##
|1|Trust Information|||
|---|---|---|---|
||1.1
Constitution|||
||1.2
Addresses|||
||1.3
Board ofTrustees|||
||1.4
Induction ofTrustees|||
||1.5
Conflict ofInterest|||
||1.6
Organisational
Structure|||
||1.7
Senior Staff|||
||1.8
Statutory
Requirements|||
|2|Aims and Objectives|||
||2.1 Public Benefit|||
|3|Trustees' Annual
Report|||
||3.1
Introduction|||
||3.2
Service Provided|||
||3.3
Volunteers|||
||3.4
Future Funding
8|Service Delivery||
||3.5
Employment
Success|||
|4|Financial
Review|||
||4.1
Risk Assessment|||
||4.2
Reserves
Policy|||
||4.3
Investment
Policy|||
|5|Financial
Review ofthe Year:|||
||Independent
Auditors'|report|17-21|
||Statement offinancial
activities||22|
||Balance sheet||23-24|
||Statement
ofcash flows||25|
||Notes to the financial statements||26-50|
##
##
##
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##
|Legal Advisers:|Legal Advisers:||Paul Archer —HR Adviser||
|---|---|---|---|---|
||||21 Cox Stalls||
||||Wooton Bassett||
||||Swindon||
||||SN4 7AW||
||||Berry Smith - Conveyancing|Adviser|
||||Haywood
House||
||||Dumfries
Place||
||||Cardiff||
||||CF103GA||
|Statutory|Auditors|8|Azets Audit Services||
|Chartered|Accountants:||Ty Derw||
||||Lime Tree Court||
||||Cardiff Gate Business Park||
||||Cardiff||
||||CF23 8AB||
##
|Trustee|Member organisation|Position|||
|---|---|---|---|---|
||(ifappropriate)||||
|Chris Graham||Trustee/Director|||
|Dave Browne||Trustee/Director|—resigned 26.11.20||
|Steve Davis||Trustee/Director|||
|Roy Edwards||Trustee/Director|||
|Peter Trott||Chair/Trustee/Director|||
|Denise Goode||Trustee/Director|||
|Louisa Scadden||Trustee/Director|||
|Lauren Fear||Trustee/Director|||
|Michael Trickey||Trustee/Director|||
|Helen Morgan||Treasurer/Trustee/Director
25.06.20||-joined|
|Mike Spencer||Trustee/Director|—joined 25.06.20||
|Lynne Hamilton||Trustee/Director|—joined 27.08.20||
|Cathryn
Mayo||Trustee/Director|—joined 26.11.20||
|Jane Clay||Com pa ny Secreta|ry||
##
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##
|ACV Service D|elivery Information
2020|/21||
|---|---|---|---|
|Funder|project||Duration|
||Core service - generalist|and|Commissioned
contract until|
|Cardiff Council|specialist advice in Cardiff|(via|31.03.22 (option for 2year|
||f2f, tele
hone 8 digital)||extension)|
##
##
|Vale of||Core service —generalist|||
|---|---|---|---|---|
|Glamorgan||advice
in the Vale (via|3year grant|to 31/03/22|
|Council||telephone,
f2f 8 digital)|||
|||Consumer
Advice (including|||
|BEISvia Citizens
Advice||Energy and Seams)—
telephone,
webchat 8 email
advice service across England|Grant currently
ending 31.03.21.
