AGE UK CROYDON
(Llmlted by Guarantee)
COMPANY NO.: 03921436
CHARITY NO.: 1081013
REPORT AND AccouNrs
for the year ended
31 March 2025

eUKCro
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ststus:
Company limited by guarantee no. 03921436
Charity registration no. 1081013
The company's governing document is its memorandum and
articles of association adopted on 8 February 2000. These were
amended by special resolution on 21 September 2011, 17 June 2014,
7 March 2023 and 20 April 2024,
Registered offi￿.
81 Brigstock Road
Thornton Heath CR7 7JH
Trustees
Ms S Nicklin (Chair)- resigned 24 September 2024
Mr O Sauba (Treasurer, Chair of Finance Committee)
Ms B Scanlan (Chair of Governance & Nominations Committee,
additionally Chair from 24 September 2024)
Ms O Khan
Mr l Mannan
Ms D Davison
Mr C Briggs
Mr K Kyei
Ms C Elgar- appointed 24 September 2024
Mr M Haahr- appointed 24 September 2024
Senior leadership team:
Mr S Gulati (CEO)
Mrs S Underhill (Programmes Director)
Mrs R Liard {HR & Governance Director)
Mrs M Moore (Finance Director- to 19 July 2024}
Auditors:
Kingston Burrowes Audit Ltd
308 Ewell Road
Surbiton
Surrey KT6 7AL
Bankers:
Co-operative Bank
PO Box 250
Oelf House, Southway
Skelmer5dale WN8 6V

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Trustees, report
for the year ended
31 March 2025
The Members of the Board, who are Trustees for the purposes of charity law and Directors of Age UK
Croydon for the purposes of company law {'the trustees.), are pleased to present their annual report
together with the financial statements of the charity for the year ending 31 March 2025 which are also
prepared to meet the requirements for a directors, report and accounts for Companies Act purposes. The
financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and
Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 1021 (effective l January 2019}.
Public Benefit Statement
The trustees have given due regard to the Charity Commission's guidance on public benefit and have
concluded that the charity's purposes satisfy both elements of the public benefit requirement. Specifically,
that:
the benefits from our purpose are evidenced by responding to the need of our beneficiaries, in
particular London Borough of Croydon's recognition that the age of a population has an overwhelming
influence on health and social care needs (Annual Public Health Report, 2017).
any detriment or harm that results from the purpose (to people, property or the environment) does not
outweigh the benefit, evidenced by our monitoring and evaluation processes which capture client
feedback, including compliments, comments and complaints.
our services are accessible to a sufficient section of the Public, evidenced by service eligibility which,
where applied, targets accessibility to those most in need of the setvice. Our paid-for services offer a
combination of competitive rates, subsidies, discounts and free options in order to avoid restriction of the
service.
our services do not give rise to more than incidental personal benefit, evidenced by our service delivery
plan5 and service contracts which have been designed to meet our charitable purpose.
Structure Governan￿ and Mana
ement
Age UK Croydon {'the charity,) is a registered charity and a company limited by guarantee governed by its
Memorandum and Articles of Association. All trustees are directors of the company.
Recrultment and appointment of new Trustees
The trustees have a Governance and Nominations committee to manage the recruitment and
appointment of new trustees. The committee members are: B Scanlan (Chair), D Davison, O Khan, M
Haahr and K Kyei.
Induction and trainingof Trustees
Trustees, induction is hosted by the Chair, CEO and HR & Governance Director. This is complimented with
an e-learning hosted by Stone King, Essential Trustee training. During the trustee journey there are
opportunities for trustees to further develop skills / knowledge including financial training for trustees.
Trustees can also meet with the senior leadership team to enhance their knowledge about the
organisation and its services.

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Organisational structure
The Board has two subcommittees: Governance and Nominations, and Finance. Strategic direction for
the charity is set by the Board, in consultation with the CEO and Senior Leadership Team. The CEO,
supported by the SLT, has direct responsibility for strategy implementation via the organisation's core
functions and its services. The Board has adopted a scheme of delegation which sets out in detail the
responsibilities of the Board, CEq, SLT and Integrated Leadership Team (ILTI.
Networks and partnerships
Age UK Croydon is a brand partner within the Age UK national network. The terms of the partnership
are set out in the Brand Partner Agreement, which allows Age UK Croydon to develop its operating
policies alongside Age UK and other brand partners, but also retain the ability to create others according
to need. The partnership enables Age UK Croydon to benefit from the strength and support of a larger
network, participate in national carnpaign5 and add the voice of our clients to lobbying efforts, keeping
older people's rights on the national agenda while remaining able to operate effectively as a local,
independent charity. We have passed the Age UK national quality standard for information and advice
services.
We partner with many organisation5 Wlthin the voluntary sector within Croydon to provide streamlined
and relevant services. We are members of the Local Voluntary Partnership Board and of One Croydon
Alliance, which bring5 together the South West London NHS Clinical Commissioning Group, the South
London and Maudsley NH5 Trust, the London Borough of Croydon, the Croydon GP Collaborative and
the Voluntary Sector in Croydon and is focussed on improvingthe health and wellbeing of all adults in
the borough.
Strategy and Governance
Following several planning and discussion sessions with the Trustee Board. Senior Leadership Team,
Integrated Leadership Team and Age UK Croydon Staff between April and September 2023, our 3 year
strategy was launched in November 2023.
We have 5 key objective5 for the strategy:
Sol. Achieving sustained income growth. focusing on unrestricted income, SO that we can invest,
innovate and build capacity
S02. Expand our reach in our community. so that more people know about us and can benefit from our
services. (Particular focus on making our seniices accessible, accessing underrepresented groups)
503. Working together to deliver a holistic client journey, making every contact count
S04. Building one diverse, skilled and empowered team. We will attract, retain and nurture staff and
volunteers, so that everyone fulfils their potential
505. Becoming the organlsation of cholce for funders, partners and as an employer
Our strategy is guided by our Vision and Mission and underpinned by our values and our One Team One
Organisation Approach to integrate our service offer and provide a truly person-centred approach to
working with older residents in Croydon. AUKC will continue to deliver service against a mixed
environment of challenge and opportunity.

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31 March 2025
Fundraising actlvities
During the year, we have not actively raised income from community fundraising and have not received
any complaints in respect of such activity. We are not aware of any breach, material or otherwise, of any
fundraising code or regulation. Historically community fundraising has played no material role in our
income generation activity and therefore during the financial year we were not registered with the UK
Fundraising Regulator. We have however registered with effect from 22 April 2025. The charity does not
use professional fundraiser5 or commercial participators in connection with public fundraising.
Ob'ectives and activities
Our Vision: Valuing Ageing Improving Lives
Growing Communities
Our Mission . to reach. involve. support and connert people so they can age well in Croydon.
Our charitable objectives as set out in our Memorandum and Articles of Association are to promote the
following purposes for the benefit of the public andlor older people in and around the London Borough
of Croydon:
{a) preventing or relieving the poverty of older people;
{bl advancing education.
{c) preventing or relieving sickness, disease or suffering in older people (whether emotional, mental or
physicall.
{dl promoting equality and diversity;
{e} promoting the human rights of older people in accordance with the universal declaration of hurnan
rights.
{fl assisting older people in need by reason of ill-health, disability, financial hardship, social exclusion or
other disadvantage; and
{g) such other charitable purposes for the benefit of older people as the Charity trustees from time to
time decide;
at the discretion of the Charity Trustees, to promote the relief of adults in need by reason of ill-health,
disability, financial hardship or other disadvantage where engagement in such activity is considered
complementary to the Charity's primary purpose.

