the Care Act and have a mechanism in place to ensure sustainable fundin8 methodology io include future employment liabilities. We have seen introductions of Nation31 Living Wage. auto enrolmeni pension and the apprenticeship le¥y, all outside ol the initial scope, and referTals of indwiduals requiring care with greater levels of dependency and needs, and we require the conirau arrangements to be fit for the fvture. Health and Sèfety- we are workin8 through some fire safety compliance issues in one area. having obtained independent survey reports to establish required works and we are working very closely with the landlord. the lotal touncil and both the local Fire and Rescue department, as well as our own designated fire partner. to make the necessary improvements. Some of these improvements have already been made. and throughout. we have ensured that we have appropriate staffin8 leve15 in place to ensure the satetv gf clients. io the complete satisfauion of the fi￿ parthers involved. Amber Housing - 3 separzte risk register 15 shared with Ambient and this details ary avea5 of concern. Failure wsth statutory compliance by a third-party landlord or provider remains the highest risk area. although this is mitigated by re8ular monitoring. Invesiment powers and ￿lIcY Under the Articles of As50ci3tion. Ambient has the power to invest its resource5 in any way the Trustees d￿erMIne as if it were absolutdy entitled to ihe assets of the Charttv. We have continued this year to retain surplus cash in bank deposit accounts. This gives us strength in our liquidity which we have seen 15 important to Local Authorities as rnariy care provider5 are facing financial difficulties, exacerbated by the pandemic. It has also 8iven us confidence to consider potential acquisf(ions as we have the working capital to take on new sefvices. However. as the retums from cash related deposits remains low. we continually review our risk appetite and the potevtial for impr¢wement in returns that other investment options. including property. can offer. Ambient has a current investment in the forni of a loan to Amber Housin8 of £192k. secured with Cha￿eS over Ireehold properties (which are leased to people wrth learning disabilrtiesl. This remaining balance will be repaid over two years. (Note 14 of the financial statements provides more detail). ReseNes policy and GOI￿ Concern The Trustees have reviewed the financial position of the Group during the year at each 8usiress Improvement and Financial Perfgrmance Committee IBIFPI meeiin& and each Board meetin& and consider this in relation to the expected incre35e in funds and known. and potential. liabilities. As at 31 March 2021. the total funds held on a consolidated basis are £9.657k. This is made up of: £13.868k Unrestritted funds £156k Deslgnated funds £75k Restricted lunds £4.442k Pension reseThe de￿it The restritted funds comprise variou5 donations received for specifK 5ervKes. li is intended that these monie5 will be spent during the year for the direct benefit of those seThice5. The designated funds relate to lialylities expettetl on Amber Housir8 properties in the comin8 years. 14

Ambient Support Limited Trustees, Report (continued) Forthe yearended 31 March 2021 On 31 March 2021 the Group's -free ￿serVeS~ Itotal reser¥es excluding restricted and designated funds, funds represented by fthed assets and funds represented by penyonl were a Surplus of £3.108k12020.. E4.438k 5urplusl. The target level of Group reserves has been determined based on main￿lnIng sufficient reserve5 to cover fluciuatlgns in each business area, the environment each operates IA. and in meeting its obligations as they fall due. The approach to our reserve5 policy is to set è minimum level below which reserves should not fall of £Sm. plus additional reserves relating to specific ilem5 identif￿d that may impatt reserves. On this basis. the current General Reserve Target is £8.7rn. made up as folk)ws.' General reserve- Total uDTestrirted reseTves (including penyon defiot and fixed assets) Growth develr>pment and investment fund lin£ludinE investment ￿515. anLI a¢Jditional Covid fundsl Risk of loss of significant wntracts Regulator breaches, lines etc. Based on Risk Re8ister ICQC. ICO. Heme Office. H&S Executive, GDPRI. Reputational darnage and consequentia1 knss of core Income- based on a wential h)5$ of total income £3 m with a Risk Re¥i5ter Possible ￿ke1•h0od score of 10% Ernpksyrnent related matters Reserve related to BucksTUPE Failure of a contractorlbreach of contra Tatal General Reser¥e Target ÉS.Om £0.9m £0.8m £O.?m £0.3m £O.Im £0.7m £0.2m É8.7m The current ie5erves kvel of £9.7m is above the GerRral Reserve Target. In order to utilise ex￿$ reserves. the Trustees have agreed an investment plan includirtE the Enterprise system and key sirategic foles le.£. in di8ltal transformation. busine55 developmentl. In addition. due to the financial impact ol the pandemic. luture investments may initially be at a slightly slower pace than in previous periods. The reserves polity is reviewed annually at the end of the financial year. or so¢)ner if the￿ a￿ significant thanges in the risk regisler requiring a change to the level of reserves held by the Charity. The Trustees have considered the impart of the pandemic on the Group and have prepared the financial statement5 on a going concern basts ès the level of reserves and the degree of volatility in income and costs are deemed sufficient to enable the Group to continue for the foreseeable future. The Group has on the whole been coping well in the current Covid climate. and any risks have been well discussed between the Executive and Trustees. and documented on the risk register. alon8 with miti8atin8 controls. Further d￿011$ of ihe principal risks (refer io page 121 and future impact Ireferto page 81 of the virus h￿e been considered and are deemed acceptable. The Trustees have Teviewed the expected future budgets and ￿an5. cash flows and liquidity of the Charitable Group and have discussed potent131 eific*nty savings that might arise in future and the opportunities for growth across all services, and consolKfation of some services. and are fully satisfied that the Group meets the -goine concern- criteria. Dirertors. Outie$1$1721 In complying Wrth their duties under $172 of the Companies Act 2cl￿. to promote the success of the or8anisation for the benefi't of its members as a whole. and to achieve its tharttable purpose, Trvsiees have had regard to a number of fattors. i￿luding the following-. 15

Ambient Support Limited Trustee5' Report lcontlnued) For the year ended 31 Marth 2021 The likely consequen￿5 of any decision in the long term I key decisions that may have a significant impact on the k*ng-terffl future of the Charity are discussed with Trustees at the relevant sub-committee as well a5 the Board. In respert of key on-going projetts. initiatives or strategies, Trustee5 receive regular Ukwjates to ensure that there is an appropriate level of oversight. As any plans are developed. Trustees will have regular clear oversight of them. and a number of Trustee and Executive joint-away4ays- were held durinE the year, to discuss and agree the strategic plan. priorities. and key issues. The interest of the organisation's employees Our staff are our mosi valuable and prized asset. are Ambient. A Workfovte Development Stiategy has been developed to support the delivery of the operational strateBY. built around four key strate8lC themes.. Indu5iveness. Foster a fully 5UPPOrtive ènd enablin8 cuknre DiscTiminztion and unconscious bias are prOactive￿r addressed Ensuring our workforce is diverse and inclusive Engagement Prornotin8 staff engagement and active listening U5in8 Staff forums, networks and suryeys 5UPPOrt and enable stsff throu8h coaching and wellbein8 Development Offer well defined learnin8 Pathway5 Making above industry level of inve5tmeni rn Jearnin8 and development Embedding professional leadership at all levels Recruitmeni Recruiting for attitude, training foi skill Best in class values based recruitment Strearnlined recruitment to ensure best candidates The strategy is supported by a detailed annual implementation plan with clear outtomes. Which is a8reed and monitored via our Organisational Development and Resources IODRI committee_ Ambient is strongfy tommitted to engaging in a meaninglul way with its workforce, and some example5 of htsw this happens include". Quarterty Joint Staff ConsuttatNe Forum. where key issues are discussed and consuhed on with staff representatives. includin8 key challenges and bu51nes5 critical issues. A lar8e section of ihe agenda is driven by ihe representatives and a number of Senioi 0￿￿er5 attend, including the CEO. It is a vibrant and energeti discussion group. 16

Ambient Support Limited Trustees. Report Iconlinuedl For the year ended 31 Marth 2021 Staff conference5 which pre-covid had been held regionally on an annual basis. frdce to face, with inieractNe sessions and presentations. aftd attended by around I8￿2(1} staff had to be postponed last year as a result ol the global pandemic. Feedback on the value of our staff conferences has always been exiremely positive. and we will be holdine these again this year in the autumn. Covid pevmittin8. Nevertheless, a number of online staff forums were held during the year with members of the executive tearn as part of our engagement Strategy. Some sessions were learning events related to the pandemic. providin8 colleagues with support and an opportunity for reflection. The Charity akn extended the gffer through the Employee Assistance Prograrnme through additional critical irrident support for those 5ervice5 and teams that had been siBnifi¢antly allected by Covid outbreaks. An annual staff survey is condutted which in both local and corporate artion plans. The outcome5 are quickly shared with colleagues and feedback 15 communicated in a -you said. we did. forrnat. -Pulse- surveys also took place focussed on specslic topics le.g. Covidl. Key poinls from Ihe al￿le staff interactions. a5 well as the impact of any major decisions affettin8 Staff, are reported to Trijstees via the Organisational Development and Resour￿ sub-comrnittee, andlor the Remuneration SU￿Ornin1ttee. as well as the Board. Trustee5 recetve regular updates on such things as remuneration. safeguarding. and heakh and safety. in relation to our workforce. Arnbient give full and fair consideration to applications for employment made by disabled persons. All disabled applicants who meet ihe minimum criteria for a job vacancy wtll be granted an interview and Ambient will con5idef them based on their abilitie5. Consideration will be given to any reasonable adjustments which may be Thecessary and appropriate at the interview stage. including thts5e whith allow the use of technology whith would assist the interview process. If employees were to become disabled whi15t employed by us. we would ensure they were fully supported in continuing their employment wlth us wherever possible. and we would provide any additional training required. We fully support the training. career development and promotion of all disabled persons employed by us. Staff at Ambient who have a disability las defined under the Equality Act) have the opportunity for ongoir¢ support under the Ambjent Support Disability Support Scheme lor staff. Ambient will also make any reasonable adjvstments to the workplace and to ernployment arrangements to ensure that a disabled person is not at any disadvantage when Compared to a non-disabled person and support will be gtven on an ongoing basi% with regular assessments of whetheran individual's needs are being met. Annual staff survey Our latest annual Staff Survey was run in November 2020. We had a t¢)tal of 512 responses141% of our total staff team). Whilst this was lower than last yearfs response rate, the ￿dUctIon in retums was not unsurprising given the unpredictable event5 012020. Ihe survey covered seven key ihemes= About You. My Role. Teamwork. Your Mèna8er. leadership. The Organisation and Diversity & Wellbeing. The responses were very similar to the previous year. with some partKularly positNe responses.. Just over 93% of respondents said they We￿ satisfied wr(h the ￿ornIng and trainin£ opportunities provided to them. Over 83% of staff said that their managerfs communicatKJn 15 open and honest. 92% of stafl said that the Charity is run on strong ¥alues. Thi5 Shows an increase of 2 percenta8e points on st yearfs results. 17

Ambient Support ilmited Tntstees, Report {contlnued) For the year ended 31 March 2021 In terms ol diversity and wellbeing 82% of colleagues said tw were satisfied that the Chairty is concerned about the wellbeing of it5 employee5- a 3 percentage point increase on last yearfs response. 78% of people that responded said they understood how their team contributes to ihe succes5 of the Charity, with thi5 figure seeing a slight improvement on lam year's response. The overrKJin8 I￿￿e highlighted by cdleaEues continued to be the subject of pay. in particular differentials for Team Leaders. both i5sue5 having been subsequentty addressed. although with the National Livin8 Wage increasing. basic pay and dIffe￿ntial$ will coniinue to be an on8oing wessure. The subjerts of Rewaril and Reco8nttion was also highlighted in respondents. cornments. We continue to provide Ivnds for Regional Managers for Above Beyond the Call of Duty Award5 IA8CDI, which are given at a local level. We also ran the Covid Heroes Award5 lin late 20201. However. we plan to introduce a MO￿ regular reco8nition scheme tg supersede the previous Si Awards %heme. GNen that each region in which we work has its own particular challenge5. Regional Managers each developed a Staff Survey Action Plan. takin8 into account the 5uryey results. ￿fleCtIng and addressing those regional issues at a localised level. Recognising h()w difficuh and stressful it has been for our staff deali￿ with the pandEmic. we have Tecefflly extended our contract with Cic. our Employee Assistance Programme IEAPI. to ensure we can continue to provide staff with hts￿ ol support resources. including one-to-one coun5ellin8. In addf(ion. we have begun a programme of resilience training for staff which will filter ihrough to all levels of ihe Charity over the comin8 year. We a150 engaged a Psychotherapist to deliver webinars to front line staff and rnanagers focused on wellbeing needs arising from the pandemic. Clinician led critical incident type support was offered to staff groups in areas identified as needin8 addrtional 5UPPOrt. The need to fost*r the oryanis•tion'5 business welationshtps with 5upplièts. customers and other key stakeholders The people we SLlPPOrt are our key stakeholders. They are why we are here. They art at the centre of. and the focus of. everything we do. We en8age with them in care plannin& wtth re8ular and continual contaci and feedback, with their famity supporters. and with their GPS and other specialist care professionals involved in their support programme. to ensure we are continuing to 8ive exh person ihe personalssed care and support that they desire. The care plan5 of the people we sUPPOrt are all individualty discussed with them andlor their relatives. and re8ularly updaied. $0 we can work towards the ouicomes ihat are sou8ht foT each person, and provide them with the best P055ible care to support those outcomes. During the year. Trnstees engaged in Cowd-safe virtual visits Irather than the usual on-site visits) to schemes. These visit$ 8i¥e Trvsiees the opportunrty to engage direttly wilh the people we support. as well as with our front-line Servi￿ staff. 50 are a valuable t￿1 in understsnding how our clients and operational staff feel about ihe Services we are providin& and identilw.ng any potential issues and feeding those back to the Executive. Regional and oiher operaiional rnanagers also regularfy give presentations to Trustees about the services in their area5. often induding various tase stud￿5. to help Trustees undev5tandin8 ol what's CYr￿ntly happeF)in8 in that particular front4ine. Purchasers of our services. intluding Commissioners ICCGS ènd Local AuthNitiesl. are our key cuMomer5. We encourage feedback from customers so we can improve our ser¥Kes. e.B. re-shaping service delivery to fit with the requirement5 and finance5 01 the purchaser. negotiatinB and agreeing the care 5UPPOrt required lor specific indi¥idua15. or groups of individuals with certain Ca￿ needs. and a#￿e1Thg pricing. We always seek to deliver high quality se￿Ice$, but frequently have to deliver to a light pfice ptynt_ Trustees are regularly apprised at ihe 8oard and sub-committee meetings of our liaisgns our various customers. and of any particular current 15sue5. These will tome to light also in the presentations mentioned above. and are also reported in the quarterly dashboard performance reviews (covering all schemes across all reeional areas and all client groupsl. which all Trustees have presented to thern. 18

