2023-03-31-accounts

COMPANY REGISTRATION NUMBER: 06946785 CHARrrY REGISTRATION NUMBER: 1133457 Suffolk User Forum Company Limited by Guarantee Unaudited financial statements 31 March 2023 •AcEcWR• 1711012023 MPANIES HOUSÉ A10

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Suffolk User Forum Company Limited by Guarantee Financlal statgments Year ended 31 March 2023 Pa9es Trusts¥$' annual r¢FyI lincormting dir8cttrs' report) 1to12 Independent exam¥s report to the Irustee5 13 Stat&m8nt of financial a¢tiviti¢$ finC￿dIng income aThJ expendhwe account} 14 8alan¢e sheet 15 Notes to the firwKial stateM￿ts 16to24

Suffolk User Forum Company Limited by Guarantee Trustees. annual report {incorporating the directors. report) Year ended 31 March 2023 The irustees. who are also the direclors for the purposes of ccrfnpany ￿, pr¢5ent thwr report and th• unaudited financial statem8nts of the d￿rity for the year ended 31 Marth 2023. financial stat$ments have been prepar￿ in accwjance wth the accounting poli¢ies set out in notes io the accounts and cA)mply wlh Il* chariV5 govÈmin9 document. the Charities Act 2011 and Companies Act 2006 and Accounting and Reporbr¥J by Charitye5'. Statement of Recornmen(kd Practi¢e applicabte to charities prepariro their aCc￿jnts in accordance with the Financ1￿ Rewtirs Stsndwd app￿¢#ble in the UK and Republic of Ireland published in October 2019.

Suffolk User Forum Company Limited by Guarantee Trustees. annual report (incorporating the directors. report) Year ended 31 March 2023 Chalrfs r•port Over the y8ats. rNch of Suffc4k User F￿rn￿ (SUF's} wc¢k list•nir¥J to seThice users and their fanilies has b8¢n abtyjt th?ir experience$ of NHS sewvb¢es. In 2022123. SUF was ￿eased to be asked by Suffolk County Coundl ISCCI to Wth mental health (MH) seThi¢e users about thèir intèractions with SCC social workers and provide wrilten feedback to SCC cn the quality of thwr sery￿S 8$ exptrrienceil by $¢rvice Users. It has been pleasirvJ to see SCC genuinely interested in kaming about semce users. experiences. willing io listen and take aciion even when seryice user feedback has been negative. WoTking in partnership with SCC and with seThice users. we ILY)k foNard to c￿lecti￿a feedback knut MH social work services in 2023124. hMJhlwJhkn"tw the 9crf)d pradice and arèas in naed of improvement. The new stalutory NHS Suffolk North Easl E55ex kntegrated Cart System ISNEE ICS) is also wy k¢¢n for ¢oprodu¢¢d $trNce user feedback to be a goklen thread woven intts all its de¢isffi$. SUF has been contributing to the devehjpment ol SNEE'S sy3teffs. including ils MH CdlaboTative, and expects, together wth seTric users. to participate mre extensivety in the Collaborative in 2023124. We a￿ really pleased that advocxy for MH patiénts ldisb.nct from paiients deta#)ed under the Mental Heamh Act w￿) have Iho 18981 right io athacyl has b￿n irdLTrled in the threethyear advocacy ¢￿tra￿ for Suffolk Advo¢a¢y SeMc¢s, led by the tharity POhWER. SI￿ rt 1$ $0 important ttwt all inpatients, whether detwned or noL have some(Th wil help them w)irE ttir wants and need$. We are parbcularfy ￿eaSed that SUF is contracted to provide pew4ed advocacy to patients in Woodlands, Wedgwood House and Foxhall H￿Se. Helping people v￿ce their concems and take control of their lives is core SUF tryjsiness. Hèalthy T(ythtr is ar￿th•r pmpct whKh ￿p$ peop wilh sèverè mèntal ￿1rS$. psychosis. bipolar disorder, and s¢hizophrenia in this case. voice their concems aThJ lake (¥ffitrd of their own lives. SUF devek)ped this projecl the NHS and received further pibt fun¢thng tn 2022123. The storie5 ol how private and public sector organisalions have given semce users the run around for slraightfoJw8rd requests, e.g. getting ihe snk fixed in rented accommodation. bookiro appointments for utilty seTwces. or booking GP appointm8nts. are shcKking. Healthy TO￿ther has made a real dtfference to peoples lives in enablirva people to get these sorts of problems fLxed. And then. relieved of burdensc¥ne everyday lrfe stresses. service users have been free to atter￿ their htamh ap￿intmertts and irr¢*rove th￿r lives in this way as well. 2022123. its high rate of infiati¢)n and c051 of I￿7r￿j ryises, ha5 been a bwd¢n on MH $oN¢¢ u$$rs their families. and on SUF slaff. SUF staff are conscious of the stress C￿ seNce u5eTS and Ihè need to be supporbve. The Tnjstee Board is ccffjsuous of our obligalion regarding the weltbeir@ of staff. and we have been able in 2022123 lo tncrease basic pay ￿¥01S and lo remunerate some additional wth. h is pkning to see in 2023 some sws of knger4emi funding aThJ indeed some small allowar￿S for infiatKJn. We also wish to recognis• in this report Ihg hard %bY)rk of our stsff t•am: th•rr cOt￿lbut1OnS to SUF members and seM¢e users and their ¢rynrThlment to our ¢harity. Our person centred A￿ocacY and Heatthy To9ether work réliès ènb.rèly M Ihè stsff team. led frorn the frffit by i1￿Mila￿lè Chièf èxècuti¥e. Wè also say a very big thank you to fvnders and c%)nors wilhcArt Wt￿ SUF would not be here. And fi￿lly, thank y to our excelknt volunteer Injstees who ￿lId the legal ￿pons1￿.11ty for SUF. ensuring that SUF carries out Its functions in the Inle￿tS of our benefiriaries, complies with our goveming docLment and the law. ensuring goc41 govemance and a¢countability. Wilh best wish9$. Guenever Pachenl, SUF Chair EO

Suffolk User Forum Company Limited by Guarantee Trustees. annual report (incorporating the directors. report) Year ended 31 March 2023 Roftrr•n￿ Ind adm5nlstr•¢iw d•lalls Registered charSty name gjffolk User Fonwn Charity rnglstration numb•f 1133457 Company r•glstrnti•n numb•r 06946785 PrIn¢l￿1 offi¢e and regl$t•r•d 3 Grange 8u5ine5s Cent offi Kes9rave Ipswich IP5 2BY Th• trust••s The trustees vtho sewved duriNJ thè year and at date of apwoval were as follows.. G Pachent (Chair) M Bbwe R Nésbitt B Parrott M staff￿d-white J Stem 8 Tumer J E¥erett (Reswed 07108r2023)

Suffolk User Forum Company Limit•d by Guarantee Trustees, annual report lincorporating tho directors. report) I￿n￿￿Ul￿) Year ended 31 March 2023 Chlel ￿l¢Ut1¥ offi￿r J Stevens S¢llcltors Clements Sc4utors 2nd Floor 20 Queen Streei Ipsw¢h IP1 1SS Bank•rn The Coyerati¥e Bank 11 Queen st￿et 1p$￿Ch IP1 1SW Ipsich BLMkJing &Kiety Unit 22 Sailmakers SlwF¥ng Cenlre Ipswich IP13BB Natk)nwide BuildiNJ Society 48 Tavem Street Ipwh IP1 3DL Comp#fty $w¥tsry R N¥$brft Ind•pend¢nt ¢￿mIn•l L Thurston FCCA Lovewell Blake LLP Chariered accwntants First Fltsx Suite 2 HillsNle Busir*ss Park Bury St Edmund$ IP32 7EA

