2023-09-30-accounts - Connected Voice

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			Page
Report of the	Trustees		1 -19
Independent	Auditors' Report		20-22
Consolidated	Statement of Financial	Activities	23
Consolidated	Balance Sheet		24
Charitable Company Balance Sheet
Consolidated	Cash Flow Statement
Notes to the	Financial Statements		27-47

The charity	The charity	made no	political contributions,	political contributions,
MEMBERS OF THE			BOARD OF TRUSTEES.AND PROFESSIONAL ADVISORS
Registered		Charity	Number	1125877
Company		Number		06681475
Trustees				Simon Elliott
				Martin Horrocks
				Elaine Slater
				Paula Park (resigned 25 April 2023)
				Hannah Owens
				Tracy Huitson
				Amanda Lee
				Colette Harrison
				Busola Afolabi
				Keith Proudfoot
				Salha Kaitesr (elected 25 April 2023)
				Peter Elliott OBE (co-opted 25 Apnl 2023)
				Peter Deans (co-opted 25 April 2023)
				Sam Cooper (elected 25 April 2023)
Chief Executive				Lisa Goodwin
Principal	Office			One Strawberry	Lane
				Newcastle upon	Tyne
				NE1 4BX
Auditors				Haines Watts North East Audit LLP
				17Queens Lane
				Newcastle upon	Tyne
				NE11 RN
Bankers				Yorkshire Bank	Pic
				Newcastle Business Centre
				29-31 Pilgrim Street
				Newcastle upon	Tyne
				NE1 6RL
				Unity Trust Bank Pic
				PO Box 7193'
				Planetary Road
				Willenh all
				WV1 9DG

==> picture [101 x 13] intentionally omitted <==

							As restated
		Unrestricted		Designated	Restricted	Total	Total
			funds	funds	funds	2023	2022
		Notes
Income from:
Donations and legacies			18,542			18,542	8,531
Charitable activities
Grants and contracts			445,483		679,995	1,125,478	1,310,141
Chargeable services			289,696			289,696	270,846
Other trading activities
Subsidiary income			291,006			291,006	258,951
Other trading income			66,255			66,255	9,369
Investments			3,955			3,955	10,701
Total income			1,114,937		679,995	1,794,932	1,868,539
Expenditure on:
Costs of raising funds
Subsidiary expenditure			468,681			468,681	248,230
Investment management	fees		11,492			11,492	3,899
Charitable activities
Operation ofthe charity			830,303	111,759	890,236	1,832,298	1,361,026
Total expenditure			1,310,476	111,759	890,236	2,312,471	1,613,155
Net movement before investment
gains/(losses)			( 195,539 )	( 111,759 )	( 210,241 )	( 517,539 )	265,384
Net gains/(losses) on investments			49,688			49,688	( 61,248 )
Transfers between funds		23	24,817	( 33,816 )	8,999
				V
Net movement in funds			( 121,034 )	( 145,575 )	( 201,242 )	( 467,851 )	194,136
Reconciliation offunds
Total funds brought forward			546,663	222,842	439,658	1,209,163	1,015,627
Total funds carried forward			425,629	77,267'	238,416	741,312	1,209,163
All income and expenditure	derive	from continuing	activities.

								As restated
						2023		2022
				Notes
Fixed assets
Tangible assets				16		20,248		15,180
Investrri ants				17		453,255		420,136
						473,503		435,316
Current assets
Stock				18	39,979		30,968
Debtors				19	394,688		403,982
Cash at bank and		in	hand		454,544		940,901
					889,211		1,375,851
Creditors: amounts			falling due
within one	year			20	( 621,402 )		( 602,004 )
Net current	assets					267,809	773,847
Net assets						741,312		1,209,163
Funds				23
Unrestricted	funds					425,629		546,663
Designated	funds					77,267		222,842
Restricted funds						238,416		439,658
						741,312		1,209,163

							As restated
					2023		2022
			Notes
Fixed assets
Tangible assets			16		18,864		13,239
Investments			17		453,257		420,138
					472,121		433,377
Current assets
Stocks			18	10,081		22,056
Debtors			19	589,678		535,885
Cash at bank and in		hand		76,801		386,746
				676,560		944,687
Creditors:	amounts	falling due
within one	year		20	( 194,086 )		( 133,293 )
Net current	assets				482,474		811,394
Net assets					954,595		1,244,771
Funds			23
Unrestricted	funds				638,912		582,271
Designated	funds				77,267		222,842
Restricted funds					238,416		439,658
					954,595		1,241,771

