. Woking & Sam Beare
Hospice and Wellbeing Care
Woking Hospice
Annual Report and Financial Statements
Year ended 31 March 2021
Registered Office:
Goldsworth Park Centre
Woking, Surrey GU213LG ¥.-.:.,.
Registered Company No.. 03955487
Registered Charity No:
1082798
Website:
www.wsbhospices.co.uk

Trustees, Annual Report
An Introduction
Woking & Sam Beare Hospice and Wellbeing Care Ithe"Hospice"l is a patient-centred charity
that delivers palliative and end of life care to people with advanced life limiting illnesses and
that provides supportto their carers and families.
In theyearended 31 March 2021.the Hospice again delivered over 2,000 episodes of care
acrossthe Boroughs of Spelthorne, Runnymede, West Elmbridge, Surrey Heath, Woking and
North Guildford with a combined population of approximately 360.000. This care is provided to
patients and theirfamilies and carers without charge. Our holistic approach Is designed to
cater for patients, physical. psychological, social and spiritual needs.
As our patients are atthe heart of everything we do, all of ouractivitiesfocus on ensurinsthat
we are able to be sustainable so that we can continue to offer the best possible careto all those
that require our supportand services. We provide care on the Inpatient Unit atthe Hospice. In
addition we delivercare in patient homes across our community and, in pre-COVID times, in our
Wellbeing Centre at the Hospice.
Woking Hospice is the parent Charitywhich has a wholly controlled subsidiary charity (Sam
Beare Hospice). Woking Hospice and Sam Beare Hospice are governed bytheir respective
Memorandum and Articles of Association and both are charitable companies limited by
guarantee and withoutshare capital.
The Trustees have taken the option of not preparing consolidated financial statements as the
income and activities of the subsidiary are immaterial in the context of the parent charity. We
are committed to retainingthe Sam Beare name and therefore Woking Hospice operates as
Woking & Sam Beare Hospices. The surplusfrom Sam Beare Hospice is given to Woking
Hospice as a grant for services. We will not refer to the 'group's' activity within these reports
and will solely be reporting on the activity of Woking Hospice.
The Trustees presenttheirAnnual Report and the audited financial statements of the Charity
for the year ended 31 March 2021. Within the Trustees. Report isthe Strategic Report required
under s414 cllll of the Companies Act 2006.
The Trustees have complied with their duty to have due regard to public benefitguidance
published by the Charity Commission and to furtherthe purposes of the charity forthe public
benefit.
The financial statements have been prepared in accordance with the Accounting and
Reporting by Charities.. Statement of Recommended Practice [SORPI applicable to charities
preparing their accounts in accordance with the Financial Reporting Standard applicable in the
UK and Republic of Ireland {FRS 1021- {Charities SORP FRS1021, the Financial Reporting
Standard applicable in the UK and Republic of Ireland IFRS 102) and the Companies Act 2006.

Contents
Woking Hospice
Annual Report and Financial Statements for the year
ended 31 March 2021
Chairperson's Report
Trustees, Annual Report
Purpose, Vision, Mission and Values
Structure, Governance and Management
Main Activities and Performance
Quality Agenda
Supporter Promise
Long Term Sustainability
Principal Risks and Uncertainties
Looking Ahead
Trustees Responsibilities
9-10
11
12-13
14
15-17
18
19
Independent Auditor's Report
20-22
Sci;'"-'?Fi* Oi r Liiancial k..Pi'iVities lincluding Income
23
-+i
Balance Sheet
24
Statement of Cash Flow
25
Notes to the Flnanclal StateTnents
26-44
Charity Reference and Administration Details
45
Woking Hospice | Annual Repoit and Financial Statements l Year Ended 31 March 202113

Chairperson's Report
they'would also liketo acknowledgethe support
thatthe Hospice and its staff. made to facilitate
local system partnership working and to care for 144t",:
patients, staff, and visitors throughout the
challenges of the Covid-19 pandemic"
I would also like to recognise the efforts of the.
ManagementTeam and oursupportstaff and
Volunteers who haveworked throughoutthe
year. The principles of ' good governance" were
Fmaintained throughout the organisation and,
where necessary, Dur business was Conducted
virtually. Whilst the pandemic has undoubtedly
delayed progress on some of the objectives that
we set ourselves at the beginning of the year, it
has enabled usto accelerate many others aswe *tt&.
have had to f ind new and innovative ways of
This Annual Report is for the financial year to
31st March 2021. This was a year in whichthe
Hospice had to adjustto the many
unprecedented challenges posed bythe COVID-
19 pandemic that affected every aspectof its
work.
In recent Annual Reports, I have addressed the
recurring theme of the need to achieve long-
term financial sustainability as, withoutthis, we
would be unableto providethe carewe do. I have
also spoken of the progress thathas been made •*.'
in re-shaping and in re-engineering the
organisation. And, whilst there is still
undoubtedly more to do, it is worth reflecting
that the Hospice faced the challenges imposed
by the pandemic leaner, fitter and more agile
than would have been the case had this work not
been undertaken.
I should like to begin by thanking all of our staff
and volunteers who worked tirelessly throughout
the yearto deliverthe care for wh￿ch we are
.renowned ata timewhen our patients and their
".families needed it the most. Inevitably we had to
. make changes to some of ouroperational
procedures but, with only some notable
exceptions, there was no interruption to our
mainstream clinical services.
The loss of charitable income las non-essential
shops were forced to close and fundraising
events were cancelled) was mitigated lin large
partl by the prompt action of the Government.
Additional funding from the Treasury and local
Councils was made available to us and to all
other H05pice5 in recognition of the role that this
soctor plays in SLJPPOrting its NHS partners. The
Hospice was also able to accoss the Coronavirus
Job Retention Scheme so that staff employed
across its Retail and Fundraising Divisions could
be retained. The Hospice is very grateful for this
assistance and for the support of the local
community which has manifested itself in so
many diffÈrÈntways.
Indeed, we stepped forward to increase our in-
patient facilities and to introduce a new model of
Direct Patient Transfer to relieve pressure on our
local NHS Acute Trust during the pandemic. Our
clinical team5 worked collaboratively with other
agencies to manage COVID positive patients.
We adopted and Èmbraced new ways of
working. With over 80% of ourwork being
delivered in the Community, wetook the
opportunity to pilot new virtual models- some of
which will be retained even post-COVID.
These efforts were recognised by our NHS
Commissioners who, upon receiving our Quality
Reportforthe year, responded bystatingthat
The steps that have been taken to deliver
financial sustainability together with the

unprecedented levels of additional funding that r.
hospices have received have helped to deliver
an Operating Surplus of £1,737,477 for the
twelve month period ending 31 March 2021. This
compares favourably with the small deficits
reported in recent years and will stand the
Hospice in good stead to face the challenges of
our country's economic recovery.
set out in clear terms the direction of travel for
'.the balance of the currentfinancial year
120211221 and for thefollowing f inancial year
120221231. We expect it to inform and engage
'"our workforce (staff and Volunteers), our
partners and all our stakeholders. ¥_:-
Hospice UK has long advocated.such models of
collaborative working as the foundation for
assuring financial sustainability and clinical
relevance and for extending patient access. l am
delighted with the progress made in these areas
with our healthcare partners to innovate and
deliver real value to patients and their families
across North West Surrey.
In last year's Report, I referred to the progress
that had been made in addressing our loan
indebtedness. l am now pleased to be able to
report that we have reached a financial
agreementwith Woking Borough Council which
will take away some of the signif icant financial
uncertainties that we have struggled with in
recentyears. We are grateful to Woking
Borough Council for their support and this
represents a real vote of conf idence in
everything we do and will undoubtedly hèlp to
assure our long-term sustainability. More .rf
importantly, it will give our Community
¢onfidencethat its supportcan make a real and
ongoing impact.
Finally, it would be remiss of me not to thank the ¥..
Board of Trustees for thèir unstinting
commitment and supportduring thi5 most
challenging of years. Particularthanks must go
to Piers Meadows whotookthe decision to
stand down from the Board after many years of
providing wise counsel and support. During the
year, the Hospice welcomed two new Trustees
(Kerry Jarred and Carina Kempl to the Board and
both have already rnade significant contributions
to ourwork.
The Hospice recognises that its long-term
sustainability is also dependent upon
collaboration with tts health and social care
partners and it is proud to be a member of the
North West Surrey Health and Social Care
Alliance. I have already referred to some
examples of collaborative working that were
delivered duringthe pandemic but many more
are planned and/or have since been
implemented. These include a specialist'in
reach" service to our local NHS Trust under
which our medical staff undertake patient
reviews and provide specialist support to their
peers and colleagues in other specialties. To
attract and retain nursing staff in a difficult
labour market the Hospice will also collaborate
I Wlth its partners at the Tru5tto develop a
scheme whereby nurse5 can rotate across both
. sites and, in doing so, gain valuable experience
and career development.
The Hospice is a complex and rnulti-faceted
harify which makes a real contribution to our
community and to ourwidersociety. We are
keen to ensure that we provide all our
stakeholders with suff icient, easily accessible
information to broaden their understanding of
what we do. With this objective in mind, the
Annual Report and Accounts and Quality
Account have been made available on our
website. In addition, we will shortly be publishing
an Impact Report for the first time which, as it5
name would suggest, will describe the full impact
that our services have made during the year. I
hope that these three reports will help to deepen
the understanding of your Hospice and the 51
services that it provides.
These and other initiatives feature prominently
in a Strategic Framework that has been
developed bythe Hospice. The Frameworkwill
Tim Stokes
18 November 2021
Chairman of The Board of Trustees

