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2023-03-31-accounts

Sudbury & District Citizens Advice (A company limited by guarantee) Unaudited Report & Financial Statements Year ending 31 March 2023 Charity number: 1123466 Company number. 6051096

Sudbury & Distrlct Citlzens Advlce (A ￿MpanY limlted by guaranteo) Report & Financlal Statements Year ending 31 March 2023 Report of the trustees (including Directors, Report} for the year ending 31 March 2023 Independent examinerfs report lo the trustees for the year endlng 31 March 2023 Statement of financi818Ctwilies (including incoma and experKlliure ac¢ounll for the year endlng 31 March 2023 Pago 10 Balance sheet as at 31 March 2023 11 Statement of cash flows for the year anding 31 March 2023 12 Notes to the financial statements 13

Sudbury & Dlstrict Citlzon$ Advlce Report of the trustees (including Dlrnctors. Report) for the year endlng 31 March 2023 Thg Trustees (WI￿ arg also the Dlreckns of the Company for thè purposes of company law} are pleased to presenttheir annual directors. report togetherwith the flnandal 8tstements of the charity forthe year endlng 31 March 2023 which Sre ai80 prepared to meet the requlrements for a directors. report and accounts for Companles Act purposes. The statements comply wmh the Charit188 Act 2011, the Cornpanies Acl 2006. the Memorandum and Artldes of A880ciation, and the Charlues Statement ol ReL¥)mmended Practlce fcharitie8 SORP") {appllcabte to Char￿e3 preparlng thelr accounts In accordance with the flnanctal Reportlng SlandaTd 8ppllcable in the UK and Republlc of Ireland: {FRS 102) Issued in October 2019. CHAIR'S REPORT OBJECTIVES ANDA¢TW￿1ES Ob￿ctIveS and akns for the publlc b•n•fft The prinupal objeth88 of the charlty. as sat out In the Artlcles of Assoclation, are to: 'Prornote any char118ble purpose for the public benefft by the advancemenl of educafjon. Ihe prote¢tion and prgservallon of health and the rel￿Of poverty, sl¢kness and dL8tr8ss In porUoJl8r. bUt￿l￿OUt Ilmltatton, for the bgnefit of the communlty In SudbJry and Surrounding areas.. The board conftrm that they have referred lo the guidance contained In the Charity Commissions gemral guldance on public benefl when revlewing the chaWs aims and Object￿8$ 8nd In pLqnning future actlv6tle8. The charty ca￿]eS outthese oblecUv&s through the Invdvement of ourstaff and vduntggrs In a vèry wide range of activities retlectlng the many klnds of issues that trouble mgmbers of the communlty on a dali y basts. 3lgThlfic•nt actlvltlos Wa pn)vlde free, Independent. o)nfldènthl. and Impartsal advice to evoryon8 on their problems. f￿hts 8nd rasponsbi ilitlès across a rangg of topics Ihal extends across 18 dassrfications and more than 250 sul lassrfications. Thesg include benefits, consumer i8sues. debt. dIs￿lMIn9tion. employmen( famity and r￿a￿onShIps, health. housing. immlgratlon, and leg81 Issues. Our gxperlgno 16 Ihat many cllents In dlfficullies are f8clng several i88ue8 that are connected and need Te8olutlon together. So, we conunuo to support our dlents with advice and guklance untll all thelr problems are resolved or they have 8 dear palhway they can follow. The b6n8flts of our support extsnd beyond the pracllcal resolution of ¢I￿nts. issues to their peace of mlnd and signifttnt health and w8114Jeing improvements. National research shows th15 brings measurable fiscal benefits arHI wKJer galn8 In $OCAo1 and economlc ternis. PERFORIMNCE AND IMPACT The year on whlch we are reporuw was marked by the ftjll emergèn￿ of Ihe county {8nd world> from Ihe COVID-19 pandemlc. The Board Is plaased to report thal the economk benefit rthmed to our dlstrlct dlredy through I￿r work was £1.061million. Thts was an inc¥ease of 130% over the prevlous yeor. The in￿rne gain secured for our dlents was £746.000, an Incrthqse of 89% over the prior year. The d8bts written off for our Cl￿nts was £213.000. an increase of more than 8 times the previous year. These two are88 make up 92% of the galns achleved for ¢ltents. The gains schieved are more than 4 tlmes the costs of ouropeT8tions. But. of ¢ours8, many clients expwbnce dIff￿ultIeS that are hugely impactful to thelr Ilves and w8Nbeing, but do not have such a dtyect measura￿0 acommic bel￿ffi. Flgures agreed between Natlonal Cmlzens AdV￿e arKI HM