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Our activities include the provision of:
Information & Advic& we provide independent, impartial, free and confidential information and advice
in the community, over the phone, by email and online.
Befriendin
we promote independent living by arranging home visits and phone calls from volunteers.
Communi
en
ement- engaging clients and groups by maintaining a presence in local venues to raise
awareness and highlight ways we can support their needs
Communi
hub- our Brigstock Road hub offers a range of activities for older people and the wider
community.
Healthier lifest les- we provide regular exercise classes, health checks and wellbeing talks to enable
older people to manage and improve their health, and reduce the risk of falls at home by arranging aids
and home adaptations which build confidence and independence.
Memo
Tree café- provides a much needed safe environment for people living with dementia and their
family carers.
Personal Inde
endent Co-ordinators-we work in a person centred way helping people identify their
own goals to regain independence and live the life they want to live.
Our staff team of 46 is supported by 104 dedicated volunteers who work together to deliver our services.
We aim to provide a holistic solution for older people to access the services they require in one place.
The value of Volunteers at Age UK Croydon
Volunteers are a vital part of Age UK Croydon and highly valued. They are key to much of the work that
we do in all of our services as local people contributing to community cohesion and Social development,
helping to address loneliness and isolation, building confidence. They offer not just their time but a
wealth of experience, enthusiasm, and diverse skills. Older volunteers bring decades of experience, skill
and community knowledge, while younger volunteers contribute energy and talents in areas like
technology and the arts, helping to bridge intergenerational gaps. This includes the Brit School students
who regularlyjoin our Memory Tree Café and Kings College students who have come to learn and to lend
SUPPOrt. This blend of backgrounds create5 a dynamic, collaborative environment where knowledge and
creativity flourish.
Their motivation is rooted in a genuine desire to help others, not financial reward. This selfless spirit
fosters a strong sense of community and shared purpose, uniting individuals around a common goal of
making a positive difference.
By recognising and valuing each volunteerfs unique contributions, we build a sUPPOrtive and inclusive
culture. In doing so, we not only enhance our services but also create a thriving volunteer community
that is essential to our mission and long-term impact.
Volunteer engagement has steadily grown, with active volunteer numbers rising from 98 to 104 and
available roles expanding from 8 to 14 over the year.

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31 March 2025
Achievements and erformance
Information and Advice
The Information and Advice Service provides free, impartial advice on benefits, housing, care and local
services to Croydon's older people and their families. The service is delivered by experienced staff
supported by a team of trained volunteers. The service is flexible and person-centred delivering face to
face, over the phone or by email es well as through community Outreach sessions. The team support
clients to access the best advice and guidance, navigate complex issues, and sUPPOrt people to take
action for themselve5 where appropriate. This increases independence and confidence in tackling
issues.
We generated £1,376,000 income for clients and handled 3961 calls and emails. 98% of our clients
improved their wellbeing.
Befriendin
service
The befriending serlice connects volunteers with older people who are experiencing loneliness and
isolation. The serrfice offers regular social interaction either through weekly telephone calls or face to
face home visits. Befriending service helps reduce loneliness and fosters meaningful relationships,
supporting emotional wellbeing with a high degree of satisfaction from both volunteers and clients.
During the year we supported 70 matches.
Feedback from our clients:
94% look forward to their visits/calls
88% feel more connetted with their community
76% feel less lonely
Communi
en
ement
Communi
Hub
The Community Engagement serdice has a wide remit to address i501ation and loneliness for older
people in Croydon, providing social events, activities, friendship and connections across the borough.
The service integrates and collaborates with all of Age UK Croydon services to expand our reach and
continue to make our Services more accessible and inclusive.
We deliver a broad programme of activitie5 at our community hall in Thornton Heath. Many of these
are volunteer led including Knit and Natter, Reading Group, Art Group and Choir. New members are
encouraged to come along and join with access to a named person who will introduce them to other
members, building a bridge when people are unsure about attending an activity for the first time on
their own.
In addition to the activities, the team have developed partnership and collaborative working with a
number of retail outlets including Dunelm, Iceland, Tesco and Morrisons. We have benefited from
support and donations for our events and parties and we have set up a regular presence at Dunelm to
engage with older people in the places that they go, who might not otherwise know about U5 or join an
activity.
We held key events including Christmas parties, Valentines Celebrations, Easter drop in.

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As part of our plan to offer activities that meet the skills, talent5 and wishes of older people, we were
able to make the most of our garden with more volunteers joining the team and two garden workshops
{31 attended) so that more older people could "give it a go" and get involved, especially those people
who do not have access to a garden.
In total we hosted 330 classes & events, attended by 5691 attendees. 90% said attending events had a
positive impact on their mental health and 86% said they formed friendships at these classes.
Healthier Lifes
le5
Live Love later Life brings fun, tailored exercise and wellbeing support to care home residents across
Croydon. The program helps improve strength, mobility and confidence. With skilled staff, adapted
sessions, and community Zoom classes, it keeps older adults active, connected and supported in a wav
that meets their needs.
We engaged 351 care home and community residents across 18 care homes. 94% felt it made a positive
difference, 86% felt stronger, 74% felt they could do more and 71% felt more connected with other
people.
The Personal Safety Pmject supports resident5 to feel safer and more confident at home through a home
risk assessment followed by provision of minor aids and adaptations, such as grab rails and bathing aids.
Through home visits and risk assessments, the team provide reassurance to older people who are feeling
unsafe and restricted in the home and garden. This service helps to reduce and prevent falls and so
clients can remain independent and secure in their own homes.
We helped 592 people to feel safer in their homes, reduced falls by 97%, 85% felt more confident in
their home, 85% felt les5 afraid of falling and we had an18% increase in referrals.
Heolthsmort Health Hubs promote wellbeing through health checks, exercise sessions and educational
talks. These free community-based sessions across Croydon help to reduce the risk of falls and enable
residents to take control of their health and wellbeing alongside friendship arid social interaction. A
mixed program of exercise, health checks and wellbeing puts people in more control of their health and
able to make informed lifestyle changes.
506 people took part in Hub5 over the year. Thi5 represented a 43% increase in attendances at hubs.
99% of our clients indicated they made healthy lifestyle changes, 82% increased their weekly exercise
and 60% increased their understanding of how to manage their health.

