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2022-03-31-accounts

Cgmpony Registrotiot) Number Cl￿Tty Registrotloft Number 03965369 1082166 BOLTON CARERS SUPPORT Trustees, Report and Flnancial Statements Forthe year ended 31 March 2022 Bolton carers support

BOLTON CARERS SUPPORT Trustees, Report and Financial Ststements For the year ended 31 March 2022 CONTEtirs Pale Report of the Dirertorsand Trustees l Reference and adm1n1strati￿ det•Ms 2 Message from the Chair 3 Structure. ￿Vernance and rnaTra8emEnt 4 Oblectives and activities S Athlevement$ and perforrn4n¢e 6 Financial revlew 7 Trustees, responsi￿litIeS io 16 17 Independeni Examlnerfs Rèport 19 Statement of Finandal Actl¥lt1¢5 20 atsnc• Sheet 21 Statement of Cash Flow5 22 Note$ to the FITh￿¢1•1 Statements 23 Page I

BOLTON CARERS SUPPORT Trustees, Report and Financial Ststements For the year ended 31 March 2022 A rarer Is sc￿e0The who supports a family meth. a relavve or a frlend who ranTrJt manJ8e on hls w her own because of Illne55, d15oblllty. addKtlon oi dd age. There are 6.5 mlllion cèrws In the UK and, accordlng to the 2011 Census, there are 30.629 carers in Bolton linitlal fiAures from C•nsus 2021 su88e$t ihis fwtsre is 40.CO)+l. 01 these. 7.935 carers wowde 50 hour5 or more Care each week. Th e¢onomlc Val￿ Df the witribution Made by carets In the UK ss now £132 bllllon per year, •lmost double It5 v•lue In 2￿1 (£68 bllllonl. £132 bllllon 1$ Close tothe tot•1 annual tort of health In the UK, was £134.1 bllllon In the year 2014-15. mean5 th•t the valueoftht wtrltwrtlon m•de bylhe UK'S urers s¥¥es the publlc purse enormous sums every week. d and hour of the y••r'. £2.5 bill￿ per weel £362 million per dav £15.1 mllllon per hour Bokon Carers Support Identlfles h6dden carers prrythdts Intorn￿tIon on loul Se￿(e$, 85 well x offedni a 115tenln8 e•r and emotlonal support, opportunlties lor ? sI￿rt bre•K courses on • ran¢e of toplu, and benefits athdce to help carers rnaxlmise thelr Incotr. 5t•te (Cartts 20111 The COVID-19 pandem1¢ cont5nues to have a monumenul impact on unp•id carers, Ilve5- not only because of the Increased amount ol care that many •re to prrwide. but because ol the far-reochifi8 effea that provldln8 thls level of care Is hI￿n8 on many aspects of thelr INes.' thelr rel•tioThships. thelr mental aNd Ph￿ical heahh, their yld work and fin•n¢es. and thelr emtstional wellbein8. We estlmate that o¥erThishL an addltlonal 4.5 rnilllon people became unpald urers In Marth 2020. me¥nln8 I In 4126%) UK odulls were p￿d￿ry unpald ¢¥e to an older. dIsab￿d or 111 rel¥t￿e or friend at ihe helght of the pandemlc. ￿thOUgh we expert these numbers to decre•5e sllihtly, the number5 of unpild carers havt been rfslng slgnlflcantly a$ the pJpul•tKin a8es and healthcare ¢ontlnues to Improve. Inttea$6n8 SUPPOrt for carers, whether IV5 practlcal or flnantyal. must be al the heart ol address the recoveryfrorn the COVID-19 pandeml¢. C•nwJ 2021 Censu$ 2021 was hdd on 21 Ma￿h 2021 In £n￿1nd. W￿e$. and Northern Irdand. The Offi¢e lor Natk>n•l Statistlcs IONSI rurbs the census In England Wales and Is independent from the qovernmenL All carers wer• en¢oura¢ed io Identify themse￿￿ ort ihelr c¢n5us form. The census onty happens every lo years and it13 used to Inf¢yrn ded￿0￿$ on seThtces, s￿h a5 hèalth¢•re. educatlon. and transpo¢ arbd li also provlde5 a more a¢¢urate and up to date lor the numb¢f of carer5 in the LIK. National and l¢xal chadtses use the censu5 to make ihe case fov m¢ye ser¥ites for carers. Census 20ZI contains 3 speclfi¢ ouestlon Iquesiion 24 in En￿and and Wale51 on the provislon ot unpald ¢#re: "DD you look after. or 8ive help or support to. anyty)e kcau5e they have lon8-terrn physical or menial heltth ccffidltlons or Ilkne55es. or problems felated to old a8er We wlll soon be •t4e to have xcess to Census resul PaKe 2

BOLTON CARERS SUPPORT Tru5tees' Report For the year ended 31 March 2022 Dlfertors. Report for the purposes of sediofi 417 of the Companies Art 20C6 and Tru5tees' Report for purposes of part 8 of the Charities Act 2011 Th• truststs who We dirertors of the th¥rty for the purposes of the Companles A¢t 2¢Y)6. present their report with the rinanclal statements Df the charity l¢Y the year ￿{jed 31 March 2022. The Trustee5 have adopted the prtsvlslons of the ststement of Rectynmended Practice ISORPI -AC￿￿t￿£ and Repornng by Charities" IFRS 1021 in preparing the annual report and flnanclal statements of the tharity. AEFERENCE Af4D ADVINISTRATIVE DEfAI Charfty N•m•: 8oknn care￿ ￿Pport Charlty R•AlJlrtton: 1082166 C￿P•￿V A4htrntlon: 03965369 or•d off5￿. Thlckerford Cefitre cketford Road Tonge M￿r eolton Greer Manchesier BL2 2LW Trusl•N: Davld Ru•Th• Sue Foster slff￿n T￿MPSon Enld 8rook5 HJrendr¥ Purshotam Mistry Frances Ayleen Benl%chke CarcAlne Hllton Ellz•beth PKWJe5 Tim Hi11On da H*slod Anne Oakes Salty Coopef lan Cooper Tracy Lee lan Bury Chalr ITrustw 26.5.21 and Chalr from 9.12.211 Vlce Chalr HDnOrnry TreaSu￿r Reswed1S.10.211 Aesl8Tred125.11.211 lleslined19.12.211 eslgned126.5.211 Résl8ned126.5.211 Ifrorn 20.7.ZII (from 21.4.221 Georgette Kay Santander VK PLC BrKldle Road Mers￿de L30 4GB Indep•ndqnt ￿n￿￿•r. Mr Michael Garrett FCA Kayjohnson Gee Umlted I City Rood East Manchester M15 4PN Page 3

BOLTON CARER5 SUPPORT Trustees, Report For the year ended 31 March 2022 In last year's report we expre55ed our thanks to Anne Oakes. Salty and lan Cooper, and also Tlrn Hllton, whts all stepped down from thelr tommltree roks In 2021. Sadlyi TIM dled in 2022, and we would Ilke to expre55 ouf Condolences and thanks for all rim did for Bolton Carer5 Support. MESSAGE FROM THE CHAIA As I took over as thèir at the batk end 012021. we were Mill emerging Irorn the unprecedented social arbd economK impact that the Covid-19 pandemic had ¥isited upon us. and I tnts￿ belleve that thls will serve as 3 tlmelSne In our hlstory a5 now modern events will be referred to as 'pre •nd posv pandemic much as bjth World Wars are reference points. At the end of 2021 we were lust startiw to learn how to with the 'new nornial, way of doing fhin8s 8nd •$ 4 relatively small 0rg3nlsatlon r￿1 only did we rMn•8e to weather that storm. but we wert •ble to prowde an unbroken le¥el of $eryice tts our unpald Care￿ thro￿hOuL thank5 entlrety to the dedit•tion ¢ommltmeot and resilience of our staff and volunteers. s we wntlnue now on ih•i 'new nornal. joumty I have to adm4t th•t whltsi Yve had qulte a blt of expernce wl¢h Bolton Corers Support both a5 a volunteev and • twstee and a150 more Importanvy as • fvll tlmE carer myse￿, I was maybe a Ilttle naive at the begSnnln8 as io the enorrnlty ol the re$pofislbS11ty and weight of expectation that holdln8 the office of Chalr entalL%. We are seeln4 More and more deepty cornplex issues that our carers are reachlni out for help. advlce and support wiih. and It ij being able to provth thts Impart>al and Independent St￿¢¢ to Ill of 8olton'5 carers In all of its dlvtrse cornmunlt4e5 that filts me wlth an enormous sense ol prfde and satlsfa(Uon. Wh115t l am Mt the most experlenced or knowledgeable In this fiekl I have li¥ed and Sndeed am stiH Imng wlth some of the fears, anKulsh and frustrailons as the carérs w •re supportln8 OTh • d•lty ba4$. Durlng thls year we had •n important lundln8 appllcatlon In the plpeline lor which staff lobs and SUPPDrt servkes were dependent upon, as well as the possibllhy of ¥Thoiher large sllce of fundi￿ that we are workln8 hard to brln8 In alon8 wlth other or8anlsations. Thls would go a long way to help u5 rneei our long-term 8oal of expandlng our servlce user ofter to the estlmated 40.C¥)O+ carers las we btlieve the 2021 Census re5uIt5 will 5hrMI in ihe bofouuh to •¢hleve thls amblrlon we must have conhdènce, longevlty and securlty which Is very difficutt io achle¥¢ ￿thIn the VC5E sector. Alon851de the fundln& wo •tso f•co8nise the importance of de¥elopln8 and maintainlng key partnershly oiher oryanlsatlons Includln8 the Statutory sertor tc ichieve •nd maintsin this 4011 and at the time of writin8 we are aCtNe￿ involved wlth Bolton Coundl, the newly Created Integrated Care Partnership and the Royal 8olton Hospltal as well as beln8 Involved In soclal 5tudlw wlth the 8ank of En8land and the Centre for Social Justlce and we we hoti£in8 more and more thai these youps are reaehlni out to us for help. I musi however stre55 thot we will only work wtthin these p•rtntrships If t￿le is i clÈar syner8y on the ambltion. outcome and ImpKi fty our carers and as an Independnt and volunteer ￿ orginisatlon we must never l¢>se sitht of thls reason for our exlstence and ¢>Jr consthuioonal obli8atlo It was a ireat pleasure and quf£e a 5urprt5e to learn at tr end of 2021 Ihat wt were rwlnated b¥ 4 thlrd party to re¢elvt the Queens Award lor Voluntary se￿¢¢ Iwhkh 15 equivaltnt io a group MBEII. Th0￿h th15 award Is alrned at our fabulous volunteer5 Pa51 present Trjne of It would have been posslble without the support of a fabulous teom of dedlcated stafl and it contlnue5 to humble me how stron8 we are as a 4roup. To8ether we have faced rnary challenges recently.. we've expertenced heart-brea￿nI losses lor both 51aff and volunieers. Howeve¥. we ha¥e rnan•ged to recrufft to key pos1￿on$ in very dlfficult enyironrnent and It Is also my Intention to grow wr trustee commltteE to reflect the 8rowlng need for change and flexibllity Wlthin our or8anlsation. Thank you to ¢¥erYsne ved with Carers Supp)it you a￿ ￿ extraordinary and inspirallon youp Df peoplel Chalr of Bolwn Carers Support Date 16/11/22 Page 4