Sudbury & Distrlct citlzen• Adviee Report of the trustees (Induding Dlrectors. Report) for the year endlng 31 March 2023 Treasury Fxjlnt to the overall nxAtsFAler on cost of wr ser¥ke betro nwe than 30 thmes the investment by funder8- a total of £8.2 milllon. A¥ our In¥)acl r•F¢rtt SP¥y￿￿e swvgd 1.761 dwts. Cljents. Ik4e8 are b•c¢)mww more (y)mplBX, and we s￿￿d 8.943 ofthelr Issues. an increase of4% ow tho wgvknus 8rl we rdumed directfina￿al benellis to them of £700.931 wthich was an incmse of 77%. During the year we continued to grow faCe-t￿￿ee c￿rta¢￿ with dignts to a level of around 20%. How6vw. tho lep￿ne based remote athke that was Intr(thced In the pBndemlc is now firmty estabjbhed a$ the key d8lhpry th8nneJ. We to18fim IThT to derr￿r a hybrKI seth. We have dso had to increase ts slrength of Ihe t88rn • our Staffi￿ * voluntsw base was Immune to the pandemlc induced'great r8signatM)n'. The Bcwd k8 to that we hBve bg8n very successful In recrultmenl and training. Our team of st8ff and vdunteer5 have ajapted wo11 to the new vrdys of V+brking. and it is irnp)rtant to note that the rEknn to the off￿e has been greaty valwl for thg muluaj supwrt and problem solving thal11 enalles. The year on lthlch ar8 Tewrtrry the u)set of the cC¢t-0￿￿lng crbls arKt that has led to a doubling of our wcffk c8ratle SUPFXt and the d￿tri￿￿thjft of £30.000 of fL￿j and fijel vrAJ¢her8. The gains Sn Irwme noted eartigr are also an lrnF￿anl part ol rniUgatlrKJ the impacl of the ui5rs. Thg Board 15 F4eased to note that we are workir¥J successfully wNh our local aUt￿)ritIeS on Cost-of41￿ft9 Initialives. We are profoundly grateful for the financlal suptx)rt of Babergh Dt8trict cl￿￿4 and SufftAk Cwnty Coundl fLY thls fvThJlng and thelr SUbstsn￿l lonfrterrn 8upF￿ [￿rtng the year debt L%￿je5 OVertcK)k beT￿rts to be (wr bhjgesl shvje am. This refiecis Ihe resumption of debt cdlectlon [￿CeSseS p)sl pandemic wnbined with tho Inmsiry pressure belry fell by househotds whth may be ¢oU8lng unwlse debt acojmulation. The board is cortstsntty mon1￿1n9 the statistics of domand and benchmarklng our"gXpgri￿ wrlh nati(￿￿ IWre5. At preswt we have saen steaty rather than exponent growth. The latter would wt severe Stress on our abillty to rneet Ihe quallty standard fc¢ whlth we aTe recogntsed. ComLMned wlh access to furKlkng. il is 04r bh3 tsk am. LOOK•4G AHEAD The central rcle of the Bo8rd i8 to 8nsure the finan￿1 sustsinabllty of our organlsatwjn so trAt we can contsr to provlde our essenllaf servke. We entwed Ihe pr forecasting a delktt of £55.IxM) and durfng the year wg narrowed that gap to £24.0￿). The fundlng environment Continues to Oghlen. and Th entered the y wth a budgetsd dellctt of £108.000. The Board L8 t8klng a range of rneasures to Frf08ctivety dos8 gap. The ￿￿nts in this report sh￿￿ thatwo hdd £308,000 of cash and our reserves calls for £208.LVK) of ecr￿. The Strat￿￿C pri￿Y is to c(Yrg¢1 this trend by the year 24r25:11 18 dearfy in our ￿nnIng t¢￿ther wlih the need to Inr)vate in both funding and delfvery Th￿e[s. We are extremdy grateful to our many WPFMYter5 for￿ fundlng and esp￿￿lY the Distrkt, Town and Parish cou￿￿8, Suffolk c￿nty C(mMc￿. thg Cllnlc81 Cornrntsstonirg Group and the Natlonal Lottery. Wè appreciate their 0)nfIden￿ in wh8t ￿ do. theirsupw)rt durTng the pandemtc and the I￿Ing fundkng horizons some of Ihem are providlng. We are commhled to workirwJ wkh them on reath ar•J e￿ageMOnI with aur (￿mu￿ty 8nd in alllance with other Citizens ryganlsatiors aCr￿S SuffDIk. aimco V*P provlde ts totsllydeFwA1ent on ourb8m ofdedicatsd w￿￿rrteeradlts1Ys. W by crttstanding core Staff. Their combined $￿Y•￿ dediration aThJ commitment tt) our c#)mrnunty of the highest order. On boharf of the trustoes. they aLI our greatest rpsp8ct and shxe thanks.

Sudbury & District citlzens Advle• R•port of the trust￿ (Including Dir•ctors' Report) for the year endlng 31 Morch 2023 Prlnclpal Fundlng Sourc•s The charity 18 Pri￿>PaI1Y funded by ￿ants from vorious bcxlfe8 d8ts11gd In ￿ repc¥ts and ￿)unIs. The charlty dld not have any ￿rr￿￿g$ from either a wovlder of l￿ding or dher sowce8 ot the Balance Sheet date. Reserv•8 polky The directors belleve Ihal the Bureau sh￿Id set aside fin8nci91 reserves to ensure thal it can con15nue to ¢)perate and meet the needs of dlents In event of UnexP￿d contlngende8 Includlng o cossa1k￿ or Inlefrupllon ol part of 118 fundlng. In addltton. the Bureau needs lo be In a po8lbofi lo meet its contractual commltments. Under thfr agraod r08erves pollcy r96W¥W of £218,508 are set asld• within unrestriGt6d reserves. In addttlon to the above,tho Burnauwlll ma*rtakn r8Bthdod r88•r￿ whernfurth are restrkt8d by the donor orfunder and cannot ￿ u86d for ganeral purp(￿. At 31 M8rth 2023. lotsl unrtstrKaod were £276.389 (2022: £268.406) and re8tr1(aed fundB were £nll (20Y2: £32.093).

