Reglstered number: 05616120 Charlty number. 1112017 VOLUNTARY NORFOLK (A company Ilmlted by guarantee) TRUSTEES. REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 PIARCH 2021 *)xORQ1. 22112r2021 COMPANIES HOUSE A33 V214
VOLUNTARY NORFOLK (A company Ilmited by guarantee) Refevence and admlnlstrthe delalls of th• c¢mpany. Its Truslees and advlsers Chairman's sLthment Tryst••s' r•port Independent auditors. report on the flnanclal statements statement of financlal aetl¥lt 4-24 25-28 8alanc• sh•¢1 statement of rAsh flows 31 Not•s to th• financlal stat•m¢nts 32-48
VOLUNfARY NORFOLK (A company lim•ted by guaranttt) REFERENCE AND ADMINISTRATIVE DETALS OF THE COMPANY. ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2021 Trustees Jth Archibakl. Cha David Walker. Wrce Chair David Tovm 18 Awl 20211 Helen J0hrn (resigrwd 30 September 2020) 1Chard Packnam Vivienne ClrfforaCk% Jwphine Smithson {apinted 29 July 2020) Mark Hitchoxk lapwnled 29 July 20201 Company r¢gistered numbèr 05616120 Charlty rtgistered Dumber 1112017 Reglstered office St Clements HoLe 2-16 Colegate NcnMc Ncrfolk NR3 1BQ Chl•f •x•cutiv• offi¢•r Alan HO•Y Ind•p•nd•nt auditorn Larknng Gowwb LLP Chartered Accountsnts King Street House 15 Up[r Kiry Streel NR31RB Bankers Bar of Scy)Uand PIC 33 Old Broad Strnet LCdOn Branch PO Box 10 BX2 1LB Sollcltors Leathes Prior 74 The Closè Norfolk NR14DR Pagg 1
VOLUNTARY NORFOLK (A company limited by gUnte0) CHAIIMAN'S STATEMEP FOR THE YEAR ENDED 31 MARCH 2021 The thrnIan pr8sanls his slat•m•rt fofth• yw. cHR AND CEO STATEMENT FOR THE YEAR ENDED 31 MARCH 2021 In a year that w8$ ¢%min8ted by Covid-19. Voluntary N(Jfolk has vLrfked akJrvJside partner VCSE Ivoluntwy. Community. Social Enterprise) and statutory ¥eGtr parlnws to wnts.n to suw>)rt MMunItieS and addr&k soaal and healthcare chlervJes in thg unty. We are pr(M•J of ¥1 our or9aThsation has a¢hievgd this year, ¥thich is as $v of the vaSant efforts of our staff arKI Volunte arxl Ihw ddamiinalion. ¢reativity. adaptalIty And resilience. Partnership has been key this year, as * have fourKJ tyjrsefves V+ryking dosety wth partners and commissionw3 acros5 the voluntary. 5tatsJW arNI health seclor5 to adapt and wntinue our work lo address sooal and heakn challenge4 not least the response to C(Nid and its kncck-on effects. This Intense period of working has streruthened relationships and trust ar•J hcoe will lay the foundations for lubJre partnership vlill benefit our communilie From Ihe start of lockdov+n. Voluntary N¢Nfolk was part of the Ncrfolk Resiliertt Forum (NRF) respons& to Covid and deeply involved in the volunteer recrthtinont and depknyment effort. From Juty 2020. Volunlary Norfolk took on the full Pfocess of recruiting registering new voluntews - recnjiting over a thousand volunteers to help peoF4e in need. From Dmber 2020. re(yuited aThJ deployed 380 volunteers to ovor 40 vaccination ¢entres acri Norfdk to support Ihe rollout of Ihe v8(xin3b"on programme in Norfolk. During this lime our inlrastwcbxe lo the VCSE sector tAx1n, moviNJ our wort online, aTrJ holping oryanisation5 and grcJFO deal %Mth the ChlengeS of operatin9 durirvj the pan¢Jemic. We ¢))nlinu8d our rk on Ihe devekjpment of a Voluntary Serlor Health & Swal Care A55ernbly. which will enable VCSE organisatio1 to have a greater role in the commissioniThJ and delivery of services. ith the inaugural chair of tho Assembly recruited in eaty 2021. We Ere a parts)er in NASIP (New ArBJlia Social Investment Parthèrshipl a new inrtiative to bring more social investment into Norfolk. aThJ Contin OUT development of the Volunteer Pa5SPOrt Scheme - all designed to enable volun12ry sector organisatiors to inLYease the investment aTr Tey)urces available to them. and throLgh this to gjtwt their delivery. Our commissioned s8rvicés cc4)tinu8d ihr t)rk ath1rwitYJ tial atml healthwe challervJes. thrwh Better Togethar Norfolk helwng tackle lorpline and social iy)lab"on: Carws Matt81 Norf(Ak supporting adv arKI young rerS,. and our Ernpknent and SkilL8 ¥ervic vthith Tr)w offer5 ¢mploymont a¢ross the bthole of Norfolk to anyone is out of 4)r As * move into 21r22 are confident thaL deswe the Xpected events and UnF¥edictability of Ihis year, have adapted arnj remained focwd on athieving ow yis1 of conrted, restlient and compassionate communities vthere people VKJrk together to improve lives thanks to the hard vKJrk and commitment of our slaff and voluntews and that. hard as this year has been. the experiences. new ¥Yays of and relationships formed can all bè 1t Uptm to Str9th8n and improve ow *ork in the fulure. John Archibald. Chair of Trustees an HoeY. CEO Date: 24 Novemb8r 2021 Page 2
VOLUNTARY NORFOLK (A c4xwy limit•d by guaAnt••) CHAJRMAN'S STATEMENT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2021 Voluntary Norfolk Annual Report 2020-21 Hlghllghts How we have worked towards our vision of Connerted. re511ieni ond compo55ionote communitie5 where people work work rogether to Improve lives We recruiEed depky tyver 1.7th1vdunt•rs io elpwfhfheCosJ respWJre ) Iheccnmunhyin Norfok (Cresn5erkn¢ers 5Lywrred t.290clleffl5%h taskSl&e sho10 Clea1preScrIpth ardbi Team dwectywgPQ1ed rarW plefaC Jieliness and ¥Ah ¢ver IndWu•ts fromtvRrows (ma1Yolel corfwyeteocw 355DsNfts and dcrfwed 14.QQO hoursfAth wA)T Despttethecth11lkffjAY around 750 voluThEeers supporo¥ctrenrs inneélLFère tJD VduffaryNcrffolE 2020121 we re5trucDxed eYOhwIYkcrse r(Y4 Level 2Awarf 10 Ltve13 rtlfl¢ate 3Qdl8ltal Inclu51on thtsd%bl ower Ixjr CaretsMatterSTrJrfk S(e4&red drert support 10 over 300 nqw IdeMlfie4 £airs... OurteamofrKYheTrw8er patyeY% uanspOryryeers dLKkeo up •vor 240,000 miie5taktypatert510 e5S•lfL4 medKai - and ov•r550 ypunzrarqws¥ha rwrher220 Mwnbwsoftrl f•ftJ neMrka150 bngsupwJrEeo. COR reSS solr6 WesupFoned o¥v700 p•tyl• thrwh our Ewrnaryl WL4seThlcavAth ¥fyJno 350 •nd busbhe5Sè5aU05S OBScWw¥J P¢rciiano t0MentSCes VOLUNTARY NORFOLK Page 3
VOLvKfARY NORFOLK {A¢tynpany limit¢d by guaranttt) TRUSTEES. REPORT FOR THE YEAR ENDED 31 MARCH 2021 The Tte8$ present Ihwr annual re[ tcoether %bith the alIted financial stalements of the (3)mpany for the year 1 April 2020 to 31 Marth 2021. The Annual rert seryes the wrposes ol bcth a Trustees. reFxxI and a directorg rewrt under company law. The Tnjstees confirm that the Annual rep)rt aThJ financial statements of the charitable company compty the ujrrent statutory requirements, the requirements of the charilable cornpanys goveming document and the provisi of the Statement of RornMend Practice {SORPI applicable lo thafities preparing tr accounts in aCC4)rdar the FIclaI ReF&Wtiro Standard applicable in ihe UK aThJ Republic of IreLand IFRS102) leffeclive 1 January 2019). Since the cornpany qualifies as small ler seclion 382 of the Ccxnpanies Ad 2¢J)6, the Strategic report rewired of medium and large rnpa under the Companie5 Act 2( (Strategic Report and DiredoTr' ReFrfxt) RegulatiorK8 2013 has omitted. Pag0 4
VOLUNTARY NORFOLK IA company linwted by guar•ntee) TRUSTEES. REPORT {CONTIWUED) FOR THE YEAR ENDED 31 MARCH 2021 l¢Mtlnu•d) STAFF. STRATEGY JID GOVERNANCE At 31 March 2(r21 employed 88 m•mbers of aff, mary of part-time. Th• vast maionty staff )thed at homè throughout the yw. Th0 place of M)rk of most slaff is our Hèad Office at St Clements House in Nmich, wtth oiher &aff from nIS in Great Yamrrtth. lQres Lynn and neighb(xwlK& hubs across the unty. Slr•te9y Our Viwon. Misgon and Aims have t)een defingj as fdl¢M: a) OurVi¥on Connected. rwlient ar1 trpaOrth commurnlies there pÈo work Irwherto improve lives. b) Our Misson To èn>le local pa and cornmuThtitis to Ihwive aThJ reath tsir Fxjtential To dèliver innovative til$ thrwgh efle¢live parbwships To ènyJre thè voices of volunteer5 and votuntary oryanisatso arè rtwrthl ¢1 our"m$ Inspir8 and enabl• Iwle to voluntew. tsk$ social ath.on and makè a drff¢r8f Deliver innovab.ve and integrat811 seThices in partrwship wlh voluntary, public and wvate sectors Suppcl the development voice of community gnJur4 driteS >)cial •fitsrSes Achseve sustainable grovth Governance and PerfOrnCe Manag•mwrt During the year two Truste8S StepFed and new Trustees joined the Board. Al th8 ond of this reporting period there are seven Trusiees bring a collectNè Ith of kncAledge aTh1 experience of vol¢Jntary sector delivery, management aThJ governara. Robust governance and perfowm8n(£ mawmenl is required for our delivery wyk for. and in partnership vth, local authonties, Clinical Commissioning Groups aThJ othw NHS cryaThsations. The trustees and seThor management team, assisted by Ihe Policy Officer. conlinue lo develop our pc4iryes aThJ preduleS to ensure meet the hvJhe51 quality standards. MAIN ACTIVITIES UNDERTAKEN TO FURTHER THE CHARrrYs PURPOSES FOR PUBUC BENEFIT The trustees confirm that they have had regard to the clty C(MiSon'S guidanc8 on public benefit when revI1ng the charity's aims aThJ objectives. Thg activities in respect of fvrthering the charity PLYpo8e are dèscribed in DJI Activities and Highlights seclion L*knv. Pago 5
VOLUNTARY NORFOLK (A ¢ompany limited by gute•) TRUSTEES. REPORT {CONTINUEDI FOR THE YEAR ENDED 31 2021 {contlnuedl ACTMTIES ANO HIGHLIGHTS This finanaal year vms dominated by our suppNt of the Covid reswnse fforts in N01 in A)i¢h wo vnrk8d closely with Norfolk CCnty 11. the NHS. Public Heallh. Distn"d Countils and across the VCSE sector in providing services. expertise. SUFWt leadership kn reSted. Voluntary Norfolk was part of the Norfolk Resilience Forurn {NRFI leadir4J Ihe Vobjnteer oonab.ons Workstream of NRPS Community Resilience and Recovery Cell.. led the Covid res[Se volunteer recnjitfflent 8fKJ deployment for N(Mfolk', and played a kay rola in the H(qh Risk Community Dekn"very Group. Norfolk's Special Advisory Group and other statutory and voluntary sector Yp$ and fonjms set up lo res[ lo the p8ndemic and 5UPPOrt the reds of p8opb& and ¢ommurMti8s a¢wss Norfolk. Alongsidè this. throughout thè year slaff al Voluntsry Nc¥folk adapt&Y lo the frerwently charyng circumstance5 th crèativty and delemination to erNire that our dients remained supwted and VCSES were helped in their responses lo Covid. Our stsff continued. in Ihg most part, to at home. The followng kyoiects arKI services ware opwalional during 2020r21. Whwe projects came to an end during the reKK)rting period. this was planned for and in aCance contracis agreèj by all parties. No unplanned dosures occurred. Where Projects or services have eThJed. or a expected io come to an end in the 2021122 period. have exph)red oppcrtunities lo devel¢Jp nthv seThi or conlinue the activity through pathetship Wofking and identifying altemative funding stream& Voluntary Ncrffclk's can be broadly divided into Ihe foll1n9 Infrastructure suprxxt for Ihe VCSE se¢t Community Development Volunteer Services Employment arKJ Skills Health & Social Care Ser¥ice5 CBR Busin Sdutions, our tra(ling ami. Page 6
