**CROSSROADS TENDRING & COLCHESTER LTD** Charity Number: 1103860 Company Number: 5019338
**TRUSTEES REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **CONTENTS FOR THE YEAR ENDED 31 MARCH 2025**
||Page|
|---|---|
|Legal and administrative information|1|
|Trustees Annual Report|2 - 3|
|Independent Examiners Report|4|
|Statement of Financial Activities|5|
|Balance Sheet|6|
|Statement of Cash Flow|7|
|Notes to the financial statements|8 - 11|
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **LEGAL AND ADMINISTRATIVE INFORMATION FOR THE YEAR ENDED 31 MARCH 2025**
||**Draft V1 as at 7th July **|
|---|---|
|**Charity number**|1103860|
|**Company registration number**|05019338|
|**Registered Office**|Suite 3 Unit 3 Bosworth House|
||High Street|
||Thorpe Le Soken|
||Essex|
||CO16 0EA|
|**Trustees**|Hugh Beavan (director & trustee)|
||Karoline Hlubek (director & trustee)|
||Katie Grover (director)|
||Noreen Stoker (director & trustee)|
||Darren Wardle (director & trustee)|
||James Wilson (director & trustee)|
||Don Miller (director & trustee)|
||Sandra Gooch (director & trustee)|
|**Company Secretary**|Dawn Breame|
||Tracey Bennett|
|**Chairman**|Noreen Stoker|
|**Accountants**|Community360|
||Winsley's House|
||High Street|
||Colchester|
||Essex|
||CO1 1UG|
**1**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **CHAIRMAN'S REPORT FOR THE YEAR ENDED 31 MARCH 2025**
It is with deep gratitude and a sense of responsibility that I present this year’s Chairman’s Report for Crossroads Tendring and Colchester. As of May 2025, I had the honour of stepping into the role of Chairman, and I want to begin by acknowledging the dedication and compassion of our care team, office staff and Trustees who make this organisation what it is - a lifeline for carers and families in our community.
## **Service Delivery and Community Impact**
Throughout the year, we continued to deliver high-quality care across Tendring and Colchester, with a steady rise in referrals and active clients, culminating in 216 active clients in June 2025. Care hours remained robust, often averaging 595 hours per week, with our team adapting flexibly to the changing needs of families. Encouragingly, most referrals came through personal recommendations - a testament to the reputation we are building on the ground.
The Taster Service, made possible through support from Colchester Catalyst, remained a crucial gateway for new carers to access our services. With a healthy remaining balance of £12,440 in June this initiative continues to reduce barriers for families unsure about seeking support. In addition to this, it has been decided to increase the taster service to 8 hours which will help cement the end user continuing a paid service and add to the growing reputation of Crossroads’ offering. We are also proud to report that our Homecare rating reached a perfect 10, reinforcing our commitment to excellence and compassionate care.
A highlight this year was a public commendation for one of our care staff, Barbara Innis, who was praised by a passer-by for the dignity and warmth shown to a client in the community. Moments like this capture the true spirit of Crossroads.
## **Workforce and Staff Wellbeing**
Staffing remained stable, with 41–42 employees across the year. Several new carers joined, bringing valuable experience and energy to our team, including Wendy Oldfield, Beverley Anderson, Victoria Yeandle and others. We also introduced enhanced pay rate for carers who have worked for Crossroads for more than 5 years as well as continuing to offer an enhanced rate for diplomas. Thus ensuring our wages remain competitive and above the National Minimum Wage.
A new cloud-based wage system was introduced, providing secure access for staff to view payslips and reducing administrative costs. Staff training continued, including moving and handling, first aid, and a substantial investment in e-learning courses.
## **Financial Performance**
Our financial footing remains strong. Despite some months showing operational losses due to payroll timing, we closed the year with an overall loss of £2,987 and a combined account balance of £356,610. Strategic fixed savings across reputable institutions have ensured strong returns - vital in today’s climate.
A notable development was a favourable outcome in an electricity billing dispute, which concluded with a goodwill payment and an apology from the provider. We also welcomed a £5,000 grant from Pacific Life Foundation and increased advertising efforts, including campaigns with the Women’s Institute and local care directories.