Sudl)ury & Distrlct CitQons Advko R•port of th• trustoes (indudlng Dir•ctorn' Report) fty the yew ending 31 March 2023 R•lor•nco and ¥lmlnlstratkn d•ta Charity namè: sUd￿ry & Dtstrkt Ckn Advke Charity number. 1123486 Company number. 6051096 Principal offico aThl wlstefed oftko: Keyse Hrwse, Adon Lane. SudLxry. Suffolk, C010 1QN Our •d¥l•• Independent examlner lknrè Green Charterod A(twnlants 22 Frlws Strrt Sudbuy. Suffc4L C010 2AA 88nkers: Lbyds Bank PIC 30 M8rk8t Hll, s￿lbury. Sufftlk. C010 2EL Dlr•ctor¥ •nd tN•tM• Tho dlrectNB of the charft8bfe company (the chartty) are Its Irustee8 for the wrpo¥e of charity jaw. Th8 truste8# and officors 8er¥5ng durlng tho yoar and slrTh tho year wère as follcrms.. Alan Brdthw•lte ICh•lrl Janke 08bome (Tru8t••) lthrat Klrac ITru8teel. T88Wd 23.05.23 Janlca Bowdery (Tnthel- resig￿￿ 13.07.22 Margaret Maybury (Tru5ts0)- re•knied 12.10.22 Paul Sweeny (fnAts&) D#ve W8tts (Truetee) Sarah 88rtt8tt ffrea8ur¢r) Rtham Aboushousha (Tnth) M8rUn Roy81 (Tru8tee) Pler8 Robèrts (fNsteel- appoknlad 12.0723 matth￿ MI￿n (fru•tse). appolntod 12.07.23 Chl•f offlc•r. Colloon Sweer

sudbury & Dlstrlct citizens Advlce Roport dth• trustees (Indudlng LNre¢torn' Rewt) for the year •nding 31 March 2023 Slruthrn, Govem•n¢e and Governlng do¢umont Sudbury & District CitrLens Aomce is a d18ritsbk ￿Mpary IlmAed by guarante8, Inc￿8￿ on 4 April 2008. The Company Is govem&J by 113 Memorandum and Artth of Associal￿n. In the event of the mpany being wound up every member (including members who ceased to be members within one year prior to such winding up}would te required to contribute to the compatys assets an amount not exceeding £1. The company Is a regi5terBd charlty wlh the Charity Commission. Twstses are either rnlllo]ly CO￿pIed by the Trt￿lee Boanl arml then decled to thg Board •t an AnNal General Meeting within three years of ¢)JvOPtion or, allernativety. elecbd direLtly at an Annual General Medng. The tharityseeks nominations fortru8ts8 vxarKJes in regardto havingthe needto have a b￿d mix of s￿115 and eXperfe￿￿. Trust￿ Induction and tralnlng Newtrustee5 are brlefed on thetr ]89￿ obfNgtion8 under charfty aTrJ ccffipary law, the content ofthe Artides ofAssociation.the committeeand deci$ionThmaking proce5w, thestratsgic bus[r￿$S developmentplan and racent financial perfomiance of the charity. They also meet key employees. volunteers arKI other truslees. TTU8tees are encourag&J to atterKI appropriate extemai tr8inng events where ihese wlll facllltate the understandlng of thelr role. Oryanisaflonal struckn• The trustee board18 responslble for sdling the strategic direction of the oryanballon and the polw of the charfty. The trust￿ cary the ultimata re$F)onsibilty for the conduct of Sudbury & DiStr￿t Citizens Advice and for ensuring Ih81 thg charity Satisf￿ rts legal and contractual obltgations. Trustees meet quarterly as miniTnum, and delegate the daY4(￿￿Y operation of the organtsation to 8 paKI chief officer. The trustee bo8rd is independent from managemenL A register of members. interests Is maintai￿d al th& registered office an¢J18 avallable to the publlc. Sudbury & Districa Citizens is a member of Cltlzens Advice. the national assodatlon for the Citizens Advlce servke. From April 2015 CTtizens Advke Bureau becam8 known as Lool Ctherts Adwce {LCA). The charity also cooperates and Italses with many other advw $ervlces. kncal charfltes. tTU8ts and sodal seThics departments on behaw ol client& Pay pollq for s¢nlor staff The dlrèctors cortsId￿ the board of dir￿. who are the Trusys In￿lee$ ond the Ch￿ offker, Ihè kay management personnel of charity clwge of dlrecllng controlllng. runnirwJ and operating Ihe tharity on a daY-l￿daY bas15. All directoTr grrfe of their time freety and no director receNed remuneratson In the year. Deta1$ of directors. expanses retaled paty transactions are disd¢￿ In th 17 10 the oocounts. pay of the senlor staff s r9vlew￿ annu￿ty arKI rw)rmdty Increased In araxrdance wlth ovetage eamlngs. In vtvN of the nature ofthe charlty. the dktctors b8n(mark agalrt F4y thls In tho pubtk secior.

