Torbay
ageuK
Age UK Torbay
(A Company limited by guarantee)
Trustees, Report and Financial Statements
Year Ended 31 March 2024
Registered number: 04046684
Charity number: 1084684

Age UK Torbay
(A Company Limited by Guarantee)
Contents
Page
Reference and administrative details of the charity, its trustees and advisers
Trustees, R8POrt
Independent Examlner's Report
12
Statement of Flnanclal Actlvltles
13
Balance Sheet
14
Cash Flow Statement
16
Notes to the Flnanclal Statements
17

Age UK Torbay
(A Company Limited by Guarantee)
Reference and administrative details
Registered charity number
1084684
Registered company number
¢)4046684
Principal and Registered Office
12 Dendy Road
Paignton
Devon
TQ4 5DB
Chair and Trustee
Trustees
Jacqueline Lyttle (Resigned 25 April 2024)
Faye Roebuck (elected Chair 25 April 20241
Kevin Shaw
Catherine Pinnegar (appointed 12 May 2023)
Scarlett Baker (appointed 25 April 2024)
Christina Barnard (appointed 25 April 2024)
Drew Perry (appointed 25 April 20241
Company Secretarylchief Officer..
Helen Harman
Accountants
Francis Clark LLP
Sigma House
Oak View Close
Edginswell Park
Torquay
TQ2 7FF
Bankers
Charities Aid Foundation
Kings Hill
West Malling
Kent
ME19 4TA
Bank of Scotland
Business Banking
PO Box 1984
Andover
SP10 9GZ
8arclaycard Commercial
Teesdale Business Park
Stockton on Tees
TS17 6YG

