RF,GISTEIIED COMPANY NUMBF.R: 06359417 (F.ngland and Wales) REGISTF,RED CHARITY NUMBF.R: 1121804 Report of Ihc Trustees aiid Unauditcd Financial Statements for the Year Ended 31 March 2024 for Pcmbrokeshire citii.ens Adviec Ilurcau Ashinol¢ and Co. Willianistoii House 7 Goal Strect Havcrfordwcsl Pcmbrokcshire SA61 IPX P_embrokcshir¢.Citizens AdYicoBurea Contents of ihe Financial Statements for the Ycar Ended 31 March 2024 A>age Reference and Administrative Details Report of the Trustees Indcpendent Examinerls Report Statement of Finanelal Activities 10 Balanee Shecl Cash Flow St&tcmenl 12 Notcs to the Cash Flow Statement 13 Notes to tlic Financial Statements 14 10 23 Pcmbrokeshire Citizens Advice Bureau Reference and Administralive Details for thc Year Ended 31 March 2024 TRUSTF.ES Mrs M Bowen Mr A E Sai)gster (Chair) Mr C Osbornc Mrs W Matthews Mr R While Miss C Sa￿lonandIa Mr A Glaze Trustec (appointed 31.10.23) PCC RLPRESENTATIVF.S Cllr Steve Alderman Cllr'l in) Fvai)s RF,CISTERTr.I) OFFICF 38 Meyrick Street Peinbroke Dock Peinbrokeshire SA72 6U'I' RF.CISTERED COMPANY NUMIIF.R 06359417 (I,:ngland and Wales) REGISTF.RF.D CHARITY NUMBERI121804 INDF.I)F.NDF.NT EXAMINER Ashinolc and Co. Williamslon I louse 7 Gocil Sircct Flavcrfordwcst Pembrokcshir¢ SA61 IPX BANKERS CAI.. Ilank Ltd 25 King Flill Avenue Kings Flill West Malling Kcnt ME194JQ Page I Pembrokeshire Citizens Advice Bureau {Regist¢red numbcr: 06359417) Report of the Trustecs for the Year Ended 31 March 2024 Th¢ Iru5tees who are also dir¢ctors of thc charity for the purposes of the Companies Act 2006, prcscnl their report with the rinancial statemcnls of Ihc charity for thc year ended 31 March 2024. The trustecs have adopicd the provisions of Accounting and Reporting by Charitics: Statement of Recommended Practice applicable lo charities preparing their accounts in accordance with the l.'inancial Rcporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective January 2019), OBJF.CTIVES AND ACTIVITIES Objectives and aims W¢ have referr¢d lo thc guidance contained in the Charity Commission's gcneral guidance on public bcncfit when reviewing our aiins and objcclives and in planning our fulure activities. In particular, the Irustees consider how planned activities will onlribulc lo the aims and objcctivcs ihcy havc s¢t. Citi/cns Advice Pcmbrokeshire (CAP) provides a frcc. professional, confidcnlial infonnation and advice service lo ils clients. Citi/ens Advice Pembrokcshire holds thc CJ¢neral Flclp Level Quality Mark with ca5cwork for welfare bcnefits and dcbl. CAP valucs diversity, promotes cqualily, challcngcs discrimination and is coinmiltcd lo cnsuring Ihc scrvice is rclcvant and acccssible lo all mcmbcrs ofthc cominunity. 11 works in partncrship with other voluntary, statutory, and privalc agencies for thc bcncfil of its clients. I'he citiy.cns Advice scrvicc works to fusfil 2 aims: l. To providc (he advicc pcoplc nccd for the problems thcy face 2. To improvc thc policics and practices that affect pcople's lives 'rhcsc alin5 einbody the principlc that individuals do not suffer through lack of knowlcdge of Ihcir righis and rcsponsibililics or of Ihc scrviccs availablc to thcm, or through an inabilily to cxpress tl)cir nccds ¢ffcclivcly. 'I'hc advicc wc givc is frce, indcpcndcnl. imparlial, and confidential. 