2022-03-31-accounts - Age UK Hertfordshire

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		Page
Trustees report		1-18
Statement oftrustees responsibilities		19
Independent	auditor's report	20-23
Consolidated	Statement ofBnancial activities	24-25
Consolidated	Balance Sheet	26
Charity Balance Sheet		27
Consolidated	Statement ofcash flows	28
Notes to the	financial statements	29-48

Figure 1.	Services t		o	meet	Strate	gic Aims
Area of	Services					How we meet our aims
Work
Active Ageing	A range including	of 3		10to Asian	3 Clubs Elder	We run a range of clubs/activities to help older people feel connected with their community, stay active and reduce social
	Day Centres					isolation by providing social activities, physical exercise and
						nutritious meals.
	Day Care		Centre
	(Chalmers		Court)			Club capacity has been restricted during this period due to the
	Clitheroe		Health		a	limitation on transport capacity as well as to ensure social distancing at the clubs. These restrictions started to ease towards
	Wellbeing		Centre			the latter part ofthe year and so club capacities began to increase
						towards pre-pandemic levels.
Befriending	Visiting Scheme					We provide regular face-to-face and telephone social contact, to
	Telephone		Clubs			help combat loneliness and social isolation. During 2021-22 volunteers were able to provide face to face visits again as restdctions eased but there were some clients who preferred to
						have telephone support still due to fears over the virus, and so
						support had to be provided via phone calls or online befriending sessions.
Emotional Sup ort	InTouch					A service offering a higher level of emotional support over the phone.
Information and Advice	Information			and Advice		Atelephone and community support service offering Information 5 Advice to older people. Including advice on benefit
						entitlements, LPAs, energy costs and Blue Badges.
	Later Life		Goals			Later Life Goals focuses on the above but visiting older people in their homes focusing on reducing loneliness and isolation.
Dementia Services	Hertswise					Working in partnership with eight other voluntary sector organisations to provide support for people with Dementia, Mild
						Cognitive Impairment and memory loss, along with their carers
						and families.
Health Related Services	Hospital Navigation (HCNS)		&	Community Service		Working in partnership with nine other voluntary sector organisations to provide support services for those discharged from hospital, those identified by their GPs and others as being vulnerable people in need of support to achieve independence
						and well-being.
	Link Workers			(HCNS)		Link Workers work from GP surgeries as part of the Social Prescribing agenda. They work closely with staff from HCNS to link
						people to the 'social prescriptions'
	Nutrition Service	Bt Dietetics				Working with the Hertfordshire Community Trust and working with the Community Nutrition and Dietetics team supporting people who have social causes for malnutrition ensuring that they et the su ort the need to sta inde endent in the communit .
Income Generation	Help in The Home					A cleaning and domestic tasks service which enables people to remain independent in their homes by supporting them with daily
						activities.

igure ih Support Provid	igure ih Support Provid	ed
Su ort Activi						2021-22
Number	ofolder eo le su		orted			15,735
Number	of su ort calls made					171,152
Number	ofattendances at	our	clubs			20,547
Amount	raised for older eo		le	throu	h welfare benefits	EB384401
Number	of Di ital Inclusion	Sessions				672
Number	ofactive volunteers					459
Number	of hours rovided	throu		h Hel	in the Home	57781
Number	ofvolunteer hours					51,254

eview	eview
Financial Summary		2020-21f	2021-22f
Income		3,470,240	3,635,627
Expenditure		(3,512,880)	(3,355,453)
Net Income	/ Expenditure	(42 640)	280174
Reserves		2020-21f	2021-22 E
Restricted		169,101	151,946
Unrestricted	—Designated	757,865	535,947
Unrestricted	—General	615,969	1 135,216
Total Reserves		1,542,935	1,823,109

harity to carry	out its ob		jectiv	es and sup	port our	clients during the Covid-19	pa	ndemic:
Funders						Funders
Hertfordshire	County Council			(HCC)		Hertfordshire Community	NHS Trust
East Bt North	Herts and		Herts	Valleys Clinical
Commissioning	Groups		(CCGs)			HM Revenue 8.Customs	(HMRC)
/ Hertfordshire	Primary	Care		Networks	(PCNs)
Age UK (National)						North Herts District Council		(NHDC)
British Red Cross						Sanctuary Housing
Co-operative	Group					Sport England / Herts Sports		Partnership
Garfield Weston Foundation						StAlbans District Council
Hertfordshire	Care Providers			Association	(HCPA)	StAlbans Old People's Trust
Hertfordshire	Community		Foundation			Welwyn Hatfield Borough	Council