Will be renewed||
|||8 Wales|||
|||Advicelink
Cymru-|||
|||Community
Focussed|||
|||(generalist
f2f), Specialist|||
|Welsh
Government|via|advice (f2f) both across Cardiff
8 Vale.
Pan Wales remote service|Grant funding
now extended
until March 2022||
|Citizens Advice||(generalist,
debt 8benefits|||
|||specialist) via telephone
8|||
|||digital.|||
|DWP via Citizens
Advice||Pensionwise
—pan Wales
pensions guidance
(f2f8
hone)|Current grant ends 31.03.21.Will
be renewed
for one year||
|Money and
Pension Service
(MaPS) via||MaPS Webchat —specialist
debt advice in England
8
Wales via webchat|Current grant ends 31.03.21.Will
be renewed
for one year||
|Citizens Advice|||||
|Motor Neurone
Disease
Association||MND —specialist benefits
telephone
advice for the MND
service across England 8
Wales|2year grant ending 31.12.21||
|||Help to Claim —F2F, Phone 8|||
|||webchat advice helping people|||
|DWP via Citizens
Advice||make a first UC claim in Cardiff
8 Vale; also the England
8|Current grant|ends 31/03/22|
|||Wales H2C Back-up telephone|||
|||service|||
|Welsh
Government
via
Citizens Advice||EU Citizens
Rights —advice on
generalist
issues and help to
claim settled status; also
s ecialist advice on|1 year grant due|to end 31.12.21|
|||discrimination
and|||
|---|---|---|---|---|
|||employment
—across parts of|||
|||South, West and Mid Wales|||
|||(f2f8 tele
hone)|||
|Welsh
Government
via
Citizens Advice||Private Renta
I Sector—
specialist debt advice to
private rental sector tenants|Current grant|until March 2022|
|||across Wales (via telephone)|||
|||Income Maximisation-|||
|Welsh
Government
via
Citizens Advice||helping to engage with and
advise clients from BAME
community
in Cardiff (f2f8|Initial grant
(expected|until 31.03.21
to continue)|
|||tele
hone)|||
|||Building additional
capacity|||
|Welsh Govt via
Citizens Advice||for employment
advice
(training 8 advice provision f2f|31.03.21 (expected to continue)||
|||8 tele
hone)|||
|BEISvia Citizens
Advice||Providing
additional
resource
on telephone,
webchat
8
email —across Wales|Grant until 31/10/21||
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
|||Unrestricted|Unrestricted|Restricted|TotalUnrestricted|TotalUnrestricted|Restricted|Total|
|---|---|---|---|---|---|---|---|---|
||||funds|funds||funds|funds||
||||2021|2021|2021|2020|2020|2020|
|||Notes|f||||||
|In om
nd|endowments||from:||||||
|Donations|||330||330|300||300|
|Charitable|||||||||
|activities|||206,473|4,132,3634,338,836||207,662|3,381,6993,589,361||
|Other|||||||||
|income|||1,298||1,298|3,102|6,435|9,537|
|Total income|||208,101|4,132,3634,340,464||211,064|3,388,1343,599,198||
|Ex enditure|on:||||||||
|Charitable|||||||||
|activities|||71,877|3,958,6094,030,486||79,682|3,237,4633,317,145||
|Gross transfers|||||||||
|between funds||||||(7)|||
|Net income|forthe||||||||
|year/Net|||||||||
|movement|in funds||||||||
||||136,224|173,754|309,978|131,375|150,678|282,053|
|Fund balances||at 1|||||||
|April 2020|||653,458|326,349|979,807|522,083|175,671|697,754|
|Fund balances||at 31|||||||
|March 2021|||789,682|500,1031,289,785||653,458|326,349|979,807|
##
##
##
||||||2021|2020|
|---|---|---|---|---|---|---|