**2**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **CHAIRMAN'S REPORT FOR THE YEAR ENDED 31 MARCH 2025**
## **Governance and Oversight**
This year saw a smooth transition in leadership, and I extend my sincere thanks to Noreen Stoker for her previous service as Chair. Our Board of Trustees has remained consistent, and we are actively seeking to strengthen it in the coming year with additional expertise and representation.
We also completed a mock Care Quality inspection with positive feedback on our staff culture, systems, and progress towards a paperless working environment.
## **Challenges and Learning**
This year was not without its challenges. An employee tribunal was settled out of court - thankfully covered by our insurers. We are currently under inspection from the HMRC inspection and awaiting the results once they have processed all data sent for the last 3 years. Meanwhile we have stopped claiming back training costs if an employee leaves within 1 year. We now also include payable travelling time in the wages calculation to ensure employee do not dip below national minimum wage for hours worked.
Despite these pressures, we maintained our focus on delivering trusted care, retaining staff, and refining internal practices. The service continued uninterrupted - even as we adjusted to client needs, expanded our self-funding capacity, and transitioned several alternative care models.
## **The Year Ahead**
As we look ahead to 2025/26, our priorities remain rooted in growth, compassion, and service. We will expand partnerships, promote our perfect Homecare score, and deepen community outreach. Staff welfare will continue to be a focus, with plans for further training incentives and recognition.
In all things, we remain committed to our mission - to provide respite, dignity, and hope to those who care for others. Thank you once again to each Trustee, supporter, and member of staff for your service this year. Crossroads Tendring and Colchester is thriving because of you.
With appreciation and renewed purpose,
Signed of behalf of the trustees.
James Wilson ……........…………………….. Director Date……..................…...……...… (Chairman from May 2025)
**3**
**CROSSROADS TENDRING & COLCHESTER LTD**
## **STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING THE INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025**
|**Notes**
**Incoming resources**
Donations & legacies
Income from charitable activities
**2**
Investment income
**3**
**Total incoming resources**
**Resources expended**
Charitable activities
**4/5**
**Total resources expended**
**Net income/(expense) before transfers**
**Transfer between funds**
**Profit/Loss on sale of assets**
**Net Movement in Funds**
Balances brought forward at 1st April 2024
Balances carried forward at 31st March 2025|**Unrestricted**
**funds**
**£**
4,434
646,894
9,427
660,755
675,583
675,583
(14,828)
19,400
524
5,096
403,450
**408,546**|**Restricted**
**funds**
**£**
-
30,000
-
30,000
18,683
18,683
11,317
(19,400)
-
(8,083)
8,979
**896**|**2025**
**Total**
**£**
4,434
676,894
9,427
690,755
694,266
694,266
(3,511)
-
524
(2,987)
412,429
**409,442**|**2024**
**Total**
**£**
1,840
721,051
8,126|
|---|---|---|---|---|
|||||731,017|
|||||718,471|
|||||718,471|
|||||12,546
-
-|
|||||12,546
399,883|
|||||**412,429**|
The notes on pages 8 - 11 form an integral part of these financial statements.
**5**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **BALANCE SHEET AS AT 31 MARCH 2025**
|**Notes**
**Tangible Fixed assets**
**9**
**Current assets**
Debtors and prepayments
**10**
Cash at bank and in hand
**Creditors:**
Accounts falling due within one year
**11**
**Net current assets**
**Net assets**
**Financed by**
Unrestricted funds
**14**
Restricted funds
**13**|**£**
**£**
12,729
46,609
356,610
403,219
6,506
396,713
**409,442**
408,546
896
**409,442**
**2025**|**£**
**£**
2,601
52,148
361,046
413,194
3,366
409,828
**412,429**
403,450
8,979
**412,429**
**2024**|**£**
**£**
2,601
52,148
361,046
413,194
3,366
409,828
**412,429**
403,450
8,979
**412,429**
**2024**|
|---|---|---|---|
||403,219
6,506|413,194
3,366||
|||||
||||**412,429**|
||||403,450
8,979|
||||**412,429**|
For the year ended 31 March 2025 the company was entitled to exemption from audit under section 477 of the Companies Act 2006.
The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.
The directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to companies subject to small companies regime.
The directors declare that they have approved the accounts above.
