(•
Ilegistered company Thumber.. 05515628
Reg15tered d￿rity ntsmber.- 1128154
MIGHTY MEN OF VALOUR
A COMPANY LIMITED BY GUARANTEE
FINANCIAL sfATEMENTS
FOR THE YEAR ENDED 31 JULY 2024
•￿)￿A￿lK•
I)WOW2W25
COMPAAIES HOUSE
A13
8izNav Chartered Accountants
36 Scotts Road
Bromley
Kent
BRI 3QD

Men Of Valour
Director's Repo
and Financial Ststements
For the Year ended 31 July 2024
Page
Company Inf￿rnatIon
Dlrertors, Report
Report of Independent Examiner
Pront and Loss Account
Balance Sheet
Notes to the Flnanclal Statements
S¢heduk of Resources Expended

f&
Mlghty Men Of Valotsr
Company Information
For The Year Ended 31 July 2024
Dlre¢tors
Mr Frederick Clarke
Mr Lee Tov4Trsend
Mr Maxine Beniarn
Mr Anton Ridwrds
C•mp•ny Number
05515628
R•glstered Offlte
Square Root Busfjness Centre
Wir￿mill Road
Croydon
CRO 2XQ
Accountants
8izNav, Chortered Accountants
36 SCO￿ Road
Bromley
BRI 3QD
•ank
eardays
I Churchill Pla
L￿dOn
E14 SNP
Page I

Mighty Men Of Valour
Company No. 05S15628
Directors. Report For The Year Ended 31 July 2024
The dlreLtDrs present thelr rep)rt aTrd the flnanoal SE¥¢ements the y&ir ended 31 2024.
Dlr•Ltor
The dlrectors who held offlce during the year wete as follows:
Mr Frederick Clarke
Mr Lee Townsend
Mr Maxine Benlamln
Mr Anton rtichards
Mr Mlchael Forre5t
rteS￿ned 0210612024
Statement of Dlr•ctors' AospDn￿￿l1lt3Qs
The directOf5 are re5pon5ible for prepadw the Dlrectors. AepDrt and the fnèndal statements in acc0tt1ar￿e wSth appllcable
law and regulations.
Company law require5 the direttors to prepaTr finan¢ial ststemefits rgr exh f)nan¢ial year. Under th¥t law the direttors have
eletted to prepare the financial statements In accordance wil* Vnited Kingdom Generally AC￿pted Accountlng Prattice
(United Kingdem Accountrng Standard5 and applicable iaY•}. Under Company law the direttors must not approve the financial
statements unless they are satisfied that they glve a true and lair view of the state of affèir5 of the company and of the profit
or loss of the coffl￿ny for that perK)d. In preparing the financial statoments thè directors are required to..
Se￿£t suitable attountlny polities and then apply them tonsistendy.
make judgments and accounting e5tlmate5 that are reasonab￿ and prudent-
prepare rhe nnanclal statements on the golng concern basls unbess 11 5s Inapproprtate to presume that the company
wlll contlnue In busine55.
The directors are reswnsible for keepin9 adequate accounting records that are stsfficleot to Show and explaln the company's
transathoTrs and disdose with reasonable accvrory at afiy time the financial position of the company and enable them to
ensure that the finandal statements Com￿¥ wSth the Companies Att 2006. They are also responsible for safeguarding the
assets of the cornpany and henee for tsking reasonabk #eps for the preventioh and detettiafi of fraud and other
The directors are responsible lor the maintenance and sntegrity of the corwrate and financial informatiors included on the
company's website. Le9islation in the United Kin9dom governing the preparotion ttftd disseminabon of finahclal staternents
may differ from le91￿<￿0N in other Jurisdictions.
Po14tlul and Charltable Donaltons
Pditical and chadtable donabon5 were £2,152.00
$rnall Cofflpany Aules
Thls report ha5 been prepared In accordance wlth the spec￿1 provk5ksns rdarin9 to cornpanles subjett to the srnall companles
reglrne wlthln Part 15 of the Companle5 Aa 2006.
On behalf ol the board
Frederick Clarke (Mar5, 2025 14.'25 Gmn
Mr Freder￿k Clarke
Oirertor
OS/0312025
Page 2

Mlghty Men Of Valour
A¢countants' Report
For The Year Ended 31 July 2024
r report on the accounts of the Charity fty the year ended 31)uly Z024. whith ère set out on pages 5 to 9.
R•sperti¥e rnsponslbllttles of dire¢wr6 •hd eumln¢r
l. The charfty's lirectors are responsible for the prepaiation of the accounts. The tharity's direttors tOAsider that an
audlt Is not required for this year under sethon 144121 of the Chariiies Att 2011 (the 2011 Att) and that an
Independent examination Is needed.
Z Havlng satlsfied myself that On audlt L% not ￿quIred. It is rny responslbillty to..
exom5ne the accounts under settKJn 145 of the 2011 Act-
to follow the pr¢c¢du￿ laSd down In the genernl DirECtions given by the Charity Commlssion undEr sertw)n14S(5){bl
of the 2011 Act; ancs
to state whether ￿rtiCUlar matter5 hove come to rny attentlon.
Basls of Ind•p•nd•nt •Xamlffta￿$ veport
My examlnatlon wa5 tarrled out In accordarKe wlth the general dIreCt￿n5 glven by the Charity Comrnlsslon. An examlnatlon
Includes a revlew of the accouDtlng retords kept by the charity and a comparison of the accounts presented wlth those
records. It also Includes eonsideratlor* of any unusual Item5 or disc105ures In the actounts. and seeklng explanations from you
a$ direttors conceming any such matters. The procedures undertaken do not provide allthe evidence that Yrfould be requlred
In an ouoit an¢J consequentty no opinion Is glven a5 to whether the accourt5 present a'true and foir v•, and the repDrt is
limlted to those matters set out In the statement below.
xb￿Pend•Trt exarnln•V8 st•temtn¢
In connecticn with my txamiThatiM. no matter has come to my attenvortr..
l. whlch glves me reax)n•b￿ cause to be￿ve that in any matedal resF*rt the requlrtments..
to keep accounJng rte¢rds in accordance wlih sectlon 130 01 the 2011 Art. and
to prepare accounts whlch accord with attounting re¢ords and compty viith the accoun￿ry requlrements ofthe 2011
Att, and wilh the method$ ané prfnciF4es of the StaterneTht of Recomrnended Prartice: Actoufttyng and Reporting by
Charities, have not been met,. or
i. to which, in my opini¢M, atteniion shoukl be drawn In order ￿ enable a proper understandlrtg of the actounts to
berea¢hed.
Nam• Shahzad Fayyaz
Organl$otl•n BizNav, Chartered AttOUfit•nts
Rele¥•nt profe551onaJ 4ualifiutlon or Association of Chartered CwUfied Accounts
Address 36 Scotts Road. Bromley. Kent, England, 8RI 3QD
Date 03 December 2024
stgTred
Bi2Nèv Chartered Accovntants
0510312025
8i2NaV, Chartered Attwntants
36 Scotts Road
Bromley
BRA 3QD
Page 3