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Memo
Tree cafe
Our 3 Memory Tree Cafés provide people living with dementia and their carers safe, supportive spaces in
the community and also in a care home. Here people can connect, share experiences and access
information and support on a range of subjects. Delivered by experienced dementia officers and
volunteers, the cafés provide a varied program of enjoyable and stimulating activities such as music,
reminiscence, games, quizzes and craft.
Over the year we supported 161 people living with dementia and their carers. This resulted in 92%
feeling confident trying new things, 88% took part in activities that they found enjoyable and 71% had
more opportunities to talk to others.
Personal Inde
endent Co-ordinators
The Personal Independence Coordinator Service supports over S￿5 in Croydon to maintain or regain
independence, taking control of their health. A core service within the Croydon Integrated
Neighbourhood Team, PICS provide a critical link between formal health, social care services and
community support networks. Through personalised support and goal setting, PICS empower clients to
live well for longer focusing on what is most important to them.
During the year 741 clients accessed the service and 1380 goals were achieved.
71% of clients increased their wellbeing during engagement (measured by our Leaf 7 Quality of
Life self-assessment tool)
81% of clients increased or maintained their wellbeing after engagement ended (measured by
Leaf 71.
Estste and sustalnablll
Our efforts this past year have centered on two key areas: enhancing our environmental footprint and
strategically maintaining our property. We've continued to champion our recycling program, signifscantly
benefiting the environment. Concurrently, we've ensured the regular maintenence of our outdoor
spaces. We also made important upgrades, including weatherproofing all exposed wood, replacing the
cement pathway, and undertaking crucial flat roof repairs. To Safeguard our a55ets, a new alarm system
has been installed, bolstering our building's protection.
As we look to the future, tree works are on the agenda. A pressing issue that surfaced this year is the
stste of our drainage 5yStem, which necessitates a comprehensive plan for improvement over the next
few years. In an increasingly digital world, we remain proactive, collaborating with our IT providers to
address ongoing cyber risks.
We are deeply grateful for the crucial partnerships that enable our work. Our sincere thanks go to
Sustaln Quallty Llmlted and Clty Bridge Trust for their expert15e and collaboration on our eco-audit and
resilience planning. We also acknowledge Qlic IT for their instrumental role in our cyber certification,
and Chequers Elettrlcal and Bulldlng serv1￿$ for their exceptional commitment to keeping our aging
building in excellent condition.

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Financlal Review
Flnancial performance during the year
The charity delivered a solid financial performance in the year. The charity's significant multi-year
contracts continued for Personal Independence Co-ordinators, Personal Safety Project and Live Love
Later Life.
New grant funding was secured from the Mercers company for Community Engagement, and a renewal
of funding from donors via the Charities Aid Foundation for the Befriending service.
The funding environment for charities in general remains challenging and the charity has been
unsuccessful in finding new funding sources for its Memory Tree cafe and the Helpline. The Board
recognised the strategic importance of both seniices to the charity and had committed part of the
Special Projetts reserve to support these services. In the event, increases in core income and c05t
savings, principally from vacancies meant that reserves support was not needed in the year. However
the majority of vacancies have now been filled and the Board has agreed continuing support from
reserdes for the coming financial year 2025-26.
The charity also benefitted during the year from 2 substantial legacies which have been added to the
Special Projects reserve according to the charity's reserve policy.
The charity continued its partnerships with other local organisations both voluntary and statutory to
deliver programmes funded by the Integrated Care Board and the National Lottery Community Fund.
The charity holds the funds and distributes them to its partners without itself carrying out any
substantial ser4ice delivery. One partnership {Healthy Communities Together) ceased at the end of the
financial year, but the charity has successfully bid to continue the Localities Commissioning Model in
partnership with Croydon Voluntary Action, along with a partnership with Croydon Council to disburse
funds for household support. The funds have been included in both income and expenditure and
amounted to £621,402 in the year {2023-24: £415.493).
Total income for the year was £2,550,322 (2023~24: £2,311,621). Of this £875,08212023-24: £698,255)
is restricted and £1,675,240 (2023-24: £1,613,366) is unrestricted. Total income therefore rose by
£238.701. The major difference5 from the previous year were:
legacies + £285k
partnership projects + £205k
- Care Home Connectors service ceased - £238k
Total expenditure for the year was £2,147,048 {2023-24: £2,305,667) of which £935,883 (2023-24".
£757,597) was spent from restricted funds and £1,211,165 (2023-24: £1,548,070) from unrestricted
funds, leaving total reserves of £1,619,095 (2023-24.. £1,215,184).
Total expenditure fell by £158,619. The major differences from the previous year were:
partnership projects + £205k Ifollow5 income)
Care Home Connector5 service ceased - £237k
one-off costs in previous year (office move and premises refurbishment} - £97k

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The overall result for the year was a surplus of £403,911 {2023-24: surplus of £13,597).
Flnanclal posltlon at the year end
The charity continues to be in a sound financial position. Unrestrlcted reserves increased reflecting the
surplus position. Following a review of the performance of the investment portfolio the Board decided
to sell the investments and reinvest the proceeds along with remaining Surplus funds in interest-
bearing cash deposits.
Remuneratlon pollcy
The trustees are responsible for determining the salary of the CEO. All other salaries are benchmarked
against the market from time to time. All staff are paid at or above the London Living Wage. Trustees
receive no remuneration other than their expenses.
Investment policy
The charity's investment policy delegates decisions on investments to the Finance Committee. Cash
balances surplus to immediate requirements are held in interest-bearing accounts with maturities
ranging from instant access to 18 months through the Flagstone platForm. These investments are
securely held with various UK financial institutions that are FSCS-protected.
Reserves policy
The reserves policy is designed to balance the requirement to hold funds to cover risks whilst allowing
the organi5ation to invest funds in projects aimed at delivering benefits to the older people of Croydon.
The trustees consider that the charity should hold sufficient resepies for the following purposes:
eratin
resep4e to cover the position if the charity faced closure and required funds to meet all
obligations in such an event
Buildin
and ca
ital asset reserve to cover repairs not covered by insurance, improvement to the
capital assets of the organisation or to allow for necessary capital asset acquisition
ment re
lacement reserve to cover a rolling programme of replacement of IT equipment
ecial
ro'etts reserve to provide flexible funding for special projects and oyganisational capacity
building {e.g. staff development, research, infrastructure investment) that advance the charity'5
objectives, independent of expected income generation.
The trustees review the targets set for each reserve annually and the allocation of the total available
unrestricted reserve to those targets.
Rlsk Management
The trustees continue to assess the major risks to which the charity is exposed. Risks are recorded in a
risk register which is reviewed by the committees quarterly and the Board on an annual basis. Major
risks identified in this reporting period were:
Income not well diversified with reliance on a few key contracts - the charity continues to have close
relationships with its funders and is regularly invited to submit expressions of interest in new services.
We are using the services of a freelance fundraiser to increase bids to grantmakers.
io

