AGE UK CROYDON (Llmlted by Guarantee) COMPANY NO.: 03921436 CHARITY NO.: 1081013 REPORT AND AccouNrs for the year ended 31 March 2025
eUKCro don ststus: Company limited by guarantee no. 03921436 Charity registration no. 1081013 The company's governing document is its memorandum and articles of association adopted on 8 February 2000. These were amended by special resolution on 21 September 2011, 17 June 2014, 7 March 2023 and 20 April 2024, Registered offi. 81 Brigstock Road Thornton Heath CR7 7JH Trustees Ms S Nicklin (Chair)- resigned 24 September 2024 Mr O Sauba (Treasurer, Chair of Finance Committee) Ms B Scanlan (Chair of Governance & Nominations Committee, additionally Chair from 24 September 2024) Ms O Khan Mr l Mannan Ms D Davison Mr C Briggs Mr K Kyei Ms C Elgar- appointed 24 September 2024 Mr M Haahr- appointed 24 September 2024 Senior leadership team: Mr S Gulati (CEO) Mrs S Underhill (Programmes Director) Mrs R Liard {HR & Governance Director) Mrs M Moore (Finance Director- to 19 July 2024} Auditors: Kingston Burrowes Audit Ltd 308 Ewell Road Surbiton Surrey KT6 7AL Bankers: Co-operative Bank PO Box 250 Oelf House, Southway Skelmer5dale WN8 6V
eUKCro don Trustees, report for the year ended 31 March 2025 The Members of the Board, who are Trustees for the purposes of charity law and Directors of Age UK Croydon for the purposes of company law {'the trustees.), are pleased to present their annual report together with the financial statements of the charity for the year ending 31 March 2025 which are also prepared to meet the requirements for a directors, report and accounts for Companies Act purposes. The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 1021 (effective l January 2019}. Public Benefit Statement The trustees have given due regard to the Charity Commission's guidance on public benefit and have concluded that the charity's purposes satisfy both elements of the public benefit requirement. Specifically, that: the benefits from our purpose are evidenced by responding to the need of our beneficiaries, in particular London Borough of Croydon's recognition that the age of a population has an overwhelming influence on health and social care needs (Annual Public Health Report, 2017). any detriment or harm that results from the purpose (to people, property or the environment) does not outweigh the benefit, evidenced by our monitoring and evaluation processes which capture client feedback, including compliments, comments and complaints. our services are accessible to a sufficient section of the Public, evidenced by service eligibility which, where applied, targets accessibility to those most in need of the setvice. Our paid-for services offer a combination of competitive rates, subsidies, discounts and free options in order to avoid restriction of the service. our services do not give rise to more than incidental personal benefit, evidenced by our service delivery plan5 and service contracts which have been designed to meet our charitable purpose. Structure Governan and Mana ement Age UK Croydon {'the charity,) is a registered charity and a company limited by guarantee governed by its Memorandum and Articles of Association. All trustees are directors of the company. Recrultment and appointment of new Trustees The trustees have a Governance and Nominations committee to manage the recruitment and appointment of new trustees. The committee members are: B Scanlan (Chair), D Davison, O Khan, M Haahr and K Kyei. Induction and trainingof Trustees Trustees, induction is hosted by the Chair, CEO and HR & Governance Director. This is complimented with an e-learning hosted by Stone King, Essential Trustee training. During the trustee journey there are opportunities for trustees to further develop skills / knowledge including financial training for trustees. Trustees can also meet with the senior leadership team to enhance their knowledge about the organisation and its services.
eUKCro don Trustees, report for the year ended 31 March 2025 Organisational structure The Board has two subcommittees: Governance and Nominations, and Finance. Strategic direction for the charity is set by the Board, in consultation with the CEO and Senior Leadership Team. The CEO, supported by the SLT, has direct responsibility for strategy implementation via the organisation's core functions and its services. The Board has adopted a scheme of delegation which sets out in detail the responsibilities of the Board, CEq, SLT and Integrated Leadership Team (ILTI. Networks and partnerships Age UK Croydon is a brand partner within the Age UK national network. The terms of the partnership are set out in the Brand Partner Agreement, which allows Age UK Croydon to develop its operating policies alongside Age UK and other brand partners, but also retain the ability to create others according to need. The partnership enables Age UK Croydon to benefit from the strength and support of a larger network, participate in national carnpaign5 and add the voice of our clients to lobbying efforts, keeping older people's rights on the national agenda while remaining able to operate effectively as a local, independent charity. We have passed the Age UK national quality standard for information and advice services. We partner with many organisation5 Wlthin the voluntary sector within Croydon to provide streamlined and relevant services. We are members of the Local Voluntary Partnership Board and of One Croydon Alliance, which bring5 together the South West London NHS Clinical Commissioning Group, the South London and Maudsley NH5 Trust, the London Borough of Croydon, the Croydon GP Collaborative and the Voluntary Sector in Croydon and is focussed on improvingthe health and wellbeing of all adults in the borough. Strategy and Governance Following several planning and discussion sessions with the Trustee Board. Senior Leadership Team, Integrated Leadership Team and Age UK Croydon Staff between April and September 2023, our 3 year strategy was launched in November 2023. We have 5 key objective5 for the strategy: Sol. Achieving sustained income growth. focusing on unrestricted income, SO that we can invest, innovate and build capacity S02. Expand our reach in our community. so that more people know about us and can benefit from our services. (Particular focus on making our seniices accessible, accessing underrepresented groups) 503. Working together to deliver a holistic client journey, making every contact count S04. Building one diverse, skilled and empowered team. We will attract, retain and nurture staff and volunteers, so that everyone fulfils their potential 505. Becoming the organlsation of cholce for funders, partners and as an employer Our strategy is guided by our Vision and Mission and underpinned by our values and our One Team One Organisation Approach to integrate our service offer and provide a truly person-centred approach to working with older residents in Croydon. AUKC will continue to deliver service against a mixed environment of challenge and opportunity.
