2021-03-31-accounts

. Woking & Sam Beare Hospice and Wellbeing Care Woking Hospice Annual Report and Financial Statements Year ended 31 March 2021 Registered Office: Goldsworth Park Centre Woking, Surrey GU213LG ¥.-.:.,. Registered Company No.. 03955487 Registered Charity No: 1082798 Website: www.wsbhospices.co.uk

Trustees, Annual Report An Introduction Woking & Sam Beare Hospice and Wellbeing Care Ithe"Hospice"l is a patient-centred charity that delivers palliative and end of life care to people with advanced life limiting illnesses and that provides supportto their carers and families. In theyearended 31 March 2021.the Hospice again delivered over 2,000 episodes of care acrossthe Boroughs of Spelthorne, Runnymede, West Elmbridge, Surrey Heath, Woking and North Guildford with a combined population of approximately 360.000. This care is provided to patients and theirfamilies and carers without charge. Our holistic approach Is designed to cater for patients, physical. psychological, social and spiritual needs. As our patients are atthe heart of everything we do, all of ouractivitiesfocus on ensurinsthat we are able to be sustainable so that we can continue to offer the best possible careto all those that require our supportand services. We provide care on the Inpatient Unit atthe Hospice. In addition we delivercare in patient homes across our community and, in pre-COVID times, in our Wellbeing Centre at the Hospice. Woking Hospice is the parent Charitywhich has a wholly controlled subsidiary charity (Sam Beare Hospice). Woking Hospice and Sam Beare Hospice are governed bytheir respective Memorandum and Articles of Association and both are charitable companies limited by guarantee and withoutshare capital. The Trustees have taken the option of not preparing consolidated financial statements as the income and activities of the subsidiary are immaterial in the context of the parent charity. We are committed to retainingthe Sam Beare name and therefore Woking Hospice operates as Woking & Sam Beare Hospices. The surplusfrom Sam Beare Hospice is given to Woking Hospice as a grant for services. We will not refer to the 'group's' activity within these reports and will solely be reporting on the activity of Woking Hospice. The Trustees presenttheirAnnual Report and the audited financial statements of the Charity for the year ended 31 March 2021. Within the Trustees. Report isthe Strategic Report required under s414 cllll of the Companies Act 2006. The Trustees have complied with their duty to have due regard to public benefitguidance published by the Charity Commission and to furtherthe purposes of the charity forthe public benefit. The financial statements have been prepared in accordance with the Accounting and Reporting by Charities.. Statement of Recommended Practice [SORPI applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 1021- {Charities SORP FRS1021, the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) and the Companies Act 2006.

Contents Woking Hospice Annual Report and Financial Statements for the year ended 31 March 2021 Chairperson's Report Trustees, Annual Report Purpose, Vision, Mission and Values Structure, Governance and Management Main Activities and Performance Quality Agenda Supporter Promise Long Term Sustainability Principal Risks and Uncertainties Looking Ahead Trustees Responsibilities 9-10 11 12-13 14 15-17 18 19 Independent Auditor's Report 20-22 Sci;'"-'?Fi* Oi r Liiancial k..Pi'iVities lincluding Income 23 -+i Balance Sheet 24 Statement of Cash Flow 25 Notes to the Flnanclal StateTnents 26-44 Charity Reference and Administration Details 45 Woking Hospice | Annual Repoit and Financial Statements l Year Ended 31 March 202113

Chairperson's Report they'would also liketo acknowledgethe support thatthe Hospice and its staff. made to facilitate local system partnership working and to care for 144t",: patients, staff, and visitors throughout the challenges of the Covid-19 pandemic" I would also like to recognise the efforts of the. ManagementTeam and oursupportstaff and Volunteers who haveworked throughoutthe year. The principles of ' good governance" were Fmaintained throughout the organisation and, where necessary, Dur business was Conducted virtually. Whilst the pandemic has undoubtedly delayed progress on some of the objectives that we set ourselves at the beginning of the year, it has enabled usto accelerate many others aswe tt&. have had to f ind new and innovative ways of This Annual Report is for the financial year to 31st March 2021. This was a year in whichthe Hospice had to adjustto the many unprecedented challenges posed bythe COVID- 19 pandemic that affected every aspectof its work. In recent Annual Reports, I have addressed the recurring theme of the need to achieve long- term financial sustainability as, withoutthis, we would be unableto providethe carewe do. I have also spoken of the progress thathas been made •.' in re-shaping and in re-engineering the organisation. And, whilst there is still undoubtedly more to do, it is worth reflecting that the Hospice faced the challenges imposed by the pandemic leaner, fitter and more agile than would have been the case had this work not been undertaken. I should like to begin by thanking all of our staff and volunteers who worked tirelessly throughout the yearto deliverthe care for wh￿ch we are .renowned ata timewhen our patients and their ".families needed it the most. Inevitably we had to . make changes to some of ouroperational procedures but, with only some notable exceptions, there was no interruption to our mainstream clinical services. The loss of charitable income las non-essential shops were forced to close and fundraising events were cancelled) was mitigated lin large partl by the prompt action of the Government. Additional funding from the Treasury and local Councils was made available to us and to all other H05pice5 in recognition of the role that this soctor plays in SLJPPOrting its NHS partners. The Hospice was also able to accoss the Coronavirus Job Retention Scheme so that staff employed across its Retail and Fundraising Divisions could be retained. The Hospice is very grateful for this assistance and for the support of the local community which has manifested itself in so many diffÈrÈntways. Indeed, we stepped forward to increase our in- patient facilities and to introduce a new model of Direct Patient Transfer to relieve pressure on our local NHS Acute Trust during the pandemic. Our clinical team5 worked collaboratively with other agencies to manage COVID positive patients. We adopted and Èmbraced new ways of working. With over 80% of ourwork being delivered in the Community, wetook the opportunity to pilot new virtual models- some of which will be retained even post-COVID. These efforts were recognised by our NHS Commissioners who, upon receiving our Quality Reportforthe year, responded bystatingthat The steps that have been taken to deliver financial sustainability together with the

unprecedented levels of additional funding that r. hospices have received have helped to deliver an Operating Surplus of £1,737,477 for the twelve month period ending 31 March 2021. This compares favourably with the small deficits reported in recent years and will stand the Hospice in good stead to face the challenges of our country's economic recovery. set out in clear terms the direction of travel for '.the balance of the currentfinancial year 120211221 and for thefollowing f inancial year 120221231. We expect it to inform and engage '"our workforce (staff and Volunteers), our partners and all our stakeholders. ¥_:- Hospice UK has long advocated.such models of collaborative working as the foundation for assuring financial sustainability and clinical relevance and for extending patient access. l am delighted with the progress made in these areas with our healthcare partners to innovate and deliver real value to patients and their families across North West Surrey. In last year's Report, I referred to the progress that had been made in addressing our loan indebtedness. l am now pleased to be able to report that we have reached a financial agreementwith Woking Borough Council which will take away some of the signif icant financial uncertainties that we have struggled with in recentyears. We are grateful to Woking Borough Council for their support and this represents a real vote of conf idence in everything we do and will undoubtedly hèlp to assure our long-term sustainability. More .rf importantly, it will give our Community ¢onfidencethat its supportcan make a real and ongoing impact. Finally, it would be remiss of me not to thank the ¥.. Board of Trustees for thèir unstinting commitment and supportduring thi5 most challenging of years. Particularthanks must go to Piers Meadows whotookthe decision to stand down from the Board after many years of providing wise counsel and support. During the year, the Hospice welcomed two new Trustees (Kerry Jarred and Carina Kempl to the Board and both have already rnade significant contributions to ourwork. The Hospice recognises that its long-term sustainability is also dependent upon collaboration with tts health and social care partners and it is proud to be a member of the North West Surrey Health and Social Care Alliance. I have already referred to some examples of collaborative working that were delivered duringthe pandemic but many more are planned and/or have since been implemented. These include a specialist'in reach" service to our local NHS Trust under which our medical staff undertake patient reviews and provide specialist support to their peers and colleagues in other specialties. To attract and retain nursing staff in a difficult labour market the Hospice will also collaborate I Wlth its partners at the Tru5tto develop a scheme whereby nurse5 can rotate across both . sites and, in doing so, gain valuable experience and career development. The Hospice is a complex and rnulti-faceted harify which makes a real contribution to our community and to ourwidersociety. We are keen to ensure that we provide all our stakeholders with suff icient, easily accessible information to broaden their understanding of what we do. With this objective in mind, the Annual Report and Accounts and Quality Account have been made available on our website. In addition, we will shortly be publishing an Impact Report for the first time which, as it5 name would suggest, will describe the full impact that our services have made during the year. I hope that these three reports will help to deepen the understanding of your Hospice and the 51 services that it provides. These and other initiatives feature prominently in a Strategic Framework that has been developed bythe Hospice. The Frameworkwill Tim Stokes 18 November 2021 Chairman of The Board of Trustees

