2021-03-31-accounts - East Herts Citizens Advice Service

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Annual Report 2020-2021 citizens advice East Herts

Impact Free advice for everyone- on everything Advocacy Research & Campaigns 114 88 East Herts clients from most deprived wards Face-to-face advice volunteers Advice by email, webchat & messenger 8.714 Advice by phone Advice by video Casework people helped (one third more than previous year) 1117.026 4in5 £37.84 issues dealt with {up 19 on previous year) said our advice improved their lives 90% public value return for every £1 invested would recommend our service Citizens Advice East Herts Annual Report 2020-2021

Citizens Advice helps people find a way forward. We provide free, confidential and independent advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them. We value diversity, champion equality, and challenge discrimination and harassment. We're here for everyone. citizensadviceeastherts.org.uk ooo O Citizens Advice East Herts October 2021 Citizens Advice East Herts is an operating name of East Herts Citizens Advice Service Registered Charity No,. 1083211

		Tony Murphy	Chair
		James Dowson	Secretary
		Gary Canslck	Treasurer
		Elaine Connor
		Roger Merton MBE
		Richard Smith
		Ballu Sesay
		Christine Glllham
		Nick Walker
		Barry Hunt
Secretary:		James Dowson
Registered	ONce:	74 South Street
		Bishop's Stortford
		Hertfordshlre
		CM23 3AZ
Bankers:		Barclays Bank Pic
		10North Street
		Bishops Stortford
		Hertfordshire
		CM23 2LH
Independent	Examiners:	Price Bailey LLP
		Causeway House
		1 Dane Street
		Bishop's Stortford
		Hertfordshire
		CM23 3BT

		Page
Trustees' Report		3to 7
Independent Examiner's	Report
Statement of Financial Activities
Balance Sheet		10
Statement ofCash Flows
Notes to the Financial Statements		12to 23

			2020/2021	2020/2021		2019/2020
		Unrestricted		Restricted	Total	Total
Income:		General	Designated		Funds	Funds
	Note			E	E	E
Donations and legacies
Donations	2	25,199			25,199	20,128
Grants	3	159,758		48,519	208,277	169,471
		184,957		48,519	233,476	189,599
Income from other activities
Trading income
Miscellaneous income
Investment Income	4	2,503			2,503	3,175
Income from charitable activities	5	36,787		226,933	263,720	199,412
Total Income		224,247		275,452	499,699	392,186
Expenditure:
Advice and Information		170,866		273,925	444,791	375,471
Expenditure on charitable activities	6	170,866		273,925	444,791	375,471
Total Expenditure		170,866		273,925	444,791	375,471
Net Income/ (Expenditure)		53,381		1,527	54,908	16,715
Transfers between funds		44 000	44 000
Net Income/(Expenditure) before other gains and losses		9,381	44,000	1,527	54,908	16,715
Actuarial surplus/(loss)
on defined benefit	13	14,000			14,000	(8,000)
pension scheme
Net movement in funds		23,381	44,000	1,527	68,908	8,715
Reconciliation offunds
Total Funds brought forward		118,810		12,215	131,025	122,310
Total Funds carried forward		142,191	44,000	13,742	199,933	131,025

Statement ofCash Flow	s
		Notes	2020/21	2019/20
			5
Cash Flows from Operating	activities:
Net cash provided by operating activities		17	87 760	52766
Cash Flows from investing activities:
Net Cash provided by investing activities			87,760	52.766
Change in cash and cash
equivalentsin the reporting			87,760	52,766
period
Cash and cash equivalents at the
beginning of the reporting period			322,939	270,173
Change in cash and cash
equivalents in the reporting period			87,760	52,766
Cash and cash equivalents at the end ofthe reporting period			410,699	322,939