Ambient Support Limlted Try￿ee$. Report {continued) For the year ended 31 Marth 2021 Our relationship with our supplier partner5 is key to our effettryeness in providing quality care services. For example, in relation to accommodaiion we do not own. we rely on third party landlords for quality property provision that is safe, well maintained. and appropriate for ihe people we 511PPOrt. and we liaise c105ely wilh them to ensure that thi5 is the case. Any significant 155ues that might 3ri5e from time io time wilh particylar suppliers are reported to Trustees. We also play an active and vital part within the communitie5 of the key trade bods thai represent U5 le.g. National Care Forum INCFI. Voluntary Organisations Di5abtlity Group (vo￿)1_ ReBulator5 le.g. CQC. HSEI are key stakeholdets as we a￿ legalty obl¢ated to operate under multiple regulatory regimes. We respond to regulatory ￿pOrr$ and findings in a positive way as we alway5 want to improve what we offer. and want to ensure that we continue to operate safe and quality services of ihe highest level. Re8ulatory reports are notified to Trustees, ènd are also reported as part of the quarterty dashbJard5 and performance reviews mentioned above. so Trustees have eady sight of any particular issues. The impart of the organi5atiorfs <)ptrations on the ¢)mmunlty and the en¥ironment Ambient 15 committed to building social capital within the communities in which it works. For example. Ambient support's Community EnRagement and Inclusion SeThices add flavour and colour to people'5 lives, helpin8 to redu the Stigma and ssdation of mental ill health. These projects are 3n important part of our offerin& and allow people to participate in meaningfvl and enjoyable activities. often together with friends and famity. to boost confjdence and io help build Social and support networks. People who take part can e¥pett to.. Learn new skills and acce5$ training opportunitie5 and further education. Build social networks and decrease feelings ol social isolation. Have their voice heard and help to shape and ￿an the delNery of Ambienvs mental health services. Gain supporr to join. or even stsrt. a service user-led group. 8utld confidence that enables peOe to move toward5 emplo￿￿1 or volunteerin8 Opportunities in their communities. Current projects. now resuming after Suspension during the pandemic. include.. The Ambient Creative Arts Project.. A creatNe art5 project that allows people io explore their potential and creativity wa the medium of ceramics. The Ambient Horticultural Project." A ￿rtIcUlture program￿* that support5 wellbein8 by involving people in the delivery of gardening 5erwces across South East London. Service users learn gardening and horticulture skills, which can assisi them in returning to work orgaining future ernployment. Singing for Wellbeing". We partner with Harmony. a Bromley-based 'sineing for wellbein< group- open to people who use mental health Servi￿ and their family and friends. Case studies relating to these type5 of project are regulady presented at irustee mewinffs. Please also see how we seek to reduce our environmental f￿tprint in the"Streamlined energy and (arbon reportin on page 24 below. The deslrablllty of the oreanisatlon malntalnlng a reputaiion lor hlgh 5tsndards of bu5ine5s conduct It is particularly important. given the llature of Ambient's work as a leading social care charity. and in liaisin8 with the important stakeholder Rroups mentionetl atM)¥e. that we ensure the maintenance of our reputation of high standards of condurt in all our business dealings. Further. in relation to organisational risks. our risk registers are reviewed regularty by the Executive and at tTUStee committee meetin8$ to determine any impacts arising Irom the meetin8'5 discussions. includin8 any impart that might relate to reputational risk. and fattors that may mitl8ate those risks. 19

Ambient Support Umlted Trustees, Report {continuedl For the year ended 31 March 2021 The need to act fairly as between membevs of the organisation The Board collectively ensures that it acts fairly as between its members. and that all members act in the best interesis of AmbienL focused on promoting the success of the organisation in meeting its charitable aims. In doing so members will exercise independent judgment. reasonable skill. care. and diligence. and avoid lor dedare where not avoidable). any conflicts of interest or conflict5 of loyalty- GOVERNAIICE StN¢ture. govern¥￿t and manaKement Ambient Support limited is a Charrty regisrered with the Charity Commission for England and Wale5 and a Companv Limited by Gltarantee (Charity No. 1135353 and Company No. 072118191. Arnbient Support Limited has one arti¥e sub5idiary.' Amber Housin8 knmited a Registered Cwperative and Community Benefit Society (Reference 30052RI and one dormant sub5idiary.- Amber Housing Venture5 Limited- a private company limitèd by guarantee (Companv No. 121811651. As part of a Governance review whith became effettrye from l January 2017. and in accordan￿ with the recommendations of CC35 regarding unconflicted Board members. it was agreed that Trustee5 should nol Slt on more than one company within the Group as a Trusree. The role of ctroptee was created whereby ihe skills and experiente of an individual could be retained for a period by any part of the Group and they could attend Board meetings but would havp no votine ri8hts. The Ambient's Board can nominate andlor remove Trusiees onto the Boards of it5 svbsidiary and made the relevant changes in Amber Hou5in8. All Trustee appointments are proposed and agreed bv the Ambient Board, ineluding those involving nominaiion to 5ub5idiary Boards. Ambient is governed by lis Articles tsf As50¢iation which were last ievisetl on 24 Jure 2020. It should have at least seven members and not rnore than 15. and they will aa on a voluntary basi5 as Trustees and Direttors under Company Law. As at 31 Marth 2021 it had 14 Trustees and one tO-OPtee. Trustee5 of Ambient guarantee to C¢￿tribute a Sum not exceeding £1 to the a5set5 of the Charity in the event of it being wound up. The Trusiees had no beneficial interest in the charitable tompany. All Trustees are iequired to complete "fit and proper per50n" declarations to meet the requirements of the Care Quality Commission ICQCI and HMRC in order to fulfil their role. There are also no persons with signrficant control KJentified for Am￿nt. as all decisions are transacted through the Ambient Board with all Trustees involved. Amber Housing is governed by its rules which were last revised on l January 2017. It should have at leasi six members and no more than ien. and they will act as Shareholde￿, and report io ihe Financial Condutt Authority as their regulating body. As at 31 March 2021 it had seven Shareholders IBoard mernbersl and three co-optees. All Trustees/members are recruited through 8dvertiyn8 the vaczncies in suitable publications and online recruitment sites and the skills and experience required of the Trustees are determined by a review of the skills matrix for the Board also recognising a desire for Some service user participation on the Board. A5 part of the Governance change5. all Trustees servin8 for Ambient or Amber Nousit18 were issued with a new starting term date of l January 2017 and n initial term of eiiher two or three years. The maxtmum term for seThfice is two terms of three years each. 20

Ambient Support Llmited Tfustees. ReP￿t {contlnued) For the year ended 31 Marth 2021 New Trustees undergo an indurtion during whith their legal obligation5 are outlined by way of a meeting with the Chief Executive to go through the structure of the committees aThY decision making processes. together with the curreni business strategy and business plan. and wilh the Dirertor of FinarKe to review the recent financial performance. the current budget and any other relevant financial foreca5t5. These 5e55ions a￿ complemented by visits to services at which they can meet and discuss issues w((h kncal operational staff. All Trustees are active in visiting services on zn annual basis to see directly the benefrt the Charity is bringing to the lives of the individuals thev support. Trusiees are encouraged to attend internal trainin8 courses which cover Safeguardin& Governance and Charity Law. Ongoing training is provided to ensure that all Trustees are familiar with Charity Commission 8uidance and £hanBes to any statutory requirement5 that may impart on their role. The Trustees operate a number of sub-committees to assist them in monitorinÉ the perfofmance of the Charity- The basis of the comminee struciure changed in 2017 and Afflber Housing Board now meet separately to Ambient but have repvesentation on eath sulFcomm￿ttet which continue io operate on a group basis. The sub<ommittee5 eèth have their own terms of reference. and provide great value in their re5￿CtIVe areas of expertise. doubly $0 during the pandemic given the importance of keeping the people we support safe, maintaining quality service deli¥ery. supporting staff wellbein& driving digital transformation. and maximisinK acce55 to and use of C¢)vid related erants. The sub-committees are as follows= Quality Improvement and Safety IQISI Business lrnprovement and Financial Performance18IFPI Organi5ational Development and Resources IODRI Remuneration All Trustees afe Cove￿ in their role through an insurante policy which indudes Trustee Indemnity cover. The cost is not separated as it is part of a comprehensive Social Welfare combined policy which includes the employer, publk liability, medical malpractice and professlonal indemnity insurance induding the management liability in5urarKe which covers the Trustee role. The daY-t￿daY operation of the Chartty 15 delegated to the Chief Executive Mark Milton. and his respective Executive Management Team detailed as Senior Officers on pages 2 and 3. There are functional managers for each of the key areas ol the business. In addition. service managers are re8iMered with CQC where required. The day to day operation of Amber Housing is delegated to iheir Chief ExecLrti¥e- Emelda Livette. who is attountable to the 8oard Members of Amber Housing and reports to the Chair of Amber Housing from April 2021 Ipreviously reporting to the Chief Executive of Ambient). The Trustees consider the Board of Trustees of Amb*nt. the senk)r offKers employed by Ambient and the Chief Executive of Amber Housing comprise the key management personnel of the ehartièble Group. All Trustees give of their time freely and no Trustee recefftl remuneration in the year. The RemuTheration Committee reviews the pay sirate8y lor the senior Staff. It maintains a watching brief on the widef ernployment market and the need to review all management salaries to ensure that talent can be recruited and retained to gNe ihe continuity and depih ol ski115 required to achieve their objertives in comin8 years. The committet also adwses the Chief Executive and the Executive Management Team on pay and rewards for the wbder workforce. 21

Amblent support Llmited Trustee5' Report {continuedl For the year ended 31 March 2021 The Trustees ol each entity recognise the important role that all staff have in tlelivering the services we provide to the people we support. The training received by staff is rnuch valued by them. and the achievernent of both statutory training and specialist training to better meet the needs of people we support. forms part of our quarterly benthmark reporting for eath entity. At z service level the staff are involved in team meetings at which they can input their ideas and discuss what is working well and what coukl be impro¥ed. Trustees acknowledee that the pay in the care sector is relatively bw. and the dectsion of ￿ntral Government to introdLtce the National LiwnB Wage is one that has bentfitted a large number of Our employees from April 2016 onwèrtls. Eoually in the last few years. changes to sleep-in payThents have resulted in increaseé pay for many staff doing sleep-in shift5. The Charity offers a range of benefits to staff. which include access to trainin8 Opportunities. and we are working to utilise the Apprenticeship Levy which wa5 Introduced In April 2017 at 0.5% Of staff payroll above £3m per annum. An Employee Assistance Programme provided by Counselling in Cornpanies ICICI is available to all staff. The Joint Stafl Consultative Forum functions effective￿ as a representative ar￿ rrets quarterty to di5CUSS and review chan8es to HR prartices. Ambieni values the diversification in their worklor￿_ We are è Stonewall Diversity Champion IThe Diversity Champions. programme 15 the leading employers programme for ensuring all staff including LGBTQ staff are free to be themselves in the workplace). a Milldful Employer IM4ndful Employer provides orRanisations with easier access to information and support for staff who experience stress. anxiety. depression or other ment31 health coTrditionsl. and operates in accordance wrth the requirements of Disability Confident rrhe Disa￿"1[￿ Confident scheme aims to help employers make the most of the opportunitie5 provided by employing disabled people). All staff undertake equal opportunities iraining and awareness as part of their indurtion proeramme, and managers are supported to understand what additional requirements are expected of them. Rtlationships with other oryani5atK>ns Ambient has one trading subsidiary- Amber Housing whose legal strutture is Outlined on page 20. Amber Hovsing provide facilities management seNces to Ambient for properties it both owns and leases. They also proviile Health and Safety services and advice for the Group. Amber Housing anfj Ambient have an Intragroup Agreement in place which covers their internal relationship. and how Amber Housing can support Ambient to grow its care and support serwtes. Amber Hou5in8 al￿ has a strategic plan designed to grow and develop its service offer with partners outside of the Group. The strategK plans of both organisations ère presented to the Ambient's Board for approval and ratification. Ambient has financial oversight of the work of Amber Housing. Amber Housin8's Chief Executive advises sub-committees such as 81FP on development opportunities. property acquisition and approath to investment5. Amber HousinR Ventures b"miied ts a domlant SUbS￿lIary of Ambient. R has not traded since incorporation. The Trusiees of both Ambient and Amber Housing are required to disdose all related parties and anv relevant interests to the Company Secretary. These are reviewed at least annually and held on the relevant company reeisters and shared with our Auditor5 and other organisation5 as required. At each Board and sub- committee meeting any Trustee conflicts of interest are required to be disclosed, and if senificant then the Trustee may be asked to ￿thdraW from any deo'sKJns where this conflict arises. Public benefit Statement The Trustees have taken due ￿gard of the Charity Commission's guidance on public benefii and cornment on the main activitie5 undertaken. Ambient works with beneficiaries who are defined by the consequences of old age. disability and illness. Trustee5 place no discretionary restrirtion on eligibiltty or acce5S to services. and 50 the principles of the public benefit requirements plated on Ambnt as a Charityare met. and are reviewed annual￿{ by all Trustees. 22

