|||Page|Page|
|---|---|---|---|
|Reference and Administrative<br>Details||||
|Report ofthe Trustees|2|to|10|
|Report ofthe Independent<br>Auditors|11|to|13|
|Statement ofFinancial Activities||14||
|Balance Sheet||15||
|Cash Flow Statement||16||
|Notes to the Cash Flow Statement||17||
|Notes to the Financial Statements|18|to|30|





|TRUSTEES|SLister Chair|||
|---|---|---|---|
||H Fenton|||
||A Mobberley Vice Chair|||
||PYGriffit|||
||G VHughes|||
||8 Grifhths|||
||M E Jenkins|||
||RTyler Treasurer|||
||CStalker (resigned|7.7.21)||
||OT Cleary (appointed 7.7.21)|||
|MANAGEMENTTEAM|G Thomas|Chief Executive||
||SReeves<br>D George|Advice Service Manager<br>"SmartMove" Service Manager||
||N Hodgkiss<br>SGregory|Resources and Administration<br>Advice Service Manager|Manager|
|COMPANY SECRETARY|G RThomas|||
|REGISTERED OFFICE|The Hopmarket|||
||The Foregate|||
||Worcester|||
||Worcestershire|||
||WR1 1DL|||
|REGISTERED COMPANY NUMBER|06827297 (England and Wales)|||
|REGISTERED CHARITY NUMBER|1128497|||
|AUDITORS|Richards Sandy Audit|Services Limited||
||(Statutory Auditor)|||
||Thomeloe<br>House|||
||25 Barboume<br>Road|||
||Worcester|||
||WR1 1RU|||
|BANKERS|Uniiy Trust Bank Pic|||
||9 Brindley Place|||
||Birmingham|||
||B12HB|||





## 

## 



## 

## 

## 



## 

## 

## 



## 



## 

## 



## 

## 

## 



## 

## 

## 

## 



## 

## 



## 



## 

## 



## 



## 

## 

||fo|r the Year E|nded 31stMarch|2021|||
|---|---|---|---|---|---|---|
||||||2021|2020|
||||Unrestricted|Restricted|Total|Total|
|||Notes|funds<br>f|funds<br>f|funds<br>f|fundsf|
|INCOME AND ENDOWMENTS|FROM||||||
|Donations<br>and legacies|||282,273|90,073|372,346|266,599|
|Charitable<br>activities|||||||
|SmartLets<br>property<br>income<br>Advice &support income|||272,547<br>368,466|50,001<br>498,839|322,548<br>885,305|341,022<br>862,583|
|Investment<br>income|||1,887||1,887|3,897|
|Total|||923,173|638,913|1,562,086|1,474,101|
|EXPENDITURE ON|||||||
|Charitable<br>activities|||||||
|Advice and support<br>SmartLsts<br>property|||659,849<br>216,068|590,658|1,250,507<br>216,068|1,212,766<br>256,793|
|Total|||875,917|590,658|1,466,575|1,469,559|
|NET INCOME|||47,256|48,255|95,511|4,542|
|Transfers between funds||17|3,564|(3,564)|||
|Net movement<br>in funds|||50,820|44,691|95,511|4,542|
|RECONCILIATION<br>OF FUNDS|||||||
|Total funds brought forward|||996,926|490,026|1,486,952|1,482,410|
|TOTAL FUNDS CARRIED FORWARD|||1,047,746|534,717|1,582,463|1,486,952|





## 

|||||2021|2020|
|---|---|---|---|---|---|
|||Unrestricted|Restricted|Total|Total|
|FIXEDASSETS|Notes|funds<br>2|funds<br>f|funds<br>6|funds<br>6|
|Tangible assets<br>Social investments|12<br>13|15,838<br>597,126|365,161|380,999<br>597,126|309,091<br>597,126|
|||6'l2,964|365,161|978,125|966,217|
|CURRENT ASSETS||||||
|Debtors<br>Cash at bank|14|93,813<br>429,069|3,200<br>'I66,491|97,013<br>595,560|100,108<br>478,678|
|||522,882|169,691|692,573|578,786|
|CREDITORS||||||
|Amounts<br>falling due within one year|15|(88,098)|(137)|(88,235)|(56,051)|
|NET CURRENT ASSETS|||169,554|604,338|520,735|
|TOTAL ASSETSLESSCURRENT UABIUTIES||'l,047,748|534,715|1,582,463|1,486,952|
|NET ASSETS||1,047,748|534,715|1,582,463|1,486,952|
|FUNDS|17|||||
|Unrestricted<br>funds<br>Restricted funds||||'l,047,748<br>534,715|996,926<br>490,026|
|TOTAL FUNDS||||1,582,463|1,480,952|






