REGISTERED COMPANY NUMBER.. 06827297 IEn9land and Wales) REGISTERED CHARITY NUMBER: 1128497 Report ofthe Trusts•$ and Audlled Flnand•l 8tat•m8nts forthe Year Ended 31st Mar¢h 2025 for c1t1z$ Advlco Woru$tet and Herefor(Ishlre RKhards Sandy Audit SeNices Lity (statutory Auditor) Thornelop House 25 Barbtsume Road Worcester WR1 IRU
itiz•n$ Advl¢e Worce$tgr and Herefordshi Cont¢nts of the Financial Statsments forthe Year Ended 31st March 2025 Pa9è R•f•r•nG• and AdrrAnl$tratlve Dgtails Report of the Tru•t¢•s 2 to 15 Report of tho Indopond•ntAuditors 16 to 18 statement of Finwcial AcW¥1ej 19 Balan¢• Sh1 20 rA8h FlowStst•mont 21 Notes to thg Cash Flow Ststgment Noies io the Flnan¢ial Stat•m•nts 23 to 39 Detslled Statsment of Finon¢ial A¢tlvMe8 40 ¢0 41
Citiz•ns Advlce Worcèstèr on# H•rèfordshl Rafarance and Admlnlstratfv• D•tsil$ for th• YearEnded 31st March 2025 TRUSTEES S Lister (Chair) P Y Griffith B Griffrths M E Jenkins R Tyler ITsUrer) O T Cleary IresiJned 17.4.241 J C Jones D A Wittshire SJFurnN A C H Scott lappointed 12.2.251 B Cbse lapp1mnt 21.8.241 C A M Morgan-Js lappoint•d 17.7.241 G TtrK)mss ¢Ex• Ad so M£wgrlreiYwJ 11.04251 "Srngnmo'sQry1¢e lbtsnogerlreyvJn 19.11.241 "Sm3rtMoY8'S8nrice ManayèTll¢om 20.11.241 vit4 Se$4rAN P•tseryp Adyic8 S•8 MaDagÈr DfjgU K B(xth4vi A Llnbert Sckng COMPANY SECRETARY G R Thornas REGISTERED OFFICE The Hcpmarket Th8 Foregate Worce51er Worc8Stershir¢ WR11DL REGISTERED COMPANY NUMBER 06827297 IETrJland and Wales) REGISTERED CHARrrY NUMBER 1128497 AUDORs Rhd5 Sandy Audit S8rvice5 knrnited (Statutory Auditor) Thomeloe House 25 8art)oume Road worster WR1 1RU BANKERS Unty Trust Bank Pk 4 Brindley Plac8 Birmingham B12HB 8ANKERS CCLA Fund Managers Limit8d Ong AThJ81 Lane Lorthn EC4R 3A8 Cwesdale Bank PLC (trading as Virgin Moneyl 177 Bothwell Streel GLasgow G2 7ER Page 1
Cltlz•ns Advi Worcester and Herefordshlro Report ofth• T1¢¢$ for thg Yoar Ended 315t March 2025 The trustses w) are 8180 direL)ts ol the charty for tt)e purp)ses of Ihe Companies Act 2LN)6, present thwr rert with Ihp finartial $taiemenls of th8 charity for tha year ended 31st March 2025. The trustees have arjoptl the provisions of Accounting and Reporting by Charitie5.' Statement of Reeommended Practice applicab to charities preparing their accounts in accordance wth th8 Finanual Reporting Standar<l app1KA0 (n Ihe UK and Republic of IrelaThY IFRS 1021 18ffethive 1 January 20191. OBJECTNES AND ACTMTIES Obla¢tlvès and alms The Charitys objects are to promote any charitable purpose for th8 publc b8nefit by the advancemenl of edurAUon, Ihe Fxotscbon and preSeatitin of heatth and trbe prevention of pov8ty, cknesS and distress in parti¢uLqr, but without Ilmitation, for Ihe ben8fit ol the cornrnunity in and around Worcester City. WcYcestershiTe, Her8ford$hirè 8 surrounding areas. We alm to.. Provide the ad1 peop need forth8 probtem5 tlw faee Improve the polio6s an4Y practices that affect peopla's lives H81p pr8V8rit hornelp5sness Ihrough advK£. advcKacy, prdc11 asslstarre and support to th088 in naéd Significant activities The Chartty provide5 tree. nfidentIal, impa"al and indepgndent advic8 and infom)alion for the ben8fft of Ihe It)cal (x)mrnunity and seeks to exercise a responsible infiuence Ihe d8V8knpmènl of sodal policies and serves and to onsure individuals do suff8r through a lad( ol knowledge or in8brfity to expres5 their needs effective. In additv)n. Ihe Charity provhles 8thiice', infom)allon, pracucal assistanco and suppor( Ihrtyjuh the oporation ol a 'SmartMove' deposit guarantee schema and 'SrnartLets" soclal lettings agency. to the Sing homeless and lkne at rfsk of homelessness In WorcgStershlr8. Th&s8 services are delivered to Users from our main premises in the Hoprnarket and LowesrrKJor in Worcstgr and St Owen Street In Hereford. G8neral adMc8 58rvieès arè also provided at a numb8r of other locats.ons wh1n Worcester Cty including at St. Fl'chards Hospice and 8180 at outreach locotions across Herefordshire at Ross on Wy8, Bromyard. Lwminslor, lfj"ngton and al Ne¥1 Farm in South Heraford. In additi during 2024125 we continued with 'tJbt ¢treacheS, at Peterchurch in the rural south wèst of thè county to ccffitinue in¢xeasirrfJ wr a¢h to clients across H8r8fOrdShi. The Charity also provides other 88nrices armss w0rtestersh1. Herefordshire and ts soma speciali8t 8dvlee seN¢es projects for specific dient groups thi8 r2n includ8 dnls from surrounding coun118s such as GUSter$hir8. W9 Fxwde speaallst advice under contract to th8 Legal Agency in kKJuslThJ law to include a Houn9 Possession Court D8sk Schème in ddeinSter and Redditch as well a5 WOrSter and Hereforil County Courts. We also operate our Srn8rtMove SmartLets schemes to provide assistanc to th6 single homebss in a numb•r of districts in WrsterSre. We also deer a Maunillan woifare benefits advlce SeCe for thos8 with a (xncer diagnosls. their familigs and ¢ar8rs across Worcestershlre (ln partnership with Citizens Advice Wyre For8StI and in Herefordshire. Services delered in locations other than our 3 main sites ar8 generalty pmMde(J ht pomises of partner agoncSos andlor hom8 V151t5 lo diènts. In addition, the Charity provides the f?ce to fa element of th8 Pension Wise guwjance i to digibl8 di8nts in Worcostershire, Hef0rdShirg and th8 ¢h8lt6nham and GI$tsr areas of Gk)utsst•rshire as part of a national contract held by CItRens Adwce. Prior to Ihe Covid-19 panderr¥c thls seM(X W88 delivered from r own prernis8s and partner ILKation5 it? Ihe main population c8ntre5 of Iha aws cthiered. How8v8r at the start of the Covid-19 pandernic delivery of this se changed from a fac8 to face service to a national tdephone sgmce to which we have contributed. Post Covld-19 pandemic a limited nurnber of face to fa Pension Wise appo1niryNts we rWntrOdL8d duriw 2022123 Iwithin tho limits of the grant agreemeTrtl in wJditw)n to telephone appoinlrnents and this partial deliv8ry of fa(z to fa Pensionwise Guidancg has continued. These face4la(e appointments have been delivered from wr office5 In Worcester arKI Hef0rd and the demand has baèn such that we hav8 attracted dients from H8refordshire. Worc8Ster5hir8. Gloucèstershi and sUrrcrnding counties and Wa. Page 2
Clllwis Advice Wort•st•r and Herefordshlre R•port ofth8 Trust•o8 for th• Year Endod 31st March 202$ OBJECTIVES AND ACTivmES Our S•rvk• Dellvery During 2024A5. We have now 95tabli5hed muMpb th3nnel8 for dient to access and retsivè hdp from our adwce and hwsing Se1, followng Iho pand8rn1C. tJrtNJ 2024125 access to Ourserv8$ was available as follow5.. WO$1r S•rvI8 Worcestershire AV1r. lin¢luding a fraulity foT Worcester callevs tr) leave a wicematl in order to r&elve a call back from an adviser), which is op8n from 10am - 4pm Monday- Friday. A text and call back se[vi, where dient cqn leave their name. p05tu)de 2nd the sutfj'ect area in whlch they requir8 advi le.g. benefits debl or hou5ing1 at any time. They will Ih8n be cal back within 5 worfting days to receiv8 tslephone adwce and rf the Gqse Is MO compkx or as required, a fomow up appointm8nt by lekphone or face lo fac8 will be arranged. (Call backs are made by our volunteer &fvis8rs from Monday- Frkl8y acoss Ihe year except during bank lIdaY and behveen Chri5trnas and New Yearl. An 8fTFail and call back 3erwc8. where the clent can llin their prot4om. will then b• pmvlded with informth.on or advice by email rf tIMS possible or emailed1ca1d back within 5 worknng day5 to reCve lurt 8mail or telepho PAlw(. If casa is nKJre cA)mplex or as QUired. I1( u5ualy hopp8ns due to the (ynplexty of many dients. rxoblernsl a folbw up apwintment by telephone or lace lo face will b8 ArraNJed. (Call b&ks art made by wr volunteer ad¥fisers from m(daY - FrFday ross the year except during bank holiday and belwegn Chrfstmas and New Y8arl An open dr dropln seNice for three days a week. In 2024125 the dP in days were chaTrJed to Monday moming, Tuesday rnorning, and Wednesdays aftemoon. Fa to face appointments gfter in"al contsct ara alrailae S days a week and are arranged at ow frbprnarkat Lowesmoor offS depending on the serwce the dient requires. We also have a monthfy Prg Arranged Appointment Advice Session in Worcester with a BSL interpreter in 8ttendanc8 to facilitate access to our services for cl¢ents who comrnunicate using BSL. (ln addition we arrangg $pecffic appoinlrnents outside these se55ions when required for BSL us8rs for dients who communicat8 in languages olher than English. using approved int8rpr8ting services). Appointments are also availab at outreaches where lunders have c4)mmi8sion8d serviees suth as benefits advilCa$aWOth servi¢9 8t St Richards Hospice, oulraath locati(5 for our Macmillan beneffts casework servi and Smartmove outr88ch88 sh a8 in lQdderminster Hw•lor(Ishlr& S8rvlces A Telephone Access whtch is QEen frorn 10am- 3rm WrJay, TSdaY, Wednesday and Friday. A text and call badt Se1. there diÈnts fAn ave Ihew narre, postcode and the advice subjed area In whh ey require advi le.g. bènefits d8bt or housing) at any time. They will th8n be ¢all&d back within 5 working days lo rec8ive tèlèphone adwce and if the Gqse Is more rnplex or as required. a follow up appointment by t9phOne or face to face wll be arranged. Icall backs are made by our volunteer advisers frorn Monday. Tuesd8y, Wednesday and Fryjay ams thg year exeept durirvJ bank hoJKlay and beiween Christmas New Yearl. n email and call bxk Service. wherg thg di8nt can ouuine Ihelr problem. Th8y then b? promdad itrfomation or advice by èmail rf this tKi$sibl8 or ernalledlcalled bath within 5 working days to re1ve further email or telephon9 thce. If the case is rbKJrg Cornptex or as required, Iwhith Us11Y happens due to the ompleKty of many dients. prObM$) a folfv up appointment by tephOn9 face to face wll be arranged. (Call backs are rn8de by OLSf VLluntw advisers fr¢m Monday - Frkl8y S$ the yaar &xc8pt during holiday and betAseen Christmas ar New Yearl open door dropin serwce for thra8 days a week on Monday, Tuesday and W8dn8sdays rnLKnirYJs. Fa to lace appointments 0ft8r initial contact available auoss 5 days a week and ar8 aan98d at our Her8ford Office and our outreaches in the rnarket towns of Bromyard. ngtOn. Leominster, and Ros5 Wye and at oth8r outreaches where fvnders have cotnrnissioned servi5 such as the Hope Centr8 Bromyard, and Nwton Farrn Centre on the Soulh of Hereford. We also arrang8 wtreach h)Caln3 for our Macmillan Benefits Cssework Servi¢*, such as at Ihè Macmillan Renton Unit. In addftion, during 2024125 'piloi outreaches, at Peterchurch in the rural south wesl of the Cnty hav8 been tested a$ part of develorAng incrwing our reach to clients rO$S Herefctrd8hire. Volunteer Advlsers defiver advic8 by phone or face to la{ trorn our offices in Worcestsr 8nd H8fEfoTdshlre 88 t8am working is one of the benefits of volunt8èring. However, some volunteers sts"Il Ch(8 to volunteer from hom&, using th8 Voipfone technoboy that the ¢harity invested i) durfng the pand8mlC. Ond the new Advicelin& fomecv technolffjy, which is Èccèssed Ma cunputervia the intemet. Page 3
Cltlz•n$ Advice Worco#ter and Herefordshlro Report ofth• Trust8 for th• Year Endqd 31st M•r¢h 2025 OBJECTIVES ANDACTivrnES The board and managernent tgarn h3v8 committed to making as many channds 8vailabb lo our cfjents lo access wr 58rwic8s giv8n that dients. needs and 8bilitses to U58 differ6nt channels are wde ranging. Public ben•fft The trustees Confl that the tharlty has complied wlh Ihe duty in seetion t7151 ol the 2011 CharitWs Act to have due regard to guidance on public benefit when revievdng its aim3 and oblèetives and In planning frJtur8 sctiv'e5. Contribution otvolunteers The Charity receives hdp and support in the fomi of voluntsry assistance in advising the wblic and thè chariws administration. Generalist advi 15 wovided almost gntsrely ty volunt88rs and without Ihelr lime and oornmitsllerTrt we would be Unab to deliver this servKe. thjring the last 12 months we reeruilad and trained 41 new volunteers.. 12 advisers at our sites in H8r8fordshir8 a1 21 advisers in Worcester City. In addition 6 stLKlents were re(yuit8d as volunteers Or on placements as part of thr law degree an(J 2 volunteers were recruited for non-adwce rOs. In total 123 vtslunteers contributed approximately 30,921 hour5 of work lo the charity in 2024125. Thi5 is roughty the equivalent of 16 frjll-b.rne posts., we eskn.mate the value of this help 8t around £580,034 pgr annum. Ensurlrtg our work d•llvors our atms The Charity rgview5 its aim5, objectNes and actiwties eath year. ThK5 15 undertaken as part of an overall vIeW of ow semce strategy and business pkn. tCA)ks at th¢ outcomes achièvod from r activiti8s and th8 benefits to users ol our seTrices and ¢h058 we airn to help. Thi8 review helps US to ènsure our alms. otyectives 8nd actvlts"s remain fowsed on our Stat purposes. We have ref0ed io Ihe guidance contained in the Charty Commission general guidan on public benèfit whèn reviewing ow aims and obj8ctiv85 8nd whèn plannlng fLrturg activilies. SriCaly, consider how phnned activitie5 wll contribute to our over5 aims and objectives. ACH1EVEMEPs AND PERFORMANCE Chariloblg activltlwd CitEen5 Advice Vvorcester and Herefordshire Ipr8ViOU5ty kn¢wm as Worcester Citriens Advice Bureau & WHABACI was brought about follown9 Ihe merger of Worc8Ster CAB and Worcester Housing & Benefts Advi¢0 Centre on th8 1 Aoril 20(. The Charitab comp1 passed 8 s81 tesolution on 15th Dernber 2022 changing name frorn Wor(xster & WHABAC to cIten$ AdviTr Worce51er and H8refordshlre. The main area5 01 Gharitable activity ar8 the provision of advice and support. Adw'¢e services are largely delivered through the provisx)n of a Citizens Advir* Service 8nh8nc8d by additional projects targeted at SpIfiC group5 in need and the provision of legal help In housing rnatters for those eligib. In addition, we provide prdctiG81 assistanca and support to Ihe single hom81as5 to secure and retain Suitable accommodaon. These areas of aGtNity are complementsry to eath othgr 8nd are undertaken to fvrfher ¢x thadtsblè purposes forthe publk bengfil. In iotal during th• y•ar 15,148 individuals have b&nefitted from our serwces. This exeeeded last yearfs figur9 (individuals in 2023r241 by 2Y..11 include dependenls, spousos partners, this figur8 of 15,148 individuals rises to over 30,000 p80ple. Over the last 12 months the proportion of dients who are aged 50 y88rs or ov8r, (who reprnt 66.10 of 811 clients halpadl has IraSed slightty compared io last y8ar164% in 20231241. Howevar, the number of d¢ents wrth a disabilty andlor k)ng tem heahh condition has incr8a58d 8gain to 52% of all dients when compar8d to last yearfs figure 0150% of all cliènts. WO d•att 18,886 indiwdual 8nquires during the year la Similar 18vel to 20231241 resuEting in around 45,130 contacts made wth or on behav of dients including telephone conlacts and thosè made via letter, 8mall and face to fate contacts. (again a simir levgl to 20231241. Over 36.877 separate Issu88 were recorde(I, wtt) 80V. of the$9 our top 5 adwce areas relating to Benèffts, Housing, Debt, Charitable Support Financial C8pabilitylServices. On the basis cl these figures thgr9for8 it d08s appear thal our ¢lients sb'll need help kn problems they face relating to rnultiple Issues on whith they r8quir8 advice. In addition, the nature of these problerns is such that they arg of grgaler com Jexity whid) qui$ more hetp from our advisers lin term$ of the cnnta(ts our adv¢sers have with our clients andlor contacts witt) thiril paty organisatr)n$ on behaw of ¢)ur cliontsl. A rnor8 detailed roptsl on maln areas of activityfoltows bglLM". Page 4