Ambient Support Limited Trustees. Report Icontinuedl For the year ended 31 March 2021 Arnber Housing is not è Re8lStered Charity $0 is not obli8ed to make a formal public bÈnefrt staternent. However. it works with disadvantaged individuals providiryd affordable housing soluiws. and would meet the iequirements of the Charity Comrni5sion on public benefit. At each 8oard meeting and when decision5 are taken. the Chair of each entity ensures thai any decisions and actions are taken for the public benefit. Obiertives and aclivilies The objects of Ambient. the Charity. a5 set out in its Articles of As%)ciathin are.. To ￿lIeVe poverty by providing houses. hosiels or accommodation and any associated amenities to people In nece5SItOU5 circumstances. To relie¥e physical and mental illness. di5èbility. poor health and old age by providin8 appropriate hou5in& accommodation. care. supwrt and aSsis￿nce with asswated facilities and amenities. To relieve physical and mental illness. old age. disability. chronic illne55 andlor to relieve poverty by the prowsion of advice. training and assistsrfe appropriate to the ￿CIpIen￿5 needs and by the provision of advice. training or a5$15tsnce to other associations or organisation5 providing sirnilar se￿e$. The aims of the Charity are to support people from diverse backgrounds. who 8eneralty have only limited opportunity to participate meaningfulty in their communities. despite having a range of abil￿e$. skills and potential. This can be because of the a8ein8 prO￿S$, mental health issues or havinR learning andlor a physical disability. It is our aim to help each individual we support to live valued lives within their community and enable them to exercise independence and thoice wherever possible. Through the provision of flexible. person centred support packages that are designed to enable each individual to achieve their agreed outcomes. a variety of seNice models are offered. These include supporting people in a range of different setting5 including their own hornes. 5UPPOrted livin& residential services. short break services and extra care. A wide ran£e of services can be provided including housinÉ-related support. domialiary care. community based dav activitie5 and outreach seMce5. The service provision can be tailored for each type of client need. In essence. the packa8e of support is built around the individual n¢X the stwcture in whKh they INe. The objecti￿$ of Amber Housinz closely align with those of Arnbient. as they provide services thzt support individuals with a learning disability. mental hea￿h condition. or those that need supporr in older a8e. The services provided by Amber Housing for facilities management are agreed with officer5 of Ambient each year. and the cycle of repairs and capital reDewa15 and related priorities are revieweil and a6reed jointty. 23

Ambient Support ilmiled Trustees, Report Icontinuedl Forlhe year ended 31 Marth 2021 Streamlined energy and ¢arbon reportiw UK Greenhouse ￿5 emissions and entr￿ use datz for the pÈriod l April 2020to 31 March 2021 2021 2020 Energy cOr￿Mpli0￿ used totakul3te emissions Ikwhl 6.267.f4J6 6.126A97 Energy consumption breakdown Ikwhl Gas Eleciricity Transport fuel 4.751.464 1,440,706 75.436 4,456,125 1,41S.234 25S,538 Scope l emissions in metric ionnes C02e Gas consvmpti Owned transporr- minibuses 870.28 819.35 4.35 823.70 870.28 Scope 2 emissions in metric tonnes C02e Purchased elertricity 305.91 329.95 Scope 3 emissions in metrK tonnes C02e Business travel in employee owned vehicles 12.S4 39.16 Total voss wniwons In metrlc tonne5 C02e 1.188.73 1.192.81 Inten51 ratio Tonne5 C02e r service user 1.15 Quantifi￿tIon and report1￿ methodolo We have follov4ed the 2019 HM Government Environmental Reporting Guidelines. We have also used the GHG Reporting Protocol- Corporate Standard and have used the 2021 UK Governmenfs Conversion Factors for Company Reporting. Intensity measurement The chosen intensrty measurement raiio is i￿al 8ross emissions in metrictonnes C02e per ser¥ice user. Masures taknn io improve ener8y eifKiency Ambient is fully tornmitted in its respon￿bIlIty to tare for our environment and to minimise any adverse environmental impact ￿lating lo its attivities. As a large employer (employing over 2SO people) Ambient met its obligation to participate in the Government Energy Savings Opportunity Scheme IESOSI. and has received the lorrnal report and is in the process of implementin8 the find1r￿. Ambient holds a buildings related reswjftsibility including informing external parties where the re$F￿nSIbility for performance is held. In trying to irnprove our environmental footprint al Ambient. we have a number of on-goin8 initiatives. These include using rerytled and recyclable materials wherever possible, havin8 a recycling policy in our offKes. offerin8 our stsff access to the cyCle-to￿o￿k scheme. enhanting our online learning and training Provi￿On. and makn'ng Microsoft Tèams and other video conferenting software accessible to our staff to reduce travel and ils enviionrner￿l impatt. We also made an investment in healing and climate control at our new Head l)ffice that will assist in the redutt)n ot o¥erall energy usage. 24

Ambient Support Llmlted Tru5tees' Report l¢onlinuedl For the year ended 31 March 2021 Governance Code The Trustees have considered the new Charity Go￿nanCe (ode whKh was launched in July 2017 and updated in late 2020. The code is designed to a5SlSt charities and their Trv5tees de¥elop high standards of governance. The new version of the code starts wilh ihe assumpiion thai all Trustees are committed io their Charitvs cause and have joined it5 Board because they wani to help the Charity deliver its purposes most erfectively for public benefii antl understand their roles and legal responsibilities as set out in the Charity Commission's euidante The Essential Trustee ICC31. There are seven printiples whith make up the Code and each settion includes ￿CoMmended p￿ti￿ for larger and smaller charities.. Organisational purpose Leadership Integrity Decision-makin& risk and control Board effectivenes5 Diversity Openness and accountability The Trustees are making good progress in working towards the key recommendations included within the code. For e¥ample'. to ensure its continuing effectiveness and Trustee accountability and integrity. the Board reviews its own performance and that of individual Tru￿ee$. includin8 the Chair. every year the Board ha5 worked to good effect to improve the dNersity of its rnernbe￿, and also to improve the match of skills and experience to business requirements and organisational purpose new Trustees are limited to 3 maximurn two terms of three years the Board operate5 Wlth the presumption of O￿nne$s. and there a￿ robust policies in place for decision- maknng and for manaRing any potential conflicts Board review of the key ri5*5 and their mitigation is a Standing agenda item at eath Board meetin8 there 15 a strong empha515 on the Itadership role of the Chair and VKe Chair in SUp￿rrin8 and achieving good 8overnance in general Fundraising The Charity does not use any external bodies to fundraise on its behalf. Any fundrai5in8 undertaken by the Charity was minimal in naiyre and undertaken at a local level by empksyees and supporters. and these activitie5 are monitored by management and Trustee5. We are subscribed to the Fundraising Preference Service and have received no compiainrs this yeaf relaiing to fundraisin8 aCtivities12020.. none). Aydltor RSM UK Audit LLP was reappoinied as the charitable Groyp's auditor during the year. Statement 35 to disdosure of informationtothe auditor The Trustees who were in office on the date of approval of these financial statements have confirmed. as far as they are aware. that there is no relevant audit informatioth of which the auditor is unaware. Each of the Trustees has conlirmed that they have taken all the steps thai they ought to have taken as Trustee5 in order to make themselves aware of any relevant audit information and to e5tabli5h that it has been communicated to the auditor.

Amblent Support Limited Trustees. Report (continued) For the year ended 31 March 2021 The Trustees, Report and the incorporated Strategic Reporr were approved by the Trustees (Directors for the purposes of Company Lawl or$ 29 September 2021 and duly signed on iheir behalf bv= l)a¥id Brlndle Chalr 04 2021 26

Ambient Support Llmlted Statement of Trustees. Responsibilltles For the year ended 31 March 2021 The Trustees Iwho are also d1￿CtOrS of Ambient for the purposes of company lawl are responsible for preparing the Trustee5' Report, sncluding the Strategic Report, and the financial statements in accordance with applicable law and United Kingdom Accounting Standards Iunited Kingdom Generalty Accepted Accounting Practice). Company law requires the Trustees to prepare financial siatements for each financial year which give a true and lair view of the state of affairs of the charitsble company and the Group znd of the incoming resources and application of resources. including the income and expendrture. of ihe charitable Group for that period. In preparin8 these financial staiements. Ihe Trustees are required to.. select 5Ultable accounting policies and then appty them cOn￿stent￿- obser¥e the rnethods and princlples in the Charitie5 Statement of Recommended Practice ISORPI- make juégments and estimates that are reasonable and prudenL state whether applicable UK Accounting Standards have b&n followeLI. stsbiect to any material departures disclosed and explained in the financial ststements- and prepare the h"nanoal statements on the eoing c1￿¢eM basis unle5$ it is inappropriate to presume that the charitable company will continue in business. The Trustee5 are responsible for keepin8 adequate 3ccountin8 records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the h"nancial statements comply with the Companies Art 2C¥J6. They are also ￿sponsible for safe8uardire the asset5 of the charitable company and the Group and hence for taking reasonable steps for the prevention and deiettion of fraud and other irregular¢tie5. The Trustees are responsible for the maintenance and integrity of the Group and Charity financial information included on the charitable company's website. Leeislation in the United Kingdorn governing the preparation and dissemination of financial statements may differ from legI￿atbDn in other jurisdbrtions. 27

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AMBIENT SUPPORT LIMITED Oplnlon We have audited the financial statements of Ambient Support Limited (the 'parent charitable companVI and its subsidiary (the 'Group'l for the year ended 31 March 2021 whith comprise the Consolidated Ststement of Financial Activities lincorporatiTrg an income and expenditure account). the Group and Company 8alance Sheets, the Group Statement of Cash Flow5 and notes to the financial statements, including signilicant accoLtnting policies. The financial reporting framework that has been applied in their preparatton is applicable law and United Kingdom Accounting Standards, inc5￿j1ng FRS 102 The Finantial Reporting Standard applicable in the UK and Republic of Ireland- Iunited Kingdom Generally Accepted Accounting Practtcel. In our opinion the financial statements.. give a true and fair view of the state of the Group's and the pa￿nt charitable compan￿5 affairs as at 31 March 2021 and of the Group's incomin8 re50uries and application of resources. including its income and expenditure. for the year then ended.. have been propedy prepa￿￿ in accordèrtce with Unrted Kingdom Generally Accepted Accountin8 Practice- and have been prepared in accordance with the requirements of the Companies Act 21x16. Basis for opinlon We tonducted our audit in accordance with Internattonal St3ndards on Auditing IUKI IISAS IUKII and applicable law. Our responsibilities under those siandards are further described in ihe Auditorfs responsibilitie5 for the audit ot the financial 5tatervents sertion of our report. We are independent of the Group and parent charttable company in Occordance with the ethical requirernenis that are relevant to our audii of the financial statements in the UK. including the FAC'S Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sUffic￿nI and appropriate to provKle a basis for our opinwjn. Con¢lusions relatlnB to¥otni concem In auditing the finanoal statements. we have Concluded that the trustees. use of the 8oinR concern basis of accounting bn the preparation of the financial statements is appropriate. Based on the work we have performed. we have not identified any mater+al uncertainties ￿lating to events or conditions that. Individual￿ or collectively, may tast $18nificant doubt on the Group's or parent chariiable company's ability to continue as a going concern for a period of at least twelve month5 from when the financial statements are authorised for issue. Our responsibiliiies and the responsibilities of the trustees wr(h respect to 80ing concern are described in the relevant sections of thi5 repory. O¢hef Information The other information comptisesihe information included in ihe Annual Report other than the financial statement5 and our auditorf5 reptsrt thereon. The trustees are reswnsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and. except to the extent otherwise expli¢itfy ststed in our repor¢ we do not express any form of assuran￿ c￿￿UsIDn thereon. Ovr responsibilty is to read the other information and. in d￿.￿8 so. consider whetherthe other information Is materlallv Incon515tent wilh the financial statemenis or our knowled8e obtained in ihe course of the audit or otherwise appears to be matertally misstated. If we identify SLtth material incon515tencies or apparent material mi5Statements. we a required to daermine whether this g¥¥es rise to a material misstatement in the financial statements thernselves. 11, based on the work we have performed, we condude that there is a material miwatement of this other information, we are required to report that fact. We have nothiTh8 to reFbQrt in this regard. 28