## 

||f|or the Year Ended|31st March 2021||
|---|---|---|---|---|
||||2021|2020|
|||Notes|8||
|Cash flows from operating<br>activities|||||
|Cash generated<br>from operations|||139,240|9,705|
|Net cash provided<br>by operating<br>activities|||139,240|9,706|
|Cash flows from investing<br>activities|||||
|Purchase oftangible<br>fixed assets<br>Purchase ofsocial investments<br>Interest received|||(24,245)<br>1,887|(224,987)<br>3,897|
|Net cash used in investing<br>activities|||(22,358)|(221,090)|
|Change<br>in cash and cash equivalents|in||||
|the reporting<br>period<br>Cash and cash equivalents<br>at the|||116,882|(211,365)|
|beginning<br>ofthe reporting<br>period|||478,678|690,063|
|Cash and cash equivalents<br>at the snd|of||||
|the reporting<br>period|||595,560|478,678|





## 

|||Notes to the Cash Flow Statement<br>forthe Year Ended 31st March 2021|Notes to the Cash Flow Statement<br>forthe Year Ended 31st March 2021|Notes to the Cash Flow Statement<br>forthe Year Ended 31st March 2021|||
|---|---|---|---|---|---|---|
||RECONCILIATION|OF NET INCOME TO NET CASH FLOW FROM OPERATING|||ACTIVITIES||
||||||2021|2020|
||Net Income forthe|reporting||period (as per the Statement of Financial||5|
||Activities)<br>Adjustments<br>for:||||95,511|4,542|
||Depreciation<br>charges<br>Interest received<br>Decrease/(increase)<br>in debtors<br>Increase<br>in creditors||||12,337<br>(1,887)<br>3,095<br>30,184|9,477<br>(3,897)<br>(5,099)<br>4,682|
||Net cash provided|by operations|||139,240|9,705|
|2.|ANALYSIS OF CHANGES||IN|NET FUNDS|||
|||||At 1.4.20|Cash flow|At 31.3.21|
||Net cash|||||6|
||Cash at bank|||478,678|116,882|595,560|
|||||478,678|116,882|595,560|
||Total|||478,678|116,882|595,560|





## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 

## 

## 

|DONATIONS|AND LEGACIES|||
|---|---|---|---|
|||2021f|2020|
|Donations||6,704|4,782|
|Grants||303,161|218,208|
|Donated services 8 facilities||55,440|37,360|
|Miscellaneous|Income|7,041|6,249|
|||372,346|266,599|



|Grants received, incl|ud|ed<br>in the|ab|ove, are as follow|s:||||
|---|---|---|---|---|---|---|---|---|
||||||||2021|2020f|
|Worcester Municipal|Charity||||||173,381|168,658|
|Lasletts Charities|||||||15,750|15,750|
|Hopmarket<br>Charities||||||||11,300|
|The Eveson Charitable||Trust|||||10,035|10,000|
|John Martin's<br>Charity||||||||7,500|
|Albert & Elizabeth<br>Clarke Charitable||||Trust|||5,000|5,000|
|The National<br>Lottery|Community||Fund - Coronavirus||Community|Support|72,196||
|Fund|||||||||
|Citizens Advice - Covid||Equipment||Grant|||13,660||
|Job Retention Scheme|||||||13,139||
||||||||303,161|218,208|



