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2024-03-31-accounts

eafness Resource Centre DEAFNESS RESOURCE CENTRE UMITED (LIMITED BY GUARANTEEI TRUSTEES, REPORT AND ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2024 Cornpany No.. 06807282 Charity No: 1128148

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI CONTENTS PAGE Annual Report of the Board of Trustees Independent Examiners. Report 17 Statement Of Financial Actniilies 18 Balance Sh&t 19 Cash Flow StaterrEnl 20 Notes to the Accounts 21-30

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 The tru51ees are pleased to present their report together with the financial statements of the charity for the year ended 31 March 2024. Reference and Adminsstrative Details Charity number: 1128148 Company number.. 06807282 Chief Executive: Ms H Fitzgerald Registered Office 3240 Denlons Green Lane St Helens Merseyside WA10 2QB Independent Examlner Mr David Hudd Livesey Spottiswood Chartered Accountsnls 17 George Street St Helens Merseyside WA101DB Solicitors Barrow & Cook Solicitors Limf(ed Victoria Square Sl Helens Merseyside WA101HQ Directors & Trusteos The directors of the charitable company Ilhe charity) who are also its Iruslees for the purpose of charity law and throughout this report are collectively referred lo as the trustees. The Iruslees serving during the year and since the year end were as follows.. Mr P Steele- Chair (resigned 16 July 20241 Mrs J Yate5 - Treasurer Mrs P Callaghan Mrs K Sheridan MrG Evan5 Mr G Cockburn Irelired 2 October 20231 Mr B Hardiman Co￿pted Cllr L Clark In accordan￿ wi(h the conslitulion. al the Annu81 General Meeting all of the Iruslees retire and, being eligible. offer themselves for re-election.

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEE REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Structure. Governance and Management Goveming document The compally is governed by its Memorandum and Artides ofAssocialion. The company is limited by guardntee and has no share caprtal. Underthe lems of the Memorandum every member of the company undertakes lo contribute lo the assets of the company, in the event of il being wound up while they are a Member, or within one year after they cease to be a member, for payment of debts and Ikgbilrties of the company contracted before they cease lo be a member, and oflhe costs, charges and expenses of winding up. and for the adjuslmenl of the rights of the contributors amongst Ihernselves such amount as may be required not exceeding £10. Appointment of trustees The trustees who have served during the year are sel out on page 1. The trustees are eknled by members ofthe company. Trust&9 selgction and development policy The charity recruits, Iruslees and co-opted members onlo the board who can provide leadership, vision and direction lo sustain and develop the charity, and support the achievement of Ils objectives based on their skills, experience and knowledge. We actively seek lo achieve an equal representation of Dldeaf and hearing members in line with OLJr memorandum and articles of association. Nominations are made in writing and musl be countersigned by an existing management committee member. The nomination is considered al the next committee meeting. If selected, the nominated person receives an induction pack containing the charity's Memorandum and Articles ofAssociation, a role description and additional dLJties of officers and the lalesl annua5 report and accounts and business plan. Potential trustees a￿ invited lo observe at a management meeting prior lo agreeing lo become a trustee. We actively follow Charity Commission guidelines on effective trusteeship, trustees are offered training appropriate to their role and undertake mandatory Safeguarding training. Organisation The board of Iruslees administer the charity. A Chief Executive is appointed by the Iruslees to manage the day-to4ay operations of the charity. To facilitate effectwe operations, the Chief Execulwe has delegated aulhonty, within terms of delegation approved by the trustees, for operational matters. Key Management Personnel The Chief Executive is regarded as key management personnel wiihin the current structure oflhe charty. The Iruslees undertook a review of the staff grade and salary slructure in January 2a23. The charity's pay slruGlure had remained slagnanl due lo funding pressures and the impact of the pandemic. The new structure was based on cuirent National Joint Counci5 scales and was introduced in April 2023. The review also included a review of the CO salary and job description to reflect existing duties and respon5ibililies. Trustees have agreed to review the structure annually. Risk Management The Iruslees consider the major slralegic, business and opèrational risks that the Charty faces each year when considering budgets and business plans. Systems have been developed lo monrtor and ¢onlrol these risks lo mitigate any impact that they may have in the fLJture.

