2021-03-31-accounts - Telford And The Wrekin Citizens Advice Bureaux

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Charity number:	Charity number:	1077566
Company	number:	03844929
Authorised	&regulated	by the Financial Conduct Authority;				FRN:617769
Registered	office:	40Tan Bank
		Wellington
		Telford
		TF1 1HW
										Length of
										service
Trustees/Directors:		David Shelmerdine		(Chair)						3years
		Paul Clifford		(Treasurer)						3years
		Cllr Andrew	Burford							5years
		Sam Chilvers								1year
		Cllr Raj Mehta								1year
		Julie Twynholme								1year
		June Slaven				(resigned		March		2021)
		Terry Yarnell		(Vice Chair)		(resigned		February 2021)
Key Personnel:		Caro Hart		-Chief Executive Officer						(left October 2020)
		Nigel Jackson		-Operations	Manager/Joint		Interim	CEO
		Valerie Graham		—Development		Manager/Joint	Interim		CEO
Accountants:		James Holyoak 8 Parker Ltd
		1 Knights Court, Archers Way
		Battlefield,
		Shrewsbury,
		SY1 3GA
Bankers:		Unity Trust Bank
		9 Brindley Place
		Birmingham
		B1 2HB
Solicitors:		MFG Solicitors
		Padmore House
		Hall Court
		Hall Park Way
		Telford
		TF34LX

1.	Objectives and activities
1.1	Charitable objects .........
1.2	Strategic priorities
1.3	Staff and volunteers
1.4	Provision ofservices ......
2.	Achievements and performance
2.1	Working with client
2.2	Staffing .
2.3	Quality monitoring
3.	Financial review
3.1	Financial position									8
3.2	Principal funding sources									9
3.3	Reserves policy .									9
3.4	Investment policy .									10
3.5	Risk management .									10
4.	Plans for future periods								10
4.1	Strategic priorities									10
4,2	COVIO-19 &Going Concern									10
5.	Information on fundraising			practices
5.1	Fundraising code of practice			.
6.	Structure, governance	and management
6.1	Governing document									11
6.2	Organisational structure									11
6.3	Recruitment and appointment			oftrustees. ,						12
6.4	Trustee induction and training									12
6.5	Pay and remuneration ofsenior staff					.				12
6.6	Related parties ..........................									12
7.	Statement of Trustees'	responsibilities							13
8.	Independent Examiner's		report						14
	Statement offinancial	activities							15
	Balance sheet								16
	Cash flow statement .								18
	Notes tothe accounts								19
	Detailed income and expenditure				accounts (management		information	only)	..34

David Shelmerdine	(Chair)		3years
Paul Clifford	(Treasurer)		3years
Cllr Andrew Burford			5years
Sam Chilvers			1year
Cllr Raj Mehta			1yeal
Julie Twynholme			1year
June Slaven		(resigned	March 2021)
Terry Yarnell	(Vice Chair)	(resigned	February 2021)

			Unrestricted Restricted	Unrestricted Restricted	Total	Unrestricted	Restricted	Total
			Funds	Funds	Funds	Funds	Funds	Funds
			2021	2021	2021	2020	2020	2020
	Note		6	6	E	E	E	6
Income from:
Donations and legacies		2	2,909	1,750	4,659	1,304	1,000	2,304
Charitable activities		3	196,501	575,037	771,538	195,333	463,548	658,881
Activities for generating Investments	funds	4 5	2,981		2,981	2,694 8,849		2,694 8,849
Total income			202,391	576,787	779,178	208,180	464,548	672,728
Expenditure on: Charitable activities		6,7	200,721	626,509	827,230	241,143	463,830	704,973
Total expenditure			200,721	626,509	827,230	241,143	463,830	704,973
Net income/(expenditure)
before transfer			1,670	(49,722)	(48,052)	(32,963)	718	(32,245)
Transfers between funds			(52,546)	52,546
Net movement in funds			(50,876)	2,824	(48,052)	(32,963)	718	(32,245)
Reconciliation offunds:
Total funds brought forward at 01 April 2020			777,842	2,718	780,560	810,805	2,000	812,805
Total funds carried
forward at 31March	2021		726,966	5,542	732,508	777,842	2,718	780,560


			Note
Fixed assets
Tangible assets			13		290,000		290,000
Current assets
Debtors			14	15,911		37,310
Cash at bank and	in	hand		483,464		536,405
				499,375		573,715
Current liabilities
Creditors: amounts		falling due
within one year			15	(56,867)		(83,1SS)
Net current assets					442,508		490,560
Total net assets					732,508		780,560
Funds ofthe charity
unrestricted funds			18		49,707		49,478
Designated funds			18		677,259		728,364
Restricted funds			19		5,542		2,718
Total charity funds			21		732,508		780,560

