eafness
Resource Centre
DEAFNESS RESOURCE CENTRE UMITED
(LIMITED BY GUARANTEEI
TRUSTEES, REPORT AND ACCOUNTS
FOR THE YEAR ENDED
31 MARCH 2024
Cornpany No.. 06807282
Charity No: 1128148

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
CONTENTS
PAGE
Annual Report of the Board of Trustees
Independent Examiners. Report
17
Statement Of Financial Actniilies
18
Balance Sh&t
19
Cash Flow StaterrEnl
20
Notes to the Accounts
21-30

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEE
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The tru51ees are pleased to present their report together with the financial statements of the charity for the
year ended 31 March 2024.
Reference and Adminsstrative Details
Charity number:
1128148
Company number.. 06807282
Chief Executive:
Ms H Fitzgerald
Registered Office
3240 Denlons Green Lane
St Helens
Merseyside
WA10 2QB
Independent Examlner
Mr David Hudd
Livesey Spottiswood
Chartered Accountsnls
17 George Street
St Helens
Merseyside
WA101DB
Solicitors
Barrow & Cook Solicitors Limf(ed
Victoria Square
Sl Helens
Merseyside
WA101HQ
Directors & Trusteos
The directors of the charitable company Ilhe charity) who are also its Iruslees for the purpose of charity
law and throughout this report are collectively referred lo as the trustees.
The Iruslees serving during the year and since the year end were as follows..
Mr P Steele- Chair (resigned 16 July 20241
Mrs J Yate5 - Treasurer
Mrs P Callaghan
Mrs K Sheridan
MrG Evan5
Mr G Cockburn Irelired 2 October 20231
Mr B Hardiman
Co￿pted
Cllr L Clark
In accordan￿ wi(h the conslitulion. al the Annu81 General Meeting all of the Iruslees retire and, being
eligible. offer themselves for re-election.

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEE
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Structure. Governance and Management
Goveming document
The compally is governed by its Memorandum and Artides ofAssocialion.
The company is limited by guardntee and has no share caprtal. Underthe lems of the Memorandum every
member of the company undertakes lo contribute lo the assets of the company, in the event of il being
wound up while they are a Member, or within one year after they cease to be a member, for payment of
debts and Ikgbilrties of the company contracted before they cease lo be a member, and oflhe costs, charges
and expenses of winding up. and for the adjuslmenl of the rights of the contributors amongst Ihernselves
such amount as may be required not exceeding £10.
Appointment of trustees
The trustees who have served during the year are sel out on page 1. The trustees are eknled by members
ofthe company.
Trust&9 selgction and development policy
The charity recruits, Iruslees and co-opted members onlo the board who can provide leadership, vision
and direction lo sustain and develop the charity, and support the achievement of Ils objectives based on
their skills, experience and knowledge. We actively seek lo achieve an equal representation of Dldeaf
and hearing members in line with OLJr memorandum and articles of association. Nominations are made
in writing and musl be countersigned by an existing management committee member. The nomination is
considered al the next committee meeting. If selected, the nominated person receives an induction pack
containing the charity's Memorandum and Articles ofAssociation, a role description and additional dLJties
of officers and the lalesl annua5 report and accounts and business plan. Potential trustees a￿ invited lo
observe at a management meeting prior lo agreeing lo become a trustee.
We actively follow Charity Commission guidelines on effective trusteeship, trustees are offered training
appropriate to their role and undertake mandatory Safeguarding training.
Organisation
The board of Iruslees administer the charity. A Chief Executive is appointed by the Iruslees to manage the
day-to4ay operations of the charity. To facilitate effectwe operations, the Chief Execulwe has delegated
aulhonty, within terms of delegation approved by the trustees, for operational matters.
Key Management Personnel
The Chief Executive is regarded as key management personnel wiihin the current structure oflhe charty.
The Iruslees undertook a review of the staff grade and salary slructure in January 2a23. The charity's
pay slruGlure had remained slagnanl due lo funding pressures and the impact of the pandemic. The new
structure was based on cuirent National Joint Counci5 scales and was introduced in April 2023. The
review also included a review of the CO salary and job description to reflect existing duties and
respon5ibililies. Trustees have agreed to review the structure annually.
Risk Management
The Iruslees consider the major slralegic, business and opèrational risks that the Charty faces each year
when considering budgets and business plans. Systems have been developed lo monrtor and ¢onlrol these
risks lo mitigate any impact that they may have in the fLJture.

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuadl
FOR THE YEAR ENDED 31 MARCH 2024
Obje￿iveS and Activities
The objectives forwhich the SocÈly is established are'_
For the relief of deaf, deafened, hard of hearing, deaf-blind people IbeneficiarK?sl Iwing primarily in the St
Helens Borough and other areas of the UK (area of benefill in such charitable ways as the trustees shall
deem appropriate.
Mission
To Challenge inequalities, advocate best praGtice and enable greater participation.
Vlslon
To create a community in which Dldeaf adults, young people and children can communicate, and Iwe
independent and fulfilling lives.
Core Values
Respect
Fairness
Accounlabilty
Quality
for each other, clients and partners
in *tilude, 8pproa¢h and delivery
lo all stakeholders
underpinning all we do
Diversity Statement
The Deafness Resource Centre embraces diversity. We recognise that everyone is individual and has a
right lo be treated fairly. We will uphold this ethos and actively pursue equity in our service delivery,
employment and recruilmenl processes and through our work with extemal partners.
Understsndlng and Reportlng on Public Benefit
The Trustees of the Deafness Resource Centre Limited are fully aware of and understand the
requirement lo report on the charity's activities in relation lo Public Benefrt, as sel out in the Charity
Commission's guidance. The trustees have paid due regard to the guidance when managing the activities
of the Charity and in reporting on ils a¢tivilies in this annual fftport.
Welcome From The Chair
11 gives me great pleasure to introduce our 15th annual report and accounts. In this my first full year as Chair,
we have reviewed the governance slructuie and implemented changes that ensure we operate in a more
efficient and inclusive manner. whilst ensuring Ihatthe Chief Officer and herteam are supported to fulfil their
roles lo the best of their abili(ies.
Being chosen as the Mayorfs charity was 2 great honour, helping lo raise the profile of the organisalion
and ils work. as well as raising much needed funds. My thanks go lo Cllr. Lynn Clark for supporting the
DRC.
This report goes some way in reporting the real impact of our work
improving lives and raising
aspirations. in reality thi5 is just part of the story. The staff team often go above and beyond to ensure
clients g61 the best possible experience and outcomes when accessing our setvices,. their passion and
dedication is ou151anding.
I would like to thank all the staff and volunteers. and my fellow Iruslees for contributing lo another
successful year.
Paul Steele