						2023	2022
					Note	E
Net cash	flow from operating		activities:
Net cash	provided (used in)		by operating	activities	29	( 458,179 )	138,294
Cash flows from investing		activities
Purchase	oftangible assets					(14,205 )	( 2,228 )
Purchase	of fixed asset investments					( 17,928 )	( 22,229 )
investment	income received					3,955	10,701
Net cash	flow from investing		activities			( 08,178 )	(13,756 )
Net (decrease)/increase in		cash and cash		equivalents		(486,357 )	124,538
Cash and	cash equivalents	at	the begirining	of the year		940,9.01	816,363
Cash and	cash equivalents		at the end of	the year		454,544	940,901
Cash and	cash equivalents		consist of:
Cash at bank and in hand						54,552	504,919
Cash held	as a custodian					399,992	435,982

			Unrestricted	Designated	Restricted	Total
			funds	funds	funds	2022
		Notes
Income from:
Donations and legacies			8,531			8,351
Charitable activities
Grants and contracts			471,215		838,926	1,310,141
Chargeable services			270,846			270,846
Other trading activities
Subsidiary income			258,951			258,951
Other trading income			9,369			9,369
Investments			10,701			10,701
Total income			1,029,613		838,926	1,868,539
Expenditure on:
Costs of raising funds
Subsidiary expenditure			248,230			248,230
Investment management	fees		3,899			3,899
Charitable activities
Operation of the charity			762,402	53,802	544,822	1,361,026
Total expenditure			1,014,531	53,802	544,822	1,613,155
Net movement before investment
gains/(loSses)			15,082	( 53,802 )	294,104	255,384
Net gains/(losses) on investments			(61,248 )			( 61,248 )
Transfers between funds		23
Net movement in funds			( 46,166 )	( 53,802 )	294,104	194,136
Reconciliation offunds
Total funds brought forward			592,829	276,644	145,554	1,015,027
Total funds carried forward			546,663	222,842	439,658	1,209,163

Donations	and legacies	and legacies
													2023	2022
														E
SirJames	Knott Trust												7,000	7,000
Durham University														1,491
NAVCA													10,000
Other donations													1,642	40
													18,642	8,631
Income from grants and contracts
													2023	2022
Summary	ofgrants
CNTW NHS Foundation		Trust												4,880
Barbour FOundation										I			16,000	5,000
Community	Foundation													10,00.0
Newcastle	Gateshead	CCG VCS												300,000
Newcastle	University School of			Pharmacy										1,000
Newcastle	City Council												141,750	147,000
Gateshead	Council												153,667	142,167
NHS ICB													43,337	42,000
The National Lottery Community				Fund			via	VQDA					30,386	29,500
Newcastle	City Council	—BME		Health			&Wellbeing			Devel	opment Support		46,000	45,000
Gateshead	Council - Volunteer			Centre									62,166	43,333
Community	Renewal Fund via		Gateshead					Council						29,987
Gateshead	Council - VCSE Digital				Transformation									15,000
Police &Crime Commissioner			Northumbria										69,249	47,710
The National Lottery Community				Fund			via	North East Law				Centre	25,763	30,000
Gateshead	Metropolitan	Borough			'Council								106,608	159,912
NHS Newcastle and Gateshead				ICB									241,929	234,400
Community	Foundation													8,999
The National Lottery Community				Fund			via	VONNE						2,890
NIHR														11,363
Newcastle	City Council	—corrimunity				Champion							7,625
Community	Foundation	—Refugees				8	Asylum		Seekers				5,481
Community	Foundation	via Linden				Family		Fund					5,000
Gateshead	Council- UKSPF Digital					Inclusion			Project				87,500
NIHR - Mental Health													3,463
Newcastle	University-	Engaging			Rome Women								2,500
NHS/ICS via VGNNE													'19,064
NHS/ICB Gateshead													50,000
OPCC WSIPP													9,990
													1,125,478	1,310,141

