RF,GISTEIIED COMPANY NUMBF.R: 06359417 (F.ngland and Wales) REGISTF,RED CHARITY NUMBF.R: 1121804 Report of Ihc Trustees aiid Unauditcd Financial Statements for the Year Ended 31 March 2024 for Pcmbrokeshire citii.ens Adviec Ilurcau Ashinol¢ and Co. Willianistoii House 7 Goal Strect Havcrfordwcsl Pcmbrokcshire SA61 IPX
P_embrokcshir¢.Citizens AdYicoBurea Contents of ihe Financial Statements for the Ycar Ended 31 March 2024 A>age Reference and Administrative Details Report of the Trustees Indcpendent Examinerls Report Statement of Finanelal Activities 10 Balanee Shecl Cash Flow St&tcmenl 12 Notcs to the Cash Flow Statement 13 Notes to tlic Financial Statements 14 10 23
Pcmbrokeshire Citizens Advice Bureau Reference and Administralive Details for thc Year Ended 31 March 2024 TRUSTF.ES Mrs M Bowen Mr A E Sai)gster (Chair) Mr C Osbornc Mrs W Matthews Mr R While Miss C SalonandIa Mr A Glaze Trustec (appointed 31.10.23) PCC RLPRESENTATIVF.S Cllr Steve Alderman Cllr'l in) Fvai)s RF,CISTERTr.I) OFFICF 38 Meyrick Street Peinbroke Dock Peinbrokeshire SA72 6U'I' RF.CISTERED COMPANY NUMIIF.R 06359417 (I,:ngland and Wales) REGISTF.RF.D CHARITY NUMBERI121804 INDF.I)F.NDF.NT EXAMINER Ashinolc and Co. Williamslon I louse 7 Gocil Sircct Flavcrfordwcst Pembrokcshir¢ SA61 IPX BANKERS CAI.. Ilank Ltd 25 King Flill Avenue Kings Flill West Malling Kcnt ME194JQ Page I
Pembrokeshire Citizens Advice Bureau {Regist¢red numbcr: 06359417) Report of the Trustecs for the Year Ended 31 March 2024 Th¢ Iru5tees who are also dir¢ctors of thc charity for the purposes of the Companies Act 2006, prcscnl their report with the rinancial statemcnls of Ihc charity for thc year ended 31 March 2024. The trustecs have adopicd the provisions of Accounting and Reporting by Charitics: Statement of Recommended Practice applicable lo charities preparing their accounts in accordance with the l.'inancial Rcporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective January 2019), OBJF.CTIVES AND ACTIVITIES Objectives and aims W¢ have referr¢d lo thc guidance contained in the Charity Commission's gcneral guidance on public bcncfit when reviewing our aiins and objcclives and in planning our fulure activities. In particular, the Irustees consider how planned activities will onlribulc lo the aims and objcctivcs ihcy havc s¢t. Citi/cns Advice Pcmbrokeshire (CAP) provides a frcc. professional, confidcnlial infonnation and advice service lo ils clients. Citi/ens Advice Pembrokcshire holds thc CJ¢neral Flclp Level Quality Mark with ca5cwork for welfare bcnefits and dcbl. CAP valucs diversity, promotes cqualily, challcngcs discrimination and is coinmiltcd lo cnsuring Ihc scrvice is rclcvant and acccssible lo all mcmbcrs ofthc cominunity. 11 works in partncrship with other voluntary, statutory, and privalc agencies for thc bcncfil of its clients. I'he citiy.cns Advice scrvicc works to fusfil 2 aims: l. To providc (he advicc pcoplc nccd for the problems thcy face 2. To improvc thc policics and practices that affect pcople's lives 'rhcsc alin5 einbody the principlc that individuals do not suffer through lack of knowlcdge of Ihcir righis and rcsponsibililics or of Ihc scrviccs availablc to thcm, or through an inabilily to cxpress tl)cir nccds ¢ffcclivcly. 'I'hc advicc wc givc is frce, indcpcndcnl. imparlial, and confidential. 'fhc servicc is non-judgcinciital, offcring assistance as appropriatc lo all callcrs. It aims to be cquitable and fair in its approach and provide a servicc lo cvcryone who sccks or nccds help, rcLi¢irdlcss of agc, sex, clas5, rac¢, rcligion, disability, scxualily, or any other aspcct of individuality. All advice work¢rs, whether paid or voluntecr, arc professionally Irained to provide an accurate, high quality, confidcnlial scrvice and lo be supportivc to clients. l?age 2
Pcmbroke5hire Citizens Advice Bureau (Registered number: 06359417) Reporl of the Trustees for the Year Ended 31 March 2024 OBJECTIVES AND ACTIVITIES Significant activities This year has secn ongoing challenges within our coininunity due to the impact of the cost-of-living crisis which drove demand for help with food & fucl costs, eniergency debis, and benefit chccks. Dcspilc thc challenges, our organisatioii has continued to deliver a qualiiy service. Our slaff and volunlccrs arc lo be coinmended for their dedication and compassion. We inilialed a slratcgic review in early 2024 with Ihc aim to ensure we remain flexible in our respoiise to challenge and Ihal we us¢ our resources effectively and efficicntly. while putting the needs of our communiiy and our tcam at the forefront of our thinking. Our servicc modcl is reflective of the benefits to both clients and to our organisalion of a mix of face-to-facc. lelephone, and online services. We have continued to forge strong and effeclive partnerships with othcr scrvicc providcr5 in the slalutory and I'hird Sector and our referrals to and froin these agencies incrcascd. In 2023-24 we rcccived over 850 referrals fToin parincr agcncic5. Advicc .Stalistics In 2023-24 wc hclped 6,206 clicnts with 24,536 issues which represents a six-year high. 430/0 of issues were regarding welfarc ben¢fits and Universal Crcdil, 22.50/0 dcbi and financial capability, 400/0 of all welfarc benefits cnquirics concerned personal independencc paymcnls (PIP), 80/0 rcgardiiig Universal Crcdil. Whero recordcd, 68 % of our clients were disabled or had a long-terin health condition. Incoin¢ gains.. £ 1,979,3 55 Dcbi writc-offs.. £ 219,110 Pro Ciencral Advice Wc arc fundcd by Pcinbrokc5hir¢ County Council (PCC) to providc gciicralisl advicc scrvicc5 lo all cominunilics of P¢iiibrokcsliirc tlirough our local adviccliiic and appoinlincnts and via cinails. Wc also rcccivc dirccl rcfcrr&ils for l?CC tenants iii nccd to dcbl advicc ai)d iiicoiiic Inaximisalion. The s¢rvi¢c coiislitulcs a corc prcvci)lion activity, dcsigiicd as both a rc-activc scrvicc for thosc in nced and pro-active scrvice to prevcnt pcoplc getting into dI]CUlties. It includes.. General advice on i55Ue5 such as debt managcmenl and welfare benefits, housing, immigration and asylum, ¢mploymcnl, onsuincr complaints and landlord-teiiant di5PUtes Specialist beiiefit advicc and incomc Inaxiinisalion wilh specific eleinents focusing on client5 of PCC services and outr¢ach work e.g. in schools. hcalih sclliiigs aiid olhcr location5 Debi advice, budgeting and Inoney Inanagcinent PCC also funds us to dcliver Ihc Pcoplc PoWeR Welfare Rights project. This cnablcs us lo work wilh families with children and youiig pcoplc lo boost Ihcir incoincs by idcnlifying missiiig bciicfil eiitillci)Icnt that they can apply for. 'he service is based in schools and community, working in a multi-agency way with slalutory and ihird sector family aiid children's support services. Page 3
Pembrokeshire Citizens Advice Bureau (Registered numbcr: 06359417) Report of the Trustecs for Ihe Year Ended 31 March 2024 OBJF.CTIVES AND ACTIVITIES Advicelink projcct, funded by Welsh Governmcnt's Single Advice Fund (SAF), has been a vital element of our provision. I'he aim of the Cominunity Advice 'feam (CAT) is lo provide a scrvice for thc people of Pembrokeshire within their community and which works on a collaboralive and multi-agency basis. This approach a150 focuses on prevention, puts those most in need first, and makes it easier for people to gel Ihe right support when they need it. CAT caseworkers carry out hoine visits for those clients who are unable Io visit the offices or outrcaches due to ill health or their caring rc5ponsibilities. Wc also offer a welfarc benefits appcals service including full appeal hearing preparation and support on points of appeal. I'hc Debi 'l'cam aiins to help clients manage thcir debi problems by identifying the most suitable options so that they can decide on what 15 Ihc bcst onc for them. As wcll as helping clients to ncgoliale affordable repayments to priority and non-priority crcdilors, wc can also hclp thein to apply for Debt Relicf Orders and Bankruptcy. CIMIM WhRI's Yours.. I'hc Wclsh Cjovernmcnt's 'Claim What's Yours, campaign aims 10 raisc awarcness amongst those on lowcr incoines, or thosc affcclcd by thc cost of living crisls, thal they could be missing out on funding they arc entiiled to claim. We dclivercd remotc Iclcphone support lo clicnls across Wk)Ics checking Callers, cligibilily for additional bcncfils and assisling with claiming them. 1.his scrvice also provides gcnerali5t advicc from the national reinole overflow calls, Pllrtncr5 for the Journey projeet, funded by Hyivl Dda University Hcalth Board and local GP cluslers, is a collaboration belwcen Citi/.ens Advice Pcmbrokeshii'c and Mind l)cmbrokcshir¢ wilh thc objcclivc being lo support GP and othcr Primary I Icalth carc scrvicc users, wl)o have underlying non-mcdical needs andlor low-lcvcl Inciitml hcalih problcins. lo dcal with a rai)g¢ of is5ucs such as loiiclinc5s, isolation, hoiising, wclfar¢ bcncfils, aiid debt and Ilicrcby ciisui'¢ that I Icalth Carc slaif can conccnlrale thcir tiinc with Ihosc palicllts on rclcvant healih issues. Joiiil working bctwLcn both organisations aiins lo ensure tliat cach patienuclicnt's journcy is pcr50n-c¢nt¢rcd and cncapsulalcs a seamless and integratcd rcsponsc to their issues. WArmer Wale5.' We providc in-dcplh cncrgy support by providing advicc and information on energy debt, lowering usagc, coinparison checks, and bill qucrics rcinolcly froiii our officcs in Pcinbrok¢ Dock and Ilaverfordwcsl. Wc also have thc capacity to undcrtake home visits for vulncrablc clicnl through this projcct. I,a5t Winter we wcrc funded by the local auihority to deliver fuel vouchers and pre-paid cncrgy cards lo clients. Ilasic Ineomc Pilot., The Wc15h Government commiltcd to piloling a schein¢ for a ljasic Income wclfare model, as an aliernalivc lo Ilie cxisting wclfarc bcnefils syslcm and is targeting this towards young adults who arc leaving full.lim¢ carc with their local authorily. The pilot scheme offers 24 months of paymcnls to everyon¢ entering it. As part of Ilie pilot schemc, the W¢lsh Governmcnl olrcrs Ihe support of a frce advice scrvicc and Cilixens Advice Pcmbrokeshire off¢rs advice support that includc financial advicc, financial educalion, and skills dcvclopmenl, with the aim of supporling Ihc young people to liv¢ indepcndcntly on a day-lo-day basis. ualit of Advice Qualily of advicc is assessed through our involvement with a national quality of advice assessmei)l (QAA) project. 'l-hroughout 2023-24, our advisers wcre con5lStenily a55esscd as providing good or excellent advicc, Feedback fyom the QAA assi51s in identifying training needs and improving advice to clients. Advlce PArtners We are very proud of our collaborative working with a wide range of organisations in the county. We have worked closely with Shelter, Mind PembrokeshirelCam)arthenshire, PAI'CH. Trus5ell, PobllGwalia, Pembrokeshirc People l.'irsl, and PAI'H, Social Care and FIou5ing department, Education and family Support dcpartmcnt (Pembrokeshire County Council), DWP, Hywel Dda Healih Board, Alzhcimcr'5 Society, P¢mbrokeshire Communily Flub, Atcb, Carc and Repair, Advocacy West Wales, l>embroke5hire Associalion of Voluntary Serviceslcommunity Connc¢lor5. Welsh Women's Aid, Dyfed Drug and Alcohol Service (DDAS), Pembrokeshire Care Society POBL, DAF, RNIB, Asb¢slos Cymru. Page 4