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES l¢ontinuèdl
FOR THE YEAR ENDED 31 MARCH 2024
Chief Executr¥e Officer's Report
This year has been positive for the charity. we have maintained a sound financial base through increased
income geneiation, further supported through a core grant awarded by Garfield Weston. Vve were also
pleased lo learn that Global Make Some Noise grant would be doubled giving the project two years
funding instead of one year. The project ha5 produced some great work for young Dldeaf people which
is detailed in this report.
We were honored to be chosen as the Mayorfs Charity which has been an amazing journey which
included afternoon lea, Santa run, and an amazing Question of Sport event all lo raise funds for the DRCI
Our growth areas have b￿n the delivery of training, particularly Deaf Awareness IDAW) and ICAN Sign,
and Direct Payrnent Support. We were commissioned to deliver DAW sessions to front line staff al
Whiston and Warrington hospitals. The feedback was very positive resulting in further sessions booked
for the nexi year. We are currently supporting four young people through Direct Payments with a further
two starting in September 11 is great to see the difference this 1..1 work makes in the lives of the children
and young people we support, their confidence shines through as they achieve personal goals and
become more independent.
One of the key objectives for this year was lo review and develop the charities, governance structure and
operation. Following a self-assessmenl review and a skills analysis. key priorities were identified, and a
plan pul in place. This work is ongoing and will lead to a more cohesive and Productive governance
structure that underpins and supports the wod< of the charty
The DRC remains an active partner in local strategic boards and ne￿OrkS, promoting the work of the
organizalion and ensuring the needs of Dldèaf people are considered in the broader development of
services and inilialives taking place across the region. We value working with our partners, their input
contiibules lo our success in improving the lives of Dldeaf people, collectively we can achieve more.
Looking ahead, we know we face funding challenges in the 25126 financial year as our major grants end.
The funding landscape is under great pressure and demand is increasing, meaning many vital servi￿9
are at risk of being lost despite the evidential need. The reliance on grants to deliver key services should
not be taken as a given, nor should the impact of losing them be ignofftd.
In closing, I want to thank my wonderful staff team and volunteers who, without hesilalion, continue lo
produce the most amazing work re5uking in even rn0￿ amazing success stories. Thanks also to the
Management Committee lor their continued support.
Helen Fitzge￿Id
Treasurer's Report
A positive year end balan￿ with an increase in unre51ricled income. We have pushed hard to generate
income from sale ol services, particularly training. where there has been a signific8nt inuease in the
demand for Deaf Awareness Training and Ican Sign, which is an introduclion to BSL aimed at children
and young people. We have also delivered accredited BSL courses at level 1 & 2 with more courses
planned next year.
The interpreting service has maintsined income levels despite losing a key purchaser last year. and as
a result of direct marketing brought in new customers across the region. Th8 service is known for its
client ¢entred approach, strong Customer relationships and a willingness to 'go the extra mile, which is
reflected in the outcomes and tsrgels achieved.
We were gifted a legacy from a genueman not known lo us. who had taken Ihe time and considerabon
lo include the DRC in his Will, this unexpected gift makes a big difference giving the charity additional
resources lo deliver services lo more people.

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
We know we face funding challenges in 25126 as our Lottery grant comes to an end. This is why we are
maximising opportunities to generate as much income a5 possible lo enable the charity lo retsin the vital
services we provide, in the short term until funding can be secured.
On behalf of the Trustees, I would like to express thanks to the Chief orricer and her learn for their
excellent work in making a real difference to lives of many children, young people and adults living wlh
deafness and hearing loss and, al the same time contributing lo the charity's financial wellbeing.
I would also like to thank my fellow Trustees and Cfropled members for their ongoing drive and due
diligen￿ in the governance of the charity.
Janet Yates
Achievements and Perfomiance
The charity has a number of strategic aims against which performance is measured, as follow5-.
1. To deliver high quality services that empower, enable and support the D/deaf community
D/dealAdvocacy SeThlce
The service has supported 46 individual clients with 119 inlervenlions.
The chart below shows the casework by theme with benefits and health showing the greatest demand
for support.
Advocacy Cases by Theme
Other
Family • I
Social Care 4
Employment ￿ S
Beneflts
35
A key part of the role is to engage with setvice providers and slalulory agencies to ensure their services
are aceessible to Dldeaf people. Successful partnerships have been established with..
Merseyside Police
Mersey and West Lancs Hospital Trust
Warringlon & Hallon Hospital Trust
Department of Work & Pensions
Merseycare

DEAFNESS RESOURCE CENTRE LIMITED
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REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Advocacy service clients- Impact assessments showing client's wellbeing indicators..
Making a difference
l. Confidence
5. Safety
2. Independance
3. Loneliness
5rart of 5U9porr
4. AnxiÈr¥
End o15UPPOrt
Communication Service
The setvice has dealt with 1,341 interpreter bookings filling 970/0 Within a given Iirneframe. The chart
below outlines the related area of work for bookings taken. This includes out of hours bookings for
secondary healthcare providers.
Interpreter Bookings
ICAN 1 5
Other 11 19
Mental Health • 38
Employment • 11
Health & Social Care • 16
Secondary Health
Primary ca￿ linc Dentall
Legal 1 2
716
education & Training 29
ORC • 10
This includes improved working practices, ac￿SS lo remote interpreting, clear guidelines and training for
Staff.

