Annual
Report
2020-2021
citizens
advice
East Herts
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Impact
Free advice
for
everyone-
on everything
Advocacy
Research &
Campaigns
114
88
East Herts
clients from
most deprived
wards
Face-to-face
advice
volunteers
Advice
by email,
webchat &
messenger
8.714
Advice
by phone
Advice
by video
Casework
people helped
(one third more
than previous
year)
1117.026
4in5
£37.84
issues dealt
with {up 19
on previous
year)
said our
advice
improved
their lives
90%
public value
return for
every £1
invested
would
recommend
our service
Citizens Advice East Herts Annual Report 2020-2021
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Citizens Advice helps people
find a way forward.
We provide free, confidential and independent
advice to help people overcome their problems.
We are a voice for our clients and consumers
on the issues that matter to them.
We value diversity, champion equality, and
challenge discrimination and harassment.
We're here for everyone.
citizensadviceeastherts.org.uk
ooo
O Citizens Advice East Herts October 2021
Citizens Advice East Herts is an operating name of East Herts Citizens Advice Service
Registered Charity No,. 1083211
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|||Tony Murphy|Chair|
|---|---|---|---|
|||James Dowson|Secretary|
|||Gary Canslck|Treasurer|
|||Elaine Connor||
|||Roger Merton MBE||
|||Richard Smith||
|||Ballu Sesay||
|||Christine
Glllham||
|||Nick Walker||
|||Barry Hunt||
|Secretary:||James Dowson||
|Registered|ONce:|74 South Street||
|||Bishop's Stortford||
|||Hertfordshlre||
|||CM23 3AZ||
|Bankers:||Barclays Bank Pic||
|||10North Street||
|||Bishops Stortford||
|||Hertfordshire||
|||CM23 2LH||
|Independent|Examiners:|Price Bailey LLP||
|||Causeway
House||
|||1 Dane Street||
|||Bishop's Stortford||
|||Hertfordshire||
|||CM23 3BT||
##
|||Page|
|---|---|---|
|Trustees'
Report||3to 7|
|Independent
Examiner's|Report||
|Statement of Financial Activities|||
|Balance Sheet||10|
|Statement ofCash Flows|||
|Notes to the Financial Statements||12to 23|
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||||2020/2021|2020/2021||2019/2020|
|---|---|---|---|---|---|---|
|||Unrestricted||Restricted|Total|Total|
|Income:||General|Designated||Funds|Funds|
||Note|||E|E|E|
|Donations and legacies|||||||
|Donations|2|25,199|||25,199|20,128|
|Grants|3|159,758||48,519|208,277|169,471|
|||184,957||48,519|233,476|189,599|
|Income from other activities|||||||
|Trading
income|||||||
|Miscellaneous
income|||||||
|Investment
Income|4|2,503|||2,503|3,175|
|Income from
charitable
activities|5|36,787||226,933|263,720|199,412|
|Total Income||224,247||275,452|499,699|392,186|
|Expenditure:|||||||
|Advice and Information||170,866||273,925|444,791|375,471|
|Expenditure
on
charitable
activities|6|170,866||273,925|444,791|375,471|
|Total Expenditure||170,866||273,925|444,791|375,471|
|Net Income/
(Expenditure)||53,381||1,527|54,908|16,715|
|Transfers
between
funds||44 000|44 000||||
|Net Income/(Expenditure)
before other gains and losses||9,381|44,000|1,527|54,908|16,715|
|Actuarial
surplus/(loss)|||||||
|on defined
benefit|13|14,000|||14,000|(8,000)|
|pension
scheme|||||||
|Net movement
in funds||23,381|44,000|1,527|68,908|8,715|
|Reconciliation offunds|||||||
|Total Funds brought
forward||118,810||12,215|131,025|122,310|
|Total Funds carried forward||142,191|44,000|13,742|199,933|131,025|
##
|Statement ofCash Flow|s||||
|---|---|---|---|---|
|||Notes|2020/21|2019/20|
||||5||
|Cash Flows from Operating|activities:||||
|Net cash provided
by operating
activities||17|87 760|52766|
|Cash Flows from investing
activities:|||||
|Net Cash provided
by investing
activities|||87,760|52.766|
|Change in cash and cash|||||
|equivalentsin
the reporting|||87,760|52,766|
|period|||||
|Cash and cash equivalents
at the|||||
|beginning
of the reporting
period|||322,939|270,173|
|Change
in cash and cash|||||
|equivalents
in the reporting
period|||87,760|52,766|
|Cash and cash equivalents
at
the end ofthe reporting
period|||410,699|322,939|
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|||2020/2021f|2019/2020f|
|---|---|---|---|
|General
Donations||14,369|7,196|
|Value of gifts in kind and
services|donated|10,830|12,932|
|||25,199|20,128|
|Donations
of EO in 2020/21 were restricted||(2019/20 f300).||
|.