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AMBIENT SUPPORT UMITED Icontlnuedl Opinlons on other matters Pfescrlbed by the CompaniesArt 21x16 In our opinion, based on the work undenaken in the course of the audit= the information given in the Trustees. Report. which includes the Directors. Report and the Strategic Report prepared for the purposes of company law. for the financial year for which the financial statements are prepared is consisteTht with the financial statements- and the Direttors. Report and the Strate8ic Report ir￿l￿ded within the Tru5tee5' Report have been prepared in accordance with applicable kgal requirements. Matt*f5 on which we are rewTrred to rem ty excemlo In the light of the knowledge and undefstanding of the Group and the parent charitsble company and their environment obtained irt the course of the audil. we have not ideniified material mi55tatements in the Direttors. Report or the Strategic Report included within the Trustee5' Report. We have nothing to report in respert of the following matter5 where the Companies Att 2(X)6 ￿QuireS us to report to you il, in our opinion.. adequate attouniing records have not been kem by ihe pa￿nt charitable cornpany. or returns adequate for our audit have not been received from branches not ¥151ted by us.. or the parent charitable company finantial st3ternents are not in agreement with the accounting records and retums. or certain disclosures of trustees. remuneration specified by law are not matle.. or we have not received all the information and explanation5 we require for our audit. Responslbllltles oltrnstees As explained more fully in the Statement of Trustees, Responsibilities set out on page 27. the trustees Iwho are also the directors of the charitable ¢￿panY for the purposes of company lawl are responsible for the preparation of the financial statements and foi bein8 Satisfied that they eive a true and fair view. and for such internal control as the trustees determine is necessary to enable the preparation of finantial statements that are free from material misstatemeni, whether due to fraud or error. In preparing ihe financial statements, Ihe trusiees are responsible for assessing the Group's and parent charitable company's ability to continue as a going concern. disc105in& as applicable, matters related io goin8 concern and using the going concern basis of aicounting unless ihe iwstees either intend io liquidate the Group or parent charitable company or to cease operztions. or have M rtalistic #￿ermat￿ to do so_ Awlitorfs responsi1￿lItIeS for the audit 91 the f￿￿Tr£la1 5￿tements Our objettives are to obtain ￿asOnable assurance atx)ut whether the financial statements as a whole a￿ free from material mi5Statement. whether due to fraud or error. and to issue art auditorfs ￿port Thar includes our opinion. Reasonable assurance is a high level of assuTance. bs noi a guarantee that an audit conducted in accordan￿ with ISAS IUKI will always detect a material rni5Staternent when it exists. MI￿atements can arise from fraud or error and are considered material rf, Individual￿ or in ihe aggrezate. they could reasonabty be expected to influence the etonomic decisions ot users taken on the basis of ihese financial statement5. 29

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AmBlEP￿ SUPPORT UMITEO Icontlnuedl The extentto which the audlt was Considered upable otdete¢tin8 Irre8thrities. inthding fraud Irregularitie5 are instances of non-compliance with laws and regulations_ The objettives of our audit are to obtsin sufficierit appropriate audit evidence regardin8 compliance with laws and regulations that have a direct effect on the determination of material amounts and disclosures in the financial statements. to perform avdit procedu¥es to help identify instances of non-compl¢ance with other laws and regulations that may have a material effect on the financial statements. and to respond appropriately to ideniified or suspetted non-compliance with laws and regulations identified during the audit. In relation to fraud, the objectives of ovr audit are to identify and assess ihe risk of material misstaternent of the financial statements due to fraud. Io gbtain sufficient appropriate audit evidence re8arding the a55e55ed risks of material misstatement due to fraud through designine and implementing appropriate responses and to respond appropriately to fraud or suspected fraud identifLed during the audit. However. it is the primary responsibilrty of management. with the oversight of those charged wth governance, io ensure that the entity's operations are c(M)duaed in accordance with the pfwsws of laws aThY ￿KUlationS and for the prevention and detection of fraud. In identifying and a55es5in8 risks of material misstatement in res￿￿￿ of irregularities. intluding fraud. the Group audit engagement team.. obtained an understandbn8 of the nature of the sector. including the legal and regulatory framework that the Group and parent charitable company operates in znd how the Group and parent tharttable company are complying with the legal and regulatory framework.. inquired of management. and those char8ed with governance. about their own identification and assessment of the risks of irregularthes. includinE any known attual. suspected or alleged instances of fraud: and discussed matters about non-compliance with laws and re￿lat￿nS and how fraud might occur including 355es5ment of how and where the financial statements may be susceptible to fraud. As a result of these protedures we consider the most $18nifi(ant laws and re8ulations that have a dirett impact on the financial statements are FR5 102, Charities SORP IFRS 1021. Companies Act 2006. Charities Act 2011. the pa￿nt tharitable tompanrf$ governing dLKumenl. tax legislation and Charits (Protettion and Social Investment) Act 2016. We performed audit procedures io deteu non-compliances which may have a material impact on the financial statements which ir*cluded reviewing the hnancial 5tatement5 including the TIu5tees' Report. remainin8 alert to new or unusual tfansartions which may not be in accordance with the governing dgcument5 and evaluating advice receive from internallexternal tax a(fvisers. The rnost significant laws and re8ulation5 that have an indirect impact on the fJn•ncial thiements are those in relation to the Care Act 2014. Care Quality commissi￿ regulaiions and General Dats Protection Regulation. We performed audit procedures to inquire of management whether the Group 15 in compliance with these law and regulaiions and inspected correspondence with regulatory authorit￿$. The Group audrt en838ement team identified ihe risk of management override of controls as ihe afea where the financial statements were most susceptible to material misstatement due to fraud. Audit procedure5 performed included but were not limited to testing manual journal entries and other adjustments, evaluating the business rationale sn relaiion to Slgnificant. unusual tranS￿l0n5 and tranwtiors entered into outside the normal course of business and challen8in8 judgments and estimates. 30

1140EPENDENT AUDITOWS REPORT TO THE MEMBERS OF AMBIE1￿ SUPPORT UMITED l¢ontinutdl A further description of our iesponsibilities for the audit of the financial statemen15 is provided on the Financial Reporting Council's website at http.'Ilwww.frc.org.uVauditorsrespon5ibilitie5. Thi5 description forms part of our audiiorfs report. U5* of our report This report is made solely to the chariiable CoMpan￿S members. as a body. in accordance with Chapter 3 of Part 16 of the Companies Act 2CIA. Our audit work has been undertaken so thal we might state io the charitable companws members those matters we are required to state to them in an atsdiiorfs report and for ng Qther purpose. To the fullesl extent permitted by law. we do not accept or assume responsibility to anyone other than the charitable company and the charrtable compartrfs members as a body. for our audtl work. for thts report. or for the opinions we have forrned. PSM UK LLP HANNAH CATCHPOOI (Senior Statutory Auditor) For and on behalf of RSM UK AUDtT LIP, St3tuttyy Auditor Chartered Accountants 25 Farrin8don Street London EC4A 4AB Date 04 October 2021 31

Fttthe ￿arended 31 Mar<h a121 2021 2020 Totsl p￿trI￿¢￿ fvnd5 luTrds £c• Donètkins. k8aciesaDd8rants 21 41 CharttsWÈ activit￿$". RE8i5tereOSenri SLVWrttd Livini Dorniciliary& c1￿￿￿n￿y5eTh￿ Prwe¢ty& No￿$1111 17.699 15.454 3.524 17.699 1S.4 3.574 14.164 14.164 1311 ios 122 oiherinc¢)me 71 71 38.3S6 21 3B.377 ENwdlture pTr.' Chawitable artlwt￿S'. Rq15terEd Supported Li¥ine DomKllr4ry&Ctynmu￿1¥ 5eThlres Proptrty & Other 17.695 13.359 2.744 I￿72 2?2 105 19.167 13ts31 1,849 17.68S 15.047 17.685 15.047 3.5 2.049 20 2.049 15 27 20 T•talexpeTrdtt¥ 37.$62 io 38.381 14rt1oxp•r￿￿wrel￿n(Offle Olheri¢w8n15od Actu￿31￿10$5)I6è1O0n dekneé benef ppnwon5themqs 117431 1.594 Netmo¥emoffltlnlyr 12367) 2.583 Totslfvnd5bvpuJht Iprard Total fundscaNledlww¥d 11.933 9.582 91 75 13.024 9.657 9.asi 11.933 9.441 12.024 17 91 32

Ambleni Support ikn￿ed ¢ThnpanyA*twallofi No.: 0721UIg IEnBlandandWale51 ball￿•shI¢f As * 31 Matth 2021

)21 2021 2020 Ryed As￿5 IDtan8ible assets Tangible assets Totsl lfjxeOas%e li 417 10.343 10.760 10.245 10.245 9,111 9,528 8.979 B.979 Debtor5'. Amount5 reC￿Vable within Thieyeai Amounr5 recelvable after0￿Year CurrenLa55etinve5tmeDts Cash at bank and in hand 14 14 2￿64 192 6.188 Y.325 11,793 6,188 1.679 10.027 1.916 IOh72 3.745 12.429 C￿ert li•blities Cr￿itOrS.. Amounts tsllinRdtrtithih OrteyEar 15.3281 15.3791 I5,OL￿) 14.9781 N¢t¢uNhtassts S,021 6.815 Crndlt¢WS..Aff•OuntsfallnethN7aftaf thafvcw¥•ar 16 12.DJSI 12.3511 12,(K)S Netassetsex£ludiw pemion s(htme lidtin 14m¥ 12.544 13.443 OefiTrEd benefit pension 5thEme Ik?bility. iGPS Defined benefit pension 5thEme Ik?bility- SHPSOB io io 12.2831 12.IS91 9,657 I1￿?2) 11.0481 IZ,024 12.2831 11,0481 10.523 8.102 Fund5 UnrestriCtedfund5 PeD5ion reSe￿e Designated fun(ts Tot4 unresirKreé Iwds 17 17 17 13.868 14.4421 156 9.581 12,469 14.4421 13,341 12,9201 li 10.432 19201 170 11.93a B,OZ7 Re%trittèdlunds Totallunds 17 75 9.657 gi 12.024 75 8.J02 91 10.523 A5 wmitted by 5.408 olthE clynpan￿sAth ￿. ihE ¢harityha5 weseThted its tvwn Ststement of Finandal Athvrtie$3nd related notos. The Ch¥iVs net defityt fortl)ar was £678k12020.. DefritÉl8kl ¥M$the￿t￿th￿tylt inftA)dswas r•&8ati¥e £2,421k12020". £1,576kl. Th¢fiThancial ststementswereafv¥)r•¥edty the ￿￿oTruStes and authr￿￿edl￿lS9Je on 29 September 2021 b¥.. Da￿d 8rindle Chair Treasurer 04 Oclcl)8r 2021 33

Ambient Support Limited statement of Cash FI(￿$ For the year ended ai March 2021 2020 É'ooo Note OPERATING AcTrvmES Cash from operations NET CASH ILISED INIIPROWDED BY OPERATING ACTNmE5 19 513 15131 1,970 1,970 INVESTING ACtIVlTIE5 LongTerm Deposits Investment income Proceeds on disposal of tangible fixed assets Purchase of tangible fixed asset5 NET CASH USED IN INVESTING AcnviTIES 215 69 14 1,141 11.IIBI 12,5811 12,2901 FINANCING ACTNITIES Repayments of borrowirys- bank loan Repayrnents of bofrowl￿5- other l¢)an5 Interest paid NET USED IN FINANCING AcfivinES 1461 761 11981 1891 12021 NET DECREASE IN CASH AND CASH EQVJVALENTS 1]￿29) 15221 CASH AND CASH EQVIVALENTS AT BEGINNING OF YEAR 19 9.745 10,267 CASH AND ¢JSH EQUIVALENTS AT END OF YEAR 19 7,916

Ambient Support Llmlted Notes to the financial statements For the year ended 31 March 2021 I. ACCOUNTING POUOES c1￿11¢￿bIe ¢omponyftnfOrmot￿n Ambient Support knmited is a private company limited by 8uarantee (company number 072118191 and a tharity re8iStered in England and Wales (charity number 11353S31. Details of the registered offits add￿$5 are eiven on page 2 of the financial statements. The Group's operations and prirKipal attivities are described in the Tru5tees' Report and incorporated Strategic Report. The following accovntin8 policies have been applied consisieTrtty across the Group in dealing with ttems which are considered material in relation to the Group'5 financizl statement5. 8osis of occounting These financial statements have been prepa￿ under the historical COM convention. a5 rnodified by the revaluation of investments. They are drawn up in accordance with the Financial Reptsrting Standard Applicable in the UK and Republic of Ireland IFRS IOZI, the Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Finaneial Reporting standard applicable in the UK and Republic of Ireland IFRS 1021 ICharitie$ 50RP IFRS 10211 second editi￿ effectNe l January 2019 and the Companies Act The financial.statements are presented in sterling. which is the functional currency of ihe Charity and Group. Monetary amounts in these financial statements are rounded to the neare￿ £'(KM)except where othen¥ise indicated. The Charity constitutes a public benefrt entity as defined by FRS 102. The con501idated financial Statements irtorpovate those of Ambient and its subsidiary c¢ynpany Arnber Housing on a line by line basis. Amber Housing Ventures Limited. another subsidiary of Ambient. is a tlormant company and is excluded from consolidarion on the basis of being immaterial to the Group. All the financial 5tatemtnts are made up to 31 March 2021. All intra-group transactions. balances and unrealised ￿1n5 on transactions with the subsidiary are eliminated on consolidation. Unrealised lows are also eliminated unless the transaction provides eVIde￿e of an impairment of the 355et trznsferred. The parent body. under certain circumstances. has the power to apwint and remove the Board members of Amber Housin& thereby establishin8 a subsidiary relationship. which requires that their results should be consolidated with Ambient and 50 Amber Hou5ir*d is deemed to be a subsidiary. as the parent W has ultimate control over Board membership. The indwidual Charity financial statements of Arnbient are included in these consolidated financial statements and in accordance with FRS 102. the Charrty has tsken advantage of the exemptlOn5 from the followiTh8 disclosure requirements.. Section 7 'Statement of Cash Flow< - Pre5entstion of a Statement of Cash Flows and related notes and disclosures Section 11 'Basic Financial Instruments. _ Interest incomelexrense and net gain￿O$se5 for each category of fiftancial instrument A separate Statement of Financial Activities and tncome and expendr(ure accovnt are presented in thi5 report for the parent followin8 the exemptions afforded by section 408 of the Companies Act 2CQ6. 35