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
How well does the Communication Service meet your l your client's needs?
In￿ered.. S S*1p9e￿..o
14o&rr4teiv
°We are very lucky in Sl Helens ft)r all the Ihings DRC provide with interpreters. They understand what
we need, and we don È have to explain. Appr8ciate how h8rdyou woth lo gel all appointments covered."
Environmental Aid5
The service has dealt with 802 referrals across three boroughs.
St Helens Equipment
A55es5rnents
Halton Equipment
Assessments
19
115
157
61
Home Atstrssment ll CentreAssessmènt
HomeA55essmènt
cent￿￿$Se$smeTht
Drop In
Drop Inlphone
Reviewsrepairs
In partnership with Bradbury Fields we de811 with 137 referrals lo fil equipment for Knowsley
residents.
We supported our partner, Merseyside Society for Deaf People, to cover staff shortages and
undertake 33 equipment assessments.
"ExlTrmely valuable service, personal, very helpful. will go the extr8 mile. well suited lo ￿le.

DEAFNESS RESOURCE CENTRE LIMITED
{LIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Case Study..
Mrs R of Runcom was unable lo
wear hearing aids, and she was
becoming very anxious as she
was aware her television was on
very loud She also likes lo listen
lo the radio al night if she can't
gel to sleep. She was also
feeling very isolated as when her
family gel together, she can't
follow the conversation.
I set up a Sonumax television aid
with over the ear headphonos.
She was delighted that she can
now hear the television clearly
even when her TV is on only
number 5 volume.
We also tried the c￿SCend0
personal listener that she can
tske out with her to appointments
or other family members houses. Sh8
couldn't believe.thal she could hear the
conversation so clearly and got very excited and emotional.
••
Halton
She said"1 can'tbelEve it, like a miracle, I hadnoidea these Ihings
were available. l am looking forward lo seeing my family today now
as I will be able lo follow tha cOnve￿a￿'0n and won't feel so isolated.
Sensory
Services
Chlldren, Young People and Familles
The Ican project is entering ils final year of Lottery funding. It has evolved and
developed over the past four years in direct response lo children and
family's needs.
In this reporting year 133 interventions have taken Pla￿ supporting 80
individuals.
ISAN
Ican Farnily Support by Theme
19
18
Is
14
13
12

DEAFNESS RESOURCE CENTRE UMITEO
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REPORT OF THE TRUSTEES (continued}
FOR THE YEAR ENDED 31 MARCH 2024
Geographical Area Family
Support
'The Deafness Resource cent￿ is a lrfeline formany
families, and l am gTrteful that il is here..
Client Feedback..
"When we found our son was deaf, wg had no ￿ea
where lo tum for help and ideas. We feared for his
future, as he just kept getting passed from pillar lo
post. His edUcat￿n started in a mainstream school
with a l..1 who couldn t sign, so was left loplayin the
sandpit".
'The Deaf Resource Centre pointed us in the right
direction. The staff pointed out the hufflles we would
have lo jump lo get him into a proper educational
environment. The ResOU￿e Centre has been there
for us from day one. Our son is nlne now and is only
JuSt￿ceIVIng his fi￿1Year01 suitable educ&tion. This
Is due lo the Resou￿9 Centre fighting on ourbeh81f, providing invaluable advice al every lurn. leaching
sign to the family, and just basically being Ihere as an invaluable lifeline for both our child and us as a
f&milK.
St Helens i ￿ver￿OI ¢ Halton M Know51ey w Wirrdl
Family Sign Training
15 children and their extended family too part in the six weeks Family Sign Course.
12 sessions of Group Family Sign was delivered al Knotty Ash School Liverpool and Calhcart School
Wirfftl.
Dlrect Payments
4 young people are receiving 1..1 support through Direct Payments. They undertake various activities
with their support worker to develop life skills and improve independence.
Informal Learning
Signed Read & Rhyme- Across 4 libraries in St Helens.
Money Heroes - Initiative offered to us as a recipient of Children In Need
Funding, two ORC staff did a training course and had mentoring hour5 to plan
out delivery sessions. Resources for delivering the sessions were provided
by CIN. 20 parti¢ipanls on the sessions.
Healthy Minds
National Deaf Children's Society initiative lo provide
children and young people with an understanding of their emotions.
behaviour and wellbeing. 15 parti¢ipants on the sessions.
Sola Arts
1..1 therapy to look al barriers in communication I behaviour
between parents and children. 8 parents took part, and a group family session
look place at the end of the course. involving 17 children.
ndcs
every deaf chlld
ChlthTren In Nee(1