## 



## 

## 

## 

## 

|INCOME FROM CHARITA|BL|E|ACTIV|ACTIV|ITI|ES||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
||||Activity|||||||2021<br>6|2020f|
|Rents received|||SmartLets|||property|||income|272,547|341,022|
|Grants and contract income|||SmartLets|||property|||income|50,001||
|Grants and contract income|||Advice||&support|||income||865,305|662,563|
|||||||||||1,187,853|1,203,605|
|Grants received, included<br>in|the||above,||are|as|follows:|||||
|||||||||||2021|2020f|
|Citizens Advice —Pension Wise||||||||||197,407|202,582|
|Citizens Advice —MaPSDAP|-|Debt||Advice||Project||||159,738|151,416|
|Citizens Advice —Universal|Credit -|||Help to||Claim||||108,350|98,689|
|Citizens Advice —Energy Advice|||Project|||||||8,760|12,565|
|Citizens Advice —Broadband|Grant|||||||||250|250|
|Macmillan<br>Cancer Support||||||||||105,140|113,263|
|Worcestershire<br>County Council||—WAN||||||||67,050|76,299|
|Worcester City Council —Homelessness|||||Prevention|||||39,000|30,000|
|The Henry Smith Charity||||||||||42,800|20,000|
|Legal Aid Agency||||||||||1,552|35,175|
|St Richard's Hospice —Palliative|||Care|||||||30,954|31,963|
|Wyre Forest District Council||||||||||22,578|25,631|
|Herefordshire<br>Housing<br>Ltd|||||||||||16,250|
|Hereford<br>City Council||||||||||10,000|10,000|
|Ross Town Council||||||||||10,000|10,000|
|Herefordshire<br>Community<br>Foundation|||||||||||6,000|
|EFBulrner Benevolent<br>Fund|||||||||||5,000|
|The Philippe<br>Southall Trust||||||||||5,500|4,500|
|The National<br>Lottery Community|||Fund||||||||10,000|
|John Martin's<br>Charity||||||||||8,650||
|Crisis||||||||||50,000||
|Citizens Advice - MaPS - Increasing||||Debt Advice||||Capacity||24,583||
|Worcestershire<br>Community<br>Fund|||- Emergency||||Covid-19|||5,000||
|The David Family Trust||||||||||5,000||
|The Herefordshire<br>Community||Fund||- Emergency||||Covid-19||2,500||
|Bromyard Town Council||||||||||4,167||
|The Hope Centre, Bromyard|- Outreach||||Grant|||||4,167||
|Herefordshire<br>Council - Benefit||Support Service||||||||2,160||
|||||||||||915,306|662,583|
|RESTRICTED GRANTS||||||||||||
|Restricted grants,<br>Included<br>in|the||above,||are|as|follows:|||2021|2020|
|||||||||||5|6|
|Citizens Advice - Pension Wise||||||||||202,582|202,562|
|Citizens Advice - MASDAP||||||||||151,416|151,416|
|Citizens Advice - Universal<br>Credit||||||||||98,689|96,669|
|Citizens Advice - Energy Advice||Project||||||||8,760|12,565|
|Citizens Advice - MaPS - Increasing<br>Debt Advice Capacity||||||||||24,583||
|Crisis||||||||||50,000||
|||||||||||548,838|465,252|





## 

## 

## 

||||||||Support|
|---|---|---|---|---|---|---|---|
||||||||costs (see|
||||||||note 7)|
||Advice and|support|||||1,250,507|
||SmartLets|property|||||216,068|
||||||||1,466,575|
|7.|SUPPORT|COSTS||||||
|||||||Governance||
||||||Management<br>f|costs<br>8|Totals<br>6|
||Advice and|support|||1,242,466|8,041|1,250,507|
||SmartLets|property|||216,068||216,068|
||||||1,458,534|8,041|1,466,575|
||Support costs, included||in the above, are as follows:|||||
|||||||2021|2020|
|||||Advice||||
|||||and|SmartLets|Total|Total|
|||||support|property<br>f|activities<br>6|activities<br>8|
||Wages|||886,572||886,572|828,319|
||Social security|||59,064||59,084|53,703|
||Pensions|||79,064||79,064|75,815|
||Equipment|and repairs||19,251||19,251|41,059|
||Insurance|||11,710||11,710|6,255|
||Rent, rates|and service|charges|78,938||76,938|53,024|
||Telephone|and postage||23321||23,321|24,263|
||Printing<br>and|stationery||9,135||9,135|12,342|
||Advertising|||2,818||2,818|11,275|
||Sundries|||13,038|998|14,036|7,052|
||Education and training|||6,568||8,568|4,561|
||Bonds written<br>off|||750||750|941|
||Reimbursed|expenses||3,044||3,044|31,316|
||Subscriptions|||5,545||5,545|4,270|
||Property<br>rental expenses|||1,134|215,070|216,204|258,793|
||Professional|fees||5,944||5,944|5,538|
||Disbursements||||||20|
||Heat and light|||5,150||5,150|7,725|
||ITsupport|||21,083||21,083|28,875|
||Depreciation|||12,337||12,337|9,477|
||Auditors'<br>remuneration|||5,541||5,541|4,436|
||Auditors'<br>remuneration||for non audit work|2,500||2,500|2,500|
|||||1,250,507|216,068|1,466,575|1,489,559|





