2024-03-31-accounts

REGFSTERED COMPANY NUMBER: 08827297 (England and Wales) REGISTERED CHARITY NUMBER: 1128497 R•pc*1of th• TruBt•08 and Audit￿ FAMnclal Ststements forthfr Year Endod 31st M•r¢h 2024 for Citiz•ns A(fvke Worcester•nd Hgrgfordshir• .Richard¥ SaNly A¢Jdit SwvrRs knmited Istatutory Audrt￿l Thomdoe House 25 B8rt)oume Road WR1 1RU

¢itryeD•Ad¥￿a WoYe•8t•rand H•reforthhire Contents ofth¢ Finoneial Statsm8nts for tho Y•ar Ended 31st March 2024 R•f•Y•nc• and AdmSnlstr•tfve Del•llB Reportofth• Tr￿￿•1 2 trj 13 Report of the IndependontA￿ail 14 tl 16 statement of Flnanckl ActIvI￿o￿ 17 Balance Sheet 18 Ca#h Flow Stat•ment 19 Notss to thè Cash Flow Stat•m•nt Nots# toth• Flnanelal Statemènts 21 to 35

Citizons Ad¥le• Worc•st•T and Hèr•fordshlrè R•tér•nc• and Admini$traliv• D•tsils forthe Year Ended 31st Mar¢h 2024 TRUSTEES S Lister ICha1rl H Fenton Ireslgned 13.12.231 P Y Griffth Grfffrths M E Jenknns R Ty￿r ITreasurer} O T c￿ary Iresigned 17A.241 J C Jones D A Wiltshire S J Fumlval lapwinted 24.1.241 G ThomaB S Reev9S D George A Lir(*ert S Grwy A￿ce Klanag8r 'SmartMove' Se￿￿ m￿89￿r a￿￿AN M Athce Serth Ilaw•r COMPANY sECR￿ARy G R Thomas REGISTERED OFFICE The Hopmarket The For￿le Wor¢8stsr Worcest6rshira WR1 1DL REGISTERED COMPANY NUMBER 06827297 IEroland and Wale5) REGISTERED CHARrrf NUMBER 1128497 AUD￿ORs char<ls Sandy Audit Services Limilgd Istatulory ALJditor Thomo109 Housg 25 Baboume Road Worcester WR1 1RU BANKERS Unity Trust Bank Pl¢ 4 Brindley Place Birmingham B12HB BANKERS CCLA Fund Manager3 Lirnit One Angel Lane London EC4R 3AB Ctydèsdalè Bank PLC {trad￿g •8 Virgin Monayl 177 Bolhwdl Streèt Glaww G2 TER PJJtr 1

citlz•ns Ad¥ic• Worc•ster and H8r•fordshlre Roport of th• Tru$t•t# for the Yw Ended 31¥t March 2024 The twustees are abo dire¢iors of the charty for tha purposès ol Comp8nte8 Act 2006, presenl their reFX)rt with the fina￿￿81 ststements of th& charity for the year gnded 31st March 2024. The trust88s have adopted the provisions of Accounting ¥nd ReportirKJ by Charities.. Statement of Recornmended PraEtiTr applubk to charitias preparing thèir accour5ts in aG¢ordancÈ ￿1h the Flnanaal Rewrtlng Standard appkable fft the UK and Republ￿ of I￿land {FRS 1021 {8lfèctivo l Ja)uary 20191. OBJECTIVES AND ACTMTIES Objèetlv•s and alms The Charity's objects are to promote any charilabb purpose for the publlc bengfit by the advancern8nt of edLKattiin, the prol8th.on and preservatlon of heatth and th8 pr8venbon of poverty, sld(ness and distress in p8rbcular. bul ynthout Ilmitation, for the benefft of the commnlty in and around Worcester Clty, Worcest&rshiro. Herelordshira and surrounding afyas. wea￿ 10: Provide the acfvlce people ￿￿ed for prcblems they face lrnprov8 the ￿1￿￿5 and practic•s that affect peopl8'5 lives Help prevent homelessness thTOLwJh advice, advocacy, practical assistance and support to in naad Slwificant Jrtivitios The Charity PTovides free. ¢tsnfidentSal. imparbal and indopendenl ad￿￿ and inf0m￿tiOn for the benefft of the local community 8fKI $￿kS to axarcAse a responstN8 influence on the development of soclal policies and s￿r￿GeS an(1 to ensure Individuals do not suffer through a lk of knowledge or inability lo express their needs effèthvely. In addition. tho Charity provides advice., infomiÈtion, practical assistance and support. through the opergtii)n ol a "SmartMov8' deposit guarantee scherne and 'Smartets" sooal letbngs Agency. to the singl& hom91oss thosa at risk of homelessness In Worcoarshlr8. These Se￿1￿ are ddivered to users from our main premises in thè Hopmarket and Lowesmotsr in Worcester and St Ckn Street in Hereford. G8nèral Advi￿ seNces are a130 provided at a number of other k)L*tions within WorE95ter City including al SL Richards Hospic6 and atso al outre8Gh locations auoss Herèfordshim al Ross on Wye. Bromyard. Leominstèr, KiThJton and in 2023124 at N8wton Fam) in South Hereford. In addldon during 2023124 'pltot outreaches, at Peterchurch in the rural soulh west of county and The Hergford Vgtg14ns Suppcrft Centrè w8r8 aLso tested as part of deveioF4ng and increasiNJ our reach to dients across Herefordshire. The Charity atso provldes other sonitès across Wonestershirg, Heref0rdshI￿ and for some spedallst advrce servlces or projects for Specif￿ d￿nt groups this can include dients from surrounding counties 5u¢h as GIou￿stèr5hir0. We ovide speiiaW5t adwGg undaf contracl lo the Legal Aid Agèncy in housing law to Include a Housing Possession Court Desk Stheme in lQ"Ik1emiinster and Red(thtrh as well as Worcosler and Hereford County Courts. Wè also operdtè tyjr SmartMov6 and SmartLets sthemes to provide assistsnce to Iha single homeless in a number of districts in Worcèstershire. We also d@l￿er 8 MacnNllan weKwe benefits gdvice Servi￿ for those wrfh 8 eancer diagnosis, their families and cargrs across Worcestershire lin partnership with cit￿en$ Advice Wyrè Forestl and in Herefordshire. Services dèlivered in locath)ns other lh￿ our three main sfLes are generally provided at prernises gf partner agenaes and1(￿ tfrwough home wsts to dignts. In addilon, the Charity prowde5 fact to face elemènt of the Pension Wise guidance seNice to eligiblé cliènts in Worcestershire. He￿ftrrdshire and the Cheltenham and GIwGgSter areas of Gloucestershlre 88 Part of a national ccntract hekl by Cltizens Adv1￿. Prior lo the Covid-19 pandemic this seNice was delivered from our own premises 8nd partnèr k)cations in the main population eentres ol the are8s eovered. Howevor at the start of the Covhl-19 pandemic del￿ery of this seNce ¢hanggd from a face lo fac4 servic6 to a national t618phc￿e s&rvloe lo whith we have contributed. During 2022123 some face to face Pension Wise appointments re4ntrcAYu¢ed In adlyt￿n to telephone apFxJkntm8nts. This partial d91ivery of fa¢a to fa￿ Pensionwi30 Guidance has continued inlo 2023124. These faog to face appo￿tMentS h8v8 b88n ddNered from our offieeg in Worcestèr and Hereford and the domaNI has been suth that we h8va attracted clients from Hèrefordshire, Worc•stershire, Gloucestgrshirg and suffoundlng counties and Wales. Page 2

cItIzon$ Advlo Worc•stsr and Her8fardshlre Roport ofth• Trustee$ for thè Yèar End•d 31st Mar¢h 2Q24 OBJECMVES AND ACTMTIES rStNieè Dèllvèry Durfng 2023124. We have n¢)w estsblish8d muluple channels for cliènt to ￿sS and receive help from our advice and hou8in9 $8￿ceS. followiThJ the pan(m￿. t￿ring 2023124 acce&% to ￿r s¢￿CeS was aValab￿ as follows.. Worcestèr Swcès wOr￿ter$hIre Adviceline. {induthng a faality for Wcrnler Co￿rS to leave a voicemail in offjor to recefva a call back from an advi58r), thich is i)pen from 10am-4prll Monday- FrKlay. A lext and call back seMc•. where dient can leave thèir name. p0s￿de 8nd the adv￿ subjgct area In whKh they re¢wire ￿vi￿ le.g. beneffts debl or housing) 81 ony time. They will Ihen be calW back within fve working days lo feceiv8 t818phone advice rf the case is rnore complex or 8$ rèquired, a follow up appotntmént by 1810p￿ne or face to face wll be arranged." (Call backs are made by our volunte&r advisers frorn Monday- Ftiday across the year except during bank holKlay and betsyeen Chrislmas and New Yearl. An email and call back servic, ￿re the dient can ouuinè th&ir Problem. They wll then be prOV￿ed wtth infomiation or lvice by emall rf this possible or emailedlcalled back wthin five working days to reedve further email or t&bpho￿ Od￿Ce. If the case is more complex or as required, Iwhlch usualty happen$ due to Ihe COMp￿￿ty of many clients. problems) a folbw up app)intrnent by tglephone or fa￿ lo fai% will be arranged. (Call backs are made by our volunta•r &Jwsers from Monday Frfday across the year èx(pt during bwk holiday and between Christmas and Now Yearl An open door dropin servKe three days a we8k en Tuesday momlno, w￿lnes￿aYS aftemoon 8nd Thursday momlng. Fa¢e tts fa￿ appointments after initial ¢ontsct are available fwe days a week and are arraw8d al our Hr¥Jmathet or Lowesmoor Off￿eS depending on the servlce the client reqLJirés. AppThntments 4s0 avaikbk at outreaches where funders have commissioned SÈTvlees such as benefits advtcelca5ework Sèrviee at St Richards Hospice. outreach locations for our Maemillan benefts casvwoth setvic8 8nd Sm•1Movg cthaches r4Jth as in lthddeminsler H&rofo(dshire Sewe8 W0￿￿terShir8 ￿VIce11n8, linduding. 8 fadllty for Wuce5tsr ralgrs to lea￿ a VOiCAgmail in order to receive a call badt from an adviserl, which is open from 10am-4pm Monday- Frlday. A text and call back Service. where dydnt can le8va Ihelr name. postrthe and the advlca subject arga in whk they require advicé le.g. b8nefits debt or housing) at any time. They will thon be calkd back within fiva working days to rec¢￿e telephone advice rf the c888 is mora complex or as requlred, a follow up appolnknent by tèlophon& or face to fa￿ wll be 8rr8ngÈd. (Call backs are rn8d8 by our volunteer adwsers from Monday - Friday aeross the year except during bank hol￿aY and betsyegn Chri8trna$ and New Yearl. An email and ¢811 back $&rvic8, Whe￿ the client can oulJin6 th8ir problem. They bMII then be provhl8d wth infomation or athice by email rf this wssibEe or emailedlcalled back wtthin fve worklng days lo r8ceiv& futhor email or telephone advlce. Ir the ca$¢ Is complex or as requlrad, Iwhith usualty happens due to the complgxity of many cJi8nts' problems) a foll)w up appDintrnent by telephone or fac8 lo facè will be arr8ngwJ. Icall backs are tnad$ by our volunteer ￿1ViserS from Monday Friday across th8 yaar except durfng bank holiday and ba￿8n Chrislrnas and New Y8ar} An o￿n d￿r dropin service for thraè days a week on Tuesday momlng. Wednesdays afterr￿n and TkKnday moming- Fa￿ to facè aPp￿ntrntnts after initial ¢J)nlad availabla cross fve days a wgek 8nd at• arranged at our H•r Office and our outreaches in ihe mafket towns of Bromyard, Kington. Leominster, and Ross on Wye and at olh8r outread)es where funder5 hav9 u)mThwssioner seryices suckn as the Hope Centre Bromyard. outieach lo¢abon5 for our Macmillan benefits Gawork seNlce. In addition durlng 2023124 'pilol outrèÈ¢hes' Bl Peterchwch in tho njral south west of the C￿nty and The Hereford VÈt6rans Support Centre wgrp also t¢sted as part of d8V8k)piThJ and incrg¥sing our reach to clients ￿05S Hgrgfotdshir•. Vdunteers Advis8rs dgliver thc& by phone or fa￿ to from our offices in Wori%stèr and Hereford8hire as teBm working is one of thè bènefits of voluntsering. However some volunteers still choose to voluntegr from home for using the Volpf￿& technok)gy we ￿Yested ￿ during the pandemic and the new Adviceline 'Connert t8chrnkoy which Is arxe￿9d via (omputer via th8 Intèrnèt Publi¢ b#￿Ilt The Irusteès confimi that the tharrty has ¢ompfied the duty in sectlon 1715) of the 2011 Charitsos Act to have due r898rd to guhlance on public bgngfitvAwn ￿e￿ing its airn5 and objediv•s and in planniThJ fulurè activthes. P•39 3

Cltr2•n$ Advlco Wor¢￿t•r and H•rofordshire R•port of the Tru$lo95 for the Year Endèd 31st Alarch 2024 OBJECTIVES AND ACTIVITIES Contrfbutlon olVolunt8ers The Charity receives help and supp?rt in th$ ftsrm of voluntary assistance in th8in9 the puElic and th8 Ch￿￿5 adrrinBtration. Generallsl 8dw¢e Is provided almost entirety by vdunteers and wilhoul their tsrne and commilment we would be unable to d$liv¢r this geNice. During the last 12 months we recruilgd and trainèd 34 new voluntears.. 20 at our siles in HergfoTrlshire and 14 In Worcester City. In total 117 volunteers contrrit*Jted approximatety 31,922 ￿UrS of W￿rk to th8 chalty in 2023124 This is roughly the equivalgnt of 16.6 fitlHlme posts,. we estirnate lh8 value of t￿.8 help at around £623,692 per annurn. Ensuring our work d•llv•rs our aims The Charity ye￿eWS Its aims, objectives and actiwties each year. Thi8 Is undertaken as part of an overall review ol our swvlcfj $trat8gy and busines5 plan. The review boks at th8 Outcomès achiev8d from our aclivitses and the benefits to users of our semces and Ihose w8 aim to help. Thls review helps us to ensure our al￿. obj9cb¥6s and acb'vibes remaln focused on our stated purposes. W6 have rofarred to the guhyance ¢Dnt8ined in thè Charity CommissSon general guKlance on public benefit when reviewng our aims and objecbve3 aThl %then ￿0￿1r0 future aclJvitses. SpoofKally, we ¢￿S￿ler IM)w plannad activlties wlll o)ntribute to ouroverall aims and objeC￿Ve$. ACHIEVEMENT AND PERFORMAMCE Charltsblg activities CJtizens Advice Wor(sslèr and Hamfordshira Ipreviously known a3 Worcester Cthzens A{kn￿ Bureau & WHABACI was broLJght lolkjwlng the merger of Worcester CAB and Worrxster Housing & Beneflts Advice Cgntr8 on the 1 April 2009. The charitabltr company passed a special resolution tsn 15th Dac8mber 2022 changing its name from Worcester CAB & WHA8AC kn CTtizens Advlce Worc8Ster and Herefordshire. The mawi areas of charitable actmty are the provision of advice and 5UPPOrt. Advic8 services are largely delivered through the provision ol a Citizens Advi￿ SeNi enhan￿￿ by Jddrt￿nal prolects targeted at specific groups in need and thè provlsion ol legal help in hgusing matters for thos8 •lvJibl•. In .addil'on. we provide practical a55istsn¢x arKI support to the single homèlèss to SaOJ￿ and rotsln suitable accommodation. These 8re85 of 8¢ti￿ty are complementary lo each other 8nd are undertaken to fvrther our charftabte pu￿Se$ forlhe pubfic benefit. In totsl during the year 14,852 Indlwduals have benefitted from our 5grvices. Thls exceeded last year's figure 114,155 indi¥Aduals in 20221231 by 4.9%. If we Indudo dependents. spouses and partners. this ffigure of 14.852 individuals ristrs to over 29.950 people. Over the last 12 m¢nlhs thè proportlon of clignis who are aggd 50 yèars or over, (who rgpr8sent 64% of all di8nts helped) has remained at a simi￿￿ level to last year165.6Y¢ in 20221231, However. the number of dients with 8 disabilty andlor bng tem health condits'on h35 increased 8gain to 50°h of all clients when wmpared to last yearf3 figure 0149% of all dients. We deak with 18,682 individual enquires during the year lan increase of 9.2.10 cornparèd to 2022123) resuthng in around 453g3 contscts madg wih or on b8haW of clignts induding Éelèphone contscts and those made via lgtler, èmail and face to face contacts, lan increase of 11.9Yo ine￿ase eompared to 202J231. Ovar 37,577 ¥epar8t8 issues wère recorded, lan Sncrease of 11.3°/0 incre88e ccfympared to 20221231. vAth 80% of th&se ojr top fiv8 advic8 ar•as relating lo benefrts. housing, dgbt. ¢haritsble support and financial capabi1tylsery1￿. On th8 basi8 of these fgures therefore11 does appear that our diants have an Increasing number of issues on whlch they require ad￿c& and the n8tur8 of these probléms is such that thèy ar• of greater complexity which reQUi￿S more help from (xjr advisers lin t8rm3 of the contads our advlsers have our clients cottsts andlor contacts %syih ttrmrd party otganisations on bghaff of our cli•nts1. A more detailed report on our rnain areas of activity follows below-. Page 4

