Company Re8iStraiion No= 07211819 (England & Wales)
Charity Registration No: 1135353 IEnglarTrd & Wales)
Ambient Support Limited
Annual Report & Consolidated Financial Statements
For the year ended 31 March 2021
*AAEZ60MX*
1211W2021
COMPANIES HOUSE
A18
#32

Amblent Support ilmited
Contents
For the y*ar ended 31 M¥th IOZI
Ch•rftyandTNs¢ee lTrforrnatsoD
*vat¢8i¢ report:
Achievemenis and perf0m￿N
rase study
Rebrandthead officelremDte worki
strateg￿ Plan 2020- 2025
Financial review
li
"s* st￿ement artd manaEeme
12
Invemment powews and ￿KY/ReSerVeS ptlicy •hd Goiw# co￿eM
14
redors. Dutie51s1721
Is
Tviisiees, rem:
Strutture, 8OVtrnance and management
20
Rdarionships wth ther organisations
22
Public benefit statement
22
Obiectivesand actpnt
23
5rre￿Il￿d energ¥and (artw ieK*YI(
24
Gtr4ernance Codt
25
5t*en*n¢ olTrustee< Re5ponybi
27
Independen¢Auditoffs re
Con501idated StatemEnt of Artandal ActF•ltles
32
Comolldoted Ind Charfty B•lèMe 5hetts
33
Consolld•ted Statementof Cash Flws
N•tesiothefi*atK41 Matemehts
35

Ambient Support Limited
Charity and Trustee Infomiation
For the year ended 31 March 2021
Ststus
Ambient Support Lirnited I'Ambient"l is a Charity and Company Limited bv
Gualantee. It has one wholly owned trading subsidiary.. Amber Housing
Limited l-ArnbEr Housin<l. a Registered Sooety (Reference 30052RI under
the Ctroperaiive and Community Benefit Societies Att 2014.
Governln8 document
The Charity is governed under it5 Articles of A5soriation la￿ updated on 24
June 2020.
Company nurnber
07211819
Charity number
1135353
Rtgi5tered officè and operatlonal
address
Unit 9. Bovrne Court
Unity Tradin8 Esiate
Southend Road
Woorjford Green
Essex
IG88HD
Tru51ees
Simon Griffiths
Oavid Brindle
Margaret Lèlty
scott Hald3ne
Alan Bates
Valerie Bennett
Belinda Coker
Cheryl Crooks
Nigel Fletcher
Richard Jones
Jeanette Mitchell
lain O'Neil
Chair (Resigned 24June 20201
Chalr (Appointed l August 20201
Deputy thèir
Treasurer
Karen Prortor
lorraine Aeynolds
Rrchard Smallwood
lon Parkinson
Ctroptee
senior Executive Officers..
Chltf Emecutlve Officer
Mark Milton
Dlrertor of Flnance
Roy Quiddington
Director of Operatlonal ￿1¥1￿5 and
Business Development
Tom Harri50n
Dirertor d Peoplt & Culturè
Sarah Oaniel

Ambient Support Limited
Charity and Trustee Informatlon IcontiThuedl
For the year ended 31 March 2021
Dlrertorof S•les. Marketlnl &
Communicat•ons
Davina Sellick
Chlef Infom)atlon Officer (Appolffled
181011211
Lee Hodeson
Chief Executive and Secretary ot
Amber Housin8 Limited from
01104121 (previously Chief Opera￿E
Officer of Amber Houslni Llmlted
until 311031211
Emelda Livetie
Seuetary of Amber Houslrq Umlted
until 31103121
ma￿ Milton
Banke
Barclays Bank PLC
Level 28
I Churchill Place
London
E14 5HP
Solkitors
Trowers & Hamlins LLP
3 8unhill Row
London
ECIY 8YZ
Devonshires
30 Finsbury Circus
London
EC2M 7DT
Brachers LLP
Somerfield House
59 London Road
Maidsione
ME16 8JH
Statutory Auditor
RSM UK Audit LLP
25 Farrin8don Street
London
EC4A 4AB

Ambient Support Limited
Trustees. Report
For the year ended 31 March 2021
Introduction
The Trusiees of Ambient are pleased to present their report and con501idated audited financial statemènts for the
year ended 31 March 2021 lor all entities that are part of the Group, which are also prepared to meet the
feouirements lor a direclors. and 5trate8ic report and account5 for Companies Art purposes.
The reference and administratpie information set oui on pa8es 2 and 3 form part ol this ￿Port. The Trustees Iwho are
also its Directors) included in this 5e(tion of the report havè acteé in the role of a Trustee duri￿ the year and up to
the date of signature, except when otherwise indicated. The financial statemenis have been prepared in accordance
with the accountin8 policies set out in note I to the accounts and comply wtth the ArtKle5 of Association, the
Companies Act 2006. the Charities Att 2011. the Accountine and Reportin8 by Chaiities.. Statement of Recommended
Practice applicable io charities preparing iheir accounts in accordance with the Financial Reporting Standartl
applicable in ihe UK and Republic of Ireland IFRS 1021 Icharities SORP IFRS 10211 second edition effective l January
2019.
STRATEGIC REPORT
Athlevements and perf¥Yman¢•
Set again￿ the backdrop of an unprecedented elobal pandemi¢ as well as 9￿Xit, this year has been hu8ely
challenging for us and the social care secwr in general las well as rnany othersl. Despite thi5, we have responded
professionally and competenily. successfully deciphered the plethL)ra of regularly updated and sometirnes conflicting
best p¥attiee. re8ulation, and general advice. and implernented sound infection control processes and PPE. to keep
the vulnerable people we sllPPOrt, aftLI our staff. safe. Likewise, we have ensured that despite some of the financial
k)ressure5, we have sought to do everything possible to keep the Chèrrty on a ￿rOn£ financial footin& including
obtaining and making good use of the Covid-relaied support 8rants that were available from Central Govemment and
Local Authorities.
Key perforniance indicat<Jrs
The type of service provmled to each client Current￿ forrns the cateBorie5 in the Statement of Financial Activities
under which we report. The performance of the Charity is presented in a dashboard form, and reviewed quarterly by
Trustees.
Those dashboard report5. based on the management •ccounts at that time, showed the follo￿n8 KPIS vs budgeted
objectives as folk)ws-.
2021
2020
Gross contribution
YrD Actual
Yro 8ud8et
% Variance
9.3%
ii.i%
11.8%)
10.5%
11.2%
10.7%)
O¥erh*ad %
YTD Actual
D Budget
% Variance
12.5%
12.8%
0.3%
12.0%
12.3%
0.3%
Some key achievemenis durine the year were as fdlows..
The Group continued to deliver hi8h quality services across rnore than 120 I￿atIonS to oveT I.(￿0 people
who require care and supporL to help them to meet their needs and 8oa15 live as full and independent
lives as possible.
At yeai-end, 84% of our services had-89￿ or-outstandin( ratings with CQC.

Ambient Support iimlled
TTUStee5' Report Icontlnuedl
Forthe year ended 31 March 2021
Despite the external environment. new learnin8 disabilities services were opened in Wand5WOrth. Leicester
and Newham. and jusi after the year-end, in Bromley.
The pandemic did not divert us from our planned investments tts help enable our shrft from ~Good" ro
"Greav Isee"sirategic Plan12020_20251- belowl. This inclvded making a significant start to our IT and digital
transformation journey with ihe development and introduction of the first rnodules of our Enlerprise Care
projert. Thi5 project will give us a seeure. modular. ¢lieni•centri¢ Enterprise System, delivering corporate-
wide efficiencies, and supporting Érowth and development through integration and business intelligence,
whi15t driving and 5UPPOrting the Strateg￿ objettNes of Ambient.
The Group continued to take steps to ensure the CharitV5 long term financial sustainability, including re-
negotiation of contrarts with key fuAders_
Despite the liming of the pandemic. we nevertheless completed the roll out of our new brand as Ambient -
5ee"Rebrand~ section below.
The Charity's profile was significantly raised. primarily as a result of the rebrand.
A numbei of new Trustees were successfully recruited. including rjur new Chair. David Brindle.
The Group continued to maximise our use of ihe Apprenti￿ShiP Le￿ funding. iThcreasing and improving the
training offer for staff at all levels.
Case Study- Supported LIVI￿ krvirè. Bexjey
Background
X was referred to Ambient in January 2020 after a period in a secure unit having been settioned under the
Menial Health Att.
X is a 32-year-old male.
X's father was not happy with the care ènd support his son had been receivin8 prior to his arrival at Ambient.
X had been moved many times in the previous 10 years of his life and had a history of violence toward staff
and challenging behaviour5.
X had high anxiety and could become fuated on schedule5 and detail in an attempt to control his lffe and
environment.
He was extreme￿ distrusrful of health professionals and care and SUPFrf staff due to the breakdowns in his
previous placements. Thi5 often triggered ht5 anxiety and violent behaviour.
Interventfton
Staff requested that all papers relatin8 to X's previovs Ca￿ and support journey were sent through prior to hi5 arrival
at the Service. This gave staff a decade's worth of history to understantl ￿th where and how there had been issues in
care and support previousjv.
Ambieni's staff usetl PositNe Behaviour Support IP851 io create a care and support plan for X before he had even left
his secure placement. Staff were prepared and ready for hi5 arrival.
PBS coache5 worked alongside the staff team to develop good practice and approaches. This PBS approach has meant
that X's care has been continually adapted as X has grown and chan8ed as a person. Using active 5UPPOrt meant
Ambienys most irnportant focus was allowing X to make his own choices and working closer to independence every
day. Active support is an approach that constantly encoufages independent thgught and choKe. and this was
implemented by staff who knew X's history intirnately and underst&Jd his behavioural triggers very well.
One of X's greatest Sources of anxiety was the worry of what was toming up that day. week etc. This meam when the
Ambient's staff team had a birthday party planned for X, all the decoraiions were taken down the night of the
celebration $0 as not to create anxiety for him the next day. and to show a defined finish to the event.

Ambient Support Limited
Trustees. Report Icontlnued)
For the year ended 31 March 2021
Ambient's staff personalised every aspect of his care to make X feel he had control ¢)ver hi5 own Irle. They created a
"Now or Next- board where he Saw the choices available for him that day. and he could or8anise his own ￿hedu￿.
Sleep charts were put in place and one-ttrone me￿Ing5 were provided to help him to get into a healthy sleepin8
pattern. X had never previousty received any one-to-ones with intensrve engagement like this.
X's mental and phy&cal health was con%dered. Staff encouraged X to keep going to the gym three times a week to
keep him fit and healthy in addition to helpin8 him lose exce55 weight.
Impacr ond Outcomes
X's life has transformed because he is now able io communitate his needs and wants appropriately, which in
turn gives him choice and independence over hi5 own life.
There has been a huge reduction in challenging behaviour from
X feels secure because the staff are knowled8eaNe antl trustin8 and respect￿1 of him, and as a re5uI( he
gives this back to others.
X is relaxed and less reliant on staff. His conftdence and life skills have increased dramaticalty a5 a result.
With increased independence and control X 15 now much happier and staff are bjoking at h¢)w his anxiety
medicines may be reduced in the immediate fuiure.
Rèbrand
After a three year consultation and development period. in April 2020. Heritage Care Limtled rebranded to become an
or8anisation wilh one name IAffltHent Support iimitedl. one logo and one website to enable li to better zrticulate lis
Service offerings and prOV￿e clarity of thought and vision.
The aim of the rebrand was to raise awareness of Ambient a5 a Charity, create a one team culttsre. attract new tslent,
and develop and attract new partnerships whilst r•)sitioning the Charity a5 a leader in its field of eypertise.
The Covid pandemic did have a signifKant impart on the planned marketinB and communication5 attivity. This meant
thai a substantial amount of time was spent increasing aThJ video content on ihe website and there was
increased focv5 on attracting positive PR during a turbulent and troubling period. Looking specifically at the publi
website in 8eneral terms. most top-level stalislics have improved dramatically. especially users and page views.
however. duratitsn on web-pages has decreased while the l)ounce ratt (numbers leaving afteT viewing one pa8el has
increased. The latter is most likety a result of the increased advertising spend Specifically on mental health and
learning disability specific Google AdWord5' advertising campaign5. These types of campaign5 naturally create wastage
as not all of that traflic can be accurate￿ converted.
On social media there has been a 8ood increase in followers and -likes- but the largest platform tor growth has been
on Linkedln. This wtyJld indicate that Ambient 15 attracting a busine55 audien£e to ifs profile. From April 2020-Mav
2021 we released a total of 37 press le￿ase$ and amassed 103 separate p￿CeS of coverage across the country at both
national and regional le¥el. This induded nine radio interviews and two television appearances. Given the
unpredirtability of the media landscape duri￿ this time. is an extellent result.
Head offlce and remote working
Staff rnoved into our newly purchased Head Office in South Woodford in March 2020. These offices were far more
appropriate in meeting the needs of our staff and visitors. and included an investment in heatin8 and climate control
that would assist in the reduction of energy use along with a range of other identified needs. Unfortunately, due to
the pandemic. we had to de￿mp shortly after moving in. and the f¢xus moved to ensuring support staff were able to
work effectively from home. Our IT department worked quickly to ensure that this happened with Microsoft Teams
and Zoom meetings ouitkly betorning the norm.

Ambient Support Llmlted
Tru5tee5' Report Icontlnuedl
For the year ended 31 Marth 2021
During the pandemit. with the aid of tech1￿10gY. supw)rt staff were able to primarily work from h(Mne. with some
visits to offices and schemes when required. This worked well on the who￿, with on-line Micr050ft Team5 or Zoorn
meetin8s. and office land lines re-directed to individuals. mobiles. A hybrid model incorporatin8 part home and part
office working is likely in fvture.
Strate8ir Plan11020-20251
Ambient's 5 Year Plan was agreed at ihe Board Meeting in March 2020 and has been designed to cover the next five-
year period to 2025. It has been desened following extensive engagernent with the people we support and a variety
of different stakeholders.
The Mission. Values. and strategic pillars of the Charity remain unchanged and will cont*nue to represent the guidin8
and common thread that underpins all the CharrtVs acti¥rties.
The strategy continued to be structured around the 51 values which are set out below.
Our development sirategy coniinued to be to rernain Sustainab￿ and financialty strong- to actively seek to improve
the wellbeing of the individuals we 5UPPOrt- to enhance the employment experience of our staff. and to develop
innovative service offers which serye to enhance our reputation.
Our shared mission for the whole Group..
To prOvIdepe￿o￿oI1Sed5l1pp0rtthote￿Dble5 individuals to leqd ￿l￿ed0￿￿￿en￿lngfv1lI￿s in tt*¢ommunity.
Our shared values acros5 Ambient and it5 subsidiary. known as the Si's. are=
Our S Valu•s slt •t tho hoart of all that vi•
do and guld• us In all our v4¢•rkln9 prarfl¢os:
Impact. ￿ nlakEt a POSnAfe If* peop*S Ives.
enabliDg grealer IndepeDdctre. boitor
ouIcornc5.Trnd incieasLYI choKe
innovative- v¥k Èrttr8¢è 8 eulL4r* lot ¢h¥W that SI￿￿5
contiNuOwS refleCiM￿. Improverrenl and aCh￿Ve￿ier1l ol
ex¢elie￿O
tnspirational: proff￿1¢ and
rvlw.Trl￿g our 51aN and Ihe pcop* we
inclu5ive- dp<er￿Y of DXk9rOutKI.
elhn*4y. Ski￿. ts*lènlS ¥ThJ ¢￿Irl￿1￿5 Ir<kn ev¢ry*Y*.
integrity.. Wl* 1&5pqcI a• peopl& ThlwKluals ano Èroat
Ihemwilh GorTVa5s￿ ¢WS¥JEFal¥)n In de￿1￿￿5 we
3r¢ Opèrt. h¢rteSl. 3¢¢0￿￿[able •rt(f Ir3*SPareiTI

Amblent Support Limlted
Trustees. Report Icontinued)
For the year ended 31 Mar¢h 2021
The key overarching vision for the next five years will be to work from a position ol "Good- to a position of "Great".
The plan rs a confident ané ambitlOUS Statement abo￿ where we want io be in hve years. tsme. To that end a number
of statements have been developed which articulate the scale of that ambition..
8y 2025 the people we support will=
8enefit from outstanding quality care and suppm. We aspire to every service being outstandingly run.
(Beacon of Excellence)
Be eoual partner5 in ctrproduCi￿ rI￿e1$ of care. Our annual survey will show ihat this is in place for
everyone. (Partner of Choicel
Be supported by staff who are safe, suppjrted and valued. We 35pire to Great Plate to Work atereditation.
(Employer of Choice)
Be assisted by technology which ￿11 artivety promote their wellbeing and independence. IPioneering
Service51
By 2025 the Charity will..
Achieve greater recognition as a leading national provider of commvnity-based 5UPPOrt for adults with
complex tare and support needs to include frail elders. learnin8 disability and rnental health. (Beacon of
Excellencel
Become financially sU￿aInable through the development of mtye divÈr5e iN¢ome #reams to include new
commissioning partnerships wr(h ihe NHS and private indNiduals. (Financial Strength)
Drfferentiate itsell by prov￿Ing tailored packages of tommunity-based support and hou5in8 to those with
cornplex care and support needs to include the use of charitable income to enhance wellbein8 and
independence. Ipioneering Servitesl
Provide sertor leading trainin8 in areas such as posriive behavioural sUPPQrt. IBeacon of Excellente
Work as a community partner of choice to increase social capital. IBexon of ExcellerKel
Builéing on our position of financial St￿n8th. si8nifKant in¥estsxent will be drawn down frorn our Balance Sheet to
enable Ambient to realise its ambition. The five-year plan is supported by a number of enablin8 and more deiailed
tunrtional and operational strategies that will be fed through the committees that have oversi8ht of these work
Streams.
This will mean that there 15 resource. capacity and flexibility within these dynarnic enwronments to explore. develop,
act decisively and respond to opportunitie5 ès they arise. Thi5 oversi8ht will enable Ambient to have an agile and
responsive approach that will take the rteps to firsttry modernise and then transform the Charsty-
Covid Pandemi¢ lrnpact on 202￿2025 Plan
Shortly after the original Plan wa5 agreed by the Board. the Covid pandemtt hit. Ambient concentrated its resources
and (apacity on the manaeement of the pandemic and its impact on Am￿"ent se￿1￿5 and the people we supporr.
As a result. Trustees subsequently agreed..
The ambition and aspiration in the plan needed to be retained. althO￿h the immediate focus should be on
buildin8 our resilience tg the impatt of ihe pandemic and potential further waves.
The pandemic and the resulting uncertainty woukl ne￿$$I￿te some re-prioriiisaiion with key priorities for
the following 12-18 months identifRd.

