Hearing Help Essex Limited Annual Report and Financial Statements Year Ended 31 March 2024 Charity registratiM number: 1113498 Cornpany registration number. 05664873
Hearing Help Essex Limlted Annual Report and Flnancial Statements Year Ended 31 March 2024 Contents P•ge Chaiity Reference and Administrative Detsils Trustees, Annual Report Independent Examtnerfs ReFJOrt ststement of Financial AcbvI5 Balance Sheet Notes to the Finanaal Stalements 10-15
Hearfng Help Essex Llmited Charity Reference and Administrallve Details Year Ended 31 March 2024 Charity reglstration Trumber 1113498 Company reglstratlon nunther 05664873 Trustee$ Paul Roberts- Chair Peter Srnilh- Trustee Georgina Jane Smith- Trustee Nick Watson-Tru5tee Dee5ha Bedia - Trustee Amy Martin- Tnjstee lfjrsty Last- Trustee Pam Lorimer- Trustee Chlef oxecubve offlcer Sophie Ede Reglstsrèd 4)fflce Hearing Help Essex Meadow View Cotlage Moulsham Hill Pathy Chelrnsford Essex CM2 7PX Independent examiner Pocknells Henry Brake House 46 Hulbridge Road South Woodham Ferrers Essex CM3 SNG Bankers CAF Bank Ltd lfjngs Hill West Malling Kent ME9 4TA
Hearing Help Essex Limited Trustees, Annual Report Year Ended 31 March 2024 The Trustees present their report and the independently examined financial statements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of the Stalement of Recommended Practie@ ISORP) °Accounting and Reporting by Charibeg" in preparing the annual report and financial statements of the chary. The flnancial statements have been prepared in accordance with the accounting polioes set oul in notes to the accounts and ¢omFdy wtlh the tharity's governing document. the Charities Act 2011 and Accounting and Reporting by Charities: Statement of Recommended practi app&cable to tharilies preparing their accounts in accordance wth the Finan(aal Reporting Slandard applicable in the UK and Republ of Ireland published in October 2019 Trustees of the charity The diredors of the charitable company are its trustees forthe purposes of tharty Jaw. The trustees who have served during the year and since the year end were as follows". Paul Roberts- Chair Peter Smith - Trustee Georgina Jane Smlth- Trustee (reslgned 16 August 2023) Nick Wat5on- Trustee Deesha Bedia- Trustee Amy Martin- Trustee Kirsty La3t- Tru¥tee (appointed 17 June 2(r24) Pam Lorimer- Trustee (appointed 17 June 2024) Trust8ts' Annual Report It is estimated Ihat a quartw of a million peoFle in Essex have some degree of hearing loss. Hearing Help Essex exists to alleviale the isolation and lonelines5 that heariThJ loss can bTtng. ser¥s offered throughout the year included: Practical help with NHS hearing aids Infomiation. advice and guidance Home safety asse5srnent ser¥i Assislive equipment dernonstratiorts and loans Hearing L05s seminars and trainu Dropin session5 and events Signposting to other organisations To deliver this. HIng Help Essex continues to mantsin and deveknp good WOTktng relationships with commissioning groups and hospitals serving Essex, including Ba5iklon. Broornfield. Epping. HarkMI, Southend. Colchester. and Addenbrookes. The goalto expand county-wide remains and wewere very pleased in this year to expand our services starting new support sessions in Ingatestone. Brenlwood, Halstead and Southminster,. we have further strengthened our Organisati(al strudure in preparation for expansion in new areas in the year now underway. Vk are also looking k)nger tenn to build our capabilty to wovide our sthvices more widety ac¥oss Essex slM)uJd the opportunities occur. We currenlty have a board of seven truslee5. The trustees review the range of skius and the dNersty of the trustees. Any recruitsnent wdl use a of advwtising and promotion appropriate to the stze and location of the tharity. Our CEO, Sophie Ede. continue5 to wovide leadership to our team of 12 staff and 56 volunteers. In July 2024 we relocated to a larger wemises still in nI1 Chetrnsford, whtth is an excellent lo&ion in the heart of the County. Our beswke data management system is crilieal to our operations and we are handSng more V0Me VH the online bOOn9 service, so that ow service users 7 makè an appoinlmént using ow website rather than by needing to call helpline. This frees up helplne time for those who neal more advice and guidance. rather than just needwig to book an apw'ntmenL We erKX)urage users to use the online system, but we will aayS