VOLUNTARY NORFOLK (A company 11ml1 by guarnnt¢•) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 l¢ontinu•dl AI INFRASTRUCTURE SUPPORT FOR THE VCSE SECTOR An imwtant aspect of Voluntsry N(KtrJk's wvrk is gjppyb.ry KI ening the VCSE $tOr in Norfolk. 11 deliver5 Ihis in Ihree ways: Supwl to VCSE groLPS and organisations in Nortol Advocating for and gjpporb.ng Ihe broader VCSE sector in Norfoll indudiThJ enabling the voKe of VCSE'S to be heard by key audien,. EnCr419 fa¢ilitating volunteering. Su ort to VCSE Grou sando nisati Voluntary Norfoll( land MomemI are pther5 ith Ccxnmunty ActK) Nthfdk {CANI in Working Togetherf, lunded by Norfolk Cryjnty Ccrtjncil to pn)vide infrnstructvre gJKV(Wt for VCSE orgarttsalions and grps. induding infomiation. resources. netrh)rtirvJ and rewesenlation. Earfy in lockdovm, contacted as many of our members as possible. These heaAh check calls Te carried out with CAN. and the data collected contributed to intell[qer rer¥)rtS OLrtiining the sector vrds coping during 1ockthth. hank you $0 much for c811iry me tth"s monry...tt has given mè a l>oost. Thank you for 811 your help suppNting ¢hanties volurtary gmups I otKs."(Feed&fmm 8 Gro¢wJ Many grcrtjps and oTrJanisations put theiT aclivities on hold or Iurfoued slaff during the year. Our focused on providiro support to groups to adapt and cyrate in this nv4V environment. During the yeaf. provided individual advice aThJ gjpport by ptrb)r and email to over 320 ad contacts from organisalions and groups, covering tOPiCS SLth as deliverw servics durbng Ihe pandemic. poliaes and procedufes, funding and nerking. Wg alw: Oryanised a numberof online droFwns for memb#s the year in respcrf¢e to lback th groups valued contact with our team. Reviewed the Voluntary Norfolkjmomenlum membership sceme in cor6ultalion members. The Board agreed to replace tha mèmbership schthme Vith the new Voluntary Norfolk Netrth. which wll b9 laun¢hed in April 2021. Offered a mix of Nen9 events. Good Pr3dica Evarts and onlin•. 205 pgorAo attw)ded a Voltary Noyfolk Communities online event in 220r21, ¢overiny tw"¢s induding sotial investment. ng youTrJ vohjnteers. cnMUrfy enabling. a1 infornation governance. Made our content available to a fjdef audience throwh setting4Jp a Voluntary Norfolk YouTube Channel. This indudes cyjr online events and a number of inteThiews with or9aiisations atut howthey adaptsd their swi¢es in reSkse lo the pandèmic. In re¥)onse to many groups telling us IW dcml knLMf ¥rtt '9x#J' looks like in terms of Iheir pdiues and procedures, mad& ggnificant Fyogress tthvards develowng a quality siandard for voluntary aThJ community sedor orgarisations in Norfolk. This builds on the vK)th ol the Momentum in supwting grtyjps to achieve the Ambition First Slep5 qudity mark no exists). Our foots lor tho next year is to develop an identity for the quality aSSUrar scheme and Jaunch it. Pag9 7
VOLuKfARY NORFOLK (A company Ilmlted by guarantee) TRUSTEES. REPORT ICONTINIIEDI FOR THE YEAR ENDED 31 MARCH 2021 IntInd Support for volwtary and Community oryanisations workiry with 11-19 y•arold$ Followng tho merger wth Mmntum in 2018, Vduntsry Ntyfolk now provides spotyali sypport to voluntsry and (x>mmunity orgaThsations ryking 4bith 11-19 year ok15 to help them nAn hvJh quality, safè and inchjsive $8rvTr¢esforyoung pecole. Thi$ consists of: Accredlted Youth Work Tralnlng". Due to the pan(lemic. inrtially re-sch•Yuled the dates for 8 Jure 2020 start,. howevw it soon bame dear that j]d need to offer ole provision insteaj. Both courses bre re. 8trLKlured for online delivery. and as a result: 4 leamws completed a Level 2 Award in Ytyjth Work CoJrse14 uThts) 10 leamers are on track to complete a Level 3 certifte in Youth Wcffk Cruse15 uThtsl The transition to online delivery has been a steep leaming oJNe. but it is dear that being at4e to use online meth¢yJs will be positivè for our ¢)ng)ing delNery. %thi¢h AfjII (th"lise a blended learning approach Moméntum Youth Work N•tWo. All m8etiftgs moved orfiné in May 2020. Thi$ mova VAS positivety received, arKI attendance has rernained consslent 7hith betsn seven participants at eaGh rneeting. The Netsw)rk meeting5 have pxovided a useful space frx collecb.ve tK(lem-501ving arKI gaining dffterent peTspeclives. particularly in light of the many charyjes youth tharitie5 have had lo make lo their way of rking thi5 year. Tre meetings are of great value to me because they prov a plalfom? to Sha resources. ideas and gain legdback (...) thorn prc¥luclNe and infom7atNe yet havo an Infom1. rnlaxed Wbe.-NOtsvo attondee Many yOLth workers have been pogtive atxyjt Onli ¢trAing c(wtion %%ith Colleu6$ ¥ross the county wthoul lots of travel time. klomtnthm SM1 Grants: Mthnentum Small Grants of up to £5. fvrth by Ntyfolk Cty Ctyjncil Childrèn's SèNicÈs. havè madè availab ftsr gmps wth 11-19 year olds. Grnnt dècisions are made by young peop]e vtho are part of each districys Y¢xrth kniwy Board5. In response to feedback. thg process for adminisl8ring the Momentum grants ha5 been reVied and streamlined this year. Restrictions from Covid-19 regjlted in very crealive approaches to requesls being made by gTOUPS lo enable them to contin offering sup Grants avrdrd8d 1Uded.' T1•1 computérs to be lo*Md to r•fLwye and asylUrrklrtg families so that yourNJ pt could (kl their schcrt)l M¥)rk during Ingredients 8nd equipment lo sènd out to yrYj p8oplÈ tskn.ng part In an onlinè famity ¢otsking ¢lub. Resources to make serwry fun packs for young pwle %%ith additional rds. SpNts equipment for a Yth czfé so COLld JaI41sncj oUtdCr activities for ycwng P8opIe. Page 8
VOLUNTARY NORFOLK (Atompany limited by guarant•e) TRUSTEES. REPORT ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 (¢ontinu•d) Voluntary Soctor Fowm IChlldr•n, Young People and Famlll•sl: W8 movod to online meetings from th8 June 2020 and saw 8 ieguLar attendance of artft 30 people, con%stent with IrTSOn meetings pre-covid. As part of the fulurn delopmt. both the Chair. Dan Mobbs {CEO of MAP) a new WIchaIr. Rachel Cowdry {CEO of Break) are keen to review leeSentatIOn of the VCSE sedor can Irk better. to ensure more transpwerq in the relationship betwi the voknlary aThl ststiJtory sectors. ASI VCSE S VCSE Hèalth and So¢i#l Carn Ass•mbty When the pandwnic hit. the Assembty wiie¢t had lo put on Iwld. as sl¢ppBd up to support the Co¥id19 community r¥$pm. Hower. in Juty 2020. 0$ v em& from the wave. the need for an Assembly was r8C¢4Jnise(1 m(Ke than 8vw. Ovgf the ¢ourse of Tked 1th our partn•r infrastru¢tUT¢ orgarMsab"ons. Community Acb"on NorfolK arml CommurNty Aclion Suffolk, to estsblish a new Assembty of VCSE organisations vk)rking %%ith hèalth aThJ soryal care, as part of tho rw Integrated Care Systèm (ICSI. In November w8 launched the assembty at the annual VCSE Conlerencè Iwhrch took place virtually this yéar}. The 13St quarter of the year vtas focused on re(LMbng the inaugural chair for the A&%embfy developing 8 rnemorandum of underslan(ffing betV Seth to lay the fourmlab.ons for the rtewAssembly. Ngw Anglia Soclal Investment Partnership INASIP) The New Anglia Socaal Invethent PartnehIp {NASIP) lmthed ith a 11-attended roLwthblt discuOn in February 2021. The projecl aims to suppryt Volunlary. Crynmunity aThJ Social Enierprise's on their joum8y through social investment, to increase social investment adreneSS. take-up and as a resutt VCSE sector SU5tsinability aThJ g10h. The VDrk grew oui of our partnership V+rJrking wlh Community Ath'on Suffolk, around a series of events wth Big Soryety Capitsl in the summer 1 aubjmn of 2020. Th8 partnership includes Suffolk County Counal, Norfolk Cwnty Council and Orbit Housiry. Communities probcts Vohjntary Norfolk has been wThking Io SUPFNI SLtstainable cOmmuneS for many yew5. We use a stfengths- based commurmty development approach. tne$sIrj ihe assets. thlls aTrJ pasOn %thich exist in every community to help local peOe to athieve thelr goals. We are also at4e to act a lead partner for consortia or partnership bids of smaller local cryanisatiors. bn"nging funding into local CMMUnitieS that otherise could not be accessed. Nèighbourhoods Th¥t Wth: Volunlary Norfolk the lnMnity dev&k)pment pattrer wlhin thè Greal Yamiouth Bo(l9h Cwncil-led NeightxxJrtKxJs That Work. a &year partnership programme that ènt1ed in Septernber 2020. Over the course of the prryrdmme our (xxnrnunity devek)pmenl teams supported 170 grp$ providing a Spa for 10¢81 people to take a more active role in their comrnurdty and levering in. in exces5 of £1.5m of additional funds. The has gone a loTrJ way to inform our approach to w)rking syith communities d ensuring an asset-based approach. Fr•shly Gr•at•d: Building on the patherships foKrne(I within N&19()S That Work. in 2019120 Voluntary Norfolk led a cortivM ol Great Yamouth arts arKI comrnLFnity4Jased Organisatior to secur8 £1 m through Arts Council EnglarKI Cre"vt People arKI Places FurM1. The bugne5s plan Vds cOMpted and the Freshly Grealed team recnited by September 2020. Despts the disruption of Covid-19. progress during the year includes.. Recruiling over 30 resMl8nts as Communtty Producers, to plan, prOgrMe, promotè aThY delivery rxeative athrty. Page 9
vOLutARy NORFOLK {A company limited by guarant••) TRUSTEES. REPORT ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 (continuèd) Engaging 12 YOL9 Prrylucws speoffically on the yriSnted stranrfs of thg programm& kktsts.ng onlinè r•sidént meth"ngs. attending by our Communty Producs on monthty ba$$, maintaining engagement and trÈal]"ry prDJamrning plans. GY Stories online (mpaign engaged several thwr¥J ents. stwed numerws lo¢als stories in creats.ve ways and Intoled future Programming. fJring thè br&ak betr+ Co¥Èd reththons running sots of in-pw)n 8th"vib"es'. Celebrate King Strèètl 'paty enyaging 250 pecple in outdcJr arts. music arK1 p¥rfoMwes. arKJ Frethty Grealed PSents- a sot of taslervKyk&Kp5. suth as animati. filmmaknng. d191t musi¢. Volun Voluntèèring thi$ year was dclninated by the Crr4id re¥Km effort acr05S the county as describgj in the Id1thn9 wtion. For most of the year. prtrcovid f1&18¢ voijnteer rrAes %Ere paused. though some were adapted 50 they be d(e online. HcAer continLd to support vdunleers and organisations and to evebp our offering further. During the year stsrted ruming monthly VKJrkshops lo help oryanisat10r to make best use of the plallom) in s[)nse to feedback from our armual survey of Portal users. C{tinUed to SUFVOrt those ganisalionS that ¥e recnjiting vdunteers to alfvertise and promote their roles thrgh social metha. ts m(Krthly Vonlng Ns. nevtter and mcffthly slot on NoMth'$ Future RadN). Offered gap1 to p8opl& did want to Yonteer. IlpIrj to trecl ltrm to apprcpriato voluntggring roles. ctinUed devdopment of a Volunteer PaSSkXYt scheme fcw Norfolk. cA)nsulting voluftteers, vobjntary organisab.ons and statutory partner5. A Volvntw Passport is a rKogr8mme of trniniftg and support that hdps volunteer5 devebp knvmedge arm1 skills to help them in their volunteering roles and to move more bebveen volunteering plafments. Following the rA)rtsultation and input from Pas4)ort schemes in other parts of the cowtry, ¥ have develwed a model for a local be ddi¥wirvJ a pl training tryr8mme in the spriro of 2021. Voluntegr scheme and *ill Voluntsry Staff are ahvays SUWLvtivo when wg a now Ivolwil8erf drivg.. (Annual survey of volurteerpLVtal users) lan is 22 and w0S in hosprfality and hé was on furtwh for much oflhe past year. DuriNJ this time hè startsd to tthnk about volunt19 as a way of d8wekwng some new skilts as weN as doiNJ somgthtng usdul in his communty. After grtg through the volunteer fycruitt pleSS for a knal chanty, lan started his n)18 8$ 8 Customer SeM¢e 8 few weeks befoTr he TrMe to furlw9h, so his lrfe has suddenty bècome g lot busig The mle of Customer S8ThKe Officeris to be the firstpthnt olrnntad forpe8 wljo visit the Ghaiyty or who call or ern1 the seThKe. lan says that peo• d¥ always know themselves what Ihey want when they call. and It is very satisfying to be atse to h8lp Ihom WO out what they need and pass them on lo tho relavant P8rson or seNKe. He has rots Iho IraiThitg arnl wFwt for new volunt6ets very hglpful as he setlled into thg r(Jle, and th8ro is ahvays someono 91sg avalable rf he I8 any questicS or n09ds b8¢kup support. He was a thl womsd about having lo use in Ihe role. but Iho trdiniry and sUpPt he weNed ha5 helped him lo overo)me fvs fears. Pag• 10