6.	Other trading	activities	activities
					2023	2022
	Income from trading		subsidiary		291,006	258,951
	Other trading Income				66,255	9,369
					357,261	268,320
7.	Investment income
					2023	2022
					F	F
	Income from investments				3,965	10,701
8.	Raising funds
					2023	2022
	Trading subsidiary		costs
	Staff costs				320,423	212,908
	Overheads				148,258	38,322
					468,681	251,230
	Other trading	activities
	Investment management			fees	11,492	3,899
					480,173	262,129

							Activities
							undertaken	Support	Total	Total
							directly	costs	2023	2022
							E	E	E	E
	Voluntary		Sector Support				932,,845	169,789	1,102,634	665,826
	Advocacy						596,258	133,406	729,664	695,200
							1,529,103	303,'I95	1,882,298	1,361,026
10.	Support		costs
									Total	Total
									2023	2022
									E
	Management			8 admin staff salaries					67,247	99,280
	Facility	costs							43,103	47,837
	Office costs								102,101	49,112
	Professional			fees					59,884	34,235
	Depreciation								8,580	8,291
									280,915	238,755
11.	Governance			costs
									2023	2022
									E	E
	Auditors		and	accountancy	costs				19,899	12,000
	Annual	Review, AGM 8 trustee				planning			2,381	1,933
	I
									22,280	13,933

	Net inco	me is stated after charging;
			2023	2022
	Depreciation		9,137	8,578
	Operating	lease rentals	228,417	248,554
13.	Auditors	remuneration
	Auditors	fees	13,500	10,000
			13,500	10,000

			2023		2022
					E
Income			1,503,926		1,652,917
Expenditure		(	1,843,790 )	(	1,364,925 )
Net gains/(losses)	on investments		( 49,688 )		( 61,248 )
Net income			389,552		226,744

The total	staff costs a	nd employees	benefits were as follows
				2023	2022
				E
Wages and saiaries				1,512,762	1,152,155
Social security costs				123,864	101,811
Other pension costs				61,030	51,202
				1,697,656	1,305,168
The average number		of employees	during the year was as follows:
				2023	2022
				Number	Number
Advocacy				17	22
MAREF				7	4
Business	Services			11	10
Support	& Development			9	8
Commercial				1	1
Core				3	3
Marketing				1	1
				49	49

Tangible fixed assets
Group
	Equi.pment,	Restricted
	fixtures &	office
	fittings	equipment	Total
	F	E	E
Cost
At 1 October 2022	46,721	19,771	66,492
Additions	14,205		14,205
At 30September 2023	60,926	19,771	80,697
Depreciation
At 1 April 2022	40,328	10,984	51,312
Charge for the year	4,195	4,942	9,137
At 30September 2023	44,523	15,926	6.0,449
Net book value
At 30 September 2023	16,403	3,845	20,248
At 30September 2022	6,393	8,787	15,180
Charity
	Equipment,	Restricted
	fixtures &	office
	fittings	equipment	Total
		f.	E
Cost
At 1 October 2022	44,493	19,771	64,264
Additions	14,205		14,205
At 30September 2023,	58,698	19,771	78,469
Depreciation
At 1 April 2022	40,041	10,984	51,025
Charge for the year	3,638	4,942	8,580
At 30September 2023	43,679	15,926	59,605
Net book value
At 30 September 2023	15,019	3,845	18,864
At 30 September 2022	4,452	8,787	18,989

				Group	Charity	Group	Charity
				2023	2023	2022	2022
				F
Listed investments			453,255		453,255	420,136	420,136
Investment	in subsidiary	undertaking			2		2
			453,255		453,257	420,136	420,138
					Percentage
Company			Country		Share holding	Description
Connected	Voice Business
Services Ltd			England	and Wales	10'0%	Ordinary

Connected Voice Business Services	Connected Voice Business Services	Connected Voice Business Services	Connected Voice Business Services	Connected Voice Business Services	Ltd whose principle	&s the provision	offinancial and administrative	offinancial and administrative	offinancial and administrative	offinancial and administrative
services for	charitable		organisations.		The results and summary	ofassets and liabilities		of the company		are as
follows:
								2023		2022
Turnover							291,006			258,951
Administration costs							( 468,681 )		( 294,559 )
Profit for the	year						( 177,675 )		(	35,608 )
Distnbution	to Connected			Voice
								2023		2022
										E
Total assets							453,020			614,733
Total liabilities							( 666,301 )		( 650,339 )
Shareholders'	funds						( 213,281 )		(	35,606 )
Fixed assets listed investments
Market value	at 1 October			2022						420,136
Additions to	investments		at cost							352,125
Disposais at	carrying	value							( 334,197 )
Revaluation	of investments			to market	value					15,191
Market value	at 30 September 2023									453,255
Historical cost										438,505