Cltlzen$ Advlce Woreèstér and Herth¥Yd8hire Rwrt olth• Tru$ts•8 forthe Yoar Endod 31st March 202$ Advice S•rvi¢e In addition io the general adwco servi¢xs pyovidwj to the publ we also ddN8red a number of olher 8dvrE sÈNicLs, targeted 8¢ SPg¢ffic dÈnt gr(xJps or thos8 in pathulai circumstances. The perf0rnan of 50 sgrvi(8s outlin8d below: 125S Inddual dEnts received h81p fTom the MaCmill welfare baneffls adwch Servi for Ihose a cancer diagnosls, their familie5 and c8r8r5 across Worcostershire lin partnership with CS1izens Adwce Wyre For95t} and in H8r8ford5hlre. This was a similar 18vèl to 2023r2411.280 M) 20221231. The total finan&al gains for clients and thgirfamilies during the period was £3,659,495 1125 Indidal dients W8fe 8S3i3ted through funding from the Morw Advice ond PensIS SwvKg to d81iv fa to face debt advice, in Wor¢ester and H8r8fordshire. 1060 of these rèpr•santed new client Ggses durfng the year. Followng the retirernonl of a 0.5FTE Caseworker from 1 May 2023, which ¢x¢Urr due to a 10% de¢aSe in fun[J kn the nabonal contract hdd by czenS Advi wilh M8PS. (from whKh de1ry ig sut¢ontracted lo us), we were unable to rgplace this caseworker the io a recruitment fieeze. This reducÈd number of cas@wotIS continue(I during 2024125. De5Plte this reduction, the work on this project resulted in total debts of £1,720,956 being written off or resch8duled, 1£1.498,865 in 2023r2418nd £38,242 01 other finanual gains being achieved by debt easeworkers and 3dvls8rs as part ol this funded proje¢ 210 individual clients in Wonxst8r were helpeLI by our Mon8y Management Adviser funded by wOrster Munieip81 Charities. 114 individual dients werè refwed by WMC Grants CornTnittee or by our volunl88r advise to receive help relabng to benefit 8ntillèrnenVincome maximisabon, energylwaler bllLs, finances and CThsis Support. In addition the Money Managetnent Adviser asssled a fvrther 96 indlduaL$ Supporting th8m with multiple issu8s at tyjr Worcester Dpen-Dwr Orown A(Ivth Service, $8s8bJns such as Money magent, Charrtable Support Foodbank. eneryyIutikt advKe and beneffts advice_ Th8 meY managennt Adviser alw supervises one of ourvolunteers, advisers sessions each wgek. 432 Indi%?du81 client5 were help through extra stsft on our CO Text and Call-bad( SèMCa' from IW'I 2024 September 2024 Core Funding from Rau$irvJ that was awarded via Cityzens AlfvI for ¢yye Text and Call-bad( Servic8'. This project funding was for 12 rnonths frcyn July 2023- August 2024. 245 individuals recoived help al court through the Housing L055 Prevention Advice Scheme IHLPAS} at Worcaster and Hereford County CoLErt This prq.ect was fvnd8d by the Legal AKI Agency during thE year and provided emergency help at court for dients who have rent arrears and are at risk of losrvj Iheir hon as a result of FK)ssession prct88ding5 Issued by both social and private landk)rds. 138 indiwdual dients recNed help wth Housing Casewofk funded by either Eèrty Lega A5$tanc• IELAI under Ihe Housing Loss Prevention A&%istance Scheffle prior to a County Court POSS85sion headng. and as Controled Work under the Legal Agency Legal Help Scheme for thoso cas8s wh8re Ihe dient was eliglble and the work W85 within the 5cx>pe of the scheme. Th85e figure$ al$0 Include c8sework fvnded by The National L(Atery as P8rt of our Lottery funded outrgach prc¥8Ct which indudes prowsK)n of extra capacity for Housing Casework that fals outside th8 scope ofthe Legal Aid Agèncy Logal Hdp scheme. 137 Clients were hdped by our Benefts Ca58work Project provided in pshiP stLKJents from Wort¥ster University Law Sd)ool (wiu) financial SUPFOrt fr(xn Worcester Muniopal Charities). Sbjdenls volunleering r8c8ive training. ongoing supervision and support to Iplp deliver thls weffare benefits casework Sery1 to Clients. 137 dnts reIved advice and assislancg from th8 projact in the year and the total now income gained for ¢Ints in Ihe period was OV8r £473,gJ6 plus other total financial gains for dients ltrrough maintaining or regaining Iheir previous entitlement to benefits) amounting to an additional £30,753 116 Ind18¢ clients ra1Vad Benefrts Advi¢8 and Casework to help them appeal deas1o ol Ihe Departmgnt of Work and Pensions in relation lo UnNersal Credit, Dis8bilty Benefits and Incapaaty benefits. ThLS Speaalist Help was prowded as 8 result of part of the Lott8ry fund8d Project to prode outreach advice 58Nices to provide 8XtTa capacty for Benefits casework with a focus on Her8fordshire. As a su totsl fina1 g&ns through new hts)me lor clients and th8ir farnity amounted to £278,167 345 dients ceiVed Specialist Benefrts Adwce and Casewowk asstst8nce in Herefordshir8 as a resutt ol funding we recdved Irom thg AsS to Ju51Ke Fund Improwng Iwe5 Through Advi¢e IILTAI during 2024125. This Spaaalist Help was delivered in Worcester and Herefordshir8 prowded to provid6 extra capality for Benefits asgwcyk. As a result total fancial gains new and ba¢kdatèd lie0 for dnts and thelr famly 8rnounted to £636,959 101 indmdual Patnts and p8ti8nts' famity nmbers referd to ovr Benefts Advisers fijnded by and based at St Richard'5 Hosplce were helped with b8ts adwce and casewcffk. A5 a re5utt total finarth81 gains ttrough new ncorne for ellents and their famly amount to £226,574. In additK)n i)th8r financail galns for di¢nts arTK>unted to further £55,088 in total. 101 individual vulnerable clients Ifor exarnple with sevefe and ondurirvJ m8ntal health woblems or MIng Disabilili8sI were helped with benefits and hJ$ing Issues by wr part time adviser fijnded by The Lasletts Charity. 197 frdrrrilies in Hef0rdShff8 with children under 5. Herefordshire frAJdbank clEnts. and vulnerable P8r1510w*rs. who required financial support und8r the Household Support Fund IHSF5lwere given Benefrt and Debt Advice We delivered two Money man•Jenwnt projects in 2023r24, funded by Worc8Ster5hire County Council and The Trussell Trust a5 follow5.. Page S
Citizèns Advieè Woreèstsr and Her¢ford$hirg R•port of the Trust0 forthe Year Ended 31st Mah 2025 344 clignts were helped by a 1.8 FTE Money managet Adw58rs (increasing Irom 1 FTE to 1.8 in June 20241 fund8d by Trus5811 and Worc8Ster Foodbank to provid8 D8bt a5S8&8m8nts, advirA on budgeting and incorn8 maxFmisation thrOh benefit checks to clnIS referred by the Worcester Focxlbank or who were issued wth F(XKlbank Vouchers by Cits'zgns Aojvice Worcester and Herefordshirg. This project obtained totsl financail gans for dients of £484.598 and olh8r ffinanc¥al gainreimbur$ernents of £35.766. In addition this projec¢ dIreY helped clients with debt adVI1¢aseork in single debt issue cases or cases wth only a few lower value debts resurning in debts totslling £61.293 being written off or Scheduled 163 ¢¥en15 We helped by a part time Money MaNag8Tll8nt Adw5er funded to provide Debt as5e55rnent4 advi on budgeting and income tnaxknisation through benefit check5 to advise referrals from Act on EngY - who work with Worc8stershir8 County Council in thè ddivèry of Enèrgy Advicè and èn6rgy vouchtrrs lo dntS eligibl& for help und8r the Household Support Fund. Thi5 project obtained total financi gains for clients of ()ver £85,000 this was delwered through The Wtsrcester Advice Nthrk, an adwcè partnew5hip of Advice organisakn'or in Worcestershire which wg lead. Penslon Wl$• Tls year. we celebrate 10 y8ars ofthe Pension W1$9 Citizens Advice Worcester and Herofordthre is one of 38 k)cal Citizens Advice who have beBn deliverirrfJ the governffnYS Penslon Wtse seThice since tts launch in Aprfl 2015. Penslon Wise Is a gu¥Jance SerCe from MoneyHelper, that $UFVOrts peoiAe aged 50 and overwith their defined contributw)n pension ootions. This Ye Pension Wise: Supportorj 83.000 clients their pension (Ptn$ across thè Se1 in England, Wa$ and Northem Irela Reduced the waibng Ime for an appointment, dropping trtsm 30 days to an average of 18 days. meaning people ctrjkl get the 5UPPL¥t they needed quicker Client salisfaetion ratas rèmainèd high, exdIng 91¥0 8cr¢)5S the year Clients reported an increased confidenc8 in recognising and avohlin9 Peon scams. with 92% saying Ihey felt confrjent in this area p05t a Pension Wise apPotMent S•ThirAS for th• Singl• Homoloss: CitIz8n8 Adce Worcester provides a number of private rented Sector awss schemes aimed at the prevenbon of hom81e5sness amon9 5ingb people and ¢hiklless rx)uple$.' Ihese sewi$ are Thtred on the 'SmarNove' depo¥At guarantea scherne 'SrnarLets' soual lèttirgs agèncy. The maln locus of this work is in Worcester Clty trArt we also provid8 assistance to Sing horneless people in other h)¢ations in the County. These schemes provide practical as5iStan(% and ongoing support to those who are horneless or at risk of homebssno$5 to Secure and retsin suilable arLorvwnodation. Th? rnain achievernents and Perf0mnCe ol these schernes overth& year are oudined below.. 695 individuals who were single and either homeless or threatsned home$$The$S were helped thrOJh advice. regardiThJ lernp)rary and kjng temi housing options. Th8re were 360 referrals and 288 applicants to our private rented sector a¢¢ess schemes kst year. Al applints e1Ve adwce assistsnce laun9 lo thelr housing siluatson. In total 70 were helped to secure and settle into suit)le accommodatk)n and 30 of thas• ware housed in propejt.es manage(I by SmartLets or through the prowslon of a dep)sit 9uar8nt6e Lrnd. 77.7% 01 applicants have a Ve1 of vulnerability In addition to the risk of homekssness, most wth more th one O)ntrttrbn9 issue. The most wmmon waro.. a history of home16ssn6ss. a history of offending, montal ill hearth. drug an¢Yor akohol probl&ns and F¥x)r phyal heaNh. 29 had $pt rough in the 12 monlhs before approaching Srnartmove The SmartLets sodal kttwigs agency had 86 prowties 113 HMO'S and 73 seN-COntasnod fl8ts1 prow¢Jing 119 units of¢0MM0daon under managernent 8t the end of March 2025. In total as al 31 Marth 2025 there were 170 tenancigslLic8n5es across Worcestershirè whw8 Citizens Advice orcester ha¢Y either prowded a deposit guarantee bofid to the lafidlord or was dlTectly managing the woperty through the SmartLets agency. Fundraising odivities The charity dcs not tively solot rngTrthts ol th8 public for donatioTrs, either direcuy OT usng a prO1Cal nd-raiser. As such the charlty Is not bound by any voluntary scheme for re9aUn9 fund-ralslng. FINANCiAL REVIEW Flnznclal po$ltlon Total Incomlng reS0w for Ihe year were £2,235.488 12024.. £2,217.8561. an Increase In tolal 1me of £17,632 compared to 2023124. Expenditure increased forthe year to £2.112.957from £1,936,111 In 2023124. Total funds cathed foTh¥ard were £2,186,924 {2024.. £2,064.3931 of which £1,571.611 12024.. £1,442,121) we UnstriCted fvnds, this irtc)Jdes £597,126 12024.. £597,1261 in fixed ass8t5 repr8s8nting thr89 social investrrEnt propertios provhjing acL*)mmc¥Jatitsn for Ihe single IK)rnek5S. Pagè 6
Cltlzens Advic• Worc•st•r and Hgrefordshlre R•port ofth8 Trnstees lorth• Year End 31$t Marth 2025 The luture is uncertain in relation to a number olcurrent prlect ftJn¢ng grdnts, suth Thè Money and Pensions Services, Debt Advie& Project IMaPSDAPI ctraCt hèkl by Cen$ Adw¢e, which we are 8ubcontrdCted by Citizens Adwce to d8lw8r this Serm in Worcestsr City and Hereford5hire was due to bè omrrM¥sioned as our current contract ends on 31 Marth 2025. This contract has already been extended by 3 years from 1 April 2023 - 31 March 2025 and in January 2023 we We advised that Ihe fundwig to Citizens Advko from The Money and P8n5ions Sèrvicè IMaPsl would be vjt by 10%. thls Sued in a recruitment freeze and as one of our caseworkers r8tired in May of 2023. this has resultfd in us p6rmanentty losing fundNg for 0.5 FTE rASaW00r. This contract has now iEen extended again to 31 Mareh 2026 and we understand thot recomrTUS5ioning wll comrnence in 2026 with & VI to the new ¢xJmmi5sioned eontrad commencing January 2027 orApril 227. Our Pensign Wiso contract was extended for tsvo year5 from April 2022 to 31 March 2024 and again IOT one y8ar from 1 Apil 2024- 31 March 2025. At the stsrt of the s)nd haff of 2024r25 we werg ther8for8 unEkor whether d)e service would be recommissioned or wh8th8r th8 contract would be extended. It wa5 however finally confirmed in the final quarter of 2024125 that the (ontract Wgukl b8 extended for futher 12 months to 31 March 2026 but that this woukl be the final year of the contract as the SeN&S would be brought in house lo be dalivwad directly by the Money and P8nSK)ns SeNic• from 1 April 2026. Our MaetnilL4n contracts for both H8r8fordshire and Worceslershlre were due to ond on 31 Decener 2024, but were exter¥Jed during the third quarter of 2024125 for further 12 monlhs to 31 Detsmber 2025. It was howev8r nfim*d at lh8 end of 2024125 that the Macmillan W8lfare Benefits AdvKe services would end in their currènt fcKm in May 2026. We therefore understand that our Macmilkn wntracts will b8 extended lor a further S months lo May 2026, after which the seice in ils current forn will 8nd. Our 4.year Nath)n81 Lottery Community Funcl Grant zwarded from 1 October 2021 bj rn88t the o)sts of developing and ddiv8ring Cttizens Advi generalist 8dw¢e 8nd specialist advi $8rvic85 at outreach IcKabons In Ihe markel towns and other venuès across the County of Hereford5hire is due to end in Septetnber 2025. In additim, this fund also meots the costs of In¢asIng c8paLity at our central Hereford office through the introduclton of open4ooT drop-in adwce 5e5sions and increasing our capacity to deliver spetyallst Housing Ca5ewc¢k and Benefits Cas8work with a focus on H8reford$hire. This has Ihorefore bggn cCIal in us devek%)ing maintalning OurserviS in H8r8fordshire. )sl grants rekting to the provlsion of'core" a awarfed on en annu81 basis and project fvndlng has bètn subjeot to annual renewal and 6Xtenslon over the lasl 12 rnonth5. These agreements wll corne tts an end during 2025126 with no certainty ov8r Iheir wntinuation. In addil'on in th9 casa ol the HOLehOld Support Schemè funding for adwce S•Mces wa$ only confiTh& for a slx month period during Q1-Q2 012024125 before furth8r funding fLY 03Q4 was lat9r Wè woo however awarded a S-year A$$ to justi Fund Grdnt (funded by Ihe Nati(ffjal Lottery) 01 £5(l,0[X) over 5 years payable at £100,000 p8 from March 2024 which we are using to maol th8 costs of developing and delivering Speaalist Benefits Cas8work S8rwce acros5 our organisation, This ain5 to fur¥J in the region of 2 FfE casewod(er5 QV8ra 5 yèar pariod. The fundin9 is strudured so that the proje¢t Is a k)n9 tem projec¢funded for 5 year5. Tke futur8 overall financial FKJ$itK)n remains ch81knging and uncertainty al the end of 2024125 has been increas8d as tK)th thg Co¥id-19 parmlemlc and the cost of L¥iSiS has affected Ihe av8ilability of grants from some k)cal fundèrs for our core seNces. For examp Worcester Municipal cherftS, wh) are our largest core funder have reducgd their nts by 25./0 for 2025126 and The Hopmarkel Charity was not awarding any grdnts at th$ start of 2025. In addits.on thore B a greater amount of eompetstbon from Charitab organisations for lundir¥J - particularty from tse charities that prowde short term crisis 5UPPOrt for individuals in re cope the cost of living Msis. Sirnilarty rwThing usts ar8 h)creagng as a resurt of thè eost of living Crisis. TnJste8s hav& lor a number of ye8rs recow15 the diffiujlties in $U5taining grant funding at curront levels and have continued their strategy of inv8slrnent to both duce costs and generate InM from charitable aclivities. Mosl significantly, lh has induded investin9 n thè acquistw)n of Suitable WOpert to prowde accommodation for the single homeless which ako generate an income from rents for the Chty to rr1 the running costs of Ihe proi8ct. Pag8 7