VOLUNTARY NORFOLK IA eomp•ny by guarnntee) TRUSTEES. REPORT {coKfiNUED) FOR THE YEAR ENDED 31 MARCH 2021 Icontlnuedl lan says he is re811yglad he started vdunteeiing and Ihal he has learned a lot. He is even happy lo gef up earfy after 8 le shrfl ot work the nyht belore because he eryiiys the so much. He knows that it can feel sometlJin9 Out off it arnl you make a doyerence.. 8) VOLuiifEER SERVICES Vduntary Norfdk manages a raTrJe of servi(ts for local NHS aThJ c0j1 provid$, reuuthng. trgining and supwling volunteefs roles in community fMw"tals. in ncffl-emergww palienl transp(xt an(J th individual clienis in the ccnmunity. As the scale of the Covid parKlemic became aFvaTenl. SU[vled Norfolk cnty Council (NCCI to prcLess volunteer applicatiofB from acsoss Ncrfolk. ilh OUT voILMteer cwdinatO Ik1rj alongsde NCC employees to call, 5c¥een and regisler vobjnleer applicants. Frorn July 2020. Voluntsry Norfolk tTr)k on the full process of recruiting and registering new volunteers and deploying the 7CKJ exisliTrJ volunteers to help peoFle in need. During the remainder of the rewtiThJ Feriod. recruiled over 1.OtK) more volunteers. and at the of the financial year almost 1.2) active volunteers regthred ith the Covid ReSpSe team. Our team of 6 Covid ReSPSe Volunleer Crtordinators vrked dosety Ibith staff at NCC and ihe districl and iN)Tough councils lo match awjrowate volunteers to requests for help received from, for, vulnerable and isolate(I mernbers ol the public. During the year our voluntews supwxted 1.290 clients in a ide variety of Ways. in¢luding emergency fo(Kl shopping. cleC( delivery of prescription medicalion, delivering hot meals, dog walking telephone befrIelIng calls. Some of Ihese supF4yt activitie5 Wre repeated weekly for long perio¢ts arKI some remain g01r tIKlay. In December 2020 rne a w focus for our volvntew5'. SUkiyyI of Covid vaccination centres. Working d05ely NHS ¢olle8gLS. wa r8cruiled and deployed volunleers to over 40 vawn8tion centres across Norfol(. 8etwe8n December aj thè end of the reKkyDng peiic•d in Mar¢* 2021. we deployed 380 volunteers, mpleted over 3,550 shrfts at v8crynat1 treS and donated over 14.000 trjr3 of their time to wp&xYt the rollout of the vaconalion prcwamme in Wolk. Mandy. tt has l)een W0ndw to see and hear the dKernnce K makns just frstenuw to and Nrferacting with people who a IelY." an7. HavNw wofked hanj for 42 1)efore retsiing 3 Ye w. it fBets gcxKI to be at4e to help people less lortunate than me, espea"&ty dijrng the pandemic.- Page11
VOLUNTARY NORFOLK (A comp•ny limlled by guaTrntee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 {Continu) Bll Commission•d s•Thie•s Thmu9hoLrt the year (wr commiwowj Servi efe impacted si9nrficanty by the Covid-19 paThJemic due to Ihè resthcbons arxl Safeguards required to keep aff. volunteers aThJ dlS safe. Hovwer. all volunteer setvices were ablé lo adapt thèir 8r08th and tXJT vdunteets and volunteer co-ordinators vnrked hard to ¢onlinue to provide the best wJppryl po%1b. As county entered Ir)ckdovm. paused our orwing laCfrt volLMte7n9 a¢tivity. and asked o sStIng voluntsgrs to take on telephyp befriending rolès SUKwting both our vulnerable and isolated clients 8nd èach other. Amost 300 of our volunteer5 immethatèty slartèd this èssènb.al rolè. As VAII as supporting other Covid response activitie4 ¢tInued to provKlè this LwfrierKling SUPWt to diènts and collèaguès VIrotI the reporting pericxj. H1th & Wellbelng Volunteern Our Healih & Wellbeing volunteer service is funded by the NHS Clinical Commi&yoning Groups for South Norfolk and North Norfolk. It offers supwl to help peoFAe adjust to lors term illness and lo regain the confidence and motivation they need to indeFerMItIY rnanage their health and htllbeing, improving both their independence aTh4 their quality of lrfe. Thè seNice was heavity impacted by the pandemic as facE-tO-face volunteer gJPPOrt VAS paused. The vduntew coordinators focused on communication with. and 1elephce support of. clients 8Th1 v(Auntèèrs to providè rèaswrsrte. chec lfare arml redl kjneliness. and an update of service rewds, documentstion aryj prrKeiJres in order to be in a strong position to resume face-to-face in9 as PSble. Anna h8d been dgnOsed wtth anxiety. depress. fibmmyaljm. 8swhOb. She dKI rjat have g 9(>gd s¢tpp(wt nelwort, and wth the need to Iwk after her young son f¢wnd managing her condrtK)ns and h0usgh¢d tasks ¢hallengAng. Anna had ganed we#Jlrt follo¥wng an operatw and wanted lo rega wntrol of her e8tsng habits anLI to lead a more actNe lrfestyle. Anna was matched with a PSyGhokw student WI had 8 knowledge base weN suited lo supwt Anna. The volunteer began telephone support lo establish rapport, and ¢0 help develop a plan for exercise and some eating thanges. Speaking regulaty with fhe volunteerhelpedAnna to recognise the Importan of small steps. with a need lo pace herself and fOS on Ihe aclvevements she is maknng. These have been 1Y po&tNe steps for Anna as she kns to manage her condi&ons better alongsklo lookirKJ 8fterher son. Norfalk Community Hoalth and Caro NHS Tnffjt {NCH&C) Volunl••rs The NCH8C volunteer service employs a team of 6 stsff %bl)o recruit, train and manag8 volunt&&r$ to provido dinical and adrninistrative suppcfft in community hospitsls and ¢lrni¢s across Norfolk. Covid $trIct10n$ meant that all voluntew rOS Te paused al the beginning of yw txjl over trme We able to return 64 volunteers lo active rdes. induding new roles developed ¥)e¢ifically to support staff and patients during th pandemic. These rdes induded.. Suwort of NCH&C vacdnation An Inslagram inili8live to o¥plure experience stories of NHS slaff duriThJ tho pand8mic'. we¢attjether, A YouTute project, "fflemory wdlks-. in which vdunleers ptUred short videos of Iheir lockdo oubngs across Norfdk to be seen by NHS patients. espwally those memory problems. lo ITsgger conversation: Delivery of donations of freth fruit #nd warm meals to NHS stsff: Friends arKt family feedback aThJ other teleplKJr rcles Such 85 apIntment reminders ¢arried out by people ¥cAunteering from home. Over the rewt.ng period volunteer5 ({ritYJIe 1.989 of SUk¥Krtt to NCH&C. Page 12
VOLUNTARY NORFOLK (A comyny linthd by guarant•e} TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2021 {contlnued) Kate is a Stockroom and Vaccine Clinic volun16er in wyn. kewng surfaGes $ansed and unpacking essenbal supplies. She has loved bwng part the vaccffi prcrtjrarnft. Nurses have fegulaty complimented Iw woth, allowirmj Ihem to foGus on more pressiTrJ aspects of their rdes. This OptnRY has benefitted Kate both physicty andlIally, gik7ng Iw a sense ofachlevement. pride andputpose. East c$t Cornmunity Healthc¥• CIC (ECCH) Volunteers The new ECCH volunleer service vtas 5imilarty affect by the cld-19 pandemic and naknonal Ickdovms. Despite these drffir#Jlties, six new vdunteer roles introduc&J, induding meet and greet roles for outpatient dinics, Covid swab tTanspyl aTrJ a IKrfne-based telephone pali.enl suppcrfl role. eT Ihe year. we had 12 active volunteers. vtho donated 576 volunleer hours lo gjpporting staff and patients. Alison is studng a Access Cwse at Lowestoft Cc4kp aThS w)lurteers for Easl Coast Commu Heallhcare (ECCH). She started by dr1 2 days at the phlelKJtomy Cl1¢ al Becdes Hospital. meeting and gr8eTrng vistiors. More r8c8nlly sho has offered an additk)nal day a w8ek. wothyng at the local Vaccinat clinic and leathng on a 'Friends and familrf phone qUestnal. Altson s volurteenng experience has Impved her s&M-confidence andgmn herÉh• driw to ac1• herg(l ofbe¢omty a qUalifd nurse. ERS M•dlcal Nonm•rg•ncy Patiènl Transport S•r¥ie• Volunt•¢r Undér conlract to ERS Mèdical, this service recrurts. trains arMI sur¢Kxts volunteers vkno L# théir own ¢ars to transport patients to arml fr¢ll essential medical apw"ntrnènts ?thin Easl Anglia and som•time$ beyond. Uespite a challeThJin9 year. in additsonal health a¥KI satety measures and the wearing of PPE became the nom, 24 of our dedicated vofvnteer5 sb"Il delive an amazing 241.m) miles. This represents over 4,200 individual joumeys Whe volunteers end that patients travelled safely to and from thwr 8ppointments. In 8thJition. our volunteer driveTr delhver8d )e1 m881s •HJ horne-made wjbs to NHS staff and trarwfxted test swabs to kal hospitals ar0d the county. Sadly, some of our IoThJ-stsnding voluntetrs dètsd8d to relire fr¢xn the s#Ni¢e dwing the year. We thank Ih¥m for their service ¥nd dedication to the palients of N[k. HoHEver. wilh a redesgned mainly dvJital training packago. we Kprg also ddighted to 15 rw voluntsw drivers to the rvice. Nwel slarted volunleenng with ERS Methc in November 2019. Having spent much of his career as a l)us driver, he really enjoys driviry and n7eetsng peo. After the pandemic slnKk in 2020. NNel embraced the latest CovJd-19 Heatth and Salety measures to ensure that he and his pa&sengers could travel safely and bwth confiden¢& to hosprtal appc¥ntments. He nomiamy volunteers days a week and has often undortaken additional shits to meet the increasiDJ demand lor patient Irdnswrt. In just year. Nigel wiste1 an outstandmw 21,OCQ nwles ofpatient trans. Dlgllal Inclusi)n Voluntr¢vs Our Digital Indu$on volunteer service is funded by N¢yvi( Cty Cwrvl 3rKJ recxuits. trains and supports volurhtegrs to provide digital jpport to NfThith Tesdents. ther the year. our 30 or 50 volunteers provided teleph¢)ne digital skills SUPFUI to referred dients. The prqecfs thgital Stuff Hub a150 proved very popular and over 20 item5 were loaned to Nomch residents. IndU¢th laptOP4 lablets and MiFis to allow them lo gei 0¢ne and access key seNices. Page 13
VOLLINTARY NORFOLK (A CoMpY limited by gu•rnnle•) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 IWICH 2021 l¢ontlnwdJ CI EWLOYMENT AND SK Voluntary Norfolk's EmoYment and SknNs tewn delivers eMpwl surwt across Norfolk to people vkno are out of work. whatever their age and ktation, and hver lorKJ they are have been un8mployed. We help dients develop their SI118 search lor jot6 and overc4)me the barrieTs that are preventing them from finding ernoYent. In 2022121. we tcok C a nLwnbw of %gThficant plec We saw an increase in bJh the demand for our services and availability of fuThJing ¢Mng to the Covid-19 pandèmic. We re able to pyovide support for over 700 people thrLxuh our services. V•ith ar(wnd 350 movin9 into empkjyment or educaticffl as a result - a 9c*)d success rate al fin(liryJ ernployment. Table 1 provides a gjmmary of the cMiSsiOned enwoymerrt sknlls sgNices that Voluntary 01k rnargeS and their wicomes. We restrucbjred the leam to gJFfJOrt its conlind grcA¥th and ensure a qLRlity seThicè. As part ol our focus to improY6 the di¢nt experience. 7Ae 1ntrTrJLed a 0-POInt trY sysiem. a smple ¢nguiry fonn or contact nt. Aft•r this pjint of enty. wire eath dient re1¥¢$ the appropriats suFwt for their speafic situation. 'Around 350 P¢OFle mov•d into empbymerrt or $du¢ali with pPort fom ow ¢mrAoym•nt and skill$ servic8." Norfolk Employablllty N•tworks Leil by Vokjnlary Nortolk. Ihe employ8bility team have creaied three Su?Ul netwks to enwre professionals can keep in t(xJth 8nd shwe best prd{al during this thaller¥Jing period.. The Now¢h ¢uwrenUy altrads over 30 organitionS The Great Yarmouth netsrk altracls over 15 organisalions The West NLvfdk nelwx>rk attracts over 40 (wganbsatio Page 14
VOLUNTARY NORFOLK (A ¢ompany limthl by gy•rnnl•o) TRUSTEES. REPORT (COPINUED) FOR THE YEAR ENDED 31 MARCH 2021 Icontlnuodl •¢•• &rj}027. 5UFPJrt 130 k¥pooplè. i¥im23%ff¥Mwi FuTMlffSF> sup ¥tho llr•(w25iwtsthJe 11•9• dlIntfrntl8ffjki (ESF) 50%nyAw Int¢SQuutim to ¥kl111 Cwng¢1 I4 FLrfffSF) Pm1• Pagg 15
