Torbay ageuK Age UK Torbay (A Company limited by guarantee) Trustees, Report and Financial Statements Year Ended 31 March 2024 Registered number: 04046684 Charity number: 1084684
Age UK Torbay (A Company Limited by Guarantee) Contents Page Reference and administrative details of the charity, its trustees and advisers Trustees, R8POrt Independent Examlner's Report 12 Statement of Flnanclal Actlvltles 13 Balance Sheet 14 Cash Flow Statement 16 Notes to the Flnanclal Statements 17
Age UK Torbay (A Company Limited by Guarantee) Reference and administrative details Registered charity number 1084684 Registered company number ¢)4046684 Principal and Registered Office 12 Dendy Road Paignton Devon TQ4 5DB Chair and Trustee Trustees Jacqueline Lyttle (Resigned 25 April 2024) Faye Roebuck (elected Chair 25 April 20241 Kevin Shaw Catherine Pinnegar (appointed 12 May 2023) Scarlett Baker (appointed 25 April 2024) Christina Barnard (appointed 25 April 2024) Drew Perry (appointed 25 April 20241 Company Secretarylchief Officer.. Helen Harman Accountants Francis Clark LLP Sigma House Oak View Close Edginswell Park Torquay TQ2 7FF Bankers Charities Aid Foundation Kings Hill West Malling Kent ME19 4TA Bank of Scotland Business Banking PO Box 1984 Andover SP10 9GZ 8arclaycard Commercial Teesdale Business Park Stockton on Tees TS17 6YG
Age UK Torbay {A Company Limited by Guarantee) Trustees, Report For the Year Ended 31 March 2024 Structure, Governance and Management Age UK Torbay is a company limited by guarantee. Incorporated on 3rd August 2000, it has no share capital and is a registered charity. The organisation is governed by its Memorandum and Articles of Association. which establish its objects and powers. The principal objective of Age UK Torbay is to promote the relief of elderly people in any manner, which now, or hereafter, may be deemed by law to be charitable, in Torbay. Recruitment and Appolntment of Trustees The body responsible for the management of Age UK Torbay is the Board of Trustees. The Board meets quarterly. The Articles ofAssociation require that there shall never be less than five. Truslees seNe for a term of years and may be reappointed for up to three further terms of three years. The Chair is appointed by the Trustees from among51 their number. The Chair serves for an initial term of two years, and may be reappoinled for up lo three terms of three years. Prior lo inviting nominations, the Trustees review the skills profile of the board, and then try to attract candidates with relevant and appropriate experience and skills. Prospective Trustees are interviewed by one of the Trustees and the Chief Officer, and invited to attend Board meetings on a trial basis before being nominated and elected as trustees. New Trustees are presented with a welcome pack, which includes.. Essential Trustee CC3 Legal documentation of the organisation, including the Memorandum and Articles ofAssocialion Agenda and Minutes template Job Descriptions of trustees Access to the Policies and Procedures of the organi58tion Financing of the organisation and explanation of the accounts Strategy and Business Plan, including future plans and objectives Declaration of Interest form Board Skills Audit Trustee Eligibility Declaration New Trustees attend an Induction session with the Chief Officer, meet key staff, and complete relevant checks - DBS. Fit and Proper Persons etc. Our Trustees also attend training (Safeguarding elc) relevant to the requirements and responsibilities of their respective roles as trustees. The Trustees delegate management of Age UK Torbay to the Chief Officer, who, along with the Senior Management Team, is responsible for ensuring that the charity delivers the services required and for reporting on the performance and financial position of the organisation. The Chief Officer attends all meetings of the Board. Related Partles and Networks Age UK Torbay is a Brand Partner of Age UK, and a member of the Age England Association. All Age UK Brand Partners sign a Brand Partner Agreement. Age UK Torbay is a member of the Age England Association. The Association is a corporate body Ihal acts as the representative body for Brand Partners and Friends ofAge UK. Members ofthe Association agree to observe and be bound by the Articles ofAssociation and to support the objects of the Age England Association.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 Risk Management The Board of Trustees has undertaken an assessment of the risks to which the charty is exposed. including operational, financial, and external risks, and have introduced procedures, and reporting regimes to manage and mitigate the risks. In particular, the Trustees have instructed management lo prepare and maintain contingency plans to cover all identified areas of risk, and to maintain a risk register lo formalise the risk management pro$8. Internal controls. and policies and procedures are in place to manage risk, and these are reviewed, and amended regularly to ensure that they meet current requirements. Our Aims and Objectives The mission of the charity is to promote the well-being of all older people in Torbay, and to help make later life a fulfilling and enjoyable experience. To achieve this. the key objectives and strategies in 2023 - 2024 were.. Promoting positive attitudes lo older people and ageing Promoting wellbeing in older people Tackling loneliness and isolation in older people Influencing and developing public policies that affect older people Encouraging choice and opportunity for older people Working with all appropriate agencies and