## **KIRAN SUPPORT SERVICES** 

Company No. 5727907 (England & Wales) Charity no. 1114148 

REPORT OF THE TRUSTEES AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 

Myrus Smith Chartered Accountants Norman House 8 Burnell Road Sutton, Surrey SM1 4BW 




KIRAN SUPPORT SERVICES
Contents of the Financial Statements
for the Year Ended 31 March 2021
Page No.
Reference and Administrative Details
Report of the Trustees
2to11
Independent Examinels Report
12
Statement of Financial Aetivrties
13
Balance Sheet
14
Statement of Cash Flows
15
Notes to the Financial SLitements
16to24

KIRAN SUPPORT SERVICES
REFERENCE AND ADMINISTRATtVE DETAILS
FOR ThE YEAR ENDED 31 MARCH 2021
TRUSTEES
Nighat Sahi (Chair)
Shabnam Rathore {v￿e Chairl
Shahzadi Raza {Treasurer>
Uzma Raza
Saiqa Kayani
Rozina Liaqat Hussain
COMPANY SECRETARY
Amtsl Rana
REGISTERED OFFICE
Vlaltham FO￿$1 Resource Hub (Central)
1 Russell Road
London
E10 7ES
REGISTERED COMPANY NUMBER
05727907 (England and V4ales>
REGISTERED CHARrrY NUMBER
1114148
INDEPENDENT EXAMINER
stephen Jones FCA
% Myrus Smilh, Chartered Accountants
Noman House
8 Burnell Road
Sutton
Surrey
SM14BW

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2021
About us
Kiran Support Services believes that all women and children have the right lo Irve free from violence and to
leave a home or relationship where the risk of vI￿enCe exisls.
The charity was established in I￿¥ in the London Borough of Waltham Forest lo meet the rEeds of
women and children from the Indian sub-conlinenl and has sirKe expanded ils services lo support the
wider Asian community. 11 is the only charity of ils kind in the borough. and in 2017 Kiran expanded further
by opening a second refuge in the London Borough of Brent. We are due. in 2020. our thirtieth anntversary
year. to open a third refuge. whth %MII be a move-on or second stage refuge. designed to better prepare
the women and children in our care to move on towards indepwidenl living.
Our mission
"To provKEe a safe, nurturing space and ￿5¢v￿ of high qualrty. where Asian women overcoming domestic
v￿lenCe (and their children) can identify options and develop skills that enable them lo lake control of their
lives emolionally, financkglly and micalty."
The trustees who are aso Ihe direclors of the company for the purposes of the Companies Act. submit
their report and the financial statements for the year e￿ling 31 March 2021. The Iruslees confirm that the
report and financial slalemenls comply with the current statutory requirements and Ihe provisions of the
Statement of Recommended Practice ISORPI "AccounlirvJ and Rep(Kting by Charities" issued in October
2019. The statutory inforMat￿n is shown on page 1.
OBJECTIVES AND PRINCIPAL ACTIVITIES
The Charity's purposes as sel out in the governing document are to."
Relieve the distress and suffering of, particularly but not exclusivety. Asian women. children and young
people who have suffered or are exposed to domest￿ violenee and abuse.
Relieve, particulady but not exdusivety. Asian women, children and young people who have suffered in
necessilous circumstances by the provision of temporary a￿0MMOdation and outreath and aftercare
support.
Educate the public in the causes and effects of domestic vKJence and the prevenlN)n thereof. and lo
undertake or conlribule to research into such matters and to wtAish the useful resurts of such research.
PUBLIC BENEFIT
The trustees have referred lo the guidartt contained in the Ch¥ity Commission's general guidan¢e on
public benefit when reviewing their aims and objectives and in planning future aelivilies. In particular. the
Irtsslees consider how planned activities will contribute lo the aims and objectives of the charty.

## **KIRAN SUPPORT SERVICES** 

REPORT OF THE TRUSTEES FORTHEYEARENDED31MARCH2021 

## **ACHIEVEMENTS AND PERFORMANCE** 

## **Chair's Report 1[s t ] April 2020 - 31[s t ] March 2021** 

As we entered April 2020, we were braced for an unprecedented set of events to impact on our organisation, having just gone into the first of a number of national lockdowns, but we none of us knew exactly what it was that we would be facing. 

As a client-facing service, and small organisation, we did not know how we could adapt our refuge accommodation and continue to offer a meaningful service to vulnerable women and children 'from a distance' which included our staff team working from home. In common with many other charities throughout England, we made adjustments to our phone system, and very quickly learnt how to use Zoom and Teams and it worked, and with no loss to the quality of support that we were able to offer. 

The willingness of our staff to be flexible with their working hours made all the difference, and as well the usual support we provided to the women and children in our care, our team taught women how to use their smart phones and apps such as Facetime, Zoom and Teams. 

We also worked hard to ensure that children felt safe and were able to continue with their education by working closely with schools, providing educational resources and supporting them through the online tutoring packages that their teachers had developed. Simultaneously, and perhaps more importantly, we reassured the children that their mothers were safe, despite what was being said on the news and social. media, and that they were taking precautions to keep away from Covid-19. 

During the year to end March 2021, we spoke often to our funders and local authority colleagues. We kept them up to date with our progress and activities and worked with them to re-work our policies and procedures to reflect the devastation that the pandemie had brought to our accepted ways ofworking and practices. We were also very grateful that we were able to secure small grants that were available specifically to support charities impacted by the pandemie. 

We saw an increase in the number of referrals made to us for telephone counselling services, and while at the beginning of the pandemie there was a luli in the number of refuge referrals, one week in June saw 37 referrals for 2 refuge spaces. Referrals increased so much so that we had to open a third refuge! 

When I reflect back on the past year two things come to mind. The first is that we were, as were so many, caught u·p in a fast-moving learning process that presented us with a range of challenges that required new approaches to working and thinking, sometimes requiring us to ditch decades-old tectiniques that had worked, but which were no longer fit for purpose. 