Pembrokeshire Citizens Advice Bureau (Registered numbtr: 06359417) Report of the Trustees ror the Year Endcd 31 March 2024 OBJECTIVES AND ACTIVITIES Research & Cam ai ns Our Research and Campaign work involves raising awareness, both locally and nationally, of issues thal our clieiits are ¢xperi¢ncing. We do this by analysing 11)e iiiforinalion and data wc galhcr and also by completing case studies about issues tliat we Iliink need to be raised willi policy Inakers and service providers e.g. the lack of awarcness of benefit enlitlcmcnl in the pensioner age populatioii. another was Ihc widcning gap bclwccn Ihe local housing allowance and local rents. We met with prospective candidates in the general eleclion and also presented at information sessions for candidates. STRATEGIC REPORT Overview Wc conlinucd lo bc funded by Pcnibrokeshirc Counly Council wilhoul whoin wc could nol conlinue lo deliver our service5. We also received Inajor financial support froin Wclsli Govcrnin¢nt. W¢ r¢c¢ivcd funding froni 13rili5h Gas r.nergy Trusl and Ihc Moondancc Foundation, Primary Carc Cluslcrslllywcl l)da Ilcalth Board, and Pcmbrokc Dock I'own Council. Wc are also Inost grateful to all Ih05c who Inade donalions. W¢ cmployed ali avcragc of 26 staff and 14 voluntcers throughout thc year and salary costs accountcd for 740/0 of our total budgel. l olal Incoine £761,777 Total l.:xpendiiurc £706,773 Surplus £55,004 The board of Truslces. rccognising the neccssily to mainlain the ability to support continued delivery of Services despite potcnlial variations in fuiidiiig, (ipprovcd a dcficil budgct for the financial ycar 2024125 of £1,556 I'hc Iruslccs ar¢ mindful of continuing financial prcssurcs: a wvicw of our rcscrvcs policy has becn ui)dertakcn and fulurc budgc15 will bc dclcrmiiicd so as to mainiaii) or improve on currcnt Icvcls, and whcrc possiblc also allow for a conlingency lo cnsurc wc cali continu¢ lo operat¢ aiid m¢ct (h¢ nccds of our clicnts in Ihc cvcnt of ui)forcsccn circui)Islanccs. Wiihii) thal ovcrall approach we contiiiuc to concentrat¢ on Ihc cosl of providing the best possible scrvicc lo cach and every clicnl to deleri)iine the bc51 approach to cnsure client salisfaclion. Reserves Policy "I"hc truslcc board belicvcs that Cili/cns Advicc should hold financial rcscrvcs in ordcr lo ensure that the charity cali contiiiuc to operalc and mcet Ihc necds of clicnts iii Ihc cvcnl of unforcsecn and polentially financially damaging circuin5tanccs arising, and also to enablc a respoiisible closure of preiniscs. Unreslrieted r¢serv¢s "riie Irustces considcr that due lo the currcnt econoinic unccrtainty it would bc prudcnt lo sct asidc an amount cquivalenl lo al l¢ast thrcc Inonihs operating cxpendilurc. Restricted reserves I'hcse funds are rcslricl¢d by Ihc donor or funder and cannot be used for ihe gci)eral purposC5 of tl)c CAP. Thcir cxistcncc, and the sun)s of money therein, do not iinply that there has bccn an underspend but may rcsuli from a variely of circuinstances including liming diffei'ences between Il)e financial year ai)d the funding ycar of tlic projecl concerned. This r¢serves policy is monitored and reviewed by the trustees annually. Page 5
Pombrokeshire Citizens Advice Bureau (Registered number: 06359417) Report of thc Trustces for the Year Ended 31 March 2024 STRATEGIC REPORT Future developments 2024 - 25 l.'ollowing a slralcgic review of our service which involved all members of our team, we will be focusing on the following priorilics and outcoines l. Provide advice to people in the bcst way for ihem and be flexible in how we do this. Clicnts are better off (incomc gains, debt write-offs, etc.) Quality of Advice (improved QAA) Range of ways lo access (phone, facc-2-face, email, webchat and drop-ins whcn w¢ can manage it. l>coplc are bcttcr ai helping thcmselvcs 2. Improve acccss for the most vulnerable through focuscd partnership5 13ellcr inforincd partncrs so that rcferrals are appropriate and clicnls are helped - 'wrap-around' sUPPOrt. Shared funding and projccls I rc50urc¢s 'I'wo-way flow of rcfcrrals - Iraining other organisalions can hclp to receive appropriate rcferrals. 3. liocus on our l)eople and Cullurc A work ciivironment is maintained whcre all members of the workforce can thrive and achievc their fullcst potenlial within our or8aiiisation. Our organisalion promotes equality, diversity and inclusion and challengcs discrimination. 