Name		Honora	role from A	role from A
John	Ellis	Chair
Victoria Tassell		Trustee
Mousumi Basu		Trustee	—Resigned	12/08/22
Ma	Compton	Trustee
Jenn	Wiles	Trustee
Robin	Kember	Trustee

					Unrestricted	Restricted	Total	Total
					funds	funds	2022	2021
				Notes	6	6	6	6
Income from:
Donations and	legacies				117,801		117,801	142,803
Charitable activities					2,346,046	1,156,012	3,502,058	3,313,494
Other trading	activities				15,053		15,053	11,162
Investments					715		715	2,781
Total income					2,479,615	1,156,012	3,635,627	3,470,240
~Ed i
Raising funds				6	15,437		15,437	62,888
Charitable activities				7	2,386,816	953,200	3,340,016	3,449,992
Total resources expended					2,402,253	953,200	3,355,453	3,512,880
Net incoming/(outgoing)			resources before
transfers					77,362	202,812	280,174	(42,640)
Gross transfers	between	funds			219,967	(219,967)
Net income/(expenditure)			for the year/
Net movement	in funds				297,329	(17,155)	280,174	(42,640)
Fund balances	at 1April	2021			1,373,834	169,101	1,542,935	1,585,575
Fund balances	at31March		2022		1,671,163	151,946	1,823,109	1,542,935

				Unrestricted	Restricted	Total
				funds	funds	2021
			Notes
Income and endowments		from:
Donations and legacies				142,803		142,803
Charitable activities				1,915,213	1,398,281	3,313,494
Other trading activities				11,162		11,162
Investments				2,781		2,781
Total income				2,071,959	1,398,281	3,470,240
Expenditure on:
Raising funds				62,888		62,888
Charitable activities				2,008,511	1,441,481	3,449,992
Total resources expended				2,071,399	1,441,481	3,512,880
Net incoming/(outgoing)		resources before
transfers				560	(43,200)	(42,640)
Gross transfers between	funds			(50,741)	50,741
Net income/(expenditure)		for the year/
Net incoming/(outgoing)		resources		(50,181)	7,541	(42,640)
Fund balances at 01April	2020			1,424,015	161,560	1,585,575
Fund balances at 31March		2021		1,373,834	169,101	1,542,935

			2022		2021
		Notes	6		6
Fixed assets
Tangible assets		10		259		11,910
Current assets
Debtors		12	261,501		273,870
Cash at bank and in	hand		1,851,183		1,654,661
			2,112,684		1,928,531
Creditors: amounts	falling due within
one year		13	(289,834)		(397,506)
Net current assets				1,822,850		1,531,025
Total assets less current liabilities				1,823,109		1,542,935
Income funds
Restricted funds		15		151,946		169,101
I)nrestrictertfurxfs
Designated funds		16	535,947		757,865
General unrestricted	funds	16	1,135,216		615,969
				1,671,163		1,373,834
				1,823,109		1,542,935

			2022		2021
		Notes	f
Fixed assets
Tangible assets		10		259		11,910
Investments		11		1		1
				260		11,911
Current assets
Debtors		12	261,501		273,870
Cash at bank and in	hand		1,851,182		1,644,207
			2,112,683		1,918,077
Creditors: amounts	falling due within
one year		13	(289,834)		(393,325)
Net current assets				1,822,849		1,524,752
Total assets less current liabilities				1,823,109		1,536,663
income funds
Restricted funds		15		151,946		169,101
1)nrestdcterLfunds
Designated funds		16	535,947		757,865
General unrestdicted	funds	16	1,135,216		609,697
				1,671,163		1,367,562
				1,823,109		1,536,663

								2021
					Notes	8		6
Cash flows from operating activities
Cash generated from/(absorbed				by)	22
operations							195,408		(105,915)
Investing activities
Proceeds on disposal	oftangible			fixed	assets	399
Interest received						715		2,781
Net cash generated	from		investing
activities							1,114		2,781
Net cash used in financing			activities
Net increase/(decrease)		in cash		and	cash
equivalents							196,522		(103,134)
Cash and cash equivalents			at beginning		ofyear		1,654,661		1,757,795
Cash and cash equivalents			at end of		year		1,851,183		1,654,661
Relating to:
Cash at bank and in	hand						1,851,183		1,654,661