ClttZon$ A(fvlc• Worc•st•r and H8r•fordshire Report ofth? Tru•ts•¥ forthe Year Endèd 31st March 2024 Advicg SgTVi¢O$ In addition lo the general adwce seTrice5 pwd8d to the public we also delivered a numbor of other advice sgmces. targetgd at SP9¢rf1¢ dient groups or th059 in particular cinimstances. pèrfomance ol the58 8erww Is fjjtlined bèlow.. 1,280 Indiwdual dients rècèwèd help from the Macmillan %%tifare beneffts advice service for Ihose with a can￿r diagnosis, their fafflili88 and carers across Worcester5hiro lin partnership wth Cilvzens Adwc8 Wyre Forestl and in Hereford5hire. This was an increase of 8.2% compared to 2022123 11,183 in 20221231- The total finandal oèins for clients and their families during tha perfod was £3,634,345 1275 individual clients were assisted through funding firim Ihè Monèy Advice and Pensions servi￿ to deliver lace to fa￿ debt advice. in Worcesier and Herefordshir8. 1,194 of these represented ngw dient eases during the year,11354 new ¢li9nt cases We￿ opened during 2022r231. This represented a drop <)n tha previous ye8r 8S 8 résult of thé r6b"r8ment of a 0￿￿E Caseworker from 1 May 2023. As a resutt of ¥ 10% decrease in furhdin9 f¢y lh8 nalitsnal contract held by Citi'zens AdMc8 ￿￿th MaPS, lfrom which d8lw8ry Is subcontraded to us), we warè unablè to replace thi3 CAsèworkèr due to a recruitment freeze. Despite this tha average number new cllent caseg opened per FTE caseworker funded increased from 338 to 341, due to the increasing dgmand on the The work on this projèct resutted in total dobts of £1,498.865 beiroJ vrritten off or rescheduled. 1£875,636 in 20221231 and £221.017 of other finantyal gains bèlng achieved by debt Casgworkers and advisgrs as part of tris fvrKled proj•ct. 368 Indiwdual dients in Worcester wor& h8lp8d by our Money Man•Jement Advlser fijnded by w0￿ster Munlcipal charl￿.9S. 131 indmdual ¢fients were refeThed by WMC Grants Committee or by our volunleer adviser8 to Teceive help relallng lo benefft enlltlemenvincorne maximlsats"on. en8rgylwaler bills. flnanc£s and Crisis Support. In addition Ihe Money Management Advisèr asslsted a further 237 individuals supporting them with multipb issuès at our w0￿ster 'Open-Door Drop-in Advice Service. s￿S￿OnS such as Money Management. Charitabla Support and Foodb8nk, ¢nergylUtillties adwce and bengfits 8dvrc&. 289 individuaL8 received hèlp St court until 31 July 2023 ihrough the Housing Possession Court Desk IHPCDI Service and from 1 August 2023, through the Housing Loss Prevantion Advice Scherno IHLPASI al Worcèster and Hereford Cwnty Court. Both ol Ihese projects wÈre funded by the Legal A'd Agency. During the year, th pro1￿t5 combined amounted to a rise of 45% on Iha HPCD figures for 2022123. 1199 iThlividuals in 20221231. Both prolects provided emerggnry hèlp at court fcf dients who have ￿nt arrears and are 81 tsk of loslng thelr home as a resur( of POSSgSSK)n prDceedings issued by both social and prNa(e landjords. 134 Individual dionts r6c8ived help with housiry casework funded as erther E8tty legal Assistance {ELAI und8r thè Houslng Loss Prevention Assistance Scheme prSoT to a County Court possession hearfng or as Contrdled Work under Ihe Legal Agency Legal Help Scheme. 129 individual dienls recÈw¢d help wrfh housing and housing related rssues thrc￿h our Housing caseworkers funded as part of our Lottery funded oulreach projeci which includes provision of extra capacity for htsusing a8gwork thatfalls ¢Jutside the scope of Ihtr Legèl Ald Agency Legal Help schem$. 172 Cllents wwe helped by our Bonefits Casewcrt Project pro¥idÈd In patherslip wslh slud9nts from Worcester University Law Sth(K)I Iwith finarrial support from Wcwcg8ter Municipal Charibesl. Students vdunteering wolve training, ongoing supervision and gjpport to help dellver thls welfare benefits casework semce to clients. 172 clients receivéd 8dMca and assistance from th8 project in the year and the tolal new income gained ft)r cli8nts in tho period was over £446,745 plus otheT total finRnaal galns for clients (through maintslning or règaining their provlous 6ntltbment to benefitsl amOUnt￿)g to an additional É138.156. 120 individual8 recetved help with adwce and assistance in antilbment and claims for di$obi1Sty benefits Such as Person81 Inde￿NdenC6 Payments. Attendanee Alowance and Child Disabi1Sty LNing Alowance. Thls provbjed tolal ffinancial benefits to clients of over £233.674. This work was fuN*8d by Citizens Adw(x Corg Funding and th6 worf( from this project in WOr￿tar was also sw)ported for part of the year by funding from Worcester Cty Council Task and Flnlsh group which was carried ovor Irom ihe last quarter of 2022123 to help maximise clients, incom8 8nd pmvent debt. Overall 63% of Ihg totsl dionts helped lived in Worcast8r Iwth 42°A of the Worcester Cty chènts helped liwng in the Cathedral, Warndon, Gorse Hill and Rai)bow Hill wards in Woreoster City that have the highest ind8x ol mulb"pl& d&privation in Worcgsterl and 29°A of the totsl clients liwng in Herefordshire. IwSlh 8°A from 5urroundlng districts or post¢ode not re￿rde￿I. 138 Individual dients received Benefits Advic8 and Ca$￿)rk to help trem 8PP8al éeosions of the Dèpartment ol Vvork and P•nsSons in relation to Unwarsal Credit. disability arKJ incapacTty benefits. Thls Speclalisl Hdp was provided as a result of part of the Lottery funded Project to pn)vlde outreach advicg ￿rvI￿$ lo prov6dè extra capacity for benefits cas•work with a focus on Hèrafordshire. As a result totAI financial gains through new In￿Me for Clients and their farn1￿ amounted to ￿50.316. An additional 83 dients atso received sp•ck4list benefits 8dvie8 8nd cas8work assistance in H￿ef0rdSh1r8 as 8 resuK of addl￿.Onal lottery fijnding during 2023124 to ¥uppcYt the addilh)nal dgmand for our services during thè Cost ol Crisis 155 indimdual patienls and patients. famfly members ref8Thed to our Bènaffls Advisers funded by and based at si Flchard's Hospice wgre helpad wlth benefits advice and ca38work. As a result total financlal gains Ihrough new i¢Kome for diénts and their family arnount8d to £429,001. In additicffl other fin8noal gains for dients amountad to fiJrther£46,99) in total. Page 5

Cilizons Advice Worcester and H•rnfordshire Report gf the Truste•s for the Year Ended 31st March 2024 116 irKlividual vulnerable clients (for example with severa and enduring m8nlal htralth prOt1etr￿ u J&arnlng Disabiliti951 were helped with be￿ffts and housirg Lssu8s by our part tlm8 athiser fvmded by The Lasletts Charity. 62 families in HerefLYdshire with children under 5 who required ffinandal support under thè HousehcAd SuFPOrt Fund IHSF41 were given Bènèfit and Debt Ad￿£8 frcffl October 2023- March 2024. We delivered ￿ Mon8y management projects in 2023124. funded by WorcesleTsho County Councu and" Thg Trusseu Trust as follows.. 221 clents were helped ty a full lime Mon8y Management Ath3ar was furwjed by The Trussell Trusl and Worcester Foodbank to provKle Dabt assessments, aYvic8 on budgating and inctirn? maximisation thrO￿h benefit che¢s to clients referred by the Worcester Foodbank or who were issued with Foodbank Vouchers by Citizgns Adwce Woreesterond Herefordshire. 10D cliènts wer& helped by a part tirne Money Management Adviser was fiJThled lo provlde Debt assessments, adw¢e on budgeting and income ma￿Misation through benefit checks to advisè referrals fr Act on Energy - who work with Worcestershire County Countil in the delivery ol Energy Adwce arid eneryy vouchers to clients 8ligible for help under the Hou5ehokl Support Fund. This was delivered through Th8 Wor¢88terAdvke No￿rk. an admck pthor8hip ofAdvicg organisaticns in Worcastarslire which wè ￿d. Penslon Wise Citizèns Ad¥Ace wor￿1¥ Hereforilshke Is ono 01 38 local Cilizèns AdvKe bvho havè been defvering the govornmenvs Pension WIS8 SèNlee for the last 9 years. Launthod in April 2015, Pen8i(m Wls& was a new guklanc8 set up lo help undwstand their opuons under the pension freedory￿. In pathershb with Coventry Citizens Adwce. CitSz8ns Advlce Wofvert)ampton and Cthzens A(fvice Wor¢85tèr. Shropshlre, Iwho lead thé partnèrshlpl c￿n$ Adwce wor￿ster and Herefordshi￿ delSvers Pension Wsa apFKJintments to Feopltr tyed SO and over￿•th a deffin￿l (wti>ubon pensh)n. KWJ $tatistic$ For 2023124, Penslon W18e has 125,562 dlenl transa￿0￿$ across the Serv￿ In EThJknd, Walès and NOrth￿n Ireland. u¥ityJ Pansion Wise have remained highty satisfied with the guidante Ihey are receiviig. wth Satisfathon fating8 remaining (£JnsistenUy hNJh. For2023f24. Cthzèns ￿VIce achieved a Satlsfactth score of 94°A. S•r4lc•s for tho Single Homeltsa: CibTrns Advi￿ Worcester prowdes a numbor of thate sector ￿￿esS schemes aimed at the preventK)n of homelessness among singl8 pèopla and chiklless COU￿8$,. these SeN￿S are centr8(r on the "Smartmovg" d¢poslt guarantee sch9m8 and 'SmartLets" social 1gtting5 agency. Thè main f￿uS of this work is in Worcester City but w8 also prowde a3sistsnc8 to slngle homelw3s peoplè in othèr locations in the County. These 8chern88 provlde prdctical assistan￿ and orvJoing 5UPPfrt to thosè who are horneless or at risk ol homelessness to Secure and ietain sultab accommodation. The main achigvgmgnts and perfomiance ofthès8 schemes over the year a￿ ouvlned below.. 706 iThJiwduals who wre single eIt￿r l¥)rnd855 or threatened wrfh homatessness were helwl through advice, regarding temporary and long tsmi houslng options. There were 345 applicants ¢0 our prfvate rented sector a¢xe5$ schemtrs last year. All appli(xnts recoived a(fvlce and assistancè rèlating to their housing situation. In total 62 were helped to sècure and sgttb suitat4e aci>mmodation and 31 of these were housed in wopeiies managed by SmartLets or through Ihè prowsty)n of a deposit guarantee bond. 98.5/0 of appllcants have a ￿e1 of vulnerability in addits'cn to tha rfsk of homelessness. mtsst wth morè than one contributing i5su8. The most Common were.. a history ol homelessness, a history of offending, rn8ntal ill heatth. drug andlor alcthd probl8ms and po(¥ physlcal health. 45 had slept routh in the 12 months b9fore approach￿9 Smartmove The SmartLets sotial ￿ttIng$ agenw had 90 propèrbes 117 HMO'S and 73 seff-ojntained natsl provKling 126 units ol a￿0MModa10n under rnanagemenl atth8 ènd of Marth 2024. In total as at 31 March 2024 there We￿ 178 tenancie51Licenses across Worcestershire bvh9Te Citizens A(fvii W￿ceSter had oAher providad a deposit 9uaranlee ts)rKI to the landlord or was dirèctly managing the propaty through the SmartLets agency Fundral>ing activili•s The charity does not 8ctivaty so[￿t members of Ihe wb¥c for donations, ellh9r direclly or usiro a wofessional lund-raiser. As such the charity is not bound by any voluntary sthe¢rE for regulalln9 fvnd4aisiro. Page 6