'fhc servicc is non-judgcinciital, offcring assistance as appropriatc lo all callcrs. It aims to be cquitable and fair in its approach and provide a servicc lo cvcryone who sccks or nccds help, rcLi¢irdlcss of agc, sex, clas5, rac¢, rcligion, disability, scxualily, or any other aspcct of individuality. All advice work¢rs, whether paid or voluntecr, arc professionally Irained to provide an accurate, high quality, confidcnlial scrvice and lo be supportivc to clients. l?age 2 Pcmbroke5hire Citizens Advice Bureau (Registered number: 06359417) Reporl of the Trustees for the Year Ended 31 March 2024 OBJECTIVES AND ACTIVITIES Significant activities This year has secn ongoing challenges within our coininunity due to the impact of the cost-of-living crisis which drove demand for help with food & fucl costs, eniergency debis, and benefit chccks. Dcspilc thc challenges, our organisatioii has continued to deliver a qualiiy service. Our slaff and volunlccrs arc lo be coinmended for their dedication and compassion. We inilialed a slratcgic review in early 2024 with Ihc aim to ensure we remain flexible in our respoiise to challenge and Ihal we us¢ our resources effectively and efficicntly. while putting the needs of our communiiy and our tcam at the forefront of our thinking. Our servicc modcl is reflective of the benefits to both clients and to our organisalion of a mix of face-to-facc. lelephone, and online services. We have continued to forge strong and effeclive partnerships with othcr scrvicc providcr5 in the slalutory and I'hird Sector and our referrals to and froin these agencies incrcascd. In 2023-24 we rcccived over 850 referrals fToin parincr agcncic5. Advicc .Stalistics In 2023-24 wc hclped 6,206 clicnts with 24,536 issues which represents a six-year high. 430/0 of issues were regarding welfarc ben¢fits and Universal Crcdil, 22.50/0 dcbi and financial capability, 400/0 of all welfarc benefits cnquirics concerned personal independencc paymcnls (PIP), 80/0 rcgardiiig Universal Crcdil. Whero recordcd, 68 % of our clients were disabled or had a long-terin health condition. Incoin¢ gains.. £ 1,979,3 55 Dcbi writc-offs.. £ 219,110 Pro Ciencral Advice Wc arc fundcd by Pcinbrokc5hir¢ County Council (PCC) to providc gciicralisl advicc scrvicc5 lo all cominunilics of P¢iiibrokcsliirc tlirough our local adviccliiic and appoinlincnts and via cinails. Wc also rcccivc dirccl rcfcrr&ils for l?CC tenants iii nccd to dcbl advicc ai)d iiicoiiic Inaximisalion. The s¢rvi¢c coiislitulcs a corc prcvci)lion activity, dcsigiicd as both a rc-activc scrvicc for thosc in nced and pro-active scrvice to prevcnt pcoplc getting into dI￿]CUlties. It includes.. General advice on i55Ue5 such as debt managcmenl and welfare benefits, housing, immigration and asylum, ¢mploymcnl, onsuincr complaints and landlord-teiiant di5PUtes Specialist beiiefit advicc and incomc Inaxiinisalion wilh specific eleinents focusing on client5 of PCC services and outr¢ach work e.g. in schools. hcalih sclliiigs aiid olhcr location5 Debi advice, budgeting and Inoney Inanagcinent PCC also funds us to dcliver Ihc Pcoplc PoWeR Welfare Rights project. This cnablcs us lo work wilh families with children and youiig pcoplc lo boost Ihcir incoincs by idcnlifying missiiig bciicfil eiitillci)Icnt that they can apply for. 