CROSSROADS TENDRING & COLCHESTER LTD Charity Number: 1103860 Company Number: 5019338
TRUSTEES REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
CROSSROADS TENDRING & COLCHESTER LTD
CONTENTS FOR THE YEAR ENDED 31 MARCH 2025
| Page | |
|---|---|
| Legal and administrative information | 1 |
| Trustees Annual Report | 2 - 3 |
| Independent Examiners Report | 4 |
| Statement of Financial Activities | 5 |
| Balance Sheet | 6 |
| Statement of Cash Flow | 7 |
| Notes to the financial statements | 8 - 11 |
CROSSROADS TENDRING & COLCHESTER LTD
LEGAL AND ADMINISTRATIVE INFORMATION FOR THE YEAR ENDED 31 MARCH 2025
| **Draft V1 as at 7th July ** | |
|---|---|
| Charity number | 1103860 |
| Company registration number | 05019338 |
| Registered Office | Suite 3 Unit 3 Bosworth House |
| High Street | |
| Thorpe Le Soken | |
| Essex | |
| CO16 0EA | |
| Trustees | Hugh Beavan (director & trustee) |
| Karoline Hlubek (director & trustee) | |
| Katie Grover (director) | |
| Noreen Stoker (director & trustee) | |
| Darren Wardle (director & trustee) | |
| James Wilson (director & trustee) | |
| Don Miller (director & trustee) | |
| Sandra Gooch (director & trustee) | |
| Company Secretary | Dawn Breame |
| Tracey Bennett | |
| Chairman | Noreen Stoker |
| Accountants | Community360 |
| Winsley's House | |
| High Street | |
| Colchester | |
| Essex | |
| CO1 1UG |
1
CROSSROADS TENDRING & COLCHESTER LTD
CHAIRMAN'S REPORT FOR THE YEAR ENDED 31 MARCH 2025
It is with deep gratitude and a sense of responsibility that I present this year’s Chairman’s Report for Crossroads Tendring and Colchester. As of May 2025, I had the honour of stepping into the role of Chairman, and I want to begin by acknowledging the dedication and compassion of our care team, office staff and Trustees who make this organisation what it is - a lifeline for carers and families in our community.
Service Delivery and Community Impact
Throughout the year, we continued to deliver high-quality care across Tendring and Colchester, with a steady rise in referrals and active clients, culminating in 216 active clients in June 2025. Care hours remained robust, often averaging 595 hours per week, with our team adapting flexibly to the changing needs of families. Encouragingly, most referrals came through personal recommendations - a testament to the reputation we are building on the ground.
The Taster Service, made possible through support from Colchester Catalyst, remained a crucial gateway for new carers to access our services. With a healthy remaining balance of £12,440 in June this initiative continues to reduce barriers for families unsure about seeking support. In addition to this, it has been decided to increase the taster service to 8 hours which will help cement the end user continuing a paid service and add to the growing reputation of Crossroads’ offering. We are also proud to report that our Homecare rating reached a perfect 10, reinforcing our commitment to excellence and compassionate care.
A highlight this year was a public commendation for one of our care staff, Barbara Innis, who was praised by a passer-by for the dignity and warmth shown to a client in the community. Moments like this capture the true spirit of Crossroads.
Workforce and Staff Wellbeing
Staffing remained stable, with 41–42 employees across the year. Several new carers joined, bringing valuable experience and energy to our team, including Wendy Oldfield, Beverley Anderson, Victoria Yeandle and others. We also introduced enhanced pay rate for carers who have worked for Crossroads for more than 5 years as well as continuing to offer an enhanced rate for diplomas. Thus ensuring our wages remain competitive and above the National Minimum Wage.
A new cloud-based wage system was introduced, providing secure access for staff to view payslips and reducing administrative costs. Staff training continued, including moving and handling, first aid, and a substantial investment in e-learning courses.