Age UK Torbay
{A Company Limited by Guarantee)
Trustees, Report
For the Year Ended 31 March 2024
Structure, Governance and Management
Age UK Torbay is a company limited by guarantee. Incorporated on 3rd August 2000, it has no share capital and
is a registered charity. The organisation is governed by its Memorandum and Articles of Association. which
establish its objects and powers. The principal objective of Age UK Torbay is to promote the relief of elderly
people in any manner, which now, or hereafter, may be deemed by law to be charitable, in Torbay.
Recruitment and Appolntment of Trustees
The body responsible for the management of Age UK Torbay is the Board of Trustees. The Board meets
quarterly.
The Articles ofAssociation require that there shall never be less than five. Truslees seNe for a term of years
and may be reappointed for up to three further terms of three years.
The Chair is appointed by the Trustees from among51 their number. The Chair serves for an initial term of two
years, and may be reappoinled for up lo three terms of three years.
Prior lo inviting nominations, the Trustees review the skills profile of the board, and then try to attract candidates
with relevant and appropriate experience and skills. Prospective Trustees are interviewed by one of the Trustees
and the Chief Officer, and invited to attend Board meetings on a trial basis before being nominated and elected
as trustees.
New Trustees are presented with a welcome pack, which includes..
Essential Trustee CC3
Legal documentation of the organisation, including the Memorandum and Articles ofAssocialion
Agenda and Minutes template
Job Descriptions of trustees
Access to the Policies and Procedures of the organi58tion
Financing of the organisation and explanation of the accounts
Strategy and Business Plan, including future plans and objectives
Declaration of Interest form
Board Skills Audit
Trustee Eligibility Declaration
New Trustees attend an Induction session with the Chief Officer, meet key staff, and complete relevant checks -
DBS. Fit and Proper Persons etc. Our Trustees also attend training (Safeguarding elc) relevant to the
requirements and responsibilities of their respective roles as trustees.
The Trustees delegate management of Age UK Torbay to the Chief Officer, who, along with the Senior
Management Team, is responsible for ensuring that the charity delivers the services required and for reporting
on the performance and financial position of the organisation.
The Chief Officer attends all meetings of the Board.
Related Partles and Networks
Age UK Torbay is a Brand Partner of Age UK, and a member of the Age England Association. All Age UK Brand
Partners sign a Brand Partner Agreement.
Age UK Torbay is a member of the Age England Association. The Association is a corporate body Ihal acts as
the representative body for Brand Partners and Friends ofAge UK. Members ofthe Association agree to observe
and be bound by the Articles ofAssociation and to support the objects of the Age England Association.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
Risk Management
The Board of Trustees has undertaken an assessment of the risks to which the charty is exposed. including
operational, financial, and external risks, and have introduced procedures, and reporting regimes to manage and
mitigate the risks.
In particular, the Trustees have instructed management lo prepare and maintain contingency plans to cover all
identified areas of risk, and to maintain a risk register lo formalise the risk management pro￿$8.
Internal controls. and policies and procedures are in place to manage risk, and these are reviewed, and amended
regularly to ensure that they meet current requirements.
Our Aims and Objectives
The mission of the charity is to promote the well-being of all older people in Torbay, and to help make later life a
fulfilling and enjoyable experience.
To achieve this. the key objectives and strategies in 2023 - 2024 were..
Promoting positive attitudes lo older people and ageing
Promoting wellbeing in older people
Tackling loneliness and isolation in older people
Influencing and developing public policies that affect older people
Encouraging choice and opportunity for older people
Working with all appropriate agencies and partners (including Torbay Community Helpline), to secure the
widest range of services that best matches the needs of the client population
Providing support to older people through direct service provision
Providing and promoting accessible information to older people to enable them to make informed choices
Maintaining the independence and autonomy of the organisation
Treating all older people, staff and volunteers as equal, with equal respect
Generating independent income through seNices and other activities
Maintaining financial controls
Additlonal Notes
Despite having key objectives, the charity has had to adapt to an ever-changing environment which is out of our
control. Staff have had to respond appropriately in challenging times. We have'lurched, from the pandemic to the
cost-of-living crisis, both have hil older people with their wellbeing, and everyday living costs.
Age UK Torbay partners with other local voluntary seclororganisations to provide the Torbay Community Helpline
a 'one call, access point to support from the VCSE. The types of support include..
Benefits, debt and financa
Access to food parcels
Domestic and Sexual advice
Mental Health Support (lead organisation)
Specialist Befriending (lead organisation)
Housing (lead organisationl
Wellbeing
Caring for someone
Triage for Adult Social Care
The helpline receives hundreds of calls a week.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
Actlvltles for achleving our Alms and Objectives
We review our aims, objectives and activities each year. This report looks at what we achieved and the outcomes
of our work in the last 12 months. The report looks at the success of each key activity and the benefi15 they have
brought to those groups of people we are Set up to help.
Our strategy and business plan has just been updated for 2024.
The r8POrt also helps us ensure our aims and objectives remained focused on our slated purposes. We have
referred lo the Charity Commission's general guidance on public benefit when reviewing our aims and objectives.,
in particular. the trustees consider how planned activities will contribute to our aims and objectives.
How our activities delivered public beneflt
Information and Advice
We received 10,140 enquiries during 23124 to our Information and Advice service, and assisted older people to
claim £2.927,931 of benefits they were entitled to. Our Information and Advice service plays a vital role in
tackling poverty. digital prejudice, promoting dignity, and ensuring our older people receive the enablement to
continue to thrive.
We have assisted our Wellbeing Team, whose clients are increasingly presenting with complex additional
needs during the year- mental health. homelessness, fraud, debt. addiction. abuse, rent arrears, poor housing,
care needs, and advice around cost-of-living support.
Debt issues are referred to Stepchange {our Age UK national Pfovider} or The Salvation Army (local).
The provision of the service also gives health and social service professionals the option of signposting older
people lo an independent seNice, designed especially for them. Timely infonnation and advice that we provide
often reduces the need for escalation lo statutory services.
During 23124 we progressed our partnership with Exeter Community Energy advisers {ECoE), who run a drop-in
morning, and receive referrals from us to support clients with issues related to energy suppliers, including
debugrantslsupplier problems.
Torbay Community Helpline
The Helpline service directly referred 365 clients 50+ years of age, r8sulting in 1 ,620 individual contacts lo reach
an adequate outcome, Age UK Torbay continues to adapt our working practices to meet this increased demand
protecting our preferred level of timely support to meet client expectations.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
Age UK Torbay I&A Trafflc & Beneffts Summary- AnnualTrend
Benelli•
Claims
21122
Claims
22123
Claims
23124
t Benefits
khieved 21122
£ Benefils
h￿Ved 22123
£ Benefits
hieved 23124
Attendance Alowance
Dlsability Living Alowance
Personal Independence Payment
SRpIpension Credit
Housing Benefit
Council Tax genefit
Universal Credit
Employment Support Allowance
Carers Allowance
Other/COL/Grants/DHp/wsFIHSF
Total
275
314
315
£1,202,035
£36,212
£290.493
£120.708
£169,750
£71,328
£116.505
£16,417
£9,476
£2,043,556
£16,046
£355,172
£417,445
£325,373
£253,628
£386,545
£70,126
£33,224
£45.582
£3,946,698
£1,783,392
£43,452
£263,141
£188,925
£274,129
£115.092
£95,111
£93.654
£8.059
£62,976
£2,927,931
37
63
31
68
14
58
175
56
181
42
61
62
55
96
12
14
16
114
970
105
733
504
£2,032.923
Dlre¢t Referrnlj Irom Helpllne
Over 50,5 Finance / Information / Advice
2V22
155
22123
345
23124
365
I&A Trafflc
Reach I Individual Client5
Volume l Total
21122
3446
12432
22123
3496
12953
23124
3926
10140
Traders Reglster
We maintain a register of local traders who have undergone background checks on their insurance and their
reputation on dealing with older people and have agreed to sign up to a code of practice. The register includes a
wide variety of trades, among them gas registered plumbers, electricians and gardeners.
The Traders Register provides older people wilh access to effective solutions to a wide range of home
maintenance problems.
Throughout the year 434 people requested details of traders through this scheme.
Wellbeing Torbay (Incorporating Specialist Wellbeing)
Launched in July 2016, and now funded by Torbay and South Devon NHS Foundation Trust, this service works
with lonely and isolated older people, enabling them to re-engage with their communities, set and achieve their
own goals, and provide support to prevent ill health.
Wellbeing Co-ordinators have a guided conversation that encourages individual own goals and can support
people to live their lives the way they want lo. This can include an introduction to local community activities
coffee mornings, exercise classes, volunteering etc.
We received funding for three specialist posts, initially from the Improved Better Care Fund. and subsequently
from Adult Social Care (via the Helpline). These cover Housing, and Dementia. We have now ceased working
with End of Life clients.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
arc
April 2021- March
2022
Generic
Torquay
Paignton
Brixham
105
110
146
132
137
148
055
16
76
Total
231
354
340
Specialist
EOL
Dementia
17
40
60
69
68
Housing
TOTAL
171
183
185
231
269
293
Holpllne
Long Covid
ASC IHousing
Total
27
NIA
233
412
44
240
439
Overall Total
702
1062
677
Referrals to Wellbeing have fallen this year, however people are presenting with multiple issues, managing social
inclusion as a barrier in itself. is no longer the case. This complexity requires more input, time, knowledge and
skills. In many cases, we work across internal teams- Infomation and Advice, Home Support, and Mental Health.
We also source grants for people from both other charities and the Household Support Fund
We work alongside the statutory sector, Adult Social Care. Safeguarding, Police, Drug & Alcohol, Housing and
the Mental Health Team in order to support people holistically and practically.
Housing is complex. compounded by the Cost-of-Living crisis. Landlords selling properties, or increasing the rent
are notable issues. Torbay also struggles with a high number of uninhabitable, and unsuitable properties.
Additionally, a huge rise in AS8, and drug issues in local communities has not helped.
We have a good working relationship with Shelter, who support us around more complex legal housing issues.
Monthly training sessions with Shelter, and colleagues from Citizens Advice Torbay help us understand the law,
and how lo challenge council decision making and illegal evictions.
Timely support 15 required to assist older vulnerable people to move house. We can provide 'a man with a van,,
and support on move day, as many people are overwhelmed with the whole situation.
Good working relationships with Housing Options, Housing Standards, and Community Safety Teams help with
progressing, and resolving people's housing issues.
Our Dementia Wellbeing Co-ordinator SLtpports the person living with Dementia, carers, and families, Dementia
support in this area is limited. and only accessible at diagnosis and crisis points. Educating family and carers on
the condition is a key part of the role. Knowledge and liaison with Safeguarding, Court of Protection and the
Community Mental Health team are pivotal points of contact.
Our generic Wellbeing Co-ordinators support people in the community, bLtt this is becoming increasingly
demanding due to other service wailing times. lack of face-lo-face support in some services, and financial
restraints. Group activities Continue to work well, connecting people with others with like-minded groups.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
Through our partnership with the Torbay Community Helpline, we employ two Co-ordinators who'triage, referrals.
Their main role is to concentrate on gathering information and refer appropriately.
Home Support
We provided just over 11,500 hours and we are still providing the service lo 200 older people this year.
Our service helps older people retain their independence by assisting them with tasks such as cleaning. shopping,
ironing, cooking, and collecting prescriptions and pensions, and we have seen steady growth in the
companionship and social visits we offer.
The older people we help through this service value the continuity of their relationships with staff who 'look out
for them,, and often benefit from being introduced to our other services where this is appropriate.
Some of our feedback..
'Thank you for all your help and support over the last few years. it has been wonderful to have such reliable,
friendly and trustworthy cleaners, and it has made a great difference to Mum's quality of life., you have been so
helpful in sorting out all the chopping and changing.. patience of saints.
'1 am so grateful for all you do for me. You totally understand the needs of the person and whal they may be
going through, you are all very patient and kind. I have dealt with other agencies, but you are so easy to talk to
I can pick up the phone and not worry.,
'1 think we need lo clone my support worker because she is so good at what she does, as are the office slaff
'working behind the scenes,. Thank you,
'Such a lovely Home Support person, she does an excellent job. Thank you,
Mental Health and Specialist Befriending
Fomed in 2020 as a response lo the first Pandemic Lockdown to support people with their Mental Health. This
is part of the Torbay Helpline.
RAG
Immediate
21122
33
22123
23124
22
Red
121
470
102
310
620/0
171
430
64¥0
215
32¥0
Amber
Green
Total
256
498
667
Onwards Referral
Specialist Befrienders
Age
UK
Torbay
counselling
The data above relates to people who have called Torbay Community Helpline.
22123
12
43
23124
57
The demand for menlal health support continues to increase. Many people are experiencing multiple challenges.
and as support services are stretched, people's distress increases.
People asking for support are, and have, experiencing layers oftrauma. including bereavement, domestic abuse,
homelessness and childhood trauma.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
At the start ofCovid-19 we offered support to people who were mainly lonely and isolated. The nature of calls has
sadly changed and people are now looking for support with thoughts of suicide, significant loss, bereavement,
and unresolved trauma.
The number of new callers is not representative of the number of supporting calls made by the mental health
team, a few people only require a single call, many more require multiple calls over months. The flexibility that we
can offer lo meet people's individual needs appears to be a lifeline.
The service assesses the level of distress and plans the frequency of calls accordingly. One person whose
thoughts of suicide were becoming more difficult to manage had the frequency of calls increased.
We do not'discharge, anyone who uses the service, but the tirne between calls maybe decreased, or people may
receive 'as required calls,. There is ahvays the opportunity to call back if further support is required.
We 'hold' people who are waiting for another support service. This maybe one of our own Specialist Befrienders,
or an Age UK Torbay counsellor. We feel it is important that people are not left feeling forgotten or disregarded,
particularly al a time when they may be feeling vulnerable and alone.
The Specialist Befriender Co-ordinator continues to slrengthen the trainee counsellor partnership between Age
UK Torbay. and local counselling colleges.
We have extended our counselling offer by partnering with five colleges. There has been an increased demand
for face-to-face counselling and this is now a regular offer at Paignton Library, We also continue to refer lo the
Windmill Centre and Centrepeace.
There has been time to develop supportive and meaningful relationships, which improves the experience for
everyone, and promotes the services in such a way that others are encouraged to work alongside us.
We continue lo hav8 a regular presence at the Hub at Paignton Library and have regular dedicated time at
Endeavour house.
Volunteers
Age UK Torbay is grateful for the unstinting efforts of its volunteers who are involved in supporting the charity in
achieving its aims and objectives. We have over 30 volunteers who regularly support us on a day-to-day basis.
Our volunteers continued to provided support through Specialist Befriending, fomi filling, home visits, and
providing Information and Advice drop ins.
Representatlon and Campalgnlng
Age UK Torbay reacted to local community need over the last year.
Other Activities
Provided support to those older people most in need
Adapted to emerging and everachanging needs
Ensured that specialist staff provided support to over 600 people
Worked with local food banks
Are key partners in the following steering groups..
Frailty and Healthy Ageing
Systemwide Dementia Group
Infomiation and Advice Steering Group