Ambient support Limited Notes to the flnanclal statements Icontlnued) For the year ended 31 March 2021 Going cortern The financial statements have been prepared on a going concern basis as the level of reserves and the de8iee of volatility in incorne and cost5 are deemed 5uffKient to enable the Group to continue for the foreseeable future. The Group has adequate cash and u#restritted reservesio settle liabilr(ies as they fall due for a period of at least 12 months from the date of si8ning these accounts. The Group has on the whole been coping well in the currenl Covid clirnaie, and any risk5 have been well di5CU55ed between ihe Executive ond TTUSlee5. and documented on the risk register. along with mitlRating conirols. As discussed in ihe Trustees. Report. shortly after the 2020-202S Plan had been approved by the Board the Covid pandemic took hold. The Board reassessed the plan in light of this and whilst resources needed to be devoted io the management of this crisis the ambition and aspiration of ihe plan should be retained. In response to the Circumstanc￿ that the pandemic ha5 created. we have estab115hed a busine55 continu¥ty Covid monitorin8 8roup that meets on a regular basis and monttors laiest guidance and best prattice and reports regularly to the 8oard. Based on their experience of the care sector. a review of business plans. forecast5 and tash fiow statement5. the nature of the contracts in place for services. and re8ular risk revie￿. the Trusiee5 have determined that uncertainties linked to identified risks are containable. They do recognise that some judgement on future pension deffitits is reou¢red, the crystsllisation of these is not immediate. Income All sntome, whether unrestflcted or restricted. is credited to the statement of Financial Actiwties when received or deemed receivable. Income is reco8nised on an accruals bays for services provided in accordance with any contractual obligaiions, and if income is received prior io ihe future period to which it relares or entrtlement Is assured. then inwme is deferred to the relevant period. Income is recognised when the Group has entiilement to the funds. any performance conditiC*ns attached to the itemlsl of incorne have been met. it 15 Probab￿ that the income will be received. and the amount can be measured reliably. Incon￿froM donotions ond legocies Income from donations and legacies is received by way of donations and 8ift5 and is included in full in the Statemeni of Financial Activities when receivable. Income is ￿OgnISed on an accrua15 basis where conditions for entitlement have been met. there is probability of receipt li.e. more Itkely than notl and the value can be rneasu￿d with sufficient reliability. During the year, Ihe Group has also reteived free PPE equipment in response to the Covié pandemit. Donated goods, services and facilities are irKluded at open market value that Ambient would be willing io pay. where these are reasonably ouantifLable and measurable. An eoui¥alent amount is included as expenditure in the Statement of Finantièl Activitie5. Government gronts Government grants are recognised at the fair value of the asset recewed or retervable when there is reasonable assurance that the grant £ondition5 will be mei and the grants w411 be receNed. A grant thai specifies performance conditions is recognised in income when the performance conditions are rnet. Where a grant does not specify performance conditlOF15 il is recognised in income when the prmd5 are received or receivable. A grant ￿[eIved before the recognrtion criteria a￿ satisfied is recognised as a liability. Expendftture Expenditure is allocated to the particular where the cost relates directly to that activity. Support costs are C￿porate overheads incurred indirertly in the provision of services which a￿ then apportioned on the basis of the income level for each tVFe of service provided. The support costs include HR. finance. IT. payroll. training and administralive resources. and irrecoverable VAT where zpplicable. A liability ¢5 reco8nised when the Group is le8alty ommitted at the balance sheet date as a resuk of a past evert. 36

Ambient Support Limited Notes to the Ilnaficlal ststements IcoThtiThuedl For the year ended 31 March 2021 Governance eosts are indLKled in SUPPC+rt costs. and are ihose incurred to comply with constitutional and statutory requirements and include audit fees. legal fees. Trustees. expenses and Board and AGM meeting costs, including an allocation of officer time where deemed appropriate to support the Committee activity. Toxution The Charity transmggrifsed on l April 2010 frorn an Industrial and Provident Society (Registration- IP27739RI to a tompany limited by guarantee registered in En8land (No.. 072118191 and a R￿IStered Charity INO.. 11353531. It is exempt from cOrpOr￿10n tax in so far as the surplus deri¥es from its charitable acti￿ties. It also operates a VAT group with its subsidiary. The subsidiary. Amber Housing Limited. 1$ 3 5otiety incorporated under the c(￿peratIVe and Community Benefit Sociery Act 2014 with charitable rules and is exempt from corporation tax on this basis. Ton9iblefixed os5ets Tangible fixed assets are stated ai cost less accumulaied depreciatkin. Items are only capitalised where the item value is £5C¥J or 8reèter, and has an expected usefvl life of over one year. Dep￿lation is charged over the experted useful economic lives of the assets less any residual value at the following rates.- Freehold and leasehold land and t￿ildIngS 2% straight line or terrn of the ￿8$t if less IF￿ehOld lantl is Th)t dep￿CIated) IO% stiaight line or term of the lease if le5$ - 20% to 33.33% straight line 33% st¥aight line - 25% straight line Leasehold property alterat￿n$ Furniture. fittings and equipment Computer equipment Vehitles Assets in the coltrse of construction are not depreciated until they are t￿Ught into Use. Intongiblefixed assets Intangsble fixed assets are stated at cost less accumulated omortisation. less any impairment. Items are only capitalised where the item value is £2.500 or greater. and ha5 an expected useful life of over one year. Amortisation is charged over the expected useful economic lives of the assets less any residual value ai the followinB rates.. Enterprise Care System -.20% straight line Thos rep￿sents the period over which the Tfustees believe the intangible assets are expected to give rise to economic beneltt. Assets in the course of construction are not amrtised until they are Lvought into use. The carrying values of intan8ible fixed as5eis are reviewed for impairment vthen event5 or changes in cirCumstan￿S indicate the carrying value may not be reciwerable. Cosh ondcosh equivulents Cash and cash equwalents includes cash at bank and cash in hand and short term highty liquid investments with a short maturity of 3 months or les5 fvom the date of acouisition or opening of the deposrt or similar account. Other deposlts maturing in over 3 months are separated in the cash flow statement and disdosed separately under Current asset investments on the face of th* Balance Sheet. Current Assets include an amount vnder-cash at bank and in hand- which relates to bank atcounts held in the name ot Ambient holding funds on behalf of service users. A corresponding creditor balance is shown on the Balance Sheet. 37

Ambient Support Limited Notes lo the financlal ststements Icontlnued) For the year ended 31 March 20ZI Rentals payable under operatin8 leases. where substantially all the risks and rewards of ownership ￿main wtth the lessor. are charged to the statement of Financial Activities on a straight-line basis over the term of the lease. Employee benefits Ernployees are entitled. with Management approval. to tarry fgrward up to 5 days lor equivalent for part tlme staffj of any unused holiday entitlement at the reporting date. The annual leave year runs from l April to 31 March. The tost of any unused entitlement is reco8nised in the period in which the employee's servites are received. Termination benefits are payable when employment is terniinated. or whenever an empl¢)yee accepts voluntary redundancy in exchange for these benefits. The Group le￿￿niSeS termination benefit5 when it is demonstrably committed to either lil terminating the employment of eurrent employees according to a detailed formal plan wrthout possibility of withdrawal or lill providing termination benefits as a result of an ofler made to encoura8e voluntary redundancv. Retirement benefits Retirement benefits to employees are provided by the following pension schemes.. Social Housing Pension Scherne ISHPSI- Defined 8enefrt.. Social Housing Pension Scheme ISHPSI- Growth Plan.. Social Housing Pension Scheme ISHPS1- Defined Contribution,. NHS - Defined Benefit. London Borough of 5uttOn and Buckin8hamshire Local Government Pension Schemes ILGPSI- Defined 8enefrt. The SHPS Defined Contribution is the only scheme open to new employees. The defined benefit schemes are contracted out of the State Earnings Related Pension Scheme ISERPSI and the assets are held separately from those of the Group. Social Hou5in8 Pension Scheme Defined Benefft. is a mu￿1-eMPloyer defined benefit scheme. It was previovs accounted for as a defined contribution scheme in accordance wilh FRS 102, since sufficient information regarding the scheme wa5 not available to use defined benefit accounting. On l April 2018 Ithe -effectrve date~1. sufficient information became available to use defined benefrt accounting. The Social Housing Pension Scheme- Growth Plan. 15 a multimployer defined benefft scherne which provides benefits to c. 950 non-associated participatin8 employers. It is noi possible for ihe Charity to obtain sufficient inforrnation to enable it to account for the Scheme as a defined benefrt Scheme. Therefore. it aeeounts for the 5eheme as a defined contribution scheme and contributions are recognised in income and expenditure in the peiiod io which they relate. The defined eontribution Social Housing Pension Scheme that is Currently open. meets the requirements fgr auto enrolment, and durin8 the year. Arnbient paid a 3% contribution for all eligible employees. Existing rnembers of the defined contribution scheme at l December 2013 continue in the scheme with the empk•yer Contrib￿lon$ set at the rate agfeed when ihey joined the stheme_ The NHS Pension Scheme is an unfunded. defined benefrt scheme in which Ambient operates unde¥ a direction statL15 given by the Secretary of State. which allows it to operate as the employing bth of staff that were transferred under TUPE from the NHS in p￿ViouS years. The contributigns for employees and ihe employer are determined by the Government Actuary and are paid to the Exchequer which in turn meets the c05t of payin8 benefit5 as and when they fall due. As stated In note 10 the NHS Pension kherne is an unfunded multimployer pension scheme operated on a pay.a￿yOu-8o basis. The NHS Pension Scheme is therefore treated as a defined eontribulion scheme and the contributions recogni5ed as they a￿ paid each year.

Ambient support Limited Notes to the financial statements {contlnued) For the year ended 31 Marth 2021 Retirement benefits fcontinuedj The LGPS are funded schemes and the assets of the scheme are held separately from those of the Group. Pension assets are measured at fair value and the liabilities are measured on afi attuarial basis using the projeued unit credit method. The actuarial valuations are obtained at least triennialty and are ￿￿13ted at each balance sheet date. The amounts charged to net income Included as part ol ￿aff costs are the current service costs and the costs of scherne introduttions. benefit changes. settlements and currailments. The net interest cost on the net defined benefit liability/a5set is charged to net intome included wtihin finanee costs. Rtrmeasurement comprising actuarial gains and losses and the retum on scheme assets (excludin8 amounts included in net intere5tl are recogni5ed immediately in other recognised gainsll105se51. The subsidiary Amber Housin8 does not operate any pension scheme as it does not emF4oyee any staff directlv. Note 10 gives the latest actuarial information for the Group. Flnoncial Instruments The Charity has applied the prowsions of Section Il°Basic Financial Instruments~ of FRS 102, in fvll, to all of its financial instruments. Financial instruments are cla55ified and accounted for according to the substance of the contrauual arrangement as financial assets, financial liabilit￿$ or equbty instruments. An equity instrument is any contract that evidences a residual interest in the a55ets of the entity 3fter deducting all of its liabiltties. Finoncial 0$￿ts Basic financial assets. which include irtvestments, a￿ initially measured at transaction price including transaction costs and are subsequently carried at fatr value. Basic financial assets. which include trade and other debtors, amounts owed by group undertakings and accrued intorne. are initially measured at transaction price including transaction tosts and ère subsequently carried at arnortised com, being iransaction price less amounts serded and less ary impairment losse5. Finonciol liobilities Basic financial liabililies, whi(h inclvde trade and other C￿lIOrs. amounts owed to 8roup undertakings and zcuuals. are initially measured at transaction price and subsequentty measured at amortised cost. bein£ transaction price less amounts settled. 8ank and other l¢)ans are initially Yeco8nised at transauion pri￿ and Subsequent￿ carried at amortised c05t using the effective interest method. Under the effecti¥e interest Method the interest expense is recognised at the effective interesi rate which is the rate th￿ exattty discounts future discounted payrnents through the expected life of the loan. Funds Unresrricred generallunds The general fund repTe5ent5 accurnulated surpluses and deficits arising from the CharitVs actNities, which can be appropriated for any chafltable purpose that is compatible with the Charitys objects. The purpose and use Df the unrestricted general funds are set out in note 17. Unrestrirted deS￿n￿tedIunds These comprise fvnds that have been set aside at ihe disc￿110￿ of the Trustees for specific purposes. The purpose and use of the unrestricted designated funds are Set in the note 17. 39

Ambient Support Limited Notes to the finan¢ial statements {coThtinuedl For the year ended 31 March 2021 Funds Iconrinued) RestrKtedfunds These represent income given for particular PufF￿e$ or income that neèds to be treated as restricted throu8h relerente to the objetts of the Charity. net of related expenditu￿. Judgements undkey sources of e5timution uncertointy In the application of the Charivs accounting policies. the Trustees are required to make judgements. e5timate5 and assumptions about the carrying amoLFnt of assets and liabilities that are ￿adIlY apparent from other sources. The e￿imate$ and associated 355umptions are based on historical experience and other factors that afe wnsidered to be relevant. Actual results may differ frgm these estimates. The estimates and underlying aswmptions are reviewed on an ongoing basi5. Revisions to attountine estimaies are reco8nised in the period in which the eslima￿ is wised. The c05t ol the LGP5 defined benefit pension plan5 With Buckin8hamshire County Council and the London Borough of Sulton. and the SHPS scheme. have been determined by full auuarial valuation5 to 31 March 2019. These were carried out by qualified attuèries independent of the Charity. The acluarial vèlvations involved makin8 assumptions about discount rates, future salary increases. mortalty rates and fvture pension increases. tlue to the complexity of the valuations. Ihe underlying 355umption5 and the long-term nature of the schemes, such estimates are subject to significant uncerrainty. In determining the appropriate discount rate. the management consider the market yield of AA corporate bonds tonsistent with the currency and tem of the defined benefrt obligatiC+n. The mtrtality rate is based on publicly available mortality tables, which uses data for UK self-administered pension schemes and allowing for unexpected future improvement5 in longevity. Future salary increases and pension InC￿aSe5 are based on expected fuiure Inflation rates as d￿erMIned by the Bank of En8land sw rate wr(h a consistent term of the defined benefit obligation at the valuation date. Further detai15 are gNen in note 10. The Trustees have prepared the financial statement5 on z goi￿ concern basis. Due to the uncertaintie5 surroundine the impact of Cowd, this rep￿entS a judgement for the yeai ended 31 March 2021. The Trustees have made a number of judgement5 in respect of futu￿ forecasts for which artual results may vary.