'he service is based in schools and community, working in a multi-agency way with slalutory and ihird sector family aiid children's support services. Page 3 Pembrokeshire Citizens Advice Bureau (Registered numbcr: 06359417) Report of the Trustecs for Ihe Year Ended 31 March 2024 OBJF.CTIVES AND ACTIVITIES Advicelink projcct, funded by Welsh Governmcnt's Single Advice Fund (SAF), has been a vital element of our provision. I'he aim of the Cominunity Advice 'feam (CAT) is lo provide a scrvice for thc people of Pembrokeshire within their community and which works on a collaboralive and multi-agency basis. This approach a150 focuses on prevention, puts those most in need first, and makes it easier for people to gel Ihe right support when they need it. CAT caseworkers carry out hoine visits for those clients who are unable Io visit the offices or outrcaches due to ill health or their caring rc5ponsibilities. Wc also offer a welfarc benefits appcals service including full appeal hearing preparation and support on points of appeal. I'hc Debi 'l'cam aiins to help clients manage thcir debi problems by identifying the most suitable options so that they can decide on what 15 Ihc bcst onc for them. As wcll as helping clients to ncgoliale affordable repayments to priority and non-priority crcdilors, wc can also hclp thein to apply for Debt Relicf Orders and Bankruptcy. CIMIM WhRI's Yours.. I'hc Wclsh Cjovernmcnt's 'Claim What's Yours, campaign aims 10 raisc awarcness amongst those on lowcr incoines, or thosc affcclcd by thc cost of living crisls, thal they could be missing out on funding they arc entiiled to claim. We dclivercd remotc Iclcphone support lo clicnls across Wk)Ics checking Callers, cligibilily for additional bcncfils and assisling with claiming them. 1.his scrvice also provides gcnerali5t advicc from the national reinole overflow calls, Pllrtncr5 for the Journey projeet, funded by Hyivl Dda University Hcalth Board and local GP cluslers, is a collaboration belwcen Citi/.ens Advice Pcmbrokeshii'c and Mind l)cmbrokcshir¢ wilh thc objcclivc being lo support GP and othcr Primary I Icalth carc scrvicc users, wl)o have underlying non-mcdical needs andlor low-lcvcl Inciitml hcalih problcins. lo dcal with a rai)g¢ of is5ucs such as loiiclinc5s, isolation, hoiising, wclfar¢ bcncfils, aiid debt and Ilicrcby ciisui'¢ that I Icalth Carc slaif can conccnlrale thcir tiinc with Ihosc palicllts on rclcvant healih issues. Joiiil working bctwLcn both organisations aiins lo ensure tliat cach patienuclicnt's journcy is pcr50n-c¢nt¢rcd and cncapsulalcs a seamless and integratcd rcsponsc to their issues. WArmer Wale5.' We providc in-dcplh cncrgy support by providing advicc and information on energy debt, lowering usagc, coinparison checks, and bill qucrics rcinolcly froiii our officcs in Pcinbrok¢ Dock and Ilaverfordwcsl. Wc also have thc capacity to undcrtake home visits for vulncrablc clicnl through this projcct. I,a5t Winter we wcrc funded by the local auihority to deliver fuel vouchers and pre-paid cncrgy cards lo clients. Ilasic Ineomc Pilot., The Wc15h Government commiltcd to piloling a schein¢ for a ljasic Income wclfare model, as an aliernalivc lo Ilie cxisting wclfarc bcnefils syslcm and is targeting this towards young adults who arc leaving full.lim¢ carc with their local authorily. The pilot scheme offers 24 months of paymcnls to everyon¢ entering it. As part of Ilie pilot schemc, the W¢lsh Governmcnl olrcrs Ihe support of a frce advice scrvicc and Cilixens Advice Pcmbrokeshire off¢rs advice support that includc financial advicc, financial educalion, and skills dcvclopmenl, with the aim of supporling Ihc young people to liv¢ indepcndcntly on a day-lo-day basis. ualit of Advice Qualily of advicc is assessed through our involvement with a national quality of advice assessmei)l (QAA) project. 