Hearing Help Essex Limited
Annual Report and Financial Statements
Year Ended 31 March 2024
Charity registratiM number: 1113498
Cornpany registration number. 05664873

Hearing Help Essex Limlted
Annual Report and Flnancial Statements
Year Ended 31 March 2024
Contents
P•ge
Chaiity Reference and Administrative Detsils
Trustees, Annual Report
Independent Examtnerfs ReFJOrt
ststement of Financial AcbvI￿5
Balance Sheet
Notes to the Finanaal Stalements
10-15

Hearfng Help Essex Llmited
Charity Reference and Administrallve Details
Year Ended 31 March 2024
Charity reglstration Trumber
1113498
Company reglstratlon nunther
05664873
Trustee$
Paul Roberts- Chair
Peter Srnilh- Trustee
Georgina Jane Smith- Trustee
Nick Watson-Tru5tee
Dee5ha Bedia - Trustee
Amy Martin- Tnjstee
lfjrsty Last- Trustee
Pam Lorimer- Trustee
Chlef oxecubve offlcer
Sophie Ede
Reglstsrèd 4)fflce
Hearing Help Essex
Meadow View Cotlage
Moulsham Hill
Pathy
Chelrnsford
Essex
CM2 7PX
Independent examiner
Pocknells
Henry Brake House
46 Hulbridge Road
South Woodham Ferrers
Essex
CM3 SNG
Bankers
CAF Bank Ltd
lfjngs Hill
West Malling
Kent
ME9 4TA

Hearing Help Essex Limited
Trustees, Annual Report
Year Ended 31 March 2024
The Trustees present their report and the independently examined financial statements of the charity for the
year ended 31 March 2024. The trustees have adopted the provisions of the Stalement of Recommended
Practie@ ISORP) °Accounting and Reporting by Charibeg" in preparing the annual report and financial
statements of the char￿y.
The flnancial statements have been prepared in accordance with the accounting polioes set oul in notes to
the accounts and ¢omFdy wtlh the tharity's governing document. the Charities Act 2011 and Accounting and
Reporting by Charities: Statement of Recommended practi￿ app&cable to tharilies preparing their accounts
in accordance wth the Finan(aal Reporting Slandard applicable in the UK and Republ￿ of Ireland published
in October 2019
Trustees of the charity
The diredors of the charitable company are its trustees forthe purposes of tharty Jaw. The trustees who have
served during the year and since the year end were as follows".
Paul Roberts- Chair
Peter Smith - Trustee
Georgina Jane Smlth- Trustee (reslgned 16 August 2023)
Nick Wat5on- Trustee
Deesha Bedia- Trustee
Amy Martin- Trustee
Kirsty La3t- Tru¥tee (appointed 17 June 2(r24)
Pam Lorimer- Trustee (appointed 17 June 2024)
Trust8ts' Annual Report
It is estimated Ihat a quartw of a million peoFle in Essex have some degree of hearing loss. Hearing Help
Essex exists to alleviale the isolation and lonelines5 that heariThJ loss can bTtng. ser¥￿s offered throughout
the year included:
Practical help with NHS hearing aids
Infomiation. advice and guidance
Home safety asse5srnent ser¥i
Assislive equipment dernonstratiorts and loans
Hearing L05s seminars and trainu
Dropin session5 and events
Signposting to other organisations
To deliver this. H￿Ing Help Essex continues to mantsin and deveknp good WOTktng relationships with
commissioning groups and hospitals serving Essex, including Ba5iklon. Broornfield. Epping. HarkMI,
Southend. Colchester. and Addenbrookes. The goalto expand county-wide remains and wewere very pleased
in this year to expand our services starting new support sessions in Ingatestone. Brenlwood, Halstead and
Southminster,. we have further strengthened our Organisati(￿al strudure in preparation for expansion in new
areas in the year now underway. Vk are also looking k)nger tenn to build our capabilty to wovide our sthvices
more widety ac¥oss Essex slM)uJd the opportunities occur.
We currenlty have a board of seven truslee5. The trustees review the range of skius and the dNersty
of the trustees. Any recruitsnent wdl use a of advwtising and promotion appropriate to the stze and
location of the tharity.
Our CEO, Sophie Ede. continue5 to wovide leadership to our team of 12 staff and 56 volunteers. In July 2024
we relocated to a larger wemises still in ￿nI￿1 Chetrnsford, whtth is an excellent lo&ion in the heart of the
County.
Our beswke data management system is crilieal to our operations and we are handSng more V0￿Me VH the
online bOO￿n9 service, so that ow service users ￿7 makè an appoinlmént using ow website rather than by
needing to call helpline. This frees up helplne time for those who neal more advice and guidance. rather
than just needwig to book an apw'ntmenL We erKX)urage users to use the online system, but we will a￿ayS