Ambient Support Limited
TTuslee5' Report {continued)
For the year ended 31 March 2021
The financial impatt of the pandemic would need to be rN)delletl and extrakX)lated forward to inform the
reprioritisation process and identify resources required.
The lollowing overarchin8 Strategic priorities continue to pro¥￿Ie the ftxus for this financial ye3r'.
To rnaintain liquidity
To review overhead5lstructure
To focu5 on workforce support arKI d￿eloPMent
To divest from unsustainable services
To ensure stron8 Quality Assurance and G￿rnance
See "Risk statement and managemenf bdow lor more information on how we are assessin8 and managin8 the
impart ofthe pandemK.
Business Plans
The business plans translate the strategy into actions and timeframes required across the business areas. supported
by annual bud8ets and forecasts based on expettetl chan8es in income and costs for each year using prudent
a55umption5.
Challenges remain that require skilful management. These indude increa5in8 stsff costs le.8. due to National Livin8
Wage uplifts) which are Aot necessari￿1 C¢)vered by COr￿spOndIng annual fee uplifts from Local Authoritie5. Service5
not making a finantial contfibutitin cannot be sustained long term as a Ixk of adequate and sustainable funding
impacts on the quality ol the service and often leads to diffKuhies in attracting and retaining staff.
An tT antl di8ltal translorm*ion wo8ramme foms part of our plan to secure efficiency savtngs with greater
technological usage and investrnent in new integrated systems to gain enhanced management Information, drive
efficiency. embrace aut¢)mation, ènd aid deciston making and ifan$pafer￿ofSerYice performance.
We a150 continue our ueative staff recruitment and retention initiative5. especially in hard to recruit areas. combined
with learning and developrnent offers to the care and support staff to give them clear career pathway5.
Operating in (wer 120 kjcarions. we ddi¥er servKes thar meet the r*eds of (wer I.IJXI people who require support
and care to live full lives.
In our services lor people with LeaMI￿ Disabilitits IiDI the focus has been on developing our praetice so that the
best outcomes are achieved in each service. We have continued to invest in PositNe Behaviour Support Iwe now have
PBS Coaches and PBS Funrti¢)nal Assessorsworking in teams atross all ￿lDn$) and the person-centred Active Support
approach. We n¢)w have better defined service offers around P8S. Our new auality Team is also 5UPPOrting service5to
plan and moniior what we offer in better ways and is drivine inc￿3$ed levels of involvement and engagement with
the people we support. New offers for people wth more cornplex needs are being developed and we opened a new
'step down, servio in London during the year.
Ambient currently h35 four dorniciliary care branches. fr¥e residential home5 and one nursin8 home within the
Learning Disability service portfolio. At the year*nd, these services We￿ providing support to over 300 individuals
with a range of needs. whether it is a 2417 service or just a few hours a week to help people meet their potential.
Our aim is to provide high quality 5UPPOrt that enable5 individuals to be as independeni as possible. live the life of
their choice. and be in control of their own Ib¥es. anaining meaningful citizenship in their local community.

Amblent Support Llmited
Trustees, Report Icontinuedl
For the year ended 31 Marth 2021
In our Mental Health IMMI portfolio we have six residential homes. two SUPFOrted INinR servKes and one domiciliary
care branch Ithrough which we can provirje flexible comrnunity SUPPOrtI. Our person-centred approach allows us to
work with over individuals ￿th a wide range of support needs bui all with proactive plans to aid recovery and
either maintain Of develop skills and confidence to live full lives within their communities. Services are offered as part
of Willer mental health care pathways with an emphasis on moving through stsges of support tg achieve a rnore
independent lifestyle includin8 taking up opportunities for volvntary and paid work. We liaise c105ely with health
professionals and other Stakeholders as part of multi-distiplinary teams to ensure that emotional wellbeing. mental
health and physical health are considered in a holistic approa(h lo the 5UPPOrt package.
The pandemic threw up a unique set of challen8es for both the people we support and our staff tearn5 (not least the
diffitultie5 in Communicating whi15t wearing masks) but services managed to delNer excellent levels of care and
support regardless.
Oldtr Ptople10P1- Not surprisingly. the impact of the pandemit was fe￿ most atutety in our setvices for okler
people. Our focus was on keeping the people we support safe and healthy whilst also ensuring the wellbeing of staff
team5 working in extremely difficult circumstances. We have concentrated on developing systems to mainiain quality
standards and meet CQC compliance requirements including new expettations around infection prevention and
control, stafl trainin8 and working in partnership with other health professionals. As the vaccination programme ha5
started to have an impact, we have been able to initiate work with Local Auihorities and develop our marketin8
approach Ifor potential private payers) to start to tackle the issue of low ¢xevpan(y. Where possible, and on the
assumption that risks around the pandemic continue to recede. we will seek to re-open home5 a5 comrnunity assets,
hostin8 dementia-friendty eommunity events, activities and informaiion sessions. welcoming people living nearby a5
well a5 those we zlready support.
Our services for older people indude residential care for frail elderly people. and those with dementia, nursing care.
respite sltpport and domiciliary support for people livin8 in their own home5.
Duri￿ the year, OP Service5 511PPOrted almost 5CIJ people across eight vesideniial and nursing homes and two extra
care housing with support location5. Wt Current￿ run 5ervites in 8ucklnghamsh1￿. Hertfordshire. Kent,
Noitinghamshire, Suffolk. Gloucestershi￿.
Housln¥ Man￿ernent servkes - Amber Housing provides è facililies management servKe to Ambient and acts as a
landlgrd both owning and leasing property which it lets ai affordable ren15 to individuals Wlth a disability. Amber
Housing does not work exclusively with AmbiEnt and is developtn8 its property management services with other
landlords and housing associations.
In summary. Afflbient and its Amber Housing subsidiary seek involvement from all their tlients through engagement in
forums, sharing 01 information in an accessible forrn a5 reQui￿d and inviting participation in decision making across
the organisation. Best prartite is shared across all areas of ihe Grtyjp. and the Ambient website showcase5 good news
stories and how we can support people to better meet their needs. The voice of some of the people that we support
reaches across the whole or8anisaiion through participatbon in differeni forums and discussion groups and some of
the people that wt 5UPPOrt get involved in the recntitment of staff and Trustees and regular reviews of the quality of
our services.
io

Ambient Support Ilmited
Trustee5' Report {contlnuedl
For the year ended 31 March 2021
Matters of Strate￿£ importance
The Company has chosen in accordance with Section 414C 1111 of the Companies Act 2CQ6 IStrate8ic Report and
DIreC￿r5. Report) Regulations 2C08 to set out in the 5trate8ic report information ￿QuIred by schedule 7 of the Large
and Medium-sized Companies and Groups (Accounts and Reports) Regulation5 2CIJ8. It ha5 done ￿. where ￿leVant. in
respect of financial risk management objecti¥es and policies. exposuie to price (￿dit risk, liquidity risk and cash
flow risk.
Financial review
The principal funding 50urce5 for the year were contrattual payments for tare and support seTMces from Local
Authorilies, the NHS and individuals assessed as able to fund their own care and support. For housing related services.
the funding ha5 been frorn Housing Benefit lor the rent and service char8es and Irom indiv￿uals for ineligible service
char8es and those not eli8ible for Housirvd Benefr(. There is in addr(ion small amounts of income frorn voluntary
donations aThd interest on cash deposlts.
During the year the Group received income of £36.938k 12020= £38.377kl and had expendiiure of £37.562k12020.'
£38,388kl resulting in a nei deficit of £624k12020.. £llkl. This was entirely in line with expectation5 a5 our Board had
approved an investrnent bud8et for the year. After takiDB into account the actuarial pension loss and adjustments of
£1,743k12020.. £2.594k gains) the net movement in funds at the year-end was £2.367k dehcit12020.. £2.583k surplusl,
which includes £53k12020.. £5kl from Amber Howng.
The pressure on staff ¢osts continues lor ihe Charity includin8 in some a￿aS staff recruitment and retention which
often result5 in increased use of external agency staff at a pvemium tost. High stafflagency costs have been a feature
during the pandemic linked io staff isolaiing and infeciion control measures requiring back fill from staffin8/a8encv.
Even without a 8lobal pandemic. possure on stsff cost5. Staff recruitment and retentw)n is a typical care sector issue.
and this encompasses geographic hoi spots. the level of pay for many care staff being close to National LNin8 Wa8e
and these individuals choosing to woik in other settors. The lack of adequate fvndinE from some Local Authoritie5 to
reflect the staff cost chaThge5 continue5 to put pressure on our margins. and we have continved to make efficienry
savings wherever k)ossible as well as improving our systems and general use of technology to help us better manage
stalf workin8, efficienry and effectiveness. We have also continued to work suctessfulty with a neuiral vendor (since
20191 in relation to our agency staff requirements. tar8etin8 both improved quality as well as a signrficant overall
reduction in agency staff spend.
An increasing level of voids in many OP services has been exacerbated this year in particular as z result of the
pandemic and a lack of demand for spare bed5. Voids also continue to be linked to an increasing level of complexity
and dependency of individuals and our ability to safely meet their needs with our current available resourtes. We
have continued to work with the Lttal Author4ties involved to agree satisfactory resolufions.
At the end of the financial year ieseryes totalled £9.657k 12020.. £12,024kl of which £75k 12020.. £91kl relate5 to
restricted fund5. Further detat15 of the compjsition of the unrestricted funds are gNen under the 'ReseThes poli
section of this report.
At the year-end the Charitable Group has pension liabilities as follows..
Social Housing Pension Scherne ISHP51.. £2.159k12020= £1.048kl.
LGP5 Buckinghamshire.. £2.152k12020.. £1.824kl.
LGPS Sutton= £131k12020.. £48kl.
li

Amblent Support Limited
Trustee5' Report {coTrtinuedl
For the year ended 31 March 2021
The movement in defined benefit Fension liabilities has increased this year. reversing in pan the ￿d￿ctIOn in liability
seen at last year-end, resulting in è negative adjU￿rnent of £1.743k against reserves Isee note 101. The payment
liabslities for all pensions are incorporated into our finanual plans as they fall due. but a5 the total liabilities are
unlikely to crystallise in the foreseeable future. we are conffident our 1rdbilit￿￿ are ba.ng managed and do not have a
$18nificant impact on our firnances.
The pension deficit on the Buckingham5hire LGPS is not likely to trystallise in the ftsrtseeable futu￿ and the past
service deficit liability for the SHPS Is subject to an annual payment arrangement. N￿e 10 of the financial statements
provides further detail on how these liabilities are managed and protections that are in place to cover any liability
sts)uld ￿levant contracts be terminated earfv.
Performance of 5ubsidiary=
Amber Housing reporred a surplus of £53k12020-. £5kl. Their total funds are £l,554k12020.. £1.501kl with designated
serves at 31 March 2021 of £156k12020- £159kl recogni5ine the future property lièbilities they have relating to both
owned and leased houses. (Further detai15 can befound in note 131.
Rlsk Maiement and management
The Trustees recognise their responsibility for risk mana8ement in Ambient and it5 subsidiary Amber Housing. and are
advised of the major risks by the Executive Team at each Board meeting and in ihe relevant Sub-committee meeting5.
Trustee5 are sat15fied that they have sufficient controls in place to avoid any rnajor exposure to risk assgciated with
the opefation of the Ca￿ and support services. ènd the financial affair5 of the Charity and its subsidiary. Operational
management are reswsible for local risk assessments and artion plafts as they wLNJld directly impatt on provision of
services to people within their area of responsibility.
The risk Tegister of Ambient includes risk5 under four headings which are Qualrty, Profitability. Development and
Other. The schedule identifies the Idlowing risks as being the principal risks..
Quality the greatest risks relate mainty to those that invO￿e working wtth indwiduals wr¢h increasin8ly
complex needs and the Importan￿ of having a hiRhty skilled staff *am to work effertivety and Safely with
individuals presenting this high level ol need. These risks a￿ fvrther mitigated by having best practice
policies in place le4. PBS. Livinz Well framework), conducting comprehensive risk assessments prior to
adrnIS￿on and regular Quality Assufance reviews. reviewing 3codentlincideThtlsale8varding data, monitoring
instances of reduced care packages. and ensurin8 the appropriate level of staff training is in place.
Recruitment and retention remain key sector issues. and the thallenge5 associated with these can in some
instances lead to a higheT ihan desirable.use of agency. This is mitl£3ted by the recent centralisation of the
Recruitment Team. introducing tsr£eted wruitment initiatr¥es. ensuring ongoing supervision, support and
easy acce5S to training for all staff. and working with staff on development pathways.
12

Ambient Support Llmited
Trustees, Report l¢ontSnuedl
For the year ended 31 March 2021
Profitability- even wrthout ihe additional pressure of a global pandemic. a key financial risk during the year
remains ihe eeneral economic climate for social Ca￿ fvnding and the implication5 this has on our ability to
recruit and retain stsff and to receive adequate income against our tosts from Local Authority funded
packages of care and sUPPOrt. to ensure su5t3inability. The risk of financial exposure and erodin8 margins,
due to, for example. cuts to the volume of care support hours. change5 frtsrn bkxk to spot arrangements.
increasing stsff tosts (legislative wageslpensionsl. remains. An increasing financial risk relates to void levels
and the related loss of income in some of our older people semces. especially posi Covid (also see "Other-
the ynprecedenteé Covid pandemic- below). Thi5 15 mitigated by our use of customer focused marketin&
investment in service infrastructure, locus on heatth and safety and infettion control. streamlinin8 of
referrals and admissions. and maintaining our prtractive relationships with Commissioners and contracts
departments. There is also a risk of hi8h agency costs relaied to recruitment and retention difficulties in
sorne areas. ahhough this has been mitigated by our on-goin8 P051tive relationship with a neutral vending
organisation to address this 155ue. We mrtl8ate the financial risks by closely rnonitoring our reserves position,
and our profitable pricing approach and contract negotiation seeks to reduce the instances of delivering non-
sustainable loss-making services. We have set bvd8ets and plans against which we monitor our
performance. and variaiions against these will be quickly seen and remedial action taken. We also produce
regular forecasts and lin)ntial models. which moniior FN)tential impacts on our finances in future periods.
and these are shared with and discussed at trustee meeting5. Our constant monitoring mechanisms (see
"Other- the unpfecedented Covid paThYemirf below) ensure5 we identify any i55ues quickly which enables a
quick Mitigat￿n& response.
Development the opportunities for service 8rowth ale available through Local Authority tender routes,
and for more specialist start-up Se￿ICe$ in areas to meet local need. Wtth increasing pressure on Local
Authority finantes. there is a risk this tan traft$￿te to additional financial risks for a service provider, for
example with tighter contract margin5 and greater responsibility for voids. which mi8ht ultimately make
services unsustainable. There1￿e. we seek to ensure we onty ￿nder for contracts that are deemed
financially susrainable. and we have embedded a robust governance protess and multi discipline project
management approach to iendering and new service start-UP5.
Covid-19 related risks - the unprecedented Cowd pandemK has highlighted a number of potential risks,
includin8.' risks to the welfare and wellbeing of our staff and the people we support. DNAR Ido-Thot-
fesuscilate orderl processes being circumvented- reputational risks.. under reporting of incidents and
safeguards,. robustness of our IT framework and re50urcing to deal with the pandemic and supporting more
staff working remotely. In response. we have estsblished a business continuity Covid monitorin8 group ihat
rneets on a regular basi5 and monitors latest guidance and best practiie, and reports regularly to the Board..
additional moniioring of the Situation ihroush ihe Quality Group. monthly management accounts reviews
aThd quarterly performance rewews- we have put full infection control procedufes in place and ensured we
have adequate stocks of PPE across our schemes.. instigated virtual quality assurance ¥i5its.' made additional
investment in stafl, infrastructure. and technology to better sUPPOrt the or8anisation during the pandemic.
Sleep-in decision the long waited detision of the Supreme Cwrt in relatson to 51eep-in pay finally tame in
just before the end of the financial year. and an appeal to have workers paid at least National ￿ving Wage
INLWI whilst artually asleep was dismissed. Thi5 decision finally ￿mOveS any poiential contingent liability
that we may have had in relation to 51eetrin payments. We continue to remain fully compliafit w*th National
NLW le8islation. including that which is currently applicable to sleep-in payments.
Brexit - the iTrtroduttion of a poinis-based immigration system post 8￿Xit would potentially impart our
labou¥ supply. In mitigation. we continue to ensure our remuneraiion and learning and development offer
remains competityve.
13

Ambient Support Llmlted
Trustees, Report (continued)
For the year el￿ed 31 March 2021
Major contrarts- the tontratt wilh Butkinghamshire County Council is a map)r contract with longevity in its
arrangements, and poses a significant risk around financial sustainability. However. we have made good
progress working Close￿ with the council io ultimately ensure that the contvact meets all the necessary
requirement5. It shtyJld tts¥ef all aspects of the Care Act and have a mechanism in place to ensure
sustainable fundin8 methodology io include future employment liabilities. We have seen introductions of
Nation31 Living Wage. auto enrolmeni pension and the apprenticeship le¥y, all outside ol the initial scope,
and referTals of indwiduals requiring care with greater levels of dependency and needs, and we require the
conirau arrangements to be fit for the fvture.
Health and Sèfety- we are workin8 through some fire safety compliance issues in one area. having obtained
independent survey reports to establish required works and we are working very closely with the landlord.
the lotal touncil and both the local Fire and Rescue department, as well as our own designated fire partner.
to make the necessary improvements. Some of these improvements have already been made. and
throughout. we have ensured that we have appropriate staffin8 leve15 in place to ensure the satetv gf clients.
io the complete satisfauion of the fi￿ parthers involved.
Amber Housing - 3 separzte risk register 15 shared with Ambient and this details ary avea5 of concern. Failure wsth
statutory compliance by a third-party landlord or provider remains the highest risk area. although this is mitigated by
re8ular monitoring.
Invesiment powers and ￿lIcY
Under the Articles of As50ci3tion. Ambient has the power to invest its resource5 in any way the Trustees d￿erMIne as
if it were absolutdy entitled to ihe assets of the Charttv.
We have continued this year to retain surplus cash in bank deposit accounts. This gives us strength in our liquidity
which we have seen 15 important to Local Authorities as rnariy care provider5 are facing financial difficulties,
exacerbated by the pandemic. It has also 8iven us confidence to consider potential acquisf(ions as we have the
working capital to take on new sefvices. However. as the retums from cash related deposits remains low. we
continually review our risk appetite and the potevtial for impr¢wement in returns that other investment options.
including property. can offer.
Ambient has a current investment in the forni of a loan to Amber Housin8 of £192k. secured with Cha￿eS over
Ireehold properties (which are leased to people wrth learning disabilrtiesl. This remaining balance will be repaid over
two years. (Note 14 of the financial statements provides more detail).
ReseNes policy and GOI￿ Concern
The Trustees have reviewed the financial position of the Group during the year at each 8usiress Improvement and
Financial Perfgrmance Committee IBIFPI meeiin& and each Board meetin& and consider this in relation to the
expected incre35e in funds and known. and potential. liabilities.
As at 31 March 2021. the total funds held on a consolidated basis are £9.657k. This is made up of:
£13.868k Unrestritted funds
£156k Deslgnated funds
£75k Restricted lunds
£4.442k Pension reseThe de￿it
The restritted funds comprise variou5 donations received for specifK 5ervKes. li is intended that these monie5 will be
spent during the year for the direct benefit of those seThice5.
The designated funds relate to lialylities expettetl on Amber Housir8 properties in the comin8 years.
14

