2022-03-31-accounts - Cardiff And Vale Citizens Advice Bureau

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1	Trust Information
	1.1 Constitution
	1.2 Addresses
	1.3 Board ofTrustees
	1.4 Induction ofTrustees
	1.5 Conflict ofInterest
	1.6 Organisational Structure
	1.7 Senior Staff
	1.8 Statutory Requirements
2	Aims and Objectives
	2.1 Public Benefit
3	Trustees' Annual Report
	3.1 Introduction
	3.2 Service Provided
	3.3 Volunteers
	3.4 Future Funding 8	Service Delivery
	3.5 Employment Success
4	Financial Review
	4.1 Risk Assessment
	4.2 Reserves Policy
	4.3 Investment Policy
5	Financial Review ofthe Year:
	Independent Auditors'	report	17-21
	Statement offinancial activities		22
	Balance sheet		23-24
	Statement ofcash flows		25
	Notes to the financial statements		26-50

Legal Advisers:	Legal Advisers:		Paul Archer —HR Adviser
			21 Cox Stalls
			Wooton Bassett
			Swindon
			SN4 7AW
			Berry Smith - Conveyancing	Adviser
			Haywood House
			Dumfries Place
			Cardiff
			CF103GA
Statutory	Auditors	8	Azets Audit Services
Chartered	Accountants:		Ty Derw
			Lime Tree Court
			Cardiff Gate Business Park
			Cardiff
			CF23 8AB

Trustee	Member organisation	Position
	(ifappropriate)
Chris Graham		Trustee/Director
Dave Browne		Trustee/Director	—resigned 26.11.20
Steve Davis		Trustee/Director
Roy Edwards		Trustee/Director
Peter Trott		Chair/Trustee/Director
Denise Goode		Trustee/Director
Louisa Scadden		Trustee/Director
Lauren Fear		Trustee/Director
Michael Trickey		Trustee/Director
Helen Morgan		Treasurer/Trustee/Director 25.06.20		-joined
Mike Spencer		Trustee/Director	—joined 25.06.20
Lynne Hamilton		Trustee/Director	—joined 27.08.20
Cathryn Mayo		Trustee/Director	—joined 26.11.20
Jane Clay		Com pa ny Secreta	ry

ACV Service D	elivery Information 2020	/21
Funder	project		Duration
	Core service - generalist	and	Commissioned contract until
Cardiff Council	specialist advice in Cardiff	(via	31.03.22 (option for 2year
	f2f, tele hone 8 digital)		extension)

Vale of		Core service —generalist
Glamorgan		advice in the Vale (via	3year grant	to 31/03/22
Council		telephone, f2f 8 digital)
		Consumer Advice (including
BEISvia Citizens Advice		Energy and Seams)— telephone, webchat 8 email advice service across England	Grant currently ending 31.03.21. Will be renewed
		8 Wales
		Advicelink Cymru-
		Community Focussed
		(generalist f2f), Specialist
Welsh Government	via	advice (f2f) both across Cardiff 8 Vale. Pan Wales remote service	Grant funding now extended until March 2022
Citizens Advice		(generalist, debt 8benefits
		specialist) via telephone 8
		digital.
DWP via Citizens Advice		Pensionwise —pan Wales pensions guidance (f2f8 hone)	Current grant ends 31.03.21.Will be renewed for one year
Money and Pension Service (MaPS) via		MaPS Webchat —specialist debt advice in England 8 Wales via webchat	Current grant ends 31.03.21.Will be renewed for one year
Citizens Advice
Motor Neurone Disease Association		MND —specialist benefits telephone advice for the MND service across England 8 Wales	2year grant ending 31.12.21
		Help to Claim —F2F, Phone 8
		webchat advice helping people
DWP via Citizens Advice		make a first UC claim in Cardiff 8 Vale; also the England 8	Current grant	ends 31/03/22
		Wales H2C Back-up telephone
		service
Welsh Government via Citizens Advice		EU Citizens Rights —advice on generalist issues and help to claim settled status; also s ecialist advice on	1 year grant due	to end 31.12.21

	discrimination and
	employment —across parts of
	South, West and Mid Wales
	(f2f8 tele hone)
Welsh Government via Citizens Advice	Private Renta I Sector— specialist debt advice to private rental sector tenants	Current grant	until March 2022
	across Wales (via telephone)
	Income Maximisation-
Welsh Government via Citizens Advice	helping to engage with and advise clients from BAME community in Cardiff (f2f8	Initial grant (expected	until 31.03.21 to continue)
	tele hone)
	Building additional capacity
Welsh Govt via Citizens Advice	for employment advice (training 8 advice provision f2f	31.03.21 (expected to continue)
	8 tele hone)
BEISvia Citizens Advice	Providing additional resource on telephone, webchat 8 email —across Wales	Grant until 31/10/21