Citizens AdvSc• Worcegter and H8rofordshire R•port ofthe Trust••s forthe Year Ended 31st March 2024 FINANCL4L REVIEW Flnan¢lal posltlon Total incorning resourcos for Ihe year were £2,217,856 12023.. £1.744.3811, an In(yeasg In totsl inwm8 of £473.475 compared lo 2022123. Thls musl be darlfied however on tha basis that we rwved a A￿sS lo Justice ￿$trIcted grdnt award of £11JO.CM)O paid In March 2024. lihe first payment of a S year grant agreement to deliver Sp￿la11$1 welfare beneffit adviGe 58rvicosl which will be used for expendituie for 11 months during th8 financial year 2024125 Expertdltur8 Incmased for the year to £1,936.011 from £1,682.193 in 2022r23. Total funds carried forward w8rè £2.Q64,393 12023: £1,782.548} of sthich £1.442,122 (2023.. £1,253,886) war8 unrestricted funds, this Includes £597,126 12023.. £597.126) In fixed assets repres¢nilng three S￿81 investment propeities prowding acwnmodatlon for the sirole homeless. The fLrtur8 15 unc•rtain in relation to 8 nurnb8r of cu￿nt projeca fvndiThJ grants. such as= The Money and Pensigns S•Nlces' Debt Advice Project IMaPSDAP) contract he￿ by cth.zens Ad￿e, whleh wg are sut)¢onlracted by Ctt&ens Athice to dellver this sarvicA in Worcester City and Herefordshire is due to be recommlssioned as our oJrrent contract end5 on 31 March 2025. This contract has already been extended by 3 yeaT8 from 1 April 2023 31 March 2025 and in January 2023 we wère adwsed that the funding to Citvzens Advica from The Money and Pensions Sèrvice IMaPsl would bg Cut by 10Q/ts, this resuhed in a ￿eruitment freeze ènd as one of our caseworkers rth.￿d In May of 2023, h88 resultad M) us pemianenlly loslng funding for 0.5 FTE caseworker. Our Pension Wise (x)ntract was extended for t￿ts years from a April 2022 to 31 March 2024 and again for one year from 1 April 2024 - 31 March 2025. At th9 5tsrt of 2023124 we are tharèfora undear whether the Serv￿ wll be rècommissioned or the ¢x>ntract wll be extended Our Maemillan contracts for both Hèidc¥dshl￿ and worce61e￿hir0 ar8 du• to end on 31 DécÉmb8r2024 Our 4-year National Lottèry Community Fund Gr8nl awarded frcffi 1 October 2021 lo meet the v)sts of developing and dèlivarfng Citizens Advie generalist advic& and speciali51 advice sèrvicés at outrèach locathons in the mathet towns and other venues Ècross the County of HerefordshSre is due to end in Sept8mber 2025 . In addition, this fund also meets the costs of Inueasing capacty at our c*ntra1 Hereford offica through the introduclion of open4loor drop4n adwcè sèssions and increasing our capatity to d81Ner specralist Housing Casework and Beneffts C8s8work vAth a focus on H¢￿I￿dShIr8. This has Iherefpre been crurial in us developing and Maintaining our services in Herefordshire Most grants rekb'ng to the provi$KJn of "cKJr8" servicés are 8W8rdod on an annual basis and projact funding hxs been subloct to annual renewal and èxt8ns￿n over Ihe last 12 mnth& These agre8ments will ¢¢me to an end dLrring 2024125 wth no certainty over their Continuation. We were however awarded a five-year Access to JuslKe Foundalton Grant Ilunded by the National Lottery) of £1(X),000 pa from March 2024 to rneel th9 W¥t5 of developlng 8nd delivèring a Speciafist Ben8fits Casework Servt¢e across our organisation. This aims lo fund In the region ofhvo FTE ￿&¢WOrkerS over a fve year period The frjtsre ov8ra11 financial po51t￿n rernain$ ¢halknglng and uncertainty at thè end of 2023124 has bogn Sncreased a5 3 both th8 Ctsvid-19 pandemic and he wst of INing crisis has affected the avalabillty of grants from some local fvjndèrs for ()ur wrè sejvices. In 8ddikn.on thar& is a greatei amount of competition from tharitablè organisations for funding particulady from those eharfties that Provide short tetwn ￿$1S support for indNiduals in need cope with thè cost of living crisis. simi￿rIY running ￿sts are inc¥eaBing as 8 of the cost of living crisis. Trustees have lor a numb8r of year¥ recognised tha drfficulties in sustsining grant funding at Djrrenl levels and have continued thgir strategy ol investment to both reduc• costs and generate income from Charitab￿ ath￿￿88. Most significanfjy thi5 h89 induded invosting in th8 acqupsltEon of suitablé pmpèrtles to provide acwmm¢dation for thè sngle homglgss whlch also gengrate an incomè from rents forth8 Charity to meet the runniry ￿ ofthe project Page 7

Citizens Advlu Worcèster and Herefordshlre R•portoftho Tru•tses forthe Year Ended 31st Mar¢h 2024 FINANCLIL REVIEW Prfn¢lpal fundlng sour¢•J The Ch?rity Is funded from ? V￿1￿ty ofsources both statutory and tharitable. The largosl Sing￿ source of fLndlng was the grant from Worcestgr Municipal Ch8ritiès CIO of £192,W38 12023.. £180.316). Worcester Municipal Charities CIO also provide ￿nt free commerc￿1 premises whh 13 vued at £46,240 12023.. £46,240). In add￿on. 68 unts of accommodation for the homeless a￿ m8nag8d by CNQens Advlce WNc8518r and Herèfordshire on bèhalf of Worc•st8r MunKipal Charities. A management charyè of 15% of the rent received 1$ retalned by the charlty totalling £60,63712023'. £52,538) which conlribuled towards Ihe cost of our work ￿th the singlo homeless. Worcester Municipal Charitses are the mo3t signifitant eontributor to meeting the costs of rhe charitys C￿ acts'wties in Worcester. The Charity woukl like to acknowledge thelr gratitude to the continued support of Worcester MuTh¢ipal Ch8rfUes. The Evoson Trust prov￿aS a fijndlng contributhjn to thè ¢osl of our w¢rt( wlth the single homeless in Worcèstar. Sn addition. The John Martin Chaiity funds similar work in Wychavon. Wyre F4Jest Di5¢rict Councl atso futNJ pyojects working wllh the single hornel98s in Wyrtr ForasL WorcestershSre County Councll also contributed fundiTra to th8 provigion of coro ad￿ce serwces dellvered by thg Charfty as part of the Worcestershife Advice Netsvork (WANI, tNs also included some additKnal funding to deliver provision for those in need in accordance wlh the Househokj Support Fund and lo provide Money Man8g8m8nt, Debt Assessment and Income maxirni53b.on advire. In addition, Worcesier City Council funded ¢x)rè servlces in relation to the conthbutlc made to prevenb"NJ homelessness in Worcester and specific initiivesto provide services to the single horngbss. Substsnty'al grants wèrè also rèeeiv8d vla Citizens Advi￿ from the Money and Pensions S$nA¢e to prowde debt adm( in Worcester City and H8refcwdshlra and from th6 DWP for the delivery of the f8cg lo fa￿ gbment of the Govemm8nts Pènslon Wis8 sèNice in wOr￿sterShire, Herefordshire and the Che￿enhaM and Gloucester areas of Gloucestershlre. Ouring 2022123 followiw the Cowid-19 pandernic Pe￿10￿ Wisè Guidance was d&livered as part of a nab.onal telephone service, howeverface to tsce 8thc8 was introduc8d ￿thIch wa delivered at ouroffic8s in Worcester¥FKI Herelord. A numb9r of oiganisations prowded fuThJing spec4ficalty for 8dvi< work with particular client groups. Thèse Indude SL Richards Hosprce in Worcester, for those receivlng their care and Macmillan Cancer Support for tIK)sa with a cancer diagnosrd and their families in Worc95tgrshire and HOr8fordshi￿. We also ￿ntinUed to rècèiv8 payments Irorn the Legal AKI Agency to cover the cost of le9al advice on housing matter3. provided under contract in the two o)untio$. W& also receiv8 a grant from the Lasle￿5 Charity to advisg and pwd8 a bv•l of support and casework to vulnerab dients with oxynplex Fffobbms. Wè wèra also supported by The Trussell Trust and Worcester Fotsdbank who ujrrenlly prowde fvnding in a projecl coMMen￿d in October 2023, to delfver Money Managemonl. Debt Assessment and Ino)me m￿rnI￿ation advice to Worcester Focxjbank Clients. Dglivery gf "cor8. advic& 58rvlc8s In H•refordshire is fvnded From a numbar of sourcés including Ross Town CouncAI. Hereford Cty Council, Bromyard Town Counc41. The Pknpg Cèntre- Bromyard, the Philippa Southall TNst and also other non-reslricted funding from Herefordshirg Coun(il I[￿M Sou￿$ such as Ihe Household Support Fund, HSF for specifi¢ project3 during the yearl. Income ￿ceiVed reL2ting lo the 'core' 88rvice in Herefordshir8 is 'ring-fgnrA' to gr￿U expondibJr& is direcyy related to our actiVi￿S in the County. In addition. in Herefcydshiro, as a resutt of th& endSng of our grant fvnding trom The Henry Smth Charity, {wh￿h had pmvldèd grant funding which supported our CO￿ a¢tiviDgs in Hertfordshire since 20171. we recep￿ an addittonal payment within our National Lottery Community Fund grant for 2023124 of £74,391 to support our Outr•ach Projeci lo help manage mait)lain our core sèrvitss during tha cost of liwng crisis to 8UPPOrt the H￿¢fOr￿Sh5re Outreach Proje¢t fundgd by Th8 National Lottèry Communty Fund. During 2023124 we successfully applied for a grant from the Community Organisations Cost of Uvlng Fund from the National Lottery to SUPPC¥t our SmartMov9 and SmartLets Projects io meet the potential shortrall we had in ow nel rents contribute towards the costs of these projects) after the ffigurgs wè r￿1Ved In Q1 due to the k)ss of som¥ of our prop8rtios. The grant was therefore to ensure ¢h81 we (x)uld tlle8t the costs of delivering at our existiwwj caparity and to meet the cost3 of extra staff capacty to cope with ￿ demand for our seryices. The grant Also indude(I funding for staff time to complgte a r8-COSting of all of our proFerties io ensure we are worknng as 8fficiendy as possible and maxmising our net ￿nts which ￿ntribUte to the costs of the proiert and Ihus malntaln our capacity. AJI of these objecdve were Su￿￿ss[u1IY achieved. This was particularly itnportant because atthough we comW￿n￿d a ngw accommodal*)n project to house Sing￿ 8x-off&nders in Worcester at the start of 2023124 The Accommodation for Ex Offender IAEO Projecti. fundad by ihe Department for Levelling Up, Housing and Communitigs. IDLUHCI through Worcester City Council, our other accommodation Project the Single HomÈl8ss - Th8 Rough Sleepers Aco)mnKdation Project IRSAP - also ndgd by DLHUCI 8180 gnded gt the end of 2023124. Page 8

criizens Advle• Worc•stsr and H•rèfordshire R•port of the Trustt•s forth• Y•ar Ended 31st M•r¢h 2024 FINANCIAL REVIEW Rgs•Nes polley Thg Trustee Board ha$ ¢onsid6red the Charitys requirements for resetves in IwJht of thè maln risks to the org8nisal(on and its future plans. It has established a policy that the unrestricted funds not committed. or Invested kn tangible fixed assets h6kl by the Charity should be betr￿8￿ three and six months, operational expendiluT8. Budgeted operational expgndilure for 2023124 was £1,717.443 12023.. £1,462,197) lexcluding STnartL•ls wopety costs),. the level of reserves requir￿ is therefore betsveen £429,361 and £858,722 {2023.' £365,549 and £731,098). Tho Tnjstee Bc)ard rtviewed the levèl of reserves h9kl during the years 2017118 and 2018119. Thi$ rèvtew took into account the unreslwiclgd fixgd assets, consisting of SOL¥al investm¥nt properties. which t)thd ba sold in th8 event of any safjous ￿￿$tantial thieat to the Charity. As a resutt of the review the Twstee Board decSded lo redu¢tr thé 18v&I of raserves held to ￿e8￿r to the lower, >month figure and Ihey reduegd cash reserves Ihrough the PUTchase of a fijrther 5cKial ywg3tThent property whl¢h was complelgd durin9 2019120. Th9 lower l&v•l of reseNes held is considered by thè Trustee Board to be sufflcfent. In the event of signffieAnt r1uctiorr6 in funding, to meet any outstsnding ￿Mmi￿nents and maintain 8¢tivities at a ￿asOnable ￿ve1, whib èfforts ¢0 replace lost fvnding andlor Klentify and securtr altemative sources of inc0rn8 are undertaken. This wll allow. rf necessary, ftx a man8gwJ redu¢Uon in seth¢es and resources to minlmisè 1hè impact on tho Charity and its benef￿1￿leS ¥1 the shtsrt to medium lemi. Unrestiicted funds currently $tsnd at £1,442.122 12023., 1.253,8861.. thls Indudes fixed assets of £604,348 12023: £613,872). £20,000 12023.. £20,000) designated for the ￿placement of IT, Ithis fvnd h8s not baan used sin¢a the pandemie as grants ware availabk during the p8ndemie for updating of IT to alk)w mora rèmote working. Howgvr given that tha organlsation understand that Windows 10 no longer being 5UPPOrteé from Autumn 2025 we anfjeipata thal thi fvnd VAII ba needed in fvturel. In addluon wa have a deslgnated fund of £30.0￿ 12023 £30.0001 to meet the wst" of repa￿ and redecoration of the Charitls P￿mISes. The prgs¢nl levèl of reservas lexcluding fixed assetsl available to the Chwity stands at £837,773 12023.. £640.0141 Icornpfislng the general fund of £525.38912023= £372,892), deslgnated rèdundancy fund of £262,38412023: £217,122> and designated IT and Building5 Funds of £50.000 {2023.. £50,0001 which represents nearfy $ix months b￿jO18d eypendf(ure, land onty Ihiee mtsnths expenditure if the designated funds are rK)l indudedl. Total rnstrfcled funds as at 31 March 2024 were £622.271 12023.. £528,662), twinging total charlty funds to £2.C64,393 12023- £1.782,5481. The restrictèd fund includes £98K in r818tion to Ihè Acc8SS to Jusli¢e Ftmd which Commenced in Mar-24, together wth £341 K In respect ofthe va￿e of k8as¢hold wjpety. In addition, th8 Charity holds 8pecafic fvnds to cover possible liabil￿e5 in relatbn to the operation of its privots rented sector access schemes. Smartmove and SmartLets to inc4ude potenti81 losses againsl deFM)sit guarantee bonds issued to landlords through Ihe Smarlmovè scharne and meeting leasing commitments and any repairs for whth wg arg responsible in relation trj SmartLets propertiss. The valuo of those funds is reviewed on an annual basis in linè wilh identified possible Ilabilities golng forward. The Trustee Board want lo malntaln h￿lthY reserves in line théir policy. but ￿111 conlinue to monitor the level hekj. giving consideration to how they can be best used to further the Charitys objectThies, btth in th& short and longer tem. Th8 tnJstee5 Started io review Iheir current ReseNos Policy durlng 2022123 in ord8r to.. lil kx)k at the level of cash reSe￿S raquired and lill to aSS8ss whèther some of the organisations wrrent reseNes cO￿d be invested in a form so they can also the charyW$ benefit This review has been stayed at piesenl given the uncertainty fdlowng the CA)vld -19 pandemi¢ and tha subsequent o)sl of living crisi$ Pag• 9