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IT failures and security- although the charity has external support and robust security procedures, it is
very dependent on its IT and this inevitably remains a risk area. Response plans are to be further
developed in the coming year to address the risks. The charity has recently successfully completed the
NHS data security toolkit and Cyber essentials reassessments.
Future plans
Several initiatives are being planned for the year 2025-26 and beyond. Some of the key initiatives are
given below:
Strategy for raising funds from trusts and foundations, donations and paid for services are constantly
being discussed and different initiatives launched during the course of the year
Continue to develop our data intelligence and use this information to develop new insights
Explore Dernentia services within the borough and look for opportunities to enhance our services
Develop our Engaged Client Groups via Older people advisory group and later life network
- Contribute to the development of a robust VCS Alliance to ensure stronger VCS voice within the
statutory system through VCSLB
Enhance and explore new partnerships to build capacity and reach of our services and support.
Reserves and Going concern
At the balance sheet date the charity's total reserves were £1,619,095. After deducting restricted funds
together with the value of tangible fixed assets, the reserves freely available to the charity were
£1,061,614. The trustees have reviewed these reserves and have designated them as follows:
operating reserve
building and capital asset reserve
equipment replacement reserve
employee assistance
support for operations in 25-26
special projects reserve
£250,000
£150,000
£11,486
£6,000
£224,743
£419,385
Trustees established a new designated reserve for employee assistance with an initial allocation of
£6,000.
The Board has agreed £224,743 to support various of the charity's operations for the coming year for
which there is no other currently agreed funding. This include5 the helpline which is a vital service for
beneficiaries being the principal avenue through which people approach the charity for support.
The charity has prepared plans and forecasts (including on a reasonable worst case basis) which provide
comfort that the charity has sufficient resenies to continue to operate for at least 12 months from the
date of signingthe balance sheet.
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Statement of Trustees, res
onsibilities in relation to the financial statements
The trustees {who are also directors of the charitable company for the purposes of company law) are
responsible for preparing the Trustees, annual report and the financial statements in accordance with
applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial year. Under
company law the trustees must not approve the financial statements unless they are satisfied that they
give a true and fair view of the state of affairs of the charitable company and of the incoming resources
and application of resources, including the income and expenditure of the charitable company for that
period. In preparing these financial statements, the Trustees are required to:
a) select suitable accounting policies and apply them consistently.
bl observe the methods and principles in the Charities SORP;
c) make judgments and estimates that are reasonable and prudent;
dl state whether applicable UK accounting standards have been followed, subject to any material
departures disclosed and explained in the financial statements;
e} prepare the financial statements on the going concern basis unless it is inappropriate to presume
that the charitable company will continue in operation.
The Trustees are responsible for keeping proper accounting records that disclose with reasonable
accuracy at any time the financial position of the charitable company, and enable them to ensure that
the financial statements comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charitable company and for taking reasonable steps for the prevention
and detection of fraud and other irregularities.
The Trustees are responsible for the maintenance and integrity of the corporate and financial
information included on the charitable company's website. Legislation in the United Kingdom governing
the preparation and dissemination of financial statements may differ from legislation in other
jurisdictions.
This report, which has been prepared in accordance with the special provisions relating to companies
subject to the small companies regime within Part 15 of the Companies Act 2006, was approved by the
Board on
and signed on its behalf.
Brenda Scanlan
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INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Opinion
We have audited the financial statements of Age UK Croydon (the 'charitable companv) for the year
ended 31 March 2025 which comprise the statement of financial activities, balance sheet, statement of
cash flows and notes to the financial statements, including significant accounting policies.
The financial reporting framework that has been applied in their preparation is applicable law and
United Kingdom Accounting Standards, including FRS 102 The Finonciol Reporting Standard applicoble in
the UK ond Republic of Ireland(United Kingdom Generally Accepted Accounting Practice).
In our opinion. the financlal statements:
Give a true and fair view of the state of the charitable companvs affairs as at 31 March 2025 and of its
incoming resources andapplication of resources, including its income and expenditure forthe year then
ended
Have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice
Have been prepared in accordance with the requirements of the Companie5 Act 2006.
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UKII and
applicable law. Our responsibilities under those standards are further described in the Auditorfs
responsibilities for the audit of the financial statements section of our report. We are independent of
the charitable company in accordance with the ethical requirements that are relevant to our audit of the
financial statements in the UK, including the FRUS Ethical Standard and we have fulfilled our other
ethical responsibilities in accordance with these requirements. We believe that the audit evidence we
have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the trustees, use of the going concern basis
of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertaintie5 relating to
events or conditions that, individually or collectively, may cast significant doubt on Age UK Croydon's
ability to continue as a going concern for a period of at least twelve months from when the financial
statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described
in the relevant sections of this report.
Other Information
The other information comprises the information included in the trustees, annual report other than the
financial statements and our auditorfs report thereon. The trustees are responsible for the other
information contained within the annual report. Our opinion on the financial statements does not cover
the other information and, except to the extent otherwise explicitly stated in our report, we do not
express any form of assurance conclusion thereon.
13

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Our responsibility is to read the other information and, in doing so, consider whether the other
information is materially inconsistent with the financial statements or our knowledge obtained in the
course of the audit, or otherwise appears to be materially misstated. If we identify such material
inconsistencies or apparent material misstatements, we are required to determine whether this gives
rise to a material misstatement in the financial statements themselves. If, based on the work we have
performed, we conclude that there is a material misstatement of this other information, we are required
to report that fact.
We have nothing to report in this regard.
Opinions on other matters prescrlbed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
The information given in the trustees, annual report for the financial year for which the financial
sL3tements are prepared is consistent with the financial statements; and
The trustees, annual report, including the strategic report has been prepared in accordance with
applicable legal requirements
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained
in the course of the audit, we have not identified material misstatements in the trustees, annual report.
We have nothing to report in respect of the following matters in relation to which the Companies Act
2006 requires us to report to you if, in our opinion:
- Adequate accounting records have not been kept, or returns adequate for our audit have not been
received from branches not visited by us- or
The financial statements are not in agreement with the accounting records and returns. or
Certain disclosures of trustees, remuneration specified by law are not made; or
We have not received all the information and explanations we require for our audit; or
The directors were not entitled to prepare the financial statements in accordance with the small
companies regime and take advantage ofthe small companies, exemptions in preparing the trustees,
annual report and from the requirement to prepare a strategic report.
Responsibilities of trustees
As explained more fully in the statement of tru5tees' responsibilitie5 Set out in the trustees, annual
report, the trustees {who are also the directors of the charitable company for the purpose5 of company
lawl are responsible for the preparation of the financial statements and for being satisfied that they give
a true and fair view, and for such internal control as the trustees determine is necessary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or
error.
In preparing the financial statements, the trustees are responsible for assessing the charitable companvs
ability to continue as a going concern, disclosing, as applicable, matters related to going concern and
using the going concern basis of accounting unless the trustees either intend to liquidate the charitable
company or to cease operations, or have no realistlc alternative but to do 50.
14