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
Torbay Older Citizens Forum
Health and Wellbeing VCSE Network (incorporating the Helpline)
Standing Tall- domestic and sexual advice
Future Developments
Work with partners to develop, and implement projects and services, that enhance our offerings to older
people and create sustainable income streams to sustain our charitable activities.
Take positive and pro-active steps to ensure involvement with, and recognition by agencies forming new
models of care.
Be involved with Age UK national initiatives. campaigning, and service development.
Continue to build on our strategy to ensure that all appropriate services a￿ financially self-sustaining and
contribute to funding for charitable activities.
Continue lo initiate and participate in appropriate consortia and collaboration and cooperation arrangements
with other organisalions and agencies to meet service requirements and satisfy funder aspirations. and to
develop new services and opportunilies for older people.
Actively seek to identify and to maximise sources of funding to achieve a higher degree of diversity and
security of funding.
Continue lo promote and develop membership and volunteering as an integrated access pathway to the
organisation, providing enhanced benefits for Age UK Torbay and users alike.
Funders
Age UK Torbay would like lo thank our funders including..
Torbay and South Devon NHS Foundation Trust
Torbay Council
Housing Support Fund
Flnanclal Review
The financial statements have been prepared in accordance with Accounting and Reporting by Charities.
Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective 1 January 20151
(Charities SORP (FRS 102)). the Financial Reporting Standard applicable in the UK and Republic of Ireland
(FRS 102) and the Companies Act 2006.
The Statement of Financial Activities ISOFAI shows the gross income from all sources and the split of activity
between restricted and unrestricted funds.
Income for Infomation and Advice remains stable from Torbay and South Devon NHS Foundation Trust.
Costs, particularly in Overheads, Support and Central Office, continue to be Goritrolled by careful management.
Age UK Torbay will adapt as necessary and seek to work actively with funders and partners to develop new ways
of working that enhance services and ensure sustainability, and where possible, bring in new funding sources for
the benefit of older people in Torbay.
Reserves Policy
Age UK Torbay unrestricted reserves represent the funds that are freely available to spend, arising from past
operating results, legacies and donations.
Restricted funds fall outside the definition of reseNes as these are funds that are given to Age UK Torbay for a
specific purpose and as such are not to be used freely.