		Unrestricted	Unrestricted	Restricted	TotalUnrestricted	TotalUnrestricted	Restricted	Total
			funds	funds		funds	funds
			2021	2021	2021	2020	2020	2020
		Notes	f
In om nd	endowments		from:
Donations			330		330	300		300
Charitable
activities			206,473	4,132,3634,338,836		207,662	3,381,6993,589,361
Other
income			1,298		1,298	3,102	6,435	9,537
Total income			208,101	4,132,3634,340,464		211,064	3,388,1343,599,198
Ex enditure	on:
Charitable
activities			71,877	3,958,6094,030,486		79,682	3,237,4633,317,145
Gross transfers
between funds						(7)
Net income	forthe
year/Net
movement	in funds
			136,224	173,754	309,978	131,375	150,678	282,053
Fund balances		at 1
April 2020			653,458	326,349	979,807	522,083	175,671	697,754
Fund balances		at 31
March 2021			789,682	500,1031,289,785		653,458	326,349	979,807

					2021	2020
				Notes
Fixed assets
Tangible assets				10	424,735	368,493
Current assets
Debtors					641,748	87,940
Cash at bank and in		hand			661,185	826,440
					1.302,933	914.380
Creditors: amounts	falling due
within one year				12	(221,818)	(42,329)
Net current assets					1,081,115	872,051
Total assets less current			liabilities		1,505,850	1,240,544
Creditors: amounts	falling due
after more than one		year
				13	(216,065)	(260,737)
Net assets					1,289,785	979,807
Income funds
Restricted funds				16	500,103	326,349
Unrestricted funds
Designated funds				17	300,192	300,192
General unrestricted		funds			489,490	353,266
					789,682	653,458
					1,289,785	979,807

				2021	2020
			Notes	E	f
Cash flows from operating		activities
Cash (absorbed by)/generated			22
from operations				(22,243)	198,768
Investing	activities
Purchase	oftangible fixed	assets		(90,431)	(66,334)
Proceeds	on disposal oftangible
fixed assets					190
Net cash	used in investing
activities				(90,431)	(66,144)
Financing	activities
Repayment of bank loans				(52,581)	(7,256)
Net cash	used in financing
activities				(52,581)	(7,256)
Net (decrease)/increase in		cash and
cash equivalents				(165,255)	125,368
Cash and	cash equivalents	at beginning
ofyear				826,440	701,072
Cash and	cash equivalents	at end	of
year				661,185	826,440

			Unrestricted	Unrestricted
			funds	funds
			2021	2020
			E	E
Donations	and	gifts	330	300

				2021	2020
				E	E
Performance related grants				4,286,613	3,535,949
Sundry	income			5,503	13,955
Social Enterprise		Training Income		46,720	39,457
				4,338,836	3,589,361
Analysis	by fund
Unrestricted funds				206,473	207,662
Restricted funds				4,132,363	3,381,699
				4,338,836	3,589,361
Performance related grants
Welsh Government				1,942,544	1,083,567
Money	Advice Service				240,089
Citizens	Advice				21,159
Money	and Pensions Service			492,884
Cardiff	County Council			320,000	360,305
Vale of	Glamorgan	County Borough Council		154,250	154,250
Department for Work 8 Pensions				274,921	660,683
BEIS				985,163	942,896
MND Association				73,000	73,000
Martin	Lewis			29,647
Ofgem				13,370
National	Trading	Standards	Institute	833
				4,286,613	3,535,949

		UnrestrictedUnrestricted	UnrestrictedUnrestricted	Restricted	Total
		funds	funds	funds
		2021	2020	2020	2020
Other	income	1,298	3,102	6,435	9,537

Charitable	activities	activities
					Welfare &	Debt	Financial	General	Consumer		Total	Total
					Benefits	Advice	Guidance	Advice	Advice	Admin	2021	2020
					2021	2021	2021	2021	2021	2021
					f	f	f	f	f	f	f	f
Staff costs					699,014	491,843	169,991	1,289,336	414,360	-	44 3,064,5	2,467,988
Sub-contracted		disbursements			80,350	56,536	19,540	148,206	47,630		2 352,26	324,752
Travel costs - volunteers												3,700
Travel costs - staff					313	220	76	578	186		1,373	39,621
Grant repayments					12,034			104,374			116,408
Other staff	costs - recruitment			8 training	18,204	12,809	4,427	33,578	10,792		79,810	36,463
					809,915	561,408	194,034	1,576,072	472,968	-	3,614,397	2,872,524
Share ofsupport		costs (see note 7)			93,877	66,054	22,830	173,157	55,648		411,566	439,883
Share ofgovernance			costs (see	note 7)						4,523	4,523	4,738
					903,792	627,462	216,864	1,749,229	528,616	4,523	4,030,486	3,317,145
Analysis by	fund
Unrestricted	funds				71,877						71,877	79,682
Restricted funds					831,915	627,462	216,864	1,749,229	528,616	4,523	3,958,609	3,237,463
					903,792	627,462	216,864	1,749,229	528,616	4,523	4,030,486	3,317,145
						34