Ambient Support Limited
Trustees, Report (continued)
Forthe yearended 31 March 2021
On 31 March 2021 the Group's -free ￿serVeS~ Itotal reser¥es excluding restricted and designated funds, funds
represented by fthed assets and funds represented by penyonl were a Surplus of £3.108k12020.. E4.438k 5urplusl.
The target level of Group reserves has been determined based on main￿lnIng sufficient reserve5 to cover fluciuatlgns
in each business area, the environment each operates IA. and in meeting its obligations as they fall due. The approach
to our reserve5 policy is to set è minimum level below which reserves should not fall of £Sm. plus additional reserves
relating to specific ilem5 identif￿d that may impatt reserves. On this basis. the current General Reserve Target is
£8.7rn. made up as folk)ws.'
General reserve- Total uDTestrirted reseTves (including penyon defiot and fixed assets)
Growth develr>pment and investment fund lin£ludinE investment ￿515. anLI a¢Jditional Covid
fundsl
Risk of loss of significant wntracts
Regulator breaches, lines etc. Based on Risk Re8ister ICQC. ICO. Heme Office. H&S Executive,
GDPRI.
Reputational darnage and consequentia1 knss of core Income- based on a wential h)5$ of total
income £3 m with a Risk Re¥i5ter Possible ￿ke1•h0od score of 10%
Ernpksyrnent related matters
Reserve related to BucksTUPE
Failure of a contractorlbreach of contra
Tatal General Reser¥e Target
ÉS.Om
£0.9m
£0.8m
£O.?m
£0.3m
£O.Im
£0.7m
£0.2m
É8.7m
The current ie5erves kvel of £9.7m is above the GerRral Reserve Target. In order to utilise ex￿$ reserves. the
Trustees have agreed an investment plan includirtE the Enterprise system and key sirategic foles le.£. in di8ltal
transformation. busine55 developmentl. In addition. due to the financial impact ol the pandemic. luture investments
may initially be at a slightly slower pace than in previous periods.
The reserves polity is reviewed annually at the end of the financial year. or so¢)ner if the￿ a￿ significant thanges in
the risk regisler requiring a change to the level of reserves held by the Charity.
The Trustees have considered the impart of the pandemic on the Group and have prepared the financial statement5
on a going concern basts ès the level of reserves and the degree of volatility in income and costs are deemed sufficient
to enable the Group to continue for the foreseeable future. The Group has on the whole been coping well in the
current Covid climate. and any risks have been well discussed between the Executive and Trustees. and documented
on the risk register. alon8 with miti8atin8 controls. Further d￿011$ of ihe principal risks (refer io page 121 and future
impact Ireferto page 81 of the virus h￿e been considered and are deemed acceptable.
The Trustees have Teviewed the expected future budgets and ￿an5. cash flows and liquidity of the Charitable Group
and have discussed potent131 eific*nty savings that might arise in future and the opportunities for growth across all
services, and consolKfation of some services. and are fully satisfied that the Group meets the -goine concern- criteria.
Dirertors. Outie$1$1721
In complying Wrth their duties under $172 of the Companies Act 2cl￿. to promote the success of the or8anisation for
the benefi't of its members as a whole. and to achieve its tharttable purpose, Trvsiees have had regard to a number of
fattors. i￿luding the following-.
15

Ambient Support Limited
Trustee5' Report lcontlnued)
For the year ended 31 Marth 2021
The likely consequen￿5 of any decision in the long term
I key decisions that may have a significant impact on the k*ng-terffl future of the Charity are discussed with Trustees
at the relevant sub-committee as well a5 the Board. In respert of key on-going projetts. initiatives or strategies,
Trustee5 receive regular Ukwjates to ensure that there is an appropriate level of oversight. As any plans are developed.
Trustees will have regular clear oversight of them. and a number of Trustee and Executive joint-away4ays- were held
durinE the year, to discuss and agree the strategic plan. priorities. and key issues.
The interest of the organisation's employees
Our staff are our mosi valuable and prized asset. are Ambient.
A Workfovte Development Stiategy has been developed to support the delivery of the operational strateBY. built
around four key strate8lC themes..
Indu5iveness.
Foster a fully 5UPPOrtive ènd enablin8 cuknre
DiscTiminztion and unconscious bias are prOactive￿r addressed
Ensuring our workforce is diverse and inclusive
Engagement
Prornotin8 staff engagement and active listening
U5in8 Staff forums, networks and suryeys 5UPPOrt and enable stsff throu8h coaching and wellbein8
Development
Offer well defined learnin8 Pathway5
Making above industry level of inve5tmeni rn Jearnin8 and development
Embedding professional leadership at all levels
Recruitmeni
Recruiting for attitude, training foi skill
Best in class values based recruitment
Strearnlined recruitment to ensure best candidates
The strategy is supported by a detailed annual implementation plan with clear outtomes. Which is a8reed and
monitored via our Organisational Development and Resources IODRI committee_
Ambient is strongfy tommitted to engaging in a meaninglul way with its workforce, and some example5 of htsw this
happens include".
Quarterty Joint Staff ConsuttatNe Forum. where key issues are discussed and consuhed on with staff
representatives. includin8 key challenges and bu51nes5 critical issues. A lar8e section of ihe agenda is driven
by ihe representatives and a number of Senioi 0￿￿er5 attend, including the CEO. It is a vibrant and energeti
discussion group.
16

Ambient Support Limited
Trustees. Report Iconlinuedl
For the year ended 31 Marth 2021
Staff conference5 which pre-covid had been held regionally on an annual basis. frdce to face, with inieractNe
sessions and presentations. aftd attended by around I8￿2(1} staff had to be postponed last year as a result
ol the global pandemic. Feedback on the value of our staff conferences has always been exiremely positive.
and we will be holdine these again this year in the autumn. Covid pevmittin8. Nevertheless, a number of
online staff forums were held during the year with members of the executive tearn as part of our
engagement Strategy. Some sessions were learning events related to the pandemic. providin8 colleagues
with support and an opportunity for reflection. The Charity akn extended the gffer through the Employee
Assistance Prograrnme through additional critical irrident support for those 5ervice5 and teams that had
been siBnifi¢antly allected by Covid outbreaks.
An annual staff survey is condutted which in both local and corporate artion plans. The outcome5 are
quickly shared with colleagues and feedback 15 communicated in a -you said. we did. forrnat. -Pulse- surveys
also took place focussed on specslic topics le.g. Covidl.
Key poinls from Ihe al￿le staff interactions. a5 well as the impact of any major decisions affettin8 Staff, are
reported to Trijstees via the Organisational Development and Resour￿ sub-comrnittee, andlor the
Remuneration SU￿Ornin1ttee. as well as the Board. Trustee5 recetve regular updates on such things as
remuneration. safeguarding. and heakh and safety. in relation to our workforce.
Arnbient give full and fair consideration to applications for employment made by disabled persons. All
disabled applicants who meet ihe minimum criteria for a job vacancy wtll be granted an interview and
Ambient will con5idef them based on their abilitie5. Consideration will be given to any reasonable
adjustments which may be Thecessary and appropriate at the interview stage. including thts5e whith allow the
use of technology whith would assist the interview process. If employees were to become disabled whi15t
employed by us. we would ensure they were fully supported in continuing their employment wlth us
wherever possible. and we would provide any additional training required. We fully support the training.
career development and promotion of all disabled persons employed by us. Staff at Ambient who have a
disability las defined under the Equality Act) have the opportunity for ongoir¢ support under the Ambjent
Support Disability Support Scheme lor staff. Ambient will also make any reasonable adjvstments to the
workplace and to ernployment arrangements to ensure that a disabled person is not at any disadvantage
when Compared to a non-disabled person and support will be gtven on an ongoing basi% with regular
assessments of whetheran individual's needs are being met.
Annual staff survey
Our latest annual Staff Survey was run in November 2020. We had a t¢)tal of 512 responses141% of our total staff
team). Whilst this was lower than last yearfs response rate, the ￿dUctIon in retums was not unsurprising given the
unpredictable event5 012020.
Ihe survey covered seven key ihemes= About You. My Role. Teamwork. Your Mèna8er. leadership. The Organisation
and Diversity & Wellbeing.
The responses were very similar to the previous year. with some partKularly positNe responses..
Just over 93% of respondents said they We￿ satisfied wr(h the ￿ornIng and trainin£ opportunities provided
to them.
Over 83% of staff said that their managerfs communicatKJn 15 open and honest.
92% of stafl said that the Charity is run on strong ¥alues. Thi5 Shows an increase of 2 percenta8e points on
st yearfs results.
17

Ambient Support ilmited
Tntstees, Report {contlnued)
For the year ended 31 March 2021
In terms ol diversity and wellbeing 82% of colleagues said tw were satisfied that the Chairty is concerned
about the wellbeing of it5 employee5- a 3 percentage point increase on last yearfs response.
78% of people that responded said they understood how their team contributes to ihe succes5 of the
Charity, with thi5 figure seeing a slight improvement on lam year's response.
The overrKJin8 I￿￿e highlighted by cdleaEues continued to be the subject of pay. in particular differentials for Team
Leaders. both i5sue5 having been subsequentty addressed. although with the National Livin8 Wage increasing. basic
pay and dIffe￿ntial$ will coniinue to be an on8oing wessure.
The subjerts of Rewaril and Reco8nttion was also highlighted in respondents. cornments. We continue to provide
Ivnds for Regional Managers for Above Beyond the Call of Duty Award5 IA8CDI, which are given at a local level. We
also ran the Covid Heroes Award5 lin late 20201. However. we plan to introduce a MO￿ regular reco8nition scheme tg
supersede the previous Si Awards %heme.
GNen that each region in which we work has its own particular challenge5. Regional Managers each developed a Staff
Survey Action Plan. takin8 into account the 5uryey results. ￿fleCtIng and addressing those regional issues at a localised
level.
Recognising h()w difficuh and stressful it has been for our staff deali￿ with the pandEmic. we have Tecefflly extended
our contract with Cic. our Employee Assistance Programme IEAPI. to ensure we can continue to provide staff with
hts￿ ol support resources. including one-to-one coun5ellin8. In addf(ion. we have begun a programme of resilience
training for staff which will filter ihrough to all levels of ihe Charity over the comin8 year. We a150 engaged a
Psychotherapist to deliver webinars to front line staff and rnanagers focused on wellbeing needs arising from the
pandemic. Clinician led critical incident type support was offered to staff groups in areas identified as needin8
addrtional 5UPPOrt.
The need to fost*r the oryanis•tion'5 business welationshtps with 5upplièts. customers and other key stakeholders
The people we SLlPPOrt are our key stakeholders. They are why we are here. They art at the centre of. and the focus
of. everything we do. We en8age with them in care plannin& wtth re8ular and continual contaci and feedback, with
their famity supporters. and with their GPS and other specialist care professionals involved in their support
programme. to ensure we are continuing to 8ive exh person ihe personalssed care and support that they desire. The
care plan5 of the people we sUPPOrt are all individualty discussed with them andlor their relatives. and re8ularly
updaied. $0 we can work towards the ouicomes ihat are sou8ht foT each person, and provide them with the best
P055ible care to support those outcomes. During the year. Trnstees engaged in Cowd-safe virtual visits Irather than
the usual on-site visits) to schemes. These visit$ 8i¥e Trvsiees the opportunrty to engage direttly wilh the people we
support. as well as with our front-line Servi￿ staff. 50 are a valuable t￿1 in understsnding how our clients and
operational staff feel about ihe Services we are providin& and identilw.ng any potential issues and feeding those back
to the Executive. Regional and oiher operaiional rnanagers also regularfy give presentations to Trustees about the
services in their area5. often induding various tase stud￿5. to help Trustees undev5tandin8 ol what's CYr￿ntly
happeF)in8 in that particular front4ine.
Purchasers of our services. intluding Commissioners ICCGS ènd Local AuthNitiesl. are our key cuMomer5. We
encourage feedback from customers so we can improve our ser¥Kes. e.B. re-shaping service delivery to fit with the
requirement5 and finance5 01 the purchaser. negotiatinB and agreeing the care 5UPPOrt required lor specific
indi¥idua15. or groups of individuals with certain Ca￿ needs. and a#￿e1Thg pricing. We always seek to deliver high
quality se￿Ice$, but frequently have to deliver to a light pfice ptynt_ Trustees are regularly apprised at ihe 8oard and
sub-committee meetings of our liaisgns our various customers. and of any particular current 15sue5. These will
tome to light also in the presentations mentioned above. and are also reported in the quarterly dashboard
performance reviews (covering all schemes across all reeional areas and all client groupsl. which all Trustees have
presented to thern.
18

Ambient Support Limlted
Try￿ee$. Report {continued)
For the year ended 31 Marth 2021
Our relationship with our supplier partner5 is key to our effettryeness in providing quality care services. For example,
in relation to accommodaiion we do not own. we rely on third party landlords for quality property provision that is
safe, well maintained. and appropriate for ihe people we 511PPOrt. and we liaise c105ely wilh them to ensure that thi5
is the case. Any significant 155ues that might 3ri5e from time io time wilh particylar suppliers are reported to Trustees.
We also play an active and vital part within the communitie5 of the key trade bod*s thai represent U5 le.g. National
Care Forum INCFI. Voluntary Organisations Di5abtlity Group (vo￿)1_
ReBulator5 le.g. CQC. HSEI are key stakeholdets as we a￿ legalty obl¢ated to operate under multiple regulatory
regimes. We respond to regulatory ￿pOrr$ and findings in a positive way as we alway5 want to improve what we
offer. and want to ensure that we continue to operate safe and quality services of ihe highest level. Re8ulatory
reports are notified to Trustees, ènd are also reported as part of the quarterty dashbJard5 and performance reviews
mentioned above. so Trustees have eady sight of any particular issues.
The impart of the organi5atiorfs <)ptrations on the ¢*)mmunlty and the en¥ironment
Ambient 15 committed to building social capital within the communities in which it works. For example. Ambient
support's Community EnRagement and Inclusion SeThices add flavour and colour to people'5 lives, helpin8 to redu
the Stigma and ssdation of mental ill health.
These projects are 3n important part of our offerin& and allow people to participate in meaningfvl and enjoyable
activities. often together with friends and famity. to boost confjdence and io help build Social and support networks.
People who take part can e¥pett to..
Learn new skills and acce5$ training opportunitie5 and further education.
Build social networks and decrease feelings ol social isolation.
Have their voice heard and help to shape and ￿an the delNery of Ambienvs mental health services.
Gain supporr to join. or even stsrt. a service user-led group.
8utld confidence that enables peOe to move toward5 emplo￿￿1 or volunteerin8 Opportunities in their
communities.
Current projects. now resuming after Suspension during the pandemic. include..
The Ambient Creative Arts Project.. A creatNe art5 project that allows people io explore their potential and
creativity wa the medium of ceramics.
The Ambient Horticultural Project." A ￿rtIcUlture program￿* that support5 wellbein8 by involving people in
the delivery of gardening 5erwces across South East London. Service users learn gardening and horticulture
skills, which can assisi them in returning to work orgaining future ernployment.
Singing for Wellbeing". We partner with Harmony. a Bromley-based 'sineing for wellbein< group- open to
people who use mental health Servi￿ and their family and friends.
Case studies relating to these type5 of project are regulady presented at irustee mewinffs.
Please also see how we seek to reduce our environmental f￿tprint in the"Streamlined energy and (arbon reportin
on page 24 below.
The deslrablllty of the oreanisatlon malntalnlng a reputaiion lor hlgh 5tsndards of bu5ine5s conduct
It is particularly important. given the llature of Ambient's work as a leading social care charity. and in liaisin8 with the
important stakeholder Rroups mentionetl atM)¥e. that we ensure the maintenance of our reputation of high standards
of condurt in all our business dealings. Further. in relation to organisational risks. our risk registers are reviewed
regularty by the Executive and at tTUStee committee meetin8$ to determine any impacts arising Irom the meetin8'5
discussions. includin8 any impart that might relate to reputational risk. and fattors that may mitl8ate those risks.
19

Ambient Support Umlted
Trustees, Report {continuedl
For the year ended 31 March 2021
The need to act fairly as between membevs of the organisation
The Board collectively ensures that it acts fairly as between its members. and that all members act in the best
interesis of AmbienL focused on promoting the success of the organisation in meeting its charitable aims.
In doing so members will exercise independent judgment. reasonable skill. care. and diligence. and avoid lor dedare
where not avoidable). any conflicts of interest or conflict5 of loyalty-
GOVERNAIICE
StN¢ture. govern¥￿t and manaKement
Ambient Support limited is a Charrty regisrered with the Charity Commission for England and Wale5 and a Companv
Limited by Gltarantee (Charity No. 1135353 and Company No. 072118191. Arnbient Support Limited has one arti¥e
sub5idiary.' Amber Housin8 knmited a Registered Cwperative and Community Benefit Society (Reference 30052RI
and one dormant sub5idiary.- Amber Housing Venture5 Limited- a private company limitèd by guarantee (Companv
No. 121811651.
As part of a Governance review whith became effettrye from l January 2017. and in accordan￿ with the
recommendations of CC35 regarding unconflicted Board members. it was agreed that Trustee5 should nol Slt on more
than one company within the Group as a Trusree. The role of ctroptee was created whereby ihe skills and experiente
of an individual could be retained for a period by any part of the Group and they could attend Board meetings but
would havp no votine ri8hts. The Ambient's Board can nominate andlor remove Trusiees onto the Boards of it5
svbsidiary and made the relevant changes in Amber Hou5in8. All Trustee appointments are proposed and agreed bv
the Ambient Board, ineluding those involving nominaiion to 5ub5idiary Boards.
Ambient is governed by lis Articles tsf As50¢iation which were last ievisetl on 24 Jure 2020. It should have at least
seven members and not rnore than 15. and they will aa on a voluntary basi5 as Trustees and Direttors under
Company Law. As at 31 Marth 2021 it had 14 Trustees and one tO-OPtee. Trustee5 of Ambient guarantee to
C¢￿tribute a Sum not exceeding £1 to the a5set5 of the Charity in the event of it being wound up. The Trusiees had no
beneficial interest in the charitable tompany. All Trustees are iequired to complete "fit and proper per50n"
declarations to meet the requirements of the Care Quality Commission ICQCI and HMRC in order to fulfil their role.
There are also no persons with signrficant control KJentified for Am￿nt. as all decisions are transacted through the
Ambient Board with all Trustees involved.
Amber Housing is governed by its rules which were last revised on l January 2017. It should have at leasi six members
and no more than ien. and they will act as Shareholde￿, and report io ihe Financial Condutt Authority as their
regulating body. As at 31 March 2021 it had seven Shareholders IBoard mernbersl and three co-optees.
All Trustees/members are recruited through 8dvertiyn8 the vaczncies in suitable publications and online recruitment
sites and the skills and experience required of the Trustees are determined by a review of the skills matrix for the
Board also recognising a desire for Some service user participation on the Board. A5 part of the Governance change5.
all Trustees servin8 for Ambient or Amber Nousit18 were issued with a new starting term date of l January 2017 and
n initial term of eiiher two or three years. The maxtmum term for seThfice is two terms of three years each.
20