		Unrestricted	Unrestricted
		funds	funds
		2022	2021
		f.	f
Donations	and gifts	117,201	48,848
Legacies	receivable	600	93,955
		117,801	142,803

		Fee and	Service level	Performance	Total	Total
		activity income	agreements	related grants	2022	2021
		E	E	E	E	E
Fee and activity income		1,366,953			1,366,953	905,180
Service level	agreements		774,784		774,784	826,685
Performance	related grants			1,360,321	1,360,321	1,581,629
		1,366,953	774,784	1,360,321	3,502,058	3,313,494
Analysis by fund
Unrestricted	funds	1,322,623	2,690	1,020,733	2,346,046
Restricted funds		44,330	772,094	339,588	1,156,012
		1,366,953	774,784	1,360,321	3,502,058
Forthe year	ended 31March 2021
Unrestricted	funds	905,180		1,010,033		1,915,213
Restricted funds			826,685	571,596		1,398,281
		905,180	826,685	1,581,629		3,313,494

				Unrestricted	Restricted	Total	Total
				funds	funds	2022	2021
						E	E
Turnover from Trading		Company's	operations				2,641
Fundraising	income			201		201	203
Other				14,852		14,852	8,318
Other trading activities				15,053		15,053	11,162
For the year	ended 31March 2021			11,162			11,162

						Unrestricted	Unrestricted
						funds	funds
						2022	2021
							6
	Interest	receivable				715	2,781
6	Raising	funds
						2022	2021
	Other fundraising			costs		2,737	2,229
	Staff costs					7,874	43,825
	Support	costs				4,826	12,528
	Fundraising		and publicity			15,437	58,582
	Iradingcctsts
	Trading	company		- administrative	expenses		4,306
						15,437	62,888

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Support	8tgovernance	8tgovernance	costs
				2022	2021
				f.	E
SUPPORT	COSTS
Staff costs				307,772	412,982
Training,	recruitment	8t	travel	11,009	2,179
Computer	equipment			51,155	48,802
Postage,	printing Et	telephone		36,299	34,979
Premises				73,670	90,235
Depreciation				11,649	5,570
Legal 8t professional				14,990	11,195
Other support costs				4,623	17,675
Allocated	to governance		costs		(2,771)
GOVERNANCE COSTS				17,655	16,869
				528,822	637,715
Analysed	between
Fundraising				4,826	12,528
Charitable	activities			523,996	625,187
				528,822	637,715

			GROUP	GROUP		GROUP	GROUP
			Average	headcount		Full time employee	equivalent numbem
			2022		2021	2022	2021
			Number	Number		Number	Number
Active Ageing			31		37	13	14
Visiting Scheme BiIn Touch			9		9	6	6
Information	BtAdvice		4		3	4	3
Hertswise			5		7	4	6
Health Related		Services	18		19	15	16
Help in the	Homes		238		296	42	49
Fundraising			1		1	1	1
Management		and administration	10		13	9	11
Governance					1
			316		386	94	106
Employment		costs	2022		2022	2021	2021
			Group		Charity	Group	Charity
			E		E	E	E
Wages and	salaries		2,144,823	2,144,823		2,344,331	2,344,331
Social security		costs	108,897		108,897	121,521	121,521
Pension costs			58,841		58,841	78,315	78,315
			2,312,561	2,312,561		2,544,167	2,544,167

The number of employees receiving total employee b were:	enefits exceeding E60,000 (excluding pen	sion costs)
	2022	2021
	Number	Number
E60,000 - F70,000	1
E80,001 - f90,000
Total number of employees

Tangible fixed assets	Tangible fixed assets
			leasehold	Fixtures,	Total
			improvements	fittings and
				ettulpment
				f.
Cost
At 1April 2021			13,465	38,172	51,637
Disposals			(13,465)	(22,998)	(36,463)
At 31March	2022			15,174	15,174
Depreciation and impairment At 1April 2021			6,496	33,231	39,727
Depreciation	charged	in the year	6,969	4,283	11,252
Eliminated in	respect ofdisposals		(13,465)	(22,599)	(36,064)
At 31March	2022			14,915	14,915
Carrying amount
At 31March	2022			259	259
At 31March	2021		6,969	4,941	11,910