'l-hroughout 2023-24, our advisers wcre con5lStenily a55esscd as providing good or excellent advicc, Feedback fyom the QAA assi51s in identifying training needs and improving advice to clients. Advlce PArtners We are very proud of our collaborative working with a wide range of organisations in the county. We have worked closely with Shelter, Mind PembrokeshirelCam)arthenshire, PAI'CH. Trus5ell, PobllGwalia, Pembrokeshirc People l.'irsl, and PAI'H, Social Care and FIou5ing department, Education and family Support dcpartmcnt (Pembrokeshire County Council), DWP, Hywel Dda Healih Board, Alzhcimcr'5 Society, P¢mbrokeshire Communily Flub, Atcb, Carc and Repair, Advocacy West Wales, l>embroke5hire Associalion of Voluntary Serviceslcommunity Connc¢lor5. Welsh Women's Aid, Dyfed Drug and Alcohol Service (DDAS), Pembrokeshire Care Society POBL, DAF, RNIB, Asb¢slos Cymru. Page 4 Pembrokeshire Citizens Advice Bureau (Registered numbtr: 06359417) Report of the Trustees ror the Year Endcd 31 March 2024 OBJECTIVES AND ACTIVITIES Research & Cam ai ns Our Research and Campaign work involves raising awareness, both locally and nationally, of issues thal our clieiits are ¢xperi¢ncing. We do this by analysing 11)e iiiforinalion and data wc galhcr and also by completing case studies about issues tliat we Iliink need to be raised willi policy Inakers and service providers e.g. the lack of awarcness of benefit enlitlcmcnl in the pensioner age populatioii. another was Ihc widcning gap bclwccn Ihe local housing allowance and local rents. We met with prospective candidates in the general eleclion and also presented at information sessions for candidates. STRATEGIC REPORT Overview Wc conlinucd lo bc funded by Pcnibrokeshirc Counly Council wilhoul whoin wc could nol conlinue lo deliver our service5. We also received Inajor financial support froin Wclsli Govcrnin¢nt. W¢ r¢c¢ivcd funding froni 13rili5h Gas r.nergy Trusl and Ihc Moondancc Foundation, Primary Carc Cluslcrslllywcl l)da Ilcalth Board, and Pcmbrokc Dock I'own Council. Wc are also Inost grateful to all Ih05c who Inade donalions. W¢ cmployed ali avcragc of 26 staff and 14 voluntcers throughout thc year and salary costs accountcd for 740/0 of our total budgel. l olal Incoine £761,777 Total l.:xpendiiurc £706,773 Surplus £55,004 The board of Truslces. rccognising the neccssily to mainlain the ability to support continued delivery of Services despite potcnlial variations in fuiidiiig, (ipprovcd a dcficil budgct for the financial ycar 2024125 of £1,556 I'hc Iruslccs ar¢ mindful of continuing financial prcssurcs: a wvicw of our rcscrvcs policy has becn ui)dertakcn and fulurc budgc15 will bc dclcrmiiicd so as to mainiaii) or improve on currcnt Icvcls, and whcrc possiblc also allow for a conlingency lo cnsurc wc cali continu¢ lo operat¢ aiid m¢ct (h¢ nccds of our clicnts in Ihc cvcnt of ui)forcsccn circui)Islanccs. Wiihii) thal ovcrall approach we contiiiuc to concentrat¢ on Ihc cosl of providing the best possible scrvicc lo cach and every clicnl to deleri)iine the bc51 approach to cnsure client salisfaclion. Reserves Policy "I"hc truslcc board belicvcs that Cili/cns Advicc should hold financial rcscrvcs in ordcr lo ensure that the charity cali contiiiuc to operalc and mcet Ihc necds of clicnts iii Ihc cvcnl of unforcsecn and polentially financially damaging circuin5tanccs arising, and also to enablc a respoiisible closure of preiniscs. Unreslrieted r¢serv¢s "riie Irustces considcr that due lo the currcnt econoinic unccrtainty it would bc prudcnt lo sct asidc an amount cquivalenl lo al l¢ast thrcc Inonihs operating cxpendilurc. Restricted reserves I'hcse funds are rcslricl¢d by Ihc donor