REGISTERED COMPANY NUMBER.. 06827297 IEn9land and Wales) REGISTERED CHARITY NUMBER: 1128497 Report ofthe Trusts•$ and Audlled Flnand•l 8tat•m8nts forthe Year Ended 31st Mar¢h 2025 for c1t1z￿$ Advlco Woru$tet and Herefor(Ishlre RKhards Sandy Audit SeNices Li￿t￿y (statutory Auditor) Thornelop House 25 Barbtsume Road Worcester WR1 IRU itiz•n$ Advl¢e Worce$tgr and Herefordshi Cont¢nts of the Financial Statsments forthe Year Ended 31st March 2025 Pa9è R•f•r•nG• and AdrrAnl$tratlve Dgtails Report of the Tru•t¢•s 2 to 15 Report of tho Indopond•ntAuditors 16 to 18 statement of Finwcial AcW¥1￿ej 19 Balan¢• Sh￿1 20 rA8h FlowStst•mont 21 Notes to thg Cash Flow Ststgment Noies io the Flnan¢ial Stat•m•nts 23 to 39 Detslled Statsment of Finon¢ial A¢tlvMe8 40 ¢0 41 Citiz•ns Advlce Worcèstèr on# H•rèfordshl Rafarance and Admlnlstratfv• D•tsil$ for th• YearEnded 31st March 2025 TRUSTEES S Lister (Chair) P Y Griffith B Griffrths M E Jenkins R Tyler IT￿sUrer) O T Cleary IresiJned 17.4.241 J C Jones D A Wittshire SJFurnN A C H Scott lappointed 12.2.251 B Cbse lapp1mnt￿ 21.8.241 C A M Morgan-J￿s lappoint•d 17.7.241 G TtrK)mss ¢￿￿Ex•￿￿ Ad￿￿ so￿ M£wgrlreiYwJ 11.04251 "Srngnmo￿'sQry1¢e lbtsnogerlreyvJn￿ 19.11.241 "Sm3rtMoY8'S8nrice ManayèTll¢om 20.11.241 vit4 Se￿￿$4r￿￿AN P•tser*yp Adyic8 S•￿￿8 MaDagÈr DfjgU￿ K B(xth4vi* A Llnbert Sckng COMPANY SECRETARY G R Thornas REGISTERED OFFICE The Hcpmarket Th8 Foregate Worce51er Worc8Stershir¢ WR11DL REGISTERED COMPANY NUMBER 06827297 IETrJland and Wales) REGISTERED CHARrrY NUMBER 1128497 AUD￿ORs R￿h￿d5 Sandy Audit S8rvice5 knrnited (Statutory Auditor) Thomeloe House 25 8art)oume Road wor￿ster WR1 1RU BANKERS Unty Trust Bank Pk 4 Brindley Plac8 Birmingham B12HB 8ANKERS CCLA Fund Managers Limit8d Ong AThJ81 Lane Lorthn EC4R 3A8 Cwesdale Bank PLC (trading as Virgin Moneyl 177 Bothwell Streel GLasgow G2 7ER Page 1 Cltlz•ns Advi￿ Worcester and Herefordshlro Report ofth• T￿￿1¢¢$ for thg Yoar Ended 315t March 2025 The trustses w￿) are 8180 direL*)ts ol the charty for tt)e purp)ses of Ihe Companies Act 2LN)6, present thwr re￿rt with Ihp finartial $taiemenls of th8 charity for tha year ended 31st March 2025. The trustees have arjopt￿l the provisions of Accounting and Reporting by Charitie5.' Statement of Reeommended Practice applicab￿ to charities preparing their accounts in accordance wth th8 Finanual Reporting Standarpe of the scheme. Th85e figure$ al$0 Include c8sework fvnded by The National L(Atery as P8rt of our Lottery funded outrgach prc¥8Ct which indudes prowsK)n of extra capacity for Housing Casework that fals outside th8 scope ofthe Legal Aid Agèncy Logal Hdp scheme. 137 Clients were hdped by our Benefts Ca58work Project provided in p￿￿shiP stLKJents from Wort¥ster University Law Sd)ool (wiu) financial SUPFOrt fr(xn Worcester Muniopal Charities). Sbjdenls volunleering r8c8ive training. ongoing supervision and support to Iplp deliver thls weffare benefits casework Sery1￿ to Clients. 137 d￿nts re￿Ived advice and assislancg from th8 projact in the year and the total now income gained for ¢I￿nts in Ihe period was OV8r £473,gJ6 plus other total financial gains for dients ltrrough maintaining or regaining Iheir previous entitlement to benefits) amounting to an additional £30,753 116 Ind￿￿1￿8¢ clients ra￿1Vad Benefrts Advi¢8 and Casework to help them appeal deas1o￿ ol Ihe Departmgnt of Work and Pensions in relation lo UnNersal Credit, Dis8bilty Benefits and Incapaaty benefits. ThLS Speaalist Help was prowded as 8 result of part of the Lott8ry fund8d Project to pro￿de outreach advice 58Nices to provide 8XtTa capacty for Benefits casework with a focus on Her8fordshire. As a ￿su￿ totsl fina￿￿￿1 g&ns through new hts)me lor clients and th8ir farnity amounted to £278,167 345 dients ￿ceiVed Specialist Benefrts Adwce and Casewowk asstst8nce in Herefordshir8 as a resutt ol funding we recdved Irom thg A￿sS to Ju51Ke Fund Improwng Iwe5 Through Advi¢e IILTAI during 2024125. This Spaaalist Help was delivered in Worcester and Herefordshir8 prowded to provid6 extra capality for Benefits asgwcyk. As a result total f￿ancial gains new and ba¢kdatèd lie0￿￿ for d￿nts and thelr famly 8rnounted to £636,959 101 indmdual Pat￿nts and p8ti8nts' famity n*mbers refer￿d to ovr Benefts Advisers fijnded by and based at St Richard'5 Hosplce were helped with b8￿￿ts adwce and casewcffk. A5 a re5utt total finarth81 gains ttr*ough new ncorne for ellents and their famly amount￿ to £226,574. In additK)n i)th8r financail galns for di¢nts arTK>unted to further £55,088 in total. 101 individual vulnerable clients Ifor exarnple with sevefe and ondurirvJ m8ntal health woblems or ￿MIng Disabilili8sI were helped with benefits and h￿J$ing Issues by wr part time adviser fijnded by The Lasletts Charity. 197 frdrrrilies in He￿f0rdShff8 with children under 5. Herefordshire frAJdbank clEnts. and vulnerable P8r1510w*rs. who required financial support und8r the Household Support Fund IHSF5lwere given Benefrt and Debt Advice We delivered two Money man•Jenwnt projects in 2023r24, funded by Worc8Ster5hire County Council and The Trussell Trust a5 follow5.. Page S Citizèns Advieè Woreèstsr and Her¢ford$hirg R•port of the Trust￿0 forthe Year Ended 31st Ma￿h 2025 344 clignts were helped by a 1.8 FTE Money manage￿￿t Adw58rs (increasing Irom 1 FTE to 1.8 in June 20241 fund8d by Trus5811 and Worc8Ster Foodbank to provid8 D8bt a5S8&8m8nts, advirA on budgeting and incorn8 maxFmisation thrO￿h benefit checks to cl￿nIS referred by the Worcester Focxlbank or who were issued wth F(XKlbank Vouchers by Cits'zgns Aojvice Worcester and Herefordshirg. This project obtained totsl financail gans for dients of £484.598 and olh8r ffinanc¥al gain￿reimbur$ernents of £35.766. In addition this projec¢ dIre￿Y helped clients with debt adVI￿1¢ase￿ork in single debt issue cases or cases wth only a few lower value debts resurning in debts totslling £61.293 being written off or ￿Scheduled 163 ¢¥en15 We￿ helped by a part time Money MaNag8Tll8nt Adw5er funded to provide Debt as5e55rnent4 advi￿ on budgeting and income tnaxknisation through benefit check5 to advise referrals from Act on En￿gY - who work with Worc8stershir8 County Council in thè ddivèry of Enèrgy Advicè and èn6rgy vouchtrrs lo d￿ntS eligibl& for help und8r the Household Support Fund. Thi5 project obtained total financi gains for clients of ()ver £85,000 this was delwered through The Wtsrcester Advice Nthrk, an adwcè partnew5hip of Advice organisakn'or￿ in Worcestershire which wg lead. Penslon Wl$• Tl*s year. we celebrate 10 y8ars ofthe Pension W1$9 Citizens Advice Worcester and Herofordthre is one of 38 k)cal Citizens Advice who have beBn deliverirrfJ the governff￿nYS Penslon Wtse seThice since tts launch in Aprfl 2015. Penslon Wise Is a gu¥Jance Ser￿Ce from MoneyHelper, that $UFVOrts peoiAe aged 50 and overwith their defined contributw)n pension ootions. This Ye￿ Pension Wise: Supportorj 83.000 clients their pension (Pt￿n$ across thè Se￿1￿ in England, Wa￿$ and Northem Irela Reduced the waibng Ime for an appointment, dropping trtsm 30 days to an average of 18 days. meaning people ctrjkl get the 5UPPL¥t they needed quicker Client salisfaetion ratas rèmainèd high, ex￿dIng 91¥0 8cr¢)5S the year Clients reported an increased confidenc8 in recognising and avohlin9 Pe￿on scams. with 92% saying Ihey felt confrjent in this area p05t a Pension Wise apPo￿tMent S•ThirAS for th• Singl• Homoloss: CitIz8n8 Ad￿ce Worcester provides a number of private rented Sector awss schemes aimed at the prevenbon of hom81e5sness amon9 5ingb people and ¢hiklless rx)uple$.' Ihese sewi￿$ are ￿Thtred on the 'SmarNove' depo¥At guarantea scherne ￿ 'SrnarLets' soual lèttirgs agèncy. The maln locus of this work is in Worcester Clty trArt we also provid8 assistance to Sing￿ horneless people in other h)¢ations in the County. These schemes provide practical as5iStan(% and ongoing support to those who are horneless or at risk of homebssno$5 to Secure and retsin suilable arLorvwnodation. Th? rnain achievernents and Perf0m￿nCe ol these schernes overth& year are oudined below.. 695 individuals who were single and either homeless or threatsned home￿$$The$S were helped thrO￿Jh advice. regardiThJ lernp)rary and kjng temi housing options. Th8re were 360 referrals and 288 applicants to our private rented sector a¢¢ess schemes kst year. Al appli￿nts ￿e1Ve￿ adwce assistsnce ￿laun9 lo thelr housing siluatson. In total 70 were helped to secure and settle into suit*)le accommodatk)n and 30 of thas• ware housed in propejt.es manage(I by SmartLets or through the prowslon of a dep)sit 9uar8nt6e L￿rnd. 77.7% 01 applicants have a ￿Ve1 of vulnerability In addition to the risk of homekssness, most wth more th￿ one O)ntrttr￿bn9 issue. The most wmmon waro.. a history of home16ssn6ss. a history of offending, montal ill hearth. drug an¢Yor akohol probl&ns and F¥x)r phy*al heaNh. 