2022-03-31-accounts - Telford And The Wrekin Citizens Advice Bureaux

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Charity	number:	1077566
Company	number:	03844929
Authorised	&regulated	by the Financial	Conduct Authority;	FRN: 617769
Registered	Office:	40Tan Bank
		Wellington
		Telford
		1F1 1HW
Trustees/Directors
		David Shelmerdine		(Chair)
		Paul Clifford		(Vice-Chair 8	Treasurer)
		Cllr Andrew Burford
		Samuel Chilvers
		Timothy Elliott
		Sherrel Fikeis
		Dipak Kothari OBE
		Cllr Raj Metha
		Ctlr Gemma Offland
		Julie Twynholm
Key Personnel:		Louise Cross Alison Richards	Chief Executive Officer (appointed Finance Manager		Jun 2021)
		Richard Tonks	Advice Services and Quality Manager
Accountants:		James Holyoak & Parker Ltd
		1 Knights Court,
		Archers Way
		Battlefield,
		Shrewsbury,
		SY1 3GA
Bankers:		Unity Trust Bank
		9 Brindley Place
		Birmingham
		B1 2HB
Solicitors:	MFG Solicitors
	Padmore House
	Hall Court
	Hall Park Way
	Telford
	TF3 4LX

1.	Objectives and activities
1.1	Charitable objects and public benefit. .
1.2	Strategic priorities
1.3	Staff and volunteers ..
1.4	Provision ofservices ...,
2. 2.1	Achievements and performance Working with clients ..					8 10
2.2 2.3	Staffing Quality monitoring .					10
3. 3.1 3.2 3.3 3.4 3.5	Financial review . Financial position . Principal funding sources Reserves policy Investment policy . Risk management					11 11 12 13 13
4. 4.1 4.2	Plans for future periods .. Strategic priorities Going concern .				13	13 16
5. 5.1	Information on fundralsing practices Fundraising code of practice				17	17
6. 6,1 6.2	Structure, governance and management Governing document Organisational structure				17	17 17 '18
6.3 6.4 6.5	Trustee induction and training . Pay and remuneration ofsenior staff Related parties					18 18
7.	Statement of trustees' responsibilities				19
8.	Independent Examiner's report				20
	Statement of financial activities .				21
	Balance sheet				22
	Cash flow statement Notes tothe accounts ................. . Detailed income and expenditure	accounts (management	information	only)	23 24 ... 39

			Unrestricted Restricted	Unrestricted Restricted	Total	Unrestricted	Restricted	Total
			Funds	Funds	Funds	Funds	Funds	Funds
			2022	2022	2022	2021	2021	2021
	Note		E	E	E	E	E	E
Income from: Donations and Legacies Charitable activities		2 3	316 236,206	401,330	316 637,536	2,909 196,501	1,750 575,037	4,659 771,538
Activities for generating Investments	funds	4 5	3,140 2,703		3,140 2,703	2,981		2,981
Total income			242,365	401,330	643,695	202,391	576,787	779,178
Expenditure on: Charitable activities		6,7	294,802	429,514	724,316	200,721	626,509	827,230
Total expenditure			294,802	429,514	724,316	200,721	626,509	827,230
Net Income/(expenditure) before transfer			(52,437)	(28,184)	(80,621)	1,670	(49,722)	(48,052)
Transfers between funds			(23,550)	23,550		(52,546)	52,546
Net movement in funds			(75,987)		(80,621)	(50,876)	2,824	(48,052)
			(4,634)
Reconciliation offunds:
Total funds brought forward at 1 April 2021					732,508	777,842	2,718	780,560
			726,966	5,542
Total funds carried forward at 31 March	2022				651,887	726,966	5,542	732,508
			650,979	908

				2022
		Note
Fixed assets
Tangible assets				290,000		290,000
Current assets
Debtors Cash at bank and in	hand	14	20,118 388,951		15,911 483,464
Current liabilities			409,069		499,375
Creditors: amounts	falling due
within one year		15	(47,182)		(56,867)
Net current assets				361,887		442,508
Total net assets				651,887		732,508
Funds ofthe charity
Unrestricted funds Designated funds Restricted funds		18 18 19		20,949 630,030 908		49,707 677,259 5,542
Total charity funds		21		651,887		732,508

			Note	2022	2021
					6
Cash flows from operating activities: Net cash provided by operating activities			24	(97,216)	(55,922)
Cash flows from investing Interestincome	activities:			2,703	2,981
Net cash provided by investing activities				2,703	2,981
Increase / (decrease) in equivalents in the reporting	cash and cash period			(94,513)	(52,941)
Cash and cash equivalents the reporting period	at the beginning	of		483,464	536,405
Cash and cash equivalents reporting period	atthe end ofthe		25	388951	483464