Mlghty Men Of Valour
Profit and Loss Account
For The Year Ended 31 July 2024
2024
1023
TVANOVER
Cost cf sale5
560,494
496.187
13001
fjftOSS PROFIT
560.494
495.887
Admlnlstrat5ve expenses
Other operdting Income
(S72,6431
690
1442.8081
OPERATING (LOSS)IPROFIT
other Interest recelvable and slrnllar Inc£￿e
(11.4591
820
53,079
188
(LOSS)/PROFIT FOR Tht FINANCIAL YEAR
{10.6391
53,267
The notes on pages 6 tr* 7 forni part of these flnantial statemerts.

Mighty Men Of Vatour
Balance Sheet
As At 31 july 2024
2024
2023
FIXED ASSETS
Tangible Assets
231
400
231
CURRENT ASSETS
Debtors
Cash at bank and In hand
59.855
78.713
75.464
72,617
138,568
148,081
Credltors: Amounts Falllng Du• Within
One Yea*
{3.0891
(1,7941
CURRE14T ASSETS (UABILITIES)
135.479
146,287
TOTAL ASSETS LESS CURRE14T
UABILrrIES
13S.879
146,518
14ET Assrrs
135.879
146,518
Profit and Loss Account
135.879
146.518
SHAREHOLDERS. FVIIDS
135,879
146,518
For the year endSng 31 July 2024 the company wias entitled to exemptyon from audSt under section 477 of the Cornpanles Act
2006 rtlating to small £ornp6nies.
The members have not requifed the company to obtsin an audit In ￿￿rd•fits with se¢titin 476 of the Companies Aa 2006.
The diTe¢tors acknowledge thebr respowt41it*5 for complying wlth the requirEments of the Act *lth rESV¢t to accountlng
records and the preparation of accounts.
These accounts have been prepared in accordantr wlth thè provisitins 4p￿1¢#b￿ tD com￿nieS subject to the small
companie5. regime.
On behalf gf the board
Ttele
ck
Fredeiickclarke (Mar5. 2025 14..25GMTI
Mr Frederi¢k Clarte
Dlrector
05J031202S
The notes ort pages 6 to 7 forrn part of these finarw2al s¢a*ments.
Page S

Mighty Men Of Valour
Plotes to th¢ Financial Statements
For The Year Ended 31 July 2024
L. General InforniaQl•n
Mighty Men Of Valour Is a pn¥ote company. limlteil by 9uarantee. incL¥poraied in England & wa￿5, reg15tered number
05515628 ano registered charity number 1128154. The registered office Is Square Rwt &JsiAess Cent￿. Winlmill Aoad,
CroydM, CRO 2XQ-
2. A¢counllng Pollcles
2.1. Basls ol Prepar*loft of Flnandal Statements
The 1Snancial statements have been prepared under the historical (05t con¥enUon and sn a¢w¢once Flnandal
Reporting Standard 102 sectlon IA Small Entltie5"The Finonoal Reportlng Standard oppllcable In the UK and Republlc
ol Ireland" and the Companles Act 2006.
2.2. Turnov•r
Ibjrnovtr shown in the surplus and defidt account represents arnounts retelved are wholly ottributabie to the
cornpany's rnaln actlvltles during the year.
2.3. Tanglble Assets and Deprecl•tlon
Trngible fixed assets are rneasurel at cost le55 accurnulated deprttiation and any accumulated impairrneTht losses.
Depredation Is provided at raths calculated to wrfte off the cost of ihe fixed assets. thelr estlrnated residual value,
over thelr expected useful 15¥es on the followln9 bases..
Flxtures & Fittings
Computer Equipment
20% Straight Lne
33% Straight L￿e
2.4. faxatlo
The tompany is a regrstered Charity and 15 not liable to taxation on non-trade income.
3. Operatlng (Loss)Iproltt
The operatlng {lossllprofit Is siateo after charying:
2024
2023
Bad debts
Depreciauon of tsngible fi¥ei1 asse
5.149
332
1,665
416
4. Average I4um1￿ ol Employe•s
A￿rage number of employees, incknjing direttor5. durlng the year were 68 12023.. 871
5. T•n•ible Assets
Flxtures & Computer
Flttlngs
Equlpment
Yotal
Cost
As at l August 2023
Addityon5
6,062
6,062
501
501
A5 4t 31 Jufy 2024
501
6,062
6.563
Dtpre¢lation
As at l A￿guSt 2023
Prov"rded d￿￿Th9 the period
5.831
232
5,831
332
As at 31 July 2024
IOD
6.063
6,163
Net Book Value
As at 31 )uly 2024
401
li}
400
As at L Augutt 2023
231
231
Page 6