|||||Notes|||
|Fixed assets|||||||
|Tangible assets||||10|424,735|368,493|
|Current assets|||||||
|Debtors|||||641,748|87,940|
|Cash at bank and in||hand|||661,185|826,440|
||||||1.302,933|914.380|
|Creditors: amounts|falling due||||||
|within one year||||12|(221,818)|(42,329)|
|Net current assets|||||1,081,115|872,051|
|Total assets less current|||liabilities||1,505,850|1,240,544|
|Creditors: amounts|falling due||||||
|after more than one||year|||||
|||||13|(216,065)|(260,737)|
|Net assets|||||1,289,785|979,807|
|Income funds|||||||
|Restricted funds||||16|500,103|326,349|
|Unrestricted
funds|||||||
|Designated
funds||||17|300,192|300,192|
|General unrestricted||funds|||489,490|353,266|
||||||789,682|653,458|
||||||1,289,785|979,807|
##
##
##
|||||2021|2020|
|---|---|---|---|---|---|
||||Notes|E|f|
|Cash flows from operating||activities||||
|Cash (absorbed
by)/generated|||22|||
|from operations||||(22,243)|198,768|
|Investing|activities|||||
|Purchase|oftangible fixed|assets||(90,431)|(66,334)|
|Proceeds|on disposal oftangible|||||
|fixed assets|||||190|
|Net cash|used
in investing|||||
|activities||||(90,431)|(66,144)|
|Financing|activities|||||
|Repayment
of bank loans||||(52,581)|(7,256)|
|Net cash|used
in financing|||||
|activities||||(52,581)|(7,256)|
|Net (decrease)/increase
in||cash and||||
|cash equivalents||||(165,255)|125,368|
|Cash and|cash equivalents|at beginning||||
|ofyear||||826,440|701,072|
|Cash and|cash equivalents|at end|of|||
|year||||661,185|826,440|
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
||||Unrestricted|Unrestricted|
|---|---|---|---|---|
||||funds|funds|
||||2021|2020|
||||E|E|
|Donations|and|gifts|330|300|
##
##
##
|||||2021|2020|
|---|---|---|---|---|---|
|||||E|E|
|Performance
related grants||||4,286,613|3,535,949|
|Sundry|income|||5,503|13,955|
|Social Enterprise||Training Income||46,720|39,457|
|||||4,338,836|3,589,361|
|Analysis|by fund|||||
|Unrestricted
funds||||206,473|207,662|
|Restricted funds||||4,132,363|3,381,699|
|||||4,338,836|3,589,361|
|Performance
related grants||||||
|Welsh Government||||1,942,544|1,083,567|
|Money|Advice Service||||240,089|
|Citizens|Advice||||21,159|
|Money|and Pensions Service|||492,884||
|Cardiff|County Council|||320,000|360,305|
|Vale of|Glamorgan|County Borough Council||154,250|154,250|
|Department
for Work 8 Pensions||||274,921|660,683|
|BEIS||||985,163|942,896|
|MND Association||||73,000|73,000|
|Martin|Lewis|||29,647||
|Ofgem||||13,370||
|National|Trading|Standards|Institute|833||
|||||4,286,613|3,535,949|
##
##
##
##
|||UnrestrictedUnrestricted|UnrestrictedUnrestricted|Restricted|Total|
|---|---|---|---|---|---|
|||funds|funds|funds||
|||2021|2020|2020|2020|
|Other|income|1,298|3,102|6,435|9,537|
##
|6|Charitable|activities|activities|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||Welfare &|Debt|Financial|General|Consumer||Total|Total|
|||||||Benefits|Advice|Guidance|Advice|Advice|Admin|2021|2020|
|||||||2021|2021|2021|2021|2021|2021|||
|||||||f|f|f|f|f|f|f|f|
||Staff costs|||||699,014|491,843|169,991|1,289,336|414,360|-|44
3,064,5|2,467,988|
||Sub-contracted||disbursements|||80,350|56,536|19,540|148,206|47,630||2