Suffolk User Forum Company Limited by Guarantee Trustees. annual report (Incorporallng the directors. report) (willftu•d) Year ended 31 March 2023 Objctives and a¢tivities Suffolk Usèr Forum, also rèfèrred to as SUF. Vith either temi used throughoul these accounts. voices the ews of mental health service usets and tlir familylparent carers in thè East and West of Suffolk. SUF is an indgpendént, user le<1 mental health charty. also krn)wn as a Disab￿ Persons organisati￿ IDPOI. Everyone involved in the tharity has ￿¥¢d experience of rrntsl health as a Serv￿ user. family carer or worker. SUF delvers èngagemenl. in¥dwnent. COFryluetKffl. pÈÈr suFpNt arKJ inpatient mèntsl health advocaey Services. SUF gives mentsl health seNce user5 a powerful and unthe(I voice for their experiences of ¢a and support. prOTh￿￿ng iThlividuals' rights. cotions and for care arTrd $upport for both physical and mental health. The ¢harity works ￿th seNce wowders and coThwmissionws lo try to ensure that the voices of lived experience are cenlral to improwrKJ emotional wellbeing and ffenial heallh services in East ?nd West SL￿01k. This is a¢h￿Ved through Iht charitys engagemenl. peer support and advocacy rolès, whKh ongslde suppc¥ts'ng p8opl•. prioritis•s the gatherirKJ and recording ol people's experiences of semces. By connectrng areas of irxlwKlual feedback tcwJether. the charity draws together key themes an(1 emerging trends in mental hea#h expertence. These are regulaity retthed in Ihe SUF pvblicalion titled 'Makin9 Our Voic& Counv which 1$ prèsented to wovidets, cc¥nmissioners and to stralegic partn8rs. to a5S1St with decision making and to promote coproducb"on, so that providers ant1 commsssioners can understsnd and activdy respond to thè eurrent Itved èxpen.ence of people with emotional well￿Th3 and mental health needs. SUP5 mission is to be an inclusi¥e and Intsled mental heamh user4ed that walue5. pKryntstès. and $trengthen$ the user voice fcy positive caThJe. ir1dep￿d&1￿é. ri9hts. ¢Mieè. and control. SUF'$ vision is to continue to b6 the leading organisation in Suffolk. championing equal and valued partnerships belwèen ￿ntaI health seTrice usèr5. cxjmmissionèrs. and Pro￿ders. combining mutual strengths arHI experience lo improve services. achiwng p05ttive emtr"onJl and rrnntal he4th for all. Charftablg Obi•etive¥ SUF can help with people in Suffdk, Ncrfolk and Essex. We have five m•n charitablo objeclivtrs. al To promote pwiwship w0￿1r0 betr￿en service providers, i￿4￿￿n9 the NHS and Social Care, service users and familylparènt c¥ers. b) To pronyjte suiad• prevenlion M￿aliVe$. ¢1 To provKJ¢ advocw SONI￿$. peer Supp￿ and infomMtK)n to 8Mptr￿1 people to make their (ywn decisions. d} To prorTr)te beltef underslarmjing ol wntsl he81th arNJ e[T)t￿a1 ￿Ib￿"￿4. el To pronN)te voluntewin9 aThJ SW)POrt. Publlc Benfft In Sha￿ng our objectives for the year and planning our aclivtrs. the tru51ees have Mnsidered the Charity Commission's guidance on PubJ*c Benefrt incI￿￿1n9. The Publ¢ Benefii Rsquirgtrmnt IPB1). Runnin9 a Charity IP821 and Reporting IPB31.

Suffolk User Forum Company Limited by Guarantee Trustees, annual report (Incorporating the dSrectors' report) (¢¢tsfynue Year ended 31 March 2023 A¢hiÈvÈm¢nts •nd p•rfom •¢hi$v¢m¢nts •nd ￿rtL¥manCe are desuibed fwlher in the lrywt ReF(¥t aG¢ompanyng th•sè finantsal ststement$. Flnan¢lal r•viow The charity's Ir￿0￿ in 2022r23 was £3Th).746 (2021122: £173,768) of wh￿h t176.96212021122: £66,[￿8) related to project restricled actiwties. The charitys expenditu￿ in 2022123 was £177.646 (2021122". £168,420) ol which £135,24612021122.' £64.354} relate(I to project rèstrietèd aCti￿ties. The net surplus of £123.1thJ {2021r22'. £5.3481 has conb'nued to contritrtrte to the tharity's genèral reserves. Prlnclpal fundlng $ourus The charitys core incorne is receive(l untsr a fvnding agreement vrith Suffolk County Cwncil and the Ipswich & East Suflolk Clinical Conwnlss￿iTh3 ICCGI and West Sulfolk CCG vk1 a tri-part fund called the Mental Heatth Pooled Fund. This fundir¥J agree1T￿ ts ov¢tse&n by SLrffolk County Couwl. The Mental Health Poded Fund is due to end by 31st March 2024. SUF'$ cor8 funding for 2022r23 was confimied for one yeaf. At the end of this repxylirwJ period a fvrlher yearfs core furTrding via has b￿n agrè8d for 2023r24. As the reportbng year 2022123 commnces, SUF is ￿eaSed to report that we are part of ¥ new adv partnership made up of POhWER. Ace Anglia. Suflolk Farrity Carers and Suffolk User FrAum. Thi$ now partnership is ¢ommissioned to deliver advocacy semces to people in Suffolk for the next three years. wrth the opportunity for a lurther fv40 years lunding. As a paFtrership. we will be working together as a unif and strorger voice. wlh greater influence to makg an even bwèr difference to people's lives. Trustees are pleased the charity will be atrAe to ¢(￿￿nue k> de14¥er ￿er IMI inpali8nt m8nlal heath a￿vc￿cY for a further three years (commencing 1st Awil 2022). We are woud to re￿￿ that folkvwing the %Jcce5s of our Heathy Toy•thw ￿"knt proi•et further funding has been awarded for 2022123. The project this year is expanded lo offer wrwrt to people who receive their Severe Mental Illness (SMI} Annual Health C1￿kS by primary practitimers. Thè proiecl delivers peer support and personalised care planning. providing emotional and wacbcal ￿1p for PWFlè bving with SMI. to hdp access t￿1r physical health enb"derwits and achieve wellbeir¥J goals. Inv•stm•nt pollcy and p•rfornwic• The charity's policy 15 to invest any surplu5 funds in saviry ￿￿nts, up to a maximum of the guarantee(I £85.000 in any one account. The charity has a Business D¢FrfJsit Ac¢ount wrfh the Ipswich Building Society and with Ihe Natsonwde Buik*ng Society.

Suffolk User Forum Company Limited by Guarantee Truslees. annual report (in¢orporatlng the dlrectors. report) Year ended 31 March 2023 ReseNes polley The Twstees remain cnmmitted to Provid¥￿ Ihe maxirrnjm possiue lèvels. The Trustsès have continued to retain SUF reser¥es during tIMs firtancial year to provide the chanty with reserves equal lo at least six months, operating cosls. It is our rewsèd policy to maintain eLffrÈftt gÈneral reseryes ewivalent to six months projected operating expendrture, plu5 redundan¢y and statutory rth.ce ¢osts of £39.lJ)O and £12,￿)0 to replace IT equipment. This equat9$ 10 £199,882 12021122.. £191.8811. Reserves on unrestr￿ed funds at 31 Mch 2023 are £239,241 12021122.. £157.9541. The Tnjslee board ￿11 revièw restrvès policy during Ihe forthcoming year. aimry to expend the $lMJht excess the year #s and whort approwbate. FInar￿la1 reserves are SUPS sawngs, helwng to slrengthen the charity and its sustainability. Thèy hèlp SUF to pay for actiwib.ès that donors ill not fund or handle unplanned events. They also prowde additional op&rating furnjs QV8r and atN)vè th& core fvn¢Jing prov*Jed by the IAental Heahh Pcded Fund. Gènèral resem$ must bè buim up fmm unrtstrictsd irtome.. any s￿￿U$ on a restricted project is tied to the sam¢ rg$trith"ons a5 ts Original w0j￿1 and may rb)t bs trartsfefred to uNestricied funds wrthout the donorfs onsgnt.

Suffolk User Forum Company Limited by Guarantee Trnstees. annual report (incorporating the directors. r•port) f¢oRdnu•d) Year ended 31 March 2023 Plans for future perlodg Trustees are commthd to further developing servw user leadwship. irhvoP4ThnL per￿￿411$allOft. ond Coproducti￿ working logether with ¢yJr local stalulory partners, Suflolk County Council and NHS, supporting the devefoping Integrated Care System {ICSI, and prorrKJlng the mental heallh service user wice. We aim to ¢ontinue ￿ grow our fnental heallh user netwck 10 by to ensure thè vo￿8 of livèd experience infsyTlls and shapes new and existiryJ menlal health semces. plaryry Voice of lived expgnence at Ihe heart of suicide prevention. service irrpr￿rnent and develownent. Our key prKKibes for tho next pwic¥l indude". 1. Fund#YJ- Twuslees. lop pl￿ty 15 to secure sustainable. Iweryn fundiry Ilor thrte y08ws+I to ènsurè orwAng 8eNce delivery and support to tenerK1ar￿, through specifK propct work. alongside promoting the voices of individual peO￿e livirvj wth mental ill tr￿lIh. and the shared interests ol ￿￿tal health seNice users cd1atorat1ve￿. As the repo￿"n9 year clos￿. tht board af tmst•ès arn plèased to report that our CO￿ fU￿JIng has been ConfinY￿ fty a fvrther year (2023r241. If SUF could 8ecure appfopriate levels of core fvndiThJ for a nynimum of three yeaws. the dwrty would be sustainable. This remains a key priority. and it ￿Id enab￿ SUF lo recruit lo Its community engagement aThJ involvement posts which haw b8en vacant sinc• February 2022. The charity 1$ strengthened ha¥iNJ se¢urfjd l¢xKJ temi furxling fLY peer led •Jvocacy services. fund8d for a minimum of Ihree years {w to 31st Marth 2025}. with the opr•Jtunty for an additional ts¥o years until 31st Marth 2027. In February 2023 SUF submitted a tender bid for the deliw of Ixjtreach peer suppirt to potsp￿ Ivin9 Wth severe mental illness ISMI}, whKh has been piloted over the last 18 ff)nths thro￿h the He8Mhy Tcsether Pfoiect. A successful bid will secure foi Heallhy Togelher Peer Supwl for a further three years up lo 31st March 2026. 2. Partnership WKI voice- To continue lo strenglI￿n our local parlnerships, SUFwrfirs ts County cour￿ and th¢ newfy fom&d Integrated Care Syslern I￿S> lo discharge Iheir slalulory reSp￿ibIlitieS for mentsl hèawh sèrvice u$er invdvement.. coproduction, information. assistance, and advocacy in relation lo adult mental heahh Service users. This includes supporting the new ICS Mental Health ColLabofative Board to ensure Ihat the voice of li￿d eX￿n0￿Ce is a 9olden thread thr(xwJh ¢011￿¢￿￿"￿ and its subgroups. Making Our Voio Count.. continuing to raise people's ¥oi(¢$ and liv¢d trxperi¢n¢e to try to ensure that nlal health servics, oryanisations and policies are and shaped by the peoF4e bÈ$t placed lo kn¢)w what worts. To use the Mttsl Rècyelin9 grnnt earritd foNArd into 2023124 {frtsn 2022123110 invesl in the apwintment of a SUF Community and Invofvernent worker ts reach F*ople in our communitses to listen to and hear the user voice.