Trustees, Annual Report Purpose, Vision, Mission and Values Purpose The Hospiceworks in partnership with North West Surrey Clinical Commissioning Group ICCGI, local Hospitals and Health and Social Care Community providers in order to deliver care on behalf of. and complementaryto, that provided by the NHS. The demographics in North West Surrey are diverse and the Hospice aims to ensure that, wherever possible, its staff and the services it provides reflect this diversity and is sensitive to the cultural needs of staff, patients and their families in accordance with its Equality and Diversity Policy. Our Improvement Priorities are to extend Access and Scope, introduce new ways of working and tofocus on Service Delivery. Vision To enable a15 those with life-limiting illnesses to live life to the full and to equip them to die with dignity. Mission To be a centre of excellence delivering specialist palliative care, from the heart of North West Surrey, to people with life-limiting illnesses and support tothose importantto them. To continually improve by8aining, sharing and applyingknowledge. To raise both an awareness of our activities and the funds to deliver them. Values Caring and Compassion Accountability Respect Excellence

Trustees, Annual Report Structure, Governance and Management Organisational Structure The Hospice is governed by a Board of Trustees which meets on a regular basis. The balance of the Board is such that it provides the Charity with the necessaryskills and expertise to ensure the effective running of the Hospice. The Trustees and Management Team Isee page 45 for details] provide services for the Charity to a high standard. They also continue to reviewthe appropriateness of those services in order that Woking Hospice can continue to meet the needs of the population which it serves. The key management personnel of the group consist of the Trustees. Chief Executive Off icer and a Management Team. The day-to-day running of both charities is undertaken by the Chief Executive Officerandthe Management Team. They are tasked with making operational decisions but refer to the Board of Trustees to ratify significant decisions at our quarterly Board Meetings. During 2020121,the Hospice held a total of four Board meetings and a number of additional meetings for its three main sub committees, namely, Governance, Finance & Sustainability and Development& Income Generation. Recruitment and appointment of Trustees Underthè requirements of the Memorandum and Articles of Association, Trustees are elected to servefor a period of four years afterwhich time they may eitherstand down oroffer themselves for re-election. New Trustees are appointed from the population of the catchment area in compliancewith a formal recruitment procedure. The Board constantly monitors its own skill baseto ensure that it has proper representation across all functions that will enable it to govern the hospices effectively. The requirements for newTrustees are clearly identified and the local press, other relevant media and local organisations are deployed in recruitment. All potential candidates are fully vetted and go through a selection process using a sub-committee of both Trustees and Senior Managers who recommend the most suitable appointee. Appointments are then approved bythe full Board. Remuneration Policy Trustees are not remunerated. Remuneration levels for staff are benchmarked against similar roles in the voluntary sector and against NHS payscales. The Finance & Sustainability Committee reviews remuneration packages for all Managers. Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 202117

Trustees, Annual Report Structure, Governance and Management Trustee Induction and Training There is a formal induction programme for all newstaff and Trustees. Board Effectiveness Our Trustees are all distinguished figures from the world of finance, business. law. medical and clinical, marketing and public life. They are ultimately responsible for all that we do. The Board of Trustees works with the Management Team to.. Shape the Hospice's long-term strategy and key priorities to ensure its charitable objectives are met Monitor progress and evaluate the impact of the Hospice's activities Provide vision, challenge, leadership and to uphold the highest levels of integrity, financial stewardship and corporate governance Related Parties Transactionswith related parties are at market value and approved bythe Trustees and Executive Team. There are no related party transactions in the 2020121 financial year. Volunteer Recruitment, Induction and Training We are extremely grateful to ourfriends in the community who give up theirtime forfree. Our network of Volunteers is a valued and important part of our workforce without whom we could not do all thatwe do. Our Volunteers support ourshops and offices, serve in our café at the Hospice, manage our reception desk. keep ourgardens looking lovely, help at ourfundraising events, and spend timewith our patients in the Wellbeing Centre and on the Ward. They all play a vital role in the running of the Hospice and our services. We have a formal application process and all Volunteers are interviewed afterwhich we complete the appropriate checks depending on the role that has been applied for. Full support and training is given to each Volunteer that we recruit commencing with a comprehensive induction programme.

Trustees, Annual Report Main Activities Inpatient Unit The Hospice provides 20 beds at its Inpatient Unit in Goldsworth Park where 24 hour care is provided by a highly skilled and dedicated multi-disciplinary team. Patients are cared for in single rooms with private bathrooms. Provision can be made forfamlly membersto stay overnight with patients. Community Nurse Specialist Services Our Community Nurse Specialist Team provides advice and supportto patients living with life limiting conditions in their own homes. Members of the team work collaboratively with GP'S and District Nurses and provide a vital link with their colleagues working on the Inpatient Unit and in the Hospice at Home Team Iformerly referred to as COSII. Hospice at Home The Hospice at Home service provides hands on supportto those patients in the lastfew weeks, of life and who wish to die in their own homes. Wellbeing Services In normal conditions, outpatients can access wellbeing services each weekday. A team of palliative care specialists work with patients to identify their personal goals for living and support them to live as well as possible within the constraints of their illness. There has invariably been some reduction in face to face services due to the pandemic butthese will be restored as soon as permissible. Bereavement, Counselling and Befriending The Hospice provides a wide range of bereavement, counsellingand befrlendingservices to patients, their carers and family members including children. Spiritual Care Clinic81 staff and counsellors work closely with religious leads across the community. The Hospice Retreat provides a quiet. reflective space which can be utilised by patients.family members, friends or staff. Voluntary Services The Hospice is supported by many Volunteers who enable the Hospice to provide allthe services that it does. It is estimated that our Volunteers save the Hospice in excess of £1.8 million perannum in equivalent staff costs. Their social impact valueto the community is. of course, significantly more. The immense value of these individuals is very much appreciated by the staff and Trustees. Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 202119

Trustees, Annual Report Achievements and Performance 2020/2021 Quality: Achievement of Priorities for 2020121 Under the terms of itsfunding contract with North West Surrey Clinical Commissioning Group Ithe"CCG"I, the Hospice is required to submit a Quality Account each year. The 2020121 Quality Account was submitted in June 2021. In addition to setting out the Purpose, Vision and Principles of the Hospice, the CCG requires us to submit our"Priorities for Improvement" for the year ahead and to provide Statements of Assurance from the Board. In March 2020, we set outfour priority areas for quality improvement in 2020121 and we shared these in our Quality Account for 2019120. We have set out our progress in achievingthèse priorities in the following summary. Priority I: Deliver Improvements and increase Clinical Effectivenessthrough Collaborative Working across North West Surrey How Identlfled There was recognition at both ICP and individual partner level that there shoLJld as a prlorfty. be a slngle specialist palliative l End of Life Team in orderto extend patient access and deliver improvements in overall care. End of year results Our medical team is working at our local NHS Trust hospital providing clinicèl sessions and managing multi-disciplinary team IMDTI, ward rounds and patient management. Thi5 has enabled a more efficient transfer of appropriate patients to the Hospice and an improved patient end of life care experience. Priority 2: Implement an Integrated Community Care Model and Pathways How identified In advance of the implementation of an Electronic Notes System for patients it as a prlority. was decided that standard ways Df working should be introduced in order to optimise the benefits of this technolobry and improve overall service delivery. End of year results A newstandardised wayof working was designed. new processes and documentation were piloted and fully implemented. The next phase of the project will be to implement the EMIS clinical system. Priority 3. Development of a new Wellbeing Model How Identitled With increasing demand for Hospice care there 15 an opportunity for innovation as a priorfty? to provide more individualised care and an enhanced range of services. End of year results During the COVID-19 pandemic, new online services were developed and virtual sessions were piloted. New Wellbeing programmes have beendeveloped and will be implemented in 2021122 when services can be safely resumed. Priority4: To develop the online Training and Education system How Qur current system is not ideally sulted for the Hospice requirements. A number identrfied as of Issues have been identified that afe being addressed by a replacement system. priority7 End of year results A new training system was introduced in November 2020 starting with mandatory and core modules. The system has been rolled out to all staff with good feedback regarding improved functionality and ease of use. Monthly reportsareshared at Management Meetings and a focusto improve and maintain compliance is ongoing. 10