partners (including Torbay Community Helpline), to secure the widest range of services that best matches the needs of the client population Providing support to older people through direct service provision Providing and promoting accessible information to older people to enable them to make informed choices Maintaining the independence and autonomy of the organisation Treating all older people, staff and volunteers as equal, with equal respect Generating independent income through seNices and other activities Maintaining financial controls Additlonal Notes Despite having key objectives, the charity has had to adapt to an ever-changing environment which is out of our control. Staff have had to respond appropriately in challenging times. We have'lurched, from the pandemic to the cost-of-living crisis, both have hil older people with their wellbeing, and everyday living costs. Age UK Torbay partners with other local voluntary seclororganisations to provide the Torbay Community Helpline a 'one call, access point to support from the VCSE. The types of support include.. Benefits, debt and financa Access to food parcels Domestic and Sexual advice Mental Health Support (lead organisation) Specialist Befriending (lead organisation) Housing (lead organisationl Wellbeing Caring for someone Triage for Adult Social Care The helpline receives hundreds of calls a week.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 Actlvltles for achleving our Alms and Objectives We review our aims, objectives and activities each year. This report looks at what we achieved and the outcomes of our work in the last 12 months. The report looks at the success of each key activity and the benefi15 they have brought to those groups of people we are Set up to help. Our strategy and business plan has just been updated for 2024. The r8POrt also helps us ensure our aims and objectives remained focused on our slated purposes. We have referred lo the Charity Commission's general guidance on public benefit when reviewing our aims and objectives., in particular. the trustees consider how planned activities will contribute to our aims and objectives. How our activities delivered public beneflt Information and Advice We received 10,140 enquiries during 23124 to our Information and Advice service, and assisted older people to claim £2.927,931 of benefits they were entitled to. Our Information and Advice service plays a vital role in tackling poverty. digital prejudice, promoting dignity, and ensuring our older people receive the enablement to continue to thrive. We have assisted our Wellbeing Team, whose clients are increasingly presenting with complex additional needs during the year- mental health. homelessness, fraud, debt. addiction. abuse, rent arrears, poor housing, care needs, and advice around cost-of-living support. Debt issues are referred to Stepchange {our Age UK national Pfovider} or The Salvation Army (local). The provision of the service also gives health and social service professionals the option of signposting older people lo an independent seNice, designed especially for them. Timely infonnation and advice that we provide often reduces the need for escalation lo statutory services. During 23124 we progressed our partnership with Exeter Community Energy advisers {ECoE), who run a drop-in morning, and receive referrals from us to support clients with issues related to energy suppliers, including debugrantslsupplier problems. Torbay Community Helpline The Helpline service directly referred 365 clients 50+ years of age, r8sulting in 1 ,620 individual contacts lo reach an adequate outcome, Age UK Torbay continues to adapt our working practices to meet this increased demand protecting our preferred level of timely support to meet client expectations.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 Age UK Torbay I&A Trafflc & Beneffts Summary- AnnualTrend Benelli• Claims 21122 Claims 22123 Claims 23124 t Benefits khieved 21122 £ Benefils hVed 22123 £ Benefits hieved 23124 Attendance Alowance Dlsability Living Alowance Personal Independence Payment SRpIpension Credit Housing Benefit Council Tax genefit Universal Credit Employment Support Allowance Carers Allowance Other/COL/Grants/DHp/wsFIHSF Total 275 314 315 £1,202,035 £36,212 £290.493 £120.708 £169,750 £71,328 £116.505 £16,417 £9,476 £2,043,556 £16,046 £355,172 £417,445 £325,373 £253,628 £386,545 £70,126 £33,224 £45.582 £3,946,698 £1,783,392 £43,452 £263,141 £188,925 £274,129 £115.092 £95,111 £93.654 £8.059 £62,976 £2,927,931 37 63 31 68 14 58 175 56 181 42 61 62 55 96 12 14 16 114 970 105 733 504 £2,032.923 Dlre¢t Referrnlj Irom Helpllne Over 50,5 Finance / Information / Advice 2V22 155 22123 345 23124 365 I&A Trafflc Reach I Individual Client5 Volume l Total 21122 3446 12432 22123 3496 12953 23124 3926 10140 Traders Reglster We maintain a register of local traders who have undergone background checks on their insurance and their reputation on dealing with older people and have agreed to sign up to a code of practice. The register includes a wide variety of trades, among them gas registered plumbers, electricians and gardeners. The Traders Register provides older people wilh access to effective solutions to a wide range of home maintenance problems. Throughout the year 434 people requested details of traders through this scheme. Wellbeing Torbay (Incorporating Specialist Wellbeing) Launched in July 2016, and now funded by Torbay and South Devon NHS Foundation Trust, this service works with lonely and isolated older people, enabling them to re-engage with their communities, set and achieve their own goals, and provide support to prevent ill health. Wellbeing Co-ordinators have a guided conversation that encourages individual own goals and can support people to live their lives the way they want lo. This can include an introduction to local community activities coffee mornings, exercise classes, volunteering etc. We received funding for three specialist posts, initially from the Improved Better Care Fund. and subsequently from Adult Social Care (via the Helpline). These cover Housing, and Dementia. We have now ceased working with End of Life clients.