Arnblent Support ilmited Note5 to the financlal $i•tements Iconmuedl Forthe year ended 31 Marth IOZI 2. INCOME FROM DONATIONS. LEGACIESAND GRANTS 2Q21 ljnrestrirted lund5 Total funds £'o fvnd5 Donations Donaied 8ood5 Grants 521 1,327 521 1,327 Totsls 1.848 1.91B INCOME FRI)M DONAT1014S AND LEGACIES 201 un￿strIcted funds Restrirted fund5 £'ooo TL)ial lunds £'ODO Donations 20 21 41 Totsls 20 21 41 During the year the Group recetrved government assistsnce in the lorm of Èr•nts totalling £1.327k12020-. £nill for Covid Infettion Control. Rapid Testing and Work Force Development and donared goods relating to personal protettive equipment for use within the Group of £521k12020.. £nill. ThÈre are no unlulfilled conditions or oihercorbtin6encie5 attachine to these 3. INCOME FROM CHARITABLE ACTMTIES The Grotsp's income from charitable artiwties is deri¥ed from the provi￿00 of seryice5 COnVri5ing ca￿. 5UPWrt and housinB in England to pÈople whoare dder, have a learning disability or mental heahh need. The arranBerneTht5 the Grtyjp has with kncal authorities are thangin8 in fnany areas from bkxk ¢ontratt to spot contracts in line with the move to personalisatM)n of care and support services arknj self direrted sUPPOrt. The Group does have si8nilic3nt partnership arrangements with Bu£kinKharnshire County Counal for objer people's services- Lincolnshire County Council. Norfolk County Council. Leicestershire County Council. Staffordshiie County Council for Learnin8 Disability services,. and London Borough of 8romley and London Borough of Newharn ft>r Mental Health Ser¥Kes. in aoditioft to many other contracts with indNidu3ls and local authorilies in England. Income and expenditure in relat*)n to these tontracts is accounted for when receivable. 4. OTHER INCOME During the year the Group recÈNed 8o¥Èrnfflent grants of £71k 12020.. £nill under the UK G￿er￿fflent CoroDaviru5 Job Retention kheme. There are no Unfulfilled cc¥￿It10Th5 or other continEertiÈs attathing tothese funds. 5. INCOME FROM INVESTMENTS Income from In¥estments2021 UnrestFkled nds Rertri¢ted fund5 Total lunds Interest income fri)m short and Iongterm bank deposits Inwme from investments 2020 Unresvkned fund5 Re5trkted fvnds Totsl funds Interest income frorn short and lon8 term bank deFosits 69 69 41

For1he￿IleV￿ed 31 Ma￿1021 & CXPENorruRÉ Total StalFcosts Non.5taffcrAts SHPSan&LGPSponsiMstment Il61Y 4.639 11.556 I4LO 157 1361 29.238 &314 1.447 GoverDancecosts A￿r￿￿ed lund5 Unre5¢rKt¢d Fund5 R¢Char8¢￿PP¢rtWsts iQ6 15 15 17 1.7S3 13ffj62 Totsl 19.167 13.631 2.849 27 37.562 Board iela7td meeurycostsl. Totsl•xpffithn 1020 Total Staff costs f4on.sla1110515 5Tr1P54ndlGP5 pefistonadiustment 12.f69 3.610 13ml 543 13 256 2.147 30.524 7.661 11041 1244) G(wemarKe<osts trt+dlthds 207 287 20 Retharnesupwi¢oJts 1.672 333 13.6Q41 T¢xal exwndrtweL￿thafflJLqt￿1Thl1￿% 17.695 15.047 3587 2.019 38JB8 ' 5upportCxts represent¢¢ViWate¢%YhadslMRIF&W￿ffllp¥Wtdvfrn￿Mtyl14￿nlI Costs (aL￿rtf&4￿ lffj¥ TrL4tees'iwsesand Bo4rd r*ied meetffjl<05ts1.

Ambleni 5uppwt Llmhed Notes to the financial st•tements leontin1￿dI Forthe year ended 31 March 2021 7. NET EXPENDITURE 2021 2020 £'ooo Net expendtture is stated after charwrq-. Depreciation of tangible fixed assets Loss on disposal of tangib￿ fixed awts Operatin8 lease rentals Net interest on defined benefit pension liabilities Inote 101 Interest on bank loans measured at amortised cost Interest on thher loans measured at amortised cost 601 li 1.769 528 21 1.744 128 35 54 27 49 Fees payable to RSM UK Audit LLP and its aSSOOates in respettof both audii and non audit services are as follows- Audit 5er¥ices- Statutory audit of pa￿fit and consolidated accounts Audit services- prior year costs Other 5ervices-. Audit services- statutory audii of SUbs￿￿?ry of the Charity All other norFaudit services 32 io 62 49 . STAFF COSTS 2021 2020 £,￿0 Wage5 and salaries Social 5￿U￿11V costs Defined benefit pension costs Isee note IOI Defined contribution pension costs Agency staff & other stsff ielated tosts 21,779 22.561 1.787 383 617 5,176 30,524 3?9 576 29,238 Redundancy and compromise payments across the Group of E14kwert paid in year12020.. E2Bkl. Eight Ambient employees are seconded full time to Amber Housiryg which meets the costs in hJll12020.' eight employees). The avera8e monthly number of siaff employed ￿TIn8 the year undercontr3Ets of 5ervKe ￿$.. 2021 1020 Number Number Senior managers and administrative staff Care and attivities staff 87 1.142 1.229 78 1,295 1,373 The full time equivaleni IFtEI number of staff would be h)wer a5 a number of 5tsff work ￿rt-tirne and some casual staff are employed on zero houts contracts. The FTE is estimated at 1.114 $￿ff for 202112020: 1.020 staffj. 43

Am￿entsUppOrt Umtted Notes tothe fina￿141 $￿ements Icontirxwdl Foitheyear ended 31 Marth 2021 & STAFFCOStslroniirwedl Employees eamlnE Iiiore th•h £60,IAVJ pev •VAm 2021 Number 2020 Number £60,001- £70,ri)D £80,001- £90,ri)o £90,001- £100.￿0 £110.001- £120.000 Nil employees In 2021120ZO". nill are member of rhe 5HFS defined benefit 5cherne", 5 empkjyees in 2021 12020.. $1 are rnembers of the SHPS defined conrribulion scheme and t4il empwe in 2021 15 in the NHS PensKn12020.' nill. Emptyr pensth contrthutions for Z021 for ihe above employees were Enil in the defined beThefrt scheme12020". nill- Énil in the NHS Pension 12020.. Errill and E27,975 in the defined contribution scherne12020.. £27AOSI. Key M￿alm￿t r50nn Key management personnel irflude rhe Tru5tee5 ènd Ihe following poMs in Amb"ent". th￿1 ExecutNe. Th"rector of Finantt, Director of Operations & Business Devdowient. Direuor of peop￿ & Cuiivre. Directw of Sales, Marketin8 & CommunKatK)nk Chief Infort))ation Officer. In Amber Housing It s the Chief OperatinE Offittr (Chief ExecUt￿e of Amber Housin8 from l April 20211. The total empltsyee b￿nefits of the kèy mana8ern2tst of the GTOUP L•Ur1￿ the year, whith ccrtnpfised satsry, pension contr(butiorts and benefits in knnd, was £567k12020.. £542kl and Employer's Nail￿81 Inswance of £67k12020." £6Ikl. The total emkloyee bpneffts of the key manaymEnt persomd of ihE (harity the year. which compried sakry, pensDn contributions and benEfrt5 in kind. was £498k1202fr. £473kl and E￿￿O¥er'S Namnal Irsurance of £59k12020.. £S?kl. 140 trustees receid ahy remuthentth durin¢ the perp)d1202Tr. nill. 9. TrL15TEE5' EXPENSES AIID RELATED PARTYTRAi4sAcnoNS Travel and other out of pocket experbses were rtithrsed or pahl io thwd p￿￿5 on behalf of fflembEr5 of the BDard of Trustees for travel to Board meefin8s and other Charity re￿1¢￿ atti￿￿e$. These aTh)unted tg £1.481 its 2021 for 10 Trustee$12020.. £19,047 for 12 Trustees). Ambient has puTthased £531k ol facrfities mana8ement Stmtes durin8 the year12020". E485kl from Amber Housing. a svbsidi3ry. The foihJwin8 amounts are paid by Amber Housing to Amlm'ent.. a manaBement fee of £531 per anrbum12020. £55kl." interes¢ char8e Df £6k 12020.. £10.6kl.. lease paymentsof É4.6k12020.. £7.8kl. Gaidenw charge of E8.7k12020". E9.8kl. Ouring ihe year, Ambient made purchases on behalf of JJ))ber Hou5in8 and palé staff on sKonLSment io the subydiary totalling £351k12020: £326kl. The 3mouni owed by Amber Htyjsiw at the year end is £212k12020.. £392kl i￿￿11￿8 theoutsran¢Jin8 h)an w￿h isdetailetl in note 14.

Amblent Support Limittd Notes to the financtal staternents Icontinuedl Forthe year ended 31 March 2021 10. RETIREMENT BENÉFITS The Charity operates several pension funds for its staff and details of these are distlosed below. The employer contributions for 2021122 are expected to be c. £9581 acro55 all pension schemes. and include the auto enrolment employer pension contribution increasing to 3 Coniributions amountin8 to £162k12020.. £IS3kl were payzble to the sthemes at 31 Marth 2021 and are included within other creditors. The table telow show5 the net pension liabilities whKh are shovm in the Balance Sheet and are detailed in the notes that foll¢)w.' zo21 £IMI's Group ar Charity 2020 £0(￿1.5 Group and Charlty Sooal Housing Pension Scheme ISHP51 Inote al 8uckinghamshire County Council LGPS Inote bl London Borough of 5utton- LGPS Inote cl Totsl liability 2,159 2,152 131 4,442 1,048 1.824 48 2.920 1 Social Housin# Pension 5theme1SHP51- DÈfinÈd Benefit Ambieni participaietl in the Social Housin8 Pension Scheme ISHPSI which was a multi-employer defined benefit s¢heme up to 31 March 2016 at which time it was closed and the remaining 6 active employees We￿ transferred io the SHP5 defined contribution scherne on terms agreed a5 part of a consultation prLKe55_ The SHPS is a funded muhi-ernployer defined benefit pension 5cherne. with assets held in separate trustee administered lunds. The total contribution made for the year ended 31 March 2021 was £325k12020.. £320kl. of which employer's coniributions totalled £325k12020= £320kl and employees, contributions totalled £nil12020= Enill. 45

Ambleni Stspport Umited Notes to ihe fimantll #at¢ty1￿ loMtinueill Fortht yt¥r tnded 31 Marth 2021 10. RETlREMEp￿ BENEFrrs Icontinuedl The13test full actuarial valuatv)Th wascarrd out a5 * 30Septernber 2017. Mth the ne￿ the tobe published in 2021. Prlhtlpal actuarlal assumptlons The following information Is based upon a fvll a¢tsJarial valuation of The fund ai 30 September 2017 uwlaied to 31 March 2021 by a qualified independent attuary.. 20Zi 2020 Rate of incre35e in salaries Rate of increase lor pens￿n$ in payment Discount rate for scherne liabilities Inf13tion assumption ICPII Inflation assumpt￿￿ IRPII The assumed life exFectations on reiirement a8e 65 are= 2021 Yea 2020 Years Reitrinq rodoy Males Fernales 21.6 23.5 21.5 23.3 R¢iiiiftg irt 20yeors Male5 Females 22.9 25.1 22.9 24.5 The Chèritvs share of the a55et5 in the 5chemt-. Falr¥alue of assets 1021 2020 Equyties Property Alternative assets Hed8e funds Ab5glute rtturn ptyifolio Oiher Total fair value ol assets 4.570 422 393 4.836 373 576 4,482 10,444 495 3.12Y 9.503 Arnounts wn15ed In theStstemgn¢ olllnanoal Arti¥ib 2021 21120 Net interest cost Administration expenses Total ch3r8e 22 li 33 12 76 Amounts reto¢nSsed In other re¢wised ¢ains losse5: Z021 2020 Retum on plan assets in excess of intere51 Change in demographic 2ssumffjions Change in financial assumptions Experience gain defined benefrt obli8ation Totsl other rerogni%ed IloMIIEain 779 1471 12.3301 195 77 109 1.329 120 1,635 11.4031