29 had $￿pt rough in the 12 monlhs before approaching Srnartmove The SmartLets sodal kttwigs agency had 86 prowties 113 HMO'S and 73 seN-COntasnod fl8ts1 prow¢Jing 119 units of￿¢0MM0da￿on under managernent 8t the end of March 2025. In total as al 31 Marth 2025 there were 170 tenancigslLic8n5es across Worcestershirè whw8 Citizens Advice orcester ha¢Y either prowded a deposit guarantee bofid to the lafidlord or was dlTectly managing the woperty through the SmartLets agency. Fundraising odivities The charity dc*s not *tively solot rngTrthts ol th8 public for donatioTrs, either direcuy OT usng a prO1￿C*al nd-raiser. As such the charlty Is not bound by any voluntary scheme for re9￿aUn9 fund-ralslng. FINANCiAL REVIEW Flnznclal po$ltlon Total Incomlng reS0w￿ for Ihe year were £2,235.488 12024.. £2,217.8561. an Increase In tolal 1￿me of £17,632 compared to 2023124. Expenditure increased forthe year to £2.112.957from £1,936,111 In 2023124. Total funds cathed foTh¥ard were £2,186,924 {2024.. £2,064.3931 of which £1,571.611 12024.. £1,442,121) we Un￿striCted fvnds, this irtc)Jdes £597,126 12024.. £597,1261 in fixed ass8t5 repr8s8nting thr89 social investrrEnt propertios provhjing acL*)mmc¥Jatitsn for Ihe single IK)rnek5S. Pagè 6 Cltlzens Advic• Worc•st•r and Hgrefordshlre R•port ofth8 Trnstees lorth• Year End￿ 31$t Marth 2025 The luture is uncertain in relation to a number olcurrent prlect ftJn¢*ng grdnts, suth Thè Money and Pensions Services, Debt Advie& Project IMaPSDAPI c￿traCt hèkl by C￿en$ Adw¢e, which we are 8ubcontrdCted by Citizens Adwce to d8lw8r this Serm￿ in Worcestsr City and Hereford5hire was due to bè omrrM¥sioned as our current contract ends on 31 Marth 2025. This contract has already been extended by 3 years from 1 April 2023 - 31 March 2025 and in January 2023 we We￿ advised that Ihe fundwig to Citizens Advko from The Money and P8n5ions Sèrvicè IMaPsl would be vjt by 10%. thls ￿Su￿ed in a recruitment freeze and as one of our caseworkers r8tired in May of 2023. this has resultfd in us p6rmanentty losing fundNg for 0.5 FTE rASaW0￿0r. This contract has now iEen extended again to 31 Mareh 2026 and we understand thot recomrTUS5ioning wll comrnence in 2026 with & VI￿ to the new ¢xJmmi5sioned eontrad commencing January 2027 orApril 2￿27. Our Pensign Wiso contract was extended for tsvo year5 from April 2022 to 31 March 2024 and again IOT one y8ar from 1 Apil 2024- 31 March 2025. At the stsrt of the s￿)nd haff of 2024r25 we werg ther8for8 unEkor whether d)e service would be recommissioned or wh8th8r th8 contract would be extended. It wa5 however finally confirmed in the final quarter of 2024125 that the (ontract Wgukl b8 extended for futher 12 months to 31 March 2026 but that this woukl be the final year of the contract as the SeN&￿S would be brought in house lo be dalivwad directly by the Money and P8nSK)ns SeNic• from 1 April 2026. Our MaetnilL4n contracts for both H8r8fordshire and Worceslershlre were due to ond on 31 Decen*er 2024, but were exter¥Jed during the third quarter of 2024125 for further 12 monlhs to 31 Detsmber 2025. It was howev8r nfim*d at lh8 end of 2024125 that the Macmillan W8lfare Benefits AdvKe services would end in their currènt fcKm in May 2026. We therefore understand that our Macmilkn wntracts will b8 extended lor a further S months lo May 2026, after which the se￿ice in ils current forn will 8nd. Our 4.year Nath)n81 Lottery Community Funcl Grant zwarded from 1 October 2021 bj rn88t the o)sts of developing and ddiv8ring Cttizens Advi￿ generalist 8dw¢e 8nd specialist advi￿ $8rvic85 at outreach IcKabons In Ihe markel towns and other venuès across the County of Hereford5hire is due to end in Septetnber 2025. In additim, this fund also meots the costs of In¢￿asIng c8paLity at our central Hereford office through the introduclton of open4ooT drop-in adwce 5e5sions and increasing our capacity to deliver spetyallst Housing Ca5ewc¢k and Benefits Cas8work with a focus on H8reford$hire. This has Ihorefore bggn c￿CIal in us devek%)ing maintalning Ourservi￿S in H8r8fordshire. )sl grants rekting to the provlsion of'core" a￿ awarfed on en annu81 basis and project fvndlng has bètn subjeot to annual renewal and 6Xtenslon over the lasl 12 rnonth5. These agreements wll corne tts an end during 2025126 with no certainty ov8r Iheir wntinuation. In addil'on in th9 casa ol the HOL￿ehOld Support Schemè funding for adwce S•Mces wa$ only confiTh& for a slx month period during Q1-Q2 012024125 before furth8r funding fLY 03Q4 was lat9r Wè woo however awarded a S-year A￿$$ to justi￿ Fund Grdnt (funded by Ihe Nati(ffjal Lottery) 01 £5(￿l,0[X) over 5 years payable at £100,000 p8 from March 2024 which we are using to maol th8 costs of developing and delivering Speaalist Benefits Cas8work S8rwce acros5 our organisation, This ain5 to fur¥J in the region of 2 FfE casewod(er5 QV8ra 5 yèar pariod. The fundin9 is strudured so that the proje¢t Is a k)n9 tem projec¢funded for 5 year5. Tke futur8 overall financial FKJ$itK)n remains ch81knging and uncertainty al the end of 2024125 has been increas8d as tK)th thg Co¥id-19 parmlemlc and the cost of L¥iSiS has affected Ihe av8ilability of grants from some k)cal fundèrs for our core seNces. For examp￿ Worcester Municipal cherft￿S, wh) are our largest core funder have reducgd their nts by 25./0 for 2025126 and The Hopmarkel Charity was not awarding any grdnts at th$ start of 2025. In addits.on thore B a greater amount of eompetstbon from Charitab￿ organisations for lundir¥J - particularty from t￿se charities that prowde short term crisis 5UPPOrt for individuals in re￿ cope the cost of living Msis. Sirnilarty rwThing usts ar8 h)creagng as a resurt of thè eost of living Crisis. TnJste8s hav& lor a number of ye8rs recow15￿ the diffiujlties in $U5taining grant funding at curront levels and have continued their strategy of inv8slrnent to both ￿duce costs and generate In￿M￿ from charitable aclivities. Mosl significantly, lh￿ has induded investin9 n thè acquistw)n of Suitable WOpert￿ to prowde accommodation for the single homeless which ako generate an income from rents for the Ch￿ty to rr￿1 the running costs of Ihe proi8ct. Pag8 7 Clthns Advice Wor¢estsr and Herefordshlre Report of th• Trustees for thg Ygar Ended 31st Mar¢h 2025 FINANCIAL REVIEIV Prlnclpal fvndlng $ourcg8 Tho Charity is funded from a varietyof source5 both stattrtory and charthblg. One of the largest sngle source of fvnding was IhB grant from wOr￿ter Municipa chai11￿ CIO d £205,865 12024.. £192,938>. worr￿ter Muniripal charrt￿ CIO also promde rent free commercial premlses whith is vaued at £36.755 12024.. £46.2401, bas8d the ChaThtys us&ge proportH)n of the prem￿Os. In addtlion, 68 units of accommodaknn for the hornel8S8 arg managed ty Cibzens Adwce Worcester and Herefordshir8 on behav of Worcoster Munkipal Charth8s. A management charge of 15% of th8 rent receiwed is retained by the tharity lotalling £63,911 12024.. £60,637). which ¢xntrbuted towards Ihe cost of our WO￿ wilh tha singlg homeless. WoreesleT Municipal Charibes are lh8 most signffi¢ant tontribulor to meeting thè (x)sts of Ihe charty's core a¢ivities in Wortsgtar. Chanty woukl like to acknowledgg their gratitude to thg continued suppN)rt of WOr￿Ster Munlcipal Charities. rhe Eveson Trust wovides a funding D)ntribution to the cost of our work wth the ￿ngle homeless in Worcester. diti'on, Th8 John Martin Charity ftjnds simiL8r work in Wychavon. Wyre Forgst District Council also fund projects working wtth the ￿ngle homeless in wy￿ Forest. Worcestershire County Counc51 also contrfbutecl funding to th8 provision of wre sorwce5 delivgr8d by Charlty as part of the Worcestershire Atlvice Network 12024.' £20,000), ¥thich Is dosvJnat•d forthe replacement of IT. Given thatthe organisation und8rstand Ihat Windows 10 is no longer be*ng sUPPOrted from autumn 202S we anb¢ipate that Ihis fund bo need8d in future. Redundan¢y FLnd.. £271,612 {2024.. £262,384), which ts dashJnatsd to provide suff￿lent funds to cover thè tost I redundancy. Smartlets Buildin9 FLnd.- £35,OIX)12024.. £Nill. which is dasignaled to meet the wsts of antiripat8d fapairs to thè Smartlets proper￿￿8. The presenl ￿Ve1 of reserves avaikible to Ihe Charity stands al £972,557 12024". £837,773110)mprising the general fu ss fixed assets of £580,94512024.. £525,389), aThJ designated ftjnds of £391,61212024= £312,384) whlch reygs9nts 6 monlh5 b￿98ted expendthl￿, lènd only 3 months expendlture rf the designated fund5 arè not indudedl. Total r8stii(tsd fvnds as at 31 March 2025 wefe £615.309 12024.. £622.2721, bringing tot81 tharfty funds to £2,186.924 12024.. £2,064,3931. Tho restiictsd fund irtludes £105,633 in The Ac￿sS to Justice ILTA fijnd. provi¢J8d funding for benefits casework project that cOmmen￿d in March 2024 for £500.000 of funding OV8r 5 y8ars. £100,000 was received at the start of th8 prqect in March1£98.786 of which was caTTieé over Into 2024125 of which £93,153 was spent we have budgeted for wage rises acr055 Ihe projeet over S years sci there will ba vnd9rspend in thg firsl y9ars of hvhat is a S year PmJ8CtI. W8 rec8iV8d tha second paymènt of £100,000 dunng 2024125 which ha$ resuhed in the ￿rrent amount in thls nd. Thg r8$lricted fitnd a150 ￿L*jdeS £336,543 wlwL* is the value of our Hopmarke¢ Propety that can under our leas wilh the Hoprnarketonty be US￿ for our charitab* benèfft In ad¢Yition, the Charity holds specific r8Strictsd funds io ¢xv8r pos51￿e liabilitios In rekition to the operation of its private rented sector access sthemes, SmartM(w8 and SmartL81s to inchjdè potents.al losses against deposit guarantee bonds issued to ￿ndlOrd$ through the Smartmove s¢hgm8 and meeting leasirwJ cornfflitinents and any ￿pa¥S for whith we ar8 restM)nsible in relation to SmartLets properbes. The value of these funds is ￿VieWed on an annual basis in lin8 wilh iden￿rIed possible liabilities going f¢)rw8rd, however, 8$ Ihe58 fund5 d8cr8a5e (see page 321 the charity will need to make any hjture prowsion for th9 possible liabilitYa$ by d¢¥ignating unresthcled funds in a ngw desyJnatsd fund. which has been calw the Smartlels Build'ng Fund. Thls year. a provislon has been estlmated lor the dlapld8tion costs of ttvo lea58d prop8rtles Ihat are rnanag￿ by th8 Charity as part ol the Smafjets stheme, whith is based on 8 surv8yors' rewt. Ref8rto Note 18 to the acry)unts. The Trustree Board want to maintain heathy reserye8 in line their poliw, but I￿11 ¢(￿tInUe to mnhor the level he￿, giving consideration to how th&y can b8 bost US￿ to fvrther the Chariws objectiV8s, both in the slK)rt and k•Thger temi. Due to the uncertainues lolh)wing the Covlcl 19 pandemic, the cost of Iving cri518 and tha r&sullng unc8rtain e¢onorni¢ outlook, the trustees have poslpor*d reviemng Ihelr current ￿SerVeS policy in rec8nt years. However tt)e trustees have started lo review their Current Resejves Pc4icy since the end of 2024125 in order to.. lil look al the lev610l cash reserves required including the need for tre oJrrent Bn(J further designated funds gNen the chariws potential ￿abilItieS 1111 to assess whether S￿ne of the Org￿l$a￿On$ uJrront r&swes o)uld be inves18d in a forn 50 Ihey can also fdfil the Ch￿1￿.6 benefft. Page 10 CItr￿n8 Adv1¢¢ Worcester and Heretordshire Reportofthe Trustees for tho Ygar Endad 31st March 2025 PLANS FOR TrIE FUTURE The dimate of austerity with cuts In public ynding At bottt the k)cal and nat￿n81 level since 2010. together with the fvtura uncertainty due tts the cost ol living crlsis. ha$ continued to have an Impa¢t on Ihe Charity¥ c(Ke fLthding posilK)n and the G8pacaty to d8v8lop new projects and 3ervi¢e8, which (xn b8 5UStained in the mediurn and k)nger temi io meet the inueased demand for our servic8S. Sinc8 th8 pandernlc we have been able to manags finandalty and sustain So￿¢*$ linltkilty d8v8lcp8d trom grant in(x)rn8 frorn Covid-19 fundiry and cost of livlng funding) as a result of fvndirg from the Hou5ehdd Support Fund frorn Worr£ster5hire County Council. Worcester City Council arKI Herefordshire CounThl to supp(xt S￿￿fiC projects that are delivgrgd wilhin the scow ol our seNice. Unforiunately these fu￿ling ag￿e￿Ents hav8 b88n extremety short term, (usually for a maximuffl of 12 months). However in 2024125 the HtyJsehc4d &pport fund was only availabl8 for slx months from April - Septem￿[ 2024 and it was OTr￿ in Sept8mb8r 2024 that the govemment confirmed anoth8r six months fuThJing Iwhth then had lo ba distributed try our bcal authoiitE5, to onsure all funded project5 and trisis support sthemes within scope of th8 funding. This fundiTrJ has a130 b88n subject to spending ￿thin this short ￿ric￿. Flnally we dwj not have confirmation that th8ra would be an addklonal Household Supp)rt Fund Sett￿Ment for 2025126 until quarter ftyjr of 2024125. Su¢h slK)rt t8rm allocations ol funding hav8 th8r8forè mad& ft dtffi¢ult tr our p8rtnors In local authoritiès and charities such as ours to pL4n both financialty and logistiGglly to sustain any new or 8ddthon81 advicg servic8S C8p8oty that we have developed - inc4uding the retention of the staff who hav8 Irainad and developèd s￿11$ and 8yrience that art in smort suppty. The8e ryrrAJmstanees have been particularfy diffiojtt for tsJr dedicated stsff and volunteers vtho have trainod for new roles and Ih8n h8v8 unsure how long the s8r¥ices Ihat they have devewed together (for which there is considerable denwndl will last. Thoso circurnstances havo ba￿ parW¢ulady str8ssful fot our staff given the wncèms about the securty of Ih8irjobs. Thè SUPVK)rt we have r￿giv8d from Worcester Munlcipal Char￿"e$, who hav8 ￿en our largest core ffijndgr fDr rNny has betrn uuo81 in us being ab19 to provid8 a strong core semce. We are supported tiy oth8r IoGqI charities WorrEster but In 2024125 have received reduc£d furmling from oih9r supportlve local tharitses due to the diffiwth'85 they have en(x4Jn18rgd in Securing Income since the pandem￿ and cost of ￿Ing crisis. This trend is unfortunatety continulng due to th8 pr8SSU￿ chariues are under and we w8r& infonned by Worcester Municipal cha[1￿e5 that U)ey will have to U￿ al th•r organisation grants by 25% in 2025126 and other charib.es that have weviousty supported us aro not awarding any grants. As an organisation we hav8 b8en seeking funding to t￿pe with th8 eontinu8d demand for phone advi￿ - Parti￿laty for tyjr tèxt and call back 5eMc8 in Worcester (which we introduc9d at the start ol the pandernic in 20201211. The oryani5akn was able to $￿Vre tunding lor thls from a Citizons Advice Cor8 gmnt available for 1 year from July 2023. The lunding for this ended in Juty 2024 however we were able to wntinue this 58rvice to maintain our corg S￿CeS and supportthe volunte&r s8Mce, though HSF fvnding from Worcester City Cwncil. Al th8 5￿t of 2023124 we werg awarg that our Henry Smlth Grant Ihat rnet around 40% 01 the co$& of oui c Herefordshire Se￿￿ In Herefordshire wos en45ng after over 5 years of fundlng 5inca 2017. We initialty were 8tAe to meet this polents.al gap in funding with a variation to our lottery grant to meet this potential hole in funding. In 2024r25 the Household supwt fund grants for core s8rwii% projacts along wth a reorganisation of staff all￿d u5 to molntain s•rvices. Our plans to seek addttional funding in Herelordshir8 have been wccessful to dat8 since tho end of the Henry Smith Grant and also following the awaril from tha national Lottery Community Fund for a 4 y8ar grant fvndiro of £495.000 which cornrnenced in October 2021. to meet the costs of developing and delrrfering Cth'zans Advica generaltSt advice and spedalist Sgrvicos al outroach IrK2tions in the markèt towns and other vewe5 attoss the County of Herefordshlre. H(wever Herefordshire will bo on& of our prlority areas In 202S126 as our Lottary Outreach Projed end8 in 2025126 and we need to find a longer term solution. Given our collatM)ralion ￿*h the Heref0rdshI￿ counul thrO￿h tha delivery of Household Supfx)rt fund projects 8nd a r￿gee project. we hav8 b8en in talks to dis￿$$ 8 core grant and certainty regardiNJ cyjr cUr￿nt acwmm(￿atiOn in Heroford whld) the Hereford8hir8 council ptwde ￿$t free each year ¥th¢h amount to a 'grant in kind, of £32,000. Central premises based in H8r8ford a￿ essential in order to deliver and rdinate our actNilies acros5 HeTefordshiT8. parliculawty now that we have been suixessful in gaining ft>ndiTvJ from the Nab"onal Lottery Conwnunity Fund to d8v8lop outreath and make our Serv[￿ tnore a￿e$s￿le thrOu￿oUt all of Herefordshire. P￿e 11 Cibz•ns Advie• Woreester and H8r8fordshlre Report of thè Trusts•s fortho Year Ended 318t March 2025 Ovèr Ihè nèxt 12 monlh9 the Ch8ltty¥ irmtsal pfttirity VAII 8gain continue to bo tho maintenanc* of 'core servi￿$ at Ihe 18vel during 2024125, and to rnaintain the incr8ase made during 2024r25 of the afflount ol fa(£ lo lace appo*itments and amount ol open door advice dropin services in Wor¢ester lthr8è days pèr week fundod by core lundirg) 8nd Herefordshire (three day$ per wgek fvnded by Lottery funding) delivered durin9 2024125 In addilon to the MaIntenan￿ of f￿e-tO-face Se￿￿$ the organlsation is also committed to ensure that oth8r dwnng15 such as our t0￿phone adwce setvke though wOr￿terShire Advi¢eline and our text and rall back s8rvtC8 in Worcester arKJ Hsrefordshiro {whid) we introduced at the start ol the pandemic In 20201211. Our selV￿e tK)wever wll indudè a general service to the public in wOr￿ster Clty and Hereftsrdshire and the conts"nua*"on ol the prFvate rented sector accèss sch8mès Srnartmove and SrnartLets, which are focused on prèventing Single horneles$ne$s. We will also rnaintsin face-to-frdee sertqce lortlK)se di8nts that ne￿ this to progress Iheir problems and prevent h)melesSne￿. Th? organlsatK)n howev8r gxppds fvnding for our wrg 58rv￿￿5 to bg a challenge over thè noxt fow years due lo fewpr grants avaiL4b18. In a￿d￿C￿, the wid8ty predict8d increase in demand for our seNices due tts an increase in inflation which resulted n Ih8'cost ol livire. crisis for those on bw and rnedium incom95, has continu8d to be eVK18nced from our expgrience. We plan lo incwse the number ol propeiies under management by ctur SmarfLets social 18ttings ag8ncy ovar the next 12 months. We currenty fa￿ a Challenge as many land￿rdS have deaded to sell properb85 reducing the number of HMOS avaibbl6 to us, this initialty aff&¢l8d us at tho stsrt 012023124 and it has provide diffi¢ull to identify prop8rties to replace tJ￿e. As a ￿$￿11 of a grant from the Communty oryankSa￿"Ons Cost of Living Fund from the Nationa1 Lottery during 2023124 we were abk to complete a comprehensive reund timos for any empty propertk88 across all Ihe prrjperties managed by SrnartLets. We also hope to reryengage cwr previous $u¢cessfvl partnerships with Ciisis and Worce5t8T Cty Council. in order to look for fundin9 Opportunities lo sustain and devebp our advic8 and Specialist service5 lo prevent homelessness In Worcester Cty. Herefordshire and surrounding 8reas. We are atso looknng to develop ngw Partnérships to man4e propertw ofother local charities wL8h io support the single homel983 through suitab18 propety d8velopfflenl5. AILhou¥) our ￿ntraCt$ funded by the Pen&ons Services CitEens Advi￿ have been extended to th8 end of 2025r26,' Penslon Wise has been 8xEenderJ to 31 March 2028 and the Face to Face Debt Advi¢9 Prolgd (Map5 DAPI has been extended to 31 March 2026. we have been Informed that after 31 March 2026 the Pensionwise S9￿C$ I￿11 be delI￿red by MaPS In k)uso'. Thè uneartain future ol our Fa¢6 lo Face Debt Adv¢ce Project IM8PSDAPI is a conc8m given that Debt advice and cas6work has been our top advlce Issues for many years. We understand that 8 n8W seNce *ill be commlss1￿ed in the first hall 012026 with the new se￿￿e stsrting on 1 January 2027 or 1 April 2027. Tho rocommissioning will be on rogional kvol so wè w￿1 look to work in parlneTship wlh Ouf LCA ¢dl8agues in the West Midlands to be of U)eir bSd as part of the supply Chain or sub lead contractor. Sifflilarfy we hava had ChaI￿n￿ wi the delivery ¥wth our Legal Agency IJMI Housing during 