or funder and cannot be used for ihe gci)eral purposC5 of tl)c CAP. Thcir cxistcncc, and the sun)s of money therein, do not iinply that there has bccn an underspend but may rcsuli from a variely of circuinstances including liming diffei'ences between Il)e financial year ai)d the funding ycar of tlic projecl concerned. This r¢serves policy is monitored and reviewed by the trustees annually. Page 5 Pombrokeshire Citizens Advice Bureau (Registered number: 06359417) Report of thc Trustces for the Year Ended 31 March 2024 STRATEGIC REPORT Future developments 2024 - 25 l.'ollowing a slralcgic review of our service which involved all members of our team, we will be focusing on the following priorilics and outcoines l. Provide advice to people in the bcst way for ihem and be flexible in how we do this. Clicnts are better off (incomc gains, debt write-offs, etc.) Quality of Advice (improved QAA) Range of ways lo access (phone, facc-2-face, email, webchat and drop-ins whcn w¢ can manage it. l>coplc are bcttcr ai helping thcmselvcs 2. Improve acccss for the most vulnerable through focuscd partnership5 13ellcr inforincd partncrs so that rcferrals are appropriate and clicnls are helped - 'wrap-around' sUPPOrt. Shared funding and projccls I rc50urc¢s 'I'wo-way flow of rcfcrrals - Iraining other organisalions can hclp to receive appropriate rcferrals. 3. liocus on our l)eople and Cullurc A work ciivironment is maintained whcre all members of the workforce can thrive and achievc their fullcst potenlial within our or8aiiisation. Our organisalion promotes equality, diversity and inclusion and challengcs discrimination. 1.he voluntecr cxpcricnce and support offer has bcen iniprovcd Our staff and volunlcers are cmpowercd - We trusl our pcople 10 use Iheir initiativc Improve client outcomes through a focus on positioning, profile, and influence Wc conlinuc to dcvclop strong collaborativc workinLy rclalionships with oihcr agencies in the county and rcgionally. Wc have strcngiihen¢d our Rcscarch & Canipaigns effort and impact. Wc have bclter communication systcins - internal and cxtcrnal Maiiilain a financially robust and su5tainablc organisation Wc hav¢ dcvcloped a Inore diversc funding basc tlial allows us lo eslablish a sustainablc starring levcl to meet dcinand. Our ICT and equipmcnt infrastructure supporls n¢w and varied delivery platforms. rising .STRUCTURE, GOVF.RNANCF. ANI) MANAGEMF.NT Governing doeument 1.hc cliarity is conlrolled by ils goveming document, a deed of trust, and conslilules a limited company, limited by guarantee, as defined by the Companies Act 2006. Page 6 Pembrokeshirc Citi7￿nS Advice Bureau (Regi5tcred number: 06359417) Report of the Trustees for the Year Ended 31 Mareh 2024 STRUCTURF., GOVERNANCE AND MANAGEMENT Organisalional strueture The charity is controlled by its governing documenl. a deed of trust, and constitutes a limited company. limitcd by guaranlce, as defined by the Companies Act 2006. Citizens Advice Pembrokeshire has now compleled 15 years as a couniywide delivery cenlre. It is a regisler¢d charity No. 06359417 and a coinpany limited by guarantee, governed by Meinoranduin and Articles of Association. It 15 also a mcmber of Citizens Advic¢, the iialional associalion of Citilcns Advice tjurcau. The Trustcc Eloard is thc governing body. No Irustces rcsigncd duriiig the year. Thc I,ocal Autliorily, Pcinbrokcshire Couiity Couiicil, has 2 non-voling rcpreseiitalives who attcnd quarterly mc¢tings. Any rcprcscnlalives from fuiiding bodies arc always in a i)iinority on th¢ board. New Ineinbers of tlie I"ruste¢ Board are drawn from the Pembrokeshire community which the organisalion scrvcs and are appointed in accordance with Ihc govcrning documcnl and Citi/.ens Advicc crilcria. 