eUKCro don Trustees, report for the year ended 31 March 2025 Fundraising actlvities During the year, we have not actively raised income from community fundraising and have not received any complaints in respect of such activity. We are not aware of any breach, material or otherwise, of any fundraising code or regulation. Historically community fundraising has played no material role in our income generation activity and therefore during the financial year we were not registered with the UK Fundraising Regulator. We have however registered with effect from 22 April 2025. The charity does not use professional fundraiser5 or commercial participators in connection with public fundraising. Ob'ectives and activities Our Vision: Valuing Ageing Improving Lives Growing Communities Our Mission . to reach. involve. support and connert people so they can age well in Croydon. Our charitable objectives as set out in our Memorandum and Articles of Association are to promote the following purposes for the benefit of the public andlor older people in and around the London Borough of Croydon: {a) preventing or relieving the poverty of older people; {bl advancing education. {c) preventing or relieving sickness, disease or suffering in older people (whether emotional, mental or physicall. {dl promoting equality and diversity; {e} promoting the human rights of older people in accordance with the universal declaration of hurnan rights. {fl assisting older people in need by reason of ill-health, disability, financial hardship, social exclusion or other disadvantage; and {g) such other charitable purposes for the benefit of older people as the Charity trustees from time to time decide; at the discretion of the Charity Trustees, to promote the relief of adults in need by reason of ill-health, disability, financial hardship or other disadvantage where engagement in such activity is considered complementary to the Charity's primary purpose.
eUKCro don Trustees, report for the year ended 31 March 2025 Our activities include the provision of: Information & Advic& we provide independent, impartial, free and confidential information and advice in the community, over the phone, by email and online. Befriendin we promote independent living by arranging home visits and phone calls from volunteers. Communi en ement- engaging clients and groups by maintaining a presence in local venues to raise awareness and highlight ways we can support their needs Communi hub- our Brigstock Road hub offers a range of activities for older people and the wider community. Healthier lifest les- we provide regular exercise classes, health checks and wellbeing talks to enable older people to manage and improve their health, and reduce the risk of falls at home by arranging aids and home adaptations which build confidence and independence. Memo Tree café- provides a much needed safe environment for people living with dementia and their family carers. Personal Inde endent Co-ordinators-we work in a person centred way helping people identify their own goals to regain independence and live the life they want to live. Our staff team of 46 is supported by 104 dedicated volunteers who work together to deliver our services. We aim to provide a holistic solution for older people to access the services they require in one place. The value of Volunteers at Age UK Croydon Volunteers are a vital part of Age UK Croydon and highly valued. They are key to much of the work that we do in all of our services as local people contributing to community cohesion and Social development, helping to address loneliness and isolation, building confidence. They offer not just their time but a wealth of experience, enthusiasm, and diverse skills. Older volunteers bring decades of experience, skill and community knowledge, while younger volunteers contribute energy and talents in areas like technology and the arts, helping to bridge intergenerational gaps. This includes the Brit School students who regularlyjoin our Memory Tree Café and Kings College students who have come to learn and to lend SUPPOrt. This blend of backgrounds create5 a dynamic, collaborative environment where knowledge and creativity flourish. Their motivation is rooted in a genuine desire to help others, not financial reward. This selfless spirit fosters a strong sense of community and shared purpose, uniting individuals around a common goal of making a positive difference. By recognising and valuing each volunteerfs unique contributions, we build a sUPPOrtive and inclusive culture. In doing so, we not only enhance our services but also create a thriving volunteer community that is essential to our mission and long-term impact. Volunteer engagement has steadily grown, with active volunteer numbers rising from 98 to 104 and available roles expanding from 8 to 14 over the year.
eUKCro don Trustees, report for the year ended 31 March 2025 Achievements and erformance Information and Advice The Information and Advice Service provides free, impartial advice on benefits, housing, care and local services to Croydon's older people and their families. The service is delivered by experienced staff supported by a team of trained volunteers. The service is flexible and person-centred delivering face to face, over the phone or by email es well as through community Outreach sessions. The team support clients to access the best advice and guidance, navigate complex issues, and sUPPOrt people to take action for themselve5 where appropriate. This increases independence and confidence in tackling issues. We generated £1,376,000 income for clients and handled 3961 calls and emails. 98% of our clients improved their wellbeing. Befriendin service The befriending serlice connects volunteers with older people who are experiencing loneliness and isolation. The serrfice offers regular social interaction either through weekly telephone calls or face to face home visits. Befriending service helps reduce loneliness and fosters meaningful relationships, supporting emotional wellbeing with a high degree of satisfaction from both volunteers and clients. During the year we supported 70 matches. Feedback from our clients: 94% look forward to their visits/calls 88% feel more connetted with their community 76% feel less lonely Communi en ement Communi Hub The Community Engagement serdice has a wide remit to address i501ation and loneliness for older people in Croydon, providing social events, activities, friendship and connections across the borough. The service integrates and collaborates with all of Age UK Croydon services to expand our reach and continue to make our Services more accessible and inclusive. We deliver a broad programme of activitie5 at our community hall in Thornton Heath. Many of these are volunteer led including Knit and Natter, Reading Group, Art Group and Choir. New members are encouraged to come along and join with access to a named person who will introduce them to other members, building a bridge when people are unsure about attending an activity for the first time on their own. In addition to the activities, the team have developed partnership and collaborative working with a number of retail outlets including Dunelm, Iceland, Tesco and Morrisons. We have benefited from support and donations for our events and parties and we have set up a regular presence at Dunelm to engage with older people in the places that they go, who might not otherwise know about U5 or join an activity. We held key events including Christmas parties, Valentines Celebrations, Easter drop in.