DEAFNESS RESOURCE CENTRE UMITED
(LIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES (continued}
FOR THE YEAR ENDED 31 MARCH 2024
2. Create greater opportunities for the D/deaf communlty to access pegrsupport and cornrnunity
involvement
Poor Support Groups
Tinnitus and Hard of Hearing support groups are held in Widnes, Runcom and St Helens.
Case Study..
In 2022 1 started to have a loud buzzing in my ear, my doctor said that I
had severe Tinnitus. this made me feel very low with the constant noise
in my head, so I decided lo look online to see rf there was any support
available.
ALTON
TINNITUS
sUp￿R7 GAOVPS
I found the Tinnitus Support Group in Sl Helens and gave them a call.
The lady spoke to me for 45mins, and this alone rnade me feel beller
as I knew I was not alone. She told me about the group that runs every
month.
HARD OF
HEARING
SUPPORTOROUP5
I went lo the next meeting and found il 3 huge help, The people that I
spoke lo were going through the same thing as I was.
l am so happy that l joined the group just sharing my experience ang
getting help and support frorn people that you don't really know is a
wonderful experience.
One year on, and I can now pul the noise lo the back of my head and can say its redu¢ed to where I
barely notice it.
"Thank you lo the St Helens Tinnllus support group for giving me my quality of life back"
Chlldren 8 Young Pèople EngagementActlvltles
17 aclivilies, sports camp,
wonder arts, family trips,
Halloween & Christmas
parties
and
theatre
workshops
with
108
participants.
15

D&4FNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Youth Resldentlal
10 young people sel off for an adventure in Kingswood, Colomendy, North Wales.
Bzlancing Act!
Making Firel
Building Rafts
.1 really enjoyed the Jacobs ladder, I h8d to push myself lo do il as it was challenge for me lo go higher
than I have before, I love coming on residential, I will definitely come b8ck, the lood is lovely too"
Projecl for Dldeaf children and young people funded through Lottery. The
wonderarts aim of Ihe projecl was to enable Dldeaf children and young people to
explore why young people and children were proud lo be Deaf.
The course lasted 10 weeks. led by a Deaf artist, Christopher Sacre, who was a great role model
for the group. There was a celebration of what the group had achieved and the unveiling of a
wall mural depicting their thoughts. 17 yOLJng people and children took part.
61

DEAFNESS RESOURCE CENTRE LIMITED
IUMITED BY GUARANTEEI
REPORTOF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
3. Facllltate a better knowledge and understandlng of deafness and hearing loss within the
community and service pmylslon
Training & Deaf Awareness
39 Deaf Awarenes5 Sessions delivered lo front line services including 5 hospitals (mU￿1Ple sessions),
GP pra¢lices and Family Hubs.
"The session was amazing. very infonnalive and good fun at the s8me time. Best 4 ljours everspent in
wothl"
ICAN Slgn
Introduction to BSL aimed al young people and children. 43 sessions delivered lo schools, colleges,
Family Hubs and Youth Forum.
-1 wanlmy childto learn to communicate with allchildren when he starts nursery. I wanlhim lo be inclusive
with all children".
12

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Brltish Slgn Language Accredlted Courses
Delivered 2 BSL level 1 courses, 19 students
Delivered 1 BSL level 2 course, 10
stLJdenls
uro•
Pass
Rate
BSL Cotsrses
eC•Trlr•?
I work in a GPsuoeryand have already been able to Usg what I have
learned lo communicate with 2 of our deaf patients when they came
garding simple/routine queries, for instance 'lias my p￿scI1p11oTr gone
over to the chemist?"_ BSL sludent
"l am loving the BSL level 1 course. VKky is a wonderful teacher, 8nd the group of students are great. 11
is such 8 rewarding and fun language lo leam. Thank you"
Outreach
Supported 21 Knowsley clients through drop in sessions held al Prescot Town Hall and MSDP.
The team have attended many events and community venues lo promote the work of the Charity.

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
4. Create a stronger Charity to better champion and meet the needs of the D/deaf community
The trustees introduced a new governance structure including identifying Subject Champions, improved
communication between Iruslees, revised agenda for meetings, and sub meetings for trustees onty.
The committee agreed on key priority a￿aS..
Allracting new trustees
CEO retirement planning
Income generation I funding
Mayor's Charity
Cllr. Lynn Clark chose the DRC as her charity for the duration of her year as Mayor. This was a great
honour and Staff allended some of the fundraising events held on our beha￿.
Fundralsing
Ouf sawnd Christmas and Easter Fairs were a 9reat success. RaIsi￿j over £1.5001
14

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
REPORT OF THE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Financial Review
Income for the year h85 shown an increase of £37,255 on the previous year, up from £528,213 to
£565,468 in the current year. Of this increase, £18,940 relates to an increase in voluntary income, largely
provided by a legacy received in the year of £15,090 with the remaining increase almost entirely relating
lo income for charitable aclivf(ies.
Expenditure for the year has seen an increase of £46.403, up from £472,453 in the previous year to
£518,856 in the cuirenl year. Approximately 500/0 of this increase, £23,476 relates to wages and salaries
with the remainder relating alrnost entirely lo inlerpreler costs.
The trustees report a surplus of £48,61212023 - £55,760) on its unrestricted and restricted funds.
As part of ils ongoing development the charty continues to be supported by local and national partners
who provide a significant part of it's funding.
Investment Powèrs and Policy
Under the constitution, the charity has the power lo invest in any way the Injslees wish.
The Iruslees, hawng r￿ard lo the IiqLJidty requirements of operating the charty and lo the reserves policy
have operated a policy of keeping available funds in an Inte￿$1 bearing account and seek lo achieve a rate
of interest which matches or exceeds inflation as measured by the retail prices index.
Reserves Policy
The Trustees have reviewed the Charity'5 need for reserves in line with guidance issued by the Charty
Commission. The Trustees agree lo the aim of holding al least thr￿ months, running costs in flee re5etves
on the understanding that the charty's fvnding is not certain and to ensure that the charity Can run effectively
and continue lo meet the needs of ils beneficiaries.
Al 31 hdarch 2024 the charity held reseNes of £485,142, of which, £25,215 were restricted funds, £140,000
were designated funds, £181,493 were unreslricled funds held in fixed assets and £138,434 were entirely
unresln¢ted funds whi¢h equates to four months running costs.
Accountability
The charity musl compty with legislation and regulation in many areas of ils work, including..
Data Protection, Employment, Income Tax, National Insurance, Heamh and Safely, Equality & Diversity,
Safeguarding, Charity Commission and Companies House.
Plans for Future Periods
SLJStain the children, familEs and young people ServI￿S beyond 2025.
Continue to develop the governance structure building on achievements lo dale
Develop a marketing strategy lo maximise opportunrties for S(￿la] investment and income generation
Implernent succession plans for staff reliremenls
15