Donations	and legacies	and legacies	Unrestricted	Restricted	Total	Total
			Funds	Funds	2022	2021
			E	E	E	5
Voluntary	donations	8 gifts	316		316	4,659
			316		316	4,659

Income from charitable activities
Grants and contract income receivable for charitable activity Core Advice:	Unrestricted Funds f	Restricted Funds f	Total 2022 f	Total 2021 f
Telford 8 Wrekin Council: Corporate Energy projects Other grants	232,000 4,206	33,731 2,070	232,000 33,731 6,276	232,000 17,640 16,345
Debt &Benefits:	236,206	35,801	272,007	265,985
MoneyAdvice 8 Pensions Service: DebtAdvice Help to Claim (Universal Support) Big Lottery Fund: Helping Hands Telford &Wrekin Council: Children Centre Services HMRC - Good Things Foundation		153,577 112,008 24,574 10,000 6,400	153,577 112,008 24,574 10,000 6,400	125,591 111,664 189,529 10,000 8,505
Social Care &Support:		306,559	306,559	445,289
Telford 8,Wrekin Council: Armed Forces Covenant FDl				6,319
Domestic and Emotional Abuse project Enable Other Grants		9,470 9,000	9,470 9,000	3,125 9,976 5,250
		18,470	18,470	25,014
Outreach &Engagement
Outreaches		40,500	40,500	35,250
		40,500	40,500	35,250
Total income from charitable activities	236,206	401,330	637,536	771,538

4	Activities	for generating funds
			Unrestricted	Restricted	Total	Total
			Funds	Funds	2022	2021
			6	E	F	E
	Training	8 other	3,140		3,140
			3,140		3,140
5	Investments		Unrestricted	Restricted	Tota I	Total
			Funds 6	Funds E	2022 6	2021 f
	Interest	received	2,703		2,703	2,981
			2,703		2,703	2,981

xpenditure on charitable activitie	s by fund
	Unrestricted	Restricted	Total	Total
	Funds	Funds	2022	2021
	E	f	f.	E
Core Advice Debt 8 Benefits Social Care 8 Support Outreach 8 Engagement	294,802	40,334 323,447 20,825 44,908	335,136 323,447 20,825 44,908	262,341 478,703 31,119 55,067
	294,802	429,514	724,316	827,230

	Core	Debt 8	Social Care	Outreach &	Total	Total
Direct costs:	Advice f	Benefits f	&Support f	Engagement f	2022 f	2021 f
Salaries and wages Staff and volunteers Office 8 ITcosts Other costs	167,639 1,747 3,178 2,499	189,185 712 2,234 15,542	12,840	25,694 100	395,358 2,559 5,412 18,041	438,188 2,903 16,181 108,358
	175,063	207,673	12,840	25,794	421,370	565,630
Support costs:
Staff costs Office 8 ITcosts Premises costs Governance and legal	74,151 9,242 9,480 67,200	83,065 12,634 9,617 10,458	5,792 800 699 694	14,063 1,832 1,751 1,468	177,071 24,508 21,547 79,820	167,593 46,563 17,664 29,780
	160,073	115,774	7,985	19,114	302,946	261,600
Total expenditure	335,136	323,447	20,825	44,908	724,316	827,230

Net incoming resources for the year
	2022	2021
	f	f
This is stated after charging
Operating leases —other Auditor's remuneration:	1,142	1,543
Independent Examination	2,940	3,000

Employees	2022 FTE	2021 FTE	2022 Head	2021 Head
	Number	Number	Count	Count
Number ofemployees
The average number ofemployees,
analysed by function was:
Advice workers and support staff Key management personnel	18 3	19 3	24 3	26 3
	21	22	27	29
			2022 f	2021f
Employment costs Wages and salaries Social security costs Pension costs			578,079 41,100 10,568	551,570 38,034 12,836
			629,747	602,440

14	Debtors		2022	2021
			E	E
	Trade debtors Accrued income Prepayments		7,882 9,813 2,423	14,292 1,619
			20,118	15,911
15	Creditors: amounts	falling due within one year	2022 E	2021 E
		Note
	Trade creditors		2,881	8,434
	PAYE/NI Pensions Accruals Deferred income	16	7,881 1,816 24,313 10,291	10,228 4,167 26,333 7,705
			47,182	56,867

expecte	d in the following year; totalling E10,	91 in 2021/22 (2020/21:	7,705):
		Loan Sharks	Domestic Abuse	Others
		E	E	E
Balance Amount	as at 01 April 2021 released to income earned		6,205	1,500 (1,500)
Amount	deferred in year	2,930	1,156
Balance	as at 31 March 2022	2,930	7,361