The second is that our staff absolutely rose to the occasion, and despite the several months of lockdowns and the impact of the pandemie on their own mental health and well-being, they persevered and did not give up or lose sight of the reasons·why we do what we do at Kiran Support Services. I want here to record my immense thanks to all of the staff team who without exception stepped up, safeguarded the women and children in their care, cont1nued to run the refuges and the outreach services and ensured the continuity of this organisation. 

Thank you. 

Nighat Sahi - Chair Kiran Support Services 

3 



KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2021
FINANCIAL REVIEW in¢luding reserves policy
Income during the year amounted to £556,159 {2020 '. £470.530} and expenditure was £489,98512020 .
£433.6161. resulting in a surplus of £66.174 12020 '. £36,914). Net assets al the year*nd were £425.108
12020 '. £358,934) of which £156,087 (2020 . £107,073> relaied to unrestricted general funds. £147,500
12020 = £147,500) related to unreslrKled designated funds and £121.521 {2020 .' £104.361I related lo
reslricled fuThJs.
Reserves Policy
The Trustees have established a wlicy whereby the unrestricted funds not Commrtied. held by the Charity
should be 6 months of the resources expended, which equates to around £215.000 in reserves, based on
the budgeted expenditure for 2020121. The designated funds are made up of £100.000 for the setting up
and establishment costs of a new refuge, and additional serv￿5 providing support to women and children
foGusing on positive mental health,. £32.500 in respect of Current Service provision.. and £15.000 in respect
of the welfare of residents with insecure immigrat￿n status (see note 15 page 22 for more detail$)-
STRUCTURE, GOVERNANCE AND PIANAGEMENT
Governance and Management
The company, number 5727907. ￿ limited by guarantee and has charitable status. The charity registration
number is 1114148_ It has a Memorandum and Articles of Association a5 Its goveming document. The
directors of the ¢ompany are also charity trustees for the purposes of eharity law, and under the Company's
Articles. are known as members of the Board of Directors. Under the requirements of the Memorandum of
Arkncles of Association, at each Annual General Meeting one-third of the Board may retire and may seek re-
election. The directors to rebre are those who have been in office longest since their last election QT
appointment. The Articles require that the number of di￿tOrS can never fall below 3 and the Board is able
lo co-opt additional dI￿torS who then serve in office until the next general meebng but shall then be
eligib￿ for re*lection. On appointrrEnt, or re-eleCt￿)n direclorsllruslees are encouraged to attend
appropriate external trainin9 events Whe￿ these will facilitaie the undertaking of their role.
WHAT WE DO
For the first time since Kiran Support SeNices was established in 1990. regrettably and as a direct ￿sUIt of
the impact of the CovKI-19 pandemic, we had to close our offices to work from home and provide support
to women and children by telephone and via sccial media apps such as WhalsApp. FaceTime, Zoom and
Skype.
The concept of working from home was new and unfamiliar to the staff team which has always provided
regular face-to-face one-to-one support to service users across the spectrum of services we provide..
refuge. outreach. immigration. counselling and children's serviee$.
WthirTr a couple of weeks and wrth the supwrt of our tT and telephone providers we were able to work
remotely and We￿ abk to provide a service that supported women not only during the day but early in the
moming and late into the evening to their needs.
Wth a ft)cus on meeting the needs of the women and their chIld￿n and at the same time keeping up to
date with the daily govemment bulletins we had lo quickty adapt policies and introduce new ones lo meet
guidelines and to ensure that all Staff, service users and volunteers were safe. We ensured we were able
lo provide PPE lo our service users and support them with keeping safe and understsnding how lo so¢ialty
distance safely while livin9 in shared ￿*mM0dats'on.

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE Y&4R ENDED 31 MARCH 2021
Supported Housln9 Servlces (Refuge}
We continued lo provide support lo our refuge residents and whilst al the beginning of the lockdown there
Was 8 lull in women seeking safe supported housing. this was short lived.. as the lo¢kdown continued we
saw that referrals slarted increasing to the pjint Ihat one week in June 2021 we had 37 referrals for 2
refuge spaces.
We supported women remolety and taught them how lo use their mobiles safely to a￿55 support and to
continue to attend appoinlmenls. claim welfare benefits. lake legal advice and altend court- this was
perhaps the most significant and positrve Outco￿ of the ents're pandemic" women didn't need to attend
court in person and face their abuserl
Social isolation was the hardest part of the pandern￿ for all our service and Ihis impacted greatly on their
mental health and wellbeing. We encouraged all the residents lo go for regular walks and take exercise a$
recommended by the government, bLrt some were reluctant others didn't have the confidence to go out
alone or with olher women - the fear of calching co¥￿ was very real and frightened not only the residents .
but the children.
The staff team continued to work dosely with partners aTrJ stskeholders to provide resources and support
to all the women and children. this induded food, PPE, hand gels. wipes. ltilelries and Clothes. We were
amazed al the generosity and kindness of organi&*ions. large and small as well as members of the public
getting in lou¢h lo support the women.
During these challenging arKI unprecedented times the support of our funders was huge.. they understood
how difficult il was for a small Organisat￿n like ours and they were accommodating and flexible with our
reporting periods and supported Us to charoe the use of our granls to divert fvnds to where they were
needed most.
Referrals for safe 8ccommcrfJalion continued and were unable lo meel demand with only two refuges. We
were given a third building by Notting Hill Genesis to use as a refuge to supp(Kt an additional 5 women.
During the year we supported 38 women of which 23 had an insecure immigration status and were
supported by the Immigration Advisor lo aPp￿Y to the Home Office under the Deslttute t)omeslic Violence
Concession (DDVCI lo access welfare beneffls support and legal advice.
Al residents had individually tailored suppvl plans in place whKh were reviewed on Skype and Zoom. Of
the women we supported, 240k attende(l training courses to improve their ¢hances of securing employment
post Covid-19-, 190h took up voluntary work and 2% Secured paid employment. This is a signrficanl
decrease from the previous year 2019- 2020 and can be accounted for due to the Covid-19 pandemic and
the resulting lockdowns. 9SVa of the residents allended workshops and Iraining over Zoom and Microsoft
Teams. Residents were eager to lake up all opportunities to attend workshops and any training we could
provide remotely to help fill their day_ We provided as many light-hearted and fun aclNilies as we could
including staff showing the residents how to cook and prepare meals arKI Zumba dasses on Zoom.
Children's Services
Every child referred lo Kiran Support serv￿5. presented with a range of complex issues. Many of the
children had witnessed their mum being hil or slapped andlor shouted at by their father. Some had been
manipulated and gr¢)omed lo side against the molher and. as we supported them. it becall￿ app8renl that
many suffered neglect.
Children were further affected by Iheir motherfs uncertain iMM￿ration status.. language barrier.. low income
and complicated benefit claims.
We found that the impact of domestic atwse manrfe51ed itself in poor health. delayed development.
including delayed talking and walkiThJ. ¥￿Ient outbursts. shouting. and not listening to even simple
inslruclions. Children struggled to selue into new schools and make new friends pr¥)r to the lockdown.