Age UK Torbay
(A Company Limited by Guarantee)
Trustees, Report (continued)
For the Year Ended 31 March 2024
Age UK Torbay will invest its reserves appropriately in order to maintain current or future levels of income and
protection of capital.
The Trustees aim to maintain free resetves lo cover a minimum of six months running costs, together with 8
contingency fund lo cover statutory and legal commitments. The current level of reserves required is therefore
approximately £447,000. Free reserves al 3151 March 2024 amount to approximately £379.000.
The free reserves figure does not include the value of our owned property at Dendy Road.
The Reserves policy is reviewed in line with other policies by the Board of Trustees.
Investment Policy
All funds surplus lo short-term Working capital needs are placed on deposit with the Charty's bankers.
In so far as the trustees are aware..
There is no relevant audit infonnation of which the charitable company's auditor is unaware., and
The trustees have taken all steps thal they ought to have taken to make themselves aware of any relevanl
audit information and to establish that the auditor is aware of that information.
In preparing this report the Trustees have taken advantage ofthe small comp8nies exemption provided by section
415A of the Companies Act 2006.
Going Concern
Our longer-term contracts were unaffected by the pandemic, and our Home Support number5 are back to pre
2020 levels. Donations are notably less than before.
The Trustees are assured, (have a reasonable expectalionl, that the charitable company has adequate resources
to continue in operational existence for the foreseeable future. For this reason. they continue to adopt the going
concern basis in preparing the financial statements. Further details regarding the adoption of the going concern
basis can be found in our policies.
The Trustees continue to monitor the finances for the organisation extremely closely through the management
accounts, budget, and cashflow. In addition, we have secured new funding for innovative partnership working
over the year.
Signed on behalf of the Trustees
Faye Roebuck
Chair of Trustees
Date: O fiii120JLI
10