DEAFNESS RESOURCE CENTRE UMITED
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REPORT OFTHE TRUSTEES Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Trustses Responsibilty Statement
The trustees (who are also the dire¢lors of Deafness Resource Centre Limrtej for the purposes of company
lawl are responsible for preparing the Report of the Trustees and the finan¢ial statements in accordance
with applicable law and United Kingdom Accounting Standards (United Kingdom Generally A￿pted
Accounting Pra¢ti¢el.
Company law requires the Iruslees to prepare financial sialements for each financial year wh￿h give a true
and fair view of the stale of affairs of the charitable company and of the incoming resources and applicatF)n
of reSoUr￿s, including the income and expenditure, of the charitable company for that period. In preparing
those financial stalemenls, the trustee5 are required to..
Select suitable accounting policies and then apply them ¢onsislenUy',
Observe the methods and principles In the Charrty SORP..
Make judgements and estimates that are reasonable and prudent.,
Prepare the financial slalemenls on the going concern basis unless il 15 inappropriate lo presume
that the charitable company will Continue in business.
The trustees are responsible for keeping proper accounting records which disclose wtth ￿8$Onable
accuracy al any time the financial posilB)n of the charitable company and lo enable them lo ensure that the
financial statements comply with the Companies Act 2006. They are also responsib￿ for safeguarding the
assets of the charitable ¢ompany and hence fortaking reasonable steps for the prevention and detection of
fraud and other irregularities.
Independent Examiners
A rnotion proposing the ￿-appOintment of David Hudd of Livesey Spoth"SWODd as Independent Examiner of
the charty will be proposed al the Annual General Meeting.
This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act
2006 relating to small companies.
Approved by order of the board of trustees on 17 September 2024 and signed on its beha￿ by..
Mrs J Yates
CHAIR
16

INDEPENDENT EXAMINER'S REPORT
TO THE BOARD OF DIRECTORS OF
DEAFNESS RESOURCE CENTRE UMITED
Independent examiner's report to the trustees of Dèafness Resource Centre Limited I'thè
company'l
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31
March 2024.
Responsibilities and basis of report
As the charity's trustees of the Company land also ils directors for the purposes of company lawl you
ale responsible for the preparation of the accounts in accordance with the requirements of the
Companies Act 20061'the 2006 Act,).
Having satisfied myself that the accounts of the Company are not reqUI￿d lo be audited under Part 16
of the 2006 Act and are eligible for independent examination, I report in respect of my examination of
your charity's accounts as carried out under section 145 of the Charities Act 2011 I'the 2011 Act'l. In
carrying OLJt my examination I have followed the Direction5 given by the Charity Commission under
section 145151 Ibl of the 2011 Act.
Independent examiner's statement
sill￿ your ch8rity's gross income exceeded £250,000 your examiner must be a member of a listed body.
I can confimi that l am qualified to undertake the examination because l am a registered member of the
Institute of Chartered Accountants in England and Wales which is one of the listed bodies.
I have cornpleled my examination. l confirm that no matters have come lo my attention in connection
with the examination giving me cause lo believe..
accounting records were not kept in respect oflhe Company as required by section 388 of the 2006
Ad., or
the aGcounls do not a¢cord with those records", or
the accoun15 do not comply with the accounting requirements of section 396 of the 2006 Act
other than any requirement that the accounts give a true and fair view which is not a matter
considered as part of an independent examination., or
the accounts have not been prepared in ac¢ordan¢e with the methods and principles of the
Slalemenl of Recommended Practice for a¢counling and reporting by charities (applicable lo
charities preparing their accounts in accordance with the Financial Reporting Standard applicable
in the UK and Republic of Ireland IFRS 10211.
I have no concem and have come across no other matters in connection with the examination lo which
allenlion should be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
Mr David Hudd
Institute of Chartered Accounlanls in England and Wales
Livesey Spottiswood Ltd
17 George Street
St Helens
Merseyside
WA10 1DB
Dale.26
17

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
STATEMENT OF FINANCIAL ACTIVITIES
IINCORPORATING AN INCOME AND EXPENDITURE ACCOUNTI
FOR THE YEAR ENDED 31 MARCH 2024
Unrestri¢tsd Restricted
Funds
Funds
2024
Total
2023
Total
Note
Income
Donations and Legacies
Charitable Activities
Other A¢tivrties
Inve5trnents
22,118
408,831
15,339
966
22.116
3,176
118,216 527.047 508,987
15,339 15,721
966
329
Totsl Incomo
118216 565468 52821
Expenditure
Raising Funds
Charitable Actiwties
36,336
376 537
36,336 35,914
105 983 482 520 436 539
Totsl Expenditure
412873
105 983 518 856 472 453
Net income for the year
34,379
12,233
46,612 55,760
Transfers be￿n funds
Net Movement in funds
52,932
16,320) 46,612 55,760
Reconciliation of Funds
Fund balances brought forward al 1 April 2023
406 995
31535 438530 382770
Fund balances carr￿d forward at 31 March 2024
The notes on pages 21 to 30 frimi part ofthese &counls.