Hearlng Help Essex Llmited Trustees. Annual Report Year Ended 31 March 2024 also accept phone bookings for those not able lo use the online system. We have been able to add our feedback and qualty monttoring process to the same system, $0 SeICe users are now able to leave theii feedback online at any time. Our Hearing Aid Support Servic@ delivered supwt to indiwduals on 6.248 occasions (2023 - 4.573) across Chelmsford. Maldon. Braintree. Uttlesford. Breniwood. and Basildon disiricts. These serwce users were able lo access our support services through a range of routes. incjuding attending an appointment at one of community sessions. al our Resource Centre. or via the home vlsit ser¥ice. Volunteers are criiical to what we do, and we are very proud of our cohort ofvolunteers, wilh 8 new vollsnteers recruiled during the year. We extend our fullest thanks to all these volunteers. Our volunleers provided up to 30 suvvvwt sessions each month, and tn 8dditi(m provided 1,138 visits to hou3ebound Glients and Iho3e in Gare and residential homes. Our Irrformalion, Advice and Guidance Service providès practul information. adwce. and guidance on how to adjust to wearing hearing aids. and to stay safe and manage1rf8 with hearing loss. We delivered support on 9.256 oc(35ions (2023 - 5.575) by providing in-person support at our fesource centre. at home visits. and by running information stands and talks in the wmrnunty: and remotety by phone, email, or webchat. This semce is for anyone living with hearing loss and their relativeslfriendslcarers across the Essex County Council administrative area. In November 2023 we expanded this service to include home safety assessment and equipment prolision for those who a deaf and hard of heariNJ. Our Resource Centre is home to a huge Yariety of assistive equiwient which indmduals can bomv to try out in their own settings. Wrth such a huge range of eqUipMt available the choice can be complex and ovanwhakning. arml oftgn pwple spend money on assistive teehnokngy onty to find that it do•s not meet their need. Our service aims to provide an independent service tsilored to each indmdual. demonstrating different equipment, and loaning it to them so that they can test it out in their tme$. HHE continues to seek and develop effective partnerships wilh the Essex Sens(ry Comrnunty- ECL Sensory, BASIS, Essex Sight, Support 4 Sight, the Royal Associalion for the Deaf. and Deaf61ind UK, as well as other organisalions such as the Fire SeNtce. Adult Sooal Care, regional CounciL8, and other professional bodies. We regularly spoSI Individuals to servlces providetl by othei Qlgdnh>oliuii> aiid have a direct line of teferial to most of these organisab'ons so that we (xn WO logether effKxenty to support indNiduals who may havè more o)mplex needs. HHE has once more featured in several radio programmes and local press (y)verage of ourwork and we have continued to make sure we have an aclive social media presence. The Chartty managed to support large numbers of indmduats with hearing k)ss. This year. HHE had 14,476 i1ldUal interaciions with 10,056 indNiduals, which is a TPA incTease on the combined volumes in the year It is atso noteworthy that tncTease in vokwne was achieved with excellent leedbad( frorn useTS on qualty of their service they receNed. 98.5% of those who responded to ow service feedback requests stated that they would recomrnend the $er¥ice to family and friends. come and nditure Our fvnding is derived from a combination of commissioned w¥ices. grafts, and own fundraising efforts. We received funding from Mid and s Essex ICB. Chelmsford Cty Council, Utuesford District Counca. Essex comrnun.ty FoundalK¢n. The Fowler. Smith. and Jones TrusL The Coggeshall Nursing Trust. The Chikfvllck Trusc Greenhal Foundation, Charles S French Charitable Trust, and The Wafter Farthing TTUSL These grants fund a substanlial portion of our Hearng AKI SupFth Seice expenditure. and we are extremely grateful to these funders. Our dominant source of income for Infomiation. Advice and Guidance Service is from Essex County Counol commissioned ser¥1. These grants fund a pOrtIL of our servtces expenditure. with the remainder fimded by addittona ftjndraising a(*tres.