352,26|324,752|
||Travel costs - volunteers||||||||||||3,700|
||Travel costs - staff|||||313|220|76|578|186||1,373|39,621|
||Grant repayments|||||12,034|||104,374|||116,408||
||Other staff|costs - recruitment|||8 training|18,204|12,809|4,427|33,578|10,792||79,810|36,463|
|||||||809,915|561,408|194,034|1,576,072|472,968|-|3,614,397|2,872,524|
||Share ofsupport||costs (see note 7)|||93,877|66,054|22,830|173,157|55,648||411,566|439,883|
||Share ofgovernance|||costs (see|note 7)||||||4,523|4,523|4,738|
|||||||903,792|627,462|216,864|1,749,229|528,616|4,523|4,030,486|3,317,145|
||Analysis
by|fund||||||||||||
||Unrestricted|funds||||71,877||||||71,877|79,682|
||Restricted funds|||||831,915|627,462|216,864|1,749,229|528,616|4,523|3,958,609|3,237,463|
|||||||903,792|627,462|216,864|1,749,229|528,616|4,523|4,030,486|3,317,145|
||||||||34|||||||
##
##
|Forthe year|end|ed 3|1 March 2|020||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
||||||Welfare 8|Debt|Financial|General|Consumer|Adrnin|Total|
||||||Benefits|Advice|Guidance|Advice|Advice||2020|
||||||E|E|E|E|E|E|E|
|Staff costs|||||562,941|396,099|136,900|1,038,349|333,699|-|2467988|
|Sub-contracted||disbursements|||70,400|49,018|205,334||||324,752|
|Travel costs|- volunteers||||844|594|205|1,557|500||3,700|
|Travel costs|—staff||||9,038|6,359|2,198|16,669|5,357||39,621|
|Other staff|costs - recruitment|||8 training|8,317|5,852|2,023|15,341|4,930||36,463|
||||||651,540|457,922|346,660|1,071,916|344,486|-|2,872,524|
|Share ofsupport||costs (see note 7)|||100,336|70,599|24,400|185,070|59,478||439,883|
|Share ofgovernance|||costs (see|note 7)||||||4,738|4,738|
||||||751,876|528,521|371,060|1,256,986|403,964|4,738|3,317,145|
|Analysis
by|fund|||||||||||
|Unrestricted|funds||||79,682||||||79,682|
|Restricted funds|||||672,194|528,521|371,060|1,256,986|403,964|4,738|3,237,463|
||||||751,876|528,521|371,060|1,256,986|403,964|4,738|3,317,145|
||||||35|||||||
##
##
|7|Support costs|Support costs|||||||
|---|---|---|---|---|---|---|---|---|
||||Support|Governance|2021|SupportGovernance||2020|
||||costs|costs||costs|costs||
||||f|f|f|f|f|f|
||Staff costs||3,596||3,596|104,101||104,101|
||Depreciation||34,189||34,189|17,205||17,205|
||Property costs-||11,250||11,250|23,085||23,085|
||Property costs-||64,652||64,652|41,509||41,509|
||Telephone||74,379||74,379|58,766||58,766|
||Printing,
postage||||||||
||8 stationery||20,872||20,872|20,504||20,504|
||General||||||||
||insurance||13,515||13,515|3,306||3,306|
||Equipment|8|||||||
||software
rental||136,584||136,584|107,512||107,512|
||Books &||||||||
||publications||25,956||25,956|12,629||12,629|
||Mortgage|interest|||||||
||8 bank charges||11,475||11,475|11,873||11,873|
||Legal &||||||||
||profess iona|I|12,983||12,983|11,645||11,645|
||Other office||||||||
||overheads||2,115||2,115|27,748||27,748|
||Audit fees|||4,500|4,500||4,500|4,500|
||Trustees'||||||||
||expenses|||23|23||||
||Other||||||||
||governance|costs|||||238|238|
||||411,566|4,523|416,089|439,883|4,738|444,621|
||Analysed
between||||||||
||Charitable||||||||
||activities||411,566|4,523|416,089|439,883|4,738|444,621|
##
##
##
##
|Employees||||
|---|---|---|---|
|||2021|2020|