		2020/2021f	2019/2020f
General Donations		14,369	7,196
Value of gifts in kind and services	donated	10,830	12,932
		25,199	20,128
Donations of EO in 2020/21 were restricted		(2019/20 f300).
. Grants Received
		2020/2021 E	2019/2020f
East Herts Council		142I590	151,697
Uttlesford District Council		11,500	11,500
Buntingford Town Council		3,768	2,916
Citizens Advice			520
Hertford Town Council (IT)			1,200
Stanstead Abbotts Parish	Council	500	500
Widford Parish Council		100	100
Broxted Parish Council		500	500
Sawbridgeworth Town Council		500	278
Hatfield Heath Parish Council		100	100
Cottered Parish Council		50
Elsenham Parish Council			100
Benington Parish Council			50
Thorley Parish Council		100
Buckland lk Chipping Parish Council		50
		159,758	169,471
Restricted Funds
Grants —Various (2021 Covid related)		48,519
Total		208 FFF	169,471

5. Income from charitable activities
	2020/2021	2019/2020
	Total	Total
Restricted Funds	f.	6
Herts Community Foundation	19,754	1,160
Friends of EHCAS (Training Advisers)		2,000
Herts County Council- Three Rivers (Safe 86 Well)		6,150
East Herts Council - Homeless Prevention (Money Advice) Ware Charities —Ware Outreach	8,414	17,817 8,312
(Money Advice) Big Lottery Fund Awards for All —Debt Training Advisers Citizens Advice (UC-Help to Claim)	9,952 9,940 46,474	5,603 43,501
Citizens Advice (UC-Best Practice)	39,648	39,000
M82PS	17,772
Henry Smith Foundation (Mental Health)	15,950	33,750
East Herts Council (Homeless Prevention) East Herts Council (EU Settled Status) Herts County Council Locality Grants	9,534 1,500	9,500 900
Herts County Council (Defra) Herts County Council (Ware Outreach) Herts County Council -BEIS Herts County Council (Training	10,000 3,995	210 950
Advisers)
Herts CAS (Crisis Intervention)	27,000	22,647
Herts CAS (Scam awareness) Hastoe (Housing Association Benefits)	7,000	6,000 750
	?26,933	198?60
Unrestricted Funds
Various —(2021 largely Covid related)	36,787	1,162
	36707	1162
Total Funds	263 720	~412

			As at	31"M	arch	2021
6. Analysis	of Expenditure
				Direct		Costs	Support Costs			Total Costs
									(note 7)
									fi		fi
2020/2021
Advice and Information					335,477				109,314		444,791
2019/2020
Advice and Information					284,294				91,177		375,471
7. Analysis	ofSupport	Costs
	Basis of	Management			IT	Finance/		HR	Governance		Total
Apportionment
2020/2021
Advice and Information	Direct		35,634	41,547			23,793		87340		1097314
2019/2020
Advice and Information	Direct		34,935	24,575			237327		8,340		91,177
Governance professional	costs comprise examination fees E3,600 (2019/2020: fees f3,540 (2019/2020: f3,540) and Board Secretariat f1200										E3,600); (2019/20
1,200).

		2020/2021	2019/2020
		fi	fi
Wages	and Salaries	291,411	244,256
Social Security Costs		18,435	15,452
Pension	Costs	12 720	2 722
		320,566	268,693

		2020/2021	2019/2020
		Actual	Actual
		Number	Number
Advice	and Information	11	12
Support	Services	7	5
Total		18	17

9. Net Incoming Reso	urces
		2020/2021	2019/2020
Net Incoming Resources	is stated after
charging:
Depreciation			3,487
Independent examination	fees	3I600	3,600
Operating lease rentals		21,502	16,250
10.Tangible Fixed Assets
		IT	Total
		6	6
Cost or Revaluation
At start of year		59,995	59,995
Additions
At end ofyear		59,995	59,995
Depreciation At start of year		59,995	59,995
Charge for year At end ofyear		59,995	59,995
Net book value at the	end ofthe
year
Net book value at the start ofthe year
11.Debtors
		2020/2021	2019/2020
		6
Sundry Debtors		6,544	58
Prepayments		1,714	5,498
		8,258	5,556

12.Cred	itors: A	mounts falling d	ue wit	hin one year
				2020/2021	2019/2020
				6	6
Other Creditors					623
Accruals				7406	4,574
Deferred	Income			88 818	55,273
				96,024	60,740
Deferred income reconciliation:
				6
Balance	brought	forward		55,273	26,403
Amount Financial	released to the Statement Activities		of	(55,273)	(267403)
Amount Balance	deferred in the year carried forward			88,618 88,618	55 273 55,273

