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2024-03-31-accounts

Age UK North Cumbria (Formerly known as Age UK Carlisle & Eden) Annual report and Audited Financial Statements for the year ended 31 March 2024 Charity Registration Number 1128565 Company Registration Number 06785041 .£iAINT&CO G.HAR TERED ACCOUNTANTS

AGE UK NORTH CUMBRIA LEGAL AND ADMINISTRATIVE INFORMATION TNs*es Mr5 Brenda Hill Mr Chri5 Fuller Mrjonty Hanlon Mrstuart Irv4ng Ms Alison Hampso Ms Gillian Linton MrAndrew Shekell Msjeannle Paslev (Appointed i Ortober 20231 Senior management team Ali50n Arnbrose Paul Moifat Chlef executfve officer Othersenior management Charlty number 1128565 Company number 06785041 ReEiStered office 20 5perKerStreet Curnbrfa CAI IBG Audknr Salnt & Co. Sterllng House Wavell Drive Rosehlll Cadi51e CAI 2SA

AGE UK NORTH CUMBRIA CONTENTS Chair's report Tru5tee5' report Ststementof tru5tee5' responslblltles Independent aLKlitor's ￿pOrt 8-11 ststernentof flnanclal athvlfjes B?￿n￿ Sheet 13-14 Statementof cash flows Notes to linar￿lar Statements 16-35

AGE UK NORTH CUMBRIA CHAIR'5 REPORT FOR THE YEAR ENDED 31 MARCH2024 Age UK North Cumbria ore committed to offering help and support to older people living in the CaTlislE and Eden area. We value the oplnlons and wntributions older people make and artive￿ promote their posi(lon In society- We are the largest voluntary sertor organi5atton supporting older people in Carlisle and Eden. We work to address the major ob5tscles people face in enjoyin6 later life.. poverty, social isolation and ill health. The lastyear we agaln fac& unprecedertted ¢hallenEe5 through the Cost-of-LNinE erisi5, ￿$vItIng in a surge in demand for our $erni￿$ across all departments. Demand wa5 experRnced rnore Intensely for ￿ferra15 around combatting poverty, with over 2400 ￿tr￿lS into our Inforniation and Advice Service. We delNered a comprehensive Tange of 5er¥lces to thousand5 of older people throuihout our district. A5 an organisation we contlnue to grow, and strive to take things forward, Constrnt￿ looking at new ways of working and Improving how we help people to retain independence at horne and promote physical and meThtal health and wellbein8. We have created srrong partneF5hip link5 Wrth other agencles and aTe a vital component ol c￿r locol communities, Includin8 Sup￿rtIng ststutory and NH5 service Age UK North Curnbria will continue to eV0￿e and adapt to current trends with the ongolng commltment, dedlcation and compassion of all staff and volunteers, ensurinEcontinuing support and champtoning of Carlisle and Eden's older population,. I would like to thank all employees, volunteers and my fellow board members for ihelT contTibut1on and support in helping Age UK North Cumbria fulfil their aims and ob)Èdwes in making later life a more enjoyable experience forolder people? Chris Fu Chairnia er Date..

AGE UK NORTH CUMBRIA TRusfEES' REPORT (INCLUDING DIRE￿oR5, REPORTI FOR THE YEAR ENDED 31 MARCH 2024 The tru5tee5 present thelr annual rèport andfinancial ststernent5 forthe year ended 31 MaT¢h 2024. The finarKlal statsments have been prepared in atcordarsTr wlth the accounting poliue$ Set out In note I to the fifiancial statements and compty with the thHrity's governlng document the Companies Act 2006 and "Accountlng and Reporting by Charities.. Siètement of Recommended Practice applicable to charities preparln8 their accounts In accordance with the Financral Reportlngstsndard applicable in the UK ènd RepublK of Ireland IFRS 1021" leffert￿e l January 20191. Objectr¥es and a¢tNiti Summary ofthe obi•rt$ of the charity Age UK NDrth Cumbri4 5eek5 to promote the rellef of elderfy people in any mannerwhich now or hereafter may be deemed by law to be charl￿bIe in and around Carlisk and Eden Districts or otherwise in the County of Cumbda Ihereinafter talled 'the area of benefit l. Mi55ion Slatemeni UK North Cumbria seek to pmmote rontributions older people make to SO￿ety and to promote thelr Interests by working with and forthem to help make older lrfe a fu￿1111￿ and enjoyable experlence. We havE referyed to the guidance contalned In the Charity Commi55iOll'S 8eneral luidan￿ on public benefit when reviewing our aims and objertive5 and in plannsng our future attivities. In parti¢iJlJr, the tru5tee5 conslder how planned att*vities w¢ll contribute t¢ the aim5 and objett￿e5 they have set. Charity's alms •nd thp ¢hanRe5 it 5eek5 to makethrough Its actlviil•s To Improve the qualW of life of frail and elderly people Yo help towardsthe rnalntaining of independence To broaden interest and stimulate self-irnprovement To combat lonellness To prornote health and a heotthy lffestyle To provide advice and Informatlon To be alert for opportunitles to Influence and educate public oplnlon over Issues whlch con¢em the wellbelng of the elderly popukition and to be ready If ne￿SSary to rxtnpaign on their behalf. To ￿￿tOre new opportunities and respond to them and to enEagE in research e5Fecially Into artas of need within the district. To work with and look far way5 of co-operatin8 wlth statutoryand other voluntsry bodle5 and IKrease our ablllty to influence servtce provisiop with our key partners. To promote links wtth other * UK organi5ations and to play an apprvpriatr part in the 4e UK structures at na￿Onal. regk)nal and county level. To ensure the hlghest standards In all our enterprise5. To provide an appropriate structurE of man48ernent, salarled workers and volunteer5 t￿ether wlth approprlate equipmentto 5ustsin and develop these area5. To raise and malntaln the flnance needed to athleve all these airns. The trustees have pald due regard to guldance Issued tythe c￿rity Cornmlsslon In decldlngwhat actwitles the charity should undertake. Achlevements and performance e UK North Cumbria are 5UPPCrted by the dedlcation and commltment oflts strong team o1120+ ￿lunteE￿ to delfver the services and activitie5 which are so vital to older people in Carli51e and EdeTh Di5trrcts. Volunteers are our m05t valuable and vital asset antl bring a unique perspective to ujr work offering over two hUnd￿d hours perweek of vE)luntsry service. WE are also indebted to the Chair and Board of Trustees fortheir leadetship and direction. 8ett¥een 2023124 4e UK North Cumbrla helped and supported o¥er2500 older people In the Carllsle and Eden area.

AGE UK NORTH CUMBRIA TRUSTEES, REPORT IINCWDING DIREcfoRS' REPORTI (CONTINUED) FOR THE YEAR EhlDED 31 MARCH 2024 Home Support OuT'Home Support, seNlce offers much needed support tovulnerable people. helpi￿ them remain independeTht in their own hornes. The seNice is delivered by a profe55ional team of experlenced and compasslonate pald employees, there is a nomlnal chargeto help recoveranyexpEndituie incurred. Well@HDme Well@Hcme is a bespcke hospltal dlschar8e Se￿l¢e funded by the Northeast aThJ North Cumbria NH5 partnership. It indudes 8SSi5ted di5char8e from h05pitsI w((h up to knrweeks wrnp #round 5UPPOrt to ald recoveryand prevent readmission. Retall15hop$ We have si¥ Shops acrDSS our area. Denton Holme and two In Carli51e, Brdmpton, Alston. and Klrkby Stephen. The Income generated in our retril outlets contrlbute5 towards the core costs of delwering wrdlver5e rdn8e of services. A huge thank you mustgo to all the volunteer5 who help us to open each shoF everyday their 5UPPOrt j5 appreclated. Campal8n51 Fundra151n8 Gift Aid is our main fund ralslng actNity with over£13,589 ra15ed betsveen 202312024. Campaign5 this year included the Winter Warmth campaign which was in collaboratlon with Cumbria Community Foundatlon and the Hou5ehohJ support fund which we distributed on bEhalf of We5tmorland and Furness Council. Irrformalion and Advlce5er¥i Thi5 service provides free. aC￿SSIble Information on a wide range of issues. includlng welfare benefit5, income rnaNimisatlon. housln& and health care. Welfare benefs inlormatlon 15 the most 50ught4fter advice. Flnanclal Inclusion is an important element of addressln8 needs. as rt Increases opportunitie5 in terffl5 of soclal activitles. transport domestyc support, and aid5 and adaptstion5. The addit)nal income is an added benefit tothe bul economy. Figuresfrorn April 2023 to March 2024: Totrl Enouirres 3189 The totsl amount of benefits and arrears Secured In the period between April 2023 and March 2024 Is £l.S20,272. Thls Is made up Df £1,276,776 annual 8ain and £243.496 In back payments. Winter Warmth grants. E59,850. AEe UK North Cumbrla act as adrninislTatots fDr Cumbrpo Community Foundatlon In dlstrlbutlng grantsto low-income households to help them payforiheir fuel ¢D5t5 overthe winter. The Inforrnatlon and Advice Team ¢ontinue tD have a proactlve presence wthln the community by delwering presentattons, talk5 and attendlng network events. Holidaylets Kirkstone cottage and l Haiel Height5 are available for use by staff and volunteers of Age UK North Cumbrla. The propertles are managed by the resorts, Whitbarrow Holiday Willage and Wild Rose Holiday Park Qualitystandards AQS IAQP5 CQ5 IS027001 The organisation ￿ reglstered with the Fundralsini Regulator. Financlal re¥lew Revlew of the flnoncial po51t￿n of the charity The Incoming Resources for the year ended 31st March 2024 We￿ E925.539. Outgoing Resources arnounted to £863,996. Donations of £7,082 were recelved during the year together wlth a lega¢y of £L400. Shop 5ale5 decreased to É315.939. The overall surplus for the period 15 £87.831.