Hearlng Help Essex Llmited
Trustees. Annual Report
Year Ended 31 March 2024
also accept phone bookings for those not able lo use the online system. We have been able to add our
feedback and qualty monttoring process to the same system, $0 Se￿ICe users are now able to leave theii
feedback online at any time.
Our Hearing Aid Support Servic@ delivered supwt to indiwduals on 6.248 occasions (2023 - 4.573) across
Chelmsford. Maldon. Braintree. Uttlesford. Breniwood. and Basildon disiricts. These serwce users were able
lo access our support services through a range of routes. incjuding attending an appointment at one of
community sessions. al our Resource Centre. or via the home vlsit ser¥ice.
Volunteers are criiical to what we do, and we are very proud of our cohort ofvolunteers, wilh 8 new vollsnteers
recruiled during the year. We extend our fullest thanks to all these volunteers. Our volunleers provided up to
30 suvvvwt sessions each month, and tn 8dditi(m provided 1,138 visits to hou3ebound Glients and Iho3e in Gare
and residential homes.
Our Irrformalion, Advice and Guidance Service providès practul information. adwce. and guidance on how
to adjust to wearing hearing aids. and to stay safe and manage1rf8 with hearing loss. We delivered support on
9.256 oc(35ions (2023 - 5.575) by providing in-person support at our fesource centre. at home visits. and by
running information stands and talks in the wmrnunty: and remotety by phone, email, or webchat. This semce
is for anyone living with hearing loss and their relativeslfriendslcarers across the Essex County Council
administrative area. In November 2023 we expanded this service to include home safety assessment and
equipment prolision for those who a￿ deaf and hard of heariNJ.
Our Resource Centre is home to a huge Yariety of assistive equiwient which indmduals can bomv to try out
in their own settings. Wrth such a huge range of eqUipM￿t available the choice can be complex and
ovanwhakning. arml oftgn pwple spend money on assistive teehnokngy onty to find that it do•s not meet their
need. Our service aims to provide an independent service tsilored to each indmdual. demonstrating different
equipment, and loaning it to them so that they can test it out in their t￿me$.
HHE continues to seek and develop effective partnerships wilh the Essex Sens(ry Comrnunty- ECL Sensory,
BASIS, Essex Sight, Support 4 Sight, the Royal Associalion for the Deaf. and Deaf61ind UK, as well as other
organisalions such as the Fire SeNtce. Adult Sooal Care, regional CounciL8, and other professional bodies.
We regularly s￿￿poSI Individuals to servlces providetl by othei Qlgdnh>oliuii> aiid have a direct line of teferial
to most of these organisab'ons so that we (xn WO￿ logether effKxenty to support indNiduals who may havè
more o)mplex needs.
HHE has once more featured in several radio programmes and local press (y)verage of ourwork and we have
continued to make sure we have an aclive social media presence.
The Chartty managed to support large numbers of indmduats with hearing k)ss. This year. HHE had 14,476
i1￿l￿dUal interaciions with 10,056 indNiduals, which is a TPA incTease on the combined volumes in the year
It is atso noteworthy that tncTease in vokwne was achieved with excellent leedbad( frorn useTS on qualty
of their service they receNed. 98.5% of those who responded to ow service feedback requests stated that
they would recomrnend the $er¥ice to family and friends.
come and
nditure
Our fvnding is derived from a combination of commissioned w¥ices. grafts, and own fundraising efforts.
We received funding from Mid and s￿ Essex ICB. Chelmsford Cty Council, Utuesford District Counca.
Essex comrnun.ty FoundalK¢n. The Fowler. Smith. and Jones TrusL The Coggeshall Nursing Trust. The
Chikfvllck Trusc Greenhal Foundation, Charles S French Charitable Trust, and The Wafter Farthing TTUSL
These grants fund a substanlial portion of our Hearng AKI SupFth Se￿ice expenditure. and we are extremely
grateful to these funders.
Our dominant source of income for ￿ Infomiation. Advice and Guidance Service is from Essex County
Counol commissioned ser¥1￿. These grants fund a pOrtIL￿ of our servtces expenditure. with the remainder
fimded by addittona ftjndraising a(*￿tres.