Reconciliation	of opening	and closing balances	ofthe fair value of	scheme assets:-
			Period ended	Period ended
			31/03/2021 f000	31/03/2020 f000
Fair value of	scheme assets at start of period		272	243
Return on scheme assets Contributions by the employer Benefits paid Fair value of scheme assets at end of period			50 2 ~20 304	46 3 ~20 272
Assets;
			Period ended	Period ended
			31/03/2021	31/03/2020
			o/o	o/o
Equity Bonds			65% 25o/o	65% 25%
Cash and other assets			3%	3o/o
Property			7%	7o/o
The actuarial	assumptions	are as follows;	2020/2021	2019/2020
			o/o per annum	o/o per annum
Pension increase rate			1.3%	1.6o/o
Salary increase rate Discount rate			2.8% 0.8%	2.0% 0.8%

			2020/2021	2020/2021
	As at 1 April 2020		Income f	Expenditure f	Transfers	As at 31 March 2021f
Benefits Homeless		379 1,426	131,474 9,534	129,669 9,631		2,184 1,329
Mental Health Other		9,834 576	15,950 69975	25,784 60 322		10229
Total		12,215	226,933	225,406		13,742
			2019/2020
	As	at 1April 2019f	Income	Expenditure	Transfers	As at 31 March 2020
Benefits		488	113,613	113,722		379
Homeless Mental Health Other		1,537 7,211 1393	17,817 33,750 33070	17,928 31,127 33 887		1,426 9,834 576
Total		10,629	198,250	196,664		12,215

					2020/2021	2020/2021	2020/2021
			As at 1 April 2020		Income	Expenditure f f		Tfrs/Move ments f		As at 31 March 2021
Designated
Funds
Fixed	Assets
Other	Assets							44	000	44,000
Total Designated Funds								44/000		44I000
General Fund			118,810		184.957		117,576	(44,000)		142,191
Total
Unrestricted			118,810		184,957		117,5076			186,191
Funds
					2019/2020
		As at		1April	Income	Expenditure f f		Tfrs/Move ments f		As at 31 March 2020 f
Designated Funds
Fixed	Assets			3,487			3,487
Total Designated Funds				3,487			3,487
General Fund			108 194		187,904		177288			118,810
Total
Unrestricted			111,681		187,904		180,775			118,810
Funds
16.Net Assets by Funds
					2020/2021
			General		Designated		Restricted	Total Funds
				Fund		Funds	Funds
	Tangible	Fixed
	Assets
	Current	Assets		361,215		44,000	13I742	418,957
	Creditors	falling
	due in less than			(96,024)				(96,024)
	one year
	Defined pension	benefit liability	(123,000)					(123,000)
				142,191		44,000	13,742	199,933

			2019/2020
		General	Designated	Restricted	Total Funds
		Fund	Funds	Funds
			F.	6
Tangible	Fixed
Assets
Current	Assets	316,280		12,215	328,495
Creditors falling due in less than		(60,470)			(60,470)
one year
Defined pension	benefit liability	(137,000)			(137,000)
		118,810		12,215	131,025

			2020/2021	2019/2020
Net expenditure for the reporting period (as per the Statement of			68,908	8,715
Financial Activities)
Adjustments for:
Depreciation Charges				3,487
Decrease/(Increase)	in debtors		(2702)	527
Increase in creditors			35,554	32,037
Movement in pension	liability		(14,000)	8,000
Net cash provided by operating activities	/ (used	in)	87,760	52,766
8.Analysis ofcash and cash		equivalents
			2020/2021	2019/2020
			6
Cash in hand			46	646
Notice deposits (less	than 3 months)		410,653	322,293
Total cash and cash equivalents			410,699	322,939

he	ch	ar	ity had tot	al commitments under	operating l	eases as set out below:	eases as set out below:
				2020/2021		2019/2020
				Land &	Other	Land &	Other
				Buildingsf		Buildings	8
0	to	1	year	8,500		20,832