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuadl FOR THE YEAR ENDED 31 MARCH 2024 Obje￿iveS and Activities The objectives forwhich the SocÈly is established are'_ For the relief of deaf, deafened, hard of hearing, deaf-blind people IbeneficiarK?sl Iwing primarily in the St Helens Borough and other areas of the UK (area of benefill in such charitable ways as the trustees shall deem appropriate. Mission To Challenge inequalities, advocate best praGtice and enable greater participation. Vlslon To create a community in which Dldeaf adults, young people and children can communicate, and Iwe independent and fulfilling lives. Core Values Respect Fairness Accounlabilty Quality for each other, clients and partners in *tilude, 8pproa¢h and delivery lo all stakeholders underpinning all we do Diversity Statement The Deafness Resource Centre embraces diversity. We recognise that everyone is individual and has a right lo be treated fairly. We will uphold this ethos and actively pursue equity in our service delivery, employment and recruilmenl processes and through our work with extemal partners. Understsndlng and Reportlng on Public Benefit The Trustees of the Deafness Resource Centre Limited are fully aware of and understand the requirement lo report on the charity's activities in relation lo Public Benefrt, as sel out in the Charity Commission's guidance. The trustees have paid due regard to the guidance when managing the activities of the Charity and in reporting on ils a¢tivilies in this annual fftport. Welcome From The Chair 11 gives me great pleasure to introduce our 15th annual report and accounts. In this my first full year as Chair, we have reviewed the governance slructuie and implemented changes that ensure we operate in a more efficient and inclusive manner. whilst ensuring Ihatthe Chief Officer and herteam are supported to fulfil their roles lo the best of their abili(ies. Being chosen as the Mayorfs charity was 2 great honour, helping lo raise the profile of the organisalion and ils work. as well as raising much needed funds. My thanks go lo Cllr. Lynn Clark for supporting the DRC. This report goes some way in reporting the real impact of our work improving lives and raising aspirations. in reality thi5 is just part of the story. The staff team often go above and beyond to ensure clients g61 the best possible experience and outcomes when accessing our setvices,. their passion and dedication is ou151anding. I would like to thank all the staff and volunteers. and my fellow Iruslees for contributing lo another successful year. Paul Steele

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEE) REPORT OF THE TRUSTEES l¢ontinuèdl FOR THE YEAR ENDED 31 MARCH 2024 Chief Executr¥e Officer's Report This year has been positive for the charity. we have maintained a sound financial base through increased income geneiation, further supported through a core grant awarded by Garfield Weston. Vve were also pleased lo learn that Global Make Some Noise grant would be doubled giving the project two years funding instead of one year. The project ha5 produced some great work for young Dldeaf people which is detailed in this report. We were honored to be chosen as the Mayorfs Charity which has been an amazing journey which included afternoon lea, Santa run, and an amazing Question of Sport event all lo raise funds for the DRCI Our growth areas have b￿n the delivery of training, particularly Deaf Awareness IDAW) and ICAN Sign, and Direct Payrnent Support. We were commissioned to deliver DAW sessions to front line staff al Whiston and Warrington hospitals. The feedback was very positive resulting in further sessions booked for the nexi year. We are currently supporting four young people through Direct Payments with a further two starting in September 11 is great to see the difference this 1..1 work makes in the lives of the children and young people we support, their confidence shines through as they achieve personal goals and become more independent. One of the key objectives for this year was lo review and develop the charities, governance structure and operation. Following a self-assessmenl review and a skills analysis. key priorities were identified, and a plan pul in place. This work is ongoing and will lead to a more cohesive and Productive governance structure that underpins and supports the wod< of the charty The DRC remains an active partner in local strategic boards and ne￿OrkS, promoting the work of the organizalion and ensuring the needs of Dldèaf people are considered in the broader development of services and inilialives taking place across the region. We value working with our partners, their input contiibules lo our success in improving the lives of Dldeaf people, collectively we can achieve more. Looking ahead, we know we face funding challenges in the 25126 financial year as our major grants end. The funding landscape is under great pressure and demand is increasing, meaning many vital servi￿9 are at risk of being lost despite the evidential need. The reliance on grants to deliver key services should not be taken as a given, nor should the impact of losing them be ignofftd. In closing, I want to thank my wonderful staff team and volunteers who, without hesilalion, continue lo produce the most amazing work re5uking in even rn0￿ amazing success stories. Thanks also to the Management Committee lor their continued support. Helen Fitzge￿Id Treasurer's Report A positive year end balan￿ with an increase in unre51ricled income. We have pushed hard to generate income from sale ol services, particularly training. where there has been a signific8nt inuease in the demand for Deaf Awareness Training and Ican Sign, which is an introduclion to BSL aimed at children and young people. We have also delivered accredited BSL courses at level 1 & 2 with more courses planned next year. The interpreting service has maintsined income levels despite losing a key purchaser last year. and as a result of direct marketing brought in new customers across the region. Th8 service is known for its client ¢entred approach, strong Customer relationships and a willingness to 'go the extra mile, which is reflected in the outcomes and tsrgels achieved. We were gifted a legacy from a genueman not known lo us. who had taken Ihe time and considerabon lo include the DRC in his Will, this unexpected gift makes a big difference giving the charity additional resources lo deliver services lo more people.

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 We know we face funding challenges in 25126 as our Lottery grant comes to an end. This is why we are maximising opportunities to generate as much income a5 possible lo enable the charity lo retsin the vital services we provide, in the short term until funding can be secured. On behalf of the Trustees, I would like to express thanks to the Chief orricer and her learn for their excellent work in making a real difference to lives of many children, young people and adults living wlh deafness and hearing loss and, al the same time contributing lo the charity's financial wellbeing. I would also like to thank my fellow Trustees and Cfropled members for their ongoing drive and due diligen￿ in the governance of the charity. Janet Yates Achievements and Perfomiance The charity has a number of strategic aims against which performance is measured, as follow5-. 1. To deliver high quality services that empower, enable and support the D/deaf community D/dealAdvocacy SeThlce The service has supported 46 individual clients with 119 inlervenlions. The chart below shows the casework by theme with benefits and health showing the greatest demand for support. Advocacy Cases by Theme Other Family • I Social Care 4 Employment ￿ S Beneflts 35 A key part of the role is to engage with setvice providers and slalulory agencies to ensure their services are aceessible to Dldeaf people. Successful partnerships have been established with.. Merseyside Police Mersey and West Lancs Hospital Trust Warringlon & Hallon Hospital Trust Department of Work & Pensions Merseycare