Clthns Advice Wor¢estsr and Herefordshlre Report of th• Trustees for thg Ygar Ended 31st Mar¢h 2025 FINANCIAL REVIEIV Prlnclpal fvndlng $ourcg8 Tho Charity is funded from a varietyof source5 both stattrtory and charthblg. One of the largest sngle source of fvnding was IhB grant from wOrter Municipa chai11 CIO d £205,865 12024.. £192,938>. worrter Muniripal charrt CIO also promde rent free commercial premlses whith is vaued at £36.755 12024.. £46.2401, bas8d the ChaThtys us&ge proportH)n of the premOs. In addtlion, 68 units of accommodaknn for the hornel8S8 arg managed ty Cibzens Adwce Worcester and Herefordshir8 on behav of Worcoster Munkipal Charth8s. A management charge of 15% of th8 rent receiwed is retained by the tharity lotalling £63,911 12024.. £60,637). which ¢xntrbuted towards Ihe cost of our WO wilh tha singlg homeless. WoreesleT Municipal Charibes are lh8 most signffi¢ant tontribulor to meeting thè (x)sts of Ihe charty's core a¢ivities in Wortsgtar. Chanty woukl like to acknowledgg their gratitude to thg continued suppN)rt of WOrSter Munlcipal Charities. rhe Eveson Trust wovides a funding D)ntribution to the cost of our work wth the ngle homeless in Worcester. diti'on, Th8 John Martin Charity ftjnds simiL8r work in Wychavon. Wyre Forgst District Council also fund projects working wtth the ngle homeless in wy Forest. Worcestershire County Counc51 also contrfbutecl funding to th8 provision of wre sorwce5 delivgr8d by Charlty as part of the Worcestershire Atlvice Network <WANI. This indud8d additional funding to deliver provision for those In ed In accordance with thè Household Support Fund and to provtde extra capacity or MataIn existir4J capaaty for Money Management, Debt A5se5sment Income Maximisation Athi¢e and Benefits Casework. In addition, Worcastar Cty Council fijnded core $2ryices ift relation to the contribulign mad8 to weventing homelessness in Wor(x5t8r to support both OUT advice servi$ spedfic inlllatives to provide seMc8S to tha single homeths. Wg receivéd additional funthng from Worcest8r City Council under the Househokl &Jpport fund for staff Iwurs to supwrt our Vo5unteer Advisers so we w8r8 ab to maintain the capacty ol our open door drop in adwce s&rvlc& In Worces18r City Centre. Additionally this provide5 further capatsty to assist dienls ¢0 access our internal i)Kome maximlsation. rnwey manwjemenl. dob( benefits and housing advice, and to a150 access Crlsis support schgm8s across Wtsrcesler, (such the foodbank. Amicair. Worcester Munl¢ipal chariues. individual grants herne 8nd Th¢ DlscNtlonary Wgwarg Assistanca S¢hamo1. Substantial grants were re¢erd vi8 Citizens Advic8 from the Money and Pen09 SeM¢& to provklè debt ad7C In Worcèstar Cty and H8reford$hire and from the DWP for the delivery of the fat0-faCe elernenl ol Governmgnts Pension Wise sermce in WOrSr$hir0, Her8ford5hire the Chetsnham and GIDucest8r atsas of Gh)u¢eslershir8. During 2022123 lollowing the Covid.19 pandemic Pension Wise Guidan was delwered as part of a national teleplone sarwce, hOW8rfaC&lfa¢e adviTr was intrfxlucod which dslNor8d al offi¢8s in Worcester and Hèrèford. A numbar of orgaThsations provided funding specifically lor advice wort( with particular client group5. These inctude Sl. Richords Hospice in WOrStr, for those receiving their rare and Macmillan Cancer Support for thos¢ with a cancer diagno&s and the families In VVorceStershi and Herefordshire. We also continued to receiv8 payrnents from the Legal Aid Ag8ncy to cover tha cost of legal advice on housing rn8tters, provided undor o)ntract in th8 hvo counligs. Vve also receive a grant from the Las1$ Chaiity to adw88 and provide * level of support and ¢asew(wk to vulner8ble dients ¢x)mplex proN0n. We also suNx)rted by Thè Trussell Twst and Worcestar Foodbank wk) currendy provK1e ftJThlin9 in 8 project which cornm8n(xd in October 2023, to deliver Money ManagemenL Dobl Assèssmant and Inrne Maxmi58tion ad%Ace to Worcesl8r Foodbank aients. DeTrvery of 'core' seNices in Herelordshire fu¥ed frorn 8 number of 5ourees kndudlng Ross Tobw Council. Hereford City Cwncil, Bromyard Town Counal. Th8 Hope C8ntr8- Bromyard, the Philippa Southall Trust aA other nor9$trl9d funding ftom H8rèfordshiw Counol Ifrom sources such as the Household Supw¥t Fu. HSF for sp8ufic Fffoiects during th8 yearl. Incorne eeNed lating to the "e- seNc8 in Her8fordshire is 'Nng-fvnc. to 8nsure expenditure is directty rg18d to our activiti05 in the County. In additk)n, Herefc(dshir8. W8 rectivsd cost free accorrrodation from The Herefordshire CouwAI and fvThSing from The Househokl Support fund to (y)mplement and support both our core Ser5 and th8 Hefrd$hlre Outreh Projact fded by The National Lottery Community FurKI. The Househokl Support ftfnd projects wè have dgliv8r8d in Herefordshlre ha5 specificalty funded adviE8 serwce$ Ifocussing on income rnaxlrn1sati arnd money management) to ilw in need wlh chmren under Ihe age of five, vulnerable pensi0Thgrs arvj food bank us*rs. Page 8
Cltlz•n$ Advice Worce#tsrand Herefordshlre R•port oftho Trustees forthe Year Ended 31st March 2025 FINANCIAL REVEW As result of a grant from the Community Organisations Cost of Liwng Fund from the Nati{81 Lottery to support o Smarlmove and SmartLet5 Projacts durfng 2023124 we were 8ble in 2023124 to meet the ¢osL8 of 8xtra stsff t#ne to comete a reawsting of all ol our properties lo ensure we are workiw as efficEnty as possible and maMis1n9 our net fgnts whi¢h o)ntrfbute to the $ts of both our corE Smartmove and SmartL8ts ProjeLts for the single hornd¢ss and thus maintain our capacity. All ol these objects'ves weTe succ855fully achleved and these gnablad us to increase net rent Ino)me durlng 2024r25 and wè hope to build on this during 2025126. This is partiwlarfy important because ¢wo gf our acwmmcxjat'on pr(4eCts for the slngl& homeless fundgd by th& Ministy of Housing, Communrtiès and Local Goverm)ont IMHCLGI. through Worcester City Council lil The Accommodation for Ex Offendgr IAfEO Project to house single ex-offenders in Worc98terl and lill Th8 Rough Sleep8r5 Accommodation Prqgcl IRSAP to provide Èccommcxlation based support for those who have or are al risk of rough sl88pingl ended at the end of 2024125. At thè end of 2024r25 w8 were in conversation wrth Worc&ster Cty Councal contsming tuThJing from The Rough Sleeping Prevent and Recovery Grant that th9y had r8cerved to r8pJace the RSAP and AfEO sch8me$. R8sÈrv•s poll¢y The Trustee Board h8$ eonsldered the Charftys r8quirernènts lor roSee$ n light of th8 rnain risks to tho organisation and its futuro plans. It has blish8d a policy that the unrestricted funds not committed. OT inv¢sted In tangitje fixed Assets hdd by the Charity should be b9Pan 3 and 6 nN)nths' operatwjnal expendibjrè. Bagted opwauonal expenditure for 2024J25 was £1.820,500 12024.. £1,717,443) lexduding SmartLets propety costs). the level of serveS reouired is therefoTg belwe8n £455,125 and £910.250 12024.. £429,361 and £858,722). Thè Trustee Board review1 th¥ ¥91 of reservgs he during the yeats 2017118 and 201&f19. Thi5 revrew took t0 acixjunt the unrestrict ffixed assets, consisting of soual investsnent propèr, whth codd be sold in thè avent of any serhJus e$tentl threat tr) Ihe Charity. AS 8 result of the revw th8 Trust88 Board dedded to dy th8 levd of reseNes held to nearer lo the knver. &month riguT8 and they redu1 tsgsh re5erv8s Ihrough the purchase of a fUth s¢YAal Investment prop8rty which was mpleled dudng 2019r20. The bwer knv81 of r8s8rve5 held Is considerwl by Ihe Trustee Board to be suffiryen( In lh* event of sunifirant radtiOnS In fundin9. to rne8t any outstand11 commitrngnts and malntaln adleS at a rgasonable 18vel, Whi efforts to repla k)st frjndiro andlor identify and secure aliematwe sour¢os of income are undertaken. Th15 will dlow. if necgssary, for managed reduction in servitss and rosourTrs to minirrMS8 th8 impact c4) the Ch8nty and its tenefidèries in the 3h)rt to medium ieryn. Pa9
Cttizans Advlce Worcester and H8r8ford5hire Report of tha Trusté•$ for ¢hg Year Ended 31st March 202$ FINANCIAL REVIEW Unrestrlcled funds ¢urrenUy stsnd at £1.571,611 12024.. £1.442,1211., this indud6s fixed assets of £599.058 12024.. £604,3481. A number ol deslgnated funds are #i pla. as follow& Offi Buikling5 Fund." £60,000 (2024." £30,000), whkh Is deslgnated to rn8el the o)st of repair and rodocoration elthe ChaThty's premises. tT Fund.. £25,OLK>12024.' £20,000), ¥thich Is dosvJnat•d forthe replacement of IT. Given thatthe organisation und8rstand Ihat Windows 10 is no longer beng sUPPOrted from autumn 202S we anb¢ipate that Ihis fund bo need8d in future. Redundan¢y FLnd.. £271,612 {2024.. £262,384), which ts dashJnatsd to provide sufflent funds to cover thè tost I redundancy. Smartlets Buildin9 FLnd.- £35,OIX)12024.. £Nill. which is dasignaled to meet the wsts of antiripat8d fapairs to thè Smartlets proper8. The presenl Ve1 of reserves avaikible to Ihe Charity stands al £972,557 12024". £837,773110)mprising the general fu ss fixed assets of £580,94512024.. £525,389), aThJ designated ftjnds of £391,61212024= £312,384) whlch reygs9nts 6 monlh5 b98ted expendthl, lènd only 3 months expendlture rf the designated fund5 arè not indudedl. Total r8stii(tsd fvnds as at 31 March 2025 wefe £615.309 12024.. £622.2721, bringing tot81 tharfty funds to £2,186.924 12024.. £2,064,3931. Tho restiictsd fund irtludes £105,633 in The AcsS to Justice ILTA fijnd. provi¢J8d funding for benefits casework project that cOmmend in March 2024 for £500.000 of funding OV8r 5 y8ars. £100,000 was received at the start of th8 prqect in March1£98.786 of which was caTTieé over Into 2024125 of which £93,153 was spent we have budgeted for wage rises acr055 Ihe projeet over S years sci there will ba vnd9rspend in thg firsl y9ars of hvhat is a S year PmJ8CtI. W8 rec8iV8d tha second paymènt of £100,000 dunng 2024125 which ha$ resuhed in the rrent amount in thls nd. Thg r8$lricted fitnd a150 LjdeS £336,543 wlwL is the value of our Hopmarke¢ Propety that can under our leas wilh the Hoprnarketonty be US for our charitab benèfft In ad¢Yition, the Charity holds specific r8Strictsd funds io ¢xv8r pos51e liabilitios In rekition to the operation of its private rented sector access sthemes, SmartM(w8 and SmartL81s to inchjdè potents.al losses against deposit guarantee bonds issued to ndlOrd$ through the Smartmove s¢hgm8 and meeting leasirwJ cornfflitinents and any pa¥S for whith we ar8 restM)nsible in relation to SmartLets properbes. The value of these funds is VieWed on an annual basis in lin8 wilh idenrIed possible liabilities going f¢)rw8rd, however, 8$ Ihe58 fund5 d8cr8a5e (see page 321 the charity will need to make any hjture prowsion for th9 possible liabilitYa$ by d¢¥ignating unresthcled funds in a ngw desyJnatsd fund. which has been calw the Smartlels Build'ng Fund. Thls year. a provislon has been estlmated lor the dlapld8tion costs of ttvo lea58d prop8rtles Ihat are rnanag by th8 Charity as part ol the Smafjets stheme, whith is based on 8 surv8yors' rewt. Ref8rto Note 18 to the acry)unts. The Trustree Board want to maintain heathy reserye8 in line their poliw, but I11 ¢(tInUe to mnhor the level he, giving consideration to how th&y can b8 bost US to fvrther the Chariws objectiV8s, both in the slK)rt and k•Thger temi. Due to the uncertainues lolh)wing the Covlcl 19 pandemic, the cost of Iving cri518 and tha r&sullng unc8rtain e¢onorni¢ outlook, the trustees have poslpord reviemng Ihelr current SerVeS policy in rec8nt years. However tt)e trustees have started lo review their Current Resejves Pc4icy since the end of 2024125 in order to.. lil look al the lev610l cash reserves required including the need for tre oJrrent Bn(J further designated funds gNen the chariws potential abilItieS 1111 to assess whether Sne of the Orgl$aOn$ uJrront r&swes o)uld be inves18d in a forn 50 Ihey can also fdfil the Ch1.6 benefft. Page 10
