Reglstered number: 05616120 Charlty number. 1112017 VOLUNTARY NORFOLK (A company Ilmlted by guarantee) TRUSTEES. REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 PIARCH 2021 *￿)xORQ1. 22112r2021 COMPANIES HOUSE A33 V214 VOLUNTARY NORFOLK (A company Ilmited by guarantee) Refevence and admlnlstrthe delalls of th• c¢mpany. Its Truslees and advlsers Chairman's sLthment Tryst••s' r•port Independent auditors. report on the flnanclal statements statement of financlal aetl¥lt 4-24 25-28 8alanc• sh•¢1 statement of rAsh flows 31 Not•s to th• financlal stat•m¢nts 32-48 VOLUNfARY NORFOLK (A company lim•ted by guaranttt) REFERENCE AND ADMINISTRATIVE DETALS OF THE COMPANY. ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2021 Trustees Jth Archibakl. Cha David Walker. Wrce Chair David Tovm 18 Awl 20211 Helen J0hr￿n (resigrwd 30 September 2020) 1￿Chard Packnam Vivienne Clrffor￿aCk% Jwphine Smithson {ap￿inted 29 July 2020) Mark Hitchoxk lapwnled 29 July 20201 Company r¢gistered numbèr 05616120 Charlty rtgistered Dumber 1112017 Reglstered office St Clements HoL￿e 2-16 Colegate NcnMc* Ncrfolk NR3 1BQ Chl•f •x•cutiv• offi¢•r Alan HO￿•Y Ind•p•nd•nt auditorn Larknng Gowwb LLP Chartered Accountsnts King Street House 15 Up[￿r Kiry Streel NR31RB Bankers Bar* of Scy)Uand PIC 33 Old Broad Strnet LC￿dOn Branch PO Box 10 BX2 1LB Sollcltors Leathes Prior 74 The Closè Norfolk NR14DR Pagg 1 VOLUNTARY NORFOLK (A company limited by gU￿nte0) CHAIIMAN'S STATEMEP FOR THE YEAR ENDED 31 MARCH 2021 The th￿rnIan pr8sanls his slat•m•rt fofth• yw. cH￿R AND CEO STATEMENT FOR THE YEAR ENDED 31 MARCH 2021 In a year that w8$ ¢*%min8ted by Covid-19. Voluntary N(Jfolk has vLrfked akJrvJside partner VCSE Ivoluntwy. Community. Social Enterprise) and statutory ¥eGtr parlnws to wnts.n￿ to suw>)rt ￿MMunItieS and addr&k soaal and healthcare ch*lervJes in thg ￿unty. We are pr(M•J of ¥￿￿1 our or9aThsation has a¢hievgd this year, ¥thich is as ￿$v￿ of the vaSant efforts of our staff arKI Volunte￿ arxl Ihw ddamiinalion. ¢reativity. adapta￿lIty And resilience. Partnership has been key this year, as * have fourKJ tyjrsefves V+ryking dosety wth partners and commissionw3 acros5 the voluntary. 5tatsJW arNI health seclor5 to adapt and wntinue our work lo address sooal and heakn challenge4 not least the response to C(Nid and its kncck-on effects. This Intense period of working has streruthened relationships and trust ar•J hcoe will lay the foundations for lubJre partnership vlill benefit our communilie From Ihe start of lockdov+n. Voluntary N¢Nfolk was part of the Ncrfolk Resiliertt Forum (NRF) respons& to Covid and deeply involved in the volunteer recrthtinont and depknyment effort. From Juty 2020. Volunlary Norfolk took on the full Pfocess of recruiting registering new voluntews - recnjiting over a thousand volunteers to help peoF4e in need. From D￿mber 2020. re(yuited aThJ deployed 380 volunteers to ovor 40 vaccination ¢entres acri￿ Norfdk to support Ihe rollout of Ihe v8(xin3b"on programme in Norfolk. During this lime our inlrastwcbxe lo the VCSE sector tAx￿1n￿￿, moviNJ our wort online, aTrJ holping oryanisation5 and grc*JFO deal %Mth the Ch￿lengeS of operatin9 durirvj the pan¢Jemic. We ¢))nlinu8d our rk on Ihe devekjpment of a Voluntary Serlor Health & Swal Care A55ernbly. which will enable VCSE organisatio1￿ to have a greater role in the commissioniThJ and delivery of services. *ith the inaugural chair of tho Assembly recruited in eaty 2021. We *Ere a parts)er in NASIP (New ArBJlia Social Investment Parthèrshipl a new inrtiative to bring more social investment into Norfolk. aThJ Contin￿ OUT development of the Volunteer Pa5SPOrt Scheme - all designed to enable volun12ry sector organisatiors to inLYease the investment aTr Tey)urces available to them. and throLgh this to gjtwt their delivery. Our commissioned s8rvicés cc4)tinu8d ih*r *t)rk ath1rwitYJ ￿tial atml healthwe challervJes. thrwh Better Togethar Norfolk helwng tackle lorpline￿ and social iy)lab"on: Carws Matt81 Norf(Ak supporting adv￿ arKI young ￿rerS,. and our Ernpkn￿ent and SkilL8 ¥ervic* vthith Tr)w offer5 ¢mploymont a¢ross the bthole of Norfolk to anyone is out of 4￿)r As * move into ￿21r22 are confident thaL deswe the ￿￿Xpected events and UnF¥edictability of Ihis year, have adapted arnj remained focwd on athieving ow yis1￿ of conr￿ted, restlient and compassionate communities vthere people VKJrk together to improve lives thanks to the hard vKJrk and commitment of our slaff and voluntews and that. hard as this year has been. the experiences. new ¥Yays of and relationships formed can all bè ￿￿1t Uptm to Str￿9th8n and improve ow *ork in the fulure. John Archibald. Chair of Trustees an Ho￿eY. CEO Date: 24 Novemb8r 2021 Page 2 VOLUNTARY NORFOLK (A c4xwy limit•d by guaAnt••) CHAJRMAN'S STATEMENT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2021 Voluntary Norfolk Annual Report 2020-21 Hlghllghts How we have worked towards our vision of Connerted. re511ieni ond compo55ionote communitie5 where people work work rogether to Improve lives We recruiEed depky tyver 1.7th1vdunt*•rs io elpwfhfheCos*J respWJr￿e ) Ihecc*nmunhyin Norfok (C￿￿res￿n5e￿rkn￿¢ers 5Lywrred t.290clleffl5%*h taskSl&e sho￿1￿￿0 Clea1￿preScrIpth￿￿ ardbi Team dwectywgPQ1ed r*arW ￿plefaC￿ Jieliness and ¥Ah ¢ver IndWu•ts fromtvRrows (ma1￿Yo￿l￿el corfwyeteocw 355DsNfts and dcrfwed 14.QQO hoursfAth* wA)T Despttethecth1￿1￿lkffjAY around 750 voluThEeers supporo*¥ctrenrs inneélLF*ère tJD VduffaryNcrffolE 2020121 we re5trucDxed eYO￿hwIYkc￿rse r(Y4 Level 2Awarf 10 Ltve13 rtlfl¢ate 3Qdl8ltal Inclu51on thts*d%bl ower Ixjr CaretsMatterSTr*Jrf￿k S￿(e4&￿red drert support 10 over 300 nqw IdeMlfie4 £ai*rs... OurteamofrKYheTrw8er patyeY% uanspOry￿￿ryeers dLKkeo up •vor 240,000 miie5taktypatert510 e5S•lfL4 medKai - and ov•r550 ypunzrarqws¥￿ha rwrher220 Mwnbwsoftr￿l f•ftJ neMrka150 b*ngsupwJrEeo. COR ￿reSS sol￿r6 WesupFoned o¥v700 p•tyl• thrwh our Ewrnaryl WL4seThlcavAth ¥fyJno 350 •nd busbhe5Sè5aU05S OBScWw¥J P¢rciiano t￿0￿MentS￿￿￿Ces VOLUNTARY NORFOLK Page 3 VOLvKfARY NORFOLK {A¢tynpany limit¢d by guaranttt) TRUSTEES. REPORT FOR THE YEAR ENDED 31 MARCH 2021 The T￿￿te8$ present Ihwr annual re[￿ tcoether %bith the a￿lIted financial stalements of the (3)mpany for the year 1 April 2020 to 31 Marth 2021. The Annual re￿rt seryes the wrposes ol bcth a Trustees. reFxxI and a directorg rewrt under company law. The Tnjstees confirm that the Annual rep)rt aThJ financial statements of the charitable company compty the ujrrent statutory requirements, the requirements of the charilable cornpanys goveming document and the provisi￿ of the Statement of R￿ornMend￿ Practice {SORPI applicable lo thafities preparing t￿r accounts in aCC4)rdar￿ the FI￿claI ReF&Wtiro Standard applicable in ihe UK aThJ Republic of IreLand IFRS102) leffeclive 1 January 2019). Since the cornpany qualifies as small ￿ler seclion 382 of the Ccxnpanies Ad 2¢J)6, the Strategic report rewired of medium and large ￿rnpa￿￿ under the Companie5 Act 2(￿ (Strategic Report and DiredoTr' ReFrfxt) RegulatiorK8 2013 has omitted. Pag0 4 VOLUNTARY NORFOLK IA company linwted by guar•ntee) TRUSTEES. REPORT {CONTIWUED) FOR THE YEAR ENDED 31 MARCH 2021 l¢Mtlnu•d) STAFF. STRATEGY *JID GOVERNANCE At 31 March 2(r21 employed 88 m•mbers of ￿aff, mary of part-time. Th• vast maionty ￿ staff )thed at homè throughout the yw. Th0 place of M)rk of most slaff is our Hèad Office at St Clements House in Nm*ich, wtth oiher &aff from ￿nI￿S in Great Yamrrtth. lQres Lynn and neighb(xwlK& hubs across the ￿unty. Slr•te9y Our Viwon. Misgon and Aims have t)een defingj as fdl¢M: a) OurVi¥on Connected. rwlient ar*1 tr￿pa￿Orth commurnlies *there pÈo* work Irwherto improve lives. b) Our Misson To èn*>le local pa* and cornmuThtitis to Ihwive aThJ reath tsir Fxjtential To dèliver innovative ￿￿til￿$ thrwgh efle¢live parbwships To ènyJre thè voices of volunteer5 and votuntary oryanisatso￿ arè rtwrthl ¢1 our￿"m$ Inspir8 and enabl• Iwle to voluntew. tsk$ social ath.on and makè a drff¢r8f Deliver innovab.ve and integrat811 seThices in partrwship wlh voluntary, public and wvate sectors Suppc*l the development voice of community gnJur4 d￿riteS >)cial •fitsr￿Ses Achseve