Hearing Help Essex Limitsd Tru8t•e8' Annual Report Year Endod 31 March 2024 In addition. we have been fortunate to receive donations frorn a wide range of organisations and charlties, notably The Purcell Club. Boswell's Lodge. Chelmsford Uons Club. The Rotary Club of Witham, Billericay Rotary Ckjb, Chelmsford Mddmay Inner Wheel. The John Baron Fun Walk Trust. Benefact Group, and The Lions Club of Braintree. Personal donations arrNed throughout the year. moslty from the friends of Hearing Help Essex and from ¢lients and their families. including through lled10n boxog available at our Hearing Help sessions. plus Grft Aid. These unresln'ded donalions support all our charitable operations and core costs. thile HHE does not undertake cold calling or direct marketing to indmduals. the methods and standards which it applie5 to its fundraising are still critical and sensilive, espallY as some of the wsttor5 to the HHE sessions and those we visit at home could be in vulnerable arcumstances. lIe HHE'S fund raising activities are more limrted than the full range covered In ts code. HHE wil compty Wnh Ihe code of fundraising practice published by the Fundraising Regulator so far as it relates to ts acvilies. We do not use any third party or dedicated fundraiser: the CEO leads lundraisirvJ aclivibes. We have had no reported breach nor any complaint about our fvndraising in this period. We continue to opere with strong cost contrd. Our fflain costs are staff and prerni5es. although our strong hort ofvolunteers and the free use of space f(K some of ourdinics hel) us continue to be very cost effective. Reservo9 The Board continues to larget Desgnated Reserves of £S0.OtKJ going forward. This level is deemed necessary to cover potential redundancy and notice labaib"es. dekys in réceiw of funding and potential short-tem dlps in unrestrided fundiTVJ. Unrestricted reserves have fallen b8k)w thi3 level and the obie¢live is to build thi8 back up over the next one to two years. Rlsk Mana ement During the year the trustees continued to appty the Risk Revie Strture established preNiousty to 8nsur8 that we have a robust approach to risk assessment and to strategies for elmin*nglameliorating risk. The major risk continues to be that of reduction or canltiOn of one or More of our major funding streams. This risk is reduced through the support of a number of slatutory and charitable funders. but we must continue to deliver a firstrflass seThi¢e to mainlain their supporL A second major risk is visiting elderty and isolated people in their homes. so we cary out enhanced DBS all staff and VOnteerS and regularty Teview and update our Safeguarding Poky arKI Proceduies. Pubhc Ben The trustees have wd due regaTd to the Charitss cmISS guidance on publr benefft through ensuring that the main aims of the charity have been carried oui by giving reKef to those with an ar4uired hearing loss and the hard of hearing resident in Essex. All inc(xne received by the charity has been applied to Ihe eVery of the charitys aims. On behalf of Ihe board gnatu. Paul Roberts. Chair
Hearing Help Essex Limited Independent Examinerfs Report Year Ended 31 March 2024 I repart to the charity trustees on my examination ofthe attounts of the company for the year ended 31 March 2024 which are set out on pages 8 to 15. Re3pon8ibilitt•8 and ba¥1$ of report As the Gharily trustees of the company (and also ts directors tor the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requiremerrts of the Companies Act 2006 ('the 2006 Act'l. Having satisfied mysell that the acmunts of the company are not required to be audrted under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination ofyour companVs accounts as carrted oul under section 145 of the Charities Act 2011 (Ihe 2011 Act,). In ¢arrying out my examinalion I have followed the Directions given by the Charity Gommission under section 145(5){b) of the 2011 Ad. Independent exarninerfs statement I have completed my examination. I confirm that no matters have come to rny attention in connection with the examination glving me cause to believe that in any material respect.. a(ZOUmng rettrts were rmx kept kn resp&1 ollne rxjrnpany a5 reipA by 3Be (rfthe 20( (N 2. ts a((nts do not acojrd with those rOrds. 1 3. Ihe accounts do not 13)rnpFy with the aOUnting r6¥rements of$eL 396 ofthe 20LE Ad other than any requirement that the aLxounts gwe a and faw whth 15 not a matier (Jnsidèred as part ofan irKlependent &YamirAbon', c 4. the accounts have not teen preped wi TaWIlh the methc•ts and WIpIeS oflhe Ststement of RA)rnMended Pra1 for aLwuntng and fewting d)aities to ththes preparing thr nts in )rdanC6With the Frwitial Repothg Sland¥d aF(*th vi the UK arKI Republ of Irela1 (FRS 102)]. I have no concems and have come across no other matters in connectron with Ihe examination to which attention shoukl be drawn in this report in order to enable a proper understanding of the accounts to be reached. &gned: Paul Shaylor FCCA for and on behaff ot. Pod(nells LLP Henry Brake House 46 Hullbridge Road South Woodham Ferrers Essex CM3 5NG