'I'ruslccs al'c recruited for th¢ir skills and expertise plus a cominilment to Cilizens Advice Aiins and Priiiciples, so Trustees are encourag¢d to be involved with the work of National Cilizcns Advicc. This cnsurcs stronger coi)lact at Truslcc Icvel bctwccn local and nalional policies. practices and trends, The Trustee Iloard meets quarterly and is allended by all Trustees and senior Inanagcr5. "1"hc managers allend in an advisory, non-voling capacily. 'I'hc Board is aclivc and coininillccs dcaling with financc. busii)css and devclopinenl, pcrsonncl and health and safety mcct rcgularly. 'I"hcrc is also a 'l'ruslcc Icad for our Rcscarch and Cainpaigns devclopmenl work. The Chicf Excciitive O￿lCer is responsible lo the tjoard for Ihc day-to-day managcmcnt, govcrnancc, and stratcgic developinenl of il)¢ service. I'he organisatioi) pays for the scrviccs of a Citi/cns Advice I,"inaiicc Consuliant who works closcly with the Chief Fxcculivc to cnsurc cffcctivc financial Inanagcmeiit of Ihc charity. Thc Scrvicc Dclivery Manager is responsiblc for supporting Ihc Chicf F,xcculive lo dclivcr Ihc organisalion's business plan. and dcvclopinent of new prograinincs aiid projccls. I Ic is ei)sions Sundries Office 5UPPOrt C0515 Rei)t and preinises costs Ac¢ounlancy Payroll fccs 43,412 1,309 1,286 14,937 5,251 9.312 1,774 38,333 886 768 10.485 4,514 4,910 1,751 77,281 61,647 Page 17 continued... Pembrokeshire Citizens Advice Ilureau Notes to the Fiiiancial Statements - continued for the Year Ended 31 March 2024 SUPPORT COSTS - continued Finance 31.3.24 Support costs 31.3.23 Total activities Bank charge5 218 109 Govern8ncc costs 31.3,24 31.3.23 'rotal aclivilies Governance Accountancy fces Legal fees 551 184 550 48 735 598 NF.T INCOMV.I(EXPENDITURE) Ncl incomc/(expcndilurc) is slatcd after chargingl(crediling): 31,3.24 31,3.23 Indcpcndenl examiners fcc 2,800 2,760 10. TRUSTEF.S' REMUNF.RATION AND IIENEFITS 1'hcrc wcrc no trustees, reinuncraiion or other benefits for thc ycar cnded 31 March 2024 nor for thc ycar cnded 31 March 2023. Trustecs, expenses Thcre were no trustccs, expenses paid for thc year ended 31 March 2024 nor for the year ended 31 March 2023. STAFF COSTS 31.03.24 31.03.23 Wages and salaries Social Security cosls Other pension costs 506.371 25.456 14,327 380,238 20,818 11,057 546,154 412,113 'I'he average monthly number of employees during the year was a5 follows.. 31.3.24 26 31.3.23 22 All aclivities Page 18 continued... Pembrokeshire Cilizens Advice Bureau Notes to the Finaneilll Statements - coiitinued ror the Year Ended 31 March 2024 STAFF COSTS- contiiiued No employees received emoluments in excess of £60,000. 12. COMIJAIIATIVF.S FOII THE STATEMENT OF FINANCIAL ACTIVITIF.S- 31.03.2023 Unrcslricled Reslricled funds runds 'I'oial fund5 INCOMF. AND F.NDOWMF.NTS FROM Donations and Icgacics 4,947 4,947 ChMril#ble activitics CharilablL aclivitics 199,234 393.939 593,173 Inv¢slmenl incoinc Other incoiiie 1,667 4,800 1,667 4,800 Total 210,648 393,939 604,587 F,XPF,NDITURF. ON Charitablc activilies Charitable activities Support costs Governaiice 104,218 42,227 140 376,702 19,529 458 480,920 61,756 598 Total 146,585 396.689 543,274 NET INCOMF./(F.XPFNDITURE) Transfers between funds 64,063 (3,665) (2.750) 3,665 61,313 Net movemcnt in funds 60,398 915 61,313 Page 19 