VOLUNTARY NORFOLK (Acompany limit by guaranteo) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2021 {contlnu•d) DI HEALTH AND SOCIAL CARE SERVICES Volunw Norfo delivéfs arKI manages a rar af hèamh. cart aThY sèNieAs vhith offer praclical and emotional suroort for tsrget grwp5 in our community. We Mvrk ¢SelY wilh volunteers. o)mmunity and voluntsry grojps. NHS c{mISSi(lng Groups. N¢yfolk C(xJnty Cwntyl and other health and social care slakeWders. NLvFolk County CwrrAI ha5 fund&J Better TTr3elhw Nc¥fo over a Ityear pwiod lo develop orKJ innovative ways lo combat SOCAal isdalion and lonelness through the provision of a support service to Ith bolh individuals and communiti'es The purpc6e of Ihe Servi is to tsckle loneliness and social isolatiorb by reducing barrier5, providing new OFVOrtunities for involvement. delivering one-to-one assessment and coaching inleTvenb'ons and suFyort to inthviduaL%. deggning aThJ ddlying c(¥nmunity4ed initiatives aThJ xKaal aciion and the provison of infrastwclure supm to local organisations and group f6gularty. Through supportiw hin to artKulate his feengS and dffKulties. we have been able to hdp him make ntact wilh friends he had not sirKe the klewning ol (he PWKtsm. In addrt. and as a Trsull ofa tec Chock Vft. wg hav8 In aL¥e to get Irn ar providg with a tablgff from fvnthng for highly-iSg181gd indmduals. Better Togethèr Norfolk has played a key rolè in knrrking in plner5hip trj alleviate loliA&s$ and d81 isolation a(yos5 OW (x)mmi5sord areas of delivery. We have a helpline lakes calls for the thoie of Norfolk arKI acts as the gateway lo the service for irKlividuals. It offers a Freethone number that people tn Pho to gét information arJ advice or just have a chaL ()Jr helpline also offw5 sgnposling and telephffi8 JPP<Ht k) th05e vkno are able to maroge with a light-10h inlervention. arKJ ¢xThltations ilh profeSOnaL8 to see if can a5SSt with a client as part of a fflutti-agency approach. During the last year our helpline provided siw to 504 ineivithAI peoF4e, often SUFwling them via the telephone for sever eeks or even months. Lrfe c(nectorS wth individuals need athjitsonal supp(xt to ac£ess and engage ith seNices. groups 8nd events on a one•tCe ba&s. Lrfe GneCtorS often with pwple vkno have complex mukifaceted needs. often needing to engage Ihem vAth a rarge of ¥rtie$ to er that their needs are holisli¢ally met. Often our dients will have been sgnposted to sevèral S8Ni¢es in the past. hmver arè unable lo access these seNicès thOut supkxyl. They may have histixy of trauma requir8 a trauma infome(l approach to overcome their peryAJnal challenges. We vrt)rk to build felab"Ofthips of trust with individu8ls. armj often are the lynch pin in their support 4aalitating erwjagemert with other aTrJ ¢)ften wyking lo maintain eroagement and advocate for their need5. Nina has bw wlKh has mad8 rf doTKuK for her to work in the past and has led to her feel lon8ly and soually isolated. We hav8 W¢)rk wrth herto understartdhèrintetssts •nd aspNfations. As a result. we designed fl?b[S volunteenng opwtunRy for hgr. whth wortrs amund her v8W Stat8 of mgntal h&8lth. She real appreciate$ Ihe nèx11ityandsa8f8C1J( fmm volunteering 8ndhas enjoyed m8knng naw friends. During the last year our team of Lrfe Ccffinectors have wovitsj interLgve orfrte support to 448 people. helpin9 them Ihrough natM)n81 kxtl0S keepry them ervwed 7Mth a range of drfler8nt acbvities aThJ online groJps. Over 2021Y21 our Life Conn8cth h. averdgo. 216 activg cases exh monlh. and our Hwine. 79 acfive C8ses each month. Pag8 16
VOLUNTARY NORFOLK (A ¢omp4ny limit•d by guw•nts•) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 Icontlnuod) Our Community Development Worker5 {CDW) have facilitated gTOUPS. everts and train", including a mental health ¢onference. 'ShethYing the Lighl., vknich was attenthd by eSonlS and those hith lived experience, lo shars their stories and ertsure that the user voKe is [d. Our CDW have %wrkgJ to ensure there we OPPK¥tunilies for people to Comect to. aThJ a150 developj a rarwJe of online opptunItieS so we Uld still conne¢t peOe to their mmurtieS throughout the lc¢kdns. We have faryliiated MubJal Aid GrouF6 in villages, and been reccJnised by the Jo Cox Campaign on Loneliness for OUT TeS of Hope Initiative. vthickn saw Ioc81 rKJmmunities messages of hcpe for after knck¢knm on a f¢xa tree in their vilw. aThJ dty)TStep jingles al Chrislmas. Harriet is in her 70s and has b6gn Shield# sirK8 Ikdown. We helpsd Hilary options for hw ¢rnativ8 writing gmup to safefyretum to m88liThJ orKe restridiorts had rlax8d. We were able to rnassurn Harnid that the group could meet duti a quiet tima where there would not b8 martypeoe in the venue. This, aloAW Wrth our COVID safetymeasums. gave Harrtet the reassurdnce she needed to fylaunch tho gmup in October 2020. During Ihe last year. our Commuimty Development Workers have run grouF6. thtch have benefitted over 2CI)O individuals. We have run Coffee and rthat groups. daily in 9foups, cook8ry groups I1th Nigel Rarnsboltoml and 8vèn run a slow 8rfftal saw rais¢ £2(W 8NJ (Jstn"bule over 200 4ow cookers to individuals and families in nEed. Better Together also facllitates the lkn's Shed nerk.work has ¢4)ntinu to strengthen the Norfo Shed Nek. indudiro a day conference for Shed le•1S in Oereham lasl Decembw. Onli forums and the ath)pbon of a formal conslitution for the Nets. You Game into my lrfe when I needed a fiiend and you have opened my life up to ofher fiiends and gmups. You have taught me so much atx I feel like I can tell you anytng. I was nervous as hell Ihe day we met in Greggs. but (knle Connedor) was lovety and put me al ease. Over the last 6 months my confid8n¢e has increased. I've been interwew8d on Ilje rathc• and now l am at4e lo volunteer to support otherpeople and I feel like I have a purpose in mylifo aga". When you first ca116d I had nothiry. I havè now had the molivalion to los8 weum. start Wong again and hav8 Start8d to b8liava in myself and my al¥1&$. Wrthoul your phone eaNs èvèry week I do not thffnk I would h8ve found thè confet to push myseff to gèt my lrfe back on track. l am so exerted about the future for tho first time iny8arsl I now assist vulneraN8 chiThYrpn by ttIng with them on thwrlnys to and from sChC. My r&lationsthp wrfh rny daughleTr has improved and Ing welght and eating healthier (even cooking home -1 jtL81 wanted lo say what a fantaslic service you hav0prov to one of OUT swvice toIS. She has found you inspirirrfj and felt encournged and empowored lo get otst into rhe communty. Thanks to you, sho has found a love for walking and makes surg sh¢ gets out dailyandsets herselfherown farggts. I ha seen a wlpf)siti ¢hange in ¢hts ¢wr, andit is Ihanks lo yowsupp)rt' (Ls¢way) Through the Carers Matters Norfolk 5eryice. induding the Carers & Families service. there is now a ground- breaking. fulty integrated, all-ages suppNt service for unpaid carers Ncrfolk. Volunlary Norfolk is a delivery partner in the car$ Matter Norf(Ak servTrce delivering statutory Carers Assessments arKJ support lo adult unpaid carers thrOJ Ncrfdk on tW of N01 C<KJnty Council. This service is managed by Bridges Outcomes Partnerships under a Soual Invethient Bond lor a five-year delivery temi {startiThJ in Sepiember 20201. The Young Carers & Families Service has remained separate to Brid98s contract for adurts. v Voluntary Ncrfolk as Ihe lead partner. Our staff auoss Wh seryif*S to provide the j(yned up integrated approach. Page 17
VOLUNTARY NORFOLK IA ¢ixnpany limited by gu¥•rrt••) TRUSTEES. REPORT (COPINUED> FOR THE YEAR ENDED 31 MARCH 2021 (¢ontInu) Carers Alatters N¢rlolk Our highly S'lled and knogeable team of Family Cwer Practitione V+Drked with over 3(Q e4Y identh'fied careT5. a&3essing IheiT ability 10 5UStain their caring role aThJ putling in place SUpIrt lo enable them to do this. As part of the Carer3 Assessment prc#xss Ihe team have Ihe ability to award funding to deliver positive outcomes. GnIS include prtjvidiry a5 lo coun5elling services. iiems of fumiturefvknile goods. break5 away from the h(xne arKJ their tsring 3ittJab"on. arkj ar$ tt) computer ewipment to Stjpport tsrers to be¢ome digitslly ItlUded. The learn ran alw access a carers short iKeaks swi¢• can lim& limitpd respite from carin9 and allow a 12rer to focus on Iheir needs and wellb&n9. We are develwrMJ a vdunteer - service to lt carus vrte they can access 0n9 emotional gJPPOrt after the irbtensive period of assessment and support wth the community team has ended. This VAII enable the Famity Carer practitiorrs lo delNer shcrt tem inlerv&ions to MO unpaid rerS vknile ertsuring that the emotional needs and lIbeing of carers can be supwted on a medium-tem basis. It wll give the volunteers opporlunities to eTrJage wlh a ider nehth in Ihe COMMlty for a more suthnable. lor term support plan. The c(TraVi1S pawwjemic coitnLd to have an impact on the services deliver&J. aThJ offered o responsive service to carers offering a mixture of lace to faCeItepl0n1Ine SUFWt according to the carers needs and wishes uS the thangiro guidance from central govemment. Our inueased emotional support and welfare check calls continued as did additional assistance to r more vulnerth dients by collectiThJ and delivering plesuiptior, f¢xd elc. Young Carern & Fafflilles &rvice In April 2020 enlered the Se¢d year ol Ihe Young Carew3 & Families Seryice. offerirMJ a tailored supwt service to young ¢arer5 and Iheir families. Voluntary N(Yfolk 1$ lead parther. fuled by Norfolk County thJnrAI. There weie 50rne thanges to the delivery model duriry the year. vo1urry Norfolk now deliver a free Advice Line staffed Monday - FFiday. offering a frKused triage aTK1 assessment of young carers and famivs needs, providing a slfier referral to atutory services if neeijed alad of the Whole Family Support, vknich continues to be ijelivered by the tearn of Family C8rer Praditioner5. Our loc81. Vp115tsblished delivery partners 3cross Norfolk conlj.nue to olfer targete(J 0-tne 5UPF¥Xt and Peer Sur4K)rt groups for the young carer. with the airn of rek1ucing or renVIrO the inapprowiale buftjen of ¢arB frymn these yourwj pPIe and allowirg U)ern to eryoy a ¢hildhoc4J. 'Sarah (care c¢Jnnedor) was an invohmblg asset to m# when I n#èded thè most. Tthngs b6c8me extremely low for me and helpd me slowly get otjt d that lull. She spoke to m8 With cornpasston and helped me accèss things that wern heWlul. Sarah supported me with compIetsngpapÈFwo ond referr8ls to help myp8rents- sh8 suggested refemng ourselves fora gnt Wh funded a shortbfeèk 8W8y forus all. We w8re gwen adwce on places that couldoffersuprnrtl¢XJ. SaTrhiust mè&syiig m8 onGe a w88k w¢xd be sometimes just what I needed. so I knew tIt I w8s bwng llUgM ofarnY I wasny bery forgotlgn. I was extremelygrpl&fvl lor¢hAt.° In 2020r21 Carer5 Matter Norfofk delivèred dIrt support to over 550 young Car$ with a further 220 Tnembers of their famity nemrrk also being supported (parents. extend&Y family members). SCQ of Ihese young carers and family members re identrfied. Thrwgh our %wrk ith Garing TcwJether, 950 professonals have attended awareness rai&ng sessions arJ 54 sèssorts have teen ddiver&J to sch1$. 51 schjols have been SUppted lo access th8 Carer FrierKIty Tick Avrnrd. As V•ith the Adult Car¢¥s Matter SeTViC. tho Cuorwiw5 pwitsmi¢ nts"nUed lo allert seNi¢es throughout the F4riod. Although some semces were delivered as a mwlure of f3ce-tface arhj leleFthonelonlino, some Page 18