eUKCro don Trustees, report for the year ended 31 March 2025 As part of our plan to offer activities that meet the skills, talent5 and wishes of older people, we were able to make the most of our garden with more volunteers joining the team and two garden workshops {31 attended) so that more older people could "give it a go" and get involved, especially those people who do not have access to a garden. In total we hosted 330 classes & events, attended by 5691 attendees. 90% said attending events had a positive impact on their mental health and 86% said they formed friendships at these classes. Healthier Lifes le5 Live Love later Life brings fun, tailored exercise and wellbeing support to care home residents across Croydon. The program helps improve strength, mobility and confidence. With skilled staff, adapted sessions, and community Zoom classes, it keeps older adults active, connected and supported in a wav that meets their needs. We engaged 351 care home and community residents across 18 care homes. 94% felt it made a positive difference, 86% felt stronger, 74% felt they could do more and 71% felt more connected with other people. The Personal Safety Pmject supports resident5 to feel safer and more confident at home through a home risk assessment followed by provision of minor aids and adaptations, such as grab rails and bathing aids. Through home visits and risk assessments, the team provide reassurance to older people who are feeling unsafe and restricted in the home and garden. This service helps to reduce and prevent falls and so clients can remain independent and secure in their own homes. We helped 592 people to feel safer in their homes, reduced falls by 97%, 85% felt more confident in their home, 85% felt les5 afraid of falling and we had an18% increase in referrals. Heolthsmort Health Hubs promote wellbeing through health checks, exercise sessions and educational talks. These free community-based sessions across Croydon help to reduce the risk of falls and enable residents to take control of their health and wellbeing alongside friendship arid social interaction. A mixed program of exercise, health checks and wellbeing puts people in more control of their health and able to make informed lifestyle changes. 506 people took part in Hub5 over the year. Thi5 represented a 43% increase in attendances at hubs. 99% of our clients indicated they made healthy lifestyle changes, 82% increased their weekly exercise and 60% increased their understanding of how to manage their health.
eUKCro don Trustees, report for the year ended 31 March 2025 Memo Tree cafe Our 3 Memory Tree Cafés provide people living with dementia and their carers safe, supportive spaces in the community and also in a care home. Here people can connect, share experiences and access information and support on a range of subjects. Delivered by experienced dementia officers and volunteers, the cafés provide a varied program of enjoyable and stimulating activities such as music, reminiscence, games, quizzes and craft. Over the year we supported 161 people living with dementia and their carers. This resulted in 92% feeling confident trying new things, 88% took part in activities that they found enjoyable and 71% had more opportunities to talk to others. Personal Inde endent Co-ordinators The Personal Independence Coordinator Service supports over S5 in Croydon to maintain or regain independence, taking control of their health. A core service within the Croydon Integrated Neighbourhood Team, PICS provide a critical link between formal health, social care services and community support networks. Through personalised support and goal setting, PICS empower clients to live well for longer focusing on what is most important to them. During the year 741 clients accessed the service and 1380 goals were achieved. 71% of clients increased their wellbeing during engagement (measured by our Leaf 7 Quality of Life self-assessment tool) 81% of clients increased or maintained their wellbeing after engagement ended (measured by Leaf 71. Estste and sustalnablll Our efforts this past year have centered on two key areas: enhancing our environmental footprint and strategically maintaining our property. We've continued to champion our recycling program, signifscantly benefiting the environment. Concurrently, we've ensured the regular maintenence of our outdoor spaces. We also made important upgrades, including weatherproofing all exposed wood, replacing the cement pathway, and undertaking crucial flat roof repairs. To Safeguard our a55ets, a new alarm system has been installed, bolstering our building's protection. As we look to the future, tree works are on the agenda. A pressing issue that surfaced this year is the stste of our drainage 5yStem, which necessitates a comprehensive plan for improvement over the next few years. In an increasingly digital world, we remain proactive, collaborating with our IT providers to address ongoing cyber risks. We are deeply grateful for the crucial partnerships that enable our work. Our sincere thanks go to Sustaln Quallty Llmlted and Clty Bridge Trust for their expert15e and collaboration on our eco-audit and resilience planning. We also acknowledge Qlic IT for their instrumental role in our cyber certification, and Chequers Elettrlcal and Bulldlng serv1$ for their exceptional commitment to keeping our aging building in excellent condition.
eUKCro don Trustees, report for the year ended 31 March 2025 Financlal Review Flnancial performance during the year The charity delivered a solid financial performance in the year. The charity's significant multi-year contracts continued for Personal Independence Co-ordinators, Personal Safety Project and Live Love Later Life. New grant funding was secured from the Mercers company for Community Engagement, and a renewal of funding from donors via the Charities Aid Foundation for the Befriending service. The funding environment for charities in general remains challenging and the charity has been unsuccessful in finding new funding sources for its Memory Tree cafe and the Helpline. The Board recognised the strategic importance of both seniices to the charity and had committed part of the Special Projetts reserve to support these services. In the event, increases in core income and c05t savings, principally from vacancies meant that reserves support was not needed in the year. However the majority of vacancies have now been filled and the Board has agreed continuing support from reserdes for the coming financial year 2025-26. The charity also benefitted during the year from 2 substantial legacies which have been added to the Special Projects reserve according to the charity's reserve policy. The charity continued its partnerships with other local organisations both voluntary and statutory to deliver programmes funded by the Integrated Care Board and the National Lottery Community Fund. The charity holds the funds and distributes them to its partners without itself carrying out any substantial ser4ice delivery. One partnership {Healthy Communities Together) ceased at the end of the financial year, but the charity has successfully bid to continue the Localities Commissioning Model in partnership with Croydon Voluntary Action, along with a partnership with Croydon Council to disburse funds for household support. The funds have been included in both income and expenditure and amounted to £621,402 in the year {2023-24: £415.493). Total income for the year was £2,550,322 (2023~24: £2,311,621). Of this £875,08212023-24: £698,255) is restricted and £1,675,240 (2023-24: £1,613,366) is unrestricted. Total income therefore rose by £238.701. The major difference5 from the previous year were: legacies + £285k partnership projects + £205k - Care Home Connectors service ceased - £238k Total expenditure for the year was £2,147,048 {2023-24: £2,305,667) of which £935,883 (2023-24". £757,597) was spent from restricted funds and £1,211,165 (2023-24: £1,548,070) from unrestricted funds, leaving total reserves of £1,619,095 (2023-24.. £1,215,184). Total expenditure fell by £158,619. The major differences from the previous year were: partnership projects + £205k Ifollow5 income) Care Home Connector5 service ceased - £237k one-off costs in previous year (office move and premises refurbishment} - £97k
