(• Ilegistered company Thumber.. 05515628 Reg15tered drity ntsmber.- 1128154 MIGHTY MEN OF VALOUR A COMPANY LIMITED BY GUARANTEE FINANCIAL sfATEMENTS FOR THE YEAR ENDED 31 JULY 2024 •)AlK• I)WOW2W25 COMPAAIES HOUSE A13 8izNav Chartered Accountants 36 Scotts Road Bromley Kent BRI 3QD
Men Of Valour Director's Repo and Financial Ststements For the Year ended 31 July 2024 Page Company InfrnatIon Dlrertors, Report Report of Independent Examiner Pront and Loss Account Balance Sheet Notes to the Flnanclal Statements S¢heduk of Resources Expended
f& Mlghty Men Of Valotsr Company Information For The Year Ended 31 July 2024 Dlre¢tors Mr Frederick Clarke Mr Lee Tov4Trsend Mr Maxine Beniarn Mr Anton Ridwrds C•mp•ny Number 05515628 R•glstered Offlte Square Root Busfjness Centre Wirmill Road Croydon CRO 2XQ Accountants 8izNav, Chortered Accountants 36 SCO Road Bromley BRI 3QD •ank eardays I Churchill Pla LdOn E14 SNP Page I
Mighty Men Of Valour Company No. 05S15628 Directors. Report For The Year Ended 31 July 2024 The dlreLtDrs present thelr rep)rt aTrd the flnanoal SE¥¢ements the y&ir ended 31 2024. Dlr•Ltor The dlrectors who held offlce during the year wete as follows: Mr Frederick Clarke Mr Lee Townsend Mr Maxine Benlamln Mr Anton rtichards Mr Mlchael Forre5t rteSned 0210612024 Statement of Dlr•ctors' AospDnl1lt3Qs The directOf5 are re5pon5ible for prepadw the Dlrectors. AepDrt and the fnèndal statements in acc0tt1are wSth appllcable law and regulations. Company law require5 the direttors to prepaTr finan¢ial ststemefits rgr exh f)nan¢ial year. Under th¥t law the direttors have eletted to prepare the financial statements In accordance wil* Vnited Kingdom Generally ACpted Accountlng Prattice (United Kingdem Accountrng Standard5 and applicable iaY•}. Under Company law the direttors must not approve the financial statements unless they are satisfied that they glve a true and lair view of the state of affèir5 of the company and of the profit or loss of the cofflny for that perK)d. In preparing the financial statoments thè directors are required to.. Se£t suitable attountlny polities and then apply them tonsistendy. make judgments and accounting e5tlmate5 that are reasonab and prudent- prepare rhe nnanclal statements on the golng concern basls unbess 11 5s Inapproprtate to presume that the company wlll contlnue In busine55. The directors are reswnsible for keepin9 adequate accounting records that are stsfficleot to Show and explaln the company's transathoTrs and disdose with reasonable accvrory at afiy time the financial position of the company and enable them to ensure that the finandal statements Com¥ wSth the Companies Att 2006. They are also responsible for safeguarding the assets of the cornpany and henee for tsking reasonabk #eps for the preventioh and detettiafi of fraud and other The directors are responsible lor the maintenance and sntegrity of the corwrate and financial informatiors included on the company's website. Le9islation in the United Kin9dom governing the preparotion ttftd disseminabon of finahclal staternents may differ from le91<0N in other Jurisdictions. Po14tlul and Charltable Donaltons Pditical and chadtable donabon5 were £2,152.00 $rnall Cofflpany Aules Thls report ha5 been prepared In accordance wlth the spec1 provk5ksns rdarin9 to cornpanles subjett to the srnall companles reglrne wlthln Part 15 of the Companle5 Aa 2006. On behalf ol the board Frederick Clarke (Mar5, 2025 14.'25 Gmn Mr Frederk Clarke Oirertor OS/0312025 Page 2
Mlghty Men Of Valour A¢countants' Report For The Year Ended 31 July 2024 r report on the accounts of the Charity fty the year ended 31)uly Z024. whith ère set out on pages 5 to 9. R•sperti¥e rnsponslbllttles of dire¢wr6 •hd eumln¢r l. The charfty's lirectors are responsible for the prepaiation of the accounts. The tharity's direttors tOAsider that an audlt Is not required for this year under sethon 144121 of the Chariiies Att 2011 (the 2011 Att) and that an Independent examination Is needed. Z Havlng satlsfied myself that On audlt L% not quIred. It is rny responslbillty to.. exom5ne the accounts under settKJn 145 of the 2011 Act- to follow the pr¢c¢du laSd down In the genernl DirECtions given by the Charity Commlssion undEr sertw)n14S(5){bl of the 2011 Act; ancs to state whether rtiCUlar matter5 hove come to rny attentlon. Basls of Ind•p•nd•nt •Xamlffta$ veport My examlnatlon wa5 tarrled out In accordarKe wlth the general dIreCtn5 glven by the Charity Comrnlsslon. An examlnatlon Includes a revlew of the accouDtlng retords kept by the charity and a comparison of the accounts presented wlth those records. It also Includes eonsideratlor of any unusual Item5 or disc105ures In the actounts. and seeklng explanations from you a$ direttors conceming any such matters. The procedures undertaken do not provide allthe evidence that Yrfould be requlred In an ouoit an¢J consequentty no opinion Is glven a5 to whether the accourt5 present a'true and foir v•, and the repDrt is limlted to those matters set out In the statement below. xbPend•Trt exarnln•V8 st•temtn¢ In connecticn with my txamiThatiM. no matter has come to my attenvortr.. l. whlch glves me reax)n•b cause to beve that in any matedal resFrt the requlrtments.. to keep accounJng rte¢rds in accordance wlih sectlon 130 01 the 2011 Art. and to prepare accounts whlch accord with attounting re¢ords and compty viith the accounry requlrements ofthe 2011 Att, and wilh the method$ ané prfnciF4es of the StaterneTht of Recomrnended Prartice: Actoufttyng and Reporting by Charities, have not been met,. or i. to which, in my opini¢M, atteniion shoukl be drawn In order enable a proper understandlrtg of the actounts to berea¢hed. Nam• Shahzad Fayyaz Organl$otl•n BizNav, Chartered AttOUfit•nts Rele¥•nt profe551onaJ 4ualifiutlon or Association of Chartered CwUfied Accounts Address 36 Scotts Road. Bromley. Kent, England, 8RI 3QD Date 03 December 2024 stgTred Bi2Nèv Chartered Accovntants 0510312025 8i2NaV, Chartered Attwntants 36 Scotts Road Bromley BRA 3QD Page 3
Mlghty Men Of Valour Profit and Loss Account For The Year Ended 31 July 2024 2024 1023 TVANOVER Cost cf sale5 560,494 496.187 13001 fjftOSS PROFIT 560.494 495.887 Admlnlstrat5ve expenses Other operdting Income (S72,6431 690 1442.8081 OPERATING (LOSS)IPROFIT other Interest recelvable and slrnllar Inc£e (11.4591 820 53,079 188 (LOSS)/PROFIT FOR Tht FINANCIAL YEAR {10.6391 53,267 The notes on pages 6 tr* 7 forni part of these flnantial statemerts.