BOLTON CARERS SUPPORT Trustee5' Report For the year ended 31 March 2022 J STRVCTURE. GOVERNANCE AND MA14AGEMENr A•l•r•d tharltyand cofflwy 11n￿daDd Bolton Carers gjpport is a tompany Ilmited by euarantee without share capital and was re4i5tered under the Companle5 Aa 1985 on 5 Aprll 20LiI wlth the re6i5tratlon number 03965369. 8olton Cèrer5 ￿1port Is also è rewstered charity. nurnber 1082166, and was registered with the ch￿ty C￿)MissIon on 25 Autust 2rKii. Membentrdp ton Qr•ts Support Is a rnembership oryanisatitin. Ftsll membership is avallable to carers. fcrner tarer5 and representatlves of local 8roup5 who have r4istered with ihe charity. Associate membership is also avallawe to urers, worker5 and local. reilonal and natlonal voluntary and Statutory woanisatioThs with an interest tn i5sue5. Carers are Involved throughout the oryanlsatlon as intstees ind •$ volunteers. The kngwledBe Ind ski115 contribute ensures Bolton Caiers Suppcrt Is c3rer4ed and del￿r$ seThlces carers need. Gwernlry IK>dy Our 8ovemln8 body. the 8oavd of Trustees lthe'Mana8ement Cornmltw'l. h responsible ftyr ihe overall governance, pollcy and work of the charlty. as outllned In our Mem¢y•ndum and Article5 of Assodltlon dated S Aprll 2(KIO. The M4n•iemtnt Cammittee Can have betwè•n 3 and 16 members and there Is a requlrement In the Mernorandum and Artldes ol A550clatlon that'the company shall seek to ensure that at all tlmes malority 0fMa￿gement Cornrnlttee rnembers are cartis The trustees are volunteers and do not recelve any rernunerailon for thelr servlces but may clalm reasonoble expen5e515uth as travel costsl Incufred through attendin8 moetln8s and tralning se5S￿n$ or through oiher dutles. The Man4ement Committee usu•lly meets lomialty every two rnonths and Is responslble for dlrertln8 the affèlrs of the charlty and ensuring that tt Is sofvent, well run and deltr4ers charft•ble outcomes for the benefit of ¢arers. TNslttS' •PPolntm•n( Indurtlun and Ir•ltr￿ Trustees brlng a w•¥lth of sklljs and Insl8ht based on ih•lr years of Carl￿ and are p•ssh)nate about Imp￿Th8 ser¥lces ¥nd 5UPPOrt for carers In Bolton. The ¢h•thy ensures that all￿Tre lfiterested In stsndHlg as a trustee Is fully Informed of what ihe role invofves. Pot•ntlal ¢andldates meet with the Ch¥lr and Chlel Officer befor• loinlrva the Committ••. Followln8 thelr appolntment, new trustees are ¢iven a detalled'Essential Gulde lor Trustee5' and attend In inductk)n sesslon at the £harlVs offices. All trustees rect￿e rewlèr correspondert¢e from the tharity and are Invrted to tralnin8 5essJtsns lon toplcs such as.. role responslbillties and tipect•tk4ns. equal opportunities. 5e8uardln& fina￿e$l. plannlng for the future workshops. and charKy events to help keep them upio4ète •nd en6a8ed ih Its work OrynI￿lI￿•l JtllKtur• •d de¢tJtw rn•k A Hurnan Re50ur¢es and a Finance SulTrC¢immittee meets re#ularty to deal wlth matters relating to pollcles and procedu￿$. personnel. Pfernlses and finance. The su￿0￿￿￿tEe$ •rt attended by the bor￿rary officers (the Chalr, Vlce Chalr. Honorary Treasurer) and trustees wrth a particular Interem in the rern￿ of the sU￿C￿mIttee$. Mlnutes ol rneetiny 80 io the Management Comrnlttee for approval. Min•iment The Management Comrnhtee dele8ates oporatlonal plannlng and da*ttrday Mats￿emenl includlng financiol Juthodty tynd staff managernenl to the Chlef Ofllcer. The performarKe of the Chief OffKer is overseen by the Management Committtt throu¢h reports and brlefini$ wesented by the Ch￿f Oflltw. and through re&ular meetinBS With the Chair of the Mana8ement C¢mmirtee. Page 5

BOLTON CARERS SUPPORT Trustees, Report For the year ended 31 March 2022 STrUCTUAi GoveRNANCE AIIO MANAGEMENTluxrt1n￿d) Th¢ staff team There are 10 staff member$12 full time and 8 part￿me). Chlef Offlcer and Company Secret AttI¥l￿e$ Ctrordlnator FundraisinR Devekjpment Offlcer Welfart etnents Athlsor Corers Informatlon and Athice SeNlce Officer Carers Informatlon •nd A<fvice Ser¥Ke A5Sirt4nt C•rers Inform•tlon and Athlce S•rvke Asslstant out￿o¢h Worker BAMER wtreach Worker Telephone BefrlEndin8 (￿OrdInatOr • Finance Support Ls SUP￿led by TACCOUlllS INW) LTD G¢or8Qrte Kay Peter Harmer Allson CaurtÈ El•lfie Holt 8ev Stran8 An8tl4 Pa8ett Me115sa Tayksr (ended 6.5.221 Zoe Hill Nlreexa Solènski Ifrom 28.2.221 Laureni FemJndei-Morero P￿11£ b•n•fft Thé trustees have ¢¢vnplled wilh the duty In Sectlon 4 of Chadts Art 21￿6 to have due reyrd to the publ1¢ beneflt Buld•rt￿ pul￿1$hel by the Charlty Crynmlssion and thls Is detsI￿d In th• Oble¢tr¥es and A¢tfvltles seuloTh ot the Trustees Annual Report. 08JEcfivES AND ACTIVITIES Consututlon polklts •nd obl•dl¥es 8olttsn C•ref$ Support p￿deS lThfofmation. emotlonal supwf( trainin8 short breaks to tarets over ihe age of 18 who I￿e In Bolton or who care lor someone livlrw In Bolton. A cartr Is someone who Supports a lamily member. relatlve or Ir6end who caftnot mana8e on hls or her own because of 11kne￿, dlsakxliry. add￿on or old aee. They do not h•ve to I￿e wlth the person nor be the only one who does the carfni. The Memorandum and Artl¢les ofAss¢xiatlon sutes that 8ohon Carers SUP￿rt's objects are: Yopursue ony chorltablepurp(Jsefvr the benefitolc¢Jrtts. in porti£ularbyt exeluslvefy, to educote the publlc obout thelssues olfertihp c¢rer$ 17nd the strewj experiencedty thtm. toprovlde information. support undservkes to carers Ilvino In or curln9forsoffleone In ihe Metmpoliton Borough o18olton'. 8olton Carers Support ha5 a 28-yt•r track record of delhrinl h￿h QU￿1￿ knt0lmai￿n Ind support to carers IhavlnA botn In existen¢e 51nce 19941. Currenity. 4.803 carets *￿ belry supwrted l•s at 31 Marth 20221. OurV1510Th Bolton Carers Support w•nts all cafers to feel valued and to receive the InforMa￿on,(are and supportthey deseNe. Page 6