eUKCro don Trustees, report for the year ended 31 March 2025 The overall result for the year was a surplus of £403,911 {2023-24: surplus of £13,597). Flnanclal posltlon at the year end The charity continues to be in a sound financial position. Unrestrlcted reserves increased reflecting the surplus position. Following a review of the performance of the investment portfolio the Board decided to sell the investments and reinvest the proceeds along with remaining Surplus funds in interest- bearing cash deposits. Remuneratlon pollcy The trustees are responsible for determining the salary of the CEO. All other salaries are benchmarked against the market from time to time. All staff are paid at or above the London Living Wage. Trustees receive no remuneration other than their expenses. Investment policy The charity's investment policy delegates decisions on investments to the Finance Committee. Cash balances surplus to immediate requirements are held in interest-bearing accounts with maturities ranging from instant access to 18 months through the Flagstone platForm. These investments are securely held with various UK financial institutions that are FSCS-protected. Reserves policy The reserves policy is designed to balance the requirement to hold funds to cover risks whilst allowing the organi5ation to invest funds in projects aimed at delivering benefits to the older people of Croydon. The trustees consider that the charity should hold sufficient resepies for the following purposes: eratin resep4e to cover the position if the charity faced closure and required funds to meet all obligations in such an event Buildin and ca ital asset reserve to cover repairs not covered by insurance, improvement to the capital assets of the organisation or to allow for necessary capital asset acquisition ment re lacement reserve to cover a rolling programme of replacement of IT equipment ecial ro'etts reserve to provide flexible funding for special projects and oyganisational capacity building {e.g. staff development, research, infrastructure investment) that advance the charity'5 objectives, independent of expected income generation. The trustees review the targets set for each reserve annually and the allocation of the total available unrestricted reserve to those targets. Rlsk Management The trustees continue to assess the major risks to which the charity is exposed. Risks are recorded in a risk register which is reviewed by the committees quarterly and the Board on an annual basis. Major risks identified in this reporting period were: Income not well diversified with reliance on a few key contracts - the charity continues to have close relationships with its funders and is regularly invited to submit expressions of interest in new services. We are using the services of a freelance fundraiser to increase bids to grantmakers. io
eUKCro don Trustees, report for the year ended 31 March 2025 IT failures and security- although the charity has external support and robust security procedures, it is very dependent on its IT and this inevitably remains a risk area. Response plans are to be further developed in the coming year to address the risks. The charity has recently successfully completed the NHS data security toolkit and Cyber essentials reassessments. Future plans Several initiatives are being planned for the year 2025-26 and beyond. Some of the key initiatives are given below: Strategy for raising funds from trusts and foundations, donations and paid for services are constantly being discussed and different initiatives launched during the course of the year Continue to develop our data intelligence and use this information to develop new insights Explore Dernentia services within the borough and look for opportunities to enhance our services Develop our Engaged Client Groups via Older people advisory group and later life network - Contribute to the development of a robust VCS Alliance to ensure stronger VCS voice within the statutory system through VCSLB Enhance and explore new partnerships to build capacity and reach of our services and support. Reserves and Going concern At the balance sheet date the charity's total reserves were £1,619,095. After deducting restricted funds together with the value of tangible fixed assets, the reserves freely available to the charity were £1,061,614. The trustees have reviewed these reserves and have designated them as follows: operating reserve building and capital asset reserve equipment replacement reserve employee assistance support for operations in 25-26 special projects reserve £250,000 £150,000 £11,486 £6,000 £224,743 £419,385 Trustees established a new designated reserve for employee assistance with an initial allocation of £6,000. The Board has agreed £224,743 to support various of the charity's operations for the coming year for which there is no other currently agreed funding. This include5 the helpline which is a vital service for beneficiaries being the principal avenue through which people approach the charity for support. The charity has prepared plans and forecasts (including on a reasonable worst case basis) which provide comfort that the charity has sufficient resenies to continue to operate for at least 12 months from the date of signingthe balance sheet. 11
eUKCro don Trustees, report for the year ended 31 March 2025 Statement of Trustees, res onsibilities in relation to the financial statements The trustees {who are also directors of the charitable company for the purposes of company law) are responsible for preparing the Trustees, annual report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure of the charitable company for that period. In preparing these financial statements, the Trustees are required to: a) select suitable accounting policies and apply them consistently. bl observe the methods and principles in the Charities SORP; c) make judgments and estimates that are reasonable and prudent; dl state whether applicable UK accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; e} prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation. The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company, and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. This report, which has been prepared in accordance with the special provisions relating to companies subject to the small companies regime within Part 15 of the Companies Act 2006, was approved by the Board on and signed on its behalf. Brenda Scanlan 12