Mighty Men Of Vatour Balance Sheet As At 31 july 2024 2024 2023 FIXED ASSETS Tangible Assets 231 400 231 CURRENT ASSETS Debtors Cash at bank and In hand 59.855 78.713 75.464 72,617 138,568 148,081 Credltors: Amounts Falllng Du• Within One Yea {3.0891 (1,7941 CURRE14T ASSETS (UABILITIES) 135.479 146,287 TOTAL ASSETS LESS CURRE14T UABILrrIES 13S.879 146,518 14ET Assrrs 135.879 146,518 Profit and Loss Account 135.879 146.518 SHAREHOLDERS. FVIIDS 135,879 146,518 For the year endSng 31 July 2024 the company wias entitled to exemptyon from audSt under section 477 of the Cornpanles Act 2006 rtlating to small £ornp6nies. The members have not requifed the company to obtsin an audit In rd•fits with se¢titin 476 of the Companies Aa 2006. The diTe¢tors acknowledge thebr respowt41it5 for complying wlth the requirEments of the Act lth rESV¢t to accountlng records and the preparation of accounts. These accounts have been prepared in accordantr wlth thè provisitins 4p1¢#b tD comnieS subject to the small companie5. regime. On behalf gf the board Ttele ck Fredeiickclarke (Mar5. 2025 14..25GMTI Mr Frederi¢k Clarte Dlrector 05J031202S The notes ort pages 6 to 7 forrn part of these finarw2al s¢aments. Page S
Mighty Men Of Valour Plotes to th¢ Financial Statements For The Year Ended 31 July 2024 L. General InforniaQl•n Mighty Men Of Valour Is a pn¥ote company. limlteil by 9uarantee. incL¥poraied in England & wa5, reg15tered number 05515628 ano registered charity number 1128154. The registered office Is Square Rwt &JsiAess Cent. Winlmill Aoad, CroydM, CRO 2XQ- 2. A¢counllng Pollcles 2.1. Basls ol Prepar*loft of Flnandal Statements The 1Snancial statements have been prepared under the historical (05t con¥enUon and sn a¢w¢once Flnandal Reporting Standard 102 sectlon IA Small Entltie5"The Finonoal Reportlng Standard oppllcable In the UK and Republlc ol Ireland" and the Companles Act 2006. 2.2. Turnov•r Ibjrnovtr shown in the surplus and defidt account represents arnounts retelved are wholly ottributabie to the cornpany's rnaln actlvltles during the year. 2.3. Tanglble Assets and Deprecl•tlon Trngible fixed assets are rneasurel at cost le55 accurnulated deprttiation and any accumulated impairrneTht losses. Depredation Is provided at raths calculated to wrfte off the cost of ihe fixed assets. thelr estlrnated residual value, over thelr expected useful 15¥es on the followln9 bases.. Flxtures & Fittings Computer Equipment 20% Straight Lne 33% Straight Le 2.4. faxatlo The tompany is a regrstered Charity and 15 not liable to taxation on non-trade income. 3. Operatlng (Loss)Iproltt The operatlng {lossllprofit Is siateo after charying: 2024 2023 Bad debts Depreciauon of tsngible fi¥ei1 asse 5.149 332 1,665 416 4. Average I4um1 ol Employe•s Arage number of employees, incknjing direttor5. durlng the year were 68 12023.. 871 5. T•n•ible Assets Flxtures & Computer Flttlngs Equlpment Yotal Cost As at l August 2023 Addityon5 6,062 6,062 501 501 A5 4t 31 Jufy 2024 501 6,062 6.563 Dtpre¢lation As at l AguSt 2023 Prov"rded dTh9 the period 5.831 232 5,831 332 As at 31 July 2024 IOD 6.063 6,163 Net Book Value As at 31 )uly 2024 401 li} 400 As at L Augutt 2023 231 231 Page 6
Mi9hty Men Of Valour Notes to the Financial Statements (contlnued) For The Year Ended 31 July 2024 6. Deblors Z024 2023 Du• wlthin one y•ar Trade debtors Other debtors Wages Payab tjther taKes and soclal security 38,271 18,037 3,547 57,344 17.385 735 59.855 75.464 7. Credltors: Amounts F•lllng Du• Wlthln One Y*¥ 2024 202> Trnde ¢redlttys Other taxes and soclal security Attrua15 & deferred income Penslon payable 288 402 1.583 816 109 1,685 3.089 1,794 Pa9e 7