sustainable grovth Governance and PerfOrn￿Ce Manag•mwrt During the year two Truste8S StepFed and new Trustees joined the Board. Al th8 ond of this reporting period there are seven Trusiees bring a collectNè I*￿th of kncA*ledge aTh1 experience of vol¢Jntary sector delivery, management aThJ governar￿a. Robust governance and perfowm8n(£ mawmenl is required for our delivery wyk for. and in partnership vth, local authonties, Clinical Commissioning Groups aThJ othw NHS cryaThsations. The trustees and seThor management team, assisted by Ihe Policy Officer. conlinue lo develop our pc4iryes aThJ pr￿eduleS to ensure meet the hvJhe51 quality standards. MAIN ACTIVITIES UNDERTAKEN TO FURTHER THE CHARrrYs PURPOSES FOR PUBUC BENEFIT The trustees confirm that they have had regard to the c￿lty C(￿MiS￿on'S guidanc8 on public benefit when revI￿1ng the charity's aims aThJ objectives. Thg activities in respect of fvrthering the charity PLYpo8e are dèscribed in DJI Activities and Highlights seclion L*knv. Pago 5 VOLUNTARY NORFOLK (A ¢ompany limited by gu￿￿te•) TRUSTEES. REPORT {CONTINUEDI FOR THE YEAR ENDED 31 2021 {contlnuedl ACTMTIES ANO HIGHLIGHTS This finanaal year vms dominated by our suppNt of the Covid reswnse *fforts in N￿￿01￿ in **A)i¢h wo vnrk8d closely with Norfolk CC￿nty ￿￿11. the NHS. Public Heallh. Distn"d Countils and across the VCSE sector in providing services. expertise. SUFWt leadership kn r￿eSted. Voluntary Norfolk was part of the Norfolk Resilience Forurn {NRFI leadir4J Ihe Vobjnteer oonab.ons Workstream of NRPS Community Resilience and Recovery Cell.. led the Covid res[￿Se volunteer recnjitfflent 8fKJ deployment for N(Mfolk', and played a kay rola in the H(qh Risk Community Dekn"very Group. Norfolk's Special Advisory Group and other statutory and voluntary sector Y￿￿p$ and fonjms set up lo res[￿￿ lo the p8ndemic and 5UPPOrt the r*eds of p8opb& and ¢ommurMti8s a¢wss Norfolk. Alongsidè this. throughout thè year slaff al Voluntsry Nc¥folk adapt&Y lo the frerwently charyng circumstance5 th crèativty and delemination to erNire that our dients remained supwted and VCSES were helped in their responses lo Covid. Our stsff continued. in Ihg most part, to at home. The followng kyoiects arKI services ware opwalional during 2020r21. Whwe projects came to an end during the reKK)rting period. this was planned for and in aC￿ance contracis agreèj by all parties. No unplanned dosures occurred. Where Projects or services have eThJed. or a￿ expected io come to an end in the 2021122 period. have exph)red oppcrtunities lo devel¢Jp nthv seThi￿ or conlinue the activity through pathetship Wofking and identifying altemative funding stream& Voluntary Ncrffclk's can be broadly divided into Ihe foll￿1n9 Infrastructure suprxxt for Ihe VCSE se¢t Community Development Volunteer Services Employment arKJ Skills Health & Social Care Ser¥ice5 CBR Busin￿ Sdutions, our tra(ling ami. Page 6 VOLUNTARY NORFOLK (A company 11ml1￿ by guarnnt¢•) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 l¢ontinu•dl AI INFRASTRUCTURE SUPPORT FOR THE VCSE SECTOR An imwtant aspect of Voluntsry N(KtrJk's wvrk is gjppyb.ry *KI en*ing the VCSE $￿tOr in Norfolk. 11 deliver5 Ihis in Ihree ways: Supwl to VCSE groLPS and organisations in Nortol Advocating for and gjpporb.ng Ihe broader VCSE sector in Norfoll indudiThJ enabling the voKe of VCSE'S to be heard by key audien￿,. EnC￿r41￿9 fa¢ilitating volunteering. Su ort to VCSE Grou sando nisati Voluntary Norfoll( land Mome￿mI are pther5 *ith Ccxnmunty ActK*) Nthfdk {CANI in Working Togetherf, lunded by Norfolk Cryjnty Ccrtjncil to pn)vide infrnstructvre gJKV(Wt for VCSE orgarttsalions and gr￿ps. induding infomiation. resources. netrh)rtirvJ and rewesenlation. Earfy in lockdovm, ￿ contacted as many of our members as possible. These heaAh check calls ￿Te carried out with CAN. and the data collected contributed to intell[qer￿ rer¥)rtS OLrtiining the sector vrds coping during 1ockthth￿. hank you $0 much for c811iry me tth"s monry...tt has given mè a l>oost. Thank you for 811 your help suppNting ¢hanties volurtary gmups I￿ otKs."(Feed&*fmm 8 Gro¢wJ Many grcrtjps and oTrJanisations put theiT aclivities on hold or Iurfou￿ed slaff during the year. Our focused on providiro support to groups to adapt and cyrate in this nv4V environment. During the yeaf. provided individual advice aThJ gjpport by ptrb)r￿ and email to over 320 ad￿￿ contacts from organisalions and groups, covering tOPiCS SLth as deliverw servic*s durbng Ihe pandemic. poliaes and procedufes, funding and ne￿￿rking. Wg alw: Oryanised a numberof online droFwns for memb#s the year in respcrf¢e to l￿back th* groups valued contact with our team. Reviewed the Voluntary Norfolkjmomenlum membership sc*eme in cor6ultalion members. The Board agreed to replace tha mèmbership schthme V*ith the new Voluntary Norfolk Netrth. which wll b9 laun¢hed in April 2021. Offered a mix of Ne￿n9 events. Good Pr3dica Evarts and onlin•. 205 pgorAo attw)ded a Vol￿tary Noyfolk Communities online event in 2￿20r21, ¢overiny tw"¢s induding sotial investment. ng youTrJ vohjnteers. c￿nMUr￿fy enabling. a￿1 infornation governance. Made our content available to a *fjdef audience throwh setting4Jp a Voluntary Norfolk YouTube Channel. This indudes cyjr online events and a number of inteThiews with or9aiisations at￿ut howthey adaptsd their swi¢es in reSk￿se lo the pandèmic. In re¥)onse to many groups telling us IW dcml knLMf ¥rt￿t '9x#J' looks like in terms of Iheir pdiues and procedures, ￿ mad& ggnificant Fyogress tthvards develowng a quality siandard for voluntary aThJ community sedor orgarisations in Norfolk. This builds on the vK)th ol the Momentum in supwting grtyjps to achieve the Ambition First Slep5 qudity mark no exists). Our foots lor tho next year is to develop an identity for the quality aSSUrar￿ scheme and Jaunch it. Pag9 7 VOLuKfARY NORFOLK (A company Ilmlted by guarantee) TRUSTEES. REPORT ICONTINIIEDI FOR THE YEAR ENDED 31 MARCH 2021 I￿ntIn￿d Support for volwtary and Community oryanisations workiry with 11-19 y•arold$ Followng tho merger wth Mmntum in 2018, Vduntsry Ntyfolk now provides spotyali* sypport to voluntsry and (x>mmunity orgaThsations *ryking 4bith 11-19 year ok15 to help them nAn hvJh quality, safè and inchjsive $8rvTr¢esforyoung pecole. Thi$ consists of: Accredlted Youth Work Tralnlng". Due to the pan(lemic. inrtially re-sch•Yuled the dates for 8 Jure 2020 start,. howevw it soon b￿ame dear that ￿ *￿j]d need to offer o￿l￿e provision insteaj. Both courses b*re re. 8trLKlured for online delivery. and as a result: 4 leamws completed a Level 2 Award in Ytyjth Work CoJrse14 uThts) 10 leamers are on track to complete a Level 3 certif￿te in Youth Wcffk Cruse15 uThtsl The transition to online delivery has been a steep leaming oJNe. but it is dear that being at4e to use online meth¢yJs will be positivè for our ¢)ng)ing delNery. %thi¢h *AfjII (th"lise a blended learning approach Moméntum Youth Work N•tWo￿. All m8etiftgs moved orfiné in May 2020. Thi$ mova VAS positivety received, arKI attendance has rernained consslent 7hith bets￿n seven participants at eaGh rneeting. The Netsw)rk meeting5 have pxovided a useful space frx collecb.ve tK(*lem-501ving arKI gaining dffterent peTspeclives. particularly in light of the many charyjes youth tharitie5 have had lo make lo their way of rking thi5 year. Tre meetings are of great value to me because they prov￿ a plalfom? to Sha￿ resources. ideas and gain legdback (...) tho*rn prc¥luclNe and infom7atNe yet havo an Infom￿1. rnlaxed Wbe.