Suffolk User Forum Company Limited by Guarantee Truslees. annual report (incorporating the directors. report) (¢•n Year ended 31 Ma￿h 2023 To ¢￿tinUe aclivety IworThJting service user pr￿ areas rnental health improvemgnL Thèse in¢lud•= - Raising and promoting LISTEN 8$ a urw¢rsal rTK)Oel lor p¢Ix￿allsed care. $uicid• prevention and coproduction. . ChaMixonw￿ improved discharge planning for peopk transitvmiry frcKn secorKlary rn￿￿1 hèalth $eMc¢$ to primary car• support. 3. Project (l$livery- To continue to hok) let￿er wod (xjtccw ft¥ pwe al a tim of menlal ￿lIh Crisis Ihrough our peer led advirAcy seTrice. working as a parlner V&rytrMn the Suffo Advw SsThic•. Assuming our bid for th& delivery of ou1r&￿h peer support is SLKcessfvl. ￿ will continue to dgvèlop th¢ SUF Healthy Tc¥Jether Project, growiThJ new partnerships within wmary care. promobrrfJ Ihe heallhcarè rights and goals of peop￿ IMAg wth s•vÈre mentsl illnoss ISMII. wlwch includes the followirvJ diagnostrs: S¢hizophreni8. Biwlar Dixxder. and Psy¢Msi8. 4. Pecwe in our commurmties To work across all comm￿l￿e$ and protectèd characteri5ti¢5 regarding gr￿p5 wh•r• thern is evidence of under-representslw andlu greater discjimination. To dèvèlop wr skills and capacty to siwrl user leadwship and Vol￿¢eer role5 Wthin our harity. Supporting people to gain skills and sew-confidènce as actNe citizens. tsjilding capacity to increase our supp￿1 to kwplè liThJ mnlal distress health ne8ds.

Suffolk User Forum Company Limited by Guarantee Trustees. annual report (Incon)orallng the dlrectors. report) (C￿11￿￿¢ Year ended 31 March 2023 Suffi4k User Forum is a charitsL4e company limited by guarantee. irK¥xpornted on Ihe 29th June 2009 and gistered as a charity Ire9iStered number 11334571 on the 5th Jarxwy 2010. The ¢ompany wa$ estsblished under a nmcmdurn of as$0(￿8t￿ ￿1¢h sets the otyects and powe of Ihe charitsble company and is governed under its articles of assLXiat1￿. The liability of tYmbers is 1¥14ted. Tnte¢ Bo•rd The direclors of SLrffolk Uw ForLWm are known as trLKslees for the wrposes ol charity law and under the companV$ Arti¢les of Asso¢iation a￿ kn¢Mn as nmb¢rs of Trustee Board. Recwibmenl to Suffolk User FoTum'5 Truslee Board seeks lo ensu￿ that the ￿ganISat￿n.5 desire to Temain seNrx us?r-le(l is approprialely reflected thr￿gh the diversty of the Trustse bcty. Cunently 88% of the SUF Trustee Board have used or ujrrentty use mental heahh seNces as a service user or family carer. The chanty is dV￿ribed as a Disabled Persons Organisation {DPOI as over 75% of ils trustees and 100Yo of its staff have INed experience of mentsl ill heallh. The charity works wthin the ethos of th• social mod81 of di$abilty. R•crulim•nt and appolntment of Trust•• Bowd Business and pU￿1C sector. ￿ntaI heamh and socjal care, and fa￿lY carer and service u5eT skills remain well represented on the Trvsiee Board. Trustees also have skilLs in law and in community and voluntary seNices development. RecnJitrm8nt has b88n supported by robust policy aThJ procedures. SUF advertises vacancies for new trustees IhmLwJh the SUF website and wal rrdia. Reach VdurteeriTrJ. Suffdk Volunteering and through its wider nets￿rkS and parlnèrships. Th& frust¢e Board &li¥ly 6n¢ourages appl¢81￿$ Feople of all backgrounds. rticularfy welctyning appli￿110n8 from elhnic minrity etynmunilies and women. as Ihey are ¢urrenlly underrepresented on the Trustee Boaril. Potential trustees are inwted to meet SUF tnjstees and the thief exeujbve lo familiarise themselves wth the charity and the context within ￿1¢h it operat8s. All applicants are asked to ap￿Y (using the SUF applicatie￿ fmnl to Ihe Twust*¢ Board. Applieations arè shoTUistèd by ChaÉr of Trustses in partntrship with at least ¢)￿ othèr Trustee. establishing a recruilrnent team 5UPPOrted by the Cornpany Secrelary. An inlerview is ¢on¢u¢t¢d by this njilrrent leam vthich writes an InteNew ReF#yi. This rem ￿ submitted at the earliest toard mggting fgr board discussion a deayon made regarding suitabilty for appointment. TnJstee5 are at430inted by Ihe Trustee Board initially until the next annual members. meeting when the appoinlmenl is put to a vole. Trusiees normally serve a tem) of three years bel￿t re4wntmenl at the next annua rr￿. rn8etirvJ. Trustee Induction and TrniThlng All new TNstee5 receive w¥em￿ce and business &XiM￿latIon ￿leVant to Iheir rrje, I￿A￿dion, and Iraining. -10-

Suffolk User Forum Company Limited by Guarantee Trustees. annual report (incorporating the directors. report) (¢onkn•dJ Year ended 31 March 2023 New trustees are provided with essèntial dttuments to SUPF#Yt them in the￿ role. These inthde: 1. The obligatiorts of the Tfttstee Board merrt)ers inchjdiry Ihe Dedaralion of Irrterests. Codè of Condud and Agreement. trusttts, roles. and a sell-reported skills audit. to inform the t)arrf5 overall skills ￿￿Irt. which is Tegulady reviewed by bo3￿ ￿ ènsuf8 a balance of knovAedge and skills across the Truste¥ Board. and lo inform the board's annual trainrr¥J plan for tru$te85. 2. Th¢ maln ¢Jo¢ument$ whi¢h set cJt the op8ralional framework ft>r Ihe charity include the M&morandum and Arts"¢les of Asswatirjn of SuN(Ak User For￿￿. 3. A copy of all partnership and fu￿11￿ agreements, i1￿dir￿j those with Suffolk County Council, the NHS CCGS fLK Healihy Together and the Suffolk Advocacy Service partner P￿WER. 4. Copies 0f￿ntr•￿ ￿¥W mètliw. 5. Resourcing arnj Ihe current fina￿14 ptssthon as sèt out in ltrh• lat•st published accounts. 6. charivs airrs and objectives. 7. Th& ¢LWt bu$in$$$lop8rational pgan. 8. The CL¥rent struclure ol ihe ¢)rg•n1s￿ft in¢luding $taff. 9. The current project plans aThJ reports. 10. The lalesl SUF publication Ind￿Jing the regLlar ser¥ice user fe&Jack rep￿ts tiled 'Makirg Our Voi¢e Counr. 11. This documentation Is supported by a Trystee Indu¢tsn programme which prothdes forums for wider discussion regarding the govemiThJ documents. explanation of aims and obJ"8clNès and of the charity's business and acti￿ ￿an. including Strateg￿ plans. Al new iwstees we encourngtrd to conwlgte on4ine training providèd in Suffok by Communrty Action Suffolk as part of Iheir induction, lo ensura Ih•y understand their trustÈè rob ar￿ responsibilthes. The SUF new trustee induction wogramrr indudes recei￿￿￿ infomwttm at￿ll￿ key SUF policie5 and proc8dures whieh indude". 1. The SUF Information Govèmance framework which underpins Trjr registration NHS thgttal, in¢1￿11n9 confidentiality, data. and cyber sÈcurity. data protection. and SUF Privacy Statement. 2. Equality Oiversity. 3. Safèguarding Children and VulneratAe AduNs. 4. Health and Safety includin9. lone wtyking. near rndss policy aN1 risk management. 5. Comm¢nts. Com￿1rr*Ats. and COM￿alnts. 6. Social Value Strategy. 7. Envi(r￿me￿OI Stratsgy. 8. The SUF Staff and Vo￿nteer HaThJbook. 11