Mighty Men Of Valour Trading Profit and Loss Account For The Year Ended 31 July 2024 2024 2023 TURI4OVER Sales 560.494 496.187 COST OF SALES Other dlrert cost5 300 1300) GROSS PAOFIT 560.494 495.887 Admlnlstratlv¢ ExpEnses Wages and salaries Employer5 Nl Employers pensions- defined contritwtions sche Stsff training Trnvel and subslstence expenses Rent 320,200 9.986 4.163 1.668 1,034 5,760 172,520 2.011 3.826 1.883 601 1,590 1.598 1.560 36.200 390 2,152 5,149 100 232 297.135 4,411 2.398 4.454 847 7,160 67,097 1.887 4.620 1.619 1,205 Admin. Sypwt Wvk & Menrorin9 Stspport General Expenses Computer and IT consumables Insu13nce Printing, Postage and staUonery Advertlsing and rnarketing costs Tel0mmuniCatIOnS an¢J data Accountancy fees Consultancy fees Bank charge5 Charitable donations Bad debts Wrtten off Deltation of fixtures and fittings Oepredatlon of cornputer eguipmeTht 2,338 42.000 154 1,530 1.665 416 (572.6431 1442,808) Other Qp¢ratlng lTrc4Mne other Incorne - contrlbuting kn other operatyng irKoMe 690 690 OPERATING (LOSS)IPROFIT (11.4591 53.079 Oth•r Interest r•¢efvab and slmllar Ineom• Bank intert recelvatsle 820 820 188 (LOSS)IPROflT FOR THE FINANCTAL YEAR 110.639) 53,267
MIGHTY MEN OFVALOUR{MMOV) ANNUAL REPORTAND FINANCIAL STATEmE1s FOR THE YEAR ENDED 31STJULY 2024 Registered Address- 14 Willis Road. Croydon. CRO 2KX las of this datel Mighty Men of Valour is a registered Charity REGISTERED CHARITY NO: 1128154 REGISTERED COMPANY NO.. 05515628 Mighty Men ofV8lour IMMOV) was established in 2002 ond became a registered Charity on 19th February 2009- Charity Number: 1128154 Mighty Men of Valour Charitable Objectives: To relieve the needs of men with a view to improving their conditions of lif6. To advance education and reb.eve need and unemployment of men. women. andyoung people by providing support. education and training. To preserve and protect public health. To advan¢ethe mental and moraldevelopment 8nd improvementofboys, young men, ex-offenders. those affected by drugs orthose experiencing economic or social disadvantage. To advance in life and relieve needs of young people. through providing support and activities which develop their skills. capacities and capabilities to enable them to Participate in society 8s mature and responsible individuals. To promote equalty8nd diversity and good relations between persons ot different racial groups in society. so that the benefici8ries are able to realise theirfull potential. help meet their need5 and to partlClP8te more fully in society. Mlghty Men of Valour a Company Registered in England No.05515628 Companytype: Private Limited Company byguarantee without share capstsl use of'Limited' exemption. Awards & Nominations: Nominated: Croydon Business Resilience Awards2021 Nominated: BAME Apprenticeship Awards 2020 Winner: All ages Familysafetychallenge 2018 Winner: Croydon M8yo¢s CiwcAwards- Civil Life Award 2013 Annual report (include statement of purpos•) Mighty Men ofvalour IMMOV) has been established in Croydon for over 18 years. Itbecame a registered company incorporated on 21stJuly2005 and a registered Charity injuly 2009. OUT service delivery has developed overtheyear$. Initiallywe supported men, fathers and their familie8 in the community through different support programmes. Our support has now expanded to providing mentoring school in schools to providing respiteloutreach support to childfen with disabilities. We would like this support to extend to supporting adults with learning ditticulties and providing personal care Idomiciliary care) where required.