Hearing Help Essex Limitsd
Tru8t•e8' Annual Report
Year Endod 31 March 2024
In addition. we have been fortunate to receive donations frorn a wide range of organisations and charlties,
notably The Purcell Club. Boswell's Lodge. Chelmsford Uons Club. The Rotary Club of Witham, Billericay
Rotary Ckjb, Chelmsford Mddmay Inner Wheel. The John Baron Fun Walk Trust. Benefact Group, and The
Lions Club of Braintree. Personal donations arrNed throughout the year. moslty from the friends of Hearing
Help Essex and from ¢lients and their families. including through ￿lled10n boxog available at our Hearing
Help sessions. plus Grft Aid. These unresln'ded donalions support all our charitable operations and core
costs.
thile HHE does not undertake cold calling or direct marketing to indmduals. the methods and standards
which it applie5 to its fundraising are still critical and sensilive, esp￿allY as some of the wsttor5 to the HHE
sessions and those we visit at home could be in vulnerable arcumstances. ￿lIe HHE'S fund raising activities
are more limrted than the full range covered In ts code. HHE wil compty Wnh Ihe code of fundraising practice
published by the Fundraising Regulator so far as it relates to ts ac*vilies. We do not use any third party or
dedicated fundraiser: the CEO leads lundraisirvJ aclivibes. We have had no reported breach nor any complaint
about our fvndraising in this period.
We continue to oper*e with strong cost contrd. Our fflain costs are staff and prerni5es. although our strong
hort ofvolunteers and the free use of space f(K some of ourdinics hel) us continue to be very cost effective.
Reservo9
The Board continues to larget Desgnated Reserves of £S0.OtKJ going forward. This level is deemed necessary
to cover potential redundancy and notice labaib"es. dekys in réceiw of funding and potential short-tem dlps
in unrestrided fundiTVJ.
Unrestricted reserves have fallen b8k)w thi3 level and the obie¢live is to build thi8 back up over the next one
to two years.
Rlsk Mana
ement
During the year the trustees continued to appty the Risk Revie￿ Str￿ture established preNiousty to 8nsur8
that we have a robust approach to risk assessment and to strategies for elmin*nglameliorating risk.
The major risk continues to be that of reduction or can￿l￿tiOn of one or More of our major funding streams.
This risk is reduced through the support of a number of slatutory and charitable funders. but we must continue
to deliver a firstrflass seThi¢e to mainlain their supporL A second major risk is visiting elderty and isolated
people in their homes. so we cary out enhanced DBS all staff and VO￿nteerS and regularty Teview
and update our Safeguarding Poky arKI Proceduies.
Pubhc Ben
The trustees have wd due regaTd to the Charitss c￿mISS￿￿ guidance on publr benefft through ensuring
that the main aims of the charity have been carried oui by giving reKef to those with an ar4uired hearing loss
and the hard of hearing resident in Essex. All inc(xne received by the charity has been applied to Ihe ￿e￿Very
of the charitys aims.
On behalf of Ihe board
gnatu￿.
Paul Roberts. Chair