Suffolk User Forum Company Limited by Guarantee Trustees. annual report (Incorporatlng the dlrectors. report) . Year ended 31 March 2023 Rlsk ass•ssm•nt The Tmstees have assessed the ffAjor risks to thich the charity is exposed and holds a R￿k Register that is rewewed at least four ts'ffs a year at board meeb.ngs to eThsu￿ that the ￿ard is satisfied that systems are in I￿a¢a to mjlwatè 8xposure to the Mai￿ risks. Risk assèssm•nt and miti"gab"ons infcM the Charivs Business cr￿tin￿ty Plan. r<>bustno$$ of whith bs t¥sted throLuh regular bu$irws$ ¢ontinuity exercises. Ind•p•nd8nt •xamln•r r•appolntm• A resO￿tiOn to appjint L T￿rn10n FCCA of Lo￿¥￿1 Blake LLP as indeFendent examiner be Proposed al th8 next AGM. Small Company pro¥lslons This report has been prepared taking altranlage of ts small companie5. exemptKin of Secti￿ 415A of tho Companies Act 2(￿￿. Thè truste¥$' •Mu•I r•port Was ¥Fvroved Im ......... tnjstees by.. Kl b•h•ff ol th• of G Pachent (Chairl -12-

Suffolk User Forum Company Llmited by Guaranlee Independenfexamlnerfs report to the trustees of Sufft•lk User Forum Y•ar •nd•d 31 March 2023 I report to the ¢h#rity trustees on my exarr4naticffl of the finanrjal statements d the co)Yyany for the year ended 31 March 2023 whi¢h ¢ompris• thè statement of fThnaal a￿l￿tieS (including intomè and exp•ndiiure accounll. balar￿￿ sheet and Ihe related notes. R•sponslbllltl•s and basls of r•port As the charitys trustees of the company land also Its directors for PLJfF)ses of company law} you are responsible for the preparation of the fi￿n￿¥1 $tatmènts in accordance with the requirements of th Companies Act 20061.the 2￿6 Adl. Hawng Satisfi•d mys•lf thal the finanaal statements of the company are not rtquirèd to bè audited under Part 16 of thtr 20C6 A¢t and are eligi￿e for iThJependent exanMnation. I report in respect of my èxaminatson of your compan￿$ financial ststéments as carried ojt under section 145 of Ihe Charilies kl 2011 1'th8 2011 Act'l. In carryirvj out my exaMInatK￿ I have fdloMd th8 Diredions given by the Charity Commission under section 14515llbl of the 2011 Acl. Ind•p•nd•nl •xamln•rfs stat•m•nt Since the thariV5 gross inctyne exc8ed8d £250,Crf)O examiner musl be a of a listed in ti¢n 145 (rf thè 2011 kn I confim) that l am qualified to undertake the examinalion b8¢ause l am a member of the Assoclation of Chartered Cttthed Accounlants. which is one of thè listed bodies. I have compseled my examThbon. I confirm thai no rrottefs have come to my attenth)n in connection with the examination giwng me cause to bdieve that in any nk4terial reskw¢L accounting recixds were not kept in ￿pect of the corrpany as wuired by $￿tion 386 of the Ihe fin￿GIal statements do not accord wrth ItrKise records: or Ihe financial statements do nol compty wilh the ac(thnting requirements of sectwjn 396 of the 2006 Act other than any requifement that Ihe accovnts 91￿ a 'true and fairf vi&w which is not a mattgr consid•rnd as pafl of an indepernjent examinal￿n.. or Ihe financial ststemonts have not been prepared in XC(￿￿nce wilh the methods and principles of the Staterrenl of RecOm￿￿nded Practts lor accujnting and reporbng by charities appli¢able to thanties preparing their accwnts in accordance wrth the Finanaal Reporting Standard applicable in the UK and Republic rA Ir¢l•nd IFRS 102). I have no ¢On¢eff￿ and have come across no olher rnalters in Connectic￿ with the examination to which attention should b& drawn in ￿P)rt in order to enable a proper understanding of the ac¢ounts to be reached. L Thurslon FCCA IndeperKJenl Examiner Lovewell Blake LLP Ch8rtered accountants Fir51 Fk￿r Suite 2 Hillside Business Parfi Bury St Edmunds IP32 7& 13-

Suffolk User Forum Company Limited by Guarantee Statement of flnancial actlvltles (including Income and expenditure account) Year ended 31 March 2023 2023 Restricted ds T)tal funds 2022 vr￿strIcte(l lunds Total fuTrJs Ine•mè and endowmer Donattons and legacies Investment Oiher income 122.749 176.962 299.711 1.035 162.662 228 10.878 Total ifi¢om• 123,784 176.962 300.746 173.768 Exp•ndiiure Charitable actswb'es 42.400 135.246 177.646 168.420 Total •xp•ndltur• 42.400 135.246 177,846 168.420 N•t In¢¢)m b•fw tr•nsf•¢ offvnd$ 81.384 41.716 123.100 5,348 Transfers beiween f￿dS {9n 97 N•t mov•m•nt In fvnds 81,287 41.813 123,1 5.348 R•¢on¢lllatlon of fvnds Total funds brought forwar Total lunds e•rri•d forward 157.954 7.150 165.104 159,756 239.241 288.204 165.104 The statem•nt of financial a¢tiw"ties ir*lud•s all gains and loss•s r•cognised in Ihe year. All income and expendrture delive fnjm conlinuing acti￿thes. The notes on pag•s 16 10 24 forni part of these fin•ncial statemen .14-

Suffolk User Forum Company Limited by Guarantee Balance sheet 31 March 2023 2023 2022 Flx•d ￿Sets Tangible fixed assets 11 5.292 2,148 Current assets Debtors Cash at bank aThJ in haThJ 12 15.347 277.922 8,450 320.120 293.269 328,570 Cr•dltors: Amounts falllng du• within on• y•ar 13 {10.3571 (165.614) Net current assets 282.912 162.956 Total ass•ts less eurrnnt Ilabllhl• 288.204 165.104 Iltt assets 288.204 165.104 Funds ofthè ehaiity Restricted lunds Unrestricted fvnds 48,963 239.241 7,150 157,954 Total charlty funds 16 288.204 165,104 For the year ending 31 March 2023 the charity was entil￿d to exeTf¥stion fmm audit under se¢tion 477 01 the C￿￿panIeS Acl 2(x)6 relating to small compaThes. Dtrectors. tssponsibilities.. Th8 mernbers have not reqvirwj the company lo rJAain an a￿11 of ts fin￿141 $tatèm8nts for th• year in Ql￿stion in accordance wth sactKm 476.. The directors ¥knsJwkdgè their resFMJnsibilib"és for compfying vrith the r￿UIre￿nts of the Act with respect to accounting recoTds and the PreParat￿n of financial statements. Thèsè financial statements have ￿pared in accordance wilh Ihe proisicB applicable to CCffj)an￿s subjèct to the small companies. wime. Thes ncial $tsteménts wern approved by board of trustees auihorised for issue on and are $19ned on tehawof the boèrd by: G Pachenl Ichairl Coffpany rogislration number. 06946785 Th• n•tss ¢)n pw 16 10 24 form ￿ ofthw flnan¢i•l siat•m•nts. 1s-

Suffolk User Forum Company Limited by Guarantee Notes to the financial slatements Year ended 31 March 2023 Gtn•ral infonnwlion ¢h¥iiy is a Wb1￿ bonofrt a wi¥ats c<Mnpany limiw by guarantse. r8g$terod in En9land and Wales and a registered charity in England and Wales. Thè operational adthess and regiSt&rod office is 3 Grary Busiress Centre. Kesgrave. Ipswth. IP5 2BY. Statwwnt of ¢iKnpli¥nc• The charity conslitutes a public benefft entity as defined by FRS 102. The financial slatements have ten prepared in accordanc• Accounting and Repotting by Charibes.. Statement of Recommended Practice applicablè to chariti.ès prèpariro their acctyjnts in acccvdance with the Finanoal RepcYb"ThJ Standard •p￿1¢8b19 in the UK and Rewblic of Ireland Iss￿￿ in October 2019. tha Finan￿01 Reportin9 Standard appliGabl& in th¢ Unil¢d ￿r￿jd￿ and Repubtic of Ireknd IFRS 1021. the Charities Act 2011. the Companies Act 2CQ6 a￿1 UK Genwally Accepted Accounbng Practice. A¢¢•unlin9 poli¢ies B•¥ls of pr•paratlon The finandal Statements have b8gn twopared on Ihe 14stortcal cost basis. as rr￿fied by the r•vabJats"on of eertain finaftual ass¢ts liatsliliès investr￿n1 pr(4)•rti•s m•asurnd at fair value throjgh incomè or èxpènditur¢. The financial statements are stertiThJ, 7hich is the funclional currency of the entity. Golng ¢orbC•rn The accounts have been prepared on the onwng concern basis and the Trustees believe Ihat no maierial uncertainiies exisL The Trustees have considered the ￿1 of funds held aTrJ Ihe expected income aThJ expenditur• for thè next 12 months from authorising Ihese financial stat&ment. The budgeted income and •xpèndtlure is sUffici￿t wrth the thl of reseThes for the Ch￿ty to be able to continue as a goin9 con¢em. kncom• tax As a re9iStered charity. the aclibilies are exempt from United Kiwkn Incom? arvj Corporation taxation, prowded that the In￿Me is aF•r￿d lo Charitab￿ purposes. Fund a¢¢oun¢lng Unrestricted funds are available fLY use at th8 dLscret)n of the trustees to further any of the charivs purposes. Dèsignat8d funds there nè¢ess¥y, arn unrÈsir¢led earmarked by trustees for p8rtlcul8r lulure proiecl or comrritrr￿l. Re5tn'cted furth are suwed to reStr￿trOrts cffl their expwthure dedarèl by the dor￿ or through the terffs of an appeal and fal into or ol h¥0 SLthses: restricted income funds or endowment funds.