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON Opinion We have audited the financial statements of Age UK Croydon (the 'charitable companv) for the year ended 31 March 2025 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Finonciol Reporting Standard applicoble in the UK ond Republic of Ireland(United Kingdom Generally Accepted Accounting Practice). In our opinion. the financlal statements: Give a true and fair view of the state of the charitable companvs affairs as at 31 March 2025 and of its incoming resources andapplication of resources, including its income and expenditure forthe year then ended Have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice Have been prepared in accordance with the requirements of the Companie5 Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UKII and applicable law. Our responsibilities under those standards are further described in the Auditorfs responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRUS Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertaintie5 relating to events or conditions that, individually or collectively, may cast significant doubt on Age UK Croydon's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. Other Information The other information comprises the information included in the trustees, annual report other than the financial statements and our auditorfs report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. 13
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescrlbed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: The information given in the trustees, annual report for the financial year for which the financial sL3tements are prepared is consistent with the financial statements; and The trustees, annual report, including the strategic report has been prepared in accordance with applicable legal requirements Matters on which we are required to report by exception In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees, annual report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: - Adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us- or The financial statements are not in agreement with the accounting records and returns. or Certain disclosures of trustees, remuneration specified by law are not made; or We have not received all the information and explanations we require for our audit; or The directors were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage ofthe small companies, exemptions in preparing the trustees, annual report and from the requirement to prepare a strategic report. Responsibilities of trustees As explained more fully in the statement of tru5tees' responsibilitie5 Set out in the trustees, annual report, the trustees {who are also the directors of the charitable company for the purpose5 of company lawl are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charitable companvs ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistlc alternative but to do 50. 14
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON Auditorfs responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAS {UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of noTrcompliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below. Capability of the audlt In detecting irregularities In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following: We enquired of management and the finance, audit and risk committee, which included obtaining and reviewing supporting documentation, concerning the chariV5 policies and procedures relating to: Identifying, evaluating, and complying with laws and regulations and whether they were aware of any instances of non-compliance; Detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected, or alleged fraud; The internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations. We inspected the minutes of meetings of those charged with governance. We obtained an understanding of the legal and regulatory framework that the charity operates in, focusing on those laws and regulations that had a material effect on the financial statements or that had a fundamental effect on the operations of the charity from our professional and sector experience. We communicated applicable laws and regulations throughout the audit team and remained alert to any indications of non-compliance throughout the audit. We reviewed any reports made to regulators. We reviewed the financial statement disclosures and tested these to supporting documentation to assess compliance with applicable laws and regulations. We performed analytical procedures to identify any unusual or unexpected relatlonshlps that may indicate risks of material misstatement due to fraud. In addressing the risk of fraud through management override of controls, we tested the appropriateness of journal entries and other adjustments, assessed whether the judgements made in making accounting estimates are indicative of a potential bias and tested significant transactions that are unusual or those outside the normal course of business. 15
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. Use of our report This report is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditorfs report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as 3 body, for our audit work, for this report, or for the opinions we have formed. Kevin Fisher FCA (Senior Statutory Auditor) For and on behalf of Kingston Burrowes Audit Ltd Statutory Auditors 308 Ewell Road Surbiton Surrey Iff6 7AL 16
eUKCro don Statement of financial attivities and Income and expenditure account for the year ended 31 March 2025 Total funds 2025 Total funds 2024 Unrestricted funds Restricted funds Unrestrlcted funds Restrlcted funds Note Income from: Donations and legacies Charitable activities Other trading activities Investments 316,171 1,305,282 6,653 47,134 103,214 771,868 419,385 2,077,150 6,653 47,134 32,299 1.537.227 4,736 39,104 129,513 568.742 161,812 2.105.969 4,736 39,104 Total Income 1,675,240 875,082 2,550,322 1.613,366 698,255 2,311.621 Expendlture on: Raising funds Charitable artivities 49,907 1,161,258 49.907 2,097,141 34,069 1,514,001 34,069 2,271,598 935,883 757,597 Total expenditure 617 1,211.165 935.883 2,147,048 1,548,070 757,597 2,305,667 Net gainllloss} on fixed asset disposal Net gain/lloss} on investments 1336) (3361 13 637 637 7,979 7.979 Net Incomellexpendtture) 464.712 {60.8011 403.911 72.939 (59,342) 13,597 Transfers between funds 17 (59,952) 59,952 150,806} 50,806 Net movement in funds 404.760 (8491 403.911 22,133 18,536) 13,597 Reconciliation of funds Total funds brought forward Total funds carrled forward 1.184.309 30.875 1,215.184 1,162,176 39,411 1,201,587 17 1,589,069 30,026 1,619,095 1,184,309 30,875 1.215,184 All of the above results derive from continuing activities. There were no other recognised gains and losses otherthan those stated above. Movements in funds are disclosed in note 17 to the financial statements. 17
eUKCro don Company no. 03921436 Balance sheet as at 31 March 2025 Note 2025 2024 Fixed assets Tangible assets Investment in Age UK Croydon Trading Ltd Investments Total fixed assets li 12 13 527,455 100 519,525 100 120,007 639,632 527,555 Current assets Debtors Investments 14 15 194,421 810,504 414,641 1,419,566 542,274 425,000 534,688 1,501,962 Cash at bank and in hand Total current assets CredStors: amounts falling due within one year 16 {328,026) 1926,410) Net current assets/(liabilities) 1,091,540 575,552 Total assets less current liabilities 1,619,095 1,215,184 Net assets 18 1,619,095 1,215,184 The funds of the charlty: Restricted funds Unrestricted funds: General funds Designated funds Total unrestricted funds 30,026 30,875 527,455 1,061,614 519,525 664,784 1,589,069 1,184,309 Total charity funds 17 1,619,095 1,215,184 These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to members of the company. The accounts were approved and authorised for issue by the trustees on and signed on their behalf by: Brenda Scanlan, Chair 18