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Auditorfs responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole
are free from material misstatement, whether due to fraud or error, and to issue an auditorfs report that
includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an
audit conducted in accordance with ISAS {UK) will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error and are considered material if, individually or in the
aggregate, they could reasonably be expected to influence the economic decisions of users taken on the
basis of these financial statements.
Irregularities, including fraud, are instances of noTrcompliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material misstatements in respect
of irregularities, including fraud. The extent to which our procedures are capable of detecting
irregularities, including fraud are set out below.
Capability of the audlt In detecting irregularities
In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and
non-compliance with laws and regulations, our procedures included the following:
We enquired of management and the finance, audit and risk committee, which included obtaining and
reviewing supporting documentation, concerning the chariV5 policies and procedures relating to:
Identifying, evaluating, and complying with laws and regulations and whether they were aware of
any instances of non-compliance;
Detecting and responding to the risks of fraud and whether they have knowledge of any actual,
suspected, or alleged fraud;
The internal controls established to mitigate risks related to fraud or non-compliance with laws
and regulations.
We inspected the minutes of meetings of those charged with governance.
We obtained an understanding of the legal and regulatory framework that the charity operates in,
focusing on those laws and regulations that had a material effect on the financial statements or that had
a fundamental effect on the operations of the charity from our professional and sector experience.
We communicated applicable laws and regulations throughout the audit team and remained alert to
any indications of non-compliance throughout the audit.
We reviewed any reports made to regulators.
We reviewed the financial statement disclosures and tested these to supporting documentation to
assess compliance with applicable laws and regulations.
We performed analytical procedures to identify any unusual or unexpected relatlonshlps that may
indicate risks of material misstatement due to fraud.
In addressing the risk of fraud through management override of controls, we tested the
appropriateness of journal entries and other adjustments, assessed whether the judgements made in
making accounting estimates are indicative of a potential bias and tested significant transactions that are
unusual or those outside the normal course of business.
15

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities,
including those leading to a material misstatement in the financial statements or non-compliance with
regulation. This risk increases the more that compliance with a law or regulation is removed from the
events and transactions reflected in the financial statements, as we will be less likely to become aware of
instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather
than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.
Use of our report
This report is made solely to the charitable company's members as a body, in accordance with Chapter 3
of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the
charitable company's members those matters we are required to state to them in an auditorfs report and
for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility
to anyone other than the charitable company and the charitable company's members as 3 body, for our
audit work, for this report, or for the opinions we have formed.
Kevin Fisher FCA (Senior Statutory Auditor)
For and on behalf of Kingston Burrowes Audit Ltd
Statutory Auditors
308 Ewell Road
Surbiton
Surrey Iff6 7AL
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Statement of financial attivities and Income and expenditure account
for the year ended 31 March 2025
Total
funds
2025
Total
funds
2024
Unrestricted
funds
Restricted
funds
Unrestrlcted
funds
Restrlcted
funds
Note
Income from:
Donations and legacies
Charitable activities
Other trading activities
Investments
316,171
1,305,282
6,653
47,134
103,214
771,868
419,385
2,077,150
6,653
47,134
32,299
1.537.227
4,736
39,104
129,513
568.742
161,812
2.105.969
4,736
39,104
Total Income
1,675,240
875,082
2,550,322
1.613,366
698,255
2,311.621
Expendlture on:
Raising funds
Charitable artivities
49,907
1,161,258
49.907
2,097,141
34,069
1,514,001
34,069
2,271,598
935,883
757,597
Total expenditure
617 1,211.165
935.883
2,147,048
1,548,070
757,597
2,305,667
Net gainllloss} on fixed
asset disposal
Net gain/lloss} on
investments
1336)
(3361
13
637
637
7,979
7.979
Net Incomellexpendtture)
464.712
{60.8011
403.911
72.939
(59,342)
13,597
Transfers between funds 17
(59,952)
59,952
150,806}
50,806
Net movement in funds
404.760
(8491
403.911
22,133
18,536)
13,597
Reconciliation of funds
Total funds brought
forward
Total funds carrled
forward
1.184.309
30.875
1,215.184
1,162,176
39,411
1,201,587
17 1,589,069
30,026
1,619,095
1,184,309
30,875
1.215,184
All of the above results derive from continuing activities.
There were no other recognised gains and losses otherthan those stated above.
Movements in funds are disclosed in note 17 to the financial statements.
17

