OpenCharities

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2021-03-31-accounts

KIRAN SUPPORT SERVICES

Company No. 5727907 (England & Wales) Charity no. 1114148

REPORT OF THE TRUSTEES AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Myrus Smith Chartered Accountants Norman House 8 Burnell Road Sutton, Surrey SM1 4BW

KIRAN SUPPORT SERVICES Contents of the Financial Statements for the Year Ended 31 March 2021 Page No. Reference and Administrative Details Report of the Trustees 2to11 Independent Examinels Report 12 Statement of Financial Aetivrties 13 Balance Sheet 14 Statement of Cash Flows 15 Notes to the Financial SLitements 16to24

KIRAN SUPPORT SERVICES REFERENCE AND ADMINISTRATtVE DETAILS FOR ThE YEAR ENDED 31 MARCH 2021 TRUSTEES Nighat Sahi (Chair) Shabnam Rathore {v￿e Chairl Shahzadi Raza {Treasurer> Uzma Raza Saiqa Kayani Rozina Liaqat Hussain COMPANY SECRETARY Amtsl Rana REGISTERED OFFICE Vlaltham FO￿$1 Resource Hub (Central) 1 Russell Road London E10 7ES REGISTERED COMPANY NUMBER 05727907 (England and V4ales> REGISTERED CHARrrY NUMBER 1114148 INDEPENDENT EXAMINER stephen Jones FCA % Myrus Smilh, Chartered Accountants Noman House 8 Burnell Road Sutton Surrey SM14BW

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 About us Kiran Support Services believes that all women and children have the right lo Irve free from violence and to leave a home or relationship where the risk of vI￿enCe exisls. The charity was established in I￿¥ in the London Borough of Waltham Forest lo meet the rEeds of women and children from the Indian sub-conlinenl and has sirKe expanded ils services lo support the wider Asian community. 11 is the only charity of ils kind in the borough. and in 2017 Kiran expanded further by opening a second refuge in the London Borough of Brent. We are due. in 2020. our thirtieth anntversary year. to open a third refuge. whth %MII be a move-on or second stage refuge. designed to better prepare the women and children in our care to move on towards indepwidenl living. Our mission "To provKEe a safe, nurturing space and ￿5¢v￿ of high qualrty. where Asian women overcoming domestic v￿lenCe (and their children) can identify options and develop skills that enable them lo lake control of their lives emolionally, financkglly and micalty." The trustees who are aso Ihe direclors of the company for the purposes of the Companies Act. submit their report and the financial statements for the year e￿ling 31 March 2021. The Iruslees confirm that the report and financial slalemenls comply with the current statutory requirements and Ihe provisions of the Statement of Recommended Practice ISORPI "AccounlirvJ and Rep(Kting by Charities" issued in October 2019. The statutory inforMat￿n is shown on page 1. OBJECTIVES AND PRINCIPAL ACTIVITIES The Charity's purposes as sel out in the governing document are to." Relieve the distress and suffering of, particularly but not exclusivety. Asian women. children and young people who have suffered or are exposed to domest￿ violenee and abuse. Relieve, particulady but not exdusivety. Asian women, children and young people who have suffered in necessilous circumstances by the provision of temporary a￿0MMOdation and outreath and aftercare support. Educate the public in the causes and effects of domestic vKJence and the prevenlN)n thereof. and lo undertake or conlribule to research into such matters and to wtAish the useful resurts of such research. PUBLIC BENEFIT The trustees have referred lo the guidartt contained in the Ch¥ity Commission's general guidan¢e on public benefit when reviewing their aims and objectives and in planning future aelivilies. In particular. the Irtsslees consider how planned activities will contribute lo the aims and objectives of the charty.

KIRAN SUPPORT SERVICES

REPORT OF THE TRUSTEES FORTHEYEARENDED31MARCH2021

ACHIEVEMENTS AND PERFORMANCE

Chair's Report 1[s t ] April 2020 - 31[s t ] March 2021

As we entered April 2020, we were braced for an unprecedented set of events to impact on our organisation, having just gone into the first of a number of national lockdowns, but we none of us knew exactly what it was that we would be facing.

As a client-facing service, and small organisation, we did not know how we could adapt our refuge accommodation and continue to offer a meaningful service to vulnerable women and children 'from a distance' which included our staff team working from home. In common with many other charities throughout England, we made adjustments to our phone system, and very quickly learnt how to use Zoom and Teams and it worked, and with no loss to the quality of support that we were able to offer.

The willingness of our staff to be flexible with their working hours made all the difference, and as well the usual support we provided to the women and children in our care, our team taught women how to use their smart phones and apps such as Facetime, Zoom and Teams.

We also worked hard to ensure that children felt safe and were able to continue with their education by working closely with schools, providing educational resources and supporting them through the online tutoring packages that their teachers had developed. Simultaneously, and perhaps more importantly, we reassured the children that their mothers were safe, despite what was being said on the news and social. media, and that they were taking precautions to keep away from Covid-19.

During the year to end March 2021, we spoke often to our funders and local authority colleagues. We kept them up to date with our progress and activities and worked with them to re-work our policies and procedures to reflect the devastation that the pandemie had brought to our accepted ways ofworking and practices. We were also very grateful that we were able to secure small grants that were available specifically to support charities impacted by the pandemie.

We saw an increase in the number of referrals made to us for telephone counselling services, and while at the beginning of the pandemie there was a luli in the number of refuge referrals, one week in June saw 37 referrals for 2 refuge spaces. Referrals increased so much so that we had to open a third refuge!

When I reflect back on the past year two things come to mind. The first is that we were, as were so many, caught u·p in a fast-moving learning process that presented us with a range of challenges that required new approaches to working and thinking, sometimes requiring us to ditch decades-old tectiniques that had worked, but which were no longer fit for purpose.