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Advocacy service clients- Impact assessments showing client's wellbeing indicators.. Making a difference l. Confidence 5. Safety 2. Independance 3. Loneliness 5rart of 5U9porr 4. AnxiÈr¥ End o15UPPOrt Communication Service The setvice has dealt with 1,341 interpreter bookings filling 970/0 Within a given Iirneframe. The chart below outlines the related area of work for bookings taken. This includes out of hours bookings for secondary healthcare providers. Interpreter Bookings ICAN 1 5 Other 11 19 Mental Health • 38 Employment • 11 Health & Social Care • 16 Secondary Health Primary ca￿ linc Dentall Legal 1 2 716 education & Training 29 ORC • 10 This includes improved working practices, ac￿SS lo remote interpreting, clear guidelines and training for Staff.

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 How well does the Communication Service meet your l your client's needs? In￿ered.. S S*1p9e￿..o 14o&rr4teiv °We are very lucky in Sl Helens ft)r all the Ihings DRC provide with interpreters. They understand what we need, and we don È have to explain. Appr8ciate how h8rdyou woth lo gel all appointments covered." Environmental Aid5 The service has dealt with 802 referrals across three boroughs. St Helens Equipment A55es5rnents Halton Equipment Assessments 19 115 157 61 Home Atstrssment ll CentreAssessmènt HomeA55essmènt cent￿￿$Se$smeTht Drop In Drop Inlphone Reviewsrepairs In partnership with Bradbury Fields we de811 with 137 referrals lo fil equipment for Knowsley residents. We supported our partner, Merseyside Society for Deaf People, to cover staff shortages and undertake 33 equipment assessments. "ExlTrmely valuable service, personal, very helpful. will go the extr8 mile. well suited lo ￿le.

DEAFNESS RESOURCE CENTRE LIMITED {LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Case Study.. Mrs R of Runcom was unable lo wear hearing aids, and she was becoming very anxious as she was aware her television was on very loud She also likes lo listen lo the radio al night if she can't gel to sleep. She was also feeling very isolated as when her family gel together, she can't follow the conversation. I set up a Sonumax television aid with over the ear headphonos. She was delighted that she can now hear the television clearly even when her TV is on only number 5 volume. We also tried the c￿SCend0 personal listener that she can tske out with her to appointments or other family members houses. Sh8 couldn't believe.thal she could hear the conversation so clearly and got very excited and emotional. •• Halton She said"1 can'tbelEve it, like a miracle, I hadnoidea these Ihings were available. l am looking forward lo seeing my family today now as I will be able lo follow tha cOnve￿a￿'0n and won't feel so isolated. Sensory Services Chlldren, Young People and Familles The Ican project is entering ils final year of Lottery funding. It has evolved and developed over the past four years in direct response lo children and family's needs. In this reporting year 133 interventions have taken Pla￿ supporting 80 individuals. ISAN Ican Farnily Support by Theme 19 18 Is 14 13 12

DEAFNESS RESOURCE CENTRE UMITEO (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continued} FOR THE YEAR ENDED 31 MARCH 2024 Geographical Area Family Support 'The Deafness Resource cent￿ is a lrfeline formany families, and l am gTrteful that il is here.. Client Feedback.. "When we found our son was deaf, wg had no ￿ea where lo tum for help and ideas. We feared for his future, as he just kept getting passed from pillar lo post. His edUcat￿n started in a mainstream school with a l..1 who couldn t sign, so was left loplayin the sandpit". 'The Deaf Resource Centre pointed us in the right direction. The staff pointed out the hufflles we would have lo jump lo get him into a proper educational environment. The ResOU￿e Centre has been there for us from day one. Our son is nlne now and is only JuSt￿ceIVIng his fi￿1Year01 suitable educ&tion. This Is due lo the Resou￿9 Centre fighting on ourbeh81f, providing invaluable advice al every lurn. leaching sign to the family, and just basically being Ihere as an invaluable lifeline for both our child and us as a f&milK. St Helens i ￿ver￿OI ¢ Halton M Know51ey w Wirrdl Family Sign Training 15 children and their extended family too part in the six weeks Family Sign Course. 12 sessions of Group Family Sign was delivered al Knotty Ash School Liverpool and Calhcart School Wirfftl. Dlrect Payments 4 young people are receiving 1..1 support through Direct Payments. They undertake various activities with their support worker to develop life skills and improve independence. Informal Learning Signed Read & Rhyme- Across 4 libraries in St Helens. Money Heroes - Initiative offered to us as a recipient of Children In Need Funding, two ORC staff did a training course and had mentoring hour5 to plan out delivery sessions. Resources for delivering the sessions were provided by CIN. 20 parti¢ipanls on the sessions. Healthy Minds National Deaf Children's Society initiative lo provide children and young people with an understanding of their emotions. behaviour and wellbeing. 15 parti¢ipants on the sessions. Sola Arts 1..1 therapy to look al barriers in communication I behaviour between parents and children. 8 parents took part, and a group family session look place at the end of the course. involving 17 children. ndcs every deaf chlld ChlthTren In Nee(1