1.he voluntecr cxpcricnce and support offer has bcen iniprovcd Our staff and volunlcers are cmpowercd - We trusl our pcople 10 use Iheir initiativc Improve client outcomes through a focus on positioning, profile, and influence Wc conlinuc to dcvclop strong collaborativc workinLy rclalionships with oihcr agencies in the county and rcgionally. Wc have strcngiihen¢d our Rcscarch & Canipaigns effort and impact. Wc have bclter communication systcins - internal and cxtcrnal Maiiilain a financially robust and su5tainablc organisation Wc hav¢ dcvcloped a Inore diversc funding basc tlial allows us lo eslablish a sustainablc starring levcl to meet dcinand. Our ICT and equipmcnt infrastructure supporls n¢w and varied delivery platforms. rising .STRUCTURE, GOVF.RNANCF. ANI) MANAGEMF.NT Governing doeument 1.hc cliarity is conlrolled by ils goveming document, a deed of trust, and conslilules a limited company, limited by guarantee, as defined by the Companies Act 2006. Page 6
Pembrokeshirc Citi7nS Advice Bureau (Regi5tcred number: 06359417) Report of the Trustees for the Year Ended 31 Mareh 2024 STRUCTURF., GOVERNANCE AND MANAGEMENT Organisalional strueture The charity is controlled by its governing documenl. a deed of trust, and constitutes a limited company. limitcd by guaranlce, as defined by the Companies Act 2006. Citizens Advice Pembrokeshire has now compleled 15 years as a couniywide delivery cenlre. It is a regisler¢d charity No. 06359417 and a coinpany limited by guarantee, governed by Meinoranduin and Articles of Association. It 15 also a mcmber of Citizens Advic¢, the iialional associalion of Citilcns Advice tjurcau. The Trustcc Eloard is thc governing body. No Irustces rcsigncd duriiig the year. Thc I,ocal Autliorily, Pcinbrokcshire Couiity Couiicil, has 2 non-voling rcpreseiitalives who attcnd quarterly mc¢tings. Any rcprcscnlalives from fuiiding bodies arc always in a i)iinority on th¢ board. New Ineinbers of tlie I"ruste¢ Board are drawn from the Pembrokeshire community which the organisalion scrvcs and are appointed in accordance with Ihc govcrning documcnl and Citi/.ens Advicc crilcria. 'I'ruslccs al'c recruited for th¢ir skills and expertise plus a cominilment to Cilizens Advice Aiins and Priiiciples, so Trustees are encourag¢d to be involved with the work of National Cilizcns Advicc. This cnsurcs stronger coi)lact at Truslcc Icvel bctwccn local and nalional policies. practices and trends, The Trustee Iloard meets quarterly and is allended by all Trustees and senior Inanagcr5. "1"hc managers allend in an advisory, non-voling capacily. 'I'hc Board is aclivc and coininillccs dcaling with financc. busii)css and devclopinenl, pcrsonncl and health and safety mcct rcgularly. 'I"hcrc is also a 'l'ruslcc Icad for our Rcscarch and Cainpaigns devclopmenl work. The Chicf Excciitive OlCer is responsible lo the tjoard for Ihc day-to-day managcmcnt, govcrnancc, and stratcgic developinenl of il)¢ service. I'he organisatioi) pays for the scrviccs of a Citi/cns Advice I,"inaiicc Consuliant who works closcly with the Chief Fxcculivc to cnsurc cffcctivc financial Inanagcmeiit of Ihc charity. Thc Scrvicc Dclivery Manager is responsiblc for supporting Ihc Chicf F,xcculive lo dclivcr Ihc organisalion's business plan. and dcvclopinent of new prograinincs aiid projccls. I Ic is <ilso rLspon5iblc for the dily-to-day advicc scrvicc dclivcry of tlic scrvicc. 'I'hc 'l'raining and Qualily Managcr is rcsponsiblc for dcvclopiiigy and dclivcriiig thc organisalioii's traiiiing prograiiimc aiid for ciisuring qualily of advicc is maintaincd. 'I"hey arc .supportcd by Managcrsl8upcrvisors in supporting our Icai)i of advisers, both paid and volunlecr. 'I'hc orrice Manager is responsiblc for ensurin8 all administralive and support functions are maintaincd to a liigh order. ii)cliiding 1111 and Il.. 'I'he I". iiiance administrator is responsible for assisling the Chief Lxcculive lo undertakc her rinance dutics. Rlsk managemeiit aiid Informatioli Assuraiicc "rhc Iruslccs havc a duly to idcnlify and rcvicw thc risks to which the charily is cxposcd and lo cnsurc approprialc controls arc in placc lo providc rcasoiiablc assurancc against fraud and crror. Thc Tru5tces ciisurc Ihat a Risk As5cssincnl is carricd out and rcvicwcd al Ica51 annually. 'I'hc Risk Asscssmcnl findings are incorporalcd into the Business Dcvclopincnl Plaii. Projcct workers Inake verbal reports to the 'fruslee Board on a quarterly basis lo explaiii 11)cir work, who it hclps, and how targets are mel. l-his helps I'ruslees to slay informed, make appropriate decisions and Ihercby minimisc risk. Thc 'fruslcc Eloard oversccs Ilic ii)fonnation security of all persoi)al inforinalioi) of our clients, staff, fuiidcrs and slratcgic partiicrs that is processed. The local Citizens Advic¢ hold joint responsibility for client data that is held in our case management syslcin, with Ilie iialional Citizens Advice Service. An inforn]ation a55uraiice manageinent team exists to ei)sure the coiifidcntialily, inlcgrity and availability of all pcrsonal and scnsilive dala is Inainlaincd to a l¢vcl which is coinplianl wilh Ihc requireiiienls of the Gcncral Data Protection Rcgulalion and Data Protcctioii Act 2018. CiliLcns Advicc Pcinbrokc51iirc 15 coininiltcd to thc manageincnt of infomiation risk and a summary of key points and internal controls is available upon rcqucst from the ChiefExccutivc ol¢er. The 'fruslcc 13oard assesses the rigour of the charity'5 leadership, across a range of factors including governance, slralegic busines5 planning and the management of people. resources and finance, and this is then verified by independent asscssors al Ciliiens Advice. We are committed to continuiiig this high-quality standard of management al all levels of the team. Page 7