eUKCro don Company no. 03921436 Statement of Cash Flows for the year ended 31 March 2025 Note 2025 2024 Cash (used in)/provlded by operating actlvltles 20 113,753 (660,279) Cash flows from investin8 activities Investment income 47,134 39,104 Purchase of current asset investments 15 {385,504) (176,000) Sale of fixed asset investments 13 119,796 Purchase of tangible fixed assets li {15,226) Cash used in investing artivities (233,8001 {136,896) {Decreasel/lncrease in cash and cash equivalents in the year 1120,047) 1797,175) Cash and cash equivalents at the start of the year 534,688 1,331,863 Cash and cash equivalents at the end of the year 414,641 534,688 Analysis of changes in net debt At start of At end Cashflows Cash 534,688 1120,047) 414,641 534,688 (120,0471 414,641 19
eUKCro don Notes to the accounts for the year ended 31 March 2025 I Statutory information Age UK Croydon is a private company limited by guarantee with no share capital, domiciled in England and Wales, registration number 03921436. In the event of the charity being wound up, the liability in respect of the guarantee is restricted to £1 per member of the company. 2 Accounting policies The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows: li) Basis of re aration The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 1021 (effective l January 2019)- (Charities SORP {FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. The accounts are prepared in Sterlin& which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £1. Age UK Croydon meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s). {ii} Pre aration of the accounts on a oin concern basis The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concem. The Trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period. {iii) Fund accountin Unrestricted funds are available for use at the discretlon of the Trustees in furtherance of the general objectives of the charity. Designated funds are unrestricted funds earmarked by the Trustees for particular purposes. Restricted funds are subject to restrictions on their expenditure imposed bythe donor or through the terms of an appeal. 20
eUKCro don Notes to the accounts for the year ended 31 March 2025 2 Accounting policies Icont'd) {ivl Income reco nition Income is recognised and included in the accounts when all of the following criteria are met: the charity has entitlement to the funds receipt of the income is considered probable the amount can be measured reliably. The following specific policies are applied to particular categories of Income: Donated goods. services and facilities are included at the value to the charity where this can be quantified. The value of services provided by volunteers ha5 not been included in these accounts. For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made to the charity that a distribution will be made, or when a distribution 15 received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor's intention to make a distribution. Where legacies have been notified to the charity, orthe charity is aware of the granting of probate, and the criteria for income recognition have not been met, the legacy is treated as a contingent asset and disclosed if material. Government grants are recognised when receivable unless performance-related conditions apply to them; in which case they are recognised when the performance-related conditions are met. Investment income is recognised on an accruals basis. Income received in advance of the charity becoming entitled to it is deferred until such time as the services have been provided. enditure Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure to which it relates. Costs of raising funds comprise the costs associated with attracting voluntary income and activities for generating fund5. Charitable expenditure comprises those costs incurred by the charity in the delivery of its activitie5 and Services for its beneficiaries, It includes both costs that can be allocated directly to such activitles and those costs of an indirect nature necessary to support them. Governance costs include those costs associated with meeting the constitutional and statutory requirements of the charity and Include the audit fees and costs linked to the strategic management of the charlty. All costs are allocated between the expenditure categories of the statement of financial activities on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly, others are apportioned on an appropriate basis using a combination of staff number5 and staff time. 21
eUKCro don Notes to the accounts for the year ended 31 March 2025 2 Accounting policies (cont'd) (vi) Fixed assets Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions or those costing below £500 are not capitalised. Depreciation is provided at rates calculated to write off the cost of each asset over its expected useful life. The rates used are as follows: computer5, fixtures and f1ttings freehold land and buildings 20% reducing balance do not depreciate No depreciation has been provided for freehold buildings as the realisable value is greater than the carrying value at the balance sheet date. ASthough this accounting policy deviates from FRS 102 and the general requirement of the Companies Act 2006 for all tangible fixed assets to be depreciated, it is the opinion of the trustees that deviation from the standard is necessary forthe financial statements to give a true and fair view. Investment5 held a5 fixed a55et5 are revalued at mid-market value at the balance sheet date and the gain or105s taken to the statement of financial activities. Iviil Pensions The charity'5 employees are able to make contributions into a defined contribution pension scheme. Eligible employees are automatically enrolled unless they have exercised their right to opt out of scheme membership. Employees may choose to contribute 4% or more of their salary and the charity contributes 4%. Iviii Debtor5 Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. (ix} Current asset investments Current asset investments include deposits held with a maturity of between three and twelve months. (x) Cash at bank and in hand Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. {xil Creditor5 Creditor5 and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated rellably. Creditors and provisions a normally recognised at their settlement amount after allowing for any trade discounts due. {xiil Financial instruments The trust only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method. 22