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2021
We a150 found that some children had conllicling emolions ar¢)urKI the abuse. They did not understand why
they had to leave their home,. many had normalised Ihe abuse. and some were not aware Ihat abuse was
takin9 place.
We supported 87 ¢hildren and Y￿n9 people during the year.
All were impacted by the global pandemic aThJ needed support in one vrdy or another.
"I feel sad-. "l am bored" -1 dony know wlh* to do" *¥hy ¢an't wé go out"
friends"
"I n••d h•lp wlth myschoolwork", I'm worried. and"1 mlss school"....
"I want to sèe my
These were jusl a few of the many feelings that children fdt arKI shared with us over the pasl year during
the pandemic.
During the Covid-19 lockdown. children fouThJ it hard not to be allowed (MJI. not to see their friends, or go lo
school. They slruggled with doing school¥wrk al the refuge. especially as there was limited aecess to
computers and printers. They also found it drfFicult to deal with the uncertainty of ihe situation. with some
being very fearful of catching the virus or of their mums catching the virus.
One of the key issues raised and worked around was lack of understanding around online studying.
We provided extra provisions as most parents had limrted understanding of how online portals worked.
They had never had to access their children's educatK*n via the internet or support them in this way in
learnin9 at home. We worked dosely wth many famdies helping them support iheir children at home.
We arranged workshops via video call and showed them step-by-step how to facilitate the leaming
platforms.
We liaised constantty with Sch￿1$ in order to r￿t all the thildren's educational needs. We helped children
access online studying sets and w¢yked with the schools lo provide study packs for children will)oul a￿$3
to compulers and printers. We also provided additional SUPPKKI with studying by creating safe areas within
the refuges. We maintained contact via daity phone and Zoom calls and provtded updates on the latest
guidelines and encouraged children lo lake regular exercise. On those limes when children saw others
breaking loekdown rules. we ran workslw around what was allowed and how those Ixeaking the rules
affected those around them.
During lockdown. all one-lo-one sessions were carried out via video call. This sometime woved to be
difficult as the children would stop engaging or start walking around ￿ house making conversalions
harder. As a result of this. we underst(%)d the limrt of the children's span of attention and worked with them
to break up the se$s￿n$ and find a way of encouraging them to slay better and longer engaged.
Despite the challenges we continued to have children's house meetings. which Ihe children really enjoyed.
They would all sit together and when il was someone's tum to talk, they would hold the phone and dI￿U55
the issues Ihey wanle(I lo raFse. Extra toys were dislributed within the house and more activity packs lo
keep the children occupied during this drffthll lime.
During the Pandemic there was a signrficanl increase in the number of cases Ihal needed social services
involvemenl- There was a 50% increase in the number of cases that required referrals lo social Services.
We 5UPPOrted thirty children to engage wth Social serV￿s andlor made referrals to social services
compared lo the year prior to the parKlemic where we supporte(112 children involved with social 5ervus.

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2021
Case Study One
Every case we support is complex, and evKlence of progress ￿d$ to indude the successful resolution of
drfficult situations. as this example illustrates-
A four-year-old chHd, 'r and her mdher had left the ￿fuge. Her father had Vtsital￿n rights. 'T' told her
mum she didn't want lo see her father. but he convinced her lo go. On one cecasion as 'T' was leaving to
stay wrth her dad for a week she disclosed to her mum that her dads fiiend. who lived with him, had
louched her on her behind. Her mum was extremely distraughl and confused and as the falher was the
mum s pe￿et￿lor, she felt very vulnerable. As soon as 'f got in her dad's car. her mum contacted Social
serV￿8s. English is not her fKst language and she found il very drffiGult lo gel through to anyone but
managed to leavp a message. She contacted us, and we established which borough's Social Se￿￿es
ream lo contact. We eventually reached the Out of Hours team but rhen found out that 'T's father was miles
away and we would have to try and ￿ach another borough's Social Ser¥￿es team. We finally managed lo
contact the relevant department who sent the police to carry out a welfar8 check. 'T's mum was $0 gratelul
Ihat her daughter was safe and feels she never would have gol the same response or level of support rf
she had had to resolve Ihe issue alone.
Case Study Two
'Ab￿. was a boy aged eleven and very fearful of Covid and the implications of the virus. At first, we worked
t¢Jgether on his fears and how to manage them. We dI￿u$$ed what was happening around the county
and around the wortd. 'Ab￿, had an underlwng health issue that was under Gontml and Irealed by a
consultant, lyowever this health condition also Magnrf￿l his COn￿mS around Covid. AbO also had Iwo
sisters that were al the house lwlh him, Ihey not share the same fears as him and through talking about
Covid nol display much concem.
However due to the ¢onst8nt update and changes around managing Covid and the reslriclions Ab￿.
ljecame very reluctant to leave the house. He wasn't exercising and going to the park. His sisters were
also having lo stay al home as their mum was unable to lake them out and leave him.
Kffan Support ServKes received 'fvnding for play equipment during the pandemic lockdowns. We
purchased the equipment and put the outd￿ toys in place. so fhal Ihe faMil￿S were able lo enjoy the
garden and enjoyed playing. AbKS' happily played outside, and his physical and mental w8114>eing
improved greatly. He started fo gain mcre cOn￿enCe and would even go walks ￿th mum and sisters.
The play area helped all the mums in IheK own isolation. and they fell happier and safe having the children
play out&(le in the garden where they ￿tTe nearby and feft safe.
Immigratlon Servlce
We have been able to su¢eessfully resolve every substantive immigration case. application for DDVC. and
related casewc*k.
The immigration service has been a vital resource for Kiran stsff while working from home, the Immigration
Advice Worker offered ongoing support arKI information around immigration issues to all our staff, which
enabled them to help women resolve issues that were coMpl￿ated by their immigration conditions. Cases
where there is an immigration issue are more complex and lake lon9er to resdve. In order lo achieve
successftjl outcomes we have lo spend a lot of time interviewng women. obtaining detailed slalements.
and collating sufficient evidence for the Home Office_ This is made more challenging because of the
vulnerability of our dienls who have suffered extreme trauma. the sensilrve nature of the evidence we need
to gather from our clienls, and the complexity of their situation$. Most of our service users are going
through numerous other legal challenges. for example applwng for injun¢lh?ns against their abusers.
fighiing for the custody and protectK)n of their children. and conlesling criminal proceedings against them
because of their un￿rtain immigralion status. This is against the backdrop of all their other issues.
including poor physical and mental health. poverty. language barrier5. laek of educalb)n. and pressure from
their own communty not to reveal dome$ts"¢ abuse.