DEAFNESS RESOURCE CENTRE UMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continued} FOR THE YEAR ENDED 31 MARCH 2024 2. Create greater opportunities for the D/deaf communlty to access pegrsupport and cornrnunity involvement Poor Support Groups Tinnitus and Hard of Hearing support groups are held in Widnes, Runcom and St Helens. Case Study.. In 2022 1 started to have a loud buzzing in my ear, my doctor said that I had severe Tinnitus. this made me feel very low with the constant noise in my head, so I decided lo look online to see rf there was any support available. ALTON TINNITUS sUp￿R7 GAOVPS I found the Tinnitus Support Group in Sl Helens and gave them a call. The lady spoke to me for 45mins, and this alone rnade me feel beller as I knew I was not alone. She told me about the group that runs every month. HARD OF HEARING SUPPORTOROUP5 I went lo the next meeting and found il 3 huge help, The people that I spoke lo were going through the same thing as I was. l am so happy that l joined the group just sharing my experience ang getting help and support frorn people that you don't really know is a wonderful experience. One year on, and I can now pul the noise lo the back of my head and can say its redu¢ed to where I barely notice it. "Thank you lo the St Helens Tinnllus support group for giving me my quality of life back" Chlldren 8 Young Pèople EngagementActlvltles 17 aclivilies, sports camp, wonder arts, family trips, Halloween & Christmas parties and theatre workshops with 108 participants. 15

D&4FNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Youth Resldentlal 10 young people sel off for an adventure in Kingswood, Colomendy, North Wales. Bzlancing Act! Making Firel Building Rafts .1 really enjoyed the Jacobs ladder, I h8d to push myself lo do il as it was challenge for me lo go higher than I have before, I love coming on residential, I will definitely come b8ck, the lood is lovely too" Projecl for Dldeaf children and young people funded through Lottery. The wonderarts aim of Ihe projecl was to enable Dldeaf children and young people to explore why young people and children were proud lo be Deaf. The course lasted 10 weeks. led by a Deaf artist, Christopher Sacre, who was a great role model for the group. There was a celebration of what the group had achieved and the unveiling of a wall mural depicting their thoughts. 17 yOLJng people and children took part. 61

DEAFNESS RESOURCE CENTRE LIMITED IUMITED BY GUARANTEEI REPORTOF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 3. Facllltate a better knowledge and understandlng of deafness and hearing loss within the community and service pmylslon Training & Deaf Awareness 39 Deaf Awarenes5 Sessions delivered lo front line services including 5 hospitals (mU￿1Ple sessions), GP pra¢lices and Family Hubs. "The session was amazing. very infonnalive and good fun at the s8me time. Best 4 ljours everspent in wothl" ICAN Slgn Introduction to BSL aimed al young people and children. 43 sessions delivered lo schools, colleges, Family Hubs and Youth Forum. -1 wanlmy childto learn to communicate with allchildren when he starts nursery. I wanlhim lo be inclusive with all children". 12

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Brltish Slgn Language Accredlted Courses Delivered 2 BSL level 1 courses, 19 students Delivered 1 BSL level 2 course, 10 stLJdenls uro• Pass Rate BSL Cotsrses eC•Trlr•? I work in a GPsuoeryand have already been able to Usg what I have learned lo communicate with 2 of our deaf patients when they came garding simple/routine queries, for instance 'lias my p￿scI1p11oTr gone over to the chemist?"_ BSL sludent "l am loving the BSL level 1 course. VKky is a wonderful teacher, 8nd the group of students are great. 11 is such 8 rewarding and fun language lo leam. Thank you" Outreach Supported 21 Knowsley clients through drop in sessions held al Prescot Town Hall and MSDP. The team have attended many events and community venues lo promote the work of the Charity.

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 4. Create a stronger Charity to better champion and meet the needs of the D/deaf community The trustees introduced a new governance structure including identifying Subject Champions, improved communication between Iruslees, revised agenda for meetings, and sub meetings for trustees onty. The committee agreed on key priority a￿aS.. Allracting new trustees CEO retirement planning Income generation I funding Mayor's Charity Cllr. Lynn Clark chose the DRC as her charity for the duration of her year as Mayor. This was a great honour and Staff allended some of the fundraising events held on our beha￿. Fundralsing Ouf sawnd Christmas and Easter Fairs were a 9reat success. RaIsi￿j over £1.5001 14