Ambiem Support Limlted Notestothe fin•rKhl ststements Icontknuedl For the yearended 31 Marth 2021 10. RETIREMENT BENEFITS Iwntlnuedl Change5 In the pre5entvalue of defined bwfft ￿ls￿li￿S.. 2021 2020 At l April Administration expenses Interest C05t tuarial lossllgainl Benefrt5 paid At 31 March 10.551 li 248 2.182 13891 12.603 12.139 12 275 11,SS81 13171 10,551 Chanys inthe fairvlut ofCho1iVs shar4lsthÈmÈ ss&' 1021 2020 At I ApTiI Inte￿5t income Return ofi pLAn ass￿5 lexdudin8 net interest on the nei defined pensK•n liabilityl Employer contilbutions Benefit5 paid At 21 March 9,503 226 779 325 13891 10,444 9,212 2IL 77 320 13171 9.503 ThE total return on scheme assets was £l.C(15k12020.. £288kl. bl BucklnRhamshlre CowtycouDcM_ LGPS Staff who tran51erred from Bucin8hamshire County C￿n￿lI to become efnployees of the Charity were admitted to the Buckineharnshire County Council Pension Fund I"Ihe Fun￿1. a defined ￿nefit 5theme, whKh is ¥dministered by BuÈkin8hamshire County Council under the regulations governing the Local Government Pension Scheme ILGPSI. The LGPS is a funded defired benefit ￿h￿rne, with assets held in separate tru5te administeiéd lund5. The ttst31 contribution made for the year ended 31 March 2021 was £57k12020.. £58kl, of which employer'5 contributiorbS tolalled E47k 12020.. £481 and ernployee5' contributions totalled £IOk 12020.. £IOkl. The 3Breed contribution rates forthe future ¥ear5 are 26.8%for emplo¥er5 and between 5.5%to 6.5% for emDID¥w. The late5tfull actuarkil ¥a￿al0n wascarried out asat 31 March 2019. th¢ nextdut its be published in 2023. Principal artuarial assumwions The lollowinE inforTnation is based upon • fvll actuarial ¥￿UatIon DI the lund at 31 Marth 2019 updated to 31 March 2021 by a qualified independent actuary". 2021 2020 Rate of increase irb salaries Rate i)f intrease for pensitins ih paymÈnt Discounl rate Igr scheme liabilitie5 Inflation assumption ICPII Inflation assumption IRPII The assumed life expeaatv)ns C￿ retorement age 65 are= 2021 Years 2020 Yars Reriring rodu Males Females 21.6 25.0 21.8 25.1 Retiriryin 20yEU Males Females 22.9 26.4 23.2 26.5 47

Amblent Suppwt ikniied Notes iothe fivdav%lal stsiemertsl<•h￿ F•wthe ¥e•r ended 31 Maith 1011 RETIREME14TOENEFITS luntinuedj TheO￿A￿S share ofthe assetsin the sthemE'. Fairvalue of 15sets zozi fjilts 813 5.273 1.310 527 IZB iii 647 Other bonds Property Cash temative assets Hedee fvnds Ab5dute return portf¢l Total fair vaJeof assets $53 183 59 381 351 7.522 423 396 &981 Based on the abv4ealkKation.ArnbienVssha¥e of the asswSdt￿1Und ￿ ssthan I 1021 2020 Cuttent senlrte cost Net interest cost Adrninistratknnexpenses Total charge 43 116 175 2021 zozo t￿00 Retwm on plan èsstts in excessof irtierest Cha￿e in deyaphica55vmpttiis thawe In finawal assvthpti￿s Ewerience 8aih M¥Jeh)el her aduatial gains Totalother rec00n￿ed Ilossvia L581 ioi 14791 19 8Z3 125 202 813 Ch•R8e51n theweseni ¥alueoldefined benefft•j￿I￿rn: 1021 10.406 73 35 246 CuNent semce c05t Past serwce c05t Interèst cost EmployeewntrSbutiMS Change in deM08rath￿ 35Sumptir Change in Financial assumptions Experiente8ain on defined he￿fil0bI￿atIo 8enefits p• At 31 March 216 io 18231 1345 11.133 13341 9.346 InthfalrvahofCharfWsshareofsthen455ets: zDzi At l April Interest income Retum on plan a55eis lexclAirfnet wttrest￿ rtetdefined Ir4bilrtyl Adrnkni5trat￿n expenses Empl¢Yer ¢ontributions Employee cot)trilwtions Other Klyarial 8a*15 &enef￿15 pa At 31 Marth 7.5ZZ 173 1.581 7,896 14791 47 io io 202 13341 7.522 13451 8.981

Amblent Support Lomoied Notes toihe finandal 5tstements Icontinuedl F•rtht ytar tnded 31 Mavch 20ZI 10. AEnREMENT BENEFThSIMntinuE The totsl return Oh ¥heme •ssetswas £1.754k12020.. bssof £293kl. A requirement of the Lrxal Gty4ernment Persion Scheme 15 lor transferee thitted bodies to obtain an indemnity bond to protect the hjnd should the contratt terminate earty leathThe a fundin8 defiot or pension 51rain cost. This is required by the Administering Authority of Butkinghamshire LGPS from Ambient. An indemnity bond meetirg the fequifements has been arranged b¥Ambient vjith Barclay5 Bank PLC for £688k who has3 le8al charge over a tredrt balantt of the same amount held in a separate inrerest earnin8 account with the bank in the name of Ambient &Jpwt Limiied. This account is ring fenced money not aCces￿bIe to Ambient. The value of £688k is shown within current a$5et in%strnents On the Balance Sheet as at 31 March 202112020.. £688&1. l London 8oro¥Eh of Sutton- LGPS With effÈtt from l 4)ri12013, C¢)mmunity OpDoThs Irw part of Ambml became an admitttd boty 10 the Lcffjdon Borough of Sutton pension stheme a transfer of staff under TUPE applied for a contrart ro provide 5ervicÈs at Hillcroombe Road. The scheme has one active employee. four pensioners and four deferred pensionerk The LGP5 15 3 funded definÈd benefit pension scheme, with assets held in separate trustee administered funds. The totsl contribution rnade for the year ended 31 March 2021 wis £8k12020.. E8kl. of which ernployer's contributions totalled E7k12020.. E7kl and empbyees. contribution5totalled £lk12020.. £lkl. The 38reed contribution rale5 for rhe fulure year5 are 21.￿f0reMpIoyers ano 6.5%for employees. The latest full artuarial valuatiw was carried out as at 31 Ma￿h 2019. Ymlh the next to be published in 2023. Prin¢ipal artuarial a5sump¢ion¥ The followin8 information is based a ful acruarial valuatw of the fund at 31 Maith 2019 updated to 31 March 2021 by a qualifd independent artuary= 2021 2020 Rate of ifiuease in salaries Rète of increase for pensions in ptymefii Disttrunt ritt for schen liabilities Inllation assumption ICPII Inllation èssumption IRPII 2S The a55umed life expert¥tion5 on retirement age 65 are.. 2021 2020 Yoars Yeavs Rerwno todoy Males Females 21.6 24.3 21.8 24.4 Reririrt9 in 20yeors Males Females 22.9 25.7 23.2 25.8 rhe CharKty'5 share of the assets in the Sche￿.. Fairwalue of ¥$5etS 2021 2020 Gilts Elu1t￿$ Other bonds ProFerty Cash Abs¢bJte ieium portrdio Total lairvalue of assets 229 978 120 149 29 12 1.517 219 7CII 149 34 17 1,219 Based on theabove 31k>catkM. Amknent's shareof theassetsof lund is ￿$ than I 49

Ambiert Support Llmited Ntrtes to the ffinan¢knl ststements Icontwiued For the year ended 31 March 2021 10. RETIREMENT BENEFITS IcontlNed} Amounts recO￿lSed in the Statementof Financial •xti¥itl&" 2021 £000'5 2020 £00ty5 Current Service c05t Net interest cost Admintstration expen5e5 15 20 Amounts reco8ni5ed in other recognised yirts and losses: Zozi £OOO's 2020 £OOO's Return on plan assets in excess of interest Change in demographic assumpt10115 Change in financial assumptions Expeftence gain on defined benefft oblieatioft Other attuarial Ioss Total other reeognised Ilos$118ain 289 13 14011 18 1921 132 1811 146 Chanees In the present Value of defined benefft Obligati(￿ 2021 £OOtrs 2020 £Tr)O's At l April Curyent seTrice cost Interest cosi Employee contributions Actuarial10s$118ainl Benefits paid At 31 March 1.267 1,523 15 37 29 370 1251 1.648 12841 1.267 Changes In the faIr¥a￿e of Charlty's share of xheme assets-. 2Q21 £OOtrs 2020 ÉIXIO'S At l April Interest income Return on plan assets lexcluding net interest on the net defined pefi5￿n liabilryl Administration expenses Employer contributions Employee Coniributions Acfvarial loss 8enefiis paid At 31 March 1.219 28 289 121 1.342 33 1921 1461 1251 1.517 1.219 The total return on stheme assets was £317k12020.-1oss of £59kl.

Arnbient Support Llmlted Notesto ihe fln•.n¢ial Statements (Contin￿dI Forthe year ended 31 Marth 2021 10. RETIREME14T BENEFFTS Icontinuedl dl 5HPS. Growth Flan The growth plan is a registered occupational defined tontribution pension scheme. It was established in 1946 as a general fund, and it has ev￿Ved to take into accovnt than8es in the law and economic circumstances. 7here are now four different sefie5 within the one scheme known as the Growth Plan. and it *5 closed to new employers. The Growth Plan Series 3 ha5 been deterrnined by legislation to be a defined benefit scheme. It is not possible lor the Charity to obtain sufficient iTrformation to enable it to account for the stheme as a defined benefit stheme. Therefore it accounts for the scheme as a defined contribution Scheme. The treatment of the Serie5 3 employer debt was reviewed under the Peftsiiyts Att 2011 and the Serie5 3 Growth Plan does create a liability lor the employer if they cease to participate in the Plan or the Plan is wound up. A full actuarial valuation for the scheme was canied out at 30 SePtem￿r 2017. This valuarion showed assets of £794.9m. liabilities of É926.4m and a éeficit of £131.Sm. The level of fuftdi￿ has required a recovery plan to be put into plèce. ènd this aims to eliminate the deficit via a combination of additional contribution5 from employers and investment ￿turnS for the next year. The contributions agreed by AmbieTrr under the recovery plan for the year from l April 2021 will be £2.942 12020.. £2.8561 with total recovery plan contritrmjtions due of £11.62612020.. £13.7751. •> Pension Sc￿me under NH5 Dir•rti¥es Staff that have transferred into Ambient employment as members of the NHS Pension Scheme, which is a Statutory heme with benefits Buaranteed by law and paid for from the Exchequer. have had their pension protected under TUPE. The NH5 Pension is a not¢oThal fund rather than a real one. Each year employees. an¢J employer'5 contributions are notionally invested in government 510cks recommended by the Government Actuary. Thi5 is 3n unfvnded scheme and there can be no deficit or surplus to allocate on the wind up of the 5cherne or withdrawal from the ￿heMe. The Charity has no liability for other employers in this scheme and the scheme operates on a pay as you go boi5 50 there ts no liability to recoEnise in respect of past service deficits. The employer's pension costs ¢har8ed to the Statement of Financial Artmties during the year amounted to £77k12020.. E98kl. n Defined ¢ontrlbutlon pen￿on stherne The fjroup operates a defined contribution pension scheme for all new qualifyng employee5. The 355ets of the seheme are held separately from those of ihe Group in an independently administered fund run by The Pension5 Tru5t- SHP5. It is used to administer all the auto enrolment pension requirement5. The employer's pension tosts charged to the Statement of Financial ActMtie5 during theyear aTh?unted to £501k12020.. £464kl. 51

Urntt•d Fwthe ¥&¥efided3lMaffh2011 11. INTANGIBLE FIXEOASSEIS rknjpandcharbrv Careswom At IAprf12020 Athjtsor At 31 Mèrth 2021 417 At IApnl 2020￿d31 marth￿21 At 31 March 2021 At31 2r120 17 In￿￿e¥ ￿7th1￿ ￿£417k[lo20..É￿Ilaf4Sleurvj￿erthYnlW¥(rt￿￿ 12.TANfjIBLE FIXEDA55ET5 Gr•up Èand& Co At lfvgril 2020 AdLitions D15posal% At 31 Marth2021 2.797 207 1.32B 261 15.284 724 L7J4 IS.936 At k•ril 2020 Charge{¢rt￿¥¢{r LOJ3 172 1.623 5M39 601 176 81 At31 ￿rth ZOZI 1.185 L78S L13Z 195 5.S93 Notbookvalue At 31 Maith 2021 At 31 2020 411 246 8.475 1.174 333 17 IOJ45 To At I Aplil 2020 Addthons 8.166 1741 L54? 250 L4.12J 712 Al 31 2021 8.1(4 1943 L7S7 L710 102 14.778 Oeprec41on At I Aplil 2020 Charlelv the ye41 Oi5posa At 31 Ma￿h 2021 L6 150 L255 166 1.221 185 io 5.142 S66 i.ox) 195 5.667 tboo4¥al￿e At31 ￿rch 2021 iJn 417 9.111 8.979 At31 2020 292 244 FvtEWd & tsJilthrwirKknJes E667kl102D.. £[￿7k￿￿treChanty￿dE972k(lD2o." E972kllOr￿¢￿uN has bEEn(￿rU￿tEd based tsi"dvrnedcosf underSR%IOZ. Induded wthin ¢>mpuieiequSpmEnl ￿￿£1￿￿(10?￿ £￿11•d￿th￿l1LrtW¢fvtirfSènd t£llJ9k1201tr. £iWllofas￿s c¥rrÈndy wndertonstructknn Wtthln ￿ Chalityand¢>oup. 52