CItrn8 Adv1¢¢ Worcester and Heretordshire Reportofthe Trustees for tho Ygar Endad 31st March 2025 PLANS FOR TrIE FUTURE The dimate of austerity with cuts In public ynding At bottt the k)cal and natn81 level since 2010. together with the fvtura uncertainty due tts the cost ol living crlsis. ha$ continued to have an Impa¢t on Ihe Charity¥ c(Ke fLthding posilK)n and the G8pacaty to d8v8lop new projects and 3ervi¢e8, which (xn b8 5UStained in the mediurn and k)nger temi io meet the inueased demand for our servic8S. Sinc8 th8 pandernlc we have been able to manags finandalty and sustain So¢$ linltkilty d8v8lcp8d trom grant in(x)rn8 frorn Covid-19 fundiry and cost of livlng funding) as a result of fvndirg from the Hou5ehdd Support Fund frorn Worr£ster5hire County Council. Worcester City Council arKI Herefordshire CounThl to supp(xt SfiC projects that are delivgrgd wilhin the scow ol our seNice. Unforiunately these fuling ageEnts hav8 b88n extremety short term, (usually for a maximuffl of 12 months). However in 2024125 the HtyJsehc4d &pport fund was only availabl8 for slx months from April - Septem[ 2024 and it was OTr in Sept8mb8r 2024 that the govemment confirmed anoth8r six months fuThJing Iwhth then had lo ba distributed try our bcal authoiitE5, to onsure all funded project5 and trisis support sthemes within scope of th8 funding. This fundiTrJ has a130 b88n subject to spending thin this short ric. Flnally we dwj not have confirmation that th8ra would be an addklonal Household Supp)rt Fund SettMent for 2025126 until quarter ftyjr of 2024125. Su¢h slK)rt t8rm allocations ol funding hav8 th8r8forè mad& ft dtffi¢ult tr our p8rtnors In local authoritiès and charities such as ours to pL4n both financialty and logistiGglly to sustain any new or 8ddthon81 advicg servic8S C8p8oty that we have developed - inc4uding the retention of the staff who hav8 Irainad and developèd s11$ and 8yrience that art in smort suppty. The8e ryrrAJmstanees have been particularfy diffiojtt for tsJr dedicated stsff and volunteers vtho have trainod for new roles and Ih8n h8v8 unsure how long the s8r¥ices Ihat they have devewed together (for which there is considerable denwndl will last. Thoso circurnstances havo ba parW¢ulady str8ssful fot our staff given the wncèms about the securty of Ih8irjobs. Thè SUPVK)rt we have rgiv8d from Worcester Munlcipal Char"e$, who hav8 en our largest core ffijndgr fDr rNny has betrn uuo81 in us being ab19 to provid8 a strong core semce. We are supported tiy oth8r IoGqI charities WorrEster but In 2024125 have received reduc£d furmling from oih9r supportlve local tharitses due to the diffiwth'85 they have en(x4Jn18rgd in Securing Income since the pandem and cost of Ing crisis. This trend is unfortunatety continulng due to th8 pr8SSU chariues are under and we w8r& infonned by Worcester Municipal cha[1e5 that U)ey will have to U al th•r organisation grants by 25% in 2025126 and other charib.es that have weviousty supported us aro not awarding any grants. As an organisation we hav8 b8en seeking funding to tpe with th8 eontinu8d demand for phone advi - Partilaty for tyjr tèxt and call back 5eMc8 in Worcester (which we introduc9d at the start ol the pandernic in 20201211. The oryani5akn was able to $Vre tunding lor thls from a Citizons Advice Cor8 gmnt available for 1 year from July 2023. The lunding for this ended in Juty 2024 however we were able to wntinue this 58rvice to maintain our corg SCeS and supportthe volunte&r s8Mce, though HSF fvnding from Worcester City Cwncil. Al th8 5t of 2023124 we werg awarg that our Henry Smlth Grant Ihat rnet around 40% 01 the co$& of oui c Herefordshire Se In Herefordshire wos en45ng after over 5 years of fundlng 5inca 2017. We initialty were 8tAe to meet this polents.al gap in funding with a variation to our lottery grant to meet this potential hole in funding. In 2024r25 the Household supwt fund grants for core s8rwii% projacts along wth a reorganisation of staff alld u5 to molntain s•rvices. Our plans to seek addttional funding in Herelordshir8 have been wccessful to dat8 since tho end of the Henry Smith Grant and also following the awaril from tha national Lottery Community Fund for a 4 y8ar grant fvndiro of £495.000 which cornrnenced in October 2021. to meet the costs of developing and delrrfering Cth'zans Advica generaltSt advice and spedalist Sgrvicos al outroach IrK2tions in the markèt towns and other vewe5 attoss the County of Herefordshlre. H(wever Herefordshire will bo on& of our prlority areas In 202S126 as our Lottary Outreach Projed end8 in 2025126 and we need to find a longer term solution. Given our collatM)ralion h the Heref0rdshI counul thrOh tha delivery of Household Supfx)rt fund projects 8nd a rgee project. we hav8 b8en in talks to dis$$ 8 core grant and certainty regardiNJ cyjr cUrnt acwmm(atiOn in Heroford whld) the Hereford8hir8 council ptwde $t free each year ¥th¢h amount to a 'grant in kind, of £32,000. Central premises based in H8r8ford a essential in order to deliver and rdinate our actNilies acros5 HeTefordshiT8. parliculawty now that we have been suixessful in gaining ft>ndiTvJ from the Nab"onal Lottery Conwnunity Fund to d8v8lop outreath and make our Serv[ tnore ae$sle thrOuoUt all of Herefordshire. Pe 11
Cibz•ns Advie• Woreester and
H8r8fordshlre
Report of thè Trusts•s
fortho Year Ended 318t March 2025
Ovèr Ihè nèxt 12 monlh9 the Ch8ltty¥ irmtsal pfttirity VAII 8gain continue to bo tho maintenanc of 'core servi$ at Ihe
18vel during 2024125, and to rnaintain the incr8ase made during 2024r25 of the afflount ol fa(£ lo lace appoitments and
amount ol open door advice dropin services in Wor¢ester lthr8è days pèr week fundod by core lundirg) 8nd
Herefordshire (three day$ per wgek fvnded by Lottery funding) delivered durin9 2024125
In addilon to the MaIntenan of fe-tO-face Se$ the organlsation is also committed to ensure that oth8r dwnng15
such as our t0phone adwce setvke though wOrterShire Advi¢eline and our text and rall back s8rvtC8 in Worcester
arKJ Hsrefordshiro {whid) we introduced at the start ol the pandemic In 20201211. Our selVe tK)wever wll indudè a
general service to the public in wOrster Clty and Hereftsrdshire and the conts"nua"on ol the prFvate rented
sector accèss sch8mès Srnartmove and SrnartLets, which are focused on prèventing Single horneles$ne$s. We will also
rnaintsin face-to-frdee sertqce lortlK)se di8nts that ne this to progress Iheir problems and prevent h)melesSne.
Th? organlsatK)n howev8r gxppds fvnding for our wrg 58rv5 to bg a challenge over thè noxt fow years due lo fewpr
grants avaiL4b18. In adC, the wid8ty predict8d increase in demand for our seNices due tts an increase in inflation
which resulted n Ih8'cost ol livire. crisis for those on bw and rnedium incom95, has continu8d to be eVK18nced from our
expgrience.
We plan lo incwse the number ol propeiies under management by ctur SmarfLets social 18ttings ag8ncy ovar the next
12 months. We currenty fa a Challenge as many landrdS have deaded to sell properb85 reducing the number of
HMOS avaibbl6 to us, this initialty aff&¢l8d us at tho stsrt 012023124 and it has provide diffi¢ull to identify prop8rties to
replace tJe. As a $11 of a grant from the Communty oryankSa"Ons Cost of Living Fund from the Nationa1 Lottery
during 2023124 we were abk to complete a comprehensive re
Cltlz•n$ Advice Wore•8t•r and Herefordshlre R•port of thè Trustees forthe Yr Ended 31¥1 Mar¢h 2025 We are therefore loc4(ing lo find funding to dev81op a see to cornpte eMerge1Y Housing Casework 18$ Iherg are no olh8r LAA or LAA providers of htrusing ca58work In Worcester or Herefordshirel and to fa(ihtste referral for di8nts who are elJIb for LAA advrA and assistanc8 or IEgal representation, lon the basi5 of Ly)th the scope of lh8 LAA scheme and finanual eligibility) to LM suppliers in surrounding counts"es. The Proposed houskng casewo¥k9r wuld also prO¥e advice and a5Si5tanc& to those nol elpJible for LAA lunded work or vthin the $pe of Ihe scheme trtrt nonetheless need help and are in need. Our MaemiltAn contracl to provide W8br8 Benefits Adwc4 and Ca¥ework for p80ple affecled by cAncer in Worcest8rshir& and Herefordshire has been extended to the end of 2025. However w8 hav& bean told tha¢ this fundlng and sgrvica will be extended lo May 2026 but that the grant aryj SeN1 will then end thwr cwent fomi. We are currenuy engagtd wi nSUltab0n Cilkens Advlce and Macmillan as it is undear whal K4acmlLgns expectations a for a new (much reduc8dl s8rvice and whether such a service on this ba5Ks Is vIate. STRUCTURE. GOVERNANCE AND MANAGEMENT Governing document The organisat)n is a ¢harilabb cornpany linited by guarantee. incorporated on 23 February 2009 and ragigtered as ¢hanty on 11 Mareh 2009. The company was astablish8d under a memrmandum of a5soaatlon whKh established thè objects aThl the powers of the charitable cornpany and is gtsverne(J under its artides of association. New artid&s were adopted by a spec1 rasolulion daiect 30 January 2014 and N8w Artic$ were agan adopted by a special resolutiDn dated 3 Decemb8r 2020. In additlon the organisatron changed it5 charitstb and company namè from Cltizens Adwcg Worcester Bureau & WHABAC to Citpzons Advice Worc8St8r aThJ Herefordshlre by special resolUtn on 15 Dernber 2022. RruItmen¢ and appolntment ol new trustoos Th8 dlrectors of the company are 8150 charity trustees for the of tharity L4w and under the CcffipanS Articles are thown as members of the Trustee Bgard. Thè maximum number of TnJste85 15 15 who may be elected at the AGM or cWed by the Trustee Board provide(S the total numLr of ¢wpted Trust8es do88 fiol exceed one Ihird of Ihg total nurTèr ofTrusl86s. Trustees are elected or appointed for a p8riod of 3 years may be re-elected. Trustees arè rècruit4d based on an evaluabon of their skills arKI experience against (xrterta set by the cryanisalion. Tho Truste8 Board also sasks to ensure thal ils cornpositk?n r8fi8Gts th• dNerrity of the l(Thl ccnmunty aThY users of the Organis8ticffl's serwiees. Induction and tralnlng ot newtrustegs NtruSteeS ar8 provrd8d with an Induction Pack containing.. - C>Jid8n( M the rok8 and responsibillies ol Trustèe Board Members - The Memoranclum and Artides of Association - The most TnI Directoffs Report and Audited knDunts . The ChadW5 cwrent Business Pi8n - The most recent Annual Remew re)rt This is up with an induction meeting with the Chlef EXeCute andlor Chair, whlch promdes an OPPOTlunty to leam more aLK)ut work ol the Charity. focus on curr8nt Board priories and assess any Nrther training ne8ds. New Tnjstees will 8150 b8 invit8d to the offices when the Charity is open lo the public which will altryw them to better understand the dayto day operation ol the Charity and the delivery tslfjts seNi¢es. Organi8ation•l structure Tho &Tr 18 govemad by a Tnjstoe Board ol up lo 15 ffleMrs byho meel at bast quartety to tonthjct nc¥mal lyJsiness. The Trustee Bo8rd is responsib18 for tha slrateglc dlrectbn and policy of thè Charty and the Tru8tees cary Ihe ultlmate re5pon5ibility for Ihe conduct of Citvzens Advree Worcester and Herefordshire aThl for ensuiirq th8 Charity sats"sfies its logal and contr&tual oblvJations. Th8re 15 a fulHime Chref ExgortiV8 Officer who is responstble for ensuring the Charty ddNers the sèNices specified and that key performance indicators are mal. Thè day to day operational managèment of the Organisati and SUP8rvisl ol staff and volunteers i¥ the responsibllity of 4 Servilx Maw8r5. The Chief Exewtivo Ofrtcèr at ManagementTeam are also supported by a part tim8 Business AdnThnistrator and a full time FinanrAal Administrator. Quallfyln9 thlrd paty Ind8mnlty provisions Thg Arbcles ol Assooation states th8t, to Ihe 8Xtent permitted by Companies Act 2006, tho Tru$te8 ar8 Ind8mnthed of the as5eis of th8 d)aiity in latiOn to any Ihqbilty incurred in their capaoty as Trustse5 of the chartty. Pago13
Citizons Advie• WoKèst•r and H8r8fordshlre Report ofthè Trustéès for thg Ygar Ended 318t March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Rèlatèd partlès The Chanty is a wember of Citizens Athice, the cperating name of th8 National Assodatitsn of CiJzens Advice Bureaux, which provides a framework for stsndard5 of adwce and ¢asework managern8nt as well 35 rnollitoiing progress against Ihese standards. Operats'ng p)licies are independenlty determinwj by the Truste8 Board of c]8 Advic6 Worcester and Hèrèfordshirè In ordor to fuffil As ¢hantabl• objocts and comply with the national m8mbership requir8rn8nt5. The Charity is Also g member of a Homekss link, the nab.onal membernhip charity for organisations who WC diretty with pgopb who bocome horne5$ in England. Thè tNstees also take active steps io maintain and d8V81op relationships wth local authoritss e.g. Weffjce¥tefshire County Council, Worcester Clty Council, other dislrrt counciLs within the Worc8St8rshire. H8r8ford5hir8 Council and town counuls th5n Hereforilshire. We also have r8LqtK)nsh¥)s with a number of oth8r organisations induding th8 L8gaJ Aid Agency and oihor charides indud¢ng MaCmill Canr Support. Crisis. Ma9Js Day Centre, Sl_ Palls Hostel, St RhardS H05pice and Worcester Municipal Chanty"es. Wg ar8 the lead agency for the Worcestershire Adw¢x Newrk consisting of th8 4 Local Citizen5 Adv1 {LCAI in Worrxst8rshire, Worcestershire and Ag8 UK District or9anisation5. Ri¥k mana9¢mgnt Th8 TrLtstg8 Board consider ttie majoT ri5k5 that the charity fa$ on an annual basis when preparing and updating the strategK pLan. Where approwate. systems or procedures a In pLi¢e to mitigate the rlsks Klentifigd. Intemal control risks arè minimisod by tho implementats.on of procedu$ for authorisation of all transaclions and projects. Pr(edU9 are in a£S to ensure rnrnpliance wth heath and safety of staff, volunteers, clients and visitors lo thg Charity. w0ing to the stsndards to meet the Citizens Advice membetshlp reqU1Ments. Ihe Adwce Qualty Stsndard IAQSI, the communty Legal SeMc8 Sp8cialist Qulty Mark ISQMI and other qualty mea$ure$ en$ a (x)nsistenl qualrty of delNery for all op8fdtional a5P8cts d th8 Charfty. Pollcles and Procedures are perlodical revbwed to they conts'nue to rneet Ihe n88ds oftha Charity. STATEMENT OF INTERNAL clTRoL Thg Trustee Board oversee the informaticfi security of al rsonal lnforrnaln ol tsuf clients. stalf, funders * strategic partners that is prcte$sed. Citizens Worct51er and Herefordshire hohl joint SpOnsIbl1ty for dient dats that 18 held In our case management sy$lern, wtth the national Crf(iz8ns Adce S8rvic8. informtK)n assurance managemont tearn exists to ensure th9 confidentiality, inta9rity and availabillty of all petsonal and sensib.ve data is maintained lo a Ve1 which is Mpliant with the requirements of the UK Ganer81 Data Protection Regtr"on and Data Protection Act 2018. STATEMENT OF TRUSTEES. RESPONSIBILrriES Th8 trustees (who are also thg dirg¢tors of Citizens Adw¢8 Worc8si8r and Herefordshire ts tha purposas of (ompany lawl are $Y)n$1e for preparing the Report of Trustees and the financkql statements in accordance apjkal law and Unitaj Ki)gdom Accounting Standards (Uniied ngdorn Generalty Awept8d Accoungng Practice). Company Law requlres the tnjstees io preparg finanoal statements for each finanaal year whi¢h give a true and fair vlew of the state of affairs of the charilaw company and of Sncomlng resources and application of rw8ources, including tho income and expendiiure, of the tharitab company for Ihat period. In preparing those finanual st2t8rnent5, the tru518ès ara raqulrad to.. select suitsbk accountirYJ polkltss and thon apply them corsistsnty,. obseNe the methods and princip$ in U)e Charlty SORP.. make judg8rn6nts and esbmates Ihat are reasonable and prudent., and prèpara thé financial stat•mants on tha going I1M basis untess It is InapprorK(at8 to presumè that th8 Charitab eompany will contirne in business. Thè trte&S arè responsble for keetyNJ proper &o)unting records which dlsdose with reasonable 8e¢uracy at any time the finanaal position of the Charitab ComnY and to enab them to ensu that the financial statents cornp with tha Companiès Act 20C6. They aro also responsible lor safeguarding the assets of the Charitable company 8nd herKe fr>r taking re85c#ble Steps forthe prevention and detection of froLtd and olherlrwularfbgs. In so far as thè trustèas 8ra awaro.. thèrè is no relavant audit informaln of which the d)aritable companys aud6tors a unawarg.. and the trustees have taken all steps that they ¢)ught to have taken to make themSeS aware of ary rg19vant 8L¥Jit infOallon and lo establish that Ihè auditors ar8 awara of that InforrTh9b"on. Pago 14