2024125 duè to tho retlrement of our caseworkers and aso tsur Hou￿ng caseworker supwisor who had over 30 years. exp8ri8nce ol housitvJ. Desprte formulating plans to expa￿ thè servIc￿$ and recruit we wore unablo to do so as a result of the skn115 sh)rtagewith nts apklicants for any of Ihe posts. Pagè 12 Cltlz•n$ Advice Wore•8t•r and Herefordshlre R•port of thè Trustees forthe Y￿r Ended 31¥1 Mar¢h 2025 We are therefore loc4(ing lo find funding to dev81op a se￿￿e to cornp￿te eMerge1￿Y Housing Casework 18$ Iherg are no olh8r LAA or LAA providers of htrusing ca58work In Worcester or Herefordshirel and to fa(ihtste referral for di8nts who are el*JIb￿ for LAA advrA and assistanc8 or IEgal representation, lon the basi5 of Ly)th the scope of lh8 LAA scheme and finanual eligibility) to LM suppliers in surrounding counts"es. The Proposed houskng casewo¥k9r wuld also prO¥￿e advice and a5Si5tanc& to those nol elpJible for LAA lunded work or vthin the $￿pe of Ihe scheme trtrt nonetheless need help and are in need. Our MaemiltAn contracl to provide W8br8 Benefits Adwc4 and Ca¥ework for p80ple affecled by cAncer in Worcest8rshir& and Herefordshire has been extended to the end of 2025. However w8 hav& bean told tha¢ this fundlng and sgrvica will be extended lo May 2026 but that the grant aryj SeN1￿ will then end ￿ thwr cwent fomi. We are currenuy engagtd wi ￿nSUltab0n Cilkens Advlce and Macmillan as it is undear whal K4acmlLgns expectations a for a new (much reduc8dl s8rvice and whether such a service on this ba5Ks Is vIat￿e. STRUCTURE. GOVERNANCE AND MANAGEMENT Governing document The organisat*)n is a ¢harilabb cornpany linited by guarantee. incorporated on 23 February 2009 and ragigtered as ¢hanty on 11 Mareh 2009. The company was astablish8d under a memrmandum of a5soaatlon whKh established thè objects aThl the powers of the charitable cornpany and is gtsverne(J under its artides of association. New artid&s were adopted by a spec￿1 rasolulion daiect 30 January 2014 and N8w Artic￿$ were agan adopted by a special resolutiDn dated 3 Decemb8r 2020. In additlon the organisatron changed it5 charitst*b and company namè from Cltizens Adwcg Worcester Bureau & WHABAC to Citpzons Advice Worc8St8r aThJ Herefordshlre by special resolUt￿n on 15 De￿rnber 2022. R￿ruItmen¢ and appolntment ol new trustoos Th8 dlrectors of the company are 8150 charity trustees for the of tharity L4w and under the Ccffipan￿S Articles are thown as members of the Trustee Bgard. Thè maximum number of TnJste85 15 15 who may be elected at the AGM or cWed by the Trustee Board provide(S the total numL*r of ¢wpted Trust8es do88 fiol exceed one Ihird of Ihg total nurT*èr ofTrusl86s. Trustees are elected or appointed for a p8riod of 3 years may be re-elected. Trustees arè rècruit4d based on an evaluabon of their skills arKI experience against (xrterta set by the cryanisalion. Tho Truste8 Board also sasks to ensure thal ils cornpositk?n r8fi8Gts th• dNerrity of the l(Thl cc*nmunty aThY users of the Organis8ticffl's serwiees. Induction and tralnlng ot newtrustegs N￿truSteeS ar8 provrd8d with an Induction Pack containing.. - C>Jid8n(* M the rok8 and responsibillies ol Trustèe Board Members - The Memoranclum and Artides of Association - The most T￿nI Directoffs Report and Audited knDunts . The ChadW5 cwrent Business Pi8n - The most recent Annual Remew re￿)rt This is up with an induction meeting with the Chlef EXeCut￿e andlor Chair, whlch promdes an OPPOTlunty to leam more aLK)ut work ol the Charity. focus on curr8nt Board priori*es and assess any Nrther training ne8ds. New Tnjstees will 8150 b8 invit8d to the offices when the Charity is open lo the public which will altryw them to better understand the dayto day operation ol the Charity and the delivery tslfjts seNi¢es. Organi8ation•l structure Tho &￿Tr￿ 18 govemad by a Tnjstoe Board ol up lo 15 ffleM￿rs byho meel at bast quartety to tonthjct nc¥mal lyJsiness. The Trustee Bo8rd is responsib18 for tha slrateglc dlrectbn and policy of thè Charty and the Tru8tees cary Ihe ultlmate re5pon5ibility for Ihe conduct of Citvzens Advree Worcester and Herefordshire aThl for ensuiirq th8 Charity sats"sfies its logal and contr&tual oblvJations. Th8re 15 a fulHime Chref ExgortiV8 Officer who is responstble for ensuring the Charty ddNers the sèNices specified and that key performance indicators are mal. Thè day to day operational managèment of the Organisati￿ and SUP8rvisl￿ ol staff and volunteers i¥ the responsibllity of 4 Servilx Maw8r5. The Chief Exewtivo Ofrtcèr at ManagementTeam are also supported by a part tim8 Business AdnThnistrator and a full time FinanrAal Administrator. Quallfyln9 thlrd paty Ind8mnlty provisions Thg Arbcles ol Assooation states th8t, to Ihe 8Xtent permitted by Companies Act 2006, tho Tru$te8 ar8 Ind8mnthed of the as5eis of th8 d)aiity in ￿latiOn to any Ihqbilty incurred in their capaoty as Trustse5 of the chartty. Pago13 Citizons Advie• WoKèst•r and H8r8fordshlre Report ofthè Trustéès for thg Ygar Ended 318t March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Rèlatèd partlès The Chanty is a wember of Citizens Athice, the cperating name of th8 National Assodatitsn of CiJzens Advice Bureaux, which provides a framework for stsndard5 of adwce and ¢asework managern8nt as well 35 rnollitoiing progress against Ihese standards. Operats'ng p)licies are independenlty determinwj by the Truste8 Board of c￿]￿￿8 Advic6 Worcester and Hèrèfordshirè In ordor to fuffil As ¢hantabl• objocts and comply with the national m8mbership requir8rn8nt5. The Charity is Also g member of a Homekss link, the nab.onal membernhip charity for organisations who WC￿ diretty with pgopb who bocome horne￿5$ in England. Thè tNstees also take active steps io maintain and d8V81op relationships wth local authoritss e.g. Weffjce¥tefshire County Council, Worcester Clty Council, other dislrrt counciLs within the Worc8St8rshire. H8r8ford5hir8 Council and town counuls ￿th5n Hereforilshire. We also have r8LqtK)nsh¥)s with a number of oth8r organisations induding th8 L8gaJ Aid Agency and oihor charides indud¢ng MaCmill￿ Can￿r Support. Crisis. Ma9Js Day Centre, Sl_ Palls Hostel, St R￿hardS H05pice and Worcester Municipal Chanty"es. Wg ar8 the lead agency for the Worcestershire Adw¢x Newrk consisting of th8 4 Local Citizen5 Adv1￿ {LCAI in Worrxst8rshire, Worcestershire and Ag8 UK District or9anisation5. Ri¥k mana9¢mgnt Th8 TrLtstg8 Board consider ttie majoT ri5k5 that the charity fa￿$ on an annual basis when preparing and updating the strategK pLan. Where approwate. systems or procedures a￿ In pLi¢e to mitigate the rlsks Klentifigd. Intemal control risks arè minimisod by tho implementats.on of procedu￿$ for authorisation of all transaclions and projects. Pr(￿edU￿9 are in ￿a£S to ensure rnrnpliance wth heath and safety of staff, volunteers, clients and visitors lo thg Charity. w0￿￿ing to the stsndards to meet the Citizens Advice membetshlp reqU1￿Ments. Ihe Adwce Qualty Stsndard IAQSI, the communty Legal SeMc8 Sp8cialist Qu￿lty Mark ISQMI and other qualty mea$ure$ en$￿￿ a (x)nsistenl qualrty of delNery for all op8fdtional a5P8cts d th8 Charfty. Pollcles and Procedures are perlodical￿ revbwed to they conts'nue to rneet Ihe n88ds oftha Charity. STATEMENT OF INTERNAL c￿lTRoL Thg Trustee Board oversee the informaticfi security of al ￿rsonal lnforrnal￿n ol tsuf clients. stalf, funders * strategic partners that is prcte$sed. Citizens Worct51er and Herefordshire hohl joint ￿SpOnsIbl1ty for dient dats that 18 held In our case management sy$lern, wtth the national Crf(iz8ns Ad￿ce S8rvic8. informtK)n assurance managemont tearn exists to ensure th9 confidentiality, inta9rity and availabillty of all petsonal and sensib.ve data is maintained lo a ￿Ve1 which is ￿Mpliant with the requirements of the UK Ganer81 Data Protection Reg￿￿tr"on and Data Protection Act 2018. STATEMENT OF TRUSTEES. RESPONSIBILrriES Th8 trustees (who are also thg dirg¢tors of Citizens Adw¢8 Worc8si8r and Herefordshire ts tha purposas of (ompany lawl are ￿$￿Y)n$1￿e for preparing the Report of Trustees and the financkql statements in accordance apjkal law and Unitaj Ki)gdom Accounting Standards (Uniied ￿ngdorn Generalty Awept8d Accoungng Practice). Company Law requlres the tnjstees io preparg finanoal statements for each finanaal year whi¢h give a true and fair vlew of the state of affairs of the charilaw company and of Sncomlng resources and application of rw8ources, including tho income and expendiiure, of the tharitab￿ company for Ihat period. In preparing those finanual st2t8rnent5, the tru518ès ara raqulrad to.. select suitsbk accountirYJ polkltss and thon apply them corsistsnty,. obseNe the methods and princip￿$ in U)e Charlty SORP.. make judg8rn6nts and esbmates Ihat are reasonable and prudent., and prèpara thé financial stat•mants on tha going I￿1￿M basis untess It is InapprorK(at8 to presumè that th8 Charitab￿ eompany will contirne in business. Thè tr￿te&S arè responsble for keetyNJ proper &o)unting records which dlsdose with reasonable 8e¢uracy at any time the finanaal position of the Charitab￿ Com￿nY and to enab￿ them to ensu￿ that the financial state￿￿nts cornp with tha Companiès Act 20C6. They aro also responsible lor safeguarding the assets of the Charitable company 8nd herKe fr>r taking re85c￿#ble Steps forthe prevention and detection of froLtd and olherlrwularfbgs. In so far as thè trustèas 8ra awaro.. thèrè is no relavant audit informal￿n of which the d)aritable companys aud6tors a￿ unawarg.. and the trustees have taken all steps that they ¢)ught to have taken to make themSe￿S aware of ary rg19vant 8L¥Jit infO￿allon and lo establish that Ihè auditors ar8 awara of that InforrTh9b"on. Pago 14 Cltlz•n$ Advice wore•ster￿d Herefordshlre Raport of the Trust998 lorth¢ Year Ended 31$t Mar¢h 2025 Thi5 report ha5 been prepared in aC￿rdance vjith the special provisKJns of Part 15 01 the Companbs Ad 2006 ralating small companws. royed by order of the board of trustees on .......... 