-NOtsvo￿ attondee Many yOLth workers have been pogtive atxyjt Onli￿ ¢￿trAing c(wtion %%ith Colle￿u6$ ¥ross the county wthoul lots of travel time. klomtnthm SM￿1 Grants: Mthnentum Small Grants of up to £5￿. fvrth by Ntyfolk C￿ty Ctyjncil Childrèn's SèNicÈs. havè madè availab￿ ftsr gmps wth 11-19 year olds. Grnnt dècisions are made by young peop]e vtho are part of each districys Y¢xrth kniwy Board5. In response to feedback. thg process for adminisl8ring the Momentum grants ha5 been reVie￿*d and streamlined this year. Restrictions from Covid-19 regjlted in very crealive approaches to requesls being made by gTOUPS lo enable them to contin offering sup Grants avrdrd8d 1￿￿Uded.' T￿1•1 computérs to be lo*Md to r•fLwye and asylUrr￿￿klrtg families so that yourNJ p￿t could (kl their schcrt)l M¥)rk during Ingredients 8nd equipment lo sènd out to y￿rYj p8oplÈ tskn.ng part In an onlinè famity ¢otsking ¢lub. Resources to make serwry fun packs for young pwle %%ith additional r￿ds. SpNts equipment for a Y￿th czfé so COLld ￿JaI￿41s￿nc￿j oUtdC￿r activities for ycwng P8opIe. Page 8 VOLUNTARY NORFOLK (Atompany limited by guarant•e) TRUSTEES. REPORT ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 (¢ontinu•d) Voluntary Soctor Fowm IChlldr•n, Young People and Famlll•sl: W8 movod to online meetings from th8 June 2020 and saw 8 ieguLar attendance of art￿ft￿ 3￿0 people, con%stent with Ir￿TSOn meetings pre-covid. As part of the fulurn d￿elopm￿t. both the Chair. Dan Mobbs {CEO of MAP) a new WI￿chaIr. Rachel Cowdry {CEO of Break) are keen to review le￿eSentatIOn of the VCSE sedor can I￿rk better. to ensure more transpwerq in the relationship bet*wi the voknlary aThl ststiJtory sectors. ASI VCSE S VCSE Hèalth and So¢i#l Carn Ass•mbty When the pandwnic hit. the Assembty wiie¢t had lo ￿ put on Iwld. as ￿ sl¢ppBd up to support the Co¥id19 community r¥$pm. Ho*wer. in Juty 2020. 0$ v* em&￿ from the wave. the need for an Assembly was r8C¢4Jnise(1 m(Ke than 8vw. Ovgf the ¢ourse of ￿Tked ￿1th our partn•r infrastru¢tUT¢ orgarMsab"ons. Community Acb"on NorfolK arml CommurNty Aclion Suffolk, to estsblish a new Assembty of VCSE organisations vk)rking %%ith hèalth aThJ soryal care, as part of tho rw Integrated Care Systèm (ICSI. In November w8 launched the assembty at the annual VCSE Conlerencè Iwhrch took place virtually this yéar}. The 13St quarter of the year vtas focused on re(LMbng the inaugural chair for the A&%embfy developing 8 rnemorandum of underslan(ffing betV￿ Seth to lay the fourmlab.ons for the rtewAssembly. Ngw Anglia Soclal Investment Partnership INASIP) The New Anglia Socaal Invethent Partne￿hIp {NASIP) l*mthed *ith a ￿￿11-attended roLwthblt discu￿On in February 2021. The projecl aims to suppryt Volunlary. Crynmunity aThJ Social Enierprise's on their joum8y through social investment, to increase social investment a￿dreneSS. take-up and as a resutt VCSE sector SU5tsinability aThJ g10￿h. The V*Drk grew oui of our partnership V+rJrking wlh Community Ath'on Suffolk, around a series of events wth Big Soryety Capitsl in the summer ￿￿1 aubjmn of 2020. Th8 partnership includes Suffolk County Counal, Norfolk Cwnty Council and Orbit Housiry. Communities probcts Vohjntary Norfolk has been wThking Io SUPF*NI SLtstainable cOmmun￿eS for many yew5. We use a stfengths- based commurmty development approach. t￿ne$sIr￿j ihe assets. thlls aTrJ pas￿On %thich exist in every community to help local peO￿e to athieve thelr goals. We are also at4e to act a lead partner for consortia or partnership bids of smaller local cryanisatiors. bn"nging funding into local C￿MMUnitieS that other*ise could not be accessed. Nèighbourhoods Th¥t Wth: Volunlary Norfolk the l￿nM￿nity dev&k)pment pattrer wlhin thè Greal Yamiouth Bo(￿l9h Cwncil-led NeightxxJrtKx*Js That Work. a &year partnership programme that ènt1ed in Septernber 2020. Over the course of the prryrdmme our (xxnrnunity devek)pmenl teams supported 170 gr￿p$ providing a Spa￿ for 10¢81 people to take a more active role in their comrnurdty and levering in. in exces5 of £1.5m of additional funds. The has gone a loTrJ way to inform our approach to w)rking syith communities d ensuring an asset-based approach. Fr•shly Gr•at•d: Building on the patherships foKrne(I within N&19￿￿(￿)S That Work. in 2019120 Voluntary Norfolk led a c￿ortivM ol Great Yamouth arts arKI comrnLFnity4Jased Organisatior￿ to secur8 £1 m through Arts Council EnglarKI Cre*"vt People arKI Places FurM1. The bugne5s plan Vds cOMp￿ted and the Freshly Grealed team recnited by September 2020. Despts the disruption of Covid-19. progress during the year includes.. Recruiling over 30 resMl8nts as Communtty Producers, to plan, prOgr￿￿Me, promotè aThY delivery rxeative athrty. Page 9 vOLut￿ARy NORFOLK {A company limited by guarant••) TRUSTEES. REPORT ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 (continuèd) Engaging 12 YOL￿9 Prrylucws speoffically on the y￿riSnted stranrfs of thg programm& kktsts.ng onlinè r•sidént meth"ngs. attending by our Communty Produc*s on monthty ba$$, maintaining engagement and trÈal]"ry prDJamrning plans. GY Stories online (*mpaign engaged several thwr¥J ￿￿ents. stwed numerws lo¢als stories in creats.ve ways and Into￿led future Programming. f*Jring thè br&ak betr+*￿ Co¥Èd reththons running sots of in-pw*)n 8th"vib"es'. Celebrate King Strèètl 'paty enyaging 250 pecple in outdc*Jr arts. music arK1 p¥rfoMw￿es. arKJ Frethty Grealed P￿Sents- a sot of taslervKyk&Kp5. suth as animati￿. filmmaknng. d191t￿ musi¢. Volun Voluntèèring thi$ year was dclninated by the Crr4id re¥Km* effort acr05S the county as describgj in the Id1th￿n9 wtion. For most of the year. prtrcovid f￿1&18¢* voijnteer rrAes %Ere paused. though some were adapted 50 they be d(￿e online. HcA￿er ￿ continL*d to support vdunleers and organisations and to evebp our offering further. During the year stsrted ruming monthly VKJrkshops lo help oryanisat10r￿ to make best use of the plallom) in ￿s[￿)nse to feedback from our armual survey of Portal users. C{￿tinUed to SUFVOrt those ￿ganisalionS that ¥￿e recnjiting vdunteers to alfvertise and promote their roles thr￿gh social metha. ts m(Krthly Vo￿n￿lng N￿￿s. nev￿￿tter and mcffthly slot on NoMth'$ Future RadN). Offered gap￿1 to p8opl& did want to Yo￿nteer. I￿lpIr￿j to t*recl ltr*m to apprcpriato voluntggring roles. c￿tinUed devdopment of a Volunteer PaSSkXYt scheme fcw Norfolk. cA)nsulting voluftteers, vobjntary organisab.ons and statutory partner5. A Volvntw Passport is a rKogr8mme of trniniftg and support that hdps volunteer5 devebp knvmedge arm1 skills to help them in their volunteering roles and to move more bebveen volunteering plaf*ments. Following the rA)rtsultation and input from Pas4)ort schemes in other parts of the cowtry, ¥￿ have develwed a model for a local be ddi¥wirvJ a pl￿ training tryr8mme in the spriro of 2021. Voluntegr scheme and *ill Voluntsry Staff are ahvays SUWLvtivo when wg a now Ivolwil8erf drivg.. (Annual survey of volurteerpLVtal users) lan is 22 and w0￿S in hosprfality and hé was on furtwh for much oflhe past year. DuriNJ this time hè startsd to tthnk about volunt￿1￿9 as a way of d8wekwng some new skilts as weN as doiNJ somgthtng usdul in his communty. After g￿rtg through the volunteer fycruit￿t pl￿eSS for a knal chanty, lan started his n)18 8$ 8 Customer SeM¢e 8 few weeks befoTr he Tr￿Me￿ to furlw9h, so his lrfe has suddenty bècome g lot busig The mle of Customer S8ThKe Officeris to be the firstpthnt olrnntad forpe￿8 wljo visit the Ghaiyty or who call or ern￿1 the seThKe. lan says that peo￿• d￿¥ always know themselves what Ihey want when they call. and It is very satisfying to be atse to h8lp Ihom WO￿ out what they need and pass them on lo tho relavant P8rson or seNKe. He has rots￿ Iho IraiThitg arnl wFwt for new volunt6ets very hglpful as he setlled into thg r(Jle, and th8ro is ahvays someono 91sg avalable rf he I￿8 any questic￿S or n09ds b8¢kup support. He was a thl womsd about having lo use in Ihe role. but Iho trdiniry and sUpP￿t he weNed ha5 helped him lo overo)me fvs fears. Pag• 10 VOLUNTARY NORFOLK IA eomp•ny by guarnntee) TRUSTEES. REPORT {coKfiNUED) FOR THE YEAR ENDED 31 MARCH 2021 Icontlnuedl lan says he is re811yglad he started vdunteeiing and Ihal he has learned a lot. He is even happy lo gef up earfy after 8 l*e shrfl ot work the nyht belore because he eryiiys the so much. He knows that it can feel sometlJin9 Out off it arnl you make a doyerence.. 