Grants Received||||
|||2020/2021
E|2019/2020f|
|East Herts Council||142I590|151,697|
|Uttlesford
District Council||11,500|11,500|
|Buntingford
Town Council||3,768|2,916|
|Citizens Advice|||520|
|Hertford
Town Council (IT)|||1,200|
|Stanstead
Abbotts
Parish|Council|500|500|
|Widford
Parish
Council||100|100|
|Broxted Parish
Council||500|500|
|Sawbridgeworth
Town Council||500|278|
|Hatfield
Heath
Parish Council||100|100|
|Cottered
Parish
Council||50||
|Elsenham
Parish Council|||100|
|Benington
Parish
Council|||50|
|Thorley
Parish
Council||100||
|Buckland
lk Chipping
Parish Council||50||
|||159,758|169,471|
|Restricted
Funds||||
|Grants —Various (2021 Covid related)||48,519||
|Total||208 FFF|169,471|
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|5. Income from charitable
activities|||
|---|---|---|
||2020/2021|2019/2020|
||Total|Total|
|Restricted
Funds|f.|6|
|Herts Community
Foundation|19,754|1,160|
|Friends of EHCAS (Training
Advisers)||2,000|
|Herts County Council- Three Rivers
(Safe 86 Well)||6,150|
|East Herts Council - Homeless
Prevention
(Money Advice)
Ware Charities
—Ware Outreach|8,414|17,817
8,312|
|(Money Advice)
Big Lottery Fund Awards for All —Debt
Training
Advisers
Citizens Advice (UC-Help to Claim)|9,952
9,940
46,474|5,603
43,501|
|Citizens Advice (UC-Best Practice)|39,648|39,000|
|M82PS|17,772||
|Henry Smith Foundation
(Mental
Health)|15,950|33,750|
|East Herts Council (Homeless
Prevention)
East Herts Council
(EU Settled Status)
Herts County
Council
Locality Grants|9,534
1,500|9,500
900|
|Herts County
Council (Defra)
Herts County
Council (Ware Outreach)
Herts County
Council -BEIS
Herts County
Council
(Training|10,000
3,995|210
950|
|Advisers)|||
|Herts CAS (Crisis Intervention)|27,000|22,647|
|Herts CAS (Scam awareness)
Hastoe (Housing
Association
Benefits)|7,000|6,000
750|
||?26,933|198?60|
|Unrestricted
Funds|||
|Various
—(2021 largely
Covid related)|36,787|1,162|
||36707|1162|
|Total Funds|263 720|~412|
|||||As at|31"M|arch|2021||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|6. Analysis|of Expenditure||||||||||||
||||||Direct||Costs|Support Costs|||Total Costs||
|||||||||||(note 7)|||
|||||||||||fi||fi|
|2020/2021|||||||||||||
|Advice and Information||||||335,477||||109,314||444,791|
|2019/2020|||||||||||||
|Advice and Information||||||284,294||||91,177||375,471|
|7.