## 

## 

## 

## 

||||2021<br>6|2020f|
|---|---|---|---|---|
|Auditors'<br>remuneration|||5,541|4,436|
|Auditors'<br>remuneration|for non audit work||2,500|2,500|
|Depreciation - owned|assets||12,337|9,477|
|Rents payable<br>under|operating leases (including|donated services)|188,841|188,232|



## 

## 

## 

## 

## 




## 

## 

## 

||Notes to the Financial Statem<br>for the Year Ended 31st|Notes to the Financial Statem<br>for the Year Ended 31st|Notes to the Financial Statem<br>for the Year Ended 31st|ents<br>-continued<br>March 2021|||
|---|---|---|---|---|---|---|
||COMPARATIVES FOR THE STATEMENT OF FINANCIAL|||ACTIVITIES|||
|||||Unrestricted|Restricted|Total|
|||||funds|funds|funds|
|||||6|f||
||INCOME AND ENDOWMENTS||FROM||||
||Donations<br>and legacies|||266,503|96|266,599|
||Charitable<br>activities||||||
||SmartLets<br>property|income||341,022||341,022|
||Advice &support<br>income|||397,331|465,252|862,583|
||Investment<br>income|||3,897||3,897|
||Total|||1,008,753|465,348|1,474,101|
||EXPENDITURE ON||||||
||Charitable<br>activities||||||
||Advice and support|||734,532|476,234|1,212,766|
||SmartLets<br>properly|||256,793||256,793|
||Total|||991,325|478,234|1,469,559|
||NET INCOME/(EXPENDITURE)|||17,428|(12,886)|4,542|
||Transfers<br>between|funds||319|(319)||
||Net movement<br>In funds|||17,747|(13,205)|4,542|
||RECONCILIATION|OF FUNDS|||||
||Total funds brought|forward||979,176|503,232|1,482,410|
||TOTAL FUNDS CARRIED FORWARD|||996,925|490,027|1,486,952|
|12.|TANGIBLE FIXEDASSETS||||||
||||Long|Improvements|||
||||leasehold|to|Office||
||||property|property|equipment|Totals|
||||E|6||6|
||COST||||||
||At 1stApril 2020||408,303|19,175|42,165|489,643|
||Additions||||24,245|24,245|
||At 31stMarch 2021||408,303|19,175|66,410|493,888|
||DEPRECIATION||||||
||At 1stApril 2020||49,335|17,515|33,702|100,552|
||Charge foryear||4,485|1,310|6,542|12,337|
||At 31st March 2021||53,820|18,825|40,244|112,889|
||NET BOOK VALUE||||||
||At31stMarch 2021||354,483|350|26,166|380,999|
||At 31stMarch 2020||358,968|1,660|8,463|369,091|





## 

## 

## 

||||||Freehold|
|---|---|---|---|---|---|
||||||Property<br>f|
||MARKET VALUE|||||
||At 1stApril 2020 and 31st March 2021||||597,126|
||NET BOOK VALUE|||||
||At 31stMarch|2021|||597,126|
||At 31stMarch|2020|||597,126|
|14.|DEBTORS:AMOUNTS||FALLING DUE WITHIN ONE YEAR|||
|||||2021|2020|
||||||5|
||Trade debtors|||81,609|31,576|
||Prepayments|and accrued income||35,404|68,532|
|||||97,013|100,108|
|15.|CREDITORS:|AMOUNTS FALLING DUE WITHIN ONE YEAR||||
|||||2021|2020|
|||||6|f|
||Trade creditors||||29,751|
||Social security|and other|taxes|15,774|15,295|
||Other creditors|||8,042|6,361|
||Accrued expenses|||64,419|6,644|
|||||68,235|58,051|



## 

## 

|Minimu|m<br>l|ease payments<br>under non-cancellable<br>ope|rating leases fall due as follows:||
|---|---|---|---|---|
||||2021|2020|
||||8|E|
|Within|one|year|11,409|24,908|