Age UK Torbay
(A Company Limlted by Guarantee)
ststement of Trustees, Responsibilities
The trustees (who are also the directors for the purposes of company lawl are responsible for preparing the
Trustees, Annual Report and the financial statements in accordance with applicable law and United Kingdom
Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the trustees to prepare financial statements for each financial year which give a true and
fair view of the state of affairs of the charitable company and of the incoming resources and application of
resources, including the income and expenditure, of the charitable company for that period. In preparing these
financial statements, the trustees are required to..
select suitable accounting policies and then apply them consistently.,
observe the methods and principles in the Charities SORP.,
make judgement5 and estimates that are reasonable and prudent-
slate whether applicable UK Accounting Standards have been followed, subject to any material
departures disclosed and explained in the financial statements..
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the
charitable company will continue in operation.
The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at
any time the financial position of the charitable company and enable them to ensure that the financial statements
comply with the Companies Act 2006. The trustees are also responsible for safeguarding the assets of the
charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other
irregularities.
This report has been prepared in accordance with the Charity's Statement of Recommended Practice. SORP
{FRS102) and in accordance with the special provisions of part 16 of the Companies Act 2008 relating to smaller
entities.
In preparing this report, the Trustees hav8 taken advantage of the small companies exemptions provided by
section 415A of the Companies Act 2006.

Age UK Torbay
(A Company Limited by Guarantee)
Independent Examiner's Statement
I report to the charity trustees on my examination of the accounts for the year ended 31 March 2024, which are
set out on pages 13 to 28.
Responsibillties and basis of report
As the trustees of the Charity land also its directors for the purposes of company law) you are responsible for the
preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,).
Having satisfied myself that the accounts of the Company are not required lo be audited under Part 16 of the
2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's
accounts as carried out under section 145 of the Charities Act 2011 I'the 2011 Act,). In carrying out my
examination I have followed the Direclions given by the Charity Commission under section 145{51 Ib) of the 2011
Act.
Independent examlner's statement
Since the company's gross income exceeded £250,000 your examiner must be a member of a body listed in
section 145 of the 2011 Act. I confirm that l am qualified lo undertake the examination because l am a member
of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no malters have come to my attention in connection with the
examination giving me cause to believe..
1. accounting records were not kept in r88pect of the Company as required by section 386 of Ihe 2006 Act.
or
2. the accounts do not accord with those records,. or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than
any requirement that the accounts give a 'true and fair view which is not a matter considered as part of
an independent examination., or
4. the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounting and reporting by charities lapplicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of
Ireland IFRS 10211
I have no concerns and have come across no other matter5 in connection with the examination to which attention
should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Martin Hobbs Bsc ACA
Francis Clark LLP
Chartered Accountants
Sigma House
Oak View Close
Edginswell Park
Torquay
TQ2 7FF
12

Age UK Torbay
(A Company Limited by Guarantee)
Statement of Financial Activities
Year Ended 31 March 2024
Unrestricted Restrlcted
Funds
Funds
2024
2024
Total
Funds
2024
Total
Funds
2023
Note
Income from:
Donations and capital grants
Charitable activities
Other trading activities
Interest received
450,557
233,301
20
6,007
220,426
670,983
233,301
20
6,007
512,611
218,025
3,909
2,358
Total
689,885
220,426
910,311
736,903
Expenditure on:
Charitable activities
734,399
210,109
944,508
845,251
Total
734,399
210,109
944,508
845,251
Net {expenditure)I Income
before transfers
144,5141
10,317
134,197) {108,348}
Transfers between funds
28,543
128,5431
Net movements In funds
(1 5,9711
(18,2261 134,1971 1108,348)
ReconcSllation of funds:
Total funds brought forward
515,672
50,218
565,890
674.238
Total funds carrled forward
499,701
31,992
531,693
565,890
The noles on pages 17 to 28 form part of these financial statements.
13