Sudbury & Distrlct Citizgns Advico Report of the trusteas fincludlng Dlre¢tors' Report) for thg year endlng 31 March 2023 Audtt voc￿$ The charitable company Is annually audlted by Citizens Advlce using a Performance and Quality Framework. Every three years the LCA receives a full audll to ensure compliance with the Advica Qualty Standard <AQS} and the Money Advice SeNtce Debl AdvlGg Quality FramewoTk (MASDAQF). The RedlAmbertYellow and Green (FIAYG) scorlng system rs used to mark ea( of the five key areas: Quallty of Advice Assessment. Client Experfence; People Managementr Leader8hlp. Fhancial H8alth MonitorirvJ. Qualky ofAdvlce AsSesSm￿t- ev8ry quarter the LCA self-a8se3ses a selecllon of oses which ar8 then checked by a Cllizens Advlce audltorfor the qudity of the self-assessmentand quajity of advice. CllentExperfence- a $8lectlon ofdiants Is contacted by emall ortext after the advlce proces8 to assess thelr satlsfaction wllh th8 Service and the advice provided. People Management- an annual 3urvey ts sent to all Staff and volunteers to ask people about thelr experiences. Identlfy what's worklng well and soe where improvements can be made. Leadership- the Trustses annually 8elf-assess how well the charlty18 run and whether M Is delivering good quality servlces. The solf-assessment is checked by an audltor from Cluzens Advlc8. FlnancialHe8lth- quarterfy flnanaal reports are provided to Citizens Advlce which ara assessed against the budget and the Reserves Pollcy. A cornparison 18 provlded agalnsl LCA in the famlly group. Rl8k manawnent The board ha$ a fomial rk8k management potlGy. The principal rfsks to which the Gharity Is exposed have been Identirted and appropriate controls are in place to provkfe reasonable assurance agalnst fraud and error. To thls end the board has put In place a documented fomal rlsk assessment whSch18 reviewed and updated on a regular b88i8. Trustees. rnSporlbI￿tle* in r•lallon to tho financlal stat•m•nts The charity truste￿ (who are also the dlr8ctors of the tharftyforthe purposes of company law} are responsibl8 for preparing a TTuslees' Annual Report and financial slatements In accordance with ap[Alca￿e law and Unil2d Kkngdom AcccAJnting Standards {Unlied Kingdom Generalty Accepted Accounting Practlce}. The report arnd 8ccounts have bèen prepared In accordance y￿th the provisKI￿ In the compan￿ Act 2006 relatlng to Small companl&s. Compary18w requlres the charrty trustees to Prepare fInanCkn￿ statsments for each year whlch glve a true and falr vl6w of the stale of aff8lrs of the charitable ujmpany and of the Incoming resources and appllcation of rosources for that Ferlod. In preparfThJ th8 financlal staternentg, Ihg trustee8 are requlred to.. . Select 8uttatrAe accounting policies and then appty them consi%t8nlty,' . Observe th8 melhods and wlndples In the Charllles SORP: . Make ludgements and e81imates that are rea8on8Ue 8rNJ prudent stste whether aP￿ICable UK accounting standards hove been follth¥ed. 6ubJbct to any mater&1 departures dlsdosed and explained in th8 financlal 8tatsmènts: aThJ • Prepare the Ilnanclal statements on Ihg golng concem basls unle88 It18 Indpproprfate to presume that the chaiity wll contlnue In buslne88. The trustses aro respons1￿e for keeplng adequate accountlr¥J rècords that discloso wSth rea80rAble accuracy

Sudbury & Dlstrlct citlzens Advlco Report of the trustses (Includlng Dlrector8' Rèport) for tho year endlng 31 March 2023 at arytlme the ffin8ncl81 position ofthe charty 8fKt to en8blethem k) ensure that the fin8nckql 8tatemenl8 comply wlth the Companies Act 2006. Try ar6 atso r88ponslble for safe9uardlng the a88ets of the and hence taklng reasonable slgps for the preventlon aThJ delectlon of fraud and other irregularitiès. The trustees aT8 responsible for the maintenance and Integrity of the corporat6 and flnarthl Infomiatlon Included on the charilaNe companls webslte. Leg￿latIOn In the Unlled Klngjorn govemlng the prap8ratlon 8nd dissemlnatlon of financlal 8tatsm8nt8 may dlffer from leglslatlon in other lur18dlctlon8. Tho trustees. annual report W88 approved on 11th October 2023 and signed on behalf of th8 board of Iwste88. A W Brallhwalte {Ch8lrl Trugte8 11th Octob8r 2023

Sudbury & Dlstrfct Cltlzens Advlco Indopondont examlneV8 rewt lo the tru8t¢es for the year endlng 31 Mareh 2023 I roport to Ihe ch trust885 on my •xthrAlon ofth? •xx¥Jts d Ihb r£thpory ypar enthd 31 Marth 2023 vthlth we Set0￿ on PF483 9 tofd. R••pffj¥lbllllki b•¥l• •f r•port As the chartty InJ8tsè8 of Ihe cryy18Th1 tho Its trthe pwF)ges tlL¥xnpgny Ivwl you are Tespomlbfè for Pre￿On oflhe x(xJunts in wlh the rBwir8n￿rts ofthe Cryni8s Act 2006 Ilhe 2006 ACYI. Hav￿￿ s80sfi￿ rry8dfthat Ihe crf fv (xrywry 8ro Mjt w￿red to be aKtitod under Part 16 of ts 2Cth and •r• ￿l￿bItt for indep￿t examknatiffi."I rewt tn reSF•(a rf my •xa￿l￿tiOn of yvur ¢ompany'6 a¢r￿Untr carrfed ¢yJt undersKOon 145 of lh• Ad 2011 2011 ALI. In e4rNrvd oul myexamlnaoon I have fdlrn4d thè DI1￿0￿ gthi ty the Qwr(ty 1445)P)irfih 2011 ALt Slnc• Iha wrryJarrf6 gro￿ Inc4YM •Xt•d8d £250.000swr rrA&8ibo a m•mborolo body118knJ In sgdton 145 of Iho 2011 I confflrn that l am 4￿[￿￿￿ b) Lndertakn ts exarranalon b8C4￿ l am a mernber of the lrnuiuto ol Chtsr•d A¢wJnlart8 kn Ewand and IB Ilthd both•. rne io b•lth In aty maknrfal rgspe¢L' 1. accountiro r￿(￿1 ￿re not kept In respo¢ ofth? c(¥npvry8• 8•eUcm 388 oflh 2￿8 hrt 2. tho accounts do Mt atttyd thcffje rwds: 3. tho a(%￿nts do not ¢(wn vAlh th 4Cw￿tiTrJ ol 396 of 2CQ8 Act other than requirement Ihat the ocuurrts • Ir￿ aThJ lalr • malt•f wnBbJg￿j OB part of an Indepondent •xamlnoUon.' or Recmendod Prndt for act￿nting anil ret#yUry by charlbo6 laFWkth6 to prepwlr¥J t￿91T xcounts In •ceordart• ￿th tho FI￿￿101 Ropoth9 Stw¥Jwd appNrAbl• In lh• UK and R4xd)K¢ of Irdand IFRS 10211. bo In VlrK•nt ndw FCA FCCA COIO 2A4 Dole 11.10.2023