## 

## 

## 

|MOVEMENT<br>IN FUNDS||||||
|---|---|---|---|---|---|
||||Net|Transfers||
||||movement|between|At|
|||At 1.4.20|in funds|funds|31.3.21|
|||E|2||2|
|Unrestricted<br>funds||||||
|General fund||167,158|47,257|(29,669)|184,746|
|Redundancy<br>Fund||130,223||33233|163,456|
|Buildings<br>Fund||30,000|||30,000|
|IT Fund||20,000|||20,000|
|Social Investment<br>property||597,125|||597.126|
|Social Investment<br>property —proposed||||||
|spend||5,014|||5,014|
|Herefordshire<br>Citizens Advice Bureau||47,406|||47,406|
|Restricted funds||996,926|47,258|3,564|1,047,748|
|SmartMove<br>Fund||62,688|||62,688|
|SmartLets<br>Fund||50,000|||50,000|
|Homelessness<br>Fund||3,032|(518)||2,514|
|Buildings and Office Equipment|Fund|358,968|(4,485)||354,483|
|MASDAP (FIF)|||9,019||9,019|
|Citizens Advice - Pension Wise||8,728|7,630|(3,600)|12,758|
|Crisis Volunteer<br>Fund|||15,411||15,411|
|Client Welfare Fund - Herefordshire||2,529|||2,529|
|Universal<br>Credit - Help to Claim||4,081|7,488||11,569|
|Energy Advice Project|||(36)|36||
|Money and Pensions Service|||5,136||5,136|
|Lottery Covid Fund|||1,454||1,454|
|Citizens Advice - Remote Working||||||
|Equipment<br>Fund|||7,011||7,011|
|Crowd Funding|||143||143|
|||490,026|48,253|(3,564)|534,715|
|TOTAL FUNDS||1,486,952|95,511||1,582,463|





## 

## 

## 

## 

|MOVEMENT<br>IN FUNDS - contin|MOVEMENT<br>IN FUNDS - contin|ued|ued||||
|---|---|---|---|---|---|---|
|Net movement<br>in funds, induded||in the above are as follows:|||||
|||||Incoming|Resources|Movement|
|||||resources<br>f|expended<br>f|in funds|
|Unrestricted<br>funds|||||||
|General fund||||923,174|(875,917)|47,257|
|Social Investment<br>property|||||1|1|
|Restricted funds||||923,174|(875,916)|47,258|
|Homelessness<br>Fund|||||(518)|(518)|
|Buildings<br>and Office Equipment|Fund||||(4,485)|(4,485)|
|MASOAP (FIF)||||159,737|(150,718)|9,019|
|Citizens Advice - Pension Wise||||197,409|(189,779)|7,630|
|Crisis Volunteer<br>Fund||||50,001|(34,590)|15,411|
|Universal<br>Credit - Help to Claim||||108,351|(100,863)|7,488|
|Energy Advice Project<br>Money and Pensions Service||||8,760<br>24,584|(8,796)<br>(19,448)|(36)<br>5,138|
|Lottery Covid Fund<br>Citizens Advice - Remote Working||||72,195|(70,741)|1,454|
|Equipment<br>Fund||||13,660|(6,649)|7,011|
|Crowd Funding||||4,215|(4,072)|143|
|||||638,912|(590,659)|48,253|
|TOTAL FUNDS||||1,562,086|(1,466,575)|95,511|
|Comparatives<br>for movement|in|funds|||||
|||||Net|Transfers||
|||||movement|between|At|
||||At 1.4.19<br>f|in funds<br>f|funds<br>E|31.3.20<br>E|
|Unrestricted<br>funds|||||||
|General fund|||132,566|17,429|17,163|167,158|
|Redundancy<br>Fund|||147,067||(16,844)|130,223|
|Buildings<br>Fund|||30,000|||30,000|
|IT Fund|||20,000|||20,000|
|Social Investment<br>property<br>Social Investment<br>property —proposed|||372,139||224,986|597,125|
|spend|||230,000||(224,986)|5,014|
|Herefordshire<br>Citizens Advice Bureau|||47,406|||47,406|
||||979,178|17,429|319|996,926|
|Restricted funds|||||||
|SmartMove<br>Fund|||63,629|(941)||62,688|
|SmartLets<br>Fund|||50,000|||50,000|
|Homelessness<br>Fund|||3,284|(252)||3,032|
|Buildings and Office Equipment|Fund||363,453|(4,485)||358,968|
|MASDAP (FIF)|||3,045|(6,326)|3,251||
|Citizens Advice - Pension Wise|||11,808|520|(3,600)|8,728|
|Client Welfare Fund - Herefordshire|||2,529|||2,529|
|Universal<br>Credit - Help to Claim|||5,464|(1,403)||4,081|
||||503,232|(12,887)|(319)|490,026|
|TOTAL FUNDS|||1,452,410|4,542||1,486,952|





## 

## 

## 


## 

## 

## 

## 

## 

## 

## 

## 

## 

## 




## 

## 

## 

## 

## 

## 

## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 

## 

## 

## 

## 

## 

## 