The second is that our staff absolutely rose to the occasion, and despite the several months of lockdowns and the impact of the pandemie on their own mental health and well-being, they persevered and did not give up or lose sight of the reasons·why we do what we do at Kiran Support Services. I want here to record my immense thanks to all of the staff team who without exception stepped up, safeguarded the women and children in their care, cont1nued to run the refuges and the outreach services and ensured the continuity of this organisation.

Thank you.

Nighat Sahi - Chair Kiran Support Services

3

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 FINANCIAL REVIEW in¢luding reserves policy Income during the year amounted to £556,159 {2020 '. £470.530} and expenditure was £489,98512020 . £433.6161. resulting in a surplus of £66.174 12020 '. £36,914). Net assets al the yearnd were £425.108 12020 '. £358,934) of which £156,087 (2020 . £107,073> relaied to unrestricted general funds. £147,500 12020 = £147,500) related to unreslrKled designated funds and £121.521 {2020 .' £104.361I related lo reslricled fuThJs. Reserves Policy The Trustees have established a wlicy whereby the unrestricted funds not Commrtied. held by the Charity should be 6 months of the resources expended, which equates to around £215.000 in reserves, based on the budgeted expenditure for 2020121. The designated funds are made up of £100.000 for the setting up and establishment costs of a new refuge, and additional serv￿5 providing support to women and children foGusing on positive mental health,. £32.500 in respect of Current Service provision.. and £15.000 in respect of the welfare of residents with insecure immigrat￿n status (see note 15 page 22 for more detail$)- STRUCTURE, GOVERNANCE AND PIANAGEMENT Governance and Management The company, number 5727907. ￿ limited by guarantee and has charitable status. The charity registration number is 1114148_ It has a Memorandum and Articles of Association a5 Its goveming document. The directors of the ¢ompany are also charity trustees for the purposes of eharity law, and under the Company's Articles. are known as members of the Board of Directors. Under the requirements of the Memorandum of Arkncles of Association, at each Annual General Meeting one-third of the Board may retire and may seek re- election. The directors to rebre are those who have been in office longest since their last election QT appointment. The Articles require that the number of di￿tOrS can never fall below 3 and the Board is able lo co-opt additional dI￿torS who then serve in office until the next general meebng but shall then be eligib￿ for relection. On appointrrEnt, or re-eleCt￿)n direclorsllruslees are encouraged to attend appropriate external trainin9 events Whe￿ these will facilitaie the undertaking of their role. WHAT WE DO For the first time since Kiran Support SeNices was established in 1990. regrettably and as a direct ￿sUIt of the impact of the CovKI-19 pandemic, we had to close our offices to work from home and provide support to women and children by telephone and via sccial media apps such as WhalsApp. FaceTime, Zoom and Skype. The concept of working from home was new and unfamiliar to the staff team which has always provided regular face-to-face one-to-one support to service users across the spectrum of services we provide.. refuge. outreach. immigration. counselling and children's serviee$. WthirTr a couple of weeks and wrth the supwrt of our tT and telephone providers we were able to work remotely and We￿ abk to provide a service that supported women not only during the day but early in the moming and late into the evening to their needs. Wth a ft)cus on meeting the needs of the women and their chIld￿n and at the same time keeping up to date with the daily govemment bulletins we had lo quickty adapt policies and introduce new ones lo meet guidelines and to ensure that all Staff, service users and volunteers were safe. We ensured we were able lo provide PPE lo our service users and support them with keeping safe and understsnding how lo so¢ialty distance safely while livin9 in shared ￿*mM0dats'on.

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE Y&4R ENDED 31 MARCH 2021 Supported Housln9 Servlces (Refuge} We continued lo provide support lo our refuge residents and whilst al the beginning of the lockdown there Was 8 lull in women seeking safe supported housing. this was short lived.. as the lo¢kdown continued we saw that referrals slarted increasing to the pjint Ihat one week in June 2021 we had 37 referrals for 2 refuge spaces. We supported women remolety and taught them how lo use their mobiles safely to a￿55 support and to continue to attend appoinlmenls. claim welfare benefits. lake legal advice and altend court- this was perhaps the most significant and positrve Outco￿ of the ents're pandemic" women didn't need to attend court in person and face their abuserl Social isolation was the hardest part of the pandern￿ for all our service and Ihis impacted greatly on their mental health and wellbeing. We encouraged all the residents lo go for regular walks and take exercise a$ recommended by the government, bLrt some were reluctant others didn't have the confidence to go out alone or with olher women - the fear of calching co¥￿ was very real and frightened not only the residents . but the children. The staff team continued to work dosely with partners aTrJ stskeholders to provide resources and support to all the women and children. this induded food, PPE, hand gels. wipes. ltilelries and Clothes. We were amazed al the generosity and kindness of organi&*ions. large and small as well as members of the public getting in lou¢h lo support the women. During these challenging arKI unprecedented times the support of our funders was huge.. they understood how difficult il was for a small Organisat￿n like ours and they were accommodating and flexible with our reporting periods and supported Us to charoe the use of our granls to divert fvnds to where they were needed most. Referrals for safe 8ccommcrfJalion continued and were unable lo meel demand with only two refuges. We were given a third building by Notting Hill Genesis to use as a refuge to supp(Kt an additional 5 women. During the year we supported 38 women of which 23 had an insecure immigration status and were supported by the Immigration Advisor lo aPp￿Y to the Home Office under the Deslttute t)omeslic Violence Concession (DDVCI lo access welfare beneffls support and legal advice. Al residents had individually tailored suppvl plans in place whKh were reviewed on Skype and Zoom. Of the women we supported, 240k attende(l training courses to improve their ¢hances of securing employment post Covid-19-, 190h took up voluntary work and 2% Secured paid employment. This is a signrficanl decrease from the previous year 2019- 2020 and can be accounted for due to the Covid-19 pandemic and the resulting lockdowns. 9SVa of the residents allended workshops and Iraining over Zoom and Microsoft Teams. Residents were eager to lake up all opportunities to attend workshops and any training we could provide remotely to help fill their day_ We provided as many light-hearted and fun aclNilies as we could including staff showing the residents how to cook and prepare meals arKI Zumba dasses on Zoom. Children's Services Every child referred lo Kiran Support serv￿5. presented with a range of complex issues. Many of the children had witnessed their mum being hil or slapped andlor shouted at by their father. Some had been manipulated and gr¢)omed lo side against the molher and. as we supported them. it becall￿ app8renl that many suffered neglect. Children were further affected by Iheir motherfs uncertain iMM￿ration status.. language barrier.. low income and complicated benefit claims. We found that the impact of domestic atwse manrfe51ed itself in poor health. delayed development. including delayed talking and walkiThJ. ¥￿Ient outbursts. shouting. and not listening to even simple inslruclions. Children struggled to selue into new schools and make new friends pr¥)r to the lockdown.