Citizons Advic• Worc•st•r and H•r•fordshire Report of the Tru•tsg¥ forthe YettrEnd•d 31$t Mar¢h 202A PLANS FOR THE FUTURE The dimate of austerity wth ujts In publ spendirwJ al bott) the Iwl and nauonal level Binca 2010. together wlth the Covid-19 pandemic and future un￿rta￿ due to the cost of Iwing crisis, has ￿n￿nUed to hav& an impact on the Charivs core funding p)s￿on and the cgpaiity to devek¥) new projects and Sern￿. During th8 pandemic we We￿ ab￿ to manage finanaally due to successful applications for additMMal Covid-19 funding for grants relèased to local authoritses and communty foundatrons In 2020121. 2021122 and 2022123 Iha organisation again rwhiv8d additional unrestricted grant Incorne from CoMd-19 fuThJing an¢J funding to support thè cost of liviro. In addibon Sin￿ 2023124 we have also received funding though the Hous8hdd Support Fund from Worcester County Council and H8refordshirè Ctsundl to support Spe￿r￿ projects that are delivered within the seope ol our core service. In addrfion the support we recelved from w0￿Star Municipal Charities Prov￿89 8 Strong core service, and wg ar8 supported by othor local charities in Worcester. However havè rècèNad r8duc6d funding from other supportive local arities due to the difficulties ihey have 8nc4)untsT￿1 in 8ecurlng income sinee Ihe pandernic and cost of I￿ng crfsis. As stsled In tho rèport of the tnstees for 2022123 our plans for 2023124 indudgd seèktng lundlng to Ixjpe with thg ¢x)ntinuod dgmand for phone advlTr - partlcularly for ￿r text and call back seryir9 in Wor￿Ster Iwhith wa introduced at thè start of thè pandemic in 20201211. The organisation was abk to se¢ll￿ fundSng for this from a Cibz9ns Ad1￿￿ Core grmnt availablè for 1 year from Juty 2023, whK a￿0 a8si8tgd to malniain our o)re services and support th• volunteer service Al thg art of 2023124 we ￿re aware that our F￿nry Smith Grant that mat ar￿nd 40% of the costs of our cora Herefordshire Se￿￿ in Hereford5hire was eThYiro after ovar 5 Yea￿ ol funding slnce 2017. The (x)ie H•￿f0rdShIre service had been devdoped 5in¢e 2017 and support8d deliv8ry of our swlalL8t projects in H8r6lordshiie (such as Money and Pen5bns se￿ICe Debt A(Mce and Casework Project) and the expansion of our outreach serwce Ihrough Lottery fijndingl. W8 w•r6 ther6fore concemed what irnpact thi5 would have on 58rvices in Herefordshiré gwgn the ffect of the Q)st of Living Crisis. We were however surK8sslul in apptying for a 1 year variation on Our Nat￿nal Lottery Community Fund award of £74,000 for 2023124. In add￿On aftar securiThJ this add￿'Onal grdnt ￿ also received an addthonal Cowid Undersp8nd Grant of £43.000 for 2023124 from Hereford5hire Councll to suprxjrt income maxlml$alion and debt support in aadi￿On to th& eonb.nuad uso of pramlsas to deliver services in Hgrgford. Our plans to seek additional funding In Hereford8hirg have b¢&n 9Jccessful to dato since the end of the Henry Smith Grant and also following the award from th• national Lottery Community Fund for 8 4 year grant fundlng of £495,000 which (xjmmèneed In Octobar 2021, to meet the costs of developing and delivering Crfizens Advi￿ gengr81ist advice and specialist athl￿ ServI￿S at I￿rtreaCh locatwjns in the markot IOWAS and other venue5 acw5S the County of Herefordshire. A8 8 re8Urt of Ihese grants and other grant 8PF4ied fijr and receiwj during tbe year wg ware ablo to maintain our cor& sarvlcas during 2023124. Over the next 12 rnonths th8 Chariws initlal priority ￿11 again continue to be tho rn8int8n8nce of 'core" services at the level during 2023124, and to maintain the increase made during 2023124 of the amixlnt of fa￿ to fa￿ appointsllents and mount of open door advicE dropin servi￿$ in w0￿ester Ithree days pèr w•8k funded by coro fijndingl and Herefordshire Ithree days perwegkfvnded by Lottery fundingl delivered during 2023124 In addition to the maintenanee of fa￿ to fa￿ ServI￿S the organisation is also commlttèd to ensure thal other channels such as our telepFv)ne advi￿ service ihough Worcesiershire Advicelin9 and our taxt and call ba¢k seme8 in wOr￿ster and Herefordshire {which we introduc4d al th9 Start of the p8ndemlc in 20201211. Our serwce ho￿Ver wll indude a general 88rvice lo tho publi¢ in Worc6stsr City and Herefordshsre and the continuation of the private rèntèd sèctor 8t￿$9 schèmès Smartmove and SmartLets, which aTr focused on preventing single homelessness. W9 Mll also malntaln face to face servlce lor thos8 chgnts that need this to progros5 their problems and prevent homelgssness. Th8 organi58tion h¢)wèver expects fundiThJ for our o)re sorvices to te a thalbnge over lh8 n•xt few years due to fewor grants awailablè followng the Covi(k19 pandemic Iduring which the Gov8mm&nt and other organisaltons raleasad addib.onal grant funding for Ihg ernergen￿ needl. In additson, tha wK1ely wedLted inu8a56 in demand for our services due to an increase in inflation which re￿￿ed in the cost of Il¥Ang' cris¢s for those on low and medium incomes, has

nllnued to be evld8nc8d from our gxpthiertt. Page 10

Cltlzon$ Advlce w0￿eSt•r and Herefordshir• Rep¢)rt of th• Trust••s for the YÈar Endod 31st March 2024 We plan to in¢reasè thè number of properties under management by our SmartLets 80¢ial lethngs agency ov¢r the next 12 months. We managed to sgn new agrpemgnts with landlords in 2022123 as part of our project ftmdéd by Worcester Ctty CounGil for the Rough Sleepers Aec(Mmodation Programme IRSAP) grant to prowde accx)mmodats"on units and support slngle people who are homeless. at risk of homelessness OT vuln&rabty housed, linduding former rtsugh sl99persl, into shared and serf-contained accommodabon. How8vèr othèr landlords have decided tr> sell pr￿8rtIès reduang the nurnber of HMO'S avaipable to us. thi8 initially continued at th& skrt of 2023124 howgvèr during the ygar we identified other propertie5 which we had added lo our SmartL•ts Soaal Lettings agèncy during he year. The project workers providè advicè and support to pgcyle with low care needs to sustain thèir a￿0mMOdatIOn as part of this project. As a ￿sU[l ol a 9ranl from the Comrnunity Organisations Cost of Living Fund from Ihe National Lottery during 2023124 we havè baèn able to increase our cap81ity to assess single horneless disnts hjugng need and provhle practical help Io seek housing and where appropriate. find a￿0MMOdation through our SmartLets Project. In additK)n this funding allowed us lo wmplete a comprèhensive re-costing of all of our properties and reorg8nising of our Smartmove and SrnartLets Proleds to ansure we are worklng as $ffi¢ienUy as possible and maximising our nel rents, {wh￿h contribute to Ihe costs of th8 prolectl and thus maintsin capacity in relation to both our staff sUp￿rt and the 8(thmmodation we manage for the single hornelg85. Vvtr wlll tharafore continue to work wilh local L2ndlords lo increase the number of Sm8rtLets prope￿e$ further a5 we arÈ èxpeeting the incTea5e in dÈffland for prop&lies for the ￿ngle honless to (x)nb"nue over Ihe next 12 months. We have aL80 contTrnu8d to review and improve SmartLets admlnlstration, and at the end of the 2023r24 we ￿)Mpleted a transfer lo new Improvgd prop8rty management softwara. It is our aim lo asslst our Project Workers to identfy dients who need assistan￿ to rnaintsin their tenandes Ifor example through ￿1VICe to rnaximise thebr In￿Me and su5tÈin tenanties In th8 bnger leml, al the gartiest oppo￿nIty. We 81s0 anbcat• that this will also redu￿ rent arwrs In properties managed by Sm8rtLets which help fvnd the prop We also hop& to ra-ongage our prevK)u$ successful patherships with CTiSi$ and Worcesler City Counryl. In order lo look for funding opportunthe5 to sustsin and dev6lop our advice and specialist 60rvices to prevant homelessn85s in W¢)rcester Clty. Hereford5hir8 and surrounding areas. ￿Jth￿gh our contracts fund8d by the Money and Pènsions S8Nices via CrtiZ8ns Advice have been extsnded to Ihe end of 2024125; Pension Wise has been exterKled to 31 March 2025 and the f8e¢ to face debt adw¢x proj&t IMaPSDAPI has bean extended to 31 March 2025, rt wa5 riot ¢￿ar at the end of 2023124 whether Ihese contracts will be extended bayond 2024r25 or r8commissk)ned in Iheir present format. The un￿rtain future of our f8¢9 to face debt adwGg project IMaPSDAPI is a (xJn¢&m give that debt admce aryj casgwoth has been wthin ourt(4) advu issues for many years. Our Macmillan contract to prowdo woware beneffts advice and Ga59work for people affected by cancer li Worcostershlre and Herefordshire has bèèn axtènded to the end of 2024. We wll be working wilh Macmillan and our partners at Citizen5 Wyra Forest in W0￿Stershire, lo ¢xn16nue to suc￿sSfUllY deliver thèsè contracts in ord&r to seek an extensw)n tothese seNices beyond 31 D￿mber 2024, and this work was oThJdng at the &)d of 2cI23124. Sinco taklng responsibility for dglivring local C￿zenS advicÈ sÈN￿s in Herefordshire slnce 1 April 2017. we have re￿iVed premises rant Iree from Herefordshire coun￿1. There is some uncertainly ov9r tha future of these PT•mises and our current promises in Hereford are 5ubjed to a coundl review of thè propt"&s wthin the town hall estate owned by Herefordshirè Council. We are currerkuy In discussions wth H8reft>rdshire Council in orllgr to look al possib solutions that mlght be necessary folbwing this review. We thereft)rg intand to develop a nèw pramises policy to secura premlses that are tèntrally I(￿t￿, accessible to our dients and can be provided frèe by one ol our partn¢rs I￿rrentlY the Herefordshi￿ Counall or are affordable over th8 medium to long term. Cantral prenmses ba￿ in Hereford are essential in order to deliver and ¢oordinat8 Our actSvfties acr058 H$refordshw8, parbculaty now that wo have been SUCC8ssftJl in gainlng fvjnding from thè National Lottery Communty Fund to devel)p outre8th 8nd make wr s&rvi¢es MO￿ accessible Ihr¢)ughoui all of Herefordshire. STRUCTURE. GOVERNANCE ANO MANAGEMENT Gov•rnlng document The organk8alion is 8 th8ritabl8 company lirnited by guarantee. Inc￿Orated on 23 F8bruary 2009 and registered as a charity on 11 March 2009. The company was estsblished under a memorandum of assoclatbn which 8stablished the oble¢ts s￿1 the powers of the tharllablè company and is governed under its arts.eles of association. New artides were 8doptgd by a speaal resolutson dated 30 January 2014 and New Artides were again adopted by a special rBsduts"on dated 3 December 2020. In a￿d￿On the organlsalion thanged its charitable and company nam8 from Citizens A(Jvice Worcester Bureau & WHABAC to CitBens Advic8 Worcester aThJ Herefordshire by spea81 resolLttion on 15 December 2022. Pag811

Clllzon$ Advie• Worcosl•r and H•r•fordshlre R•port oftho Tru$tsès fortho Y￿r Ended 31•t March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Rocrultment and appointsnent of new trusteès directors of the Co￿anY are aL￿ charity tmsle&s for thg purposes of tharity law and under the ¢ornpanls articles arè known as mèmbers of the Truslee Board. The maximum number of fwstees is 1S who may be ele(led 8t the AGM r COllOPted by the Trustee Board Providgd the total number of co-opted Irusteas does not exceed onè third of Ihe total nurnber of trustees. Trustees arè èlèctéd or appointed for a period of three years but rnay be re-ele¢ta. New tNstges aro f9fxulted basod on an e¥aluatkJn of Ih8ir skills and experience against criteria set by the organisa¢lon. The TvJstee Boa￿ also seeks to ensure that its ￿mpOsition reflects the dwèrsity of the hxal communty and users of the Organisath)n's Se￿te$. Inductlon and tralnlng of new trustees New Imstees are provid￿ wrth an Ind￿n P&k ts)ntaining: - Guidance on the roye and responsibil￿e$ of Trustee Board rnembers - Th8 fflgmorandum atKI arbcl&s of essociation - Th8 most r8C8nt direciovs re￿1 and avdrted a¢¢>)unts - The Charitys cuThent business p￿n -The most recent annual rewèw mport This is folk)w8d up wilh an Induction meetir#J with thè chlal executive andl¢r chair, v4hich prowdes an ryjporiunty to leam more about the work of the Charity, l¢eus on cuThent board priorities and assess any further Irainiw n6eds. New Tnjstees will also be invited to visit th8 iJffic•s Ythen the Ch8rity is opèn to the public which ￿11 allow them to better under3tand the d•y to day operauon ol the Charity aThY the delivery of Its se￿ceS Oryanlsational struetur• The charity is govemed by a Trustee Board of up to 15 members wh¢ mogt at least quarterfy to conduct normal business. Th9 Trustoa Board Is responsib￿ for tre 5tregic diT￿tk)n and policy of the Charity and the Trustees ¢8ry 1h& ultimate responsibility for the conduct of Cit'zens Ad￿￿ Worcester and Her&fordsFdre and for ensuring Ihg Charity satisfie5 tt8 legal contractual obligatior￿. There ￿ a fulktime Chief ExerArtive Offwr who is responsible for ensuring th8 Charlty delivers the seNkes specified and that key perform8n¢e indi¢atr)rs are met. The day to day opèrab.onal managemenl of the organisation and supervisK)n of staff and volunleeTS Is the responsibility of 4 Service Manager8. The Chief Execuhve Officer aThJ Man8g9ment Team are also supported by a part Buslness Administrator and a ftjll Ime Financial Adminlstrator. Quallfylng third party ind8mnlty provlsSong The Articles of Asso¢i81ion states that, to Ihe extent p8rrnitt8d by Companias Act 21)06, th9 Trustee are indemnffied out of the assets of the charity Sn r8lation to any liability inajrred in thelr capacAty as Tru8tee8 of the charity. Related partlès The Charity is a mgrr>br of Cltlzens halvre, the operating name ol the National Associati￿ of Chlzens Adwce Bureau which providBs a framework for sland?￿S ol adm(￿ and casawork managemenl as well as monitoring progr855 against th&sa standards. Operating policies are irtdèpendent￿ determined by th8 Trustee Board of Citriens Advice Worcester and Herefordshlre th orderto fuffil its charftable obJ8cts and compty wfth thg nthnal membership r￿uirements. Tho Charlty ks aLw a menknr of a Homeless Link. the national membershw) tharity organisations who work directly wllh peopk? who bewme homeless in England. The Iw51ees atso take adive steps lo maintain and devek)p relationships with loral authorfties e.g. Worcester8hire County coun￿[, Worcester Clty Ctsuncll, txher dSslrlct wrthin the W￿¢66t9r$Nre, HerefoTdshSre COU￿11 and towrh councils within Herefordshir8. We also have relationships with 8 number of other organisatsons indu¢*ng the Legal Agenry and other charitles Indudiry Maunlllan Cancer Suppcyt. Crlsis, Maggs Day Centre. SL Pauls Hostd. St Rithards Htsspica and Worcester Municipal Chants'es. We are the lead agency for the Worcestershire Advice Netr￿￿rk ¢onsisling of the 4 Loxal Crbzens Advi￿ ILCAI in Worce8tershire. North aThJ South w1￿81e1$hIra D￿L and 2 Ag8 Concem District org8nisations. Paga 12