Hearing Help Essex Limited
Independent Examinerfs Report
Year Ended 31 March 2024
I repart to the charity trustees on my examination ofthe attounts of the company for the year ended 31 March
2024 which are set out on pages 8 to 15.
Re3pon8ibilitt•8 and ba¥1$ of report
As the Gharily trustees of the company (and also ts directors tor the purposes of company law) you are
responsible for the preparation of the accounts in accordance with the requiremerrts of the Companies Act
2006 ('the 2006 Act'l.
Having satisfied mysell that the acmunts of the company are not required to be audrted under Part 16 of the
2006 Act and are eligible for independent examination, I report in respect of my examination ofyour companVs
accounts as carrted oul under section 145 of the Charities Act 2011 (Ihe 2011 Act,). In ¢arrying out my
examinalion I have followed the Directions given by the Charity Gommission under section 145(5){b) of the
2011 Ad.
Independent exarninerfs statement
I have completed my examination. I confirm that no matters have come to rny attention in connection with the
examination glving me cause to believe that in any material respect..
a(ZOUmng rettrts were rmx kept kn resp&1 ollne rxjrnpany a5 reipA by 3Be (rfthe 20(￿ (N
2. ts a(￿(￿nts do not acojrd with those r￿Ords. 1
3. Ihe accounts do not 13)rnpFy with the a￿OUnting r6¥￿rements of$eL*￿ 396 ofthe 20LE Ad other than any
requirement that the aLxounts gwe a and faw whth 15 not a matier (*Jnsidèred as part ofan
irKlependent &YamirAbon', c
4. the accounts have not teen prep￿ed wi ￿T￿a￿WIlh the methc•ts and WI￿pIeS oflhe Ststement of
R￿A)rnMended Pra￿1￿ for aLwuntng and fewting d)aities to ththes preparing th￿r
nts in ￿)rdanC6With the Frwitial Repothg Sland¥d aF(*th vi the UK arKI Republ￿ of Irela￿1
(FRS 102)].
I have no concems and have come across no other matters in connectron with Ihe examination to which
attention shoukl be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
&gned:
Paul Shaylor FCCA for and on behaff ot.
Pod(nells LLP
Henry Brake House
46 Hullbridge Road
South Woodham Ferrers
Essex
CM3 5NG

Hearing Help Essex Limited
ststement of Financial Activities
Year Ended 31 March 2024
2024
2023
Total
Total
kncome and endowments from:
Donations and legacies
Inc(Yne from raising funds
Invcstment income
Charitable activitses
Other income
55.304
3.140
1.124
55.304
3.140
1,124
181.447
3,309
24,028
4.095
482
118,418
3.685
161.447
3.309
Totsl income resources
62.877
161.447
224.324
150.708
Exp•ndlturo on:
Charrtable actr￿lIeS
Staff costs and other direcl expenses
Govemance costs
76,744
1.708
160.1(
236.850
1.708
182,370
1.108
Total charitable expenditure
78.452
160.1
238.558
183,478
Costs of raisiNJ funds
134
Total resources exponded
78852
160,106
238.558
183.612
N•t (deficitl I Inc(Ane forthe year
115.575)
1,341
114,234)
132,9041
Reconciliation of funds:
Fuitd balances at 1 April 2023
13
59.461
64,261
97.165
Fund balances at 31 M￿h 2024
13
43.886
6.141
50,027
64.261

Hearing Help Essex Limited
Balance Sheet
Year Ended 31 March 2024
2024
2023
Flxèd assets
Tangible assets
10
Current assets
Debtors
Cash al bank and in hand
11
18,637
38.224
4.107
67.483
56,861
71,590
Creditors: amounts falling due within one year
12
6.834
7,329
Net current assets
50,027
64,281
Net assets
50.0
64.261
como funds
Designated funds
Unrestricted funds
RestriGted funda
.000
9,461
4,800
13
13
-(6,114)
6.141
Total ¢harity funds
13
$0,027
64.261
The financial ststements were appn>ved and authorised ts issue by ihe 8oard on
Signed on behalfof the board of frustees
Signature:
Paul Roberts. Char