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2021
Case study
We received a telephone ¢all from an outreach client who had heafd abour the immigration advice service
through another Kiran Support Serv￿es Ser¥￿e user. This d￿nt. who was very vulnerable. Gonlacted fhe
office late in the day about Ihe 8rr&sl and detention of her Iwo sisters (one of whom was pregnant) 8t the
Ioc81 pOl￿e Stat￿n. She w8s very distraught as she had been d￿n￿d access to her sisters and had been
left wifh one of them very young children lo care for. This was a cose in which a wonpan who w8s reporting
incidenls of domeslK violence during a rouline hospital CheCk￿p apwntment and someone who should
have been seen as a wctim herseff. was arrested and treated instead as a criminal due lo her precarious
immgration status. As a resutt ol swrft action and Ihe knowledge from the immigration project as well as
help from the 8ppropri8te agencies. these women were rel8ased from custody later that evening. This Gase
took a considerable amount of time but resulted in a posrfive oulcome.
Advocacy and Outreach Support
One of our biggest challenges during the pandemic was the drrriculty in providing direct one-to-one support.
All case work and advice was carrted out on the phone. or through social media apps. This in itself was a
challenge., some of service could not speak to us during the day due other family members being around (
because their abuser was present makj.ng it harder lo have a privale discussion. SWE changed the way we
worked lo offer women the option of support outside of our normal working hours and at a lirne that suited
Ihem. for example, early in the morning when Ihe children were asleep or late in the evening when it was
safe for them lo speak. We are grateful to our staff team for bein9 SO supportive.
Appointments were more lime consuming on the phone and fvrther time was given lo t1￿ women rf they
needed lo sewe children down.
A key element in supporting women and children during I￿se difficult limes was securing further funding in
order lo offer financial support to the families. Hampers were made and distribuleL1. grants applied for lo
better meet the needs of the families.
Women were unable lo view properties offered by hwsing ServI￿S this in turn made il drfr￿Ul1 lo see rf
properties were suitable and safe for the women and their children. In one case. because they were not
able to view the property in advance, the woman aThJ her children were moved lo a propety where the roof
was leaking, and which flooded every room in the fial. Due lo the water comirKJ down the walls the family
were afraid of water getting in the electricals systems and wiring.
She was very distressed as she had been relocated out of London and felt isolated in an area that had few
Asian people and no 5￿p$ where she could buy Asian food or communieale WTth anyone in her own
language. She began lookiThJ for propert]"es in London. securing her one month rent and deposit and
moved into a hyo-bed flat. Unfortunately, she was then affected by the benefit cap on her rent and nee(Jed
help in budgeting. which we supported her with. We referred her lo a food bank and helped her lo receive
support with her council tax which made a huge dbfference to her irKome. She is now happly settled in her
new home with her Iwo her young children.
The advoca¢y and outreach service provKJed supwrt lo 4CiI South Asian women and children through
ongoing one-t9￿ support delivered over the phone and face-lo-face. Drop-in advice surgeries have
allowed women to aceess support doser to them and given them the opportunity lo find out about the
multi-agency help wrthin their areas. Activities were arrange(l in the women's native language, Celebrating
their achievements with pamper days. feslNal celebrations and day trips for them lo learn new key skills,
build relationships with other service users and alleviate some of ihe isolation that they felt through the
individual circumstances.