Financial Performance
Our financial footing remains strong. Despite some months showing operational losses due to payroll timing, we closed the year with an overall loss of £2,987 and a combined account balance of £356,610. Strategic fixed savings across reputable institutions have ensured strong returns - vital in today’s climate.
A notable development was a favourable outcome in an electricity billing dispute, which concluded with a goodwill payment and an apology from the provider. We also welcomed a £5,000 grant from Pacific Life Foundation and increased advertising efforts, including campaigns with the Women’s Institute and local care directories.
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CROSSROADS TENDRING & COLCHESTER LTD
CHAIRMAN'S REPORT FOR THE YEAR ENDED 31 MARCH 2025
Governance and Oversight
This year saw a smooth transition in leadership, and I extend my sincere thanks to Noreen Stoker for her previous service as Chair. Our Board of Trustees has remained consistent, and we are actively seeking to strengthen it in the coming year with additional expertise and representation.
We also completed a mock Care Quality inspection with positive feedback on our staff culture, systems, and progress towards a paperless working environment.
Challenges and Learning
This year was not without its challenges. An employee tribunal was settled out of court - thankfully covered by our insurers. We are currently under inspection from the HMRC inspection and awaiting the results once they have processed all data sent for the last 3 years. Meanwhile we have stopped claiming back training costs if an employee leaves within 1 year. We now also include payable travelling time in the wages calculation to ensure employee do not dip below national minimum wage for hours worked.
Despite these pressures, we maintained our focus on delivering trusted care, retaining staff, and refining internal practices. The service continued uninterrupted - even as we adjusted to client needs, expanded our self-funding capacity, and transitioned several alternative care models.
The Year Ahead
As we look ahead to 2025/26, our priorities remain rooted in growth, compassion, and service. We will expand partnerships, promote our perfect Homecare score, and deepen community outreach. Staff welfare will continue to be a focus, with plans for further training incentives and recognition.
In all things, we remain committed to our mission - to provide respite, dignity, and hope to those who care for others. Thank you once again to each Trustee, supporter, and member of staff for your service this year. Crossroads Tendring and Colchester is thriving because of you.
With appreciation and renewed purpose,
Signed of behalf of the trustees.
James Wilson ……........…………………….. Director Date……..................…...……...… (Chairman from May 2025)
3
CROSSROADS TENDRING & COLCHESTER LTD
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING THE INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025
| Notes Incoming resources Donations & legacies Income from charitable activities 2 Investment income 3 Total incoming resources Resources expended Charitable activities 4/5 Total resources expended Net income/(expense) before transfers Transfer between funds Profit/Loss on sale of assets Net Movement in Funds Balances brought forward at 1st April 2024 Balances carried forward at 31st March 2025 |
Unrestricted funds £ 4,434 646,894 9,427 660,755 675,583 675,583 (14,828) 19,400 524 5,096 403,450 408,546 |
Restricted funds £ - 30,000 - 30,000 18,683 18,683 11,317 (19,400) - (8,083) 8,979 896 |
2025 Total £ 4,434 676,894 9,427 690,755 694,266 694,266 (3,511) - 524 (2,987) 412,429 409,442 |
2024 Total £ 1,840 721,051 8,126 |
|---|---|---|---|---|
| 731,017 | ||||
| 718,471 | ||||
| 718,471 | ||||
| 12,546 - - |
||||
| 12,546 399,883 |
||||
| 412,429 |
The notes on pages 8 - 11 form an integral part of these financial statements.
5
CROSSROADS TENDRING & COLCHESTER LTD
BALANCE SHEET AS AT 31 MARCH 2025
| Notes Tangible Fixed assets 9 Current assets Debtors and prepayments 10 Cash at bank and in hand Creditors: Accounts falling due within one year 11 Net current assets Net assets Financed by Unrestricted funds 14 Restricted funds 13 |
£ £ 12,729 46,609 356,610 403,219 6,506 396,713 409,442 408,546 896 409,442 2025 |
£ £ 2,601 52,148 361,046 413,194 3,366 409,828 412,429 403,450 8,979 412,429 2024 |
£ £ 2,601 52,148 361,046 413,194 3,366 409,828 412,429 403,450 8,979 412,429 2024 |
|---|---|---|---|
| 403,219 6,506 |
413,194 3,366 |
||
| 412,429 | |||
| 403,450 8,979 |
|||
| 412,429 |
For the year ended 31 March 2025 the company was entitled to exemption from audit under section 477 of the Companies Act 2006.