AGE UK NORTH CUMBRIA TRusfEES' REPORT (INCWDING DIRECTORS, REPORn ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2024 Re5erve5 polkv In order to ensure continuity of service to our clients, the management comrDittee hopes to have reserves equal to a yearfs expenditure lon continulng actlvltiesl for each service, currently £863.996 This should gwe sufficient tlme to make alternatwe arrangements for services In the event of dis¢Dntinuation of funding. Staff who hjve been employed contlnuously for rnore than 2 years would require redundaACy payments from reserve5 rfthe charity had to cease. On 31st March 2024 total reserves We￿ £1.530,730 of which £409,332 were restrirted. Unre5trKXed funds were £1,121,398 of which £335.212 were deslgnated as invettment5 for a Bequest, which leaves ￿￿OIn1￿E reserves on 31 March 2024 of £786,186. These reserves are currentw less than those required to be in Ilne with the charty's reserve policy. The trustees felt that with the current unstable flnancial situatlon, such resefft5 should enable the charity to secuie 5eNices forthe future. The trustee5 are mindful of the large deficits that have otcurred in pastyear5 and wlsh the charity to fvifil its mission ststementfor many years to corne. 1ncluded in the restricted reserves is E239,292 which can onty be realid by IfispDsinE of tsnglble fixed assots and investrneRt property. Prinripal fundi￿ Sou￿e5 The charity achieve5 its income f¥om three maln sour¢es= Dlrectfund-raisithi and In¢om 84n4wation From ￿ six shops From fund-ralslng events and ¢01SertiDns Age UK Income Generatlon Inltiatlves GTrntslrom Dther charities The chartyactively Seeks grants from other Charrtab￿ grant rnakin6 bodie5 Including the 818 Lottery and Henry Lonsdale Trust. Grants are noted in the financial 5tstements. (notes four&fivel. 1rn1851m•nt policy and objectwes To maximise income and preserve capital. The Board aims to maxirni5e the total Invettment rèturn wlthin the objectives of maintslning incDme while continuing to preserve the real value of in¥e5tmerbts aTrJ to maxirni$e income on invested restritted fvrKIs. Major ri5k5 to whlththe £Forlty Is exposed The trustees have examlned the major strate&iG business and operntlor5al risks to which the ¢harlty 15 exp*)sed. In partlcular those related to operation5 and finance, and confirm that 5Y5tems have been estsblished to enable regular reports to be produced so thatthe netrssary steps can be tsk£n to les$en these risks. This work ha5 identified that financial sustainabillty is the rnajor financlal rfsk for the Charfty- A key elernent In the management ol financial risk ￿ a re8ular review of avallable Ilquid fund5 to settle debts as they fall due, reEular Ilalson wlth the bank and a¢tiYe mana8eTneTht of trade debtors and credkors bala￿e5 to ensure suffiaentworklnKcaptsl by the Charty Attention has also been ftKussed on non.financial risks. arisln8 from fire, health and Safety of stèff and clients, mana6ernent of fundlng. Infettion control and lood hygiene. These risks are mana8ed by en5urinE accreditstion is up to date, having robust pollcles and procedures in place and regular awareness tralnlng forstsff and volunteer5 working in these operational area5. We have engaged consultants. Waier5hEd, a ¢Drnpany whlch provldes Informatlon and advlce on Empknyment Law matte through its consukancy programme. Kyrn Allen are engaged as consulrants to provlde Health and Safetyadvlce and informatt¢Jn.

AGE UK NORTH CUMBRIA TRusfEES' REPORT (INCLUDING DIREcfoRS' REPORT) (CONnNUED) FOR THE YEAR EIVDED 31 MARCH2024 structtsre. 8•vernance and manaEemert fjo¥emin% dorurnent Age UK North Cumbria is a cornpany lirnrted by guarantee (Company Number 067850411 and Is a registered ¢harity no 11285GS. It 15 gi)verned by its constltutlon whlch Is in its Memorandum of Articles of A550clation last amended 13 March 2009. Age UK North Cutnbria wholly own a separate Trading Company, which Is Age UK Carli51e and Eden Enterprfses Lid, Companv Number 5416847. TherE 15 a separate Board for this Company made up of 2 Directors, who are the Chairman of the Chorflty and the Chlef Emecutlve ol the Charty. Due to the cessation of iThsuran￿ servicesthis cornpany 15 now dormant. The tTUStee5, who a￿ also the directOf5 for the purpose of cornpany law, and whD Served duri￿ the year and up to the date of Signatu￿ of the fina￿￿1 statements were.. Mr5 Brenda Hill Mr Chri5 Fuller Mrjonty Hartlon Mr5tuart Ir¥inB M5 Alison Hampson Ms Gillian Lintgrt MrAndrew Shekell Msjeannle Pasley (Appolnted l October 20231 Methods adopted forthe recrullment and appolntment of new trullees Membership of the BDard shall consist of.. 111 The Chalr Èlected by member5 of the organisatioTr Pl) Such other number of persons elected by the Member5 of the organlsatlon 85 rnay from tirne to time be determlned In regulations adopted i55ued in accordance wlth Clause 25 of the Constftutlon. OiilThose persons co-opted bythe Board of Trustees in accordance wlth Clause 27 of the con#￿u￿on. All rtew and potential trustees are glven a Trustee Inductlon Patk. which clearly explalns thelr role, in terms of petsonal and leKal dutie5. Tru5tee5 are also glven the opportunity to access tralnln& either locally or Thationally to develop their skllls and keep their knowledge current. Trustees are a150 Invlted to vlslt our seTvice5 ènd activitie5 and Spend tlme wlth staff on thelr partl¢ular projects. An anrsual budget is allocated forTrustee training. OrEani5atlonal 5truclure of charlty and how de¢islon5 aw made The Board of Trustees Met five ￿MeS durtn8 the year and were respon51ble for strateglc dlredon, policy development and finantlol viabilty of the charity. The Chief Executfve 8¢ts 05 Sec￿tsry to the Board and all operational mattets are delegated to thls KX)rt. The Trustees recelve wrltten reporr$ from the Chlef Exetutive. senior managers. project staff and other wothng 8roup5 on a re8t41ar bas15. Othermotters Charltyas part of a widernetwvrk Age UK North Cumbria 15 a rnernber of the national Age UK organisation. Thi5 15 a federatK>n of over 150 Charl￿e$ operatlng under the name of Age EnEland A550ciation. Quality standard5. agreed by the AEe UK orEanisation, must be met to remaln in membershlp. The Chairmhn and Chief Executive regularly attend ihe Age UK Northwest Regional Meetings. The Chlef Executive and SenK)r MHnaBer5 51t on a nurnber of interagency groups. They use these foruffl5 to ensure that the vlews of older people are sought and used in in the shaping and delivery of services and that policy and service development 15 non- dlscrlminatory on the 8rounds of aEe. Relationship bthyeen thecharlty and related partle5 This is an onEoinE PToce55 and every opportunlty is taken to raise the profile of the or8anisation. We do thls through the local media. Élvins trlks and holding events throughout Carllsle and Eden D￿tricts, a5 well as the di5tributioTh of leaflets and Porters to a wKle range of publKaccess venues.