18.	Stocks
						Group	Group	Charity
						2023	2022	2023	2022
						F
	Work in	progress				39,979	30,968	10,081	22,056
19.	Debtors
						Group	Group	Charity	Charity
						2023	2022	2023	2022
						E
	Trade debtors					234,899	354,183	190,904	380,139
	Prepaym	ants				159,789	49,799	159,789	48,902
	Amounts	due from	subsidiary		undertaking			238,985	106,844
						394,688	403,982	589,678	535,885
20.	Creditors: amounts			falling	due within one year
						Group	Group	Charity	Charity
						2023	2022	2023	2022
								E
	Trade creditors					19,728	16,368	19,728	27,921
	Social security and		other taxes			53,170	81,887	28,846	38,434
	Accruals	and other	creditors			141,116	51,056	138,116	50,227
	Holding accounts					399,992	435,982
	Deferred	Income				7,396	16,711	7,396	16,711
						621,402	602,004	194,086	133,293
	Deferred	income
	At 1 October 2022								16,711
	Released to incoming			resources					(16,711 )
	Amounts	deferred	during the		year				7,396
									7,396

				Opening	balance			Closing balance	Closing balance
				as at 1	Oct 2023	Receipts	Payments		30 Sept 23
Connected	Voice	Business	Services	Ltd	435,982	14,684,779	( 14,720,769	)	399,992
					435,982	14,684,779	( 14,720,769	)	399,992


Change to	the balance sheet			As restated
			At 30September
		As previously		2022
		reported	Adjustment
Funds
Unrestricted	funds	600,436	( 53,773 )	546,663
Restricted funds		385,885	53,773	439,658
Designated	funds	222,842		222,842
		1,209,163		1,209,163

THE YEAR ENDED	30		SE	PT	EMBER2023
Analysis offunds
					Balance					Balance
					1 October	fncoming	Resources		Gain/	30Sept
					2022	resources	expended	Transfers	(loss)	2023
Y are ded30Se	m		er 2023
Unrestricted funds
General fund					546,663	1,114,937	( 1,310,476)	24,817	49,688	425,629
Designated funds
Digital transformation					57,656		( 40,938)	15,000		31,718
Haref					25,000		( 22,205)			2,795
Office Move					50,000		( 14,475)	( 14,205 )		21,320
Workforce Strategy					35,150			( 35,150 )
Advocacy					42,036		( 20,602)			21,434
Governance					13,000		( 13,539)	539
					769,505	1,114,937	( 1,422,235)	( 8,999 )	49,688	502,896
Restricted funds
Restricted IT equipment					8,787					8,787
Skillsaridge					7,295		( 7,295 )
HAREF (Restricted	Donation)				30,372		( 5,527)			24,845
NIHAR MAREF COVID					3,569		( 1,128)			2,441
Newcastle/Gateshead			CCG		290,258		( 290,258 )
NCC Public Health Digital					21,600		( 21,600)
North ofTyne Volunteering
project (VODA)					24,004	30,386	( 25,876)			28,514
Gateshead Infrastructure					10,212	153,667	( 149,733)			14,146
Gateshead Volunteer		Centre			33,616	62,166	( 75,364 )			20,418
Newcastle infrastructure					9,945	141,750	( 141,574 )			10,121
On the Moof						6,516	(6,057 )			459
National Lottery Community					Fund	25,763	( 17,766 )			?,997
PCC Hate Crime						69,249	( 65,672 )			3,577
Refugees and Asylum			Seekers			5,481	( 7,520 )	2,039
NIHR Mental Health						3,463	( 3,367 )			96
ARC Roma						2,500	( 2,699 )	199
MAREF Digital inclusion						87,500	( 26,812 )			60,688
Health Equity						19,064	( 9,896 )			9,168
Health Equity Mental	Health					50,000	(8,537 )			41,463
UKSPF Local community				Partnership			(6,671 )	6,671
OPCC WSiPP						9,990	(9,990 )
Waiting Well (VQNNE)						2,500	(754)			1,746
UKSPF North of Tyne		Volunteering					(90)	90
VSCE Resilience Fund						10,000	(6,050 )			3,950
					439,658	679,995	( 890,236)	8,999		238,416
Total funds					1,209,163	1,794,932	( 2,312,471')		49,688	741,312