Company No.06807282
DEAFNESS RESOURCE CENTRE UMITED
{LIMITED BY GUARANTEEI
BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note5
Fixed Assets
Tangible fixed assets
181,493
187,976
Current Assets
Debtors
Cash al bank and in hand
12
39,746
44,746
229517
274,263
325,195
Creditors: Amounts Falling
Due Within One Year
13
Net Current Assets
250 554
Net Assets
14
Funds
Designated Funds
Unrestricted funds held in fixed assets
UnreslTiCted funds
Restricted funds
15
15
140,000
181.493
138,434
182,189
224,806
16
The charrtable company is entitled to exemption from audit under Section 477 oflhe Companies Act 20L
for the year ended 31 March 2024. The members have not required the charitable company to obtain an
audit of ils financial statements for the year ended 31 March 2024 in accordan￿ wrth Section 476 of the
Companies Act 20(6.
The trustees acknowledge their responsibility for".
lal ensuring that the charitable company k￿pS accounting records which comply with sections 386 and
387 of the Comp8nies Act 2006. and
Ibl preparing financial slaternents which gNe 8 true and fair view of the stale of affairs of the charitable
company as al the end of each financial year and of its surplus or deficit for each financial year in
accordance with the requirements of Sections 394 and 395 which otherwise Compty with the
requirements of the Companies Act 2006 ￿lating lo financial stalemenls, so far as applicable to the
charitable Company.
These financial statements have been prepared in ac￿rdanCe with the special provisions of Part 15 ofthe
Companies Act 2006 relating to small charitable companies.
The financial statements were approved by the Board of Trustees on 17 September 2024 and were signed
on ts behaK by:_
TRUSTEE: Mrs J Yates
TRUSTEE: Mrs K Sheridan
The notes on pages 21 10 30 form part of these accounts.
19

DEAFNESS RESOURCE CENTRE LIMITED
IUMITED BY GUARANTEEI
CASH FLOW STATEMENT
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Note
Cash Flow from operating activities:
Cash generated rom operations
54,966
48,031
Cash Flow from Investlng activities:
Interest received
329
Cash Flow from financing activities:
Loan repayments
2052
Change in cash and cash equivalerbts
In the reporting period
Cash and cash equlvalents at 1 April 2023
229517
183209
Cash and ¢ash equivalents at 31 March 2024
Note 1
Reconciliation of net incomellexpendlturel to net cash flow from operating actlvltles
2024
2023
Net income for the reporting period
las per the statement of financial
Activities)
Adiuslmenls for..
Depreciation charges
Investment income
Decrease I Increase in debtors
Decrease / Increase in credf(OT5
46,612
55,760
6,483
19661
5,000
9,217
13291
116,6281
Net cash provided by operating activities
20

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2024
Statutory Infom)ation
Deafness ResoLJrce Centre Limited is a charitable company, limited by guarantee and has no share
caprtal and is ￿gIStered in England and Wales. The company s registered number and registered
office address can be found in the Report of the Trustees.
The presenlatK)n currency ofthe financial statements is in the Pound Sterfing (£1.
Accounting Policies
Basis of Preparing the financial statements
The financial statements have been prepared in accordance with Accounting and Reporting by
Charities". Statement of R8¢ommended Practice applicable lo charities preparing their a¢¢ounls in
accordancewilh the Financial Reporting Standard applicable In the UK and Republic of Ireland issuwj
in October 2019 the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS
1021, the Charities Act 2011 and the Companies Act 20￿.
The charty meets the definition of a public beneff( entity under FRS 102. Assets and liabilthes are
ini118lly recognised al histOriC31 cost or transaction value unless Otherwise slated in the relevant
accounting policies.
The significant accounting policies applied in the preparation of these financial statements are set
out below. These polic￿$ have been consistently applied to all years Presented unless otherwise
stated.
Donations, Legacies and Grants
These are included in the Statement of Financial Actwilies ISOFAI when..
the charity becomes enlilled to the donation, legacies and grants or similar income and
any conditions for receipt are mel
the trustees are reasonably certain they will receive it., and
the trustees a￿ reasonably certain that the value can be relrably measured.
Grants Recelvable
Grants for immediate expenditure are a￿oUnted for when they become receivable. Grants re￿ived
for specific purposes are treated as ￿$tricted fLJnds. Grants restricted ID future accounting periods
are deferred and recognised in those period5.
Investment Income
Investment income is accounted for when received.
Allocation Of Costs
Costs arè allocated according lo the nature of the c05t. Where i(ems involve more than one category
they are apportioned between the categories according lo the nature of the cost. Detailed analysis
of the allocation of costs is given in notes 7 and 8 of the accounts.
Taxation
The charty is exempl from corporation lax on rts charitable activities.
21