Sudbury & Distrlct citkens Advlee ststement of fFnanclal actfvltle8 (Includlng Income and expondlturo account) for tho year onding 31 Mareh 2023 Unrmtrlcted R0str1cted Totsl fund• Total funds funds funds Nota Income Grnnts and de￿a￿On$ Other charflable activttles Investment Income Total Income Expendltur• Charllable 8Gtivibè# 144.427 166 1.186 145.779 105,358 249,785 285.068 166 27 1,186 108 251,137 285.201 105,358 128,670 128.670 146.577 148.577 275,247 276.713 275.247 276,713 Total •xp•ndlturn Not In¢om•1(•xpond￿ro) for thg year Transf•rn b•lw••n fund• for th• yoar N•t m0￿m•nt In fundi for the ￿ar 17,109 141,2191 124,1101 8,488 {9,128) 9.128 7.983 (32.093) (24.110) 8,488 R•¢anclllrtlon of fund• Tolal fund8 brought forw8rd Total ￿ndS carrl•d f•rw*rd 288.4 276.389 32,093 300,499 292,011 278,389 300,499 The st8tsmont of Iln8ndal ￿￿vItIeS IndudeB all 9glng and108888 recognlsod In thg yeor. All Income and gxpendltur• d•rlvo8 from ￿ntInUI￿ actlvltle•. 10

Sudbury & Dlstrict Citizens Advlce 8alance sheot as at 31 March 2023 2023 2022 Flxed 12 Current ass•ts Debtors Cash at bank and In harKI Tat•l curr•nt as¥ot• 13 1,898 307,478 309J76 8,974 303.795 312.7r$9 Llabllltlo• Credllors: falllng due ￿thIn one year Net currnnt a8••ts 14 (32,987> 112,270) 276,389 300,499 276A89 300,499 Total aoS•ts le•8 curr•nt IlablllU•• Cr•dltor•'. fallSng due 8ft8r more than on8 yoar 276,389 300,490 Fund• of th• ¢h•rlty Ra8lrlcted fvnd8 Unr¢8tdded fund8 Total charlty fvndj 15 32,093 288,408 300,499 276.389 276J89 For tho year gndlng 31 March 2023 th8 charlty wa8 enllllod to exemptlon from au(Ilt und8r 8ectlon 477 of tha Companle8 Act 2006 relallng to 8mall comp8nle8. Dlrector8' fvBpon8lbllllle¥: Th8 m8mb6r¥ have not requlred the comp8ny to obt8ln an •udll of Its flnanc(al 8tatements forthg yoar In que8tSon In accordan￿ wlth gectlon 470. The dlreclors a¢krwlgdge thelr regponBlbllbtle8 for comptylng with tho roqulrements of the A¢t wlth r88pecI to accounting records and tha pr8p8ratlon of fln8nclal 8tstemenl8. These Ilnanc5818latements have beon prepared In atL￿dance wrth the provl8lon8 appllc8bl8 to companlg8 $ublect to the small comp8nl6s' reglmg. The note8 Ot pages 13 to 23 form part of Ihfj89 8ccount8. These financlal 8tstemonts wgre app￿ed by th• board ol tru8tee8 and authorls•d lor Issue on 11ty Ootobgr 2023 and are signèd on behall of the bo8rd ty. AW Br8lthwaite halr)Tru8tee S 8arUett (Troa rer) n￿le8

Sudbury & Dlstrict Citizens Advlco Statement of rAsh Ilows for the yoar ondlng 31 March 2023 2023 UnrestrlctedRestrlct•d Tot•1 fvnd• Tot•1 fund• fund lunds Cash used In oporntlng actlvltles Ca•h flow• from Inv•stlng actlvltles Interest Incoma Purchase of tangible ILK8d 858ets Cash provlded by (u￿d In) InV￿lIng •¢tivltl•• Cuh Ilows from flnan¢lng a¢tMtle• 18 25,618 123,1191 2,497 11,814) 1.186 1,188 1.186 1,188 106 Repaymont of borrowlng C*h u•od In tlnandng •¢tlvltl•• Incr•uel{d¢cr•u•) In ￿•h at bank and In hand In tho y••r Cash at bank and In hand 8t tr beglnnlng of Ihe year Total ca•h at bank and In hand •1 tho Ond of th? y•ar 26,802 (23.1191 3.683 (1,708) 280,878 307,478 23,119 303,795 305,503 307,478 303.795 12