Clllz¢ns Advlco Worcoster and H•r•fordshire R•port ofthe TTU$tO•S for th• Y•ar Ended 31st March 2024 STRUCTURE, GOVERNANCE AND MAf4AGEMENT Risk managèment The Trustee Board consider th8 major risks that the tharity faces on an annual basis when and updating strategic plan. whe￿ awropriate. systems or procedures are in pL2ce to mitigate the risks identified. Intemal control risks are minimised by the implementation of pr[￿d￿re9 for authorisalign of all transactions a￿1 propcts. Procedures are in pla¢a to ensure o)mpliance wtth h9ahh and safety ol stafl, voluntèèrs, dients and visitors to the Chm. Working to th8 Standards to meet the Citizens Advi￿ mambgrship r8quirements, the Advice Qualty Standard IAQSI, tl Comrnunity Lggal Service Spg¢ialist Qualty Mark ISQMI and ¢ther qualty measures onsure a omsistgnt quality of delivery for all operallonal aspects of the Charty. Policl8s and Piocedures are periodically reviewed to ènsure they cC￿lin￿9 to mgOt the neè(Js ofthe Charity. STATEMENT OF INTERNAL CONTROL Cibz&ns Advice Worcester and H&relordshYe tsuslee board oveme the informalh)n securlty of all personal infom)ation of our clients, staff. lundtsrs and Strateg￿ partners that is pmc8ss8d. Citizens Advice Worcester and Pler8f0rdShl￿ holj ioint responsbility for client data that is held in cMJr ca$$ management system. with the national Crtlzens Advice Servic8. An information a8Wran￿ management team exists tr> ensure the confidentiality, integrity and availobility of all personal and sensitsva data is maintained to a level which is v)mplrdnt with Ihg r8quiraments of the UK G8n8r81 Dala Pmtect Regulation and Data Protection Act 2018. STATEMEKf OF TRUSTEES. RESPONSIBILMES The trustees (who are also the direclors of Cthzens Advice Worcester and Herefordshire for (he pury)tss8s ol ￿rnPany lawl are ￿pOnSibl0 for prepafing the R8FK)rt of thè Truste8s and Ihg financial statements in accord8nee with applicab law and United Kingdorn Accounting Stsndords Iunlted Kingdom Generally Accepted Act￿ndn9 Pracknl. Ccfflpany law requirès Ihe trustees to p￿pare thancial slatements lor each financial yaar which glve 8 trug and falr view of the slate of aff8irs of the tharilable ￿)MpanY and of Ihe incoming resour￿8 and application of rèsources, includiwj the ina)m8 and axpenditure, of the eharitable company for that perfod. In preparing those fin8ncial statement4 the trustee$ are requlred to: Se￿ct SUTtabk8 wc¢unting pollcies and then appty them con$Sstsndy, observe the methods and prtnciples in the Charfty SORP.. makejudgements and eskn'mates Ih¥t a￿ reasonable and prudent., and prepare the finaNial statements on the going C￿¢èrn basis unkns il is inappropriate to presumè that the charitable o)mpany wil continue in business. The trust88s Ara resFm)nSib￿ for keeping proper accounting records which disclose with rea50nabl& ￿LuraCY at any ItrN the financAal position of tho ¢lkqritable o)mpany and lo gnablg Iham to ensure thst Ihè financial statements (xjmp wSth ihe Companiès Act 2006. They are also responsible fr>r safeguarding Ihe assets of the charitabl¢ company and h8nce fort8king raMsOnab￿ steps fc( the prevgntitsn and detectkjn of fraud and olher irregU￿ri￿e$. In $0 f8r Ès the tsuslees are awarg.. there 18 no relevant audlt knlom)alon of¥thich the thorftsble companls auditors 4r8 unaware,. and the trustees havè taken all steps Ihal they ought to have taken to mak6 thgmsefves aware of any ralavant audlt inlormation and to establish that the audltors are aware of that informatk)n. Thls rewt has been prepared in aco)rdance wllh the sp8clal provisions of Part 1$ of the Companies A¢t 2006 relati to Small o)rry)anles. 13 26JAk Appmvod by order of the board oftrusiees on .............,......................... . and signed on its behalf by.. S Lister- Trustee Paga 13

R•port ofthe tndepandant Audltors to thè M•mb•rs of Citiz•ns Adv1¢• Wor¢ester and Hw•fon16hlro Opinlon We h8ve audited the flnan¢i81 ststements of Cltszens Advice W0￿$ter and Hèr8fordshlr8 (the 'charftable company'l for th8 y8ar tsnded 31st March 2024 which comprise the Staternenl of Financial Aetrvities, the Balance Sheet. lh8 Cash Flow Statement and notes to the finandal statements. induding a summary of signlficant accounting poliryes. The finanaal reporting frarnework Ihat has applled In thèir pr8paration is applicable law and United Kingdo Ac£ounting Stsndards (United King<Jom Generalty Accepted Accounting Practicl. In our opinion thè financial statements.. gwe a true and faSr ￿eW ol the state of the cW'labl¢ (x)mp￿￿$ affairs as at 31st March 2024 and of its incx)mlng r8sourc8s and applICa￿On of resources, inclu(ng its incom and expenditure. for the year then ended- have b8en propeTly prepared in acwrdance with United langjom Generally Accepted Accounting Pra¢ti(•.' and have boon prèpared in accordance wrth tha requirements of ihe Companies Act 2006. Basls for oplnlfjn We c£snducted our audit in accordance with Int8mational Standards on Audits"ng IUKI IISAS IUKII and applicable law. Our resFKin81bil￿es undgr IIK)8e 8tandardg are lurther described in the Auditors. responsibllives for the audit of Ihg financial statèmèrts section of our report. We are independent of the charitabb rx)rnpany Sn oCcordan￿ with the ethical requlrements that are relevant to our audit of the fmanThal 8lalern8nts in the UK, including the FRC'S Ethi￿1 Standard, and the prowsions available for small entit￿$, in the or¢umstsn(ss sèt out in rK)16 20 to the finanrial statements. aThJ we have fulfilled our other ethical re¥pon3ibilitig$ in a(ordance wth these requirements. W8 beligva that the audit evidenL we have obtsined is sufficlent and approprfate to PrO￿de a basL8 for our opin￿n. Concluslons relatlng to golng concgm In aud￿ThJ Ihe flnancial slatemenls, we have tnncludèd that Ihè trusteas, use of the going concem basls of aCLounling in the preparation of the financial stalomonls is approwlBte. Based on the worf( we have performed. we have not identified any rnt&rial uneertalntles relating to events or conditions that, individually or collectively, may cast 5vJnffjcant doubl on thg charitable companls ability to continu8 as a going concem for a period of atleast tsval￿ months trom v4hen Ihe financial statements are authorised lor issue. Our ￿spOnSibl11(18S and th8 r&s￿￿1b$1fQeS of Ihe trustees with respect to going coneem are described in the relevant sechons of this report. Other Inforniatlon Thg trust£es are responslble for tho other infomwbon. The otheT informab.on the infomatron included in thè Annual Report, other than the finanrial ststements and our ReKK)rt ofthe IndepeTh4ent Auditors thereon. Our opinion on th& financial statamènts does not cover the other informatk?n and, except to the extent otherwl expliciuy stated in our report, we do not exprgs5 any ofassurance wndu$ion theceon. In ¢onne¢tion vAth our audit of the finandal Stat￿ents. our reSph)n￿blIty 15 to read th8 other infomiation and, in doing so, wnsidgr whether th• oth•r informatK)n ts malersally in￿nsiStent tha financk?I statements or our kn￿edge obtained in the audit or otherwise appears to be rnaterially misslal8d. If we ￿entify suth materfal inconsislen¢itrs ¢y apparent material rnisstalements, we are required lo deterrnine whelhw this giv•s rise to a material misstat8m&nt in the financial ststements themsefves. 11. based on the work we have perfonned. we concludg that there is a material mi5slatgm8nt of th1$ othèr informaboj), we are requlred lo reFKJrt that fact. We have nothing to repjrt In this regard. Oplnlons on oth•r mattèrs pmserlbod by th• Companles Act 2006 In our ownion, based on th9 work und8rtak8n in the course ol the audit.. the Infomiation given in the ReFth of the Twstees for the finandal yaar for which the financial ststernents prepared is consistent with the finanrial statements.. and th8 Report of the Trustees has beert ￿￿pared in accordance with aFphcatle legal requirements. Matters on which we are rtquirÈd to r#port by t￿ptIon In ihe light of the knowledge and understanding of the tharitSE￿e company and its envlronment obtain9d in thg course of the audiL we havg not idenlified material misstatgrn8Nts in th• Report of Ihe Trustees. We have nothing to repori in respect of ihe folbwng matter5 wherg Ihe Ci)mpanies Act 2006 requirès us to rèport to you rf. in our opinion.. adequats a¢¢ounltng reeords Th)t been kept or retums adequate for crtlr audit have not been receivèd from branches not visited by us,. or tha financial staternents are rK)t in agre9mgnl with tho a¢counting (￿r￿S and retum& or certain discknsurés tsf trust88s' ramun&rats"on specified by law are not made.. we have not received all the infomwtion and explanations w8 require foi our¥utht- or ihe trustees were not entittèd to takè advantagè of Ihè small companies exemption from thè requlrement to prepare a Strategic Report or in prèparing the Report ofthe Trustees. Page 14

R•port ofthe Independerrt Auditots to th• M•mbors of Citiz•ns Adbice Worcest•r and Herèlordshlrn RespoTr$ibilitie$ of trust••s As explained more fully in the Siatement of Tru8tg0$' Responsibilrtie5, the truste8s {who are also the directors of the charitablo ci)mpany for th& purpose5 of company lawl are ￿sponsIb￿ for th8 preparatic￿ of the finandal statement5 and for béing satisfiad that they give a true and fair view, and for such int8mal eontrol as the Irustses detgrmine is necessary to enabb the preparation of finawal stom$nts that are free from rrtatorial mlsststemenL syhethgr du$ to fraud orerr￿. In preparing the finanoal ststamgnts, the trustees are rgsponsible for assessing the thariiable o)mpan!s ability to continue as a going ¢x)ncgrn, discbsing. as applicablè. matters related to going cOn￿M and using the going c4)ncern basi5 of 8cwunling unless Ihe Iruslees either intend to liquidate the charttablg company or to ￿ase oKwations. or have no realist￿ alt8matNa but lo do so. Our r•sponsibllltl88 forth• audlt ot thg financial statèmonts Our objectives are lo obtsin r•as<)nable assurancè aboth whether the finanual statements as a whole gre f￿ from malarial mis$talement. ￿ether due to fraud or $rror, and to ISSU8 a Rgport gf the Independent AuditOT5 that indudes our opinion. Reasonable assurance is a high bvel ol assur8nts, but Is nol a guarantee that 8n 8udit conducted In 8ccordanc8 ￿th ISAS IUKI will alway5 detect a materfal misstalament when it exsts. Mi55tsternents can arise fn)m froud or eiror and are consvJ?rgd matèrial If, individually or in the aggregate, they ￿UkI reasonabty be experled to influence the economr dèrislons ol users tsken on the basis ofthese ffinanaal statem8nts. The extent to whiGh procedures are capable of dotecling irregularities, Indudln9 fraud is detai18d below.. Obtained an understanding of th9 nature of Ihe industy and sactor. indudiryj th818g81 and regulatory framgwork that the charity operates In and how the charity Is ¢omplylno with thg legal and regulatory framework,. Enquired of rnanagernent, and those tharged Vrfith govemance, 8bout tholr own identnlcation and gssessrnont of thè rfsks and iThegularilies. including known actual, suspected cr a116ged Instanees of fraud.. and Disujssed matters about non-wrnplianc6 with laws and regulations and how fraud might occur irtduthng assessment of how whèrè the finanoal statements may be susc4ptibl8 to fraud. As a resur¢ ol th9$8 pro￿dureS we Cons￿er thè most significant laws and regukl'ons that have a direct impact on lh& financial statements are the Charilles SORP IFRS 102} 'Accounling and ReportiTrJ by Charibes.. Statemènt of Recommended Pradice applicable to charities preparing thèir accounts in accordan¢e with the Financ¢al Rèporting standard applicable in Ihe UK and Republic of Ireland IFRS 1021 leffecbve 1 Jonuory 20191., FinanGial Reporting Standarcl 102 Thg Financial Reporting Standard applicabl8 in the UK and Rèpublic of Ireland., the Companies Act 2006 land relatèd lègislation), the Charities Act 2011 land related legislationll. and laws and regulati￿$ relating to Ihe empk)yment and payment of slaff in¢4uding. but not limited to, thè Employment Rights Ad 1996. the National MininJJm Wag6 Acl 1998 and thè Pansions Act 2008. We perforrned audit procedures to dètéet non-complianc43 vjhich may have a mat8ri81 wnpact on the finanoal statementg. which indvd8d r¥vièwing the financial sla19mgnt (fisclosures. This I￿ude5 sample testing of monthly payroll records for the calculation of gross wages, payroll taxes and pension ttjsts. We identffi8d tho atsas of the ffinancial stalgments most svs￿ptib1& to fraud to be Man3￿m￿n¥S juclJement In 811ocating èxpenditu￿ to indNidu81 restricted and unreslricled funds, including the allocation ol wage costs and géneral staff overheads. Audit procedurg5 porfomed Induded, but were ntrt Ilmited to. rewewlng managements reasonlng and workings behind Ihèsè AlloeAtions of expenditure. Because of the inherent limitabons of an audit, there is a iisk that we will not detect aH irregularllies, iicludiig those leading to a material mi&8tatamant in the financial staternents or non<ompliance wth r8gulation. This risk in(Y&ases IITe more that ￿mPlIance with a law or regulation is ramoved from the events s￿1 transactions refi8Ctèd in the financial statements, as we wll be less likely to becomo aware of instances of non-wmpliance. The risk is a150 gwter fegarding irregularitigs occJJrring due lo fraud lather than error, as fraud involves intentional cDneealmenL ￿gery, collusion. (xnission or misrepresèntslon. A bjrther description of our responsibilit for the audit of tho finana81 statements Is located on Ihe Financ4al Reporting Councifs Nvebsite at www.frc.org.uklauditorsr•sponsibilitie5. This d8SLPtion fomis part of our Report ol the Independent Auditors. Page 15

Rewl ofth• Indgpèndont Audttors to the Memberg 1rf Citiz•ns Ad¥ic• Worcester and Herefordshlre Uso ofour report This rep(¥l is made solely to the charitable company5 membgr¥. as a body. in accordance wth Chapt8r 3 of Part 16 of the Companles Acl 2006. Our audit work has been undertaken so that we rnighl stste to thè charitablo COTnpanrf$ members Ihos8 matt8rs we are required to stste to them in an auditors, r8POrt and for no oth•r purpose. To the fv118st exlent pemiitted by law, we do not *￿pt L¥ assume responsibility lo anythe oth&r than the charitablg company 8ThJ thg charitable cornpany's mèmbèrs as a body. forour audit work, for this rewt, cff for the opinions we have formed. Mrs Melissa Jean (1xh￿ft (Senior Statutory Auditul forand on behaff of Rlchards Santy Audit Servths Lknited (Statutory Audilorl Thomelce House 25 Barboume Road Worc8star WR1 1RU Page 16

CItIzons Advl¢e Worc•st•r and Herefordshlm ststem•ntof Flnanclal Actlvltle Ilncorporatiny an Income and Expenditure Aeeountl forth• Year Ended 31st March 2024 2024 Total funds 2023 T(al fvnds Unrestrlcted funds Restricted funds Note5 INCOME AND ENDOWMENTS FROM Oonalv)n5 and legaogs 348,876 421713 777.589 493,005 Charltbl• actlvltles SmartLets propety income A(fvice & support in¢XJme 3¥139 $04809 354,139 1.076,373 340,417 )6,$06 571.564 Inv8stment irmmg 9.755 9.755 4.453 Totsl 1.217.519 1,000,277 2.217,8S6 1.744.381 EXPENDITURE ON Charitable actlvltl•s Advice and support SmartLets property 824.2S7 199.070 893,186 19,498 1.717,443 218.568 1.462,197 219,996 Total 1.023.327 912.684 1.936,011 1,682,193 NET INCOME Transhrs bets¥een fund$ 194,252 16,016) 87,593 6.016 281.845 62,188 18 Net movom•nt In funds 188,236 93,609 281.845 62.188 RECONCILIATION OF FUNDS Total fiJnds brought forward 1.253.886 528,662 1.782.548 1.720,360 TOTAL FUNDS CARRIED FORWARD 1,442,122 622,271 2.064.393 1.782,548 The r￿leS forn p8rt oflhase finanefal slatemonts Pag&17