The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.
The directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to companies subject to small companies regime.
The directors declare that they have approved the accounts above.
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Signed Date
Hugh Bevan
Signed Date
James Wilson
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6
CROSSROADS TENDRING & COLCHESTER LTD
STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31 MARCH 2025
| Notes Cash flows from operating activities a Cash flows from investing activities b Cash and cash equivalents at the end of the reporting period Net cash provided by (used in) operating activities Purchase of property, plant and equipment Net cash provided by (used in) investing activities Change in cash and cash equivalents in reporting period Cash and cash equivalents at the beginning of the reporting period Proceeds from the sale of tangible assets |
Unrestricted funds £ 15,144 1,500 (12,995) (11,495) 3,649 352,065 355,714 |
Restricted funds £ (8,083) - - - (8,083) 8,979 896 |
Total 2025 £ 7,061 1,500 (12,995) (11,495) (4,434) 361,046 356,610 |
Total 2024 £ (35,360) |
|---|---|---|---|---|
| - (640) |
||||
| (640) | ||||
| (36,000) 397,044 |
||||
| 361,046 | ||||
| (a) RECONCILIATION OF NET INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES | ||||
| Notes Adjustments for non-cash items: Depreciation charges (Gains)/losses on the sale of fixed assets (increase)/decrease in debtors 5 Increase/(decrease) in creditors 6 Net income/(expenditure) for the reporting period (as per SOFA) Net cash provided by (used in) operating activities |
Unrestricted funds £ 5,096 1,893 (524) 5,539 3,140 15,144 |
Restricted funds £ (8,083) - - - - (8,083) |
Total 2025 £ (2,987) 1,893 (524) 5,539 3,140 7,061 |
Total 2024 £ 12,546 619 - - - |
| 13,165 | ||||
| b) ANALYSIS OF CASH AND CASH EQUIVALENTS | ||||
| Notes Notice deposits (less than 3 months) Total cash and cash equivalents Cash in hand |
Unrestricted funds £ 355,714 - 355,714 |
Restricted funds £ 896 - 896 |
Total 2025 £ 356,610 - 356,610 |
Total 2024 £ 361,046 - |
| 361,046 |
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CROSSROADS TENDRING & COLCHESTER LTD
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
1 Accounting policies
The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year and the preceding year.
1.1 Basis of accounting
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement on Recommended Practise applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)- (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
1.2 Incoming resources
All incoming resources are included in the statement of financial activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income:
Voluntary income is received either by way of grants, donations and gifts or as contractual income in payment for services and is included in full in the statement of financial activities when receivable. Grants where entitlement is not conditional on the delivery of a specific performance by the charity, are recognised when the charity becomes unconditionally entitled to the grant.
Income from investments is included in the year in which it is receivable.
1.3 Resources expended
Expenditure is recognised on a accrual basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure to which it relates
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
1.4 Tangible fixed assets and depreciation
Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at rates calculated to write off the cost less residual value of each asset over its expected life. As follows:
Fixtures, fittings and equipment - 15% Reducing Balance Motor Vehicles - 25% Reducing Balance Computer Equipment - 30% Reducing Balance
1.5 Leasing
Rentals payable under operating leases are charged against income on a straight line basis over the lease term.