8) VOLuiifEER SERVICES Vduntary Norfdk manages a raTrJe of servi(ts for local NHS aThJ c0j￿1 provid￿$, reuuthng. trgining and supwling volunteefs roles in community fMw"tals. in ncffl-emergww palienl transp(xt an(J ￿th individual clienis in the cc*nmunity. As the scale of the Covid parKlemic became aFvaTenl. SU[v￿led Norfolk c￿nty Council (NCCI to prcLess volunteer applicatiofB from acsoss Ncrfolk. *ilh OUT voILMteer cwdinatO￿ *￿Ik1r￿j alongsde NCC employees to call, 5c¥een and regisler vobjnleer applicants. Frorn July 2020. Voluntsry Norfolk tTr)k on the full process of recruiting and registering new volunteers and deploying the 7CKJ exisliTrJ volunteers to help peoFle in need. During the remainder of the rewtiThJ Feriod. recruiled over 1.OtK) more volunteers. and at the of the financial year almost 1.2￿) active volunteers regthred *ith the Covid ReSp￿Se team. Our team of 6 Covid ReSP￿Se Volunleer Crtordinators *vrked dosety Ibith staff at NCC and ihe districl and iN)Tough councils lo match awjrowate volunteers to requests for help received from, for, vulnerable and isolate(I mernbers ol the public. During the year our voluntews supwxted 1.290 clients in a *ide variety of Ways. in¢luding emergency fo(Kl shopping. c￿leC￿(￿ delivery of prescription medicalion, delivering hot meals, dog walking telephone befrIe￿lIng calls. Some of Ihese supF4yt activitie5 W￿re repeated weekly for long perio¢ts arKI some remain ￿g01r￿ tIKlay. In December 2020 ￿rne a w focus for our volvntew5'. SUkiyyI of Covid vaccination centres. Working d05ely NHS ¢olle8gL*S. wa r8cruiled and deployed volunleers to over 40 vawn8tion centres across Norfol(. 8etwe8n December a￿j thè end of the reKkyDng peiic•d in Mar¢* 2021. we deployed 380 volunteers, mpleted over 3,550 shrfts at v8crynat1￿ ￿treS and donated over 14.000 tr￿jr3 of their time to wp&xYt the rollout of the vaconalion prcwamme in Wolk. Mandy. tt has l)een W0ndw￿ to see and hear the dKernnce K makns just frstenuw to and Nrferacting with people who a￿ I￿elY." an7. HavNw wofked hanj for 42 1)efore retsiing 3 Ye￿ w. it fBets gcxKI to be at4e to help people less lortunate than me, espea"&ty dijrng the pandemic.- Page11 VOLUNTARY NORFOLK (A comp•ny limlled by guaTrntee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 {Continu￿) Bll Commission•d s•Thie•s Thmu9hoLrt the year (wr commiwowj Servi￿ *efe impacted si9nrficanty by the Covid-19 paThJemic due to Ihè resthcbons arxl Safeguards required to keep *aff. volunteers aThJ d￿lS safe. Hov*wer. all volunteer setvices were ablé lo adapt thèir 8￿r08th and tXJT vdunteets and volunteer co-ordinators vnrked hard to ¢onlinue to provide the best wJppryl po%1b￿. As county entered Ir)ckdovm. paused our orwing laCfrt￿￿ volLMte￿7n9 a¢tivity. and asked o s￿StIng voluntsgrs to take on telephyp befriending rolès SUKwting both our vulnerable and isolated clients 8nd èach other. Amost 300 of our volunteer5 immethatèty slartèd this èssènb.al rolè. As VAII as supporting other Covid response activitie4 ¢￿tInued to provKlè this LwfrierKling SUPWt to diènts and collèaguès VIro￿tI￿￿ the reporting pericxj. H￿1th & Wellbelng Volunteern Our Healih & Wellbeing volunteer service is funded by the NHS Clinical Commi&yoning Groups for South Norfolk and North Norfolk. It offers supwl to help peoFAe adjust to lors term illness and lo regain the confidence and motivation they need to indeFerMI￿tIY rnanage their health and htllbeing, improving both their independence aTh4 their quality of lrfe. Thè seNice was heavity impacted by the pandemic as facE-tO-face volunteer gJPPOrt VAS paused. The vduntew coordinators focused on communication with. and 1elephc￿e support of. clients 8Th1 v(Auntèèrs to providè rèaswrsrte. chec* **lfare arml redl￿ kjneliness. and an update of service rewds, documentstion aryj prrKei*Jres in order to be in a strong position to resume face-to-face in9 as P￿S￿ble. Anna h8d been d￿gnOsed wtth anxiety. depress￿￿. fibmmyaljm. 8swhOb￿. She dKI rjat have g 9(>gd s¢tpp(wt nelwort, and wth the need to Iwk after her young son f¢wnd managing her condrtK)ns and h0usgh¢￿d tasks ¢hallengAng. Anna had ganed we#Jlrt follo¥wng an operatw and wanted lo rega￿ wntrol of her e8tsng habits anLI to lead a more actNe lrfestyle. Anna was matched with a PSyGhokw student WI￿ had 8 knowledge base weN suited lo supwt Anna. The volunteer began telephone support lo establish rapport, and ¢0 help develop a plan for exercise and some eating thanges. Speaking regulaty with fhe volunteerhelpedAnna to recognise the Importan￿ of small steps. with a need lo pace herself and fO￿S on Ihe aclvevements she is maknng. These have been ￿*1Y po&tNe steps for Anna as she kns to manage her condi&ons better alongsklo lookirKJ 8fterher son. Norfalk Community Hoalth and Caro NHS Tnffjt {NCH&C) Volunl••rs The NCH8C volunteer service employs a team of 6 stsff %bl)o recruit, train and manag8 volunt&&r$ to provido dinical and adrninistrative suppcfft in community hospitsls and ¢lrni¢s across Norfolk. Covid ￿$trIct10n$ meant that all voluntew rO￿S ￿Te paused al the beginning of yw txjl over trme ￿ We￿ able to return 64 volunteers lo active rdes. induding new roles developed ¥)e¢ifically to support staff and patients during th pandemic. These rdes induded.. Suwort of NCH&C vacdnation An Inslagram inili8live to o¥plure experience stories of NHS slaff duriThJ tho pand8mic'. *we¢a￿tt￿jether, A YouTute project, "fflemory wdlks-. in which vdunleers ￿ptUred short videos of Iheir lockdo￿￿ oubngs across Norfdk to be seen by NHS patients. espwally those memory problems. lo ITsgger conversation: Delivery of donations of freth fruit #nd warm meals to NHS stsff: Friends arKt family feedback aThJ other teleplKJr* rcles Such 85 ap￿Intment reminders ¢arried out by people ¥cAunteering from home. Over the rewt.ng period volunteer5 (￿{ritYJIe￿ 1.989 of SUk¥Krtt to NCH&C. Page 12 VOLUNTARY NORFOLK (A comyny linthd by guarant•e} TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2021 {contlnued) Kate is a Stockroom and Vaccine Clinic volun16er in wyn￿￿. kewng surfaGes $an￿sed and unpacking essenbal supplies. She has loved bwng part ￿ the vaccffi￿ prcrtjrarnft￿. Nurses have fegulaty complimented Iw woth, allowirmj Ihem to foGus on more pressiTrJ aspects of their rdes. This Op￿t￿nRY has benefitted Kate both physic*ty and￿￿lIally, gik7ng Iw a sense ofachlevement. pride andputpose. East c￿$t Cornmunity Healthc¥• CIC (ECCH) Volunteers The new ECCH volunleer service vtas 5imilarty affect￿ by the c￿ld-19 pandemic and naknonal Ic*kdovms. Despite these drffir#Jlties, six new vdunteer roles introduc&J, induding meet and greet roles for outpatient dinics, Covid swab tTanspyl aTrJ a IKrfne-based telephone pali.enl suppcrfl role. ￿eT Ihe year. we had 12 active volunteers. vtho donated 576 volunleer hours lo gjpporting staff and patients. Alison is stud￿ng a Access Cwse at Lowestoft Cc4kp aThS w)lurteers for Easl Coast Commu Heallhcare (ECCH). She started by d￿r￿1 2 days at the phlelKJtomy Cl￿1¢ al Becdes Hospital. meeting and gr8eTrng vistiors. More r8c8nlly sho has offered an additk)nal day a w8ek. wothyng at the local Vaccinat￿ clinic and leathng on a 'Friends and familrf phone qUest￿￿nal￿￿. Altson s volurteenng experience has Imp￿ved her s&M-confidence andgmn herÉh• driw to ac1￿• herg(*l ofbe¢omty a qUalif￿d nurse. ERS M•dlcal Non*m•rg•ncy Patiènl Transport S•r¥ie• Volunt•¢r Undér conlract to ERS Mèdical, this service recrurts. trains arMI sur¢Kxts volunteers vkno L￿# théir own ¢ars to transport patients to arml fr¢￿ll essential medical apw"ntrnènts *?thin Easl Anglia and som•time$ beyond. Uespite a challeThJin9 year. in additsonal health a¥KI satety measures and the wearing of PPE became the nom, 24 of our dedicated vofvnteer5 sb"Il delive￿ an amazing 241.m) miles. This represents over 4,200 individual joumeys Whe￿ volunteers en￿￿d that patients travelled safely to and from thwr 8ppointments. In 8thJition. our volunteer driveTr delhver8d ￿￿)￿e1 m881s •HJ horne-made wjbs to NHS staff and trarwfxted test swabs to k￿al hospitals ar0￿d the county. Sadly, some of our IoThJ-stsnding voluntetrs dètsd8d to relire fr¢xn the s#Ni¢e dwing the year. We thank Ih¥m for their service ¥nd dedication to the palients of N￿[￿k. HoHEver. wilh a redesgned mainly dvJital training packago. we Kprg also ddighted to 15 rw voluntsw drivers to the ￿rvice. Nwel slarted volunleenng with ERS Methc* in November 2019. Having spent much of his career as a l)us driver, he really enjoys driviry and n7eetsng peo*. After the pandemic slnKk in 2020. NNel embraced the latest