Trustees, Annual Report The Quality Agenda Quality: Priorities for Improvement for 2021122 The Priorities for Improvement forthe year2021122 have been identified asfollows. Performance against each prioritywill be assessed in the 2021122 Quality Accountwhich will be submitted in June 2022. Priority I: Implementation of EMIS Clinical System We will implement the EMIS clinical system {of electronic records for patients) into our Communityservices. This will enable us to improve overall service deliveryand integrate with our community partners. Priorlty 2: Implementstion of a New Training and Development Programme To train and support staff to reach their potential and to attract the right workforce. We aim to create innovative solutions to deliver an education and training programme that meets the needs of our staff and in orderto build a sustainable workforce. Priority 3: Implementation of a new Wellbeing Model Followingthe review of our Wellbeing Service in 2019120 we developed new Wellbeing programmes but we were unable to implement these due to closure during the pandernic. These will be implemented in 2021122 to ensurethe needs of our patients are better identified and met and to further extend the reach of ourservice. Priority 4: The development of a workforcethat is sustainable and fit forthe future We will develop methods of integrated working with Ashford & St Peter's Hospitals NHS Foundation Trust IASPHI to develop innovative ways of working across both sitesto build a fit for purpose workforce model. Care Quality Commission {CQC) Regulators The Hospice was last inspected by the Care Quality Commission in December 2019 when Inspectors assessed our clinical performance as"GOOD" and on a trajectory to 'OUTSTANDING". During the COVID pandemic, the CQC has adopted a practice of regular Iquarterlyl virtual monitoring sessions covering all aspects of our activities. COVID 19 Progress in deliveringsome aspects of our Quality Agenda during 2020121 have inevitably been adversely impacted andlor delayed by COVID 19. Conversely, it has had a positive impact in acceleratin8 changes in practices and use of technology- changes that will be retained post COVID 19. Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021111

Trustees, Annual Report Our Commitment to Our Supporters Like most charities, the Hospice has an in-house FundraisingTeam which ittinances in orderto generate more income. The Hospice is registered with the Fundraising Regulator and we endeavourto meet the high standards promoted by their Fundraising Practice by ensuring ouractivities are open, fair, honest and legal. We continue towork towardsfull compliance with all GDPR and other regulations to ensure we always respect OLtrsupporters' wishes and treat their privacy with the utmost respect. We ensure that staff are fully trained and understand their responsibilitl8S In their respective;,,. areas. We contact supporters in the ways that they prefer, adapting them as needed. Supporters can changetheir preferences at anytime and we will not contactthem if they ask us notto. We nevershare names, addresses or other personal information with third parties for charity, commercial orfundraising purposes. We genuinely appreciate feedback from supporters andthe public and we review ourfundraising activities in light of feedback and complaints we may receive. Duringtheyear we received no complaints thatwere deemed to be highly serious or needed to be referred to the Fundraising Regulator. Any Retail or other trading activity complaints we receive we take very seriously and any emerging trends then inforffi future practice and procedures to ensure we always treat our supporters, donated goods with respect and we provide the best possible shopping experience for our customers. Registered with FR FUNDRAISING REGULATOR 12

Trustees, Annual Report Our Supporter Promise You will always be able to let us know how you would liketo be communicated with or if you would prefer not to be contacted. And you can changeyour preferences at any time. Our database is constantly updated to ensure we have the correct contact details foryou. Wewill make sure we know exactly how you like to be communicated with. We adopt bestfundraising practice by regulatory bodies and will continueto do so as these are updated. We wantto make surethat as part of our wonderful community of supporters you have a great experience. It is importantto us thereforethatyou are communicated with in the way that's right for you. We will keep your personal details safe, secure and confidential . We will not share orsell your details to any other organisations or individuals lunless for printing and dlstribution of communicationsto you via ourapproved preferred suppliorl. Wewill communicate appropriately and sensitively and are especially careful when engaging with VLAlnèrable people. If you have questions about our fundraising activities and costs, we will answerthem openly and truthfully. We will keep you up to date with inspiring and relevant news from ourcare team and the families you are helping. We will tell the truth and won't exaggerate, what we say we will do, we will do, For more information Our Fundraising Team arealways happy to help. T: 01483 881752 E: [e-mail] ..P4rl% Cèrrtr R#otSNg*- 27 13

Trustees, Annual Report Long Term Sustainability H05pices rely heavily on charitable income f rom fundraising and retail activity to provide their services and this reliance has been all too evident during2020121 when these sources were so adversely impacted. Whilst hospices have benefitted from additional Governmentfunding to mitigate the loss of income in these areas. it is generally acknowledged thatthe traditional hospice operating model is no longerfinancially sustainable. In recent years, Hospice UK has urged its members to collaborate with each other and with their NHS partnersto reduce their individual cost base and to develop new and sustainable operating models which the Hospice has been addressing successfully. In the balance of this Report. we assess the principal risks associated with ourcurrent model and outline the steps that we have taken to transform our operation in orderto ensureour long term f inancial sustainability. Thank you .w4 14

Trustees, Annual Report Principal Risks and Uncertainties The Risk Register The balance of the Hospices'funds are derived primarily f rom its contract for clinical services with the North West Surrey Clinical Commissioning Group ICCGI. This contract is for inpatient, community and"Hospice at Home" services. Our contract was renewed fora further yearon l April 2021 and we see no reason to believe that will not continue to be the case in future years. The Hospice maintains a Risk Register in which risks are identified and assessed. Assessments are undertaken on a regular basis with policies and procedures developed to mitigate the incidence, scale and potential impact of all risk5. The Risk Register is reviewed at both the Governance Committee Iquarterlyl and at the Finance & Sustainability Committee Imonthlyl meetings. Both these Committees report to the main Board on the outcome of these reviews. Considerable progress has been made during the course of 2020121 to restructure the current loan position with Woking Borough Council which was fully resolved in August 2021 (see section on Events afterthe end of the period on page 441. Principal Financial Risks The main ongoing financial risk to the continued activity of the Hospice is the reliance upon the Inet) incorne from fundraising activity (Fundraising and Retail). We offer an equivalent clinical pay scale to that offered by our NHS partners. We need to be able to deliver services of the highest standards and that meansthat we have to attractthe besttalent. We are competing from the same pool of healthcare professionals as the NHS. These funds contribute towards approximately 60% of the costs directly associated with our clinical operation. By definition. however. they are uncertain and. as has been demonstrated all too clearly during the COVID 19 pandemlc, could at any time prove inadequate to allowthe Hospice to continue to operate at current service levels. The UK'S departure from the EU continues to pose a risk in relation to the availability of clinical staff, drug supplies and equipment along with the increased costs of imports. Our Retail and Fundraising Departments work continuously to improve perfomiance but even before the advent of the COVID 19 pandemic, the economic climate and decline of footfall on the high street was having an adverse impact and making It harderto achieve the funding we require to deliver our services. The Board of Trustees sets a Reserves Policy as outlined in the Reserves section of this Report Ipage 161 to mitigate this risk. It is committed to movingtowards building sufficient free reserves to cover the known liabilities for the Hospice. The Finance & Sustainability Committee reviews cash flow forecasts on a monthly basis. Shortfalls in legacy income represent a lower risk as. forthe purposes of forward planning, this income is specifically excluded. Woking Hospice l Annual Report and Financial Staternents l Year Ended 31 March 2021115