Office Loeatton and Description". Our office is located at Square Root Businèss C8ntr•, 102-116 Windmill Road. Croydon, CRO 2XQ. Our office is on the f irst floor. We have access to two Training Rooms and a Business Suite on the ground floor. We also have an adjacent Room forsupervision and Staff Appr8isal meetings again located on the ground floor lrfand when required). There is a staff canteen space for breaks and lunch. Thero is a short-stay car parking for visitors Reception and toilet facilities for the staff and visitors. Ourvision of the organi$ation's rolewithinthe communlty: We have a clear vision and direction for our org8nisation. Overthe twentyyears, MMOV has $UPPOrted people in ourcommunity. We then supported families and those at risk of offendingto prevent broken families and to improve the future outcomes ofyoung people. This led to US 5UPPOrtingyoungpeople and iheirfamilies in schools. and now those ¢hildien with learning disabilities. As our children with learning disabilities get older. they transition to adult care. As we have supported these young people for years. 5UPPOrting them as they transition to adult care is a natural progression for us. Once registered with the CQC. we can continue supportingthese young people with learning difficulties in the community, providing Respite l OLrtre8ch Support and helping them in their homes by providing personal care where necessary. How does our oiganisation serve the people we care fo We presentlysupportouf community by providingsocial care support toyoung people aged 5 to 17 in various boroughs in London. We also provide respiteloutreach 5UPPQrt to children with learning disabilities in Croydon. Hackney and Sutton. Our re$plteloutrea¢h support: Since 2012, we have provided supportfor Childrenwrth Disabilities ICWDI aged 5t0 17 years old in Croydon. In the past fouryears. since 2020. to CWD in Hackneyand the City of London. We now have started providingsupportto CWD in Sutton. The ICWD) have a range of conditions. such as: Learning difficulties Autisti¢ spectrum conditions Sensory impairments Physical Disability 21Page
We havethree directors: Frederick Clarke- 31 May 2011118yrs in offic61 Maxine Benjamin -08 April 2014 (10yrs in office Anton Richards- 01 June 201718yrs in office All the directors are trusteeg except Fredenck Clarke who is not a Trustee. We 8re presently looking io recruit new TrusteeslDirectors for MMOV. All the trusteesldirectors (except Frederick Clarke) are unpaid volunteers. They have supported our organisation to support young people and their families in the community over 10 years. We are now lookingto extend ourdelivery service to Health and Social Care arena. Only Maxine Benjamin is qualified in this area because she is a qualified Social Worker. Registered Manager-IRegulatlon 7) Rèmi Adeyemi Diploma in Leadership and Management Level5 8achelor ofArtwith Honours in Healthcare Management Safeguarding Children Level 1 RiskAssessment Level 1 Care Certif icate (Standards 1-151 Oliver Nc Gowan MandatoryTraining on Learning Dis8bility8nd Autism part 1, end. Designated Safeguarding Lead Training. Remi has worked wth ourorganis8tion forovera yearand started as 8 Deputy Managerto obtain the experience in ourarea of expertise. Remi progressed to Managerand plans become our Registered Manager. Remi is responsible seNices users. person<entred care, and the recruitment of qualif led. competent. skilled and experienced with the support of Marcus (see below). and forcare plans. audits. risk assessment and Inspections with the support of Maria (see below). Remi is responsible for ensuring all the audits. risk assessment. mock inspections. stakeholder's survey$. CQC inspections are conducted and recorded usingthe QCS Compliance management. Bright HR andlor on the Nourish care management software. Remi is 81so responsible for Staff Training Matrix. staff recnjitment, qU81ifications. competence. skills experience to deliver person-cared care and to ensure DBS, references, Staff Induction. Supervisions. Appr8isals and CPD are completed and saved securely. SIPage
Nominated Indlvldual- (Regulation 6) Fiederlck Clarke- Dlrector & Founder of MMOV LLB Business Law Degree Finishing his Level 5 Diploma in Leadership and Managementin Health and Social Care. Frederick Clarke is the founder of the org8nisation. A director and h89 8 Law Degree. He is presently completing his Level S Diploma in Leadership and Management in Health and Social Care. Deputy Care Manager: Maria Ikongwu Basic Psychiatric Nursing. Care Certificate {Standards 1-151 Maria has Mo years domiciliary care experience in the UK Three years nursing experience in Nigeria and is preparing to convert her Nigeria Nursing qualification to UK status. Maria will be working towards converting her Nigeria nursing qualification to a UK nursing qualification and is required to complete OEf, CBT and OSCE exams within the next two to three years. Maria is response with Remi s responsible for services users, person-centred care, and the management of qualified. competent. skilled and experienced and for care plans. audits. risk assessment and inspections. Maria 15 also responsible for Staff Training Matiix. and ensuring that staff are competence. skills expeiience to deliver person-cared care and to ensure Staff Induction. SupeNisions, Apprais81s and CPD are completed. Maria will be responsible forstekeholder8' suryeys. usingthe QCS Compliance management. the Nourish care management software. Rotacloud for staff rotas management, elements of Bright HR. Oeputy Nominated Individual Manager: Marcus Francis Bachelor ofArtwith Honour in Business Management. Recruilment Management Level 4. Safe Recruitment in Education. Level 3Award in Emergency FirstAid at Work IRQFI. Safeguarding Children Level 1 RiskAssesgment Level 1 Access to Higher Education Diploma IComputing)- Recruitment and Payroll, He has started his Level 5 Diploma in Leadership and M8naEement in Health and Social Care 8pprenti¢eship. 61Page