**----- Start of picture text -----**
Signed Date
Hugh Bevan
Signed Date
James Wilson
**----- End of picture text -----**
**6**
**CROSSROADS TENDRING & COLCHESTER LTD**
## **STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31 MARCH 2025**
|**Notes**
**Cash flows from operating activities**
a
**Cash flows from investing activities**
b
**_Cash and cash equivalents at the end_**
**_of the reporting period_**
**_Net cash provided by (used in)_**
**_operating activities_**
Purchase of property, plant and
equipment
**_Net cash provided by (used in)_**
**_investing activities_**
**_Change in cash and cash equivalents_**
**_in reporting period_**
**Cash and cash equivalents at the**
**beginning of the reporting period**
Proceeds from the sale of tangible
assets|**Unrestricted**
**funds**
**£**
15,144
1,500
(12,995)
(11,495)
3,649
352,065
355,714|**Restricted**
**funds**
**£**
(8,083)
-
-
-
(8,083)
8,979
896|**Total**
**2025**
**£**
7,061
1,500
(12,995)
(11,495)
(4,434)
361,046
356,610|**Total**
**2024**
**£**
(35,360)|
|---|---|---|---|---|
|||||-
(640)|
|||||(640)|
|||||(36,000)
397,044|
|||||361,046|
||||||
|**(a) RECONCILIATION OF NET INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES**|||||
|**Notes**
**Adjustments for non-cash items:**
Depreciation charges
(Gains)/losses on the sale of fixed assets
(increase)/decrease in debtors
5
Increase/(decrease) in creditors
6
**_Net income/(expenditure) for the_**
**_reporting period (as per SOFA)_**
**_Net cash provided by (used in)_**
**_operating activities_**|**Unrestricted**
**funds**
**£**
5,096
1,893
(524)
5,539
3,140
15,144|**Restricted**
**funds**
**£**
(8,083)
-
-
-
-
(8,083)|**Total**
**2025**
**£**
(2,987)
1,893
(524)
5,539
3,140
7,061|**Total**
**2024**
**£**
12,546
619
-
-
-|
|||||13,165|
||||||
|**b) ANALYSIS OF CASH AND CASH EQUIVALENTS**|||||
|**Notes**
Notice deposits (less than 3 months)
**Total cash and cash equivalents**
Cash in hand|**Unrestricted**
**funds**
**£**
355,714
-
355,714|**Restricted**
**funds**
**£**
896
-
896|**Total**
**2025**
**£**
356,610
-
356,610|**Total**
**2024**
**£**
361,046
-|
|||||361,046|
**7**
**CROSSROADS TENDRING & COLCHESTER LTD**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025**
## **1 Accounting policies**
The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year and the preceding year.
## **1.1 Basis of accounting**
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement on Recommended Practise applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)- (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
## **1.2 Incoming resources**
All incoming resources are included in the statement of financial activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income:
Voluntary income is received either by way of grants, donations and gifts or as contractual income in payment for services and is included in full in the statement of financial activities when receivable. Grants where entitlement is not conditional on the delivery of a specific performance by the charity, are recognised when the charity becomes unconditionally entitled to the grant.
Income from investments is included in the year in which it is receivable.
## **1.3 Resources expended**
Expenditure is recognised on a accrual basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure to which it relates
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
## **1.4 Tangible fixed assets and depreciation**
Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at rates calculated to write off the cost less residual value of each asset over its expected life. As follows:
Fixtures, fittings and equipment - 15% Reducing Balance Motor Vehicles - 25% Reducing Balance Computer Equipment - 30% Reducing Balance
## **1.5 Leasing**
Rentals payable under operating leases are charged against income on a straight line basis over the lease term.
