2023-03-31-accounts - Age UK Norwich

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							Page
Trustees' annual report (incorporating			the	directors'	report)
Independent auditor's	report to	the members					27
Statement offinancial	activities	(including		income and expenditure		account)	31
Balance sheet							32
Statement ofcash flows							33
Notes to the financial	statements						34

Senior management	Dan Skipper - Chief Executive	Dan Skipper - Chief Executive	Dan Skipper - Chief Executive
	Simon Mayes - Finance	and Governance				Lead (resigned		April 2022)
	JoWillingham - Information, Advice			&	Welfare Manager
	Jeremy Goes - Corporate		Relationship		Manager
	Rebecca Purling —Quality		Assurance		Lead (appointed		April 2022)
	Natasha Fan - Client Support Manager
	Michael Barber - Health	&	Community		Support Manager
	Jamie Price - Head ofOperations
Patron	William Armstrong OBE
Auditor	Lovewell Blake LLP
	Chartered accountants	&	statutory	auditor
	Bankside 300
	Peachman Way
	Broadland Business Park
	Norwich
	NR7 OLB
Bankers	National Westminster Bank pic
	45 London Street
	Norwich
	Norfolk
	NR2 1HX
Honorary solicitors	Hatch Brenner
	4Theatre Street
	Norwich
	NR2 1QY

					2023		2022
				Unrestricted	Restricted
				funds	funds	Totalfunds	Total funds
			Note	8	6	6	5
Income and endowments
Donations and legacies			5	27,928	3,059	30,987	45,195
Charitable activities			6	498,123	405,271	903,394	830,537
Other trading activities			7	3,755	7,281	11,036	22,450
Investment income			8	5,302		5,302	690
Other income			9				505
Total income				535,108	415,611	950,719	899,377
Expenditure
Raising funds
Costs of raising funds			10	(36,943)		(36,943)	(60,808)
Charitable activities			11	(594,142)	(478,405)	(1,072,547)	(759,091)
Total expenditure				(631,085)	(478,405)	(1,109,490)	(819,899)
Net (expenditure)/income		before	transfer of
funds				(95,977)	(62,794)	(158,771)	79,478
Transfers between	funds			(9,550)	9,550
Net movement in funds				(105,527)	(53,244)	(158,771)	79,478
Reconciliation offunds
Total funds brought	forward			442,527	96,523	539,050	459,572
Total funds carried forward				337,000	43,279	380,279	539,050

31 March 202	3
					2023		2022
				Note	6
Fixed assets
Tangible fixed assets				16		28,536		33,200
Investments				17		1		1
						28,537		33,201
Current assets
Stocks				18			587
Debtors				19	262,195		36,984
Cash at bank and	in	hand			941,153		858,643
					1,203,348		896,214
Creditors: Amounts		falling due within
one year				20	(532,539)		(51,760)
Net current assets						670,809		844,454
Total assets less	current		liabilities			699,346		877,655
Creditors: Amounts		falling due after
more than one year				21		(319,067)		(338,605)
Net assets						380,279		539,050
Funds ofthe charity
Restricted funds						43,279		96,523
Unrestricted funds						337,000		442,527
Total charity funds				22		380,279		539,050

				2023	2022
				6
Cash flows from operating		activities
Net (expenditure)/income				(158,771)	79,478
Adjustments for:
Depreciation oftangible fixed assets				5,583	4,911
Other interest receivable and similar income				(5,302)	(690)
Interest payable and similar		charges			(417)
Other interest payable					417
Changes/n:
Stocks				587
Trade and other debtors				(225,211)	14,065
Trade and other creditors				461,241	(63,718)
Cash generated from operations				78,127	34,046
Interest received				5,302	690
Net cash from operating activities				83,429	34,736
Cash flows from investing		activities
Purchase oftangible assets				(919)	(5,376)
Proceeds from sale ofother		investments			540,000
Net cash (used in)/from investing activities				(919)	534,624
Cash flows from financing		activities
Repayments of borrowings					(100,000)
Net cash used in financing	activities				(100,000)
Net increase in cash and cash equivalents				82,510	469,360
Cash and cash equivalents		at beginning	ofyear	858,643	389,283
Cash and cash equivalents		at end ofyear		941,153	858,643