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 We a150 found that some children had conllicling emolions ar¢)urKI the abuse. They did not understand why they had to leave their home,. many had normalised Ihe abuse. and some were not aware Ihat abuse was takin9 place. We supported 87 ¢hildren and Y￿n9 people during the year. All were impacted by the global pandemic aThJ needed support in one vrdy or another. "I feel sad-. "l am bored" -1 dony know wlh to do" ¥hy ¢an't wé go out" friends" "I n••d h•lp wlth myschoolwork", I'm worried. and"1 mlss school".... "I want to sèe my These were jusl a few of the many feelings that children fdt arKI shared with us over the pasl year during the pandemic. During the Covid-19 lockdown. children fouThJ it hard not to be allowed (MJI. not to see their friends, or go lo school. They slruggled with doing school¥wrk al the refuge. especially as there was limited aecess to computers and printers. They also found it drfFicult to deal with the uncertainty of ihe situation. with some being very fearful of catching the virus or of their mums catching the virus. One of the key issues raised and worked around was lack of understanding around online studying. We provided extra provisions as most parents had limrted understanding of how online portals worked. They had never had to access their children's educatK*n via the internet or support them in this way in learnin9 at home. We worked dosely wth many famdies helping them support iheir children at home. We arranged workshops via video call and showed them step-by-step how to facilitate the leaming platforms. We liaised constantty with Sch￿1$ in order to r￿t all the thildren's educational needs. We helped children access online studying sets and w¢yked with the schools lo provide study packs for children will)oul a￿$3 to compulers and printers. We also provided additional SUPPKKI with studying by creating safe areas within the refuges. We maintained contact via daity phone and Zoom calls and provtded updates on the latest guidelines and encouraged children lo lake regular exercise. On those limes when children saw others breaking loekdown rules. we ran workslw around what was allowed and how those Ixeaking the rules affected those around them. During lockdown. all one-lo-one sessions were carried out via video call. This sometime woved to be difficult as the children would stop engaging or start walking around ￿ house making conversalions harder. As a result of this. we underst(%)d the limrt of the children's span of attention and worked with them to break up the se$s￿n$ and find a way of encouraging them to slay better and longer engaged. Despite the challenges we continued to have children's house meetings. which Ihe children really enjoyed. They would all sit together and when il was someone's tum to talk, they would hold the phone and dI￿U55 the issues Ihey wanle(I lo raFse. Extra toys were dislributed within the house and more activity packs lo keep the children occupied during this drffthll lime. During the Pandemic there was a signrficanl increase in the number of cases Ihal needed social services involvemenl- There was a 50% increase in the number of cases that required referrals lo social Services. We 5UPPOrted thirty children to engage wth Social serV￿s andlor made referrals to social services compared lo the year prior to the parKlemic where we supporte(112 children involved with social 5ervus.

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 Case Study One Every case we support is complex, and evKlence of progress ￿d$ to indude the successful resolution of drfficult situations. as this example illustrates- A four-year-old chHd, 'r and her mdher had left the ￿fuge. Her father had Vtsital￿n rights. 'T' told her mum she didn't want lo see her father. but he convinced her lo go. On one cecasion as 'T' was leaving to stay wrth her dad for a week she disclosed to her mum that her dads fiiend. who lived with him, had louched her on her behind. Her mum was extremely distraughl and confused and as the falher was the mum s pe￿et￿lor, she felt very vulnerable. As soon as 'f got in her dad's car. her mum contacted Social serV￿8s. English is not her fKst language and she found il very drffiGult lo gel through to anyone but managed to leavp a message. She contacted us, and we established which borough's Social Se￿￿es ream lo contact. We eventually reached the Out of Hours team but rhen found out that 'T's father was miles away and we would have to try and ￿ach another borough's Social Ser¥￿es team. We finally managed lo contact the relevant department who sent the police to carry out a welfar8 check. 'T's mum was $0 gratelul Ihat her daughter was safe and feels she never would have gol the same response or level of support rf she had had to resolve Ihe issue alone. Case Study Two 'Ab￿. was a boy aged eleven and very fearful of Covid and the implications of the virus. At first, we worked t¢Jgether on his fears and how to manage them. We dI￿u$$ed what was happening around the county and around the wortd. 'Ab￿, had an underlwng health issue that was under Gontml and Irealed by a consultant, lyowever this health condition also Magnrf￿l his COn￿mS around Covid. AbO also had Iwo sisters that were al the house lwlh him, Ihey not share the same fears as him and through talking about Covid nol display much concem. However due to the ¢onst8nt update and changes around managing Covid and the reslriclions Ab￿. ljecame very reluctant to leave the house. He wasn't exercising and going to the park. His sisters were also having lo stay al home as their mum was unable to lake them out and leave him. Kffan Support ServKes received 'fvnding for play equipment during the pandemic lockdowns. We purchased the equipment and put the outd￿ toys in place. so fhal Ihe faMil￿S were able lo enjoy the garden and enjoyed playing. AbKS' happily played outside, and his physical and mental w8114>eing improved greatly. He started fo gain mcre cOn￿enCe and would even go walks ￿th mum and sisters. The play area helped all the mums in IheK own isolation. and they fell happier and safe having the children play out&(le in the garden where they ￿tTe nearby and feft safe. Immigratlon Servlce We have been able to su¢eessfully resolve every substantive immigration case. application for DDVC. and related casewc*k. The immigration service has been a vital resource for Kiran stsff while working from home, the Immigration Advice Worker offered ongoing support arKI information around immigration issues to all our staff, which enabled them to help women resolve issues that were coMpl￿ated by their immigration conditions. Cases where there is an immigration issue are more complex and lake lon9er to resdve. In order lo achieve successftjl outcomes we have lo spend a lot of time interviewng women. obtaining detailed slalements. and collating sufficient evidence for the Home Office_ This is made more challenging because of the vulnerability of our dienls who have suffered extreme trauma. the sensilrve nature of the evidence we need to gather from our clienls, and the complexity of their situation$. Most of our service users are going through numerous other legal challenges. for example applwng for injun¢lh?ns against their abusers. fighiing for the custody and protectK)n of their children. and conlesling criminal proceedings against them because of their un￿rtain immigralion status. This is against the backdrop of all their other issues. including poor physical and mental health. poverty. language barrier5. laek of educalb)n. and pressure from their own communty not to reveal dome$ts"¢ abuse.

