2021-03-31-accounts - Citizens Advice Worcester And Herefordshire

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		Page	Page
Reference and Administrative Details
Report ofthe Trustees	2	to	10
Report ofthe Independent Auditors	11	to	13
Statement ofFinancial Activities		14
Balance Sheet		15
Cash Flow Statement		16
Notes to the Cash Flow Statement		17
Notes to the Financial Statements	18	to	30

TRUSTEES	SLister Chair
	H Fenton
	A Mobberley Vice Chair
	PYGriffit
	G VHughes
	8 Grifhths
	M E Jenkins
	RTyler Treasurer
	CStalker (resigned	7.7.21)
	OT Cleary (appointed 7.7.21)
MANAGEMENTTEAM	G Thomas	Chief Executive
	SReeves D George	Advice Service Manager "SmartMove" Service Manager
	N Hodgkiss SGregory	Resources and Administration Advice Service Manager	Manager
COMPANY SECRETARY	G RThomas
REGISTERED OFFICE	The Hopmarket
	The Foregate
	Worcester
	Worcestershire
	WR1 1DL
REGISTERED COMPANY NUMBER	06827297 (England and Wales)
REGISTERED CHARITY NUMBER	1128497
AUDITORS	Richards Sandy Audit	Services Limited
	(Statutory Auditor)
	Thomeloe House
	25 Barboume Road
	Worcester
	WR1 1RU
BANKERS	Uniiy Trust Bank Pic
	9 Brindley Place
	Birmingham
	B12HB

	fo	r the Year E	nded 31stMarch	2021
					2021	2020
			Unrestricted	Restricted	Total	Total
		Notes	funds f	funds f	funds f	fundsf
INCOME AND ENDOWMENTS	FROM
Donations and legacies			282,273	90,073	372,346	266,599
Charitable activities
SmartLets property income Advice &support income			272,547 368,466	50,001 498,839	322,548 885,305	341,022 862,583
Investment income			1,887		1,887	3,897
Total			923,173	638,913	1,562,086	1,474,101
EXPENDITURE ON
Charitable activities
Advice and support SmartLsts property			659,849 216,068	590,658	1,250,507 216,068	1,212,766 256,793
Total			875,917	590,658	1,466,575	1,469,559
NET INCOME			47,256	48,255	95,511	4,542
Transfers between funds		17	3,564	(3,564)
Net movement in funds			50,820	44,691	95,511	4,542
RECONCILIATION OF FUNDS
Total funds brought forward			996,926	490,026	1,486,952	1,482,410
TOTAL FUNDS CARRIED FORWARD			1,047,746	534,717	1,582,463	1,486,952

				2021	2020
		Unrestricted	Restricted	Total	Total
FIXEDASSETS	Notes	funds 2	funds f	funds 6	funds 6
Tangible assets Social investments	12 13	15,838 597,126	365,161	380,999 597,126	309,091 597,126
		6'l2,964	365,161	978,125	966,217
CURRENT ASSETS
Debtors Cash at bank	14	93,813 429,069	3,200 'I66,491	97,013 595,560	100,108 478,678
		522,882	169,691	692,573	578,786
CREDITORS
Amounts falling due within one year	15	(88,098)	(137)	(88,235)	(56,051)
NET CURRENT ASSETS			169,554	604,338	520,735
TOTAL ASSETSLESSCURRENT UABIUTIES		'l,047,748	534,715	1,582,463	1,486,952
NET ASSETS		1,047,748	534,715	1,582,463	1,486,952
FUNDS	17
Unrestricted funds Restricted funds				'l,047,748 534,715	996,926 490,026
TOTAL FUNDS				1,582,463	1,480,952

	f	or the Year Ended	31st March 2021
			2021	2020
		Notes	8
Cash flows from operating activities
Cash generated from operations			139,240	9,705
Net cash provided by operating activities			139,240	9,706
Cash flows from investing activities
Purchase oftangible fixed assets Purchase ofsocial investments Interest received			(24,245) 1,887	(224,987) 3,897
Net cash used in investing activities			(22,358)	(221,090)
Change in cash and cash equivalents	in
the reporting period Cash and cash equivalents at the			116,882	(211,365)
beginning ofthe reporting period			478,678	690,063
Cash and cash equivalents at the snd	of
the reporting period			595,560	478,678