CovJd-19 Heatth and Salety measures to ensure that he and his pa&sengers could travel safely and bwth confiden¢& to hosprtal appc¥ntments. He nomiamy volunteers ￿ days a week and has often undortaken additional shits to meet the increasiDJ demand lor patient Irdnswrt. In just ￿ year. Nigel wiste￿1 an outstandmw 21,OCQ nwles ofpatient trans￿. Dlgllal Inclusi*)n Voluntr¢vs Our Digital Indu$on volunteer service is funded by N¢yv*i(* Cty Cwrvl 3rKJ recxuits. trains and supports volurhtegrs to provide digital ￿jpport to NfThith Tesdents. ther the year. our 30 or 50 volunteers provided teleph¢)ne digital skills SUPFUI to referred dients. The prqecfs thgital Stuff Hub a150 proved very popular and over 20 item5 were loaned to Nomch residents. IndU¢th￿ laptOP4 lablets and MiFis to allow them lo gei 0￿¢ne and access key seNices. Page 13 VOLLINTARY NORFOLK (A CoMp￿Y limited by gu•rnnle•) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 IWICH 2021 l¢ontlnwdJ CI EWLOYMENT AND SK Voluntary Norfolk's Em￿oYment and SknNs tewn delivers eMpw￿l surwt across Norfolk to people vkno are out of work. whatever their age and ktation, and h￿￿ver lorKJ they are have been un8mployed. We help dients develop their SI￿118 search lor jot6 and overc4)me the barrieTs that are preventing them from finding ern￿oY￿ent. In 2022121. we tcok C￿ a nLwnbw of %gThficant p￿lec￿ We saw an increase in bJh the demand for our services and availability of fuThJing ¢Mng to the Covid-19 pandèmic. We ￿re able to pyovide support for over 700 people thrLxuh our services. V•ith ar(wnd 350 movin9 into empkjyment or educaticffl as a result - a 9c*)d success rate al fin(liryJ ernployment. Table 1 provides a gjmmary of the c￿MiSsiOned enwoymerrt ￿ sknlls sgNices that Voluntary ￿01k rnar￿geS and their wicomes. We restrucbjred the leam to gJFfJOrt its conlin￿d grcA¥th and ensure a qLRlity seThicè. As part ol our focus to improY6 the di¢nt experience. 7Ae 1ntrTrJL￿ed a 0￿-POInt ￿trY sysiem. a smple ¢nguiry fonn or contact nt. Aft•r this pjint of enty. ￿ wire eath dient re￿1¥¢$ the appropriats suFwt for their speafic situation. 'Around 350 P¢OFle mov•d into empbymerrt or $du¢ali￿ with ￿pPort fom ow ¢mrAoym•nt and skill$ servic8." Norfolk Employablllty N•tworks Leil by Vokjnlary Nortolk. Ihe employ8bility team have creaied three Su?￿￿Ul netwks to enwre professionals can keep in t(xJth 8nd shwe best prd{al￿ during this thaller¥Jing period.. The Now¢h ¢uwrenUy altrads over 30 organi￿tionS The Great Yarmouth nets￿rk altracls over 15 organisalions The West NLvfdk nelwx>rk attracts over 40 (wganbsatio Page 14 VOLUNTARY NORFOLK (A ¢ompany limthl by gy•rnnl•o) TRUSTEES. REPORT (COP￿INUED) FOR THE YEAR ENDED 31 MARCH 2021 Icontlnuodl •¢•• &r￿j￿}027. 5UFPJrt 130 k*¥pooplè. i¥im23%ff¥Mwi FuTMlffSF> sup￿ ¥tho llr•(w25iwtsthJe 11•9• d￿lIntfr￿nt￿l8￿ffj*k*i (ESF) 50%n*yAw Int¢SQuutim to ¥kl111 Cwng¢1 I￿4 FLrfffSF) Pm1• Pagg 15 VOLUNTARY NORFOLK (Acompany limit￿ by guaranteo) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2021 {contlnu•d) DI HEALTH AND SOCIAL CARE SERVICES Volunw Norfo* delivéfs arKI manages a rar￿ af hèamh. cart aThY sèNieAs v*hith offer praclical and emotional suroort for tsrget grwp5 in our community. We Mvrk ¢￿SelY wilh volunteers. o)mmunity and voluntsry grojps. NHS c{￿￿mISSi(￿lng Groups. N¢yfolk C(xJnty Cwntyl and other health and social care slakeWders. NLvFolk County CwrrAI ha5 fund&J Better TTr3elhw Nc¥fo* over a It￿year pwiod lo develop orKJ innovative ways lo combat SOCAal isdalion and lonelness through the provision of a support service to Ith bolh individuals and communiti'es The purpc6e of Ihe Servi￿ is to tsckle loneliness and social isolatiorb by reducing barrier5, providing new OFVOrtunities for involvement. delivering one-to-one assessment and coaching inleTvenb'ons and suFyort to inthviduaL%. deggning aThJ ddly￿ing c(¥nmunity4ed initiatives aThJ xKaal aciion and the provison of infrastwclure supm to local organisations and group f6gularty. Through supportiw hin to artKulate his fee￿ngS and dffKulties. we have been able to hdp him make ntact wilh friends he had not sirKe the klewning ol (he PWKtsm￿. In addrt￿. and as a Trsull ofa tec Chock V￿ft. wg hav8 I￿￿n aL¥e to get I￿rn ar￿ providg with a tablgff from fvnthng for highly-iSg181gd indmduals. Better Togethèr Norfolk has played a key rolè in knrrking in p*lner5hip trj alleviate lo￿liA&s$ and ￿d81 isolation a(yos5 OW (x)mmi5sor*d areas of delivery. We have a helpline lakes calls for the thoie of Norfolk arKI acts as the gateway lo the service for irKlividuals. It offers a Freethone number that people t￿n Pho￿ to gét information ar*J advice or just have a chaL ()Jr helpline also offw5 sgnposling and telephffi8 JPP FOR THE YEAR ENDED 31 MARCH 2021 (¢ontInu￿) Carers Alatters N¢rlolk Our highly S￿'lled and kno￿geable team of Family Cwer Practitione￿ V+Drked with over 3(Q ￿e4￿Y identh'fied careT5. a&3essing IheiT ability 10 5UStain their caring role aThJ putling in place SUp￿Irt lo enable them to do this. As part of the Carer3 Assessment prc#xss Ihe team have Ihe ability to award funding to deliver positive outcomes. G￿nIS include prtjvidiry a￿5 lo coun5elling services. iiems of fumiturefvknile goods. break5 away from the h(xne arKJ their tsring 3ittJab"on. arkj ar￿$ tt) computer ewipment to Stjpport tsrers to be¢ome digitslly It￿lUded. The learn ran alw access a carers short iKeaks swi¢• can lim& limitpd respite from carin9 and allow a 12rer to focus on Iheir needs and wellb&n9. We are develwrMJ a vdunteer -** service to ￿lt carus vrt￿e they can access 0￿￿n9 emotional gJPPOrt after the irbtensive period of assessment and support wth the community team has ended. This VAII enable the Famity Carer practitior￿rs lo delNer shcrt tem inlerv&*ions to MO￿ unpaid ￿rerS vknile ertsuring that the emotional needs and ￿lIbeing of carers can be supwted on a medium-tem basis. It wll give the volunteers opporlunities to eTrJage wlh a *ider nehth in Ihe COMM￿lty for a more suthnable. lor term support plan. The c(￿TraVi1￿S pawwjemic coitnL*d to have an impact on the services deliver&J. aThJ offered o responsive service to carers offering a mixture of lace to faCeIte￿p￿l0n1Ine SUFWt according to the carers needs and wishes ￿uS the thangiro guidance from central govemment. Our inueased emotional support and welfare check calls continued as did additional assistance to ￿r more vulnerth dients by collectiThJ and delivering plesuiptior￿, f¢xd elc. Young Carern & Fafflilles &rvice In April 2020 enlered the Se¢￿d year ol Ihe Young Carew3 & Families Seryice. offerirMJ a tailored supwt service to young ¢arer5 and Iheir families. Voluntary N(Yfolk 1$ lead parther. fu￿led by Norfolk County thJnrAI. There weie 50rne thanges to the delivery model duriry the year. vo1ur￿ry Norfolk now deliver a free Advice Line staffed Monday - FFiday. offering a frKused triage aTK1 assessment of young carers and famivs needs, providing a sl￿fier referral to *atutory services if neeijed al*ad of the Whole Family Support, vknich continues to be ijelivered by the tearn of Family C8rer Praditioner5. Our loc81. V*p11*5tsblished delivery partners 3cross Norfolk conlj.nue to olfer targete(J 0￿-t￿ne 5UPF¥Xt and Peer Sur4K)rt groups for the young carer. with the airn of rek1ucing or ren￿VIrO the inapprowiale buftjen of ¢arB frymn these yourwj p￿PIe and allowirg U)ern to eryoy a ¢hildhoc4J. 'Sarah (care c¢Jnnedor) was an invohmblg asset to m# when I n#èded thè most. Tthngs b6c8me extremely low for me and helpd me slowly get otjt d that lull. She spoke to m8 With cornpasston and helped me accèss things that wern heWlul. Sarah supported me with compIetsngpapÈFwo￿ ond referr8ls to help myp8rents- sh8 suggested refemng ourselves fora g￿nt Wh￿ funded a shortbfeèk 8W8y forus all. We w8re gwen adwce on places that couldoffersuprnrtl¢XJ. SaTrhiust mè&syiig m8 onGe a w88k w¢x￿d be sometimes just what I needed. so I knew tI￿t I w8s bwng ll￿UgM ofarnY I wasny bery forgotlgn. I was extremelygrpl&fvl lor¢hAt.