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 Case study We received a telephone ¢all from an outreach client who had heafd abour the immigration advice service through another Kiran Support Serv￿es Ser¥￿e user. This d￿nt. who was very vulnerable. Gonlacted fhe office late in the day about Ihe 8rr&sl and detention of her Iwo sisters (one of whom was pregnant) 8t the Ioc81 pOl￿e Stat￿n. She w8s very distraught as she had been d￿n￿d access to her sisters and had been left wifh one of them very young children lo care for. This was a cose in which a wonpan who w8s reporting incidenls of domeslK violence during a rouline hospital CheCk￿p apwntment and someone who should have been seen as a wctim herseff. was arrested and treated instead as a criminal due lo her precarious immgration status. As a resutt ol swrft action and Ihe knowledge from the immigration project as well as help from the 8ppropri8te agencies. these women were rel8ased from custody later that evening. This Gase took a considerable amount of time but resulted in a posrfive oulcome. Advocacy and Outreach Support One of our biggest challenges during the pandemic was the drrriculty in providing direct one-to-one support. All case work and advice was carrted out on the phone. or through social media apps. This in itself was a challenge., some of service could not speak to us during the day due other family members being around ( because their abuser was present makj.ng it harder lo have a privale discussion. SWE changed the way we worked lo offer women the option of support outside of our normal working hours and at a lirne that suited Ihem. for example, early in the morning when Ihe children were asleep or late in the evening when it was safe for them lo speak. We are grateful to our staff team for bein9 SO supportive. Appointments were more lime consuming on the phone and fvrther time was given lo t1￿ women rf they needed lo sewe children down. A key element in supporting women and children during I￿se difficult limes was securing further funding in order lo offer financial support to the families. Hampers were made and distribuleL1. grants applied for lo better meet the needs of the families. Women were unable lo view properties offered by hwsing ServI￿S this in turn made il drfr￿Ul1 lo see rf properties were suitable and safe for the women and their children. In one case. because they were not able to view the property in advance, the woman aThJ her children were moved lo a propety where the roof was leaking, and which flooded every room in the fial. Due lo the water comirKJ down the walls the family were afraid of water getting in the electricals systems and wiring. She was very distressed as she had been relocated out of London and felt isolated in an area that had few Asian people and no 5￿p$ where she could buy Asian food or communieale WTth anyone in her own language. She began lookiThJ for propert]"es in London. securing her one month rent and deposit and moved into a hyo-bed flat. Unfortunately, she was then affected by the benefit cap on her rent and nee(Jed help in budgeting. which we supported her with. We referred her lo a food bank and helped her lo receive support with her council tax which made a huge dbfference to her irKome. She is now happly settled in her new home with her Iwo her young children. The advoca¢y and outreach service provKJed supwrt lo 4CiI South Asian women and children through ongoing one-t9￿ support delivered over the phone and face-lo-face. Drop-in advice surgeries have allowed women to aceess support doser to them and given them the opportunity lo find out about the multi-agency help wrthin their areas. Activities were arrange(l in the women's native language, Celebrating their achievements with pamper days. feslNal celebrations and day trips for them lo learn new key skills, build relationships with other service users and alleviate some of ihe isolation that they felt through the individual circumstances.