		Notes to the Cash Flow Statement forthe Year Ended 31st March 2021	Notes to the Cash Flow Statement forthe Year Ended 31st March 2021	Notes to the Cash Flow Statement forthe Year Ended 31st March 2021
	RECONCILIATION	OF NET INCOME TO NET CASH FLOW FROM OPERATING			ACTIVITIES
					2021	2020
	Net Income forthe	reporting		period (as per the Statement of Financial		5
	Activities) Adjustments for:				95,511	4,542
	Depreciation charges Interest received Decrease/(increase) in debtors Increase in creditors				12,337 (1,887) 3,095 30,184	9,477 (3,897) (5,099) 4,682
	Net cash provided	by operations			139,240	9,705
2.	ANALYSIS OF CHANGES		IN	NET FUNDS
				At 1.4.20	Cash flow	At 31.3.21
	Net cash					6
	Cash at bank			478,678	116,882	595,560
				478,678	116,882	595,560
	Total			478,678	116,882	595,560

DONATIONS	AND LEGACIES
		2021f	2020
Donations		6,704	4,782
Grants		303,161	218,208
Donated services 8 facilities		55,440	37,360
Miscellaneous	Income	7,041	6,249
		372,346	266,599

Grants received, incl	ud	ed in the	ab	ove, are as follow	s:
							2021	2020f
Worcester Municipal	Charity						173,381	168,658
Lasletts Charities							15,750	15,750
Hopmarket Charities								11,300
The Eveson Charitable		Trust					10,035	10,000
John Martin's Charity								7,500
Albert & Elizabeth Clarke Charitable				Trust			5,000	5,000
The National Lottery	Community		Fund - Coronavirus		Community	Support	72,196
Fund
Citizens Advice - Covid		Equipment		Grant			13,660
Job Retention Scheme							13,139
							303,161	218,208

INCOME FROM CHARITA	BL	E	ACTIV	ACTIV	ITI	ES
			Activity							2021 6	2020f
Rents received			SmartLets			property			income	272,547	341,022
Grants and contract income			SmartLets			property			income	50,001
Grants and contract income			Advice		&support			income		865,305	662,563
										1,187,853	1,203,605
Grants received, included in	the		above,		are	as	follows:
										2021	2020f
Citizens Advice —Pension Wise										197,407	202,582
Citizens Advice —MaPSDAP	-	Debt		Advice		Project				159,738	151,416
Citizens Advice —Universal	Credit -			Help to		Claim				108,350	98,689
Citizens Advice —Energy Advice			Project							8,760	12,565
Citizens Advice —Broadband	Grant									250	250
Macmillan Cancer Support										105,140	113,263
Worcestershire County Council		—WAN								67,050	76,299
Worcester City Council —Homelessness					Prevention					39,000	30,000
The Henry Smith Charity										42,800	20,000
Legal Aid Agency										1,552	35,175
St Richard's Hospice —Palliative			Care							30,954	31,963
Wyre Forest District Council										22,578	25,631
Herefordshire Housing Ltd											16,250
Hereford City Council										10,000	10,000
Ross Town Council										10,000	10,000
Herefordshire Community Foundation											6,000
EFBulrner Benevolent Fund											5,000
The Philippe Southall Trust										5,500	4,500
The National Lottery Community			Fund								10,000
John Martin's Charity										8,650
Crisis										50,000
Citizens Advice - MaPS - Increasing				Debt Advice				Capacity		24,583
Worcestershire Community Fund			- Emergency				Covid-19			5,000
The David Family Trust										5,000
The Herefordshire Community		Fund		- Emergency				Covid-19		2,500
Bromyard Town Council										4,167
The Hope Centre, Bromyard	- Outreach				Grant					4,167
Herefordshire Council - Benefit		Support Service								2,160
										915,306	662,583
RESTRICTED GRANTS
Restricted grants, Included in	the		above,		are	as	follows:			2021	2020
										5	6
Citizens Advice - Pension Wise										202,582	202,562
Citizens Advice - MASDAP										151,416	151,416
Citizens Advice - Universal Credit										98,689	96,669
Citizens Advice - Energy Advice		Project								8,760	12,565
Citizens Advice - MaPS - Increasing Debt Advice Capacity										24,583
Crisis										50,000
										548,838	465,252