A eUKCro don Notes to the accounts for the year ended 31 March 2025 3 Income from donations and legacies Unrestrlcted Restricted funds funds Total 2025 Unrestricted funds Restrlrted funds Total 2024 Donations Legacies Grants: NASP Mercersnhe Charity of Sir Richard Whittington Charities Aid Foundation Croydon Relief in Need London Catalyst Garfield Weston 8,841 286,880 8,841 286,880 7,620 2,179 1,737 9,357 2,179 2,000 37,500 37,500 46,250 46.250 55,000 14,860 3,000 55,000 14,860 3,000 12,500 3,616 44,800 12,500 12,500 12,500 5,200 7,500 9,375 1,389 1,950 12,500 Age UK London Age UK Emmanuel Hospital Parkin50ns UK Others Donation in kind- Ecoaudit 5.200 3,616 34.800 12,500 7.500 10,000 9,375 1,389 1,500 450 1,000 3,000 1,000 3,000 Total 316,171 103,214 419,385 32,299 129,513 161,812 4 Income from tharitsble activities Unrestricted funds Restrlcted funds Total 2025 Unrestrirted funds Restricted funds Total 2024 Healthier Ltfestyles Personal Independence Co-ordinators Care Home Connectors ICB Innovation fund Memory Tree Café Dementia café in a care home Information and advice HCT Healthier Communities Together Localities Commissioning Household Support fund 197,618 973,586 124,475 322,093 973,586 230.490 918,007 125,500 355,990 918,007 17,400 17,400 255,975 34,200 255,975 34,200 3,684 16,565 78,608 252,337 5,526 12,965 7,500 222,638 5,526 12,965 77,500 245,618 3,684 16,565 7,500 243,720 70,000 22,980 71,108 8,617 19,490 4,208 392,282 6,482 411,772 10,690 18,830 171,773 190,603 1,305,282 771,868 2,077,150 1,537,227 568,742 2,105,969 23
A eUKCro don Notes to the accounts for the year ended 31 March 2025 5 Income from other trading activities Total 2025 Total 2024 Brigstock Road Community Hub Fundraising activities FIT solar panels Other 5,415 442 646 150 2,025 1,979 257 475 6,653 4,736 All income from trading activities relates to unrestricted funds. 6 Expenditure allocation - current year Total funds 2025 Staff costs Other direct costs Partner Support Costs payments Charitable activlties Information and Advice Befriending & Community Engagement Healthier Lifestyles Memory Te cafes Care Home Connectors Personal Independence Co-ordinators Brigstock Road community hub Brigstock Road Refurbishment HCT Healthy Communities together Localities Commissioning Household Support Hardship fund 139,646 67,142 203.739 33,344 11,091 550,305 5,593 2,290 5,302 11,709 6,838 21 29,103 8,738 55,075 41,736 77,407 17,621 4,820 200,600 3,300 197,011 114,180 292,855 57,803 15,932 780,008 17,631 222,638 392,282 6,482 222,638 392,282 6,482 319 319 1,010,860 64,320 621,402 400,559 2,097,141 Ralslng funds Fundraising costs 39,825 4,270 5,812 49,907 39,825 4,270 5,812 49.907 Governance Premises costs General support costs 7,105 16,240 92,986 116,331 {7,1051 (16,240) (383,026) (406,3711 290,040 290,040 Total 1,340,725 184,921 621,402 2,147,048 24
eUKCro don Notes to the accounts for the year ended 31 March 2025 6a Expenditure allocation - prevlous year Total funds 2024 Staff costs Other direct costs Partner payments Support costs Charitable artivities Information and Advice Befriending & Community Engagement Healthier Lifestyles Memory Tree cafes Care Home Connectors Personal Independence Co-ordinators Innovation fund Brigstock Road community hub Brigstock Road Refurbishment HCT Healthy Communities together Localitie5 Commissioning Moving costs Hardship fund 142,427 90,912 186,384 35,655 117,996 586,942 5,504 2,380 4.356 17,577 7,059 968 7,712 53,648 49,455 68,803 18.213 41,409 209,008 1,661 9,285 198,455 144,723 272,764 60,927 253,101 803,662 7,165 16,278 82,985 243,720 171,773 14,472 1,573 92,728 6,993 82,985 243,720 171,773 14,472 1,573 1,165,820 146,075 508,221 451,482 2,271,598 Raising funds Fundraising costs 17,066 14,694 2,309 34,069 17,066 14,694 2,309 34,069 Governance Premise5 Costs General support Costs 7,860 65,404 54,365 127,629 {7,860) (65,4041 {380,5271 {453,7911 326,162 326,162 Total 1,509,048 288,398 508,221 2,305,667 25
eUKCro don Notes to the accounts for the year ended 31 March 2025 7 Support costs - current year General support Total 2025 Governance Premises Staff costs Staff costs - volunteering Amounts payable to auditor: statutory audit Payroll serwices Legal & Professional Consultancy fees Staff training Recruitment and D85 Office costs IT and website Depreciation Telephone Other finance c05t5 Rent and service charge Business rates Insurance Light, heat and water Refuse & waste disposal Volunteer costs Other costs 268,809 21,231 268,809 21,231 4,860 4,860 3,806 684 7,600 1,677 795 13,648 24,888 6,428 16,098 3,454 7,388 886 8,584 4,592 3,374 1,003 6,566 3,806 684 6,600 1,677 220 13,648 24,888 6,428 16,098 3,454 575 7,388 886 8,584 4,592 3,374 1,003 5,896 670 7,105 16,240 383,026 406,371 26
eUKCro don Notes to the accounts for the year ended 31 March 2025 7a Support costs - prevlous year General support Total 2024 Governance Premises Staff costs Staff costs - volunteering Amounts payable to auditor: statutory audit Payroll services Legal & Professional Staff training Recruitment and DBS Office costs IT and website Depreciation Telephone Other finance costs Maintenance and other premises costs Rent and sepiice charge Business rdte5 Insurance Light, heat and water Refuse & waste disposal Volunteer costs Other costs 305,850 20,312 305,850 20,312 4,960 4,960 9,444 2,651 1,086 199 8,LKIi 25,286 6,080 18,517 4,923 (20,888) 32,904 2,450 7,314 16,191 2,747 1,486 4,278 2,651 1,086 199 8,001 25.286 6,080 18,517 4,923 {32,000) 11,112 32,904 2,450 7.314 16,191 2,747 1,486 4,029 249 7,860 65,404 380,527 453,791 27
eUKCro don Notes to the accounts for the year ended 31 March 2025 8 Staff and trustee remuneration 2025 2024 Staff costs were as follows: Salaries and wages Social Security costs Employer's contribution to defined contribution pension schemes Redundancy costs 1,182,476 104,668 43.842 9,739 1,339,903 119,965 49,180 Total 1,340,725 1,509,048 The number of employees whose total employee benefits {excluding employer pension costs) exceeded £60,000 were as follows: 2025 2024 £70,000- £79,999 None of the Trustees have been paid any remuneration or received any other benefits from employment with the charity or a related entity (2024: £nil) One trustee was reimbursed for expenses during the year of £5412024: £84}. The key management personnel of the charity comprise the Trustees, the Chief Executive Officer, and the Senior Leadership Team . The total employee benefits of the key management personnel of the charity were £215,663 {2024: £242,087). 9 Staff numbers The average number of employees was as follows: 2025 2024 Headcount Headcount Information and Advice Befriending & Community Engagement Healthier Lifestyles Memory Tree cafes Care Home Connectors Personal Independence Co-ordinators Administration & Management Volunteer co-ordination io 16 19 46 52 28
eUKCro don Notes to the accounts for the year ended 31 March 2025 10 Related party transactions The aggregate amount of donations received from related parties in the year was £nil12024: £nill. There were no other related party transactions (2024: none). 11 Tangible fixed assets Freehold land Freehold buildi Fixtures & Fittin Office ui Total Cost or deemed cost At l April 2024 Transfers Additions Disposals At 31 March 2025 489,976 {21,303) 9,996 57,080 557,052 21,303 5,712 9,514 (3,4981 63,096 15,226 13,498) 568,780 21,303 468,673 15,708 Accumulated depreciation At l April 2024 Charge for the year Disposals At 31 March 2025 6,263 747 31,264 5.681 12,6301 34,315 37,527 6.428 12,630) 41,325 7,010 Net book value At 31 March 2025 21,303 468,673 8,698 28,781 527,455 At 31 March 2024 489,976 3,733 25,816 519,525 During the yearthe charity undertook an exercise to identify the proportion of it5 freehold property which related to land with the assistance of a professional valuer, Brian Gale & Associates Limited. Freehold land is now shown separately to buildings. 12 Investment in subsldlary The charity owns 100% of the share capital of Age Uk Croydon Trading Limited, registered in England and Wales with company number 05792724. The company was dormant in the period with net assets of £lOO. 29