Cltlz•n$ Advice wore•sterd Herefordshlre Raport of the Trust998 lorth¢ Year Ended 31$t Mar¢h 2025 Thi5 report ha5 been prepared in aCrdance vjith the special provisKJns of Part 15 01 the Companbs Ad 2006 ralating small companws. royed by order of the board of trustees on .......... 15 .. and signed on its bghairty. S Lisl¢r-Truslee Pag$ 15
Report ofth• Ind•p•nd•rtAudltors to the M8mb8ts of
Citizens A
Roport of the Indep•ndanl Audltors to the Ilernbers of Citizens Advlcè Worcester ab)d H•rofordshlr• R•spon$ibilitie$ of InBtees AB explained rnor8 fully in the Staternent of Truslee8' Resptsnsibiliti6S. the tNs¢ees (W ar8 also the directors of th8 charitable company for the purposes of company lawl are responsible for the PParation of th8 finanoal statements and for being satisfied that they gwe a true and fair vièw. and for such internal control as the trustges d8termine is necessary to enae the pparats.0n of finarla1 5tat8rTrents Ihat aro free from material misstatem6n( whether dug Lo frwjd or èrror. In pr8paring the finan¢Sal statements, the twsto6$ ar6 responslble for as58ssing the charitable cornpany'5 ability tc continue as 8 going concem. disdosing. as appIlble. matter5 lo going concem and u5in9 the gcing con(m basis ol accounting unloss tha trustees either Intend to IKiuidal8 th8 Charftats compaThy or to c&ase operations. or havo no realisti¢ atternatI but to dD SO. Ourmporlsibilitios forthe audlt of the flnanclal statemgnts Our objgctives afo to obtain reasonable assuran¢8 about hthether the ffinanual statements as a who18 are free from materid misstatement. whether du8 to fraud or error. an¢J to issue a Rert of Ihe Independont Auditors that indud8s our opinion. Roasonaue assurance a high Ve1 tsf assurance, but 18 not 8 gUalltee that an audit coTrJuct8d in acwrdanc8 with ISAS IUKI wll alay$ deiert a material mi55tatemenl when it exists. Mi5Stat•ments can arise frorn hud or error and are thmsidered material Il, individually or in the agggate, they could reasonably bè expe(tsd to influenc8 the econom d8usv)ns of users taken on basis of th858 financial statements. The extent to which our procadur8S 8ra Capab of detecting irrogularities. induding trauil is detailed b81ow.' Obtained an undeistanding of Ihe nattjre of Ihe industry and sector, induding the al antl regu framawod( that th& charity operates in and how the charity is cornplyng wtth the 81 and ragulatory tramework.. Enquired ol management, and 1hosg charged 1th govemance, about their (y•Jn id8ntificakn.on and assessment of Ihe risks and irregularities, including known actual, suspected Oraled instances af fraud., and Dinjssgd matters about non-complkqnce with laws and regulations and how fraud mtght including asse8srnenl of how and where the finandal ststements m8y ba Suscepts"b to fraud. A6 a resull of these proc8dufys wo consider the most Significant lawg aThJ r6gulaticffis that have a dreci impaci th8 finanaal statements are th8 Charities SORP IFRS 1021 knounting ant1 Reporting by charas.. Statemgnt of Reeommènded Practyce applicable to charities preparing their accounts in accordance with the Financial Reportlng standard applthble in the UK and R9public of Irelancl IFRS 1021 leff8ctiv8 1 January 20191,. Financial Reptrrting Standard 102 Thè Financial Reporting Standard applicable in the UK and Republ of Iland,. the Companies Act 2006 18nd related gIslatiOn1. the Charibes Act 2011 land rolated legisfationll, and kws and regulabons r8lating to the ernptoyment and payment of staff including, but not limited to, the Empbyment RkJhts Act 1996. Ihe Nal'onal Minimum Wage Act 1998 and the Ponsk)ns A¢t2008. Wg perfonned audit procadures to detera nonwcompliances whKh may have a material impact the financial ststsments, whith inoJded ¥bewIng the finandal statem$nt dls¢k)sures. Thb Includ8s samtyè testing of fflonthty payToII records (Dr the cakulatlon ol gross wages, payToII taxgs and pension costs. We Klentified Ihe argas of th• finarn¢1 ststements rn051 ¥uscgptibb to fraud to be rn8nag4n$nl Judgement in allocating expenditu to indiwdual rÈsthct•d and Unstricted funds, incluthng the allocation of wage costs and general staff overheads. Audit procedures P8rformgd included. but were nol lirrtit8d to, r8viewng man8gements roasoning atyl wukings bahind these alloGqtkJns of èxpenditu. Be&wse of the Snherent h'mitabons of an aud¢ Ihere is a risk that we wll not detect all irregularities. Ulng tIM)se leadiTrJ to a Material misstatement in th8 financial statements or non-complpance regulatioTr. This increases tha mor8 that Compliance wlh a Lqw or ragulatioTs is rernoved from the events and Iran5a¢lion$ reflected in tha financia5 st8t8m8nts, as we will be 188$ likety to becorne aware of instances of Th)nMpli8re. The risk ts aso grgater regardi irregularit8 occurmg due to fraud r8ther than 8rror, as fraud Involves intentkin81 eoncealmenL forgery, collusn, %ynis$icffi u migmprThtat1On. A fiJthgr d9$ption ol our responslbilrties for the audit of the finanaal slatements i51(Kat8d on the FiTh9ncial ReporUng CouncKs website at .frC.0rg.Uklaudltor$w$pQnSlbI1lties. Thls dascription foms part of our Rewt of the Independent Audltor& Page 17
Report of tht Indèpènd•ntAudltors tC*lh¢ hl•mber# of Citizens Advlce Wor¢ester and Herefordshiro Use of our raport This report 15 made sdely lo the charitsb Companls membets, as a body. in aordanCe with Chapter 3 of Part 16 of th8 Companio$ Act 2006. Our audit work has been und8rtaken so that we might state to the Charitab comp3nys members thos8 matters we a qUired to slate to them in an auditors. report and for no other purposs. To th6 lumest extent permitied by law, do not accept or assuTrE re8ponsibility to anyone olher than the Charitable crynpany and the charttable companrfs m9rnbers as a tdy, for our auditwork. for this rep¢rL orfor thè opini)ns we have formed. MrB Melissg J8an Godwin (Senior Stalulory Audltorl for and on behalf ol Rithards Sandy Audrt Servlces LSmlted (Statutory Auditor) Thomeloe House 25 Barboume Road Worcester WR1 1RU Dat8.. P8ge 18
Citizens Advice Worcester and HorgfoTdshlrg Statsmont of Flnanclal Athlti I[POrating an Income and Expendlture Aeeounti fortho Year Ended 31st March 2025 2025 Total funds 2024 Total fvnds Unr8stricted ftjnds Reslrfcted funds Notes IIKOME AND ENDOWMENTS FRObl Donations and 18gaues 304,850 428.99 7J3.848 777,589 Charitable a1¥111 SmartLets propety incorne & SUFPOrt incon 388229 601,593 388,229 1.103,717 354,139 1.076.373 502,124 Invèsbnent Incomè 9.694 9,694 9.755 Total 1.304.366 931.122 2,235,488 2,217.856 EXpENDuRE ON eharltablo aetivili•s vice and support SmartLets proparty 926,S30 245,350 925.150 15.927 1.851,680 261.277 1,717.443 218,568 Total 1.171.880 941,077 2,112.957 1.936.01 f NET INCOMEIIEXPENDITUREI Transfvrs bgtvmn fund5 132,486 12.9961 19.9551 2,996 122,531 281.845 19 Net movgm•nt In fundi 129.490 16,9591 122,531 281.84S RECONCILIATION OF FUNDS Tolal funds brought foTrv8rd 1.442,121 622,272 2.064,393 1.782,548 TOTAL FUNDS CARRIED FORWARD 1.571,611 61S,313 2.186.924 2,064,393 The notes lomi p&tof thw financral Statents Page19
Cltlzens Advlce Woyeester and Her•ford5hirn lRèyl$tgd number: 068272971 Balanc• Sht 31st March 202S 2025 Total funds 2024 Total fijnds Unre5tiided fvnd$ Restricaed funds Not8S FIXED A$ss Tangiile 8ssets Soual investments 13 14 1,932 597,125 336,543 338.475 597,126 352.735 597,126 $99,058 336,543 935,601 949.861 CURRENT ASSETS Debtors Caskn at bank 15 237,068 906.879 237.068 1,185,64S 178,933 1.(154,526 278,766 1.143.947 278.766 1,421713 1,233,459 CREDITORS Arnounts lalliro due within on8 year 16 1131,3901 1131,390) 1118.927} CURRENT ASSETS 1,012.557 278.766 1,291.323 1,114,532 TOTAL ASSETS LESS CURRE LIABILMES 1.611,815 615.309 2.228.924 ioe4,393 PROVISIONS FOR LIA81UTIES 18 I40,0) 140.000) NET A&8Ers l.S71,615 615.309 1186,924 2,064,393 FUNDS un$b1¢tOd fvnds Restricted fvnds 1,571.615 615.309 1,442.121 622,272 TOTAL FUNDS 1186,924 2,064,393 Thes8 financial statements have been prepared in accordan wth the provisms appliratrAe to d)artsble (£Jmpanle6 subject to the Small compani8s regirne. The finan¢pl staten*nts w8re appro by the Board of Trustees and aulhorised Kssue . and were siqned on tt5 behaw by.. The not85 lorm p8rt of Ih858 finanaal statements Page 20
Cltlz•ns Advlce Woretstèr and H•r•fordshwo Cash Flow 8tst•mnt forthe Year Ended 31#t Mareh 2025 202S 2024 Note5 Cash flovts from operatlng activitia¥ Cash generated from cperalions 121,425 184,100 Net cash prowded by 0ratIng ath¥Mles 121,425 184,100 Cash flovts from Invostlng a¢llvltlg$ Intafvst rèc4ved 9.755 Not tash prodad by Inv•Sti a¢llvib88 9,694 9.755 Change In cash and ¢h oquivalknts in the roptsrting porSod Cash and ¢ash equlvalents at tha b8glnnlng of th• rewn9 perl¢xl 131.119 193,855 1,054.526 860,671 Cash and cash e4ulvalents at th• ond of the rgportlng period 1,186.645 1,054.$26 Th8 notssfcAm ofthese financial statemonts Page 21
Cltlzeng Advlce Worcester and Herefordshlre Notes to tM Cash Flow Statement forthe Yezr Ended 31st March 202S RECONCILtATION OF INCOME TO NET CASH FLOW FROM OPEIiATING ACTMTIES 2025 2024 Net InG¢)me for the reportlng perfod (as perthe Statement of Flnan¢ial AetSvitiosI AdjustmÈnts for.. Oepr8ciation charges Loss on disposal of fixed assets Interest rrfenied Increase in prowsior Increase in debtors Increase in creditors 121531 281.845 14260 7.411 2,113 19,7551 19.6941 158.1351 12,483 (105,3021 7,788 Nèt cagh provlded by operatlons 121.425 184.100 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.24 ashfl At 31.3.25 N•t Gash Cash Èt bank 1,0S4.$28 1.185.645 1.054,526 131.119 1,185,645 Total 1,054.526 131.119 1,185,845 The notes forni part ofthese finonrial tstaments Pagg 22
Citizèns Advle• Wor¢esteran Her8lord5hlr• Notes to Flnancial Ststsm•nts for thfr Y•ar Ended 31st March 2025 STATUTORY INFORMATION Citszons Athe w08St9r and Htrthshire is a chaiitable COFllPany limit by guaranteg regtstared in Eng1aThJ arKI wa$. In the avant ol thg charitable comnY bolng wound up, the liablity in rgspgd of the guarantee is limitsd to £1 per member. The charitable cornpany's wIsted number and reguster8d office address can be foJnd on paje 1. ACCOUNTrNG POLICIES BASIS OF PREPARING THE FINANCIAL STATEMENTS The finanual slalements of th9 charilab18 cornpany. whlch is a public b8nefit entity under FRS 102, have bèèn prepared in accDtdance wth the Charities SORP IFRS 1021 'Accounling and Repofting by Chariti'es.. Stat8rnent of Recomm8nded Practs"ce applicable to ¢haritlgs preparing their accounts n aC}rdan bvith the Finan¢ial Reporbng Standard applicable in the UK end Republic of IreLand IFRS 1021 lefFeckn've 1 January 20191., Financial Reporting Stsndard 102 The Finanoal Reporbry Standard apFlICab in the UK and RepuNlc of Ireland, and the Cornpanies Act 2006. Tho financial stat8m8nts have been prepared urKYer Ihe histoital o)st convention. Thg finanLyal stalements are presented in starfing whkh is the nconal currency of the charity and red tts the nearest £. INCOME All inwn9 15 r8cogni58d in the Statgnent of FinancHI AcUwtKg9 once thg Charity ha5 entsUennt to the fvnds. it is probabl8 thatthe income WIU be received and the amount can be m6asured reliabty. Inme from grants linduding govemment grants) and dCationS is renised in th8 peri1 in which the charity s entrtled to receipt and the amount can be measured wth reasonable certalnty. Inoxne from grants Is onty deferred then the tharity has to fu11 conditlOn5 not yet met belore becoming ents"tt8d ¢0 it or Whe the donor h8s spedflad that thg ino)mg to b8 8xpended in a fijture period. Rentsl and yopety management inwrne is recognised in line with the periods to which such income rglates, up to thè extent that Is is probabl8 thal such inwma is recoverab. Wh8r8 recoverablity of rental incorne 15 in doubt, such income is instead recognisgd on a cash bas. Interest income is reeognised for all intere8t-be8ring insbvments on an accrual basis. Donaled Se1¢6$ are recognised In incom8 al fair value at lime of receipt, provided Ihat tt is it is pradical to assess fair value. Where it is impractical to assess th8 fair valup ol donated servies. they are not recognised in the ffinanoal statements. EXPENDMJRE Liabille$ are recognised as gxp8ndibJre as soon as there 13 8 tegal or constructlve obllgatbn MMIttIng thg ¢harity to that expendlturg. It is Probable that a transfèr of econom b&nefrt5 will be required in ¥tkrnent and the amount of the obl'gation can bg rn8a5ur8d r81iably. Expwwditure is a¢¢ounted for on an a¢rxuals basis and has dassffi•d unijer h8adings that aggwate all cosl relatsd to the category. ere costs cannot b6 dir8Ctty aikn'butod to partlcular heading$ thèy ha b60n allocated to 8cti¥AIi85 on a basis ¢onsi8tent with the use of r8sources. TANGIBLE FIXED ASSETS Depwiation is prowd8d at Ihe fdl¢wing annual rates in ordor to write off each as5el fjts estirnaled us8fiJl Lonolgasghold property Improvements lo property offi eqUipMt Stralght Ilne over 99 yT5. frotn Aug 2000 15% on cost 33% on ttjst Al fixed assets are inihally M&aSUd at cost and depre¢kqtsd as datailod above. Assets c05tiThJ $$ than £1,0 Th)t catrI1$ed. SoCL INVESTMEPffS IN PROPERTY Sctkl Inveslments in prop8rty ar8 ld wmarily for the Fwvision of social beneffts in aordanCe the obj8ctive5 01 the charity, although rental incom8 is receiverj in iegard to thès8 kYoperkn"&s. Page 23 ts>ntinuad..