Ambient Support Llmited
Tfustees. ReP￿t {contlnued)
For the year ended 31 Marth 2021
New Trustees undergo an indurtion during whith their legal obligation5 are outlined by way of a meeting with the
Chief Executive to go through the structure of the committees aThY decision making processes. together with the
curreni business strategy and business plan. and wilh the Dirertor of FinarKe to review the recent financial
performance. the current budget and any other relevant financial foreca5t5. These 5e55ions a￿ complemented by
visits to services at which they can meet and discuss issues w((h kncal operational staff. All Trustees are active in
visiting services on zn annual basis to see directly the benefrt the Charity is bringing to the lives of the individuals thev
support. Trusiees are encouraged to attend internal trainin8 courses which cover Safeguardin& Governance and
Charity Law. Ongoing training is provided to ensure that all Trustees are familiar with Charity Commission 8uidance
and £hanBes to any statutory requirement5 that may impart on their role.
The Trustees operate a number of sub-committees to assist them in monitorinÉ the perfofmance of the Charity- The
basis of the comminee struciure changed in 2017 and Afflber Housing Board now meet separately to Ambient but
have repvesentation on eath sulFcomm￿ttet which continue io operate on a group basis. The sub<ommittee5 eèth
have their own terms of reference. and provide great value in their re5￿CtIVe areas of expertise. doubly $0 during the
pandemic given the importance of keeping the people we support safe, maintaining quality service deli¥ery.
supporting staff wellbein& driving digital transformation. and maximisinK acce55 to and use of C¢)vid related erants.
The sub-committees are as follows=
Quality Improvement and Safety IQISI
Business lrnprovement and Financial Performance18IFPI
Organi5ational Development and Resources IODRI
Remuneration
All Trustees afe Cove￿ in their role through an insurante policy which indudes Trustee Indemnity cover. The cost is
not separated as it is part of a comprehensive Social Welfare combined policy which includes the employer, publk
liability, medical malpractice and professlonal indemnity insurance induding the management liability in5urarKe
which covers the Trustee role.
The daY-t￿daY operation of the Chartty 15 delegated to the Chief Executive
Mark Milton. and his respective
Executive Management Team detailed as Senior Officers on pages 2 and 3. There are functional managers for each of
the key areas ol the business. In addition. service managers are re8iMered with CQC where required.
The day to day operation of Amber Housing is delegated to iheir Chief ExecLrti¥e- Emelda Livette. who is attountable
to the 8oard Members of Amber Housing and reports to the Chair of Amber Housing from April 2021 Ipreviously
reporting to the Chief Executive of Ambient).
The Trustees consider the Board of Trustees of Amb*nt. the senk)r offKers employed by Ambient and the Chief
Executive of Amber Housing comprise the key management personnel of the ehartièble Group. All Trustees give of
their time freely and no Trustee recefftl remuneration in the year.
The RemuTheration Committee reviews the pay sirate8y lor the senior Staff. It maintains a watching brief on the widef
ernployment market and the need to review all management salaries to ensure that talent can be recruited and
retained to gNe ihe continuity and depih ol ski115 required to achieve their objertives in comin8 years. The committet
also adwses the Chief Executive and the Executive Management Team on pay and rewards for the wbder workforce.
21

Amblent support Llmited
Trustee5' Report {continuedl
For the year ended 31 March 2021
The Trustees ol each entity recognise the important role that all staff have in tlelivering the services we provide to the
people we support. The training received by staff is rnuch valued by them. and the achievernent of both statutory
training and specialist training to better meet the needs of people we support. forms part of our quarterly benthmark
reporting for eath entity. At z service level the staff are involved in team meetings at which they can input their ideas
and discuss what is working well and what coukl be impro¥ed.
Trustees acknowledee that the pay in the care sector is relatively bw. and the dectsion of ￿ntral Government to
introdLtce the National LiwnB Wage is one that has bentfitted a large number of Our employees from April 2016
onwèrtls. Eoually in the last few years. changes to sleep-in payThents have resulted in increaseé pay for many staff
doing sleep-in shift5. The Charity offers a range of benefits to staff. which include access to trainin8 Opportunities. and
we are working to utilise the Apprenticeship Levy which wa5 Introduced In April 2017 at 0.5% Of staff payroll above
£3m per annum. An Employee Assistance Programme provided by Counselling in Cornpanies ICICI is available to all
staff. The Joint Stafl Consultative Forum functions effective￿ as a representative ar￿ rr*ets quarterty to di5CUSS
and review chan8es to HR prartices.
Ambieni values the diversification in their worklor￿_ We are è Stonewall Diversity Champion IThe Diversity
Champions. programme 15 the leading employers programme for ensuring all staff including LGBTQ staff are free to be
themselves in the workplace). a Milldful Employer IM4ndful Employer provides orRanisations with easier access to
information and support for staff who experience stress. anxiety. depression or other ment31 health coTrditionsl. and
operates in accordance wrth the requirements of Disability Confident rrhe Disa￿"1[￿ Confident scheme aims to help
employers make the most of the opportunitie5 provided by employing disabled people). All staff undertake equal
opportunities iraining and awareness as part of their indurtion proeramme, and managers are supported to
understand what additional requirements are expected of them.
Rtlationships with other oryani5atK>ns
Ambient has one trading subsidiary- Amber Housing whose legal strutture is Outlined on page 20. Amber
Hovsing provide facilities management seNces to Ambient for properties it both owns and leases. They also
proviile Health and Safety services and advice for the Group. Amber Housing anfj Ambient have an
Intragroup Agreement in place which covers their internal relationship. and how Amber Housing can support
Ambient to grow its care and support serwtes. Amber Hou5in8 al￿ has a strategic plan designed to grow and
develop its service offer with partners outside of the Group. The strategK plans of both organisations ère
presented to the Ambient's Board for approval and ratification. Ambient has financial oversight of the work
of Amber Housing. Amber Housin8's Chief Executive advises sub-committees such as 81FP on development
opportunities. property acquisition and approath to investment5.
Amber HousinR Ventures b"miied ts a domlant SUbS￿lIary of Ambient. R has not traded since incorporation.
The Trusiees of both Ambient and Amber Housing are required to disdose all related parties and anv
relevant interests to the Company Secretary. These are reviewed at least annually and held on the relevant
company reeisters and shared with our Auditor5 and other organisation5 as required. At each Board and sub-
committee meeting any Trustee conflicts of interest are required to be disclosed, and if senificant then the
Trustee may be asked to ￿thdraW from any deo'sKJns where this conflict arises.
Public benefit Statement
The Trustees have taken due ￿gard of the Charity Commission's guidance on public benefii and cornment on the
main activitie5 undertaken. Ambient works with beneficiaries who are defined by the consequences of old age.
disability and illness. Trustee5 place no discretionary restrirtion on eligibiltty or acce5S to services. and 50 the principles
of the public benefit requirements plated on Amb*nt as a Charityare met. and are reviewed annual￿{ by all Trustees.
22

Ambient Support Limited
Trustees. Report Icontinuedl
For the year ended 31 March 2021
Arnber Housing is not è Re8lStered Charity $0 is not obli8ed to make a formal public bÈnefrt staternent. However. it
works with disadvantaged individuals providiryd affordable housing soluiws. and would meet the iequirements of the
Charity Comrni5sion on public benefit.
At each 8oard meeting and when decision5 are taken. the Chair of each entity ensures thai any decisions and actions
are taken for the public benefit.
Obiertives and aclivilies
The objects of Ambient. the Charity. a5 set out in its Articles of As%)ciathin are..
To ￿lIeVe poverty by providing houses. hosiels or accommodation and any associated amenities to people In
nece5SItOU5 circumstances.
To relie¥e physical and mental illness. di5èbility. poor health and old age by providin8 appropriate hou5in&
accommodation. care. supwrt and aSsis￿nce with asswated facilities and amenities.
To relieve physical and mental illness. old age. disability. chronic illne55 andlor to relieve poverty by the
prowsion of advice. training and assistsrfe appropriate to the ￿CIpIen￿5 needs and by the provision of
advice. training or a5$15tsnce to other associations or organisation5 providing sirnilar se￿e$.
The aims of the Charity are to support people from diverse backgrounds. who 8eneralty have only limited opportunity
to participate meaningfulty in their communities. despite having a range of abil￿e$. skills and potential. This can be
because of the a8ein8 prO￿S$, mental health issues or havinR learning andlor a physical disability. It is our aim to help
each individual we support to live valued lives within their community and enable them to exercise independence and
thoice wherever possible.
Through the provision of flexible. person centred support packages that are designed to enable each individual to
achieve their agreed outcomes. a variety of seNice models are offered. These include supporting people in a range of
different setting5 including their own hornes. 5UPPOrted livin& residential services. short break services and extra care.
A wide ran£e of services can be provided including housinÉ-related support. domialiary care. community based dav
activitie5 and outreach seMce5. The service provision can be tailored for each type of client need. In essence. the
packa8e of support is built around the individual n¢X the stwcture in whKh they INe.
The objecti￿$ of Amber Housinz closely align with those of Arnbient. as they provide services thzt support individuals
with a learning disability. mental hea￿h condition. or those that need supporr in older a8e. The services provided by
Amber Housing for facilities management are agreed with officer5 of Ambient each year. and the cycle of repairs and
capital reDewa15 and related priorities are revieweil and a6reed jointty.
23

Ambient Support ilmiled
Trustees, Report Icontinuedl
Forlhe year ended 31 Marth 2021
Streamlined energy and ¢arbon reportiw
UK Greenhouse ￿5 emissions and entr￿ use datz for the pÈriod l April 2020to 31 March 2021
2021
2020
Energy cOr￿Mpli0￿ used totakul3te emissions Ikwhl
6.267.f4J6
6.126A97
Energy consumption breakdown Ikwhl
Gas
Eleciricity
Transport fuel
4.751.464
1,440,706
75.436
4,456,125
1,41S.234
25S,538
Scope l emissions in metric ionnes C02e
Gas consvmpti
Owned transporr- minibuses
870.28
819.35
4.35
823.70
870.28
Scope 2 emissions in metric tonnes C02e
Purchased elertricity
305.91
329.95
Scope 3 emissions in metrK tonnes C02e
Business travel in employee owned vehicles
12.S4
39.16
Total voss wniwons In metrlc tonne5 C02e
1.188.73
1.192.81
Inten51
ratio
Tonne5 C02e
r service user
1.15
Quantifi￿tIon and report1￿ methodolo
We have follov4ed the 2019 HM Government Environmental Reporting Guidelines. We have also used the GHG
Reporting Protocol- Corporate Standard and have used the 2021 UK Governmenfs Conversion Factors for Company
Reporting.
Intensity measurement
The chosen intensrty measurement raiio is i￿al 8ross emissions in metrictonnes C02e per ser¥ice user.
M*asures taknn io improve ener8y eifKiency
Ambient is fully tornmitted in its respon￿bIlIty to tare for our environment and to minimise any adverse
environmental impact ￿lating lo its attivities. As a large employer (employing over 2SO people) Ambient met its
obligation to participate in the Government Energy Savings Opportunity Scheme IESOSI. and has received the lorrnal
report and is in the process of implementin8 the find1r￿. Ambient holds a buildings related reswjftsibility including
informing external parties where the re$F￿nSIbility for performance is held. In trying to irnprove our environmental
footprint al Ambient. we have a number of on-goin8 initiatives. These include using rerytled and recyclable materials
wherever possible, havin8 a recycling policy in our offKes. offerin8 our stsff access to the cyCle-to￿o￿k scheme.
enhanting our online learning and training Provi￿On. and makn'ng Microsoft Tèams and other video conferenting
software accessible to our staff to reduce travel and ils enviionrner￿l impatt. We also made an investment in healing
and climate control at our new Head l)ffice that will assist in the redutt*)n ot o¥erall energy usage.
24

Ambient Support Llmlted
Tru5tees' Report l¢onlinuedl
For the year ended 31 March 2021
Governance Code
The Trustees have considered the new Charity Go￿nanCe (ode whKh was launched in July 2017 and updated in late
2020. The code is designed to a5SlSt charities and their Trv5tees de¥elop high standards of governance. The new
version of the code starts wilh ihe assumpiion thai all Trustees are committed io their Charitvs cause and have joined
it5 Board because they wani to help the Charity deliver its purposes most erfectively for public benefii antl understand
their roles and legal responsibilities as set out in the Charity Commission's euidante The Essential Trustee ICC31.
There are seven printiples whith make up the Code and each settion includes ￿CoMmended p￿ti￿ for larger and
smaller charities..
Organisational purpose
Leadership
Integrity
Decision-makin& risk and control
Board effectivenes5
Diversity
Openness and accountability
The Trustees are making good progress in working towards the key recommendations included within the code. For
e¥ample'.
to ensure its continuing effectiveness and Trustee accountability and integrity. the Board reviews its own
performance and that of individual Tru￿ee$. includin8 the Chair. every year
the Board ha5 worked to good effect to improve the dNersity of its rnernbe￿, and also to improve the match
of skills and experience to business requirements and organisational purpose
new Trustees are limited to 3 maximurn two terms of three years
the Board operate5 Wlth the presumption of O￿nne$s. and there a￿ robust policies in place for decision-
maknng and for manaRing any potential conflicts
Board review of the key ri5*5 and their mitigation is a Standing agenda item at eath Board meetin8
there 15 a strong empha515 on the Itadership role of the Chair and VKe Chair in SUp￿rrin8 and achieving
good 8overnance in general
Fundraising
The Charity does not use any external bodies to fundraise on its behalf. Any fundrai5in8 undertaken by the Charity was
minimal in naiyre and undertaken at a local level by empksyees and supporters. and these activitie5 are monitored by
management and Trustee5. We are subscribed to the Fundraising Preference Service and have received no compiainrs
this yeaf relaiing to fundraisin8 aCtivities12020.. none).
Aydltor
RSM UK Audit LLP was reappoinied as the charitable Groyp's auditor during the year.
Statement 35 to disdosure of informationtothe auditor
The Trustees who were in office on the date of approval of these financial statements have confirmed. as far as they
are aware. that there is no relevant audit informatioth of which the auditor is unaware. Each of the Trustees has
conlirmed that they have taken all the steps thai they ought to have taken as Trustee5 in order to make themselves
aware of any relevant audit information and to e5tabli5h that it has been communicated to the auditor.

Amblent Support Limited
Trustees. Report (continued)
For the year ended 31 March 2021
The Trustees, Report and the incorporated Strategic Reporr were approved by the Trustees (Directors for the purposes
of Company Lawl or$ 29 September 2021 and duly signed on iheir behalf bv=
l)a¥id Brlndle
Chalr
04 2021
26

Ambient Support Llmlted
Statement of Trustees. Responsibilltles
For the year ended 31 March 2021
The Trustees Iwho are also d1￿CtOrS of Ambient for the purposes of company lawl are responsible for preparing the
Trustee5' Report, sncluding the Strategic Report, and the financial statements in accordance with applicable law and
United Kingdom Accounting Standards Iunited Kingdom Generalty Accepted Accounting Practice).
Company law requires the Trustees to prepare financial siatements for each financial year which give a true and lair
view of the state of affairs of the charitsble company and the Group znd of the incoming resources and application of
resources. including the income and expendrture. of ihe charitable Group for that period. In preparin8 these financial
staiements. Ihe Trustees are required to..
select 5Ultable accounting policies and then appty them cOn￿stent￿-
obser¥e the rnethods and princlples in the Charitie5 Statement of Recommended Practice ISORPI-
make juégments and estimates that are reasonable and prudenL
state whether applicable UK Accounting Standards have b&n followeLI. stsbiect to any material departures
disclosed and explained in the financial ststements- and
prepare the h"nanoal statements on the eoing c1￿¢eM basis unle5$ it is inappropriate to presume that the
charitable company will continue in business.
The Trustee5 are responsible for keepin8 adequate 3ccountin8 records that disclose with reasonable accuracy at any
time the financial position of the charitable company and enable them to ensure that the h"nancial statements comply
with the Companies Art 2C¥J6. They are also ￿sponsible for safe8uardire the asset5 of the charitable company and the
Group and hence for taking reasonable steps for the prevention and deiettion of fraud and other irregular¢tie5.
The Trustees are responsible for the maintenance and integrity of the Group and Charity financial information included
on the charitable company's website. Leeislation in the United Kingdorn governing the preparation and dissemination of
financial statements may differ from legI￿atbDn in other jurisdbrtions.
27