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Company no. 03921436
Balance sheet
as at 31 March 2025
Note
2025
2024
Fixed assets
Tangible assets
Investment in Age UK Croydon Trading Ltd
Investments
Total fixed assets
li
12
13
527,455
100
519,525
100
120,007
639,632
527,555
Current assets
Debtors
Investments
14
15
194,421
810,504
414,641
1,419,566
542,274
425,000
534,688
1,501,962
Cash at bank and in hand
Total current assets
CredStors: amounts falling due
within one year
16
{328,026)
1926,410)
Net current assets/(liabilities)
1,091,540
575,552
Total assets less current liabilities
1,619,095
1,215,184
Net assets
18
1,619,095
1,215,184
The funds of the charlty:
Restricted funds
Unrestricted funds:
General funds
Designated funds
Total unrestricted funds
30,026
30,875
527,455
1,061,614
519,525
664,784
1,589,069
1,184,309
Total charity funds
17
1,619,095
1,215,184
These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to
small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to
members of the company.
The accounts were approved and authorised for issue by the trustees on
and signed on their behalf by:
Brenda Scanlan, Chair
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Company no. 03921436
Statement of Cash Flows
for the year ended
31 March 2025
Note
2025
2024
Cash (used in)/provlded by operating actlvltles
20
113,753
(660,279)
Cash flows from investin8 activities
Investment income
47,134
39,104
Purchase of current asset investments
15
{385,504)
(176,000)
Sale of fixed asset investments
13
119,796
Purchase of tangible fixed assets
li
{15,226)
Cash used in investing artivities
(233,8001
{136,896)
{Decreasel/lncrease in cash and cash equivalents
in the year
1120,047)
1797,175)
Cash and cash equivalents at the start of the year
534,688
1,331,863
Cash and cash equivalents at the end of the year
414,641
534,688
Analysis of changes in net debt
At start
of
At end
Cashflows
Cash
534,688
1120,047)
414,641
534,688
(120,0471
414,641
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Notes to the accounts
for the year ended
31 March 2025
I Statutory information
Age UK Croydon is a private company limited by guarantee with no share capital, domiciled in England and Wales,
registration number 03921436. In the event of the charity being wound up, the liability in respect of the guarantee
is restricted to £1 per member of the company.
2 Accounting policies
The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the
preparation of the financial statements are as follows:
li) Basis of
re
aration
The financial statements have been prepared in accordance with Accounting and Reporting by Charities:
Statement of Recommended Practice applicable to charities preparing their accounts in accordance with
the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 1021 (effective l January 2019)-
(Charities SORP {FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)
and the Companies Act 2006. The accounts are prepared in Sterlin& which is the functional currency of the charity.
Monetary amounts in these financial statements are rounded to the nearest £1.
Age UK Croydon meets the definition of a public benefit entity under FRS 102.
Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the
relevant accounting policy note(s).
{ii} Pre
aration of the accounts on a
oin
concern basis
The trustees consider that there are no material uncertainties about the charitable company's ability to continue as
a going concem. The Trustees do not consider that there are any sources of estimation uncertainty at the reporting date
that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within
the next reporting period.
{iii) Fund accountin
Unrestricted funds are available for use at the discretlon of the Trustees in furtherance of the general
objectives of the charity.
Designated funds are unrestricted funds earmarked by the Trustees for particular purposes.
Restricted funds are subject to restrictions on their expenditure imposed bythe donor or through the
terms of an appeal.
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Notes to the accounts
for the year ended
31 March 2025
2 Accounting policies Icont'd)
{ivl Income reco
nition
Income is recognised and included in the accounts when all of the following criteria are met:
the charity has entitlement to the funds
receipt of the income is considered probable
the amount can be measured reliably.
The following specific policies are applied to particular categories of Income:
Donated goods. services and facilities are included at the value to the charity where this can be quantified.
The value of services provided by volunteers ha5 not been included in these accounts.
For legacies, entitlement is taken as the earlier of the date on which either:
the charity is aware that probate has been granted, the estate has been finalised and notification has been made
to the charity that a distribution will be made, or
when a distribution 15 received from the estate.
Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably
and the charity has been notified of the executor's intention to make a distribution. Where legacies have been
notified to the charity, orthe charity is aware of the granting of probate, and the criteria for income recognition
have not been met, the legacy is treated as a contingent asset and disclosed if material.
Government grants are recognised when receivable unless performance-related conditions apply to them;
in which case they are recognised when the performance-related conditions are met.
Investment income is recognised on an accruals basis.
Income received in advance of the charity becoming entitled to it is deferred until such time as
the services have been provided.
enditure
Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party,
it is probable that settlement will be required and the amount of the obligation can be measured reliably.
Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure
to which it relates.
Costs of raising funds comprise the costs associated with attracting voluntary income and activities
for generating fund5.
Charitable expenditure comprises those costs incurred by the charity in the delivery of its
activitie5 and Services for its beneficiaries, It includes both costs that can be allocated directly to
such activitles and those costs of an indirect nature necessary to support them.
Governance costs include those costs associated with meeting the constitutional and statutory
requirements of the charity and Include the audit fees and costs linked to the
strategic management of the charlty.
All costs are allocated between the expenditure categories of the statement of financial
activities on a basis designed to reflect the use of the resource. Costs relating to a particular activity
are allocated directly, others are apportioned on an appropriate basis using a combination of staff number5
and staff time.
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Notes to the accounts
for the year ended
31 March 2025
2 Accounting policies (cont'd)
(vi) Fixed assets
Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions or those costing
below £500 are not capitalised. Depreciation is provided at rates calculated to write off the cost of each asset
over its expected useful life. The rates used are as follows:
computer5, fixtures and f1ttings
freehold land and buildings
20% reducing balance
do not depreciate
No depreciation has been provided for freehold buildings as the realisable value is greater than the carrying value
at the balance sheet date.
ASthough this accounting policy deviates from FRS 102 and the general requirement of the Companies Act 2006
for all tangible fixed assets to be depreciated, it is the opinion of the trustees that deviation from the
standard is necessary forthe financial statements to give a true and fair view.
Investment5 held a5 fixed a55et5 are revalued at mid-market value at the balance sheet date and the gain or105s
taken to the statement of financial activities.
Iviil Pensions
The charity'5 employees are able to make contributions into a defined contribution pension scheme. Eligible
employees are automatically enrolled unless they have exercised their right to opt out of scheme membership.
Employees may choose to contribute 4% or more of their salary and the charity contributes 4%.
Iviii Debtor5
Trade and other debtors are recognised at the settlement amount due after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trade discounts due.
(ix} Current asset investments
Current asset investments include deposits held with a maturity of between three and twelve months.
(x) Cash at bank and in hand
Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of
three months or less from the date of acquisition or opening of the deposit or similar account.
{xil Creditor5
Creditor5 and provisions are recognised where the charity has a present obligation resulting from a past event
that will probably result in the transfer of funds to a third party and the amount due to settle the obligation