AGE UK NORTH CUMBRIA TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH2024 Pay Poli¢¥ forsenior Staff The Trustee5 consider that the Board and the Senlor Management Tearn comprise the key rnan4gement personnel of the Chèrity in charge of directing and controllin& running and operating the Charityon a day to day basis. All Trustees gNe of their tirne freely no Trustee recelved rernuneratlon In the year. Details of Trustees. expenses are dlsc105ed In note 13 trj the accounts. The pay of the senior staff i4 revlewed annualy and nornialty Inc￿0$ed IN accordan￿ wlth a¥efage earnings. In view of the nature of the Charity, the Tru5tee5 Use the National Jolnt Councll INJCI salary 5cale5 a5 a benchmark. Leveb of pay are subject to affordabiltyijob evalu8tion and necessary market adjustment Audltor Each ot the trurtee5 has conflmied that there Is no Informatlon of whlch they are aware which is relevant to the audlt, but of which the auditor is unaware. They have further confirmed thHt they have tsken appropriate steps to identify such relwnt inforrn4tion and to e5tsbl￿h that the auditor Is aware of such infomiatior small Comparty Prov151on5 Thls ￿port has teen prepared In accordance wlth the provisions applicable to companies entitled to the small companies exemptlon. The ees. repDrtwas approved bythe Board of Trustees. Mr Chri Date..

AGE UK NORTH CUMBRIA srATEMENT OF TRUSTEES, RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2024 The trustee5, who are also the d1￿￿0￿ cf Age UK North Cumbria for the purpose of compary law, are responsible for prepari￿ thÈ Truttees, Report and the financial 5tsternents in accordance with applkable law and United KiTKgdorn Accountlng Standards Iunited KIn￿oM fjenErOI￿ Accepted Accounting PractKel. Company Law requlres the trustees to prepare fi￿n¢la5 statements for each flnandal year whlch g￿e a true and fair view of the stste of affalrs of the charlty and of the incoming resour¢es and application of re50￿rceS. Includlng the In¢ome and expenditure, of the charitable companyfor thatyear. In preparingthese financial ststements. the trustees are requI￿d to: -5elErt 5uitsble accountinE policle5 and then applythem conslstentty,. -observe the rnetlK)ds and principle5 in the Charitie5 SORP; - make judgements and es￿mateS thatare Teasonable and prudent; - 5tste whether appllcable UK Accountin8 strndards hove bEen followed. subject to any material departu￿$ disclosed and explalned In the financial ststements.. and prepare the financial ststernents on the going cortcem basi$ unless tt rs ￿aPprOPriate to presume that the charity will continue in operation. The trustees are ￿Sponsible for keeplng adequate accountlng records that dlsclose with reasonable accuracy at any tlme the financial position of the charity and enable them to ensure that the financlal statements comply with the Companies Act 2006. They are also ￿SPOnsible for sofeEuarding the assets of the charity and hence for tsklng rt45onable step5 for preventlon and detectlon of fraud and other Irregularities.

AGE UK NORTH CUMBRIA INDEPENDENT AUDrfoR'S REPORT TO THE TRUSTEES OF AGE UK NORTh CUMBRIA OplThlon We have audited the financial statements of Age UK North CurTrbria lthe 'charlty'l for the year ended 31 2024 whlch comprise the staternent of financial activities, the balance sheet, the Statement of cash flows and note5 to the finandal statements, inEluding Significant accountlng policles. The financial ￿PortIng framework that has been opplied in their preparation Is applicable law and United Kingdom Accounting Standards, includin8 Financlal Reporting standard 102 The Financlal Reporting Standard applicable in the UK and Republlc of Ire￿nd (United Kingdom Generally A£￿PIed AccDuntl Practice). In ouropinion, the financlal statements.. glve a true and fair view of the state of the tharftsble company's affairs as at 31 March 2024 and of Its incomin¥ resources and application of resources, forthe year then ended.. have been properly prepared In accordance wlth Unlted Klngdom Generally Accepted ACCOUn￿ryg Pra¢ti¢e- and have been prepared in accordance with the re4uirements of the Companies Ad 2LK)6. Basis for opinion We condurted our audlt In accordance wlth ifflemational Standards on Audltlng IUKI 115As IUKII ond applicable law. Our responsibilities under those standards are further described in the Auditor's respjnsibillties lor the audit of the financlal staternents seLtion of our report. We are indÈpEndent of the charty sn accordance with the ethi¢41 requirements that are relevanttD our auditof the financial statements in the UK. including the FRC'S Ethical Stsndard. and we have fulfilled our other ethlcal responsibilities in accordance with these requirements. We believe that the audit ev1dence we have obtsined is sufficient and approprkAte to provide a basis for our oplnlon. Condusion5 relatillE to gOIng£(￿cern In auditing the financial 5tJtEments. we have concluded that the trusteÈs' use of the 8oing concern basls of accountlng In the preparation of the financlal rtatements 15 appropriate. Bè5ed on the work we have perfomied, we have not identified any material Un￿rtainUeS ￿lating10 events or condltlons tha( individually or collectivety. may cast Slgnifitant doubt on the charity's ability to continue as a goiry ￿ft￿rn for a period of at leasr twelve month5 from when the financial statement5 are authorIs￿ for rssue. Our resp￿$4b111tles and the respcsn51bllltles of the trustees with respert to golng concern a￿ descrlbed in the relevart sections of thi$ report. Other Inforrnatlon The other information comprises the InformalK)n included in the ènnual report other than the finanri81 strtements and our aUdit0￿S report thereon. The trustees are responslble for the other information contsined within the annual report. Qur opinion on the financial ststements does not cover the other infomiation and we do not express any form of assurdnce conclusion thereDn. Our re5ponslbllity Is to read the other information and. in doing so. consider whether the other Informatlon 15 materially incon5iStent with the flnancial ststements or our knowledge obtalned In the course of the oudiL or otherw15e appears to be materially rn￿5tated. If we identify such material incDn5iStencies or apparent material misstatements, we are required to determine whether th15 gives rise to a materlal mlsstatement in the financial statements themselves. If, based on the work we have perforrned, we corKlude that there Is a materlal rn155taternent of this other Informatlon, we are requi￿ to Tewrt thatfatt. We have nothing to reporr in this re8ard.

AGE UK NORTH CUMBRIA INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF AGE UK NORTH CUMBRIA Matter5 on which we are requlred to report by emceptlon We have nothing to report in respett ol the following rnatte￿ in relation to which the Charities Ik¢ount5 and Reports) Regulatlons 2008 requlre us to reportto you if. in ouropinion.. the informatlon given In thefinan¢ial statements is incon5i5tent in any materyal Tespectwith the tnJ5tee5' report. or suff￿Ent 4c(xJuntinE record5 have Mt been kept- or the financlal ststemeTrts are not In agreementwith the accounting TecoTd5: or have not r￿e1ved all the Information and explanatw)n5 we requlre for our audlt. Re5pofbsibililie50f trustees As explained more fully in the ststement of tru5tees' re5pon5ibllltles. the trustees, who a￿ also the directors of the charityfor the purpuse trf tDrnpany law, are responsible for the preparation of the flnènclal ststements and for bein8 ￿tIsfied that they gfve a true and falr ￿@w. and for such internal control a5 the trustees determlne Is necessary to enable the preparatlon of flnandal statements that are f￿e from materlal misststement, whether due to fraud or error. In preparing the finarKlal statements. the trustees are ￿sponSible for assessing the charity's ability to cOnt￿Ue as a golng concem, distlosing, as applicable. matters related to going concern and usin8 the going toncern basi5 of accountlng unless the truttees either intend to liquidate the charltable company orto cease operatlons, or have rK) realistic olternative but to do so. Audiiols responsd>ilhles forthe audit oltheflna￿lal 51atementS We have been appolnted as auditor under settion 144 of the Choritie5 Act 2011 and report in accordart￿ with Act and relevant re8ulatlon5 made or hav1￿ effectthereltnder. Our oble¢tives are to obtsin reasonab￿ assurance about whether the flnanclal statement5 0$ o whole are free from matÈrlal mlsstatement whetherdue to fraud or error, and to ￿ue an auditor's report that Includes our opinion. Reasonable assurance Is a hlgh level of assurance but is not è Kuaiantee that aTh audit conducted In accordance w￿h ISAS IUKI wi15 alway5 detect rnaterial mlsstatement when it exists. MisstatEmEnts can arise from fraud or er¥or and are consldered mèterial if, individually or in the aggregate. they could reasonably be expected to influence the econornsc decisions of users taken on the basis of these financ*al ststements.