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 80% 01 the referrals we received were from external domestic abuse agencies where the women had asked for specialist cultural support. When asked. 95% of women supported fell more confident, safer, and more empowered lo make a change in their lives after leaming Iheir rights. We made appeals for 10 women, which included overturning incorrect housin9 decisions, benefit enlillements and grants. Many appeals involved challenging local authorities who were rnl app￿ying the correct housing policies and placir¥J our Servi￿ users in unsuitable accommodation. We enatjed these women to feel empowered by helping them lo explain lo agencies Ihe financial abuse they had suffered and by eradicating their outstanéing bills arKI balances. Furthermore, we supported these women to clear their housing benefit arrears and council tax and held workshops for them to help them twjdgel in the future. We supporfed 8 women lo obtain a non-moleslalion orders, child arrangement orders and divorce to help them escape the abuse they SLrftered. The"women were afraid lo confront their abusers and we supported them to stsy strong while obtsining these orders and nol withdrawiro their statements. Some of the feedback we received after hjsting coffee momings. events and one-tI￿ne support was: .1 have never felt saferin my lrfe like I do now. after the support I have receivetr "Isolation hewhtened rny menlal health. but joining coffee momings has given rn8 a new lile and new friends- ~1 understand now the control my husband had on me and what abuse actually means" One of the major challenges in Ihe last year has been the lack of suitable move-on accommodation from local authorities. All too often women had to appeal against unsurtable offers only lo have these denied and then left with properties wthout even basic amenities. Thts resulted in women feeling more vulnerable, which impacted negatively on their mental health. During the past year we saw a 20% rise in referrals lo GP'S, counselling, andlor mentsl heatth seNiees due to the trauma the vulnerable women in our care have experienced. On top of having to deal with years of abuse and the challenges they have suffered, there has been a measurable rise in women feeling suicKlal due in part to a lack of agencies and staff within them who were ojllurally sensitive and aware arKI better able lo support th￿. Wilh our interven￿n. 90% of tt women we supported said speakiTrJ in ther natNe laThJuage and having someone who understood their identity helped them to leave an abusive relationship. The women that remained with their abusers felt safer in the relat￿nship as they knew the options they had rf they wanted to leave and knew that there were organisations available lo support them. The women we supported came lo us wilh a multitude of eomplex needs. Our intersectional approach to service delivery offered women a safe eonfidential space to seek help and suppcfft. Through one-l¢>one sessions and risk asse5sfflenls. women opened up and spoke about Ihe sexual abuse they had suffered as they learnt about rape in marriage. Many of the women explained how they had experienced verbal abuse. but through counselling they learnl at￿)ut the other forms of control Iheif abusers had exerted on them. Working in a flexible and holistic way and wilh the best interest of our seNK users in mind, we ensured that we worked in partnership wtth the pol￿. l¢xal authority. sceial W￿kers, schools. safeguarding teams, housing, weware. and other chanties. Emotional Wellbeing: Counselling S•r¥i¢e Since the lockdown began in March 2020, COur￿ellIng sessKJns continued to be provided via telephone and online Ihfoughoul the year and it has been a huge success in providing emotional support during such difficult limes. The benefits of providing a telephone and online counselling service showed how vital it was lo continue providing the support, especially for women who lived alone and had very little or no inleraclion with anyone bul their counsellor during the week.

KIRAN SUPPORT SERVICES REPORT OF THE TRUSTEES FOR THE Y&4R ENDED 31 MARCH 2021 Our clients eagerty waited lo engage with the service so that they could explore their emotional needs and curienl state. Other factors that contributed to the positsve out¢on of the telephone and online service was that clients were able to attend their courtselling session wthout having lo leave Iheir front door and were able to engage from the comfort of their own home. Another huge factor was that mothers with chilJren did not have lo arrange childcare and therefore coukl engage in their counselling session whilst their chiklren played safely elsewhe￿. Most im[￿rtanty users of thi$ servti beneffted by saving time and money on travelling lolfrom lthran's office. This though was not the case for a handful of clients lived with famity member5 and l¥ked Ihe rsonal space lo enabk them to engage in their sessions. Given the cir¢umslances, Kiran Support Services was able to accommodate them by de￿ying their counselling sessions until lockdown restric￿on5 eased with the opening of offices. shops. and schools. For many of our service users counselling services have been an anchor that helped get Ihem Ihrough soff￿ lonety tirr￿. Betsyeen April 2020 and March 2021. Kiran SupFth Servtis provided 361 Counselling sessions to its outreach clients. All sessions were provKled ¢)n a weekty and fortnKJhtty basis via telephone and online at times negoloted be￿een the dEnt and their counsellor. ErTr)tional supwrt also continued to be provided to the women living in the Brent and Kiran's refvge and a total of 356 Counselling sessions We￿ provided. During the month of March 2021, the three counsellors worked together and organised nine workshops as way of providing further support by bringing the women together online. Each workshop was held on zoom for 60 minutes and had a good tumout with hventy-six women engaging. Topics covered were around 'what is mental health,; .￿h0 am l?.: self-care". self-worth: selfsteem & respect.. understsnding dep￿sSIon and anxiety and mindful breathing exercises. All the topics and a¢tNitTres were pul together in consultation with the women lo raise awareness and ways to hew them get through the unprecedented times and so were carelully ¢h¢)sen by the wunseltors. As well as providing emotional support lo women. Kiran SupFQrt Services also succeeded in providing forty-three play therapy sessions to children under 14 years of age. A counsellor who specialises in play therapy engaged with children at different schools every week and provided one-t￿one play therapy sessions during school hours. This service received a F#)sibve response from both the children and thoir parents. During the Ictkdown lQran Support Seprfices successful in coming tc*Jethw with Waltham Forest Therapeutic Market Place for client referrals. This meant we woukl receive ¢ounselling refeffals for clients of South Asian origin enabling them to access therapy taih)fed to meet their needs. As of end March 2021 we received and provided a total of 403 counselling sessions. Therapy for many women is like stepping into a world of the unkncywn that inVo￿e5 explOrat￿n and re- connecting to their own emotions and feelings. This can be a scary place and leave them feeling vulnerable t¢)0. Respecting the dienfs autonomy and maintaining confidentiality that would help build a foundation of trust be￿een our clients was the key to success and I believe we at Kiran Support seTh￿S have the right mindset. goals. and the right team to •Jo thi5. 10

KIRAN SUPPORT SERVICES

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021

Feedback

"Counselling has boosted my self-esteem and changed the way I used to look at things due to which .I became better in my day-to-day activities and big decisions in life"

"I was able to share my bad thoughts and my counsellor was able to give me positive examples and help me move on with m y life"

"I really enjoyed having every session, they helped me focus on my emotions."