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AMBIENT SUPPORT LIMITED
Oplnlon
We have audited the financial statements of Ambient Support Limited (the 'parent charitable companVI and its
subsidiary (the 'Group'l for the year ended 31 March 2021 whith comprise the Consolidated Ststement of Financial
Activities lincorporatiTrg an income and expenditure account). the Group and Company 8alance Sheets, the Group
Statement of Cash Flow5 and notes to the financial statements, including signilicant accoLtnting policies. The financial
reporting framework that has been applied in their preparatton is applicable law and United Kingdom Accounting
Standards, inc5￿j1ng FRS 102 The Finantial Reporting Standard applicable in the UK and Republic of Ireland- Iunited
Kingdom Generally Accepted Accounting Practtcel.
In our opinion the financial statements..
give a true and fair view of the state of the Group's and the pa￿nt charitable compan￿5 affairs as at 31 March
2021 and of the Group's incomin8 re50uries and application of resources. including its income and
expenditure. for the year then ended..
have been propedy prepa￿￿ in accordèrtce with Unrted Kingdom Generally Accepted Accountin8 Practice- and
have been prepared in accordance with the requirements of the Companies Act 21x16.
Basis for opinlon
We tonducted our audit in accordance with Internattonal St3ndards on Auditing IUKI IISAS IUKII and applicable law. Our
responsibilities under those siandards are further described in ihe Auditorfs responsibilitie5 for the audit ot the financial
5tatervents sertion of our report. We are independent of the Group and parent charttable company in Occordance with
the ethical requirernenis that are relevant to our audii of the financial statements in the UK. including the FAC'S Ethical
Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that
the audit evidence we have obtained is sUffic￿nI and appropriate to provKle a basis for our opinwjn.
Con¢lusions relatlnB to¥otni concem
In auditing the finanoal statements. we have Concluded that the trustees. use of the 8oinR concern basis of accounting
bn the preparation of the financial statements is appropriate.
Based on the work we have performed. we have not identified any mater+al uncertainties ￿lating to events or
conditions that. Individual￿ or collectively, may tast $18nificant doubt on the Group's or parent chariiable company's
ability to continue as a going concern for a period of at least twelve month5 from when the financial statements are
authorised for issue.
Our responsibiliiies and the responsibilities of the trustees wr(h respect to 80ing concern are described in the relevant
sections of thi5 repory.
O¢hef Information
The other information comptisesihe information included in ihe Annual Report other than the financial statement5 and
our auditorf5 reptsrt thereon. The trustees are reswnsible for the other information contained within the Annual
Report. Our opinion on the financial statements does not cover the other information and. except to the extent
otherwise expli¢itfy ststed in our repor¢ we do not express any form of assuran￿ c￿￿UsIDn thereon.
Ovr responsibilty is to read the other information and. in d￿.￿8 so. consider whetherthe other information Is materlallv
Incon515tent wilh the financial statemenis or our knowled8e obtained in ihe course of the audit or otherwise appears to
be matertally misstated. If we identify SLtth material incon515tencies or apparent material mi5Statements. we a
required to daermine whether this g¥¥es rise to a material misstatement in the financial statements thernselves. 11,
based on the work we have performed, we condude that there is a material miwatement of this other information, we
are required to report that fact.
We have nothiTh8 to reFbQrt in this regard.
28

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AMBIENT SUPPORT UMITED Icontlnuedl
Opinlons on other matters Pfescrlbed by the CompaniesArt 21x16
In our opinion, based on the work undenaken in the course of the audit=
the information given in the Trustees. Report. which includes the Directors. Report and the Strategic Report
prepared for the purposes of company law. for the financial year for which the financial statements are
prepared is consisteTht with the financial statements- and
the Direttors. Report and the Strate8ic Report ir￿l￿ded within the Tru5tee5' Report have been prepared in
accordance with applicable kgal requirements.
Matt*f5 on which we are rewTrred to rem ty excemlo
In the light of the knowledge and undefstanding of the Group and the parent charitsble company and their
environment obtained irt the course of the audil. we have not ideniified material mi55tatements in the Direttors. Report
or the Strategic Report included within the Trustee5' Report.
We have nothing to report in respert of the following matter5 where the Companies Att 2(X)6 ￿QuireS us to report to
you il, in our opinion..
adequate attouniing records have not been kem by ihe pa￿nt charitable cornpany. or returns adequate for
our audit have not been received from branches not ¥151ted by us.. or
the parent charitable company finantial st3ternents are not in agreement with the accounting records and
retums. or
certain disclosures of trustees. remuneration specified by law are not matle.. or
we have not received all the information and explanation5 we require for our audit.
Responslbllltles oltrnstees
As explained more fully in the Statement of Trustees, Responsibilities set out on page 27. the trustees Iwho are also the
directors of the charitable ¢￿panY for the purposes of company lawl are responsible for the preparation of the
financial statements and foi bein8 Satisfied that they eive a true and fair view. and for such internal control as the
trustees determine is necessary to enable the preparation of finantial statements that are free from material
misstatemeni, whether due to fraud or error.
In preparing ihe financial statements, Ihe trusiees are responsible for assessing the Group's and parent charitable
company's ability to continue as a going concern. disc105in& as applicable, matters related io goin8 concern and using
the going concern basis of aicounting unless ihe iwstees either intend io liquidate the Group or parent charitable
company or to cease operztions. or have M rtalistic #￿ermat￿ to do so_
Awlitorfs responsi1￿lItIeS for the audit 91 the f￿￿Tr£la1 5￿tements
Our objettives are to obtain ￿asOnable assurance atx)ut whether the financial statements as a whole a￿ free from
material mi5Statement. whether due to fraud or error. and to issue art auditorfs ￿port Thar includes our opinion.
Reasonable assurance is a high level of assuTance. bs noi a guarantee that an audit conducted in accordan￿ with
ISAS IUKI will always detect a material rni5Staternent when it exists. MI￿atements can arise from fraud or error and are
considered material rf, Individual￿ or in ihe aggrezate. they could reasonabty be expected to influence the etonomic
decisions ot users taken on the basis of ihese financial statement5.
29

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AmBlEP￿ SUPPORT UMITEO Icontlnuedl
The extentto which the audlt was Considered upable otdete¢tin8 Irre8thrities. inthding fraud
Irregularitie5 are instances of non-compliance with laws and regulations_ The objettives of our audit are to obtsin
sufficierit appropriate audit evidence regardin8 compliance with laws and regulations that have a direct effect on the
determination of material amounts and disclosures in the financial statements. to perform avdit procedu¥es to help
identify instances of non-compl¢ance with other laws and regulations that may have a material effect on the financial
statements. and to respond appropriately to ideniified or suspetted non-compliance with laws and regulations
identified during the audit.
In relation to fraud, the objectives of ovr audit are to identify and assess ihe risk of material misstaternent of the
financial statements due to fraud. Io gbtain sufficient appropriate audit evidence re8arding the a55e55ed risks of
material misstatement due to fraud through designine and implementing appropriate responses and to respond
appropriately to fraud or suspected fraud identifLed during the audit.
However. it is the primary responsibilrty of management. with the oversight of those charged w*th governance, io
ensure that the entity's operations are c(M)duaed in accordance with the pfwsws of laws aThY ￿KUlationS and for the
prevention and detection of fraud.
In identifying and a55es5in8 risks of material misstatement in res￿￿￿ of irregularities. intluding fraud. the Group audit
engagement team..
obtained an understandbn8 of the nature of the sector. including the legal and regulatory framework that the
Group and parent charitable company operates in znd how the Group and parent tharttable company are
complying with the legal and regulatory framework..
inquired of management. and those char8ed with governance. about their own identification and assessment
of the risks of irregularthes. includinE any known attual. suspected or alleged instances of fraud: and
discussed matters about non-compliance with laws and re￿lat￿nS and how fraud might occur including
355es5ment of how and where the financial statements may be susceptible to fraud.
As a result of these protedures we consider the most $18nifi(ant laws and re8ulations that have a dirett impact on the
financial statements are FR5 102, Charities SORP IFRS 1021. Companies Act 2006. Charities Act 2011. the pa￿nt
tharitable tompanrf$ governing dLKumenl. tax legislation and Charit*s (Protettion and Social Investment) Act 2016.
We performed audit procedures io deteu non-compliances which may have a material impact on the financial
statements which ir*cluded reviewing the hnancial 5tatement5 including the TIu5tees' Report. remainin8 alert to new or
unusual tfansartions which may not be in accordance with the governing dgcument5 and evaluating advice receive
from internallexternal tax a(fvisers.
The rnost significant laws and re8ulation5 that have an indirect impact on the fJn•ncial thiements are those in relation
to the Care Act 2014. Care Quality commissi￿ regulaiions and General Dats Protection Regulation. We performed
audit procedures to inquire of management whether the Group 15 in compliance with these law and regulaiions and
inspected correspondence with regulatory authorit￿$.
The Group audrt en838ement team identified ihe risk of management override of controls as ihe afea where the
financial statements were most susceptible to material misstatement due to fraud. Audit procedure5 performed
included but were not limited to testing manual journal entries and other adjustments, evaluating the business
rationale sn relaiion to Slgnificant. unusual tranS￿l0n5 and tranwtiors entered into outside the normal course of
business and challen8in8 judgments and estimates.
30

1140EPENDENT AUDITOWS REPORT TO THE MEMBERS OF AMBIE1￿ SUPPORT UMITED l¢ontinutdl
A further description of our iesponsibilities for the audit of the financial statemen15 is provided on the Financial
Reporting Council's website at http.'Ilwww.frc.org.uVauditorsrespon5ibilitie5. Thi5 description forms part of our
audiiorfs report.
U5* of our report
This report is made solely to the chariiable CoMpan￿S members. as a body. in accordance with Chapter 3 of Part 16 of
the Companies Act 2CIA. Our audit work has been undertaken so thal we might state io the charitable companws
members those matters we are required to state to them in an atsdiiorfs report and for ng Qther purpose. To the fullesl
extent permitted by law. we do not accept or assume responsibility to anyone other than the charitable company and
the charrtable compartrfs members as a body. for our audtl work. for thts report. or for the opinions we have forrned.
PSM UK LLP
HANNAH CATCHPOOI (Senior Statutory Auditor)
For and on behalf of RSM UK AUDtT LIP, St3tuttyy Auditor
Chartered Accountants
25 Farrin8don Street
London
EC4A 4AB
Date
04 October 2021
31

Fttthe ￿arended 31 Mar<h a121
2021
2020
Totsl p￿trI￿¢￿
fvnd5
luTrds
£*c•
Donètkins. k8aciesaDd8rants
21
41
CharttsWÈ activit￿$".
RE8i5tereOSenri
SLVWrttd Livini
Dorniciliary& c1￿￿￿n￿y5eTh￿
Prwe¢ty& No￿$1111
17.699
15.454
3.524
17.699
1S.4
3.574
14.164
14.164
1311
ios
122
oiherinc¢)me
71
71
38.3S6
21
3B.377
ENwdlture pTr.'
Chawitable artlwt￿S'.
Rq15terEd
Supported Li¥ine
DomKllr4ry&Ctynmu￿1¥ 5eThlres
Proptrty &
Other
17.695
13.359
2.744
I￿72
2?2
105
19.167
13ts31
1,849
17.68S
15.047
17.685
15.047
3.5
2.049
20
2.049
15
27
20
T•talexpeTrdtt¥
37.$62
io
38.381
14rt1oxp•r￿￿wrel￿n(Offle
Olheri¢w8n15od
Actu￿31￿10$5)I6è1O0n dekneé benef
ppnwon5themqs
117431
1.594
Netmo¥emoffltlnlyr
12367)
2.583
Totslfvnd5bvpuJht Ipr*ard
Total fundscaNledlww¥d
11.933
9.582
91
75
13.024
9.657
9.asi
11.933
9.441
12.024
17
91
32

Ambleni Support ikn￿ed
¢ThnpanyA*twallofi No.: 0721UIg IEnBlandandWale51
ball￿•shI¢f
As * 31 Matth 2021
>)21
2021
2020
Ryed As￿5
IDtan8ible assets
Tangible assets
Totsl lfjxeOas%e
li
417
10.343
10.760
10.245
10.245
9,111
9,528
8.979
B.979
Debtor5'.
Amount5 reC￿Vable within Thieyeai
Amounr5 recelvable after0￿Year
CurrenLa55etinve5tmeDts
Cash at bank and in hand
14
14
2￿64
192
6.188
Y.325
11,793
6,188
1.679
10.027
1.916
IOh72
3.745
12.429
C￿ert li•blities
Cr￿itOrS.. Amounts tsllinRdtrt*ithih OrteyEar
15.3281
15.3791
I5,OL￿)
14.9781
N¢t¢uN*htass*ts
S,021
6.815
Crndlt¢WS..Aff•OuntsfallnethN7aftaf thafvcw*¥•ar
16
12.DJSI
12.3511
12,(K)S
Netassetsex£ludiw pemion s(htme lidtin
14m¥
12.544
13.443
OefiTrEd benefit pension 5thEme Ik?bility. iGPS
Defined benefit pension 5thEme Ik?bility- SHPSOB
io
io
12.2831
12.IS91
9,657
I1￿?2)
11.0481
IZ,024
12.2831
11,0481
10.523
8.102
Fund5
UnrestriCtedfund5
PeD5ion reSe￿e
Designated fun(ts
Tot4 unresirKreé Iwds
17
17
17
13.868
14.4421
156
9.581
12,469
14.4421
13,341
12,9201
li
10.432
19201
170
11.93a
B,OZ7
Re%trittèdlunds
Totallunds
17
75
9.657
gi
12.024
75
8.J02
91
10.523
A5 wmitted by 5.408 olthE clynpan￿sAth ￿. ihE ¢harityha5 weseThted its tvwn Ststement of Finandal Athvrtie$3nd related notos. The
Ch¥iVs net defityt fortl*)*ar was £678k12020.. DefritÉl8kl ¥M$the￿t￿th￿tylt inftA)dswas r•&8ati¥e £2,421k12020". £1,576kl.
Th¢fiThancial ststementswereafv¥)r•¥edty the ￿￿o*TruSte*s and authr￿￿edl￿lS9Je on 29 September 2021 b¥..
Da￿d 8rindle
Chair
Treasurer
04 Oclcl)8r 2021
33

Ambient Support Limited
statement of Cash FI(￿$
For the year ended ai March 2021
2020
É'ooo
Note
OPERATING AcTrvmES
Cash from operations
NET CASH ILISED INIIPROWDED BY OPERATING ACTNmE5
19
513
15131
1,970
1,970
INVESTING ACtIVlTIE5
LongTerm Deposits
Investment income
Proceeds on disposal of tangible fixed assets
Purchase of tangible fixed asset5
NET CASH USED IN INVESTING AcnviTIES
215
69
14
1,141
11.IIBI
12,5811
12,2901
FINANCING ACTNITIES
Repayments of borrowirys- bank loan
Repayrnents of bofrowl￿5- other l¢)an5
Interest paid
NET USED IN FINANCING AcfivinES
1461
761
11981
1891
12021
NET DECREASE IN CASH AND CASH EQVJVALENTS
1]￿29)
15221
CASH AND CASH EQVIVALENTS AT BEGINNING OF YEAR
19
9.745
10,267
CASH AND ¢JSH EQUIVALENTS AT END OF YEAR
19
7,916

Ambient Support Llmlted
Notes to the financial statements
For the year ended 31 March 2021
I. ACCOUNTING POUOES
c1￿11¢￿bIe ¢omponyftnfOrmot￿n
Ambient Support knmited is a private company limited by 8uarantee (company number 072118191 and a tharity
re8iStered in England and Wales (charity number 11353S31. Details of the registered offits add￿$5 are eiven on page 2
of the financial statements. The Group's operations and prirKipal attivities are described in the Tru5tees' Report and
incorporated Strategic Report.
The following accovntin8 policies have been applied consisieTrtty across the Group in dealing with ttems which are
considered material in relation to the Group'5 financizl statement5.
8osis of occounting
These financial statements have been prepa￿ under the historical COM convention. a5 rnodified by the revaluation of
investments. They are drawn up in accordance with the Financial Reptsrting Standard Applicable in the UK and Republic
of Ireland IFRS IOZI, the Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to
charities preparing their accounts in accordance with the Finaneial Reporting standard applicable in the UK and
Republic of Ireland IFRS 1021 ICharitie$ 50RP IFRS 10211 second editi￿ effectNe l January 2019 and the Companies Act
The financial.statements are presented in sterling. which is the functional currency of ihe Charity and Group. Monetary
amounts in these financial statements are rounded to the neare￿ £'(KM)except where othen¥ise indicated.
The Charity constitutes a public benefrt entity as defined by FRS 102.
The con501idated financial Statements irtorpovate those of Ambient and its subsidiary c¢ynpany Arnber Housing on a
line by line basis. Amber Housing Ventures Limited. another subsidiary of Ambient. is a tlormant company and is
excluded from consolidarion on the basis of being immaterial to the Group.
All the financial 5tatemtnts are made up to 31 March 2021.
All intra-group transactions. balances and unrealised ￿1n5 on transactions with the subsidiary are eliminated on
consolidation. Unrealised lows are also eliminated unless the transaction provides eVIde￿e of an impairment of the
355et trznsferred.
The parent body. under certain circumstances. has the power to apwint and remove the Board members of Amber
Housin& thereby establishin8 a subsidiary relationship. which requires that their results should be consolidated with
Ambient and 50 Amber Hou5ir*d is deemed to be a subsidiary. as the parent W has ultimate control over Board
membership.
The indwidual Charity financial statements of Arnbient are included in these consolidated financial statements and in
accordance with FRS 102. the Charrty has tsken advantage of the exemptlOn5 from the followiTh8 disclosure
requirements..
Section 7 'Statement of Cash Flow< - Pre5entstion of a Statement of Cash Flows and related notes and
disclosures
Section 11 'Basic Financial Instruments. _ Interest incomelexrense and net gain￿O$se5 for each category of
fiftancial instrument
A separate Statement of Financial Activities and tncome and expendr(ure accovnt are presented in thi5 report for
the parent followin8 the exemptions afforded by section 408 of the Companies Act 2CQ6.
35