Sudbury & Dlstrlct Cttlzens Advlce Notes to the Financial Statements A¢countlng poll¢l•s The prlnclp81 accounting pdicies aJopt8d, ludgèmonts and key Sour￿ of esllmation uncertainty in the prep8raUon of the flnar￿[al statements ore as follows: 8asls of preparntlon The t7nanGlal stalernents have been prepared In accordance wlth the Charllles.. Ststemenl of Reci)mmended Pradce {appllcable to charWJgs preparlng thelr accounts In accordance wlth the Financial Reporting Standard appllcablg In the UK and RepukAic of Ireiand IFRS 102)) {￿￿ued in October 2019)- {Char((￿S SORP {FRS 102)). the Flnanclal Reporung Standard applicable in the UK and Republk of Irelar*J IFRS 102} 8nd the Companl&s Act 20C6. Sudbury & Dlstrlct CRlzens Advic& mee15 the definttion of a publtc benefrt enllty undor FRS 102. Assets and liabilities are Inltlally re￿gnL8ed at hi8torkal cost or tran$•clion value unless otheNAse stated in the relevant ac￿￿nI￿9 polky note(s). b. Golng COn￿M The accounts have been prepared on the goirvJ concem basis and the trustees belleve that no materfal uncertainties exlst. The trustees haveconsldered the level offvnds held and the OXFeCte(I Income and expenditure for the next 12 months when authorfslng th&se financial statomgnts. The budgeted Income and expenditure are suffirAentwilh th818vel of rnservosfor oharityto be able to contlnue as a golng concem. Fund accountlng Unrestrfcted funds are available fLY use at the dis(r8tiDn of tha trust88s to further any of th3 charity's purposes. Designated fvnds are unrestricted furKIs earrnarked by the trustees forparticularfuture pr￿￿¢t or crjmmitmgnt. Restrlcted funds are subjected to restrfcllong on thir expenditure dedared by the donor or through the t8rms of an appeal and fall into one of Iwo 8Utpclasses'. reBtricted income funds or endowment funds. All income is Induded In the statement of financial actNitie$ when enliyement has passed to the charlty. It Ss probable that the economlc beneflls as50clated wllh the Iransactfon wlll flow to the Char￿ gnd the amount can be rellably me88urad. ThefollovAng 8p8dfic policles are ap￿lad to parbcular categories of income: income from donations or grants18 recognl88d when th8ro18 evtdance of entitlem8nl lo the glfL r￿elp1 Is probeble, and Ils amount can be measured roliably. income from donated goods ￿ measured at the falr value of the goo(Is unless thls Is Impractical to measure rellabty. in whlch cese the value L8 derlved from the cost lo Ihe donor orthe estlmatsd resale vtlua. Donated facilibe8 and services are rècognised in the a￿￿nts when recelved If the value can be rnllably measured. No amounts arg Lnduded for the contribution of general volunteers. Expendlture Expenditure is recogni5ed on an accruaL8 basis as a liability is incurrad. Exponditura indudos 13

Sudbury & District Clliiens Advice Notes to the Flnanclal Slatsments any VATT1￿ ￿1n0t be fully recovwed. and b classifd uThler hoajlrys of the Statement of Ilnandal a¢UvlUes to whl¢h tt relates: expend￿re on ra181rvJ fiJrvJ8 I￿SUde5 the costs of al l￿d￿l81n9 a¢Xfviti88, eventy Mr charitable tradlng actlvilEes, and the sale of dc￿ated goods. expndifure on ctrwltth ¥bvI￿ vKJLKles al eosis lTh)Jrred a rtwjty In undertakh 8ctTrirt￿ that further rts charitable aims for the benefft of hs beneficiarles. Inc4udlng those support D)sts and costs rEla￿r¥j to the govamance of the tharity apportioned to charitsble activities. f. 0￿￿ttIng lea5 Leasè payments arn recowisad as an expense over th8 lease temi on a straight-fine basis. The aggregate benefrtOf￿$e Incentives isr8cogni5edas aredu￿[tin to expenseoverthe leas8 temi. on a slNgltt-line basis. g. Tangibh a8•ets TangltAe assets arninitialty r8corded atcos(aThJ 8ULw￿nty stat•J al￿15t1e88 any a(%umulated Dewedatk)n Is 12thlated 8oastObVfite off the(x)siorvaluaIlL￿ of an asset. less its r88idual value. over the useful ecorK)mic Ilfe of thal osset as follws: Office equlprrthL. 2S%. 33% Straight A review for indirators of impairment is carried (xrt at each reporting date, wh the recoverable amount being estimated where such Indk8tors exist Where the carying value exceeds the re￿Verable arnount. the asset rs impalred ac￿rding￿. Prtor Impalrments are also revbewed for F<￿$￿18 roversd at each reportlng date. D•btorts Trade and Lrther debtors 8re recognized at the setllemeni amount tho. Prepayments are valued at the amount prepaid. Cash at bank In hand Cosh at Lwk and cash n hand I￿aUdaS cash and Stthtsrm l¥ghly Mquhj In¥estrnents wtth a short M￿rty of three or kn5 frixn ts date crf acqulswcm or openlrvJ of th8 deposlt or simliar L Crndllors wovl8lon8 Cred11￿ a￿1 provtsions are Tec(9nised where the charity has a FffOSOnt obltton resutllng from pasl evenl that wli l result kn the transfèr offunds to a thwd party and the amount due to 88ttle Ihe obllgatbn can be measured or ostimated rdiat4y. Credrtors arKI provlBh)n8 are normally reCwnl8￿ at thelr setuemeni arrmjunt afler alh)wk¥J f￿ any trade di8¢(Amts d￿. 14

Sudbury & Dlstrict Cftlz•ns Advlco Notes to the Flnanclal Statements A financi8188set or a finandal Ilabllty l& recrMJiMsed oty whan entlty becomes a party to the corrtradual pr(rA8irng of the Instrumert Basic flnanclal Instruments initidly rB(>Jgnised at the amount receivable or payable including any related transacth)n cc6ts, unless the arran9ement constitutes a financing transaction. where it is recryJnised at the present value of the future payments discounted at market rae of interest a sunflar debt Irtrume Current assets and current liabilities are subsequentty measured at the or other conslderation expethl to be pakl or received and not discotytted. Legd statuj of the ¢omp• The charity a tThipany lirntted by guaran￿. None ofthe trustee8 have a benefldal Interest In th8 company. All ofthe tn￿teeswe membgrs ￿ thecompany and guarnntsfr to contribute £1 In the ovent of a wlndlng up. In¢ome fr•m donatlons and grnnts 2023 2022 Donatio Grants Inot•4) 4.026 281.042 285,068 243,139 249,785 The Income trom donations aTrJ grants was £249,785 {2022.. £285.068) ofwhKh £144,247 vrdS unrestrfcted (2022: £111.24n and £105.538 restrtcted (2022: £173.8211. TTUSt bgneffts greally from the InNrMnent and ent￿ra￿tr supwt of Its vc4unteers. detalls of whith are given in our8nnu81 r8pt¥L In ￿)rdance with FRS 102 and the Charfues SORP IFRS 102). 15