VOLUNTARY NORFOLK (A comwy limlted by guarnntee) TRUSTEES REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 (contlnued) ddivery vme alle to have V41n(kn of cfpxtunty tw COLld together yOg carers in the outdoors for fun activili•s. "Iknow I have sCffl86 to talklo. and Iknow whern I get hdp when I reaty neediL" 'IAaking now frndS ar1j whh othwktd$ who know what il'$ 10 to look aft#rsom8o.' SOS Bus sor¥ice looks after th8 safety. heath aThJ I.be1Thj of visiting N((.5 aty centre on Friday Saturday nights. 11 provides a safe space ar¥J aims to rethjce urwawry A&E viwts, ambulare call outs and lo frefrup Fdice officer b'me. The SOS Bus Manager and Admin Ollicer tre re4èploy&J lo other Volunlary Ncrfolk services throu9Pt the reForting period, the SOS bus did not run duriNJ lockdcy•m& The SOS Bus slarted running again in Juty 2020 in-betwn l(K4t¢wns on Saturday nights. We rdn a totsl of 14 shifts and during th 9 ambularKe calls Ixjts vRre pw8rrt8d a1 8 A&E attendanc8s avoided. Pecple ¥th injuri¥$ and medical conditions a¢c4)unled for 37% of tTrb)5e heIrJ. 34% TrApre Intoxicated Ihrough drink or drugs and 14% were eXperieIng metal health issues. Despite the risk to themselve5 of ntracting Covid, a core group of volunleers continued to support the service gave their b'me aTrJ skills to hdp th necessary bu5 modifications to enatAe enhanced infection control measures. -1 value helpiThJ those on the SOS Bus who arg hatrYrtJ martal heallh probknis. l am atrfe to tolk to them and SnpOSt them in the light dimCL fOrh"(QU0té lUnteer) E) CBR BUSINESS SOLUTIOMS Our tradin9 arms CBR BusinÈ$8 Sotio8 prcvbdes HR DBS and Payrdl and Auto Enrolmenl services to arjd 5C(I CtieS and busine5se5 across the county. wth clients ranging from small local charilies Ihrough to large SMES. OperatiThJ profits from CBR Business Sobutions provide an impcwtsnt source of unrestricted income for Voluntary Norfok. 08S Ser¥lc•s Our DBS Team fa¢ilrtates both online arxl pw4)ased DBS Di3cfowre aFvlicab"ons. We o)ntinue to Provide regular checks to approximately 2XI ole and 50 paper-based clients. We seemed to see a modest increaso in business Ihis year, possibly in pwt due to CcNid crealing a greater need for checks nabonally aThJ C8R's DBS business includin9 lafge dients in the Ca se(knr. We now prcrtide OvtrTseas Criminal Recor[1 c1Ck and are looking to offer an'arvlicant verif1th.( servi(' perfomwd atthe Post Offif for eDBS d*nts. Page 19
VOLUNTARY NORFOLK (A comp•ny limlled by guw#nta•) TRUSTEES. REPORT (CONTIPIUED) FOR THE YEAR ENDED 31 MARCH 2021 Payroll We provide a vital service fLY employ•rs to ther payToII r8quirem•nts to capacity or lack ol in-house skills or revant softsvaw. Every month the C8R Payrdl team arè rèspty)sible lor paying iha correct salaries to 9(K) payees in 75 discréét tsjstomer pwdls. taking into 8eeount ilIvIdual pension requirements, adjustrnents. statutory payments. tsx txxles. dedtio. lax arNJ Nalional InsAJrance. The team al pr(Kesses and sends relevant ijo¢umentation for dients indudry. paWip& 510ft letters. P45s and P60s. ratums lo HRMC and sche¢Jules for l>0n provid8r HR Consullancy Our Charterèd CIPD HR c(SUmants provide a flexib]e. profe59onal HR 5ervirE on all aspecs of HR management including ortoarding. o)ntracts of emptoyment, pcdioes and procedures. training aThJ coathing. perforynance management, Testwcture4 ill heath aThY capat41ity, disciplinary and grvarKe Processe5, conyjllatiorts aThJ reduThJancies. TW also act as Invesligating Officers in case of complex ¢Jisciplinary and grievance investigations. During 2021 they have rA)nlinued to thise dients on Ihe Cconavirus Job Retentson Scheme and its variations as tll as supwtiThJ dients having to make restwcturing and redundancy decisio. In particular in 2021, have sorne extremety busy dients thich have involved us in complex disoplinary and 9ri8v8nce case Y)rk as knell a$ advisng on olher complèx HR aThJ Employment Law mattèrs. Duè to distsn¢ing m8agJrès. mLth of this %K)rk has had to bè o)r¥JI$d via Teams or Zoom. Ithich brings tts d)#llenge5. The HR team also continue YJFPOrt dients and other ganIsatIOnS by thertisThJ job Vacanc on our J(ts Board and Archanfs EDP online job searth Fcrtal. Jobs24. Our Jobs Board altracls 8.Oj-page vies55 each month maknng il one of the main sources of empk)ymenl oppcfftunities for locd jobseekers in this sector. This advertisng service is been excety'onally bjsy this year. During last year took on several new clients were looking addilional HR gjpport during ILxkt1wi. We n•8d to locA( to continue to bting on new clients wilh tsrgeted bugness development as 7A*II as ertsure that achieve amual r•rw4w4L% th our current clients Page 20
(A company lifflit•d by guar•nte•) TRUSTEES. REPORT (CONTINUED> FOR THE YEAR ENDED 31 MARCH 2021 l¢ontlnu•dl FINANCIAL REVIEW a. Goln9 ¢¢n¢•rn In response to the Covid 19 pandemi< Vduntary Nryfolk ado[rt a bYd vthing m&Jel thal intr•es remote and on site ng and eleclronic and face to face 0muniCa1]0ns and adminislr8tion. This has allo us to cDntinue to function througlK)ut the disruption. As the impact of the pandemic declines. we will adapt lake the besl elements of ow ewierKes lo cre the opwaling structure that best delivers our fulure plans. The Trustees have Condered the charitys postion at tts time rA sgrmng the finaNial statemert inchjding th8 on-going challeTrJes caused by Covid-19 atsj its irnpa( on the drIty. eujnryny and xaety. The charitys ncrfrnal activities are still affeded by our response to the Co¥id-19 pandemic, h<yever. service delivery has been maintsined aThJ proved effective. All funder5 have mainlained funding. The Trustees have considered a period of 12 months from the date of apwoval of these financaal statements and, b85ed on the level of funds within the charity. the orwng SUFWrt of fur¥Jers, the charitys role in the Covid19 response and the dyrwmic way in whKh the tharity ha5 modffied methods of Servi delivery. the Tnjstees c4Jnfimi it is appropriate to prepare the accounts on a gcing corttm basis. Furlher details regarding the adOptn of the going concem bS can be fcwjnd within the accwnting polirye5 of page 26. b. Res•rves poli¢y The chafity reviews its reserves Fdicy annually. This ernpa$SeS the nature of the incclne and expenditure streams and the need to mat( variable V+ith fixed commitments and the level of Ihe reserye& The unrestricted general fund al 31 March 2021 amounted to £302,107 {2020'. £283.136) and is deemed to be suffhcient. Fixed assets at 31 March 2021 stood at £15.581 {2020.' £16,927). This means that at 31st March 2021, free reserves were £286.526 in {2020: £266,209 in gjrplusl. Restricted funds at 31st March 2021 were £771.06512020.' £478.038). Total reseThes at 31st March 221 ere £1.073,172 (2020.. £761,174}. UnstrICted income continues to be 9Tated from CBR Business Sokrfions project xtivity as a rett of on4Joing and new aclivity. The trustee$ hav8 a9r•8d lo maintain minimum r8seThes at a lev•1 wwivalent to m[thS Ining c¢sts. Page21
VOLuKfARY NORFOLK IA wnpory limit by guwJnt•e TRUSTEES. REPORT IcoiifiNUED) FOR THE YEAR ENDED 31 MARCTrI 2021 ¢. Prln¢lp•l fvndlng The Slatement of nanC#al Ac¢ivilies for Ihe yew is sei on pwJe 29, wtiilst a summary of the regjlts is set out below. Dng the year. the charivs inccrfning re9)Ur increased to £3.465,80912020.' £3,365.5451. An anatys's of the incoming resources of the charity is gNen in noles 2 arKI 3 to the accounts. The Iruslees are conlinually reviewing their fuThYrasing and grant applicaticffi strategy in or(r to m8xirni8e their inctthè. %bthich is applied to the constitulion's drItsb1t 04'eclive& The charity ctInueS to furlhw devdop inom #reams (knved from for swvices tho publ'¢ sts¢lor exerciseslurKJing restraint. ExperKliture on charitale acvity deaged to £3.153.811 (2020.. U274.469} wd coth"nLW b) be the most signrficant P8rt of the charilys e4)5ts. Detsils of the movement in the funds are prry4ided lor in NAe 15 to the financ4 statsments. Structure, govunan¢• and manag•m•nt . Con$titutio Tha company mIt$d by guaranteè ar regisler8d in ENJarxl Walss ¥ras fom)8d 4 November 2005. Charitable regislration Yas achiev8d on 11 Novemb8r 2005. Thg year of fomiats.t of the ori9in oryanisalion Tlwas 1969. The ehwbtys objecttve is to prLinotè any charitable pUrSeS for or indudirMJ the benefit of the community In the United Kingdom and in particular Norfolk and Waveney. the Easi of England rts neighbourtr¥x)d and. in parb'eular the advancemenl of edueab"on. commuruty aThJ scwial servi. the prOteCb" of health and the relief of poverty. distre&s arwj Ckness. In at1ition. it Pfomotes and niseS cweration w) the athr8vement of the atthfe purposes and to that end to bring together in o)uncil re[Vntlye5 of vohjnlary organisations and stattrtory aulhorilie$ within t area of benefit. b. Methods of appolntm•nt or eleclAon of Tnle¢S The Management of the Ix)mwy is th¢ respythlty of Twees are ewed and ¢o-opled under the term5 of the Articles of Asswation. A fomial prc¢ess of inductbon is given to all truste&s as w911 as training a5 appropriats. . Pay poli¢y for s•nitir $tsff Th¢ pay of the seimor Ma99Mnt team is revi•4bd annually * nrminally in acctydance to MJC guidelings. The CE¢Ys salary is rovieMd utilisr¥J rwuibnert a1 extem b¢rthMatht lo attract I appropriatg calibre of carKlidale. Page 22
VOLUNTARY NORFOLK (A ¢tynpany Ilmitod by guarant•¥) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2021 Structurn. govwn•n¢o and management {¢antlnu¢d) d. Organisation•l •tructur• and dgclsion making Voluntary Norfolk is both a rjw limbknj by guaranteo aThJ a registered chwity. Membership of Voluntary Norfolk is open to all voluntsry organisations ithin the area of erit subject to them being able to sign up and adhere to the asplrab'coI the charity. The tharity is governed by a Bowd of Trustees. The trustees meet at least six times a year. The trustees cOnder the board of directors. are the trustees of the tharity, as the key peTrne1 in temis of directrng and controlling the charity. ith day404ay relIty for njnning the organisation deWted to the CEO. Alan Hopley. All the d1CtorS ltrusteesl give of Iheir time freely and no director {tfusteel Teceived remunefatson thin the yew. o. Rlsk manag•m•nl A risk management regisler has been design&J lo as&sl in Itkntsfying VUIrabkn areas of the oryJaThsation. During the year. the trustees undertook the annual prcwJrarnme of review of the register established to encompass financial, perwnel. insjjrance. fundirvJ a1 expenditure area4 ensuring identified risks are prcyerly managed and a satisfied that systems aThJ prrxedures are in pLa¢e to mitigate the ¢yganisation's &xposur8 to the major risks. Safèwarding is also discussed regularfy by Irustees. Tho trust8t$ aThJ senior managers are Support by a Policy Officgf in the revi8w arKI updatiNJ of politie$. FUTURE DEVELOPMENTS During the c¢)ming year. the charty wll ¢ontinue to build on r vi&on and strategy of 'conn8¢ted. iesilienl 8rKI compa&sionate communTrts"es'. maintsining and expanding relationships with exisling arKI lunders. and developing partnerships in the delivery of new sewvirs to matth n88ds. The charity %%ill seek to ¢olla)rat1ve with comrnissionws. stake)ld¢V and pwthers in order to exparKI its service5 and strength5 thin Ihe thrse identified priority aTea5 of grry - comffluruties, health afKI soual Te, arKI ernpioyment and ski115 5ervi¢s$. We aim to play a fvll aNI $trU1¥e ro as Ntyfolk 7Mxks to Tel11d the re&lien¢e of our ommunib"ès, improve health and gxial carè provision aThJ help peoFAe back into MDrk, f1Ing the many impacts of tho pandemic. Infrastructure and support for the VCSE Sect will remain a wiority and ill look to improve and extend cJr offer, wvthing in partnership with other oryanisati8 and undernding the needs aThJ priorilies of the sector as a resuFt of Covith19. We qll cLJntinue our to encthjrage. facilitate aThJ grow volunteering. includir king toward5 the launch of the Volunteer Pa&¥Jt revieIng Jr vOnteer Portal. Investing in our staff and the development of our vofunteejs is ccrfe to %that do and the quality of o sèrvicès. The extended peri of has impd on team ¢ohe&on arKI well-bèing. so rèbuildl thi$ will be important this r. Through our CBR Business SoluborK8 activty V4P will Contin to generate i18 in wpport of Voluntary Norfolk's rJwitatAe objoctive& Fordotail$ of Voluntsry Norfolk in werdl and its S8ThiC8S Vigt WW4V.volunlawJrfolk.org.uk. Page 23