Ambient support Limited
Notes to the flnanclal statements Icontlnued)
For the year ended 31 March 2021
Going cortern
The financial statements have been prepared on a going concern basis as the level of reserves and the de8iee of
volatility in incorne and cost5 are deemed 5uffKient to enable the Group to continue for the foreseeable future. The
Group has adequate cash and u#restritted reservesio settle liabilr(ies as they fall due for a period of at least 12 months
from the date of si8ning these accounts. The Group has on the whole been coping well in the currenl Covid clirnaie, and
any risk5 have been well di5CU55ed between ihe Executive ond TTUSlee5. and documented on the risk register. along
with mitlRating conirols. As discussed in ihe Trustees. Report. shortly after the 2020-202S Plan had been approved by
the Board the Covid pandemic took hold. The Board reassessed the plan in light of this and whilst resources needed to
be devoted io the management of this crisis the ambition and aspiration of ihe plan should be retained. In response to
the Circumstanc￿ that the pandemic ha5 created. we have estab115hed a busine55 continu¥ty Covid monitorin8 8roup
that meets on a regular basis and monttors laiest guidance and best prattice and reports regularly to the 8oard. Based
on their experience of the care sector. a review of business plans. forecast5 and tash fiow statement5. the nature of the
contracts in place for services. and re8ular risk revie￿. the Trusiee5 have determined that uncertainties linked to
identified risks are containable. They do recognise that some judgement on future pension deffitits is reou¢red, the
crystsllisation of these is not immediate.
Income
All sntome, whether unrestflcted or restricted. is credited to the statement of Financial Actiwties when received or
deemed receivable. Income is reco8nised on an accruals bays for services provided in accordance with any contractual
obligaiions, and if income is received prior io ihe future period to which it relares or entrtlement Is assured. then
inwme is deferred to the relevant period.
Income is recognised when the Group has entiilement to the funds. any performance conditiC*ns attached to the itemlsl
of incorne have been met. it 15 Probab￿ that the income will be received. and the amount can be measured reliably.
Incon￿froM donotions ond legocies
Income from donations and legacies is received by way of donations and 8ift5 and is included in full in the Statemeni of
Financial Activities when receivable. Income is ￿OgnISed on an accrua15 basis where conditions for entitlement have
been met. there is probability of receipt li.e. more Itkely than notl and the value can be rneasu￿d with sufficient
reliability. During the year, Ihe Group has also reteived free PPE equipment in response to the Covié pandemit.
Donated goods, services and facilities are irKluded at open market value that Ambient would be willing io pay. where
these are reasonably ouantifLable and measurable. An eoui¥alent amount is included as expenditure in the Statement
of Finantièl Activitie5.
Government gronts
Government grants are recognised at the fair value of the asset recewed or retervable when there is reasonable
assurance that the grant £ondition5 will be mei and the grants w411 be receNed. A grant thai specifies performance
conditions is recognised in income when the performance conditions are rnet. Where a grant does not specify
performance conditlOF15 il is recognised in income when the prmd5 are received or receivable. A grant ￿[eIved
before the recognrtion criteria a￿ satisfied is recognised as a liability.
Expendftture
Expenditure is allocated to the particular where the cost relates directly to that activity. Support costs are
C￿porate overheads incurred indirertly in the provision of services which a￿ then apportioned on the basis of the
income level for each tVFe of service provided. The support costs include HR. finance. IT. payroll. training and
administralive resources. and irrecoverable VAT where zpplicable. A liability ¢5 reco8nised when the Group is le8alty
ommitted at the balance sheet date as a resuk of a past evert.
36

Ambient Support Limited
Notes to the Ilnaficlal ststements IcoThtiThuedl
For the year ended 31 March 2021
Governance eosts are indLKled in SUPPC+rt costs. and are ihose incurred to comply with constitutional and statutory
requirements and include audit fees. legal fees. Trustees. expenses and Board and AGM meeting costs, including an
allocation of officer time where deemed appropriate to support the Committee activity.
Toxution
The Charity transmggrifsed on l April 2010 frorn an Industrial and Provident Society (Registration- IP27739RI to a
tompany limited by guarantee registered in En8land (No.. 072118191 and a R￿IStered Charity INO.. 11353531. It is
exempt from cOrpOr￿10n tax in so far as the surplus deri¥es from its charitable acti￿ties. It also operates a VAT group
with its subsidiary.
The subsidiary. Amber Housing Limited. 1$ 3 5otiety incorporated under the c(￿peratIVe and Community Benefit
Sociery Act 2014 with charitable rules and is exempt from corporation tax on this basis.
Ton9iblefixed os5ets
Tangible fixed assets are stated ai cost less accumulaied depreciatkin. Items are only capitalised where the item value is
£5C¥J or 8reèter, and has an expected usefvl life of over one year. Dep￿lation is charged over the experted useful
economic lives of the assets less any residual value at the following rates.-
Freehold and leasehold land and t￿ildIngS
2% straight line or terrn of the ￿8$t if less IF￿ehOld
lantl is Th)t dep￿CIated)
IO% stiaight line or term of the lease if le5$
- 20% to 33.33% straight line
33% st¥aight line
- 25% straight line
Leasehold property alterat￿n$
Furniture. fittings and equipment
Computer equipment
Vehitles
Assets in the coltrse of construction are not depreciated until they are t￿Ught into Use.
Intongiblefixed assets
Intangsble fixed assets are stated at cost less accumulated omortisation. less any impairment. Items are only capitalised
where the item value is £2.500 or greater. and ha5 an expected useful life of over one year. Amortisation is charged
over the expected useful economic lives of the assets less any residual value ai the followinB rates..
Enterprise Care System
-.20% straight line
Thos rep￿sents the period over which the Tfustees believe the intangible assets are expected to give rise to economic
beneltt.
Assets in the course of construction are not amrtised until they are Lvought into use.
The carrying values of intan8ible fixed as5eis are reviewed for impairment vthen event5 or changes in cirCumstan￿S
indicate the carrying value may not be reciwerable.
Cosh ondcosh equivulents
Cash and cash equwalents includes cash at bank and cash in hand and short term highty liquid investments with a short
maturity of 3 months or les5 fvom the date of acouisition or opening of the deposrt or similar account. Other deposlts
maturing in over 3 months are separated in the cash flow statement and disdosed separately under Current asset
investments on the face of th* Balance Sheet.
Current Assets include an amount vnder-cash at bank and in hand- which relates to bank atcounts held in the name ot
Ambient holding funds on behalf of service users. A corresponding creditor balance is shown on the Balance Sheet.
37

Ambient Support Limited
Notes lo the financlal ststements Icontlnued)
For the year ended 31 March 20ZI
Rentals payable under operatin8 leases. where substantially all the risks and rewards of ownership ￿main wtth the
lessor. are charged to the statement of Financial Activities on a straight-line basis over the term of the lease.
Employee benefits
Ernployees are entitled. with Management approval. to tarry fgrward up to 5 days lor equivalent for part tlme staffj of
any unused holiday entitlement at the reporting date. The annual leave year runs from l April to 31 March. The tost of
any unused entitlement is reco8nised in the period in which the employee's servites are received.
Termination benefits are payable when employment is terniinated. or whenever an empl¢)yee accepts voluntary
redundancy in exchange for these benefits. The Group le￿￿niSeS termination benefit5 when it is demonstrably
committed to either lil terminating the employment of eurrent employees according to a detailed formal plan wrthout
possibility of withdrawal or lill providing termination benefits as a result of an ofler made to encoura8e voluntary
redundancv.
Retirement benefits
Retirement benefits to employees are provided by the following pension schemes.. Social Housing Pension Scherne
ISHPSI- Defined 8enefrt.. Social Housing Pension Scheme ISHPSI- Growth Plan.. Social Housing Pension Scheme ISHPS1-
Defined Contribution,. NHS - Defined Benefit. London Borough of 5uttOn and Buckin8hamshire Local Government
Pension Schemes ILGPSI- Defined 8enefrt. The SHPS Defined Contribution is the only scheme open to new employees.
The defined benefit schemes are contracted out of the State Earnings Related Pension Scheme ISERPSI and the assets
are held separately from those of the Group.
Social Hou5in8 Pension Scheme
Defined Benefft. is a mu￿1-eMPloyer defined benefit scheme. It was previovs
accounted for as a defined contribution scheme in accordance wilh FRS 102, since sufficient information regarding the
scheme wa5 not available to use defined benefit accounting. On l April 2018 Ithe -effectrve date~1. sufficient
information became available to use defined benefrt accounting.
The Social Housing Pension Scheme- Growth Plan. 15 a multi*mployer defined benefft scherne which provides benefits
to c. 950 non-associated participatin8 employers. It is noi possible for ihe Charity to obtain sufficient inforrnation to
enable it to account for the Scheme as a defined benefrt Scheme. Therefore. it aeeounts for the 5eheme as a defined
contribution scheme and contributions are recognised in income and expenditure in the peiiod io which they relate.
The defined eontribution Social Housing Pension Scheme that is Currently open. meets the requirements fgr auto
enrolment, and durin8 the year. Arnbient paid a 3% contribution for all eligible employees. Existing rnembers of the
defined contribution scheme at l December 2013 continue in the scheme with the empk•yer Contrib￿lon$ set at the
rate agfeed when ihey joined the stheme_
The NHS Pension Scheme is an unfunded. defined benefrt scheme in which Ambient operates unde¥ a direction statL15
given by the Secretary of State. which allows it to operate as the employing bth of staff that were transferred under
TUPE from the NHS in p￿ViouS years. The contributigns for employees and ihe employer are determined by the
Government Actuary and are paid to the Exchequer which in turn meets the c05t of payin8 benefit5 as and when they
fall due. As stated In note 10 the NHS Pension kherne is an unfunded multi*mployer pension scheme operated on a
pay.a￿yOu-8o basis. The NHS Pension Scheme is therefore treated as a defined eontribulion scheme and the
contributions recogni5ed as they a￿ paid each year.

Ambient support Limited
Notes to the financial statements {contlnued)
For the year ended 31 Marth 2021
Retirement benefits fcontinuedj
The LGPS are funded schemes and the assets of the scheme are held separately from those of the Group. Pension assets
are measured at fair value and the liabilities are measured on afi attuarial basis using the projeued unit credit method.
The actuarial valuations are obtained at least triennialty and are ￿￿13ted at each balance sheet date. The amounts
charged to net income Included as part ol ￿aff costs are the current service costs and the costs of scherne
introduttions. benefit changes. settlements and currailments. The net interest cost on the net defined benefit
liability/a5set is charged to net intome included wtihin finanee costs. Rtrmeasurement comprising actuarial gains
and losses and the retum on scheme assets (excludin8 amounts included in net intere5tl are recogni5ed immediately in
other recognised gainsll105se51.
The subsidiary Amber Housin8 does not operate any pension scheme as it does not emF4oyee any staff directlv.
Note 10 gives the latest actuarial information for the Group.
Flnoncial Instruments
The Charity has applied the prowsions of Section Il°Basic Financial Instruments~ of FRS 102, in fvll, to all of its financial
instruments.
Financial instruments are cla55ified and accounted for according to the substance of the contrauual arrangement as
financial assets, financial liabilit￿$ or equbty instruments. An equity instrument is any contract that evidences a residual
interest in the a55ets of the entity 3fter deducting all of its liabiltties.
Finoncial 0$￿ts
Basic financial assets. which include irtvestments, a￿ initially measured at transaction price including transaction costs
and are subsequently carried at fatr value.
Basic financial assets. which include trade and other debtors, amounts owed by group undertakings and accrued
intorne. are initially measured at transaction price including transaction tosts and ère subsequently carried at
arnortised com, being iransaction price less amounts serded and less ary impairment losse5.
Finonciol liobilities
Basic financial liabililies, whi(h inclvde trade and other C￿lIOrs. amounts owed to 8roup undertakings and zcuuals.
are initially measured at transaction price and subsequentty measured at amortised cost. bein£ transaction price less
amounts settled.
8ank and other l¢)ans are initially Yeco8nised at transauion pri￿ and Subsequent￿ carried at amortised c05t using the
effective interest method. Under the effecti¥e interest Method the interest expense is recognised at the effective
interesi rate which is the rate th￿ exattty discounts future discounted payrnents through the expected life of the loan.
Funds
Unresrricred generallunds
The general fund repTe5ent5 accurnulated surpluses and deficits arising from the CharitVs actNities, which can be
appropriated for any chafltable purpose that is compatible with the Charitys objects. The purpose and use Df the
unrestricted general funds are set out in note 17.
Unrestrirted deS￿n￿tedIunds
These comprise fvnds that have been set aside at ihe disc￿110￿ of the Trustees for specific purposes. The purpose and
use of the unrestricted designated funds are Set in the note 17.
39

Ambient Support Limited
Notes to the finan¢ial statements {coThtinuedl
For the year ended 31 March 2021
Funds Iconrinued)
RestrKtedfunds
These represent income given for particular PufF￿e$ or income that neèds to be treated as restricted throu8h
relerente to the objetts of the Charity. net of related expenditu￿.
Judgements undkey sources of e5timution uncertointy
In the application of the Charivs accounting policies. the Trustees are required to make judgements. e5timate5 and
assumptions about the carrying amoLFnt of assets and liabilities that are ￿adIlY apparent from other sources. The
e￿imate$ and associated 355umptions are based on historical experience and other factors that afe wnsidered to be
relevant. Actual results may differ frgm these estimates.
The estimates and underlying aswmptions are reviewed on an ongoing basi5. Revisions to attountine estimaies are
reco8nised in the period in which the eslima￿ is wised.
The c05t ol the LGP5 defined benefit pension plan5 With Buckin8hamshire County Council and the London Borough of
Sulton. and the SHPS scheme. have been determined by full auuarial valuation5 to 31 March 2019. These were carried
out by qualified attuèries independent of the Charity. The acluarial vèlvations involved makin8 assumptions about
discount rates, future salary increases. mortalty rates and fvture pension increases. tlue to the complexity of the
valuations. Ihe underlying 355umption5 and the long-term nature of the schemes, such estimates are subject to
significant uncerrainty. In determining the appropriate discount rate. the management consider the market yield of AA
corporate bonds tonsistent with the currency and tem of the defined benefrt obligatiC+n. The mtrtality rate is based on
publicly available mortality tables, which uses data for UK self-administered pension schemes and allowing for
unexpected future improvement5 in longevity. Future salary increases and pension InC￿aSe5 are based on expected
fuiure Inflation rates as d￿erMIned by the Bank of En8land sw rate wr(h a consistent term of the defined benefit
obligation at the valuation date. Further detai15 are gNen in note 10.
The Trustees have prepared the financial statement5 on z goi￿ concern basis. Due to the uncertaintie5 surroundine the
impact of Cowd, this rep￿entS a judgement for the yeai ended 31 March 2021. The Trustees have made a number of
judgement5 in respect of futu￿ forecasts for which artual results may vary.

Arnblent Support ilmited
Note5 to the financlal $i•tements Iconmuedl
Forthe year ended 31 Marth IOZI
2. INCOME FROM DONATIONS. LEGACIESAND GRANTS 2Q21
ljnrestrirted
lund5
Total
funds
£'o
fvnd5
Donations
Donaied 8ood5
Grants
521
1,327
521
1,327
Totsls
1.848
1.91B
INCOME FRI)M DONAT1014S AND LEGACIES 201
un￿strIcted
funds
Restrirted
fund5
£'ooo
TL)ial
lunds
£'ODO
Donations
20
21
41
Totsls
20
21
41
During the year the Group recetrved government assistsnce in the lorm of Èr•nts totalling £1.327k12020-. £nill for Covid
Infettion Control. Rapid Testing and Work Force Development and donared goods relating to personal protettive equipment
for use within the Group of £521k12020.. £nill. ThÈre are no unlulfilled conditions or oihercorbtin6encie5 attachine to these
3. INCOME FROM CHARITABLE ACTMTIES
The Grotsp's income from charitable artiwties is deri¥ed from the provi￿00 of seryice5 COnVri5ing ca￿. 5UPWrt and housinB
in England to pÈople whoare dder, have a learning disability or mental heahh need.
The arranBerneTht5 the Grtyjp has with kncal authorities are thangin8 in fnany areas from bkxk ¢ontratt to spot contracts in
line with the move to personalisatM)n of care and support services arknj self direrted sUPPOrt. The Group does have
si8nilic3nt partnership arrangements with Bu£kinKharnshire County Counal for objer people's services- Lincolnshire County
Council. Norfolk County Council. Leicestershire County Council. Staffordshiie County Council for Learnin8 Disability services,.
and London Borough of 8romley and London Borough of Newharn ft>r Mental Health Ser¥Kes. in aoditioft to many other
contracts with indNidu3ls and local authorilies in England. Income and expenditure in relat*)n to these tontracts is
accounted for when receivable.
4. OTHER INCOME
During the year the Group recÈNed 8o¥Èrnfflent grants of £71k 12020.. £nill under the UK G￿er￿fflent CoroDaviru5 Job
Retention kheme. There are no Unfulfilled cc¥￿It10Th5 or other continEertiÈs attathing tothese funds.
5. INCOME FROM INVESTMENTS
Income from In¥estments2021
UnrestFkled
nds
Rertri¢ted
fund5
Total
lunds
Interest income fri)m short and Iongterm bank deposits
Inwme from investments 2020
Unresvkned
fund5
Re5trkted
fvnds
Totsl
funds
Interest income frorn short and lon8 term bank deFosits
69
69
41

For1he￿IleV￿ed 31 Ma￿1021
& CXPENorruRÉ
Total
StalFcosts
Non.5taffcrAts
SHPSan&LGPSponsiM*stment
Il61Y
4.639
11.556
I4LO
157
1361
29.238
&314
1.447
GoverDancecosts
A￿r￿￿ed lund5
Unre5¢rKt¢d Fund5
R¢Char8¢￿PP¢rtWsts
iQ6
15
15
17
1.7S3
13ffj62
Totsl
19.167
13.631
2.849
27
37.562
Board iela7td meeurycostsl.
Totsl•xpffithn 1020
Total
Staff costs
f4on.sla1110515
5Tr1P54ndlGP5 pefistonadiustment
12.f69
3.610
13ml
543
13
256
2.147
30.524
7.661
11041
1244)
G(wemarKe<osts
tr*t+dlthds
207
287
20
Retharnesupwi¢oJts
1.672
333
13.6Q41
T¢xal exwndrtweL￿thafflJLqt￿1Thl1￿%
17.695
15.047
3587
2.019
38JB8
' 5upportC*xts represent¢¢ViWate¢%Yh*adslMRIF&W￿ffllp¥Wtdvfrn￿Mtyl14￿nl*I Costs (aL￿rtf&4￿ lffj¥ TrL4tees'*iwsesand
Bo4rd r*ied meetffjl<05ts1.