Marcus has Worked with our organisation since 2022 and is qualified. competent. skilled 8nd experienced in Business Management and recruitment and is presentlyundertaking a Level 5 Diploma in Leadership and Management in Health and Social Care apprenticeship. Marcus will be responsible for using our Bright HR software to record. timesheets, agency staff hours, Siaff Training Matrix. Staff recruitmènt. Qualrfications, qualifications. competence, skills and experience. DBS. references. right io vmrk and Staff Induction. Accounts Manager.. John Sarfo Certificate in AccountinglQCFI. AATLevel 2. AAT Leve13 Diploma in Accounting IQCF) John has been worked with our organisation since 2014 and is qualified, competent. skilled and experienced in Account$. Taxand Payroll. He uses OUT Xero softwarefor alloui accounting needs. Service User Liaison Officer: Renee Roblnson HR Support Level3 Renee responsibility is to conduct service users feedback and collects this for our use. Her role isto contactthe seryice users everythree weeks for an externalcheck-in with howthe support and care is processing. Renee collects. records and infofms Frederick or Remi ofany Complaints and compliments which we then action. Renee will a150feedbackto seNice user of8n actions have completed and to record howthe companywas resolved or wh8t further 8Ction needs lo be taken. This is done viable spreadsheet. but this process may later be included within the Nourish or QCS software systems and JotFom) also u$8rto obtain stakeholder'sfeedback. Siaff Workforce Compositlon: (Regulation 18: Staffing) We have approximately50 part-time staff workingwith Children with Disabilities ICWDI throughoutthe London Borough. who eilher require 1.1 supportor 2-1 support. We pay our staff weekly. above the London Livingwage. with ihe additional holiday. All staff have a Contract of Employment. and we pay pension contributions for all st8ff. We have various staff who are all ages and nationalities. Ourvoluntearg: Our volunteers do not provide any care suppon but mayoccasionally provide admlnloffice support. 71Page
Apprentlceship Programme: MMOV is both proud and pleased to have been able supportyoung apprentices within our organisation since February2019. We have had over six apprentices, over sixyears, who havé successfully completed theii apprenticeships within our organisation. Our present apprentice is training as a Level 3, Business Administrator. Other Siakeholders: (Regulation 19: Fit and proper persons employed Ladbrook Insurance: Charity Insurance & Public Liability BizNav: _ Chartered Accountants & Registered Auditors- wwM.biznavca.co.uk Other Stakeholders & Services: QCS: QCS- CQC Compliance Management Tool Nourish:. Nourish Care Bright HR IPeninsula): HR SystemtorSMEs l Bright HR Xero AccountingSoftware:.Xero Accountingsoftware Caredemy:_ Health & Socialcare Courses- Caredemy loiForm:_Jotform is a powerful online form builder that makes it easyto create robusi forms and collect important data. Jotlorm Rotacloud: _ RotaCloud- Staff Rota Software Nourlsh softwafe: allows us to assess, monitor and review ourcare plans. change care plans. add personal preferences. and meets our $ervice user'$ needs. 9(1) Nourish can be used to record. take photos orvideo and to communicate this information to other staff (through handovers)to monitorthe care and supportto $eNice users. allows us to record incidences. create a PBS plan to record any behaviour challenges. as well as Create an incident report. We can also see how, when and howTesolved the incident report and what action had been taken to resolve it. can be used to assess, record and monitor howwe listen and engage our seNice users. and those people close tothem who can make decisions abouttheir car8, SO their care plan is person centred. Each SeNice User is encouraged to applythemselves totheir full potential and make personal choices related to care. support and lifestyle$ they choose to lead which can also be added to their care plan. allows us to record ourservice users consent and ensure that our seNice user has consented to all the care we provide. We can record at.the point of care" if medication. or an activity. or an interaction has been consented to or refused. We can also recordwhy consentW8$ refused and record the re850n given. We can create an alert ifwe feel that the refusal will compromise our duty of Care. so thatwe notify any relevant family or professional. whilst at the same time allowing our service user to have autonomyoverthe decision thatthey have made. enables us to design, carry out. collaboratively those relevant people to assess the needs and preferences to achieve the desired outcome5 for our service user. 9(3)(a) and 9131{b)) 81Page
enable5 US to record the discussions With family. friends or healthcare professionals. the care or treatment choices available to their seniice user and evidence this on their care plan. can also through their'circle of Care. and their'Family Portal. assist relevant Person. to make decisions, have to have the opportunitiesto manage theirservice user's care. to whatever extent they need. once they have been given consent to do so. 9(3){dl. 9(3118) and 9(31(fl enable us to record and evidence all discussionsthat are held with a cornpetent health care professional or other per50n. including the risks and benefits involved in this couise of care or treatment. 913)(c). and enablingfamily. friends to be informed. 9(3)Ig) enables us to record and monitor the nutritional and hydration needs. to meeting the wellbeing of our service users. and there are specific care plans in which are included within the software to record, assess. and monitor the fluid and food intake of our service users. 913)li) enables us to act in accordance with th• Mental Capacity Aet 2005 andlorthe Mental Health Act 1983. the Courtwill appoint an Independent mental capacity advocate {IMCAI. to make best interest's decision on the service user's behalf. enables us to develop ettective behawouralsupport p18ns for our service users. We do this by. Employingservice Managers who have completed NVQ qualifications up to NVQ Level 5 in Leadership and Management or in the pro¢e$s of completingthis course. Makingsure our staff are clear about OLJr Vision. Mission Statement. Values and Code of Conduct of our organisation. Using Safer recruitment processes to ensure appropriate background checks. e.g.. DBS. references. and employment history have been completed. pefiod to staff deLivering care. Recruitingample and diverse group ofcarers. sothatwe increase the opportunity to match individuals well and who are fully aware of the needs of the individual's they support and ensuringstaffing levels are always adequate. Employing a team of qualified. skilled, competent and experienced staff who are committed to always providing the best Possible care and sep4i¢e, at all times through an assessm8nt-bas8d proc&sses where we match appropriate skilled staff to the needs of our service users. Ensuring all staff receive a comprehensive induction in line with the Skills for Care Tool Kit. Ensuring our induction, tr8ining and monitoring is reinf Ofced throughout our practice and our service users, needs are respected regardless of their age. dis8bility, gender, gender identity. race. religion or belief and sexual orientation. Ensuringour Registered Manager undertakes regularsupervision. Appraisal. Observations and reviews ofcare delivered byour support workerslcare to ensure that our staff are providing the best quality support in a person-centred way. 91Page