continued... Pembrokeshire CitiTAns Adviee Bureau Notes lo the Financial Statements - continued (or the Year Ended 31 March 2024 12. COMPARATIVF.S FOR THF STATEMENT OF FINANCIAL ACTIVITIES - 31.03.2023 - continued Unrestricted Restricted Total funds funds runds RECONCILIATION OF FUNDS Total funds broughl forward 144,048 24,323 168,371 TOTAL FUNDS CARIIIF.D FORWARD 204,446 25,238 229,684 13. DEBTORS: AMOUNTS FALLING DUF. WITHIN ONE YEAR 31.3.24 31.3.23 Accrucd income Prepaid expcnse5 72,250 2.376 81,771 1,856 74,626 83,627 14. CRF.I)ITOIIS: AMOUNTS Tr ALLINC. I)UF. WITFIIN ONF. YF.AR 31.3.24 31.3.23 Ilank loans and ovcrdraft5 (see nolc 15) Crcditors Accrued expcnses l)cferrcd incomc 4,430 9,554 8,948 37,500 15,937 31,324 47,261 60,432 15. LOANS Amounts showing as bank ovcrdrafts represcnl a timing dirrcrcncc between when Ihc reslricled expcndilure has becn incurrcd and Ihc rcccipl of the reslriclcd funding in Ihc Charity's bank account. Tliis is nol an actual bank overdraft, it is rccording that Ihc fund is overdrawn only. Page 20 continued... Pembrokeshire Citizens Advice Ilureau Note5 to the Financial Statements - continued for the Year F.n(led 31 March 2024 16. MOVEMF.NT IN FUNDS Nel movement in fijnds Transfers between funds At 31.3.24 Ai 1.4.23 Unrcstricted funds Gcncral advicc 204,446 65,697 (13.435) 256,708 Restricted funds Warin¢r Wales Adviceliiik Partners for the Journey Energy Advice Prograinine Brilish Gas Energy Trust - Coinmunity Reach Cost of Living 1,993 768 (13,431) (470) 2,444 2,761 13,431 20,772 1,686 20,302 4,130 787 787 (4) 25,238 (10,693) 13,435 27,980 TOTAL FUNDS 229,684 55,004 284,688 Net movemcnt in fuiids, includcd in thc above arc as follows., Incoining resources Rcsourccs cxpcndcd Mov¢ment in funds Uiireslricted funds Cjciieral advice 320,039 (254,342) 65,697 Restrictcd funds Warmcr Walcs Advicclink >artners for the Journ¢y Incrgy Advicc Prograinme Cost of Liviiig 41,479 302,429 65,700 17,130 15,000 (40,711) (315,860) (66,170) (14,686) (15,004) 768 (13,431) (470) 2,444 (4) 441,738 (452,431) (10,693) TOTAL FUNDS 761,777 (706,773) 55,004 Page 21 continucd... Pcmbrok¢shire Citizens Advice Bureau Notcs to Ihc Finaiicial St#tcnienls - continued for the Year Vnded 31 March 2024 16. MOVEMENT IN FUNDS- continued Comparatives for movement in funds Net movement in fund5 Transfers bctween funds At 31.3.23 At 1.4.22 Unrestricted funds General advice 144,048 64,063 (3,665) 204,446 Restricted funds Warmcr Wales Advicelink iii,:Is Partners for thc Journcy I,:ncrgy Advice l>rogramm¢ British Gas Energy Trust - Community Rcach 1,993 (3,657) (1,807) (965) 1.686 1.993 3,657 1.799 21,737 20,772 1,686 787 787 24.323 (2,750) 3,665 25,238 TOTAL FUNDS 168,371 61,313 229,684 Comparative ncl movcmcnt in funds, included in the abovc are as follows; Incoming resourccs Rcsources cxpcndcd Movcm¢nt in funds Unrestricted funds General advice 210,648 (146,585) 64,063 Restricted funds Wanner Wales Advicelink 31,600 293,179 (29,607) {296,836) (1,807) (55,965) (12,474) 1,993 (3.657) (1,807) (965) 1,686 Partners for Ihe Journey Encrgy Advice Programme 55,000 14,160 393,939 (396,689) (2.750) TOTAL FUNDS 604,587 (543,274) 61,313 Pagc 22 continued... Pembrokeshire Cit17ens Advice Bureau Notes to th¢ Financial Statements - continued for the Ycar F.nd¢d 31 March 2024 17. RELATF.D PARTY DISCLOSURES Mr A.E. Sangster (Chainnan) is a Trustee of Pembrokcshire Association of Voluntary Services (PAVS). During the period PA VS provided funding of £49.039 to Ihe Charity aiid acted as ils landlord. Page 23