15 .. and signed on its bghairty. S Lisl¢r-Truslee Pag$ 15 Report ofth• Ind•p•nd•rtAudltors to the M8mb8ts of Citizens Ale for the other infomiation. The other infomiation cornprises tt)e infc¥malJ"on ndud8d in Ihe Annual Report, other than the finanLyal 8tatem8nts and our Report ol the Independ&nl Auditor5 thereon. Our 0￿"n￿￿ on the financ4al 5t8t8m8nts does not cover the other inf(rntion 8nd, except to the extsnt oth8nMsa èxpllcrtly stated In our report we do not express any fomi olassurance condu$ion Ih8r80n. In conngction wilh our audil of the finarKial sts18rnents, our reswnsibility is to r8ad the other infowmation and, in so, consider whether Ihe other inforrnation 18 rnatwally IncDnsistent with lh9 financial 5tstements or our knowl8dg8 obtained in the audlt or othewse appears to b8 rnaterially misstateé. If we idents'fy suth material Inconsiste￿￿&S or appar8nt mat8rial mlsstatements, we are rgquired io dete￿1￿0 whather this gives rise to a mat8rial misstalement in the ffinanoal statements themsefves. ￿. based on the work we have perfomieLI. we conclude that thera ks a matgrial misst8tem8ntolthls olhar InfomiatDn, ￿ are required to report that frdct. We have nothing io report in trMS regafd. Oplnlons on oth•r mattgrs prescrlbed by th8 Cornpanitrs Act 2006 In ouropinion, based on tt)e work undortaken In the course of the audiL. thè information gwen in the Rerx)rt of the Trustees for Ihe financial year for which the finan(x81 sta1&m￿ts are prepar￿ Klnsistsntwth Ihe finanrjal stat¢mgnts". and Ihe Reportof the Twstees has been prepared in arKgrd•Kè with Applicablè legal fequlrements. Matters on whlth we are required to rèport by •xceptSon In th8 light ol the kno￿edge and understsnding of lh8 charitable cornpany and its envimnmenl obts1￿d ￿ ihe ￿Urse of Ihe audit, w8 hav8 not identified Material mlsstatements In the Roport of tho Trustees. Wg h8Vg nothir¥J to report In wpect of t1￿ folk￿Ing matters wh8r8 th8 CompanEs Aci 2006 requires US to report to y . in ￿rOpIniOn.. adequaie al￿OUnting racc*ds haye Th)t been k8Pt or relurns adequate for our audit have nd teen recelved from branch85 not W7Sited by us", or Ihe finarrial statements are not in agreement vAth the accwnting re¢x)rds and retums." or cgrtain disclosures of trustees, ￿m￿neratI￿ specified by law are not mada", or we have not reeelved all the information and explanations wg require for our audtt., or Ihe tsu5tee5 wèra not enkn.tkd to take advantag8 of the small companies exemption from th9 rewirernart to prepare 8 Stral8gic Report or in preparing the Report ol Trustaes. Pagè 16 Roport of the Indep•ndanl Audltors to the Ilernbers of Citizens Advlcè Worcester ab)d H•rofordshlr• R•spon$ibilitie$ of InBtees AB explained rnor8 fully in the Staternent of Truslee8' Resptsnsibiliti6S. the tNs¢ees (W￿ ar8 also the directors of th8 charitable company for the purposes of company lawl are responsible for the P￿Paration of th8 finanoal statements and for being satisfied that they gwe a true and fair vièw. and for such internal control as the trustges d8termine is necessary to ena￿e the p￿parats.0n of finar￿la1 5tat8rTrents Ihat aro free from material misstatem6n( whether dug Lo frwjd or èrror. In pr8paring the finan¢Sal statements, the twsto6$ ar6 responslble for as58ssing the charitable cornpany'5 ability tc* continue as 8 going concem. disdosing. as appIl￿ble. matter5 lo going concem and u5in9 the gcing con(*m basis ol accounting unloss tha trustees either Intend to IKiuidal8 th8 Charftats￿ compaThy or to c&ase operations. or havo no realisti¢ atternatI￿ but to dD SO. Ourmporlsibilitios forthe audlt of the flnanclal statemgnts Our objgctives afo to obtain reasonable assuran¢8 about hthether the ffinanual statements as a who18 are free from materid misstatement. whether du8 to fraud or error. an¢J to issue a Re￿rt of Ihe Independont Auditors that indud8s our opinion. Roasonaue assurance ￿ a high ￿Ve1 tsf assurance, but 18 not 8 gUa￿lltee that an audit coTrJuct8d in acwrdanc8 with ISAS IUKI wll a￿lay$ deiert a material mi55tatemenl when it exists. Mi5Stat•ments can arise frorn hud or error and are thmsidered material Il, individually or in the agg￿gate, they could reasonably bè expe(tsd to influenc8 the econom￿ d8usv)ns of users taken on basis of th858 financial statements. The extent to which our procadur8S 8ra Capab￿ of detecting irrogularities. induding trauil is detailed b81ow.' Obtained an undeistanding of Ihe nattjre of Ihe industry and sector, induding the ￿al antl regu￿￿ framawod( that th& charity operates in and how the charity is cornplyng wtth the ￿81 and ragulatory tramework.. Enquired ol management, and 1hosg charged ￿1th govemance, about their (y•Jn id8ntificakn.on and assessment of Ihe risks and irregularities, including known actual, suspected Oral￿ed instances af fraud., and Dinjssgd matters about non-complkqnce with laws and regulations and how fraud mtght including asse8srnenl of how and where the finandal ststements m8y ba Suscepts"b￿ to fraud. A6 a resull of these proc8dufys wo consider the most Significant lawg aThJ r6gulaticffis that have a dreci impaci th8 finanaal statements are th8 Charities SORP IFRS 1021 knounting ant1 Reporting by char￿as.. Statemgnt of Reeommènded Practyce applicable to charities preparing their accounts in accordance with the Financial Reportlng standard applthble in the UK and R9public of Irelancl IFRS 1021 leff8ctiv8 1 January 20191,. Financial Reptrrting Standard 102 Thè Financial Reporting Standard applicable in the UK and Republ￿ of I￿land,. the Companies Act 2006 18nd related ￿gIslatiOn1. the Charibes Act 2011 land rolated legisfationll, and kws and regulabons r8lating to the ernptoyment and payment of staff including, but not limited to, the Empbyment RkJhts Act 1996. Ihe Nal'onal Minimum Wage Act 1998 and the Ponsk)ns A¢t2008. Wg perfonned audit procadures to detera nonwcompliances whKh may have a material impact ￿ the financial ststsments, whith ino*Jded ￿¥bewIng the finandal statem$nt dls¢k)sures. Thb Includ8s samtyè testing of fflonthty payToII records (Dr the cakulatlon ol gross wages, payToII taxgs and pension costs. We Klentified Ihe argas of th• finarn¢￿1 ststements rn051 ¥uscgptibb to fraud to be rn8nag4n$nl* Judgement in allocating expenditu￿ to indiwdual rÈsthct•d and Un￿stricted funds, incluthng the allocation of wage costs and general staff overheads. Audit procedures P8rformgd included. but were nol lirrtit8d to, r8viewng man8gements roasoning atyl wukings bahind these alloGqtkJns of èxpenditu￿. Be&wse of the Snherent h'mitabons of an aud¢ Ihere is a risk that we wll not detect all irregularities. ￿￿U￿lng tIM)se leadiTrJ to a Material misstatement in th8 financial statements or non-complpance regulatioTr. This increases tha mor8 that Compliance wlh a Lqw or ragulatioTs is rernoved from the events and Iran5a¢lion$ reflected in tha financia5 st8t8m8nts, as we will be 188$ likety to becorne aware of instances of Th)n￿Mpli8r￿e. The risk ts aso grgater regardi irregularit￿8 occurmg due to fraud r8ther than 8rror, as fraud Involves intentkin81 eoncealmenL forgery, collus￿n, %ynis$icffi u migmpr￿Thtat1On. A fiJthgr d9$￿ption ol our responslbilrties for the audit of the finanaal slatements i51(Kat8d on the FiTh9ncial ReporUng CouncKs website at ￿.frC.0rg.Uklaudltor$w$pQnSlbI1lties. Thls dascription foms part of our Rewt of the Independent Audltor& Page 17 Report of tht Indèpènd•ntAudltors tC*lh¢ hl•mber# of Citizens Advlce Wor¢ester and Herefordshiro Use of our raport This report 15 made sdely lo the charitsb￿ Companls membets, as a body. in a￿ordanCe with Chapter 3 of Part 16 of th8 Companio$ Act 2006. Our audit work has been und8rtaken so that we might state to the Charitab￿ comp3nys members thos8 matters we a￿ ￿qUired to slate to them in an auditors. report and for no other purposs. To th6 lumest extent permitied by law, ￿ do not accept or assuTrE re8ponsibility to anyone olher than the Charitable crynpany and the charttable companrfs m9rnbers as a t￿dy, for our auditwork. for this rep¢rL orfor thè opini)ns we have formed. MrB Melissg J8an Godwin (Senior Stalulory Audltorl for and on behalf ol Rithards Sandy Audrt Servlces LSmlted (Statutory Auditor) Thomeloe House 25 Barboume Road Worcester WR1 1RU Dat8.. P8ge 18 Citizens Advice Worcester and HorgfoTdshlrg Statsmont of Flnanclal Athlti I￿￿[POrating an Income and Expendlture Aeeounti fortho Year Ended 31st March 2025 2025 Total funds 2024 Total fvnds Unr8stricted ftjnds Reslrfcted funds Notes IIKOME AND ENDOWMENTS FRObl Donations and 18gaues 304,850 428.99 7J3.848 777,589 Charitable a￿1¥111 SmartLets propety incorne & SUFPOrt incon 388229 601,593 388,229 1.103,717 354,139 1.076.373 502,124 Invèsbnent Incomè 9.694 9,694 9.755 Total 1.304.366 931.122 2,235,488 2,217.856 EXpEND￿uRE ON eharltablo aetivili•s vice and support SmartLets proparty 926,S30 245,350 925.150 15.927 1.851,680 261.277 1,717.443 218,568 Total 1.171.880 941,077 2,112.957 1.936.01 f NET INCOMEIIEXPENDITUREI Transfvrs bgtvmn fund5 132,486 12.9961 19.9551 2,996 122,531 281.845 19 Net movgm•nt In fundi 129.490 16,9591 122,531 281.84S RECONCILIATION OF FUNDS Tolal funds brought foTrv8rd 1.442,121 622,272 2.064,393 1.782,548 TOTAL FUNDS CARRIED FORWARD 1.571,611 61S,313 2.186.924 2,064,393 The notes lomi p&tof thw financral State￿nts Page19 Cltlzens Advlce Woyeester and Her•ford5hirn lRèyl$tg￿d number: 068272971 Balanc• Sh￿t 31st March 202S 2025 Total funds 2024 Total fijnds Unre5tiided fvnd$ Restricaed funds Not8S FIXED A$s￿s Tangiile 8ssets Soual investments 13 14 1,932 597,125 336,543 338.475 597,126 352.735 597,126 $99,058 336,543 935,601 949.861 CURRENT ASSETS Debtors Caskn at bank 15 237,068 906.879 237.068 1,185,64S 178,933 1.