Citizon8 Advlrg Woreestor and H•Y•fordshire IRegiSt•rèd number.. 068272971 Balancè Sh￿t 31st March 2024 2024 Total funds 2L)23 Total fvnds Unr8slricted fiJnds Resthi8d nds N¢)t8S FLXED ASSErs Tangib￿ assets Sccial Inveslments 13 14 7.222 597.126 345&13 351735 597,126 362,259 597.126 61)4348 345,513 949061 959.385 CURRENT ASSETS Dèbtors Cash at bank 15 142,632 806.297 36,301 248,229 178,933 1.0￿526 73,631 860.671 948.929 284,530 1,233,4S9 934,302 CREDITORS Amounts lalling dug within one ye 16 1111.1561 17,7711 {118.9271 1111.1391 NET CURRENT ASSETS 837.773 276,759 1.114,532 823,163 TOTAL ASSETS LESS CURRENT LIABIUTIES 1M42,121 622,272 2.064.393 1,782,548 NET ASSETS 1,441121 622,272 2,064.393 1.782.548 FUNDS Unrestricted lunds Rostdcted funds 18 1,442,121 622,272 1,253,866 528.662 TOTALFUNDS 2.064,393 1.762.548 These financlal statamenis have been prepar￿ In accordanca wth the provisi￿$ applICab￿ lo dwritable companiès 5ubj8ct to the small companies regirne. Thè ancA statements were approved by the Board of Trustees and aulhorisgd for issue ..Th.L*.. and werg sign•d on tts beha￿ by: on The r￿leS fomi part 0ftr￿se fmanual slatements Page 18

Citizen$ Advle• Worcestsr and H•r•fordshlre Cash Flow Statemw for Ihe Year Ended 318t Mar¢h 2024 2024 2023 Notes Cash flows from opgrating aetlvltles Cash genwated from operalK)ns 184.100 91,807 Not cash provided by 0￿ratIng act￿lueS 1H100 91,807 Cash fl¢)ws from iftv•stlng a¢tSvlties Interest received 9,755 4,453 Nel cash provld8d by invgsling actiwti8S 9,755 4,453 Change In c#$h and ea$h ￿Ul¥alants In th• reporting period Cash and ¢a$h ¢qulvalents at tho bogiDning of th• r•portlng period 193,85S ,260 860,671 764.411 Cash and cash oqulvalonts at th¢ end of r•portlng ￿TIod 1.054.526 860.671 The nolgs fo￿ part Of ttwe financlal stslements Page 19

Citizen$ Advieè Woreèst•r and H•r•fordshlrn Not•s to the Cash Flow Ststement forthe Year Ended 31st March 2024 RECONCIUATION OF NET INCOME TO CASH FLOW FROM OPERATING ACTIVITIES 2024 2023 Net Income for thg roportlng ￿riOd la$ partho SLit•met)t of Flnanclal Actlvltlas) AdJu$tmenis for: Depreciation charges L05s on di$posal of fixed assets Intorest rscèw6d Ilnereaseydecrease in debtots Increase in crediloTS 281.845 62.188 7A11 2,113 19,T551 1105.3021 7,788 8,672 14.4531 9,279 16.121 N•t rash provided by opBrations 184100 91007 ANALYSIS OF CHANGES IN MET FUNDS At 1.4.23 Cash flow At 31.324 Net cash CAsh at bank 860.671 193,855 1,054.526 860,671 193,855 1.054,526 Total 8611,671 193,855 1,054,526 Thè r¥)tes fomi part of these financial slaterTYJnts Page 20

Cllz•ns Advicè Worcostgr and Hèrofordshlre Notss to th• Flnanclal Ststem8nts forthè Ygar Ended 31•t March 2024 STATUTORY INFORMATION Citizens Adicg Wor¢ester and Herelordshlre Is a d)aritabb cJmpany limited by gu8fdntse regLstered in England 8nd Wales. In thg 8v8nt of the charitsble LDtnpany balng wwnd up, the Ilalilty in respect of lh& guarantee 13 limited to £1 par msmbar. The charitable companls"r8gisterad number and registèr8d Offi￿ a¢Jdress can be found on page 1. AccouTrTfiNG POLICIES BASIS OF PREPARING THE FI￿NcIAL STATEMENTS The financial slalements of tho charfiable company, which is a public benefit entity undw FRS 102, have beon prepared in a(ordance wth the Charities SORP IFRS 1021 'Accounthg and Reporting by Charities.. Ststtsmènt of Recommonded Practice applicable to Chari￿¢$ preparSng Iheir awwnts in accordance with thg FlnancAal RèKK)rting Slandard applicable in the UK and Republic of Ireland IFRS 1021 leffeciive 1 January 20191.. Finanoal Reporting Standard 102 'Th8 Finanaal Reporting Standard applicab￿ in the UK and RèpublK of Ireland, and the Companiès Ad 2006. The financial ststemènts have been prepar8d under the hlstorical co81 nvention. The financial statements are presented In sterfing whlth is the function?1 ¢urrency of th& charity and round8d to th6 nearest £. INCOME Al inGoTne 1$ r9￿gnISed In the Slatement of Financial Activit￿ onco the ehArity has entrfement to the luThJs. it Is probab￿ that the inwme will ￿ re¢8lved and the amount can be meawrod rol￿b￿. Income from grants lineludlng govemment grants) and donalk)rk8 is recoJnised In the peri(Kl in thch the tharity is enlilled lo re¢ipt and the amount can be mgasurgd with r•asonable certw'nty- Incom8 frorn grants is onty defètyed ￿eTr the ctharity has to fv￿1 cortdrtions not yet met before be¢omlng $ntided to it or bvhert th¢ dcKr hos specified thatthe income is to be 9xpendad in a future per￿d. Rental and propety management Income is recogfiised In line with the periods to whth $uch Income relatès, up to thg gXt8nl that is is probable that such incomè is recoverable. Wher8 recoverabihty of renlal income is in doubt. such inc4Jme is instsad r8¢ognised on a cash ba5L8. Interest in¢ome 1$ reeAwnised for all interest-b8aring Ingtruments on an ￿LTUal basts. Donated se￿iceS are rec¢gni8ed In Income at fair value al of r￿lPt, provJod that il is tt Is practical to assess fair value. Where it 1$ impractical to assess Ihe fair va￿9 of donatsd services, they aré not recognised in the finana81 statÈmants. EXPENDrruRE Liabilities a￿ recx)gnised 8$ expertdilure as soon as there 18 8 19gal or constructive obligaticn cunmltting the charity to thal expenditur¢, it Is probable that a transfer of gC0￿mI¢ benefits will be required in settlement 8ThY the 8mount of thè obligation can be rneasurod reli8bly. E)wenditure 15 actountwj for on an acctuaL8 basis and has been classified und8r headings that aggregate all cost related to th8 category. Whwe costs cannot be dir8Ctly attributed to partleular hèadiNJS they have been allo¢gted tr) actNities on a ba513 rA)nslstènt with the Use of resour￿￿. TANGIBLE FIXED ASSETS DeprecAation is provided al thtr folknwng annual raies in order to writg off each asset its eStirnat￿ u3elul Long Feasehold propety Improvernents to property Office equipment Str8ight line over 99 yrs. from Aug 2(X)O 15Qh on cost 20% on redLJdng balance l fixed assets are In￿allY measured at o)st and depre(xated as d6t8￿ed above. Ass8ts costlrg le&s than £1,0 are not capitali59d. SOCIAL INVESTMENTS IN PROPERTY Social investrnents in proparty are haid primarily fcf the provision of social ber￿5 in aW)rdan￿ with the objeciNes of the charity. athough rénlal income is reeeivèd In regard to these propertie& Page 21 Continu￿J...

Cltizen$ Advito Worc8steT and H•r•fordshire Nol•s to the Flnanclal Statements -contlnued for the Year Ended 31st March 2024 ACCOUNTING POLICIES-continuod SOCiAL INVESTMENTS IN PROPERTY Sodal investments in property are rneasurad at cost less and prowsrons for dewedation or impaim)ent. Socaal investments in prowrty are cOns#jer￿ to have a residual value not less than histQriC81 cost. and they are subject to a programme of repairs designed to malntsbn these assets to a hlgh standard. On thls bas, rw) Épr8u8tion is chargad on these propertles. TAKATION The tharty is exenyt eorpwatlon tax on Its charitable acbvititrs. FUND AccouKfiNG Unresirkted funds can be used n accordoncs with the charitable objectives ot the diScretiC￿ of the trustees. Restricted fund$ can onty be used for particuLir reslrided purposes within the objert3 of the charity. Re81rktk)ns ariSe￿n specthed by the donor orwhen fvnds are raSs8d for particular restricted purpos&s. Futther explanation of the nature and purpos• of each fund k8 includ￿1 In the notes to the financial statements. PENSION COSTS The eharttable company operates a dèflned ￿nts￿bUt10n pension scheme. Contributions payabl¢ to th8 thantabkg companYs penslon ￿$m0 eharged to Ststemenl of Finanaal ACtiV￿eS in th8 priod to wh they relate. FINANCIAL INSTRUMENTS The charity has elected to appty th& provisbns of Section 11. Basi¢ Finanaal Instruments, aT¥J tion 12 '0th8r FinancAal Instwments Issues. of FRS 102 to all of ts finandal Instruments. Financlal knstriments are recogni3ed when thg ¢harlty becomes party lo contractual provIS￿nS ofthe Inslrumont. Financial assets ara offset, wth the nel amounts presented in the accounts where Iher& iq g ally enf￿ats1e right to %t off the recognised amounts and there Is an In¢ention to settle on 8 nat basis or lo reali$0 the asset and Sott￿ th8 liability 5imullaneously Baslc Flnanclal Assets Basic fw)ancial assets, which i￿lUde trade ar￿ Oth￿ receivable8 and c85h af￿ bank balarn￿s. are Inits'atty rrtasuTed at transaction prte Includlng transath.on costs and are subsequantly caNied at amorttsed cost using the efFectiV8 interest moth￿1 unless the arrangement constf(utes a flnanong transaction, wh&re the transaction is mèasured al tho ￿sent valua of the fijlure r￿[pts discounted al a market rate of intgwt. Basic Financial Liabiliti Basic financwl liabilities. InduditYJ Irado and other payabbs, ar8 Inrf(ally r8cognised at transaction price unlesB the arranggm8nt eonstitutes a finanang transaction. where the debt instNmenl Is measurèd al the Present valug of futurè receipts, discounted at a market rale of intsrest. Debt instruments ara subsequèndy carried at amortised (ost, usiig th8 8ff8CtN8 interèst rdte method. Trwl8 payablès are Ob1￿jab0ns to pay for goods or seN1￿$ that have been aryuired in the ordin8ry (xxjrsg of tl operations Irom supYl￿rs. A(wunts payoble are classiffied as ¢urfenl IlabS1itlgs if payment is dua vmthin o year or kpss. If no( they arè presentad as non•current liabilities. Trade paYab￿S are recognised inthally al tr￿saCtion. OPERATING LEASES Rents r8C8ivabl8 and payablo under operattng leases are cygdited Of charge to the statamenl of fina￿￿*1 acbvitiés on a straight line basis overthe temi of thè individual ￿aSeS to which they relate. FUNDS HELD AS AGENr Funds recépied as wjent a￿ not reoJgnTsed. a5 an assèt In its accounts bwxvs8 the lunds a￿ not wtthin its control. The rgceiFI of r￿dS as agent is rK)I ￿nISad as incorne r￿r is ￿S distribution recognised as exp8nditure. Howèvor. anyfe& ￿&Vable foracbng &8 agent 1$ rwnwd as inojme. Pa98 22 conlinued...

CIIzgn$ Advlcè Worc•st•r and Hèréfordshire Not¢$ ¢0 th• Flnanclal Statomwts - eontlnu•d for thg Y•ar Ended 31t March 2024 CRITICAL ACCOUNTING JUDGEMETrifs AND KEY SOURCES OF ESTIMATION UNCERTAI Estimates and ludgements ore continually evalu8¢ed and ara based cffl histo￿1 gXP8rt8nce and othèr f￿1[$. including expectatlon$ of future events that 8rè b81iavad to be reasonablg underthe eircumstances. Crhieal areas of lud98rnents The althation of support costs bèlw8èn individual unrestricted and restricted funds is based on the estima￿1 split of staff time for each indpiidual emplcTryeg of the charity. Thè allocation of other 5UPPOrt cost$ betweèn Sndividual unrestricted and rastricted funds indudes $omé instances where shared ovethead costs hav¥ been allocated be￿¢￿n various restricted and unrgstiicted funds based on managemenfs eslirnation of usage of shared fauliligs bthen such fvnds. Significant judgement is appliod when detemining whether or not each of the grants re￿￿$d by the charity are subject to wnditions thal aither link the the arnounl$ re¢elvable to the achievemenl of a part￿u[ar 18vel of provided or statè that elements of the total grant award cannot be spent unts'l fubJr• financial ￿riOdS. Where grant inwmg is considered to be recaived subjact to such conditions, then the e￿rnent of the totAI grant award that does not meet the critersa for rewynition as al the balance sheot data is ncrt rec￿nised and any cash rg(iv8d in advance ol meetiw thg ￿li￿ria for r•cognilion is deferrè(J. DONATIONS ANO LEGACIES 2024 2023 DOna￿on$ Legacie8 Grants Doned str￿CeS & facilibes Mis¢elkneous Income 2.293 1.000 695,S37 78,240 519 1.600 443,714 46.240 1,451 493.005 Grants received. includèd in the above, are as follows: 2024 2023 Access to Justice Foundation - ILTA Ifunded by National Lottery) bert & Elzabelh Clarke Charftable fwst Citizgns Advlce- MAPS tr The Eveson Charitable Trust The Henry Srnith Charity Hereford City Council Hereford EkJar Rotary Hèrafordshire Community Foundatitin- Resilience Fund Herefordshire Counal Herefordshir8 Couniil- Talk Communlty Hopmarket Charib95 John Martin's Charity Lasletts Charitse5 The Nab'onal Lottery Communty Fund- Hereford The National Lottgry Communty Fund- Hereford V8rfat)n The Nationa1 Lottery Communty Fund- CCLF The Philippa Southall Tru51 The Roger & Douglas Tumer Ch8ritsbl¢ Trust w0￿ster City Council- Crisi5 Grant Scheme Worcester Mun￿1paI Charity 100,000 7,646 13.000 11,WO 10.000 1.(rfJO 10,(X)O 10,cNX* 13,337 43.000 7,fy)0 13.lYJO 21,219 123.948 74.391 64.478 7,500 3,000 10,( 12,530 20.457 121.517 5,5 3,O¢X) 4.894 180,316 192.938 695.537 443,714 DONATED SERVICES & FACIL￿[E$ The Charity would also like to a¢knO￿edge Ihoir gratitude to W0￿5t8r Cclnsolidatad Munrcipal Charity for th? provision of rent free premis88 at 1r2 Ingkthorpe Court and substantially reduced rent and Se￿￿ charges al 13115 Lowesmocf. the value oflhis assistanee is Cltirenty estimated at £46,24012023: £462401. Pag8 23 continued..