Donation	s and legacies
			Unrestricted	Restricted	Total Funds
			Funds	Funds	2023
			8		6
Donations
Donations	and legacies		15,202	3,059	18,261
Gifts
Donated	facilities - Marion Road	Day Centre
Donated	services - professional	fees and prizes	12,726		12,726
			27,928	3,059	30,987
			Unrestricted	Restricted	Total Funds
Donations			Funds	Funds f	2022 6
Donations	and legacies		23,462	500	23,962
Gifts
Donated facilities - Marion Road		Day Centre	15,500		15,500
Donated services - professional		fees and prizes	5,733		5,733
			44,695	500	45,195

S tO the finanCial Statem r ended 31 March 2023	ente fcondnvaaI
L Charitable activities
Grants
Grants were received as follows:
		2023 6	2022f
Information, Advice 6Advocacy:
The Henry Smith Charity		60,000	48,083
Anonymous Trust		45,736
Big Lottery Norfolk Community Foundation		11,435 6,875	45,738 4,200
Geoffrey Watling		6,667
Earl of Northampton's Charity - Mercers		6,626	6,185
Voluntary Norfolk		4,550
The Norwich French Church Charity		2,300	1,500
Gannet Foundation		1,544
Norwich Consolidated Charities		1,000	12,738
The Edward Gostling Foundation			3,750
Charles Littlewood Hill Trust			2,000
Health tt Community
Anonymous Trust		97,991
Big Lottery Fund Earl of Northampton's Charity - Mercers		26,681 26,505	119,167
Martin Lang Foundation Age UK Active Norfolk		5,000 3,050 3,000	6,905 9,900
Norwich City Council Community	Conversation	1,000
Banatts Cooke		250
Sport England Norwich Consolidated Charities			22,171 18,056
The Edward Gostling Foundation			8,750
Paul Bassham Charitable Trust			2,000
The Helen Hamlyn Trust			2,000
The Lady Hind Trust Norwich City Council - Chess Age UK - MCST Norfolk Community Foundation		29,932 17,053 10,000	2,000 3,638
R C Snelling Grant			1,000
Age Healthy Norwich Norfolk Community Foundation		20,176	6,408
Norwich City Council Anonymous Trust Garfield Weston		14,630 10,667	25,000

r ended 31 March	202	3
				2023	2022
				6
Income Generation
Age UK Research				10,000
Age UK TAM Exit				7,469	7,469
Age UK - MCST				5,000
Age UK Pop Health				450
Age UK Warm Home					9,424
Norwich Kickstarter CC Scheme					4,493
				435,587	372,575
Contracts &Service Level Agreements
				2023 6	2022f
Information, Advice &Advocacy:
Norfolk Citizen Advice - One		Norwich		96,912	96,912
Age UK Norfolk —Norfolk County			Council	57,084	18,000
Norfolk Citizen Advice -	Interact			36,401	24,487
Norwich City Council Consortium				20,872	12,026
Norfolk County Council				16,944	12,171
Norfolk Community Law	Service —Norfolk County
Counct				15,848	7,924
Later Life Planning —Hickman		Supplies		960	960
Equal Lives				8,134
Norfolk County Council					7,924
Ifeslth &Community:
Norfolk &Waveney Integrated		Care System—
Community Support				58,091	58,091
UK Health Coaching				18,000
Gunthorpe Ward				5,800
Norfolk County Council					75,000
Income Generation:
Marion CIO Management	Services			16,680	3,750
Age UK SPA				5,000	10,000
UEA Student Placements				559	1,337
Age Healthy Norwich:
UK Health Coaching				72,000
One Norwich Practices				36,115	15,048
EPIC Digital				2,170
				467,570	343,630
Client Fees
				2023	2022
					6
Day Centre				237	114,332
Total				903,394	830,537