° In 2020r21 Carer5 Matter Norfofk delivèred dIr￿t support to over 550 young Ca￿r$ with a further 220 Tnembers of their famity nemrrk also being supported (parents. extend&Y family members). SCQ of Ihese young carers and family members ￿re identrfied. Thrwgh our %wrk *ith Garing TcwJether, 950 professonals have attended awareness rai&ng sessions ar*J 54 sèssorts have teen ddiver&J to sch￿1$. 51 schjols have been SUpp￿ted lo access th8 Carer FrierKIty Tick Avrnrd. As V•ith the Adult Car¢¥s Matter SeTViC*. tho Cuorwiw5 pwitsmi¢ ￿nts"nUed lo allert seNi¢es throughout the F4riod. Although some semces were delivered as a mwlure of f3ce-t￿face arhj leleFthonelonlino, some Page 18 VOLUNTARY NORFOLK (A comwy limlted by guarnntee) TRUSTEES REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 (contlnued) ddivery vme alle to have V41n(kn￿ of cfpxtunty tw COLld together yO￿g carers in the outdoors for fun activili•s. "Iknow I have sCffl8￿6 to talklo. and Iknow whern I get hdp when I reaty neediL" 'IAaking now fr￿ndS ar￿￿1￿j whh othwktd$ who know what il'$ 1*0 to look aft#rsom8o￿.' SOS Bus sor¥ice looks after th8 safety. heath aThJ *￿I.be1Thj of visiting N(￿￿(￿.5 aty centre on Friday Saturday nights. 11 provides a safe space ar¥J aims to rethjce urwawry A&E viwts, ambular￿e call outs and lo frefrup Fdice officer b'me. The SOS Bus Manager and Admin Ollicer *tre re4èploy&J lo other Volunlary Ncrfolk services throu9P￿t the reForting period, the SOS bus did not run duriNJ lockdcy•m& The SOS Bus slarted running again in Juty 2020 in-bet*wn l(K4t¢*wns on Saturday nights. We rdn a totsl of 14 shifts and during th￿ 9 ambularKe calls Ixjts vRre pw8rrt8d a￿1 8 A&E attendanc8s avoided. Pecple ¥￿th injuri¥$ and medical conditions a¢c4)unled for 37% of tTrb)5e heIr￿J. 34% TrApre Intoxicated Ihrough drink or drugs and 14% were eXperie￿Ing metal health issues. Despite the risk to themselve5 of ￿ntracting Covid, a core group of volunleers continued to support the service gave their b'me aTrJ skills to hdp ￿th necessary bu5 modifications to enatAe enhanced infection control measures. -1 value helpiThJ those on the SOS Bus who arg hatrYrtJ martal heallh probknis. l am atrfe to tolk to them and S￿npOSt them in the light dimCL*￿ fOrh￿￿"(QU0té ￿lUnteer) E) CBR BUSINESS SOLUTIOMS Our tradin9 arms CBR BusinÈ$8 So￿tio￿8 prcvbdes HR DBS and Payrdl and Auto Enrolmenl services to ar￿j￿d 5C(I C￿tieS and busine5se5 across the county. wth clients ranging from small local charilies Ihrough to large SMES. OperatiThJ profits from CBR Business Sobutions provide an impcwtsnt source of unrestricted income for Voluntary Norfok. 08S Ser¥lc•s Our DBS Team fa¢ilrtates both online arxl pw4)ased DBS Di3cfowre aFvlicab"ons. We o)ntinue to Provide regular checks to approximately 2XI o￿l￿e and 50 paper-based clients. We seemed to see a modest increaso in business Ihis year, possibly in pwt due to CcNid crealing a greater need for checks nabonally aThJ C8R's DBS business includin9 lafge dients in the Ca￿ se(knr. We now prcrtide OvtrTseas Criminal Recor[1 c1￿Ck and are looking to offer an'arvlicant verif1th.(￿ servi(*' perfomwd atthe Post Offif* for eDBS d*nts. Page 19 VOLUNTARY NORFOLK (A comp•ny limlled by guw#nta•) TRUSTEES. REPORT (CONTIPIUED) FOR THE YEAR ENDED 31 MARCH 2021 Payroll We provide a vital service fLY employ•rs to ther payToII r8quirem•nts to capacity or lack ol in-house skills or re￿vant softsvaw. Every month the C8R Payrdl team arè rèspty)sible lor paying iha correct salaries to 9(K) payees in 75 discréét tsjstomer pwdls. taking into 8eeount i￿lIvIdual pension requirements, adjustrnents. statutory payments. tsx txxles. ded￿tio￿. lax arNJ Nalional InsAJrance. The team al￿ pr(Kesses and sends relevant ijo¢umentation for dients indudry. paWip& ￿510ft letters. P45s and P60s. ratums lo HRMC and sche¢Jules for l>￿￿0n provid8r* HR Consullancy Our Charterèd CIPD HR c(￿SUmants provide a flexib]e. profe59onal HR 5ervirE on all aspec*s of HR management including ortoarding. o)ntracts of emptoyment, pcdioes and procedures. training aThJ coathing. perforynance management, Testwcture4 ill heath aThY capat41ity, disciplinary and gr*varKe Processe5, conyjllatiorts aThJ reduThJancies. TW also act as Invesligating Officers in case of complex ¢Jisciplinary and grievance investigations. During 2021 they have rA)nlinued to thise dients on Ihe Cc*onavirus Job Retentson Scheme and its variations as *tll as supwtiThJ dients having to make restwcturing and redundancy decisio￿. In particular in 2021, have sorne extremety busy dients thich have involved us in complex disoplinary and 9ri8v8nce case *Y)rk as knell a$ advisng on olher complèx HR aThJ Employment Law mattèrs. Duè to distsn¢ing m8agJrès. mLth of this %K)rk has had to bè o)r¥J￿I$d via Teams or Zoom. Ithich brings tts d)#llenge5. The HR team also continue YJFPOrt dients and other ￿ganIsatIOnS by thertisThJ job Vacanc￿ on our J(ts Board and Archanfs EDP online job searth Fcrtal. Jobs24. Our Jobs Board altracls 8.O￿j-page vies55 each month maknng il one of the main sources of empk)ymenl oppcfftunities for locd jobseekers in this sector. This advertisng service is been excety'onally bjsy this year. During last year took on several new clients were looking addilional HR gjpport during ILxkt1wi. We n•8d to locA( to continue to bting on new clients wilh tsrgeted bugness development as 7A*II as ertsure that achieve amual r•rw4w4L% ￿th our current clients Page 20 (A company lifflit•d by guar•nte•) TRUSTEES. REPORT (CONTINUED> FOR THE YEAR ENDED 31 MARCH 2021 l¢ontlnu•dl FINANCIAL REVIEW a. Goln9 ¢¢n¢•rn In response to the Covid 19 pandemi< Vduntary Nryfolk ado[rt￿ a bY￿d vthing m&Jel thal intr•es remote and on site ￿ng and eleclronic and face to face 0￿muniCa1]0ns and adminislr8tion. This has allo￿￿ us to cDntinue to function througlK)ut the disruption. As the impact of the pandemic declines. we will adapt lake the besl elements of ow ewierKes lo cre* the opwaling structure that best delivers our fulure plans. The Trustees have Con￿dered the charitys postion at tts time rA sgrmng the finaNial statemert inchjding th8 on-going challeTrJes caused by Covid-19 atsj its irnpa(* on the d￿rIty. eujnryny and xaety. The charitys ncrfrnal activities are still affeded by our response to the Co¥id-19 pandemic, h 1,848.682 269.5É 1,579. 122 Cash and ¢a8h equivalonts at th¢ ¢nd of the year 1.679.753 1,848,682 The notes on page5 32 to 48 1(ffi) part of these rtnancial statements Page 31 VOLUNTARY NORFOLK IA ¢omp•ny limlt¢d by 9uarnntee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 IAARCH 2021 Aeeounting poli¢ifjs 1.1 Basls ol pr•parntion of financlal stat•monts The fin￿¢[01 statsments have bgen Wep￿￿ in acCrydan￿ ¥*ith the Charttie$ SORP IFRS 102)- Accounting aryl R¢ptyb"rbJ by Chanti•& Slatemenl of Ro¢rynmend6d Prath"ce appliiatle to tharitses preparing t￿r acwnts in accc*dance %bith th& Fin￿¢18] Rewting Standard applicabl& in th& UK ant1 Republic of Ireland IFRS 1021 leffecbvè 1 January 20191. the Financial Rep)￿"r￿j Stsndard aFO'cable in thè UK Reput4ic of Ireland {FRS 1021 the Companies Act 2006. Voluntary Norfolk meets the definition of 8 public enlity under FRS 102. A￿ts and liabilities are initially recryJN5ed at historical o)st ty trawdion value unless othemse #ated in the relevant accwnting wAicy. 