BOLTON CARERS SUPPORT Trustees, Report Forthe year ended 31 March 2022 OWEcfivES Acnwnu1¢ontknuedl Jr 7 Atrni l tsrers wlll b Inlornwl. and ¢onfident I Carers wlll hwe lrnpro¥ed health and T￿￿be1 3 Car•rs wlll expwl•rt• redu(ed 50ri•l tsolation 4 C•rnrs wlll be tr•hd •rMI gjpported to ur• 5 Carw% wlll be ftn3nclèlly b¢tt¢r off 6 Carefs wlll h•ve reRular tlm• off from c•rf 7 Bolton Car•rs Support Is • strry•nd elfe¢the uw•rsoryanhatlon Sumrnaryd4ur maln artmfl Clroii H•lplln• Carers un the helpline for Intrmatlon ( emotlon4 suppor¢ as well •$ f¢f Si8npOs￿fi8 informat6on about èid5 and equlpment benefits, support 8roup5. help at home. resplte care. health seryfices and Olher top4¢5. The helpline Is open 24 hours day. 7 d•ys a weeK IrKlyding bank holldays. C•r•ry Infomwtfjon •nd Adv• Appolntments Informion and athct lppolntrntnts I￿ held at the office $0 carers talk face-to- face to a member of staff and di3¢uss thtlrurifvx $llu•tknn In detsll. A free 4Uèrterly newsletter Is sent to ill Cl￿15 fegistered wlth 8olton Cirers Suppo pathed full of usefid infonDatlon on l¢Kal str¥l¢es, forthcomlng event5 Ind actiwtses and carer5' Ilfe storfes. C•i•ri Coni•d N•¥Ahtt•r B•n•lltsAdvk• Carers are hdped to ckim •ry benefits ihey may entltled to, wlth one.to.¢Jne appDintments off¥ed ai thecharrty's offices ind home vlslts. A wide variety of 8roup bre•ks lof a few hotsrs duration - meals Ilay tilps, ￿51t5 to places of interest) #e •rran8ed fof carers to have some resplte frorn thelr dallv re5pon$5bilrtit Short BN•ks Trllnlni cl￿r$. work5￿P$. short courses and bE•min8 days are held wlth topl¢s ¢o¥erlni health, xtrclse. •rts ar￿ crafts. rr, relaxafjon and mental well-bein8. 45 fact-sheets are available io download from the web¥te. pro￿din1 a dear oveThlew ola topi¢ ¥nd sources of help. Carets support BTOUPS are held at dlfferent IKatlons •round the borou8h. offerfn8 ¢Jpportunltles for IrleThd5hip mutual support. Our 0￿￿ach work rn6es aw•reness about c•rers, identrf4es 'hlddtn urers,. and promotes 8olton Carers Support's SelVlC¢S. Bolton CarErs Suppor( work5 With partners M jo6nt Initiatlves to help Identify. support and refer urers. Carers. tssues are hlghllghted wlthin a rang¢ ol local plans •nd 5trategi•s. C•r•rJ Fart.Sh•ets Support Grnups Aw•r•n•ss-r1l￿ Wvk w6th hq•lth and profetsl¢nls Tel•phono B•frl•ndl A serwre which enawed (ers to have a bwak from their carln8 ro￿. Th15 5eryice has developed into a telephone befriendln8 seThice due to COVID restrlttkn5. PleI5e see ourwebslte w#rn.bdwncarers.org.ukfor more Inform￿￿ Twltter @boltoncarers Facebook @bdtoncarew5 Pagè 7

BOLTON CARERS SUPPORT Trustees, Report Forthe year ended 31 March 2022 4 OBJEcfivES ANO ArnvmEs Itonthuqdl Durfno th• pandorr4¢ Bohon CareT5 Support has be￿ an essential contsct for unpaid ¢arers and even more so throughout the pandemic. The naturo of the ca115/quefleslconctms have been varied. but the complexity h•s Increased. Gills to the helpline can be vèrfed Sn ler4th. Clearty ¥ broader ranBe Df ¢arer relaied i55ues We￿ ra15ed durln8 the pandem Ktytopirs ralsed on Ihe helpllne •d du￿n6 befrIe1￿￿I bY0re￿ durinA yndemk lthclude.. Communicatlon & con1￿ctIOn IAental Health Care horne ￿$￿/concernS 8erÉa¥erneTht 5YPPOrt 5hleKllTrg and Vulnerabll Inablllty to contact otheror8an15ation$ for heathlsocial care tssues L￿elIneSS Support wlth th• urlng role Vndentandln8 the rule518uld8nce and what they cin and can do sk5 of pald carefs COntlnuln8 to provlde care to cared for Emotlonal 5UPPOrt- frustratkn & offloadi Value of sha￿d exptrlen¢e kce5slni 10gd- humanttarljn hub Prescrlptlons Acce$%ni PPE Va¢¢lne querles and ell11￿lIty. The 24thour carers hel￿1n ran throughout the paThdemk wlth Intemiptlon to service, which wt have been compltmenttd on bycafers. as they have trouble contactlng other serylces. Through the pandemk restrktlons. XI￿ In¥dwd and continues to Invobve: Carers 24-hour helpllne- fattu4, $I￿p￿d￿lISter￿￿ ear Proactlve phone calls to urers on a rollln8 proy¥nrn• 8enefft5 advlce and support Support in providln8 Carer ID proof PPE del￿ery offlmunl¢ation of key me55a8es to carers ihrov8h eur thannels- text em•ll. newsletter phone. srKlal medl• Quartedy newsletter with key Infomation sent to all registe￿d carers Ongolng registratlon of new carers to ow database-wbth new carer informalion pxk sent Dlgital incluslon and supp)rt 5n¢luding loaning tsblets wtth WI-FI. gettlni Carws Included and involved with Zoom 8mPS Telephone befriendln8 on a regulai basis tocarers Zoom se5S40ns covering a ran8e of supporting topics and opwtunlries to rt8w le.8.. mlndfulnes$, fvn quizzes, weekly coffee mornin¥sl Doorstep visits and walkin8 8roup511-l and Irwpsl linked to govemment guidxe Skn11 and Confidence development SEr¥lce belng a polfit of ￿￿tart fty those ¢onfu5ed in tbe systern - con1￿15n8 carers wlth health profe55ionals - e.g.tr Dementl? Lead at HO$￿1. and our s¢Thke Ilw1￿ up theme5 to partners. Page 8

BOLTON CARERS SUPPORT Trustees, Report Forthe yearended 31 March 2022 5 ACAIEVEMENT5 AND PERFORMANCE Identrfwnjtaro Carers m from all walks of lfft, all Cu￿re5 and Can be any ay. Many fed they ère d￿n4 what anyone else would in the iame situabon.. lookin4 after their partner. parent or thlkl. They may not rE4ise help is available. We identfy hldden urer5 $ ihls is the first step tQ8ettin8 5UPPOrt. Dvrlng the year we Identlfied 346 new cafer5 thm4h talk5 and p￿Sentatin5. knfomi•tlon dlsplays at events, soclal medla, referrals from Partn￿ oryanlsatlons, artd notkeboard5 In GP sur8erte5. The total nurnber of carers registered wlth 8olton Carers Support and rec¢lvln¥ regular Informatlon at 31 Marth 2022 ￿4.803. Iirtreach Work to Identlfy Ndden Ca￿r5 in the cwimunlty i1￿￿ded.. Zoom Grou Reaithng for Wellbwrw Zoom Group. 23 5tssfjo Carers Quli Zoorn Group- 39se$5ion5 cle￿1¥e Wellbeiw Zoom Gmup. 34 sessbons Carer dro Tonie Moor Carers Zoom Group and In person meei¥w- 33 5e55ions Westhou8hton Carers Zoom Group and In person 12 s•551on5 Lltde Lever ChrlsE Church Group- 7 sessions LItUt Lever Pfeclous Gtrns Group- 6 sesslons Ke8rsley Carer5 Group- 5 s¢sslon5 The 8rldie. 8radsh•w Road- 4 se$49 0rf88ml- 3 se5$1on5 Blke rklln8- 6 week courses WJlklng Group- 25 sesslons ntstions to P fesslonils C•rers Afjiht5 Doy & AGM BAND DestituUon Prciert A8e UK 8olton MHIST Sori•l PresulblTh¥Te¥m- 3 s*sslons BCS Vdunteer event Carer5 XM￿ Meal x2 Comrnunlt Grou aff events.. 5AFFA Mental Health event- Wctofla Halls Internatlonal Womens Oay. Virtorfa Hills Senior 5dutlons wtkome bath e¥tnts- 2 sessknn5 As part of ￿Jr commitment to rnise awareness about our work we Ilnk inio many IDcal networks and rneetlng5 to Ensure we keep up to date wlth local deveh)prnents as well as shanng lThf(maibon ab￿￿ our Se￿I(e to encourage referrals from other roups and orAanisatlon5. This hos contiThued kn posslble. Page 9