AGE UK NORTH CUMBRIA INDEPENDENT AUDITOR'S REPORT (CONTINUED) TOTHETRUSTEES OF AGE UK NORTH CUMBRIA Irregularities. including fraud, are instances of non-compliance with14ws and regulatlons. We deSlEn procedure5 In Ilne with our re5ponsibllrtles, outllned above. to detert material misstatements in re5pert ol irregular((ies, iTr¢ludin8fraud. The ￿ent to whirh the audlt was consId¢r￿ ¢apabl?of detect1￿ Irre8ularltig$ Inrtudkngfraud Our approach to identifying and assesslng the risks of rnaterial misststemeAt in vesp2¢t of irregularltles. Includin8 fraud and non-compllance with law5 and regulatlons, was as follDW5'. the engagement partner ensured that the engagernent team collectively had the approprlate competence, capabllltles and skills to identfy or recognise non-compliance with applicable laws and regulation5', • we identlfkd the law$ and re8ulations appllcable to ihe charity through dlscusslons with directOf5 and other management. we focused OTh speclfic laws and re8ulation5 whlch we corssldered may have a direct material effett on the financlal strtements orthe operatlons of the charity,. we assessed the extent of compliance with the Iow5 and regulatlons Mlentrfied above through Ma￿n8 enquiries of m3nagementand insperting kgal corresponden¢e.' and • identified laws and regulation5 were wmmunlcated wlthln the audit team regularty and the teèm remained alert ts Instances of non-compllance throughoutthe audit. We assessed the 5uxeptibillty of the charity's fi•anc¢al 5tatemersts to materol rni55tatemenL Indudint obtsining an undeTStandlng Df how fraud mightoccur. bv.. maklryg enqulrfes of management as to where t￿Y ¢onspJered there was suseeptibility to frwd. thelr knowled8e of actual. suspected and alleged frdud.. To address the risk of fraud throu8h rnanagement blas atxl override of controls. we.. performed analyrical proCedU￿S to ￿entify any unusual or unE¥pected relationshlps,. tested journal eniTles to idElltifv unusual transactlons,. assessed whether judgements and assumptions made In determlpln8 the accountlng esfjmates set out in the a¢¢ountinB policies were inditative of potential bias.. and Investigated the Trtlonale behlnd signrfitant or unusual transactions. In response to the rlsk of irreEularitie5 and non actual ènd potentlal litigation and claim5.' and reviewing correspondence with HMRC, relevant regulators Icharity Ctsmrn155ionl and the charity's lecal advi50r5. There a￿ inherent limitatson5 in our audit PTocedure5 described above. The more removed that laws and regulatior￿ are from flnanclal transa¢ti0fi5, the le55 likely ￿ is that WÈ would become aware of non-compliance. Audltlng strndard5 a150 lirnit the audlt procedures requI￿d to ￿entify non<ompllance with laws and regubtlon5 to enquiry of the dirEttor5 and other managementand the in5pectlon of regulatory and legal CDrre5pondence. If anv. Material mlsstatements that arise due to fraud can be harder to detect than those that arise from error as they may InVo￿t deliberate COn￿almentOrCollu510n. A further descrlptlon of our ￿spOnsIbIlItIeS ts avallable on the Flnanclal Reporriw Council's WebS￿e at- https../l v￿W.frc.Org.ukl3￿d1tQrSreSPon$lb1lltle$. This descriptlon forrn5 Part of our auditor's report. 10-

AGE UK NORTH CUMBRIA INDEPENDENT AUDITOR'S REPORT (COl+JTINUED) TO THE TRUSTEES OF AGE UK NORTH CUMBRIA Use of our report This report is made solely to the charty's trustees. as a body* in ¥cordance wlth part4 of the Charitie5 IAccounts and Report51 Regulations 2008. Our audit work has been undertaken so that we mi6ht 5tste to the charity's trustee5 those matters we are reqUI￿d to state to them in an audltorfs report and for no other purpxe. To the fullest extent permitted by law. we do not accept or assurne responsibility to anyone other than charfty and the charity's trustees as a bodyp for our audlt wort for thls report orfor the opin￿nswe have formed. (r G Saint & C Chartered Ac¢ountant5 StatLrtoryAudilor Sterfing House Wavell Drlve Carlisle CA12 Salnt & Co. is ellglble for appointment as audltor of the charlty by virtue of its el￿1b[lIty lor appointmert a5 auditor of company uTrJer sertlon 1212 of the Companle5 Act 2006.

AGE UK NORTH CUMBRIA STATEMENT OF FINANCIAL A￿1VITIEs INCLUDING INCOME AND EXPENDITUREACCOUNT FOR THE YEAR ENDED 31 MARCH2024 UnrestA¢t¢d funds 2024 Re51rirted funds Z024 Total Unrtstrirted fvnds Z023 Re5trlrted fund$ 2023 Total 2024 2023 Note5 Income and endowments frnm: Donations and legacip5 Charitable artivities Other trading attNknes Investments Materlal other income Other Incorne 19.232 62.886 315,939 26.702 5,864 13,589 473.298 8,029 492,530 70.915 315.939 26,702 5.864 13.589 24.456 41,716 316,858 16,771 293,861 80.299 318.317 122,015 316,858 16.771 46.351 46.351 Totil income 444.212 481,327 925.539 446,152 374,160 820,312 ur Raisingfunds 294,903 294.903 323,828 323,828 Charltable atti¥￿Ie$ io 114.404 453.451 567,855 111.749 356,645 468.394 Other 15 1.238 1.23B 1.4 1,490 Total eKpenditure 410.S45 453,451 863.996 437,067 356,645 793,712 NetEain5111055esl on invEStments 16 26.288 26,288 128,2891 128.2891 Gr055 trnn5fers between fund5 Net movement In funds 2,831 116,3731 12,8311 14,684 59,955 27.876 87,831 IL6691 Fund balances at l Aprll 2023 1,061,443 381,456 1.442.899 L077,816 366,7n 1,444,S88 Fund bal•ftu$ at31 March Z024 1.121.398 409,332 1,530,730 1061,443 381,456 1,442,899 The statementof flnanclaj actfvttles Includes all galns and losses recogn￿￿ inthe year. The statemEnt of financial activitles Includes all galr6 and losse$ r4co8n15ed In the year. Income and expendlture derNe from continuingactivities. The ststement of flnanclal ac11v￿e5 a150 complles wbth the requlrements for an Incorne and expendItU￿ acccunt under the Cornpanie5 Act 2006. 12-

AGE UK NORTH CUMBRIA BALANCE SHEEr ASAT31 MARCH2024 2024 Z023 Notes Flxed 0$54ts Tangible assets Investment property Inve5trnents 19 118.095 121.197 335.212 26,043 121,197 312,978 21 574,S04 460,218 Current assets Stocks Debtors Cash at bankand in hand 23 24 2.962 63,636 1,187,160 1,736 65,227 1,162,211 1,253,758 1294,5851 1,229,174 1242,6521 Creditor5: amounts faI￿n¥ due wlthln one year Net current assets 959.173 986,522 Total assets less current liabilities 1,533,677 1,446,740 Creditor5: amounts faI￿n¥ due after molethan on4 yèar Z7 119471 13.8411 Netasstts L530,730 1.442,899 Thefunds of the charlty RestrKted income funds Unrestricted f￿ndS 409.332 1,121J98 381,456 1,061,443 1.530,730 1,442,899 13-

AGE UK NORTH CUMBRIA BALANCE SHEEf (Co￿lNUED} ASAT31 MARCH 2024 The company Is entitled to the exernption from the audit requirement contsined In section 477 of the Companles Act 2006, for the year ended 31 March 2024, although an audit has been tarried out under settion 144 of the Charf(ie5 Act 2011. The trustees acknowledge their respon5ibilitles for complying with the ￿qUIrementS of the Cornpanles Act 2CC6 wlth respect to accountinc record5 aThd the preparntion of financial Statements. The trustees have not required the company to obtsin an audit of its flnanclal #atrments under the rEqulrements of the Companies Act 2006. forthe year in questian in accordance wrf(h section 476. These financial 5tstements have been prepared In aCcOrdar￿ wtth the prowslons applicable to companses sublettto the small companies regime. The finanoal 5tstements were approved by the trtjstees on......................... Mrs Brenda Hlll Twslee Mr Chr Fulkr Company reBtsirntion number06785041 lE￿land and Walesl 14-