Ambleni 5uppwt Llmhed
Notes to the financial st•tements leontin1￿dI
Forthe year ended 31 March 2021
7. NET EXPENDITURE
2021
2020
£'ooo
Net expendtture is stated after charwrq-.
Depreciation of tangible fixed assets
Loss on disposal of tangib￿ fixed awts
Operatin8 lease rentals
Net interest on defined benefit pension liabilities Inote 101
Interest on bank loans measured at amortised cost
Interest on thher loans measured at amortised cost
601
li
1.769
528
21
1.744
128
35
54
27
49
Fees payable to RSM UK Audit LLP and its aSSOOates in respettof both audii and non audit services are as follows-
Audit 5er¥ices- Statutory audit of pa￿fit and consolidated accounts
Audit services- prior year costs
Other 5ervices-.
Audit services- statutory audii of SUbs￿￿?ry of the Charity
All other norFaudit services
32
io
62
49
. STAFF COSTS
2021
2020
£,￿0
Wage5 and salaries
Social 5￿U￿11V costs
Defined benefit pension costs Isee note IOI
Defined contribution pension costs
Agency staff & other stsff ielated tosts
21,779
22.561
1.787
383
617
5,176
30,524
3?9
576
29,238
Redundancy and compromise payments across the Group of E14kwert paid in year12020.. E2Bkl.
Eight Ambient employees are seconded full time to Amber Housiryg which meets the costs in hJll12020.' eight employees).
The avera8e monthly number of siaff employed ￿TIn8 the year undercontr3Ets of 5ervKe ￿$..
2021
1020
Number
Number
Senior managers and administrative staff
Care and attivities staff
87
1.142
1.229
78
1,295
1,373
The full time equivaleni IFtEI number of staff would be h)wer a5 a number of 5tsff work ￿rt-tirne and some casual staff are
employed on zero houts contracts. The FTE is estimated at 1.114 $￿ff for 202112020: 1.020 staffj.
43

Am￿entsUppOrt Umtted
Notes tothe fina￿141 $￿ements Icontirxwdl
Foitheyear ended 31 Marth 2021
& STAFFCOStslroniirwedl
Employees eamlnE Iiiore th•h £60,IAVJ pev •*VAm
2021
Number
2020
Number
£60,001- £70,ri)D
£80,001- £90,ri)o
£90,001- £100.￿0
£110.001- £120.000
Nil employees In 2021120ZO". nill are member of rhe 5HFS defined benefit 5cherne", 5 empkjyees in 2021 12020.. $1 are rnembers of the
SHPS defined conrribulion scheme and t4il empwe in 2021 15 in the NHS PensK*n12020.' nill. Emptyr pensth contrthutions for Z021
for ihe above employees were Enil in the defined beThefrt scheme12020". nill- Énil in the NHS Pension 12020.. Errill and E27,975 in the
defined contribution scherne12020.. £27AOSI.
Key M￿al*m￿t *r50nn
Key management personnel irflude rhe Tru5tee5 ènd Ihe following poMs in Amb"ent". th￿1 ExecutNe. Th"rector of Finantt, Director of
Operations & Business Devdowient. Direuor of peop￿ & Cuiivre. Directw of Sales, Marketin8 & CommunKatK)nk Chief Infort))ation
Officer. In Amber Housing It s the Chief OperatinE Offittr (Chief ExecUt￿e of Amber Housin8 from l April 20211.
The total empltsyee b￿nefits of the kèy mana8ern2tst of the GTOUP L•Ur1￿ the year, whith ccrtnpfised satsry, pension
contr(butiorts and benefits in knnd, was £567k12020.. £542kl and Employer's Nail￿81 Inswance of £67k12020." £6Ikl.
The total emkloyee bpneffts of the key manaymEnt persomd of ihE (harity the year. which compri*ed sakry, pens*Dn
contributions and benEfrt5 in kind. was £498k1202fr. £473kl and E￿￿O¥er'S Namnal Irsurance of £59k12020.. £S?kl.
140 trustees recei*d ahy remuthentth durin¢ the perp)d1202Tr. nill.
9. TrL15TEE5' EXPENSES AIID RELATED PARTYTRAi4sAcnoNS
Travel and other out of pocket experbses were rtithrsed or pahl io thwd p￿￿5 on behalf of fflembEr5 of the BDard of Trustees for
travel to Board meefin8s and other Charity re￿1¢￿ atti￿￿e$. These aTh)unted tg £1.481 its 2021 for 10 Trustee$12020.. £19,047 for 12
Trustees).
Ambient has puTthased £531k ol facrfities mana8ement Stmtes durin8 the year12020". E485kl from Amber Housing. a svbsidi3ry. The
foihJwin8 amounts are paid by Amber Housing to Amlm'ent.. a manaBement fee of £531 per anrbum12020. £55kl." interes¢ char8e Df £6k
12020.. £10.6kl.. lease paymentsof É4.6k12020.. £7.8kl. Gaidenw* charge of E8.7k12020". E9.8kl. Ouring ihe year, Ambient made purchases
on behalf of JJ))ber Hou5in8 and palé staff on sKonLSment io the subydiary totalling £351k12020: £326kl. The 3mouni owed by Amber
Htyjsiw at the year end is £212k12020.. £392kl i￿￿11￿8 theoutsran¢Jin8 h)an w￿h isdetailetl in note 14.

Amblent Support Limittd
Notes to the financtal staternents Icontinuedl
Forthe year ended 31 March 2021
10. RETIREMENT BENÉFITS
The Charity operates several pension funds for its staff and details of these are distlosed below. The employer
contributions for 2021122 are expected to be c. £9581 acro55 all pension schemes. and include the auto enrolment
employer pension contribution increasing to 3
Coniributions amountin8 to £162k12020.. £IS3kl were payzble to the sthemes at 31 Marth 2021 and are included within
other creditors.
The table telow show5 the net pension liabilities whKh are shovm in the Balance Sheet and are detailed in the notes that
foll¢)w.'
zo21
£IMI's
Group ar
Charity
2020
£0(￿1.5
Group and
Charlty
Sooal Housing Pension Scheme ISHP51 Inote al
8uckinghamshire County Council LGPS Inote bl
London Borough of 5utton- LGPS Inote cl
Totsl liability
2,159
2,152
131
4,442
1,048
1.824
48
2.920
1 Social Housin# Pension 5theme1SHP51- DÈfinÈd Benefit
Ambieni participaietl in the Social Housin8 Pension Scheme ISHPSI which was a multi-employer defined benefit s¢heme
up to 31 March 2016 at which time it was closed and the remaining 6 active employees We￿ transferred io the SHP5
defined contribution scherne on terms agreed a5 part of a consultation prLKe55_ The SHPS is a funded muhi-ernployer
defined benefit pension 5cherne. with assets held in separate trustee administered lunds. The total contribution made for
the year ended 31 March 2021 was £325k12020.. £320kl. of which employer's coniributions totalled £325k12020= £320kl
and employees, contributions totalled £nil12020= Enill.
45

Ambleni Stspport Umited
Notes to ihe fimantl*l #at¢ty1￿ loMtinueill
Fortht yt¥r tnded 31 Marth 2021
10. RETlREMEp￿ BENEFrrs Icontinuedl
The13test full actuarial valuatv)Th wascarr*d out a5 * 30Septernber 2017. Mth the ne￿ the tobe published in 2021.
Prlhtlpal actuarlal assumptlons
The following information Is based upon a fvll a¢tsJarial valuation of The fund ai 30 September 2017 uwlaied to 31 March
2021 by a qualified independent attuary..
20Zi
2020
Rate of incre35e in salaries
Rate of increase lor pens￿n$ in payment
Discount rate for scherne liabilities
Inf13tion assumption ICPII
Inflation assumpt￿￿ IRPII
The assumed life exFectations on reiirement a8e 65 are=
2021
Yea
2020
Years
Reitrinq rodoy
Males
Fernales
21.6
23.5
21.5
23.3
R¢iiiiftg irt 20yeors
Male5
Females
22.9
25.1
22.9
24.5
The Chèritvs share of the a55et5 in the 5chemt-.
Falr¥alue of assets
1021
2020
Equyties
Property
Alternative assets
Hed8e funds
Ab5glute rtturn ptyifolio
Oiher
Total fair value ol assets
4.570
422
393
4.836
373
576
4,482
10,444
495
3.12Y
9.503
Arnounts wn15ed In theStstemgn¢ olllnanoal Arti¥ib
2021
21120
Net interest cost
Administration expenses
Total ch3r8e
22
li
33
12
76
Amounts reto¢nSsed In other re¢wised ¢ains losse5:
Z021
2020
Retum on plan assets in excess of intere51
Change in demographic 2ssumffjions
Change in financial assumptions
Experience gain defined benefrt obli8ation
Totsl other rerogni%ed IloMIIEain
779
1471
12.3301
195
77
109
1.329
120
1,635
11.4031

Ambiem Support Limlted
Notestothe fin•rKhl ststements Icontknuedl
For the yearended 31 Marth 2021
10. RETIREMENT BENEFITS Iwntlnuedl
Change5 In the pre5entvalue of defined bw*fft ￿ls￿li￿S..
2021
2020
At l April
Administration expenses
Interest C05t
tuarial lossllgainl
Benefrt5 paid
At 31 March
10.551
li
248
2.182
13891
12.603
12.139
12
275
11,SS81
13171
10,551
Chanys inthe fairv*lut ofCho1iVs shar*4lsthÈmÈ *ss*&'
1021
2020
At I ApTiI
Inte￿5t income
Return ofi pLAn ass￿5 lexdudin8 net interest on the nei defined pensK•n liabilityl
Employer contilbutions
Benefit5 paid
At 21 March
9,503
226
779
325
13891
10,444
9,212
2IL
77
320
13171
9.503
ThE total return on scheme assets was £l.C(15k12020.. £288kl.
bl BucklnRhamshlre CowtycouDcM_ LGPS
Staff who tran51erred from Buc*in8hamshire County C￿n￿lI to become efnployees of the Charity were admitted to the Buckineharnshire
County Council Pension Fund I"Ihe Fun￿1. a defined ￿nefit 5theme, whKh is ¥dministered by BuÈkin8hamshire County Council under
the regulations governing the Local Government Pension Scheme ILGPSI. The LGPS is a funded defired benefit ￿h￿rne, with assets held
in separate tru5te* administeiéd lund5. The ttst31 contribution made for the year ended 31 March 2021 was £57k12020.. £58kl, of which
employer'5 contributiorbS tolalled E47k 12020.. £48*1 and ernployee5' contributions totalled £IOk 12020.. £IOkl. The 3Breed contribution
rates forthe future ¥ear5 are 26.8%for emplo¥er5 and between 5.5%to 6.5% for emDID¥w.
The late5tfull actuarkil ¥a￿al*0n wascarried out asat 31 March 2019. th¢ nextdut its be published in 2023.
Principal artuarial assumwions
The lollowinE inforTnation is based upon • fvll actuarial ¥￿UatIon DI the lund at 31 Marth 2019 updated to 31 March 2021 by a qualified
independent actuary".
2021
2020
Rate of increase irb salaries
Rate i)f intrease for pensitins ih paymÈnt
Discounl rate Igr scheme liabilitie5
Inflation assumption ICPII
Inflation assumption IRPII
The assumed life expeaatv)ns C￿ retorement age 65 are=
2021
Years
2020
Y*ars
Reriring rodu
Males
Females
21.6
25.0
21.8
25.1
Retiriryin 20yEU
Males
Females
22.9
26.4
23.2
26.5
47

Amblent Suppwt ikniied
Notes iothe fivdav%lal stsiemertsl<•h*￿
F•wthe ¥e•r ended 31 Maith 1011
RETIREME14TOENEFITS luntinuedj
TheO￿A￿S share ofthe assetsin the sthemE'.
Fairvalue of 15sets
zozi
fjilts
813
5.273
1.310
527
IZB
iii
647
Other bonds
Property
Cash
temative assets
Hedee fvnds
Ab5dute return portf¢l
Total fair va*Jeof assets
$53
183
59
381
351
7.522
423
396
&981
Based on the abv4ealkKation.ArnbienVssha¥e of the asswSdt￿1Und ￿ *ssthan I
1021
2020
Cuttent senlrte cost
Net interest cost
Adrninistratknnexpenses
Total charge
43
116
175
2021
zozo
t￿00
Retwm on plan èsstts in excessof irtierest
Cha￿e in deyaphica55vmpttiis
thawe In finawal assvthpti￿s
Ewerience 8aih M¥Jeh)el
her aduatial gains
Totalother rec00n￿ed Ilossvia
L581
ioi
14791
19
8Z3
125
202
813
Ch•R8e51n theweseni ¥alueoldefined benefft•j￿I￿rn:
1021
10.406
73
35
246
CuNent semce c05t
Past serwce c05t
Interèst cost
EmployeewntrSbutiMS
Change in deM08rath￿ 35Sumptir*
Change in Financial assumptions
Experiente8ain on defined he￿fil0bI￿atIo
8enefits p•
At 31 March
216
io
18231
1345
11.133
13341
9.346
Inth*falrvah*ofCharfWsshareofsthen*455ets:
zDzi
At l April
Interest income
Retum on plan a55eis lexcl*Airfnet wttrest￿ rtetdefined Ir4bilrtyl
Adrnkni5trat￿n expenses
Empl¢Yer ¢ontributions
Employee cot)trilwtions
Other Klyarial 8a*15
&enef￿15 pa
At 31 Marth
7.5ZZ
173
1.581
7,896
14791
47
io
io
202
13341
7.522
13451
8.981

Amblent Support Lomoied
Notes toihe finandal 5tstements Icontinuedl
F•rtht ytar tnded 31 Mavch 20ZI
10. AEnREMENT BENEFThSIMntinuE
The totsl return Oh ¥heme •ssetswas £1.754k12020.. bssof £293kl.
A requirement of the Lrxal Gty4ernment Persion Scheme 15 lor transferee thitted bodies to obtain an indemnity bond to
protect the hjnd should the contratt terminate earty leathThe a fundin8 defiot or pension 51rain cost. This is required by the
Administering Authority of Butkinghamshire LGPS from Ambient. An indemnity bond meetirg the fequifements has been
arranged b¥Ambient vjith Barclay5 Bank PLC for £688k who has3 le8al charge over a tredrt balantt of the same amount held in a
separate inrerest earnin8 account with the bank in the name of Ambient &Jpwt Limiied. This account is ring fenced money not
aCces￿bIe to Ambient. The value of £688k is shown within current a$5et in%*strnents On the Balance Sheet as at 31 March
202112020.. £688&1.
l London 8oro¥Eh of Sutton- LGPS
With effÈtt from l 4)ri12013, C¢)mmunity OpDoThs Irw part of Amb*ml became an admitttd boty 10 the Lcffjdon Borough of
Sutton pension stheme a transfer of staff under TUPE applied for a contrart ro provide 5ervicÈs at Hillcroombe Road. The
scheme has one active employee. four pensioners and four deferred pensionerk The LGP5 15 3 funded definÈd benefit pension
scheme, with assets held in separate trustee administered funds. The totsl contribution rnade for the year ended 31 March 2021
wis £8k12020.. E8kl. of which ernployer's contributions totalled E7k12020.. E7kl and empbyees. contribution5totalled £lk12020..
£lkl. The 38reed contribution rale5 for rhe fulure year5 are 21.￿f0reMpIoyers ano 6.5%for employees.
The latest full artuarial valuatiw was carried out as at 31 Ma￿h 2019. Ymlh the next to be published in 2023.
Prin¢ipal artuarial a5sump¢ion¥
The followin8 information is based a ful acruarial valuatw of the fund at 31 Maith 2019 updated to 31 March 2021 by a
qualif*d independent artuary=
2021
2020
Rate of ifiuease in salaries
Rète of increase for pensions in ptymefii
Disttrunt ritt for schen* liabilities
Inllation assumption ICPII
Inllation èssumption IRPII
2S
The a55umed life expert¥tion5 on retirement age 65 are..
2021
2020
Yoars
Yeavs
Rerwno todoy
Males
Females
21.6
24.3
21.8
24.4
Reririrt9 in 20yeors
Males
Females
22.9
25.7
23.2
25.8
rhe CharKty'5 share of the assets in the Sche￿..
Fairwalue of ¥$5etS
2021
2020
Gilts
Elu1t￿$
Other bonds
ProFerty
Cash
Abs¢bJte ieium portrdio
Total lairvalue of assets
229
978
120
149
29
12
1.517
219
7CII
149
34
17
1,219
Based on theabove 31k>catkM. Amknent's shareof theassetsof lund is ￿$ than I
49

Ambiert Support Llmited
Ntrtes to the ffinan¢knl ststements Icontwiued
For the year ended 31 March 2021
10. RETIREMENT BENEFITS IcontlNed}
Amounts recO￿lSed in the Statementof Financial •xti¥itl&"
2021
£000'5
2020
£00ty5
Current Service c05t
Net interest cost
Admintstration expen5e5
15
20
Amounts reco8ni5ed in other recognised yirts and losses:
Zozi
£OOO's
2020
£OOO's
Return on plan assets in excess of interest
Change in demographic assumpt10115
Change in financial assumptions
Expeftence gain on defined benefft oblieatioft
Other attuarial Ioss
Total other reeognised Ilos$118ain
289
13
14011
18
1921
132
1811
146
Chanees In the present Value of defined benefft Obligati(￿
2021
£OOtrs
2020
£Tr)O's
At l April
Curyent seTrice cost
Interest cosi
Employee contributions
Actuarial10s$118ainl
Benefits paid
At 31 March
1.267
1,523
15
37
29
370
1251
1.648
12841
1.267
Changes In the faIr¥a￿e of Charlty's share of xheme assets-.
2Q21
£OOtrs
2020
ÉIXIO'S
At l April
Interest income
Return on plan assets lexcluding net interest on the net defined pefi5￿n liabilryl
Administration expenses
Employer contributions
Employee Coniributions
Acfvarial loss
8enefiis paid
At 31 March
1.219
28
289
121
1.342
33
1921
1461
1251
1.517
1.219
The total return on stheme assets was £317k12020.-1oss of £59kl.