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 arc April 2021- March 2022 Generic Torquay Paignton Brixham 105 110 146 132 137 148 055 16 76 Total 231 354 340 Specialist EOL Dementia 17 40 60 69 68 Housing TOTAL 171 183 185 231 269 293 Holpllne Long Covid ASC IHousing Total 27 NIA 233 412 44 240 439 Overall Total 702 1062 677 Referrals to Wellbeing have fallen this year, however people are presenting with multiple issues, managing social inclusion as a barrier in itself. is no longer the case. This complexity requires more input, time, knowledge and skills. In many cases, we work across internal teams- Infomation and Advice, Home Support, and Mental Health. We also source grants for people from both other charities and the Household Support Fund We work alongside the statutory sector, Adult Social Care. Safeguarding, Police, Drug & Alcohol, Housing and the Mental Health Team in order to support people holistically and practically. Housing is complex. compounded by the Cost-of-Living crisis. Landlords selling properties, or increasing the rent are notable issues. Torbay also struggles with a high number of uninhabitable, and unsuitable properties. Additionally, a huge rise in AS8, and drug issues in local communities has not helped. We have a good working relationship with Shelter, who support us around more complex legal housing issues. Monthly training sessions with Shelter, and colleagues from Citizens Advice Torbay help us understand the law, and how lo challenge council decision making and illegal evictions. Timely support 15 required to assist older vulnerable people to move house. We can provide 'a man with a van,, and support on move day, as many people are overwhelmed with the whole situation. Good working relationships with Housing Options, Housing Standards, and Community Safety Teams help with progressing, and resolving people's housing issues. Our Dementia Wellbeing Co-ordinator SLtpports the person living with Dementia, carers, and families, Dementia support in this area is limited. and only accessible at diagnosis and crisis points. Educating family and carers on the condition is a key part of the role. Knowledge and liaison with Safeguarding, Court of Protection and the Community Mental Health team are pivotal points of contact. Our generic Wellbeing Co-ordinators support people in the community, bLtt this is becoming increasingly demanding due to other service wailing times. lack of face-lo-face support in some services, and financial restraints. Group activities Continue to work well, connecting people with others with like-minded groups.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 Through our partnership with the Torbay Community Helpline, we employ two Co-ordinators who'triage, referrals. Their main role is to concentrate on gathering information and refer appropriately. Home Support We provided just over 11,500 hours and we are still providing the service lo 200 older people this year. Our service helps older people retain their independence by assisting them with tasks such as cleaning. shopping, ironing, cooking, and collecting prescriptions and pensions, and we have seen steady growth in the companionship and social visits we offer. The older people we help through this service value the continuity of their relationships with staff who 'look out for them,, and often benefit from being introduced to our other services where this is appropriate. Some of our feedback.. 'Thank you for all your help and support over the last few years. it has been wonderful to have such reliable, friendly and trustworthy cleaners, and it has made a great difference to Mum's quality of life., you have been so helpful in sorting out all the chopping and changing.. patience of saints. '1 am so grateful for all you do for me. You totally understand the needs of the person and whal they may be going through, you are all very patient and kind. I have dealt with other agencies, but you are so easy to talk to I can pick up the phone and not worry., '1 think we need lo clone my support worker because she is so good at what she does, as are the office slaff 'working behind the scenes,. Thank you, 'Such a lovely Home Support person, she does an excellent job. Thank you, Mental Health and Specialist Befriending Fomed in 2020 as a response lo the first Pandemic Lockdown to support people with their Mental Health. This is part of the Torbay Helpline. RAG Immediate 21122 33 22123 23124 22 Red 121 470 102 310 620/0 171 430 64¥0 215 32¥0 Amber Green Total 256 498 667 Onwards Referral Specialist Befrienders Age UK Torbay counselling The data above relates to people who have called Torbay Community Helpline. 22123 12 43 23124 57 The demand for menlal health support continues to increase. Many people are experiencing multiple challenges. and as support services are stretched, people's distress increases. People asking for support are, and have, experiencing layers oftrauma. including bereavement, domestic abuse, homelessness and childhood trauma.