Hearing Help Essex Limited ststement of Financial Activities Year Ended 31 March 2024 2024 2023 Total Total kncome and endowments from: Donations and legacies Inc(Yne from raising funds Invcstment income Charitable activitses Other income 55.304 3.140 1.124 55.304 3.140 1,124 181.447 3,309 24,028 4.095 482 118,418 3.685 161.447 3.309 Totsl income resources 62.877 161.447 224.324 150.708 Exp•ndlturo on: Charrtable actrlIeS Staff costs and other direcl expenses Govemance costs 76,744 1.708 160.1( 236.850 1.708 182,370 1.108 Total charitable expenditure 78.452 160.1 238.558 183,478 Costs of raisiNJ funds 134 Total resources exponded 78852 160,106 238.558 183.612 N•t (deficitl I Inc(Ane forthe year 115.575) 1,341 114,234) 132,9041 Reconciliation of funds: Fuitd balances at 1 April 2023 13 59.461 64,261 97.165 Fund balances at 31 Mh 2024 13 43.886 6.141 50,027 64.261
Hearing Help Essex Limited Balance Sheet Year Ended 31 March 2024 2024 2023 Flxèd assets Tangible assets 10 Current assets Debtors Cash al bank and in hand 11 18,637 38.224 4.107 67.483 56,861 71,590 Creditors: amounts falling due within one year 12 6.834 7,329 Net current assets 50,027 64,281 Net assets 50.0 64.261 como funds Designated funds Unrestricted funds RestriGted funda .000 9,461 4,800 13 13 -(6,114) 6.141 Total ¢harity funds 13 $0,027 64.261 The financial ststements were appn>ved and authorised ts issue by ihe 8oard on Signed on behalfof the board of frustees Signature: Paul Roberts. Char
Hearing Help Essex Limited Notes to the Flnanclal Statsments Year Ended 31 March 2024 Summary of $ignlficant accounllng pollcles General infornwtion and basis of prèpar*ion The tharity constitutes a public benefft entity as defined by FRS 102. The financial statements have been prepared in accordance with AaUntIng and Reporting by Charities.. Statement of Recommended Pradice applicable to charities preparing their accounts in accordance with the Financial Reporling Standard appficable in the UK and RepUbC of Ireland Issued in October 2019. the Financial Reporbng Standard applicable in the United Kingdom and Republic of Ireland (FRS 102). the Charities Act 2011, the Companies Act 2006 and UK Generalfy Accepted Aunting PractiGe. The significant accounting wlicies applied in the preparation of these financial slalements are set out below. These policies have been consistentty applied lo all yeats presented unless otherwise stated. Cash flow The financial ststements do not include a cash fkjw statement because the charify, as a small reFXJrting entity. is exempl from the requirements to prepare such a statement under the Financial Reporting Standard 1 "Cash lknv statements.. Incomlng reSOue$ Grants receivable are recognised in the acLx)unts when conditions for their receipt are satisfied. Granls viilh conditions attached to their use are included in rcstricted funds. Donations. legacie5 and otherform¢ of voluntsry income are recognised as incoming resources when receivable. Re8ourc•s exponded All expenditure is accounted for on an acctuals basis and has been classified under headings that aggregate all costs reed to the category. Expenditure is recognised where there is a legal or onslruclNe otsligatson lo make payments to third partRs, rt is probable thal the settlement will be required and the amount of the Ob[all can be measured relabty. Costs cks5ified as governance relate to the general running of the charity and include operations of the Board of Trustees and addressing constitutional audit and other statutw matters. Resources experKled incjude attrknutable VAT. which cannot be recovered. Tangible fixed assets Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at rates calculated to write off the cost less ests"rnated residual value of each asset over its expected useful lrfe as follows: Fixtures. fftlings and equipment. Strawjlrt Wne over four years Tax The thartty is an exempl dwrity within the rneaning of schedule 3 of the Charities Act 2011 and is Considered to pass the tests set out in Paragraph 1 Schedule 6 Finance Aci 2010 and therefore it meets the definitK>n of a charitalk company for UK lx1rp(ation tax poSeS. Going £¢¢eM The financial Statnents have been prepared on a going concern basis as the trustees befieve that no material uncertainties exisL The trustees have considered the level of funds held and the expected level of incne and expenditure for 12 months from authorising these ffiancial statemerts. The budgeted income and expenditure is suffii>entwith the level of feserves for the charity to be able to c&Mtinue as a 10