BOLTON CARERS SUPPORT Trustees, Report For the year ended 31 March 2022 ACHIEVEMEp¥fs ANO PERFOftMAPKE l£ortkwe and •d¥ke Informatlon. supw)n and advice fo￿ ihe cornerMty of 8okon Carers Support se￿CeS. CarErs who contact the he1pllne recelve infom)ation and advlce and often be referred or signposted ¢Jnio othev or8anisav.ons for additional 5UPPOrt. Our Carers iThlormation •nd 5eryice. funded by Bc4ton CouThol, covers helpllne. website, Informat￿n and advire appointments, factsheets. ond newsletter. Our ￿rtnershIP wlth Caiellne prowided by Bothi at Home, enables the helpllne to be open 24 hours a day, 7 day3 4 week and on bank holidays, en5urin8 that caiers can access support aThd advlce at a time when they rn05t need it. 37,995 emalls sent to carers 2.811 texts sent to ¢arers 4,311 enqulrles Irom carers were harded In the b•r as w•ll ￿ i $18nift¢8nt numbef of enqulrles from proftss1ona￿1PartnerS The Corers Ctht¥ct newsletter was rnailedlemilled ow fwr tlme5 durkn8 thls year, wfth an a¥er•8e of 4,751 issues sent out eath tlme Iwe n¢)w send dectronk Ver￿or0 to profe55bDnalsl. There are a total of 45 carer lactsheets In the selle5. wilh two re￿eWed dLtrlnith15 wlod. Telephone B•fvl•ndlni S•r¥ke The telephone befrlending ￿ now fully est•bllshed. It ha5 cl>se w 11)0 feferrals in the two years slnce It was started. Thert corstinuès to be a steady flow of reterrals. Usual￿ around 415 a month. The majorfty of these come from within Bolton Carers Support. Carers are Identlfled by the helpllne staff as requidni m(Ke Irewent ¢ontact. 8tfrlendlni r•l¥tb)nshlps have been st￿ed wlth 63 carers •nd. at 31st Maf¢h 2022, there are 54 art￿e relatlDn$hlps. Each relatlonshlp varles both In ￿n1th of call and depth of ¢onver5atlon. Mosi cèrers rec¢iv¢ a fortsiiihtly ull which. on average. lasts for about 30 mlnutes but thwe ar• 5 minult theck4ns and calls that list over an hour. There Is no tlme Umlt to the length ol rela￿￿ShIp, that depends ¢M the irtth¥ldual. some are qutte brlef. usually M referytd by thlrd party. whllst others •re open ended. The first ¢I￿r c¢Jnl•rt ct)ntinues to have re8ulor tt+nw. Carers referrtd Into the belrindln8 5er¥ke tend to be Identyfled as havin8 rnore on-B¢Jini complex needs . mental health, bereavement and loss, lack ol famlly support loneliness stw-ldentlfled. th•n8e to relatlonshlp. Th'ey have a need for frtendshlpl¢ommunlcatlonlcontsct- people haw felt lonely. They are communkaied with as the person that they are. There Is no emotlonal Jttachment so Ihw can just be themselves - 5harln8 theff yeseni pasi and future. Carers are belng 5UPPQrted wlth use ol compa￿on-baSed therapy wthniques and 80415ettlng. The support offered to the IndNldual locuses on understsndln8 their preseni shuation, the support they have, the serwi¢e$ Involved and guldlng them to access support accordln8 to their present noeds carer 5upporL carers asse$sment, 4ssessrnent of needs. spedallsed dementia se￿ceS etc. Carer5 Ire ¢iveD entoura8ement totslk thtthtir Ilkès, Interests and aCti￿t￿. present and past. H•aSth mattern are dlsoJ55ed. and a ￿n¥e1$¥I10n Is held at4)utthelr own weil.beln8 and the importan¢t of 8ftersdf. Rlsk and safeiuardlng are also monkortd. Volunteers Our volunteer5 were unable tts connect with us in the same way due tr* the pandemk rnstriclions. and vulnerablllty and shielding i55ues. ChJr ¥olurrteÈrs who haven't been able to continue supportlng the service In the usual wayi have been encouraged to support rther serrices thmygh Ihe COVID-19 crisis where posslbk. Paze 10

BOLTON CARERS SUPPORT Trustees, Report Forthe yearended 31 March 2022 ACHIEVEMEI(ISANO PERFORMANCE Ic4ntknuedl Beneflls Advke Ser¥i¢e Our Benefit Athte Servlce, fvnded by both the The NatKJnal Lottery Community Fund and Botwn LNS. contlnued to offer carers pra¢tkal help to daim be#efit& Due io covi[￿19. home ¥isits and offKe appointments were replaced by telephone appolntments onlv. The total benelit i•in durtn4 the yearwas £208￿12. The benefits athce Str￿ts ￿0VIded. 114 new telephone appolntments 43 repeat telephone appolntments 77 addttional cases dealt wlth 10 new office appointments I repeat offlce H•rwood Methodist. dementla support. 12 atte[￿t¢S Thkktford Centre- 2 attendees tlvltl•sftr MrqrsIo￿llylWfits & Tworkshowl The Co¥id-19 pandernk and subsequent l¢xkdowns wefe responslble for the dellvery of short rewie breaks lor caiws and the people they care for. A number of planned events had to be cancelled. some Jt 5h¢Jrt n￿￿e, •s we tame to term5 whh the re5trfctlons on movement and 8ettiTri tO8ether, •nd our plans tts dell¥er artrtles more l¢Killy wlthln the nel8hbourhoods had to be, once oialn, poslpon•d. ITh order to reduce the neytfve impatt of the Covid constraints, we continued to deliver workshops and classes onlSne via ZQOM f¢r <arers io meet others and 50¢1allse. albelt on screen. Thls brou8ht own £hallen8es wrth mary caren ha￿￿% thé bal￿r of ￿ Internet a¢ces5 or Ilmlted knowled8e of vldto conferencln8 eic. To tackle ihese 155Uts, we Introduced i scheme io loan our tablet computers together with bèslc Instrurtions, and back-up over the telephone leamin8 and some home when restri¢Oons allowed. Thls was, In rnany ca5e5. very su¢ces5ful. but nonetheless challen8ini. This s¢heme is contlnuln8 as we try to upskill carefs wlth knowled8e and ¢onftd¢ncè In the use of Inlomi•¢lon technolo8y. Throughout the year. we mJd• every effijrt to brln4 urer5 together. where possible. wlth outdoor event5 In Mo55 8ènk Park. for example ènd. when deemed appfopriate. resum1￿ mea15 Out Etc lor carers, and also carer and Cared lor tvents. The uptake to these evems howver has been lower than prtlovid leve15. as the￿ Is a reluctartce from some people to enia8e due to lear of InlertKyns. Ourlng the wurs* of the year. Boltm Carer$ 5upw)rt W35 al$0 re5PDnslble for the dellvery of free Personal Protertlve EquSpment to unpaid Earers. delivering over $51MJQ 81ffts. 14350 apron5 and almost 2%0J masks. Thls rnassfve task wa$ made posslble by the flexib￿ workimK of stalf and the a￿$tance ola number of volunteer5. who we thank forthelr help. Page 11