Hearing Help Essex Limited
Notes to the Flnanclal Statsments
Year Ended 31 March 2024
Summary of $ignlficant accounllng pollcles
General infornwtion and basis of prèpar*ion
The tharity constitutes a public benefft entity as defined by FRS 102. The financial statements have
been prepared in accordance with A￿aUntIng and Reporting by Charities.. Statement of Recommended
Pradice applicable to charities preparing their accounts in accordance with the Financial Reporling
Standard appficable in the UK and RepUb￿C of Ireland Issued in October 2019. the Financial Reporbng
Standard applicable in the United Kingdom and Republic of Ireland (FRS 102). the Charities Act 2011,
the Companies Act 2006 and UK Generalfy Accepted A￿unting PractiGe.
The significant accounting wlicies applied in the preparation of these financial slalements are set out
below. These policies have been consistentty applied lo all yeats presented unless otherwise stated.
Cash flow
The financial ststements do not include a cash fkjw statement because the charify, as a small reFXJrting
entity. is exempl from the requirements to prepare such a statement under the Financial Reporting
Standard 1 "Cash lknv statements..
Incomlng reSOu￿e$
Grants receivable are recognised in the acLx)unts when conditions for their receipt are satisfied. Granls
viilh conditions attached to their use are included in rcstricted funds. Donations. legacie5 and otherform¢
of voluntsry income are recognised as incoming resources when receivable.
Re8ourc•s exponded
All expenditure is accounted for on an acctuals basis and has been classified under headings that
aggregate all costs re￿ed to the category. Expenditure is recognised where there is a legal or
onslruclNe otsligatson lo make payments to third partRs, rt is probable thal the settlement will be
required and the amount of the Ob[￿all￿ can be measured relabty.
Costs cks5ified as governance relate to the general running of the charity and include operations of the
Board of Trustees and addressing constitutional audit and other statutw matters.
Resources experKled incjude attrknutable VAT. which cannot be recovered.
Tangible fixed assets
Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at rates
calculated to write off the cost less ests"rnated residual value of each asset over its expected useful lrfe
as follows:
Fixtures. fftlings and equipment. Strawjlrt Wne over four years
Tax
The thartty is an exempl dwrity within the rneaning of schedule 3 of the Charities Act 2011 and is
Considered to pass the tests set out in Paragraph 1 Schedule 6 Finance Aci 2010 and therefore it meets
the definitK>n of a charitalk company for UK lx1rp(￿ation tax p￿￿oSeS.
Going £¢￿¢eM
The financial Stat￿nents have been prepared on a going concern basis as the trustees befieve that no
material uncertainties exisL The trustees have considered the level of funds held and the expected level
of inc￿ne and expenditure for 12 months from authorising these ffiancial statemerts. The budgeted
income and expenditure is suffii>entwith the level of feserves for the charity to be able to c&Mtinue as a
10

Hearing Help Essex Limited
Notes to the Financlal Ststsments
Year Ended 31 March 2024
Income from donatlons and legacies
2024
2023
Donations
Fiiends of Hearing Help Essex
53.807
1.497
53.807
1,497
22.701
1.327
55,304
55,304
24,028
Investment Income
Unvestrfcted Restslcted
2024
2023
Interest rec￿able
1.124
1.124
428
Income from charitable aclivslies
2023
Grants:
utllesford District Court￿7
Chelmsford Cty Council
Essex County Council IAG and Ass
Ezsax Community Foundat#
Thurrock 14G Grant
Provide
NHS Mid and South Essex
Royal Associati{￿ for Deaf People
Hearabilty
Essex Hearing Adv￿ SeThi
4.000
5.165
76,513
4.000
5.185
76.513
7,000
11.314
7.370
8.067
8,IA7
18,000
16,979
22,827
49.600
18.102
49.600
18.102
31,128
161,447
161,447
118,418
11