Amblent Support Limited Notes to the finandal slalements lcontlnuedl Forthe year ended 31 March 2021 13. SUBSIDIARY UNDERTAKINGS Ambient Support Limited own5 ICI)% of Amber Housing Limited, a Co-operative and Comrnunity Benefit Societv Icoffipany nurnber IP3(K)52RI. It has charitable exemplions and 15 part of the same VAT 8roup as Ambient Support Limited. It ha5 the Same Registered Offite addre55 which 15 the same as stated for Arn￿'tnt support limited on page 2. Amber Housin8 Umited provides accomModat￿n to peO￿e who a￿ disadvanta8ed, and facilities management and other housing services on property owned or leased by the Group and for some other extemal landlords. The net assets antl results of Amber Housing ￿Mited are as follows= 20ZI zo20 £'o Aggregate assets as at 31 March Aggregate liabilities as at 31 Marth Funds as at 31 March Income for the year ended 31 March Expenditure for the year ended 31 March Surplus for the year ended 31 March 2,116 15621 1,554 1,875 11,8221 53 2,247 17461 1.501 2,008 12,0031 Arnbtr Housing Venture5 Limite¢J wa5 incorporated as a Subsidiary of Ambient Support Limited in 2019-20. This subsidiary has not traded since incorporation. 14. DEBTORS AMOUNTS REC£IVA8LE WITHIN ONE YEAR Growp 1021 Charity 2021 ioio 2020 É'ooo Trade debtors Amounts owed by 8roup undertakin85 Other debtors Prepayments and accrued income 1.103 1.443 982 129 41 912 2,064 1.328 220 67 473 2,088 42 923 2.068 67 486 1.996 AMOUNTS RECEIVABLE AFTER ONE YEAR Growp 2021 Charity 2021 2020 2020 £'ooo Amounts owed by group undertakings 96 192 Ambient linanced the start-vp of its subsidiary. Arnber Housin& and transferred two ptoperties to it at cost. which ihev now lease to people with a Learning Disability. There is an agreement that covers the basis of the arrangement. The value of the loan outstandine to Ambnt is secured with a charge over ihese properties. and loan interest 15 paid on the value outstanding at a rate of 2% atJve Bank of England base Rte. Each year the Trustees of Ambient review the terrns of the loan. and have agreed with the Board of Amber Houstng ihat ihe loan will be repèid over 10 years at £46k per year starting in 2013114. An additional loan of £25Ok was made io Amber Housing ro assist them with the purchase of 2 more propertses. which are now leased out to people vmth learning di5abilitie5. The total balance outstandin8 of £192k12020.. £384kl will be repa￿ over 2 years. 53

AmtsentsUp￿ Note5toth•flnarKLal st•mwslcofithwvJl Fortho Wf¢nW31 M¥¢h 2021 15. CREDITORS.. AMOUNTSFALUNG DUEWIT1I14 OP4E YEAR Gm 2021 ¢￿T￿¥ 2020 Bank loan Other103ns Trade Creditors Amounts owed to Eroup undertakir¢5 Taxation anLI security Other creditOTS AccruaLs and deferred inc(me 52 76 52 76 71 595 71 13 441 1.561 2,023 375 1.408 1,574 2.201 5,328 1,425 2.850 5,379 4.978 IncJded within other creditors are arwjntsof £1,074k 12020.. £895kl reL8tinE to cash which is held on behawof reydenr The deferred represents theVal￿ of irKrffie or payl￿nts receNed rel￿E io servicesyetto be provided. Analy515 01 movement in deferred income= Group 2020 2021 2020 8rou8ht forw¥d Relpa5ed from previous perK)ds Deferred in the currentytar rried forward 661 16611 661 16611 13081 183 183 183 183 16. CAEOITORS: AMOUNts FALLIP16 DUE AFTER MORE THAN ONE YEAR Chlrfty 2011 2021 2020 Bank Loan Other Loan5 Othèr treditor5 950 I.￿2 720 629 2,351 950 1,002 720 629 2.351 411 2,￿5 411 2.CQS Gro 2020 2021 iozo Induded in credr¢rys are". Pjnwnts repayatle by I￿talMe￿tsfall1r afrfibt years 1.015 1.170 1.015 1.170 In a£tordènce wi(h the contratt with Buckingharnshire Cwntil 3 sum ol É5.3 milltin paKI to Ambient in July 2(K15 to cover the cost of the proterted pay for staff transferred on 8ucks Cwnty ce￿ntil terms for thè life ol the contract. The rontract lenuh is 30 years. and the formula used fijr talculatioll 3ssurriE5 Stall turnover Jnd wice escalations to estimate a sum transferatrle to iThCOftNn8 resouice5 under reystwed seThices lor each year. The sum 01 £631k shown at PTesent value should be Suff￿lent to meet the oblwion$ 35 ihey fall due. 01 thB ￿1¥￿(￿ £221k12020.. £235kl 15 included within cre(Sitors due wthin one year. The our51ondith8 balance as at 31 Marth 2021 Irom the bank Iw of El.3 fflillw with ihe (fvrity Bank i4 £I.￿2k 12020.. £1,052kl. The IL￿￿ 15 a term of 25 years. vns at a hxed interest rate 016.5% which wa5 rtwewed by the Trustees and moved to a lowervariable ratefrom oyiin016 of 2.5%abDve base ratt. and 5e¢urity has ¥i¥en in the fLYm of a charge OV￿ the two propertie5 located at the site.. n3rne￿ 20 Chilwell Road and l DÈvonshire AveNe. The pmperties have been ievèlued the bank durin8 1016-17 year, and the kyn outstsnding represents less than 50%of the value of the 355ets o¥er whKh ¢t has a charge and the amourbt falling ￿e in morethan one year is £95C12020." £1.¢K)2kl. In 2021122 an amount of £7Tr12021.. £7Tr is wyoble of which £25k11020.. £27kl isthe iDieresttha8e-

Amblert Svpport Notes tothefinanclal ststernontslcontlnwd) Fortheyear ended 31 Marth 2021 16. CRED￿0￿5.. AMOUNTS FAWNG DIXAFTER IIORETHA14 ONE YEAR Iwntlnuedl There is a tevrn commitrnent with Riverside ECHG in connectioTh with St AudTeVs. a care home for frail elders locaied in Hertfotdshire. which (¢)Ve￿ the cost¢f wart5 UnLlertaktn as part of a cakmtal leaseWd improvement as part of ihe lease a8reem2nt these improvement works are secured as a k)an. Tr balance of £77lk 15 OUtsLandill8 as at 31 March 2021 12020.. £791kl. The balènces have bÈen indLHled within the credit(Ks notes above. Thi5 aÉTeement requi￿ anftual paymen￿ irtluding interest of £12Jk 12020.. £120kl until October 2028. TheGipital value duewilhinone Year is £76k12020." E711. 17. FUNDS Group Asatl Apth ￿20 Gain51 Expendllure I￿$$e$l Tvansfer5 Asat31 Marth ZOII 14.683 11.8241 li.(M81 1481 135.9121 1691 292 L3.868 12.1521 12.1591 Pensbn- eccifjps pens￿n- SHPS PenS￿n- Sutton Des1￿#t¢￿ funds Ambient- De¥onshire Amber Husiry- Property Fund Totsiunvestrlcted fund5 12591 11,t1031 li 159 11.933 {41 1S6 9,582 35 135.6981 11.7431 Restrfcted funds Ite5erves of Amblent Totsi restdcted fund5 91 91 75 75 Totsl fvnds 12.024 36.938 137.5621 11.7431 9,6S7 The uthrestiKted eÈner•l fimd represents funds of the Group whKh are notde5wnated for particular purpose5. The de5iAnaled funds of £156k relate5 to Jmber Hcu5in8 and is to ￿ used lo rneet IhE lia￿litieS expected theiT properties in the comin8years. The re5trirted funds for Pjnty￿nI comprisevarithJs ￿ality1$that ha% been rereprtd wrféh refert￿et0 drffereni serrices th we PrO￿e for use at that seThe. h isiNteTrJed thatthese mcnie5¥Jil be Spent ￿￿￿theYlrf•vdlV¢tl benefftof those 5erweÈs. The transfer relaies to release of dewed whith were at March 2021. The lund was desenated lor use * Devmshire. which is a nursNI8 home fuv p￿Ie with a ieanwn8 Disab4ity. and used to benefit the indNH4ua15 Irwn8 there t￿1r trnsF*t and activftles upto Maich 2021. Ch Asat31 {h￿Se5) TF•ftslers Marth 1021 Unrt#Firted General PensKsn- 8CC L6PS PenS￿n- SHPS PensH>n- Sutt Designated Funds Totaluhrestrirtedfumts 13.341 11,8241 11.0481 33.856 134.7351 12.469 1259 IL4031 IBII 292 12,1591 10.432 33AS6 134,5181 11.7431 8.027 Rostri¢ie41 fu•ds Donations for services TO￿ restrirted 91 91 75 75 11,8641 Tot¥funds 10.523 35.704 136.38Z 11.7431 8.102 55

AmblEnt &wporttirt For1￿ yearenW 31 M•r¢h 2021 17. FUNDSIuniinyEdl Group"pdovyar As1 Awil 20 Galn51 A5at31 T1•r￿1￿$ Mych 2020 Unmtrlcted lun& General PenSi￿- &CC LGPS Pens1￿- SHPS Pension- Sutton Dosi￿aledfUThdS rntsient- DevonthSre bient-T&C's rtview Arnber Hous￿. Property Fund Totsi unie#rlrtelfvnd5 14.657 12.5JOI 119271 3B356 13a3551 25 14.683 11.8241 11,0481 1481 813 1.635 146 244 li 75 215 9.35L 1561 138.3681 159 11.933 38356 2.5Y R•$i￿rta￿l￿nds Reserves ol Arnb￿￿t Toill tesirirted lunds 21 21 91 51 Tlxalfunds 9.441 3B377 13B.WI 1594 12.024 Charfty. grforwar sati April 2019 Gakn Asat3J Maw¢h 2020 £'o Tw•r&lÈrs U*westwktedlunds General Pension- BCC LGPS Pen510n- SHPS Penslon- Sutto De5igDated Funds Totsi unvostrf<trd fw 13.378 12.5101 119271 37.2&S 137J281 112n 244 25 13.341 813 1,635 146 11,0481 97 7A57 125 li 10.432 37.266 137.2B51 1594 Restricted luNIs Drmationsfor 5er¥ices T¢)tsl restrKteOlunds li 91 9L TO1￿ Iwids 7.947 37.287 137.3Q51 10,523

Amblent Support Limited Notes to the ftnancial ststements l¢ontinued) For the year ended 31 March 2021 18. ANALY$15 OF ASSETS BEfwEEN THE FUNDS Unrestricted general fvnds Oe5ignated funds £'ooo RestrKted fvnds Group Totsl funds £'o(x) Fixed assets Current a5set5 Current liabilities Non-current liabilities Pension schème liability Net a55ets at 31 March 2021 10,760 10.441 15,3281 12.CK151 14.4421 9,426 10,760 10,672 15,3281 12,0051 14.4421 9,657 156 75 156 75 Unrestrirted Keneral lunds DesiBnated lunds Restr•rted fund5 £'ooo Charity Total funds Fixed assets Current assets Current liabilities N0n-¢Ur￿nt liabilities Pension scheme liability Net assets at 31 March 2021 9.528 9.952 15.C*)61 I2.￿5) 14.4421 8.027 9.528 10.027 15.0061 12,0051 14,4421 8,102 75 75 Unrestricted Beneral funds Desi8nated furbds Restrirted fvnd5 £'ooo Group Prior year T¢)tal fund5 £'ooo Fixed a55ets Current assets Current liabilities Non-current liabilitie5 Pension scheme liabilitv Net assets at 31 March 2020 10,245 12.168 15.3791 12.3511 12.9201 11.763 10.245 12.429 15.3791 12.3511 12.9201 12.024 170 91 170 91 Unrestrlcted general funds Deslgnated lunds Restrirted funds Charity Prior year Total lund5 £'ooo Fixed assets Current assets Curient liabilities Non-current liabilities Pension scheme liability Net assets at 31 March 2020 8.979 11.691 14.9781 12.3511 12.9201 10.421 8.979 11,793 14,9781 12,3511 12,9201 10.523 li 91 li 91 57

Ftyth4 w¥4nd#d JI Martb2021 19a. AECONOLIAIK)N C IIEflllCOMETO NEfcA5M FK)MOPEPAT Netexpendrture Adjusgmentsfor. OeweÉièliOn fmd asstts Ih¥estment IncorTht thtwest Payable L¢ss 0ndispo￿l 0ftan0b￿ fw•ssets Oefintd btnefrt PÈ￿0￿ schemes Opor&tin8(a5h now5bEliwE niOYriieiltSinwtaw 601 528 76 21 11041 4Y 11661 Iln(reasellde¢rtase fft tyadewd other4ebttyS (OelrEo5ell￿Cre4se in ttadeartdotheruE&kns Cashfrom ¥eratiOnS 964 552 1.970 CAsHANDCASME¢￿￿AlENTs ta5bat andlnhand Curreotèsset invtstn)eTrts r0ta1per9￿èThceSheet Less.. D￿r￿lIS mbtuiingin mLYe thah3 ￿￿th5 Cash andia5hqui¥akntS wl thStaknnenl of Cash L916 6.680 3.745 6.68B 10.433 16881 9.745 16881 Tptal ol (èsh and cJ3h ¢￿￿11ents •nd cwrwi wet iTrve5rn￿ the I￿￿￿&5.. tht bond for Ambrt with Bucknreharn5hi￿ Cothity c￿￿￿11 I&PS of É608k I20￿ Ewkl. ihan 3 aTrJ ar excluded fromcash ba&Ke5 IheStstemet)i of Cash Flty I9￿ ANALYSL%OFCHA14fAsk¥ 14ETO At31 Marth2021 rash Cash ai bankand in h4￿j 174S 1.916 B•rkLoar Olhtr LoaThs Debt tsJ%bithih Ivear 77 121 (S21 Oank Loar Other loan5 lIJ￿?5 171QI li.n21 S2 128 11.$941 Totsi Itet Debt 177J 19 folk￿$.. Grwp 2021 kn2-5years 1)4tS yea 3.171 6.774 3.4S9 7.4 ILY3 2010 In less than l ¥ear In2-Syè•is <kyr 5 yew5 911 3.231 6.774 10.916 945 3J39 7.479 11.763

Ambierf Support Llmlted Nffjes lo iheflnancSal statements Ic<>ntinued) For the year ended 31 Marth 2021 21. CAPITALCOMMITMENTS Capital expenditure th41 had been contr¥tted for at the bala￿e sheet date that ha5 not been provided for in these financial statements 15 É41412020.. £7511. 59