Citizens Advice Worcest¢rand Hgr¢fordshlr¥ Not•s to Iho Financlal Statom•nts- contlnuod fr>rth• Y•ar End•d 31st March 202S ACCOUNTING POLICIES-contlwed SOCIAL INVESTMENTS IN PROPERTY Stsoal investments In propety are measurtd at cost less and provision5 fordepreciation or irnpairmgnt. Social inv8Stm8nts in proparty ara considèred to have a residual value not less than histotlcal o)st. arKI th are subj8Ct lo a progrdmme of repair5 designed to Mainta Ihese assets to 8 hi stan¢Jard. On Ihis basis. no depre¢i8bon is ¢harg9d on these prwrtps. TAXATION The charty is exempt from (ortK)ratr"on tsx on its chantsble actles. FUND ACCOUNTING Unr8Strided knd5 can be used in aco)rdance wrfh the charrlabk ckniectives 81 the discretim of the trusteés. Rèslrictod funds can only be used for partKJJkir restricted purposes the objects of ¢hority. Restri¢tiMs a[e when SrIed by Ihe donoror when funds are raised for particular festrlcted purposes. Futher ewanation ofthe nalurg and purpose ofeach fund 15 Ind18d in not8S to Ihe an¢Il ststemen&. PENSION COSTS Th8 tharitab18 compary operalgs a d8ffined Contribubc pension scherne. ContribulKJns payaNe b) the charitable companls pertskJn scheme are charged to Ihe Statemènt of Finantial Admbes in Ihe pen"¢xl to wh¢ch they relat8. FINANCIAL INSTRUMENTS The charty has electecl to apgty the tKovisDns of Section 11, Basic Finan¢HI Insknjments. and Sectbn 12 '01h8r Financ1 Instruments Issues. ol FRS 102 to all of its fanraal instruments. Financral instruments are re¢ogtY5ed when Ihe ¢harity be(x)me$ party to (ontra¢trJal provisKJn3 of the iftstrumt. Financial assets are offsel. th the net amtyjnts presented In the accoJnts where there 1$ 8 kgalty enforc8able right to 58t off the LYjgnlSed amounts and there ts inlention to seltle on a net basis or to realise Ihe as58t arKI s8tNo Iha liability sirnuttanaousty Ba$1¢ Flnan¢lal As$g1s Basic finan081 assets. thith indude trade and other rectfvables and cash aThJ bank balan¢es, arè intllally MeaSud at transaction pri Includlng transa¢ts"on o)sts and are subsequenty carried at amortisad cost using èff8diw Intarest method unl&ss the arrangement constitute6 a financlng transacti1. wher8 th8 transaction is 5ured at the present vaJe of the fulure receipts discounted at a market rate of interesl Basie Finaneial Liabblilie$ 88sie financial liabilities, including trade and 0th8f pay8blos, 8r Initially rocognisèd at transaclon prbce YeSS the arrdng8m8nt conslttutes a financing trdnsaction, where the debt in5trurnent is rnea5ud at Ihe present vae of fvture receipls. discounted at a market rate of int8r8sL D8bl in5trum8nts 5ubsaquantW canied at amorbsed Cost, using the efftIVe interest rè rnQth(Xt. Trade payables are obligations to pay for g(x>ds or ¥ervicps that have beon acquired In ts ordlnary course of the operats'o from 3uppliers. Accounts payab18 vAe das8ffi8d as rJJryent liab¥lilTe5 rf payment is due within one year or le8$. If nrt Ihgy ar8 presented a5 non-DJrrenl Sabilitie5. Trade payables ar8 renised InallY at transaction. OPERATING LEASES Rents receivable and payable under operating 18ases are cr8dited or chargè to the slatement of final activiies on a slraight lire basls over the teryn of Ihe individual bases 10 whth lh rèlatè. FUNDS HELD AS AGENT Funds rerAived as agent are not r8cognBed as an asset in rts accounts because the funds are not wthln its ntrol. The reeeipi of as agent Is not recognised as ineorne nor is it5 thstributron recognise(l as expenditure. Hever, any fee rewvable for actlng as agenl 1$ rOniSed os incomè. Page 24 Itinued...
Cltlz•n$ Advice Woreèst•r and Herefordshl NO to the Flnanelkl Statements- Contlnuod for th Year End 31st M•r¢h 2025 CRITICAL ACCOUNTING JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTY Estimate5 and jud9ements are c¥)ntinually 8ValUa aThJ are based on historical and other factors, induding ¥X110n$ of fuluro events Ihat are b81kv8d to bè reasonab under the rirrwrnstan(x5. Crltkal ar•a6 olludgemgnl8 The alk¢al'on of support costs b8hveen indfvKlual Unrestricted and r851rictad lunds is based on the e8timotad split of staff time lor @ach iTrdivKlual ernploy88 of th& charity. The lOcati£ ol olher support costs ben indivldual unrestrided and restricted funds indude5 some instan$ whe¥e sharod overhead costs have be8n alkncated bèlween various reslrictad and unrestricted funds based on managemenys estimalon of usage of shared facilitias bèiwoen such funds. Slgnificanl judg9rn8nt is appli8d when detemiining whether or not of the grants rec•ived by the tharfty are subject to Condit5 that 8ither link tt)e the amounts receivable to the achievemtsnt ol a particular lev81 of $8rwce Ptovided or slate that e18m8nts of thè ttstsl grant award cannot be spent until fLrture financial p8riods. Whe grant income is Consed to be received Subject lo such conditions, then the elernent of the total grant award that does not meet the wleria for recognits'on as at the balawA sheet d is rK)I recognisod and any Lwh r1ved in advance of meeting the criteria for recognitlon 15 deferred. here the charity has been awarded grant funding to be over a nurnber of years, the 818mgnt ol suc granl awards thal relate to future yèars arè not gnIsed, on Ih8 basi5 that the charity may not b8 entide(I to spend part or all of that income in advance of its bdgeted years wilh(MJt thè lurtfier prior approval of thè gran14naker. When de18rrnining whether grants to be ceiVed over nwllipie yeats treat either as a sing project grant Of as a series of 8nnu81 grants, Ihe chanty considers both Ihe 5ub51anca of th• grant as wdl a5 sifiC temis ol any formal granl agreement in effect. At the year eTrJ th8 charity had comrn1tffnts from grant pwd6ts to roceive grant funding relabng to future y8ars totalling £411,33512024.. £e05.2571. DONAnoNS AND LEGACIES 2025 2024 Donations Logadg Grants Dated se1 & fathlities miscellanus incorne 2,233 2,293 1,000 695,537 78,240 519 661860 64755 733.848 777,589 Pag8 25 continued...
citizens Advieè Wore•st•r and Herefordshire Notes to the Flnan¢lal Statemants-continued lorth• Year Ended 31st March 2025 DONAnoNS AND LEGACIES- ¢ontinu Gra)ts red. Induded wi the above, are as follows.. 2025 2024 A¢$5 to Justica Fournlalion- ILTA IfuThJad fjy Naticwl Lottery) Cthen5 Advice- MAPS IT Dopartmènt ftsrWorf( and Pens$ The Eve50n charitab Trust Hereford City Council Hereford Ear Roiary Herefordshire Council Herefordshire Council- HSF 5 and HSF 6 Tak C¢mmunity Hweford$hire Council- Talk Communty Hopmarket Chanti9S John Martin's Chajity LaertS Charits"es The National Lottery Community FU. Hereford Thè National Lottery Community FuThJ - Hereford Varithn The National Lottery Comryyjnty FuJ- CCLF The Philippa Southall Twst The Ro98r & DovJlas TumérCh8ritabl8 Tw$t Strength8ning Worc8Ster Worcester Munirypal Charity wotershir0 County Coun¢il- Househo Support Fund 100.000 100.000 7,646 SA30 13.SlX) 10.000 13,000 10,000 1,000 13.337 80.422 43.000 7,000 13.080 21.219 123,948 74.391 64,478 7.500 3,000 3.455 25,070 126.422 7.500 9,963 20S,86S 75,233 192,938 662,860 895,537 DONATED SERVICE5 & FACILITIES The Charity would also lik8 t9 aGknovledgg their gratitud8 to Worce5t8r Municipal Charities CIO for th8 prowision ol r8nt fr88 premis8s at 112 Inglethorpe Court and substantialty dUCed rent and ¢haryes at 13115 Lowesnyjor, th8 V81u8 of thi5 assistan is cuwrenty èstimatéd at £36,75512024.' £46.2401 for the portion of the budding used by th8 tharity. The Charity is 8150 wat8ful to Her8fordshir8 Council for th8 provi5iDn tsf rent free and service charge fr•& premises at No.8 St. Owens Street. Tho value of Ihis 88rv¢cg 1$ Currently estimated al £32,00012024'. £32,000}. INVESTMENT INCOME 2025 2024 Ba interast 9,755 Page 26 ontiwgd...
Citii#ns Advlc• Worcester and H¢rèfordshire Notes to Ihe Flnan¢ial Statsmènts- ntInUed lor th• Yoar Ended 31st Mareh 2025 INCOME FROM CHARITABLE AcTlEs 2025 2024 ActNity SmartLets property incomo vKe & support incorne Rents re(ivod Grants and cfjntsaet income 354,139 1,076.373 1.103.717 1,491.946 1.430,512 Gronts rec4iv&J, indud8d in the atjove, are as fdlows. 2025 2024 eromyard & Wind<yw Town Cwnol Citizens Advice- Armed For<x Veteran's Plknt Citizans Advic4- 8ardays Citiz8ns A(fvice- CSDF Prl 1 crtlzens Advice- CSDF Pot 2 Citizens Advice- Energy Advke Project Citizens Ath- MaPSDAP. DebtAce Proje¢t Citizons AdvI- Pensi( Wisè H•r•ford Fts)d Bank erefordshire Coundl 8reford5hire Coundl- Refugee Proiéct The Hope Centre. Pryard- ThJtre8ch Grdnt Legal Agency Macmillan Canr SupFMYt N8n Farm Communfy Assoriatbn Ross Town Council Sl Chard,$ H05pice- Palllalpie Ca Th& Trussdl Trust IWorc8sl8r FoyJd Bank) Worcester City Coun¢il- Accomm¢xJth"on for Ex-offenders Worcester Cty Council- Hornelessnass Prev8ntk)n worSter City Coun¢il- Househoj Supp)rt Fund Worter Cty Council- Rough sfs•ping Acts)nnOdatn Progromma Worc851or Food Bank Worcestershire County Councl- Sensory Ojtreach Worcesiershire County Councl-WAN Crmnrnunty Adwce worce518rsh1 County Councl- WAN HSF and Oth addilonal fiJndirvJ WYR Forest Distr¢LCounol 9.999 9.999 2.000 2,700 15,000 41,500 15,750 205.369 199.169 5.000 195,806 213.386 1.000 8,250 11.746 10,760 27,089 130,517 10,OIM 10,000 36,404 57,479 41,741 30.000 22.000 38.690 28,000 12,500 107.000 68,037 33,309 10,000 38,798 126,003 10,000 37,266 38.no 71,836 30.000 38,690 15,000 131,695 31.868 1,103,717 1.076,373 CHARITABLE ACTMTIES COSTS Supwt cc6ts1see nots 8} AdvKe and support SmartLets woperty 1.851,680 281.277 2,112,957 Pa99 27 conbwed...
citlzens Advicg Wor¢•st•r and Har•fordshlre Nots• tothe Financi81 Statem•nts-¢onllnuod forthe Year End•d 31st March 2025 SUPPORT COSTS Goveman Management Tota15 Ad and support SmartLets property 1.834.766 261,277 16.914 1.851.680 261.277 2,096,043 16.914 2,112.957 Support costs, Induded In the above, arg 0$ folk5.. 202S 2024 Ad¥Mce and support SmartLets proparty Total actilIeS Total acti¥ib85 Wag8S Social $g¢urity Pensions Eouipment and rep8ir8 In5ur8ni Rent, rates and Se charg8S Telephone and p)stage Pnnts"ng and ststyonery AdvertlsSng Sundritrs Educatlon and trainiro Bonds written off R&irnburs8d expenses Subscriptions Prop8rty rental expenses Prof8SSK)nal faès He* and light IT SUPFX)rt AFEO incentivos and tOP-UPS Depreciation Loss on of tsngibb fad assels Auditors. remunarztion Auditors. r8mun8ration for non audit work 1,269,112 99,662 121.154 35.119 11.438 111.710 21,854 11,358 3.145 15,449 17,930 1,018 24,196 14,154 1,269.112 99.682 121.154 35,119 11.438 111.710 21,854 11,358 3,145 15.449 17,930 1,018 24,196 14.154 261,277 1.158,037 89,872 106.397 46,633 10,675 119,533 25,966 11,810 3.764 14,789 13.302 3.885 21.219 2.650 218.$68 2,309 6.239 48.846 9.825 7,411 2,114 6,180 5,987 261,277 9.471 36,602 12.040 14.260 36,8Q2 12,040 14,260 6.577 10.337 6.577 10.337 1.851,680 261,277 2,112.957 1.936.1111 NET INCOMEIIEXPENDITUREI Nel incomg11gxp8nditurel is staled after Chargin(CredIbng}. 2025 2024 Audit5, muneratIon Auditots. rèmuneratk)n for non audlt work Depre¢tiOn- Own assols D8fictt on disposal of fixed assets Rgnts P8yablo under opèrating kases lincludlng donatad Sa1$) 6,577 10,337 14,260 6.180 5,987 7.411 2.114 187,412 182.207 Page 28 continued...