Trustees, Annual Report Principal Risks and Uncertainties Total Reserves The total reserves of Woking Hospice increased by£l.7m during theyear and totalled £7.5m on 31 March 2021. Reserves Policy The Hospice needs to hold adequate levels of reserves to ensure that its known liabilities can be met. The Reserves Policy is determined on the basis of costs excluding depreciation less guaranteed contract income. Free reserves for Woking Hospice Icalculated as unrestricted funds atyear endl not held in fixed assets Iboth tangible and investments, excluding the revaluation gain on the investment property as it is not considered as free reserves. long term debt or designatedl stood at £4.458m as at 31 March 2021 which represents more than six months runningcosts. Cash Reserve Policy It isthe view of the Trusteesthat a level of Reserves that are equivalentto six months, of operatingcosts will enable the Charity to meet its future obligations and to be able to react to a significant shortterm drop in income. The cash balance as at 31 March 2021 was£3.589m. The Hospice undertakes tinancial planningon a three year rolling programme which informs its budgeting and cash management processes. The three year budget that has been approved is considered to be both realistic and achievable. Thank you Than you Ir 16

Trustees, Annual Report Principal Risks and Uncertainties Cost of operating our Charitable Activity Forevery£l of charitable income received, around 87p isspent on charitable activities with the balance utilised on generatingthis income. Going Concern The principal financial risks facingthe Hospice aresummarised on page 15 and reflectthe inherent uncertainties of the hospice and charity sector. Throughoutthe course of 2020121, the Hospice has continued to reduce its operating costs base. It has also made significant progress in restructuring its loan position with Woking Borough Council and these negotiations were completed on 9th August 2021. See also section on Events afterthe end of the period on page 44. In parallel, the Hospice has continued to build on its relationships with its partners within the Integrated Care Partnership Ithe ICP} for North West Surrey and its contract forthe provision of clinical services from April 2021 has been renewed. The Hospice is projected to deliver a surplus for the 2021122 financial year. This result is in part due to the re-shaping of the Hospice management team and the reduction in operating costs but has also been boosted by the Government response to the COVID 19 pandemic leg. additional Treasuryfunding, Local Authortty Grants and accessto the Coronavirus Job Retention Scheme) together with an increase in Legacies and Bequests. The Finance and Sustainability Committee continLres to meet each month to review financial performance against Budget and Prior Year. The Committee also focuses on cash flow forecasts on a rolling 24 month basis and, periodically on a 36 month basis. The financial statements have been prepared on a going concern basis as the Trustees consider that no material uncertainties exist concerning its ability to meet its financial obligations as they fall due for the foreseeable future. Woking Hospice | Annual Report and Financial Statementg | Year Ended 31 March 2021117

Trustees, Annual Report Looking Ahead During 2019120, the Hospice made a number of significant changesto its management structure and methods of operation. In makingthese changes it reduced its operating cost base and, in doing so, was able to assure its partners in the local healthcare economy of its long term sustainability. In July2020, the Hospice became a member of the Integrated Care Partnership Board for North West Surrey and it now plays an important role in the delivery of healthcare care models across North West Surrey. Since January 2021. our medical team has been working across both the Hospice and the local NHS Acute Trust lat St Peter's Hospital) and the Hospice leads on the specialist palliative care agenda across North West Surrey. 18

Trustees, Annual Report Trustees, Responsibilities The Trustees Iwho are also Directors of Woking Hospice for the purposes of Company Lawl are responsible for preparingthe Trustees, Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards [United Kingdom Generally Accepted Accounting Practicel. Company Law requires the Trustees to preparefinancial statements for the financial yearthat give a true and fair view of the state of affairs of the charitable company, as well as ofthe incoming resources and application of resources, includingthe income and expenditure of the charitable company for that period. In preparing these financial statements. the Trustees are required to: A. Select suitable accounting policies and then apply them conslstently B. Observethe methods and principles in the Charities Statement of Recommended Practices C. State whetherapplicable accountingstandards have been followed, subject to any material departures disclosed and explained in thefinancial statements D. Make judgements and estimates that are reasonable and prudent and; E. Prepare the f inancial statements on the going concern basis unless it is inapproprlate to presume that the charitable company will continue in business The Trustees are responsible for keeping adequate accounting records which disclosewith reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure thatthe financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and fortaking reasonable steps for the prevention and detection of fraud and other irregularities. So far as the Trustees are aware, there is no relevant audit information of which the company's Auditor is unaware, and each Trustee hastaken all the steps that he or she ought to have taken as a Director in orderto make himself or herself aware of any relevant audit information and to establish that the company's Auditor is aware of that information. The Trustees, Annual Report and Strategic Report have been approved and authorised for issue by the Board on 18th November 2021 and signed on its behalf by.. Tim Stokes Chairman of the Board of Trustees 18 November 2021 Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March 2021119

Independent Auditor's Report ' [A limited compaily, b/>guara￿tee]..:ReglstÉWéd.e0mryany.Mo.. .03955487 Oplnlon We have audited the financial statements of Woking Hospice (the 'charitable company'l for the year ended 31 March 2021 which comprise the Statement of Flnanclal Activities. the Balance Sheet, the Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdofn Accounting Standards, including Financial Reporting Standard 102 The FinancialReportingStandardapplicable in the UKand Republic of Irelandlunited Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements.. give a true and fair view of the state of the charitable company's affairs as at 31 March 2021, and of its incoming resources and application of resources, including its income and expenditure, for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice., and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standard5 on Auditing IUKI IISAS IUKII and applicable law. Our responsibilities under those standards are further described in the Auditorfs Responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard. and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and approprlate to provlde a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the Trustees. use of the going concern basis of accounting in the preparation of the financial statements 15 appropriate. Our evaluation of the Trustees, assessment of the entity's ability to continue to adopt the going concern basis of accounting included critical reviews of budgets and forecasts provided. Based on the work we have performed, we have not identifled any materlal uneertalnties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the Trustees with respect to going concem are descrlbed in the relevant sections of this report. Other informatlon The Trustees are responsible for the other information. The other information comprises the information included in the annual report. other than the financial statements and our auditorfs report thereon. Our opinion on the financlal statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connectiorb wlth our audit of the financial statements. our responsibility is to read the other information and. In doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine 20

whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit. the information given in the Trustees. report (incorporating the Directors, report) for the financial year for which the financial Statements are prepared is consistent with the financial statements; and the Directors. report has been prepared in accordance with applicable legal requirement& Matters on which we are required to report by exceptlon IrTr the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Directors, report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires u5 to report to you if, in our opinion.. adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or the financial statements are not in agreement with the accounting records and returns., or certain disclosures of Directors, remuneration specified by law are not made., or we have not received all the information and explanations we require for our audit., or the Trustees were not entitled to prepare the financial statements in accordance with the small companies, regime and take advantage of the small companies, exemptions in preparing the Directors, report and from the requirement to prepare a strategic report. Responslbllltles of Trustees As explained more fully in the Trustees, responsibilities statement included in the Trustees. Annual Report, the Trustees Iwho are also the Director5 of the charitable company for the purposes of company lawl are responsib5e for the preparation of the financial statements and for being satlsfied that they give a true and fair view. and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees 8re responsible for asse55ing the charitable company's ability to continue as a going concern. disclosing. as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do 50. Auditor's responsibilttles for the audlt of the financial statements Our objectives are to obtain reasonable assurance about whether the f inan¢i81 statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS IUKI will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to Influence the econornic decisions of users taken on the basis of these financial statement5. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021121