Age UK Torbay
(A Company Limited by Guarantee)
Registered Number: 04046684
Balance Sheet
31 March 2024
2024
2023
Note
Fixed assets
Tangible assets
123,014
136,933
Current assets
Debtors
Cash at bank and in hand
46,653
402,987
36,121
447,147
449,640
483,268
Creditors: amounts falllng
due within one year
10
(40,961)
154,311)
Net current assets
408,679
428,957
Net agsets
531,693
565,890
Charity Funds
Restricted funds
Unrestricted funds
31,992
499,701
50,218
515,672
Total funds
631,693
565,890
The notes on pages 17 to 28 form part of these financial statements.
14

Age UK Torbay
(A Company Limited by Guarantea)
Balance Sheet (continued)
31 March 2024
The Trustees consider that the company is entitled to exemption from the requirement to have an audit under the
provisions of Section 477 of the Companies Act 2006 {'Ihe Act,) and members have not required the company to
obtain an audit for the year in question in accordance wilh s.476 of the Act.
The Trustees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006
with ￿SpeCt to accounting records and for preparing financial statements which give a true and fair view of the
state ofaffairs ofthe company as al 31 March 2024 and of it5 nel income orexpenditure for the year in accordance
with the requirements of Sections 394 and 395 of the Act and which otherwise comply with the requirements of
the Companies Act 2006 relating to the financial statements, so far as applicable to the company.
The financial statements have been prepared in accordance wilh the special provisions of Part 15 of the
Companies Act 2006 relating to small companies.
The financial slatemenls were approved by the Trustees on
ig1.12 /}oj.*. and signed on their behalf by
Faye Roebuck
Chair of Trustees
Company Registration Number.. 04046684
The notes on pages 17 to 28 fomi part of these financial statements.
15

Age UK Torbay
(A Company Limited by Guarantee)
Cash Flow Statement
Year Ended 31 March 2024
2024
2023
Note
Cash flows from operatlng actlvlties
Net cash provided by operating activities
13
144,1601 (126,6441
Cash flows from Investing actlvltles:
Purchase of tangible fixed assets
(2,347)
Net cash used In investing activities
(2,347)
Change In cash and cash equlvalents in the year
Cash and cash equivalents brought fotward
{44,1601 1128,991)
447,147
576.138
Cash and cash equSvalents carrled forward
402,987
447,147
The notes on pages 17 to 28 form part of these financial statements.
16

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Flnancial Statements
For the Year ended 31 March 2024
Accounting policies
al Basis of preparation of financial ststements
The financial statements have been prepared in accordance with Accounting and Reporting by
Charities.. Statement of Recommended Practice applicable to Charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
{FRS102) (effective 1 January 2015) ~ (Charilies SORP IFRS10211. the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS1021 and the Companies Act 2006. The address of
the registered office is given in the reference and administrative details on page 1. The nature of the
charity's operations and its principal activities are set out in the Trustees, report.
Age UK Torbay meets the definition of a public benefit entity under FRS102. Assets and liabilities are
initially recognised at historical cost or transaction value unless otherwise stated in the relevant
accounting policy.
The functional and presentational currency of th888 financial statements is sterling.
b) Company Status
The company is a company limited by guarantee incorporated in England and Wales. The members of
the company are the Trustees named on page 1. In the event of the company being wound up, the
liability in respect of the guarantee is limited to £1 per member of the company.
c) Fund Accountlng
General funds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the company and which have nol been designated for other
purposes.
Designated funds comprise unrestricted funds that have been sel aside by the Trustees for particular
purposes. The aim and use of each designated fund is set out in the notes to the financial statements.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed by
donors or which have been raised by the company for particular purposes. The costs of raising and
administering such funds are charged againsl the specific fund. The aim and use of each restricted
fund is set out in the notes to the financial statements.
Investment income, gains and losses are allocated to the appropriate fund.
17

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Accounting pollcles Icontlnued)
d) Income
All income is recognised once the company has entitlernenl to the income, it is probable that the income
will be received and the amount of income receivable can be measured reliably.
For legacies, entitlement is taken as the earlier of the date on which either.. the company is aware that
probate has been granted, the estate has been finalised and notification has been made by the
executorls} to the Trust that a distribution will be made, or when a distribution is received from the
estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be
measured reliably and the company has been notified of the executor's intention to make a distribution.
Where legacies have been notified to the company. or the company is aware of the granting of probate,
and the criteria for income recognition have not been met, then the legacy is treated as a contingent
asset and disclosed if material.
Income from government and other grants is recognised when the charity has entitlement to the funds,
any performance conditions attached to the grants have been mel and the amount can be measured
reliably.
Income from charges to clients is recognised in the penod to which it relates.
Donated services or facilities are recognised when the company has control over the item, any
conditions associated with the donated ilem have been met, the receipt of economic benefit from the
use of the company of the item is probable and thal economic benefit can be measured reliably.
The charity receives a high level of support from volunteers. without which considerabl8 expense would
be incurred. It is not considered meaningful or practicable lo pul a monetary value on this support.,
nonetheles5 the trustees are grateful to those who provide it.
Other income is recognised in the period in which rt is receivable and to the extent the goods or seryices
have been provided.
e) Expendituro
Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit
to a third party. it is probable that a transfer of economic benefits will be required in settlement and the
amount of the obligation can be measure reliably.
fl Tangible Flxed Assets and Depreciation
Tangible fixed assets are carried at cost, net of depreciation and any provision for impairment.
Depreciation is provided at rales calculated to write off the cost or valuation of fixed assets, less their
estimated residual value, over their expected useful lives on the following basis.
Freehold property
Fixtures and fittings
Office equipment
Computer equipment
4 % straight line
20,/0 Straight line
25 % reducing balance
33¢/0 straight line
18