|||Number|Number|
|||120|112|
|Employment|costs|2021
f|2020
f|
|Wages and|salaries|2,752,519|2,320,436|
|Social security costs||223,790|179,158|
|Other pension costs||91,831|72,495|
|||3,068,140|2,572,089|
|The num
were:|ber
ofemployees
whose annual|remuneration
was f60,000 or|more|
|---|---|---|---|
|||2021|2020|
|||Number|Number|
|E60,000|- E70,000|1|1|
##
##
|Tangible fixe|d assets|||||
|---|---|---|---|---|---|
||||Freehold|Fixtures|Total|
||||land and|and||
||||buildings|equipment||
||||E|E||
|Cost||||||
|At 1 April 2020|||315,000|189,471|504,471|
|Additions||||90,431|90,431|
|At 31 March|2021||315,000|279,902|594,902|
|Depreciation|and impairment|||||
|At 1 April 2020|||18,375|117,603|135,978|
|Depreciation|charged|in the year|15,750|18,439|34,189|
|At 31 March|2021||34,125|136,042|170,167|
|Carrying amount||||||
|At 31 March|2021||280,875|143,860|424,735|
|At 31 March|2020||296,625|71,868|368,493|
##
##
##
|11|Debtors||||||||
|---|---|---|---|---|---|---|---|---|
||||||||2021|2020|
||||||||E|E|
||Amounts|falling due within one year:|||||||
||Prepayments||and accrued income||||641,748|87,940|
|12|Creditors:|amounts||falling due within one year|||||
|||||||Notes|2021f|2020
E|
||Bank loans|||||14|7,923|15,832|
||Deferred|income||||15|131,695||
||Accruals and||deferred||income||82,200|26,497|
||||||||221,818|42,329|
|13|Creditors:|amounts||falling due after more than|||||
||||||||2021|2020|
|||||||Notes|E|f|
||Bank loans|||||14|216,065|260,737|
##
##
|14|Loans and overdrafts|Loans and overdrafts|||||
|---|---|---|---|---|---|---|
||||||2021|2020|
||||||f|E|
||Bank loans||||223,988|276,569|
||Payable|within
one year|||7,923|15,832|
||Payable|after one year|||216,065|260,737|
||Amounts|included
above which fall||due after five years:|||
||Payable|by instalments|||(180,640)|(190,839)|
||The long-term
loans||are secured|by fixed charges|over the freehold|property.|
||Interest|is charged at 4.41%.|||||
##
|||||2021|2020|
|---|---|---|---|---|---|
|||||E|E|
|Other deferred||income||131,695||
|||||2021|2020|
|||||E|E|
|Balance|brought||forward||84,558|
|Amount|received||in the year|4,418,308|3,465,551|
|Amount|released||in the year|(4,286,613)|(3,550,109)|
|Balance|carried|forward||131,695||
##
##
|||||||Movement
in funds|Movement
in funds||Movement|in funds||
|---|---|---|---|---|---|---|---|---|---|---|---|
||||||Balance|Incoming|Resources Transfers|Balance|Incoming|Resources|Balance|
||||||at|resources|expended|at|resources|expended|at|
||||||1 April|||1 April|||31 March|
||||||2019|||2020|||2021|
|||||||E|E|||||
|Adviceline|Cymru||||2,262|165,000|(165,333)|1,929|||1,929|
|Adviceline:|Helping|More|People Together||||||13,075|(13,075)||
|Advicelink|Cymru|||||321,270|(292,085)|29,185|'I,347,387|(1,217,329)|159,243|
|Better Advice; Better Lives|||||56,078|127,654|(127,521)|56,211|||56,211|
|Big Energy|Saving Network|||||5,500|(5,480)|20|5,690|(5,487)|223|
|Building Community||Resilience to Seams|||||||833||833|
|Cardiff Advice|||||5,314|360,305|(304,957)|60,662|320,000|(277,715)|102,947|
|Citizens Advice Consumer||||Service|12,216|908,736|(899,794)|21,158|972,088|(962,641)|30,605|
|Communities