					Unrestricted	Restricted	Total Funds
					Funds f	Funds f	2023 E
	Fundraising				3,755	7,281	11,036
					Unrestricted	Restricted	Total Funds
					Funds F	Funds f	2022 f
	Fundraising				12,300	10,150	22,450
8.	Investment	income
				Unrestricted	Total Funds	Unrestricted	Total Funds
				Funds f	2023 f	Funds f	2022 f
	Investment	income		5,302	5,302	690	690
9.	Other income
				Unrestricted	Total Funds	Unrestricted	Total Funds
				Funds f	2023 f	Funds f	2022 f
	Loan interest grant					417	417
	Other income					88	88
						505	505
10.	Costs ofraising funds
				Unrestricted	Total Funds	Unrestricted	Total Funds
				Funds f	2023 f	Funds f	2022
	Cost ofgenerating		income	24,217	24,217	55,075	55,075
	Cost of professional the charity		services donated to	12,726	12,726	5,733	5,733
				36,943	36,943	60,808	60,808

		Operational	Operational		TotalFunds
		staff costs 6	costs 6	Supportcosts	2023 f
Information,	Advice &Advocacy	341,599	44,612	71,268	457,479
Health &Community		241,121	75,483	58,410	375,014
Income Generation		61,785	15,225	6,870	83,880
Age Healthy	Norwich	73,082	45,872	12,406	131,360
Governance	costs	12,416	12,398		24,814
		730,003	193,590	148,954	1,072,547
		Operational	Operational		Total Funds
		staff costs	costs	Support costs	2022
		6	8	8	6
Information,	Advice 8 Advocacy	231,131	17,898	53,598	302,627
Health &Community		114,442	43,640	29,960	188,042
Day Care 8	Dementia	132,020	27,922	34,542	194,484
Income Generation		12,226	8,666		20,892
Age Healthy	Norwich	6,723	2,678	1,231	10,632
Governance	costs	28,260	14,154		42,414
		524,802	114,958	119,331	759,091

Support cost	s are made up as follows:
		2023	2022
		6	6
Building 8 Office		74,791	39,899
Management,	Admin &Finance	48,802	42,479
Governance	&Risk Management	24,814	42,414
		148,407	124,792

Yea	r ended	3	1 March	2023
	Analysis	of	governance	costs
					2023	2022
					6	6
	Audit fees				11,040	12,324
	Governance				13,774	30,090
					24,814	42,414
12.	Net (expenditure)/income
	Net (expenditure)/income			is stated after charging/(crediting):
					2023	2022
					6
	Depreciation		oftangible	fixed assets	5,583	4,911
	Operating	lease costs - hire ofother assets			675	1,555
	Auditor's	Remuneration			11,040	12,324
	Rent payable				22,500	26,750
13.	Auditors	remuneration
					2023	2022
					6	6
	Auditor's	Remuneration		-audit	11,040	10,614
	Auditor's	Remuneration		-accrual
	adjustment					1,710

Staffcosts
The total staff costs	and	employee		benefits for the reporting			period are analysed as follows:
							2023 6	2022 f
Wages and salaries							702,450	515,182
Social Security costs							53,795	33,630
Employer contributions		to pension
plans							23,872	18,226
							780,117	567,038
The average head	count of employees				during	the year was 37 (2022: 30). The average		number of
full-time equivalent	employees		during the		year is analysed		as follows:
							2023	2022
							No.	No.
Direct charitable, management			and	administration			23	22

16.	Tangible fixed assets
		Leasehold
		property	Equipment	Total
			K	K
	Cost
	At 1 April 2022	44,340	68,181	112,521
	Additions		919	919
	At 31 March 2023	44,340	69,100	113,440
	Depreciation
	At 1 April 2022	44,340	34,981	79,321
	Charge for the year		5,583	5,583
	At 31 March 2023	44,340	40,564	84,904
	Carrying amount
	At 31 March 2023		28,536	28,536
	At 31 March 2022		33,200	33,200
17.	Investmenhl
				Shares in
				group
				undertakings
				F
	Cost or valuation
	At 1 April 2022 and 31 March 2023
	Impairment
	At 1 April 2022 and 31 March 2023
	Carrying amount
	At 31 March 2023
	At 31 March 2022