Independent Auditor's Report [A"limited company by:guarantee]-, Register,ed ComRawNo.=' 03955487 procedures in lille with our re5ponsibilitie5, Qutlined ebove, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud is detailed below.. Obtaining an understanding of the legal and regulatory frameworks that the entity operates in, focusing on those laws and regulations that had a direct effect on the financial statements., Enquiry of management to identify any instances of known or suspected instances of fraud.. Enquiry of management and those charged with governance around actual and potential litigation and claims., Enquiry of management about any instance5 of non-compliance with laws and regulation*. Reviewing the control systems in place and testing the effectiveness of the controls.. Performing audit work over the risk of management override of controls, including testing of journal entries and other adjustments for appropriateness, evaluating the business rationale of significant transactions outside the normal course of business and reviewing accounting estimates for bias., Reviewing minutes of meetings of those charged with governance; Reviewing financial statement disclosures and testing to SUPPOrting documentation to assess compliance with applicable laws and regulations. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material Misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation ￿$ removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion. omission or mlsrepresentation. A further description of our responsibilitie5 for the audit of the flnanclal statements is located on the Financial Reporting Council's website at.. https.'//www.frc.or8.uklOur-Work/AudiVAudit-and-assurancel Standards-and-guidance/Standards-and-guidance~for-auditorslAuditors-responsibilities-for-audiU Description-of-auditors-responsibilities-for-audit.aspx. This description forms part of our auditor's report Use of this report This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 ofthe Companies Act 2006. Our audit work has been undertaken so that we mi8ht5tate to the charitable company's members those matters we are required to state to them in an audltor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's member5 as a body, for our audit work, for this report, orfor the opinions we have formed. 16 December 2021 Signed: Sudhir Singh FCA Isenior Statutory Auditorl For and on behalf of MHA Maclntyre Hudson statutory Auditor London, UK 22

Statement of Financial Activities Including Income and Expenditure For the year ended31 March 2021 | Registered Company No.: 03955487 2021 2020 Unre- stricted Restrlct- Funds ed Funds Total Funds Total Funds Notes £'ooo £'ooo £'ooo £'ooo Income From: Donations and legacies Charitable activities 3.410 3,015 1,065 4,475 3,976 1,518 209 1,631 961 2.788 Other trading activities Investment income 1.518 3,445 177 209 Total 8,152 2,026 10,178 8,041 EXPENDITURE ON Charitable Activities 4.137 2,278 20 2,006 6,143 5.871 2,596 42 Raising Funds including Retail Investments 2.278 20 Total 6,435 2,006 8,441 8,509 Net income and Expenditure 1.717 20 1,737 (4681 Gain on revaluation of fixed asset 14 245 Net movement in funds 1.717 20 1,737 12231 Reconclllatlon of funds Total funds brought forward 5,748 58 5,806 6,029 Total funds carrled torward 7,465 78 7.543 5,806 All income and expenditure derive from continuingactlvities. Woking Hospice l Annual Report and Financial Statements l Year Ended 31 March 2021123

Balance Sheet As at 31 March 2021 Registered Company No.: 03955487 2021 £'ooo 2020 £'ooo Notes FIXED ASSETS Tangible assets Investments Totsl Fixed Assets 13 14 9,459 3,245 12,704 9,730 3,245 12,975 CURRENT ASSETS Stock Debtors Cash at Bank and in Hand 15 16 12 2,393 3,589 13 1,451 1,759 Total Current Assets 5,994 3,223 CREDITORS: amounts falling due within one year 17 11,458 11,2791 NETCURRENT ASSETS 4,536 1.944 TOTAL ASSETS LESS CURRENT LIABILITIES 17,240 14.919 CREDITORS: amounts falling due after one year 19 19,6971 19,1141 NET ASSETS 7,543 5,806 Funds of the Group/Charlty Restricted Funds Unrestricted Funds General 78 58 7.465 5,748 TOTAL FUNDS 7,543 5,806 The Financial 18th Novembe tatements were approved and authorised for issue by the Board of Trustees on 2021. Th otes on pages 26-44 form part of these Financial Statements. J Jagger, F.C. th November 2021 24

h Flow 2021 2020 Notes £'ooo £'ooo Cash Flow from Operating Activities Net Cash Flow from Operatlng Activities 23 1,910 1,180 1.910 1,180 Cash Flow from Investlng Activities Payments to acquire tangible fixed assets {811 1411 Interest Received Net Cash Flow from Investing Activities (80) (37) Net increasel(decrease) in cash and cash equlvalents 1,830 L143 Cash and cash equivalents at 31 March 2020 Cash and cash equivalents at 31 March 2021 1.759 616 3,589 1,759 Cash and cash equivalents conslst ofr Cash at Bank and In Hand 3,589 1.759 Cash and cash equlvalent5 at 31 March 2021 3,589 1,759 The notes on pages 26-44 form part of these Financial Statements. Analysis of changes in net debt At l Apr Cash flows 2020 £000 other Changes £000 At 31 Mar 2021 £000 £000 Cash & Cash Equivalents Cash at bank and in hand 1,759 1.759 1.830 1,830 3,589 3,589 Borrowings Debt due after one year 19,1141 (9,114) 15831 (583) 19,6971 (9,697) Total (7,355) 1,247 (6,108) Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March 2021125

Notes tothe Financial Statement Règistered Company No.: 03955487 l. Principal Accounting Policies Summary of Significant Accounting Policies (a) General information and basis of preparation Woking Hospice is a company Ilmited byguarantee and a registered charity in the United Kingdom. The address of the registered office is given in the charity information on page 45 of these financial statements. The nature of the charity's operations and principal activities is the provision of palliative care and hospice services to the communities in North West Surrey. In the event of the Charitable Company being wound up, the liability in respect of the guarantee is limited to£1 per member of the company. The charity constitutes a public benefitentity as defined by FRS 102. The financlal statements have been prepared in accordancewith Accounting and Reporting by Charities: Statement of Recommended Practice applicableto charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021- (Charities SORP FRS 1021 and the Companies Act 2006. The financial statements have been prepared under the historical cost convention, if appropriate modified to include certain items at fair value. The financial statements are prepared in sterling which is the functional currency of the charity and rounded to the nearest £000. The signif icant accounting policies applied in the preparation of these f inancial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated. {b) Funds Unrestricted funds are avallable for use at the discretion of the Trustees in furtherance of the general objectives of the charlty and which have not been designated forother purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is setout in the notestothe financial statements. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charityforparticular purposes. The cost of raising and administering such funds are charged againstthespeclficfund. The aim and use of each restricted fund is set out in the notes to the financial statements. 26

Notes to the Financial Statement Régistered Company No.: 03955487 (c) Income recognition All income is included in the Statement of Financial Activities [SoFAI when the group is legally entitled to the income after any performance conditions have been met, the amount can be measured reliably and it is probable that the income will be received. For donatSons to be recognised the charSty will have been notlfied of the amounts and the settlement date in writing. If there are conditions attached to the donation and this requires a level of performance before entitlement can be obtained then income is deferred until those conditions are fully met or the fulfilment of those conditions is within the control of the charity and it is probable that they wlll be fulfilled. Donated facilities and donated professional services are recognised in income at their fair value when their economic benefit is probable. they can be measured reliably and the charity has control over the item. Fair value Is determined on the basis of the value of the gift to the charity. For example the amount the charity would be willing to pay in the open market for such facilities and services. A corresponding amount is recognised in expenditure. No amount is included in the financial statements for volunteer time in line with the SORP IFRS 1021. Further detail is given in the Trustees. Annual Report. Goods donated for resale are included at fair value, being the expected proceeds from sale less the expected Costs of sale. Where estimating the fair value is practicable upon receipt it is recognised in stock and 'lncome from other trading activities,. Upon sale, the value of the stock is charged against 'Income from other trading activities, and the proceeds are recognised as 'lncome from other trading activities,. However the Trustees deem it is impracticable to place a fair value on the items when received dueto the volume of low value items and as such they are not recognised in the financial statements until they are sold. This income is recognised within 'lncome from other trading activities,. For legacles, entltlement Ss the earller of the charlty belng notlfled of an Impendlng distrlbutlon or the legacy being received. At this point income is recognised. On occasion, legacies will be notif led to the charity however it is not possibleto measurethe amountexpected to be distributed. On these occasions, the legacy is treated as a contingent asset and disclosed. Income from trading activities includes income earned from fundraising events and trading activities to raise funds for the group. Income is received in exchange for supplying goods and services in order to raise f unds and is recognised when entitlement has occurred. Income from governmentsources is recognised atfairvalue whenthe charity has entitlement after any performanceconditions have been met, it is probable thatthe incomewill be received and the amount can be measured reliably. Ifentitlement is not metthen these amounts are deferred. Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021127