Mi9hty Men Of Valour
Notes to the Financial Statements (contlnued)
For The Year Ended 31 July 2024
6. Deblors
Z024
2023
Du• wlthin one y•ar
Trade debtors
Other debtors
Wages Payab
tjther taKes and soclal security
38,271
18,037
3,547
57,344
17.385
735
59.855
75.464
7. Credltors: Amounts F•lllng Du• Wlthln One Y*¥
2024
202>
Trnde ¢redlttys
Other taxes and soclal security
Attrua15 & deferred income
Penslon payable
288
402
1.583
816
109
1,685
3.089
1,794
Pa9e 7

Mighty Men Of Valour
Trading Profit and Loss Account
For The Year Ended 31 July 2024
2024
2023
TURI4OVER
Sales
560.494
496.187
COST OF SALES
Other dlrert cost5
300
1300)
GROSS PAOFIT
560.494
495.887
Admlnlstratlv¢ ExpEnses
Wages and salaries
Employer5 Nl
Employers pensions- defined contritwtions sche
Stsff training
Trnvel and subslstence expenses
Rent
320,200
9.986
4.163
1.668
1,034
5,760
172,520
2.011
3.826
1.883
601
1,590
1.598
1.560
36.200
390
2,152
5,149
100
232
297.135
4,411
2.398
4.454
847
7,160
67,097
1.887
4.620
1.619
1,205
Admin. Sypwt Wvk & Menrorin9 Stspport
General Expenses
Computer and IT consumables
Insu13nce
Printing, Postage and staUonery
Advertlsing and rnarketing costs
Tel￿0mmuniCatIOnS an¢J data
Accountancy fees
Consultancy fees
Bank charge5
Charitable donations
Bad debts Wr￿tten off
Del￿￿tation of fixtures and fittings
Oepredatlon of cornputer eguipmeTht
2,338
42.000
154
1,530
1.665
416
(572.6431
1442,808)
Other Qp¢ratlng lTrc4Mne
other Incorne - contrlbuting kn other operatyng irKoMe
690
690
OPERATING (LOSS)IPROFIT
(11.4591
53.079
Oth•r Interest r•¢efvab￿ and slmllar Ineom•
Bank inter￿t recelvatsle
820
820
188
(LOSS)IPROflT FOR THE FINANCTAL YEAR
110.639)
53,267

MIGHTY MEN OFVALOUR{MMOV)
ANNUAL REPORTAND FINANCIAL STATEmE1￿s FOR THE YEAR ENDED 31STJULY 2024
Registered Address- 14 Willis Road. Croydon. CRO 2KX las of this datel
Mighty Men of Valour is a registered Charity
REGISTERED CHARITY NO: 1128154 REGISTERED COMPANY NO.. 05515628
Mighty Men ofV8lour IMMOV) was established in 2002 ond became a registered Charity on
19th February 2009- Charity Number: 1128154
Mighty Men of Valour Charitable Objectives:
To relieve the needs of men with a view to improving their conditions of lif6.
To advance education and reb.eve need and unemployment of men. women. andyoung
people by providing support. education and training.
To preserve and protect public health.
To advan¢ethe mental and moraldevelopment 8nd improvementofboys, young men,
ex-offenders. those affected by drugs orthose experiencing economic or social
disadvantage.
To advance in life and relieve needs of young people. through providing support and
activities which develop their skills. capacities and capabilities to enable them to
Participate in society 8s mature and responsible individuals.
To promote equalty8nd diversity and good relations between persons ot different
racial groups in society. so that the benefici8ries are able to realise theirfull potential.
help meet their need5 and to partlClP8te more fully in society.
Mlghty Men of Valour a Company Registered in England No.05515628
Companytype:
Private Limited Company byguarantee without share capstsl use of'Limited' exemption.
Awards & Nominations:
Nominated: Croydon Business Resilience Awards2021
Nominated: BAME Apprenticeship Awards 2020
Winner: All ages Familysafetychallenge 2018
Winner: Croydon M8yo¢s CiwcAwards- Civil Life Award 2013
Annual report (include statement of purpos•)
Mighty Men ofvalour IMMOV) has been established in Croydon for over 18 years. Itbecame a
registered company incorporated on 21stJuly2005 and a registered Charity injuly 2009.
OUT service delivery has developed overtheyear$. Initiallywe supported men, fathers and their
familie8 in the community through different support programmes. Our support has now
expanded to providing mentoring school in schools to providing respiteloutreach support to
childfen with disabilities. We would like this support to extend to supporting adults with
learning ditticulties and providing personal care Idomiciliary care) where required.

Office Loeatton and Description".
Our office is located at Square Root Businèss C8ntr•, 102-116 Windmill Road.
Croydon, CRO 2XQ.
Our office is on the f irst floor.
We have access to two Training Rooms and a Business Suite on the ground floor.
We also have an adjacent Room forsupervision and Staff Appr8isal meetings again
located on the ground floor lrfand when required).
There is a staff canteen space for breaks and lunch.
Thero is a short-stay car parking for visitors
Reception and toilet facilities for the staff and visitors.
Ourvision of the organi$ation's rolewithinthe communlty:
We have a clear vision and direction for our org8nisation.
Overthe twentyyears, MMOV has $UPPOrted people in ourcommunity. We then supported
families and those at risk of offendingto prevent broken families and to improve the future
outcomes ofyoung people. This led to US 5UPPOrtingyoungpeople and iheirfamilies in
schools. and now those ¢hildien with learning disabilities.
As our children with learning disabilities get older. they transition to adult care. As we have
supported these young people for years. 5UPPOrting them as they transition to adult care is a
natural progression for us.
Once registered with the CQC. we can continue supportingthese young people with learning
difficulties in the community, providing Respite l OLrtre8ch Support and helping them in their
homes by providing personal care where necessary.
How does our oiganisation serve the people we care fo
We presentlysupportouf community by providingsocial care support toyoung people aged 5
to 17 in various boroughs in London. We also provide respiteloutreach 5UPPQrt to children with
learning disabilities in Croydon. Hackney and Sutton.
Our re$plteloutrea¢h support:
Since 2012, we have provided supportfor Childrenwrth Disabilities ICWDI aged 5t0 17 years
old in Croydon. In the past fouryears. since 2020. to CWD in Hackneyand the City of London.
We now have started providingsupportto CWD in Sutton.
The ICWD) have a range of conditions. such as:
Learning difficulties
Autisti¢ spectrum conditions
Sensory impairments
Physical Disability
21Page