VOLUNTARY NORFOLK (A¢ompany limlt•d by gral¢0 TRUSTEEP/ REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 STATEMENT OF TRUSTEES. RESPONSIBILinES The Trusl¢e$ (who we also th& dlrectors of the ¢ompany for thè purwses of CpanY lawl gre resF4Jnsiblg f preparirrfJ lh8 TNstees' rowi and the finantsal stat8meftts n aec•)rdanco Yth applicablg taw and Unit8d ngdom Acc4)unting StarKlards Iuniied lfjThJdom GOraIACc8pted Accwnting PracticE). Companylow requSfes the Trustees lo pr•pafè fin•tipal statgmrt for each fin8nd81 ytsgr. Und•r compony law. tho Trnsto¢s musl not opprove lh8 finan¢o1 ststements unbss th•y #re satisfied that Ihey give a and falr view of State ol affairs of the company and of its incomlng rWUr¢ •ThJ apicatIOn of resources. induding ts IrMe and expenditure. for that period. In prep8riro thes• financLal $tst&ments. Ihe Truste•s are required to.. seknt suitth accounting pcw arKI then appty them rA)n$islenty, obsorve Ihè m•thod$ and prindpl¥s of Il Charits SORP IFRS 102): make ludgments and acuJunbrnJ estimalos that are reasonabk and wudert stsle bthgth¢r appIAble UK A¢¢ounting Standards IFRS 1021 have been foL4rtd. subiectto arty material d•partUf6S dlsclosèd and explain•d in th& finandal slatements: propare tho financial statements on Ihe goiThJ coreM basis Unl it 15 knapprowkte kn presume that Ihe cornpanyWII conwnutr In lyjsiness. Thg Trustees are respM$1b for keeplThJ adequate a¢counttrKJ rectrd$ that a sufficient to show and oxplain the companls transaclion$ and dlsdose re•sonabl¢ a¢¢ur•¢y #l ¥ny tim¢ the financial p0sOn of thg company •rtd •n8bl• them to Wl1r0 that th& financial $tst•m•nts ¢ompty wih th? Companies A¢t 2006. Thpy arg also rospon$bi l• lor $aleguardiTrJ the ass¢ts ol Ihe ¢c#npaw and fty tskin9 re•$tsn¥bb8 steps for the weventl¢)n and det•ctbn ol fraud and Otr IrrÈgu&rilies. Dis¢losure of Inlomwtl+ lo audito Each of the persons vtho ar8 Tnle8$ at the tirM vthen Ihis Trusteu. r•F¢rt Is approved has that.. so far as that Trustee is aware, trbwe b rK¥ rnlwant infomiation of thp tharws auditors ar unawarg. and that Twstoo has tak•n all the steps that OU9M to hav• b••n as a Trust•• in ord8r to be aware of any relevant audit infoThnation and to estabyh that the adkn are aware of that Informatlon. Audltors Thè audltors, LArklr4J Gon LLP. h•vo indkn inironess to conlinuo in office. Tho dosignoted Trustees lil propo$¢ a motion r•8pF*inting ts •udiloTr at a m•eiiro of the Tfustees. Awovad by order of the rnernbe ol the board of Trustees 24 November 2021 and svjned on their tehalf John knhlb#kl Chair ofTnJ$tees Pag9 24
VOLupifARY NORFOLK IA company Ilmlted by guarnnt•• INDEPENDENT AUDITORS REPORT TO THE MEMBERS OF vOLuPARy NORFOLK Oplnlon We have awjited the financial slatements of N(¥fdk (the'caritable compaW} lor the year ended 31 March 2021 ¥thich comprise the Slatemenl of financial acts'vities. the Balancè sheet. the Statement of cash flows and the Tdated tes. includirvJ a gjmmary of ggnrficant ao)xJntiry Fdiues. The financAal reporting framework that has been akwlied in their preparation is applicable law and United Kingthjm Accc4Jnting Standards. induding Finanoal Rwbng Starthrd 102 Tr Financial Reporttng StsThJard applicable in the UK and Republic of IrelaThJ' (United Kingjcth Gerwally Awted ActiThj Pradicel. In our opInn the financial statements-. give a true arKI fair view of the state of the tmpatys affairs as at 31 March 2021 8rnJ of bts irTrcoming resources and application of reCeS indwlirwj its inc¥m¢ arKI gxpendilure for the year thtrn en(led.' have beM prOY wepaffjd in accordan rylh United n10M GrallY Acceptetj A¢(nn9 Practi¢e', and have besn wopared in ryth the requrgmetts of th• comp18$ Act 2. Basi$ for •pini¢) We conducted our autht In accorda1 Intèmatiortal Standards on Auditing (UK) IISAS IUKII and applicable law. Our responsiknlities under those andards afe further described in the Auditors, responsibilitses for the alt of the finan(ial statements section of tNJr re[ We are indeperKlent of the chaiitablè Company in accordance wth tho $thi(sl r8quir8ments that are relevant to our aLKIrt of Ihe financial statemènts in tha United Kin¥Jom, induding the Financial Repcling C¢yJncil's Ethi¢o1 Stsr*dard. orvj we hovo futfilltrd our other ethi¢o1 re5pon5ibilitie5 in accordance these requirements. We believe that Ihe audit evidence V have obtained is SLrfficienl and appropriate to provide a basis for our opinw. Concluslons relating to golng COnM In auditing the financi statements. have conduded that the Tru&eeg itse of the concem bass of acLounling in tha Fv8paration ol the finan¢ig1 ststemgrts is ap[Opriat8. Based on the wofk have performed. have not identifjed any material urKertainbes relating to events or C4)ndiknons that. inthvidua51y or collectivety. may cast sgnificant djbl on the charitable companls ability to CLsntinue as a going concem for o perrc¥l of at least 14bElve months from vtt the financial statements are authorised for issue. Our respongbilities and the respongbilities of the Trustees with rew to sK#ng ccYKem are descriw in the relevant sections ol this repcrl. Page 25
VOLUNTARY NORFOLK IA company limited by guarnnts?) INDEPENDE1 AUDThORS' REPORT TO THE MEM8ERS OF VOUINTARY NORFOLK (CONTINUED) Other Inlornxllon The other information cilmprises the infowmation induded in tr Annual r¢p)rt other th8n tho financial statements aThJ our Auditors. rewt then. The Tnjstees aTr rèspffible for the oth8r informab.on contained within the AnThJal report. Our cynion on Ihe financaal ststÉmorts does not tov•r othor inforrnation 8nd, except to the extenl othernise expliuuy stated in our rerxrt we ¢Jo not express any form of assurance conclusion thereon. Our SpOtlIty is to read the other information arKI. in doiThJ 50, consider whether the other inlormalion is materialty insistent V4ith the financial ststements or r kethJe obtained in the course of the audit. or othervise appears to be malerially misstated. idenb.fy such rnalerial inconystencies or apparent material misstalements. are required lo detennine vhther thi5 give5 rise lo a material misstatement in th8 financial siatemonts themsehTes. If. based on the rJrk we have performed. condude that theie is a mat8rial misslalement of this othar information. are requred to reF¢xI that facL We have Ing to repNt in this regard. Oplnlon on ¢)ther m•ll•rn prowlb¢d by the CnnI•S Act 2006 In our opinion. based on the urTh18rtak•n in the cowse ofthe autht: the infomiation gNen in the Trusteeg retxxt for the finarKl yew for vthi( the financlal statements are prepared is consstent wth the fi.nancial statements. the Tnjstees. roport has been prepwed in acccthc wth apFlicaAe legal rewirement& Matt•rs on whlch TW• ar• r•qUIY to r•port by cOPtion In tho light of our knryedge and understanding of the ¢haiitsbbe company arKI its 8nvironmont obtsirwj In the course of Ihe audit. have It identified material misatements in the TrbJStee5' fepLYt. We havè nothing to k)rt in resped of tr folloing matt5 in reklion to wtii¢h Compan$ A¢t 2006 requlr&$ us to row)rt lo you if, in OUT Opini.. ad8quatè accounting rwds have not been kept. or relums &Jequate for our alit have not bèèn r6ceived from brarhe$ rMJl visted by us: or the financial statsmonts are rx)t in a9reement 7Afflh the accr¥Jnting records and retLwns.' or certain disck)sU$ ol Tnjsleeg remvrer8tion wified by law are ncrt made.. or wè have not ¢¥¢ all the information and explanations require for our audit: or th¢ Trust¢¢S W9rp nol enb.lled to pr8p4re the financial statements in acc(¥daa V*ith the ynall companies regime and tske a¢fvantsge of the small clNnpan. exemptions in prepariro the Trustee$, rep)rt and from th¢ requiremont to prékwre a Strategic repNi. Page 26
VOLUNTARY NORFOLK (A¢ornp•ny Ilmit•d by guarnnteg) INDEPENDENT AUDrroRS' REPORT TO THE MEMBERS OF VOLUNTARY MORFOLK ICONTINUEDI R•spon$ibiliti•s of trust A¥ explained more fvlly in the Twstees. respxtsit¥libe¥ staternw, the Tnjstees {lK) awe also the directors of the charitable company for the Purposes of MpanY lawl are resble for the preparation of the financial ststements and for being 5abrfied that they give a true fair view. and for suth intemal control as the Twstees determine is necessary to enae the preparntion of financial stalemeNs that are free fforn material mi58tatemenl, thetheT due to fra1 or eTh. In preparing the finanu81 statements. the Tnjsléès are Spb for 8&SWtng the charitable companrfs ability to C£tinUe as a going cortsm. disdosryj. as alCalle. mattars rélated to gc¥ng concèm and usng tho 9tn concem basis of acCn"n9 unless Ihe Trustees either inteThJ io liquidate the tharitable company or to C8as• opwab"on$. ty have no rnak"th"c oltgm#tiv¢ bul to do . Auditors. respongibllSll•s forthe audit of th finan¢i#l statsmenls Our o¥ecliY&s 8rè to obtsin reasonable aswrdn¢e about ether thè ffirwi¢k41 statements as 8 01È arè fffje from material misststernent. ether to fraud el. aThJ to issue an Auditors, report that Ir1[deS ert opinion. Reasonable assurdn¢e 1$ 8 hwJh level of asran, but 1$ not a gUate¢ that an audit wr¥Jucted in accor¢Jan¢e ISAS (UK} knill alvrays detect a material mi1eMenI %then il exists. Misststements can ari58 from fraud or error and are ex)n%d8red matsiial if. IndividllY or in the aggrw, thèy could reasonably be oxp¥cled to influence the e¢orK)mic deciOn5 of u5W5 tskwt on tho basis of these financial 5talemenls. Irr8gularities. induding fra1. arn instarw of I{nplIanc lths and regulations. We design procedures in lin8 our reSpcS11ItieS. outlin1 at4)ve. to detect material misstatemènts in rèw¢t of irregularities. including fraud. The èxtent to our preS are Capabb of detècting inegularities. including fraud is d&tsiled beknw. Due to the field in the Chartty OFatès. have identified thè fdltiwThJ areas as thosè most likely to have a material impa¢t on Ihe financ1 atements: healih aTh1 safety.. employment 1oKs: GDPR., seritius incmlent rerxybng and ¢ompliance Vith the UK CornpanACt. Qur approath lo identifwng and 8ssessin9 tr of matwial mitement in rgsw of irwularibes. including frauds ar¥J non-compfiance 1th I and regulations. was as foll(M5: Enquiries matyment aLJrt any instances of l-(1)Mpl1ar with law8 ynd regulations. xcKlènts in the MrkplaCe and ftaLVJ.. Reviewng finanoal statement disdosures and testing to siyporting &xumenlation to assess complian¢e ih applicable laws and regulatiOr. Challenging awmptions aThJ judgnts maje by marwnent in their swnificant accounbng estimates., and Auditing the risk of management oveIde of contro15. irKluding thrOh testing joumal entries aThJ other adjustments for apprcyriateness. Due to the inherent limilatiorts of an audit. there is an unavohlable risk thal soffle material misstatements In the financial slatements may not be detected. even though the aJit is wop&dy planned and perfornièd in acojrdance thè ISAS (UK). For inslance. the further removed r*xfreonpliarKe is from the events arwj transactions refflected in the financial statemerts. the less likety the 1$ to become awa of it or to reccyJnised nowpliatKe. Pag8 27
VOLUNTARY NORFOLK (A company limited by guarantee) INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF VOLUNTARY NORFOLK ICONTINUEDI A further desuipkn.on of our re1b}IllIes for the audht of the fbnarKial statements is localed on the Financial Reporting Counul's wet)gte al.. This eriPtIOn forms part of our Auditors. rewl. Us• of our r•port TS Fort is m8(le solety to the tsble OJMS membw5. as a b(ty. in aOrdanCe with Ch8pter 3 of Part 16 of the Companie5 Acl 2CX)6. OUT aLJrt work has been undertaken so that might state to the Charitab company's member5 those malters ¥ are required to stste to them in an Audilors, rert and for no olher purpose. To the fullest exient pern)itted by law, Ae do not accept or assume responsbility to anyone other than tha charitable compwry aThJ its members. a$ a brxty. for OLr audit ryk. for this repor( or for th8 ¢)pInics w8 have fomied. LL',- Jullè Grfmmer FCA OChA {S•nlor statulory audltov) for and on bthaw of Larklng Gow*n LLP Chartered AccA)untsnls StatOry Auditors King Street House 15 Upper King Street Nowch NR3 1RB Date.. 14 December 2021 Page 28