This report has been prepared in accordance with the special provisions of part 15 of the Companies Act 2006 relating to small companies.

Approved by the order of the board of trustees on 22 March 2022 and signed on its behalf by:

Nighat Sahi (Chair) - Trustee

11

KIRAN SUPPORT SERVICES STATEMENT OF FINANCIAL ACTIIIITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2021 Unrestrictod Funds Restricted Funds Total 2021 Total 2020 Income and Endowments from: Donations and grants Charitable a¢b"vitie$ Other income 21.790 164,021 13,100 357,248 379,038 164,021 13.100 311.811 153,725 4,994 Totsl 198,911 357.248 556,159 470.530 Expendlture on: Raising funds Charitable a¢tivitie$ 9,030 140,867 6,192 333,896 15,222 474,763 11,869 421,747 Total 149,897 340.088 489,985 433,616 N¢t surplusl{doticlti 49.014 17.160 66.174 36,914 Transfers betsveen fvnds 15 Net movement In fund$ 15 49.014 17.160 66.174 36,914 Reconciliation of funds: Total funds brought forward 15 254.573 104.361 358.934 322,020 Total funds rafti¢d forward 15 £303.587 £121.521 £425.108 £358,934 AJI income and expenditure is derived from continuing activit￿$. The statement of financial aCtNit￿S includes all gains and losses recognised during the year. The notes fomi part of these financial statements. 13

KIRAN SUPPORT SERVICES STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2021 2021 2020 Net ca$h flow from operatlng activitles 77.651 114,348 Cash and cash equNalents at the beginning of Ihe year 474.048 359.700 Cash and cash equivalents at th• •nd of th• yoar £551.699 £474.048 Reconclllation of net Income to net cash flow from operating actlvltles 2021 2020 Net inwme the year {IncreasellDecrease in debtors IncreasellDecrease) in creditors 66.174 {4.2021 15,679 36,914 3.￿4 74.070 Nel ¢a$h flow from operatlng actlvftles £77.651 £114,348 2021 2020 Cash and cash.equivalents onsis¢ of: Cash at bank and in hand £551.699 £474,048 15

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 ACCOUNTING POLICIES Company $tatu$ The chanty, ￿'ran Support Servi¢es. is also a prNale limtled Company INO. 57279071. limited by guarantee and is re9iStered in England and Wales. In the event of the eharity being wound up, the liability in respect of the guaranlee is limited lo £1 per member of the charity. The address of the registered office is given in the Reference and Admin￿tration Details on page 1 of these financial statements. Basis of preparlng the financial statem•nts The financial statements of the charrtable company. which is a public benefit entsty under FRS 102. have been prepared in a¢¢ordance with the Charitses SORP IFRS 1021 Accounting and Reporting by Charities.. Statement of Reeommended Pracb"ce applicable to charibes preparing their accounts in accordance with the Financial Reporting Stsndard appl￿ble in the UK and Republic of Ireland IFRS 1021 issued in October 2019. Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland,, the Charrties Act 2011. the Companies Act 2006 and UK Generally Accepted Accountsng Practice. The financial statements have been prepared on a goin9 oncern basi5 under the historical cost convenlK)n. The significant ae¢ounling policies appl￿ in the preparation of these financial statements are sel out below. These policies have been consistenlly applwl to all years presented unless otherwise staled. Income All income is recognised in the Statement of Finarrtial Activrts once the charity has entitlement to the fvnds, It is probable that the incoff wll be receNed and the amount can be measured reliabty. Expenditure Liabilities a￿ recognised as expenditure as s(M)n as there is a legal or constructsve obligation commith'ng the charity to that expendrture, il is probable that a transfer of economic benefits will be reqUI￿d in setherrÈnt and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and includes those cost5 of a direct nature which can be allocated lo a Specif￿ activity. It also includes indirect costs. including governance costs that do not relate to a specific activty but a￿ ne¢e5sary to support those actsvities. Tangible fixed assets Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life. Fixtures and fittings - 33% on cosc 25% on cost and 10% on cost Taxatlon The charity is exempt from corporation lax on its charitable acbvities. Fund accountlng Unreslricled funds can be used in accordance wrth the charitable objectives at the discretion of the Injstees. Restricted funds ean onty be used for partKular restricted purposes within the objects of the charbty. Restrictions arise when specified by the donor or vthen funds are raised for particular restricted purposes. Further explanation of the nature and pul[￿se of exh fund is included in the notes to the financial statements. 16

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Iconld... ACCOUNTING POLICIES Iconfd... Pension costs and other post4etirement beneffts The charitable company operates a defined contribution pension scheme. Contributions payable lo the charitable company's pension scheme are charged to the Statement of Financial Activrtie5 in the period to which they relate. Debiors and Credltor Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction prte. Any losses arising from impaimients a￿ recognised in expenditure. Leases Operating lease rentals a￿ charged to the StateffEnt of Ffftancial Aclivilies on a straight line basis over the period of the lease. Grants and Donatlons Unrestricted Restricted Funds Funds Totsl 2021 Totsl 2020 Donations 1,790 150 1.276 Grants The Brook Trust Garfield Weston Foundath)n Nationwide Communty Grant Comic Relief BBC Children in Need Lloyds Bank Foundation City Bridge Trust Trust for London Big Lottery London Community FOundat￿n (Tampon Tax) Rosa Fund Waltham Forest Market Place BBC Children in Need- COVID City Bridge Trust- COVID Comic Relief- COVID ImkaaNAWG- COVID MHCLG- COWD 15,OCy) 5.417 18,725 35,000 . 28,093 25,000 53,525 29.500 85,291 20.OLM) 20,000 35.950 25,000 34,388 29.500 85,052 35.950 25.000 34,388 29.500 85.052 14,984 35.000 12.675 3.050 11,238 40.000 20.000 25.245 35.000 12,675 3.050 11,238 40.000 20.000 25,245 £21.790 £357.248 £379,038 £311,811 Of the £311.811 recognised in 2020. £75.418 was unrestncted funds and £236.393 was restricted fvnd5. Income from ¢haritable actlvftl Unrestricted Restrlcled Funds Funds Total 2021 Totsl 2020 Charge$ to residents 164.021 164,021 153.725 All of the £153.725 recognised in 2020 was unrestricted funds. 17