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 At the start ofCovid-19 we offered support to people who were mainly lonely and isolated. The nature of calls has sadly changed and people are now looking for support with thoughts of suicide, significant loss, bereavement, and unresolved trauma. The number of new callers is not representative of the number of supporting calls made by the mental health team, a few people only require a single call, many more require multiple calls over months. The flexibility that we can offer lo meet people's individual needs appears to be a lifeline. The service assesses the level of distress and plans the frequency of calls accordingly. One person whose thoughts of suicide were becoming more difficult to manage had the frequency of calls increased. We do not'discharge, anyone who uses the service, but the tirne between calls maybe decreased, or people may receive 'as required calls,. There is ahvays the opportunity to call back if further support is required. We 'hold' people who are waiting for another support service. This maybe one of our own Specialist Befrienders, or an Age UK Torbay counsellor. We feel it is important that people are not left feeling forgotten or disregarded, particularly al a time when they may be feeling vulnerable and alone. The Specialist Befriender Co-ordinator continues to slrengthen the trainee counsellor partnership between Age UK Torbay. and local counselling colleges. We have extended our counselling offer by partnering with five colleges. There has been an increased demand for face-to-face counselling and this is now a regular offer at Paignton Library, We also continue to refer lo the Windmill Centre and Centrepeace. There has been time to develop supportive and meaningful relationships, which improves the experience for everyone, and promotes the services in such a way that others are encouraged to work alongside us. We continue lo hav8 a regular presence at the Hub at Paignton Library and have regular dedicated time at Endeavour house. Volunteers Age UK Torbay is grateful for the unstinting efforts of its volunteers who are involved in supporting the charity in achieving its aims and objectives. We have over 30 volunteers who regularly support us on a day-to-day basis. Our volunteers continued to provided support through Specialist Befriending, fomi filling, home visits, and providing Information and Advice drop ins. Representatlon and Campalgnlng Age UK Torbay reacted to local community need over the last year. Other Activities Provided support to those older people most in need Adapted to emerging and everachanging needs Ensured that specialist staff provided support to over 600 people Worked with local food banks Are key partners in the following steering groups.. Frailty and Healthy Ageing Systemwide Dementia Group Infomiation and Advice Steering Group
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 Torbay Older Citizens Forum Health and Wellbeing VCSE Network (incorporating the Helpline) Standing Tall- domestic and sexual advice Future Developments Work with partners to develop, and implement projects and services, that enhance our offerings to older people and create sustainable income streams to sustain our charitable activities. Take positive and pro-active steps to ensure involvement with, and recognition by agencies forming new models of care. Be involved with Age UK national initiatives. campaigning, and service development. Continue to build on our strategy to ensure that all appropriate services a financially self-sustaining and contribute to funding for charitable activities. Continue lo initiate and participate in appropriate consortia and collaboration and cooperation arrangements with other organisalions and agencies to meet service requirements and satisfy funder aspirations. and to develop new services and opportunilies for older people. Actively seek to identify and to maximise sources of funding to achieve a higher degree of diversity and security of funding. Continue lo promote and develop membership and volunteering as an integrated access pathway to the organisation, providing enhanced benefits for Age UK Torbay and users alike. Funders Age UK Torbay would like lo thank our funders including.. Torbay and South Devon NHS Foundation Trust Torbay Council Housing Support Fund Flnanclal Review The financial statements have been prepared in accordance with Accounting and Reporting by Charities. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective 1 January 20151 (Charities SORP (FRS 102)). the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. The Statement of Financial Activities ISOFAI shows the gross income from all sources and the split of activity between restricted and unrestricted funds. Income for Infomation and Advice remains stable from Torbay and South Devon NHS Foundation Trust. Costs, particularly in Overheads, Support and Central Office, continue to be Goritrolled by careful management. Age UK Torbay will adapt as necessary and seek to work actively with funders and partners to develop new ways of working that enhance services and ensure sustainability, and where possible, bring in new funding sources for the benefit of older people in Torbay. Reserves Policy Age UK Torbay unrestricted reserves represent the funds that are freely available to spend, arising from past operating results, legacies and donations. Restricted funds fall outside the definition of reseNes as these are funds that are given to Age UK Torbay for a specific purpose and as such are not to be used freely.