Trustees, Annual Report
Purpose, Vision, Mission and Values
Purpose
The Hospiceworks in partnership with North West Surrey Clinical Commissioning Group
ICCGI, local Hospitals and Health and Social Care Community providers in order to deliver care
on behalf of. and complementaryto, that provided by the NHS.
The demographics in North West Surrey are diverse and the Hospice aims to ensure that,
wherever possible, its staff and the services it provides reflect this diversity and is sensitive to
the cultural needs of staff, patients and their families in accordance with its Equality and
Diversity Policy.
Our Improvement Priorities are to extend Access and Scope, introduce new ways of working
and tofocus on Service Delivery.
Vision
To enable a15 those with life-limiting illnesses to live life to the full and to equip them to die with
dignity.
Mission
To be a centre of excellence delivering specialist palliative care, from the heart of North West
Surrey, to people with life-limiting illnesses and support tothose importantto them. To
continually improve by8aining, sharing and applyingknowledge. To raise both an awareness of
our activities and the funds to deliver them.
Values
Caring and Compassion
Accountability
Respect
Excellence

Trustees, Annual Report
Structure, Governance and Management
Organisational Structure
The Hospice is governed by a Board of Trustees which meets on a regular basis. The balance of
the Board is such that it provides the Charity with the necessaryskills and expertise to ensure
the effective running of the Hospice.
The Trustees and Management Team Isee page 45 for details] provide services for the Charity
to a high standard. They also continue to reviewthe appropriateness of those services in order
that Woking Hospice can continue to meet the needs of the population which it serves.
The key management personnel of the group consist of the Trustees. Chief Executive Off icer
and a Management Team. The day-to-day running of both charities is undertaken by the Chief
Executive Officerandthe Management Team. They are tasked with making operational
decisions but refer to the Board of Trustees to ratify significant decisions at our quarterly Board
Meetings.
During 2020121,the Hospice held a total of four Board meetings and a number of additional
meetings for its three main sub committees, namely, Governance, Finance & Sustainability and
Development& Income Generation.
Recruitment and appointment of Trustees
Underthè requirements of the Memorandum and Articles of Association, Trustees are elected
to servefor a period of four years afterwhich time they may eitherstand down oroffer
themselves for re-election.
New Trustees are appointed from the population of the catchment area in compliancewith a
formal recruitment procedure. The Board constantly monitors its own skill baseto ensure that it
has proper representation across all functions that will enable it to govern the hospices
effectively. The requirements for newTrustees are clearly identified and the local press, other
relevant media and local organisations are deployed in recruitment. All potential candidates are
fully vetted and go through a selection process using a sub-committee of both Trustees and
Senior Managers who recommend the most suitable appointee. Appointments are then
approved bythe full Board.
Remuneration Policy
Trustees are not remunerated. Remuneration levels for staff are benchmarked against similar
roles in the voluntary sector and against NHS payscales. The Finance & Sustainability
Committee reviews remuneration packages for all Managers.
Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 202117

Trustees, Annual Report
Structure, Governance and Management
Trustee Induction and Training
There is a formal induction programme for all newstaff and Trustees.
Board Effectiveness
Our Trustees are all distinguished figures from the world of finance, business. law. medical and
clinical, marketing and public life. They are ultimately responsible for all that we do. The Board
of Trustees works with the Management Team to..
Shape the Hospice's long-term strategy and key priorities to ensure its charitable objectives
are met
Monitor progress and evaluate the impact of the Hospice's activities
Provide vision, challenge, leadership and to uphold the highest levels of integrity, financial
stewardship and corporate governance
Related Parties
Transactionswith related parties are at market value and approved bythe Trustees and
Executive Team. There are no related party transactions in the 2020121 financial year.
Volunteer Recruitment, Induction and Training
We are extremely grateful to ourfriends in the community who give up theirtime forfree. Our
network of Volunteers is a valued and important part of our workforce without whom we could
not do all thatwe do. Our Volunteers support ourshops and offices, serve in our café at the
Hospice, manage our reception desk. keep ourgardens looking lovely, help at ourfundraising
events, and spend timewith our patients in the Wellbeing Centre and on the Ward. They all play
a vital role in the running of the Hospice and our services.
We have a formal application process and all Volunteers are interviewed afterwhich we
complete the appropriate checks depending on the role that has been applied for. Full support
and training is given to each Volunteer that we recruit commencing with a comprehensive
induction programme.

Trustees, Annual Report
Main Activities
Inpatient Unit
The Hospice provides 20 beds at its Inpatient Unit in Goldsworth Park where 24 hour care is
provided by a highly skilled and dedicated multi-disciplinary team. Patients are cared for in
single rooms with private bathrooms. Provision can be made forfamlly membersto stay
overnight with patients.
Community Nurse Specialist Services
Our Community Nurse Specialist Team provides advice and supportto patients living with life
limiting conditions in their own homes. Members of the team work collaboratively with GP'S
and District Nurses and provide a vital link with their colleagues working on the Inpatient Unit
and in the Hospice at Home Team Iformerly referred to as COSII.
Hospice at Home
The Hospice at Home service provides hands on supportto those patients in the lastfew
weeks, of life and who wish to die in their own homes.
Wellbeing Services
In normal conditions, outpatients can access wellbeing services each weekday. A team of
palliative care specialists work with patients to identify their personal goals for living and
support them to live as well as possible within the constraints of their illness. There has
invariably been some reduction in face to face services due to the pandemic butthese will be
restored as soon as permissible.
Bereavement, Counselling and Befriending
The Hospice provides a wide range of bereavement, counsellingand befrlendingservices to
patients, their carers and family members including children.
Spiritual Care
Clinic81 staff and counsellors work closely with religious leads across the community. The
Hospice Retreat provides a quiet. reflective space which can be utilised by patients.family
members, friends or staff.
Voluntary Services
The Hospice is supported by many Volunteers who enable the Hospice to provide allthe
services that it does. It is estimated that our Volunteers save the Hospice in excess of £1.8
million perannum in equivalent staff costs. Their social impact valueto the community is. of
course, significantly more. The immense value of these individuals is very much appreciated
by the staff and Trustees.
Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 202119

Trustees, Annual Report
Achievements and Performance 2020/2021
Quality: Achievement of Priorities for 2020121
Under the terms of itsfunding contract with North West Surrey Clinical Commissioning Group
Ithe"CCG"I, the Hospice is required to submit a Quality Account each year. The 2020121
Quality Account was submitted in June 2021. In addition to setting out the Purpose, Vision and
Principles of the Hospice, the CCG requires us to submit our"Priorities for Improvement" for
the year ahead and to provide Statements of Assurance from the Board.
In March 2020, we set outfour priority areas for quality improvement in 2020121 and we shared
these in our Quality Account for 2019120. We have set out our progress in achievingthèse
priorities in the following summary.
Priority I: Deliver Improvements and increase Clinical Effectivenessthrough
Collaborative Working across North West Surrey
How Identlfled
There was recognition at both ICP and individual partner level that there shoLJld
as a prlorfty.
be a slngle specialist palliative l End of Life Team in orderto extend patient
access and deliver improvements in overall care.
End of year
results
Our medical team is working at our local NHS Trust hospital providing clinicèl
sessions and managing multi-disciplinary team IMDTI, ward rounds and patient
management. Thi5 has enabled a more efficient transfer of appropriate patients
to the Hospice and an improved patient end of life care experience.
Priority 2: Implement an Integrated Community Care Model and Pathways
How identified
In advance of the implementation of an Electronic Notes System for patients it
as a prlority.
was decided that standard ways Df working should be introduced in order to
optimise the benefits of this technolobry and improve overall service delivery.
End of year
results
A newstandardised wayof working was designed. new processes and
documentation were piloted and fully implemented. The next phase of the
project will be to implement the EMIS clinical system.
Priority 3. Development of a new Wellbeing Model
How Identitled
With increasing demand for Hospice care there 15 an opportunity for innovation
as a priorfty?
to provide more individualised care and an enhanced range of services.
End of year
results
During the COVID-19 pandemic, new online services were developed and virtual
sessions were piloted. New Wellbeing programmes have beendeveloped and
will be implemented in 2021122 when services can be safely resumed.
Priority4: To develop the online Training and Education system
How
Qur current system is not ideally sulted for the Hospice requirements. A number
identrfied as
of Issues have been identified that afe being addressed by a replacement system.
priority7
End of year
results
A new training system was introduced in November 2020 starting with
mandatory and core modules. The system has been rolled out to all staff with
good feedback regarding improved functionality and ease of use. Monthly
reportsareshared at Management Meetings and a focusto improve and
maintain compliance is ongoing.
10