Sudbury & Distrlct Cltlzens Athilc¢ Nots$ to tho Flnanclal Statomonts Inceme fmm grnnts 2023 2022 Unrestrlcted Sudbury Town Councll Suffolk County Councll HadIe￿h Town Councll Babergh District Councll Nation81 Cluzons Advice Suffolk Community Foundatkin Sudbury Munlctpol Charlty 8.500 38.881 8,250 38,171 800 53,500 73.750 15.$00 6,000 500 107,221 250 137,781 RoBtrlct•d Ganzonl Chartl8ble Tru8t Suffolk County Coundl Clllzen8 Advk•- Be8t Practlce Lead crttren8 Advlc8- EAP Clllzen8 Advlce- Help to Clalm Raathlng Gommunbtlo8 MAPS Babgrgh D￿￿tr￿1 Councll Lottery Fund- Debt project Suffolk Famlty Carers - CFH 12,080 30.503 5,700 12.765 48.919 27.624 49,897 8,333 25,074 8,974 105,358 12,413 3S.897 173.821 Totsl Grants 243 139 Incom• from other ch•rftabl• actlv11104 Unrn8ldcted Unre8trlcted Fund8 Fund8 2023 2022 Fundral8lng Events 166 27 27 InvMtm•nt Incomfr Unr88trfcted Unrestrlcted Funds Fund8 2023 2022 Bank Interest recelvable 1,186 16

Sudbury & District Citizons Advlce Not￿ to tho Financial slatoments EXP￿d￿Urn on ¢h•rlt•bl• •¢tl¥ltl 2023 2022 Wages ar￿ 88larie8 Staff trainlng and trav61 211,075 8,017 219,092 228,011 3,252 231.263 Ollk• cost• IT equlpmènt and 8UPPOrt Office equiprnent InBurance- general Payroll and accounting fee8 Posta Pr]nUng and 8ts1i¢Jnèry Telephon8 and communkatlon Other 12,287 1,991 2,488 4,107 472 1.032 3,418 933 21.728 1,646 251 1,294 4,621 320 1,615 3.438 1,108 14,293 Pr•ml••• co•ts Rent 15.113 1,813 1.298 15.000 2.483 4,048 2,110 Llght and heat Insurnnco Cleanlng and malntgnanc Olhor 3,926 22,150 24,941 Gav•rnne• Independent èxamlner8 fee Other 1,320 5.738 7,058 1,200 4,084 284 Oth•r colts Publldty and promotlon Mlscellaneoui Depreclauon 189 192 72 221 932 Totsl exp•ndltur• ¢)n chrltabl• •ctlvhl 275,247 276,713 17

Sudbury & District Citizeng Advlce Notes to the Financial Slatoments Not Income Net income is statèd after chaTging: 2023 2022 Deprgclatlon of tsnglble fixed assets Indep•ndent examlners fees 2023 2022 Fees payable to the independent exarni￿r for Independent examirbation of the financlal statements 1,320 1200 10 Employee Costs The total staff costs and employee beneffls forth8 reporting period are analysed as folkyws 2023 salar￿ and social secunly co8ls Pension costs 205,897 5,178 211.075 221.271 8.740 228.011 The average head count of empl¢)yee8 during thè year was 1412022'.15} No am￿0Yea recefved emptyee bonefits of more than £60,000 durfng the year {2022.' nll) 11 Trustees, remun•ratlon and wi•ns•s No Tn￿89 recelved any remuneralon dudng the ye8r. The ch8rlty rglmbuTS9d trustggs for expenses Inc#JTred arTr)untlrvJ to £nll {2022: £nll) 18

Sudbury & Dlstrlct Cltlzens Advlce Notes to the Finaneial Statoments 12 T*figIb￿ fix•d amots Pl#nt and Mathlnery Flxiures arKI Flitings Computer Equlpment Totsls COST At 1 Aprll 2022 Add1￿0￿6 8,982 371 13.068 22,421 As 31 March 2023 8,982 371 13.068 22,421 DEPRECIATION Al 1 Aprtl 2022 8,982 371 13.06B 22,421 Chargg for year AI 31 MATch 2023 371 NET BOOK VALUE At 31 March 2023 At 31 M8rch 2022 13 0•btpr¥ 2023 2022 Pr•pwnènts ond ACCTugd Incomo 1.898 8.974 14 Cr•dltor•. Amount• falllng du• vAthln on• y••r 2D23 2022 Accruals and deferred Income Soclal 8wJrlty and olher taxe8 29,418 7,368 19