VOLUNTARY NORFOLK (A conyany limlted by 9uwantee) STATEIAENT OF FINANCIAL ACTMTIES IIMCORPORATING INCO1 AND EXPENorruRE ACCOUNn FOR THE YEAR ENDED 31 MARCH 2021 R•strlcted Unr•8trlct•d funds funds 2021 2021 Totsi funds 2021 Total fvntts 2020 Incom• from: Oonations and legacies Charrtable a¢tiviti•s 9.574 510,610 16.395 3.449.414 2.673 3.362,872 2.938.004 Total Income 1945.625 $20.1M 3,465.809 3.385.545 Expendlture on: Raisng fuThts Charitable aclwitses 14813 14.813 486.400 3.138.998 37.583 3.242.886 2.652.$98 T¢Aal exp•nditurg 2.652.598 501.213 3.153.811 3.274.469 Net movern¢nl In ftsnds Reeonelllatl¢n ol lunds: Total funds brought forward Not movement in funds 293.027 18.971 311.998 91,076 478.038 293.027 283,136 18.971 761.174 311.998 670.098 97.OT6 771.065 TOL71 fvnds carried foTwanl 302.107 1.073.172 761.174 The Statement of fin8nual activities inc*Mles all gains arky losses Tecogni5ed in the year. The notes on pages 32 10 48 fonn part of these finanoal statements. Pag& 29
VOLUNTARY NORFOLK (A Company Ilmft•d by guarants•) REGISTERED NUMBER: OS616120 BALANCE SHEET AS AT 31 MARCH 2021 2021 2020 Intsngibl6 assets Tanglble assets 5.208 10.373 7,816 9.ltl 10 15.581 16,927 CuTh•nt a$$•ts ljebtors Cash at bank and in hand 11 6n.890 1.848.682 1.679.753 2.309A01 2.526,572 Cr•ditors.' mnts faling due vlithin one 13 {1251.8101 (1.782,325) Net ¢urnnt #$sets 1,057,591 744,247 Total n•t ass•ts 1.073,172 761.174 Char5ty fuftds Restridod knds UNestricted funds 15 15 771.065 302.107 478,038 283,136 Total funds 1.073.172 761.174 Th& Tw$tee$ 8¢knowledgo Ih•ir responsibibthes for ¢Ompn9 vrilh the requirwnonts of tho wlth r88FCt to accoLtnting rg¢ords and prepar¥ti¢)n olfinan¢ial stslemenls. The finandJ Stat18nts haw boen preped in xts)rda with the provislons awicable to 1111•$ subi8¢t to the small cOmni0$ wlme. The financlal statements w•r• 8pprov•d and aLrtFwsed for iw ty lh• Tnth$ m 24 Nov8mb•r 2021 and ssgnod on t1r boh4W by. John Ar¢hlbald Chav of TnlS Davld Walk•r Vice Chair The notes cffi pages 32 to 48 forni part of thtte fmancaal ststÈmènts. Pag8 30
VOLUNTARY NORFOLK (A company limited by guarantee) STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 PAARCH 2021 2021 2020 Cash flows from operatlng actlvities Net cash used in 0ratIng activrfies {1468) 280.807 Ca$h flows frtyn investlng acthitl•s Purchase of tsngible fixed (S4611 (11,247) N•t ¢a$h u in inv•sllng aclr¥iti ISA611 111,2471 Cash fl(¥ws frnm financlng actlvilies N•t ¢48h provkl•d by Ilnandng xdvlll•s Changè in eash and ¢ash •qul¥al•nts in th• y•ar Cash and cash equNalents at the Winning of the year {168.929> 1,848.682 269.5É 1,579. 122 Cash and ¢a8h equivalonts at th¢ ¢nd of the year 1.679.753 1,848,682 The notes on page5 32 to 48 1(ffi) part of these rtnancial statements Page 31
VOLUNTARY NORFOLK IA ¢omp•ny limlt¢d by 9uarnntee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 IAARCH 2021 Aeeounting poli¢ifjs 1.1 Basls ol pr•parntion of financlal stat•monts The fin¢[01 statsments have bgen Wep in acCrydan ¥ith the Charttie$ SORP IFRS 102)- Accounting aryl R¢ptyb"rbJ by Chanti•& Slatemenl of Ro¢rynmend6d Prath"ce appliiatle to tharitses preparing tr acwnts in acccdance %bith th& Fin¢18] Rewting Standard applicabl& in th& UK ant1 Republic of Ireland IFRS 1021 leffecbvè 1 January 20191. the Financial Rep)"rj Stsndard aFO'cable in thè UK Reput4ic of Ireland {FRS 1021 the Companies Act 2006. Voluntary Norfolk meets the definition of 8 public enlity under FRS 102. Ats and liabilities are initially recryJN5ed at historical o)st ty trawdion value unless othemse #ated in the relevant accwnting wAicy. 12 Company stalu$ Thè company 15 8 privat• o)mpany h"mit8d by 9uarantee. The members of the rnpy we th• Trustees nam8d on p•Je 1. In thg 8v¢nt of the ¢ompy beJ"ThJ wwnd up. the li•bilty in respect of the gurantee is limited to £1 pw member of the ry)mpany. Thè ffjgistored office of CoMpY 1$ St Clements Hwse. 2-6 Colegate, NoCh, Norfolk, NR3 1BQ. IJ Golng concem The trustee's have oJnsi(Iwed Voluntary Norfdk's finCial 8nd OFeTational po&tion at the tirne of signing the finarrial statements. In parti1 have considered the orwrrfj pandemic and ivs after affects on the nalional e¢(my. public services and Voluntsry Norfdk has emerged strongly from the pandemic aryj is fully engaged wilh ommissioners, local aulh¢xI and fvrnlers in regard to a number of new. exlended andlor exparKled se¥vice offer& The Trustee's have consider&Y a period of i%%Efve months from the pjint of signing these finanaal statements and, considerY the level of 0ing furkling, strengih of our offer in reSpt of contract renewals. eroagement ¥th commiSs¢orS on emerging programmes and the financial strength and level of funds wthin the charity. Based on the aÈovè the Iruslee's confimi it Ks apPrOat8 lo prepare the Clnts on the golng concern bas. 1A In¢¢)m• l income is reowised orK tho 0)mpwry has erlillement to income, it 15 Probab that the irbxme 111 be recived ar Ihe arno1 of irorne vae cw be measured reliably. Income lax recoverable in relation to dcfflabons Tecave(l under Gift Aid or deeds of covenant is recogr4s&d at thg time of the thnation. Income lax recover) in feLation to investmert WL¢cKne is rwnised al the time the investm8nt irMThie is receNable. Page 32
VOLUNTARY NORFOLK IA ¢ompany limited by guarants•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2021 Accounting polieiès {¢onlinued) 1.5 ExbwndJtur• Expenditure is TecryJnised or? there Is a legal or constrilIve obligaon to transfer ecLfflomic befit to a third p&ty. it is wthbl¥ that a trarfer of 9rNn1¢ nefItS will be required in sgttjernent and the amount ol thè obligab.on ¢an be measured rgliably. Expenditure is classified by a¢tivity. The costs of e1 ath.vity are made up of the totsl of dire¢t Costs aThJ shared costs. irtluding suFpcrt costs invc4ved in undertsking 8th"vty. Dirtet albULab1e to a single activity are allocated dire¢tly to that ath"vty. Sharwl ¢x) %thich ts)nlribule to more than one activity and SUFQOrt costs vthich are not attrilxrtable to a wingle activity are a[po"0nJ belween those activities on a basis consistent wth the use of resourLx. Cèntral staff cx)4s arè allo¢ed on thg bass of limo spont. and dgpreciation chapJes allocated on the rtIOn of the assefs uso. Charitable a¢tivities aTrJ Govemance costs we Cl) ncurred on the companvs educational OFeralions. in¢luding sutpNt cDsts arJ costs rdatirrfJ to the govemJnc of the cornpany apwtioned lo ch#ri¢able activies. 1.6 lfitanglble 3568ts and arnortion Intangible assets D)51iThJ £NIL or mLYe are capitalised aTrl recL)Jnised future ec(OrniC bwafits are probknk and the cosl orvalue of a1 bo MèagJr1 roh'abty. Intangibltr assets ar8 initialy racognised al After r¢o)gnitiM. under the cost modal. intatyjiblo assets are Measu at cost less any 3¢4xThulated amoTti5ation any accumulated impaimient Arnortisation is providgd on intsngible assets at rates lated to lIe off the $1 of e8ch &ryset on a straight-linè basis over its expected useful life. The tiMated Ltsefvl live5 are as follo.. Amortisation 1$ pKovided on the folloing basis.. Website % 20% StraTrght line 1.7 T•ngibl• fix•d ats and dèprnei*i¢)n Tangib fixed assets are iniiially reixyJniwl at Ix)sL After c(¥Jnlb0n. urKler the cost miKlel, tangible fixed assets are Mere<l at C05t less accwnulated depwation and any a¢¢umulatsd impaiment losses. All u)sts incurred to brirvJ a tsryible fixed assel inlo its intended VrkIng corKtition shoutd be included in the meagjrement of cost. DewecialK)n is tharged so as to aljocatè the cosl of tangibbe fixet1 assats less their residual vahje over Iheir eslimal&J useful lives. - Dewec1ai is provided on the folbhing base5.' Lcwtefm leasehold property 16.6% Fixtures and fitting5 -25% orii¢e equipment - 14.3% (7 years) Computer eqimpment - 16.6%- 33.3% Database aThJ search er¥Jine - 33.3% Page 33
VOLUNTARY NORFOLK IA Company limlt•d by guarante•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2021 A¢¢ounting pollci•s Icontlnu•d) 1.8 D•btorn Trade and other deblert a renISed at the setttement amount after any trado offered. Prepayments are vakjed at the amounl wepa¥J net of any trade discounls due. 1 J Cash at bank and in hand h at bk arJ in indJeS aThl shc¥t4erm highty liquid investments wth a short malurity of three morths or W from the dale of Wultion or onIng of tho dwsl or similar account 1.10 Uabllities and provisions LIalItieS are recoJnised then there is an obtigation ai the Baknce sheet date as a resuli of a past 8¥t. it is prc&able thal a transfer of economic benefit wll bè required in setilement, and the am1 of the settlement can be estimated rdiatly. Lialy"lities are r¢x¥Jnised at the amounl that the oynpany anticite5 it wll pay lo sottle the debt or the anKwJnt it has r•ceiv¥(l as advan¢ed payments forthe 9[ or services il rnust provid$. Provisions are measurÈd at thè bèst estimale of the amounts required to settlè tht thligalion. Where thè èffèct of th• time value of money 13 Material. the pn)vision is based on thè prwnt vakje of tho amounts. discounted at the [laX diw)unt rate that reflects the risks Specific lo the lialylity. The vnwnding of the discount is recoJnised in the Statement of financi818¢tivities as finance cosL 1.11 Flnancial instrumw The company has firwK4al assets fInarla7 liatllities of a knnd Ihal qualrfy as basic financial instruments. Basic finanaal instruments are inibally recc¥JThsed at transaction value aThJ Jbsequentty measured at Iheir settlement value ith the exception of bank loans %thich are subsequenty measured at amorbsed cost using the effedivè Interest Meth1. 1.12 P•n$lons The company okwres 8 defin¥Yl ¢Mln"bution rthsim heme tho pe0Th charge reyesents the affw)unts pa¢ by the company lo the fvTrJ in re4>e¢A of the year. Page 34
VOLUNTARY NORFOLK (Acompany limit¢d by guar•rtg•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 A¢counting Polici {contlnu•dl 1.13 Fund accountlng General funds are unstricted ftTh1s are aValae for use at the dwetson of tho Trustees in furtherance of the genwal 0.ectIveS of the company and thich h8 been deygnated for other purposes. Deggnated furvts (y)mpri% unreth.cted furbts that hav¢ begn wt asde by the Trustees for particular purFx)ses. The aim and use of exh designèd fund is oul in the note5 to ths financial statements. Restrictèd funds ¥e lund$ thIch are to uséd in artsrd8nc• VTth speryfi¢ re5triction5 impx)sèd by )ors or thich have been raised by the company f(K partilar purkk)5e& The c¥)sts of raising and administering suth luTrJ5 are charg&1 against the wri¢ fuTrJ. The aim aTrJ use of each restricted furttl is set out in the notes io the fial statemerts. 1.14Agen¢y afrw•mwts Voluntary Norfolk act as agent in distn"buh'ng certain funds for Youth Advisory Boards (YABI. Payments received for YAB aThJ gjbsequent expeTrdrtu are exduded fmm statement of financial activites as the chanty d$ not have contrd over the charitable applicab.on of the funds. Management costs a char9ed and r*uNJrwsed in the siatement of financial ath"viti¢s. Details of the agency fuThJs and assooated paymen15 are disclosed in note 24. Ineam• from donations 8Th11oga¢i•s Restrictsd Unrestricted funds fvnds 2021 Total funds 2021 D#bon8 Gov8mmgnt grants 6.821 429 9.145 7.250 9.145 6.821 9.574 16,395 Restridod Unrestiycted funds funds 2020 2020 Total fvnds 2020 Donations 2. 195 478 2.673 Page 35