AGE UK NORTH CUMBRIA srATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Nole5 C•sh flows Irom operatlng a(tl¥ltles Cash generated from operatlons 37 98.171 137,283 In¥eding a¢tivitie5 Purchase of tanglble flxed assets Pro￿¢d$ ftom disp¢)sal of tsngible fixed assets Purchase of inve5tment5 Proceed5 frem disposal of imfestment5 Investment inujme recel¥ed 1103.1791 115,3191 549 19,1851 12.320 16.Tll 144.5581 48,612 26,702 Net cash Iu5ed Inllgenerated fmm irwestink a(li¥itles 172A231 5,136 FInanE1￿ acti¥itiEs Payment of obll8ations underfirwnce lease5 17991 3.362 ¢ash lused Invgenerated fromfflnarKlng arffvliles 17991 3.362 Net Increase In ¢ash ènd ￿$h equivalent5 24,949 145,781 Cash and cash equlvalerts at beglnning ol year L162.211 1.016,430 Cash and ush equivalents at end of year 1.187.160 1.162.211 15-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL ￿ATEmENTs FOR THE YEAR EJYDED 31 MARCH2024 Accounting policie5 (harltylnformatlon Age UK North Cumbria (Formerfy Age UK Carlisle & Edenl Is 8 prN#te company limited by guarantee Sncorporated i England and Wale5 and is a reg￿tered charlty In England and Wales. The registered office 15 20 Spencer Stree¢ carf￿1e, Curnbrla, CAI 18G. 1.1 Accountkngcortvertlon The financial 5tsternents hove been prepared irs accordance with the charty's governin8 dorurnent, the Companles Act 2￿6. FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland. l°FRS 102.1 and the Charr(les SORP 'AccountiDg Reporting by Charitie5.' Statement of Recommended prartI￿ applicab￿ tti charities preparfng thelr accounts in actordance with the Financial Reportin8 Stsndard èppllcable In the UK and Republic of Ireland (FR5 1021. leffertNe l Janu4ry 20191. The charity is è Public Benefi( Entityas defined by FRS 102. The flnancial statements a￿ prepared In 5terlin& which 15 the functknnal currency of the charfty. Monetary amounts In these financial statements are rounded to the nearest £. The financlal 5ktements have been p￿Pared under the historical cost conventlon, modrfied to include the ￿valuat￿)n of Investment properties and tertain financial In5trurnents at falr value. The prlncipal 8ccountln8 politles adopted are setout below. Consolld•tlon The entty has tsknn advantsge of the exemption from prEparinK COn501idated financial statements contalned In Se¢tion 402 of the Companies Act 2006 on the basls that Its subsidiary 15 excluded frorn consolidation on the grounds that it5 inclusion is not material foithe purpose of 8Nlng a irw and fair ￿ev. 1.2 Golng concern At the time of Jpprovin8 the financial statements, the trustee5 have a reasonable expettation that the charlty has 8dequ8te rey)ur¢es to continue In operatv)nal existence lor the foreseeable future. Thusthe trustee5 continue to adopt the golni cOn￿rn basls ol accountlng In p￿parIngthe financial ststements. 1.1 Charilable fund$ Urbrestritted funds conslst of donations and other Incorr￿ ￿￿1Ved or generated for use towards the objectives of the Charity wlthout further specified purpose and arÈ available for use a5 general funds. The Trustee5 have the dlscretlon to alloc&e sums to particubr funds as they so W￿h. Such funds a￿ known a5 de518nated fund5 and remain unrestrfcted. Restricted fvTra5 a￿ to be used for speCif￿d purp)ses as laid down by the donor. Expenditure whlch meets these criteria is identrfied to the fvnd, tOEetheTwith a fair allocation of mènagement and 5UPPOrt costs. 16-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Arrountinu polkle5 (Continued) IA I1￿me All incorniryg resources are Included ift the statement of financial activitie5 when entr(lement has passed to the charity.. it 15 probable thatthe ecoTh)mic benetrts associated with the transaction will fbw to the charlty and the amount c4n be Itabtr measured. The following SFecific polkles are applied to partKulor categDfiES of income.. income from donations or Brants is reCOgn￿ed when there is elmence ol entitlernent to the gfft. receipt 15 probable and tt5 èrnount can be measured reliably. Grants recelved towards the core function of the Charity are re¢oBni5ed in full ￿Th the Staternent of Finandal Activities in the yEar in which they are entltled to be reTr￿ed. Grants recewed to fund the acquisit￿n of fixed assets are allocatrd to de5¥nèted funds held to meet depreclatlon costs charged in future years. where grants are received for spetifit purp05e5 Qr servi￿5, these grants afe shown wf(hin income from Charitabk Activities. Where they relate to spe¢ific ￿rforManCe requirements. the income 15 deferred until these performance requlrements are met IE8ary incorne ￿ ￿cO￿niSed when recelpt Is probable and entitlement 15 e5tab115hed. Items donated for resale are included In shop Income when sold and no value is placed on stock at the year end. Donated fatilities and sery1￿5 are reco8ni5ed In the accounts when recewed if the value can be ￿lIablY measured. No 8mOUllt5 are included for the contribution of general volunteers. Income from contracts forthe SLtpply of servlees is re￿nised wlth the dellvery of the Contracted Service. Thls 15 ckssified as unrestritted funds unless there is a ¢ontrdCtual requirement for It to be spÈnt on a particular purpose and returned if unspent, In whlch case It may be re8arded a5 re5trfcted. 13 Expendlture Expenditu￿ is recognised on an accruals bas as a liability is incurred. Expenditure includes any VAT which cannot te fijlly recovered, and is classlfied under headlngs of the ststementof linancial aCtivit￿S to whtch it relates: expefiditure on raising funds indudes the costs of all fundralslng activltyes, event5, non<harltable tradlng acuv￿e$, at)d the of donated good& empendItu￿ on d)aritable aLtwitie5 include5 all costs Incurred by a charity Sn undertaking activlties that lurther tts charitsble aims for the benefit of it5 beneficiaries, Induding those sUPPOrt costs and t05ts relating to the governance of the charty apportioned tD ch4ritsble activitie5. other expendlture Includes all expenditure that is nerther related to ralslng funds for the charty nor part of its e¥penditure on charitsble activities. AII costs are allocated to eXpendttu￿ categories reflerting the use DI the resource. DI￿¢t W$ts 4ttributable to a Single artlvity are allocated dlrettly to that attivfty. shared costs a￿ èpportloned be￿een the act￿ttle$ they contribute to on a rea50nable justrflable and consistent ￿$1$. Costs relating to redundancy ortermination payments are recognised as a liability and expense onlywhen the coM￿nY is demon5trdbly committed elther to terminate the ernployment of an employee or group of emplDyees before the norTnal retirement date or contract end date or tri provide *rmination benefits as a resuk of an offer made in order to encourale voluntary redundancy. 17-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH2024 Ac¢ountln8 pollrles Icontinuedl 1.6 Tanzible fixed a55ets Tangible fixed assets are Inltlally measured at cost and 5ubseryently measured at cost orvaluation, net of depreciatlon and any Impairment losses. The Charlty capltallses assets wlth a value leither asset wst or, if donated. market worthl which exceed5 £1,OtM). A55ets wlth a value of less than £l.000 are written off in the Ststementof Financial Activitles as Incurred. Depretiatton is Tecognlsed so as lo write off the rost or valuation of assets less their residu41 value5 Over thelr u5ehJl I￿e5 on the followlng bases.. Leasehold l•Jd and buildinBS Cornputers Motorvehicles Straight Ilne over 25 years 25% straight line 20% straight line The ￿1n or1055 ari5inE on the d￿posal of an a$5et is determlned a$ the drffErence between the sale ￿￿￿edS and the Carylng vahje of the a$51L and is recogni5ed in the Statement of financial 4Ctivitie5. 1.7 Investment property Investment property, which Is property held to earn rents15 andlor forcapital appreclatlon. Is Inttla1￿ re¢ogni5ed atcos¢ which include5 the purchase cost and any dlrectly attributablE expenditure. Subsequertly it Is measured at fair value at the reportinE end thte. The surplus ordeficit on revaluation is rewKni5ed ¢n wofbt or h)55. 1.8 Flxed a55et Investments Flxed ￿Set InVe￿MentS are Initially measured at tran50Ction price excludlng transaction costs, and are sub5equentlv measured èt falr value at each reporting date. Cha￿5 in fr4¢r wdlue are recognised in net inwmellexpenditurel for the vear. Transactlon costs are expensed as incurrEd. A subsldlary Is an entity controlled by the charity. Control Is the power to govem the financial and operatlng pollcles of the entlty so as to obtsin benefits from its è¢tivities. 1.9 Impalmient of fly￿ a55et5 At each reportinE end date, the charity reviews the carrying arncunt5 of its tsngible assets to determine whether there Is any indication that those assets ￿Ve suffered an Impairment loss. If aThy such indication exists, the ￿cOVe￿bIe amount of the asset is estirnated in order to deterrnlne the extent of the irnpairment loss Ilf any). 1.10 SloEks The Charlty holds stocks of donated Eoods in the shop5. These stocks are 8Kted arKI Hre conSeqUen￿V not valued untll sold. Goods purchased for resale are valued atthe lowerof cost and net realisab1ev8l￿. Net realisèble volue 15 the estimated 5ellln8 prlce kss all estimated costs of completion and msts to be InCUr￿d in morketlll& selling distribution. 1.11 Cash and cash equhvalents Cash and cash equlvalents Include cash in hand. deposit5 held at call wtth banks and other 5hort-term liquid iThvestments with orlginal maturlties ol three tnonth5 or less. 18-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Ac(ountSng polldes Icontinuedl 1.12 Finan¢ial irtSlrument$ The charity ha5 elected to appty the provlslons of 5e¢tion 11 'Basic fvnancial Instruments, and Seciron 12 '0ther Financial Instrurnents155ues' of FRS 102 to all of itsfinanEial in5trurnents. Flnanclal InstnJrnent5 are recognlsed In the charty's b3￿n￿ sheet when the charty becomes party to t￿￿ contractual pmvisions of the in5trurnent. Flnanclal assets and liabilitie5 are off5eL with the net amounts PTosented in the financkl 5tsternents. vthen there 15 a gally enforceable rfght to set off the recoEni5ed amounts and there Is an intention to settle on a net basis or to realise the asset and se￿e the liability simultrneou51y. Boslellntsnclal#ssets Basic financial a5se15, which inckjde debtors and cash and bank balances, a￿ initialty rnea5ured at transaction price ncludlng transattk)n costs and are 5ub5equently carried at amortised cost Using the effective Interest method unle55 the arrangemeni consritutes a financing transaction, where the transattion is measured at the present value of the future re￿ipts dlscounted at a market rate of interest. Financial a55ets dassffled as ￿CeIVable within one year a￿ not amort15ed. 8ry5kfinundalllobllltles Basic financlal Ilablllties. Includlng credltors ènd bank loans are Inltlally recognisÈd at transaction prlce unless the arrnnEernent constitutes a flnancing transa¢Don, where the debt instrument Is meaSU￿d at the present value of the future payments discounted at a market rate of intÈre Fifianckil Ilabillties cla551fied as payable within one year are rKJt amort4sed. Llebt Instruments a￿ 5ub5equentty carrled at amortlsed co4 uslng the effert￿e Interest Trte Method. Trade c￿dItorS are oblicatK)ns to payfor goods or servi￿5 that have been acquired in the ordinary course of opÈrations from suppllers. Amounts payable are classified as currert liabilitie5 if payment is due wtthin one year or less. If noL they are presented as non-current liabilities. Trade creditor5 are recognlsed in1tial￿ at tron5action price and subseqventlv measured atamortlsed cost uslngthe effettiye interest method. Derecognltlon oJflnon¢lolll4bilifies Financlal Ikqbll￿Ies are dere¢oÈrtised whEn the chariV5 COThtractu81 obli￿tionS ÈXPiTe orare discharged or cantelled. I.IY Employee benefits The cost of any unused hollday entltlement Is ￿Co￿nIsed In the period in whth the employee's serwce5 are recelved. Terrnination benefit5 are recognised Immediate￿ as an expense when the charity Is demon5trdbly commltted to terminate the employment of an employee orto provide termination benefits. 1.14 Retirement benefrts Payments to defined contribution retlrement benefit schews a￿ charged a5 an exFense as theyfall due. 19