17 Financial instruments								2022	2021
								F.	6
Financial assets
Financial assets measured	at	fair	value through		profit 8,	loss:
- Cash at bank and in hand Financial assets that are	debt		instruments		measured	at		388,951	483,464
amortised cost:
—Trade debtors -Accrued income								7,882 9,813	14,292
								409,069	499,375
Financial liabilities
Financial liabilities measured		at amortised		cost:
—Trade creditors								2,881	10,108
- PAYE/Nl —Pensions —Accruals								7,881 1,816 24,313	10,228 4,167 24,659
								47,182	56,867
18 Unrestricted funds
							Balance	Movement	Balance at
							01 April	Between	31 March
							2021	Funds	2022
							E	6	E
General funds: Free reserves Designated funds: Reserves policy Designated funds: Freehold property Designated funds: IT Replacement Designated funds: Premises repairs Designated funds: Staffing reserve Designated funds: Development costs Designated funds: Planned deficits							49,707 207,053 290,000 30,807 50,000 76,914 3,473 19,012	(28,758) (23,053) (20,807) (30,884) 46,527 (19,012)	20,949 184,000 290,000 10,000 50,000 46,030 50,000
Total Unrestricted funds							726,966	(75,987)	650,979

rants received for specif		purposes:
			Balance at			Transfers	Balance at
			01 April	Incoming	Resources	Between	31 March
			2021 f	resources f	expended f	Funds f	2022 f
Core Advice:
Telford &Wrekin Council:		First Point		33,731	(33,797)	66
Other Grants			5,375	2,070	(6,537)		908
			5,375	35,801	(40,334)		908
Debt &Benefits:
MAPS: Debt Advice				153,577	(161,319)	7,742
Help to Claim (Universal Support) Big Lottery Fund: Helping Hands T8W Council'. Children Centre Services HMRC —Good Things Foundation				112,007 24,575 10,000 ~60 306,559	(114,813) (27,587) (13,035) ~63 (323,447)	2,806 3,012 3,035 ~23 16,888
Social Care 8 Support: Domestic and Emotional	Abuse project		167	9,470	(11,825)	2,188
Enable				~0
			167	18,470	(20,825)	2,188
Outreach &Engagement: Outreach				40,500	(44,908)	4,408
Total			5,542	401,330	(429,514)	23,550	908

Analysis ofnet assets between funds
(a) Current year	Unrestricted	Restricted	Total
	funds	funds
	f		f
Fund balances at 31 March 2022are
represented by:
Tangible fixed assets	290,000		290,000
Net current assets	360,979	908	361,887
	650,979	908	651,887
(b) Prior year	Unrestricted	Restricted	Total
	funds	funds
	f	f
Fund balances at 31 March 2021 are
represented by:
Tangible fixed assets	290,000		290,000
Net current assets	436,967	5,541	442,508
	726,967	5,541	732,508

	2022	2021
	f	f
Operating leases which expire:
Within one year
Between one and two years		3,297
Over two years	3,500

24	Reconciliation ofcash flows from operating	Reconciliation ofcash flows from operating	Reconciliation ofcash flows from operating	2022	2021
				5	E
	Net income / (expenditure) for the	reporting	period	(80,621)	(48,052)
	Less: Investment income (Increase) / decrease in debtors			(2,703) (4,207)	(2,98'I ) 21,339
	Increase /(decrease) in creditors			(9,685)	(26,288)
	Net cash provided by operating	activities		(97,216)	(55,922)
25	Analysis ofcash and cash equivalents			2022	2021
				E	E
	Cash at bank and in hand			388,951	483,464
	Total cash and cash equivalents			388,951	483,464

					2022	2021
					E	E
INCOME
Grants for charitable		activities			637,536	771,538
Donations					316	4,659
Bank interest					2,703	2,981
Other income					3,140
TOTAL INCOME					643,695	779,178
EXPENDITURE
Staff &volunteer	costs
Salaries, NI 8 pension					571,110	605,784
Recruitment 8 training					1,736	2,050
Travel 8,Subsistence					1,637	371
Volunteer expenses						248
Other					505	231
					574,988	608,684
Office &ITcosts
CitA insurance					2,280	2,280
Computer 8 telephone			costs		13,561	30,313
Office equipment					1,756	3,992
Postage, stationeny		8	shredding		5,007	3,019
Reference materials		8	memberships		5,704	2,689
Security						684
Other						1 543
					25,308	44,520
Premises costs
Fire maintenance,	Cleaning			8 repairs	8,030	4,588
Heat, light 8 water					9,833	9,766
Insurance —general					3684
					21,547	17,664
Governance 8 Other			costs
Audit &other accounting					5,963	6,926
Legal & professional					77,540	35,720
Bank charges					745	620
Other					18225	113096
					102,473	156,362
TOTAL EXPENDITURE					724,316	827,230
NET INCOME/(EXPENDITURE)					(80,621)	(48,052)