Pembrokeshiro Citizens Advice Bureau {Registered number: 06359417) Report of tlie Trustees for the Year Endcd 31 March 2024 Report of Ihe Irusiees, incorporating a strategic rcport, approved by order of the board of trustees, as the company dir¢ctors, on 7 November 2024 and signed on the board's bchaifby: Mr A E Sangster (Chair) - Trustee Page 8
iidcpeiident Examiner's Report to thc Trustees of Pembroke5hire Citizens Advice Bureau Independent examilier's report to the trustees of Pembrokeshire Citizens Advice Bureau ('th¢ Company,) I report to the charity truslees on my examination of the account5 of the Company for the year ended 31 March 2024, Responsibilities and basis of report As the charity's trustees of ih¢ Company (and also its directors for the purposes of company law) you are responsible for ihe preparation of thc accounts in accordance with Ilie requirements of the Companics Act 2006 ('Ihc 2006 Act,). Having salisficd myself ihat ihc accounls of the Coinpany are not rcquired to be audited under Part 16 of the 2006 Act and arc eligible for independenl examination, I report in respect of my exaniinalion of your charity's accouiits as carried out under Section 145 of the Charities Act 2011 ('Ihe 201 l Act,). In carrying oul my examinalion I have followed the Directions given by the Charity Commission under Section 145(5) (b) of the 201 l Act. Indep¢nd¢nt examiner's statemcnt Sii)cc your cliarity's gross incomc cxceeded £250,000 your cxainincr must be a membcr of a lisled body. I can confimi Ihat I am qualified to undertake th¢ examination bccausc l ain a mcmbcr of Ihc Association of Chartercd Ccrtified Accountants, which is one of thc listed bodies. have completed my examination. I confinn that no Inatters have coine to my all¢ntion in connection with Ihe ¢xaminalion giving m¢ cause ¢0 believe.. accounling rccords wcrc not kcpi in rcspecl of the Company as requir¢d by Scction 3 86 of th¢ 2006 Act. or thc accounts do not accord with thos¢ r¢cords' or Ihc accounts do not comply with thc accounting rcquircmcnls of Section 396 of the 2006 Act other than any rcquircincnt tlial thc accounts givc a true and fair view which is not a matter considcred as parl of an indcpendenl ¢xainination' or Ihc accounts have not been prcpared in accordance wilh ihe methods and principlcs of the Sialeinent of Reconiinendcd l)racticc for accouiitiiig and reporting by charilics (applicablc lo charilics prcparing Ihcir accounts in accordance with ihe finaiicial Rcportii)g Standard applicable li) thc UK and Rcpublic of Ireland (I.'RS 102)). I have no concerns and havc coinc across no othcr matters in conncction with Ihc cxaminalion lo which altcnlioii should be drawi) in 11)i% rcport in order lo cnablc R proper Liiiderslanding of Ihc accoiiiils to bc rcachcd. Mr D.M.'I'. Gould B.A (14ons), r.c.C.A Thc Association of Chartcrcd Ccrtified Accouiilants Ashmole and Co. Williainslon I lousc 7 Goat Street lavcrfordwcst Peii)broke5hire SA61 IPX Date.. Page 9
Pembrokeshiro Citixens Advice Bureau Statement of Financial Activities for the Year Ended 31 March 2024 31.3.24 Total funds 31.3.23 Total funds Unrestrictcd funds Reslricted funds Notes INCOME AND ENDOWMF.NTS FROM Donations and le8acie5 6,028 6,028 4,947 Charitable Activitie5 Charitablc aclivities 304,523 441,738 746,261 593,173 Inveslmcnt income oihcr income 5,648 3,840 5,648 3,840 1,667 4,800 Total 320,039 441,738 761,777 604,587 F.XPFNDITURF. ON ChArit&ble Hetivities Charitable aclivities Support costs Govcrnance 201.074 52,984 284 427,465 24,515 451 628,539 77,499 735 480,920 61,756 598 Total 254,342 452,431 706,773 543,274 NF.T INCOMF.I(F.XIJF.NDITUIIF.) Transfers betwccn fund5 65,697 (13,435) (10,693) 13,435 55,004 61,313 16 Nct movement In funds 52,262 2,742 55,004 61,J13 RF.CONCILIATION OF FUNDS 'I'otal funds brought forward 204,446 25,238 229,684 168,371 TOTAL FUNDS CARIIIF,D FORWARD 256,708 27,980 284,688 229,684 The notes fonn part of these financial slalements Page 10
Pembrok¢5hire Citizeiis Advice Burellu {Rcgi5tcrcd number: 06359417) Balance Sheet 31 March 2024 31.3.24 Tolal funds 31.3.23 'rotal funds Unrestricted funds Restricted funds Notes CURRENT ASSF.TS Debtors Cash at bank and in hand 13 73.996 229,973 630 27,350 74,626 257,323 83,627 206.489 303,969 27,980 331,949 290.116 CRF.DITORS Amounts falling duc iviihin onc year 14 (47,261) (47,261) (60.432) NF.T CURRENT ASSETS 256,708 27.980 284,688 229.684 TOTAL ASSF,TS LF.SS CURRF.NT LIABILITIES 256,708 27,980 284.688 229,684 NFT ASSF.TS 256,708 27,980 284.688 229,684 FUNDS Ui)rcslriclcd funds Rcstrictcd funds 16 256,708 27,980 204,446 25,238 TOTAL FUNDS 284,688 229.684 Thc charilablc coinpany is enlitlcd to cxcinption froin audil uiidcr Sectioii 477 of the Coinpanics Act 2006 for Ihc ycar cndcd 31 March 2024. Thc mcmbcrs havc not rcquircd thc coinpaiiy to obtaiii an audit of its financial slatcmcnls for ih¢ y¢ar cndcd 31 Marcli 2024 in accordance with Seclion 476 of the Companics Act 2006. 