(154,526 278,766 1.143.947 278.766 1,421713 1,233,459 CREDITORS Arnounts lalliro due within on8 year 16 1131,3901 1131,390) 1118.927} CURRENT ASSETS 1,012.557 278.766 1,291.323 1,114,532 TOTAL ASSETS LESS CURRE￿ LIABILMES 1.611,815 615.309 2.228.924 ioe4,393 PROVISIONS FOR LIA81UTIES 18 I40,￿0) 140.000) NET A&8Ers l.S71,615 615.309 1186,924 2,064,393 FUNDS un￿$b1¢tOd fvnds Restricted fvnds 1,571.615 615.309 1,442.121 622,272 TOTAL FUNDS 1186,924 2,064,393 Thes8 financial statements have been prepared in accordan￿ wth the provisms appliratrAe to d)artsble (£Jmpanle6 subject to the Small compani8s regirne. The finan¢pl staten*nts w8re appro￿ by the Board of Trustees and aulhorised Kssue . and were siqned on tt5 behaw by.. The not85 lorm p8rt of Ih858 finanaal statements Page 20 Cltlz•ns Advlce Woretstèr and H•r•fordshwo Cash Flow 8tst•mnt forthe Year Ended 31#t Mareh 2025 202S 2024 Note5 Cash flovts from operatlng activitia¥ Cash generated from cperalions 121,425 184,100 Net cash prowded by 0￿ratIng ath¥Mles 121,425 184,100 Cash flovts from Invostlng a¢llvltlg$ Intafvst rèc4ved 9.755 Not tash pro￿dad by Inv•Sti￿ a¢llvib88 9,694 9.755 Change In cash and ¢￿h oquivalknts in the roptsrting porSod Cash and ¢ash equlvalents at tha b8glnnlng of th• rew￿n9 perl¢xl 131.119 193,855 1,054.526 860,671 Cash and cash e4ulvalents at th• ond of the rgportlng period 1,186.645 1,054.$26 Th8 notssfcAm ofthese financial statemonts Page 21 Cltlzeng Advlce Worcester and Herefordshlre Notes to tM Cash Flow Statement forthe Yezr Ended 31st March 202S RECONCILtATION OF INCOME TO NET CASH FLOW FROM OPEIiATING ACTMTIES 2025 2024 Net InG¢)me for the reportlng perfod (as perthe Statement of Flnan¢ial AetSvitiosI AdjustmÈnts for.. Oepr8ciation charges Loss on disposal of fixed assets Interest rrfenied Increase in prowsior Increase in debtors Increase in creditors 121531 281.845 14260 7.411 2,113 19,7551 19.6941 158.1351 12,483 (105,3021 7,788 Nèt cagh provlded by operatlons 121.425 184.100 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.24 ashfl At 31.3.25 N•t Gash Cash Èt bank 1,0S4.$28 1.185.645 1.054,526 131.119 1,185,645 Total 1,054.526 131.119 1,185,845 The notes forni part ofthese finonrial tstaments Pagg 22 Citizèns Advle• Wor¢esteran Her8lord5hlr• Notes to Flnancial Ststsm•nts for thfr Y•ar Ended 31st March 2025 STATUTORY INFORMATION Citszons Ath￿e w0￿8St9r and Htrthshire is a chaiitable COFllPany limit￿ by guaranteg regtstared in Eng1aThJ arKI wa￿$. In the avant ol thg charitable com￿nY bolng wound up, the liablity in rgspgd of the guarantee is limitsd to £1 per member. The charitable cornpany's wIste￿d number and reguster8d office address can be foJnd on paje 1. ACCOUNTrNG POLICIES BASIS OF PREPARING THE FINANCIAL STATEMENTS The finanual slalements of th9 charilab18 cornpany. whlch is a public b8nefit entity under FRS 102, have bèèn prepared in accDtdance wth the Charities SORP IFRS 1021 'Accounling and Repofting by Chariti'es.. Stat8rnent of Recomm8nded Practs"ce applicable to ¢haritlgs preparing their accounts n aC￿}rdan￿ bvith the Finan¢ial Reporbng Standard applicable in the UK end Republic of IreLand IFRS 1021 lefFeckn've 1 January 20191., Financial Reporting Stsndard 102 The Finanoal Reporbry Standard apFlICab￿ in the UK and RepuNlc of Ireland, and the Cornpanies Act 2006. Tho financial stat8m8nts have been prepared urKYer Ihe histoital o)st convention. Thg finanLyal stalements are presented in starfing whkh is the ￿nc￿onal currency of the charity and r￿￿ed tts the nearest £. INCOME All inwn9 15 r8cogni58d in the Statgnent of FinancHI AcUwtKg9 once thg Charity ha5 entsUen*nt to the fvnds. it is probabl8 thatthe income WIU be received and the amount can be m6asured reliabty. In￿me from grants linduding govemment grants) and dC￿ationS is re￿nised in th8 peri￿1 in which the charity s entrtled to receipt and the amount can be measured wth reasonable certalnty. Inoxne from grants Is onty deferred then the tharity has to fu￿11 conditlOn5 not yet met belore becoming ents"tt8d ¢0 it or Whe￿ the donor h8s spedflad that thg ino)mg to b8 8xpended in a fijture period. Rentsl and yopety management inwrne is recognised in line with the periods to which such income rglates, up to thè extent that Is is probabl8 thal such inwma is recoverab￿. Wh8r8 recoverablity of rental incorne 15 in doubt, such income is instead recognisgd on a cash ba￿s. Interest income is reeognised for all intere8t-be8ring insbvments on an accrual basis. Donaled Se￿1¢6$ are recognised In incom8 al fair value at lime of receipt, provided Ihat tt is it is pradical to assess fair value. Where it is impractical to assess th8 fair valup ol donated servies. they are not recognised in the ffinanoal statements. EXPENDMJRE Liabill￿e$ are recognised as gxp8ndibJre as soon as there 13 8 tegal or constructlve obllgatbn ￿MMIttIng thg ¢harity to that expendlturg. It is Probable that a transfèr of econom￿ b&nefrt5 will be required in ¥*tkrnent and the amount of the obl'gation can bg rn8a5ur8d r81iably. Expwwditure is a¢¢ounted for on an a¢rxuals basis and has dassffi•d unijer h8adings that aggwate all cosl relatsd to the category. ￿ere costs cannot b6 dir8Ctty aikn'butod to partlcular heading$ thèy ha￿ b60n allocated to 8cti¥AIi85 on a basis ¢onsi8tent with the use of r8sources. TANGIBLE FIXED ASSETS Depwiation is prowd8d at Ihe fdl¢wing annual rates in ordor to write off each as5el fjts estirnaled us8fiJl Lonolgasghold property Improvements lo property offi￿ eqUipM￿t Stralght Ilne over 99 yT5. frotn Aug 2000 15% on cost 33% on ttjst Al fixed assets are inihally M&aSU￿d at cost and depre¢kqtsd as datailod above. Assets c05tiThJ ￿$$ than £1,0 Th)t ca￿trI1$ed. SoC￿L INVESTMEPffS IN PROPERTY Sctkl Inveslments in prop8rty ar8 ￿ld wmarily for the Fwvision of social beneffts in a￿ordanCe the obj8ctive5 01 the charity, although rental incom8 is receiverj in iegard to thès8 kYoperkn"&s. Page 23 ts>ntinuad.. Citizens Advice Worcest¢rand Hgr¢fordshlr¥ Not•s to Iho Financlal Statom•nts- contlnuod fr>rth• Y•ar End•d 31st March 202S ACCOUNTING POLICIES-contlwed SOCIAL INVESTMENTS IN PROPERTY Stsoal investments In propety are measurtd at cost less and provision5 fordepreciation or irnpairmgnt. Social inv8Stm8nts in proparty ara considèred to have a residual value not less than histotlcal o)st. arKI th￿ are subj8Ct lo a progrdmme of repair5 designed to Mainta￿ Ihese assets to 8 hi￿ stan¢Jard. On Ihis basis. no depre¢i8bon is ¢harg9d on these prwrtps. TAXATION The charty is exempt from (ortK)ratr"on tsx on its chantsble act￿l￿es. FUND ACCOUNTING Unr8Strided knd5 can be used in aco)rdance wrfh the charrlabk ckniectives 81 the discretim of the trusteés. Rèslrictod funds can only be used for partKJJkir restricted purposes the objects of ¢hority. Restri¢tiMs a[￿e when S￿￿rIed by Ihe donoror when funds are raised for particular festrlcted purposes. Futher ewanation ofthe nalurg and purpose ofeach fund 15 Ind￿18d in not8S to Ihe ￿an¢￿Il ststemen&. PENSION COSTS Th8 tharitab18 compary operalgs a d8ffined Contribubc￿ pension scherne. ContribulKJns payaNe b) the charitable companls pertskJn scheme are charged to Ihe Statemènt of Finantial Admbes in Ihe pen"¢xl to wh¢ch they relat8. FINANCIAL INSTRUMENTS The charty has electecl to apgty the tKovisDns of Section 11, Basic Finan¢HI Insknjments. and Sectbn 12 '01h8r Financ￿1 Instruments Issues. ol FRS 102 to all of its f￿anraal instruments. Financral instruments are re¢ogtY5ed when Ihe ¢harity be(x)me$ party to (ontra¢trJal provisKJn3 of the iftstrum￿t. Financial assets are offsel. ￿th the net amtyjnts presented In the accoJnts where there 1$ 8 kgalty enforc8able right to 58t off the ￿LYjgnlSed amounts and there ts ￿ inlention to seltle on a net basis or to realise Ihe as58t arKI s8tNo Iha liability sirnuttanaousty Ba$1¢ Flnan¢lal As$g1s Basic finan081 assets. thith indude trade and other rectfvables and cash aThJ bank balan¢es, arè intllally MeaSu￿d at transaction pri￿ Includlng transa¢ts"on o)sts and are subsequenty carried at amortisad cost using èff8diw Intarest method unl&ss the arrangement constitute6 a financlng transacti1￿. wher8 th8 transaction is 5ured at the present va*Je of the fulure receipts discounted at a market rate of interesl Basie Finaneial Liabblilie$ 88sie financial liabilities, including trade and 0th8f pay8blos, 8r* Initially rocognisèd at transaclon prbce Y￿eSS the arrdng8m8nt conslttutes a financing trdnsaction, where the debt in5trurnent is rnea5u￿d at Ihe present va￿e of fvture receipls. discounted at a market rate of int8r8sL D8bl in5trum8nts 5ubsaquantW canied at amorbsed Cost, using the eff￿tIVe interest r*è rnQth(Xt. Trade payables are obligations to pay for g(x>ds or ¥ervicps that have beon acquired In ts ordlnary course of the operats'o￿ from 3uppliers. Accounts payab18 vAe das8ffi8d as rJJryent liab¥lilTe5 rf payment is due within one year or le8$. If nrt Ihgy ar8 presented a5 non-DJrrenl Sabilitie5. Trade payables ar8 re￿nised In￿allY at transaction. OPERATING LEASES Rents receivable and payable under operating 18ases are cr8dited or chargè to the slatement of fin￿￿al activiies on a slraight lire basls over the teryn of Ihe individual bases 10 whth lh￿ rèlatè. FUNDS HELD AS AGENT