Notes t-o'tlie Financial Statement- (d) Expenditure recognition All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Expenditure is recognised where there is a legal or constructive obligation to make payments to third parties, it is probable that the settlement wlll be required and the amount of the obligation can be measured reliably. Costs of raising funds includes the operation of the income generation and retail departments. Expenditure on charitable activities includes all costs of the provision of hospice services. Irrecoverable VA T is charged as an expense against the activity for which expenditure arose. (e) Support costs allocation Support costs are those that assist the work of the charity but do not directly represent charitable activities and include off ice costs. governance costs, and administrative payroll costs. They are incurred directly in support of expenditure on the objects of the charity and include project management. Where support costs cannot be directly attributed to particular headings they have been allocated to cost of raising funds and expenditure on charitable activities on a basis consistent with use of the resources. Premises overheads have been allocated on a usage basis and other overheads have been apportloned on a basis consistent with use of the resources,. heads, FTE (Full Time Equivalentl, f loor space and expenditure. Support costs also include governance costs which are thosecosts incurred in relation to compliance with constitutional and statutory requirements. The analysis of support costs is included in note 9. (f ) Tangible fixed assets Tangible fixed assets are stated at cost lor deemed costl or valuation less accumulated depreciation arbd accumulated impairment losses. Cost includes costs directly attributable to making the asset capable of operating as intended. Fixed assets are capitalised when the value Is greater than£500. Depreciation is provided on all tangible f ixed assets, at rates calculated to write off the cost, less estimated residual value, of each asset on a straight line basis over its expected useful life as follows: Freehold land Freehold buildings Leasehold buildings and improvements Hospice building improvements Shop and warehouse f itting5 Fixtures and f ittings Motor vehicles Assets in the course of construction Not depreciated 2% 2¥0 20% Between 15%-33% Between 20%-33% Not depreciated 28

Notes to the Financial Statement Y; Registered Compiny No.: 039554,8r (g) Stocks Stocks are stated at the lower of cost and estimated selling price. less costs to complete and sell. Cost includes all costs of purchase, costs of conversion and other costs incurred in bringing stock to its present location and condition. Cost is calculated Ljsing the first-in, first-out formula. Provision is made fordamaged, obsolete and slow-moving stock where appropriate. {h) Debtors and creditors receivable/payable within one year Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impairment are reco8nised in expenditure. (i) Loans and borrowings Loans and borrowings are recognised at the transaction price including transaction costs. (j) Provisions Provisions are recognised when the charity has an obligation at the balance sheet date as a result of a past event. (k) Leases Rentals payable and receivable under operating leases are charged to the Statement of Financial Activities on a straight line basis over the period of the lease. {1) Employee benefits The charity operates a defined contribution plan for the benefit of some of its employees. Contributions are expensed as they become payable. When employees have rendered service to the charity, short-term employee benefits to which the employees are entitled are recognised at the undiscounted amount expected to be paid In exchange forthat service. (m) Termination payments The charity applies thegovernment redundancy rules and employee contractual terms. (n) Tax The charity is considered to pass thetests set out in paragraph I scheduSe 6 Finance Act 2010 and therefore it meets the definition of a charitable companyfor UK corporation tax purposes. It therefore does not suffer tax on income orgains applied for charitable purposes. (o) Financial Instruments The charity only holds basic Financial Instruments. Financial Instruments are classified and accounted for accordingto the substance of the contractual arrangementas financial assets or f inancial liabilities. The financial assets and financial liabilities of the charity are as follows.. Woking Hospice | Annual Repoi't and Financial Statements | Year Endecl 31 March 2021129

Notes to the Financial Statement .Registéred Comp'qny ko::.039554.&7.:::. Debtors- trade and other debtors lincluding accrued income) are linancial instruments and are debt instruments measured at amortised costas detailed in note 16. Prepayments are notfinancial instruments. Cash at bank- is classified as a basic financial instrument and is measured at face value. Llabilities- trade credltors. accruals and other creditors are classified as financial instruments. and are measured at amortised cost as detailed in notes 17 and 19. Amounts due for taxation and social security are not included in the f inancial instruments disclosure. Deferred income is not deemed to be a financial liability, as the cash settlement has already taken place and there is simply an obligation to deliver charitable services rather than cash or another financial instrument. (p) Going Concern statement for Woking Hospice The principal financial risks facing the Hospice are summarised on page 15 and reflect the inherent uncertainties of the Hospice and charity sector. Despite the effects of COVID-19 creating considerable risk in forecasting the Trustees consider that there are no material uncertainties regardingthe charitable company's abilityto continue as a going concern. Throughout the course of 2020121, the Hospice made significant progress in restructuring its loan position with Woking Borough Council and these negotiations were completed on 9th August 2021. In parallel, the Hospice has continued to build on its relationships with its partners within the Integrated Care Partnership {the ICPI for North West Surrey and its contract for the provision of clinical services from April 2021 has been renewed. The Hospice is projected to deliver a surplus for the 2021122 financial year. This result has been boosted by the Government responseto the COVID 19 pandemic le.8. additional Treasuryfunding, Local Authority Grants and access to the Coronavirus Job Retention Schemel together with a significant increase in Legacies and Bequests. The Finance and Sustainability Committee continues to meet each month to review financial performance against Budget and Prior Year. The Committee also focuses on cash flowforecasts on a rolling 24 month basis and, periodically on a 36 month basis. The financlal statements have been prepared on a goingconcern basis as the Trustees consider that no material uncertainties exist concerning its ability to meet its financial obligations as they fall due for the foreseeable future. (q) Judgements and key sources of estimation uncertainty The following judgements lapart from those involving estimatesl have been made in the process of applying the above accounting policies that have had the most significant effect on amounts recognised in the financial statements: Depreclatlon rates retlect an estimate of economic lives of the underlying assets Impracticality of valuing donated goods for resale at fair value on receipt of the goods Allocation of support costs 30

. Notes.to the Financial Statement Reglstered Company No.: 03955487 2. Income from donations and legacies 2021 2020 Total Unrestrlcted Restricted Funds Funds Funds Unrestricted Restricted Funds Funds Total Funds £000 357 541 £000 26 £000 383 541 629 212 £000 400 501 532 73 £000 36 £000 436 505 533 107 33 Donations In Memory donations Legacles Grants from Trusts Govt Grants IBBC NHSE- COVID Support Local Authority Grants CJR Scheme Grants from Subsidiary Corporate 626 158 54 34 33 974 974 580 677 580 677 395 395 76 76 17 17 3,410 1,065 4,475 1,523 108 1.631 3. Income from charitable activities 2021 Unrestricted Restricted Funds Funds £000 £000 2020 Total Unrestricted Restricted Funds Funds Funds £000 £000 £000 Total Funds £000 CCG Continuing Care NHSE 1,726 471 1,726 471 1,673 306 1,673 306 961 961 cosi 465 465 454 454 Other 353 353 355 355 3,015 961 3.976 2,788 2.788 4. Income from other trading activities 2021 2020 £000 £000 Lottery and Raffles Fundraising events Other Insurance Income Shop Income Gift Aid on Shop Income 421 466 251 652 56 264 550 30 2,130 141 1,518 3,445 Woking Hospice | Annual Report arid Financial Statenients l Year Ended 31 March 2021131

Notes to the..Financial Statement Registetred Company No.: 03955487 5. Investment income 2021 2020 £000 £000 Property Rental Income Bank interest 208 173 209 177 Investment income in 2021 and 2020 is unrestricted. 6. Expenditure on charitable activities 2021 2020 £000 £000 Direct costs of Palliative Care 5,243 4,813 Support costs 900 1,058 6,143 5,871 Expenditure on charitable actlvities in 2021 included £1,964,352 12020 £57,000] of restricted expenditure. 7. Expenditure on raising funds 2021 2020 £000 £000 Direct Fundraising costs Direct Retail costs 547 784 1,580 151 1.635 177 Support Costs 2,278 2,596 Expenditure on fundraising in 2021 and 2020 is all unrestricted 8. Expenditure on investment 2021 2020 £000 £000 Direct costs 20 42 20 42 32