12 Company stalu$ Thè company 15 8 privat• o)mpany h"mit8d by 9uarantee. The members of the ￿rnp￿y we th• Trustees nam8d on p•Je 1. In thg 8v¢nt of the ¢omp*y beJ"ThJ wwnd up. the li•bilty in respect of the gurantee is limited to £1 pw member of the ry)mpany. Thè ffjgistored office of CoMp￿Y 1$ St Clements Hwse. 2-6 Colegate, No￿￿Ch, Norfolk, NR3 1BQ. IJ Golng concem The trustee's have oJnsi(Iwed Voluntary Norfdk's fin￿Cial 8nd OFeTational po&tion at the tirne of signing the finarrial statements. In parti￿￿1 ￿ have considered the orwrrfj pandemic and ivs after affects on the nalional e¢(￿my. public services and Voluntsry Norfdk has emerged strongly from the pandemic aryj is fully engaged wilh ommissioners, local aulh¢xI￿ and fvrnlers in regard to a number of new. exlended andlor exparKled se¥vice offer& The Trustee's have consider&Y a period of i%%Efve months from the pjint of signing these finanaal statements and, consider*Y the level of 0￿ing furkling, strengih of our offer in reSp￿t of contract renewals. eroagement ¥￿th commiSs¢or￿S on ￿ emerging programmes and the financial strength and level of funds wthin the charity. Based on the aÈovè the Iruslee's confimi it Ks apPrO￿at8 lo prepare the ￿Cl￿nts on the golng concern ba*s. 1A In¢¢)m• l income is reowised orK* tho 0)mpwry has erlillement to ￿ income, it 15 Probab￿ that the irbxme ￿111 be rec*ived ar￿ Ihe arno￿1 of ir￿orne ￿va￿e cw be measured reliably. Income lax recoverable in relation to dcfflabons Tecave(l under Gift Aid or deeds of covenant is recogr4s&d at thg time of the thnation. Income lax recover*)￿ in feLation to investmert WL¢cKne is rwnised al the time the investm8nt irMThie is receNable. Page 32 VOLUNTARY NORFOLK IA ¢ompany limited by guarants•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2021 Accounting polieiès {¢onlinued) 1.5 ExbwndJtur• Expenditure is TecryJnised or￿? there Is a legal or constri￿lIve obliga￿on to transfer ecLfflomic b￿efit to a third p&ty. it is wthbl¥ that a trar￿fer of 9￿r￿Nn1¢ ￿nefItS will be required in sgttjernent and the amount ol thè obligab.on ¢an be measured rgliably. Expenditure is classified by a¢tivity. The costs of e*1 ath.vity are made up of the totsl of dire¢t Costs aThJ shared costs. irtluding suFpcrt costs invc4ved in undertsking 8th"vty. Dirtet a￿lbULab1e to a single activity are allocated dire¢tly to that ath"vty. Sharwl ¢x)* %thich ts)nlribule to more than one activity and SUFQOrt costs vthich are not attrilxrtable to a wingle activity are a[po￿"0n￿J belween those activities on a basis consistent wth the use of resourLx. Cèntral staff cx)4s arè allo¢*ed on thg bass of limo spont. and dgpreciation chapJes allocated on the ￿rtIOn of the assefs uso. Charitable a¢tivities aTrJ Govemance costs we Cl)￿ ncurred on the companvs educational OFeralions. in¢luding sutpNt cDsts ar*J costs rdatirrfJ to the govemJnc* of the cornpany apwtioned lo ch#ri¢able activies. 1.6 lfitanglble 3568ts and arnorti￿on Intangible assets D)51iThJ £NIL or mLYe are capitalised aTrl recL)Jnised future ec(￿OrniC bwafits are probknk and the cosl orvalue of a￿1 bo MèagJr￿1 roh'abty. Intangibltr assets ar8 initialy racognised al After r¢o)gnitiM. under the cost modal. intatyjiblo assets are Measu￿ at cost less any 3¢4xThulated amoTti5ation any accumulated impaimient Arnortisation is providgd on intsngible assets at rates ￿lated to ￿lIe off the ￿$1 of e8ch &ryset on a straight-linè basis over its expected useful life. The ￿tiMated Ltsefvl live5 are as follo￿.. Amortisation 1$ pKovided on the follo*ing basis.. Website % 20% StraTrght line 1.7 T•ngibl• fix•d a￿ts and dèprnei*i¢)n Tangib￿ fixed assets are iniiially reixyJniwl at Ix)sL After ￿c(¥Jnlb0n. urKler the cost miKlel, tangible fixed assets are Me￿ree¢A of the year. Page 34 VOLUNTARY NORFOLK (Acompany limit¢d by guar•rtg•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 A¢counting Polici￿ {contlnu•dl 1.13 Fund accountlng General funds are un￿stricted ftTh1s are aVala￿e for use at the dwetson of tho Trustees in furtherance of the genwal 0￿.ectIveS of the company and *thich h￿8 been deygnated for other purposes. Deggnated furvts (y)mpri% unreth.cted furbts that hav¢ begn wt asde by the Trustees for particular purFx)ses. The aim and use of exh design*èd fund is oul in the note5 to ths financial statements. Restrictèd funds ¥e lund$ ￿thIch are to ￿ uséd in artsrd8nc• V*Tth speryfi¢ re5triction5 impx)sèd by )ors or thich have been raised by the company f(K parti￿lar purkk)5e& The c¥)sts of raising and administering suth luTrJ5 are charg&1 against the wri¢ fuTrJ. The aim aTrJ use of each restricted furttl is set out in the notes io the fi￿￿al statemerts. 1.14Agen¢y afr*w•mwts Voluntary Norfolk act as agent in distn"buh'ng certain funds for Youth Advisory Boards (YABI. Payments received for YAB aThJ gjbsequent expeTrdrtu￿ are exduded fmm statement of financial activites as the chanty d￿$ not have contrd over the charitable applicab.on of the funds. Management costs a￿ char9ed and r*uNJrwsed in the siatement of financial ath"viti¢s. Details of the agency fuThJs and assooated paymen15 are disclosed in note 24. Ineam• from donations 8Th11oga¢i•s Restrictsd Unrestricted funds fvnds 2021 Total funds 2021 D￿#bon8 Gov8mmgnt grants 6.821 429 9.145 7.250 9.145 6.821 9.574 16,395 Restridod Unrestiycted funds funds 2020 2020 Total fvnds 2020 Donations 2. 195 478 2.673 Page 35 VOLUNTARY NORFOLK (A company limlt¢d by gu3rnnle•) NOTES TO THE FINANCIAL STATEIAENTS FOR THE YEAR ENDED 31 MARCH 2021 Income from charftablo actlvlllos R•strlcted Unrostrlcted funds fvnds 2021 Total funds 2021 Health 2,180.378 489.757 268.669 2.180.378 489,757 268.669 510.610 Communities Employrnent Finan¢¢ arwj Reswrces 510.610 2.938.804 510.610 3.449A14 Total fvnd$ 2020 fvnds 2020 fund$ 2020 Health Communities Employment Finance and Re$l￿ve•S al￿.964 654.257 104.473 2,003.964 654,257 104,473 600,178 6LW, 178 2.T62.694 6￿.178 3.362,812 Exp•ndltur• on ral$ing fvnds Costs of rni15ing voluntsry in¢¢)m• Total lunds 2021 2021 14.813 14.813 Pagè 36 VOLUNTARY NORFOLK (A company limlted by guaranleel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Exp•ndltur• on ralsing fundB (Cont5n￿dI Costs of ralslng voluntary income (Gontinued) UnresfriGted funds 3020 Tot81 funds GovemarKe costs 31.583 31,583 Anatysis of expnqltture on charilable activilies Summary by fund type R•strict•d Ufirestrlcted fvnds lunds 2021 2021 Total funds 2021 Health Comrnunilies Emk4oyment Finance and RestyJrce5 1,962.788 415. 274,128 1.962.788 415.682 274.128 486.4C(1 486.400 2.652.598 486,400 3.138.998 Re¥lrict8d Unrtstricted fijnds funds 2020 2Lf20 Total fiJn(ts 2020 Heallh Communities Employrnenl Finance and Re￿ur 2.029.845 587.657 102,413 2.029.845 587,657 102,413 522.971 522.971 2.719.915 522.971 3.242,886 Page 37 VOLUNTARY NORFOLK (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Anafy*l$ of •xp•ndlturn on eharllablè athltles (¢ontinu¢d) Summary by fund {eontlnu•d) Sufflmary by expenditure type D•preclalio n Othw costs 2021 Total funds Health Communiti95 Employmont Inance and Reg￿rCeS 1.085.299 877.489 1,962.788 121.599 415,682 43.171 274.128 124.665 2￿.95? 3S4.427 1,964.766 7,308 1.186,924 3.138.998 fvnds 2020 2020 2020 2020 7&).646 470.8TO 92.997 372.208 1.249. 199 17&787 9.416 1J2.49Q 2.029.845 587,657 102,413 522.971 C(Thmunities Em ￿0Yrnent Finance and Reg)ur 14273 1.656.721 18.273 1.567.892 3.242,886 Audbtors. remunerallon 2021 2020 Fees payable to the companvs ajditor fcf the aLKJil of th& CoMpan￿S annual accounts 9.115 8,8 Fees payable to the compan￿5 audits in respect ot. All nonvaudit services not induded above 1.235 Page 38 VOLUNTARY NORFOLK IA company Ilmited by gU•lt¢el NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Staff costs 2020 Wages and salaries So(xal security Contribution to defined contriljution pertsion s¢hemes 1,744694 137,923 82.149 1.477,861 113,309 6&551 1,9M766 1.656,721 TIE average number of per50n5 empknyed by the durw the year as follow5: 2021 No. 2020 No. 77 The number of empw w*KJse emFAoyee benefrts {exthdirrfJ employer pension Costs) exceeded £60,000 vrds: 2021 No. 2020 In the band £80.001 - £w).r￿10 The slaff costs for the empknyee in the b￿￿1￿j ab)ve is in res￿ of both 9ross wages and empbyers nalional insurat￿e. The Key Management Personal of tha charity is represented by four memb8rs of the senior leadership team togèther wth the 11 unpaid trustees. KMP compensation including employers national insJJran¢o costs amount8d to £177.211 {2020: £2(￿.7841. Page 39 VOLUNTARY NORFOLK (A company Ilmited by 9uarnnte•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARC*1 2021 Trust••s' r•Thwn•ratloft and •xp•rts•s t￿ring the yew, no Trustees received any remuneralion orother beneffts (2020- £NIU. t￿ring the yew ended 31 March 2W21. no TnJstee exper￿ have been inuJr&J (2020- £43). Intanglble ass•ts Websit• At 1 April 2020 13.028 At 31 March 2021 13.028 Amortisailon Al 1 April 2020 Charge for the year 4212 At 31 M8rch 2021 7.820 Nèt book valu• At 31 March 2021 At 31 March 2020 7.816 Page 40 VOLUNTARY NORFOLK IA company limit￿ by guaTrnte•) MOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENOEO 31 IURCH 2021 10. Tanglbl• fix•d assots Long-tèrni f￿1￿9$ and l•as•hold 0ffi¢o Computèr prop•rty •quipm¢nt equipmgnt Total Cost or valuation At 1 April 2020 Additions 51.950 59205 189.664 5.S74 At 31 Mareh 2021 74509 59.B91 195238 Depreclatlon At 1 April 203) Charg• for t￿ yèar 74388 121 47.625 1.630 4540 1561 1•0,$53 4.312 At 31 March 2￿21 S7.101 184.86S Net book value At 31 March 2021 2.790 10.373 At 31 Marth 2020 121 4,325 4.665 9.111 D•btors 2021 2020 Duo wlthln on• year Trade debtors 49S.122 134.526 511.686 166.204 Prepayments and ac(nRd inc(the 629.648 677.890 Pa￿41 VOLUNTARY NORFOLK company limited by guarant•8) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 11 Assets h•ld for thlnl p•rtio Bank and cash balantss In¢kth a￿etS hekl for Ihird pytie8 ry)mpri5ing of payroll floats hekj for the pwpx)ses of execJJling pa￿￿1 dulles on behaw of diorts. The ¢orrewKling Ilability to rvbjm payroll floats is recoJNsd in olher credit(ws as set out in r￿8 13 below. 