eUKCro don Notes to the accounts for the year ended 31 March 2025 13 Fixed asset Investments 2025 2024 At l April Unrealised gain/{loss} on investments Disposal Charges Market value at 31 March 120,007 637 1119,796) (848) 113,283 7,979 {1,255} 120.007 Consisting of: Multi Asset actively managed portfolio Cash 119,799 208 120.007 Investments were held within a multi asset portfolio managed by an investment manager. During the yearthe portfolio was closed and the proceeds reinvested in fixed term cash investments through the Flagstone platForm. These investments are securely held with various UK financial institutions that are FSCS-protected. 14 Debtors 2025 2024 Trade debtors Prepayments and accrued income Other debtors 120,143 29,556 44,722 395,498 146,701 75 Total 194,421 542,274 15 Current asset Snvestments 2025 2024 Deposits with a maturity date of: Three to six months Six to twelve months 362,516 447,988 255,000 170,000 Total 810,504 425,000 30
A eUKCro don Notes to the accounts for the year ended 31 March 2025 16 Creditors. amounts falling due wlthin one year 2025 2024 Trade creditors Taxation and social security Other creditors Deferred income Accruals 23,088 23,854 17,931 225,200 37,953 22,604 27,271 8,216 803,541 64,778 Total 328,026 926,410 Deferred income 2025 2024 Balance at beginning of year Amounts released to income Amounts deferred in the year 803,541 1,167,954 1978,5321 11,282,833) 400,191 918,420 Balance at the end of the year 225,200 803,541 Income is deferd when tt has been invoiced or received in advance of the relevant actlvlty being carried out or lin the case of grant income) when performance-related conditions have not yet been met. 31
eUKCro don Notes to the accounts for the year ended 31 March 2025 17 Movements in funds At l April 2024 Incoming resources Outgoing resources At 31 March 2025 Transfers Restrictsd funds: Hardship fund 15,281 (3191 14,962 Informatlon and advice Befriending Healthier Lifestyles Memory Tree cafes Emmanuel Hospital Community Engagement HCT Healthier Communities Together LCM Localities Commissioning Funds Household Support fund Communities First 7,500 46,250 125,864 20,491 9,375 43,200 222,638 392,282 6,482 1,000 17,5001 (48,648) 1125,303) {57,804) {9.3751 (65,532) 1222,6381 (392,282) {6,482) 2.398 14,503 1,091 15,064 36,222 22,332 {I,000) Total restricted funds 30,875 875.082 1935,883) 59,952 30,026 Unrestricted funds: Building and capital assets reserve Operating reserve Equipment replacement reserve Special projects reserve- unallocated Special projects reserve- 2024-25 support Special projects reserve- 2025-26 support Fair value reserve Employee assistance fund 150,000 250,000 10,000 130,002 99,000 (5,712) 5,712 150,000 250,000 11,486 419,385 1,486 2,503 199,000) 224,743 126,419} 6,000 286,880 224,743 25,782 637 Total designated funds 664,784 287,517 (5,712) 115.025 1,061.614 General funds 519,525 1,388,360 (1,205,453) 1174,977) 527,455 Total unrestricted funds 1,184.309 1,675.877 11,211,165) {59,952) 1,589,069 Total funds 1,215,184 2,550,959 12,147,048) 1,619,095 32
eUKCro don Notes to the accounts for the year ended 31 March 2025 173 Movements in funds Icont'd) Movements In funds- previous year At l Aprll 2023 Incoming resources Outgolng resources At 31 March 2024 Transfers Restrlrted funds: Hardship fund 16,354 500 (1,573) 15,281 Information and advice Befriending Healthier Lifestyles Memory Tree cafes Emmanuel Hospital Community Engagement HCT Healthier Communities Together LCM Localities Commissioning Funds Ecoaudit 276 {2761 {93,709) 1119,106) 160,927} 112,5001 (51,0131 (243,7201 1171,773) {3,000) 55.000 133,000 39,846 12,500 38,916 243,720 171,773 38,709 609 14,503 1.091 22,172 12,097 Total restricted funds 39,411 698.255 (757.597) 50.806 30.875 Unrestricted funds: Building and capital asset5 reserve Operating reserve Equipment replacement reserve Special projects resenie - unallocated Special projects reserve - 2024-25 support Special projects reserve - I&A Special projetts reserve- Community Fair value reseNe loo,000 250,000 182,985) 132,985 150,000 250,000 10,000 130,002 99,000 10,000 7,306 99,000 {115,0001 131,5241 120,517 2,179 115,000 31,524 17,803 7,979 25,782 General fvnds 527,332 1,611,187 (1,465,421) (153,573) 519,525 Total unrestricted funds 1.162,176 1,621,345 11,548,406) 150,8061 1.184,309 Total funds 1.201,587 2,319.600 (2,306,003) 1.215,184 33
eUKCro don Notes to the accounts for the year ended 31 March 2025 17 Movements in funds (Cont'd) Purposes of restricted funds The majority of restricted funds that the charity receives are restricted to a particular serdice, and are usually spent within the year of receipt. Where the restriction is more specific, it is identified within the relevant service. Hardshi fund is available to relieve hardship suffered by older people in Croydon. This is primarily used to provide small grants aimed at assisting beneficiaries to acquire essential goods. Purposes of designated funds eratin reserve: held to cover the position if Age UK Croydon faced closure and required funds to meet all obligation5 in such an event. Buildin and ca ital a55et reserve: held to cover repairs not covered by insurance, improvement to capital assets of the charity, or to allow for necessary capital asset acquisition ui ment re lacement reserve: held to allow for replacement or repair of equipment {principally IT} ro.ects reserve: held to fund new projects focused on developing new services. This resenie is created from egaci income received and amount5 from unrestricted surplu5e5. Fair value reserve: holds the unrealised gains on the investment portfolio to the extent that they exceed losses. -Em ee assistance fund: to support employees in need. ecial 18 Analysis of net assets between funds Unrestricted funds Restricted funds Total funds Tangible fixed assets Investments 527,455 loo 1,061,514 527,455 100 1,091,540 Net current assets 30,026 Net assets at 31 March 2025 1,589,069 30,026 1,619,095 18a Analysis of net assets between funds - previous year Unrestrlcted fund5 Restrlcted funds Total funds Tangible fixed assets Investments Net current assets 519,525 120,107 544,677 519,525 120,107 575,552 30,875 Net assets at 31 March 2024 1,184,309 30,875 1,215,184 34
eUKCro don Notes to the accounts for the year ended 31 March 2025 19 Guarantees and other financlal commltments 2025 2024 Operating lease commitments due: within one year between one and five years 4,918 614 8,084 5,062 5,532 13,146 20 Reconclllatlon of net movement in funds to net cash flow from operatlng artlvltles 2025 2024 Net income for the reporting year las per the statement of financial activities) 403,911 13.597 Adjustments for: Depreciation charge L0551(Gain) on investments Loss/lGain) on fixed asset disposals Investment charges Interest income from investments Decrease/{Increase} in debtor5 Increase/ldecrease} in creditors 6.428 {6371 868 7,471 (7,979) 336 1,255 139,1041 {197,3931 (438,4621 (47,134) 347,853 1598,384) Net cash (used in)/provided by operating activities 113,753 (660,2791 35