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2021
80% 01 the referrals we received were from external domestic abuse agencies where the women had
asked for specialist cultural support. When asked. 95% of women supported fell more confident, safer, and
more empowered lo make a change in their lives after leaming Iheir rights. We made appeals for 10
women, which included overturning incorrect housin9 decisions, benefit enlillements and grants. Many
appeals involved challenging local authorities who were rnl app￿ying the correct housing policies and
placir¥J our Servi￿ users in unsuitable accommodation. We enatjed these women to feel empowered by
helping them lo explain lo agencies Ihe financial abuse they had suffered and by eradicating their
outstanéing bills arKI balances. Furthermore, we supported these women to clear their housing benefit
arrears and council tax and held workshops for them to help them twjdgel in the future.
We supporfed 8 women lo obtain a non-moleslalion orders, child arrangement orders and divorce to help
them escape the abuse they SLrftered. The"women were afraid lo confront their abusers and we supported
them to stsy strong while obtsining these orders and nol withdrawiro their statements.
Some of the feedback we received after hjsting coffee momings. events and one-tI￿ne support was:
.1 have never felt saferin my lrfe like I do now. after the support I have receivetr
"Isolation hewhtened rny menlal health. but joining coffee momings has given rn8 a new lile and new
friends-
~1 understand now the control my husband had on me and what abuse actually means"
One of the major challenges in Ihe last year has been the lack of suitable move-on accommodation from
local authorities. All too often women had to appeal against unsurtable offers only lo have these denied
and then left with properties wthout even basic amenities. Thts resulted in women feeling more vulnerable,
which impacted negatively on their mental health. During the past year we saw a 20% rise in referrals lo
GP'S, counselling, andlor mentsl heatth seNiees due to the trauma the vulnerable women in our care have
experienced. On top of having to deal with years of abuse and the challenges they have suffered, there
has been a measurable rise in women feeling suicKlal due in part to a lack of agencies and staff within
them who were ojllurally sensitive and aware arKI better able lo support th￿.
Wilh our interven￿n. 90% of tt* women we supported said speakiTrJ in ther natNe laThJuage and having
someone who understood their identity helped them to leave an abusive relationship. The women that
remained with their abusers felt safer in the relat￿nship as they knew the options they had rf they wanted
to leave and knew that there were organisations available lo support them.
The women we supported came lo us wilh a multitude of eomplex needs. Our intersectional approach to
service delivery offered women a safe eonfidential space to seek help and suppcfft. Through one-l¢>one
sessions and risk asse5sfflenls. women opened up and spoke about Ihe sexual abuse they had suffered
as they learnt about rape in marriage. Many of the women explained how they had experienced verbal
abuse. but through counselling they learnl at￿)ut the other forms of control Iheif abusers had exerted on
them. Working in a flexible and holistic way and wilh the best interest of our seNK* users in mind, we
ensured that we worked in partnership wtth the pol￿. l¢xal authority. sceial W￿kers, schools.
safeguarding teams, housing, weware. and other chanties.
Emotional Wellbeing: Counselling S•r¥i¢e
Since the lockdown began in March 2020, COur￿ellIng sessKJns continued to be provided via telephone
and online Ihfoughoul the year and it has been a huge success in providing emotional support during such
difficult limes. The benefits of providing a telephone and online counselling service showed how vital it was
lo continue providing the support, especially for women who lived alone and had very little or no inleraclion
with anyone bul their counsellor during the week.

KIRAN SUPPORT SERVICES
REPORT OF THE TRUSTEES
FOR THE Y&4R ENDED 31 MARCH 2021
Our clients eagerty waited lo engage with the service so that they could explore their emotional needs and
curienl state. Other factors that contributed to the positsve out¢on* of the telephone and online service
was that clients were able to attend their courtselling session wthout having lo leave Iheir front door and
were able to engage from the comfort of their own home. Another huge factor was that mothers with
chilJren did not have lo arrange childcare and therefore coukl engage in their counselling session whilst
their chiklren played safely elsewhe￿. Most im[￿rtanty users of thi$ servti beneffted by saving time and
money on travelling lolfrom lthran's office.
This though was not the case for a handful of clients lived with famity member5 and l¥ked Ihe
rsonal space lo enabk them to engage in their sessions. Given the cir¢umslances, Kiran Support
Services was able to accommodate them by de￿ying their counselling sessions until lockdown restric￿on5
eased with the opening of offices. shops. and schools. For many of our service users counselling services
have been an anchor that helped get Ihem Ihrough soff￿ lonety tirr￿.
Betsyeen April 2020 and March 2021. Kiran SupFth Servtis provided 361 Counselling sessions to its
outreach clients. All sessions were provKled ¢)n a weekty and fortnKJhtty basis via telephone and online at
times negoloted be￿een the dEnt and their counsellor. ErTr)tional supwrt also continued to be provided
to the women living in the Brent and Kiran's refvge and a total of 356 Counselling sessions We￿ provided.
During the month of March 2021, the three counsellors worked together and organised nine workshops as
way of providing further support by bringing the women together online. Each workshop was held on
zoom for 60 minutes and had a good tumout with hventy-six women engaging. Topics covered were
around 'what is mental health,; .￿h0 am l?.: self-care". self-worth: self*steem & respect.. understsnding
dep￿sSIon and anxiety and mindful breathing exercises. All the topics and a¢tNitTres were pul together in
consultation with the women lo raise awareness and ways to hew them get through the unprecedented
times and so were carelully ¢h¢)sen by the wunseltors.
As well as providing emotional support lo women. Kiran SupFQrt Services also succeeded in providing
forty-three play therapy sessions to children under 14 years of age. A counsellor who specialises in play
therapy engaged with children at different schools every week and provided one-t￿one play therapy
sessions during school hours. This service received a F#)sibve response from both the children and thoir
parents.
During the Ictkdown lQran Support Seprfices successful in coming tc*Jethw with Waltham Forest
Therapeutic Market Place for client referrals. This meant we woukl receive ¢ounselling refeffals for clients
of South Asian origin enabling them to access therapy taih)fed to meet their needs. As of end March 2021
we received and provided a total of 403 counselling sessions.
Therapy for many women is like stepping into a world of the unkncywn that inVo￿e5 explOrat￿n and re-
connecting to their own emotions and feelings. This can be a scary place and leave them feeling
vulnerable t¢)0. Respecting the dienfs autonomy and maintaining confidentiality that would help build a
foundation of trust be￿een our clients was the key to success and I believe we at Kiran Support seTh￿S
have the right mindset. goals. and the right team to •Jo thi5.
10

## **KIRAN SUPPORT SERVICES** 

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 

## **Feedback** 

_"Counselling has boosted my self-esteem and changed the way I used to look at things due to which .I became better in my day-to-day activities and big decisions in life"_ 

_"I was able to share my bad thoughts and my counsellor was able to give me positive examples and help me move on with m y  life"_ 

_"I really enjoyed having every session, they helped me focus on my emotions."_ 

This report has been prepared in accordance with the special provisions of part 15 of the Companies Act 2006 relating to small companies. 