Trustees, Annual Report
The Quality Agenda
Quality: Priorities for Improvement for 2021122
The Priorities for Improvement forthe year2021122 have been identified asfollows.
Performance against each prioritywill be assessed in the 2021122 Quality Accountwhich will be
submitted in June 2022.
Priority I: Implementation of EMIS Clinical System
We will implement the EMIS clinical system {of electronic records for patients) into our
Communityservices. This will enable us to improve overall service deliveryand integrate with
our community partners.
Priorlty 2: Implementstion of a New Training and Development Programme
To train and support staff to reach their potential and to attract the right workforce. We aim to
create innovative solutions to deliver an education and training programme that meets the
needs of our staff and in orderto build a sustainable workforce.
Priority 3: Implementation of a new Wellbeing Model
Followingthe review of our Wellbeing Service in 2019120 we developed new Wellbeing
programmes but we were unable to implement these due to closure during the pandernic. These
will be implemented in 2021122 to ensurethe needs of our patients are better identified and met
and to further extend the reach of ourservice.
Priority 4: The development of a workforcethat is sustainable and fit forthe future
We will develop methods of integrated working with Ashford & St Peter's Hospitals NHS
Foundation Trust IASPHI to develop innovative ways of working across both sitesto build a fit
for purpose workforce model.
Care Quality Commission {CQC) Regulators
The Hospice was last inspected by the Care Quality Commission in December 2019 when
Inspectors assessed our clinical performance as"GOOD" and on a trajectory to
'OUTSTANDING". During the COVID pandemic, the CQC has adopted a practice of regular
Iquarterlyl virtual monitoring sessions covering all aspects of our activities.
COVID 19
Progress in deliveringsome aspects of our Quality Agenda during 2020121 have inevitably been
adversely impacted andlor delayed by COVID 19. Conversely, it has had a positive impact in
acceleratin8 changes in practices and use of technology- changes that will be retained post
COVID 19.
Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021111

Trustees, Annual Report
Our Commitment to Our Supporters
Like most charities, the Hospice has an in-house FundraisingTeam
which ittinances in orderto generate more income.
The Hospice is registered with the Fundraising Regulator and we
endeavourto meet the high standards promoted by their Fundraising
Practice by ensuring ouractivities are open, fair, honest and legal. We
continue towork towardsfull compliance with all GDPR and other
regulations to ensure we always respect OLtrsupporters' wishes and
treat their privacy with the utmost respect. We ensure that staff are
fully trained and understand their responsibilitl8S In their respective;,,.
areas.
We contact supporters in the ways that they prefer, adapting them as
needed. Supporters can changetheir preferences at anytime and we
will not contactthem if they ask us notto. We nevershare names,
addresses or other personal information with third parties for charity,
commercial orfundraising purposes.
We genuinely appreciate feedback from supporters andthe public and
we review ourfundraising activities in light of feedback and complaints
we may receive. Duringtheyear we received no complaints thatwere
deemed to be highly serious or needed to be referred to the
Fundraising Regulator.
Any Retail or other trading activity complaints we receive we take very
seriously and any emerging trends then inforffi future practice and
procedures to ensure we always treat our supporters, donated goods
with respect and we provide the best possible shopping experience for
our customers.
Registered with
FR
FUNDRAISING
REGULATOR
12

Trustees, Annual Report
Our Supporter Promise
You will always be able to let us know how
you would liketo be communicated with
or if you would prefer not to be contacted.
And you can changeyour preferences at
any time.
Our database is constantly updated to
ensure we have the correct contact
details foryou. Wewill make sure we
know exactly how you like to be
communicated with.
We adopt bestfundraising practice by
regulatory bodies and will continueto do
so as these are updated.
We wantto make surethat as part of our
wonderful community of supporters you have
a great experience. It is importantto us
thereforethatyou are communicated with in
the way that's right for you.
We will keep your personal details safe,
secure and confidential .
We will not share orsell your details to any
other organisations or individuals lunless
for printing and dlstribution of
communicationsto you via ourapproved
preferred suppliorl.
Wewill communicate appropriately and
sensitively and are especially careful when
engaging with VLAlnèrable people.
If you have questions about our
fundraising activities and costs, we will
answerthem openly and truthfully.
We will keep you up to date with inspiring
and relevant news from ourcare team and
the families you are helping.
We will tell the truth and won't
exaggerate, what we say we will do, we
will do,
For more information
Our Fundraising Team arealways happy
to help.
T: 01483 881752
E: fundraising@wsbhospices.co.uk
..P4rl% Cèrrtr
R#otSNg*-
27
13

Trustees, Annual Report
Long Term Sustainability
H05pices rely heavily on charitable income f rom fundraising and retail activity to provide their
services and this reliance has been all too evident during2020121 when these sources were so
adversely impacted.
Whilst hospices have benefitted from additional Governmentfunding to mitigate the loss of
income in these areas. it is generally acknowledged thatthe traditional hospice operating
model is no longerfinancially sustainable. In recent years, Hospice UK has urged its members
to collaborate with each other and with their NHS partnersto reduce their individual cost base
and to develop new and sustainable operating models which the Hospice has been addressing
successfully.
In the balance of this Report. we assess the principal risks associated with ourcurrent model
and outline the steps that we have taken to transform our operation in orderto ensureour long
term f inancial sustainability.
Thank
you
.w4
14

Trustees, Annual Report
Principal Risks and Uncertainties
The Risk Register
The balance of the Hospices'funds are
derived primarily f rom its contract for clinical
services with the North West Surrey Clinical
Commissioning Group ICCGI. This contract is
for inpatient, community and"Hospice at
Home" services. Our contract was renewed
fora further yearon l April 2021 and we see
no reason to believe that will not continue to
be the case in future years.
The Hospice maintains a Risk Register in
which risks are identified and assessed.
Assessments are undertaken on a regular
basis with policies and procedures developed
to mitigate the incidence, scale and potential
impact of all risk5. The Risk Register is
reviewed at both the Governance Committee
Iquarterlyl and at the Finance & Sustainability
Committee Imonthlyl meetings. Both these
Committees report to the main Board on the
outcome of these reviews.
Considerable progress has been made during
the course of 2020121 to restructure the
current loan position with Woking Borough
Council which was fully resolved in August
2021 (see section on Events afterthe end of
the period on page 441.
Principal Financial Risks
The main ongoing financial risk to the
continued activity of the Hospice is the
reliance upon the Inet) incorne from
fundraising activity (Fundraising and Retail).
We offer an equivalent clinical pay scale to
that offered by our NHS partners. We need to
be able to deliver services of the highest
standards and that meansthat we have to
attractthe besttalent. We are competing
from the same pool of healthcare
professionals as the NHS.
These funds contribute towards
approximately 60% of the costs directly
associated with our clinical operation. By
definition. however. they are uncertain and. as
has been demonstrated all too clearly during
the COVID 19 pandemlc, could at any time
prove inadequate to allowthe Hospice to
continue to operate at current service levels.
The UK'S departure from the EU continues to
pose a risk in relation to the availability of
clinical staff, drug supplies and equipment
along with the increased costs of imports.
Our Retail and Fundraising Departments work
continuously to improve perfomiance but
even before the advent of the COVID 19
pandemic, the economic climate and decline
of footfall on the high street was having an
adverse impact and making It harderto
achieve the funding we require to deliver our
services.
The Board of Trustees sets a Reserves Policy
as outlined in the Reserves section of this
Report Ipage 161 to mitigate this risk. It is
committed to movingtowards building
sufficient free reserves to cover the known
liabilities for the Hospice. The Finance &
Sustainability Committee reviews cash flow
forecasts on a monthly basis.
Shortfalls in legacy income represent a lower
risk as. forthe purposes of forward planning,
this income is specifically excluded.
Woking Hospice l Annual Report and Financial Staternents l Year Ended 31 March 2021115

Trustees, Annual Report
Principal Risks and Uncertainties
Total Reserves
The total reserves of Woking Hospice increased by£l.7m during theyear and totalled £7.5m on
31 March 2021.
Reserves Policy
The Hospice needs to hold adequate levels of reserves to ensure that its known liabilities can be
met. The Reserves Policy is determined on the basis of costs excluding depreciation less
guaranteed contract income.
Free reserves for Woking Hospice Icalculated as unrestricted funds atyear endl not held in
fixed assets Iboth tangible and investments, excluding the revaluation gain on the investment
property as it is not considered as free reserves. long term debt or designatedl stood at
£4.458m as at 31 March 2021 which represents more than six months runningcosts.
Cash Reserve Policy
It isthe view of the Trusteesthat a level of Reserves that are equivalentto six months, of
operatingcosts will enable the Charity to meet its future obligations and to be able to react to a
significant shortterm drop in income. The cash balance as at 31 March 2021 was£3.589m.
The Hospice undertakes tinancial planningon a three year rolling programme which informs its
budgeting and cash management processes. The three year budget that has been approved is
considered to be both realistic and achievable.
Thank
you
Than
you
Ir
16