Arnbient Support Llmlted
Notesto ihe fln•.n¢ial Statements (Contin￿dI
Forthe year ended 31 Marth 2021
10. RETIREME14T BENEFFTS Icontinuedl
dl 5HPS. Growth Flan
The growth plan is a registered occupational defined tontribution pension scheme. It was established in 1946 as a
general fund, and it has ev￿Ved to take into accovnt than8es in the law and economic circumstances. 7here are now
four different sefie5 within the one scheme known as the Growth Plan. and it *5 closed to new employers. The Growth
Plan Series 3 ha5 been deterrnined by legislation to be a defined benefit scheme. It is not possible lor the Charity to
obtain sufficient iTrformation to enable it to account for the stheme as a defined benefit stheme. Therefore it accounts
for the scheme as a defined contribution Scheme.
The treatment of the Serie5 3 employer debt was reviewed under the Peftsiiyts Att 2011 and the Serie5 3 Growth Plan
does create a liability lor the employer if they cease to participate in the Plan or the Plan is wound up. A full actuarial
valuation for the scheme was canied out at 30 SePtem￿r 2017. This valuarion showed assets of £794.9m. liabilities of
É926.4m and a éeficit of £131.Sm. The level of fuftdi￿ has required a recovery plan to be put into plèce. ènd this aims
to eliminate the deficit via a combination of additional contribution5 from employers and investment ￿turnS for the
next year. The contributions agreed by AmbieTrr under the recovery plan for the year from l April 2021 will be £2.942
12020.. £2.8561 with total recovery plan contritrmjtions due of £11.62612020.. £13.7751.
•> Pension Sc￿me under NH5 Dir•rti¥es
Staff that have transferred into Ambient employment as members of the NHS Pension Scheme, which is a Statutory
heme with benefits Buaranteed by law and paid for from the Exchequer. have had their pension protected under TUPE.
The NH5 Pension is a not¢oThal fund rather than a real one. Each year employees. an¢J employer'5 contributions are
notionally invested in government 510cks recommended by the Government Actuary. Thi5 is 3n unfvnded scheme and
there can be no deficit or surplus to allocate on the wind up of the 5cherne or withdrawal from the ￿heMe. The Charity
has no liability for other employers in this scheme and the scheme operates on a pay as you go boi5 50 there ts no
liability to recoEnise in respect of past service deficits.
The employer's pension costs ¢har8ed to the Statement of Financial Artmties during the year amounted to £77k12020..
E98kl.
n Defined ¢ontrlbutlon pen￿on stherne
The fjroup operates a defined contribution pension scheme for all new qualifyng employee5. The 355ets of the seheme
are held separately from those of ihe Group in an independently administered fund run by The Pension5 Tru5t- SHP5. It
is used to administer all the auto enrolment pension requirement5. The employer's pension tosts charged to the
Statement of Financial ActMtie5 during theyear aTh?unted to £501k12020.. £464kl.
51

Urntt•d
Fwthe ¥&¥efided3lMaffh2011
11. INTANGIBLE FIXEOASSEIS
rknjpandcharbrv
Careswom
At IAprf12020
Athjtsor
At 31 Mèrth 2021
417
At IApnl 2020￿d31 marth￿21
At 31 March 2021
At31 2r120
17
In￿￿e¥ ￿7th1￿ ￿£417k[lo20..É￿Ilaf4Sleurvj￿erthYnlW¥(rt￿￿
12.TANfjIBLE FIXEDA55ET5
Gr•up
Èand&
Co
At lfvgril 2020
AdLitions
D15posal%
At 31 Marth2021
2.797
207
1.32B
261
15.284
724
L7J4
IS.936
At k*•ril 2020
Charge{¢rt￿¥¢{r
LOJ3
172
1.623
5M39
601
176
81
At31 ￿rth ZOZI
1.185
L78S
L13Z
195
5.S93
Notbookvalue
At 31 Maith 2021
At 31 2020
411
246
8.475
1.174
333
17
IOJ45
To
At I Aplil 2020
Addthons
8.166
1741
L54?
250
L4.12J
712
Al 31 2021
8.1(4
1943
L7S7
L710
102
14.778
Oeprec4*1on
At I Aplil 2020
Charlelv the ye41
Oi5posa
At 31 Ma￿h 2021
L6
150
L255
166
1.221
185
io
5.142
S66
i.ox)
195
5.667
tboo4¥al￿e
At31 ￿rch 2021
iJn
417
9.111
8.979
At31 2020
292
244
FvtEWd & tsJilthrwirKknJes E667kl102D.. £[￿7k￿￿treChanty￿dE972k(lD2o." E972kllOr￿¢￿uN
has bEEn(￿rU￿tEd based tsi"dvrnedcosf underSR%IOZ.
Induded wthin ¢*>mpuieiequSpmEnl ￿￿£1￿￿(10?￿ £￿11•d￿th￿l1LrtW¢fvtirfSènd *t£llJ9k1201tr. £iWllofas￿s
c¥rrÈndy wndertonstructknn Wtthln ￿ Chalityand¢>oup.
52

Amblent Support Limited
Notes to the finandal slalements lcontlnuedl
Forthe year ended 31 March 2021
13. SUBSIDIARY UNDERTAKINGS
Ambient Support Limited own5 ICI)% of Amber Housing Limited, a Co-operative and Comrnunity Benefit Societv
Icoffipany nurnber IP3(K)52RI. It has charitable exemplions and 15 part of the same VAT 8roup as Ambient Support
Limited. It ha5 the Same Registered Offite addre55 which 15 the same as stated for Arn￿'tnt support limited on page 2.
Amber Housin8 Umited provides accomModat￿n to peO￿e who a￿ disadvanta8ed, and facilities management and
other housing services on property owned or leased by the Group and for some other extemal landlords.
The net assets antl results of Amber Housing ￿Mited are as follows=
20ZI
zo20
£'o
Aggregate assets as at 31 March
Aggregate liabilities as at 31 Marth
Funds as at 31 March
Income for the year ended 31 March
Expenditure for the year ended 31 March
Surplus for the year ended 31 March
2,116
15621
1,554
1,875
11,8221
53
2,247
17461
1.501
2,008
12,0031
Arnbtr Housing Venture5 Limite¢J wa5 incorporated as a Subsidiary of Ambient Support Limited in 2019-20. This
subsidiary has not traded since incorporation.
14. DEBTORS
AMOUNTS REC£IVA8LE WITHIN ONE YEAR
Growp
1021
Charity
2021
ioio
2020
É'ooo
Trade debtors
Amounts owed by 8roup undertakin85
Other debtors
Prepayments and accrued income
1.103
1.443
982
129
41
912
2,064
1.328
220
67
473
2,088
42
923
2.068
67
486
1.996
AMOUNTS RECEIVABLE AFTER ONE YEAR
Growp
2021
Charity
2021
2020
2020
£'ooo
Amounts owed by group undertakings
96
192
Ambient linanced the start-vp of its subsidiary. Arnber Housin& and transferred two ptoperties to it at cost. which ihev
now lease to people with a Learning Disability. There is an agreement that covers the basis of the arrangement. The
value of the loan outstandine to Amb*nt is secured with a charge over ihese properties. and loan interest 15 paid on
the value outstanding at a rate of 2% at*Jve Bank of England base Rte. Each year the Trustees of Ambient review the
terrns of the loan. and have agreed with the Board of Amber Houstng ihat ihe loan will be repèid over 10 years at £46k
per year starting in 2013114. An additional loan of £25Ok was made io Amber Housing ro assist them with the purchase
of 2 more propertses. which are now leased out to people vmth learning di5abilitie5. The total balance outstandin8 of
£192k12020.. £384kl will be repa￿ over 2 years.
53

AmtsentsUp￿
Note5toth•flnarKLal st•mwslcofithwvJl
Fortho Wf¢nW31 M¥¢h 2021
15. CREDITORS.. AMOUNTSFALUNG DUEWIT1I14 OP4E YEAR
Gm
2021
¢￿T￿¥
2020
Bank loan
Other103ns
Trade Creditors
Amounts owed to Eroup undertakir¢5
Taxation anLI security
Other creditOTS
AccruaLs and deferred inc(me
52
76
52
76
71
595
71
13
441
1.561
2,023
375
1.408
1,574
2.201
5,328
1,425
2.850
5,379
4.978
Inc*Jded within other creditors are arwjntsof £1,074k 12020.. £895kl reL8tinE to cash which is held on behawof reydenr
The deferred represents theVal￿ of irKrffie or payl￿nts receNed rel*￿E io servicesyetto be provided.
Analy515 01 movement in deferred income=
Group
2020
2021
2020
8rou8ht forw¥d
Relpa5ed from previous perK)ds
Deferred in the currentytar
rried forward
661
16611
661
16611
13081
183
183
183
183
16. CAEOITORS: AMOUNts FALLIP16 DUE AFTER MORE THAN ONE YEAR
Chlrfty
2011
2021
2020
Bank Loan
Other Loan5
Othèr treditor5
950
I.￿2
720
629
2,351
950
1,002
720
629
2.351
411
2,￿5
411
2.CQS
Gro
2020
2021
iozo
Induded in credr¢rys are".
Pjnwnts repayatle by I￿talMe￿tsfall1r* af*rfibt years
1.015
1.170
1.015
1.170
In a£tordènce wi(h the contratt with Buckingharnshire Cwntil 3 sum ol É5.3 mill*tin paKI to Ambient in July 2(K15
to cover the cost of the proterted pay for staff transferred on 8ucks Cwnty ce￿ntil terms for thè life ol the contract. The
rontract lenuh is 30 years. and the formula used fijr talculatioll 3ssurriE5 Stall turnover Jnd wice escalations to estimate a
sum transferatrle to iThCOftNn8 resouice5 under reystwed seThices lor each year. The sum 01 £631k shown at PTesent value
should be Suff￿lent to meet the oblwion$ 35 ihey fall due. 01 thB ￿1¥￿(￿ £221k12020.. £235kl 15 included within cre(Sitors
due wthin one year.
The our51ondith8 balance as at 31 Marth 2021 Irom the bank Iw of El.3 fflillw with ihe (fvrity Bank i4 £I.￿2k 12020..
£1,052kl. The IL￿￿ 15 a term of 25 years. vns at a hxed interest rate 016.5% which wa5 rtwewed by the Trustees and moved
to a lowervariable ratefrom oyiin016 of 2.5%abDve base ratt. and 5e¢urity has ¥i¥en in the fLYm of a charge OV￿ the
two propertie5 located at the site.. n3rne￿ 20 Chilwell Road and l DÈvonshire AveNe. The pmperties have been ievèlued
the bank durin8 1016-17 year, and the kyn outstsnding represents less than 50%of the value of the 355ets o¥er whKh ¢t has a
charge and the amourbt falling ￿e in morethan one year is £95C*12020." £1.¢K)2kl. In 2021122 an amount of £7Tr12021.. £7Tr
is wyoble of which £25k11020.. £27kl isthe iDieresttha8e-

Amblert Svpport
Notes tothefinanclal ststernontslcontlnwd)
Fortheyear ended 31 Marth 2021
16. CRED￿0￿5.. AMOUNTS FAWNG DIXAFTER IIORETHA14 ONE YEAR Iwntlnuedl
There is a tevrn commitrnent with Riverside ECHG in connectioTh with St AudTeVs. a care home for frail elders locaied in
Hertfotdshire. which (¢)Ve￿ the cost¢f wart5 UnLlertaktn as part of a cakmtal leaseWd improvement as part of ihe lease a8reem2nt
these improvement works are secured as a k)an. Tr balance of £77lk 15 OUtsLandill8 as at 31 March 2021 12020.. £791kl. The balènces
have bÈen indLHled within the credit(Ks notes above. Thi5 aÉTeement requi￿ anftual paymen￿ irtluding interest of £12Jk 12020..
£120kl until October 2028. TheGipital value duewilhinone Year is £76k12020." E71*1.
17. FUNDS
Group
Asatl
Apth ￿20
Gain51
Expendllure I￿$$e$l Tvansfer5
Asat31
Marth ZOII
14.683
11.8241
li.(M81
1481
135.9121
1691
292
L3.868
12.1521
12.1591
Pensbn- eccifjps
pens￿n- SHPS
PenS￿n- Sutton
Des1￿#t¢￿ funds
Ambient- De¥onshire
Amber H*usiry- Property Fund
Totsiunvestrlcted fund5
12591
11,t1031
li
159
11.933
{41
1S6
9,582
35
135.6981
11.7431
Restrfcted funds
Ite5erves of Amblent
Totsi restdcted fund5
91
91
75
75
Totsl fvnds
12.024
36.938
137.5621
11.7431
9,6S7
The uthrestiKted eÈner•l fimd represents funds of the Group whKh are notde5wnated for particular purpose5.
The de5iAnaled funds of £156k relate5 to Jmber Hcu5in8 and is to ￿ used lo rneet IhE lia￿litieS expected theiT properties in the
comin8years.
The re5trirted funds for Pjnty￿nI comprisevarithJs ￿ality1$that ha%* been rereprtd wrféh refert￿et0 drffereni serrices th* we PrO￿e
for use at that seTh*e. h isiNteTrJed thatthese mcnie5¥Jil be Spent ￿￿￿theY*lrf•vdlV¢tl benefftof those 5erweÈs.
The transfer relaies to release of dew*ed whith were at March 2021. The lund was desenated lor use * Devmshire.
which is a nursNI8 home fuv p￿Ie with a ieanwn8 Disab4ity. and used to benefit the indNH4ua15 Irwn8 there t￿1r tr*nsF*t and
activftles upto Maich 2021.
Ch
Asat31
{h￿Se5) TF•ftslers Marth 1021
Unrt#Firted
General
PensKsn- 8CC L6PS
PenS￿n- SHPS
PensH>n- Sutt
Designated Funds
Totaluhrestrirtedfumts
13.341
11,8241
11.0481
33.856
134.7351
12.469
1259
IL4031
IBII
292
12,1591
10.432
33AS6
134,5181
11.7431
8.027
Rostri¢ie41 fu•ds
Donations for services
TO￿ restrirted
91
91
75
75
11,8641
Tot¥funds
10.523
35.704
136.38Z
11.7431
8.102
55

AmblEnt &wporttirt
For1￿ yearenW 31 M•r¢h 2021
17. FUNDSIuniinyEdl
Group"pdovyar
As*1
Awil 20
Galn51
A5at31
T1•r￿1￿$ Mych 2020
Unmtrlcted lun&
General
PenSi￿- &CC LGPS
Pens1￿- SHPS
Pension- Sutton
Dosi￿aledfUThdS
*rntsient- DevonthSre
bient-T&C's rtview
Arnber Hous￿. Property Fund
Totsi unie#rlrtelfvnd5
14.657
12.5JOI
119271
3B356
13a3551
25
14.683
11.8241
11,0481
1481
813
1.635
146
244
li
75
215
9.35L
1561
138.3681
159
11.933
38356
2.5Y
R•$i￿rta￿l￿nds
Reserves ol Arnb￿￿t
Toill tesirirted lunds
21
21
91
51
Tlxalfunds
9.441
3B377
13B.WI
1594
12.024
Charfty. grforwar
sati
April 2019
Gakn
Asat3J
Maw¢h 2020
£'o
Tw•r&lÈrs
U*westwktedlunds
General
Pension- BCC LGPS
Pen510n- SHPS
Penslon- Sutto
De5igDated Funds
Totsi unvostrf<trd fw
13.378
12.5101
119271
37.2&S
137J281
112n
244
25
13.341
813
1,635
146
11,0481
97
7A57
125
li
10.432
37.266
137.2B51
1594
Restricted luNIs
Drmationsfor 5er¥ices
T¢)tsl restrKteOlunds
li
91
9L
TO1￿ Iwids
7.947
37.287
137.3Q51
10,523

Amblent Support Limited
Notes to the ftnancial ststements l¢ontinued)
For the year ended 31 March 2021
18. ANALY$15 OF ASSETS BEfwEEN THE FUNDS
Unrestricted general
fvnds
Oe5ignated
funds
£'ooo
RestrKted
fvnds
Group
Totsl funds
£'o(x)
Fixed assets
Current a5set5
Current liabilities
Non-current liabilities
Pension schème liability
Net a55ets at 31 March 2021
10,760
10.441
15,3281
12.CK151
14.4421
9,426
10,760
10,672
15,3281
12,0051
14.4421
9,657
156
75
156
75
Unrestrirted Keneral
lunds
DesiBnated
lunds
Restr•rted
fund5
£'ooo
Charity
Total funds
Fixed assets
Current assets
Current liabilities
N0n-¢Ur￿nt liabilities
Pension scheme liability
Net assets at 31 March 2021
9.528
9.952
15.C*)61
I2.￿5)
14.4421
8.027
9.528
10.027
15.0061
12,0051
14,4421
8,102
75
75
Unrestricted Beneral
funds
Desi8nated
furbds
Restrirted
fvnd5
£'ooo
Group Prior year
T¢)tal fund5
£'ooo
Fixed a55ets
Current assets
Current liabilities
Non-current liabilitie5
Pension scheme liabilitv
Net assets at 31 March 2020
10,245
12.168
15.3791
12.3511
12.9201
11.763
10.245
12.429
15.3791
12.3511
12.9201
12.024
170
91
170
91
Unrestrlcted general
funds
Deslgnated
lunds
Restrirted
funds
Charity Prior year
Total lund5
£'ooo
Fixed assets
Current assets
Curient liabilities
Non-current liabilities
Pension scheme liability
Net assets at 31 March 2020
8.979
11.691
14.9781
12.3511
12.9201
10.421
8.979
11,793
14,9781
12,3511
12,9201
10.523
li
91
li
91
57

Ftyth4 w¥4nd#d JI Martb2021
19a. AECONOLIAIK)N C* IIEflllCOMETO NEfcA5M FK)MOPEPAT
Netexpendrture
Adjusgmentsfor.
OeweÉièliOn fmd asstts
Ih¥estment IncorTht
thtwest Payable
L¢ss 0ndispo￿l 0ftan0b￿ fw*•ssets
Oefintd btnefrt PÈ￿0￿ schemes
Opor&tin8(a5h now5bEliwE niOY*riieiltSinw*taw
601
528
76
21
11041
4Y
11661
Iln(reasellde¢rtase fft tyadewd other4ebttyS
(OelrEo5ell￿Cre4se in ttadeartdotheruE&kns
Cashfrom ¥eratiOnS
964
552
1.970
CAsHANDCASME¢￿￿AlENTs
ta5bat andlnhand
Curreotèsset invtstn)eTrts
r0ta1per9￿èThceSheet
Less.. D￿r￿lIS mbtuiingin mLYe thah3 ￿￿th5
Cash andia5h*qui¥akntS wl th*Staknnenl of Cash
L916
6.680
3.745
6.68B
10.433
16881
9.745
16881
Tptal ol (èsh and cJ3h ¢￿￿11ents •nd cwrwi wet iTrve5rn￿ the I￿￿￿&5.. tht bond for Amb*rt with
Bucknreharn5hi￿ Cothity c￿￿￿11 I&PS of É608k I20￿ Ewkl. ihan 3 aTrJ ar*
excluded fromcash ba&Ke5 IheStstemet)i of Cash Flty
I9￿ ANALYSL%OFCHA14fAsk¥ 14ETO
At31
Marth2021
rash
Cash ai bankand in h4￿j
174S
1.916
B•r*kLoar
Olhtr LoaThs
Debt tsJ*%bithih Ivear
77
121
(S21
Oank Loar
Other loan5
lIJ￿?5
171QI
li.n21
S2
128
11.$941
Totsi Itet Debt
177J
19
folk￿$..
Grwp
2021
kn2-5years
1)4tS yea
3.171
6.774
3.4S9
7.4
ILY3
2010
In less than l ¥ear
In2-Syè•is
<kyr 5 yew5
911
3.231
6.774
10.916
945
3J39
7.479
11.763

Ambierf Support Llmlted
Nffjes lo iheflnancSal statements Ic<>ntinued)
For the year ended 31 Marth 2021
21. CAPITALCOMMITMENTS
Capital expenditure th41 had been contr¥tted for at the bala￿e sheet date that ha5 not been provided for in these
financial statements 15 É414*12020.. £751*1.
59