							Support
							costs (see
							note 7)
	Advice and	support					1,250,507
	SmartLets	property					216,068
							1,466,575
7.	SUPPORT	COSTS
						Governance
					Management f	costs 8	Totals 6
	Advice and	support			1,242,466	8,041	1,250,507
	SmartLets	property			216,068		216,068
					1,458,534	8,041	1,466,575
	Support costs, included		in the above, are as follows:
						2021	2020
				Advice
				and	SmartLets	Total	Total
				support	property f	activities 6	activities 8
	Wages			886,572		886,572	828,319
	Social security			59,064		59,084	53,703
	Pensions			79,064		79,064	75,815
	Equipment	and repairs		19,251		19,251	41,059
	Insurance			11,710		11,710	6,255
	Rent, rates	and service	charges	78,938		76,938	53,024
	Telephone	and postage		23321		23,321	24,263
	Printing and	stationery		9,135		9,135	12,342
	Advertising			2,818		2,818	11,275
	Sundries			13,038	998	14,036	7,052
	Education and training			6,568		8,568	4,561
	Bonds written off			750		750	941
	Reimbursed	expenses		3,044		3,044	31,316
	Subscriptions			5,545		5,545	4,270
	Property rental expenses			1,134	215,070	216,204	258,793
	Professional	fees		5,944		5,944	5,538
	Disbursements						20
	Heat and light			5,150		5,150	7,725
	ITsupport			21,083		21,083	28,875
	Depreciation			12,337		12,337	9,477
	Auditors' remuneration			5,541		5,541	4,436
	Auditors' remuneration		for non audit work	2,500		2,500	2,500
				1,250,507	216,068	1,466,575	1,489,559

			2021 6	2020f
Auditors' remuneration			5,541	4,436
Auditors' remuneration	for non audit work		2,500	2,500
Depreciation - owned	assets		12,337	9,477
Rents payable under	operating leases (including	donated services)	188,841	188,232

	Notes to the Financial Statem for the Year Ended 31st	Notes to the Financial Statem for the Year Ended 31st	Notes to the Financial Statem for the Year Ended 31st	ents -continued March 2021
	COMPARATIVES FOR THE STATEMENT OF FINANCIAL			ACTIVITIES
				Unrestricted	Restricted	Total
				funds	funds	funds
				6	f
	INCOME AND ENDOWMENTS		FROM
	Donations and legacies			266,503	96	266,599
	Charitable activities
	SmartLets property	income		341,022		341,022
	Advice &support income			397,331	465,252	862,583
	Investment income			3,897		3,897
	Total			1,008,753	465,348	1,474,101
	EXPENDITURE ON
	Charitable activities
	Advice and support			734,532	476,234	1,212,766
	SmartLets properly			256,793		256,793
	Total			991,325	478,234	1,469,559
	NET INCOME/(EXPENDITURE)			17,428	(12,886)	4,542
	Transfers between	funds		319	(319)
	Net movement In funds			17,747	(13,205)	4,542
	RECONCILIATION	OF FUNDS
	Total funds brought	forward		979,176	503,232	1,482,410
	TOTAL FUNDS CARRIED FORWARD			996,925	490,027	1,486,952
12.	TANGIBLE FIXEDASSETS
			Long	Improvements
			leasehold	to	Office
			property	property	equipment	Totals
			E	6		6
	COST
	At 1stApril 2020		408,303	19,175	42,165	489,643
	Additions				24,245	24,245
	At 31stMarch 2021		408,303	19,175	66,410	493,888
	DEPRECIATION
	At 1stApril 2020		49,335	17,515	33,702	100,552
	Charge foryear		4,485	1,310	6,542	12,337
	At 31st March 2021		53,820	18,825	40,244	112,889
	NET BOOK VALUE
	At31stMarch 2021		354,483	350	26,166	380,999
	At 31stMarch 2020		358,968	1,660	8,463	369,091

					Freehold
					Property f
	MARKET VALUE
	At 1stApril 2020 and 31st March 2021				597,126
	NET BOOK VALUE
	At 31stMarch	2021			597,126
	At 31stMarch	2020			597,126
14.	DEBTORS:AMOUNTS		FALLING DUE WITHIN ONE YEAR
				2021	2020
					5
	Trade debtors			81,609	31,576
	Prepayments	and accrued income		35,404	68,532
				97,013	100,108
15.	CREDITORS:	AMOUNTS FALLING DUE WITHIN ONE YEAR
				2021	2020
				6	f
	Trade creditors				29,751
	Social security	and other	taxes	15,774	15,295
	Other creditors			8,042	6,361
	Accrued expenses			64,419	6,644
				68,235	58,051