Trustees, Annual Report
Principal Risks and Uncertainties
Cost of operating our Charitable Activity
Forevery£l of charitable income received, around 87p isspent on charitable activities with the
balance utilised on generatingthis income.
Going Concern
The principal financial risks facingthe Hospice aresummarised on page 15 and reflectthe
inherent uncertainties of the hospice and charity sector.
Throughoutthe course of 2020121, the Hospice has continued to reduce its operating costs
base. It has also made significant progress in restructuring its loan position with Woking
Borough Council and these negotiations were completed on 9th August 2021. See also section
on Events afterthe end of the period on page 44.
In parallel, the Hospice has continued to build on its relationships with its partners within the
Integrated Care Partnership Ithe ICP} for North West Surrey and its contract forthe provision of
clinical services from April 2021 has been renewed.
The Hospice is projected to deliver a surplus for the 2021122 financial year. This result is in part
due to the re-shaping of the Hospice management team and the reduction in operating costs
but has also been boosted by the Government response to the COVID 19 pandemic leg.
additional Treasuryfunding, Local Authortty Grants and accessto the Coronavirus Job Retention
Scheme) together with an increase in Legacies and Bequests.
The Finance and Sustainability Committee continLres to meet each month to review financial
performance against Budget and Prior Year. The Committee also focuses on cash flow
forecasts on a rolling 24 month basis and, periodically on a 36 month basis.
The financial statements have been prepared on a going concern basis as the Trustees consider
that no material uncertainties exist concerning its ability to meet its financial obligations as they
fall due for the foreseeable future.
Woking Hospice | Annual Report and Financial Statementg | Year Ended 31 March 2021117

Trustees, Annual Report
Looking Ahead
During 2019120, the Hospice made a number of significant changesto its management
structure and methods of operation. In makingthese changes it reduced its operating cost
base and, in doing so, was able to assure its partners in the local healthcare economy of its long
term sustainability.
In July2020, the Hospice became a member of the Integrated Care Partnership Board for North
West Surrey and it now plays an important role in the delivery of healthcare care models across
North West Surrey. Since January 2021. our medical team has been working across both the
Hospice and the local NHS Acute Trust lat St Peter's Hospital) and the Hospice leads on the
specialist palliative care agenda across North West Surrey.
18

Trustees, Annual Report
Trustees, Responsibilities
The Trustees Iwho are also Directors of Woking Hospice for the purposes of Company Lawl are
responsible for preparingthe Trustees, Annual Report and the financial statements in
accordance with applicable law and United Kingdom Accounting Standards [United Kingdom
Generally Accepted Accounting Practicel.
Company Law requires the Trustees to preparefinancial statements for the financial yearthat
give a true and fair view of the state of affairs of the charitable company, as well as ofthe
incoming resources and application of resources, includingthe income and expenditure of the
charitable company for that period.
In preparing these financial statements. the Trustees are required to:
A. Select suitable accounting policies and then apply them conslstently
B. Observethe methods and principles in the Charities Statement of Recommended
Practices
C. State whetherapplicable accountingstandards have been followed, subject to any
material departures disclosed and explained in thefinancial statements
D. Make judgements and estimates that are reasonable and prudent and;
E. Prepare the f inancial statements on the going concern basis unless it is inapproprlate to
presume that the charitable company will continue in business
The Trustees are responsible for keeping adequate accounting records which disclosewith
reasonable accuracy at any time the financial position of the charitable company and to enable
them to ensure thatthe financial statements comply with the Companies Act 2006. They are
also responsible for safeguarding the assets of the charitable company and fortaking
reasonable steps for the prevention and detection of fraud and other irregularities.
So far as the Trustees are aware, there is no relevant audit information of which the company's
Auditor is unaware, and each Trustee hastaken all the steps that he or she ought to have taken
as a Director in orderto make himself or herself aware of any relevant audit information and to
establish that the company's Auditor is aware of that information.
The Trustees, Annual Report and Strategic Report have been approved and authorised for issue
by the Board on 18th November 2021 and signed on its behalf by..
Tim Stokes
Chairman of the Board of Trustees
18 November 2021
Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March 2021119

Independent Auditor's Report
' [A limited compaily, b/>guara￿tee]..:ReglstÉWéd.e0mryany.Mo.. .03955487
Oplnlon
We have audited the financial statements of Woking Hospice (the 'charitable company'l for the year
ended 31 March 2021 which comprise the Statement of Flnanclal Activities. the Balance Sheet, the
Statement of Cash Flows and notes to the financial statements, including a summary of significant
accounting policies. The financial reporting framework that has been applied in their preparation is
applicable law and United Kingdofn Accounting Standards, including Financial Reporting Standard 102
The FinancialReportingStandardapplicable in the UKand Republic of Irelandlunited Kingdom Generally
Accepted Accounting Practice).
In our opinion the financial statements..
give a true and fair view of the state of the charitable company's affairs as at 31 March 2021, and of its
incoming resources and application of resources, including its income and expenditure, for the year
then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice., and
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordance with International Standard5 on Auditing IUKI IISAS IUKII and
applicable law. Our responsibilities under those standards are further described in the Auditorfs
Responsibilities for the audit of the financial statements section of our report.
We are independent of the charitable company in accordance with the ethical requirements that are
relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard. and we
have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that
the audit evidence we have obtained is sufficient and approprlate to provlde a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the Trustees. use of the going concern basis
of accounting in the preparation of the financial statements 15 appropriate. Our evaluation of the
Trustees, assessment of the entity's ability to continue to adopt the going concern basis of accounting
included critical reviews of budgets and forecasts provided.
Based on the work we have performed, we have not identifled any materlal uneertalnties relating to
events or conditions that, individually or collectively, may cast significant doubt on the charitable
company's ability to continue as a going concern for a period of at least twelve months from when the
financial statements are authorised for issue.
Our responsibilities and the responsibilities of the Trustees with respect to going concem are descrlbed
in the relevant sections of this report.
Other informatlon
The Trustees are responsible for the other information. The other information comprises the information
included in the annual report. other than the financial statements and our auditorfs report thereon. Our
opinion on the financlal statements does not cover the other information and, except to the extent
otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.
In connectiorb wlth our audit of the financial statements. our responsibility is to read the other information
and. In doing so, consider whether the other information is materially inconsistent with the financial
statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we
identify such material inconsistencies or apparent material misstatements, we are required to determine
20

whether there is a material misstatement in the financial statements or a material misstatement of the
other information. If, based on the work we have performed, we conclude that there is a material
misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit.
the information given in the Trustees. report (incorporating the Directors, report) for the financial
year for which the financial Statements are prepared is consistent with the financial statements; and
the Directors. report has been prepared in accordance with applicable legal requirement&
Matters on which we are required to report by exceptlon
IrTr the light of our knowledge and understanding of the charitable company and its environment obtained
in the course of the audit, we have not identified material misstatements in the Directors, report.
We have nothing to report in respect of the following matters in relation to which the Companies Act
2006 requires u5 to report to you if, in our opinion..
adequate accounting records have not been kept, or returns adequate for our audit have not been
received from branches not visited by us; or
the financial statements are not in agreement with the accounting records and returns., or
certain disclosures of Directors, remuneration specified by law are not made., or
we have not received all the information and explanations we require for our audit., or
the Trustees were not entitled to prepare the financial statements in accordance with the small
companies, regime and take advantage of the small companies, exemptions in preparing the
Directors, report and from the requirement to prepare a strategic report.
Responslbllltles of Trustees
As explained more fully in the Trustees, responsibilities statement included in the Trustees. Annual
Report, the Trustees Iwho are also the Director5 of the charitable company for the purposes of company
lawl are responsib5e for the preparation of the financial statements and for being satlsfied that they give
a true and fair view. and for such internal control as the Trustees determine is necessary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or
error.
In preparing the financial statements, the Trustees 8re responsible for asse55ing the charitable
company's ability to continue as a going concern. disclosing. as applicable, matters related to going
concern and using the going concern basis of accounting unless the Trustees either intend to liquidate
the charitable company or to cease operations, or have no realistic alternative but to do 50.
Auditor's responsibilttles for the audlt of the financial statements
Our objectives are to obtain reasonable assurance about whether the f inan¢i81 statements as a whole
are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that
includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an
audit conducted in accordance with ISAS IUKI will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error and are considered material if, individually or in the
aggregate, they could reasonably be expected to Influence the econornic decisions of users taken on the
basis of these financial statement5.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design
Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021121