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Accountlng policies (contlnued)
g) Operating leases
Rentals under operating leases are charged to the SOFA as they are paid.
h) Debtors
Trade and other debtors are recognised at the settlement amount after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trade discounts due.
l) Llabilities and provlslons
Liabilities are recognised when there is an obligation at the balance sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement. and the amount
of the settlement can be estimated reliably.
11 Flnanclal Instruments
Financial instruments are classified and account8d for. according to the substance of the
contractual arrangemenl, as financial assets, financial liabilities or equity instruments. An equity
instrument is any contract that evidences a residual interest in the assets of the company after
deducting all of its liabilities The company holds the following financial instruments, all of which are
considered to be basic:
Short term debtors and creditors
Cash and bank balances
kl Penslons
The company operates a defined contribution group personal pension scheme and the pension charge
represents the amounts payable by the company to the fund in respect of the year.
I) VAT
The charity is not registered for VAT. All expenditure is therefore stated inclusive of VAT where
applicable.
19

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Donations and legacies
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
funds
2023
Donations
Legacies
Grants
12,703
1,000
436,854
12,703
1,000
657,280
12,159
220,426
500,452
Total
450,557
220,426
670,983
512,611
Income from donations and legacies in 2023 included unrestricted income of £371,861 and restricted
income of £140,750.
Analysls of grants
2024
2023
Torbay and South Devon NHS Foundation Trust
Age UK
Age UK I Wellbeing coordinator
Teignbridge CVS Wellbeing project
Torbay Council - Dementia Wellbeing Coordinator
Torbay Council Mental Health Project
Torbay Community Development Trust
Torbay Council cost of living crisi5 funding
Torbay Council- Household support fund
Carers End of Life and Dementia Support
Other grants
95,193
10,000
28,313
184,213
34,000
163,676
62,178
21,000
56,750
89.805
10.000
2,923
189,213
100,750
97,766
9,995
1,957
Total
657,280
500,452
20

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Income from charitable activities
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
funds
2023
Charges to clients
Miscellaneous income
233,156
145
233,156
145
217,930
95
233,301
233,301
218,025
AII 2023 income from charitable activities relaled lo unrestricted funds.
Income from other tradlng actlvltles
Unrestrlcted
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
funds
2023
Other fundralslng Income
20
20
3,909
20
20
3,909
AII 2023 income from other trading aclivities related to unrestricted funds.
21

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Analysls of Charitable activities
Unrestrlcted
Restrfcted
2024
2023
Cost of supplies and services
Grants to other organisations
Travel costs
Office expenses
Wages and salaries
National insurance
Pension cost
Training
Equipment costs
Trustees meetings and recruilment
Subscriptions
Legal and professional
Accountancy
Bank charges
Sundry expenses
Premises costs
Insurance
Depreciation
444
51,278
6,327
48,091
648,495
39,223
18,790
934
22,903
4,154
46,342
547,207
30,266
15,751
386
28,375
2,173
1,749
101,288
8,957
3,039
548
61,368
5,275
38,293
593,903
35,008
17,101
3.836
550
1.952
606
45,705
4.200
2,895
7,503
9,076
3,165
14,815
1,755
1.097
15.42S
4,440
3,113
4,266
15,930
7,001
13,919
39
1,794
1,097
79,245
4,440
3,113
4,387
15,930
7,001
13,919
63,820
121
734,399
210,109
944,508
845,251
Total expenditure in 2023 includ8d unrestricted expenditure of £656,868 and restricted expenditure of
£188,383.
22

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Net incomelexpendlture
This is stated after charging..
2024
2023
Depreciation of tangible fixed assets
Independent examiner's fees
13,919
1,800
14,815
1,800
Staff costs
Staff costs were as follows..
2024
2023
Wages and salaries
Social security costs
Other pension costs
640,722
39,223
18,790
593,903
35.008
17,101
698,735
646,012
The average number of persons employed by the charity during the year was as follows..
2024
No.
2023
No.
45
Headcount
No employee received remuneration amounting to more than £60,000 in either year.
The aggregate employee benefits payableto key management personnel forthe yearwas £67,228 (2023..
£57,466)
During the year, no Trustee5 received any remuneration (2023: £nill or benefits in kind (2023.. £nil)
No Trustees received any reimbursement of expenses in the year {2023.' £nil).
There were no related party transactions during the year12023'. none).
23