Ctliz•ns Advlco Worcester•nd Herefordshire Not•s to the Financial Statèm•nts- contlnu•d forthe Yèar Endod 31st March 2024 DONATIONS AND LEGACIES- continuod The Charity is also grateftjl to Hgrefordshlre Council for the provis￿n of r8nt and servrR th8rg8 free premises al No.8 St. lkni$ Streat. The va￿e of this semce is (xjrrenvy estimated at £32.00012023.. £nlll. INVESTMENT INCOME 2024 2023 Bank intÉr8st 9.75$ 4.453 INCOME FROM CHAR￿ABLE ACTMTIES 2024 2023 Activity SrnartLets property inccAme Advlce & support Incom8 Rents reeeived Grants and contract Income 354.139 1.076,373 340,417 906,506 1.430.512 1,246.923 Grants r￿e1ved. ￿ClUd￿d in thè above. are as folk￿3.. 2024 2023 Bromyard & Wlnslow Ti)vm Coundl Citizens Advlc•- Am)ed FOr￿S Veteran's Pibt Citizens Advice- Barcla Citizens Advlce- CSDF Pot 1 Citizens Advice- CSDF Pol 2 Cilizens Advice- Enèrgy Advlce Project Citizéns Adwce- MaPSDAP- Debl AdvKe Project Citizens Advlce- MaPS- Inc¥easiro Debt Advlce Capa¢lty Cllizens Advice- Pgnsion Wise Citizens Adwcg- Univ8rsal Cr•dit- Help to Claim Hereford Food Bank Hèrelordshire Council- Benefft Support SeNi¢e The Hope Centre, Br￿nyard- Grant Legal Agency Macmillan C8ntsr Support Ross Town Counol St Richard's Hospico- Palliats've Care The Trussell Trust (Worcester Food Ba)kl w0￿eS￿r City Coundl- Accommodation for Ex-otfende Wotcgstsr City Council- Alvlce I￿alIty SLpethsor Worcester Clty Coundl- Homelessness Prevention W0￿este[ City Council- Incnme Maximisation l Debt Assessment Wor¢e8teT City Council- Rwgh Sleeping Accommodation Pr(Nramm6 WotC8St8r FoDd Bank WorcestershSr& County Councal- Incorre MaxirnisatK)n l Monoy Adwce Worcestershire County thJntil- WAN Wyre Forest District Coundl 9,999 2,000 2,700 15,000 41,500 15,750 205,369 9.999 4,500 212,588 3.674 199,366 (12.3271 199.189 5,000 4,080 10.000 31,623 124.154 10,000 34,987 7.868 10,000 38,798 126,003 10,000 37.266 38,730 71.836 20,000 30,000 40.000 37,557 30.000 38.690 15,000 20.000 90,280 28,157 131.695 31.818 I,076￿73 16,506 The negatNe gwt of £12,327 rèpakl tr) Gitizans Advice relates to daWb￿ of the Unde￿￿end of funds In relation to the Universal Credit'Help to Clairn. grdntfUndl￿. Page 24 continued...

Cttlzons Advlce Worcestorand Hereford$hire Motés to th• Financial Statsm•nts-eontinued lorthe Year Ended 31st March 2024 CHARITA8LE ACTivmES COSTS Support costs Isè8 notg 81 Advice and support SmartLels propoty 1.717,443 218,568 1.936.011 SUPPORT COSTS Govemance 5ts Managernonl Totals Ad%A¢¢ and support SmartLets propety 1,705,276 218,S88 12,167 1,717.443 218,568 1.923,844 12.167 1.936,011 Support ￿ts, In¢bJded in the above. are as folkpw8". 2024 2023 Advice and support SmartLet8 propety Total actiwties T<tsl adivities Wages Soaal security PenS￿nS Equlpm8nt and repalrs Insurance Rent. rates and service charges Telephone and postage Printing and Slati￿ery Advertisiny Sundries Education and trainirKJ Bonds written oir Reirnbufs8d expensas Subsuiptions Prop8ty rental expenses ProfassSonal fees Heat and light IT support AFEO irtcenllv¢s and towp3 Dgpr8CiBtion Loss on sale of tangible fixed assèts Auditors, remunèrdtitin Audrtor¥' remuneration for non audit work 1.158,037 89,872 106.397 46,633 10,675 119.533 25,966 11,810 3.764 14,789 13,302 3,885 21,219 2.650 1.158,037 89.872 106,397 46,633 10.6T5 119.533 25.966 11.810 3,764 14789 13,302 3,885 21.219 2,650 218.5fj8 2,309 6,239 846 9,825 7,411 2.114 6,180 5,987 1,027,634 70,070 97.61)0 38.607 9,569 72,815 19,149 10,574 7,812 11,408 5,233 1,000 18,494 218.568 219,996 2.309 6,239 8.593 33,419 9.825 7A11 2.114 6,1eo 5.987 8.672 5.805 5,774 1.717.443 218.$68 1.936.011 1.682,193 Page 25 conts'nued...

Citizens Advic• Worc•st•r and Herefordshirn Nots$ to th• Flnanclal Statemont$ - ¢ontlnu•d for the Year Ended 31st March 2024 NET INCOMEIIEXPENDITUREI N6t In¢cfftellexpenditurel16 state([ after ch8rginyl(cr8ditlngl'. 2024 2023 Auditr)rs' ramuneration Auditors, remuneration for non auditwork Depreciatron- owned assets Deficit on disposal of fixed assets Rènts P8yablè undér op8rab.ng leas&s lincluding donated services) 6.180 5.987 7h11 2.114 187,412 5.805 5,774 8,672 156.861 10. TRUSTEES, REMUNERATION AND BENEFITS There were no trustees. reMurwat1￿ OY olher benefts lor the year ended 3181 March 2024 nor for the year ended 31st March 2023. TRUSTEES. EXPENSES There were no trustees, expenses paHI knr the year ended 31st Marth 2024 nor for tha year e￿ed 31st March 2023. 11. STAFF COSTS 2024 2023 WV8ges and Salartes Social security cosls othgr ￿nsIOn Cfjsts 1.158,037 89,872 106,39f 1,027,634 70,070 97,600 1.3$4,306 1,195,304 The average monlhly number of empl¢)yeg5 dlwing tha yearwas as follows.. 2024 2023 Average nurrt)er of employe9$ No ernptyes recgNgd grTKAum8nts in exeess of£60,000. The full lime equiVa￿nI is estimated lo be arwnd 4412023.- 411. Total rgmun8ration (including employer Nl and perNons c051s1 paid to key management personnel durfing the yearwas £239,01912023.' £234,565). 11 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted fvnds Restricted ftjnds Totsl fvnds INCOME AND ENDOWMENTS FROM Donations andlogacies 344,689 148,316 493,005 Charitab18 aCtlvlU•s SmartL8ts propaty income Advi￿ & support inc£Jme 340.417 465.647 340,417 906,506 440,859 Investment inwme 4.453 4,453 Total 1.1S5,206 589,175 1,744,381 EXPENDITURE ON Charitable activities Ad￿cO and suppjrt 859,102 603,095 1,462,197 Pag• 26 conttnued...

CittzÈn$ Advlc• Worc•st•rand Herefordshire Not•$ to the Flnanclal Ststements - contlnu forthe Year Ended 31st March 2024 11 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTMTIES- continuèd Unrestricted fvnds Restn"ded fijnds Total funds SrnartLets propaty 212.938 219.996 Total 1.072,040 610.153 1fft2,193 INCOMEIIEXPENDITUREI Transf•rs botwo•n fvnd¥ 83,166 5,376 120,978 15B76} 82,188 Net movement In fund$ 88,542 126.3541 62.188 RECONCILNnoN OF FUNDS Totsl fijnds brought foTh¥ard 1.165,342 555.018 1.720,360 TOTAL FUNDS CARRIED FORWARD 1.253.884 528.664 1.782.548 13. TANGIBLE FIXED ASSETS Long leasehold propety Improvements to property equiprTwnt Tota15 COST Al 1st Aprll 2023 Di$posaL8 4D8.303 19,175 66.410 125,1571 493.888 (25.1571 At 31st Marth 2024 408,303 19,175 41.253 468.731 DEPRECIATION At 1st April 2023 Charge for year imlnated on di$po5al 62,790 4485 19,175 131,629 7,411 (23,0441 2.926 123.0441 Al 3181 Marth 2024 67.275 19,175 29.546 115,996 NET BOOK VALUE At 31st March 2024 341.028 11,707 352,ns At 31st March 2023 34S.513 16,746 362,259 14. SOCIAL INVESTMENTS Freehold Pigpèty COST At 1st April 2023 and 31st March 2024 597.126 NET BOOK VALUE At 31st March 2024 597.126 At 31st March 2023 597,126 Pago 27 continued...

citlzens Advi¢eWor¢•st•rand Hergfordshirg Notes to th• Flnanclal Statements v COn￿￿u•d ftrrth• Year Ended 31st March 2024 15. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Trydde d8btc*s Prepayments ar¥J accrued income 60,417 118,516 42,054 31,577 178,933 73.831 16. CREDITORS.. AMOUNTS FALUNG DUE WITHN ONE YEAR 2024 2023 Trade creditors Soclal security and other taxe3 Amounts held as agent Pensson C￿ditor Grarits Tepayat4e Accrued expenses Defarred income 6,282 22,874 59.424 8,570 7,771 13,006 4,057 19.472 SO.377 7,151 4,337 10,745 15,WO 118,927 111,139 D¢l•rrod Ib)oom• 08ferr8d irthme consists of Ewants receNed within the current finanaal year where 8lthar the donor5 havg $tipul8ta(I that tha fundlng Is to be used wtthln n$xt ffinanclal year, or wherè th8r8 are perfomianc•4eLqted conditions attached. AJI of Ihe prevkws yeals defer￿d ino)me was released to the statement of finanaal activlbes wlthin the ￿Jrrent ￿n￿ck￿l ygar. 17. LEASING AGREEMENTS Minlmum lease payments under n0n<aneelL9b￿ operating leases fal dug as fe41ow8: 2024 2023 Wthin one year Between one and five yaa 16.518 26.875 10.439 43,393 10,439 Page 28 continued..

Cltlz•ns Advlce Wor¢•$tsr and H•rofordshire Not•s to th& Flnanclal Stat•m•nts • eontlnued for the Year Ended 31•t Mar¢h 2024 18. MOVEMENT IN FUNDS Nèt ny)vement In funds Transfers beiwe8n funds At 31.3.24 At 1.4.23 Uryestricted funds General fund Buildir¥Js Fund IT Fund Redundarry Fund Social Inve3trnent Pru￿rty 389.638 30.0fy) 20.ofyj 217.122 597.126 194.251 {51.2781 532,611 30,000 20,000 262.384 597.126 45282 1,253,886 194251 16,0161 1.442,121 Rtstrictèd funds AC￿SS to J¢JsticE Foundailon ILfA. Imwovlng Llves Ttryough Adwce (funded by National Lottery Accommodation for Ex-offenders Fund AccDmmodation for Ex4)ffanders- Incentlves & Top Ups iklir@3 and Office Equipment Fund Cthzerts Ad￿￿- CSDF Pot 2 Crtizen5 Advice- Pension Wise aient Welfare Fund- Herefottlshir& Crisrs Volunleer Fund Discretionary Client Crisis Fu Evesham Smartmove Fund- John MaTtsn Hornelessne$5 Fund Housèhold Support Fund 4- SupFX)rt f¢r Families wi¢h Children Under 5 hAaPSDAP Money and P￿slon5 The N8tional Lottary Community Fund - Hertford Rough Sleeping Accommodation Programme SmartLets Fund sn￿rtMove Fund 98.786 3,484 98.788 17.176 {44861 10.375 141091 17,17 341.028 10,375 345.513 4,109 2.529 2.995 683 9,000 1.146 2,529 {2,99SI 16831 {581 17941 352 2,034 14,1841 2,034 24,782 5,895 28.966 5,895 28.255 11.663} 26,$92 14,902} 119,498} {18851 4902 42,942 80.738 23A44 S6.853 528.662 87.594 6,016 622,272 TOTAL FUNDS 1,782,348 281,845 2.064393 Pag8 29 continued...

citlz•ns Advlco Worc•stsr Jnd Herefordshire Motes to the Financial Statements- conilnu•d for the Y¢or Ended 31st March 2024 18. MOVEMENT IN FUNDS •¢ontinued Net movement in fvjnds. indudgd in th? aLxw• ar8 as follows: Incoming resour(s R•sourees expend8d Movement In funds Unr•$trided funds Gener¥1 fund 1217￿79 (1,023.3281 194,251 Rostrlct•d funds Access to Justice Foundation ILTA- Improving Lives Through Advic8 Ifundad by Nalitsnal Lottery) Accommodation for Ex4)ffenders Fund Accommodation lor Ex4)ffenders- Incenlves & Top Ups Buildings and Office Equipment Fund Cilzens Advice- CSDF Pot 1 Citizens Advle•- CSDF Pot 2 Citizens Advica- Pension Wlse Cor¢ H&relofdshire Fund Core Smartmove I SmartLets Fund Discretionary Client Crisis Fund Ev8sharn Srn8rtmov8 Fund - Jcl)n Martin H9Tgford lfjngton Projact Fund Homekssness Fund Househohj Support Fund 4- Suppcwt for Families wth Children Under 5 MaPSEIAP Money and Pènsions se￿￿- IT The National Lottery Community Fund- Cost of Living Crisis Fund ICCLFI The NatDnal Lottery Community Fund- H8reford Rough Slaping Accommodat￿n Programrn8 SrnartLets Fund Srnartmove Fund Training Fund 100,000 44,836 (1,214) {41,3521 98,786 27.001 19,8251 14,4851 115.000) 131,125) 1203.277) 133,000) (13,000) 16B3 113,137} 110,000} 17,176 14,4851 15.OlX) 41,500 199,168 33.OlXI 13,OlXI 10,375 141091 16831 {581 13,079 10.000 13J37 205.371 7.646 111.303 1209,SSS} (7,6461 2,034 14,184) 39.312 139.3121 198.337 200.QOOI 11,6631 38.690 143.5921 119,4981 {3.8851 {1.0001 14,9021 119A98) 13,885} 1,000 1.000,2n 1912,6831 87.$94 TOTAL FUNDS 1217,856 (1,936.0111 281,845 Pag8 30 conlinued...

Citizéns Advlce Worcester and Har￿OrdShITe Note5 to th• Finan¢l•l Statsm•nts - ¢ontlnued for the Year Endod 31st March 2024 18. MOVEMENT IN FUNDS -￿ntInU¥d Comp•r¥tlv•s for movemont In fund$ Net mov8mènt in funds Transfer5 be￿een funds At 31.3.23 At 1.4.22 UnTestrlctsd funds General fund Buildings Fund Hèrèfordshirè Citkens Athice Bureau IT Fund Redundantry Fund Soaal Inveslmgnt SocAal Inve51mgnt wopety- proposed spend 284,652 30,000 47.406 20,IJOO 181.144 597,126 83,168 21.818 389,638 3D.OOD 147,4061 2Ct,OOD 217.122 597.126 35.978 5,014 15,0141 1,165,342 83,168 5,376 1,253,886 R¢$trlctod funds Buildings and Office Equipment Fur¥J Citizens Advieè- Pension Wise Cilrzens Advieè- Remote Working Equipment Fund CliontW8Ware FurKI- H8refordshYe Crisis Volunteer FurKI Crowd Funding Discr8tipnary Cllenl Crisis Fund Evesham Smartmove FU￿1- John Ma￿n Homelessness Fund Lottery Covid Fund MaPSDAP Money and Pensknns Service Tha National Lottery Communty Fund- Hereford Rough Slèèping Accommodation Prograrnmè SmartL•ts Fund Smartmove Fund Unbversal Credit- H¢lp to CLalm 349.998 14,48SI 15101 345.513 510 5,603 2,529 3,347 143 15,8031 2,529 2,995 13521 11431 683 1,500 19421 2,088 1,056 18,682 7,476 1,146 11.0561 652 11,8021 9,632 221 28,966 5,895 33,247 (4,9921 28.255 11,5591 17,0581 11,0001 112,3271 1,559 42.942 60,738 61,738 11,611 716 555,018 120,9801 15,3761 528,662 TOTALFUNDS 1,720,360 82,188 1,782.548 Page 31 continued...