Minimu	m l	ease payments under non-cancellable ope	rating leases fall due as follows:
			2021	2020
			8	E
Within	one	year	11,409	24,908

MOVEMENT IN FUNDS
			Net	Transfers
			movement	between	At
		At 1.4.20	in funds	funds	31.3.21
		E	2		2
Unrestricted funds
General fund		167,158	47,257	(29,669)	184,746
Redundancy Fund		130,223		33233	163,456
Buildings Fund		30,000			30,000
IT Fund		20,000			20,000
Social Investment property		597,125			597.126
Social Investment property —proposed
spend		5,014			5,014
Herefordshire Citizens Advice Bureau		47,406			47,406
Restricted funds		996,926	47,258	3,564	1,047,748
SmartMove Fund		62,688			62,688
SmartLets Fund		50,000			50,000
Homelessness Fund		3,032	(518)		2,514
Buildings and Office Equipment	Fund	358,968	(4,485)		354,483
MASDAP (FIF)			9,019		9,019
Citizens Advice - Pension Wise		8,728	7,630	(3,600)	12,758
Crisis Volunteer Fund			15,411		15,411
Client Welfare Fund - Herefordshire		2,529			2,529
Universal Credit - Help to Claim		4,081	7,488		11,569
Energy Advice Project			(36)	36
Money and Pensions Service			5,136		5,136
Lottery Covid Fund			1,454		1,454
Citizens Advice - Remote Working
Equipment Fund			7,011		7,011
Crowd Funding			143		143
		490,026	48,253	(3,564)	534,715
TOTAL FUNDS		1,486,952	95,511		1,582,463

MOVEMENT IN FUNDS - contin	MOVEMENT IN FUNDS - contin	ued	ued
Net movement in funds, induded		in the above are as follows:
				Incoming	Resources	Movement
				resources f	expended f	in funds
Unrestricted funds
General fund				923,174	(875,917)	47,257
Social Investment property					1	1
Restricted funds				923,174	(875,916)	47,258
Homelessness Fund					(518)	(518)
Buildings and Office Equipment	Fund				(4,485)	(4,485)
MASOAP (FIF)				159,737	(150,718)	9,019
Citizens Advice - Pension Wise				197,409	(189,779)	7,630
Crisis Volunteer Fund				50,001	(34,590)	15,411
Universal Credit - Help to Claim				108,351	(100,863)	7,488
Energy Advice Project Money and Pensions Service				8,760 24,584	(8,796) (19,448)	(36) 5,138
Lottery Covid Fund Citizens Advice - Remote Working				72,195	(70,741)	1,454
Equipment Fund				13,660	(6,649)	7,011
Crowd Funding				4,215	(4,072)	143
				638,912	(590,659)	48,253
TOTAL FUNDS				1,562,086	(1,466,575)	95,511
Comparatives for movement	in	funds
				Net	Transfers
				movement	between	At
			At 1.4.19 f	in funds f	funds E	31.3.20 E
Unrestricted funds
General fund			132,566	17,429	17,163	167,158
Redundancy Fund			147,067		(16,844)	130,223
Buildings Fund			30,000			30,000
IT Fund			20,000			20,000
Social Investment property Social Investment property —proposed			372,139		224,986	597,125
spend			230,000		(224,986)	5,014
Herefordshire Citizens Advice Bureau			47,406			47,406
			979,178	17,429	319	996,926
Restricted funds
SmartMove Fund			63,629	(941)		62,688
SmartLets Fund			50,000			50,000
Homelessness Fund			3,284	(252)		3,032
Buildings and Office Equipment	Fund		363,453	(4,485)		358,968
MASDAP (FIF)			3,045	(6,326)	3,251
Citizens Advice - Pension Wise			11,808	520	(3,600)	8,728
Client Welfare Fund - Herefordshire			2,529			2,529
Universal Credit - Help to Claim			5,464	(1,403)		4,081
			503,232	(12,887)	(319)	490,026
TOTAL FUNDS			1,452,410	4,542		1,486,952