Suffolk User Forum Company Limited by Guarantee Notes lo the financial ststements Year ended 31 March 2023 A¢¢ountlng poll¢l•s Income All irwm¥ is ir￿luded in stat•mert of ￿nar￿1•1 acth"wties wh8n antitl￿Trt has passed to the charity. il is probabb Ihat the e¢onomic benefits asscoated with Ihe transaction wll fkjw to the charity and the amtsunl can be reliably measured. The f￿1￿￿j speufic kxjlityos are appli&d to particular categories of income". . income from dOnat￿S ￿ grants is r8co9nised when the￿ is evidence ol entiuement lo the gift. re¢8ipt is prc4)able and its amunt can ￿ mga$url reliabty. .189a¢y incorr 1$ re¢c3nised vthen receirt is kYc+Jabl8 and enlitl¢tYnt is established. - income from donated goods measu￿￿ at ihe fair vakje of the goods unle$s this is impracb"cg110 nasure reliably, in whKh case the ¥ahJe is derived from the cost to ihe donor or the eslim81ed resale value. Donated lacilities and services are recognised in the acC￿ntS when received rf the value can be reliably measu￿. No affKwJnts are mduded for the conlrit%rtim of general volunteers. - income from contracts for the suppty of wvices is recognised wilh the delNery of the cDntracled sèmce. This is dassffiet1 as un￿St￿"cted fi[￿ unbess thefv is a eontractual requirement for it to spent on a particular puryjose a￿1 relumed rf un$￿nI. in Vfvch case Ot may be regarded as restricted. Exp•nditure Expenijture is recognised on an accruals basis as a liabilty is Incl￿￿. Exp#ndthj￿ includes #ny VAT which canmt be fLdty recovwed. arwj is dassified under h&￿ir￿j5 of thtr ststement of finan¢i81 activities to vthich it re￿tes= - ¢xpendrtur¢ M raisiro funds inclLbJ¢s th¢ ¢c6ts of all fundrnisirvj xtiW1￿, events. non<tharitable tr•1ing actiwlies, atxl tha salo of donated gxNI$. eXpendity￿ on tharilable a¢tiwtie8 includes 811 ¢o$ls inojrred by a charity in undertaking activities that further ils Charitab￿ 8ims fc the benefft of its ￿nefICian¢S, including Ihose $us)port costs and costs relating to the govemance of the chanty appDrb"￿ed lo charitsble ath"wbgs. - other expenditurè includes al exp8rMliture Ihat is neiher related to Tai5irwJ fund$ for Ihe charity nor part of its expenditur• on charilable xb￿11¥$. AJI costs are allocatèd io &xpenditurÈ ealègoriès rellecling thè use of ihe resource. Direct cosls attributsble to a single ath.ty arè alloGated dir• to that aGb"wty. Shared costs are apportiot)ed betsveen thè activitses they cfjnlribute to on a rea3￿ab. justifiable. and cortsistent basis. Oyrating lea$•5 Leasg payrrnts a￿ rgcogrised as an expgnse over th8 ￿a$0 temi on a StravJht-1￿ basis. The aggregate benefrt of ￿a￿e Ir￿ti￿ 15 recognised as a roduct￿Tr lo wènse over thg bos8 tami. on a straight-line basis. -17-

Suffolk User Forum Company Limited by Guarantee Notes to the financial statements (¢oftU Year ended 31 March 2023 A¢¢ountln9 poll¢les (¢¢ftrn Tangible assets T￿gIble as8ets are inibdly recc¥ded al cost. and subsequerrfy stated at COSI less 8ny accumulated depreciation and inpairW￿Trt losses. Any tangible assets Ca￿led at Tevalued amounts are recorded at the fair value at the date of revaluatron ￿sS any subseqLwII accumulated depreciation and subsequent accumulated impaimwnt k)sstt. An incrnas8 in Iht cawryiThJ amount of an assel as a resutt of a rev•luotion. 1$ 1￿c9n1$$d in ts￿r r•cogfiis•d gains and ltssse$, unle55 it reverses a charge impairrnent that has pffjvltsu$ty boen rtcognis¢d 85 expenditure within the ststement of financial activitie5. A decrease in th8 carryng amounl of an asset as a result of revaIL￿tIon. is recognised in olher recognised gain5 and losses. except to vthich it offs•ts any pl￿10￿S reV￿uatJn 9ain. in h￿ case the kjss is shown within othèr recognised gairts and k)sses ￿ the stslement of finan¢i81 8th"v￿"t$. D•prKlatlon Depyecjal￿ is calculated so as to write off the cost or ¥a￿at￿￿ of ￿ asset, ils resKlual value, over thtr useful economic lrfe of that asset as folbws". Computer equipment orrice fumrture 25% stra.ght line 25% straight line Flnanclal Instrum•nts A financial asset or a finanryal liatslty is rec(yJnis•J onPy ihe entity becom a party lo the contractual provi5icms of the irtslnjment. Basic ffi￿an￿al instwments are inilialLv r•cognis•d at th8 aNtsJnt recofvab￿ or payablè indudiTrJ any related transaclion costs. unlèss thè arrangÉmènt consb"tut•s a financirwJ transaetion. where it is ognised at thè ￿Sent val￿ of Ihe future pa￿￿nts ¢Jiscounled at a mart?t ral¥ of interest for a sinmlar dèbt instrumenL CuThenl assets and current liatmlilies are subseque￿lY measured at the cash or other ￿rtsidera￿On expected to be paid or received and not diSC(￿ntsd. Debt inst￿MentS ¥e subs¢quenlly Cost. Dellned contrlbudon plans Contributions lo defined conlritxrtion plans are recognised a5 an expense in the perioy in which the related swico is provided. Prepahl conlrlt￿t￿ts are recognised as an asset to the 8Xtent that the prepayment will lead lo a redLKlion in future payThnts or a cash refLtnd. When ￿tribull0n$ are not eXPo¢#od to be settted wholty wilhin 12 month$ of the end of tho reporting datè in which the trmployees render the ￿ated seryice. the liabilty 15 measured on a di5￿￿nted present value basis. The unwinding of the dISc￿jnt is reCC•Jn￿d as an expense in Ihe p8riod in which rl arises. -18-

Suffolk User Forum Company Llmited by Guarantee Notes to the financial stalements (eontt Year ended 31 March 2023 LIMIt￿ by guaTant•• rAryany is h'miled by guarantee and does not have a shar8 caprtal. Every MeM￿r of the ¢￿￿panY undertakes to contribute to the assets of the company if it is wound up during the time that hè or she is a membèr. or wthin one period aftÈrwards. for payment of the (lèbts and liabilities of the company contracted before b.me at which he or She ¢e8ses to be a member 8nd of the costs, charges and expBnses ol windiThJ up and for the adjus￿nt ol thg rights of the contribul¢Ys among Ihemselves amount as may be required not exceeding £10. Donation$ •nd1•gacl•s Lknresln"cted Funds R8stn"cted Total Funds Fund$ 2023 Dtsn•tlons Oonaisor 15.335 15,33S Grants ntal Heallh Pty)1￿ Fund NHS West SLtffdk CCG NHS Ipswich and East SUff￿k CCG NHS Engl￿￿ POhWER 107.414 107.414 34,657 60.486 48.500 33,319 34.657 60,486 48.5fy) 33,319 176,962 122.749 299.711 un￿triCted Funds Restricled Total Funds Funds 2022 Donat5ons Donations 57 57 Grants Mental HÈallh Pooled Fund NHS West Suffolk CCG NHS Ipswich and East sUff￿k CCG NHS England POhWER 107.415 107.415 6.343 48,847 6,343 48.847 107.472 55.190 162.662 In¥•stm•nt Incornè ijnrestricted Total Funds Unrestricted Totsl FUNIS Funds 2023 Funds 2022 Buikling so¢lety Interest 1,035 1,035 228 228 19-

Suffolk User Forum Company Limited by Guarantee Notes to the financlal statements Year ended 31 March 2023 Expen¢lture on charltable aclSvllS UnrestrI￿e4 Funds R¢stri¢led Total Funds FuNI$ 2023 Stsff ¢osts Stsff and wJunt¢er ¢xpenses Support Costs 1.032 3.992 37.376 126,345 127,377 5,352 44,917 7,541 42.400 135,246 177.646 Unrestricted Restricted Total Funds Funds Fund5 2022 Stall costs Stsft and vdunteer ¢xp¢n Support costs 64,078 2,420 37,568 120,146 2,420 45.854 8.286 104.IA6 168,420 Analy¥ii ot suppryt ¢o¥ts 2023 2022 Office rent Rates Light ￿ heat Telephone Payroll bureau Computer aThJ website costs Equipment hire Postage and statowy Repairs and rtrrtwals Marktrting Insurance Depreciation Trustees. expenses Sundry expenses Legal and prOfeSs￿nal fees Indapendenl èxaminalion f• 12.SYJ6 1,018 2.079 2,252 592 11.262 14.254 3.210 2.924 5,824 1,724 718 156 8.286 1,546 1.433 465 945 997 1,764 45.854 1,783 1.726 2.376 591 2,301 2.820 44.917 N•t In¢om• Net income is stated after Charg￿{crediting}. 2023 2022 08FYetyation of tsngible fixèd assets 2.376 1,433