Analysis|ofSupport||Costs||||||||||
||Basis of||Management|||IT|Finance/||HR|Governance||Total|
|Apportionment|||||||||||||
|2020/2021|||||||||||||
|Advice and
Information|Direct|||35,634|41,547|||23,793||87340||1097314|
|2019/2020|||||||||||||
|Advice and
Information|Direct|||34,935|24,575|||237327||8,340||91,177|
|Governance
professional|costs
comprise
examination
fees
E3,600
(2019/2020:
fees f3,540 (2019/2020: f3,540) and Board Secretariat f1200|||||||||||E3,600);
(2019/20|
|1,200).|||||||||||||
|||2020/2021|2019/2020|
|---|---|---|---|
|||fi|fi|
|Wages|and Salaries|291,411|244,256|
|Social Security Costs||18,435|15,452|
|Pension|Costs|12 720|2 722|
|||320,566|268,693|
|||2020/2021|2019/2020|
|---|---|---|---|
|||Actual|Actual|
|||Number|Number|
|Advice|and Information|11|12|
|Support|Services|7|5|
|Total||18|17|
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|9. Net Incoming
Reso|urces|||
|---|---|---|---|
|||2020/2021|2019/2020|
|Net Incoming
Resources|is stated after|||
|charging:||||
|Depreciation|||3,487|
|Independent
examination|fees|3I600|3,600|
|Operating
lease rentals||21,502|16,250|
|10.Tangible Fixed Assets||||
|||IT|Total|
|||6|6|
|Cost or Revaluation||||
|At start of year||59,995|59,995|
|Additions||||
|At end ofyear||59,995|59,995|
|Depreciation
At start of year||59,995|59,995|
|Charge for year
At end ofyear||59,995|59,995|
|Net book value at the|end ofthe|||
|year||||
|Net book value at the start ofthe year||||
|11.Debtors||||
|||2020/2021|2019/2020|
|||6||
|Sundry
Debtors||6,544|58|
|Prepayments||1,714|5,498|
|||8,258|5,556|
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|12.Cred|itors: A|mounts
falling d|ue wit|hin one year||
|---|---|---|---|---|---|
|||||2020/2021|2019/2020|
|||||6|6|
|Other Creditors|||||623|
|Accruals||||7406|4,574|
|Deferred|Income|||88 818|55,273|
|||||96,024|60,740|
|Deferred income reconciliation:||||||
|||||6||
|Balance|brought|forward||55,273|26,403|
|Amount
Financial|released to the Statement
Activities||of|(55,273)|(267403)|
|Amount
Balance|deferred
in the year
carried forward|||88,618
88,618|55 273
55,273|
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|Reconciliation|of opening|and closing balances|ofthe fair value of|scheme assets:-|
|---|---|---|---|---|
||||Period ended|Period ended|
||||31/03/2021
f000|31/03/2020
f000|
|Fair value of|scheme assets at start of period||272|243|
|Return
on scheme assets
Contributions
by the employer
Benefits paid
Fair value of scheme assets at end of period|||50
2
~20
304|46
3
~20
272|
|Assets;|||||
||||Period ended|Period ended|
||||31/03/2021|31/03/2020|
||||o/o|o/o|
|Equity
Bonds|||65%
25o/o|65%
25%|
|Cash and other assets|||3%|3o/o|
|Property|||7%|7o/o|
|The actuarial|assumptions|are as follows;|2020/2021|2019/2020|
||||o/o per annum|o/o per annum|
|Pension increase rate|||1.3%|1.6o/o|
|Salary increase rate
Discount rate|||2.8%
0.8%|2.0%
0.8%|
##
||||2020/2021|2020/2021|||
|---|---|---|---|---|---|---|
||As at 1
April 2020||Income
f|Expenditure
f|Transfers|As at 31