Approved by the order of the board of trustees on 22 March 2022 and signed on its behalf by: 

Nighat Sahi (Chair) - Trustee 

11 






KIRAN SUPPORT SERVICES
STATEMENT OF FINANCIAL ACTIIIITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2021
Unrestrictod
Funds
Restricted
Funds
Total
2021
Total
2020
Income and Endowments from:
Donations and grants
Charitable a¢b"vitie$
Other income
21.790
164,021
13,100
357,248
379,038
164,021
13.100
311.811
153,725
4,994
Totsl
198,911
357.248
556,159
470.530
Expendlture on:
Raising funds
Charitable a¢tivitie$
9,030
140,867
6,192
333,896
15,222
474,763
11,869
421,747
Total
149,897
340.088
489,985
433,616
N¢t surplusl{doticlti
49.014
17.160
66.174
36,914
Transfers betsveen fvnds
15
Net movement In fund$
15
49.014
17.160
66.174
36,914
Reconciliation of funds:
Total funds brought forward
15
254.573
104.361
358.934
322,020
Total funds rafti¢d forward
15
£303.587
£121.521
£425.108
£358,934
AJI income and expenditure is derived from continuing activit￿$.
The statement of financial aCtNit￿S includes all gains and losses recognised during the year.
The notes fomi part of these financial statements.
13

KIRAN SUPPORT SERVICES
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2021
2021
2020
Net ca$h flow from operatlng activitles
77.651
114,348
Cash and cash equNalents
at the beginning of Ihe year
474.048
359.700
Cash and cash equivalents
at th• •nd of th• yoar
£551.699
£474.048
Reconclllation of net Income to net cash flow
from operating actlvltles
2021
2020
Net inwme the year
{IncreasellDecrease in debtors
IncreasellDecrease) in creditors
66.174
{4.2021
15,679
36,914
3.￿4
74.070
Nel ¢a$h flow from operatlng actlvftles
£77.651
£114,348
2021
2020
Cash and cash.equivalents
onsis¢ of:
Cash at bank and in hand
£551.699
£474,048
15

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KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
ACCOUNTING POLICIES
Company $tatu$
The chanty, ￿'ran Support Servi¢es. is also a prNale limtled Company INO. 57279071. limited by
guarantee and is re9iStered in England and Wales. In the event of the eharity being wound up, the
liability in respect of the guaranlee is limited lo £1 per member of the charity. The address of the
registered office is given in the Reference and Admin￿tration Details on page 1 of these financial
statements.
Basis of preparlng the financial statem•nts
The financial statements of the charrtable company. which is a public benefit entsty under FRS 102.
have been prepared in a¢¢ordance with the Charitses SORP IFRS 1021 Accounting and Reporting by
Charities.. Statement of Reeommended Pracb"ce applicable to charibes preparing their accounts in
accordance with the Financial Reporting Stsndard appl￿ble in the UK and Republic of Ireland IFRS
1021 issued in October 2019. Financial Reporting Standard 102 'The Financial Reporting Standard
applicable in the UK and Republic of Ireland,, the Charrties Act 2011. the Companies Act 2006 and
UK Generally Accepted Accountsng Practice. The financial statements have been prepared on a goin9
oncern basi5 under the historical cost convenlK)n.
The significant ae¢ounling policies appl￿ in the preparation of these financial statements are sel out
below. These policies have been consistenlly applwl to all years presented unless otherwise staled.
Income
All income is recognised in the Statement of Finarrtial Activrt*s once the charity has entitlement to the
fvnds, It is probable that the incoff* wll be receNed and the amount can be measured reliabty.
Expenditure
Liabilities a￿ recognised as expenditure as s(M)n as there is a legal or constructsve obligation
commith'ng the charity to that expendrture, il is probable that a transfer of economic benefits will be
reqUI￿d in setherrÈnt and the amount of the obligation can be measured reliably. Expenditure is
accounted for on an accruals basis and includes those cost5 of a direct nature which can be allocated
lo a Specif￿ activity. It also includes indirect costs. including governance costs that do not relate to a
specific activty but a￿ ne¢e5sary to support those actsvities.
Tangible fixed assets
Depreciation is provided at the following annual rates in order to write off each asset over its
estimated useful life.
Fixtures and fittings
- 33% on cosc 25% on cost and 10% on cost
Taxatlon
The charity is exempt from corporation lax on its charitable acbvities.
Fund accountlng
Unreslricled funds can be used in accordance wrth the charitable objectives at the discretion of the
Injstees.
Restricted funds ean onty be used for partKular restricted purposes within the objects of the charbty.
Restrictions arise when specified by the donor or vthen funds are raised for particular restricted
purposes.
Further explanation of the nature and pul[￿se of exh fund is included in the notes to the financial
statements.
16

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Iconld...
ACCOUNTING POLICIES Iconfd...
Pension costs and other post4etirement beneffts
The charitable company operates a defined contribution pension scheme. Contributions payable lo
the charitable company's pension scheme are charged to the Statement of Financial Activrtie5 in the
period to which they relate.
Debiors and Credltor
Debtors and creditors with no stated interest rate and receivable or payable within one year are
recorded at transaction prte. Any losses arising from impaimients a￿ recognised in expenditure.
Leases
Operating lease rentals a￿ charged to the StateffEnt of Ffftancial Aclivilies on a straight line basis
over the period of the lease.
Grants and Donatlons
Unrestricted Restricted
Funds
Funds
Totsl
2021
Totsl
2020
Donations
1,790
150
1.276
Grants
The Brook Trust
Garfield Weston Foundath)n
Nationwide Communty Grant
Comic Relief
BBC Children in Need
Lloyds Bank Foundation
City Bridge Trust
Trust for London
Big Lottery
London Community FOundat￿n
(Tampon Tax)
Rosa Fund
Waltham Forest Market Place
BBC Children in Need- COVID
City Bridge Trust- COVID
Comic Relief- COVID
ImkaaNAWG- COVID
MHCLG- COWD
15,OCy)
5.417
18,725
35,000 .
28,093
25,000
53,525
29.500
85,291
20.OLM)
20,000
35.950
25,000
34,388
29.500
85,052
35.950
25.000
34,388
29.500
85.052
14,984
35.000
12.675
3.050
11,238
40.000
20.000
25.245
35.000
12,675
3.050
11,238
40.000
20.000
25,245
£21.790 £357.248
£379,038
£311,811
Of the £311.811 recognised in 2020. £75.418 was unrestncted funds and £236.393 was restricted
fvnd5.
Income from ¢haritable actlvftl
Unrestricted Restrlcled
Funds
Funds
Total
2021
Totsl
2020
Charge$ to residents
164.021
164,021
153.725
All of the £153.725 recognised in 2020 was unrestricted funds.
17