Ensuring ourstaff through ourstaff meetings. supeThision. appraisals. shadowing, coachingand mentoring are supported to evaluate ourservice users support to identify any risk factors that may require additional support or intervention and to notity the service users and their carers where necessary and to ensure only those staff remain in our setvice. Ensure staff are trained in safeguarding procedures. policies and procedures and update their skills through CPD. Training. and personal development which are regularly discussed and reviewed during staff SupeNision and Staff Appraisals. Developing person-centred care plans that 8re unique to our seNice useis. Undenakinga comprehensive riskassessmentof ourservice user's needs, and this is recorded via our Nourish and QCS software. Preforrning a riskassessment foreveryactivty our service usef undertakes and recorded this information on our Nourish and QCS software. Encouraging safe risk taking by our service users. so they retain their independence. Usingour Nourish software to Ensuring information is available to all staff for safg handoverwhich retains confidentiaknty of the service users through our Nourish softW8re and to ensure that all information regarding the safety and treatment to our service users is always available. Ensuring that where there are shift changes there is suff icient suitably qualified, competent, skilled and experience staff are avaiiableto supportour seNice users and that our service users are always sate. Offering Person-centred ¢ore by conductinga tull assessment ofour service users, needs, developing an individu81ised care plan according to identified needs. and allowing service users to be fully informed and partlClP8te in the decisions concerning their care. Ensuring medicines are appropriately prescribed. administered. supplied with enough and reconciled in line with current national with the use of E-MAR charts and recorded using our Care system software. Ensuring where personal care is delivered that our staff at all times prevent and control the spread of infection and showthat all reasonable steps have been t8ken to ensure the health and safeiyof our service userand to manage any risks that may arise during support or care. Have 8 zero-tolerance approach to abuse. unlawful discrimination. neglect degrading treatment. unnecessary or disproportionate restraint or the depiivation of liberty. Ensuring our staff are supportand activityencouraged to record and reviewcomments about the service and listen to ideas on how safe working practices can be improved. As well as records and all incidents and near misses are recorded and this information is used to prevent further incidents and to improve the quality of our service. Being quickly identifyifcare or supportworkers performan¢e drops belowthe standard required and being proactive and de¢isive in taking any corrective action necessary. Ensuring our support workers in maintaining service user confidentiality and safety in line with our Data Protection. GDPR, Safeguarding and Whistl8blowing Policy. Ensuring that the care and support provided is flexible to respond to the changing needs or requirements of the serwce user. providinE openness, transparency. listening and respondingto feedbackwhich protects them from any fonn of discrimination. 10IPage
Ensuringwhere we are supportinga service userin their own home or in the community. we make every effortto make sure thatthe 8quipment they use. whether it is prowded by us or not. is clean. safe and suitable for use. EftoctiYL" We do thls by: Conducting Personal NeedsAssessmentstO ascertain ourservice Users physical, mental health and social needs holistically. and to ensure their care. treatment and support is delivered in line with legislation. standards and evidence-based guidance to achieve effective outcomes forthem. Conducting Person-centred Care Plans. where we ensure there is no discrimination or bias when making care and treatment decisions. This includes nutrition and hydration need$ (including those related to culture and religion). Carefully monitor information about the outcomes of Service User's care treatment and 8¢tivities to improve their outcomes and to ensure we allocated the right staff with the right skills, knowledge and experience to our seTvi¢e users to achieve those deslred outcomes. Supportingsetvice Usersto m8intain independence andto maxirnisingthe individual's capacityto be mobile and provide self-care to manage theirown health. care and wellbeing needs. Ensingour staff have completed the Cere Certificate as required by CQC and other Mandatorytraining $u¢h a5 Safeguarding, RiskAssessment, and FirstAid. Ensuring where required staff are trained in MovFng and Handling. Food Hygiene. Infection Prevention and Control. Recording and Reportingcomplaints, Compliments. and GDPR. Ensuring our SeNice Users will receive consistent. coordinated. person-centred care and supportwhen they use our service. orare moved between different sorvices through the use of our care system software and partnership working. Using care system software beingable to plan. track and monitor8 consistent coordinate delivery of our service, seven days a week, and this is monitored and recorded using our Nourish Care system to help us constantly improving our service user's Outcomes. Ensuring oursemce users consent is always obtained before any support ortreatment is undertaken. Ensuring we embraced the 6 C5 recornmended by NHS En8land by providing exceptional carewith compassion. highly competent. excellent communication, courage and commitment to excellence. Ga(Inu0. Wg do this by: Providing a seiCe that is safe. caring. effective and responsive to the needs of the SeNice Users. to safeguard and support their health and well-beingto a high Standard. Employing staff who are skilled and experienced delivering support with kindness. dignity. respect and compassion and when needed, to provide emotional support. respecting the choices and decisions of our service userlsl.