								2022	2021
								6	6
	Turnover								2,641
	Administrative		expenses						(4,306)
	Operating	profit							(1,665)
	Gift paid to Age UK Hertfordshire							(6,272)
	Profit/(loss) for the year								(1,665)
	Retained profit		brought	forward				6,272	7,937
	Retained	profit carried		forward					6,272
	The assets	and	liabilities	of the subsidiary	were:
	Current assets							1	10,454
	Creditors:	amounts falling due within one			year				(4,181)
								1	6,273
	Aggregate	share capital		and reserves					6,273
12	Debtors
						2022	2022	2021	2021
						Group	Chadity	Group	Charity
	Amounts	falling due within one year.				6	6	6	6
	Trade debtors					135,752	135,752	145,362	145,362
	Prepayments		and accrued income			125,749	125,749	128,508	128,508
						261,501	261,501	273,870	273,870

13	Creditors: amounts	Creditors: amounts	falling due within one year
				2022	2022	2021	2021
				Group	Charity	Group	Charity
				6	6	6	6
	Other taxation	and	social
	security			30,605	30,605	33,521	33,521
	Deferred income		14	77,133	77,133	98,304	98,304
	Trade creditors			60,521	60,521	95,708	92,517
	Other creditors			92,291	92,291	156,689	156,689
	Accruals			29,284	29,284	13,284	12,294
				289,834	289,834	397,506	393,325
14	Deferred income
				2022	2022	2021	2021
				Group	Charity	Group	Charity
				6	6	6	6
	Other deferred	income		77,133	77,133	98,304	98,304
				77,133	77,133	98,304	98,304

The move	ment in	deferred income in the year w	as as follows:
			2022	2022	2021	2021
			Group	Charity	Group	Charity
			E	E		E
Balance at 1April			98,304	98,304	160,409	160,409
Amount	released	to income from charitable
activities			(96,170)	(96,170)	(158,293)	(158,293)
Amount	released	to income from legacies
and other trading		activities	(2,134)	(2,134)	(2,116)	(2,116)
Amount charitable	deferred in year from income from activities		77,000	77,000	96,170	96,170
Amount deferred in year from income from other trading activities			133	133	2,134	2,134
Balance at 31March			77,133	77,133	98,304	98,304

GROUP -	CURRENT YEAR
			Movement in funds
		Balance at 1	Incoming	Resources	Transfers	Balance at 31
		April 2021 E	resources 6	expended E	6	March 2022 6
Charitable	Services	169,101	1,156,012	(953,200)	(219,967)	151,946
		169,101	1,156,012	(953,200)	(219,967)	151,946

CHARITY	- CURRENT YEAR
			Movement in funds
		Balance at 1	Incoming	Resources	Transfers	Balance at 31
		April 2021 6	resources 6	expended f.	f	March 2022 6
Charitable	Services	169,101	1,156,012	(953,200)	(219,967)	151,946
		169,101	1,156,012	(953,200)	(219,967)	151,946

			Movement in funds	Movement in funds
		Balance at 1	Incoming	Resources	Transfers	Balance at31
		April2020	resources	expended		March 2021
		6	6	E	6	6
Charitable	Services	161,560	1,398,281	(1,441,481)	50,741	169,101
		161,560	1,398,281	(1,441,481)	50,741	169,101
CHARITY	- PRIOR YEAR
			Movement in funds
		Balance at 1	Incoming	Resources	Transfers	Balance at 31
		April 2020	resources	expended		March 2021
		E	E	E	E	6
Charitable	Services	161,560	1,398,281	(1,441,481)	50,741	169,101
		161,560	1,398,281	(1,441,481)	50,741	169,101

					Movement in funds	Movement in funds
				Balance at 1	Incoming	Resources	Transfers	Balance at31
				April 2021	resources	expended		March 2022
				6	6	E	6	E
Designated Funds
IT (k Communications				50,000				50,000
Project	Development			348,554		(48,554)		300,000
Staffing	Commitments			216,364		(123,364)		93,000
Building	Dilapidations			50,000		(50,000)
Working	Capital			92,947				92,947
				757,865		(221,918)		535,947
General	Unrestricted		Funds	615,969	2,479,615	(2,180,335)	219,967	1,135,216
Total unrestricted		funds		1,373,834	2,479,615	(2,402,253)	219,967	1,671,163