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Icontd...
OtheT incom•
Unrostricled Restrlcted
Funds
Funds
Total
2021
Total
2020
Nalionwide Fwndation
Fundraising
Sundry
12,600
12,600
2,126
2,868
500
500
13.100
£Nil
£13.100
£4.994
All of the £4.994 recognised in 2020 was unrestricted funds.
Cost of ral$lng fund$
Direct
Costs
Support
Total
2021
Total
2020
Fundraising
£15.222
£Nil
£15,222
£11.869
All of the £11,869 recognised in 2020 was Charged to unrestricted fund$.
Cost of Charitable a¢tivttles
Dlrect
Costs
Support
Costs
Total
2021
Total
2020
Edu¢atK*nal. counselling and prevention work
£386,680
£88,083
£474,763
£421,747
Of the £421.747 expenditure recognised in 2020. £168.667 was charged to unreslricled fvnds and
£253.080 was charged to restricted funds.
18

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Icontd.
Expenditure on Charitable Acllvlties
Total
2021
Total
2020
Direcl costs
Wages
Social Security
Pensions
Legal. consultancy and professK)nal
Premises costs
216,497
19,982
5,678
5,123
139,400
188.999
18.467
5,919
96,108
£386,680
£309,493
Support costs
Wages
Employee and Volunt￿ costs
Insurance
Legal, consultancy and wofessicwBI
Office costs including rent
Communications
Sundry expenses
Finance
Governance Costs..
Independent examinerfs fee
Other governance costs
27,992
4,070
3.466
2.080
16.916
17.844
669
10,635
42,561
10,653
3,107
14.325
15.429
10.262
485
10.641
2.880
1.531
3,800
991
£88.083
£112.254
Total Charitable Cos1$
£474.763
£421,747
Nel IncomellExpenditurel
Net incomellexpenditurel is slated after chargingllcreditingl..
31 March
2021
31 March
2020
Independent examinerfs fee
£2,880
£3.800
Related party dl8closures
No Iruslees. remuneration was paid or othw benefrts Fyovided for the year ended 31 March 2021 or
for Ihe year ended 31 March 2020.
No Iruslees. expenses We￿ pa￿ for the year ended 31 March 2021. or for Ihe year ended 31 March
2020.
There were no other related party transactions during the year12020 Nil) other than those set out in
Note 10 relating lo employee benefits received by key management.
19

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Icontd...
10. Staff Gosts
2021
2020
Staff costs were as follth¥s.'
Wages and salaries
Social secufily costs
Pension costs
Staff Iraining
Other costs
244,489
19,982
5.678
1.945
2.125
231,560
18,467
5,919
7,384
3,269
£274.219
£266,599
OrE ern￿oyee receNed total emFloyee benefits (excluding employers nation81 insurance and
employer pension contributions) of more than £fjO.000 during 2021 {2020 One). within the band
£60.000 10 £70,¢Y)O.
Total employee benefrts recer¥ed by key management rnnted lo £78.86512020 .. £77.7531. Under
FRS 102. employee benefils indudes gross salwy. benefits in kind. employers national insurance and
employers pension contributions.
The average monthly number of employees during the year was as follows..
2021
2020
Charitable
Administration
11. Tangiblo Fixed Ass•ts
Flxtures and
Fittings
At 1 Awil 2020 and 31 March 2021
29,785
Depreciation
At 1 April 2020 and 31 March 2021
29.782
Net Book Value
Al 31 March 2021
£3
Al 31 March 2020
£3
12. Debtors: Amounts falling duo within one year
31 March
2021
31 Mar¢h
2020
Trade debtors
Other debtors
Prepayments and accrued income
15.098
2.858
442
8,772
442
4,982
£18.398
£14,196

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Icontd...
13. Credltorn: Amounts falling due within one year
31 March
2021
31 March
2020
Taxation and social security
Other creditors
Accruals
DeferRd itome {see note 13)
5,522
3.831
18.637
117.002
6.157
2.467
11,597
109,092
£144.992
£129,313
14. D¢ferred in¢om¢
Balance
brought
fornard
£109.092
Addltlonts
In
year
£40,510
Released
lo
Income
Balance
carried
forward
£117,002
Grant5 arKI donations
£{32.6(H)}
Deferred income reflects grant income recewed in advance for the following financial year. to be
expended in accordance with specIf￿d or implied bmeframes and agreed budgets.
15. Mov•m•nt in funds
At
1 April
2020
Transfers
belween
funds
Al
31 Mareh
2021
Income
Expendltur•
Unrestrlcted Funds
General Fund
DeS￿nated Fund..
Current Service Provision
Refuge Development
Residents Services
107,073
198.911
(149.8971
156,087
32.51JO
100,000
1 S.000
32.500
100,000
15.000
254,573
198.911
(149.897)
303,587
Restrlcted Funds
BBC Children in Need
Lloyds Bank Foundation
City Bridge Trust
Tnjst for London
DCLGIMHCLG
Big Lottery
lnternaty.onal Women's Day
London Community Foundation
(Tampjn Tax)
City Bridge Trust- COVID Grant
BBC Children in Need -
COVID Grant
Comi¢ Relief- COVID Grant
ImkaanNAWG - COVID Grant
Wallham Forest Market Place
Young Women's Trust
Rosa Fund
8.858
18.750
16.644
4.772
29.231
9,669
2.279
35.950
25.000
34.388
29,500
25,245
85.052
133.610)
125.000)
(39,037)
(29,804)
(52.992)
(85.106)
11.198
18,750
11.995
4.468
1.484
9.615
2,279
14.158
(11,561)
(3,226)
2.597
8,013
11.238
3.050
40.000
20,000
12,675
150
35.000
{2,668)
138,4821
16,4591
112,143>
382
1,518
13,541
532
150
35.000
Total r•strfcted funds
104.361
357.248
(340,0881
121,521
Total funds
£358,934
£5￿,159
£(489,9851
£Nil
£425.108
21