Hearing Help Essex Lknlted
Notes to the Flnancial Statements
Year Ended 31 March 2024
Anatysls of expendiiure on charitsble activities
2024
2023
General office
Insurance
Postage and statlonery
Printer supplies
Telephone
Webstte & IT
Rent & seNce ¢harge
Recruitment & DBS
Salaries
Stafflvolunteer travel
Depreaation
Staff & volunteer training
Equipment
Utilities
Project publiclty
Development
Venue hire
16.711
1.235
2,104
580
1.121
252
22.970
255
173,047
7,005
13,795
1,105
1,382
380
1.713
2.425
19.307
212
129.460
7,144
5.507
1.538
1.795
652
315
2,166
3.415
236,850
182,370
Governance costs
2024
2023
Independent examinerfs remunerati
1x0
388
1,100
1,708
1,100
kndependent examinerfs renwnerallon
The irKlependent examr*fs remuneralion affl(￿￿ts to ￿ iThIe￿denI examination fee of £1,320
(2023- £1.1(KI)
The trustees neithw receiv￿1 nor waival any femuneratton durkng the year (2023." £Nll).
The tfustees rfid not have any a¥penses reimbursed durff￿ the year (2023- £Nir).
12

Hearing Help Essex Limited
Notes to the Finanelal Statements
Year Ended 31 March 2024
staff costs and •mployee benefits
No employees received totsl employee beneffts (exthding emph)yer pension costs) of more than
£60.000.
2024
2023
Average staff employed
11
10 Tanglble flxed as80ts
Fixtures,
flttbngs &
equipment
At 1 April 2023
Additsons
At 31 March 2024
Depreciation:
At 1 April 2023
Charge for the year
At 31 March 2024
Net book value:
At 31 March 2024
Al 31 March 2023
11 Debtor¥
2024
2023
Olher debt
18,637
4.107
18,637
4.107
13

Hearlng Help Essex Limited
Notes to the Financial Ststements
Year Endod 31 Pllarch 2024
12 Creditorts: amounts falling duo within ono year
2024
2023
Trade creditors
Accxuals
Tax and soaal security
Other ueditors
1.184
773
4.526
351
1,596
1.186
4.547
6,834
7.329
13 Movement In fund8
Incoming
Resources Trnnsfers
Asat
01104r23 Re50urGes expended between 31103124
funds
Restricted funds:
Walter Farthing
Uttlesford District Counc
Chelmsford City Council
Essex Cijunty Council IAG and
ASS
Thurrock IAG Grant
NHS Mid and Soulh Essex
Royal Association for Deaf
People Hearabdty
ECF Braintree
4.800
(4,8001
{4.(XlO)
(5.165)
(69.143)
4.000
5.165
69.143
8.L￿7
(8.￿7)
(49.600)
{18.102)
18.102
7.370
161.447
1.229)
(160.1
6,141
6,141
Designated funds
Unreslrthl funds
50,0
6.114
43,886
9.461
59.461
62.877
62.877
8,452
(T8,452)
Total funds
64.261
224.324
{238,658)
50,027
14 Related party transa￿lOn3
There are no relaied paty trans*x)ns duritvj the pwxxl (2023: £ nl.

Hearing Help Essex Limited
Notes to the Flnanclal Statsments
Year Ended 31 March 2024
Is
Comparative statement of financial aetivity
Unrestricted RestriGt8d
Total
Totsl
Incoming resources
Donations & legacies
Income from raising furKIs
Investment Income
CharÉtable activitie5
Other income
24.028
4,095
24.028
4.095
118.418
3.685
118,418
3.685
Tolal Incoming resources
150.708
Resources expended
Charitable activities..
Staff costs and other dired expenses
GovernawKe Gosts
155.371
1,108
26.999
182,370
1.108
Total charitablo expenditure
156.479
26,999
183.478
Costs ot fundraising acti¥ibes
134
134
Total fundralslng expendlture
134
134
Total resources expended
156.613
26.999
183,612
Net (defKit) I Income for the year
(5.905)
(26,999)
132,904)
Fund balances at 1 Aprfl 2022
31.799
97,165
Fund balances at 31 March 2023
59,461
4.800
64.261
Included withtyi unrestricted funds above is the deswJnated reserve of £SO.000.
15