Monitoring, observing and supervising our staff to ensure that they deliver care with kindness. dignity. respect and compassion. Ensuring we involve listening and engaging our Service Users. and the people close to them, in the decisions about their care. through their Person-centred C8re Plan. and each Service User is encouraged to apply themselves to their tull potential and make personal choices related to care. support and lifestyles they choose to lead. Ensuring that Service Users are healthy. happy and able to achieve their health goals by enjoying their day-to-day activities. promoting their social and emotional well-being. regardless of any heAlth limitations. changing needs or disability. strive for independence, and an opportunityto successfullycontribute within their communitylsociety. Working in partnership with Service Users, and providing opportunities for families to express iheir views, and influencing how the service is run and developed through informed choice. to enhanced quality. and rnaximi3ing ourserwce Users satisfaction. Safeguardingvulnerable adults and young people we ensure that OUT Service User's safety is of paramount importance and that Service Users are always protected from abuse and avoidable hami. Listening and engaging with our service users. respecting their choices and responding to changing their needs. Providing continuity foi families through flexible. regular. planned care and emergency support. Ensuring that staff are highly skilled and trained so that service users and their families hav8 confidence in their skills and quality of care Ensuring our staff continually monitor and audit the quality of the service. Service users have the right to be listene(i to and encouraged to be f ully involved in all aspects of their care and support to ensure their support is tailored to them. Ensuring our support and carers workers maintaining service user confidentiality and safety in line with our Data Protection. GDPR, Safeguarding and Whistleblowing Policy and any sharing of information in linewith GDPR and protectedlencrypted software. so we can protect the privacy of our servrce user's information and data. We do this by. Having a Keyworker for each Service Userwhowill be responsible for make sure the information about our seNi¢e user is recorded accurately and that their wishes are followed and whoare responsive to their needs. Providing integrated care service that meets the needs of the community within community setting or a Service User's home. Always tisten to the concerns and needs of ourservice Users. and with iheirconsent, consult other professionals such as GP. social workers. orfamily or friends. Delivering services either in the comfort of the Serwce Users. home or providing activitie$ in the community which are appropriate to the needs of our SeNice Users. Ensuringstaff can meet the information and communication needs our Service Users by the use of Makaton, PECS. Sign Language. orthrough Story books or handheld devices. and this information is recorded usingourcare system softw8re. 121Page
The levelofsupport we provide is determined followingan assessment and 15 usuallyfor 1.1 or 2..1 support, depending on the young person's needs. AIICWD'S are allocated a Keyworker who conducts regular reviews with the family. Our service gives us the opportunityto support service users outside of the community- They wiill receive regular visits from trained care workers who can supportthem in the care thatthey need. Statement of Purpose: Th18 18 the servlce we will provide for adult service users which requlres CQC registration because il is a regulated •¢tlvity Is: Outreach l Respite support to adults with leaming difficulties. and Personal Caie IDomicili8ry Care). Outrea¢h l Respite Support to adults with iearningdifficulties. The OutreachlRespite service provides support for service users with 8 learning disability. autism, behavioural. mentsl health. orcomplex c8re needs. This mayrequire 1.1 or2:1 support package ofcare. for specific hours. and days during theweek. This bespoke support is similar to a befriending service which provide respite support outside in the community but will also allow us to provide care and support within their home. It is because our service user may want the support to take place on occasions within their home is one ofthe reasons we are seekingto be registered with the CQC. Any c8re orsupport within our service users. home may constitutes personal care and therefore come underthe umbrella of a regulated activity which needs to be restered with the CQC. Even though our seNice users can still access the community. to preveni social exclusion. promote independence, and providefamilies with some respite care. any cere conducied in our service users home. will be considered to be personal care which is a regulated activity and needs to be registered with the CQC. We have also noticed that more local authorities are requesting that service providers are registered with the CQC to prevent any confusion or contravention of this regulation. Personal (dorni¢iliary) care ¥eTvice As we intend to support our seNice users in the home. we will haveto re$ter as a provider of personal care. As we must registeras a provtder of personal care. to supportour service users. we decided that this should include domiciliary if and when required. This would enable us to provide bespoke caTe to service users within their own homes and if they required 8ny 8dditional personal c8re support. we would have quolified. competent. skills and experiences stattto support their cere needs and prefeiences. 31PaEe
Our Registered Managerwill review all referrals and ¢onsiderwhether we can meettheir required level ofsupport nee(Js and whetherwe have suitable staff to support Iheirneeds Oncewe have undertaken all the initial. personalcare needs a$se$smentS We willde¢ide with the service user and their family if our service is the right setvice for them. If the service user, their family or person who is responsible to make legal decision on their behalf 15 happy to use our service. then preparation is made to create their person-centred care plan and to make preparation our staff to meet our service user and become familiar the care they require. Our m•3slon Siatement: °To transform people's lives for a better future". Vision: To provide outstandingc8re and support services in 8 safe. healthy, warm and friendly environment and to improvethe qualityoflite for everyone involved. Valu•s: To make a difference through passionate care. support. education and training. Prlnclples: Our principles are to empowerourservice usersto take an active part in the development and evaluation of our services. Culture: We believe that by embodying a culture in whlch everyone 1$ valued, equality and.diversity are embraced. and where everyone is encouraged to achieve their full potential. Our ihree priorlties, when supporting those who use our setvice: Communication Safeguarding Quality of our Service Companytypo: Private Limited Companybyguaranteewithout share capitaluse of'Limited' exemption Companl•s House: Mightymen of Valour IMMOV)-05515628- Incorporated on 21 July 2005 41Page