Suffolk User Forum Company Limited by Guarantee Notes to the financial statem•nts Year ended 31 March 2023 Staff costs The lotal staff costs and emFAoyet benefits for th¢ r¢wrfiThJ period aro analys8d as l0lhjv￿. 2023 2022 Wages and salaries Social security cosls Pension costs 119,493 6.553 1,331 112.997 5.197 1,952 127,377 120,146 The average head c￿1n1 of ¢m￿0yeeS durityj the J*ar was 5 {2ff21122.' 5). Travel expenses ￿Te p￿￿ durry in the peritrj 8rtth4nling to £85612021122: £297}. ￿th none of the Trustees being paid expenses as use￿. 10. Trustee remurmtion and expen￿$ The key m8nagement the ¢harity CLYnwse the trustees arHI the Chief ExecLrtive. Tho tnjstees nelther received nor waived any remuneratth durifVJ the year 12021122.. £Nil}. The total amount of employee beneffits IirKludin9 Èmployer pènsion contrityjts.onsl received by senior management for ther seThices to the charity was £54.215 {2021122.. £47,819). 11. Tanglbl• flx•d ass•ts Computer •quiFxnent offi¢9 furniture Totsl Cost At 1 April 2022 AddTrti(x)s 18.213 5.520 2.431 20.644 5,520 At 31 March 2023 23,733 2.431 26.164 D¢prg¢latlon At 1 April 2022 Charge the year At 31 March 2023 16,414 2,119 18.496 2.376 257 18.533 2.339 20,872 Carrying amount At 31 March 2023 5.200 92 5,292 At 31 March 2022 1.799 349 2,148 11 D•btors 2023 2022 Prepayments and accrued income Other debtors 15.347 7.980 470 15,347 8.450

Suffolk User Forum Company Limited by Guarantee Notes lo the financial statements (¢on Year ended 31 March 2023 13. Credltors: *Jnounts f•lllng wllhln one ye 2023 2022 Tr&le emthtors Accruals and d¢f8rred income 5.369 160.245 165,614 9.374 10.357 14. 1)elerrnd In¢om• 2023 2022 At 1 A￿1 2022 Amount rèléased to ineom• Amount deferred in yoar At 31 March 2023 158,643 (158,6431 6,970 29.333 129.3331 158.643 6.970 158.643 15. P•nslons And othw POStrf￿lr•m•ffil b•n•ffts The amount recognised in income crf expenditwe a5 an expense in retatim lo define(I contribulion p￿nS was £1.33112021r22: £1.9521.

Suffolk User Forum Company Limited by Guarantee Notes to the financial statements {eo Year ended 31 March 2023 16. Analysls ol ¢harltsbl• l￿d5 Restrided funds At 1 Awil At 31 March 2023 Income Expmditure Transfers Menlal Health serv￿ User expenses SCC Waveney Peer Support Heatthy T￿jffther Personal Hèalth Budgets Suicide Prevention Atkncacy 4.69) 746 746 12,908 28,905 1,714 143.643 {101.8301 {28.WJ51 28.905 1.714 33.319 133.4161 1135.2461 97 7.150 176.962 97 48.963 AtIAwl 2021 At 31 March 2022 Inco￿ Ex￿n￿ltUr Transfers MÈntal He￿th Service User expenses SCC Waveney Peer Support Healthy Toyther Suicide Pr•vent￿n Advocacy 4.65YJ 4.690 746 746 45.1 10,C(KI 10,878 (45,190) 18.286) {10,878) (64.354) 1.714 5.436 7,150 Th• M•ntai H￿Ilh S•rwlees User 1x￿nS+S - is funded by the Ipswch & East Suffolk Clinical Commissioning GrtyJp', West Suffolk Clinical CorThnissioning Group and Suffglk County Council. through tho Suffdk Mèntal He￿th PLKJled Fund, SUF have agreed to hold and admintster an amount of now loss than £S.orx) on bèhalf of Suffolk thnty Counal and thè Integrated Care System. SCC W•v•ney Pttr Support wa5 bjnded by Suffolk County CrA4n¢il 10 SLVPOrt a r8Stri¢W proj8Ct in line with the obiecttves of SUF. Healthy Tog•thw was funded by NHS Ipswich and East Suffdk CCG and NHS West Suffolk CCG to support a r•strict•d proiecl in line wth Ihe obj'ectives of SUF. DuriThJ the year it was ag￿ed to transfèr the remaining balance to a new wq.ect calkd Personal Health Budgets. Persgnal H•alth Budgots was fvI￿ed by NHS IpsvLh and East Suffolk CCG and NHS Wast Suffolk CCG following the transfer from the Hèaltty Together project to $upport a restricted PTOj8Ct in line with the objectives of SUF. Sulcld• Preventioft was fuThJed by Suffok Cojnty Cwncil to support a ￿Stricted project in line wlh the objects"￿$ of SUF. AdV￿arY was funded by Suffolk County C(wnril to 5UPP)rt a resththd 5)roiècl in lin¢ with the objecti￿$ of SUF. This 15 a tW year contract ith POhWER as the lèad partmr.

Suffolk User Forum Company Limit•d by Guarantee Notes to the financlal stslements Year ended 31 March 2023 17. Anatysl$ ot net •s8ets belween fun As gt 31 M•r¢h 2023 1th￿strIcted F￿￿lS Restrictod Total Funds FuThJs 2023 Tangible f￿ad assets Net current assèts 5.292 233.949 5.292 282.128 48,963 239.241 48.983 287,420 As at 31 Marth 2022 unrestr￿le￿ Funds Restn"cted Total Funds FurKIs 2022 Tangiblè fixed ass8ts Net current assets 2.148 155.806 2.148 162.956 7.150 157.9S4 7.150 165.104 18. Op•ralOng l•as• emimltmgnts The total fulure minimum lease payw*nts ncfrcar￿llat1e operatin9 leases a￿ as folbws.. 2023 2022 later than 1 year 13.080 14,425 19. R•lat•d parti•s Other than elsewhwe discb)s8d rn the accounts. thgrn no rnlaw paty transa¢tion$ in thi$ or the prior period. -24-

Impact Report 2022/23 SUFFOLK USER FORUM suffook ser forum your ¥oi¢e for emotlonal and mental htallh

Welcome to our Impact Report for 2022123 Chair's Report By Guenever Pachent, Chair of Ttustees (left) and Jayne Stevens, Chief Executive (right) Over the years, much of Suffolk User Forum's {SUF's) work listening to seniice users and their families has been about their eXperien￿S of NHS services. In 2022123, SUF was pleased to be asked by Suffolk County Council (SCC) to engage with mentsl health (MH) service users about their interactions with SCC social workers and provide written feedback to SCC on the quality of their services as experienced by seNice users. It has been pleasing to see SCC genuinely interested in learning about service users. experiences, willing to listen and take action even when service user feedback has been negative. Working in partnership with SCC and with service users, we look forward to collecting more feedback about MH social work sepiices in 2023124, highlighting the good practice and areas in need of improvement. The new statutory NHS Suffolk and North East Essex Integrated Care System (SNEE ICS) is also very keen for coproduced service user feedback to be a golden thread woven into all its decisions. SUF has been contributing to the development of SNEE'S systems, including its MH Collaborative, and expects, together with service users, to participate more extensively in the Collaborative in 2023124. We are really pleased that advocacy for voluntary MH patients (distinct from patients detained under the Mental Health Act who have the legal right to advocacy) has been included in the three-year advocacy contract for Suffolk Advocacy Services, led by the charity POhWER, since it is so important that all inpatients, whether detained or not, have someone who will help them voice their wants and needs.

We are particularly pleased that SUF is contracted to provide peer-led advocacy to patients in Woodlands, Wedgwood House and Foxhall House. Helping people voice their concems and take control of their lives is core SUF business. Healthy Together is another project which helps people with severe mental illness, psychosis. bipolar disorder. and schizophrenia in this case, voice their concems and take control of their own lives. SUF developed this project with the NHS and received further pilot funding in 2022123. The stories of how private and public sector organisations have given service users the run around for straightfor4vard requests, e.g. getting the sink fixed in rented accommodation, booking appointments for utility services, or booking GP appointments, are shocking. Healthy Together has made a real difference to people's lives in enabling people to get these sorts of problems fixed. And then, relieved of burdensome everyday life stresses. service users have been free to attend their health appointments and improve their lives in this way as well. 2022123, with its high rate of inflation and cost of living crises, has been a burden on MH service users and their families, and on SUF staff. SUF staff are conscious of the stress on service users and the need to be supportive. The Trustee Board is conscious of our obligation regarding the wellbeing of staff. and we have been able in 2022123 to increase basic pay levels and to remunerate some additional work. It is pleasing to see in 2023 some signs of longer-term funding and indeed some small allowances for inflation. We also wish to recognise in this report the hard work of our staff team: their contributions to SUF members and serrfice users and their commitment to our charity. Our person centred Advocacy and Healthy Together work relies entirely on the staff team, led from Ihe front by our indomitable chief executive. We also say a very big thank you to our funders and donors without whom SUF would not be here. And finally, thank you to our excellent volunteer trustees who hold the legal responsibility for SUF, ensuring that SUF carries out its functions in the interests of our beneficiaries, complies with our goveming document and the law, ensuring good govemance and accountability. With best wishes.