						2023	2022
						8	E
	Current assets					1	1
	At 31 March 2023					1	1
	Representing
	Share Capital
18.	Stocks
						2023	2022
						6
	Stock - Dementia		Friendly		Norwich		587
19.	Debtors
						2023	2022 f
	Trade debtors					196,682	14,529
	Prepayments	and	accrued		income	65,513	21,575
	Other debtors						880
						262,195	36,984
20.	Creditors: Amounts			falling due within one year
						2023	2022
							F
	Trade creditors					6,859	6,524
	Accruals and deferred			income		487,163	15,235
	Other creditors					8,516
	Amounts owed to subsidiary					1	1
	Pension					30,000	30,000
						532,539	51,760

				2023	2022
				8	8
Defened	income	brought	forward		35,315
Released	during	the year			(35,315)
Deferred	during	the year		462,381
Deferred	income	carried	forward	462,381

2023	2022
6
319,067	338,605

Ye	ar ended 3	1 March	2023
22.	Analysis of	charitable	funds
	Unrestricted	funds
	2023
								Gains,
								losses &	At 31 INar
				At 1 Apr 2022f		Income f	Expenditure f	transfersf	2023
	General fund				9,572	523,816	(419,485)	(15,383)	98,520
	2022
								Gains,
								losses &	At 31 INar
				At1Apr2021f		Income 6	Expenditure	transfers 6	2022
	General fund				71,433	514,566	(435,592)	(140,835)	9,572
	Designated	funds
	2023
								Gains,
								losses &	At 31 INar
				At	1 Apr 2022 6	Incomef	Expenditure	transfers	2023 f
	Depreciation	reserve			33,603		(4,777)		28,826
	Organisational	development
	(HOO)				84,754		(41,010)		43,744
	Marion building costs				22,551	11,292	(1,500)		32,343
	Governance	improvement			28,590		(28,590)
	Service stability 8 development				130,844				130,844
	Day care and	dementia			15,510		(18,434)	2,924
	Patient wellbeing support				32,103		(29,380)		2,723
	Technology review				15,000		(15,641)	641
	Quality assurance Supervisor				70,000		(66,101) (6,167)	(3,899) 6,167
					432,955	11,292	(211,600)	5,833	238,480
	2022
								Gains,
								losses &	At 31 Mar
				At	1 Apr 2021f	Income	Expenditure 6	transfers 6	2022
	Depreciation reserve Market research Organisational development				32,735 10,440		(4,508) (7,980)	5,376 (2,460)	33,603
	(HOO)				90,000		(5,246)		84,754
	Marion building costs				26,000		(3,449)		22,551
	Governance improvement Service stability &development				30,000 162,000		(1,410) (31,156)		28,590 130,844
	Day care and dementia Patient wellbeing support						(5,306)	20,816 32,103	15,510 32,103
	Technology review							15,000	15,000
	Quality assurance							70,000	70,000
					351,175		(59,055)	140,835	432,955

Analysis ofnet asset	s between funds
		Unrestricted	Restricted	Total Funds
		Funds	Funds	2023
		5		6
Tangible fixed assets		28,536		28,536
Investments		1		1
Current assets		627,530	43,279	670,809
Creditors greater than	1 year	(319,067)		(319,067)
Net assets		337,000	43,279	380,279
		Unrestricted	Restfficted	Total Funds
		Funds	Funds	2022
		6		r
Tangible fixed assets		33,200		33,200
Investments		1		1
Current assets		747,931	96,523	844,454
Creditors greater than	1 year	(338,605)		(338,605)
Net assets		442,527	96,523	539,050
Analysis ofchanges	In net debt
		At		At
		1 April 2022	Cash flows 6	31 March 2023 5
Cash at bank and in hand		858,643	82,510	941,153

The	total	future	minimum	lease	payments	under	non-cancellable	operating	leases are as	follows:
									2023 8	2022 f
									20,236	236
									20,202	439
									40,438	675