'rhe Iruslces acknowledgc their responsibilities for (a) ensuring that the charitable company kccp5 accounting records that coinply wilh Sections 386 and 387 of Ihc Compaiiics Act 2006 and preparing financial stateincnls which give a truc aiid fair view of11)e 51ale of affair5 of Il)e charitable company as at Ihe cnd of eacli financial ycar and of its surplus or dcficit for cacli fiiiancial ycar in accordancc with Ihe requireinents of Sections 394 and 395 and which otherwise coinply with the requiremeiits of the Coinpanies Act 2006 relating lo financial stal¢mcnls. so far as applicable to th¢ charitabl¢ coinpany. (b) Thc financial slatcmcnts wcrc approvcd by Ihc Board of Trustecs and auihori5cd for i55ue on 7 Novcnibcr 2024 and werc signed on ils behalf by: Mr A E Sang5ter (Chair) - Trustee The notes forni part of these financial 51ateinents Page 11
Pembrokeshiro Citizens Advice Bureau Cash Floiv Statemciit for the Year F.nded 31 March 2024 31.3.24 31.3.23 Notes Cash flows from operatinE aelivities Cash gcncrated froin operations 49,616 10,632 Net cash provided by operating activities 49,616 10,632 Cash flows from investing activities Inlcresl received 5,648 1,667 Nel cash provided by investing activitie5 5,648 1,667 Change in Cash And cash equivalents in the reporting pcriod Cash and cash cquivalents at the beginning of thc reporting period 55,264 12,299 202,059 189,760 Cash and cash equivaleiils at tlie cnd or the rcportiiig period 257,323 202,059 l-he notes form part of these financial stalemenls Page 12
Pembrokeshir¢ Citizens Advice Bureau Notes to the Cwsh Flow Statement for the Year Ended 31 March 2024 RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPF.RATING ACTIVITIES 31.3.24 31.3.23 Net inconie for the reporting pcriod (as per the StateThent of Finaneial Activities) Adjustments for: Interest received Decreasel(iiicrease) in debtors Decrease in crcditors 55,004 61,313 (5,648) 9,001 (8,741) (1.667) (46,103) (2.911) Nct cash provided by opcrations 49,616 10,632 ANALYSIS OF CASH AND CASH EQUIVALENTS 31.3.24 31.3.23 Cash in haiid Nolicc deposits (less Iliaii 3 1)ionths) Overdrafts includcd in bank loans and ovcrdrafts falling due within one year 215 257,108 215 206,274 (4,430) Tolal cash and cash equival¢nts 257,323 202,059 ANALYSIS OF CHANCwF.S IN NYT FUNDS Al 1.4.23 Cash flow Al 31.3.24 Net eash Cash at baiik and in hai)d Bank overdraft 206,489 (4,430) 50,834 4,430 257,323 202,059 55,264 257.323 Total 202,059 55,264 257,323 The iiotcs form part of these financial stat¢menls Page 13
Pembrokeshiro Citizens Advice Bureau Notes to tlie Financial Statements for the Year Ended 31 March 2024 ACCOUNTING POLICIES BR5is of preparing the financial statements The finaiici81 statements of the charitablc company, which is a public benefit entity under FRS 102, have been preparcd in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities.. Statement of Recoinmendcd Practice applicable to charilic5 preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effectivc l January 2019),, Financial Reporting Siand¢ird 102 'Thc F inancial Reporting Standard applicable in thc UK and Republic of Ireland, and the Companies Act 2006. The financial slatcmcnts have been prepared under thc historical cost convention. Income All incoinc is recogniscd in the Statemcnl of Financial Activilies once the charity has entitl¢m¢nt lo the funds, il is probablc that Ihc income will bc received and Ihc amount can be mcasured reliably. F,xp¢nditure .iabilitics are recogniscd as expenditure as soon as thcrc is a Icgal or conslruclive obligation committing thc charity lo that cxpcndilure, it is probable that a Iransfer of economic bcncfits will bc rcquircd in scttleinent and the ainount of thc obligation can bc m¢asurcd rcliably, Lxpenditure is accountcd for on an accruals basis and has bccn classified under headings ihat aggrcgatc all cost rclatcd to thc category. Whcrc costs cannot bc dirccily attributed to particular hcadings Ih¢y have been allocated to aclivilies on a basis consistcnl with the usc ofrcsourccs, Allocmlion and Apportionmcnt of costs Cosls havc been allocalcd as far as possiblc belwccn thc cxpcnditurc calegorics of thc Stalcinciil of financial Activities on a basis dcsigncd to reflcct Ihc use of thc rcsourcc. Cosls rclating to a particular activity ar¢ allocalcd dirccily, othcrs havc bcen apportioncd bascd on the csliinalcd usage of Ihc rcsourcc. Taxation 'I'he charity is exempl from corporation lax on ils charitable activities, Fund accounting Unrcslricled funds can be uscd in accordancc willi the charitablc objectives at th¢ discretion ofthe Iruslees. R¢stricted funds can only be used for particular rcslriclcd purposcs within the objects of the charity. Reslrictions arisc whcn spccificd by Ihc donor or wheii fiinds are raiscd for particular rcslriclcd pui'poscs. I,-urth¢r explanation of ihc nature and purpose of each fund is included in thc notcs to thc financial statemenls, Pension costs and other post-relircment benefits Th¢ charitablc company opcralcs a defincd conlribution pension schemc. Contributions payable to the charilablc company's pension scheme are chargcd to Ihe Slalcmcnt or rinancial Activities in the period to which thcy relate. Page 14 conlinlied..