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 ActounilnK poIi¢i (Continuedl 1.15 Leases Leases are classified as *[nan￿ lease5 whenEverthe term5 of the lease transfersubskntially all the risks and rew8rd5 of owner5hlp to the lessees. All other leoses are classrfied a5 operatlng leases. Assets held under finance leases are recognised a5 a55ets at the lower of the assets fair value at the date of Inceptlon and the present Value of the mlnimum lease payments. The related IKability is included in the balance sheet a5 a finance lease Dbligotlon. Lease payments are treated as consitting of capital and Interest elements. The interest Is charged to net incomellexpenditurel for the year so as to produce a constrnt perlodlc rate of Interett on the otnalnlThK balance of the Ilability. Crfkncal a￿D￿nt￿l esllmate5 andludgemeots In the application of the charity's accountlng policies. the trustees a￿ required to make jud8ement5, estirnate5 and assumptions about the carrying amount of assets and Ilabilitie5 that a￿ not readily apparent from othev Sour￿5. The estlmates and asso¢lated a55UrnPtion5 are based on hlstorkal experierte and other factors that a￿ conSide￿d to be relevant Actual ￿￿ults rnay differ frorn these estlmates. The estlmates and undertying assurnptlOn5 a￿ rewewed on an ongolng ba515. Revisv)ns to accountlng estimate5 aTe recoEnlsed in the period In whlch the estitnate 15 rev15ed where the revlslon affects only that period, or in the period of the rniision and future periodswhere the re￿$1￿ offetts bDth current and future perlods. Llmfted by Guarnntee The Chaiity 15 LlmTrted by Guarantee. Every member Df the Charlty undertakes to contrlbute such amount as may be quired lup to £1> to the Chdritws assets, if it shtsuld be wound up while he is a mEtnber ar within one year after he ases to bE è member. for payment of the Charfty's debts and liabilitses contracted before he cea5e5 to be a member. and of the costs, rhar8es and expenses of wlndtng up, and for the adjustment of the rlghts of the contributors among themselve5. Income from donatlons and legade5 Unre51rKled Reslricled funds fund5 Z024 2024 Totsl Unrestrkted lund5 2023 Restrirt¢d funds 20Z3 Total 2024 20Z3 Donatlons and glfts Legacies Grdnts 7.a82 7,082 1,4tM] 484.048 13,206 soo 10,750 13.206 500 304.611 10,750 473,298 293.861 19,232 473,298 492.530 24,456 293,861 318,317 Donati0Th5 and glfts The David Snowdon Trust Other 4,300 8.906 4,31XI 8,906 7,082 7,082 7.082 7082 13.206 13,206 -20.

AGE UK NORTH CUMBRIA NOTES TO THE FINANaAL sfATEMENTS IcoKllNUED) FOR THE YEAR ENDED 31 MARCH 2024 Incomefrom donatlons and le8acles (Continued) un￿$trI(ted Re¥tricted fund5 funds Z024 al Unrestrtded fund5 2023 Restri¢ted funds Z023 Toial 20Z4 2024 20Z3 Gram5 Age UK NHSICCF Well at Home Governmentfjrant Incorne National Lottery funding Henry Lonsdale Trust Cumbri4 CV5 Other 10.750 58.738 237,058 49.279 60.196 30,158 15.000 22.870 69,488 237,058 49.275 60,196 30.158 IS,(w)O 22,870 10,750 10,750 173.034 20,167 40,321 29,920 24,000 6,419 In,034 20,167 40.321 29,920 24,000 6,419 10.750 473.298 484,048 10.750 293.861 304,611 Income from ¢harfiabl& artl¥ttl•s Unre51ricted Restricted funds fund$ Z024 2024 Totsl Unre5trirted fund5 2011 Re5tricled nds 2023 Total 2024 2023 Core Income Sale of goods OthergRnt income 8,029 8,029 80,299 80.299 Ser¥lce Income- Hlre & Lel$we Income Other charitsble incorne 5,000 5,rM)o 5,000 Home Support I￿orne other charitab* irLeome 57,886 57,886 36,716 36,716 62,886 8,029 70,915 41,716 80.299 122,015 21

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL ￿ATEmENTs (CONTINUED) FOR ThE YEAR EAIDED 31 MARCH 2024 In¢ome from other trarfinE artr4ities Unreslricted funds 1024 Unrestri¢tEd fund5 2023 Shop Income Third party5ales commisslons 315,939 316.852 Other tradinE actNitie5 315,939 316.858 In￿MefrOM irwestments Unrestritted fund$ 2024 Unreslrided funds 2023 Income from listed investments Interest receivable 8.022 18,680 ,271 8,500 26.702 16,771 otherlncome Unre5tritted funds 2024 Unrestrirted fund$ 2023 Net gain on disposal of tsngible fixed assets Gift Aid & Commlssion Other 5ncome 549 13,146 32,556 13,589 13.589 46.3SI

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH2024 Expenditure on ra151rq fvnds Unrestrlcied Unrestricted fund5 fvnd5 2024 2023 Trading w5t5 Operating charity shops Staff costs Support Costs 111,J36 159,704 21,781 107.541 155,293 57,610 292,621 320,444 Investment management 2,282 3.384 Totsl costs 294,903 323.828 10 ENpFr￿￿￿r¢ on charilable adl¥ltle5 IrrforrnationHome Support and Advke 2024 Totsl InformètionHome Support and Ad￿ce 2023 Totsi ZQZ4 2024 2023 2023 Dirett ¢osts 5tsff costs Other dlrert wsts Other staff costs Prerni5es costs Other office costs Volunteerexpense5 Vehicle costs Advertisi 208.941 1,653 4.978 202 168,237 6,957 5.393 377,178 8.610 10.371 202 726 2,847 759 269 178,402 22,903 3,297 1499 247 2.087 133.977 24.817 8.046 458 763 317,379 47,720 11,343 1,957 I,oio 2,087 1,027 274 726 2.847 759 269 1,027 274 218,621 181341 400.962 208,435 174.362 382,797 Share of support andgovernance C￿S{SeE note ill Support 62.506 69.375 Governance 16.595 18,417 13L881 35.012 36,685 40,572 4,380 77,257 8.340 297.n2 270,133 567,855 249,080 219,314 468,394 Analysls byfund Unrestricted funds Restrlcted fijnds 27,426 270,296 86,978 183.155 114.404 453.451 38,048 211,032 73,701 145,613 111,749 356,645 297.722 270.133 567,855 249,080 219.314 468,394