Independent Auditor's Report
[A"limited company by:guarantee]-, Register,ed ComRawNo.=' 03955487
procedures in lille with our re5ponsibilitie5, Qutlined ebove, to detect material misstatements in respect of
irregularities, including fraud. The specific procedures for this engagement and the extent to which these
are capable of detecting irregularities, including fraud is detailed below..
Obtaining an understanding of the legal and regulatory frameworks that the entity operates in,
focusing on those laws and regulations that had a direct effect on the financial statements.,
Enquiry of management to identify any instances of known or suspected instances of fraud..
Enquiry of management and those charged with governance around actual and potential litigation and
claims.,
Enquiry of management about any instance5 of non-compliance with laws and regulation*.
Reviewing the control systems in place and testing the effectiveness of the controls..
Performing audit work over the risk of management override of controls, including testing of journal
entries and other adjustments for appropriateness, evaluating the business rationale of significant
transactions outside the normal course of business and reviewing accounting estimates for bias.,
Reviewing minutes of meetings of those charged with governance;
Reviewing financial statement disclosures and testing to SUPPOrting documentation to assess
compliance with applicable laws and regulations.
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities,
including those leading to a material Misstatement in the financial statements or non-compliance with
regulation. This risk increases the more that compliance with a law or regulation ￿$ removed from the
events and transactions reflected in the financial statements, as we will be less likely to become aware of
instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather
than error, as fraud involves intentional concealment, forgery, collusion. omission or mlsrepresentation.
A further description of our responsibilitie5 for the audit of the flnanclal statements is located on the
Financial Reporting Council's website at.. https.'//www.frc.or8.uklOur-Work/AudiVAudit-and-assurancel
Standards-and-guidance/Standards-and-guidance~for-auditorslAuditors-responsibilities-for-audiU
Description-of-auditors-responsibilities-for-audit.aspx. This description forms part of our auditor's report
Use of this report
This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3
of Part 16 ofthe Companies Act 2006. Our audit work has been undertaken so that we mi8ht5tate to the
charitable company's members those matters we are required to state to them in an audltor's report and
for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to
anyone other than the charitable company and the charitable company's member5 as a body, for our audit
work, for this report, orfor the opinions we have formed.
16 December 2021
Signed:
Sudhir Singh FCA Isenior Statutory Auditorl
For and on behalf of MHA Maclntyre Hudson
statutory Auditor
London, UK
22

Statement of Financial Activities
Including Income and Expenditure
For the year ended31 March 2021 | Registered Company No.: 03955487
2021
2020
Unre-
stricted Restrlct-
Funds
ed Funds Total Funds
Total
Funds
Notes
£'ooo
£'ooo
£'ooo
£'ooo
Income From:
Donations and legacies
Charitable activities
3.410
3,015
1,065
4,475
3,976
1,518
209
1,631
961
2.788
Other trading activities
Investment income
1.518
3,445
177
209
Total
8,152
2,026
10,178
8,041
EXPENDITURE ON
Charitable Activities
4.137
2,278
20
2,006
6,143
5.871
2,596
42
Raising Funds including Retail
Investments
2.278
20
Total
6,435
2,006
8,441
8,509
Net income and Expenditure
1.717
20
1,737
(4681
Gain on revaluation of fixed asset 14
245
Net movement in funds
1.717
20
1,737
12231
Reconclllatlon of funds
Total funds brought forward
5,748
58
5,806
6,029
Total funds carrled torward
7,465
78
7.543
5,806
All income and expenditure derive from continuingactlvities.
Woking Hospice l Annual Report and Financial Statements l Year Ended 31 March 2021123

Balance Sheet
As at 31 March 2021
Registered Company No.: 03955487
2021
£'ooo
2020
£'ooo
Notes
FIXED ASSETS
Tangible assets
Investments
Totsl Fixed Assets
13
14
9,459
3,245
12,704
9,730
3,245
12,975
CURRENT ASSETS
Stock
Debtors
Cash at Bank and in Hand
15
16
12
2,393
3,589
13
1,451
1,759
Total Current Assets
5,994
3,223
CREDITORS: amounts falling due within one year
17
11,458
11,2791
NETCURRENT ASSETS
4,536
1.944
TOTAL ASSETS LESS CURRENT LIABILITIES
17,240
14.919
CREDITORS: amounts falling due after one year
19
19,6971
19,1141
NET ASSETS
7,543
5,806
Funds of the Group/Charlty
Restricted Funds
Unrestricted Funds
General
78
58
7.465
5,748
TOTAL FUNDS
7,543
5,806
The Financial
18th Novembe
tatements were approved and authorised for issue by the Board of Trustees on
2021. Th
otes on pages 26-44 form part of these Financial Statements.
J Jagger, F.C.
th November 2021
24

h Flow
2021
2020
Notes
£'ooo
£'ooo
Cash Flow from Operating Activities
Net Cash Flow from Operatlng Activities
23
1,910
1,180
1.910
1,180
Cash Flow from Investlng Activities
Payments to acquire tangible fixed assets
{811
1411
Interest Received
Net Cash Flow from Investing Activities
(80)
(37)
Net increasel(decrease) in cash and cash equlvalents
1,830
L143
Cash and cash equivalents at 31 March 2020
Cash and cash equivalents at 31 March 2021
1.759
616
3,589
1,759
Cash and cash equivalents conslst ofr
Cash at Bank and In Hand
3,589
1.759
Cash and cash equlvalent5 at 31 March 2021
3,589
1,759
The notes on pages 26-44 form part of these Financial Statements.
Analysis of changes in net debt
At l Apr Cash flows
2020
£000
other
Changes
£000
At 31 Mar
2021
£000
£000
Cash & Cash Equivalents
Cash at bank and in hand
1,759
1.759
1.830
1,830
3,589
3,589
Borrowings
Debt due after one year
19,1141
(9,114)
15831
(583)
19,6971
(9,697)
Total
(7,355)
1,247
(6,108)
Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March 2021125

Notes tothe Financial Statement
Règistered Company No.: 03955487
l. Principal Accounting Policies
Summary of Significant Accounting Policies
(a) General information and basis of preparation
Woking Hospice is a company Ilmited byguarantee and a registered charity in the United
Kingdom. The address of the registered office is given in the charity information on page 45 of
these financial statements. The nature of the charity's operations and principal activities is the
provision of palliative care and hospice services to the communities in North West Surrey.
In the event of the Charitable Company being wound up, the liability in respect of the guarantee is
limited to£1 per member of the company.
The charity constitutes a public benefitentity as defined by FRS 102. The financlal
statements have been prepared in accordancewith Accounting and Reporting by Charities:
Statement of Recommended Practice applicableto charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
IFRS 1021- (Charities SORP FRS 1021 and the Companies Act 2006.
The financial statements have been prepared under the historical cost convention, if appropriate
modified to include certain items at fair value. The financial statements are prepared in sterling
which is the functional currency of the charity and rounded to the nearest £000.
The signif icant accounting policies applied in the preparation of these f inancial statements are set
out below. These policies have been consistently applied to all years presented unless otherwise
stated.
{b) Funds
Unrestricted funds are avallable for use at the discretion of the Trustees in furtherance of the
general objectives of the charlty and which have not been designated forother purposes.
Designated funds comprise unrestricted funds that have been set aside by the Trustees for
particular purposes. The aim and use of each designated fund is setout in the notestothe
financial statements.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed
by donors or which have been raised by the charityforparticular purposes. The cost of raising and
administering such funds are charged againstthespeclficfund. The aim and use of each
restricted fund is set out in the notes to the financial statements.
26

Notes to the Financial Statement
Régistered Company No.: 03955487
(c) Income recognition
All income is included in the Statement of Financial Activities [SoFAI when the group is legally
entitled to the income after any performance conditions have been met, the amount can be
measured reliably and it is probable that the income will be received.
For donatSons to be recognised the charSty will have been notlfied of the amounts and the
settlement date in writing. If there are conditions attached to the donation and this requires a level
of performance before entitlement can be obtained then income is deferred until those conditions
are fully met or the fulfilment of those conditions is within the control of the charity and it is
probable that they wlll be fulfilled.
Donated facilities and donated professional services are recognised in income at their fair value
when their economic benefit is probable. they can be measured reliably and the charity has control
over the item. Fair value Is determined on the basis of the value of the gift to the charity. For
example the amount the charity would be willing to pay in the open market for such facilities and
services. A corresponding amount is recognised in expenditure.
No amount is included in the financial statements for volunteer time in line with the SORP IFRS 1021.
Further detail is given in the Trustees. Annual Report.
Goods donated for resale are included at fair value, being the expected proceeds from sale less the
expected Costs of sale. Where estimating the fair value is practicable upon receipt it is recognised in
stock and 'lncome from other trading activities,. Upon sale, the value of the stock is charged against
'Income from other trading activities, and the proceeds are recognised as 'lncome from other
trading activities,. However the Trustees deem it is impracticable to place a fair value on the items
when received dueto the volume of low value items and as such they are not recognised in the
financial statements until they are sold. This income is recognised within 'lncome from other trading
activities,.
For legacles, entltlement Ss the earller of the charlty belng notlfled of an Impendlng distrlbutlon or
the legacy being received. At this point income is recognised. On occasion, legacies will be notif led
to the charity however it is not possibleto measurethe amountexpected to be distributed. On these
occasions, the legacy is treated as a contingent asset and disclosed.
Income from trading activities includes income earned from fundraising events and trading activities
to raise funds for the group. Income is received in exchange for supplying goods and services in
order to raise f unds and is recognised when entitlement has occurred.
Income from governmentsources is recognised atfairvalue whenthe charity has entitlement after
any performanceconditions have been met, it is probable thatthe incomewill be received and the
amount can be measured reliably. Ifentitlement is not metthen these amounts are deferred.
Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021127