Pcmbrokeshire Citizens Advice Bureau Notes to the Fiiiancial Staternents - continued for the Year F.ndcd 31 March 2024 DONATIONS AND LFGACIES 31.3.24 31.3.23 Donations Grants 549 5,479 3,811 1.136 6,028 4.947 Granls received, included in the above, are as follows.. 31.3.24 31.3.23 DRO granl Pembrokc Dock Town Council 'I'esco Other grants 137 5,000 136 1,000 342 5.479 1,136 INVF.STMFNT INCOMF. 31.3.24 31.3.23 Deposit account inlcrcst 5,648 1,667 INCOMF. FROM CHARITAIILE ACTIVITIES 31.3.24 31.3.23 Aclivity Charilablc aclivitics Charilable aclivitics Scrvice Icvel agreements Granls 216,829 529,432 243.849 349,324 746,261 593,173 Scrvicc agreciiicnls included in thc above, are as follows: 31.3.24 31.3.23 Pcinbrokcshirc Couniy Council Universal Lredit, 14elp lo Claini Hywel Dda, GP Partn¢rs and Partners for the journey Big Lnergy Saving Network l Lncrgy Advicc Programine Finaiicial Capabilily Foruiii Moondance tioundation Warmer Wales 145,000 136,467 (93) 55,000 14.160 6,715 31.600 20,450 51,379 216,829 243,849 Page 15 ontinued...
Pembrokeshire CitiL¢ns Advic¢ Bureau Notes to the Financial Statemeiits - continued for the Year Ended 31 March 2024 INCOME FROM CHARITAIILE ACTIVITIF.S- continued Grants received, included in the above, are as follows: 31.3.24 31.3.23 PAVS- Care in communities Single Advice Fund Hywel Dda I leallh 13oard - GP Partners Kickslart Schcme I)CC Welfare Rights PAVS, Kccp warm, keep well Wintcr Capacity funding Guardian fund 49,039 302,429 65,700 298,179 8,206 90,000 42,939 7,264 15,000 529,432 349,324 During the year, Pembrokeshirc Ciliicns Advice Bureau reccivcd £28.375 as agent from Citizens Advicc Advicclink, SAF funding. 'fhc funds wcrc paid over in full lo 3 partner organisations during thc ycar. OTHFR INCOMF. 31.3.24 31.3.23 Iloom hirc 3,840 4.800 CHARITABLTr ACTIVITIF.S COSTS Dircct Costs (sce notc 7) Support costs (scc notc 8) Totals Charitable activilics Support costs (rovcrnance 628,539 628,539 77,499 735 77,499 735 628,539 78,234 706,773 Page 16 continued...
Pembrokeshire Citizens Advice Bureau Noles lo the Financial StateTnent5 - Colltinued for the Year F,nded 31 March 2024 DIRECT COSTS OF CHARITABLE ACTIVITIES 31.3.24 31.3.23 Staff costs Staff expenses orfice costs Prcmiscs costs cit17.ens Advice fees Small cquipmcnl purchases Volunteer travel Staff training Legal and Professional Sundry Energy vouchers 501,541 7,439 33,857 37.807 372.894 1,659 23,716 32.030 ! I 5,191 1,365 1,237 617 5,773 6.927 697 ,619 ,400 1.105 33,100 385 39,100 628,539 480,920 SUPPORT COSTS Governance costs Managcment l.'inancc Totals Support costs Govci'nillicc 77,281 218 77,499 735 735 77,281 218 735 78,234 Siipport cosls, included in thc abovc, are as follows.. Managemcnt 31.3.24 Support costs 31.3.23 "I'olal aclivitics Wag¢s l>ei)sions Sundries Office 5UPPOrt C0515 Rei)t and preinises costs Ac¢ounlancy Payroll fccs 43,412 1,309 1,286 14,937 5,251 9.312 1,774 38,333 886 768 10.485 4,514 4,910 1,751 77,281 61,647 Page 17 continued...
Pembrokeshire Citizens Advice Ilureau Notes to the Fiiiancial Statements - continued for the Year Ended 31 March 2024 SUPPORT COSTS - continued Finance 31.3.24 Support costs 31.3.23 Total activities Bank charge5 218 109 Govern8ncc costs 31.3,24 31.3.23 'rotal aclivilies Governance Accountancy fces Legal fees 551 184 550 48 735 598 NF.T INCOMV.I(EXPENDITURE) Ncl incomc/(expcndilurc) is slatcd after chargingl(crediling): 31,3.24 31,3.23 Indcpcndenl examiners fcc 2,800 2,760 10. TRUSTEF.S' REMUNF.RATION AND IIENEFITS 1'hcrc wcrc no trustees, reinuncraiion or other benefits for thc ycar cnded 31 March 2024 nor for thc ycar cnded 31 March 2023. Trustecs, expenses Thcre were no trustccs, expenses paid for thc year ended 31 March 2024 nor for the year ended 31 March 2023. STAFF COSTS 31.03.24 31.03.23 Wages and salaries Social Security cosls Other pension costs 506.371 25.456 14,327 380,238 20,818 11,057 546,154 412,113 'I'he average monthly number of employees during the year was a5 follows.. 31.3.24 26 31.3.23 22 All aclivities Page 18 continued...