BOLTON CARERS SUPPORT Trustees, Report Forthe year ended 31 March 2022 ACHIEVEMENT$A￿ PERFORMANCE {thrtlnued} The followln8 tsble outlines the resfft breaks delNertd ￿rthe 12-month period.. C•rers Jtt•ndini TTffje oft￿rt TheatreThursdays Build your seff ¢onlldence PlonnSn8 for the Future I PlanThin8 for the Future 2 Tacklln8 Lonellness Basic First Aid Warbling Weilnesday '. Mos5 Bank Park Walking medltatioN'. Moss B•nk Park Yoga with Le51ey thi41al Skills wor*shop'. Oolton College Diqrt31 Skills workshop.. Bolton Colie¢e Theatre l mO￿t Thursdays Medltatlon wlth Nireex• Exerclse with Mellssa Mlndfulness Cookory Autumn Lunch @ Holiday Inn Learnln8 drop In Casa Nostra restaurant 8olton Uttle Theatre Chrlstmas lunch Holiday Inn Carer Xmas Lunch .. Red ilon Volunteer Get-to8ether Pl3nnlnR ¥our Future.. K¢•￿e¥ Plannin¥ your Futurt: Thlckerford Welfir¢ eenellts.. Kearsley Plannln8 your Fuiure.. Westhouqhton Welfare 8eneths workshc¥J .' WesthouKhton Welfare BeNefit5 workshop.. Thicketford Valentlne Lunth @ Holiday Inn Carer & Cared For LearThin8 Day Learnth8 Day LearninE Day Learnlng Oav Learrting D3v Carer only Carer on Learnin8 Dav LearTh1￿ Day Leafnlrw Day C•fer & Cared F¢r Learnlng Dèv Learni￿ Dav Learninx Oay rer & Qred For Leamini Day Carer onlv rer only Carer & Caied For Carer only Leamlnl Day Leaming Day Le•rnin8 Day Leamin8 Day Leoming Dav Learniw Dav Learn&￿ Oav Carer & Cared Fo 8 sessknn5 x ZOOM Caficelled.. Cwerns re Covid 13 5e5sionsl ZOOM zoom ZOOM ZOOM Low nurnber5 due to ¢oncerns re Covld Low number5 du¢ to concerns re Covid Corttinuini lortniBhtly-. in person & ZOOM C•ncelled.. cO￿r￿S re Covid Can￿lled.. Concern5 ie cO￿d 12 5es5ion x ZOOM Con￿￿￿[nI fortnlghily.. In person & ZQOM 10 sesslons x ZOOM ZOOM io io io Low numbers due to ¢onc¢rn5 re Ct)vid CarKelled.. Concems re Co¥ld Ful￿ booked Low numbers d¥e to cOnC￿n$ re Cov5d Low n￿rnbe￿ due to conc¢rn5 re Ctsvld Low numbers due to Mncerns re cO￿d C•ncelltd: Concems re Covid CarKelleJ.. Concern5 re Covid Low nurnbers due io eohcem5 rt Covfjd Cancelled.. Cortcern5 re Covld Cancelled.. Concern5 re Covid Cancelled.. Conceff15 re Covld Low numbers due to concerns ￿ Covid Low numbers due to concerns re Covid 25 29 18 25 24 30 Coffee & Chat 0I8ltal Skills x tElephone l online AGM and Carers Rights Day event Carer only Le¥rniD8 Oay On8o¢n8 from prevlous year On80in8 from previous year low numbers due to concerns re Covld io General event 65 DLttrlbuiW of PPE Gloves 55,3W dlstrlbuted 14.350 distributed 28.550 dIstrfb￿ed Aprons Masks P38e 12

BOLTON CARERS SUPPORT Trustees, Report For the year ended 31 March 2022 AOIIEVEME14TSAND PERFORMANCÉ Iwntknuedl CmsultlnKw￿ ¢>w ¢•rers Throughout the year we have been proaclively contxknnl our carers and listenlni to the need and sUPPOrt requlred throuoh 5uth extraordinary 16rnes. Leatning from thi5 perK>d is cuirentty bein8 urHlertaken, wlth a Second Imyct report bein8 prc4Juced. followln8consultatlon wth our carer5 Ind t￿l￿n￿er$. F￿dIn# We wlsh to exp￿$5 our thanks toThe mat￿￿¥1 Lottery Coff4nunlty Fund, edton Coundl and CVS Bolton's Fund for continued lunding for supportlng our work This year h•$ seen a Steady successlon of yants warded. We were partI￿LIrty pleased to bp stscces5ful In receiving a zrant from Eric Wrfght wlth whom we have arb emcdlent relatloThshlp who had prevlously paused ihelr fundlng Stream but subsequently reopened it. We were also delighted to receive fvndlrq frorn CV5 Oolton's Fufjd w allow us to try and wlth somè cornmunltles whlch we ht Stru￿Bd to pre¥￿1V re&h. We recelved our second don*lon Is a result of your yrtlupatlon in our partnership lotrery ￿th Bolton Hosplce. Thls Is an e•5ywayforyou to help both us. and the h05plct. •nd also have tht ¢hance to win a substantlJl prizt for yourself. Lookln8 Inio the next star we have SO￿ Si6nffjc•nt work io do to ensure we secure the future of some ouv I￿88eSt projects. Ath¢ugh hampered by the pandemk lor lh¢ last 2 years we I￿ still trWn8 to di¥erslfy the sourc•s ol our fundln8 and are •150 corbtlnuln8 to buld on the irust our lunder5 have shown In us to umtinue delfverfn8 what Vow ￿ carèrs, need. Apprqcl•thn of volunt•efS The contrfbution made by cafefs and fomier carers who art ¥olunteers is enormous. Volunteers ￿1P staff members wlth.. new51ettef mall-OUts.' events for (arers.. and deliver workshops and craft acti￿ties. The staff and tTu$iees wlsh to thlnk 811 our ¥olunteeT5. Feedb•tkfrom c•r•rs Yhe only praimiilc help I've r•celved Is from Bolton Carers support 5in¢e the start of ihe pandernlc. A he addltknal inwffle now be used for • ￿ttIng In8 servlce and other thinvthat wlll hdp us to keep peclally in these difficult tymes. i am yatefu for the help ind suppon we rrfei¥ed." 'Pride was eventually overcome with comrnon sense and wlth the right ad￿te and help wlth davntin8 •dminlstratlon our problematK flnanclal issues have been re501ved. Our quality of life hos Improved con5idefably. We send our sincere thanks.. 'Elalne's help w)s mud) needed ai a time when thin8$ had started to get out of £￿tr￿. The extra income wa5 much needed as its now glving us the thance to not feel as anxlous at what and how WÈ ￿11 be able to do aThd afford help. Thank vou for your time and empathy in improvin& our financial Siluat￿>Th.. Page 13

BOLTON CARERS SUPPORT Tru5tees' Report Forthe year ended 31 March 2022 ACHIEVÉME14TS AND PERFORMANCE Ic¢rtlnwdl -1 can soy •nythinR that Is on my mlnd even the netètlve thoughts. He wlll remlnd that l am not alone or awful because others thlnk and Say the sarre In my posriion. He Iso remlnds me to try and think about my needs which I do ￿e￿e(t.- -1 enjo¥ my chats and am able totalk bwt thlny that are 8ettlfii me down. thinis that I haw dorse whith are enjoyable or. on the other hond. evaryday tasks that I have Strug￿& to ope with. I Itel. through our chats. that I ha￿ known Laurent for numberof year¥ he15 50 good and • very eood liste￿r.- -￿thOUgh I can't 8et to coffee mornln$s anLI tvents because l am busy looklng after my son. It is re•ssurlne thot l £aFt speak to someone if I have any prtsblems and It is very nSce to be able to have a chat wlth someone on the phone." '115nd that the belrlendini servlce has and Is hdplng m• thank you. It has helped to focus ¢)n Iwe whh your help nd supported me with my ylef." hank wju so muEh lor beln8 he￿￿1 ••rfr, you h•¥• p my mlnd at ease • kil. You vieretrtry kind 4nd hewyl, 4nd l apprectsie l< Is I was well out of rtydepth t¢)thy.' "A lot ofp•Q￿e must 8ratelul for this Se￿(e ènd w¢￿Id, probably. be feeling a bit vulnerable without ii. Thank you for P￿dIn# thes¢ services they are my I￿ellne." 'Thi5 5eThice Is absolute￿ e55enilal Possib￿ mgre 50 hthl¥hted by the pandemir when vulnerable people were very Isolated. I found my contact really e55ential durlng my role as a fvll-time tarer for rny wife. Sathy. she Is now In a horne lull time. ThaThklulty my support hasnl wded. I wasn trained to b a carer. It is someth1￿ thai I had to adapt w. The older you are, I feel the more thi5 seNice is es5entlal.' 'Rechurying my butteries ond meetlnq up wlth people I nowroll myfriends. Thonkwi.. "It Is good to be able to talk to Someone outslde ol myfamlly and Say what I feel abwt how thlr85 a￿ goin8 In my ITfe.- 'It was 8reat to be able to 5t 8et awaylor a touple of hours and be myself." Page 14

BOLTON CARERS SUPPORT Tru5tees' Report Forthe year ended 31 Mar¢h 2022 ACHIV4EMENTS A140 PERFORMIIXE l¢ondNJedl 'Very enjoyable away frorn the pressure of caring for my husband Ind able to relay In otherf5 companv.... Oh, and the food was excellent." 'The meals out a￿ really good, and meetin8 Other Ilke-minded carers make5 voy reaNse thai you're not alone." "Arl on Z￿rn.. is qulte arl experlence which the 8roup are able to challenge drawln8 all together Ind eath glve thelr own creation.. very therapetjtlc aThd great tompany that 15 Bood for mentsl health." e workshop (Plonftlngfor the fvtvrel wos oreut. It allowed me to qet o¥¢ meet newpeople ond leorn whar I need to do tQS9rt ourAuture.' 'It gives me o smollomountol¢lme to be myselJond re<onrtert wlth yoqo whlch I didyeor5 ago. I wus wekomedinto thegrtsup ond thoroughfyenloy every mlnute of peo¢¢ ond rneditotloft." 'Ju51 to havt the opportunlty IQ get •way from caring tor short time and meet up wlth others TS lantastk.. 'IYs brtiitoftt thot Icon getInb￿Wed wlth Nifeexo fmeditotlon? by ZOOM. I cvn'tget to the Cent￿ b(rt reglly etyoy thesession&' .1 realty enjoy the careT5 walks, rnettln8 other tarevs and hawng o chat really theers me up." e cr4ft lesson5 run byzoe have been ama11￿. Drawlng has never been a stron8 point of mine. I can say I have feallv enjoyed the 5esslons. They have given me confidence ènd I ave found them very thefapeLtti¢. As a rarer theses sessths have w¥en me some-me time"" -Feel 50 rnych better after chattingtoday, very grateful for the tlme and didn't feel lushed. I felt Comfortab￿ enough to open up in a way I Can't do with famlly and friends" "I leel so much better after1￿kin8 apirs today and having some of the thin85 explained. The support from BCS has been ama2in& I can't begin to exp￿￿ what a dlfference bt make5 knowin8 1 Can tum to BCS. I realiv do appreciate theirtime and effofL" Page 15