Funds rerAived as agent are not r8cognBed as an asset in rts accounts because the funds are not wthln its ntrol. The reeeipi of as agent Is not recognised as ineorne nor is it5 thstributron recognise(l as expenditure. H￿*ever, any fee rewvable for actlng as agenl 1$ rO￿niSed os incomè. Page 24 Itinued... Cltlz•n$ Advice Woreèst•r and Herefordshl NO￿ to the Flnanelkl Statements- Contlnuod for th* Year End￿ 31st M•r¢h 2025 CRITICAL ACCOUNTING JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTY Estimate5 and jud9ements are c¥)ntinually 8ValUa￿ aThJ are based on historical and other factors, induding ¥X￿110n$ of fuluro events Ihat are b81kv8d to bè reasonab￿ under the rirrwrnstan(x5. Crltkal ar•a6 olludgemgnl8 The alk¢al'on of support costs b8hveen indfvKlual Unrestricted and r851rictad lunds is based on the e8timotad split of staff time lor @ach iTrdivKlual ernploy88 of th& charity. The ￿lOcati£￿ ol olher support costs be￿n indivldual unrestrided and restricted funds indude5 some instan￿$ whe¥e sharod overhead costs have be8n alkncated bèlween various reslrictad and unrestricted funds based on managemenys estimalon of usage of shared facilitias bèiwoen such funds. Slgnificanl judg9rn8nt is appli8d when detemiining whether or not of the grants rec•ived by the tharfty are subject to Condit￿￿5 that 8ither link tt)e the amounts receivable to the achievemtsnt ol a particular lev81 of $8rwce Ptovided or slate that e18m8nts of thè ttstsl grant award cannot be spent until fLrture financial p8riods. Whe grant income is Cons￿e￿d to be received Subject lo such conditions, then the elernent of the total grant award that does not meet the wleria for recognits'on as at the balawA sheet d* is rK)I recognisod and any Lwh r￿1ved in advance of meeting the criteria for recognitlon 15 deferred. here the charity has been awarded grant funding to be over a nurnber of years, the 818mgnt ol suc granl awards thal relate to future yèars arè not ￿￿gnIsed, on Ih8 basi5 that the charity may not b8 entide(I to spend part or all of that income in advance of its b￿dgeted years wilh(MJt thè lurtfier prior approval of thè gran14naker. When de18rrnining whether grants to be ￿ceiVed over nwllipie yeats ￿ treat￿ either as a sing project grant Of as a series of 8nnu81 grants, Ihe chanty considers both Ihe 5ub51anca of th• grant as wdl a5 s￿ifiC temis ol any formal granl agreement in effect. At the year eTrJ th8 charity had comrn1tff￿nts from grant pwd6ts to roceive grant funding relabng to future y8ars totalling £411,33512024.. £e05.2571. DONAnoNS AND LEGACIES 2025 2024 Donations Logadg Grants D￿ated se￿1￿ & fathlities miscellan￿us incorne 2,233 2,293 1,000 695,537 78,240 519 661860 64755 733.848 777,589 Pag8 25 continued... citizens Advieè Wore•st•r and Herefordshire Notes to the Flnan¢lal Statemants-continued lorth• Year Ended 31st March 2025 DONAnoNS AND LEGACIES- ¢ontinu Gra)ts r￿￿ed. Induded wi the above, are as follows.. 2025 2024 A¢￿$5 to Justica Fournlalion- ILTA IfuThJad fjy Naticwl Lottery) Cthen5 Advice- MAPS IT Dopartmènt ftsrWorf( and Pens￿$ The Eve50n charitab￿ Trust Hereford City Council Hereford E￿ar Roiary Herefordshire Council Herefordshire Council- HSF 5 and HSF 6 Tak C¢mmunity Hweford$hire Council- Talk Communty Hopmarket Chanti9S John Martin's Chajity La￿ertS Charits"es The National Lottery Community FU￿￿. Hereford Thè National Lottery Community FuThJ - Hereford Varithn The National Lottery Comryyjnty Fu￿J- CCLF The Philippa Southall Twst The Ro98r & DovJlas TumérCh8ritabl8 Tw$t Strength8ning Worc8Ster Worcester Munirypal Charity wo￿￿￿tershir0 County Coun¢il- Househo￿ Support Fund 100.000 100.000 7,646 SA30 13.SlX) 10.000 13,000 10,000 1,000 13.337 80.422 43.000 7,000 13.080 21.219 123,948 74.391 64,478 7.500 3,000 3.455 25,070 126.422 7.500 9,963 20S,86S 75,233 192,938 662,860 895,537 DONATED SERVICE5 & FACILITIES The Charity would also lik8 t9 aGknovledgg their gratitud8 to Worce5t8r Municipal Charities CIO for th8 prowision ol r8nt fr88 premis8s at 112 Inglethorpe Court and substantialty ￿dUCed rent and ¢haryes at 13115 Lowesnyjor, th8 V81u8 of thi5 assistan￿ is cuwrenty èstimatéd at £36,75512024.' £46.2401 for the portion of the budding used by th8 tharity. The Charity is 8150 wat8ful to Her8fordshir8 Council for th8 provi5iDn tsf rent free and service charge fr•& premises at No.8 St. Owens Street. Tho value of Ihis 88rv¢cg 1$ Currently estimated al £32,00012024'. £32,000}. INVESTMENT INCOME 2025 2024 Ba￿ interast 9,755 Page 26 ontiwgd... Citii#ns Advlc• Worcester and H¢rèfordshire Notes to Ihe Flnan¢ial Statsmènts- ￿ntInUed lor th• Yoar Ended 31st Mareh 2025 INCOME FROM CHARITABLE AcT￿￿lEs 2025 2024 ActNity SmartLets property incomo vKe & support incorne Rents re(*ivod Grants and cfjntsaet income 354,139 1,076.373 1.103.717 1,491.946 1.430,512 Gronts rec4iv&J, indud8d in the atjove, are as fdlows. 2025 2024 eromyard & Windming Resourc45 exp&ided Mgvemonl in lunds Unr•stri¢t•d funds General fvnd 1,217,579 {1.023,3281 194.251 R•stricted lund$ Access lo Justi￿ Foundation ILTA- Improving Lives Through Advice IfLmd8d by National Lottery) Ac(x)mmodation lor Ex4>ffonders Fund Aory)mmodatlon for Exljffenders. Incentives & Top Ups Buildings and Office Equipmant Fund Citzens Advice- CSDF Pot 1 cits.zens Advice- CSDF Pol 2 Citizens AdVI￿- Pension Wise Core Herefordshire Fund Cor0 SmartLets Fund- Eveson Trust Discretionary cl￿nt Crisls Fund Eve5ham Smartmove FuThY- John Mar Hergford Kington Project FurKI Hornele55nes5 Fund HOUSehD￿ Support FuThJ 4- Supportfor Fam￿lieS wth Children Under 5 MaPSDAP Money and Pensions ServK8- IT Tha National Loit8ry Comrnunty FuThl- Cost ol Living Crisis Fund ICCLFI Th8 Nats"onal Lottery CommurAty FuThl- Hereford Rwgh Slee￿ThJ Acccmn￿)dats.on Programme SmartLets Fund SmartLèts Bond Fund IV￿70u5lY SmartMov8 Fund) Training Fund 100,000 44.836 11,2141 {41.3521 98,786 3,484 27.001 19,8251 14,4851 115,0001 131,1251 1203,2771 133.0001 113,0001 le831 113,1371 10,0001 17941 17,176 14.4851 15,000 41.500 199,168 33.000 13,000 10.375 14,1091 le￿3} 1581 13,079 10.DOO 17941 13,337 205,371 7,646 (11,3031 1209,5551 17,6461 2.034 14,1841 39.312 (39,3121 198,337 1200,0001 11,6631 38.690 (43,5921 119,4981 14,S1121 {19.4981 13,8851 11,0001 13,8851 1,000 1,Cth277 1912,6831 87,594 TOTAL FUNDS 2.217.856 11,936,0111 281,845 DESIGNATEO FUNDS Offlce Bulldlngs Fund The Tfustee Board have d8svJnated tunds towards tte inlem81 re(lecoralion arKY ￿Pair cnsls of prcperbes that are leased. being the Hoprnarket ts1fi￿ building and thg Lowesmoor Offi￿ bulldinj to cover expected future repair labilitos", such as a rephcernent boilgrand roof repairs. rr Fund Thi5 fund has been established to meet th8 costs d re￿ad[￿j hardwwg arKI software rdaung to th9 IT system over a 4-5 y8ar cyd8. Redundancy Fund Thi8 is d￿Ignatert to provNJe sulfiaent funds to wver tha cost ol ￿dundanw. Smartlets Bulldlng Fund Thi8 fund h8s been establish￿ to meet th8 costs of antidpated repairs to Iho Smartlets proper￿9$. Page 35 contynued... Cltlzens Advl¢e Worceslerand H$r8fordshlrè Not08 to th8 Finaneial State￿nts- ¢ontinu•d forthe Year Ended 31st Mareh 2025 19. MOVEMENT IN FUNDS-conllnued Soclal Invegtm¢nt property This fvnd ha5 b8en established io hG+3 tha SLKial investment prowties, whlch oxlsts lo prov￿ accKrnodation tor the 3ingb homebss. RESTRICTED FUNDS Access to Ju8tke Foundatlon ILTA- hnproving Li¥98 Through Advleo (fund￿ by Natlonal Lottery} Fund5 received from th8 Nat￿nal Lottery but dglivèred and distributed tiy Ihe A¢ws to Justic8 F￿ndation Improving Liv8s Thr(yJgth A(fvice {ATJF- ILTAI, forthe delivery of welrao benefits casework. Accommodatlon for Ex4ffond•rs Fund Funds r8c8N8d frorn Worc8StarCty Council ford8liv8ry ofAccornmodation for Ex Offendws IAFEOI. Aeeommodation for Ex4)ff•nd•rs- In¢entlv•¥ & Top Ups Funds received under the AFEO Contra￿ to provide payThents ond incènts'vas to landlc¥ds. Advlce Seryl¢g9. La$l￿r¥ Charftle8 Funds received from La$￿tt,$ Chant￿$ towards a part Ime Adwce Support Worker, deliv8r¥w stsucbjrad support awKI adwicg to vuln8rablp itYJi*ii*Jab. Building$ and Offi¢* Equipment Fund A grant SP8cifically rnad8 availaLl$ forth8 CWMt8J funding of a new headquarters and thg purch3s6 dequiwnent. Cltlzens Advlce- CSDF Pot 2 Funds receivèd via Cittzens Advr9 Ccre Sèrvice D￿l￿ry Fund Pot 2 to enable the addltronal remot8 delivery of advice to more d￿nIS via ourt8Xt and cal back 58rwic8. Citizens Advice- Pension Wi58 Funds rece￿ed via Ci*'zens Advkg from Th8 Money and Pensons Servi¢Y IMaPS} to ttyovrdo gudanca c pensions for those tn defined (ontributs￿ sthmes. Client Weware Fund- H8reford8hir This fund oxists lo alk)w small 'one of grants ¢0 ￿ made to dients idenlSfN8d as in urgeni finanaal nogd In Heref0rdshi￿. Cora Smartlats Fund- Ew8on Tnt81 Funds received from The Eveson Charitable Twstto be spent on Smarttels actniities. Crl$l$ Volurrteer Fund This fund represents tnonies for 8 12- ￿nth woi8ct lunded by th6 notional charity CRISIS. io incr9858 our eap8cty to meet the challenges of finding ac(x)mmodation for the singb homeless Ouriry tha CovkY-19 Pandemic. This project also proviiJ8S traiThng al￿ suppK)rt for n8w tenant5 who were previousty homeless io help t￿M maintain their tènartYdS. Dls¢retlonary Cllent Crlsls Fund A r8Strict8d fund to adrninister aryj d8fNer a Crisis Grant Schamè to syovije dIsC￿lonary granls to clients prgsenting wth an imm8diate crisis for wh￿h there are no i￿￿nediatelY availabb stabjtw funds. Ewo$ham Smartmovo Fund-john MartÈn A restricted fund to (X)V8r thè costs of Smartmovè sÈNicès d8llvered in the Evesham area, ￿￿led by John Martsn's Charfy. H•r•ford Kington