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Financial Review Income for the year h85 shown an increase of £37,255 on the previous year, up from £528,213 to £565,468 in the current year. Of this increase, £18,940 relates to an increase in voluntary income, largely provided by a legacy received in the year of £15,090 with the remaining increase almost entirely relating lo income for charitable aclivf(ies. Expenditure for the year has seen an increase of £46.403, up from £472,453 in the previous year to £518,856 in the cuirenl year. Approximately 500/0 of this increase, £23,476 relates to wages and salaries with the remainder relating alrnost entirely lo inlerpreler costs. The trustees report a surplus of £48,61212023 - £55,760) on its unrestricted and restricted funds. As part of ils ongoing development the charty continues to be supported by local and national partners who provide a significant part of it's funding. Investment Powèrs and Policy Under the constitution, the charity has the power lo invest in any way the Injslees wish. The Iruslees, hawng r￿ard lo the IiqLJidty requirements of operating the charty and lo the reserves policy have operated a policy of keeping available funds in an Inte￿$1 bearing account and seek lo achieve a rate of interest which matches or exceeds inflation as measured by the retail prices index. Reserves Policy The Trustees have reviewed the Charity'5 need for reserves in line with guidance issued by the Charty Commission. The Trustees agree lo the aim of holding al least thr￿ months, running costs in flee re5etves on the understanding that the charty's fvnding is not certain and to ensure that the charity Can run effectively and continue lo meet the needs of ils beneficiaries. Al 31 hdarch 2024 the charity held reseNes of £485,142, of which, £25,215 were restricted funds, £140,000 were designated funds, £181,493 were unreslricled funds held in fixed assets and £138,434 were entirely unresln¢ted funds whi¢h equates to four months running costs. Accountability The charity musl compty with legislation and regulation in many areas of ils work, including.. Data Protection, Employment, Income Tax, National Insurance, Heamh and Safely, Equality & Diversity, Safeguarding, Charity Commission and Companies House. Plans for Future Periods SLJStain the children, familEs and young people ServI￿S beyond 2025. Continue to develop the governance structure building on achievements lo dale Develop a marketing strategy lo maximise opportunrties for S(￿la] investment and income generation Implernent succession plans for staff reliremenls 15

DEAFNESS RESOURCE CENTRE UMITED ILIMITED BY GUARANTEEI REPORT OFTHE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Trustses Responsibilty Statement The trustees (who are also the dire¢lors of Deafness Resource Centre Limrtej for the purposes of company lawl are responsible for preparing the Report of the Trustees and the finan¢ial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally A￿pted Accounting Pra¢ti¢el. Company law requires the Iruslees to prepare financial sialements for each financial year wh￿h give a true and fair view of the stale of affairs of the charitable company and of the incoming resources and applicatF)n of reSoUr￿s, including the income and expenditure, of the charitable company for that period. In preparing those financial stalemenls, the trustee5 are required to.. Select suitable accounting policies and then apply them ¢onsislenUy', Observe the methods and principles In the Charrty SORP.. Make judgements and estimates that are reasonable and prudent., Prepare the financial slalemenls on the going concern basis unless il 15 inappropriate lo presume that the charitable company will Continue in business. The trustees are responsible for keeping proper accounting records which disclose wtth ￿8$Onable accuracy al any time the financial posilB)n of the charitable company and lo enable them lo ensure that the financial statements comply with the Companies Act 2006. They are also responsib￿ for safeguarding the assets of the charitable ¢ompany and hence fortaking reasonable steps for the prevention and detection of fraud and other irregularities. Independent Examiners A rnotion proposing the ￿-appOintment of David Hudd of Livesey Spoth"SWODd as Independent Examiner of the charty will be proposed al the Annual General Meeting. This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. Approved by order of the board of trustees on 17 September 2024 and signed on its beha￿ by.. Mrs J Yates CHAIR 16

INDEPENDENT EXAMINER'S REPORT TO THE BOARD OF DIRECTORS OF DEAFNESS RESOURCE CENTRE UMITED Independent examiner's report to the trustees of Dèafness Resource Centre Limited I'thè company'l I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024. Responsibilities and basis of report As the charity's trustees of the Company land also ils directors for the purposes of company lawl you ale responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 20061'the 2006 Act,). Having satisfied myself that the accounts of the Company are not reqUI￿d lo be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 I'the 2011 Act'l. In carrying OLJt my examination I have followed the Direction5 given by the Charity Commission under section 145151 Ibl of the 2011 Act. Independent examiner's statement sill￿ your ch8rity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confimi that l am qualified to undertake the examination because l am a registered member of the Institute of Chartered Accountants in England and Wales which is one of the listed bodies. I have cornpleled my examination. l confirm that no matters have come lo my attention in connection with the examination giving me cause lo believe.. accounting records were not kept in respect oflhe Company as required by section 388 of the 2006 Ad., or the aGcounls do not a¢cord with those records", or the accoun15 do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination., or the accounts have not been prepared in ac¢ordan¢e with the methods and principles of the Slalemenl of Recommended Practice for a¢counling and reporting by charities (applicable lo charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 10211. I have no concem and have come across no other matters in connection with the examination lo which allenlion should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Mr David Hudd Institute of Chartered Accounlanls in England and Wales Livesey Spottiswood Ltd 17 George Street St Helens Merseyside WA10 1DB Dale.26 17

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI STATEMENT OF FINANCIAL ACTIVITIES IINCORPORATING AN INCOME AND EXPENDITURE ACCOUNTI FOR THE YEAR ENDED 31 MARCH 2024 Unrestri¢tsd Restricted Funds Funds 2024 Total 2023 Total Note Income Donations and Legacies Charitable Activities Other A¢tivrties Inve5trnents 22,118 408,831 15,339 966 22.116 3,176 118,216 527.047 508,987 15,339 15,721 966 329 Totsl Incomo 118216 565468 52821 Expenditure Raising Funds Charitable Actiwties 36,336 376 537 36,336 35,914 105 983 482 520 436 539 Totsl Expenditure 412873 105 983 518 856 472 453 Net income for the year 34,379 12,233 46,612 55,760 Transfers be￿n funds Net Movement in funds 52,932 16,320) 46,612 55,760 Reconciliation of Funds Fund balances brought forward al 1 April 2023 406 995 31535 438530 382770 Fund balances carr￿d forward at 31 March 2024 The notes on pages 21 to 30 frimi part ofthese &counls.