can be measured or estimated rellably. Creditors and provisions a￿ normally recognised at their settlement
amount after allowing for any trade discounts due.
{xiil Financial instruments
The trust only has financial assets and financial liabilities of a kind that qualify as basic financial instruments.
Basic financial instruments are initially recognised at transaction value and subsequently measured at their
settlement value with the exception of bank loans which are subsequently measured at amortised cost using
the effective interest method.
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Notes to the accounts
for the year ended
31 March 2025
3 Income from donations and legacies
Unrestrlcted Restricted
funds
funds
Total
2025
Unrestricted
funds
Restrlrted
funds
Total
2024
Donations
Legacies
Grants:
NASP
Mercersnhe Charity of
Sir Richard Whittington
Charities Aid Foundation
Croydon Relief in Need
London Catalyst
Garfield Weston
8,841
286,880
8,841
286,880
7,620
2,179
1,737
9,357
2,179
2,000
37,500
37,500
46,250
46.250
55,000
14,860
3,000
55,000
14,860
3,000
12,500
3,616
44,800
12,500
12,500
12,500
5,200
7,500
9,375
1,389
1,950
12,500
Age UK London
Age UK
Emmanuel Hospital
Parkin50ns UK
Others
Donation in kind- Ecoaudit
5.200
3,616
34.800
12,500
7.500
10,000
9,375
1,389
1,500
450
1,000
3,000
1,000
3,000
Total
316,171
103,214
419,385
32,299
129,513
161,812
4 Income from tharitsble activities
Unrestricted
funds
Restrlcted
funds
Total
2025
Unrestrirted
funds
Restricted
funds
Total
2024
Healthier Ltfestyles
Personal Independence
Co-ordinators
Care Home Connectors
ICB Innovation fund
Memory Tree Café
Dementia café in a care home
Information and advice
HCT Healthier Communities
Together
Localities Commissioning
Household Support fund
197,618
973,586
124,475
322,093
973,586
230.490
918,007
125,500
355,990
918,007
17,400
17,400
255,975
34,200
255,975
34,200
3,684
16,565
78,608
252,337
5,526
12,965
7,500
222,638
5,526
12,965
77,500
245,618
3,684
16,565
7,500
243,720
70,000
22,980
71,108
8,617
19,490
4,208
392,282
6,482
411,772
10,690
18,830
171,773
190,603
1,305,282
771,868
2,077,150
1,537,227
568,742
2,105,969
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Notes to the accounts
for the year ended
31 March 2025
5 Income from other trading activities
Total
2025
Total
2024
Brigstock Road Community Hub
Fundraising activities
FIT solar panels
Other
5,415
442
646
150
2,025
1,979
257
475
6,653
4,736
All income from trading activities relates to unrestricted funds.
6 Expenditure allocation - current year
Total
funds
2025
Staff
costs
Other direct
costs
Partner
Support
Costs
payments
Charitable activlties
Information and Advice
Befriending & Community Engagement
Healthier Lifestyles
Memory T￿e cafes
Care Home Connectors
Personal Independence Co-ordinators
Brigstock Road community hub
Brigstock Road Refurbishment
HCT Healthy Communities together
Localities Commissioning
Household Support
Hardship fund
139,646
67,142
203.739
33,344
11,091
550,305
5,593
2,290
5,302
11,709
6,838
21
29,103
8,738
55,075
41,736
77,407
17,621
4,820
200,600
3,300
197,011
114,180
292,855
57,803
15,932
780,008
17,631
222,638
392,282
6,482
222,638
392,282
6,482
319
319
1,010,860
64,320
621,402
400,559
2,097,141
Ralslng funds
Fundraising costs
39,825
4,270
5,812
49,907
39,825
4,270
5,812
49.907
Governance
Premises costs
General support costs
7,105
16,240
92,986
116,331
{7,1051
(16,240)
(383,026)
(406,3711
290,040
290,040
Total
1,340,725
184,921
621,402
2,147,048
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Notes to the accounts
for the year ended
31 March 2025
6a Expenditure allocation - prevlous year
Total
funds
2024
Staff
costs
Other direct
costs
Partner
payments
Support
costs
Charitable artivities
Information and Advice
Befriending & Community Engagement
Healthier Lifestyles
Memory Tree cafes
Care Home Connectors
Personal Independence Co-ordinators
Innovation fund
Brigstock Road community hub
Brigstock Road Refurbishment
HCT Healthy Communities together
Localitie5 Commissioning
Moving costs
Hardship fund
142,427
90,912
186,384
35,655
117,996
586,942
5,504
2,380
4.356
17,577
7,059
968
7,712
53,648
49,455
68,803
18.213
41,409
209,008
1,661
9,285
198,455
144,723
272,764
60,927
253,101
803,662
7,165
16,278
82,985
243,720
171,773
14,472
1,573
92,728
6,993
82,985
243,720
171,773
14,472
1,573
1,165,820
146,075
508,221
451,482
2,271,598
Raising funds
Fundraising costs
17,066
14,694
2,309
34,069
17,066
14,694
2,309
34,069
Governance
Premise5 Costs
General support Costs
7,860
65,404
54,365
127,629
{7,860)
(65,4041
{380,5271
{453,7911
326,162
326,162
Total
1,509,048
288,398
508,221
2,305,667
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Notes to the accounts
for the year ended
31 March 2025
7 Support costs - current year
General
support
Total
2025
Governance
Premises
Staff costs
Staff costs - volunteering
Amounts payable to auditor:
statutory audit
Payroll serwices
Legal & Professional
Consultancy fees
Staff training
Recruitment and D85
Office costs
IT and website
Depreciation
Telephone
Other finance c05t5
Rent and service charge
Business rates
Insurance
Light, heat and water
Refuse & waste disposal
Volunteer costs
Other costs
268,809
21,231
268,809
21,231
4,860
4,860
3,806
684
7,600
1,677
795
13,648
24,888
6,428
16,098
3,454
7,388
886
8,584
4,592
3,374
1,003
6,566
3,806
684
6,600
1,677
220
13,648
24,888
6,428
16,098
3,454
575
7,388
886
8,584
4,592
3,374
1,003
5,896
670
7,105
16,240
383,026
406,371
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Notes to the accounts
for the year ended
31 March 2025
7a Support costs - prevlous year
General
support
Total
2024
Governance
Premises
Staff costs
Staff costs - volunteering
Amounts payable to auditor:
statutory audit
Payroll services
Legal & Professional
Staff training
Recruitment and DBS
Office costs
IT and website
Depreciation
Telephone
Other finance costs
Maintenance and other premises costs
Rent and sepiice charge
Business rdte5
Insurance
Light, heat and water
Refuse & waste disposal
Volunteer costs
Other costs
305,850
20,312
305,850
20,312
4,960
4,960
9,444
2,651
1,086
199
8,LKIi
25,286
6,080
18,517
4,923
(20,888)
32,904
2,450
7,314
16,191
2,747
1,486
4,278
2,651
1,086
199
8,001
25.286
6,080
18,517
4,923
{32,000)
11,112
32,904
2,450
7.314
16,191
2,747
1,486
4,029
249
7,860
65,404
380,527
453,791
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Notes to the accounts
for the year ended
31 March 2025
8 Staff and trustee remuneration
2025
2024
Staff costs were as follows:
Salaries and wages
Social Security costs
Employer's contribution to defined contribution pension schemes
Redundancy costs
1,182,476
104,668
43.842
9,739
1,339,903
119,965
49,180
Total
1,340,725
1,509,048
The number of employees whose total employee benefits {excluding employer pension costs) exceeded £60,000
were as follows:
2025
2024
£70,000- £79,999
None of the Trustees have been paid any remuneration or received any other benefits from employment with
the charity or a related entity (2024: £nil) One trustee was reimbursed for expenses during the year of £5412024: £84}.
The key management personnel of the charity comprise the Trustees, the Chief Executive Officer, and the Senior
Leadership Team . The total employee benefits of the key management personnel of the charity
were £215,663 {2024: £242,087).
9 Staff numbers
The average number of employees was as follows:
2025
2024
Headcount
Headcount
Information and Advice
Befriending & Community Engagement
Healthier Lifestyles
Memory Tree cafes
Care Home Connectors
Personal Independence Co-ordinators
Administration & Management
Volunteer co-ordination
io
16
19
46
52
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Notes to the accounts
for the year ended
31 March 2025
10 Related party transactions
The aggregate amount of donations received from related parties in the year was £nil12024: £nill.
There were no other related party transactions (2024: none).
11 Tangible fixed assets
Freehold
land
Freehold
buildi
Fixtures &
Fittin
Office
ui
Total
Cost or deemed cost
At l April 2024
Transfers
Additions
Disposals
At 31 March 2025
489,976
{21,303)
9,996
57,080
557,052
21,303
5,712
9,514
(3,4981
63,096
15,226
13,498)
568,780
21,303
468,673
15,708
Accumulated depreciation
At l April 2024
Charge for the year
Disposals
At 31 March 2025
6,263
747
31,264
5.681
12,6301
34,315
37,527
6.428
12,630)
41,325
7,010
Net book value
At 31 March 2025
21,303
468,673
8,698
28,781
527,455
At 31 March 2024
489,976
3,733
25,816
519,525
During the yearthe charity undertook an exercise to identify the proportion of it5 freehold property which related
to land with the assistance of a professional valuer, Brian Gale & Associates Limited. Freehold land is now shown
separately to buildings.
12 Investment in subsldlary
The charity owns 100% of the share capital of Age Uk Croydon Trading Limited, registered in England and Wales with
company number 05792724.
The company was dormant in the period with net assets of £lOO.
29