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Tangible Fixed Assets and Depreciation
FIX￿ assets for charity use are capilalised at cost, where acquired, or marf(el value as determined
by the trustees where donated.
Depreciation is calculated lo write off the cost or valuation of fixed assets, less their residual value,
overtheir expected useful lives on the follc)wing bases..
Buildings
Fixtures and Fittings
Computer equipment
not depreciated
5 and 10 year slraighl line
3 year straight line
The buildings a￿ not being depreciated as the amount of depreciation is not considered lo have 8
material effect on the finan¢ial statements.
Debtorslcreditors
Both Debtors and Credf(ors are included in the financial statements at transaction pri￿.
Leased Assets
Rentals payable under operating leases are charged against profts on a straighl-line basis overthe
periods of the leases. Assets acquired under hire purchase ¢onlracts and finance leases are
capitalised as tangible fixed assets and depreciated In accordance wf(h the aecounting policy on
depreciation", the related obligations, net of finan￿ costs allocated to future periods, ale included in
editors. Finance costs are charged against proffts on a slraighl-line basis over the periods of the
contracts.
Pension Costs
The ¢haritable company operates a defined contribution pension scheme. Conlribub'ons payable
to the charitable company's pension scheme are charged lo the Statement of Financial Aclwilie5 in
the period to which they Telate.
Fund Accountlng
Funds held by the charity are either".
Unrestricted general funds- these are funds which can be used in accordance wi(h the charitable
objects al the discretion of the tmstees.
Reslncted funds- these are funds that can only be used for particular restricted purposes within
the objects of the charity. Restrictions arise when specified by the donor or when ftjnds are raised
for particular restricted purposes.
Going Concern
The Iru5tees ¢onsiderthal there are no material uncertainties about the charity's abilty lo continue
as a going concem

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Unrestricted Rostrictgd
Funds
Funds
2024 2023
Totsl Total
Income from Donations and Legacies
Donations
Legacies
7,026
7,026
3,176
The income in 2023 was £3,176, wh￿h was all unrestricted
Unrestricted Restricted
Funds
Funds
2024
Total
2023
Total
Charitable Activities
Grants re￿iVed
Interpreting fees
Training fees
Access lo work funding
Equipment installation
Development work- Knowsley
Equiprnenl registration fees
Indwidual support
Third party equipment assessments
Contributions to events and activities
141,923
156,727
35.945
36,028
7,371
10.291
3,805
13,599
1,243
118,216 260,139 280,847
156,727 161,061
35,945 15.546
36,028 9,543
7,371
7,613
10.291 10,581
3,805
3,475
13,599 15,629
1,243 3,138
The income from charitable aGlivi(ies in 2023 was £508,987, of which £362,880 was unrestricted
and £146,107 was reslricled.
Unrestricted Restricted
Funds
Funds
2024 2023
Total Total
Other Actlvlties
Hire of Hall, Lounge and Training Suite
Scottish & Southem Business Support Fund
other sundry income
10,673
2,000
2666
10,673 13,916
2,000
The income in 2￿23 was all unrestricted.
23

DEAFNESS RESOURCE CENTRE UMITED
ILIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS Icontinuèdl
FOR THE YEAR ENDED 31 MARCH 2024
Unrestricted Restricted
Funds
Funds
2024 2023
Total Total
Investments
Bank interest
The income in 2023 was all Unrestrict￿￿.
Unrestricted Restricted
Funds
Funds
2024
Total
2023
Total
Raising Funds
Wages and salaries
Pension costs
Social securty costs
Repairs and maintenance
Equipment hire
Ground rent and water rdles
Heat and light
Insurance
Printing, slalionery and adverb.sing
Telephone
Sundry expenses
other fundraising costs
Depreciation
26,290
1,064
1,695
2.620
269
401
835
578
487
442
210
797
648
26.290 27,073
1,064 1,(E6
1.695
1,662
2,620 2,381
269
404
401
422
835
569
578
478
487
316
442
354
210
797
267
922
The expenses in 2023 were all unrestricted.
24

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
NOTES TOTHE ACCOUNTS Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Unrestricted
Funds
Restricted
Funds
2024
Total
2023
Totsl
Charltable Actlvltles
Wages and salarie5
Pension costs
Social securty ¢osts
Interpreting costs
Equipment and aids
Training delivery
Car mileage and subsisten
Repairs and maintenance
Equipment hire
Ground rent and water rates
Heat and light
Insurance
Youth project and activrties
Printing, slalionery and advertising
Telephone
Sundry expenses
Licences, subscriptions and donations
Depreciation
Bank charges
Bank loan interest
Staff training
Professional fees
Governance costs (Note 91
136.168
4.965
5,952
142.427
4,280
4,673
4,229
23,584
2,426
3,607
7,517
5,201
537
2,780
3,8C6
1,392
4,156
48
45
81.426
2,240
5,629
1,156
217,594
7,205
11,581
143,583
4,280
4,673
5,668
23.584
2,426
3,607
7,517
5.201
6.114
4,387
3.980
1.700
4,253
5,835
45
195,269
6,490
10,804
121,340
8,250
8,716
6,428
21,430
3,639
3,802
5,117
4,306
3,970
2,843
3,189
3,836
3,321
8,295
45
83
1,176
1,395
1.439
5.577
1,607
174
308
97
5,787
2,616
2,910
543
3,159
2,910
76
482
The expenses for charitable activrfcies in 2023 were £436,539 of which £300,768 was unrestricted
and £135,771 was reslricled.
Govprnanca Costs
Unrastrictèd
Funds
Rostrictad
Funds
2024
Tota5
2023
Totsl
Wages and salaries
Pension costs
Social security costs
AccoLJntancy- Independent Exam
A¢¢ountanw- Other servi
Professional fees
Sundry expenses
6.794
340
504
1,975
3,098
13
494
6.794
340
504
1.975
3,098
13
494
6,416
321
490
1,875
3,165
462
66
The expenses in 2023 were all unrestricted.
25