Company No.06807282 DEAFNESS RESOURCE CENTRE UMITED {LIMITED BY GUARANTEEI BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 Note5 Fixed Assets Tangible fixed assets 181,493 187,976 Current Assets Debtors Cash al bank and in hand 12 39,746 44,746 229517 274,263 325,195 Creditors: Amounts Falling Due Within One Year 13 Net Current Assets 250 554 Net Assets 14 Funds Designated Funds Unrestricted funds held in fixed assets UnreslTiCted funds Restricted funds 15 15 140,000 181.493 138,434 182,189 224,806 16 The charrtable company is entitled to exemption from audit under Section 477 oflhe Companies Act 20L for the year ended 31 March 2024. The members have not required the charitable company to obtain an audit of ils financial statements for the year ended 31 March 2024 in accordan￿ wrth Section 476 of the Companies Act 20(6. The trustees acknowledge their responsibility for". lal ensuring that the charitable company k￿pS accounting records which comply with sections 386 and 387 of the Comp8nies Act 2006. and Ibl preparing financial slaternents which gNe 8 true and fair view of the stale of affairs of the charitable company as al the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 which otherwise Compty with the requirements of the Companies Act 2006 ￿lating lo financial stalemenls, so far as applicable to the charitable Company. These financial statements have been prepared in ac￿rdanCe with the special provisions of Part 15 ofthe Companies Act 2006 relating to small charitable companies. The financial statements were approved by the Board of Trustees on 17 September 2024 and were signed on ts behaK by:_ TRUSTEE: Mrs J Yates TRUSTEE: Mrs K Sheridan The notes on pages 21 10 30 form part of these accounts. 19

DEAFNESS RESOURCE CENTRE LIMITED IUMITED BY GUARANTEEI CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Note Cash Flow from operating activities: Cash generated rom operations 54,966 48,031 Cash Flow from Investlng activities: Interest received 329 Cash Flow from financing activities: Loan repayments 2052 Change in cash and cash equivalerbts In the reporting period Cash and cash equlvalents at 1 April 2023 229517 183209 Cash and ¢ash equivalents at 31 March 2024 Note 1 Reconciliation of net incomellexpendlturel to net cash flow from operating actlvltles 2024 2023 Net income for the reporting period las per the statement of financial Activities) Adiuslmenls for.. Depreciation charges Investment income Decrease I Increase in debtors Decrease / Increase in credf(OT5 46,612 55,760 6,483 19661 5,000 9,217 13291 116,6281 Net cash provided by operating activities 20

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2024 Statutory Infom)ation Deafness ResoLJrce Centre Limited is a charitable company, limited by guarantee and has no share caprtal and is ￿gIStered in England and Wales. The company s registered number and registered office address can be found in the Report of the Trustees. The presenlatK)n currency ofthe financial statements is in the Pound Sterfing (£1. Accounting Policies Basis of Preparing the financial statements The financial statements have been prepared in accordance with Accounting and Reporting by Charities". Statement of R8¢ommended Practice applicable lo charities preparing their a¢¢ounls in accordancewilh the Financial Reporting Standard applicable In the UK and Republic of Ireland issuwj in October 2019 the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021, the Charities Act 2011 and the Companies Act 20￿. The charty meets the definition of a public beneff( entity under FRS 102. Assets and liabilthes are ini118lly recognised al histOriC31 cost or transaction value unless Otherwise slated in the relevant accounting policies. The significant accounting policies applied in the preparation of these financial statements are set out below. These polic￿$ have been consistently applied to all years Presented unless otherwise stated. Donations, Legacies and Grants These are included in the Statement of Financial Actwilies ISOFAI when.. the charity becomes enlilled to the donation, legacies and grants or similar income and any conditions for receipt are mel the trustees are reasonably certain they will receive it., and the trustees a￿ reasonably certain that the value can be relrably measured. Grants Recelvable Grants for immediate expenditure are a￿oUnted for when they become receivable. Grants re￿ived for specific purposes are treated as ￿$tricted fLJnds. Grants restricted ID future accounting periods are deferred and recognised in those period5. Investment Income Investment income is accounted for when received. Allocation Of Costs Costs arè allocated according lo the nature of the c05t. Where i(ems involve more than one category they are apportioned between the categories according lo the nature of the cost. Detailed analysis of the allocation of costs is given in notes 7 and 8 of the accounts. Taxation The charty is exempl from corporation lax on rts charitable activities. 21