Forthe year	end	ed 3	1 March 2	020
					Welfare 8	Debt	Financial	General	Consumer	Adrnin	Total
					Benefits	Advice	Guidance	Advice	Advice		2020
					E	E	E	E	E	E	E
Staff costs					562,941	396,099	136,900	1,038,349	333,699	-	2467988
Sub-contracted		disbursements			70,400	49,018	205,334				324,752
Travel costs	- volunteers				844	594	205	1,557	500		3,700
Travel costs	—staff				9,038	6,359	2,198	16,669	5,357		39,621
Other staff	costs - recruitment			8 training	8,317	5,852	2,023	15,341	4,930		36,463
					651,540	457,922	346,660	1,071,916	344,486	-	2,872,524
Share ofsupport		costs (see note 7)			100,336	70,599	24,400	185,070	59,478		439,883
Share ofgovernance			costs (see	note 7)						4,738	4,738
					751,876	528,521	371,060	1,256,986	403,964	4,738	3,317,145
Analysis by	fund
Unrestricted	funds				79,682						79,682
Restricted funds					672,194	528,521	371,060	1,256,986	403,964	4,738	3,237,463
					751,876	528,521	371,060	1,256,986	403,964	4,738	3,317,145
					35

Support costs	Support costs
		Support	Governance	2021	SupportGovernance		2020
		costs	costs		costs	costs
		f	f	f	f	f	f
Staff costs		3,596		3,596	104,101		104,101
Depreciation		34,189		34,189	17,205		17,205
Property costs-		11,250		11,250	23,085		23,085
Property costs-		64,652		64,652	41,509		41,509
Telephone		74,379		74,379	58,766		58,766
Printing, postage
8 stationery		20,872		20,872	20,504		20,504
General
insurance		13,515		13,515	3,306		3,306
Equipment	8
software rental		136,584		136,584	107,512		107,512
Books &
publications		25,956		25,956	12,629		12,629
Mortgage	interest
8 bank charges		11,475		11,475	11,873		11,873
Legal &
profess iona	I	12,983		12,983	11,645		11,645
Other office
overheads		2,115		2,115	27,748		27,748
Audit fees			4,500	4,500		4,500	4,500
Trustees'
expenses			23	23
Other
governance	costs					238	238
		411,566	4,523	416,089	439,883	4,738	444,621
Analysed between
Charitable
activities		411,566	4,523	416,089	439,883	4,738	444,621

Employees
		2021	2020
		Number	Number
		120	112
Employment	costs	2021 f	2020 f
Wages and	salaries	2,752,519	2,320,436
Social security costs		223,790	179,158
Other pension costs		91,831	72,495
		3,068,140	2,572,089

The num were:	ber ofemployees whose annual	remuneration was f60,000 or	more
		2021	2020
		Number	Number
E60,000	- E70,000	1	1

Tangible fixe	d assets
			Freehold	Fixtures	Total
			land and	and
			buildings	equipment
			E	E
Cost
At 1 April 2020			315,000	189,471	504,471
Additions				90,431	90,431
At 31 March	2021		315,000	279,902	594,902
Depreciation	and impairment
At 1 April 2020			18,375	117,603	135,978
Depreciation	charged	in the year	15,750	18,439	34,189
At 31 March	2021		34,125	136,042	170,167
Carrying amount
At 31 March	2021		280,875	143,860	424,735
At 31 March	2020		296,625	71,868	368,493

11	Debtors
							2021	2020
							E	E
	Amounts	falling due within one year:
	Prepayments		and accrued income				641,748	87,940
12	Creditors:	amounts		falling due within one year
						Notes	2021f	2020 E
	Bank loans					14	7,923	15,832
	Deferred	income				15	131,695
	Accruals and		deferred		income		82,200	26,497
							221,818	42,329
13	Creditors:	amounts		falling due after more than
							2021	2020
						Notes	E	f
	Bank loans					14	216,065	260,737

Loans and overdrafts	Loans and overdrafts
				2021	2020
				f	E
Bank loans				223,988	276,569
Payable	within one year			7,923	15,832
Payable	after one year			216,065	260,737
Amounts	included above which fall		due after five years:
Payable	by instalments			(180,640)	(190,839)
The long-term loans		are secured	by fixed charges	over the freehold	property.
Interest	is charged at 4.41%.