Contents Page Numbers About Us Our vision, mission, and values Advocacy Together Suicide Prevention Healthy Together 9-10 Mental health self-care and ' support Making Our Voice Count 12-13 Our members 14 Looking ahead to 2023-24 15-17 Final Words - Thank you. 17

About us Suffolk User Forum (SUF) is an independent mental health user led involvement, peer support and advocacy organisation. All our staff and trustees have lived experience of mental health as a service user. familylparent carer or mental health worker. We make a difference because people know we understand their experiences and genuinely care. Listening and giving people a Vol￿ is central to our work. We make positive changes happen for individuals and we help drive service improvement. As a critical friend we are respected and valued as a strategic partner that shares people's stories, ensuring lived experience is at the heart of service planning, delivery, improvements. and commissioning. Our regular publication 'Making Ourvoice Count, reports key themes and emerging trends. We actively support and facilitate userffamilylparent carer involvement in coproduction, thus influencing decision-making about individuals, care. Valuing individuals as active citizens ensures that their lived experience becomes an essential resource for service improvement. Our project work In 2022/23 Peer Advocacy Healthy Together Peer Support Signposting for support Making Our Voice Couftt-raising the voice of lived experience Coprodvction to improve serMce5 Ways to wellbeing and self care LISTEN for suicide prevention

Our Mission, Vision, Values and Objectives Our Mission Is to be an inclusive and trusted mental health user led network that values, promotes, and strengthens the user voice for positive change, independence, rights, choice, and control. Our Vision Is to continue to be the leading organisation in Suffolk, championing equal and valued partnerships between menlal health service users, commissioners, and providers. combining mutual strengths and experience to improve services, achieving positive emotional and mental health for all. Our Charitable Objectives SUF can help and work with people in Suffolk, Norfolk, and Essex. We have five main charitable objectives. 1. To promote partnership working between service providers, including the NHS and Social Care, service users and familylparent carers. 2. To promote suicide prevention initiatives. 3. To provide advocacy services, peer support and infomation to empower people to make their own decisions. 4. To promote better understanding of mental health and emotional wellbeing. 5. To promote volunteering and peer support. Suffolk user forum

SUF Peer Led Advocacy As a partner within the Suffolk Advocacy Service, our inpatient peer advocacy servi￿, led by James Woolnough (pictured left), has delivered peer led mental health ward advocacy through weekly drop ins at Wedgwood House (Bury St Edmunds) and Woodlands {Ipswich Hospital); and monthly at Foxhall House low to medium secure unit. Ipswich. On average {2018-2021) 40 % of mental health inpatients are detained under the Mental Health Act and 600/0 are admitted voluntarily. Voluntarylinfonnal patients have no statutory access to advocacy. SUF'S peer advocacy has no eligibility criteria. It is accessible lo all inpatients, importantly ensuring voluntarylinfonnal patients receive support to have their voice heard. W8 ensure that patients know and understand their rights, choices, and options. Peer advocacy is a strengths-based approach, which enables connection, addresses inequalities, increases self-autonomy and involvement in decisions about treatment, care, and discharge planning, in a way that is meaningful for a recovery. Alongside this role we deliver wider advocacy awareness, promoting the benefits of advocacy to staff, inpatients, and family carers. We refer on to our lead partner POhWER those people who require statutory advocacy or Independent Mental Health Capacity Advocacy. Our advocate also shares Ihe inpatients, voices and experiences with the Norfolk and Suffolk NHS Foundation Trust's monthly Mental Health Law Monitoring Group, supporting the Trust to review and improve patients, rights. This year our inpatient advocacy service has: Delivered peer led advocacy to 939 people. Helping them with 1098 advocacy issues on acute mental health inpatient wards in East and West Suffolk.

Suicide Prevention The 1 Oth of September each year is World Suicide Prevention Day, where people and organisations across the globe come together to raise awareness of suicide and suicide prevention. The theme in 2022 was 'creating hope through action, and locally SUF supported the #You are not alone campaign, encouraging people to reach out for support. As a mental health user led charity, we know from people's experiences that when personal problems become insurmountable, it can be very hard to reach out for help. Too often people slay silent about their problems and difficulties. Talking about suicidal feelings can feel impossible. We can feel a sense of shame for not being able to cope. for being unable to find solutions to our problems. We can fear letting our families and loved ones down, or can experience a sense of loneliness and isolation, a loss of purpose and self-worth. so that these feelings become overwhelming. In Suffolk User Forum. supporting people to talk more openly about their feelings, in a safe, and non-judgmental way is essential for suicide prevention. It is equally important that friends, family, and professionals can feel confident to be able to listen and offer support. Often people tell us they wory about saying the 'wrong' thing and are frightened to ask if someone is thinking of taking their own life. We work to support people to listen and to feel confident to ask questions, such as 'What's happening for you right now? Are you having thoughts of ending your lrfe?, Listening and understanding people's experiences is essential for building connection, offering hope and reassurance that says, '1 care, and you are not alone,. We have coproduced helpful resources to support people to find ways to manage difficult feelings, and for supporting others to start conversations with people in distress. Our 'Thrive with Five, booklets support self-care and our LISTEN for Suicide Prevention booklet and this year, our coproduced LISTEN video provide helpful ways to manage thoughts of suicide with a step-by-step guide to help friends, family, people in our communities and professionals to feel more confident when giving support to prevent suicide. To watch our Coproduced video LISTEN for Suicide Prevention visit htt outu.be 8E6hNCii LISTEN Suffolk

Healthy Together Peer Support Drawing on their lived experience, our Healthy Together Peer Support Workers, Chloe Newman (left) and Simon Palman-fitchener (right) provide friendly and supportive peer support which is mutual, trauma infonned, and recovery focused. Our approach is person centred offering people options and choices about how they wish to be supported to achieve their healthcare goals. This year we have been delighted to appoint Simon to the team. Both Chloe and Simon have been supported to attend a range of training to help develop our team's knowledge and skills. Our staff training programme includes mandatory training e.g. Data SecuritylGDPR, Safeguarding. Equalities and Diversty, Health and Safety, and more specialist training: e.g. all Peer Support Workers are IMROC qualified lementin Recove throu h Or anisational Chan meeting Health Education England's Com etence Framework for MH PSWS. Supporting people in over 70+ health and support pathways, Chloe and Simon have also undertaken additional training including: Making Every Contsct Count (MECC). advocacy awareness" Oral Health Champions; Stop Smoking Practitioner Level One. Talk Cancer; Bipolar UK E-learning: Terrence Higgins Trust HIV Training: Key Understanding Framework for Personality Disorders; Zero Suicide Alliance's suicide prevention; Integrating Care: Depression, Anxiety and Physical Illness: Suffolk Wellbeing Friend; plus other recovery focused courses e.g. Suffolk Cares. We are a Mindful Employer and support peer staff with both regular and peer group supervision, and reflective practice sessions. As the year ends, we have published a wealth of information for people living with Severe Mental Illness {SMI) and professionals on our website. We have submttted a funding bid for the delivery of peer led outreach support for people living with SMI and look fonNard to extending Healthy Together and growing our peer service further over the next three years, including developing personal health budgets.

Healthy Together peer support enables over 90 /0 of those referred to meet their health carei&fv_. goals. If we are living with schizophrenia, psychosis or bipolar we have what is called a severe mental illness (SMI) and are more likely to develop physical health problems such as diabetes and heart problems. Because of these health risks we are entitled to a FREE SMI Annual Physical Health Check. Attending our annual physical health check is an important first step towards taking charge of our physical health. An annual physical health check usually takes about 30 to 45 minutes. It includes six different checks: 1. Our heighl and weight. 2. Our blood pressure. 3. Our temperature and pulse. 4. Blood tests to check our blood sugar and cholesterol. 5. Smoking - we will be asked if we smoke. 6. Alcohol - we will be asked whether we drink alcohol, and if so, how much. Ask your GP surgery to arrange a SMI annual physical health check appointment. io

Mental health self-care and support Mental heallh problems are common, with 1 in 6 adulls re ortin a common mental health disorder, such as anxiety. There are close to five thousand people in Suffolk with more severe mental illness (SMI) such as schizophrenia or bipolar disorder and around 5 000 adults ed 16 and over estimated to live with autism. Mental health problems are often hidden, and many people are still not receiving support to access services. We know that social risk factors, which include povety. migration, extreme stress, exposure to violence {e.g. domestic, sexual and gender-based), emergency and conflict situations, natural disasters, trauma, and low social support, increase the risk of poor mental health. Whilst our Healthy Together project supports those of us who live with an SMI, our wider work supports people with existing mentsl health problems to get infomation that can help them to access services and support to improve their health and wellbeing. Over 2169 people visited our website each month for signposting and support. 26.033 people across the year viewed over 56,800 SUF web pages. Our most visited web pages are: Making Our Voice Count- Feedback Reports Mental health crisis and emergency help now Healthy Together Peer-led Advocacy Living with Eating Disorders Living with Personality Disorder Long Covid Recovcry Our Support Directory: Housing, Older People's Support, Domestic Violence Support, Bereavement Support, Customer First and Social Care Support 11