Notes t-o'tlie Financial Statement-
(d) Expenditure recognition
All expenditure is accounted for on an accruals basis and has been classified under headings that
aggregate all costs related to the category. Expenditure is recognised where there is a legal or
constructive obligation to make payments to third parties, it is probable that the settlement wlll be
required and the amount of the obligation can be measured reliably.
Costs of raising funds includes the operation of the income generation and retail departments.
Expenditure on charitable activities includes all costs of the provision of hospice services.
Irrecoverable VA T is charged as an expense against the activity for which expenditure arose.
(e) Support costs allocation
Support costs are those that assist the work of the charity but do not directly represent charitable
activities and include off ice costs. governance costs, and administrative payroll costs. They are
incurred directly in support of expenditure on the objects of the charity and include project
management. Where support costs cannot be directly attributed to particular headings they have
been allocated to cost of raising funds and expenditure on charitable activities on a basis consistent
with use of the resources.
Premises overheads have been allocated on a usage basis and other overheads have been
apportloned on a basis consistent with use of the resources,. heads, FTE (Full Time Equivalentl, f loor
space and expenditure. Support costs also include governance costs which are thosecosts incurred
in relation to compliance with constitutional and statutory requirements. The analysis of support
costs is included in note 9.
(f ) Tangible fixed assets
Tangible fixed assets are stated at cost lor deemed costl or valuation less accumulated
depreciation arbd accumulated impairment losses. Cost includes costs directly attributable to
making the asset capable of operating as intended. Fixed assets are capitalised when the value Is
greater than£500.
Depreciation is provided on all tangible f ixed assets, at rates calculated to write off the cost, less
estimated residual value, of each asset on a straight line basis over its expected useful life as
follows:
Freehold land
Freehold buildings
Leasehold buildings and improvements
Hospice building improvements
Shop and warehouse f itting5
Fixtures and f ittings
Motor vehicles
Assets in the course of construction
Not depreciated
2%
2¥0
20%
Between 15%-33%
Between 20%-33%
Not depreciated
28

Notes to the Financial Statement Y;
Registered Compiny No.: 039554,8r
(g) Stocks
Stocks are stated at the lower of cost and estimated selling price. less costs to complete and sell.
Cost includes all costs of purchase, costs of conversion and other costs incurred in bringing stock to
its present location and condition. Cost is calculated Ljsing the first-in, first-out formula. Provision is
made fordamaged, obsolete and slow-moving stock where appropriate.
{h) Debtors and creditors receivable/payable within one year
Debtors and creditors with no stated interest rate and receivable or payable within one year are
recorded at transaction price. Any losses arising from impairment are reco8nised in expenditure.
(i) Loans and borrowings
Loans and borrowings are recognised at the transaction price including transaction costs.
(j) Provisions
Provisions are recognised when the charity has an obligation at the balance sheet date as a result of
a past event.
(k) Leases
Rentals payable and receivable under operating leases are charged to the Statement of Financial
Activities on a straight line basis over the period of the lease.
{1) Employee benefits
The charity operates a defined contribution plan for the benefit of some of its employees.
Contributions are expensed as they become payable. When employees have rendered service to
the charity, short-term employee benefits to which the employees are entitled are recognised at the
undiscounted amount expected to be paid In exchange forthat service.
(m) Termination payments
The charity applies thegovernment redundancy rules and employee contractual terms.
(n) Tax
The charity is considered to pass thetests set out in paragraph I scheduSe 6 Finance Act 2010
and therefore it meets the definition of a charitable companyfor UK corporation tax purposes.
It therefore does not suffer tax on income orgains applied for charitable purposes.
(o) Financial Instruments
The charity only holds basic Financial Instruments. Financial Instruments are classified and
accounted for accordingto the substance of the contractual arrangementas financial assets or
f inancial liabilities. The financial assets and financial liabilities of the charity are as follows..
Woking Hospice | Annual Repoi't and Financial Statements | Year Endecl 31 March 2021129

Notes to the Financial Statement
.Registéred Comp'qny ko::.039554.&7.:::.
Debtors- trade and other debtors lincluding accrued income) are linancial instruments and are
debt instruments measured at amortised costas detailed in note 16. Prepayments are notfinancial
instruments.
Cash at bank- is classified as a basic financial instrument and is measured at face value.
Llabilities- trade credltors. accruals and other creditors are classified as financial instruments. and
are measured at amortised cost as detailed in notes 17 and 19. Amounts due for taxation and social
security are not included in the f inancial instruments disclosure. Deferred income is not deemed to
be a financial liability, as the cash settlement has already taken place and there is simply an
obligation to deliver charitable services rather than cash or another financial instrument.
(p) Going Concern statement for Woking Hospice
The principal financial risks facing the Hospice are summarised on page 15 and reflect the inherent
uncertainties of the Hospice and charity sector. Despite the effects of COVID-19 creating
considerable risk in forecasting the Trustees consider that there are no material uncertainties
regardingthe charitable company's abilityto continue as a going concern.
Throughout the course of 2020121, the Hospice made significant progress in restructuring its loan
position with Woking Borough Council and these negotiations were completed on 9th August
2021. In parallel, the Hospice has continued to build on its relationships with its partners within the
Integrated Care Partnership {the ICPI for North West Surrey and its contract for the provision of
clinical services from April 2021 has been renewed.
The Hospice is projected to deliver a surplus for the 2021122 financial year. This result has been
boosted by the Government responseto the COVID 19 pandemic le.8. additional Treasuryfunding,
Local Authority Grants and access to the Coronavirus Job Retention Schemel together with a
significant increase in Legacies and Bequests.
The Finance and Sustainability Committee continues to meet each month to review financial
performance against Budget and Prior Year. The Committee also focuses on cash flowforecasts
on a rolling 24 month basis and, periodically on a 36 month basis.
The financlal statements have been prepared on a goingconcern basis as the Trustees consider
that no material uncertainties exist concerning its ability to meet its financial obligations as they
fall due for the foreseeable future.
(q) Judgements and key sources of estimation uncertainty
The following judgements lapart from those involving estimatesl have been made in the process
of applying the above accounting policies that have had the most significant effect on amounts
recognised in the financial statements:
Depreclatlon rates retlect an estimate of economic lives of the underlying assets
Impracticality of valuing donated goods for resale at fair value on receipt of the goods
Allocation of support costs
30

. Notes.to the Financial Statement
Reglstered Company No.: 03955487
2. Income from donations and legacies
2021
2020
Total Unrestrlcted Restricted
Funds
Funds
Funds
Unrestricted Restricted
Funds
Funds
Total
Funds
£000
357
541
£000
26
£000
383
541
629
212
£000
400
501
532
73
£000
36
£000
436
505
533
107
33
Donations
In Memory donations
Legacles
Grants from Trusts
Govt Grants IBBC
NHSE- COVID Support
Local Authority Grants
CJR Scheme
Grants from Subsidiary
Corporate
626
158
54
34
33
974
974
580
677
580
677
395
395
76
76
17
17
3,410
1,065
4,475
1,523
108
1.631
3. Income from charitable activities
2021
Unrestricted Restricted
Funds
Funds
£000
£000
2020
Total Unrestricted Restricted
Funds
Funds
Funds
£000
£000
£000
Total
Funds
£000
CCG
Continuing Care
NHSE
1,726
471
1,726
471
1,673
306
1,673
306
961
961
cosi
465
465
454
454
Other
353
353
355
355
3,015
961
3.976
2,788
2.788
4. Income from other trading activities
2021
2020
£000
£000
Lottery and Raffles
Fundraising events
Other
Insurance Income
Shop Income
Gift Aid on Shop Income
421
466
251
652
56
264
550
30
2,130
141
1,518
3,445
Woking Hospice | Annual Report arid Financial Statenients l Year Ended 31 March 2021131