BOLTON CARERS SUPPORT Trustees, Report For the year ended 31 March 2022 FINANCIAL REVIEW The 2021-2022 flnandal year saw contInL￿n8 furtdlwfrom Bolton Council and The N•tlonal Lottery Community Fund. Prln¢lpl lundkn8 y>urt The princlpal fundln¢ sou￿¢$ ha¥e been prtr4ided by: Bohon Cwn¢ll IAdult Services) whth funds the 24 ￿r helpllne and Informatlon seNce and Telephone Befrlendlng ser¥kÈ. The National Lottery Communlty Fund whkh fvndsthe Connerted and Infomied prohocL The trustees ¥Ash iothank all ourfunders for their supporL Funding In 2021122 £80.C( É60,( £40,rfQ £zo.oc £0 The Natlonal Lottery Community Fund Bolton Councll The Natlonal Lottery Community Fund Bolton Coun¢ 9,051 £99.294 Page 16

BOLTON CARERS SUPPORT Trustees, Report For the year ended 31 March 2022 STATEMENT OF TRusfEES RESPON51BILmES Cornpllanu wllh Ac¢wnlthK 51•nd• The trustee5 (who are also the dirertor5 for the wrpose of companyl4wl are responsible for preparlTh8 the Annual Report aThd the finandal ststements in accordance wrth ap￿1￿ble law •nd re8ulatlon ompany law requlres th? trustees to prepare flnancial ststements for eath flnanclal year. Llnder ihat law the trustees must prepare the financia1 statemenis in actordance wsth Uniied Kill8dom Accepted Accountlng Practlce (United Kln8dom Accouniing Standard5 app1kab￿ lawl. Under cornpany law the trustees mvst not approve the fit)arKlal 5temersts unle55 they are 5allsfled that they a true and falr ￿eW of the state of affalrs of the charltable company and of the Incomlng rtsour¢es and •ppli¢atlon of r•sowces. IndudSn8 the Incoff afid expendlturt, of the charltable company for th•t period. In preparlng these Mnantlal si•tementS. the trurtees art requked to.. select suitable ac¢ountiw policlès and iheTh appty th•MCon￿$tent￿. obserye thè meihod$ prln¢lpks in the tharitles SORP,. makeludlments and a(countln8 estimates thai are re4sonaNe and prudent., state whether appllc3ble UK Accounrin8 stsndards ha¥e been fdlowed, subiert to ¥ny mattdal departures dlxlosed and explained In the finan¢lal 5tit¢ments,' •nd PTEp•re the Ilnandal statemertts on the ujncem basL8 unless It Ls In¥pproprfatt io presume th•t the charltablt compaThy ￿11 contlnue to opernte. The trusteès are re5ponslble for ketpln8 adequ￿¢ èttountlng re¢ords th•t arè suffklent to show and expl•¢n the chirit•ble ¢ornpany's trinsart10Th5 and dlxlose wrth reasoThable ac£urxy at afiy ilrr the financlal posIt￿n ol the tharIta￿e £ompin¥ and enable them to ensure that the fin•ncial ststemtnts compty wtth the Cornpanle5 Att 2LX16. They art also responsible for safe8uardin8 Ihe assets of the company Ind hence fcrf taklrtg re350nable steps for the preventlon ind detection of fraud and other Irre8ularltles. Tht trustees th¥t x> hr Is they ire aware, there is rK inf¢ym•tlon relevant to these Iln•ncl•l st¥ternents of whlch the charltable ￿mPan￿$ independent examlner Is unawa￿. They have taken all the 5tep5 th•t they ou8ht to have iaken as Injstees In order to make thtrnselve5 aware of any relevant informa￿￿ and to estab115h that the charltable company'5 Independnt £xamln¢i Is •w•re of that Infomiatlon. intsmil ￿ntrOl$ •nd rlth man1pm￿l The trustee5 have ovtrall reSpVn￿bIlity faf ensurlnl th•t the ch•rty has Jn approprlate 5Y5ttm of controls, Includin8 financlal controls. The charity'5 5YSterns of Internal ¢oTrtrols are desi8ned to yowde reasonable assurance agaln51 m•i¢rlal Ilnanclal MISState￿nI or1055 to the C￿rity. Trustee% examined the malor strateglc. buslness and operntlonal risks whlth the chartty laces and a form¥1 risk managernent process is In operatlon arross the tharity, Wlth a rlsk management poliry ond ¢lisaster reco¥ery plan In place, and reviewed and updated anmalfv. PotenJal ri5k5 •re assessed as to their likelihood and imp3Ct and the consequent art5ons Thecess¥y taken to Manage those risks. oihei management pr(wses In ￿3¢ Include:. re¥ul•r reV￿W of flnandal rnana8emeni reports cOM￿￿n8 income aryd expenditure wrth a¥reed budgets and ￿ar￿nd forecasts: ongoing re￿ieW of a resen￿5 policythat trke5 account of the risks of streffG of income and expendlture,. and rewlar re￿W ol insuraft(e Eo¥er to toke accountof poiential rfsks15uch as buslrtess continurtyl. The Irustees are satisfied that appropdate artions arè beinE taken to martage rlsk and thai the tharlty's Internal controls complywith the zuidelines issued by the Charity Commwion. Uablltle5 In the event of the company v•indlnB-up. members and those who have ￿Sed to be a member withln oThe ytor of SLKh an event have guaranteed the Ilabllities ol the CL￿panY tothesum no¢exceedIn80r￿ PDund eath. Pa8e 17

BOLTON CARERS SUPPORT Trustees, Report For the year ended 31 March 2022 STATEMENTOFTIWSTEES RE5PQNSIBILmES Iffjntlnuodl The twstees Invest surplus fund5 kn h￿h r•te deposit aC￿￿ntS untll requlred for￿ charftys use. Res•vAs polky The ¢h•riV5 pollcy is to invest funds in the On￿￿￿￿ expansion of the work and rea¢b of the charlty but to retain sufficient levels of uTrrestricttd reserve5 10 enable us to contlnue Our 5tr4t¢glc artNities. In order to allow trusttts to meet thelr day-to4ay responsibilities and to ensure that It contlnue5 to operate on ¥ sound b•sls. The trustees crin$Sder the fSnancial posltion io be satislartory and funds hdd are suffidentfsx: the wrcha5e or repL%•nent ol eguipm•)t Ind fuM￿ure. $ervice developrnent to al￿W lor the $eMing up of new proiecls and extending exlsiing projects,. con¥n8en¢y resources to allow the charity to be wound up in an ordeth lashion in the event that Tt ceases to operate. Golni Conc•rn The instets belleve that thero •re ￿ m•teNal urKertaintles ihat ￿11 Into doubt the charlty's •tslity to tontlnue Its actfvltles. The accounts have therefore been pi•p•r¢d on the ba￿$ that thtcharity Is • 8olr ¢oncern. Th Iru¥t•es report w•s appro¥•d by lh• Manwm•nt Cort￿ Ind sn*d on115 behill by. Ch•lr of Bolton Car•rs Support Datè Page 18