We havethree directors:
Frederick Clarke- 31 May 2011118yrs in offic61
Maxine Benjamin -08 April 2014 (10yrs in office
Anton Richards- 01 June 201718yrs in office
All the directors are trusteeg except Fredenck Clarke who is not a Trustee.
We 8re presently looking io recruit new TrusteeslDirectors for MMOV. All the
trusteesldirectors (except Frederick Clarke) are unpaid volunteers. They have supported our
organisation to support young people and their families in the community over 10 years.
We are now lookingto extend ourdelivery service to Health and Social Care arena. Only
Maxine Benjamin is qualified in this area because she is a qualified Social Worker.
Registered Manager-IRegulatlon 7)
Rèmi Adeyemi
Diploma in Leadership and Management Level5
8achelor ofArtwith Honours in Healthcare Management
Safeguarding Children Level 1
RiskAssessment Level 1
Care Certif icate (Standards 1-151
Oliver Nc Gowan MandatoryTraining on Learning Dis8bility8nd Autism part 1, end.
Designated Safeguarding Lead Training.
Remi has worked wth ourorganis8tion forovera yearand started as 8 Deputy Managerto
obtain the experience in ourarea of expertise. Remi progressed to Managerand plans become
our Registered Manager.
Remi is responsible seNices users. person<entred care, and the recruitment of qualif led.
competent. skilled and experienced with the support of Marcus (see below). and forcare
plans. audits. risk assessment and Inspections with the support of Maria (see below).
Remi is responsible for ensuring all the audits. risk assessment. mock inspections.
stakeholder's survey$. CQC inspections are conducted and recorded usingthe QCS
Compliance management. Bright HR andlor on the Nourish care management software.
Remi is 81so responsible for Staff Training Matrix. staff recnjitment, qU81ifications.
competence. skills experience to deliver person-cared care and to ensure DBS, references,
Staff Induction. Supervisions. Appr8isals and CPD are completed and saved securely.
SIPage

Nominated Indlvldual- (Regulation 6)
Fiederlck Clarke- Dlrector & Founder of MMOV
LLB Business Law Degree
Finishing his Level 5 Diploma in Leadership and Managementin Health and Social Care.
Frederick Clarke is the founder of the org8nisation. A director and h89 8 Law Degree. He is
presently completing his Level S Diploma in Leadership and Management in Health and Social
Care.
Deputy Care Manager:
Maria Ikongwu
Basic Psychiatric Nursing.
Care Certificate {Standards 1-151
Maria has Mo years domiciliary care experience in the UK
Three years nursing experience in Nigeria and is preparing to convert her Nigeria Nursing
qualification to UK status.
Maria will be working towards converting her Nigeria nursing qualification to a UK
nursing qualification and is required to complete OEf, CBT and OSCE exams within the
next two to three years.
Maria is response with Remi s responsible for services users, person-centred care, and the
management of qualified. competent. skilled and experienced and for care plans. audits. risk
assessment and inspections.
Maria 15 also responsible for Staff Training Matiix. and ensuring that staff are competence.
skills expeiience to deliver person-cared care and to ensure Staff Induction. SupeNisions,
Apprais81s and CPD are completed.
Maria will be responsible forstekeholder8' suryeys. usingthe QCS Compliance management.
the Nourish care management software. Rotacloud for staff rotas management, elements of
Bright HR.
Oeputy Nominated Individual Manager:
Marcus Francis
Bachelor ofArtwith Honour in Business Management.
Recruilment Management Level 4.
Safe Recruitment in Education. Level 3Award in
Emergency FirstAid at Work IRQFI. Safeguarding Children Level 1
RiskAssesgment Level 1
Access to Higher Education Diploma IComputing)- Recruitment and Payroll,
He has started his Level 5 Diploma in Leadership and M8naEement in Health and Social
Care 8pprenti¢eship.
61Page

Marcus has Worked with our organisation since 2022 and is qualified. competent. skilled 8nd
experienced in Business Management and recruitment and is presentlyundertaking a Level 5
Diploma in Leadership and Management in Health and Social Care apprenticeship. Marcus
will be responsible for using our Bright HR software to record. timesheets, agency staff hours,
Siaff Training Matrix. Staff recruitmènt. Qualrfications, qualifications. competence, skills and
experience. DBS. references. right io vmrk and Staff Induction.
Accounts Manager..
John Sarfo
Certificate in AccountinglQCFI. AATLevel 2. AAT Leve13 Diploma in Accounting IQCF)
John has been worked with our organisation since 2014 and is qualified, competent. skilled
and experienced in Account$. Taxand Payroll. He uses OUT Xero softwarefor alloui accounting
needs.
Service User Liaison Officer:
Renee Roblnson
HR Support Level3
Renee responsibility is to conduct service users feedback and collects this for our use. Her
role isto contactthe seryice users everythree weeks for an externalcheck-in with howthe
support and care is processing. Renee collects. records and infofms Frederick or Remi ofany
Complaints and compliments which we then action.
Renee will a150feedbackto seNice user of8n actions have completed and to record howthe
companywas resolved or wh8t further 8Ction needs lo be taken. This is done viable
spreadsheet. but this process may later be included within the Nourish or QCS software
systems and JotFom) also u$8rto obtain stakeholder'sfeedback.
Siaff Workforce Compositlon: (Regulation 18: Staffing)
We have approximately50 part-time staff workingwith Children with Disabilities ICWDI
throughoutthe London Borough. who eilher require 1.1 supportor 2-1 support.
We pay our staff weekly. above the London Livingwage. with ihe additional holiday. All staff
have a Contract of Employment. and we pay pension contributions for all st8ff. We have
various staff who are all ages and nationalities.
Ourvoluntearg:
Our volunteers do not provide any care suppon but mayoccasionally provide admlnloffice
support.
71Page