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 P¥lARCH 2021
Icontd...
15. Movomwrt in funds - continued
ComparatNe information for the pwK>u$ finanual ye¥ is as follows."
Al
1 April
2019
Transfers
between
funds
At
31 March
2020
Income
ExpgDditur•
Unrestricted Funds
General Fund
Designated Fund..
Current Service Provision
Refuge Development
Residents Services
68.472
234.137
(180,536>
(15,0001
107,073
32.500
100.000
32,500
100.000
15,000
15,000
200.972
234.137
{180.536)
254,573
Restrlcted Funds
BBC Children in Need
Lloyds Bank Foundation
Cty Bridge Trust
Trust for London
DCLGNHCLG
Big Lottery
International Women'5 Day
London Cornmunity Foundation
(Tarrwi Tax)
6.193
18.750
2,180
4.244
54.810
32,592
2.279
28.093
25.0
53.525
29.5LKI
125.428)
(25,000)
(39.061)
128.972)
125.579)
{108.214}
8.858.
16.644
4.772
29,231
9,669
2,279
85.291
14.984
(826)
14,158
Totsl restricted funds
121.048
236.393
{253.080)
.104.361
Total funds
£322,020
£470.530
£{433.616)
£Nil
£358,934
Deslgnated Furtd
Current Service Provision
The trustees have sel aside this arnounl to obligats.ons that may arise from contracts of
employment with staff and lo rneet any Unex￿ costs such as those associated wrth unexpected
human resources issue5.
Refuge Development
Kiran has currenlty hvo refuges in management In order lo meet GI￿nts. needs Kiran is attempting to
establish a further refuge which will provKle our residents with a building that rmves them towards
semi-independent INing'. this prccess can involve substants'al planning and financial resources in order
to convert, equip and frJrnish any prosFeth"ve property. It L8 n¢)w likely that another additional refuge
11 be brought into management during 202(k21. The fund balance at the yearond is to enable such
a refuge to be brought into management in the event that the potential set up and estsblishment costs
have rsol been able to be fundraised in the year.. to expand the breadth of services Kiran offers to
women and children. with a parts"cular focus on 5UPPQrting women and children's positrve mental
health, working wth CAMHS to help them better understand and meet the needs of Asian women and
children.
Residents. Sery￿eS
lQ'ran receives applications from women who have insecure irnmigralion status and therefore not able
lo receive public hjnding for their accommodatKJn and subsistence costs whilst al the ￿fvge. The
sidenl$' welfare fiJnd 15 being set up in order to avoid any resident in these circumstsnces having to
depart the refuge. The transfer in the year has been made Irom general funds.

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Icontd...
15. Movement in funds - continued
Restricted Funds
BBC Chiklren In Need:
Provides funds for a children's worker who supports children both within the refuge and in the
community who have been exposed to. or experienced dorrEsti¢ violence diredy or indirecuy and
seeking to establish preventative ne￿Crfk$ and strategies.
Lloyds Bank Foundation:
Provides fvnds towards the cost of the Chief Executi￿.$ salary.
Cty 8rwJge TrusL'
Provides fvnds for an outreach worker. to provide Sup[￿ and advocacy to women leaving the refvge,
enabling them to settle into Iheir new home and surroundings and to provKle advice and support lo
women in the community that may be experiencing domestic violence and abuse or who may be at
risk of forced marriage or hOn￿r based violen￿.
Tnjst for London".
Provided a granl for three years for a part time ImtThgralion advice worker.
Department for Communities and L￿al Govemmenvmln￿try of Hou*ThJ, Communities and
Government IDCLGIMHCLG}-
Fumishing and equiprrtnt at the ￿[Uge.
Big Lottery..
Five year funding of one fulktime and one part-time worker to provide on&tfyone advocacy $UPFQrt
for women in our refvges.
Inteinational Women's Day:
Provides fvt￿￿ activities and events for service users to Celebrate Intemational Women's Day on
March 8th annually.
London Community Foundation (Tampon Tax)..
Provides a specialist counselling semce to Asian women in their own languages.
City Bridge trust l BBC Children in Need I COM￿ Relief I ImkaanNAV
COVID-relaled grants.
Wallham Forest Market Place
Referrals from Waltham Forest Market Place specialist ¢oun5eUing provision.
Young Women's Trust
Grant received on behalf of a cl*nL
Rosa Fund
Grant for full-time refuge worker at new refuge.
23

KIRAN SUPPORT SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Icontd...
16. ANALYSIS OF NET ASSETS
BETWEEN FUNDS
Unrestri¢led
Funds
2021
Restricted
Funds
2021
Total
Funds
2021
2021
Tangible fixed assets
Current assets
Current liabilrtie$
331.574
{27.990)
238,523
(117,0021
570,097
1144.9921
As al 31 March 2021
£303,587
£121,521
£425,108
Comparative infomiats'on for the anatysis of net assets between funds in the previous year is as
follows..
Unrestricted
Funds
2020
Restricted
Funds
2020
Total
Funds
2020
2020
Tangible fixed assets
Current assets
Current liabilities
274,792
{20.222)
213.452
1109,0911
488,244
1129,3131
As at 31 March 2020
£254.573
£104,361
£358,934
17. FINANCIAL COMMITMENTS
Total fvture minimum payments under the housing management contrxl are as follows..
2021
2020
Amounls due within one year
£33.609
£31,248
18. CONTINGENT ASSETS
The charity has been awarded some mulli-year grants wth specified or implied timeframes which
preclude recognits'on of the fvll amount. The total amount awarded for future yeaTS I￿1 not recognised
al March 2021 was £232.613 {2020: £458,002).
24