Focused|||||(24)|213,750|(213,733)|||||
|Community|Foundation||Wales||||||'I5,000|(15,000)||
|Consumer|Empowerment|||Partnership|8,876|17,500|(17,499)|8,877|||8,877|
||||||||41|||||
##
|Energy Advice Programme|Energy Advice Programme||11,160|(10,986)||174|7,680|(7,651)|203|
|---|---|---|---|---|---|---|---|---|---|
|EU Citizens Rights|||236,078|(130,706)||105,372|225,077|(329,149)|1,300|
|Frontline
Advice||277|26,250|(26,113)||414|||414|
|Help to Claim|||123,182|(204,235)|81,054|1|183,485|(180,602)|2,884|
|Help to Claim: National|Backup Service|3,649|112,569|(112,569)|(3,649)||91,436|(88,849)|2,587|
|Help to Claim: Pilot||58,991|||(58,991)|||||
|Help to Claim: Setup||18,414|||(18,414)|||||
|MaPS Web chat||247|96,158|(91,914)||4,491|99,808|(88,934)|10,874|
|Martin
Lewis Seams Advice Initiative|||21,159|(21,132)||27|29,647|(29,562)|112|
|MASDAP||1,664|143,931|(128,000)||17,595|||17,595|
|Motor Neurone
Disease|Association|225|73,000|(72,330)||895|73,000|(72,998)|897|
|Pension Wise||7,482|424,932|(413,076)||19,338|393,076|(387,142)|25,272|
|Private Rental Sector Debt Advice Service|||||||265,080|(201,656)|63,424|
|Test 8 Learn Welfare Benefit Take-up|||||||90,000|(80,817)|9,'I 83|
|||175,671|3,388,134|(3,237,463)|7|326,349|4,132,363|(3,943,609)|500,103|
##
##
##
##
##
##
|||||Movement||Movement||
|---|---|---|---|---|---|---|---|
|||||in funds||in funds||
||||||||Balance|
||||||||at 31|
||||Balance at|Incoming|Balance at|Incoming|March|
|||1|April 2019|resources|1 April 2020|resources|2021|
||||E|f|E|E|E|
|Emergency|Reserve||300,192||300,192||300,192|
||||300,192||300,192||300,192|
##
##
##
##
|||Unrestricted|Restricted|TotalUnrestricted|TotalUnrestricted|Restricted|Total|
|---|---|---|---|---|---|---|---|
|||funds|funds||funds|funds||
|||2021|2021|2021|2020|2020|2020|
|||f|f|E|E|f|E|
|Fund balances||||||||
|at 31 March||||||||
|2021 are||||||||
|represented|by:|||||||
|Tangible assets||424,735||424,735|368,493||368,493|
|Current||||||||
|assets/(liabilities)||581,012|500,103|1,081,115|545,702|326,349|872,051|
|Long term||||||||
|liabilities||(216,065)||(216,065)|(260,737)|-|(260,737)|
|||789,682|500,103|1,289,785|653,458|326,349|979,807|
||2021|2020|
|---|---|---|
||E|E|
|Within one year|68,012|36,080|
|Between two and five years|117,988|145,096|
||186,000|181,176|
##
||required
not exceedin|g f1.|g f1.|||
|---|---|---|---|---|---|
|22|Cash generated
from|operations||2021
f|2020
f|
||Surplus for the year|||309,978|282,053|
||Adjustments
for:|||||
||Depreciation
and impairment||oftangible fixed assets|34,189|17,205|
||Movements
in working|capital:||||
||(Increase)/decrease
in|debtors||(553,808)|28,345|
||Increase/(decrease)
in|creditors||55,703|(44,277)|
||Increase/(decrease)
in|deferred|income|131,695|(84,558)|
||Cash (absorbed
by)/generated||from operations|(22,243)|198,768|
##
##
##
|23|Analysis ofchanges|in net funds||||
|---|---|---|---|---|---|
||||At 1 April|Cash|At 31|
||||2020|flows|March|
||||||2021|
|||||E|E|
||Cash at bank and in|hand|826,440|(165,255)|661,185|
||Loans falling due within one year||(15,832)|7,909|(7,923)|
||Loans falling due after more than one year||(260,737)|44,672|(216,065)|
||||549,871|(112,674)|437,197|