Apprentlceship Programme:
MMOV is both proud and pleased to have been able supportyoung apprentices within our
organisation since February2019. We have had over six apprentices, over sixyears, who havé
successfully completed theii apprenticeships within our organisation. Our present apprentice
is training as a Level 3, Business Administrator.
Other Siakeholders: (Regulation 19: Fit and proper persons employed
Ladbrook Insurance: Charity Insurance & Public Liability
BizNav: _ Chartered Accountants & Registered Auditors- wwM.biznavca.co.uk
Other Stakeholders & Services:
QCS:_ QCS- CQC Compliance Management Tool
Nourish:. Nourish Care
Bright HR IPeninsula):_ HR SystemtorSMEs l Bright HR
Xero AccountingSoftware:.Xero Accountingsoftware
Caredemy:_ Health & Socialcare Courses- Caredemy
loiForm:_Jotform is a powerful online form builder that makes it easyto create robusi
forms and collect important data. Jotlorm
Rotacloud: _ RotaCloud- Staff Rota Software
Nourlsh softwafe:
allows us to assess, monitor and review ourcare plans. change care plans. add
personal preferences. and meets our $ervice user'$ needs. 9(1)
Nourish can be used to record. take photos orvideo and to communicate this
information to other staff (through handovers)to monitorthe care and supportto
$eNice users.
allows us to record incidences. create a PBS plan to record any behaviour challenges.
as well as Create an incident report. We can also see how, when and howTesolved the
incident report and what action had been taken to resolve it.
can be used to assess, record and monitor howwe listen and engage our seNice users.
and those people close tothem who can make decisions abouttheir car8, SO their care
plan is person centred. Each SeNice User is encouraged to applythemselves totheir
full potential and make personal choices related to care. support and lifestyle$ they
choose to lead which can also be added to their care plan.
allows us to record ourservice users consent and ensure that our seNice user has
consented to all the care we provide. We can record at.the point of care" if
medication. or an activity. or an interaction has been consented to or refused. We can
also recordwhy consentW8$ refused and record the re850n given. We can create an
alert ifwe feel that the refusal will compromise our duty of Care. so thatwe notify any
relevant family or professional. whilst at the same time allowing our service user to
have autonomyoverthe decision thatthey have made.
enables us to design, carry out. collaboratively those relevant people to assess the
needs and preferences to achieve the desired outcome5 for our service user. 9(3)(a)
and 9131{b))
81Page