					Movement in funds	Movement in funds
				Balance at 1	Incoming	Resources	Transfers	Balance at 31
				Apdil 2020	resources	expended		March 2021
				6	6		6	6
Designated Funds
IT &.Communications				100,000			(50,000)	50,000
Project	Development			502,644		(203,051)	48,961	348,554
Staffing	Commitments			225,038			(8,674)	216,364
Building	Dilapidations			45,000			5,000	50,000
Working	Capital			118,137			(25,190)	92,947
				990,819		(203,051)	(29,903)	757,865
General	Unrestricted		Funds	433,196	2,071,959	(1,868,348)	(20,838)	615,969
Total unrestricted		funds		1,424,015	2,071,959	(2,071,399)	(50,741)	1,373,834
CHARITY - CURRENT			YEAR
					Movement in funds
				Balance at 1	Incoming	Resources	Transfers	Balance at 31
				April 2021	resources	expended		March 2022
				6	6	6	6	F.
Designated Funds
ITik Communications				50,000				50,000
Project	Development			348,554		(48,554)		300,000
Staffing	Commitments			216,364		(123,364)		93,000
Building	Diiapidations			50,000		(50,000)
Working	Capital			92,947				92,947
				757,865		(221,918)		535,947
General	Unrestricted		Funds	609,697	2,485,887	(2,180,335)	219,967	1,135,216
Total unrestricted		funds		1,367,562	2,485,887	(2,402,253)	219,967	1,671,163

					Movement in funds	Movement in funds
			Balance at	1	Incoming	Resources	Transfers	Balance at31
			April 2020		resources	expended		March 2021
				E	E	E	E	E
Designated Funds
IT BtCommunications			100,000				(50,000)	50,000
Project Development			502,644			(203,051)	48,961	348,554
Staffing	Commitments		225,038				(8,674)	216,364
Building	Dilapidations		45,000				5,000	50,000
Working	Capital		118,137				(25,190)	92,947
			990,819			(203,051)	(29,903)	757,865
General	Unrestricted Funds		425,257		2,069,318	(1,864,040)	(20,838)	609,697
Total unrestricted		funds	1,416,076		2,069,318	(2,067,091)	(50,741)	1,367,562
Analysis	ofnet assets between funds
GROUP	- CURRENT YEAR
					Unrestricted		Restricted	Total
						funds	funds
						E	E
Fund balances at 31March 2022 are represented				by:
Tangible	assets					259		259
Current	assets/(liabilities)					1,670,904	151,946	1,822,850
						1,671,163	151,946	1,823,109
CHARITY - CURRENT YEAR
					Unrestdcted		Restricted	Total
						funds	funds
						E	E
Fund balances at 31March 2022 are represented				by:
Tangible assets Investments						259 I		259 I
Current	assets/(liabilities)					1,670,903	151,946	1,822,849
						1,671,163	151,946	1,823,109

GROUP - PRIOR YEAR
		Unrestricted	Restdicted	Total
		funds	funds
		I	6
Fund balances at 31March 2021 are represented	by:
Tangible assets		11,910		11,910
Current assets/(liabilities)		1,361,924	169,101	1,531,025
		1,373,834	169,101	1,542,935
CHARITY - PRIOR YEAR
		Unrestricted	Restricted	Total
		funds	funds
		6	6
Fund balances at 31March 2021 are represented	by:
Tangible assets		11,910		11,910
Investments		1		1
Current assets/(liabilities)		1,355,651	169,101	1,524,752
		1,367,562	169,101	1,536,663

Operating lease commitments At the reporting end date the group had outstanding under non-cancellable operating leases, which fall due as	commitments for future minimum lease follows:	payments
	2022	2021
	6	6
Within one year	28,740	66,906
Between two and five years	43,071	200,030
	71,811	266,936

2022	2021
E	E
242,605	205,870

	Details ofthe group's subsidiaries at 31	Details ofthe group's subsidiaries at 31	Details ofthe group's subsidiaries at 31	March 2022 are	as follows:
	Name of undertaking Registered			Nature	ofbusiness	Class of 36 Held
	office					shares held Direct	indirect
	Age DK Hertfordshire England		(k	Wales Trading	Company	Ordinary 100.00
	Trading Limited
21	Analysis ofchanges in net funds
	The group had no debt during the year.
22	Cash generated from operations					2022	2021
						6	6
	Surplus/(deficit) for the year					280,174	(42,640)
	Adjustments for.
	Investment income recognised in statement offinancial				activities	(715)	(2,781)
	Depreciation and impairment oftangible			fixed assets		11,252	5,570
	Movements in working capital:
	Decrease/(increase) in debtors					12,369	(28,365)
	(Decrease) in creditors					(107,672)	(37,699)
	Cash generated from/(absorbed	by) operations				195,408	(105,915)