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Icontd... OtheT incom• Unrostricled Restrlcted Funds Funds Total 2021 Total 2020 Nalionwide Fwndation Fundraising Sundry 12,600 12,600 2,126 2,868 500 500 13.100 £Nil £13.100 £4.994 All of the £4.994 recognised in 2020 was unrestricted funds. Cost of ral$lng fund$ Direct Costs Support Total 2021 Total 2020 Fundraising £15.222 £Nil £15,222 £11.869 All of the £11,869 recognised in 2020 was Charged to unrestricted fund$. Cost of Charitable a¢tivttles Dlrect Costs Support Costs Total 2021 Total 2020 Edu¢atK*nal. counselling and prevention work £386,680 £88,083 £474,763 £421,747 Of the £421.747 expenditure recognised in 2020. £168.667 was charged to unreslricled fvnds and £253.080 was charged to restricted funds. 18

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Icontd. Expenditure on Charitable Acllvlties Total 2021 Total 2020 Direcl costs Wages Social Security Pensions Legal. consultancy and professK)nal Premises costs 216,497 19,982 5,678 5,123 139,400 188.999 18.467 5,919 96,108 £386,680 £309,493 Support costs Wages Employee and Volunt￿ costs Insurance Legal, consultancy and wofessicwBI Office costs including rent Communications Sundry expenses Finance Governance Costs.. Independent examinerfs fee Other governance costs 27,992 4,070 3.466 2.080 16.916 17.844 669 10,635 42,561 10,653 3,107 14.325 15.429 10.262 485 10.641 2.880 1.531 3,800 991 £88.083 £112.254 Total Charitable Cos1$ £474.763 £421,747 Nel IncomellExpenditurel Net incomellexpenditurel is slated after chargingllcreditingl.. 31 March 2021 31 March 2020 Independent examinerfs fee £2,880 £3.800 Related party dl8closures No Iruslees. remuneration was paid or othw benefrts Fyovided for the year ended 31 March 2021 or for Ihe year ended 31 March 2020. No Iruslees. expenses We￿ pa￿ for the year ended 31 March 2021. or for Ihe year ended 31 March 2020. There were no other related party transactions during the year12020 Nil) other than those set out in Note 10 relating lo employee benefits received by key management. 19

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Icontd... 10. Staff Gosts 2021 2020 Staff costs were as follth¥s.' Wages and salaries Social secufily costs Pension costs Staff Iraining Other costs 244,489 19,982 5.678 1.945 2.125 231,560 18,467 5,919 7,384 3,269 £274.219 £266,599 OrE ern￿oyee receNed total emFloyee benefits (excluding employers nation81 insurance and employer pension contributions) of more than £fjO.000 during 2021 {2020 One). within the band £60.000 10 £70,¢Y)O. Total employee benefrts recer¥ed by key management rnnted lo £78.86512020 .. £77.7531. Under FRS 102. employee benefils indudes gross salwy. benefits in kind. employers national insurance and employers pension contributions. The average monthly number of employees during the year was as follows.. 2021 2020 Charitable Administration 11. Tangiblo Fixed Ass•ts Flxtures and Fittings At 1 Awil 2020 and 31 March 2021 29,785 Depreciation At 1 April 2020 and 31 March 2021 29.782 Net Book Value Al 31 March 2021 £3 Al 31 March 2020 £3 12. Debtors: Amounts falling duo within one year 31 March 2021 31 Mar¢h 2020 Trade debtors Other debtors Prepayments and accrued income 15.098 2.858 442 8,772 442 4,982 £18.398 £14,196

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Icontd... 13. Credltorn: Amounts falling due within one year 31 March 2021 31 March 2020 Taxation and social security Other creditors Accruals DeferRd itome {see note 13) 5,522 3.831 18.637 117.002 6.157 2.467 11,597 109,092 £144.992 £129,313 14. D¢ferred in¢om¢ Balance brought fornard £109.092 Addltlonts In year £40,510 Released lo Income Balance carried forward £117,002 Grant5 arKI donations £{32.6(H)} Deferred income reflects grant income recewed in advance for the following financial year. to be expended in accordance with specIf￿d or implied bmeframes and agreed budgets. 15. Mov•m•nt in funds At 1 April 2020 Transfers belween funds Al 31 Mareh 2021 Income Expendltur• Unrestrlcted Funds General Fund DeS￿nated Fund.. Current Service Provision Refuge Development Residents Services 107,073 198.911 (149.8971 156,087 32.51JO 100,000 1 S.000 32.500 100,000 15.000 254,573 198.911 (149.897) 303,587 Restrlcted Funds BBC Children in Need Lloyds Bank Foundation City Bridge Trust Tnjst for London DCLGIMHCLG Big Lottery lnternaty.onal Women's Day London Community Foundation (Tampjn Tax) City Bridge Trust- COVID Grant BBC Children in Need - COVID Grant Comi¢ Relief- COVID Grant ImkaanNAWG - COVID Grant Wallham Forest Market Place Young Women's Trust Rosa Fund 8.858 18.750 16.644 4.772 29.231 9,669 2.279 35.950 25.000 34.388 29,500 25,245 85.052 133.610) 125.000) (39,037) (29,804) (52.992) (85.106) 11.198 18,750 11.995 4.468 1.484 9.615 2,279 14.158 (11,561) (3,226) 2.597 8,013 11.238 3.050 40.000 20,000 12,675 150 35.000 {2,668) 138,4821 16,4591 112,143> 382 1,518 13,541 532 150 35.000 Total r•strfcted funds 104.361 357.248 (340,0881 121,521 Total funds £358,934 £5￿,159 £(489,9851 £Nil £425.108 21