DEAFNESS RESOURCE CENTRE LIMITED
(LIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS l¢ontinv8dl
FOR THE YEAR ENDED 31 MARCH 2024
10
staff Costs
2024
2023
Wages and salaries
Social security costs
Pension costs
250,678
13,780
8609
228.758
12,956
The average number of employees of the charitable company analysed by
function was"_
Raising funds
Charitable a¢livilies
Govemance costs
No ernployee earned £60,000 per annurn or more. No Trustees received remuneration for
services provided lo the charity.
There were no other transactions in respect of ITuslees, no trustees received remuneration.
benefit or reimbursement of travelling Dr other expenses.
The total remuneration paid in respect of the charity's key management personnel was £38,972
{2023 - £36,802).
26

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS Icontlnuedl
FOR THE YEAR ENDED 31 MARCH 2024
11
Tangible Flxed Assets
Freehold
Land &
Buildinys
Fixtures &
FSttings
Computer
Equiprnent
Total
C05t
At 1 April 2023
181493
157270
380 685
Al 31 March 2024
De
reciation
Al 1 April 2023
Charge for the year
156,487
783
36,222
192,709
6483
Al 31 March 2024
Net Bookvalue
Al 31 March 2024
181493
Al 31 March 2023
The assets of the charity are used for the fvrtheran￿ of the charity's objectives and also for the
generation of income.
2024
2023
12
Debtors
Trade debtors
Prepayments
36,935
41,959
13
Creditors- Amounts Falling Due
Within One Year
2024
2023
Trade credrtors
Accruals and deferred In￿Me
Taxation and social security
Other credi(ors
8,194
8,999
4,049
304
10,659
9,059
3,184
807
27

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
14
Analysis Of Net Assets By Fund
Unrestricted Restrictgd
Funds
Funds
2024
Total
2023
Totsl
Fixed assets
Current assets
Liabilities.. Amounts falling due wf(hin one year
181,493
299,980
181,493
25,215 325,195
187,976
274,263
23 709
15
Unrestrictsd Funds
Unrestricted
Designated Funds Held In
Funds
Fixed Assets
Total
un￿StrICted
Funds
Unrestricted
Funds
Balance brought fO￿ard
182,189
224.806
406,995
Movement in Funds in the year
1696}
53,628
52,932
Funds designated in the year 140 000
140 000
Balance carried forward
Funds have been designated In the year for the following purposes..
Future ICAN Project funding
Replacement boilers
Cost of living contingency
80,000
50,000
10 000
External funding for the ICAN Project is due to end on 31 March 2025 and the trustees have
designated funds to support rts continuance until 31 March 2026.
The boilers al the Deafness Resource Cenlfe are now in excess of 20 years old and the trustees
have designated funds lo cover the costs of replacements.
The trustees have designated funds to cover unforeseen signrficanl overhead price rises over the
next 12 months.
28

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEEI
NOTES TO THE ACCOUNTS lcontlnuedl
FOR THE YEAR ENDED 31 MARCH 2024
16
Restricted Funds
Movement in Resources
Balance
asat
1 April 2023
Outgoing
and
transfers
Balance
asat
31 March 2024
Incomlng
Global's Make Some Noise
Defibrillator
Sl. Helens MBC
Haf(on MBC111
National Lottery111
Community Foundation
National Lottery121
Awards forAII- Laptops
SMF- Community Challenge
Children in Need111
Happy Days Charity
Children in Need121
Hatton & Sl Helens small grants
John Moores Foundation
Hamon Communty Foundation
Liverpool 1 Communty Foundation
20,113
116.5761
11211
11,272}
11.0861
172.6091
13491
12,9101
12291
13,4431
17,0251
11,0001
3,537
121
1,272
1,086
13,794
349
2,630
2,630
72,471
13,656
5,752
2,842
229
3,443
7,025
2.250
1,250
750
550
750
924
2,239
303
13741
12,2391
13031
115,000)
15,000
Funds received from Global's Make Some Noise are towards employment costs for a youth
engagement worker.
Donations were received towards the purchase of a defibrillator machine.
The St. Helens MBC monies were provided lo support youth activities in the borough.
The Haf(on MBC {1) monEs were provided to support youth actNf(ies in the borough.
National Lottery111 funds were used lo support to Deaf children, young people and families across
Merseyside.
Community Foundation funds were used lo fund technology due lo Covid.
Funds received from National Lottery {218re towards the ICAN project.
Awards for All funds are lo be used lo support technology requirements due lo Cowd.
29

DEAFNESS RESOURCE CENTRE LIMITED
ILIMITED BY GUARANTEE)
NOTES TO THE ACCOUNTS Icontinuedl
FOR THE YEAR ENDED 31 MARCH 2024
Restricted Funds Icontinuedl
The Steve Morgan Foundation- Community Challenge funds are lo be used to fLJnd IT equipment
and Database and lo fund advocacy salary.
Children in Need111 funds lo be used lo support work with vulnerable children and young people
living in St Helens & Hallon during the Covid pandemic.
The Happy Days Charity monies were towards the funding of a residential trip for deaf youths.
Children in Need121 funds lo be used towards budgeting workshops for young people.
Hallon & Sl Helens small grants lo be used towards volunteer support.
John Moores Foundation funds lo be used towards advocacy support.
Ha￿On Communty Foundation funds to be used towards seK help groups.
Liverpool Communty Foundation funds lo be used towards salaries for the ICAN project.
17
Operating Lease Commitments
Al 31 March 2024 the charitable company had annual commitments undernon-C8ncÉllable operating
ases as sel out below'.-
2024
2023
Operating leases which expire..
Be￿een one and fNe years
18
Related Party Disclosures
There were no related paty transa¢lions.
30