Sudbury & Dlstrfct Citlzens Athilce Noles to the Financial Stat•ments 15 Analysls of ¢harftabl• lunds Transfern At 31223 1A.22 In fund8 Funds Unrostrlctod Fund• General Fun¢J8 17,109 19.126} 276,389 R••trlctsd Fund• Suffolk CoLmty CoLmcII Bab8rgh Di8trKtCO￿￿aI (32,093) 1.879 Suffolk Fomfy C￿6 Ganzonl Tftt 11,879) Debt Lcthry F￿d Commun5ty Lthl•ry Furkl 138.122) 1,218 (41.219) 24.110 38.122 1218 9.126 32.093 300.499 278.389 fund• G•nor•l Fw 145.n9 (1&SYOI 17,109 R••trl¢l•d Suffolk Coixty C￿￿11 Babugh ￿lIrt[l cow￿1 Cluzel￿ Advt• Suffolk Fnily Cv•rn G•nzoni Tn•t Débt Lolt•ry Fund Conwnunlty Lott•ry Fund 12.080 {180￿1) 18,333) 8,974 {10M31 1i.c•JO) (63.1961 161.1151 1148.5n} 11W791 25.074 49.897 105,358 138,1221 11,2181 1412101 251.137 P7524n 124,1101

Sudbury & Dlstrfct Cltlzens Advlce Notes to tho Financial Slatements Al 31J22 In funds Funds Unrestrlcted Funds General Funds 74.330 (38,849) 268.406 R•8trlcted Funds Suffolk Communty Foundalk Chizens AdvKe Suffdk Famlly Carers Debt Lottery Fund Community Lottery Fund 5.724 51.946 (8,613) (19.853) (18,607) (11413) 6.356 (65.8421 32.093 18.607 12.413 4.940 38,849 1.416 292.011 Incomlng R￿￿r¢0$ Ilovement In Gonoral FuThJ 111aeo rJ7M) 74.330 (8.613) 6N45) 154.504) P4,828) 155275) P39,663) 18.6131 119.8531 118.f4)71 112,4131 16A561 185,842) Cluzens Farnly CarwB Debt Lottery Flnd 12.413 48.919 173m1 285201 1276.7131 21

Sudbury & District Citlzens Advlco Notes to Iho Financial Statomonts 16 Flnandal Commltments Totsl commitments under r￿n￿cancellab1O operallng leases are as fouows: 2022 Amounts due w6thSn one year Amounts dug bgtrNeen one and 5 years 15.0 22,500 37,500 15.000 37,500 52.500 17. Rolated partles There have been ￿ related PAty transactions in thi8 or the previous reporting year. 18. Reconclllatlon of not movomont In funds to not flow from oporatlng 2022 Unrestrlcted Rostrlcted Total lurKls Totsl funds funds funds Net movemwrt In funds Add back depreeAation charge Deduct Intere81 incoma shown in Inv88ting activities Decreasel{Incr8ase) In stock Decre&￿{[nere8$eI in debtors I￿re￿e1(decrQasel in creditOTS Nèt cash u￿d In operntlng acthiitlès 25,690 {49.800> {24.110) 8.488 11.186) {1.186) (106) (1,898) 8.974 3,010 17.707 25.616 (23,119) 7,076 20.717 2,497 18.974) 11.890) 11,814) 19. Employeè Bènefft8 Obllgatlon8 The Bureau is a partirApating employer InThe Ponsion$ Trusvs Growth Plan, which comprises Series 1 to 4. The plan funded and is not CC￿tracted i)ut of the State scheme. Series 1 to 3 constltule multremployer ￿nSIon plan.where the assets are co-mingled for Investment purp088s, and benefits are pald out ofthe plen'$ tol81 assets. It is not possible in the nom)al uJur8e of events to Identlfy on reasonable and con8￿tent basis the share of the underlying assets and liabilitles belonglng to Indlvldual partldpating employgrs. A actuarfal valuation for the schemè wa8 carrled out at 30 September 2020. Thls valuatlon showed assets of £800.3m. Ilabllilies of £831.9m and a deffidt of £31.6m. Employers participating In Serles 1 and 2 of Growth Plan are being required to make addltlonal contrlbullons to helpto eliminate th18 der￿lL The Bureau has never partlclpated In th85e Series. Whilst unlikely. it cannot totally be ruled out that such contributions may artse in tha future n respect of the Bureau's past mmbarship of Series 3 of the growth plan. 22

Sudbury & District Citizens Advice Notes to the Financial Stat•m•nts Contlngont The Pen$10￿ Act 2011 retro¥Fwdrvdy attwed the definlucyt of Serfe8 3 oflh8 Grvhth Plan 80 that il becam8 c8¢&goris￿ 8$ o 'defined benofiv arrangement. A8 such. 11 18 anti￿pated that employgrs such as the Bureau thich partldpated in Series 3 WMI be Ilable lo meet a share of th8 deficit on buy•OUt basls rfIW leave the GrovAh Plan. Bureau'b allrnated debt on wltMrnwAI at 30th S¢ptwnber 2022 £3.IX3. Tho Bureau has not p￿ded for thL8 IlablNy In thoso Slaterngnts sin¢8 il haB ￿ demon8trable commitment lo wlthdraw from tho GrcNrth Plan. 11 immediate withdrwwal from the Schèmo wère to be made, Ihen 8uff￿nI c88h rw¢r¥es are hdd Io 8etdo tho o)nttrynt Ilabllmy. wknut Impactkng on day- ttrday operat￿nS. 21. An1￿1 of •M•ts by fund typ• 2ty23 Furl• Funds Fwd• 8.974 8,974 23,119 303,795 112,2701 Cosh otbank aTrJ h hnd 289.771 17.707 307,478 1152801 117.7071 132.98n 280.678 112,270) Nrt••••ts 276.￿ 208,408 32.093 300.499 22. Tr￿*f•r b•tw••n fund• A fund8r 8p8ufy th8 8CtMUe8 for whkh o dcxwllon or grant may b& used. In the88 In818nces, thg fimts recthod oro Ttslrtted funds. Ill￿r0 fuThJs are reco￿8￿ for 8 8Pgdlk project and costs of th91 project exceed fundlng recefved thè deftdt IB mode a tr•n8ferfrom unrnstrkle(l MBgrv88 10