Notesto the Financial Statement - Registered Company No.: 03955487 9. Allocation of support costs Raising Charitable Funds Activity £000 Total Raising Charitable 2021 Funds Activity Total 2020 £000 £000 £000 £000 £000 Finance 27 145 172 50 295 345 Information Technology HR & Volunteering Property Management Governance 27 158 185 21 124 145 22 135 157 29 172 201 36 212 248 29 172 201 13 80 93 18 109 127 23 24 14 15 Business Management Other 20 23 25 147 172 26 152 178 151 900 1,051 177 1,058 1,235 The above costs are apportioned on a basis consistent with use of the resources,. per head,full time equivalent, floor space and expenditure. 10. Governance Costs Within Management support costs above are the followinggovernance costs: 2021 2020 £000 £000 Audit- Current year Legal Fees 24 15 20 14 44 29 11. Net (Income) / Expenditure for the year Net Ilncomel/Expenditure is ststed after chargingllcrediting}'. 2021 2020 £000 £000 Depreciation of tangible Fixed Assets 352 369 Operating Lease Rentals 408 426 760 795 Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March2021133

Notes to th.e Financial Statement Registered Company No.." 03955487, 12 (a) Trustees, and Key Management Personnel Remuneration and Expenses The total amount of employee benefits received by key management personnel is£487,225 12020: £603,905). As at 31 March 2021, the Charity considered its key management personnel comprise: The Trustees., Chief Executive., Head Of Finance & IT,. Fundraising Director, Medical Director,. Director of Clinical Services,. Marketing and Retail Director, HR & Volunteerservices Manager. The Trustees neither received nor waived any remuneration during the year12020:£nill. No Trustees are accruing pension arran8ements. Trustees claimed nil expense in both years. No charity Trustee received payment for professional or otherservices supplied to the charity. The reimbursement of key management expenses. none of which were paid via a third party, was a5 follows: 2021 2020 2021 2020 Number Number £'ooo £'ooo Travel & Subsistence 12 (b) Staff costs The average monthly number of employees and full time equivalents IFTEI duringthe year was as follows.. 2021 2021 2020 2020 Number FTE Number FTE Raising Funds Charitable Activities 74 57 79 60 136 79 138 84 Management and Administration 27 18 29 21 237 154 246 165 The total staff costs and benefits were as follows.. 2021 2020 Staff contractual redundancy payments were made duringthe year totalling £llk (2020 £35kl £'ooo £'ooo Wages and Salaries Social Security Pension Costs 4.763 403 4,904 406 280 325 Redundancy li 35 5,457 5.670 34

Notes to the Financial Statement Regigfered'CompaDy.No.: 03955487 The number of employees who received total employee benefits lexcluding employer pension costsl of more than £60,000 is asfollows (amounts below include termination payments): 2021 2020 Number Number £60.000-£70.000 £70,000-£80,000 £80,000-£90,000 £90,000-£100,000 The total employee benefits of the above employees was £531,26912020.. £456,468) 13. Tangible fixed assets Shop. Warehouse Fittings and Vehicles Freehold Land and Buildings £'ooo Hospice Furniture and Fittings £'ooo TOTAL £'ooo £'ooo Cost at l April 2020 Additions Disposals At 31 March 2021 9.742 1.324 56 758 11.824 81 25 9.742 L380 783 11.905 Accumulated depreciation at i April 2020 Depreciation charge Disposals At 31 March 2021 566 821 707 2,094 352 206 113 33 772 934 740 1446 Net book values At l April 2020 At 31 March 2021 9,176 8,970 503 51 9,730 9.459 446 43 Woking Hospice l Annual Report and Financial Statements | Year Ended 31 March 2021135

Notes to the FinanFial Statement 14. Investment Property Investments TOTAL £'ooo £'ooo Valuation at l April 2020 At 31 March 2021 3,245 3,245 3.245 3,245 Thevaluation of the Investment Propertywas made in March 2020 by an independent local valuer. The fair value is based on an income and market approach and in accordance with RICS Valuation Global Standards (Red Bookl and FRS 102. Tangibleflxed assets and Investment propertywith a net bookvalue of £12,637,00012020'. £12,909.000 I have been pledged as security for liabilities of the charity in respect of loans from Woking Borough Council. 15. Stocks 2021 2020 £000 £000 Goods for Resale 12 13 12 13 All stock held is for resale in shops and comprises mainly of Christmas cards and a small selection of new goods. 16. Debtors 2021 2020 £'ooo £'ooo Trade Debtors 561 631 other Debtors 1,080 432 518 Amount due from subsidiary Prepayments VAT Recoverable 23 269 238 51 41 2,393 1,451 36

Note"s to the Financial Statement 17. Creditors: amounts falling due within one year 2021 2020 £'ooo £'ooo Trade Creditors 202 180 Tax and Social Security 102 109 Accruals and Deferred Income 1.154 940 Respect Funding 50 1,458 1,279 18. Deferred Income 2021 2020 £'ooo £'ooo At l April Additions duringthe year Amounts released to income 1570} 16501 570 15771 15701 577 At 31 March (650) (570) Deferred Income comprises various amounts including advance CCG income, advance lottery sales and forfundraising events held in 2021122. 19. CREDITORS: amounts falling due after more than one year 2021 2020 £000 £000 Woking Borough Council Loan- Original Woking Borough Council Loan - Goldsworth House 11501 19,5471 (9,697) 11501 {8,9641 {9,114) The £150,000 loan from Woking Borough Council is repayable in the event that the Charity ceases to operate as a hospice. The Goldsworth House loan is repayable over 50 years at a fixed interest rate of 6.5%. Woking Borough Council have charges over all thetangibleassets of the charity with a net book value of £12.637,000. Woking Hospice l Annual Report and Financial Statements l Year Ended 31 March 2021137

Notes to the Financial Statement ": Registered CowpaDy No 039554&k* 20. Leases Operating leases primarily relate to shop leases. The charity has the following commitments under operating leases.. Land & Buildings 2021 Land & Other Bulldings 2021 2020 other 2020 £000 £000 £000 £000 Within one year Greater than one year and not morethan five years 394 423 14 939 816 20 Greater than five years 609 298 1,942 13 1,537 34 21. Fund Reconciliation Charity 2021 Charity 2020 £'ooo £'ooo Unrestrlcted Funds At 01 April 5.748 5,974 Income 8,152 7,932 Expenditure 16,435) 18,4031 Revaluation of fixed assets 245 At 31 March 7.465 5,748 General 7,465 5,748 5,748 At 31 March 7,465 38

Notes to the Financial Statement For the y . *istérodCompany 21. Fund Reconciliation continued Charity 2021 £'ooo Charity 2020 £'ooo Restricted Funds At 01 April Net Movement in Funds 58 55 20 Transfers At 31 March 78 58 Transfer of restricted funds is allocation of funds spent on the new hospice. 2020-21 The net movement in the group restricted funds is analysed as follows.. At 01 April Transfers Income Expenditure At 31 March 2020 2021 £'ooo £'ooo £'ooo £'ooo £'ooo Clinical Nurse 39 1151 24 Children in Need 181 Counselling COVID-19 151 lloi Equipment Woking Hospice IGH) Clinical IT Systems Wildlite Garden 16 1191 li 13 28 io 38 io iioi NHSE L936 11.9361 Fundraising Salaries 131 (2,006) 58 2,026 78 Woking Hospice | Annual Report and Financial StatemeF)ts | Year Ended 31 March 2021139