Age UK Torbay (A Company Limited by Guarantee) Trustees, Report (continued) For the Year Ended 31 March 2024 Age UK Torbay will invest its reserves appropriately in order to maintain current or future levels of income and protection of capital. The Trustees aim to maintain free resetves lo cover a minimum of six months running costs, together with 8 contingency fund lo cover statutory and legal commitments. The current level of reserves required is therefore approximately £447,000. Free reserves al 3151 March 2024 amount to approximately £379.000. The free reserves figure does not include the value of our owned property at Dendy Road. The Reserves policy is reviewed in line with other policies by the Board of Trustees. Investment Policy All funds surplus lo short-term Working capital needs are placed on deposit with the Charty's bankers. In so far as the trustees are aware.. There is no relevant audit infonnation of which the charitable company's auditor is unaware., and The trustees have taken all steps thal they ought to have taken to make themselves aware of any relevanl audit information and to establish that the auditor is aware of that information. In preparing this report the Trustees have taken advantage ofthe small comp8nies exemption provided by section 415A of the Companies Act 2006. Going Concern Our longer-term contracts were unaffected by the pandemic, and our Home Support number5 are back to pre 2020 levels. Donations are notably less than before. The Trustees are assured, (have a reasonable expectalionl, that the charitable company has adequate resources to continue in operational existence for the foreseeable future. For this reason. they continue to adopt the going concern basis in preparing the financial statements. Further details regarding the adoption of the going concern basis can be found in our policies. The Trustees continue to monitor the finances for the organisation extremely closely through the management accounts, budget, and cashflow. In addition, we have secured new funding for innovative partnership working over the year. Signed on behalf of the Trustees Faye Roebuck Chair of Trustees Date: O fiii120JLI 10
Age UK Torbay (A Company Limlted by Guarantee) ststement of Trustees, Responsibilities The trustees (who are also the directors for the purposes of company lawl are responsible for preparing the Trustees, Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to.. select suitable accounting policies and then apply them consistently., observe the methods and principles in the Charities SORP., make judgement5 and estimates that are reasonable and prudent- slate whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements.. prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation. The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. The trustees are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. This report has been prepared in accordance with the Charity's Statement of Recommended Practice. SORP {FRS102) and in accordance with the special provisions of part 16 of the Companies Act 2008 relating to smaller entities. In preparing this report, the Trustees hav8 taken advantage of the small companies exemptions provided by section 415A of the Companies Act 2006.
Age UK Torbay (A Company Limited by Guarantee) Independent Examiner's Statement I report to the charity trustees on my examination of the accounts for the year ended 31 March 2024, which are set out on pages 13 to 28. Responsibillties and basis of report As the trustees of the Charity land also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the Company are not required lo be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 I'the 2011 Act,). In carrying out my examination I have followed the Direclions given by the Charity Commission under section 145{51 Ib) of the 2011 Act. Independent examlner's statement Since the company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified lo undertake the examination because l am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies. I have completed my examination. I confirm that no malters have come to my attention in connection with the examination giving me cause to believe.. 1. accounting records were not kept in r88pect of the Company as required by section 386 of Ihe 2006 Act. or 2. the accounts do not accord with those records,. or 3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair view which is not a matter considered as part of an independent examination., or 4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities lapplicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 10211 I have no concerns and have come across no other matter5 in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Martin Hobbs Bsc ACA Francis Clark LLP Chartered Accountants Sigma House Oak View Close Edginswell Park Torquay TQ2 7FF 12
Age UK Torbay (A Company Limited by Guarantee) Statement of Financial Activities Year Ended 31 March 2024 Unrestricted Restrlcted Funds Funds 2024 2024 Total Funds 2024 Total Funds 2023 Note Income from: Donations and capital grants Charitable activities Other trading activities Interest received 450,557 233,301 20 6,007 220,426 670,983 233,301 20 6,007 512,611 218,025 3,909 2,358 Total 689,885 220,426 910,311 736,903 Expenditure on: Charitable activities 734,399 210,109 944,508 845,251 Total 734,399 210,109 944,508 845,251 Net {expenditure)I Income before transfers 144,5141 10,317 134,197) {108,348} Transfers between funds 28,543 128,5431 Net movements In funds (1 5,9711 (18,2261 134,1971 1108,348) ReconcSllation of funds: Total funds brought forward 515,672 50,218 565,890 674.238 Total funds carrled forward 499,701 31,992 531,693 565,890 The noles on pages 17 to 28 form part of these financial statements. 13