BOLTON CARERS SUPPORT Independent Examiner's Report to the Trustees of Bolton Carers Support As at 31 March 2022 I report to the truMee5 (who are 4$0 Olrtrtors for the purpose of company lawl on my examination of the fithanctsl statements of Bolton Carer5 Support I'the charitswe (Ory￿n￿l for the ye•r ended 31 March 2022 whkh comprise the Statement of Fin•n¢lal Athltles. the Balance Sheet. the Statement of Cash Flow5 and related notes. Aesponslbllftles •nd basls ol teport As the trustees ctf charltable company you are res￿nSIble lor the preparatiDn of the finandol stattments In ac£ordarKe wlth the requ1￿Ments of the Companles Act 2(X161'the 2C#)6 ACYI. H3￿nI satlsfied myself th•1 the finamal oatements of thE Charitable company are Thot required to be audlted under Part 16 of the Art and are eligible tor Sndependent examlnatkn, I report in respe¢t of my examlnation of ihe charltable company's Ilnanclal st•ttments tarried ￿J1 undtl sedlon 145 of the Charities Act 2011 1.the ZOII ACVI and In carrying Out mv examinotlon I ￿¥t Idlrth¥ed all the applicable Dlrertlons y¥•n bythe Ch•rity Commi551on under Secti￿ 145ISllbl ol the 2011 Act. An Independent ex•mlnation does not Invdve BatherirNg all the ewdence that would be required In an audit Ind consequentty does •ot covr all the matter5 that an audknr consldefs in gNln8 their oF4nion OTh the fln•ndal statements. The planning and COAduct of an audit soes beyond the limited assurance that an inoependent examination tan provlde. consequent￿ l express no oplnion as io whether the finand315taternent5 presént • Xrue 11￿ and my report Is Ilmlted to those 5peclflc matter5 set out in the Independent exam1￿￿$ staiement. Ind•p•nd•rt •xamlnrfs statement Slnce the charitable COrnP•nTrls 6r05s IrKome exceeded £250,(￿ your examlner rnurt be a member of • ljody lisd In sectlon 145 of the 2011 Act. I confirm th?1 l am qualified io undertake the examiTh•tknn because l am a member ol ICAEW, lthlch 19 one olthe Ilsted bodles. I have completed my eximinatSon. I conllrrn that no matevlal rnattews havè come to my •ttentlon In ¢onnertlon wlth the examlnation zlvlry me cause io bellevt thai In any rnaterial respect: accounting records were r￿1 kept in respert ol the eharit•bk comyny 45 r¢¢wI￿￿ by se¢Uon 386 of the 2tK)6 Art,. the flnanclal $tatemeni$ do not accord wlth those records,. or the flnanci•l statements do not comply wSth Ihe accountln8 re4uirements of settion 396 of the I￿6 Art other than any requlremeni that the ftnandal statemen1$ 8W¢ a'tnje and talr ￿tW whlch Is not a matter considered 35 Part of arb Independent examinatlon,. or the flnanclal sutements have not been prepared In actordantt with the Yrthod5 and prfnclples olthe Statement of Recommended Practsce for accoufitlng and feportin8 ty charlties applkable to ¢harltles preparin8 their actounts In accordance wlth the Flnandal Reportin8 Standard appl￿b￿ In the UK ind Republic of Ireland IFR5 1021. I have no concern5 and have corne across no other matter5 in ¢onneciion wlth the examln•¥on to whkh attentlon Should be drawn in this report ￿ order to enable a proper understanding of the fin•Klal statements to bE leached. Us• of rny repwt Thls report Is mide solely to the ¢hariVs trustets. as a bth. ift acrovdance with sethon 145 of the Chèrities Art 2011. My work ha5 bEen wdertaken 50 that I ml8ht state to ihe thariirfs trustees those matters l am required to state 10 them in thls report and for no other purpose. To the fvllest extent pemitted ￿ law. I do ntst accept or assume re5pon$lbility to anwjne otherihan the tharity and thèchariws iwstees as ¥ bool, fty my warl for this report, orfor the oplnlons1 have forrntd. MQQaL Mithael Garrett FCA KayJthn50n Gee Limited i oty Road East Man£he5tef M15 4PN Date 16 November 2022 Page 19

BOLTON CARERS SUPPORT Statement of Financial Artivitles {including Income and Expenditure Account) For the year ended 31 March 2022 Tot Tutal Fund5 2021 Funds 1022 Fynd5 202Z 2022 INCOME lrtomefrom don•tions and l•qxl•s Core Incom 32￿95 31,595 17.351 In¥qsiment In￿rnI 191 221 NHS 8okon CCG 8olton Councll The Natlonal Lottery Commurjty Fund E Wright BoltoTh CVS Othtrcharf(able ¥tlvMes 3,803 105.128 121.030 S.$63 10,559 21.431 99.294 99.051 zo.ouo 15.393 99.294 99,OSi io.tyjo 15.393 3,776 3.776 Totsl In¢orn¢ 231.738 180.307 285,086 EXPENDMIRE Eyendftur• on th*rttabl• arUdtl•• NHS Bolton CCG eolton Counfll The National Lottery comm$Jn￿ Fuhd E Wri8ht Bolton CVS other charitable ￿tI￿tIeS Govern•nce c05t5 oiher re50ur¢es expended 3.803 105,128 121,030 5,563 10.S59 21,431 3.521 3,907 99.294 99.051 20.000 15,393 99,051 ZOA ISJ93 4.161 39.726 4.161 39.726 Tot•1 •yndlwre 43.887 23J.738 277,625 274,942 Il•1 Income (eXp•nd￿￿fej Funds at l Aprtl 2021 2￿81 10,144 78J12 68.668 Funds It 31 Marth 2022 81.494 8IA94 18￿12 Page 20

BOLTON CARERS SUPPORT Balance Sheet As at 31 March 2022 2022 2021 Flxed •sMts Tan8lble frrted assets 422 Current 8sxt5 Debtors Cash at b•nk and In hand Ji 188 Jllm2 108.471 162,663 3111,190 271,134 Crndtors.. •rnounts l•llthi du• wlthln y 1237.1321 1192,7441 N•t ¢urieni asts 81.058 78,39) Ilèi a55eli 81.494 78.812 Funds R•rtrkt•d lundi UnrtMrlrt•d fur￿• 15 8L494 78,812 Totsl lynth 11.494 78,812 The dlrertors wTh51der that the company b eThI￿￿d to exemptlon frorn the reqylfernent to have an audlt under the pro￿51¢￿$ of 5ectlon 477 Ihe Cornp•nle5 Ad Z006 Ithe Act? and rnembers have not required the company to obtaln an audlr for the year In quest1￿ In attordance wlth secllon 476 of the ACL The directors icknovAedge thelr responSI￿lIty for ensurln8 that the cofflpany kee￿ iccountlng receds which cornp￿ with settth 386 of tht Act and for preparin8 flnantlal Statements whkh 8lve a true and labr view ol the state of affairs of the ¢ompany a% at 31 Marth 2022 and ol Its net income for the year then ended in accofdance wilh the requirements ol settion$ 394 and 395 of the Act and which otherwise comply wlth the requwemenis olthe Compan*s Act 2(¢6 relat1￿ to the finarKial ststements 50 far as applkable to the company. These accounis are prepared In accordance ¥thh the special provlslons ol Part IS ol the Companies Art fe13tln8 to small ¢ompaDles and consiitute rhe aThnual accounts requlred by the Companles A¢t 2006 and are for circulation to mernbers of the company. The fln ststements on pale$ 20 to 27 were JpprrNed by the Bowd ofTrustees: Da￿d Ruane Trustee sirr￿tI Thompson Date 1>/,, /92. Page Zl

BOLTON CARERS SUPPORT Statement of Cash Flows For the year ended 31 Morch 2022 1022 2021 N•tush flow from OPQfatln8 •ctibitr¢S 155,577 22.721 sh flow fr¢•n Inv•sth¥ dcU¥lt Purchase of tan8lble ftxed assets 12391 12391 Ch•np ush •ttd cash •qth•lwts In the ￿•r sh and equl¥al•nts tro¥htf0v￿fd 155.339 22.721 162.663 139,942 C•th •nd •qufv•knts urrled lor*ard 318.IKJ2 162.663 C•ih Ind uih •qufval•nts r•nthts ol: Cash at bank and In hand 31JJ.LX12 162,663 Net uih flowfrryn •d¥ltl•s Net Income lexpendttufel Depfeclatlon Ilncreasel decrease In debtors IDecreasel Inc￿4>e in creditoys 2.612 224 108.283 10,144 375 1102,1301 114,332 155.577 22,721 Pa8e 22