Cltlzens Advice Worro$tsr and Her8ford5hlr• NoteJ to th¢ Flnanclol Stat•rn•nts- contlnu•d for the Year Ended 31$t M¥ch 2025 10. TrUSTEES' REMUNERATION AND BENEFrrs There wero no trth¥ remLm&tK)n or cther bengfft8 for the y8ar endod 31st March 2025 nLY for the year 8nded 315t Marth 2024. TRUSTEES, EXPENses Thew were Th) tNstees' exns&S paKI for the year eThJgd 31st fvrard) 2025 fcf the y8 orwjed 31st Mareh 2024. 11. STAFF COSTS 2025 2024 Wages and saknes Social security c¢x8ts olher pension costs 1,269,112 99,662 121,154 1,158.037 89,872 106.397 1,489,928 1.354.306 Th8 average monthty nuthrofwnploye85 thJring the yew was as foNows.' 2025 S7 2024 52 Average number ol empkws No ernpbye85 receNed emoljments in excess of £60,CW. The time equiv818nt 15 astimated to be around 4312024.. 441. Total remuneration lincdIng emptyer Nl and wtston8 cos18) paid to key managnt Fersonnol during the yearwas £235,17012024.. £239,019). 12. COh?ARATIVES FOR THE STATEMENT OF FIIIANCL4L ACThITIES Unrestriciod funds Resthcted funds Tot ruThYs INCOME AND EMDOWMENTS FROM Donalorts and legaues 348,876 428.713 777,589 Chadtabl• actlvltl SmartLets property inccme AdvKe & support incorna 354.139 504.8cia 354.139 1.076,373 571,S64 Inveslment inojrne 9,755 9,755 Total 1.217.579 1.000,277 2.217.856 EXPENDuRE ON Charitable activities AdvKe and support SmartLets piopety 824,257 199,OTO 893.186 19,498 1.717.443 218,568 Totsl 1.023,327 912,684 1,936.011 NET INCOME Transfers betwoen funds 194.252 16,016) 87,593 6,016 281,845 Net mo¥em•nt in funds 188.236 93.609 281.B45 RECONCILIATION OF FUNDS Total funds brought fOard 1.253.886 528,662 1,782,548 Page 29 contirojed...
Citizens Advice Worcestsr and Her•ford$hlre Notos to tho Fin&n¢lal Statsm•nts- corltlnued forthè Yèar End•d 31st March 202S 12. COMPARATIVES FOR THE STATEMENT OF FINANCIALACTIVITIES- contlnued Unrestricted funds Restricted funds TotÈl ftjnds TOTAL FUNDS CARRIED FORWARD 1,442,122 622,271 2.064.393 13. TANGIBLE FIXED ASSETS Long lea8ehold Improvements OffKe uipmenl prop8rty Totals COST At 1st April 2024 and 31st Marrth 2025 408.303 19,175 41253 468,731 DEPRECIATION Ai 1st April 2024 Chargè fOrr 67,275 19,175 29J46 9.T15 11S,996 14,260 At 31st March 2025 71.760 19.175 39.321 130,256 NEf BOOK VALUE At 31st March 2025 336,$43 1,932 338.475 At 31st March 2024 341.028 11.707 352.735 14. SOCIAL INVESTMENTS Fr••hokl COST At 181 Apn'l 2023 and 31$1 Marth 2024 597.126 NET 800K VALVE At 31st March 2024 597,126 At 31st Marth 2023 597,126 1& DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2025 2024 Trade debtots Prepaymants and ae£nJed incom8 163.800 73,268 60,417 118,516 237. 178,933 Page 30 CUltinu...
Cltlzgn$ Adv1 Wore•st•r and Hor¢ford$hi Notes to th• Flnan¢lal StatemBrts-contlnued forthe Year Ended 31$t Marth 2025 16. CREDITORS: AMOUNTS FALUNG OUE WITHIN ONE YEAR 2025 2024 Trdde CrliOrS sla1 seDJty and other taxgs VAT Amounts held as agent Pension cr8ditor Grants repayable Accrued expenses Deferred ino)m8 5.074 23,212 2,756 72,051 10,896 3,596 14,005 6.282 22.874 59,424 8.570 7,771 13.006 1.000 131,390 118,927 Dvf•rred Income Deferrèd ineom& consists of grants receiv8d witt)in th8 current ffinanrAal year where either the donors have st'pulated that the fundng is to be used wthin n8xI finanaal year, or where ther& arè prManCe-r8ted conditi$ attached Ihal wer8 not m81 as at the year 8nd. AJI of the premous yearfs deferr&g irtome was reK8a68d to th8 8tstèment of finawal tltieS within the ujrrent fillancial yèar. Amounts held a9 agent Refer to Note 22 for fvrthar detail. 17. LEASING AGREEMENTS Minimum a$• payments under non-canceuablo operating leas¢¥ tall due as folkMS'. 2025 2024 Within one year 8e¢w9en one and five years 15,236 19,375 16,518 26,875 34.611 43,393 18. PROVISIONS FOR LiABILThES 2025 2024 ProvisK)ns 40.000 Page 31 ¢MtirNJed...
Citizèns Advie• Woreestèr and H?f0rdshir0 Notss to th• Flnanclal Stat•m•nts. Contlnuod forthe Year Ended 31st Mareh 2025 19. MOVEMENT IN FUNDS Net movement in funds Transfers tseern funds At 31.325 Ai 1.4.24 Unrnstrf¢t¢d fund• General fund Officè Buildings Fund rt Fund Redundancy Fund SmarU8ts Builthng Fw(I Sotsal Invesbxent property $32.611 30.000 20.000 262.384 136,S90 13.0001 11.1001 186.3241 33.000 6,100 9.228 35.000 $82.877 60.000 25.000 271.612 35.000 597,126 $97,126 1.442.121 132.490 {2.9961 1.571,615 R•strict8d funds Access trj Justi Fwndatson ILTA- Improviro Live3 Through Adwce IhJnd8d by Na"Cal Lottery) Accommodalbn lor ExQffenders Fund Accommodalon for Ex4)ffendws- Incentive5 & Top Ups Buildings orrKe Equipment Fund Citizens Ad¥e- CSDF Pot2 citize AdvKe- Pension Wise aiont W8War8 Fund- H[9[shIre Core SrnartL8ts Fund- Ev850n Trusl Evgsham SrnaFlmov9 Fund- John Marfn Hereford TrQngton Project Fund Homgle8$ness Fund Househokl Supp¢xl Fund 4- Supwjrtfor Families wlh Childn Under 5 Househoky Support Fund- Hereford Househokl Support Fund-worcesler MaPSDAP Money and Pensons Servi The NatM)nal Lottery Community Fund- Hereford Rough sleen9 Acthmmodation Prograrnme SmartLets Fund SmartLets Bond Fund Iprewtyjsly Smartmove Fundl Sgn50ry Outreath. worh1re County Counc StrenglheniThJ Worcester 98.786 6,847 5,5391 105,633 1055 17,176 341.028 10.375 115,1361 14,485) 110,3751 11A911 12.0401 336.543 1,491 2.529 13.500 {7,5251 13,500 1.417 1231 11)0 352 14521 2,034 12,0341 2.057 4A20 22,503 115,1851 6.477 22.503 9,597 5,895 24782 5.895 26,592 1.003 27.595 {1,3901 115,9271 1A90 23,444 7,517 ¥853 5S.835 12,$00 7,768 12,500 7.766 622,272 19,9S91 615,309 TOTAL FUNDS 2,064.393 122,531 2,186,924 Page 32 Continuj...
Citlz•ns Advl¢e Worcester and Herefordshire Notss to the Flnan¢l81 Statom•nt$ -continu8d forthe Year Ended 31st March 2025 MOVEMENT IN FUNDS . contlmwd Net movement In fuThY& InCded li the v8 are as folk)ws: Inccrfning reule98 Rosources èXFended Movernenl in fvn¢s UMestri¢tod funds General lund Office Buildr¥J5 Fund IT Fund 1,304.367 11,167,777) 13,OIMI 136.590 {3.0001 {1,1001 1.304,367 11.171.877) 132,490 Restrleted funds Access to Justice Foundation ILTA- lrnproving LS Thrwh Advic8 Ifunded by National Lottory) Attomrnodation for Ex4)ffenders Fund ACcoMmation for Ex.Offenders- Innlives & Top Ups Adwce Service5- Lasletvs Charilies uikjlngs and Office Equipfflent Fund Clizgns Ad(*- CSDF Pot2 Cknzens Advice- Pension Wise Coro SmarLets Fund- Eveson Trust Evèsham Smarbnov8 Fund- Jcthn M8rfn Hereford Kington Project Fu1 HI)rne5sess Fund Household Support Fund - Hereford H¢)us8hold Support Fund . Worcester MaPSDAP The National Lett C(xnmunlty Fund- Hereford Rwgh Sleeping Ar£omftda0n Programme SmartLets Fund SmarfLets Bond Fund Iwew0slY Smartmoye FuThl1 Serory treath- Woreestershlre County C(yJncil Str8ngthening Worcester 100.000 44.837 193,1531 150,3761 6,847 {5,5391 3.0961 20,000 112,0401 120.0001 14.4851 110.3751 1214.8TII 11S1361 {4,4851 110,3751 {1,4911 13,500 17,5251 23 14521 4,420 22,503 115.1851 213,386 13.500 3,455 12,633 110.9801 112.6101 1452 163,3691 152.7311 (210,9931 67.789 75,234 195.808 126,422 {125,4191 1,003 38,690 140.0801 115,9271 11,3901 115,9271 11,0181 11.0181 12.500 9.963 12,SOO 7.768 111951 931.121 (941,Q801 19,9591 TOTAL FUNDS 1235.488 11112,9571 121531 Page 33 ntirtued...
Cltlz•ns Adv1 Worust•r and Herafordshlre Noto8 to th• FSnan¢Sal Statom•nts. Contlnuad for the Year Ended 31st March 2025 19. MOVEMENT IN FUNDS-¢ontinued Comparati¥•s for rnovwnent in fvnds Net rnovement In lunds Transfers At 31.3.24 At 1.4.23 fijnds Unr•strl¢ted lund8 General fund Officg Buildings Fund IT Fund Redundancy Fund Swal Investment property 389.638 30,000 20,000 217,122 597,126 194.251 151,2781 532.811 30,000 20,CIOO 262,384 597.126 45.262 1,253,886 194.251 16.0161 1.442.121 Restrictedfunds Access lo Justice Foundation ILTA- Improthrng LN9S Thmugh A(fvl¢e Ifunded by National Lottery) A(xx)mmodation for Ex-Olfend8r5 Fund ACMn}datIOn for Ex-Olfenders- Incentives & Top Ups Buildings and Office Equipment Fund Cthzens AdV- CSDF Pol 2 Citizens Advice. Pension Wis8 Client Weffare Fund- HefOrdShIre Crisi$ Volunteer Fund Disetr.0nary Client Crisis Fund Evesham Smarknove Fund. John Marl(n Homokssnèss Fund Household Support Fund 4- S4)port lor FatDilie5 With chi[9 Under 5 MaPSDAP Money and Pensions S6NiCa The National Loitary Cornrnunity Fund- Hereford Rough S&pIng Accommodatic Programme SmartLèts Fund SrnartL8t5 Bond Fu1 Ipreviously Sma0ve Fund) 98,786 3,484 98.786 3.484 17,176 14,4851 10,375 14.1091 17.176 341,028 10,375 345.513 4.109 2,529 2,gg5 683 9,000 1.146 2.529 12,9951 16831 1581 (7941 8,942 352 2,034 14,1841 2,034 24.782 5.895 28,966 5,895 28,255 11.6631 26,592 14.9021 119,498} 4,902 42.942 23.444 60,738 13,8851 56,853 528,682 87.594 6,016 622,272 TOTAL FUNDS 1,782.548 281,845 2,N,393 Page 34 tinu*1...
Citizen$ Advlee Worcester and Herefgrdshire Notes to th8 Flnan¢lal Statsm•nt$- contlnuod forlho Yéar Ended 31st March 2025 MOVEMENT IN FUNDS-¢ontlnued Cotnparative net fflovem8nt in fvThls, Included in the al)ove ar8 as tDlk)ws.' In(x>ming Resourc45 exp&ided Mgvemonl in lunds Unr•stri¢t•d funds General fvnd 1,217,579 {1.023,3281 194.251 R•stricted lund$ Access lo Justi Foundation ILTA- Improving Lives Through Advice IfLmd8d by National Lottery) Ac(x)mmodation lor Ex4>ffonders Fund Aory)mmodatlon for Exljffenders. Incentives & Top Ups Buildings and Office Equipmant Fund Citzens Advice- CSDF Pot 1 cits.zens Advice- CSDF Pol 2 Citizens AdVI- Pension Wise Core Herefordshire Fund Cor0 SmartLets Fund- Eveson Trust Discretionary clnt Crisls Fund Eve5ham Smartmove FuThY- John Mar Hergford Kington Project FurKI Hornele55nes5 Fund HOUSehD Support FuThJ 4- Supportfor FamlieS wth Children Under 5 MaPSDAP Money and Pensions ServK8- IT Tha National Loit8ry Comrnunty FuThl- Cost ol Living Crisis Fund ICCLFI Th8 Nats"onal Lottery CommurAty FuThl- Hereford Rwgh SleeThJ Acccmn)dats.on Programme SmartLets Fund SmartLèts Bond Fund IV70u5lY SmartMov8 Fund) Training Fund 100,000 44.836 11,2141 {41.3521 98,786 3,484 27.001 19,8251 14,4851 115,0001 131,1251 1203,2771 133.0001 113,0001 le831 113,1371 10,0001 17941 17,176 14.4851 15,000 41.500 199,168 33.000 13,000 10.375 14,1091 le3} 1581 13,079 10.DOO 17941 13,337 205,371 7,646 (11,3031 1209,5551 17,6461 2.034 14,1841 39.312 (39,3121 198,337 1200,0001 11,6631 38.690 (43,5921 119,4981 14,S1121 {19.4981 13,8851 11,0001 13,8851 1,000 1,Cth277 1912,6831 87,594 TOTAL FUNDS 2.217.856 11,936,0111 281,845 DESIGNATEO FUNDS Offlce Bulldlngs Fund The Tfustee Board have d8svJnated tunds towards tte inlem81 re(lecoralion arKY Pair cnsls of prcperbes that are leased. being the Hoprnarket ts1fi building and thg Lowesmoor Offi bulldinj to cover expected future repair labilitos", such as a rephcernent boilgrand roof repairs. rr Fund Thi5 fund has been established to meet th8 costs d read[j hardwwg arKI software rdaung to th9 IT system over a 4-5 y8ar cyd8. Redundancy Fund Thi8 is dIgnatert to provNJe sulfiaent funds to wver tha cost ol dundanw. Smartlets Bulldlng Fund Thi8 fund h8s been establish to meet th8 costs of antidpated repairs to Iho Smartlets proper9$. Page 35 contynued...