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Tangible Fixed Assets
Freehold Fixtures
Computer
Office
Property & fittings equipment equipment
Total
Cost or valuation
At 1 April 2023
265,929
8,213
66,191
52,163 392,496
At 31 March 2024
265,929
8,213
66,191
52,163 392,496
Depreclatlon
At 1 April 2023
Charge for year
133,383
10,637
8,213
62,117
3,204
51,850 255,563
78
13,919
At 31 March 2024
144,020
8,213
65,321
51,928 269,482
Net book value
Al 31 March 2024
121,909
870
235 123,014
At 31 March 2023
132,546
4,074
313 136,933
Debtors
2024
2023
Trade debtors
Prepayments and accrued income
36,370
10,283
29,440
6,681
46,653
36,121
24

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
10.
Creditors: Amounts falllng due withln one year
2024
2023
Trade creditors
Accruals and deferred income
6,684
34,277
7,680
46,631
40,961
54.311
Deferr8d Income
Deferred income at 1 April 2023
Resources deferred during the year
9,033
{9,033)
Deferred income at 31 March 2024
25

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
11. Funds
1 April
2023
Transfers 31 March
inlout
2024
Income Expenditure
Designated Funds
Property and Fixed Assets
136,933
113,919) 123,014
General Funds
General funds
378,739
689,885
(734,3991
42,462 376,687
Total unrestricted funds
515,672
689,885
(734,399)
28.543 499,701
Restrlcted Funds
Improved better care fund - End of life & Housing 36,528
Aviva funding
813
GLA Funding Mental Heallh
9,229
Mental Heatth COMF
3,648
S6,7SO
(57,843) (4,256)
31,179
813
163,676
1148,6181 (24,2871
(3,648)
Total restricted funds
50,218
220,426
1210,109) 128,5431 31,992
Total funds
56S,890
910,311
{944,508)
531,693
Comparatlve Informatlon In respact of the precedlng perlod Is as follows:
1 Aprll
2022
Transfers 31 March
inlout
2023
Income Expenditure
DesSgnated Funds
Property and Fixed Assets
149,401
112,468) 136,933
General Funds
General funds
410.674
596,153
{656,8681
28,780 378,739
Total unrestricted funds
560,075
596,153
(658,8681
16,312 515,672
Restricted Funds
Improved better care fund - End of life & Housing 52,627
Aviva funding
2,084
GLA Funding Mental Health
48,420
Mental Health COMF
11,032
40,000
(50,099) {6.000) 36,528
(1,271)
813
1129,629) (10,3121
9,229
{7,384)
3,648
100,750
Total restricted funds
114,163
140,750
1188,383) (16,3121
50,218
Total funds
674,238
736,903
1845,251)
56S,890
26

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
Informatlon and Advlce - T&SDNHSFT and Cost of Living Crisis Funding {Torbay Council)
Delivering free and confidential advice to over 505 living in Torbay.
Wellbeing Torbay - T&SDNHSFT (Teignbridge CVS)
Providing emotional and practical support lo lonely and isolated people, enabling people to be part of their
community, develop support ne￿OrkS, and improve their wellbeing.
Housing Wellbeing Co-ordinator- Household Support Fund {Torbay Council)
Assisting people with a variety of housing issues, including eviction, homelessness, environmental, and
unsuitable living conditions.
Dementla- Age UK and Public Health (Torbay Council)
Supporting both people with Dementia and their families and carers.
Torbay Communlty Helpllne Wellbelng Co-ordinators - Torbay Council via Torbay Communities
Providing triage. fact finding, and initial intensive support through Torbay Community Helpline
Mental Health and Speclallst Befrlendlng - Torbay Council via Public Health
Providing mental health and emotional support through Torbay Community Helpline.
Includes onwards referrals for counselling, and signposting.
Deslgnated Fund
The balance of the designated fund repres&nts the carrying value of Propety and other Fixed Assets.
27

Age UK Torbay
(A Company Limited by Guarantee)
Notes to the Financial Statements
For the Year ended 31 March 2024
12.
Analysls of Net Assets Between Funds
Unrestricted Restricted
funds
funds
2024
2024
Total
funds
2024
Total
funds
2023
Tangible fixed assets
Current assets
Creditors due within one year
123,014
417,648
140,9611
123,014 136,933
31,992 449,640 483.268
(40,961) (54,311)
499,701
31,992 531,693 565,890
Comparatlv8 information In respect of the precedlng perlod Is as follows:
Unrestrlcted Restrlcted
funds
funds
2023
2023
Total
funds
2023
Total
funds
2022
Tangible fixed assets
Current assets
Creditors due within one year
136,933
433,050
154,311)
136,933 149.401
50,218 483,268 619.843
(54,311) 195,006)
515,672
50,218 565,890 674,238
13.
Reconciliatlon of net movement In funds to net cash flow from operating actlvltles
2024
2023
Net income for the year {as per Slaternent of
Financial Activities)
(34,197) (108,348)
Adjustment for:
Depreciation charges
13,919
14,815
(Increase) l Decrease in debtors
(Decrease) I Increase in creditors
110,532)
7,584
113,3501 (40,695)
Net cash provided by operating actlvlties
144,160) 1126,644)
28