Analysis offunds
			Balance									Balance
			1 October			Incoming	Resources				Gain/	30Sept
				2021		resources	expended		Transfers		(loss)	2022
										E		F
Year ended 30Se		mber 2022		r s	ed
Unrestricted funds
General fund			592,829			1,029,6'l3	( 1,014,531	)			( 61,248 )	546,663
Designated funds
Business development				8,842			(8,842	)
Digital transformation				60,000			(2,344	)				57,656
COVID resilience				12,802			( 12,802	)
Haref				25,000								25,000
Office Move				50,000								50,000
Workforce Strategy				50,000			( 14,850	)				35,150
Advocacy				50,000			(7,964	)				42,036
Governance				20,000			(7,000	)				13,000
			276,644				( 53,802	)				222,842
Restricted funds
Restricted ITequipment				13,730			( 4,943	)				8,787
SkillsBridge				7,295								7,295
HAREF (restricted	donation)			33,372			( 3,000	)				30,372
NIHAR HAREF COVID				3,027		12,363	(11,821	)				3,569
Safeguarding Training				7,529		2,890	( 10,419	)
Community Foundation			22,944				( 22,944	)
NCC Public Health	Digital			33,000			( 11,400	)				21,600
North ofTyne Volunteering
project (VODA)				17,000		29,500	( 22,496	)				24,004
Community Foundation				6,782			(6,782	),
Police 8 Crime Commissioner
Northumbrla				875		49,201	(50,076	)
Newcastle/Gateshead		CCG				300,000	(9,742	)				290,258
Future You Project						29,987	( 29,987	)
National Lottery Community			Fund			30,000	( 30,000	)
Gateshead Council	(Digital Transf			ormation)		15,000	( 15,000	)
Community Foundation						8,999	( 8,999	)
NHS Funding						6,250	(6,250	)
Gateshead infrastructure						142,167	( 131,955	)				10,212
Gateshead Volunteer		Centre				59,499	( 25,883	)				33,616
Newcastle Infrastructure						153,070	( 143,125	)				9,945
			145,554			838,926	( 544,822	)				439,658
Total funds			1,015,027			1,868,539 ( 1,613,155)					( 61,248 )	1,209,163
						42

Analysis o	f net as	sets		between	fund	s
Yerene	e	e		er22
						Unrestricted			Designated	Restricted
							Funds		Funds	Funds	Total
							f.			F
Tangible assets							16,403			3,845	20,248
Investments							453,256				453,255
Current assets							219,973	I		234,671	464,644
Creditors amounts		due	within one		year	(	264,002 )		77,267		( 186,735 )
							425,629		77,267	238,416	741,312
a nded30Se		te	b	2 22a	e	tate
						Unrestricted			Designated	Restricted
							Funds		Funds	Funds	Total
									F
Tangible assets							6,393			8,787	15,180
Investments							42Q,136				420,13.6
Current assets							722,138		222,842	430,871	1,375,851
Creditors amounts		due	within one		year		( 602,Q04 )				( 602,004)
							646,663		222,842	139,656	1,209,163
											25.
Operating	leases

ollows;
2023	2022
29,142	20,140
109,276	111,414
90,000	117,000
228,417	248,554

Reconciliation of net Income to net cash flow from operating	Reconciliation of net Income to net cash flow from operating	Reconciliation of net Income to net cash flow from operating
			2023	2022
				F
Net income	for the year		( 467,851 )	194,136
Adjustments	for;
Investment	income		( 3,955 )	( 10,701 )
Depreciation	on tangible assets		9,137	8,578
Losses/(Gains) on investments			( 15,191)	61,247
Increase in	stock		(9,011 )	(7,781 )
Decrease in	debtors		9,294	( 21,630 )
Increase in	creditors		19,398	( 85,555 )
Net cash flow from operating		activities	( 458,179 )	138,294