Age UK Torbay (A Company Limited by Guarantee) Registered Number: 04046684 Balance Sheet 31 March 2024 2024 2023 Note Fixed assets Tangible assets 123,014 136,933 Current assets Debtors Cash at bank and in hand 46,653 402,987 36,121 447,147 449,640 483,268 Creditors: amounts falllng due within one year 10 (40,961) 154,311) Net current assets 408,679 428,957 Net agsets 531,693 565,890 Charity Funds Restricted funds Unrestricted funds 31,992 499,701 50,218 515,672 Total funds 631,693 565,890 The notes on pages 17 to 28 form part of these financial statements. 14
Age UK Torbay (A Company Limited by Guarantea) Balance Sheet (continued) 31 March 2024 The Trustees consider that the company is entitled to exemption from the requirement to have an audit under the provisions of Section 477 of the Companies Act 2006 {'Ihe Act,) and members have not required the company to obtain an audit for the year in question in accordance wilh s.476 of the Act. The Trustees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with SpeCt to accounting records and for preparing financial statements which give a true and fair view of the state ofaffairs ofthe company as al 31 March 2024 and of it5 nel income orexpenditure for the year in accordance with the requirements of Sections 394 and 395 of the Act and which otherwise comply with the requirements of the Companies Act 2006 relating to the financial statements, so far as applicable to the company. The financial statements have been prepared in accordance wilh the special provisions of Part 15 of the Companies Act 2006 relating to small companies. The financial slatemenls were approved by the Trustees on ig1.12 /}oj.*. and signed on their behalf by Faye Roebuck Chair of Trustees Company Registration Number.. 04046684 The notes on pages 17 to 28 fomi part of these financial statements. 15
Age UK Torbay (A Company Limited by Guarantee) Cash Flow Statement Year Ended 31 March 2024 2024 2023 Note Cash flows from operatlng actlvlties Net cash provided by operating activities 13 144,1601 (126,6441 Cash flows from Investing actlvltles: Purchase of tangible fixed assets (2,347) Net cash used In investing activities (2,347) Change In cash and cash equlvalents in the year Cash and cash equivalents brought fotward {44,1601 1128,991) 447,147 576.138 Cash and cash equSvalents carrled forward 402,987 447,147 The notes on pages 17 to 28 form part of these financial statements. 16
Age UK Torbay (A Company Limited by Guarantee) Notes to the Flnancial Statements For the Year ended 31 March 2024 Accounting policies al Basis of preparation of financial ststements The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS102) (effective 1 January 2015) ~ (Charilies SORP IFRS10211. the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS1021 and the Companies Act 2006. The address of the registered office is given in the reference and administrative details on page 1. The nature of the charity's operations and its principal activities are set out in the Trustees, report. Age UK Torbay meets the definition of a public benefit entity under FRS102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy. The functional and presentational currency of th888 financial statements is sterling. b) Company Status The company is a company limited by guarantee incorporated in England and Wales. The members of the company are the Trustees named on page 1. In the event of the company being wound up, the liability in respect of the guarantee is limited to £1 per member of the company. c) Fund Accountlng General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have nol been designated for other purposes. Designated funds comprise unrestricted funds that have been sel aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged againsl the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements. Investment income, gains and losses are allocated to the appropriate fund. 17
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Accounting pollcles Icontlnued) d) Income All income is recognised once the company has entitlernenl to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably. For legacies, entitlement is taken as the earlier of the date on which either.. the company is aware that probate has been granted, the estate has been finalised and notification has been made by the executorls} to the Trust that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the company has been notified of the executor's intention to make a distribution. Where legacies have been notified to the company. or the company is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is treated as a contingent asset and disclosed if material. Income from government and other grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been mel and the amount can be measured reliably. Income from charges to clients is recognised in the penod to