enable5 US to record the discussions With family. friends or healthcare professionals.
the care or treatment choices available to their seniice user and evidence this on their
care plan.
can also through their'circle of Care. and their'Family Portal. assist relevant Person. to
make decisions, have to have the opportunitiesto manage theirservice user's care. to
whatever extent they need. once they have been given consent to do so.
9(3){dl. 9(3118) and 9(31(fl
enable us to record and evidence all discussionsthat are held with a cornpetent health
care professional or other per50n. including the risks and benefits involved in this
couise of care or treatment. 913)(c). and enablingfamily. friends to be informed. 9(3)Ig)
enables us to record and monitor the nutritional and hydration needs. to meeting the
wellbeing of our service users. and there are specific care plans in which are included
within the software to record, assess. and monitor the fluid and food intake of our
service users. 913)li)
enables us to act in accordance with th• Mental Capacity Aet 2005 andlorthe Mental
Health Act 1983. the Courtwill appoint an Independent mental capacity advocate
{IMCAI. to make best interest's decision on the service user's behalf.
enables us to develop ettective behawouralsupport p18ns for our service users.
We do this by.
Employingservice Managers who have completed NVQ qualifications up to NVQ Level
5 in Leadership and Management or in the pro¢e$s of completingthis course.
Makingsure our staff are clear about OLJr Vision. Mission Statement. Values and Code
of Conduct of our organisation.
Using Safer recruitment processes to ensure appropriate background checks. e.g..
DBS. references. and employment history have been completed. pefiod to staff
deLivering care.
Recruitingample and diverse group ofcarers. sothatwe increase the opportunity to
match individuals well and who are fully aware of the needs of the individual's they
support and ensuringstaffing levels are always adequate.
Employing a team of qualified. skilled, competent and experienced staff who are
committed to always providing the best Possible care and sep4i¢e, at all times through
an assessm8nt-bas8d proc&sses where we match appropriate skilled staff to the needs
of our service users.
Ensuring all staff receive a comprehensive induction in line with the Skills for Care Tool
Kit.
Ensuring our induction, tr8ining and monitoring is reinf Ofced throughout our practice
and our service users, needs are respected regardless of their age. dis8bility, gender,
gender identity. race. religion or belief and sexual orientation.
Ensuringour Registered Manager undertakes regularsupervision. Appraisal.
Observations and reviews ofcare delivered byour support workerslcare to ensure that
our staff are providing the best quality support in a person-centred way.
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Ensuring ourstaff through ourstaff meetings. supeThision. appraisals. shadowing,
coachingand mentoring are supported to evaluate ourservice users support to identify
any risk factors that may require additional support or intervention and to notity the
service users and their carers where necessary and to ensure only those staff remain in
our setvice.
Ensure staff are trained in safeguarding procedures. policies and procedures and
update their skills through CPD. Training. and personal development which are
regularly discussed and reviewed during staff SupeNision and Staff Appraisals.
Developing person-centred care plans that 8re unique to our seNice useis.
Undenakinga comprehensive riskassessmentof ourservice user's needs, and this is
recorded via our Nourish and QCS software.
Preforrning a riskassessment foreveryactivty our service usef undertakes and
recorded this information on our Nourish and QCS software.
Encouraging safe risk taking by our service users. so they retain their independence.
Usingour Nourish software to
Ensuring information is available to all staff for safg handoverwhich retains
confidentiaknty of the service users through our Nourish softW8re and to ensure that all
information regarding the safety and treatment to our service users is always available.
Ensuring that where there are shift changes there is suff icient suitably qualified,
competent, skilled and experience staff are avaiiableto supportour seNice users and
that our service users are always sate.
Offering Person-centred ¢ore by conductinga tull assessment ofour service users,
needs, developing an individu81ised care plan according to identified needs. and
allowing service users to be fully informed and partlClP8te in the decisions concerning
their care.
Ensuring medicines are appropriately prescribed. administered. supplied with enough
and reconciled in line with current national with the use of E-MAR charts and recorded
using our Care system software.
Ensuring where personal care is delivered that our staff at all times prevent and control
the spread of infection and showthat all reasonable steps have been t8ken to ensure
the health and safeiyof our service userand to manage any risks that may arise during
support or care.
Have 8 zero-tolerance approach to abuse. unlawful discrimination. neglect
degrading treatment. unnecessary or disproportionate restraint or the depiivation of
liberty.
Ensuring our staff are supportand activityencouraged to record and reviewcomments
about the service and listen to ideas on how safe working practices can be improved.
As well as records and all incidents and near misses are recorded and this information
is used to prevent further incidents and to improve the quality of our service.
Being quickly identifyifcare or supportworkers performan¢e drops belowthe standard
required and being proactive and de¢isive in taking any corrective action necessary.
Ensuring our support workers in maintaining service user confidentiality and safety in
line with our Data Protection. GDPR, Safeguarding and Whistl8blowing Policy.
Ensuring that the care and support provided is flexible to respond to the changing needs
or requirements of the serwce user. providinE openness, transparency. listening and
respondingto feedbackwhich protects them from any fonn of discrimination.
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Ensuringwhere we are supportinga service userin their own home or in the
community. we make every effortto make sure thatthe 8quipment they use. whether it
is prowded by us or not. is clean. safe and suitable for use.
EftoctiYL" We do thls by:
Conducting Personal NeedsAssessmentstO ascertain ourservice Users physical,
mental health and social needs holistically. and to ensure their care. treatment and
support is delivered in line with legislation. standards and evidence-based guidance to
achieve effective outcomes forthem.
Conducting Person-centred Care Plans. where we ensure there is no discrimination or
bias when making care and treatment decisions. This includes nutrition and hydration
need$ (including those related to culture and religion).
Carefully monitor information about the outcomes of Service User's care treatment and
8¢tivities to improve their outcomes and to ensure we allocated the right staff with the
right skills, knowledge and experience to our seTvi¢e users to achieve those deslred
outcomes.
Supportingsetvice Usersto m8intain independence andto maxirnisingthe individual's
capacityto be mobile and provide self-care to manage theirown health. care and
wellbeing needs.
Ensingour staff have completed the Cere Certificate as required by CQC and other
Mandatorytraining $u¢h a5 Safeguarding, RiskAssessment, and FirstAid.
Ensuring where required staff are trained in MovFng and Handling. Food Hygiene.
Infection Prevention and Control. Recording and Reportingcomplaints, Compliments.
and GDPR.
Ensuring our SeNice Users will receive consistent. coordinated. person-centred care
and supportwhen they use our service. orare moved between different sorvices
through the use of our care system software and partnership working.
Using care system software beingable to plan. track and monitor8 consistent
coordinate delivery of our service, seven days a week, and this is monitored and
recorded using our Nourish Care system to help us constantly improving our service
user's Outcomes.
Ensuring oursemce users consent is always obtained before any support ortreatment
is undertaken.
Ensuring we embraced the 6 C5 recornmended by NHS En8land by providing
exceptional carewith compassion. highly competent. excellent communication,
courage and commitment to excellence.
Ga(Inu0￿. Wg do this by:
Providing a se￿iCe that is safe. caring. effective and responsive to the needs of the
SeNice Users. to safeguard and support their health and well-beingto a high Standard.
Employing staff who are skilled and experienced delivering support with kindness.
dignity. respect and compassion and when needed, to provide emotional support.
respecting the choices and decisions of our service userlsl.