Pembrokeshire Cilizens Advice Bureau Notes to the Finaneilll Statements - coiitinued ror the Year Ended 31 March 2024 STAFF COSTS- contiiiued No employees received emoluments in excess of £60,000. 12. COMIJAIIATIVF.S FOII THE STATEMENT OF FINANCIAL ACTIVITIF.S- 31.03.2023 Unrcslricled Reslricled funds runds 'I'oial fund5 INCOMF. AND F.NDOWMF.NTS FROM Donations and Icgacics 4,947 4,947 ChMril#ble activitics CharilablL aclivitics 199,234 393.939 593,173 Inv¢slmenl incoinc Other incoiiie 1,667 4,800 1,667 4,800 Total 210,648 393,939 604,587 F,XPF,NDITURF. ON Charitablc activilies Charitable activities Support costs Governaiice 104,218 42,227 140 376,702 19,529 458 480,920 61,756 598 Total 146,585 396.689 543,274 NET INCOMF./(F.XPFNDITURE) Transfers between funds 64,063 (3,665) (2.750) 3,665 61,313 Net movemcnt in funds 60,398 915 61,313 Page 19 continued...
Pembrokeshire CitiTAns Adviee Bureau Notes lo the Financial Statements - continued (or the Year Ended 31 March 2024 12. COMPARATIVF.S FOR THF STATEMENT OF FINANCIAL ACTIVITIES - 31.03.2023 - continued Unrestricted Restricted Total funds funds runds RECONCILIATION OF FUNDS Total funds broughl forward 144,048 24,323 168,371 TOTAL FUNDS CARIIIF.D FORWARD 204,446 25,238 229,684 13. DEBTORS: AMOUNTS FALLING DUF. WITHIN ONE YEAR 31.3.24 31.3.23 Accrucd income Prepaid expcnse5 72,250 2.376 81,771 1,856 74,626 83,627 14. CRF.I)ITOIIS: AMOUNTS Tr ALLINC. I)UF. WITFIIN ONF. YF.AR 31.3.24 31.3.23 Ilank loans and ovcrdraft5 (see nolc 15) Crcditors Accrued expcnses l)cferrcd incomc 4,430 9,554 8,948 37,500 15,937 31,324 47,261 60,432 15. LOANS Amounts showing as bank ovcrdrafts represcnl a timing dirrcrcncc between when Ihc reslricled expcndilure has becn incurrcd and Ihc rcccipl of the reslriclcd funding in Ihc Charity's bank account. Tliis is nol an actual bank overdraft, it is rccording that Ihc fund is overdrawn only. Page 20 continued...
Pembrokeshire Citizens Advice Ilureau Note5 to the Financial Statements - continued for the Year F.n(led 31 March 2024 16. MOVEMF.NT IN FUNDS Nel movement in fijnds Transfers between funds At 31.3.24 Ai 1.4.23 Unrcstricted funds Gcncral advicc 204,446 65,697 (13.435) 256,708 Restricted funds Warin¢r Wales Adviceliiik Partners for the Journey Energy Advice Prograinine Brilish Gas Energy Trust - Coinmunity Reach Cost of Living 1,993 768 (13,431) (470) 2,444 2,761 13,431 20,772 1,686 20,302 4,130 787 787 (4) 25,238 (10,693) 13,435 27,980 TOTAL FUNDS 229,684 55,004 284,688 Net movemcnt in fuiids, includcd in thc above arc as follows., Incoining resources Rcsourccs cxpcndcd Mov¢ment in funds Uiireslricted funds Cjciieral advice 320,039 (254,342) 65,697 Restrictcd funds Warmcr Walcs Advicclink
artners for the Journ¢y Incrgy Advicc Prograinme Cost of Liviiig 41,479 302,429 65,700 17,130 15,000 (40,711) (315,860) (66,170) (14,686) (15,004) 768 (13,431) (470) 2,444 (4) 441,738 (452,431) (10,693) TOTAL FUNDS 761,777 (706,773) 55,004 Page 21 continucd...
Pcmbrok¢shire Citizens Advice Bureau Notcs to Ihc Finaiicial St#tcnienls - continued for the Year Vnded 31 March 2024 16. MOVEMENT IN FUNDS- continued Comparatives for movement in funds Net movement in fund5 Transfers bctween funds At 31.3.23 At 1.4.22 Unrestricted funds General advice 144,048 64,063 (3,665) 204,446 Restricted funds Warmcr Wales Advicelink iii,:Is Partners for thc Journcy I,:ncrgy Advice l>rogramm¢ British Gas Energy Trust - Community Rcach 1,993 (3,657) (1,807) (965) 1.686 1.993 3,657 1.799 21,737 20,772 1,686 787 787 24.323 (2,750) 3,665 25,238 TOTAL FUNDS 168,371 61,313 229,684 Comparative ncl movcmcnt in funds, included in the abovc are as follows; Incoming resourccs Rcsources cxpcndcd Movcm¢nt in funds Unrestricted funds General advice 210,648 (146,585) 64,063 Restricted funds Wanner Wales Advicelink 31,600 293,179 (29,607) {296,836) (1,807) (55,965) (12,474) 1,993 (3.657) (1,807) (965) 1,686 Partners for Ihe Journey Encrgy Advice Programme 55,000 14,160 393,939 (396,689) (2.750) TOTAL FUNDS 604,587 (543,274) 61,313 Pagc 22 continued...
Pembrokeshire Cit17ens Advice Bureau Notes to th¢ Financial Statements - continued for the Ycar F.nd¢d 31 March 2024 17. RELATF.D PARTY DISCLOSURES Mr A.E. Sangster (Chainnan) is a Trustee of Pembrokcshire Association of Voluntary Services (PAVS). During the period PA VS provided funding of £49.039 to Ihe Charity aiid acted as ils landlord. Page 23