Making Our Voice Count: Discharge and Eating Disorders Making our Voice Count (MOVC) is our feedback report on service user and familylparent carer experiences of adult mental health and wellbeing services in East and West Suffolk. Our reports provide ser4ice user feedback with statistical infonnation, alongside some anonymised personal stories which describe people's experiences and views. This year we have focused our reports on two key issues. Discharge from mental health services (both community rnental health and inpatient care) and eating disorder services. Discharge from mental health services. This report focused on people's experiences of being discharged from specialist mental health services in East and West Suffolk. Our feedback was shared at the Healthwatch Suffolk Mental Health Focus l Group and with NSFT and commissioners. Whilst some people experience discharge as a positive part of their recovery, others experience it as difficult and distressing. It can present risks to people's recovery and care rf not managed with consideration and sensitivity. Both nationally and locally it is understood that often people leave inpatient mental health care with no discharge plan in place to support them after discharge. We are still working with NSFT local leadership to ask for discharge to be a key priority for coproduction, involving other mental health system partners and representatives {e.g. the new Connect Sep4ice and Steamlwellbeinglcrisis cafés) to work together to support a more thorough, user led approach to safe and effective discharge planning. Eating Disorders, the Cycle of 'Support' . How you can help. In this publication we featured the voices and experiences of people living with eating disorders. Our Call to Action set out a series of targeted actions for the short and medium term that would make a difference to the lives of people living with eating disorders. Suffolk Mind's Eating Recovery Group has now been recommissioned. Service users have set up their own peer support group to help reduce isolation and to build self-confidence for managing wellbeing. Find out more Suffolk InfoLink Eatin Peer Su rt Grou swich 12

Making Our Voice Count: The Mental Health Collaborative We gather and share feedback from a wide range of health and care organisations, who provide mental health care and wellbeing services. This includes mental health services in primary care (at our GP surgeries) and secondary care (specialist mental health serrfices provided by Norfolk & Suffolk NHS Foundation Trust (NSFT). In 2022123 we have also gathered feedback for SCC about their point of contact to social care: Customer First. This year our feedback and Making Our Voice Count report has been presented at strategic meetings including the NSFT Overview and Assurance Group and the Mental Health Alliance Implementation Group and sent to key strategic leaders. As the year ends, we are working with the new Integrated Care System (ICS) to strengthen the user voice within the ICS, at the new Mental Health Collaborative. The Collaborative's aim is to rnake the voice of lived experience a golden thread which is central to the IC Board's decision making. quality assuiance and govemance. To achieve this. we will need to create more opportunities for service users to be involved, to influence activities and decisions. to identfy priorities, investing in innovative approaches, building on our shared strengths. and doing things dtfferently together. As this work develops. we will be working closely with our SUF members and Servi￿ users to work in coproduction with the Collaborative. aiming for user involvement: To be given time and appropriately resourced. Has a clear remit and mandate. Recognises that it often takes courage to speak up, and that people need support, alongside being enabled to participate in a range of diverse ways. Captures a wider range of user voices, recognising the diverse range of groups and people that access mental health services. Understands the importance of seeing the whole of the person's life, not just the part that relates to mental health or to a service. Builds on existing insight and intelligence. Ensures that the user voice is evident in all Mental Health Collaborative Board papers, with a clear path from involvement through to board decision makinglminutes of meetings. This needs to be tangible and more than the usual feedback loop (e.g. 'you said. we did.). If you would like to.be involved in this work, please email us through our online Contact Us form Contact Suffolk User Forum. Share your story via our feedback e or call the SUF office on 01473 907087. 13

Our members .¢• 504 individual members 49 group members, with a reach of over 43,662 people. SUF is a membership organisation. Individual members include people with lived experience, who may have used mental health services in the past or are currently using them. They may include professionals with lived experience. However, we hold a separate mailing list for MH professionals, e.g. mental health nurses, or nursinglsocial work students or other people with an interest in the mental health lived experience landscape in Suffolk. Benefits of SUF membership include our bi-weekly e-news, providing information, news, events, involvement opportunities, SUF jobs, and funding updates. Our group members may not all be mental health groups, but all are organisations that work at the grassroots level across our county- They offer. emotional support, faith, cultural, practical. financial, and much more. enabling people to have opportunities to build their recovery. tackling the social and economic issues that can lead to distress or mental ill-health. During this year we have had personal contact with all our group members to catch up on their work supporting vulnerable people and those living with mental ill health. As the financial year ends, we are planning a summer 2023 members, event, to galher people's views about their priorities for mental health coproduction. 14

Looking ahead to 2023124 Trustees are committed to further developing setvice user leadership, involvement, personalisation, and coproduction collaborating with our local statutory partners, SCC, and the NHS. supporting the developing Integrated Care System (ICS), and promoting mental health service user voices. We aim to continue to grow our mental health user led network to try to ensure the voi of lived experience infomis and shapes new and existing mental health services, placing the voice of lived experience al the heart of suicide prevention, service improvement and development. Our key priorities for the next perlod include: 1. Funding 1.1 Trustees. top priority is to secure sustainable, long-tenn funding (for three years+) to ensure ongoing seNice delivery and support to beneficiaries, through specific project work, alongside promoting the voices of individual people living with mental ill health, and the shared interests of mentsl health service users collaboratively. 1 .2 As the reporting year closes. the ly)ard of trustees are pleased to report that our core funding has been confirmed for a further year {2023124). 1.3 If SUF could secure appropriate levels of core fvnding for a minimum of three years, the charity would be sustainable. This remains a key priority, and it would enable SUF to recruit to its community engagement and involvement posts which have been vacant since February 2022. 1.4 The charity is strengthened through having secured long tenn funding for peer led advocacy services, funded for a minimum of three years (up to 31st March 2025), with the opportunity for an additional Iwo years until 31" March 2027. 1.5 In February 2023 SUF submitted a tender bid forthe delivery of outreach peersupport to people living with severe mental illness (SMI), which has been piloted over the last 18 months through the Healthy Together Project. A successful bid will secure funds for Healthy Together Peer Support for a further st three years up to 31 March 2026. 15

1. Partnershlp and user voice 2.1 To continue to strengthen our local partnerships, supporting the County Council and the newly formed Inlegrated Care System (ICS) to discharge their statutory" responsibilities for mental health service user involvement; coproduction, information, assistance, and advocacy in relation to adult mental health service users. This includes supporting the new ICS Mental Heallh Collaborative Board lo ensure that the voice of lived experience is a golden thread through the collaborative and its subgroups. 2.2 Making Our Voice Count: continuing to raise people's voices and lived experience to try lo ensure thal mental health services, organisations and policies are led and shaped by the people best placed to know what works. 2.3 To use the Metal Recycling grant carried forward into 2023124 (from 2022123) to invest in the appointment of a SUF Communty and Involvement worker to reach people in our communities to listen to and hear the user voice. 2.4 To continue actively promoting service user priority areas for mental health improvement. These include: Raising and promoting LISTEN as a universal model for personalised care, suicide prevenlion and coproduction. Charnpioning improved discharge planning for people transitioning from secondary mental health seNices to primary care support.

2. Project delivery 3.1 To continue to help deliver good outcomes for people at a time of mental health crisis through our peer led advocacy service, working as a partner within the Suffolk Advocacy Serrfice. 3.2 Assuming our bid for the delivery of outreach peer support is successful, we will continue to develop the SUF Healthy Together Project, growing new partnerships within primary care, promoting the healthcare rights and goals of people living with severe mental illness (SMI), which includes the following diagnoses: Schizophrenia, Bipolar Disorder, and Psychosis. 16

3. People In our communities. 4.1 To work across all communities and protected characleristics regarding groups where there is evidence of under-representation andlor greater discrimination. 4.2 To develop our skills and capacity to support service user leadership and volunteer roles within our charity. Supporting people to gain skills and self-confidence as active citizens. building capacity to increase our support to people living with mental distress and mental health needs. Final words-Thank you. To our members We would like to thank our SUF membership. service users and familylparent carers who have supported us during this year. Thank you for trusting us, for sharing your very individual experiences with us and for working in coproduction with us. Together we are stronger and can make a difference. We look foward to working together in 2023124. To our trustees W8 would like to thank all our trustees for their volunteering time, continued commitment, and outstanding support. They have actively supported us to achieve our mission and strategic objectives, bringing a more diverse range of skills, lived experience and knowledge: raising awareness about SUF and mental health; building valuable relationships within our networks, partnerships, community and ultimately our work supporting others. To our funders We would like to express our sincere thanks and appreciation to our funders and donors who are fundamental to the financial stabilty of our charity. Thank you for being our partner, for your generosity. confidence. and apprecialion of our support to vulnerable people and mental health service users. 17

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