Project Fund Fund$ recgiv¢d from Hgr8ford$hirg Courol to provid8 an outrexh post in King￿1. Hornèlessness Fund Funds to allow 'one payrnents to clients in wnorgen¢io5. Parti¢xJ18tty to enal￿e them lo seoJr8 or awmmodation. Hou$ohold Support Fund 4- Support for Famllles ￿￿th Chlldren Under S Funds received from Hereford City Counril from the H¢)u8éhold Support Fund 4, for wowdlng advl¢e wvic88 10 families wth chiklren undw S. Pèje 36 ¢￿tinued... Citizens Advlca Worc•ster and HereftsrdshSr• Not•s to the FIna￿la1 Stat•mènts-¢ontlnued forth• Y•ar Ended 31¥t March 202S 19. MOVEMENT IN FUNDS- contlnyfjd Hou$¢hold Support Fund- Hereford Funds rec•ived from H8reford Ctty Council from the Household Support Fund S. 6 & 7. for pwdlng support for r85idgnts that have ac¢es5ed foodbanks. Hous•hold Support Fund- W¢r¢èst•r Funds r8c8ived from Worcester City Council from the HOuSe￿Id Support Fund 6 & 7, for provKling serwcw to support the hom&19s$ in Worcèster. MaPSDAP Ifomiorty MASDAPI- D¢bl Advlce Project Funds f￿Ned via Citizens Advi￿ from The Money and Pensions SeNice IMaPSI Ifomprfy from tha Money Adwc8 S8rvice and FIFI to provide debt adwca to clients in finanrAal difficulty. mon￿ and Penslons Service- In6r•aslng Dobt Advice Capacity Funds recelv8d via Cthns Adwce from The Money and Pensions Service IM8PSI. to train and employ to a Trainee Debt Casaworksr to increase the fu￿re capataty of Debt Caseworkers particu1aty in areas whore Ihg Money and Pgnsions setViC8 hav6 assessed thal il is antKipat8d that the balance on this fund due lo underspend wll be r8turn8d to the grant prowder in th8 2024 accounting perfod. Therg is a low l)ebl Advlee and Caseworft Capaaty to rneet in demand. This was awarded on the basls of that Hereforilshir8 is a designated areB ￿1h a parb"odarfy low ¢apa¢ity of FCA regulated Debt CaseW￿rk Servw availab￿. Mongy and Pgn8lc*ns Servlc8- Ir Funds r8C8ived for purcha&ng computer equipment to dellvery the MaPS Debt Contrad acros5 organisatlon. The Natlonal Lottory Communlty Fund- Hereford Thrs 15 a restThrted fund to meet Ihe I￿Sts of d8veloping arwj dalivering Cltizens Adv￿8 generalist and spedalisl advice 59NiCg5 at outreach k)¢ations in the market towns and other venue5 across the c￿jnty of Herefordshire. In addition, the fund also moets ihe costs of irK¥ea5ing capaaty at our ￿ntral H8r8ford office through the Introduction of D￿n-doOr drop- In advice sessions and Increasing our cycty to delSv8r sp6¢ialisl Houslng Casowork and Bgnofits Casework with a focus on Hwefordshir8. Rough $1geplng Accommodalon Programm• Thi5 a Testrkted fund lo meet the ¢￿tS of project workers to support singb poopb are homebss. at risk of hornel8ssnèss or vulnerably housed, into shared and seW-contsined aC￿mmodatiOn. The Proi9d workers provid8 advice and support lo people with low cara needs to sustain their accornrn[￿at￿n. The project *ill use existing units of acLxmmodalion manag8d by the organisa*on as well as completion of an additional 9 m¢)vos Intt> ngw units of accotnmodation, Inot prevKXJ51y hsld by the Support Providerl, during the duration of Ihe proje P4martLots Fund A fund to underwrfiÈ any kJss8s with ragard lo leasing c031s, guaranteed ￿nt payments and eligble repair costs In ￿lation to prcyortigs managed by the SmartLets soual leiting ggency which ￿nntst be met through g￿eral tuThJs. SmartLets Bond Fund Ifom*rfy Smartmove Fund) A fund to underwrite losses against d8P051t guarantees made to I#￿￿10rdS through the SmartLets dep)srt guarantee scheme to ￿able those on low incomes to access privato rented se(*or a￿onm￿ja￿on. S•nsory Outr•xh-Worcosl8r$hlr• County Coundl This is a r85tthd fund from wor￿terShir8 County Gouncll to ￿￿1Ver a fortnlghtty sens¢xy outr8ath advice servicg to speC￿C communitles In Worcester. Strengthenlno Wor¢g$t•r This is a res1n¢t￿l ftsnd from Worcestershlre Cornmunty Foundaoon lo deliver a weekty outr*ach seryice to specffic group of ￿ndIviduaL5 in Worcestershire. TRANSFERS BEf4vEEN FUNDS Dwing the yew the followng art￿unts were translewrod from thè goneral wrestricted fvnd in ordor to cover the doflctt on Ih8sa restricted fijnds: A¢wrnmod8tion for Exthonders Fund Citizens A(fvK8- P8nsion Wi8e Homelessness Fund 15 1.491 100 Page 37 ntinued... Citizon$ Advlee Worcesterand H8refordshlr8 Mot•s to tho Flnan¢lal Stat•m•nts-contlnu•d forthe Year Ended 31st ma￿ ￿25 19. MOVEMENT IN FUNDS- continued TRANSFERS BETWEEN FUNDS- contlnugd Rough S18eping AccL)mmodalion Programm• 1.390 2,996 During t￿ y¢ar the folkMiThJ arnounis were transferred from tha g8nwal unrgstricted fvnd to thg folkJwiThJ designated fvnds li order ¢0 reflect the prOV￿1¢n 8$ at 31 Marrj) 2025.. Office Buldin9s Fund IT Fund Redundanw Fund Smathts Building Fund 33.000 6,100 9,228 35,000 81328 A transfer of £2,040 was made in tre year from the Acthynmodatksn for Ex-offenders - I￿ent￿eS & Top Up8 fvnd lo the A¢commodation for Ex-offenders Fund. During ts year the frlknwng amu)ts transferred to Ihe Ik)u8shold Support Fund- Hereford: Her8ford lQngton Project Fund H￿S@hold Support FuThl 4- SLtpportlor Farnilie8 bvilh Chlttrgn UThJar5 23 2,034 1057 RELATED PARTY DISCLOSURES rirrfj the year Worcester Muniripal Chantie5 CIO prowded the use of properties for m or reduced rental valug to the charity. Th8 valu8 of th8 donated rent ￿ £36,755 12024.. £46,24DI lor the porbon of the builthng u58d by th8 charity. Woreostgr K*Jnicipal Charibes CIO 81$0 provKl$d tyants of £205,865 12024.. £192.9381 tv•Jard$ the (x)re services of the charity. Paul Griffith a Trusteg of the ¢*arity and GerdinÉ Thoma3 Ihe Chi8f Offic81 arvj Cornpany Secrntary are also tnJs18es of Worcester Municapal Charit￿$. Several properbes are managed by Cttrzens Advice Worc88t8r and H8r8lord$hlrè oft behal ol Worcester Muni(*pal Charities CIO and mc*e detsil$ in re$￿t of this arrangement can b8 1(yJnd In not• 22. 21. FRC ETHICAL STANDARD- PROVISK)NS AVAILABLE FOR SMALL ENTITES In CAynmon wth many other businesses of our SV￿ and nature we use (Alr auditors to Fyepare and submit twns to the tax auth)1sUes asstst sMth the weparaDon of tho finan(ial st8t8menls. Pag8 38 contiThJ￿... CItFz•ns Advl¢g W0￿eSter and Herefordshire Noles tg the Financial Ststements- Gontlnued for Ihe Year Endod 31st March 2025 22. FUNDS RECEIVED AS AGENT Sev9ral woperties aro managed by Citizens Adwcg Worcester and Herefordshire on bohall of Wor¢8Stgr Municipal Charities CIO. The chw Co1￿¢￿d tofal r8nt on behaw ol Worcester MunKipal chari￿es CIO ol £426,07412024.. £403,315). Th8 ththty retsSned a M8nag8ment cha￿ cl 15% 01 th8 rent r￿e1Ved £63,911 15ndU￿Ve of VAT) 12024.. £60,637) and retalned oxpgnses pwd by the charity in rela￿On lo the running of Ihes9 propethès. linduding secuntylalarm costs. utility and deaning costs for the communal ar8as, window c￿an1[yj costs. gardening cost$, 99neral rnaIn18nan￿ repairs and ￿decoratio￿l, totalling £41,023 12024.. £81.7961. At tho ￿ar th8 chanty owed Worcest8r Municipal Chalt￿S CIO £71,59912024.. £58,971). Durin9 th8 year thè Charity mado ap￿ICatIOnS for 9rants Irorn St Marbns In The Fiells Ificarfs Relief Fund to prevent individual ¢lienis wth renl arrears from bacoming homélèss. Thèse grant awards w8r8 not mad6 to Ind￿#jUa1 dients by Sl Martin in Ihe Fle￿$ but made to the Charity as a direL* Sp￿iCant. on Cond￿on that the grant amount was paid by th8 charity to a landlord who agreed Ihat they woukj not eyicl a client rf th￿r rent arrears We￿ paid in full or reduced by an agreed sum. in order to prevent hornele5sness. These grants trom St Maitin in the Fields Vicars Rdief Fund 8rmunted lo £11,75812024.. £10,890). At th8 end of the year Ihe C￿￿'ty h8ld £453 12024". £4531 received as grant P8ym8n18 Irom Ihe St Martins In The Fiekls VKarf$ R6liol Fund, that had not yet be8n paid to landlords. During th8 yaar the Charity reeeNed a grant from DWP for an 8ceess to work grant of £5.430 12024.. Ènll. which was fully dists%buied in the ygar. Page 39 Cltlzeng Advlce Worcesterand Herefordshire Detalled Statement of Flnanclal Actlvltles for th• Y8ar End•d 31st March 202S 2025 2024 INCOME AND ENDOWMENT8 Donatlons and legacles Donations Legac￿$ Grants Donatod SOMCaS & ￿111￿¢$ miscellan￿us i￿rne 1233 2,293 1,000 695.537 78,240 519 662,860 68,755 733,648 777,589 Investment Irkcome Bank Sntsresl 9,755 Charltable actlvltles Ren15 rEcepi Grants and CLJntract I￿)me 354,139 1,076,373 1,103,717 1,491,946 1,430,512 Total incoming Msource# 2,235,488 2,217,856 EXPENDrtURE Support co$ts Manag8ment Waggs Social security Pensh)ns Equipment and ￿paIrS Insuran RenL rates and seNk• charges Teleptr￿ne aThJ wstsge Prinung stal￿ry vertising Sundries Educakn'on and trainirvJ Bonds written off Rè1mbUts￿ 6xpsnsès Subscriptions Property rental 8YP8ns88 PrOfes￿Onal f8es H8at and Ilght IT support FEO incentives and tOPUP3 DeprecHtvJn of b8seho￿ prope D8pr8cL4tk)n of office 8quipment Lo$8 on $819 of tsn9blg fixed assets 1.269.112 99.662 121,154 3S.119 11,438 111,710 21.854 11.3$8 3,145 1,158,037 89,872 106,397 46,633 10,675 119,533 25,966 11.810 3,764 14.789 13,302 3.885 21,219 2,650 218,568 17,930 1.018 24,196 14,154 261.277 5.094 ,471 36.602 12,040 4M85 9.775 6,239 48,846 9,825 4,485 2,926 2,114 2,096,043 1,923, Go¥¢rnance ¢￿t3 Auditors, remuneration Auditors. r8muneratlon fornon audit wowk 6A77 IOJ37 6,180 5,987 16.914 12,167 Thi8 page dro5 not trym part oftho Statutory finanoal statsrnents Page 40 Citizen¥ Advie• Worcester and Herefordshire D•tAll•d Stat•ment of Flnan¢lal Actlvltl•$ ftytho Yoar Ended 31st March 2025 2025 2024 Total resour￿8 expend8d 2.112,957 1,936.011 Net Income 122.531 281,845 This page does not fc￿ part oftl* stabjtory financial statemènts Pag& 41