eUKCro
don
Notes to the accounts
for the year ended
31 March 2025
13 Fixed asset Investments
2025
2024
At l April
Unrealised gain/{loss} on investments
Disposal
Charges
Market value at 31 March
120,007
637
1119,796)
(848)
113,283
7,979
{1,255}
120.007
Consisting of:
Multi Asset actively managed portfolio
Cash
119,799
208
120.007
Investments were held within a multi asset portfolio managed by an investment manager. During the yearthe
portfolio was closed and the proceeds reinvested in fixed term cash investments through the Flagstone platForm.
These investments are securely held with various UK financial institutions that are FSCS-protected.
14 Debtors
2025
2024
Trade debtors
Prepayments and accrued income
Other debtors
120,143
29,556
44,722
395,498
146,701
75
Total
194,421
542,274
15 Current asset Snvestments
2025
2024
Deposits with a maturity date of:
Three to six months
Six to twelve months
362,516
447,988
255,000
170,000
Total
810,504
425,000
30

A eUKCro
don
Notes to the accounts
for the year ended
31 March 2025
16 Creditors. amounts falling due wlthin one year
2025
2024
Trade creditors
Taxation and social security
Other creditors
Deferred income
Accruals
23,088
23,854
17,931
225,200
37,953
22,604
27,271
8,216
803,541
64,778
Total
328,026
926,410
Deferred income
2025
2024
Balance at beginning of year
Amounts released to income
Amounts deferred in the year
803,541
1,167,954
1978,5321 11,282,833)
400,191
918,420
Balance at the end of the year
225,200
803,541
Income is defer￿d when tt has been invoiced or received in advance of the relevant actlvlty being carried out
or lin the case of grant income) when performance-related conditions have not yet been met.
31

eUKCro
don
Notes to the accounts
for the year ended
31 March 2025
17 Movements in funds
At l April
2024
Incoming
resources
Outgoing
resources
At 31 March
2025
Transfers
Restrictsd funds:
Hardship fund
15,281
(3191
14,962
Informatlon and advice
Befriending
Healthier Lifestyles
Memory Tree cafes
Emmanuel Hospital
Community Engagement
HCT Healthier Communities Together
LCM Localities Commissioning Funds
Household Support fund
Communities First
7,500
46,250
125,864
20,491
9,375
43,200
222,638
392,282
6,482
1,000
17,5001
(48,648)
1125,303)
{57,804)
{9.3751
(65,532)
1222,6381
(392,282)
{6,482)
2.398
14,503
1,091
15,064
36,222
22,332
{I,000)
Total restricted funds
30,875
875.082
1935,883)
59,952
30,026
Unrestricted funds:
Building and capital assets reserve
Operating reserve
Equipment replacement reserve
Special projects reserve- unallocated
Special projects reserve- 2024-25 support
Special projects reserve- 2025-26 support
Fair value reserve
Employee assistance fund
150,000
250,000
10,000
130,002
99,000
(5,712)
5,712
150,000
250,000
11,486
419,385
1,486
2,503
199,000)
224,743
126,419}
6,000
286,880
224,743
25,782
637
Total designated funds
664,784
287,517
(5,712)
115.025
1,061.614
General funds
519,525
1,388,360
(1,205,453)
1174,977)
527,455
Total unrestricted funds
1,184.309
1,675.877
11,211,165)
{59,952)
1,589,069
Total funds
1,215,184
2,550,959
12,147,048)
1,619,095
32

eUKCro
don
Notes to the accounts
for the year ended
31 March 2025
173 Movements in funds Icont'd)
Movements In funds- previous year
At l Aprll
2023
Incoming
resources
Outgolng
resources
At 31 March
2024
Transfers
Restrlrted funds:
Hardship fund
16,354
500
(1,573)
15,281
Information and advice
Befriending
Healthier Lifestyles
Memory Tree cafes
Emmanuel Hospital
Community Engagement
HCT Healthier Communities Together
LCM Localities Commissioning Funds
Ecoaudit
276
{2761
{93,709)
1119,106)
160,927}
112,5001
(51,0131
(243,7201
1171,773)
{3,000)
55.000
133,000
39,846
12,500
38,916
243,720
171,773
38,709
609
14,503
1.091
22,172
12,097
Total restricted funds
39,411
698.255
(757.597)
50.806
30.875
Unrestricted funds:
Building and capital asset5 reserve
Operating reserve
Equipment replacement reserve
Special projects resenie - unallocated
Special projects reserve - 2024-25 support
Special projects reserve - I&A
Special projetts reserve- Community
Fair value reseNe
loo,000
250,000
182,985)
132,985
150,000
250,000
10,000
130,002
99,000
10,000
7,306
99,000
{115,0001
131,5241
120,517
2,179
115,000
31,524
17,803
7,979
25,782
General fvnds
527,332
1,611,187
(1,465,421)
(153,573)
519,525
Total unrestricted funds
1.162,176
1,621,345
11,548,406)
150,8061
1.184,309
Total funds
1.201,587
2,319.600
(2,306,003)
1.215,184
33

eUKCro
don
Notes to the accounts
for the year ended
31 March 2025
17 Movements in funds (Cont'd)
Purposes of restricted funds
The majority of restricted funds that the charity receives are restricted to a particular serdice, and are usually spent
within the year of receipt. Where the restriction is more specific, it is identified within the relevant service.
Hardshi
fund is available to relieve hardship suffered by older people in Croydon. This is primarily used to provide
small grants aimed at assisting beneficiaries to acquire essential goods.
Purposes of designated funds
eratin
reserve: held to cover the position if Age UK Croydon faced closure and required funds to meet all
obligation5 in such an event.
Buildin
and ca
ital a55et reserve: held to cover repairs not covered by insurance, improvement to capital assets
of the charity, or to allow for necessary capital asset acquisition
ui
ment re
lacement reserve: held to allow for replacement or repair of equipment {principally IT}
ro.ects reserve: held to fund new projects focused on developing new services. This resenie is created from
egaci income received and amount5 from unrestricted surplu5e5.
Fair value reserve: holds the unrealised gains on the investment portfolio to the extent that they exceed losses.
-Em
ee assistance fund: to support employees in need.
ecial
18 Analysis of net assets between funds
Unrestricted
funds
Restricted
funds
Total
funds
Tangible fixed assets
Investments
527,455
loo
1,061,514
527,455
100
1,091,540
Net current assets
30,026
Net assets at 31 March 2025
1,589,069
30,026
1,619,095
18a Analysis of net assets between funds - previous year
Unrestrlcted
fund5
Restrlcted
funds
Total
funds
Tangible fixed assets
Investments
Net current assets
519,525
120,107
544,677
519,525
120,107
575,552
30,875
Net assets at 31 March 2024
1,184,309
30,875
1,215,184
34

eUKCro
don
Notes to the accounts
for the year ended
31 March 2025
19 Guarantees and other financlal commltments
2025
2024
Operating lease commitments due:
within one year
between one and five years
4,918
614
8,084
5,062
5,532
13,146
20 Reconclllatlon of net movement in funds to net cash flow from operatlng artlvltles
2025
2024
Net income for the reporting year
las per the statement of financial activities)
403,911
13.597
Adjustments for:
Depreciation charge
L0551(Gain) on investments
Loss/lGain) on fixed asset disposals
Investment charges
Interest income from investments
Decrease/{Increase} in debtor5
Increase/ldecrease} in creditors
6.428
{6371
868
7,471
(7,979)
336
1,255
139,1041
{197,3931
(438,4621
(47,134)
347,853
1598,384)
Net cash (used in)/provided by operating activities
113,753
(660,2791
35