Notes to the,Financial Statement . Re4lSte ed Company No.: 0395548.7 21. Fund Reconciliation continued Fund description Clinical Nurse Specialists ICNSI funds provided to supportcare in the home. The Children in Need fund represents donations from the BBC Children in Need Appeal. utlllsed in the provision of counselling services. Counselling funding towards Adult Counselling service provided in the hospice and community. COVID-19 related funds received from local organisations and individuals to support the work carried out byclinical teams,towards the costof PPE and staff welfare. Equipmentfunds provided forthe use of the Wellbeing and Inpatientteams. The new Woking Hospice funds are provided forthe development of the new Hospice. Clinical IT systems is to fund the implementation of an Electronic Notes System for patients IEMISI. Wildlife garden construction and planting. NHSE funding was funding to help maintain the provision of clinical care in the Hospice and in the community. Fundraising Salaries wasto enable the hospiceto bringa Fundraising staff member backfrom furloughto help supportthe Hospice's fundraising efforts duringthe COVID-19 pandemic. 2019-20 The net movement in the group restrlcted funds is analysed as follows.. At 01 April Transfers 2019 Income Expendlture At 31 March 2020 £'ooo £'ooo £'ooo £'ooo £'ooo Clinical Nurse Specialist Children in Need 24 1241 1331 131 33 Counselllng COVID-19 Equipment Woking Hospice ClSnScal IT Systems Wildlife Garden 15 191 li li io 18 28 45 {361 (105) io 55 108 58 40

, Registéred Company No.: 03955487: 22. Analysis of Net Assets between Funds Unrestricted Restricted Designated Total Funds Funds Funds 2021 £'ooo £'ooo £'ooo £'ooo 12,704 12,704 5,916 5.994 U,4581 11,4581 Fixed Assets Current Assets Creditors less than one year Creditors fallingdue after more than one year Total 78 19,6971 7,465 78 7,543 Unrestricted Restricted Designated Total Funds Funds Funds 2020 £'ooo £'ooo £'ooo £'ooo 12,975 12,975 3,166 3,224 11,2791 {1,2791 Flxed Assets Current Assets Creditors less than one year Creditors falling due after more than one year 58 19,1141 5,748 19,1141 5,806 Total 58 23. Reconciliation of net (expenditure)/income to net cash flow 2021 2020 £000 £000 Net movement of fundsfor the year perthe consolidated SOFA 1,737 {2231 Interest Receivable Gain on revaluation of Fixed Asset 12451 Loan Interest charged and not paid 583 557 Depreclation of tangible fixed assets 352 369 Ilnereasel/Decrease in stock 141 Decreaselllncreasel in debtors 19421 540 IncreasellDecreasel in creditors 178 187 Less Assets disposed/writterb off 15) Net Cash Flow from Operating Activities 1,910 1,180 Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021141

.. Registered Company No.: 0395548.7 . 24. Pension Schemes The total employer pension contribution to all schemes fortheyear ended 31 March 2021 charged to the Income and Expenditure account was £259.65112020.. £294,115] NHS Pension Scheme The Hospice makes payments to the NHS Pension Scheme for former NHS employees who. on employment with the Hospice, are eligible to continue in or re-join the NHS Pension Scheme. The NHS Pension Scheme is an unfunded defined benefitscheme that covers employees of NHS employers. General Practices and other bodies allowed under the direction ol the Secretary of State for Health and Social Care in England and Wales. which includes the Hospice. It is not posslble to identify the Hospicè's share of the underlying assets and liabilities and as a result the NHS Pension Scheme is treated as a defined contribution scheme under FRSIO2. The NHS employer pension contributions payable in the year were£158,86212020-£180.1531. Auto-enrolment All employees meeting certain criteria must be enrolled into a workplace pension if they are not already in a qualifyingscheme. The Hospice has chosen Royal London to meet is auto-enrolment obligations. The Royal London employer pension contributions payable in the year was£lOO,790 12020.. £113,962]. 25. Financial CommAtments Contractual commitments for the acquisition of tangible fixed assets contracted for but not provided in thefinancial statements amounted to£Nil at 31 March 202112020.. £Nill. 26. Subsidiary Company Sam Beare- Statement of income and expenditure Sam Beare Hospice is a wholly controlled subsidiary of Wokin8 Hospice. with company number 05822985 and charlty number 1115439, registered office Goldsworth Park Centre, Woking, Surrey, GU213LG. The Trustees have taken the option notto consolidate as the activities and income are not material tothe parent charity Wokin8 Hospice. Goingforward Woking Hospice will operate as Woking & Sam Beare Hospices. The fundraisingsurplusfrom Sam Beare H05pice has beengiven to Woking Hospice as a grant for services. This was agreed at the Board of Trustees, meeting on 11 November 2020. We will therefore no longer refer to the'group's, activity within these reports and will solely be reporting herewith onthe activityof Woking & Sam Beare Hospices. In 2021 Sam Beare awarded a grant to Woking Hospice of£325,18512020 £69,783]. 42

Notes to the Financiq.rstatement:: . - Registered.Company No.: 039554.4l.. Sam Beare- Statement of Income and Expenditure 2021 2020 Unrestricted Funds Restricted Funds Total Funds Total Funds £'ooo £'ooo £'ooo £'ooo Income From: Donations and legacies Other trading activities 323 323 69 Total 328 328 72 Expenditure orL Raising Funds including Retail Charltable activities Governance Costs Grant to Woking Hospice 325 325 70 Total 328 328 72 Net income and Expendlture Reconciliation of funds Total funds brought forward Total funds carried forward Sam Beare- Balance Sheet 2021 2020 £'ooo £'ooo CURRENT ASSETS Debtors 161 Cash at Bank and in Hand 271 93 Total Current Assets 432 94 CREDITORS:amounts falling due withinoneyear NET CURRENT ASSETS 14321 1941 NET ASSETS Funds of the Group/Charity Unrestrlcted Funds TOTAL FUNDS Woking Hospice l Annual Report and Financial Statements | Year Ended 31 March 2021143

Notes tothe Financial Statement Règistered Company No.- 03955487 . 27. Related Party Transactions There were no Related Party Transactions recorded in the 2020121 financial year. 28. Events after the end of the period On 9 August 2021, the Hospice entered into an arrangement with Woking Borough Council. Under this arrangement, the Council accepted full satisfaction of its loan to the Charity1£9.7m as at 31 March 20211 in consideration forthe freehold interest of the Charity's Goldsworth Park property Irecognised as a tangiblefixed asset with an unencumbered net book value of £9.Om as at 31 March 20211 and the leasehold interest in 5 Hill View Road investment property (valued at £3.2m as at 31 March 20211. To help ensure the continued operation of the Charity in the Borough, and also as part of the arrangement. the Council have granted the Charity a 999-year lease of the Goldsworth Park property at a peppercorn rent and with restrictions regarding its on-going use. There were no cash movements as a result of these arrangements. The effect of thesetransactions will be reflected in the charity's financial statementsfor the year ending 31 March 2022. 29. Contingent Asset As at 31 March 2021 an unsettled business interruption insurance claim between thecharity and insurers QBE, but not included in the financial statements in accordance with Charities SORP and FRS102, had an estimated value of £457.313. The timingof the settlement is currently unknown, with correspondence ongoing. and relates predominantlyto the Retail shops of the Hospice closing during the national lockdown ordered in November 2020 and from December 2020 to April 2021. A successful claim was submitted. and paid, forthe initial national lockdown from March to June 2020 (see note 41 underthe same insurance policythat the subsequent claim was made. 44

Charity reference and administration details The Board of Trustees The Trustees are also the Directors of Woking Hospice forthe purposes of Company Law. Those who served during the year and since year end were as follows: Woking Hospice Goldsworth Park Centre Woking Surrey, GU213LG Tim Stokes. (Chairl Marc Riggs Nicola Eggers Susan Gent Peter Goodyear Jon Jagger. Tony Jarvis" Piers Meadows+ Richard Roberts. Carina Kemp# Kerry Jarred# Auditors MHA Maclntyre Hudson 6th Floor. 2 London Wall Place, London, EC2Y SAU Solicitors Moore Barlow The Oriel Sydenham Road Guildford.GUI 3SR Rhod Lofting remains Life President Re-appointed 2U0112021 Resigned 1310512021 Appointed 2U0112021 Bankers Barclays Bank PLC Leicester. LE87 7BB Company Secretary Lloyds TSB PLC Gail House Lower Stone Street Maidstone ME15 6NB Anne Collett Chief Executive Officer Marian Imrie Key Personnel CEO Medical Director Director of Clinical Services Head of Finance & l.T Fundraising Director HR and Volunteer Services Manager Marketing& Retail Director Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March 2021145

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