Our staff having up to dayinformation. aboutourSer¥ice User, through the use of handheld devices which also monitors staff timekeeping. tho support needs of our Service User, which includes Medication Administration. Epilepsysupport, Peg Feeding and records Service User's consent or refusal of support. Ensuring appointments. care and treatment is delivered and coordinated through our Rotacloud and Nourish Sofare. which assists us to be accessible and responsiveto ourservice Users. especiallythose with complex needs. Valuing our Service User's privacy, contidentiality, informed choice. autonomy, dignity. and respect for their values and beliefs despile age. race, nationality. 18nguage. religion. age. sex or saxual orientation. without any discrimination. Giving our seNice users. family. friends and accessto make complaints in several ways. via our staff member. ouroffice. by NourishApp. through ourfeedback forms, through our three-week quality monitoiingealls, and through our website Complaints Policy. Identifying. receiving, handling and responding to complaints from service Users. Staff. people acting on their behalf of our Service User or other stakeholders, and all complaints must be investigated thoroughly and any necessary action taken where failures have been identified. Welcoming anyfeedback ot any kind and treatingall complaints and compliments received by us a positive wayto enhance anrl improved the quality ofour service. and when requested to do so. we must provide CQC with a summary ofcomplaints. responses and other related correspondence or information. Ensuring confidentiality will be maintained and safeguarded and any infonnation kept about Service Users, theirfamilies and carers will be made available to those individuals on request. in compliance with data protection legislation and will only be given to other agencies as required by law. in exceptional circumstances io prevent harm to OUT Service User or, with the permission ofthe Service User orlwhere appropriate) their representative. Ensuring all information relating to the service userwe support. and our carers is treated with the strictest of confidence and access to this information is limited to people on a need-to-knowbasis Ensuring that if we become aware of incident relating to our Service User. we will notify the relevant person that the incident has occurred and provide reasonable support to the Service User in relation to the incident. Ensuring our Regisiered Manager reviews actions taken in relation to all complaints and disputes on a regular basis in order to identify any trends and address any systemic issues. Ensuring that high standard5 of care are maintained through regular audits. risk management, monitoring. and evaluation of cafe provision through ourQuality Assurance system. èl lad: Wo dothis by: HavinE several systems and processes in placeto continually evaluate and seek to improve our governance and auditing practice. Having a clear vision and realistic strategy to deliver high-quality sustainable care to our service users with a sustainable deliver plan. 131Page
Having a culture of high-quality. and sustainable care with a track record with our Service Users. Having an organisational chart which outline the responsibilities, roles and systems of accountability within our organisation. Having a highly qualified. skilled, experienced leadership with years of experience of workingwith peoplewith various needs and delivery high-quality, sustainable care. Having clear processes through the use of robust management systems Such as Nourish Care 8nd QCS software systemswhi¢h helps us to maintain accur8te records which are effectively and efficiently our seNices process. and these are conlinually monitored. audited. reviewed. evaluate and improved. UnitisinE BrightHR software training and support services this assist us in providing CPD. Learning, continuous improvement and innovation support to our st8ff whilst at the sametirne providingour staff with up-to-date policiesthrough our QCS and quality care through our Nourish sofmare. Continuously seek and act on feedbackfrom everyone usingour service. frorn Service User's and those acting on Service User's behalf, including staff and other stakeholders. so that we Can continually evaluate the seNice and drive forwards improvement. Giving our seNice users. public. staff and external partners the opportunity to be involved and participated to help us to deliver a high-quality sustainable service. Conducting risk assessments with seNice users when wetake them out in the community. and within their homes to ensure safetyand qualityofsenJi¢e for our seNice users. supportworkers. the general. the public. and our stakeholders. Securely maintain accurate. complete and detailed records in respect overall m8nagement of all regulated activities. Providing, where requested. written reportto CQC setting out howwe assess. monitor. and seek to improve the quality and safety ofthose indiv5dualusing our seNices. Being fully insured to meet the requirements of Employers and Public Lt'ability. We wantthe bestfor ourSeNice User and our Staff. Our role is simply to supportour staff to bring out the best in them and foi them to bring out the best in our Service Users. If you have complaints about our SeiCe or dissatisfied with their response, you have received from us, you can complain toyour local authority. If you are still dissatisfied at the response of the local authority. then you Can contact the Local Government Ombudsrnan ai www.igo.org.uk At anytime, you can tell CQC aboutyour experiences. CQC my not respond to individual complaints. however if you are experiencing poor care. or if you are experiencing good care. then you can provide your feedback via their website: www.cq¢.org.uklpubliclsharing-your- experience. Annual report ol incidents. safeguardlng: The were no serious incidents or serious safeguarding issues. 141Page
Annual report of ¢omplaint5 and compliments: We have asked all of our stakeholders to rate our service on a continuous basis over the year. This includes our service users. parents. carers. social services, staff and other agencies. We have asked them to rate our service from O to 5. Over 95% have given us 415 and 515, with only one service users giving us 315. Overall, of serwce from our service users is rat8d good. Mentoringsupport". We have continued to pilotour Peermentoring Courses in a few8chooLs. and we hopa to extendthese courses to more schools in London. Mentoring and Care Support". We hav8 extended our Menioringand Care Supportto in¢ludeyoungwomen. Children with Disabilities (CWDI and Adults providing Respitetofamilies. We planthatvalouryouth and Adult Services CIC will starttotake on some ofthese areas ofwork in schools and with children and MMOV willtake on directworkwith young men 8nd males. VaÉourAwards Ceremony2024: Tuesday 23rd April 2024. Presentation of Awards byThe Worshipful the Mayor ot Hackney• Carollne Woodley Purpose of our awards: 1. To recognise oui staff for the work they have done. e5peciallythrough Covid and Lockdown 2. To recognise our service users. parents and carers 3. To recognise schools. socialworker and othersupport agencies The award5 were well attended. by schools, social workers. parents. service users and our Staff. It was a very successful event, and we would like to thank the support of the Worshipful the Mayor of Hackney. Caroline Woodley, Pastor Buttler and the Members of LLFGF for their support. Hackneyand Cityol London Council & Croydon Council We continue to work closelywith Hackneyand City of London Council & Croydon Council and other Ioc81 authorities, continue to deliver vital support to vulnerable children in these boroughs. We would like tothank Ha¢kn8y arid the City of London Council & Croydon Council for giving us the opportunity to support these children, families and professionals in this borough, and we hope to be able to deliver more supportthroughout 202312024. Registration wlth the Care Quantity Commission CQC We hope to register with the Care Quantitycommission CQC bytheend of2024125 and continue to provide support not only for children. young people with disabilities and care respite support, butwe hope to expand our5UPPOrtto adults. Wewould like tothank God, ourTrusteeslOirectors. St8ff, seryice users. schools, social workers. local authorities, the community. church. sponsors. contributors. and friends of MMOV for their continued support this year. Thank you. FrederickClarke-CEO MMOV 151Page