Monitoring, observing and supervising our staff to ensure that they deliver care with
kindness. dignity. respect and compassion.
Ensuring we involve listening and engaging our Service Users. and the people close to
them, in the decisions about their care. through their Person-centred C8re Plan. and
each Service User is encouraged to apply themselves to their tull potential and make
personal choices related to care. support and lifestyles they choose to lead.
Ensuring that Service Users are healthy. happy and able to achieve their health goals by
enjoying their day-to-day activities. promoting their social and emotional well-being.
regardless of any heAlth limitations. changing needs or disability. strive for
independence, and an opportunityto successfullycontribute within their
communitylsociety.
Working in partnership with Service Users, and providing opportunities for families to
express iheir views, and influencing how the service is run and developed through
informed choice. to enhanced quality. and rnaximi3ing ourserwce Users satisfaction.
Safeguardingvulnerable adults and young people we ensure that OUT Service User's
safety is of paramount importance and that Service Users are always protected from
abuse and avoidable hami.
Listening and engaging with our service users. respecting their choices and responding
to changing their needs.
Providing continuity foi families through flexible. regular. planned care and emergency
support.
Ensuring that staff are highly skilled and trained so that service users and their families
hav8 confidence in their skills and quality of care
Ensuring our staff continually monitor and audit the quality of the service.
Service users have the right to be listene(i to and encouraged to be f ully involved in all
aspects of their care and support to ensure their support is tailored to them.
Ensuring our support and carers workers maintaining service user confidentiality and
safety in line with our Data Protection. GDPR, Safeguarding and Whistleblowing Policy
and any sharing of information in linewith GDPR and protectedlencrypted software. so
we can protect the privacy of our servrce user's information and data.
We do this by.
Having a Keyworker for each Service Userwhowill be responsible for make sure the
information about our seNi¢e user is recorded accurately and that their wishes are
followed and whoare responsive to their needs.
Providing integrated care service that meets the needs of the community within
community setting or a Service User's home.
Always tisten to the concerns and needs of ourservice Users. and with iheirconsent,
consult other professionals such as GP. social workers. orfamily or friends.
Delivering services either in the comfort of the Serwce Users. home or providing
activitie$ in the community which are appropriate to the needs of our SeNice Users.
Ensuringstaff can meet the information and communication needs our Service Users
by the use of Makaton, PECS. Sign Language. orthrough Story books or handheld
devices. and this information is recorded usingourcare system softw8re.
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The levelofsupport we provide is determined followingan assessment and 15 usuallyfor 1.1 or
2..1 support, depending on the young person's needs. AIICWD'S are allocated a Keyworker
who conducts regular reviews with the family. Our service gives us the opportunityto support
service users outside of the community- They wiill receive regular visits from trained care
workers who can supportthem in the care thatthey need.
Statement of Purpose:
Th18 18 the servlce we will provide for adult service users which requlres CQC registration
because il is a regulated •¢tlvity Is:
Outreach l Respite support to adults with leaming difficulties. and
Personal Caie IDomicili8ry Care).
Outrea¢h l Respite Support to adults with iearningdifficulties.
The OutreachlRespite service provides support for service users with 8 learning disability.
autism, behavioural. mentsl health. orcomplex c8re needs. This mayrequire 1.1 or2:1
support package ofcare. for specific hours. and days during theweek. This bespoke support is
similar to a befriending service which provide respite support outside in the community but
will also allow us to provide care and support within their home.
It is because our service user may want the support to take place on occasions within their
home is one ofthe reasons we are seekingto be registered with the CQC. Any c8re orsupport
within our service users. home may constitutes personal care and therefore come underthe
umbrella of a regulated activity which needs to be re￿stered with the CQC.
Even though our seNice users can still access the community. to preveni social exclusion.
promote independence, and providefamilies with some respite care. any cere conducied in
our service users home. will be considered to be personal care which is a regulated activity
and needs to be registered with the CQC.
We have also noticed that more local authorities are requesting that service providers are
registered with the CQC to prevent any confusion or contravention of this regulation.
Personal (dorni¢iliary) care ¥eTvice
As we intend to support our seNice users in the home. we will haveto re￿$ter as a provider of
personal care.
As we must registeras a provtder of personal care. to supportour service users. we decided
that this should include domiciliary if and when required.
This would enable us to provide bespoke caTe to service users within their own homes and if
they required 8ny 8dditional personal c8re support. we would have quolified. competent. skills
and experiences stattto support their cere needs and prefeiences.
31PaEe