Hearing Help Essex Limited Notes to the Financlal Ststsments Year Ended 31 March 2024 Income from donatlons and legacies 2024 2023 Donations Fiiends of Hearing Help Essex 53.807 1.497 53.807 1,497 22.701 1.327 55,304 55,304 24,028 Investment Income Unvestrfcted Restslcted 2024 2023 Interest recable 1.124 1.124 428 Income from charitable aclivslies 2023 Grants: utllesford District Court7 Chelmsford Cty Council Essex County Council IAG and Ass Ezsax Community Foundat# Thurrock 14G Grant Provide NHS Mid and South Essex Royal Associati{ for Deaf People Hearabilty Essex Hearing Adv SeThi 4.000 5.165 76,513 4.000 5.185 76.513 7,000 11.314 7.370 8.067 8,IA7 18,000 16,979 22,827 49.600 18.102 49.600 18.102 31,128 161,447 161,447 118,418 11
Hearing Help Essex Lknlted Notes to the Flnancial Statements Year Ended 31 March 2024 Anatysls of expendiiure on charitsble activities 2024 2023 General office Insurance Postage and statlonery Printer supplies Telephone Webstte & IT Rent & seNce ¢harge Recruitment & DBS Salaries Stafflvolunteer travel Depreaation Staff & volunteer training Equipment Utilities Project publiclty Development Venue hire 16.711 1.235 2,104 580 1.121 252 22.970 255 173,047 7,005 13,795 1,105 1,382 380 1.713 2.425 19.307 212 129.460 7,144 5.507 1.538 1.795 652 315 2,166 3.415 236,850 182,370 Governance costs 2024 2023 Independent examinerfs remunerati 1x0 388 1,100 1,708 1,100 kndependent examinerfs renwnerallon The irKlependent examr*fs remuneralion affl(ts to iThIedenI examination fee of £1,320 (2023- £1.1(KI) The trustees neithw receiv1 nor waival any femuneratton durkng the year (2023." £Nll). The tfustees rfid not have any a¥penses reimbursed durff the year (2023- £Nir). 12
Hearing Help Essex Limited Notes to the Finanelal Statements Year Ended 31 March 2024 staff costs and •mployee benefits No employees received totsl employee beneffts (exthding emph)yer pension costs) of more than £60.000. 2024 2023 Average staff employed 11 10 Tanglble flxed as80ts Fixtures, flttbngs & equipment At 1 April 2023 Additsons At 31 March 2024 Depreciation: At 1 April 2023 Charge for the year At 31 March 2024 Net book value: At 31 March 2024 Al 31 March 2023 11 Debtor¥ 2024 2023 Olher debt 18,637 4.107 18,637 4.107 13
Hearlng Help Essex Limited Notes to the Financial Ststements Year Endod 31 Pllarch 2024 12 Creditorts: amounts falling duo within ono year 2024 2023 Trade creditors Accxuals Tax and soaal security Other ueditors 1.184 773 4.526 351 1,596 1.186 4.547 6,834 7.329 13 Movement In fund8 Incoming Resources Trnnsfers Asat 01104r23 Re50urGes expended between 31103124 funds Restricted funds: Walter Farthing Uttlesford District Counc Chelmsford City Council Essex Cijunty Council IAG and ASS Thurrock IAG Grant NHS Mid and Soulh Essex Royal Association for Deaf People Hearabdty ECF Braintree 4.800 (4,8001 {4.(XlO) (5.165) (69.143) 4.000 5.165 69.143 8.L7 (8.7) (49.600) {18.102) 18.102 7.370 161.447 1.229) (160.1 6,141 6,141 Designated funds Unreslrthl funds 50,0 6.114 43,886 9.461 59.461 62.877 62.877 8,452 (T8,452) Total funds 64.261 224.324 {238,658) 50,027 14 Related party transalOn3 There are no relaied paty trans*x)ns duritvj the pwxxl (2023: £ nl.
Hearing Help Essex Limited Notes to the Flnanclal Statsments Year Ended 31 March 2024 Is Comparative statement of financial aetivity Unrestricted RestriGt8d Total Totsl Incoming resources Donations & legacies Income from raising furKIs Investment Income CharÉtable activitie5 Other income 24.028 4,095 24.028 4.095 118.418 3.685 118,418 3.685 Tolal Incoming resources 150.708 Resources expended Charitable activities.. Staff costs and other dired expenses GovernawKe Gosts 155.371 1,108 26.999 182,370 1.108 Total charitablo expenditure 156.479 26,999 183.478 Costs ot fundraising acti¥ibes 134 134 Total fundralslng expendlture 134 134 Total resources expended 156.613 26.999 183,612 Net (defKit) I Income for the year (5.905) (26,999) 132,904) Fund balances at 1 Aprfl 2022 31.799 97,165 Fund balances at 31 March 2023 59,461 4.800 64.261 Included withtyi unrestricted funds above is the deswJnated reserve of £SO.000. 15