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Tangible Fixed Assets and Depreciation FIX￿ assets for charity use are capilalised at cost, where acquired, or marf(el value as determined by the trustees where donated. Depreciation is calculated lo write off the cost or valuation of fixed assets, less their residual value, overtheir expected useful lives on the follc)wing bases.. Buildings Fixtures and Fittings Computer equipment not depreciated 5 and 10 year slraighl line 3 year straight line The buildings a￿ not being depreciated as the amount of depreciation is not considered lo have 8 material effect on the finan¢ial statements. Debtorslcreditors Both Debtors and Credf(ors are included in the financial statements at transaction pri￿. Leased Assets Rentals payable under operating leases are charged against profts on a straighl-line basis overthe periods of the leases. Assets acquired under hire purchase ¢onlracts and finance leases are capitalised as tangible fixed assets and depreciated In accordance wf(h the aecounting policy on depreciation", the related obligations, net of finan￿ costs allocated to future periods, ale included in editors. Finance costs are charged against proffts on a slraighl-line basis over the periods of the contracts. Pension Costs The ¢haritable company operates a defined contribution pension scheme. Conlribub'ons payable to the charitable company's pension scheme are charged lo the Statement of Financial Aclwilie5 in the period to which they Telate. Fund Accountlng Funds held by the charity are either". Unrestricted general funds- these are funds which can be used in accordance wi(h the charitable objects al the discretion of the tmstees. Reslncted funds- these are funds that can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when ftjnds are raised for particular restricted purposes. Going Concern The Iru5tees ¢onsiderthal there are no material uncertainties about the charity's abilty lo continue as a going concem

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Unrestricted Rostrictgd Funds Funds 2024 2023 Totsl Total Income from Donations and Legacies Donations Legacies 7,026 7,026 3,176 The income in 2023 was £3,176, wh￿h was all unrestricted Unrestricted Restricted Funds Funds 2024 Total 2023 Total Charitable Activities Grants re￿iVed Interpreting fees Training fees Access lo work funding Equipment installation Development work- Knowsley Equiprnenl registration fees Indwidual support Third party equipment assessments Contributions to events and activities 141,923 156,727 35.945 36,028 7,371 10.291 3,805 13,599 1,243 118,216 260,139 280,847 156,727 161,061 35,945 15.546 36,028 9,543 7,371 7,613 10.291 10,581 3,805 3,475 13,599 15,629 1,243 3,138 The income from charitable aGlivi(ies in 2023 was £508,987, of which £362,880 was unrestricted and £146,107 was reslricled. Unrestricted Restricted Funds Funds 2024 2023 Total Total Other Actlvlties Hire of Hall, Lounge and Training Suite Scottish & Southem Business Support Fund other sundry income 10,673 2,000 2666 10,673 13,916 2,000 The income in 2￿23 was all unrestricted. 23

DEAFNESS RESOURCE CENTRE UMITED ILIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontinuèdl FOR THE YEAR ENDED 31 MARCH 2024 Unrestricted Restricted Funds Funds 2024 2023 Total Total Investments Bank interest The income in 2023 was all Unrestrict￿￿. Unrestricted Restricted Funds Funds 2024 Total 2023 Total Raising Funds Wages and salaries Pension costs Social securty costs Repairs and maintenance Equipment hire Ground rent and water rdles Heat and light Insurance Printing, slalionery and adverb.sing Telephone Sundry expenses other fundraising costs Depreciation 26,290 1,064 1,695 2.620 269 401 835 578 487 442 210 797 648 26.290 27,073 1,064 1,(E6 1.695 1,662 2,620 2,381 269 404 401 422 835 569 578 478 487 316 442 354 210 797 267 922 The expenses in 2023 were all unrestricted. 24

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TOTHE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Unrestricted Funds Restricted Funds 2024 Total 2023 Totsl Charltable Actlvltles Wages and salarie5 Pension costs Social securty ¢osts Interpreting costs Equipment and aids Training delivery Car mileage and subsisten Repairs and maintenance Equipment hire Ground rent and water rates Heat and light Insurance Youth project and activrties Printing, slalionery and advertising Telephone Sundry expenses Licences, subscriptions and donations Depreciation Bank charges Bank loan interest Staff training Professional fees Governance costs (Note 91 136.168 4.965 5,952 142.427 4,280 4,673 4,229 23,584 2,426 3,607 7,517 5,201 537 2,780 3,8C6 1,392 4,156 48 45 81.426 2,240 5,629 1,156 217,594 7,205 11,581 143,583 4,280 4,673 5,668 23.584 2,426 3,607 7,517 5.201 6.114 4,387 3.980 1.700 4,253 5,835 45 195,269 6,490 10,804 121,340 8,250 8,716 6,428 21,430 3,639 3,802 5,117 4,306 3,970 2,843 3,189 3,836 3,321 8,295 45 83 1,176 1,395 1.439 5.577 1,607 174 308 97 5,787 2,616 2,910 543 3,159 2,910 76 482 The expenses for charitable activrfcies in 2023 were £436,539 of which £300,768 was unrestricted and £135,771 was reslricled. Govprnanca Costs Unrastrictèd Funds Rostrictad Funds 2024 Tota5 2023 Totsl Wages and salaries Pension costs Social security costs AccoLJntancy- Independent Exam A¢¢ountanw- Other servi Professional fees Sundry expenses 6.794 340 504 1,975 3,098 13 494 6.794 340 504 1.975 3,098 13 494 6,416 321 490 1,875 3,165 462 66 The expenses in 2023 were all unrestricted. 25

DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS l¢ontinv8dl FOR THE YEAR ENDED 31 MARCH 2024 10 staff Costs 2024 2023 Wages and salaries Social security costs Pension costs 250,678 13,780 8609 228.758 12,956 The average number of employees of the charitable company analysed by function was"_ Raising funds Charitable a¢livilies Govemance costs No ernployee earned £60,000 per annurn or more. No Trustees received remuneration for services provided lo the charity. There were no other transactions in respect of ITuslees, no trustees received remuneration. benefit or reimbursement of travelling Dr other expenses. The total remuneration paid in respect of the charity's key management personnel was £38,972 {2023 - £36,802). 26

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontlnuedl FOR THE YEAR ENDED 31 MARCH 2024 11 Tangible Flxed Assets Freehold Land & Buildinys Fixtures & FSttings Computer Equiprnent Total C05t At 1 April 2023 181493 157270 380 685 Al 31 March 2024 De reciation Al 1 April 2023 Charge for the year 156,487 783 36,222 192,709 6483 Al 31 March 2024 Net Bookvalue Al 31 March 2024 181493 Al 31 March 2023 The assets of the charity are used for the fvrtheran￿ of the charity's objectives and also for the generation of income. 2024 2023 12 Debtors Trade debtors Prepayments 36,935 41,959 13 Creditors- Amounts Falling Due Within One Year 2024 2023 Trade credrtors Accruals and deferred In￿Me Taxation and social security Other credi(ors 8,194 8,999 4,049 304 10,659 9,059 3,184 807 27

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 14 Analysis Of Net Assets By Fund Unrestricted Restrictgd Funds Funds 2024 Total 2023 Totsl Fixed assets Current assets Liabilities.. Amounts falling due wf(hin one year 181,493 299,980 181,493 25,215 325,195 187,976 274,263 23 709 15 Unrestrictsd Funds Unrestricted Designated Funds Held In Funds Fixed Assets Total un￿StrICted Funds Unrestricted Funds Balance brought fO￿ard 182,189 224.806 406,995 Movement in Funds in the year 1696} 53,628 52,932 Funds designated in the year 140 000 140 000 Balance carried forward Funds have been designated In the year for the following purposes.. Future ICAN Project funding Replacement boilers Cost of living contingency 80,000 50,000 10 000 External funding for the ICAN Project is due to end on 31 March 2025 and the trustees have designated funds to support rts continuance until 31 March 2026. The boilers al the Deafness Resource Cenlfe are now in excess of 20 years old and the trustees have designated funds lo cover the costs of replacements. The trustees have designated funds to cover unforeseen signrficanl overhead price rises over the next 12 months. 28

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS lcontlnuedl FOR THE YEAR ENDED 31 MARCH 2024 16 Restricted Funds Movement in Resources Balance asat 1 April 2023 Outgoing and transfers Balance asat 31 March 2024 Incomlng Global's Make Some Noise Defibrillator Sl. Helens MBC Haf(on MBC111 National Lottery111 Community Foundation National Lottery121 Awards forAII- Laptops SMF- Community Challenge Children in Need111 Happy Days Charity Children in Need121 Hatton & Sl Helens small grants John Moores Foundation Hamon Communty Foundation Liverpool 1 Communty Foundation 20,113 116.5761 11211 11,272} 11.0861 172.6091 13491 12,9101 12291 13,4431 17,0251 11,0001 3,537 121 1,272 1,086 13,794 349 2,630 2,630 72,471 13,656 5,752 2,842 229 3,443 7,025 2.250 1,250 750 550 750 924 2,239 303 13741 12,2391 13031 115,000) 15,000 Funds received from Global's Make Some Noise are towards employment costs for a youth engagement worker. Donations were received towards the purchase of a defibrillator machine. The St. Helens MBC monies were provided lo support youth activities in the borough. The Haf(on MBC {1) monEs were provided to support youth actNf(ies in the borough. National Lottery111 funds were used lo support to Deaf children, young people and families across Merseyside. Community Foundation funds were used lo fund technology due lo Covid. Funds received from National Lottery {218re towards the ICAN project. Awards for All funds are lo be used lo support technology requirements due lo Cowd. 29

DEAFNESS RESOURCE CENTRE LIMITED ILIMITED BY GUARANTEE) NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2024 Restricted Funds Icontinuedl The Steve Morgan Foundation- Community Challenge funds are lo be used to fLJnd IT equipment and Database and lo fund advocacy salary. Children in Need111 funds lo be used lo support work with vulnerable children and young people living in St Helens & Hallon during the Covid pandemic. The Happy Days Charity monies were towards the funding of a residential trip for deaf youths. Children in Need121 funds lo be used towards budgeting workshops for young people. Hallon & Sl Helens small grants lo be used towards volunteer support. John Moores Foundation funds lo be used towards advocacy support. Ha￿On Communty Foundation funds to be used towards seK help groups. Liverpool Communty Foundation funds lo be used towards salaries for the ICAN project. 17 Operating Lease Commitments Al 31 March 2024 the charitable company had annual commitments undernon-C8ncÉllable operating ases as sel out below'.- 2024 2023 Operating leases which expire.. Be￿een one and fNe years 18 Related Party Disclosures There were no related paty transa¢lions. 30