Cltlzens Advl¢e Worceslerand H$r8fordshlrè Not08 to th8 Finaneial Statents- ¢ontinu•d forthe Year Ended 31st Mareh 2025 19. MOVEMENT IN FUNDS-conllnued Soclal Invegtm¢nt property This fvnd ha5 b8en established io hG+3 tha SLKial investment prowties, whlch oxlsts lo prov accKrnodation tor the 3ingb homebss. RESTRICTED FUNDS Access to Ju8tke Foundatlon ILTA- hnproving Li¥98 Through Advleo (fund by Natlonal Lottery} Fund5 received from th8 Natnal Lottery but dglivèred and distributed tiy Ihe A¢ws to Justic8 Fndation Improving Liv8s Thr(yJgth A(fvice {ATJF- ILTAI, forthe delivery of welrao benefits casework. Accommodatlon for Ex4ffond•rs Fund Funds r8c8N8d frorn Worc8StarCty Council ford8liv8ry ofAccornmodation for Ex Offendws IAFEOI. Aeeommodation for Ex4)ff•nd•rs- In¢entlv•¥ & Top Ups Funds received under the AFEO Contra to provide payThents ond incènts'vas to landlc¥ds. Advlce Seryl¢g9. La$lr¥ Charftle8 Funds received from La$tt,$ Chant$ towards a part Ime Adwce Support Worker, deliv8r¥w stsucbjrad support awKI adwicg to vuln8rablp itYJiiiJab. Building$ and Offi¢ Equipment Fund A grant SP8cifically rnad8 availaLl$ forth8 CWMt8J funding of a new headquarters and thg purch3s6 dequiwnent. Cltlzens Advlce- CSDF Pot 2 Funds receivèd via Cittzens Advr9 Ccre Sèrvice Dlry Fund Pot 2 to enable the addltronal remot8 delivery of advice to more dnIS via ourt8Xt and cal back 58rwic8. Citizens Advice- Pension Wi58 Funds receed via Ci'zens Advkg from Th8 Money and Pensons Servi¢Y IMaPS} to ttyovrdo gudanca c pensions for those tn defined (ontributs sthmes. Client Weware Fund- H8reford8hir This fund oxists lo alk)w small 'one of grants ¢0 made to dients idenlSfN8d as in urgeni finanaal nogd In Heref0rdshi. Cora Smartlats Fund- Ew8on Tnt81 Funds received from The Eveson Charitable Twstto be spent on Smarttels actniities. Crl$l$ Volurrteer Fund This fund represents tnonies for 8 12- nth woi8ct lunded by th6 notional charity CRISIS. io incr9858 our eap8cty to meet the challenges of finding ac(x)mmodation for the singb homeless Ouriry tha CovkY-19 Pandemic. This project also proviiJ8S traiThng al suppK)rt for n8w tenant5 who were previousty homeless io help tM maintain their tènartYdS. Dls¢retlonary Cllent Crlsls Fund A r8Strict8d fund to adrninister aryj d8fNer a Crisis Grant Schamè to syovije dIsClonary granls to clients prgsenting wth an imm8diate crisis for whh there are no inediatelY availabb stabjtw funds. Ewo$ham Smartmovo Fund-john MartÈn A restricted fund to (X)V8r thè costs of Smartmovè sÈNicès d8llvered in the Evesham area, led by John Martsn's Charfy. H•r•ford Kington Project Fund Fund$ recgiv¢d from Hgr8ford$hirg Courol to provid8 an outrexh post in King1. Hornèlessness Fund Funds to allow 'one payrnents to clients in wnorgen¢io5. Parti¢xJ18tty to enale them lo seoJr8 or awmmodation. Hou$ohold Support Fund 4- Support for Famllles th Chlldren Under S Funds received from Hereford City Counril from the H¢)u8éhold Support Fund 4, for wowdlng advl¢e wvic88 10 families wth chiklren undw S. Pèje 36 ¢tinued...
Citizens Advlca Worc•ster and HereftsrdshSr• Not•s to the FInala1 Stat•mènts-¢ontlnued forth• Y•ar Ended 31¥t March 202S 19. MOVEMENT IN FUNDS- contlnyfjd Hou$¢hold Support Fund- Hereford Funds rec•ived from H8reford Ctty Council from the Household Support Fund S. 6 & 7. for pwdlng support for r85idgnts that have ac¢es5ed foodbanks. Hous•hold Support Fund- W¢r¢èst•r Funds r8c8ived from Worcester City Council from the HOuSeId Support Fund 6 & 7, for provKling serwcw to support the hom&19s$ in Worcèster. MaPSDAP Ifomiorty MASDAPI- D¢bl Advlce Project Funds fNed via Citizens Advi from The Money and Pensions SeNice IMaPSI Ifomprfy from tha Money Adwc8 S8rvice and FIFI to provide debt adwca to clients in finanrAal difficulty. mon and Penslons Service- In6r•aslng Dobt Advice Capacity Funds recelv8d via Cthns Adwce from The Money and Pensions Service IM8PSI. to train and employ to a Trainee Debt Casaworksr to increase the fure capataty of Debt Caseworkers particu1aty in areas whore Ihg Money and Pgnsions setViC8 hav6 assessed thal il is antKipat8d that the balance on this fund due lo underspend wll be r8turn8d to the grant prowder in th8 2024 accounting perfod. Therg is a low l)ebl Advlee and Caseworft Capaaty to rneet in demand. This was awarded on the basls of that Hereforilshir8 is a designated areB 1h a parb"odarfy low ¢apa¢ity of FCA regulated Debt CaseWrk Servw availab. Mongy and Pgn8lcns Servlc8- Ir Funds r8C8ived for purcha&ng computer equipment to dellvery the MaPS Debt Contrad acros5 organisatlon. The Natlonal Lottory Communlty Fund- Hereford Thrs 15 a restThrted fund to meet Ihe ISts of d8veloping arwj dalivering Cltizens Adv8 generalist and spedalisl advice 59NiCg5 at outreach k)¢ations in the market towns and other venue5 across the cjnty of Herefordshire. In addition, the fund also moets ihe costs of irK¥ea5ing capaaty at our ntral H8r8ford office through the Introduction of Dn-doOr drop- In advice sessions and Increasing our cycty to delSv8r sp6¢ialisl Houslng Casowork and Bgnofits Casework with a focus on Hwefordshir8. Rough $1geplng Accommodalon Programm• Thi5 a Testrkted fund lo meet the ¢tS of project workers to support singb poopb are homebss. at risk of hornel8ssnèss or vulnerably housed, into shared and seW-contsined aCmmodatiOn. The Proi9d workers provid8 advice and support lo people with low cara needs to sustain their accornrn[atn. The project ill use existing units of acLxmmodalion manag8d by the organisaon as well as completion of an additional 9 m¢)vos Intt> ngw units of accotnmodation, Inot prevKXJ51y hsld by the Support Providerl, during the duration of Ihe proje P4martLots Fund A fund to underwrfiÈ any kJss8s with ragard lo leasing c031s, guaranteed nt payments and eligble repair costs In lation to prcyortigs managed by the SmartLets soual leiting ggency which nntst be met through geral tuThJs. SmartLets Bond Fund Ifomrfy Smartmove Fund) A fund to underwrite losses against d8P051t guarantees made to I#10rdS through the SmartLets dep)srt guarantee scheme to able those on low incomes to access privato rented se(or aonmjaon. S•nsory Outr•xh-Worcosl8r$hlr• County Coundl This is a r85tthd fund from worterShir8 County Gouncll to 1Ver a fortnlghtty sens¢xy outr8ath advice servicg to speCC communitles In Worcester. Strengthenlno Wor¢g$t•r This is a res1n¢tl ftsnd from Worcestershlre Cornmunty Foundaoon lo deliver a weekty outrach seryice to specffic group of ndIviduaL5 in Worcestershire. TRANSFERS BEf4vEEN FUNDS Dwing the yew the followng artunts were translewrod from thè goneral wrestricted fvnd in ordor to cover the doflctt on Ih8sa restricted fijnds: A¢wrnmod8tion for Exthonders Fund Citizens A(fvK8- P8nsion Wi8e Homelessness Fund 15 1.491 100 Page 37 ntinued...
Citizon$ Advlee Worcesterand H8refordshlr8 Mot•s to tho Flnan¢lal Stat•m•nts-contlnu•d forthe Year Ended 31st ma 25 19. MOVEMENT IN FUNDS- continued TRANSFERS BETWEEN FUNDS- contlnugd Rough S18eping AccL)mmodalion Programm• 1.390 2,996 During t y¢ar the folkMiThJ arnounis were transferred from tha g8nwal unrgstricted fvnd to thg folkJwiThJ designated fvnds li order ¢0 reflect the prOV1¢n 8$ at 31 Marrj) 2025.. Office Buldin9s Fund IT Fund Redundanw Fund Smathts Building Fund 33.000 6,100 9,228 35,000 81328 A transfer of £2,040 was made in tre year from the Acthynmodatksn for Ex-offenders - IenteS & Top Up8 fvnd lo the A¢commodation for Ex-offenders Fund. During ts year the frlknwng amu)ts transferred to Ihe Ik)u8shold Support Fund- Hereford: Her8ford lQngton Project Fund HS@hold Support FuThl 4- SLtpportlor Farnilie8 bvilh Chlttrgn UThJar5 23 2,034 1057 RELATED PARTY DISCLOSURES rirrfj the year Worcester Muniripal Chantie5 CIO prowded the use of properties for m or reduced rental valug to the charity. Th8 valu8 of th8 donated rent £36,755 12024.. £46,24DI lor the porbon of the builthng u58d by th8 charity. Woreostgr KJnicipal Charibes CIO 81$0 provKl$d tyants of £205,865 12024.. £192.9381 tv•Jard$ the (x)re services of the charity. Paul Griffith a Trusteg of the ¢arity and GerdinÉ Thoma3 Ihe Chi8f Offic81 arvj Cornpany Secrntary are also tnJs18es of Worcester Municapal Charit$. Several properbes are managed by Cttrzens Advice Worc88t8r and H8r8lord$hlrè oft behal ol Worcester Muni(pal Charities CIO and mce detsil$ in re$t of this arrangement can b8 1(yJnd In not• 22. 21. FRC ETHICAL STANDARD- PROVISK)NS AVAILABLE FOR SMALL ENTITES In CAynmon wth many other businesses of our SV and nature we use (Alr auditors to Fyepare and submit twns to the tax auth)1sUes asstst sMth the weparaDon of tho finan(ial st8t8menls. Pag8 38 contiThJ...
CItFz•ns Advl¢g W0eSter and Herefordshire Noles tg the Financial Ststements- Gontlnued for Ihe Year Endod 31st March 2025 22. FUNDS RECEIVED AS AGENT Sev9ral woperties aro managed by Citizens Adwcg Worcester and Herefordshire on bohall of Wor¢8Stgr Municipal Charities CIO. The chw Co1¢d tofal r8nt on behaw ol Worcester MunKipal charies CIO ol £426,07412024.. £403,315). Th8 ththty retsSned a M8nag8ment cha cl 15% 01 th8 rent re1Ved £63,911 15ndUVe of VAT) 12024.. £60,637) and retalned oxpgnses pwd by the charity in relaOn lo the running of Ihes9 propethès. linduding secuntylalarm costs. utility and deaning costs for the communal ar8as, window can1[yj costs. gardening cost$, 99neral rnaIn18nan repairs and decoratiol, totalling £41,023 12024.. £81.7961. At tho ar th8 chanty owed Worcest8r Municipal ChaltS CIO £71,59912024.. £58,971). Durin9 th8 year thè Charity mado apICatIOnS for 9rants Irorn St Marbns In The Fiells Ificarfs Relief Fund to prevent individual ¢lienis wth renl arrears from bacoming homélèss. Thèse grant awards w8r8 not mad6 to Ind#jUa1 dients by Sl Martin in Ihe Fle$ but made to the Charity as a direL* SpiCant. on Condon that the grant amount was paid by th8 charity to a landlord who agreed Ihat they woukj not eyicl a client rf thr rent arrears We paid in full or reduced by an agreed sum. in order to prevent hornele5sness. These grants trom St Maitin in the Fields Vicars Rdief Fund 8rmunted lo £11,75812024.. £10,890). At th8 end of the year Ihe C'ty h8ld £453 12024". £4531 received as grant P8ym8n18 Irom Ihe St Martins In The Fiekls VKarf$ R6liol Fund, that had not yet be8n paid to landlords. During th8 yaar the Charity reeeNed a grant from DWP for an 8ceess to work grant of £5.430 12024.. Ènll. which was fully dists%buied in the ygar. Page 39
Cltlzeng Advlce Worcesterand Herefordshire Detalled Statement of Flnanclal Actlvltles for th• Y8ar End•d 31st March 202S 2025 2024 INCOME AND ENDOWMENT8 Donatlons and legacles Donations Legac$ Grants Donatod SOMCaS & 111¢$ miscellanus irne 1233 2,293 1,000 695.537 78,240 519 662,860 68,755 733,648 777,589 Investment Irkcome Bank Sntsresl 9,755 Charltable actlvltles Ren15 rEcepi Grants and CLJntract I)me 354,139 1,076,373 1,103,717 1,491,946 1,430,512 Total incoming Msource# 2,235,488 2,217,856 EXPENDrtURE Support co$ts Manag8ment Waggs Social security Pensh)ns Equipment and paIrS Insuran RenL rates and seNk• charges Teleptrne aThJ wstsge Prinung stalry vertising Sundries Educakn'on and trainirvJ Bonds written off Rè1mbUts 6xpsnsès Subscriptions Property rental 8YP8ns88 PrOfesOnal f8es H8at and Ilght IT support FEO incentives and tOPUP3 DeprecHtvJn of b8seho prope D8pr8cL4tk)n of office 8quipment Lo$8 on $819 of tsn9blg fixed assets 1.269.112 99.662 121,154 3S.119 11,438 111,710 21.854 11.3$8 3,145 1,158,037 89,872 106,397 46,633 10,675 119,533 25,966 11.810 3,764 14.789 13,302 3.885 21,219 2,650 218,568 17,930 1.018 24,196 14,154 261.277 5.094 ,471 36.602 12,040 4M85 9.775 6,239 48,846 9,825 4,485 2,926 2,114 2,096,043 1,923, Go¥¢rnance ¢t3 Auditors, remuneration Auditors. r8muneratlon fornon audit wowk 6A77 IOJ37 6,180 5,987 16.914 12,167 Thi8 page dro5 not trym part oftho Statutory finanoal statsrnents Page 40
Citizen¥ Advie• Worcester and Herefordshire D•tAll•d Stat•ment of Flnan¢lal Actlvltl•$ ftytho Yoar Ended 31st March 2025 2025 2024 Total resour8 expend8d 2.112,957 1,936.011 Net Income 122.531 281,845 This page does not fc part oftl* stabjtory financial statemènts Pag& 41