16 Going Concern
The charity is operating on a going concern basis
8
CROSSROADS TENDRING & COLCHESTER LTD
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
| 2 Income from charitable activities Grants Respite care Grants Respite care 3 Investment income Bank deposit account 4 Costs of charitable activities by fund type Activity costs Support costs Activity costs Support costs 5 Costs of charitable activities by activity type General funds Governance costs |
Unrestricted 2025 £ - 646,894 646,894 Unrestricted 2024 £ 5,312 694,816 700,128 Unrestricted 2025 £ 9,427 9,427 Unrestricted 2025 £ 434,921 240,662 675,583 Unrestricted 2024 £ 449,550 248,876 698,426 |
Restricted 2025 £ 30,000 - 30,000 Restricted 2024 £ 20,923 - 20,923 Total 2025 £ 9,427 9,427 Restricted 2025 £ 18,683 - 18,683 Restricted 2024 £ 20,045 - 20,045 Total Funds 2025 693,496 770 694,266 |
Total 2025 £ 30,000 646,894 |
|---|---|---|---|
| 676,894 | |||
| Total 2024 £ 26,235 694,816 |
|||
| 721,051 | |||
| Total 2024 £ 8,126 |
|||
| 8,126 | |||
| Total 2025 £ 453,604 240,662 |
|||
| 694,266 | |||
| Total 2024 £ 469,595 248,876 |
|||
| 718,471 | |||
| Total Funds 2024 717,701 770 |
|||
| 718,471 |
9
CROSSROADS TENDRING & COLCHESTER LTD
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
7 Staff costs and emoluments
Total staff costs were as follows:
| Total staff costs were as follows: Wages and salaries Social security costs Pension contributuons |
2025 £ 545,996 27,521 9,034 545,996 |
2024 £ 619,641 26,521 8,702 |
| 619,641 |
8 Particulars of employees:
The average number of employees during the year, was as follows:
| 2025 | 2024 | |||
|---|---|---|---|---|
| No. | No. | |||
| Number of other staff - definable | 41 | 44 |
No employee received remuneration of more than £60,000 During the year (2024 - Nil).
9 Tangible fixed assets
| Cost Balance at 1st April 2024 Additions Disposals Balance at 31st March 2025 Accumulated Depreciation Balance at 1st April 2024 Depreciation Disposals Balance at 31st March 2025 Net book value: at 31st March 2025 at 31st March 2024 |
Computer Equipment £ 11,426 - 11,426 10,663 229 - 10,892 534 763 |
Fixtures & Fittings £ 6,051 - 6,051 5,091 135 - 5,226 825 960 |
Motor Vehicles £ 2,500 12,995 (2,500) 12,995 1,622 1,624 (1,622) 1,624 11,371 878 |
Total £ 19,977 12,995 (2,500) |
|---|---|---|---|---|
| 30,472 | ||||
| 17,376 1,989 (1,622) |
||||
| 17,743 | ||||
| 12,729 | ||||
| 2,601 |
10
CROSSROADS TENDRING & COLCHESTER LTD
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
10 Debtors
| Debtors | ||
|---|---|---|
| 2025 | 2024 | |
| Total | Total | |
| £ | £ | |
| Trade Debtors | 38,415 | 46,896 |
| Prepayments | 8,194 | 5,252 |
| 46,609 | 52,148 |
11 Creditors: amounts falling due within one year
| Trade creditors Accruals and deferred income |
2025 Total £ 579 5,927 6,506 |
2024 Total £ - 3,366 |
|---|---|---|
| 3,366 |
13 Restricted income funds
| 13 Restricted income funds | |||||
|---|---|---|---|---|---|
| Catalyst Other restricted 14 Unrestricted income funds General Funds |
Balance at 01-Apr-24 £ 1,578 7,400 |
Income £ 18,000 12,000 |
Expenditure £ (18,683) - (18,683) Expenditure £ (675,583) |
Transfers £ - (19,400) (19,400) Transfers £ 19,400 |
Balance at 31-Mar-25 £ 896 - |
| 8,978 | 30,000 | 896 | |||
| Balance at 01-Apr-24 £ 403,450 |
Income £ 661,279 |
Balance at 31-Mar-25 £ 408,546 |
15 Related Parties
There were no related parties within the year.
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