Cillz•ns Advlce Worcesterand Herefordshlre Not•s to the Financial Statsm•nts - conilnued for the Year Endod 31$t kqar¢h 2024 18. MOVEIIENT IN FUNDS-continued Comparative nel movernenl in ftjnds. induded in the above as follows.. In¢gfTMng rèsources Resourc exp8ndgd Movement in fund5 Unrestrlcted funds General fuThJ 1,155,20T 11,072,039) 83,168 R•$trict•d funds Buildings and Office Equipment Fund Citizens AdVa￿- Pension Wtse Crowd Funding Discretionary Client Crisis Fur¥J Evèsham Smartmove Fund- John Math Herefordshlre Cornmunity Fcuidalion Resilience Fund Homelessn&38 Fund MaPSDAP Money and Pan￿or￿ SgNce The National Lottery Ccfflmunty Fund- Hereford Rough sleepi￿ A¢conyn(NJa￿0n Programm8 SmartLets Fund Smartmove Fund Univer$81 Cr8dit- Help to ClaSm 14,485) 1199,876) 1143> 13,586) 111,030) 14,4851 15101 11431 683 1,500 199,366 4.269 12,530 10,000 110,000) 1942) 1202,957) 13,452) 19421 9,632 221 212.589 3.673 121.517 {126.509) 14,9921 37,557 139,116) 17,058) 11,000) 11,5591 17.0581 11,0001 (12,3271 112.327) 589,174 {610.154) (20,9801 TOTAL FUNDS 1.744.381 11,682,193) 62.188 DESIGNATED FUNDS Bulldlngs fund The Trustee Board have cJ881gnatsd lunds towards the Intemal redecoration and rspalr costs of Ihg pro￿rt￿S that are leased. Hereft+rdshlre Cltlzens Advkg Burgau This fund rep￿SentS a donation to the charity uwn the dosure of Herefordshire cth.zens Advice Bureau. trustees had de5vJn3ted thi$ donatth for the purposes of delivering CTbzgn¥ Adv￿& SerV￿S in Herefwd. IT fund This fund has been estalAthed to megt tho wsts of replaang hardware $(Alware rela￿9 to the IT system over a 45 year cyde. Redundancy fuTrJ Thi8 is de$v￿al8d to provlde suffiaentfunds to cAJvor the cost of redundoncy. Soclal Invesbment PrO￿rtY This fund has been e&tablish8d to h)Id Ihg sodal Investm&nt properlies. wl¥ch oxists to wovide accLYnmodation for the single h)mele85. Soclal Investsnent propgrty- proposod spond Thls fund had been established to Allow tha purchase of a social investmènt prcp8ty to pyovide 3¢xMimodaUon for the singl8 homeless. The balance had been retained lo fund futurts wpaits and renovalK)n5 li ts properties, Such a5 a ntrw kntchen aThJ this tund has been (xy)gd8rgd spent. RESTRICTED FUNDS Acce￿ to Justleè Foundatlon ILTA- Improvlng Llvos Through Advic• If￿n￿￿ by National Lott8ry1 Funds re￿iVed from the National Lottery but delivered and distrtr)ui8d by Ihè Access to Justice Fokjndation lrnproving Lives Through Advica {ATJF- ILTAI, for ts ddwery ofweware benefits casework. Page 32

Cltlzons Advic• WOre￿•r and Herefordshire Not•s to th• Fln•ncial Stat•m•ntS • continu•d forth• Yèar Ended 31st March 2024 18. MOVEMENT IN FUNDS-¢ontlnu•d Accomrnodation tor Ex4hnd•rs Fund FuThls received from Worctster CSty Coun¢S1 for dellvery ofA¢iX)mm￿Jat10n for EK Offender3 (A￿01. ommodatlon for Ex4Thnders- Incontlve5 & Top Ups Funds received under th8 AFEO contract to provide bond payments and in￿ntiVeS lo landlords. Bulldlngs and Offlcg Equlpm•nt Fund Agrant specnlcally made avaiL8ble for Ihè fAlital funding of a new he•dquartets and the purca5é of èqulpment. Cltlz•n$ Adviea- CSDF Pot 1 Funds received via Cibzans Adwce Core Service Delivery Fund Pot 1 to 3UPFK)rt or increase dired service dellvery Ca￿e1ty, to help clients through the cost of lfving cdsSs. Citizen8 Advi¢o- CSDF Pot 2 Funds ￿￿1Ved Ma Citizens Advi¢e c￿ SeThlce Delivery Fund Pol 2 to enable tr)e addilitsnal remote ddNery of adwce to more thÈnts vix our tèxt and call back service. Citiz•ns AdvI￿- Penslon Wise Funds recèived via Cthns Advic from Th8 Monay and Per￿￿1￿$ S¥r￿ce IMaPS} to provide guidan￿ on pensions for those in deffined ci)ntribution schemes. citlzans Advlc•- R4mot• Working Equlpmont Fund This fijnd repr85trnts assets held which werg awuired with funding ￿tely&d vla Chlzens Advicè. to provklo assen￿al ewlpment laptop oNnputers, intemat voipfones and cornplomentary cA)mputer harthY¥r• - to assist staff volunt8ors WTth remolg and home working to continuè d￿￿ering our semces (lurfng the cow&19 Pandemic. Cli•nt W•lfare Fund- Herefordshir8 This fvnd exists to allow small "on8 off. 9rants to bo mads to clignt$ Idenlfiad as In urgent financial need in Htrelordshir8. Coro H•Ygtordshlr• Fund Funds r8caived from Herefordshire Coun(al to fvnd volunteer operation8 Bnd trBlning supeNsor aThJ ben8fils casaworker. Corg SmartMovelSmartLets Fund Funds recolved from The Eveson Charitab10 Trust to b8 spent on SMartMoVè￿rnÈrtLets activthes. Crlsls Voluntser Fund This fund ￿PreSents moniès I￿ a 12- month project fiJnd8d by the national charity CRISIS, to increa8e (Kjr capaThty to meet the ¢hallen9es of finding acGoTnmod8lon for ihe single homg1gs5 duriro the Covld-19 PandemK. This project also provides tsn￿g and support for new tenants who were previousty horneless to help them maintain their tenancaes. Crowd Fundlng I'Advice at Home? A dedicat8d lund obtained through Worcgthrshirè County Council's Sparghivg Crowdlunding for th& purthase of speclfied intemet Voipfone équipment to enable our volunteets deliver advice from thelr homes aTh heV peopb in Worcesterwith thè problems Ihey fa￿ during the Covid-19 pandem￿. Diser•tlonary Client Crisis Fund A r85tricted fund to administer and d91iv$r a Crisis Grant Scherne to provide dlscretionary grants to clients pr8s8nting with an immediate uisis I￿%￿l¢h there a￿ iM￿diate￿ availab￿ ststutory ￿d$. Evg$ham Smartmove Fund. John Martin A ￿t￿¢t&d fuNI lo ￿Ver the ￿$ts.0f Sm8rtsmove servic6s ￿91￿￿r0d in the Evesham area. lund8d by Jo Martins Charlty. Herèford Klnoon Projgct Fund Funds ree•lved from HerefoTdshire Coun(il to provide an outrea¢h wst in TrQngton. Herefordshlro Communlty Foundatign Resili•nc• Fund A reslrided grant to meet the salary costs tsf our benefiis Her8fordshir8 (Ssè wortar and advica Sossion Sup8rvisor In Q2 and Q3 to provide re8il*nce to our core services whilst coming out of the COVKI pandemlc. Page 33 continued...

Cltizans Ad¥lc• Worc•stor and Herefordshire Not•s to th• Flnan¢lal St#tèménts- contlnu•d for the Year End•d 31$t March 2024 18. MOVEMENT IM FUNDS- continued Homele￿neSS Fund Funds to allow "one off. payments to dionts in emergencaes, p8rtKxAaty to enable them to sewre or rètsln a￿MModatiOn. Hous•hold Support Fund 4- Support for Famlll8$ wllh Chlldren Under 5 Funds received from Herqford Cty Council frorEh Iho Household S4)port F￿d 4, for pfovKliThJ adw￿ S￿l￿S to famikes wth children under S. MaPSDAP (forniekly MASDAPI. D•bt Advice Project Funds rec8iv8d via Citizens Advice from The Monèy and Pensions Servke IMaPSI {formerfy frcAn tho Money Adviog Swlc• And FIF) to prO￿de debl advice lo c48nts in financial dffKLIty. Mongy and PgrFslons S•rvieè- Incr8aslng Debt Advl¢e Capaclty Funds received via Citizèns Advica from Th& Money and Pgnsions ServKe IMaPSI, to traTn and ¢M￿0Y to Trainee Debt Ca$¢wiYker to increase the ftrture capacity of Debt Caseworfoers particJJlarfy in argas where the Money P$nsion$ Se￿¢6 hav8 assessed that it is 8nb"cipat8d that the balance on this fund due to underspend vrill be retumed to the grant provider in the 2024 accounting peri(MJ. There 18 8 k)w Debt Advi¢e and Casowork Capacity lo meet in demand. Thls was awarded on the ba515 of Ihat H8rèfordshire is a d8signated area with a particularty e2p8city of FCA regulated Oebt Casework Servic¢s available Monoy and Penslons Service- IT Funds re￿iVed for PUTchasing computer equipment to delvery Ihe MaPS Debt Ad￿ Contract ac¥0s5 th$ anbsation. The Natlonal Lottery Communlty Fund. Co$t of Llvlng Crlsls Fund ICCLFI Fvnds received from The National Lottery Communty Organisations Cost of ￿VIng F￿￿ to hew the Smartmo Fund to pay for a wopx)rtion of the project's existing slaff capaoty costs. Th• Natlonal Lottery Community Fund- Hergford Thls is a restricted fvnd to meet the costs of devdoFAng and delNemg Citizens g8n8ralisl athice and speaalist advice servi￿$ at outreach locaoons in the market tovffl3 and other venues across the County of Herefordshire. In add￿on, the fund also meets the Ixsts of iricreasing eapadty al our central Her8ford offi Ihrough the introduction of open-dcN)r drop in advice ￿$SionS And increasing our capacity to dèlivar specialist HousirwJ Casework and Benefits Casewth wth o focus on Herelcfthhire. Rough Slggplng Accommodatlon Programmo This is a restricted lund to meet the costs of project WQTkers to supwrt sngle peop￿ who are ￿)MelesS, at risk of hom•18ssness or vulnerabty housed, Into shared and seif<ontained acwrnmodation. Tha Project worfKers provida advice and support to people with l¢)w care needs to sustain Ih&r aCry)Mrnodati￿. The project will use e￿sling unts of accommodation man8gèd by the organisation a5 w911 a5 coffipletion ol an additional 9 movos Into ntrw units of ac¢xmm0dat￿n, (not previousty hekl by Ihg PmMderl, duriTrJ thg duration of the projéct. SmartL•ts Fund A fund to und9Wte any ktrsses %*ith ￿gard to ￿aSIng costs, guarant8wJ rent payments and eligiblo ropalr cost In r8lation io pmperties rnanaged by the SmartLéts SOCI￿ lètting a￿er￿Y which ranrKtt be met through general funds. SmartMov• Fund A lund to underwrite bsses aga￿st deposit guarantgès mad8 to landords through the Smartmove derAlSrt guarantee scheme to enable those on low incomas to accEss private rerted sector accommOdat￿n. Tralnlng Fund Funds rec£ived fort￿ wrpose of trainiJvJ and development. Univ•rsal Cr•dlt- Help to Clakn This fund represents monies recaved via Cibz8ns Ad￿cO from The Departmonl of Vvork PansKJns IDWPI to deliver adwTr and support lo clients r9c9i￿llg1 applying for Univers81 Credit. TRAMSFERS BEfwEEN FUNDS A transfer of £4.109 was made in th¥ yoar from th8 unrostiicted General FuTrJ to th8 r8stricted cl1w￿ A￿1￿ce Perffjion Wise Fund in wder tts cover the defiut on this futhj. Page 34 eontinued...

Citszwm Advice Worcesterand H•r•lord8hlro Notr8 to ts Finan¢lo1 Stat•m•nts- contlnwd forth• Y•ar End•d 31$t March 2024 18. MOVEMEPff IN FUNDS- conwnue TRANSFERS BETWEEN FUNDS- contlnued A transfer of t4,902 was also rnadtr ¥1 tt)tr ygar from the unrestridèd General Fund ot tho r•stn"cted Rough Sleeping AwcThmodation Programme Fund in order to C￿rthe defic4t on this fvnd. A transfer of £2.995 was m>Je In the ye&r frorn the rpsbid Crists Vdunteer Fur￿ to trg unreslrictsd Gènèral Fund. This PToJe¢t cÈased in Jun-21 and the balanr relates to wspent want inttjmè. has bgen Contact￿ regarding this undersporKI but the charity ha5 not a r8quest to re￿rn Ihe unspantfun¢6. A transfvr 01 £45.262 was Ma￿ frcffl Un￿$trI￿￿1 Generdl Fthd to the uwestricted Redundancy Fund in der to reffeetthe ￿dundan¢Y pmi8i¢x a5 at 31 Marth 2024. 19. RELATED PARTY DISCLOSURES DurirrfJ the year Worcestar MuThcipal Chaiibes CIO prowided the use of prffjprbgs fr)r no or reducèd rèrftal value tothè charity. The value ofthè dona￿ rent L8 £46.24012023.. £46,2401. Paul Gnffith a Twstee of the ch8nty and Gerant Thoma$ Ch￿1 OfficBr and Cornpany SOC￿tary pAe also trust88s of WOr￿ter Munvp81 Chths. S8¥eral proFerties are mana9od by w01￿6ter Citryer Athce BuTeau & ￿lABAc On tehalf of Worcester Municipal Ch8nties CIO and more tstsils in rvyct of this arrar#Jernent can be louThl •) note 21. FRC ETHICAL STANDARD- PROVISIONS AVAILABLE FOR SMALL ENTMES In comrnon wilh many other trthinesses of our ze 8NJ nalure wtt use our audrt￿9 to prepare and $ubmit retums to the tax 8uthoni95 and assist wth thtr prép8rth.on oltho finan¢k81 ststsmonts. 21. FUNDS RECEIVED AS AGENT Several prorErties are manawj by w0￿3ter CttEens Buieau & WHABAC on behalf of Wor￿1 Munieipal charit￿s CIO. Th? chatity c(4lectsd btal rent ¢)n t4half ol Worcestsr Municipal CharitEs CIO of £403,31S12023: £349,477). rhe Charity relained a M8n8gtrm$nt Charge cl 15% of rgnt ￿l¥@d £80.637 12023.. £52,538) and rotairEd 0x￿￿S pa￿ by the charity rèlstion to the rurnrng of lhasa wopeities. (including Secuntylalarm costs. utility and cleaning costs for the (x>tntnunal aMs, wndow c￿anIng ¢osts, gardening cost5. ￿nara1 maintenar r8p8irs ané r6d6￿ratIOn1. totsllirg t81,7 12023.. £71,707), At ts yemr end the charity owed WorcMter Munrapal Ch81itses CIO £58.97112023' £49.9241. Durfng Ihè ￿ar the Charity rnAdÈ applicat￿$ fc( grants from St Marbns in The Fields Vicars Reliel Fund to prevent indiv¥Jual dEnts rent arrears fvom becomirg homeloss. These grant awards wèro not made to indiv¥Jual d￿niS by St Marbn in the Fields but made lo Ch8rity as a direct applicant. on 0)rKI￿on that tt grant atnount Was pawj by the charity to a lalldl¢xd who agreed that thèy would not evict a d*nt rf ￿1r rent arrears were paid in fvll or reduced by an agreed sum, in to pre¥ert homelessness. Th8se grants frcm St Martsn in tre Fi•kts Vicarfs Reliel Fund 8mounted to £10.W 12023.. £13,3￿1. At the end of th8 ye8r the charity £453 12023.. £4531 re￿l￿d as gwnt paymerts frcffj St Maitins in The Fiekls IfiGgrfs Rèlk81 Fund. that had not yèt ￿en paid to laThJbrds. Pa98 35