Our Registered Managerwill review all referrals and ¢onsiderwhether we can meettheir
required level ofsupport nee(Js and whetherwe have suitable staff to support Iheirneeds
Oncewe have undertaken all the initial. personalcare needs a$se$smentS We willde¢ide with
the service user and their family if our service is the right setvice for them. If the service user,
their family or person who is responsible to make legal decision on their behalf 15 happy to use
our service. then preparation is made to create their person-centred care plan and to make
preparation our staff to meet our service user and become familiar the care they require.
Our m•3slon Siatement:
°To transform people's lives for a better future".
Vision:
To provide outstandingc8re and support services in 8 safe. healthy, warm and friendly
environment and to improvethe qualityoflite for everyone involved.
Valu•s:
To make a difference through passionate care. support. education and training.
Prlnclples:
Our principles are to empowerourservice usersto take an active part in the development and
evaluation of our services.
Culture:
We believe that by embodying a culture in whlch everyone 1$ valued, equality and.diversity
are embraced. and where everyone is encouraged to achieve their full potential.
Our ihree priorlties, when supporting those who use our setvice:
Communication
Safeguarding
Quality of our Service
Companytypo: Private Limited Companybyguaranteewithout share capitaluse of'Limited'
exemption
Companl•s House: Mightymen of Valour IMMOV)-05515628- Incorporated on 21 July 2005
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Our staff having up to dayinformation. aboutourSer¥ice User, through the use of
handheld devices which also monitors staff timekeeping. tho support needs of our
Service User, which includes Medication Administration. Epilepsysupport, Peg Feeding
and records Service User's consent or refusal of support.
Ensuring appointments. care and treatment is delivered and coordinated through our
Rotacloud and Nourish Sof￿are. which assists us to be accessible and responsiveto
ourservice Users. especiallythose with complex needs.
Valuing our Service User's privacy, contidentiality, informed choice. autonomy, dignity.
and respect for their values and beliefs despile age. race, nationality. 18nguage.
religion. age. sex or saxual orientation. without any discrimination.
Giving our seNice users. family. friends and accessto make complaints in several
ways. via our staff member. ouroffice. by NourishApp. through ourfeedback forms,
through our three-week quality monitoiingealls, and through our website Complaints
Policy.
Identifying. receiving, handling and responding to complaints from service Users. Staff.
people acting on their behalf of our Service User or other stakeholders, and all
complaints must be investigated thoroughly and any necessary action taken where
failures have been identified.
Welcoming anyfeedback ot any kind and treatingall complaints and compliments
received by us a positive wayto enhance anrl improved the quality ofour service. and
when requested to do so. we must provide CQC with a summary ofcomplaints.
responses and other related correspondence or information.
Ensuring confidentiality will be maintained and safeguarded and any infonnation kept
about Service Users, theirfamilies and carers will be made available to those
individuals on request. in compliance with data protection legislation and will only be
given to other agencies as required by law. in exceptional circumstances io prevent
harm to OUT Service User or, with the permission ofthe Service User orlwhere
appropriate) their representative.
Ensuring all information relating to the service userwe support. and our carers is
treated with the strictest of confidence and access to this information is limited to
people on a need-to-knowbasis
Ensuring that if we become aware of incident relating to our Service User. we will notify
the relevant person that the incident has occurred and provide reasonable support to
the Service User in relation to the incident.
Ensuring our Regisiered Manager reviews actions taken in relation to all complaints and
disputes on a regular basis in order to identify any trends and address any systemic
issues.
Ensuring that high standard5 of care are maintained through regular audits. risk
management, monitoring. and evaluation of cafe provision through ourQuality
Assurance system.
èl
lad: Wo dothis by:
HavinE several systems and processes in placeto continually evaluate and seek to
improve our governance and auditing practice. Having a clear vision and realistic
strategy to deliver high-quality sustainable care to our service users with a sustainable
deliver plan.
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Having a culture of high-quality. and sustainable care with a track record with our
Service Users.
Having an organisational chart which outline the responsibilities, roles and systems of
accountability within our organisation.
Having a highly qualified. skilled, experienced leadership with years of experience of
workingwith peoplewith various needs and delivery high-quality, sustainable care.
Having clear processes through the use of robust management systems Such as
Nourish Care 8nd QCS software systemswhi¢h helps us to maintain accur8te records
which are effectively and efficiently our seNices process. and these are conlinually
monitored. audited. reviewed. evaluate and improved.
UnitisinE BrightHR software training and support services this assist us in providing
CPD. Learning, continuous improvement and innovation support to our st8ff whilst at
the sametirne providingour staff with up-to-date policiesthrough our QCS and quality
care through our Nourish sofmare.
Continuously seek and act on feedbackfrom everyone usingour service. frorn Service
User's and those acting on Service User's behalf, including staff and other
stakeholders. so that we Can continually evaluate the seNice and drive forwards
improvement.
Giving our seNice users. public. staff and external partners the opportunity to be
involved and participated to help us to deliver a high-quality sustainable service.
Conducting risk assessments with seNice users when wetake them out in the
community. and within their homes to ensure safetyand qualityofsenJi¢e for our
seNice users. supportworkers. the general. the public. and our stakeholders.
Securely maintain accurate. complete and detailed records in respect overall
m8nagement of all regulated activities.
Providing, where requested. written reportto CQC setting out howwe assess. monitor.
and seek to improve the quality and safety ofthose indiv5dualusing our seNices.
Being fully insured to meet the requirements of Employers and Public Lt'ability.
We wantthe bestfor ourSeNice User and our Staff. Our role is simply to supportour staff to
bring out the best in them and foi them to bring out the best in our Service Users.
If you have complaints about our Se￿iCe or dissatisfied with their response, you have received
from us, you can complain toyour local authority.
If you are still dissatisfied at the response of the local authority. then you Can contact the Local
Government Ombudsrnan ai www.igo.org.uk
At anytime, you can tell CQC aboutyour experiences. CQC my not respond to individual
complaints. however if you are experiencing poor care. or if you are experiencing good care.
then you can provide your feedback via their website: www.cq¢.org.uklpubliclsharing-your-
experience.
Annual report ol incidents. safeguardlng:
The were no serious incidents or serious safeguarding issues.
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Annual report of ¢omplaint5 and compliments:
We have asked all of our stakeholders to rate our service on a continuous basis over the year.
This includes our service users. parents. carers. social services, staff and other agencies. We
have asked them to rate our service from O to 5. Over 95% have given us 415 and 515, with only
one service users giving us 315. Overall, of serwce from our service users is rat8d good.
Mentoringsupport".
We have continued to pilotour Peermentoring Courses in a few8chooLs. and we hopa to
extendthese courses to more schools in London.
Mentoring and Care Support".
We hav8 extended our Menioringand Care Supportto in¢ludeyoungwomen. Children with
Disabilities (CWDI and Adults providing Respitetofamilies. We planthatvalouryouth and
Adult Services CIC will starttotake on some ofthese areas ofwork in schools and with
children and MMOV willtake on directworkwith young men 8nd males.
VaÉourAwards Ceremony2024: Tuesday 23rd April 2024.
Presentation of Awards byThe Worshipful the Mayor ot Hackney• Carollne Woodley
Purpose of our awards:
1. To recognise oui staff for the work they have done. e5peciallythrough Covid and Lockdown
2. To recognise our service users. parents and carers
3. To recognise schools. socialworker and othersupport agencies
The award5 were well attended. by schools, social workers. parents. service users and our Staff. It
was a very successful event, and we would like to thank the support of the Worshipful the Mayor of
Hackney. Caroline Woodley, Pastor Buttler and the Members of LLFGF for their support.
Hackneyand Cityol London Council & Croydon Council
We continue to work closelywith Hackneyand City of London Council & Croydon Council and
other Ioc81 authorities, continue to deliver vital support to vulnerable children in these
boroughs. We would like tothank Ha¢kn8y arid the City of London Council & Croydon Council
for giving us the opportunity to support these children, families and professionals in this
borough, and we hope to be able to deliver more supportthroughout 202312024.
Registration wlth the Care Quantity Commission CQC
We hope to register with the Care Quantitycommission CQC bytheend of2024125 and
continue to provide support not only for children. young people with disabilities and care
respite support, butwe hope to expand our5UPPOrtto adults.
Wewould like tothank God, ourTrusteeslOirectors. St8ff, seryice users. schools, social
workers. local authorities, the community. church. sponsors. contributors. and friends of
MMOV for their continued support this year.
Thank you.
FrederickClarke-CEO MMOV
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