March 2021f|
|Benefits
Homeless||379
1,426|131,474
9,534|129,669
9,631||2,184
1,329|
|Mental
Health
Other||9,834
576|15,950
69975|25,784
60 322||10229|
|Total||12,215|226,933|225,406||13,742|
||||2019/2020||||
||As|at 1April
2019f|Income|Expenditure|Transfers|As at 31
March 2020|
|Benefits||488|113,613|113,722||379|
|Homeless
Mental
Health
Other||1,537
7,211
1393|17,817
33,750
33070|17,928
31,127
33 887||1,426
9,834
576|
|Total||10,629|198,250|196,664||12,215|
##
||||||2020/2021|2020/2021|2020/2021||||
|---|---|---|---|---|---|---|---|---|---|---|
||||As at 1
April 2020||Income|Expenditure
f
f||Tfrs/Move
ments
f||As at 31
March 2021|
|Designated|||||||||||
|Funds|||||||||||
|Fixed|Assets||||||||||
|Other|Assets|||||||44|000|44,000|
|Total Designated
Funds||||||||44/000||44I000|
|General
Fund|||118,810||184.957||117,576|(44,000)||142,191|
|Total|||||||||||
|Unrestricted|||118,810||184,957||117,5076|||186,191|
|Funds|||||||||||
||||||2019/2020||||||
|||As at||1April|Income|Expenditure
f
f||Tfrs/Move
ments
f||As at 31
March 2020
f|
|Designated
Funds|||||||||||
|Fixed|Assets|||3,487|||3,487||||
|Total Designated
Funds||||3,487|||3,487||||
|General
Fund|||108 194||187,904||177288|||118,810|
|Total|||||||||||
|Unrestricted|||111,681||187,904||180,775|||118,810|
|Funds|||||||||||
|16.Net Assets by Funds|||||||||||
||||||2020/2021||||||
||||General||Designated||Restricted|Total Funds|||
|||||Fund||Funds|Funds||||
||Tangible|Fixed|||||||||
||Assets||||||||||
||Current|Assets||361,215||44,000|13I742|418,957|||
||Creditors|falling|||||||||
||due
in less than|||(96,024)||||(96,024)|||
||one year||||||||||
||Defined
pension|benefit
liability|(123,000)|||||(123,000)|||
|||||142,191||44,000|13,742|199,933|||
||||2019/2020|||
|---|---|---|---|---|---|
|||General|Designated|Restricted|Total Funds|
|||Fund|Funds|Funds||
||||F.|6||
|Tangible|Fixed|||||
|Assets||||||
|Current|Assets|316,280||12,215|328,495|
|Creditors
falling
due
in less than||(60,470)|||(60,470)|
|one year||||||
|Defined
pension|benefit
liability|(137,000)|||(137,000)|
|||118,810||12,215|131,025|
||||2020/2021|2019/2020|
|---|---|---|---|---|
|Net expenditure
for the reporting
period (as per the Statement
of|||68,908|8,715|
|Financial
Activities)|||||
|Adjustments
for:|||||
|Depreciation
Charges||||3,487|
|Decrease/(Increase)|in debtors||(2702)|527|
|Increase
in creditors|||35,554|32,037|
|Movement
in pension|liability||(14,000)|8,000|
|Net cash provided
by
operating
activities|/ (used|in)|87,760|52,766|
|8.Analysis ofcash and cash||equivalents|||
||||2020/2021|2019/2020|
||||6||
|Cash
in hand|||46|646|
|Notice deposits (less|than 3 months)||410,653|322,293|
|Total cash and cash equivalents|||410,699|322,939|
##
|he|ch|ar|ity had tot|al commitments
under|operating
l|eases as set out below:|eases as set out below:|
|---|---|---|---|---|---|---|---|
|||||2020/2021||2019/2020||
|||||Land &|Other|Land &|Other|
|||||Buildingsf||Buildings|8|
|0|to|1|year|8,500||20,832||
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