which it relates. Donated services or facilities are recognised when the company has control over the item, any conditions associated with the donated ilem have been met, the receipt of economic benefit from the use of the company of the item is probable and thal economic benefit can be measured reliably. The charity receives a high level of support from volunteers. without which considerabl8 expense would be incurred. It is not considered meaningful or practicable lo pul a monetary value on this support., nonetheles5 the trustees are grateful to those who provide it. Other income is recognised in the period in which rt is receivable and to the extent the goods or seryices have been provided. e) Expendituro Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party. it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measure reliably. fl Tangible Flxed Assets and Depreciation Tangible fixed assets are carried at cost, net of depreciation and any provision for impairment. Depreciation is provided at rales calculated to write off the cost or valuation of fixed assets, less their estimated residual value, over their expected useful lives on the following basis. Freehold property Fixtures and fittings Office equipment Computer equipment 4 % straight line 20,/0 Straight line 25 % reducing balance 33¢/0 straight line 18
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Accountlng policies (contlnued) g) Operating leases Rentals under operating leases are charged to the SOFA as they are paid. h) Debtors Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. l) Llabilities and provlslons Liabilities are recognised when there is an obligation at the balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement. and the amount of the settlement can be estimated reliably. 11 Flnanclal Instruments Financial instruments are classified and account8d for. according to the substance of the contractual arrangemenl, as financial assets, financial liabilities or equity instruments. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities The company holds the following financial instruments, all of which are considered to be basic: Short term debtors and creditors Cash and bank balances kl Penslons The company operates a defined contribution group personal pension scheme and the pension charge represents the amounts payable by the company to the fund in respect of the year. I) VAT The charity is not registered for VAT. All expenditure is therefore stated inclusive of VAT where applicable. 19
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Donations and legacies Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Total funds 2023 Donations Legacies Grants 12,703 1,000 436,854 12,703 1,000 657,280 12,159 220,426 500,452 Total 450,557 220,426 670,983 512,611 Income from donations and legacies in 2023 included unrestricted income of £371,861 and restricted income of £140,750. Analysls of grants 2024 2023 Torbay and South Devon NHS Foundation Trust Age UK Age UK I Wellbeing coordinator Teignbridge CVS Wellbeing project Torbay Council - Dementia Wellbeing Coordinator Torbay Council Mental Health Project Torbay Community Development Trust Torbay Council cost of living crisi5 funding Torbay Council- Household support fund Carers End of Life and Dementia Support Other grants 95,193 10,000 28,313 184,213 34,000 163,676 62,178 21,000 56,750 89.805 10.000 2,923 189,213 100,750 97,766 9,995 1,957 Total 657,280 500,452 20
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Income from charitable activities Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Total funds 2023 Charges to clients Miscellaneous income 233,156 145 233,156 145 217,930 95 233,301 233,301 218,025 AII 2023 income from charitable activities relaled lo unrestricted funds. Income from other tradlng actlvltles Unrestrlcted funds 2024 Restricted funds 2024 Total funds 2024 Total funds 2023 Other fundralslng Income 20 20 3,909 20 20 3,909 AII 2023 income from other trading aclivities related to unrestricted funds. 21
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Analysls of Charitable activities Unrestrlcted Restrfcted 2024 2023 Cost of supplies and services Grants to other organisations Travel costs Office expenses Wages and salaries National insurance Pension cost Training Equipment costs Trustees meetings and recruilment Subscriptions Legal and professional Accountancy Bank charges Sundry expenses Premises costs Insurance Depreciation 444 51,278 6,327 48,091 648,495 39,223 18,790 934 22,903 4,154 46,342 547,207 30,266 15,751 386 28,375 2,173 1,749 101,288 8,957 3,039 548 61,368 5,275 38,293 593,903 35,008 17,101 3.836 550 1.952 606 45,705 4.200 2,895 7,503 9,076 3,165 14,815 1,755 1.097 15.42S 4,440 3,113 4,266 15,930 7,001 13,919 39 1,794 1,097 79,245 4,440 3,113 4,387 15,930 7,001 13,919 63,820 121 734,399 210,109 944,508 845,251 Total expenditure in 2023 includ8d unrestricted expenditure of £656,868 and restricted expenditure of £188,383. 22