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 P¥lARCH 2021 Icontd... 15. Movomwrt in funds - continued ComparatNe information for the pwK>u$ finanual ye¥ is as follows." Al 1 April 2019 Transfers between funds At 31 March 2020 Income ExpgDditur• Unrestricted Funds General Fund Designated Fund.. Current Service Provision Refuge Development Residents Services 68.472 234.137 (180,536> (15,0001 107,073 32.500 100.000 32,500 100.000 15,000 15,000 200.972 234.137 {180.536) 254,573 Restrlcted Funds BBC Children in Need Lloyds Bank Foundation Cty Bridge Trust Trust for London DCLGNHCLG Big Lottery International Women'5 Day London Cornmunity Foundation (Tarrwi Tax) 6.193 18.750 2,180 4.244 54.810 32,592 2.279 28.093 25.0 53.525 29.5LKI 125.428) (25,000) (39.061) 128.972) 125.579) {108.214} 8.858. 16.644 4.772 29,231 9,669 2,279 85.291 14.984 (826) 14,158 Totsl restricted funds 121.048 236.393 {253.080) .104.361 Total funds £322,020 £470.530 £{433.616) £Nil £358,934 Deslgnated Furtd Current Service Provision The trustees have sel aside this arnounl to obligats.ons that may arise from contracts of employment with staff and lo rneet any Unex￿ costs such as those associated wrth unexpected human resources issue5. Refuge Development Kiran has currenlty hvo refuges in management In order lo meet GI￿nts. needs Kiran is attempting to establish a further refuge which will provKle our residents with a building that rmves them towards semi-independent INing'. this prccess can involve substants'al planning and financial resources in order to convert, equip and frJrnish any prosFeth"ve property. It L8 n¢)w likely that another additional refuge 11 be brought into management during 202(k21. The fund balance at the yearond is to enable such a refuge to be brought into management in the event that the potential set up and estsblishment costs have rsol been able to be fundraised in the year.. to expand the breadth of services Kiran offers to women and children. with a parts"cular focus on 5UPPQrting women and children's positrve mental health, working wth CAMHS to help them better understand and meet the needs of Asian women and children. Residents. Sery￿eS lQ'ran receives applications from women who have insecure irnmigralion status and therefore not able lo receive public hjnding for their accommodatKJn and subsistence costs whilst al the ￿fvge. The sidenl$' welfare fiJnd 15 being set up in order to avoid any resident in these circumstsnces having to depart the refuge. The transfer in the year has been made Irom general funds.

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Icontd... 15. Movement in funds - continued Restricted Funds BBC Chiklren In Need: Provides funds for a children's worker who supports children both within the refuge and in the community who have been exposed to. or experienced dorrEsti¢ violence diredy or indirecuy and seeking to establish preventative ne￿Crfk$ and strategies. Lloyds Bank Foundation: Provides fvnds towards the cost of the Chief Executi￿.$ salary. Cty 8rwJge TrusL' Provides fvnds for an outreach worker. to provide Sup[￿ and advocacy to women leaving the refvge, enabling them to settle into Iheir new home and surroundings and to provKle advice and support lo women in the community that may be experiencing domestic violence and abuse or who may be at risk of forced marriage or hOn￿r based violen￿. Tnjst for London". Provided a granl for three years for a part time ImtThgralion advice worker. Department for Communities and L￿al Govemmenvmln￿try of HouThJ, Communities and Government IDCLGIMHCLG}- Fumishing and equiprrtnt at the ￿[Uge. Big Lottery.. Five year funding of one fulktime and one part-time worker to provide on&tfyone advocacy $UPFQrt for women in our refvges. Inteinational Women's Day: Provides fvt￿￿ activities and events for service users to Celebrate Intemational Women's Day on March 8th annually. London Community Foundation (Tampon Tax).. Provides a specialist counselling semce to Asian women in their own languages. City Bridge trust l BBC Children in Need I COM￿ Relief I ImkaanNAV COVID-relaled grants. Wallham Forest Market Place Referrals from Waltham Forest Market Place specialist ¢oun5eUing provision. Young Women's Trust Grant received on behalf of a clnL Rosa Fund Grant for full-time refuge worker at new refuge. 23

KIRAN SUPPORT SERVICES NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Icontd... 16. ANALYSIS OF NET ASSETS BETWEEN FUNDS Unrestri¢led Funds 2021 Restricted Funds 2021 Total Funds 2021 2021 Tangible fixed assets Current assets Current liabilrtie$ 331.574 {27.990) 238,523 (117,0021 570,097 1144.9921 As al 31 March 2021 £303,587 £121,521 £425,108 Comparative infomiats'on for the anatysis of net assets between funds in the previous year is as follows.. Unrestricted Funds 2020 Restricted Funds 2020 Total Funds 2020 2020 Tangible fixed assets Current assets Current liabilities 274,792 {20.222) 213.452 1109,0911 488,244 1129,3131 As at 31 March 2020 £254.573 £104,361 £358,934 17. FINANCIAL COMMITMENTS Total fvture minimum payments under the housing management contrxl are as follows.. 2021 2020 Amounls due within one year £33.609 £31,248 18. CONTINGENT ASSETS The charity has been awarded some mulli-year grants wth specified or implied timeframes which preclude recognits'on of the fvll amount. The total amount awarded for future yeaTS I￿1 not recognised al March 2021 was £232.613 {2020: £458,002). 24