Notes to the..Financial Statement
Registetred Company No.: 03955487
5. Investment income
2021
2020
£000
£000
Property Rental Income
Bank interest
208
173
209
177
Investment income in 2021 and 2020 is unrestricted.
6. Expenditure on charitable activities
2021
2020
£000
£000
Direct costs of Palliative Care
5,243
4,813
Support costs
900
1,058
6,143
5,871
Expenditure on charitable actlvities in 2021 included £1,964,352 12020 £57,000] of restricted
expenditure.
7. Expenditure on raising funds
2021
2020
£000
£000
Direct Fundraising costs
Direct Retail costs
547
784
1,580
151
1.635
177
Support Costs
2,278
2,596
Expenditure on fundraising in 2021 and 2020 is all unrestricted
8. Expenditure on investment
2021
2020
£000
£000
Direct costs
20
42
20
42
32

Notesto the Financial Statement
- Registered Company No.: 03955487
9. Allocation of support costs
Raising Charitable
Funds
Activity
£000
Total Raising Charitable
2021
Funds
Activity
Total
2020
£000
£000
£000
£000
£000
Finance
27
145
172
50
295
345
Information Technology
HR & Volunteering
Property
Management
Governance
27
158
185
21
124
145
22
135
157
29
172
201
36
212
248
29
172
201
13
80
93
18
109
127
23
24
14
15
Business Management
Other
20
23
25
147
172
26
152
178
151
900
1,051
177
1,058 1,235
The above costs are apportioned on a basis consistent with use of the resources,. per head,full time
equivalent, floor space and expenditure.
10. Governance Costs
Within Management support costs above are the followinggovernance costs:
2021
2020
£000
£000
Audit- Current year
Legal Fees
24
15
20
14
44
29
11. Net (Income) / Expenditure for the year
Net Ilncomel/Expenditure is ststed after chargingllcrediting}'.
2021
2020
£000
£000
Depreciation of tangible Fixed Assets
352
369
Operating Lease Rentals
408
426
760
795
Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March2021133

Notes to th.e Financial Statement
Registered Company No.." 03955487,
12 (a) Trustees, and Key Management Personnel Remuneration
and Expenses
The total amount of employee benefits received by key management personnel is£487,225
12020: £603,905). As at 31 March 2021, the Charity considered its key management
personnel comprise: The Trustees., Chief Executive., Head Of Finance & IT,. Fundraising
Director, Medical Director,. Director of Clinical Services,. Marketing and Retail Director, HR &
Volunteerservices Manager. The Trustees neither received nor waived any remuneration
during the year12020:£nill. No Trustees are accruing pension arran8ements.
Trustees claimed nil expense in both years. No charity Trustee received payment for
professional or otherservices supplied to the charity. The reimbursement of key management
expenses. none of which were paid via a third party, was a5 follows:
2021
2020
2021
2020
Number
Number
£'ooo
£'ooo
Travel & Subsistence
12 (b) Staff costs
The average monthly number of employees and full time equivalents IFTEI duringthe year was as
follows..
2021
2021
2020
2020
Number
FTE
Number
FTE
Raising Funds
Charitable Activities
74
57
79
60
136
79
138
84
Management and Administration
27
18
29
21
237
154
246
165
The total staff costs and benefits were as follows..
2021
2020
Staff contractual
redundancy
payments were
made duringthe
year totalling £llk
(2020 £35kl
£'ooo
£'ooo
Wages and Salaries
Social Security
Pension Costs
4.763
403
4,904
406
280
325
Redundancy
li
35
5,457
5.670
34

Notes to the Financial Statement
Regigfered'CompaDy.No.: 03955487
The number of employees who received total employee benefits lexcluding employer pension costsl of
more than £60,000 is asfollows (amounts below include termination payments):
2021
2020
Number
Number
£60.000-£70.000
£70,000-£80,000
£80,000-£90,000
£90,000-£100,000
The total employee benefits of the above employees was £531,26912020.. £456,468)
13. Tangible fixed assets
Shop.
Warehouse
Fittings and
Vehicles
Freehold
Land and
Buildings
£'ooo
Hospice
Furniture and
Fittings
£'ooo
TOTAL
£'ooo
£'ooo
Cost at l April 2020
Additions
Disposals
At 31 March 2021
9.742
1.324
56
758
11.824
81
25
9.742
L380
783
11.905
Accumulated depreciation at i
April 2020
Depreciation charge
Disposals
At 31 March 2021
566
821
707
2,094
352
206
113
33
772
934
740
1446
Net book values
At l April 2020
At 31 March 2021
9,176
8,970
503
51
9,730
9.459
446
43
Woking Hospice l Annual Report and Financial Statements | Year Ended 31 March 2021135

Notes to the FinanFial Statement
14. Investment Property
Investments
TOTAL
£'ooo
£'ooo
Valuation at l April 2020
At 31 March 2021
3,245
3,245
3.245
3,245
Thevaluation of the Investment Propertywas made in March 2020 by an independent local valuer.
The fair value is based on an income and market approach and in accordance with RICS Valuation
Global Standards (Red Bookl and FRS 102.
Tangibleflxed assets and Investment propertywith a net bookvalue of £12,637,00012020'.
£12,909.000 I have been pledged as security for liabilities of the charity in respect of loans from
Woking Borough Council.
15. Stocks
2021
2020
£000
£000
Goods for Resale
12
13
12
13
All stock held is for resale in shops and comprises mainly of Christmas cards and a small selection of
new goods.
16. Debtors
2021
2020
£'ooo
£'ooo
Trade Debtors
561
631
other Debtors
1,080
432
518
Amount due from subsidiary
Prepayments
VAT Recoverable
23
269
238
51
41
2,393
1,451
36

Note"s to the Financial Statement
17. Creditors: amounts falling due within one year
2021
2020
£'ooo
£'ooo
Trade Creditors
202
180
Tax and Social Security
102
109
Accruals and Deferred Income
1.154
940
Respect Funding
50
1,458
1,279
18. Deferred Income
2021
2020
£'ooo
£'ooo
At l April
Additions duringthe year
Amounts released to income
1570}
16501
570
15771
15701
577
At 31 March
(650)
(570)
Deferred Income comprises various amounts including advance CCG income, advance lottery
sales and forfundraising events held in 2021122.
19. CREDITORS: amounts falling due after more than one year
2021
2020
£000
£000
Woking Borough Council Loan- Original
Woking Borough Council Loan - Goldsworth House
11501
19,5471
(9,697)
11501
{8,9641
{9,114)
The £150,000 loan from Woking Borough Council is repayable in the event that the Charity
ceases to operate as a hospice. The Goldsworth House loan is repayable over 50 years at a
fixed interest rate of 6.5%. Woking Borough Council have charges over all thetangibleassets
of the charity with a net book value of £12.637,000.
Woking Hospice l Annual Report and Financial Statements l Year Ended 31 March 2021137

Notes to the Financial Statement
": Registered CowpaDy No
039554&k*
20. Leases
Operating leases primarily relate to shop leases. The charity has the following commitments under
operating leases..
Land &
Buildings
2021
Land &
Other Bulldings
2021
2020
other
2020
£000
£000
£000
£000
Within one year
Greater than one year and not morethan five
years
394
423
14
939
816
20
Greater than five years
609
298
1,942
13
1,537
34
21. Fund Reconciliation
Charity
2021
Charity
2020
£'ooo
£'ooo
Unrestrlcted Funds
At 01 April
5.748
5,974
Income
8,152
7,932
Expenditure
16,435)
18,4031
Revaluation of fixed assets
245
At 31 March
7.465
5,748
General
7,465
5,748
5,748
At 31 March
7,465
38

Notes to the Financial Statement
For the y
. *istérodCompany
21. Fund Reconciliation continued
Charity 2021
£'ooo
Charity 2020
£'ooo
Restricted Funds
At 01 April
Net Movement in Funds
58
55
20
Transfers
At 31 March
78
58
Transfer of restricted funds is allocation of funds spent on the new hospice.
2020-21
The net movement in the group restricted funds is analysed as follows..
At 01 April Transfers
Income
Expenditure
At 31 March
2020
2021
£'ooo
£'ooo
£'ooo
£'ooo
£'ooo
Clinical Nurse
39
1151
24
Children in Need
181
Counselling
COVID-19
151
lloi
Equipment
Woking Hospice IGH)
Clinical IT Systems
Wildlite Garden
16
1191
li
13
28
io
38
io
iioi
NHSE
L936
11.9361
Fundraising Salaries
131
(2,006)
58
2,026
78
Woking Hospice | Annual Report and Financial StatemeF)ts | Year Ended 31 March 2021139