AGE UK NORTH CUMBRIA NOTES TO THE FINANaAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 11 &Jpport (0515 allocated to •ctivities 2024 2023 Staff costs DEpreci3tion Other expenditure Other stsff expendbtu Premises cots Office cost5 and supplies Computer supplies Volunteerond trustee expenses Charges and fees GOvernart￿ costs 79.614 11,127 4,997 636 34,702 9,978 7.967 1,179 1,049 37.425 60,[￿0 5,526 5,158 398 35,948 9,118 10,668 290 2,LW6 13,955 188,674 143.207 Analysed between: Fundraising Informatlon and Advl Home Support 21,781 79.101 87,792 57.610 4Q.645 44,952 188.674 143.207 Support COSt5 have been apportioned over the variou5 activittes of the charity includinE Costs of gener3tlng funds as well a5 Costs of charitsble artivities. The tOSts have been apportioned on the basis of thE nurnberof stoff working within each artlvltythe charity performs. 12 Net movement in fund$ 2024 1023 Net movement In funds is stated afterchar81r￿/Icred1tin{j Fees poyable forthe audit ofthe charfty's flnancial 5tr4tements Depreciation of i)wnedtsngible fixed assets L¢ssllprofrtl on disposal of tsngible fixed assets Operatlng lease charges 13,210 11,127 9.975 5,526 15491 64,572 61.999 13 Yrn5tee5 During the year the chanty Incurred expenditu￿ of £6,79812023.. £0] to a Trustee that provided bookkeepi￿ services to the charty due to 5tsff shortages. These fees were for bookkeeping ser¥ices and not for SEfvitts a5 a Trustee. None of the other trustees lor any persons connected with thernl ￿e1Ved any remuneration durfn8 the year. No Tru5tees' expETr5eswerE incurred durln8the year12023.. expenses of £40 were incurred in respett ol twotru5tee51. -24-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL STATEMENT5 (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 14 Empknes The average head wunt of ernployee5 durlng the year was 3212023.. 291. The average number of full-tlme equivalent emplLyee5 was 2512023.. 221. The overage number of employees durin8the year Is analysed #5 follows- 2024 Number 2023 Number Serv(ces staff Fundiaisin8 and trading staff Administratl¥e and finance sthff Management 5tsff 17 li 14 li Total 32 29 Employment ¢osts Z024 2023 Wages and salarles 5o¢ial security costs Other pensknn costs 565,577 37,148 13,771 488,634 32,235 11,863 616,496 532,732 HFgherpaid staff There was one12023: nil) ernployee wh05eannual remunerdtion was more than £60,000. RErnuneTrtion of key management personnel Key management personnel include all persons that have authority and responslbility for planThin& directing and controllingthe aclwities of the charity. 2024 2023 Aggregate compensation ICKJ,683 106.772 Other ￿pendI￿re Uiwestrfrted Unrestrict funds funds 2024 2013 Los5 on disposal of Investments 1,238 1,490 -25-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL ￿ATEmENTs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 16 6ain$ and1055e5 on Wmerts Unrestricted fvnds 2014 Unrestrltwd lunds 2023 Galn5lllossesl arlslng on: Revaluat*Jn of investments 2G.288 128,2891 17 Thxation The charoty Is exemptfrom taxatK)n OTh it5 activities because all Income Is applied lor charftable purposes. Translers In 2023 a transfer was made out of ￿$trIcted fund5 in the year to the general fvnd for fees tsken in relatlon to administering the funds and foradrnin e%pen5e5 in the year. 19 TangSblefftMed •ssdi Lqas•hold lèr41 aAd bullthrqs Computhrt Motor￿￿l(leS At l April 2023 Addbtlons Dlsp)sals 378,000 95.185 68.971 7.994 24,244 29.995 476.966 103.179 24.244 At 31 March 2024 473,185 101.209 29,995 604.389 DepreEtation and impalmient At l April 2023 Depreciation charged In the year Elimlnated In respect of dtSPOSo1s 378,IXK) 3,173 64,549 1,955 24244 8,374 5.999 450,923 IL127 24,244 At 31 March 2024 381,173 90.748 14,373 486,294 Conyln8 amount At 31 March 2024 92,012 10.461 15,622 II&CS5 At 31 March 2023 4,422 21.621 26.043 20 Irr4estment property 2024 Falrvalue At l April 2023 aTrJ 31 March 2024 121,197 -26-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAI sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 20 lTh¥eMmeN pmporty Icontinuqdl The trustee5 do not belle¥e the value of the investment property addltion has altered signlficantly snce it was bought bythe charity ITh 2016. The trustees beliEve that the exi5tinB investment property (transferred from tsnglble fixed assets on trdnsltioTh to FRS1021 is equivalent to its carrying amount prkjr to transfer as the property is cn a long lease and conslderlng the state of repalr the trustees believe the value of the prokrty will only depreciate. The fair value 15 not based oti a valuation byan Inde￿nden1VaIUer. 2024 2023 Lor leasehold 121,197 121,197 Zl Flxed asset IrNe5tments Un115tedCash In portfolio Irvleslmer Other brhvestments Total C05t orvaluatlon At l April 2023 Addition5 Valuatlon chanRe$ Other movements Dbposals 302.155 44.558 26.288 10,821 312,978 44,558 26.288 118421 145.7701 12.8421 145,7701 At 31 March 2024 327,231 7,979 335,212 Canylng amount At31 March 2024 327,231 7.979 335,212 At31 Marth 2023 302.155 10,821 312,978 2024 2023 Other investments comprfse.. Note5 Inve5trnents ln subsldlarrds 35 Flnartclal Instruments 2024 2025 Carrying amount trf firbanc5al a55ets Ir55trurnents measured at fair value through profit or1055 327,231 302,155 -27-

AGE UK NORTH CUMBRIA NOTES TO ThE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH2024 Stoeks 20Z4 2023 Aaw rnaterlals and consumables 2,962 L736 Debtor5 2024 20ZJ Amounts falllng duewitNn one year: TEOde debtor5 Otherdebtor5 Prepayrnents and accrued Income 37.771 2,375 23.490 9,483 3,584 52.160 63,636 65.227 Finan￿ lease obliEation5 Future mlnimurn lease payments due underflnance leases.. Z024 2023 Within one year Wlthln ￿0 and Ilve years 1,206 3,317 1,206 4523 4,523 16821 5.729 IL0891 Le55: future finan￿ char8e$ 3,841 4.640 26 Creditor&' omountsfallN¥ dlhewlihln one par 2024 2013 Notes Obllgatlons unilerfinance lea5e5 OtheTta¥ation and 50clal securf(y Deferred Income Trade creditor5 Other creditors Accruals 894 9,712 125.730 25,477 36,970 95.802 799 4,132 137.646 46,520 20.120 33.435 294.58S 242.652 -28-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Z7 Qedttors: amountsfallirydue after MO￿than one year 2024 2023 Note5 Oblb8ations underfinan￿ leases 2,947 3,841 28 Deferred Income 2024 2025 Otherdeferreil income 125,730 137,646 Defer￿d income is included in the financial 5tstemerts asfollows- 2024 2023 Deferred incorne is included wlthln.. Current liabilltles 125,730 137,646 Movernents in the year Deferred Income at i Aprll 2023 Amoum released to income ResDuices deferred In the year 137,646 1137.6461 125.730 137,646 DÈfeired inrome at 31 March 2024 125,730 137.646 Defeired income relates to fundlng Income re￿fved in advance of pro¥ldln8the servlces forvJhl¢h they have been pald. 29 ftetlrement benefftxhemes 2OZ4 2023 Defined (ontrlbution Schemes Charge to profit or loss In respect of deftned wntrlbution $theme5 13,771 11,863 The charlty operates a defined ¢¢ntribution pension 5cherne for all qualrfying emplDyee& The a55ets of the scheme are held separatety from those of the th8rity in an Independent￿ admlnlstered fund. -29-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2024 Re51ricted funds The restricted funds of the charfty comprlse the unexpended balances of ch)nations and grants held on trust subject to specific ¢onditiE¥n5 bydonor5 a5 to how they may be used. At iAprti 201> Incoming source5 Resources ¢pended Trnn5Fe At 31 March 2024 Terry Beque5t- CottaEe Terry Bequest- reserve Age UK- Dementia Trainlng Project Home 5upportgrdnts CCF/NHS- Well at Home Clty Cerbtre Hub CV5- Health and Welfare calls Henry Lonsdale Charitable Trust Age UK- Building Better Live5 &)clal Inclu5i0n grants Natlonal Lottery- Reconrvéctlng Other I&A grants 121.197 163,937 121.197 159.773 14.1641 118.2881 129.0901 1181,8121 16,3011 18,288 53.695 154.411 24.605 61,719 89,120 6.301 15.cilo 30.158 25.845 Is.000 130,1581 15,5711 11611 179,0641 198.8421 20,274 740 901 79.C64 104,A66 6,024 381,456 481,327 1453,4511 499.332 Previousyear. At l April 2022 Incomlng resources Resources pended Trnn518rs At 31 March 2023 Terry Beque5t- Cottage Terry Bequest- ￿SerVe CCFINHS- Well at Home Home 5UPPOrt graThts Clty Centre Hub CVS- Health and Welfare calls Henry Lonsdale CharitsbleTrust A8e UK- BuildinB Better Live5 Soclal Inclusion grants National Lottery- ReconnertinE CCC- Carli51e Hea￿h¥ Agelng Clty Other I&Agrants 121,197 163,937 58,561 121.197 163,937 89,120 179,694 9.928 7,508 24.000 29.920 37,500 14,342 40,321 1149,1351 19,9281 11,207) I24,￿0) 137,2211 137.5001 121,9861 140,3211 14,4001 130,9471 6,301 7.301 IL376 12,8311 901 4.400 30,947 366,772 374.160 356.645 12.8311 381,456