2021 2020 8alance at 1 April 2020 Amounts a¢quiTed ounts repaNI 604.267 689.580 573.670 604.267 1604.26n (689.580) 573.670 604,267 13. Cr•dit¢rs: Amgunts falling du• wilhin one yov 2021 2020 Trad8 ueditors Other laxation a￿1 9xial seci Olher creditor5 Ac￿￿al$ ar￿ def•rred inctvne S8.014 86.677 1.023.194 83.925 324.956 152.860 953,547 350,962 1.251.810 1.782,325 1& A¢cYuals and dol•rrnd ineom• 2021 2020 Deferyed income al l April 2020 Resources deferred during the year Amounts released fmm prèvicmts pewity 280.605 1.136 (280.605) 155.477 280.605 (155.477) iA¢ome at 31 Mar¢h 2021 1.136 280.605 Page 42 VOLUNTARY NORFOLK IA company limlted by guarnnte•) MOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 15. Stat•nent of fvnds St•tement of fvnds - cuThent Balanu al 31 March 2021 &*nce at 1 April 2020 Transfers Snlout Incom• Exp•nditurn Unr•striet•d lunds Deslgnatsd funds Property fuThJ S.OlXI General funds Financa and resources 2n.136 520.184 1501213 297.107 Total Unrestricted funds 283.136 520.184 1501,213) 302,107 R8slrlct•d fund5 COMM￿ltieS Ern￿oyment Health 201.534 8.809 267.695 489.757 {394,675} 275.168 {274.128) 1180.7rxi (1.983.795} 13.063) 3.063 293.553 12,912 464.61x1 Total R•strlcted fund$ 478.038 2.94S.625 12.6S2,S981 771.065 Total of funds 761.174 3N65.809 (3.153,8111 1,073,172 Pap 43 VOLUNTARY NORFOLK (A company limlted by guarnntee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IJIARCH 2021 1& of funds (Cont￿￿d) ststtment of lunds- prfory•ar Balance at 31 March 2020 Balance al Unrestricted funds D•signat•d funds Prcyerty G•n¢ral funds Finance and rey)ur¢e8 232.034 6￿.656 {554.554) 278, 736 Total Unrestr5cted funds 237.034 6L¥I.656 (554.554) 283.136 Restrlcted funds CommuThties Employment Heatth 134.933 6.7&1 291,381 654.257 (587,656J 104.473 (102,474J 2,006, 159 (2,029,845J 201.534 8.809 26T.695 433.064 2.764.889 (2.719.915J 478.038 Totsl of fvnds 670.098 3.364545 (3.274.469J 761,774 Page 44 VOLUNTARY NORFOLK (Acompany limited by guarantee) NOTES TO THE FJNANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 15. Stsl¢m•nl of fundy {¢ontinwd) Communltl•s Crynmunities reFffesents those reslricted furxls urKJer marwènt of charity to deliver volunteering services ar￿ ¢ommunity development opFKxtunib"es. The mos# wgnificant balan¢es carried forward are £202.11612020.' £47,760) Telaknng to Frethty Greated al￿ £35.213 12020.. £68.2591 relating to Wothng Togèth8r. Employm•nl Employrnenl represents thctse reslricted lund5 under management of the tharity to deliver supwl services reaching those less aNe to arLe5s employmenl 0￿*Y1unrtIe5 and training. The most significanl closng balar￿eS relate to ￿rW Community Ccr¢nect(Ws of £36.351 12020.. £23,581) and Awards for all of £6.19812￿2O.' £6.198>. Health represents those reslricted fu￿lS uThJer management of the charity to deliver voluntew projects ithin hosprtals and the wder community. The most sgnificant closing balances relate to Health & Wellbeing Volunteer servi￿ of £61.22312020'.Nil). Better Together of £114.66012020." £197.2581 and Young Carer5 & Family SupFK)rt Service £60.18412020.' £46.224). D•signaled Property Fund Th8 tnjstees have eaMw￿j a sum of £S.OQ) in rewt of pot8nllal futurg property costs. 1& Swnm¥y of funds Summ*y of funds . current year Balance at 31 March Balance at 1 April 2020 Transfers Inloul Income Expendlture tkngnat&J furnls General fund$ R•strictèd fLTh1s 5.000 278.136 478.038 5.000 297.107 771.065 520.184 (501213} 1945.625 12.652.59B} 761.174 3,465.809 (3,153M11} 1.073,172 Page 45 VOLUNTARY NORFOLK IA company Ilmlted by guarnnts*} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2021 Sufflmary of funds Icontlnu•d) Sufflmary of funds . piior ye Balance at I WI 2019 Inco￿ Expenthtvre 31 M8rGh 2020 Designated fwKbs General fuTrJ5 R•stricte(I fuwKIs 232.034 6￿.656 (554.554) 433.064 2764.889 (2.719.915) 278. 136 478.038 670,098 1365.545 (3.274.469) 761.174 17. Analysls of n•t ass•ts b•t*wn fund$ AThalysl¥ of n¢t ass¢ts b•tw••n fvfid$. ¢uffent Totsl funds 2021 fund$ 2021 fund5 2021 Tangib￿ fixed assets Intangi￿¢ fixe(l awts Current assets CrwJitor5 due wthin one year 10.373 10.373 5.208 5.208 1.538.336 2.309.401 {1.251.8101 {1.251.8101 771.065 Total 771.06S 302.107 1,073.172 Anafy$is of net assets betwwn funds- prlor y Restncted Unrestricted funds funds 2020 2020 Total fvnds 2020 Tangible fixed Intangible fixed assats Current assets Creditors du8 wlhin one year 9.111 9.111 7,816 7.816 2.048,534 Z526.572 (1.782.325) (1.782.325J 478.038 Total 478.038 283.136 T61. 174 Page 46 VOLUNTARY NORFOLK (A company linMt•d by gu4r•ntse) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 18. Re¢onciliation of net mov•n*nl in fvnds to net Gash Ilowfrom op•r•tinu ¥rtivities 2021 2020 Net irTrc(¥ne I￿the year (as per Statement of Financaal Activities) 311.998 91.076 Adjustments for. Depreciation charges Amortisalion charges DecreasellinC￿se} in debtors IDec¥easeyincrease in c¥editors 4.312 15,668 48.242 1540.035) (4.164) 183.121 Nat Cash pro¥rd¢d byl{us¢d Inl op•rndng #Ctl¥i¢iÈs 1172.875) 288.307 19. Analysig of cash and cash •quivalw 2021 2020 C¥h In h8nd 1.679.7S3 1.848.682 Total Gash and cash oqulv*nts 1.679.753 1.848.682 20. Analysls of ehangu In n¢t d•bt Al 31 March 2021 2020 Cash flows Cash al bank arHI in hand 1.848.682 {16J,929} 1.679.753 1,048.682 1168.929) 1,679.753 21. Pensi¢)n comnth•nts The company operates a dèfined ojntribution perrion scheme. The pertsion cosl charge represènts contributions payable and amounted to £82.14912020'. £65.5511. At tho yèar and £nil12020.' Nil) remalied payable. Page 47 VOLUNfARY NORFOLK (A eompany limited by guarnnt••) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 At 31 March 2021 the cOm￿Y hal commitments lo make future minimum lease payments uThJer r￿- cancellable oparating leases as fcAIows.' 2020 Not lat•r than 1 year Later than 1 year and Tr)t later Ihan 5 yws 75.000 39.375 7&000 114.375 114.375 189.375 The followng 18ase paymerts have been rec4￿1$8￿ as ￿ exp￿ in the Statement of financaal activiti 2021 2020 OperatirrfJ lease rentals 62.699 Related party transactlons David Steven Town. a TrnS1￿ of Voluntsry Norfolk. is a Dirèclor of MTM Y(Krth SeNices CIC. DurFng th¢ year ¢ndwl 31 March 2021. Voluntsry N(xfdk invoiced Youth Services CIC £84 for swi¢es irb rèlationship to D8S ch8cks12020." £3361 aThJ £YOO in r¢lab"on to Youth Mwk. MTM Youth S&Ni¢e$ CIC invoicèd Voluntsry Norfdk £57,046 in relab"￿$ to young carer support 5ervice5 (2020." £70,0(K)l. David Stevèn Town vrds not paid txpènstrs this year but was poid £43.20 duriry the prior yèar. David Steven Tcm) has sirKe ￿&gr￿d In Awl 2021. Richard William Pad(ham. a Trustee of Voluntary Nryfdk is a Director of Centre 81 Limited. During the year eThJed 31 March 2021. Vduntary Ncrfolk invoKed Centre 81 Limited £183.60 in relation lo DBS checks. There was no suth paymenls in the prior year. 24. Ag•ncy arrnng•m•nls Voluntary Norfolk act as an agont in distsibuting fuTrJs from Youth Advisory Board IYABI. In the year Ihe charity ￿trAved £288.￿)0 {2020.. £300.5251 and dL$bUts￿ £172.550 (2020.. £326,036) fft)m thè furKI. An amount of £3C(1.47412020.. £191.3741 is Ir￿U￿ed in other (¥editor5 relatirvJ to undi*ributed funds. Page 48