Notes to the,Financial Statement
. Re4lSte
ed Company No.: 0395548.7
21. Fund Reconciliation continued
Fund description
Clinical Nurse Specialists ICNSI funds provided to supportcare in the home.
The Children in Need fund represents donations from the BBC Children in Need Appeal. utlllsed
in the provision of counselling services.
Counselling funding towards Adult Counselling service provided in the hospice and community.
COVID-19 related funds received from local organisations and individuals to support the work
carried out byclinical teams,towards the costof PPE and staff welfare.
Equipmentfunds provided forthe use of the Wellbeing and Inpatientteams.
The new Woking Hospice funds are provided forthe development of the new Hospice.
Clinical IT systems is to fund the implementation of an Electronic Notes System for patients
IEMISI.
Wildlife garden construction and planting.
NHSE funding was funding to help maintain the provision of clinical care in the Hospice and in
the community.
Fundraising Salaries wasto enable the hospiceto bringa Fundraising staff member backfrom
furloughto help supportthe Hospice's fundraising efforts duringthe COVID-19 pandemic.
2019-20
The net movement in the group restrlcted funds is analysed as follows..
At 01 April Transfers
2019
Income Expendlture At 31 March
2020
£'ooo
£'ooo
£'ooo
£'ooo
£'ooo
Clinical Nurse Specialist
Children in Need
24
1241
1331
131
33
Counselllng
COVID-19
Equipment
Woking Hospice
ClSnScal IT Systems
Wildlife Garden
15
191
li
li
io
18
28
45
{361
(105)
io
55
108
58
40

, Registéred Company No.: 03955487:
22. Analysis of Net Assets between Funds
Unrestricted Restricted Designated
Total
Funds
Funds
Funds
2021
£'ooo
£'ooo
£'ooo £'ooo
12,704
12,704
5,916
5.994
U,4581
11,4581
Fixed Assets
Current Assets
Creditors less than one year
Creditors fallingdue after more than one
year
Total
78
19,6971
7,465
78
7,543
Unrestricted Restricted Designated
Total
Funds
Funds
Funds
2020
£'ooo
£'ooo
£'ooo £'ooo
12,975
12,975
3,166
3,224
11,2791
{1,2791
Flxed Assets
Current Assets
Creditors less than one year
Creditors falling due after more than one
year
58
19,1141
5,748
19,1141
5,806
Total
58
23. Reconciliation of net (expenditure)/income to net cash flow
2021
2020
£000
£000
Net movement of fundsfor the year perthe consolidated SOFA
1,737
{2231
Interest Receivable
Gain on revaluation of Fixed Asset
12451
Loan Interest charged and not paid
583
557
Depreclation of tangible fixed assets
352
369
Ilnereasel/Decrease in stock
141
Decreaselllncreasel in debtors
19421
540
IncreasellDecreasel in creditors
178
187
Less Assets disposed/writterb off
15)
Net Cash Flow from Operating Activities
1,910
1,180
Woking Hospice | Annual Report and Financial Statements | Year Ended 31 March 2021141

.. Registered Company No.: 0395548.7 .
24. Pension Schemes
The total employer pension contribution to all schemes fortheyear ended 31 March 2021 charged to
the Income and Expenditure account was £259.65112020.. £294,115]
NHS Pension Scheme
The Hospice makes payments to the NHS Pension Scheme for former NHS employees who.
on employment with the Hospice, are eligible to continue in or re-join the NHS Pension
Scheme. The NHS Pension Scheme is an unfunded defined benefitscheme that covers
employees of NHS employers. General Practices and other bodies allowed under the direction
ol the Secretary of State for Health and Social Care in England and Wales. which includes the
Hospice. It is not posslble to identify the Hospicè's share of the underlying assets and liabilities
and as a result the NHS Pension Scheme is treated as a defined contribution scheme under
FRSIO2.
The NHS employer pension contributions payable in the year were£158,86212020-£180.1531.
Auto-enrolment
All employees meeting certain criteria must be enrolled into a workplace pension if they are not
already in a qualifyingscheme. The Hospice has chosen Royal London to meet is auto-enrolment
obligations. The Royal London employer pension contributions payable in the year was£lOO,790
12020.. £113,962].
25. Financial CommAtments
Contractual commitments for the acquisition of tangible fixed assets contracted for but not
provided in thefinancial statements amounted to£Nil at 31 March 202112020.. £Nill.
26. Subsidiary Company
Sam Beare- Statement of income and expenditure
Sam Beare Hospice is a wholly controlled subsidiary of Wokin8 Hospice. with company number
05822985 and charlty number 1115439, registered office Goldsworth Park Centre, Woking, Surrey,
GU213LG. The Trustees have taken the option notto consolidate as the activities and income are
not material tothe parent charity Wokin8 Hospice. Goingforward Woking Hospice will operate as
Woking & Sam Beare Hospices. The fundraisingsurplusfrom Sam Beare H05pice has beengiven to
Woking Hospice as a grant for services. This was agreed at the Board of Trustees, meeting on 11
November 2020. We will therefore no longer refer to the'group's, activity within these reports and
will solely be reporting herewith onthe activityof Woking & Sam Beare Hospices. In 2021 Sam Beare
awarded a grant to Woking Hospice of£325,18512020 £69,783].
42

Notes to the Financiq.rstatement:: .
- Registered.Company No.: 039554.4l..
Sam Beare- Statement of Income and Expenditure
2021
2020
Unrestricted
Funds
Restricted
Funds
Total
Funds
Total
Funds
£'ooo
£'ooo
£'ooo
£'ooo
Income From:
Donations and legacies
Other trading activities
323
323
69
Total
328
328
72
Expenditure orL
Raising Funds including Retail
Charltable activities
Governance Costs
Grant to Woking Hospice
325
325
70
Total
328
328
72
Net income and Expendlture
Reconciliation of funds
Total funds brought forward
Total funds carried forward
Sam Beare- Balance Sheet
2021
2020
£'ooo
£'ooo
CURRENT ASSETS
Debtors
161
Cash at Bank and in Hand
271
93
Total Current Assets
432
94
CREDITORS:amounts falling due withinoneyear
NET CURRENT ASSETS
14321
1941
NET ASSETS
Funds of the Group/Charity
Unrestrlcted Funds
TOTAL FUNDS
Woking Hospice l Annual Report and Financial Statements | Year Ended 31 March 2021143

Notes tothe Financial Statement
Règistered Company No.- 03955487 .
27. Related Party Transactions
There were no Related Party Transactions recorded in the 2020121 financial year.
28. Events after the end of the period
On 9 August 2021, the Hospice entered into an arrangement with Woking Borough Council.
Under this arrangement, the Council accepted full satisfaction of its loan to the Charity1£9.7m
as at 31 March 20211 in consideration forthe freehold interest of the Charity's Goldsworth Park
property Irecognised as a tangiblefixed asset with an unencumbered net book value of £9.Om
as at 31 March 20211 and the leasehold interest in 5 Hill View Road investment property (valued
at £3.2m as at 31 March 20211.
To help ensure the continued operation of the Charity in the Borough, and also as part of the
arrangement. the Council have granted the Charity a 999-year lease of the Goldsworth Park
property at a peppercorn rent and with restrictions regarding its on-going use. There were no
cash movements as a result of these arrangements. The effect of thesetransactions will be
reflected in the charity's financial statementsfor the year ending 31 March 2022.
29. Contingent Asset
As at 31 March 2021 an unsettled business interruption insurance claim between thecharity
and insurers QBE, but not included in the financial statements in accordance with Charities
SORP and FRS102, had an estimated value of £457.313. The timingof the settlement is
currently unknown, with correspondence ongoing. and relates predominantlyto the Retail
shops of the Hospice closing during the national lockdown ordered in November 2020 and
from December 2020 to April 2021. A successful claim was submitted. and paid, forthe initial
national lockdown from March to June 2020 (see note 41 underthe same insurance policythat
the subsequent claim was made.
44

Charity reference and administration details
The Board of Trustees
The Trustees are also the Directors of
Woking Hospice forthe purposes of
Company Law. Those who served during
the year and since year end were as
follows:
Woking Hospice
Goldsworth Park Centre
Woking
Surrey, GU213LG
Tim Stokes. (Chairl
Marc Riggs
Nicola Eggers
Susan Gent
Peter Goodyear
Jon Jagger.
Tony Jarvis"
Piers Meadows+
Richard Roberts.
Carina Kemp#
Kerry Jarred#
Auditors
MHA Maclntyre Hudson
6th Floor. 2 London Wall Place,
London,
EC2Y SAU
Solicitors
Moore Barlow
The Oriel
Sydenham Road
Guildford.GUI 3SR
Rhod Lofting remains Life President
Re-appointed 2U0112021
Resigned 1310512021
Appointed 2U0112021
Bankers
Barclays Bank PLC
Leicester. LE87 7BB
Company Secretary
Lloyds TSB PLC
Gail House
Lower Stone Street
Maidstone ME15 6NB
Anne Collett
Chief Executive Officer
Marian Imrie
Key Personnel
CEO
Medical Director
Director of Clinical Services
Head of Finance & l.T
Fundraising Director
HR and Volunteer Services Manager
Marketing& Retail Director
Woking Hospice | Annual Report and Financial Statements l Year Ended 31 March 2021145

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e Sunningdale
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FR