AGE UK NORTH CUMBRIA NOTE5 TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 30 Ilesifirted lund5 Icontlnuedl The Terry Bequest Cottage fund has ￿en used to purchase a property. Income from thls prrjperty can be used for unrestricted purposes. The expentliturE on these fund5 relates to impairmÈnt and repalr work covered under the temis ol the legacy. The Terry Bequett Reserve fund 15 held for a future property purchase and repairs and ha5 been used to purchase a caravan. The expendItU￿ on these fullds relate5 to the depre¢iatiDn on the caTrvan. The CVS Health and Welfare Calls. Home Support fund5, Aze UK 8ulldlng Better LNes, UK demenria Toinlng Project and City Centre Hub funding relate to monies received expenses related trj the service5 wovlded under the 8rant terms. Within the social inEIu5ion 8rants is the HSBC G.R.O.W. Soclal inclusion lunds whlch a￿ held In relation to servlces partly provlded In the year. Thefundlng forthe Na￿Onal Lottery5ocrdl En￿8ernent project lor Rttonnecting Cumbrfal b an on£oing 3 year project. The funding from CCFINHS for the Well at Home sery1￿5 are spent on $ervice5 relatsng to support pnwKled to those beln8 discharged from hosp￿1 Iboth Wards and A&EI. The Henry Lonsdale Charftsble Trust funds relate tothe provision of InforniaVgn and advite to elderfy people. In the prior year. the CarlI￿e HeaY(hy Aglng Llty Projett Funds were spent compiling a bid for 'Healthy Agln8 fjty" 5tstus. 31 Unrestrkttd fi￿d$ The unrestricted funds of the rhaTty cornprfse the unexpended bala￿e5 of donatlons and grants whlth are not sublert to specific condltions by donors and grantors as to howthey may be used. These include deslgnated fund5 which ha¥* been setaslde outof Un￿StrICted lunds bythetrustees forspecific purpose5. At IApril 20ZY In¢ominE resources Resourtes expended TTrnsfersGalns and105S0S At al March 2024 R&R fund CDmputerequip fund LittlE Bequest General funds 8.449 8.449 9,583 281.668 761,743 9,583 335.212 768,154 1,108 443,104 13.3941 1407,1511 29,542 129.5421 26,288 1,061,443 444,212 1410.5451 26,288 1.121,398 31

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL ￿ATEmENTs ICONTINUED) R?R THE YEAR ENDED 31 MARCH 2024 31 Un￿StrICted fvnds Icontlrwedl Prevlous year: At IAprll 20ZZ In¢omln8 resoiir¢95 Transfer5Gain5 and1055es At 31 Mar¢h 2023 •xp4rtdod R&R fund 8,449 8,449 Computerequlp fund 9,583 308.137 751.647 9,583 281,668 761,743 Little Bequest General funds 1.094 445,058 14.2281 1432,8391 123.3351 14.9541 2￿31 L077.816 446.152 437,OG7 2,831 128.2891 1.061,443 The charity has th￿e de5ign3ted funds.. the Repairs and Renewals Fund. the Computer Equiprnert Fund the Little Be4ue5t fund, the trustees did not W15h to revise the amounts deslgnated for future expendItu￿. Ana5ysisol net assets betweenfunds Unrertrirted funds 2024 Rèstrirted funds 2024 2024 At al March 2024: TanElble assets Investment prop2rtie5 Investments Current assetsllltabilitiesl Lon8 term Ilabilitles 15.738 102.357 121,197 118,095 121,197 335,212 959,173 12,9471 335,212 7n.395 12,9471 185,778 1,121.398 409,332 1.530,730 Unre51ri¢ied funds Z023 RestrfL*ed fund$ 2023 2023 At31 March 2023: Tan£5ble asset5 Investment properties Investments Curient assets/llwbllitie51 Long term11abillties 16,772 9,271 121.197 26,043 121.197 312,978 986,522 13.8411 312.978 735,534 13.8411 250.988 L061,443 381,456 1.442,899 -32-

AGE UK NORTH CUMBRIA NiyfES TO THE FINANaAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH2024 33 operati￿ lease commitments L4s$09 At the reporting end date the charfty had outstanding commitments for futu￿ minimum lease payments under non- cancellable operating lease5. whlch fall due as follows.. 2024 202a Within one year Between and flve years In overfive year$ 32,043 59.650 542.428 21.936 24,733 96,400 634.121 143,069 34 Aelated party transactlons Tvdnsartions with related parties Ourin8 the year the charity entered into the foll￿vin￿traNs8CtiO￿5 wlth rekted partles= Servlces recelved 2024 2021 Other related parties 9,335 24.42S 16.133 24,425 Ihe followlng amounts were outsfandinz atthe reportlng end date.. Amounts owed to related partles 2024 2D23 Other reL1t￿ partks 7,333 ican Health & Fltness ao has a trutteÈ in common with the charity. whilst the trustee does not have majority control in either charlty. the transactlons between the two charitie$ totslkd £9.33512023.. E24,4251. At the year end there was a balanceof £012023.. £7.3331 In trade credltors relat1￿ tothe5e transactlons. The Charity has a trading subsidiary company, Age UK C8rli51e & EdeTh Enterprises Llmited, cornp￿y nurnber 05416847, 815tered In England and Wales. The subsldlary Is now dormant. -33-

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL STATEMENTS (Co￿nNUED) FOR THE YEAR ENDED 31 MARCH 2024 35 Subsldl•ries Detalls of the charlty's subsldlarles at 31 March 2024 are as follows.. Name of undertaking ReEi5tered offke Nature of busint55 Class of % Held Dlrett Indirect shares held Age UK carli$￿ & Eden Enterprlses Limited UK Domant Ordinary Sha￿$ loo.00 The aggregate capitsl and ￿ServeS and the result for the year of 5ub5idiarles exduded from consolvlatlon was as follows.. Name of undBrtaking ProfitllLos$1 Capital and Rpserves UK Cadlsle & Eden Enterprlses Limited 13,6871 36 Continzen¢ies Continient llabl1￿leS. Prior to l April 2009 former employee5 of Age Ccncem Eden partiripèted in a defined contributory pension scheme through the Pensions Trus¢ one part of whKh Elves certaln guarantees to rnernbe￿. The transfer of employee5 to Age UK North Cumbrla rneant membershlp of the Pension Trust Scheme termlnited and triEEered a Ilabllty to the scheme equal to the full buy out cost foremployees afferted. Age con￿rn Eden paid £11,238 to cover the technlcal denclt. The sidual liabilty, estimated by independent 4¢tuaries at £34.151 in September 2009, 15 guaranteed by Age UK North umbria. The re5￿Ual liabllltywlll varyaccordlng tothe value of the Penslon Trustfund a55ets and Te5idual Ilabilities. 37 Cash zenerated from operatlofi$ 2024 2023 Surpluslldeficttl forihe year 87,831 IL6891 AdBu5trnentsfor: Investment Income re¢o8n15ed in statement of flnanclal actlvltles Gain on di5P05al of tsngible flxed assets Fairvalue gain5 and losses ofi Investrnents Depreclatlon arxl impairment of tsngibk flxed assets 126,7021 116.7711 15491 28,289 5.526 126,2881 11,127 Movements In worklng capr(al- Ilncreaselldecrea5e in stocks Dec￿aSe111ncrease) in debtors Increase in creditots (Decreasel in deferred income 11,2261 1,591 63,754 111,9161 254 145,6631 167.886 Cash KeneTrted from operatlons 98,171 137,283

AGE UK NORTH CUMBRIA NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 38 Analysis of changes In net I￿￿$ AtIAprll IOIY Cayhifows AtJIAlarchlO Cash at bank aTrJ In hand 1,162,211 24.949 1.187,160 Obligatitins underfinance lea5e5 14,6401 799 13,8411 1,157,571 25.748 1.183,319 -35-