				2021	2020
				E	E
Other deferred		income		131,695
				2021	2020
				E	E
Balance	brought		forward		84,558
Amount	received		in the year	4,418,308	3,465,551
Amount	released		in the year	(4,286,613)	(3,550,109)
Balance	carried	forward		131,695

						Movement in funds	Movement in funds		Movement	in funds
					Balance	Incoming	Resources Transfers	Balance	Incoming	Resources	Balance
					at	resources	expended	at	resources	expended	at
					1 April			1 April			31 March
					2019			2020			2021
						E	E
Adviceline	Cymru				2,262	165,000	(165,333)	1,929			1,929
Adviceline:	Helping	More	People Together						13,075	(13,075)
Advicelink	Cymru					321,270	(292,085)	29,185	'I,347,387	(1,217,329)	159,243
Better Advice; Better Lives					56,078	127,654	(127,521)	56,211			56,211
Big Energy	Saving Network					5,500	(5,480)	20	5,690	(5,487)	223
Building Community		Resilience to Seams							833		833
Cardiff Advice					5,314	360,305	(304,957)	60,662	320,000	(277,715)	102,947
Citizens Advice Consumer				Service	12,216	908,736	(899,794)	21,158	972,088	(962,641)	30,605
Communities Focused					(24)	213,750	(213,733)
Community	Foundation		Wales						'I5,000	(15,000)
Consumer	Empowerment			Partnership	8,876	17,500	(17,499)	8,877			8,877
							41

Energy Advice Programme	Energy Advice Programme		11,160	(10,986)		174	7,680	(7,651)	203
EU Citizens Rights			236,078	(130,706)		105,372	225,077	(329,149)	1,300
Frontline Advice		277	26,250	(26,113)		414			414
Help to Claim			123,182	(204,235)	81,054	1	183,485	(180,602)	2,884
Help to Claim: National	Backup Service	3,649	112,569	(112,569)	(3,649)		91,436	(88,849)	2,587
Help to Claim: Pilot		58,991			(58,991)
Help to Claim: Setup		18,414			(18,414)
MaPS Web chat		247	96,158	(91,914)		4,491	99,808	(88,934)	10,874
Martin Lewis Seams Advice Initiative			21,159	(21,132)		27	29,647	(29,562)	112
MASDAP		1,664	143,931	(128,000)		17,595			17,595
Motor Neurone Disease	Association	225	73,000	(72,330)		895	73,000	(72,998)	897
Pension Wise		7,482	424,932	(413,076)		19,338	393,076	(387,142)	25,272
Private Rental Sector Debt Advice Service							265,080	(201,656)	63,424
Test 8 Learn Welfare Benefit Take-up							90,000	(80,817)	9,'I 83
		175,671	3,388,134	(3,237,463)	7	326,349	4,132,363	(3,943,609)	500,103

				Movement		Movement
				in funds		in funds
							Balance
							at 31
			Balance at	Incoming	Balance at	Incoming	March
		1	April 2019	resources	1 April 2020	resources	2021
			E	f	E	E	E
Emergency	Reserve		300,192		300,192		300,192
			300,192		300,192		300,192

		Unrestricted	Restricted	TotalUnrestricted	TotalUnrestricted	Restricted	Total
		funds	funds		funds	funds
		2021	2021	2021	2020	2020	2020
		f	f	E	E	f	E
Fund balances
at 31 March
2021 are
represented	by:
Tangible assets		424,735		424,735	368,493		368,493
Current
assets/(liabilities)		581,012	500,103	1,081,115	545,702	326,349	872,051
Long term
liabilities		(216,065)		(216,065)	(260,737)	-	(260,737)
		789,682	500,103	1,289,785	653,458	326,349	979,807

	2021	2020
	E	E
Within one year	68,012	36,080
Between two and five years	117,988	145,096
	186,000	181,176

	required not exceedin	g f1.	g f1.
22	Cash generated from	operations		2021 f	2020 f
	Surplus for the year			309,978	282,053
	Adjustments for:
	Depreciation and impairment		oftangible fixed assets	34,189	17,205
	Movements in working	capital:
	(Increase)/decrease in	debtors		(553,808)	28,345
	Increase/(decrease) in	creditors		55,703	(44,277)
	Increase/(decrease) in	deferred	income	131,695	(84,558)
	Cash (absorbed by)/generated		from operations	(22,243)	198,768

Analysis ofchanges	in net funds
		At 1 April	Cash	At 31
		2020	flows	March
				2021
			E	E
Cash at bank and in	hand	826,440	(165,255)	661,185
Loans falling due within one year		(15,832)	7,909	(7,923)
Loans falling due after more than one year		(260,737)	44,672	(216,065)
		549,871	(112,674)	437,197