## **16 Going Concern**
The charity is operating on a going concern basis
**8**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025**
|**2**
**Income from charitable activities**
Grants
Respite care
Grants
Respite care
**3**
**Investment income**
Bank deposit account
**4**
**Costs of charitable activities by fund type**
Activity costs
Support costs
Activity costs
Support costs
**5**
**Costs of charitable activities by activity type**
General funds
Governance costs|**Unrestricted**
**2025**
**£**
-
646,894
**646,894**
**Unrestricted**
**2024**
**£**
5,312
694,816
**700,128**
**Unrestricted**
**2025**
**£**
9,427
**9,427**
**Unrestricted**
**2025**
**£**
434,921
240,662
**675,583**
**Unrestricted**
**2024**
**£**
449,550
248,876
**698,426**|**Restricted**
**2025**
**£**
30,000
-
**30,000**
**Restricted**
**2024**
**£**
20,923
-
**20,923**
**Total**
**2025**
**£**
9,427
**9,427**
**Restricted**
**2025**
**£**
18,683
-
**18,683**
**Restricted**
**2024**
**£**
20,045
-
**20,045**
**Total**
**Funds**
**2025**
693,496
770
**694,266**|**Total**
**2025**
**£**
30,000
646,894|
|---|---|---|---|
||||**676,894**|
||||**Total**
**2024**
**£**
26,235
694,816|
||||**721,051**|
||||**Total**
**2024**
**£**
8,126|
||||**8,126**|
||||**Total**
**2025**
**£**
453,604
240,662|
||||**694,266**|
||||**Total**
**2024**
**£**
469,595
248,876|
||||**718,471**|
||||**Total**
**Funds**
**2024**
717,701
770|
||||**718,471**|
**9**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025**
## **7 Staff costs and emoluments**
## **Total staff costs were as follows:**
||||
|---|---|---|
|**Total staff costs were as follows:**
Wages and salaries
Social security costs
Pension contributuons|**2025**
**£**
545,996
27,521
9,034
**545,996**|**2024**
**£**
619,641
26,521
8,702|
|||**619,641**|
## **8 Particulars of employees:**
The average number of employees during the year, was as follows:
||**2025**||**2024**||
|---|---|---|---|---|
||**No.**||**No.**||
|Number of other staff - definable||41||44|
No employee received remuneration of more than £60,000 During the year (2024 - Nil).
## **9 Tangible fixed assets**
|**Cost**
Balance at 1st April 2024
Additions
Disposals
Balance at 31st March 2025
**Accumulated Depreciation**
Balance at 1st April 2024
Depreciation
Disposals
Balance at 31st March 2025
**Net book value:**
at 31st March 2025
at 31st March 2024|**Computer**
**Equipment**
**£**
11,426
-
**11,426**
10,663
229
-
**10,892**
**534**
**763**|**Fixtures &**
**Fittings**
**£**
6,051
-
**6,051**
5,091
135
-
**5,226**
**825**
**960**|**Motor**
**Vehicles**
**£**
2,500
12,995
(2,500)
**12,995**
1,622
1,624
(1,622)
**1,624**
**11,371**
**878**|**Total**
**£**
19,977
12,995
(2,500)|
|---|---|---|---|---|
|||||**30,472**|
|||||17,376
1,989
(1,622)|
|||||**17,743**|
||||||
|||||**12,729**|
||||||
|||||**2,601**|
**10**
## **CROSSROADS TENDRING & COLCHESTER LTD**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025**
## **10 Debtors**
|**Debtors**|||
|---|---|---|
||**2025**|**2024**|
||**Total**|**Total**|
||**£**|**£**|
|Trade Debtors|38,415|46,896|
|Prepayments|8,194|5,252|
||**46,609**|**52,148**|
## **11 Creditors: amounts falling due within one year**
|Trade creditors
Accruals and deferred income|**2025**
**Total**
**£**
579
5,927
**6,506**|**2024**
**Total**
**£**
-
3,366|
|---|---|---|
|||**3,366**|
## **13 Restricted income funds**
|**13 Restricted income funds**||||||
|---|---|---|---|---|---|
|Catalyst
Other restricted
**14**
**Unrestricted income funds**
General Funds|**Balance at**
**01-Apr-24**
**£**
1,578
7,400|**Income**
**£**
18,000
12,000|**Expenditure**
**£**
(18,683)
-
**(18,683)**
**Expenditure**
**£**
**(675,583)**|**Transfers**
**£**
-
(19,400)
**(19,400)**
**Transfers**
**£**
**19,400**|**Balance at**
**31-Mar-25**
**£**
896
-|
||**8,978**|**30,000**|||**896**|
||**Balance at**
**01-Apr-24**
**£**
**403,450**|**Income**
**£**
**661,279**|||**Balance at**
**31-Mar-25**
**£**
**408,546**|
## **15 Related Parties**
There were no related parties within the year.
**11**