BOLTON CARERS SUPPORT Notes to the Financial Statements For ihe year ended 31 Marth 2022 General Information 8ohon Carers Support 15 a company limited by guarantee withcoJi capital and was registered urtder the C¢Jmpanies Art 1985 on S April 2￿0 wth the re8iStratioA nurnbef 3965369. Bohon Carers Sypport 15 4$0 a ￿SIstered charity, number 1082166. and was reglstered with the Charity COMMIS￿On on 2S August 2(￿). The charrty constitutes • publlc benefft entity as defThd * FRS 102. The financial statements have been prepared In accDrdance with A¢countlng and ReForting by Charlties: Statement of Aecorn￿nded Prattice applicable w charities p￿parIn& thelr accounts In a¢¢grdan¢¢ wsth the FInarK1￿ Re￿￿n8 Standards applkable in the VK and Republlc of Ireland IFRS 1021 issued In October 2019 and the Charities Act 2011 and UK Genernlty Accepted Practke as ￿ •pplles from l January 2019. A¢¢OuDfj￿ pollcle5 B•ils of pr•p•rathn ol flnand•l rtat•mwrts Th4 financ1￿ siatements are prepared on a 8¢ln6 c¢Jncem b•$15 under the hlstodcal CO￿ ¢onven￿On. modified to Include certaln rtem5 at fair value. The finandal statements are pre￿red in sterllng whkh Is the funcdon•l currency of the ¢harfty. The $18niflcant •cc4)untln8 pollde5 •pplled ln the preparatjon of these finand•l Statements are Set out below. Thest poll¢le5 hfft been ¢on51stentty applled io all Ye•￿ pres¢nttd unless otherwise 51¥ted. In¢om• All Income 15 included on ihe Statement ol Finandal hctkdtles when the tharity is le¥alty entitled to the Income and the amount can be guantlf¢ed wlth ￿asOnable 4ccurary. Income from donatlons 15 Indud•d In the accounts forth¢ perlod in whfjch payment wa5 iecelved. Investm•nt Income compdses ot Interest ind Is accounted lor on • receivable basls. Grants and contract IrKome recelvable Is uedited to the SOFA in the peflod in whlth the charlty becornes en￿tled to recelve the or3fit. Gr•nts whlth We for a speclllc future perff￿ are deferred to that ptriod. Exp•Adltu All expendlture is acujunted for on an xcru315 ba51$ •nd has been ¢lassrfled under headlws that aqvega￿ all costs related to thai ce80ry. Where costs unnof be dirertly attrlbuttd to particulèr headln8S they have been allocated to adfvltles on basis ¢onslstnt wlth the us¢ ol resour¢es. ÉxPend￿Ure1s recognlsed when Tl IS irfurred and Is reported 8ross ol reled income on the followln8 b•sis-. Costs of Benerallne fvnds C￿npr￿e ¢osts •SSOCiated wtth attra¢tlry ¥duntary income * the wst5 Of other Incom generated. Charitsble expendrture Comprf￿ dlrert expenditure irKludlng direu stsff cost5 ttribvtable to its actlvltiés. Wher& costs cannot be dlrettly attributable. they ha% been 11k￿atEd to aCt￿ltIeS on • b3515 consistent with the use of resources as destribed below. Govemance costs, Includini those Incurred In the 8o¥ernan￿ of fjts a￿ts and are direaty 355oclated with constrtutlonal ènd stutory requlrements. Tanifjbl fi￿d iH•ts Depreciatlon on fixed a55tts S Pfovlded at rates (alculated IL) write off the c05t of eKh •sset ¢)¥er its expetted useful life a5 follfM.' FixLure and Fittin85 Computer Eguirxnent 25% straight lime At each balance sheet date, the company re¥iews the amounts of rts fixed 35seis to detemine whether there 1$ any Indicètion that any btem5 of tangib fixed assets have suffered an lrnpolrment loss. If any suth indicatlon exlst5, the rero¥erable amotsnt of an asset 15 eStirn¥ted in order to detemine the extent of the impalrrnent 105& il any. Where tl Is not POS5ible to estimate th¢ recoverabk amount of the asse¢ the company estimates the roco¥pralAe 4mDunt of the cash- 8eneratin8 unnto which the a55et belon8S. Pa8* 23

BOLTON CARERS SUPPORT Notes to the Financial Statements For the year ended 31 March 2022 F￿d balances Vnremrlcted funds art incoming resour￿$ recei¥7ble or 8eneratrd for the objects ol the charity. Witho￿ restri￿0￿, and are avallable as general lundsto be applled as the charity sees fiL Restricted funds can On￿ be used for particular restrlcted purpose5 wlthln the oblert5 of the tharity. Restrictions arf5e when specified by the donor orwhen fvnds are ralsed foT particul•r re5trftted purposes. P•nslon (osts arml other poA-reknnent b￿•￿$ The chayfjtsblt Mmpany Contr￿¢5 to Stakeholdev pension schemÈs chosen by individual ern￿0vee$. Contributlon5 payable to ihe stakehoklers penslon xhemes •re charged totht ststementof Finandal N£tN¢Des in the period to whlch they relate. Debt¢ry ¢rndlloYs r¢t•l¥•bWpay•b￿￿IthIn yt•i Debtors and creditors wlth no stated Interest rate and or pwble wlthln ytarare rKorded at trans1￿On prlcé. Any losse5 èrlslng from Imp•lrment are recognlsed In expendltur•. Tix•tlon Bolton Carers Supwi is • reprtered charrty and h•$ no Ikibllttles to taxatlOA. It Is able to recover tax¥tson on Glft Aid and Irwestment Income. Golni con¢ern The flnanclal staternertts h•¥e been prEpared on • gdn8 ¢orKern b•sls as the tfusttes belleve th•t no materlal uncertalnt￿5 o¥1$1. The trustee5 ha¥e £tsnsldered the level of lunds held and the expeued level of ¢ncome and expendlttsre for 12 months from authorislng these fifiancial staiernents. The bu¢8eted Income and expenditure Is sufflaent wlth the level of reserves for the charity to te able to continue as a 8tyn8 concern. Investrn•nt Incom• Totsl 202Z Total 2021 2022 2022 221 Deposlt account interest 4 Inc4n from ch•ritsbl• •rthAfl•s To1•1 Funds 2022 Total Funds 2021 FurAs 2022 Funds 2022 NH5 Bolt¢n CCG Bolton Council The National Lottery Communlly Fund E Wrlght Oolton CVS Garfield Wesiori E D Befrf¢ndln8 5￿ce Éuropean So£lal Fund February Fund Other charitable arti￿tIeS 3,803 105,128 121,030 5,563 10.559 4,225 2.396 14,699 iii 99.294 99.051 20.000 15J93 99294 99ml 15.393 3.776 1.776 13.776 233,738 247.514 267,SJ4 PaEe 24

BOLTON CARERS SUPPORT Notes to the Financial Statements For the year ended 31 March 2022 2022 2021 Unrestrirted Expendlture Ac£ountancy and irsdependent examination fee5 Trustee expenses 3.930 2Ji 3,265 256 4.161 3,S21 NetIn￿me 1•X￿d11￿e} 2022 2021 Net incomlw resources are statéd afterchargfin8: Independent examiner's lees Depretlatlon of tanglble n¥ed assets 3.930 224 3,265 376 7 T•x•tlgn The tharlt¥ble company Is exernptfrom Corp￿3￿ lax an Rs tharfjiable artPAde5. No employee rtteived remunerntlon In ¢xce55 of É60.(KKI. 9 Tiurtm raM￿•1•¢I0￿ •nd •xp•n None of the trustees rece￿ed •ny remuneratson during eliher of the two yeais. Expenses rdmbufsed to trustees ?mountln8 to £23112021: £2561 were pald durfTr8 the￿ar. 10 T￿￿le flx•d •ssell Hxtures & Computer fSttlNs ¢qulwn•nt Tot•1 Co51 or vilu•¢lon At l Aprll 2021 Additions 26,528 239 16.355 42,883 239 At 31 Marth 2022 26,767 16.355 43,122 O•pre(l•tlon At l April 2021 Charge forthe year 16.357 16,105 124 42.462 224 At 31 March 2012 26.457 16,229 42.686 Net book value 310 126 At JIM•rth 202Z 251 422 At 31 Marth ZO21 171 Pa8e 2S

BOLTON CARERS SUPPORT Notes to the Financial Ststements For the year ended 31 March 2022 2022 2021 11 Debtors 108,471 Tr3de Debtors IBI 108.471 12 Cred51ors: affi0￿ts fJ115rf ont yur 2022 2021 104 liJ86 225.442 1,869 8,OCX) 182.875 Trade CfedltQfS Accwals Delerred i￿¢￿t Inote 131 237.132 192,744 balan¢• 41

1 March 202Z 13 M+J¥•ment In df•rr￿ Inco 2021 uillis•d Unu￿115•0 Fwds 100.L 10,301 8.583 7,769 s4.C￿￿ 100,00) 29,276 24.899 47.769 NHS Bolton CCG BO￿On Councll The Natlonal Lottery C<mmunlty E Wrl8ht Covid Erner£ency Fund. Core 5•lary CVS- Lt•der5hlp Monie5 CVS- Bolton's Fund Re5I1ien¢e Grart CVS. 8olt•n'5 Fund Dl8lt•l Induslon cvs- The Haulgh 818 Local Fund CVS Community Outrea¢h &4MÉR CVS Connectln8 People 29,276 24.899 47,769 110,3011 18.5831 17,7691 154.O)01 B,SOO 8.500 815 1,333 74 18151 11.3331 1741 13,829 1,170 13,829 1.170 2.875 18L8751 125.442 2Z5A4Z 14 P•n$l￿ <•mmltments The company operates a defined contribU￿￿S scheme. The a55ets of the Kheme are held Se￿ratelY from those of the company in 3n Independently adrninistered fund. The penskn ¢OSt charge represents contdbut6on5 payable by th¢ company to the fund and amounted to £13,08611021- £13.9801. Page 26

BOLTON CARERS SUPPORT Notes to the Financial Statements For the year ended 31 March 2022 Palwc• •t 31 M¥rch 20Z2 at IS Mo¥em•nt In fw 2021 Incom• Exp•nsu Tr•nsfa R•rtdts1 fvnds Gew•l Rertrlcted Funds 31 M•rth 31 PAarch 2022 Z021 Anatysh bytyP• ol IJ••t •nd Mlbllity Tafi81b￿ fL¥ed assets Net ruirent a55ts 436 81,058 436 81,058 422 78,390 8L494 78,812 17 Employew ind DITertors The average number of empett durfnuth• ￿rbod 1012021-2021.. 101 Page 27