VOLUNTARY NORFOLK (A company limlt¢d by gu3rnnle•) NOTES TO THE FINANCIAL STATEIAENTS FOR THE YEAR ENDED 31 MARCH 2021 Income from charftablo actlvlllos R•strlcted Unrostrlcted funds fvnds 2021 Total funds 2021 Health 2,180.378 489.757 268.669 2.180.378 489,757 268.669 510.610 Communities Employrnent Finan¢¢ arwj Reswrces 510.610 2.938.804 510.610 3.449A14 Total fvnd$ 2020 fvnds 2020 fund$ 2020 Health Communities Employment Finance and Re$lve•S al.964 654.257 104.473 2,003.964 654,257 104,473 600,178 6LW, 178 2.T62.694 6.178 3.362,812 Exp•ndltur• on ral$ing fvnds Costs of rni15ing voluntsry in¢¢)m• Total lunds 2021 2021 14.813 14.813 Pagè 36
VOLUNTARY NORFOLK (A company limlted by guaranleel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Exp•ndltur• on ralsing fundB (Cont5ndI Costs of ralslng voluntary income (Gontinued) UnresfriGted funds 3020 Tot81 funds GovemarKe costs 31.583 31,583 Anatysis of expnqltture on charilable activilies Summary by fund type R•strict•d Ufirestrlcted fvnds lunds 2021 2021 Total funds 2021 Health Comrnunilies Emk4oyment Finance and RestyJrce5 1,962.788 415. 274,128 1.962.788 415.682 274.128 486.4C(1 486.400 2.652.598 486,400 3.138.998 Re¥lrict8d Unrtstricted fijnds funds 2020 2Lf20 Total fiJn(ts 2020 Heallh Communities Employrnenl Finance and Reur 2.029.845 587.657 102,413 2.029.845 587,657 102,413 522.971 522.971 2.719.915 522.971 3.242,886 Page 37
VOLUNTARY NORFOLK (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Anafy*l$ of •xp•ndlturn on eharllablè athltles (¢ontinu¢d) Summary by fund {eontlnu•d) Sufflmary by expenditure type D•preclalio n Othw costs 2021 Total funds Health Communiti95 Employmont Inance and RegrCeS 1.085.299 877.489 1,962.788 121.599 415,682 43.171 274.128 124.665 2.95? 3S4.427 1,964.766 7,308 1.186,924 3.138.998 fvnds 2020 2020 2020 2020 7&).646 470.8TO 92.997 372.208 1.249. 199 17&787 9.416 1J2.49Q 2.029.845 587,657 102,413 522.971 C(Thmunities Em 0Yrnent Finance and Reg)ur 14273 1.656.721 18.273 1.567.892 3.242,886 Audbtors. remunerallon 2021 2020 Fees payable to the companvs ajditor fcf the aLKJil of th& CoMpanS annual accounts 9.115 8,8 Fees payable to the compan5 audits in respect ot. All nonvaudit services not induded above 1.235 Page 38
VOLUNTARY NORFOLK IA company Ilmited by gU•lt¢el NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Staff costs 2020 Wages and salaries So(xal security Contribution to defined contriljution pertsion s¢hemes 1,744694 137,923 82.149 1.477,861 113,309 6&551 1,9M766 1.656,721 TIE average number of per50n5 empknyed by the durw the year as follow5: 2021 No. 2020 No. 77 The number of empw w*KJse emFAoyee benefrts {exthdirrfJ employer pension Costs) exceeded £60,000 vrds: 2021 No. 2020 In the band £80.001 - £w).r10 The slaff costs for the empknyee in the b1j ab)ve is in res of both 9ross wages and empbyers nalional insurate. The Key Management Personal of tha charity is represented by four memb8rs of the senior leadership team togèther wth the 11 unpaid trustees. KMP compensation including employers national insJJran¢o costs amount8d to £177.211 {2020: £2(.7841. Page 39
VOLUNTARY NORFOLK (A company Ilmited by 9uarnnte•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARC*1 2021 Trust••s' r•Thwn•ratloft and •xp•rts•s tring the yew, no Trustees received any remuneralion orother beneffts (2020- £NIU. tring the yew ended 31 March 2W21. no TnJstee exper have been inuJr&J (2020- £43). Intanglble ass•ts Websit• At 1 April 2020 13.028 At 31 March 2021 13.028 Amortisailon Al 1 April 2020 Charge for the year 4212 At 31 M8rch 2021 7.820 Nèt book valu• At 31 March 2021 At 31 March 2020 7.816 Page 40
VOLUNTARY NORFOLK IA company limit by guaTrnte•) MOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENOEO 31 IURCH 2021 10. Tanglbl• fix•d assots Long-tèrni f19$ and l•as•hold 0ffi¢o Computèr prop•rty •quipm¢nt equipmgnt Total Cost or valuation At 1 April 2020 Additions 51.950 59205 189.664 5.S74 At 31 Mareh 2021 74509 59.B91 195238 Depreclatlon At 1 April 203) Charg• for t yèar 74388 121 47.625 1.630 4540 1561 1•0,$53 4.312 At 31 March 221 S7.101 184.86S Net book value At 31 March 2021 2.790 10.373 At 31 Marth 2020 121 4,325 4.665 9.111 D•btors 2021 2020 Duo wlthln on• year Trade debtors 49S.122 134.526 511.686 166.204 Prepayments and ac(nRd inc(the 629.648 677.890 Pa41
VOLUNTARY NORFOLK company limited by guarant•8) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 11 Assets h•ld for thlnl p•rtio Bank and cash balantss In¢kth aetS hekl for Ihird pytie8 ry)mpri5ing of payroll floats hekj for the pwpx)ses of execJJling pa1 dulles on behaw of diorts. The ¢orrewKling Ilability to rvbjm payroll floats is recoJNsd in olher credit(ws as set out in r8 13 below. 2021 2020 8alance at 1 April 2020 Amounts a¢quiTed ounts repaNI 604.267 689.580 573.670 604.267 1604.26n (689.580) 573.670 604,267 13. Cr•dit¢rs: Amgunts falling du• wilhin one yov 2021 2020 Trad8 ueditors Other laxation a1 9xial seci Olher creditor5 Acal$ ar def•rred inctvne S8.014 86.677 1.023.194 83.925 324.956 152.860 953,547 350,962 1.251.810 1.782,325 1& A¢cYuals and dol•rrnd ineom• 2021 2020 Deferyed income al l April 2020 Resources deferred during the year Amounts released fmm prèvicmts pewity 280.605 1.136 (280.605) 155.477 280.605 (155.477) iA¢ome at 31 Mar¢h 2021 1.136 280.605 Page 42
VOLUNTARY NORFOLK IA company limlted by guarnnte•) MOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 15. Stat•nent of fvnds St•tement of fvnds - cuThent Balanu al 31 March 2021 &*nce at 1 April 2020 Transfers Snlout Incom• Exp•nditurn Unr•striet•d lunds Deslgnatsd funds Property fuThJ S.OlXI General funds Financa and resources 2n.136 520.184 1501213 297.107 Total Unrestricted funds 283.136 520.184 1501,213) 302,107 R8slrlct•d fund5 COMMltieS Ernoyment Health 201.534 8.809 267.695 489.757 {394,675} 275.168 {274.128) 1180.7rxi (1.983.795} 13.063) 3.063 293.553 12,912 464.61x1 Total R•strlcted fund$ 478.038 2.94S.625 12.6S2,S981 771.065 Total of funds 761.174 3N65.809 (3.153,8111 1,073,172 Pap 43
VOLUNTARY NORFOLK (A company limlted by guarnntee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IJIARCH 2021 1& of funds (Contd) ststtment of lunds- prfory•ar Balance at 31 March 2020 Balance al Unrestricted funds D•signat•d funds Prcyerty G•n¢ral funds Finance and rey)ur¢e8 232.034 6.656 {554.554) 278, 736 Total Unrestr5cted funds 237.034 6L¥I.656 (554.554) 283.136 Restrlcted funds CommuThties Employment Heatth 134.933 6.7&1 291,381 654.257 (587,656J 104.473 (102,474J 2,006, 159 (2,029,845J 201.534 8.809 26T.695 433.064 2.764.889 (2.719.915J 478.038 Totsl of fvnds 670.098 3.364545 (3.274.469J 761,774 Page 44
VOLUNTARY NORFOLK (Acompany limited by guarantee) NOTES TO THE FJNANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 15. Stsl¢m•nl of fundy {¢ontinwd) Communltl•s Crynmunities reFffesents those reslricted furxls urKJer marwènt of charity to deliver volunteering services ar ¢ommunity development opFKxtunib"es. The mos# wgnificant balan¢es carried forward are £202.11612020.' £47,760) Telaknng to Frethty Greated al £35.213 12020.. £68.2591 relating to Wothng Togèth8r. Employm•nl Employrnenl represents thctse reslricted lund5 under management of the tharity to deliver supwl services reaching those less aNe to arLe5s employmenl 0Y1unrtIe5 and training. The most significanl closng balareS relate to rW Community Ccr¢nect(Ws of £36.351 12020.. £23,581) and Awards for all of £6.198122O.' £6.198>. Health represents those reslricted fulS uThJer management of the charity to deliver voluntew projects ithin hosprtals and the wder community. The most sgnificant closing balances relate to Health & Wellbeing Volunteer servi of £61.22312020'.Nil). Better Together of £114.66012020." £197.2581 and Young Carer5 & Family SupFK)rt Service £60.18412020.' £46.224). D•signaled Property Fund Th8 tnjstees have eaMwj a sum of £S.OQ) in rewt of pot8nllal futurg property costs. 1& Swnm¥y of funds Summy of funds . current year Balance at 31 March Balance at 1 April 2020 Transfers Inloul Income Expendlture tkngnat&J furnls General fund$ R•strictèd fLTh1s 5.000 278.136 478.038 5.000 297.107 771.065 520.184 (501213} 1945.625 12.652.59B} 761.174 3,465.809 (3,153M11} 1.073,172 Page 45
VOLUNTARY NORFOLK IA company Ilmlted by guarnnts} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2021 Sufflmary of funds Icontlnu•d) Sufflmary of funds . piior ye Balance at I WI 2019 Inco Expenthtvre 31 M8rGh 2020 Designated fwKbs General fuTrJ5 R•stricte(I fuwKIs 232.034 6.656 (554.554) 433.064 2764.889 (2.719.915) 278. 136 478.038 670,098 1365.545 (3.274.469) 761.174 17. Analysls of n•t ass•ts b•twn fund$ AThalysl¥ of n¢t ass¢ts b•tw••n fvfid$. ¢uffent Totsl funds 2021 fund$ 2021 fund5 2021 Tangib fixed assets Intangi¢ fixe(l awts Current assets CrwJitor5 due wthin one year 10.373 10.373 5.208 5.208 1.538.336 2.309.401 {1.251.8101 {1.251.8101 771.065 Total 771.06S 302.107 1,073.172 Anafy$is of net assets betwwn funds- prlor y Restncted Unrestricted funds funds 2020 2020 Total fvnds 2020 Tangible fixed Intangible fixed assats Current assets Creditors du8 wlhin one year 9.111 9.111 7,816 7.816 2.048,534 Z526.572 (1.782.325) (1.782.325J 478.038 Total 478.038 283.136 T61. 174 Page 46
VOLUNTARY NORFOLK (A company linMt•d by gu4r•ntse) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 18. Re¢onciliation of net mov•nnl in fvnds to net Gash Ilowfrom op•r•tinu ¥rtivities 2021 2020 Net irTrc(¥ne Ithe year (as per Statement of Financaal Activities) 311.998 91.076 Adjustments for. Depreciation charges Amortisalion charges DecreasellinCse} in debtors IDec¥easeyincrease in c¥editors 4.312 15,668 48.242 1540.035) (4.164) 183.121 Nat Cash pro¥rd¢d byl{us¢d Inl op•rndng #Ctl¥i¢iÈs 1172.875) 288.307 19. Analysig of cash and cash •quivalw 2021 2020 C¥h In h8nd 1.679.7S3 1.848.682 Total Gash and cash oqulvnts 1.679.753 1.848.682 20. Analysls of ehangu In n¢t d•bt Al 31 March 2021 2020 Cash flows Cash al bank arHI in hand 1.848.682 {16J,929} 1.679.753 1,048.682 1168.929) 1,679.753 21. Pensi¢)n comnth•nts The company operates a dèfined ojntribution perrion scheme. The pertsion cosl charge represènts contributions payable and amounted to £82.14912020'. £65.5511. At tho yèar and £nil12020.' Nil) remalied payable. Page 47
VOLUNfARY NORFOLK (A eompany limited by guarnnt••) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 At 31 March 2021 the cOmY hal commitments lo make future minimum lease payments uThJer r- cancellable oparating leases as fcAIows.' 2020 Not lat•r than 1 year Later than 1 year and Tr)t later Ihan 5 yws 75.000 39.375 7&000 114.375 114.375 189.375 The followng 18ase paymerts have been rec41$8 as exp in the Statement of financaal activiti 2021 2020 OperatirrfJ lease rentals 62.699 Related party transactlons David Steven Town. a TrnS1 of Voluntsry Norfolk. is a Dirèclor of MTM Y(Krth SeNices CIC. DurFng th¢ year ¢ndwl 31 March 2021. Voluntsry N(xfdk invoiced Youth Services CIC £84 for swi¢es irb rèlationship to D8S ch8cks12020." £3361 aThJ £YOO in r¢lab"on to Youth Mwk. MTM Youth S&Ni¢e$ CIC invoicèd Voluntsry Norfdk £57,046 in relab"$ to young carer support 5ervice5 (2020." £70,0(K)l. David Stevèn Town vrds not paid txpènstrs this year but was poid £43.20 duriry the prior yèar. David Steven Tcm) has sirKe &grd In Awl 2021. Richard William Pad(ham. a Trustee of Voluntary Nryfdk is a Director of Centre 81 Limited. During the year eThJed 31 March 2021. Vduntary Ncrfolk invoKed Centre 81 Limited £183.60 in relation lo DBS checks. There was no suth paymenls in the prior year. 24. Ag•ncy arrnng•m•nls Voluntary Norfolk act as an agont in distsibuting fuTrJs from Youth Advisory Board IYABI. In the year Ihe charity trAved £288.)0 {2020.. £300.5251 and dL$bUts £172.550 (2020.. £326,036) fft)m thè furKI. An amount of £3C(1.47412020.. £191.3741 is IrUed in other (¥editor5 relatirvJ to undi*ributed funds. Page 48