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Net incomelexpendlture This is stated after charging.. 2024 2023 Depreciation of tangible fixed assets Independent examiner's fees 13,919 1,800 14,815 1,800 Staff costs Staff costs were as follows.. 2024 2023 Wages and salaries Social security costs Other pension costs 640,722 39,223 18,790 593,903 35.008 17,101 698,735 646,012 The average number of persons employed by the charity during the year was as follows.. 2024 No. 2023 No. 45 Headcount No employee received remuneration amounting to more than £60,000 in either year. The aggregate employee benefits payableto key management personnel forthe yearwas £67,228 (2023.. £57,466) During the year, no Trustee5 received any remuneration (2023: £nill or benefits in kind (2023.. £nil) No Trustees received any reimbursement of expenses in the year {2023.' £nil). There were no related party transactions during the year12023'. none). 23
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Tangible Fixed Assets Freehold Fixtures Computer Office Property & fittings equipment equipment Total Cost or valuation At 1 April 2023 265,929 8,213 66,191 52,163 392,496 At 31 March 2024 265,929 8,213 66,191 52,163 392,496 Depreclatlon At 1 April 2023 Charge for year 133,383 10,637 8,213 62,117 3,204 51,850 255,563 78 13,919 At 31 March 2024 144,020 8,213 65,321 51,928 269,482 Net book value Al 31 March 2024 121,909 870 235 123,014 At 31 March 2023 132,546 4,074 313 136,933 Debtors 2024 2023 Trade debtors Prepayments and accrued income 36,370 10,283 29,440 6,681 46,653 36,121 24
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 10. Creditors: Amounts falllng due withln one year 2024 2023 Trade creditors Accruals and deferred income 6,684 34,277 7,680 46,631 40,961 54.311 Deferr8d Income Deferred income at 1 April 2023 Resources deferred during the year 9,033 {9,033) Deferred income at 31 March 2024 25
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 11. Funds 1 April 2023 Transfers 31 March inlout 2024 Income Expenditure Designated Funds Property and Fixed Assets 136,933 113,919) 123,014 General Funds General funds 378,739 689,885 (734,3991 42,462 376,687 Total unrestricted funds 515,672 689,885 (734,399) 28.543 499,701 Restrlcted Funds Improved better care fund - End of life & Housing 36,528 Aviva funding 813 GLA Funding Mental Heallh 9,229 Mental Heatth COMF 3,648 S6,7SO (57,843) (4,256) 31,179 813 163,676 1148,6181 (24,2871 (3,648) Total restricted funds 50,218 220,426 1210,109) 128,5431 31,992 Total funds 56S,890 910,311 {944,508) 531,693 Comparatlve Informatlon In respact of the precedlng perlod Is as follows: 1 Aprll 2022 Transfers 31 March inlout 2023 Income Expenditure DesSgnated Funds Property and Fixed Assets 149,401 112,468) 136,933 General Funds General funds 410.674 596,153 {656,8681 28,780 378,739 Total unrestricted funds 560,075 596,153 (658,8681 16,312 515,672 Restricted Funds Improved better care fund - End of life & Housing 52,627 Aviva funding 2,084 GLA Funding Mental Health 48,420 Mental Health COMF 11,032 40,000 (50,099) {6.000) 36,528 (1,271) 813 1129,629) (10,3121 9,229 {7,384) 3,648 100,750 Total restricted funds 114,163 140,750 1188,383) (16,3121 50,218 Total funds 674,238 736,903 1845,251) 56S,890 26
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 Informatlon and Advlce - T&SDNHSFT and Cost of Living Crisis Funding {Torbay Council) Delivering free and confidential advice to over 505 living in Torbay. Wellbeing Torbay - T&SDNHSFT (Teignbridge CVS) Providing emotional and practical support lo lonely and isolated people, enabling people to be part of their community, develop support neOrkS, and improve their wellbeing. Housing Wellbeing Co-ordinator- Household Support Fund {Torbay Council) Assisting people with a variety of housing issues, including eviction, homelessness, environmental, and unsuitable living conditions. Dementla- Age UK and Public Health (Torbay Council) Supporting both people with Dementia and their families and carers. Torbay Communlty Helpllne Wellbelng Co-ordinators - Torbay Council via Torbay Communities Providing triage. fact finding, and initial intensive support through Torbay Community Helpline Mental Health and Speclallst Befrlendlng - Torbay Council via Public Health Providing mental health and emotional support through Torbay Community Helpline. Includes onwards referrals for counselling, and signposting. Deslgnated Fund The balance of the designated fund repres&nts the carrying value of Propety and other Fixed Assets. 27
Age UK Torbay (A Company Limited by Guarantee) Notes to the Financial Statements For the Year ended 31 March 2024 12. Analysls of Net Assets Between Funds Unrestricted Restricted funds funds 2024 2024 Total funds 2024 Total funds 2023 Tangible fixed assets Current assets Creditors due within one year 123,014 417,648 140,9611 123,014 136,933 31,992 449,640 483.268 (40,961) (54,311) 499,701 31,992 531,693 565,890 Comparatlv8 information In respect of the precedlng perlod Is as follows: Unrestrlcted Restrlcted funds funds 2023 2023 Total funds 2023 Total funds 2022 Tangible fixed assets Current assets Creditors due within one year 136,933 433,050 154,311) 136,933 149.401 50,218 483,268 619.843 (54,311) 195,006) 515,672 50,218 565,890 674,238 13. Reconciliatlon of net movement In funds to net cash flow from operating actlvltles 2024 2023 Net income for the year {as per Slaternent of Financial Activities) (34,197) (108,348) Adjustment for: Depreciation charges 13,919 14,815 (Increase) l Decrease in debtors (Decrease) I Increase in creditors 110,532) 7,584 113,3501 (40,695) Net cash provided by operating actlvlties 144,160) 1126,644) 28