				Note	2021	2020
					6	E
Cash flows from operating	activities:
Net cash provided by operating activities				24	(55,922)	(33,505)
Cash flows from investing	activities:
Interestincome					2,981	8,849
Net cash provided by investing activities					2,981	8,849
Increase I (decrease) in	cash and	cash
equivalents in the reporting	period				(52,941)	(24,656)
Cash and cash equivalents at the beginning			of
the reporting period					536,405	561,061
Cash and cash equivalents	atthe end	ofthe
reporting period				25	483,464	536,405

Income from charitable activities	Income from charitable activities	Income from charitable activities
Grants and contract income receivable			Unrestricted	Restricted	Total	Total
for charitable activity			Funds 6	Funds 6	2021 6	2020f
Core Advice:
Telford 8 Wrekin Council:	Corporate		195,000	37,000	232,000	232,000
Energy projects Other grants			1,501	17,640 14,844	17,640 16,345	18,758 1,550
			196,501	69,484	265,985	252,308
Debt 8 Benefits:
Money Advice 8 Pensions Service: Debt Advice Help to Claim (Universal Support) Big Lottery Fund: Helping Hands Telford &Wrekin Council: Children Centre Services				125,591 111,664 189,529 10,000	125,591 111,664 189,529 10,000	104,064 108,341 50,351 10,000
HMRC - Good Things Foundation Other grants				8,505	8,505	5,000 333
				445,289	445,289	278,089
Social Care 8 Support: Telford &Wrekin Council:	Other	grants				36,564
Telford 8 Wrekin Council:	Armed	Forces Covenant		6,319	6,319	20,000
Brexit Advice Grant						20,000
FDi				3,125	3,125	7,875
Nationwide						6,624
Domestic and Emotional Abuse		project		9,976	9,976
Enable				5,250	5,250
Other Grants				344	344	8,734
				25,014	25,014	99,797
Outreach &Engagement: Newport Oakengates Dawley Madeley Stirchley Had/Lee				5,500 5,000 5,000 5,250 4,000 5,250	5,500 5,000 5,000 5,250 4,000 5,250	S,S00 5,000 5,000 5,250 4,000 2,625
Woodside				5,250	5,250	1,312
				35,250	35,250	28,687
Total income from charitable		activities	196,501	575,037	771,538	658,881

4	Activities	for generating funds
			Unrestricted	Restricted	Total	Total
			Funds f	Funds f	2021 f	2020f
	Training	&other				2,694
						2,694
5	Investments
			Unrestricted	Restricted	Total	Total
			Funds f	Funds f	2021 f	2020f
	Interest	received	2,981		2,981	8,849
			2,981		2,981	8,849

	Unrestricted	Restricted	Total	Total
	Funds	Funds	2021	2020
	f	f	f	f
Core Advice	200,721	61,620	262,341	298,951
Debt &Benefits		478,703	478,703	277,756
Social Care 8 Support		31,119	31,119	99,579
Outreach 8 Engagement		55,067	55,067	28,687
	200,721	626,509	827,230	704,973

Analysis	ofexpend	it	ure	on charitable	activities
				Core	Debt &	Social Care	Outreach	&	Total	Total
				Advicef	Benefits f	8 Supportf	Engagement	f	2021 f	2020 E
Direct costs:
Salaries	and wages			153,052	232,732	17,426	34,978		438,188	410,468
Staff and	volunteers			692	1,963	57	191		2,903	15,282
Office 8	ITcosts			11,770	4,411				16,181	24,445
Other costs					103,474	4,884			108,358	5,625
				165,514	342,580	22,367	35,169		565,630	455,820
Support costs: Staff costs				53,263	94,450	6,076	13,804		167,593	194,660
Office 8	ITcosts			14,730	26,297	1,691	3,845		46,563	20,951
Premises	costs			5,615	9,954	640	1,455		17,664	19,630
Governance costs				23,217	5,421	349	793		29,780	14,598
				96,825	136,122	8,756	19,897		261,600	249,839
Total expenditure				262,339	478,702	31,123	55,066		827,230	704,973
Net incoming resources for the year
									2021	2020
									f	f
This is stated after			charging
Operating leases		—other							1,543	2,263
Auditor's	remuneration:
	Audit									6,000
	Independent		Examination						3,000
	Other financial			services

Employees		2021	2020	2021	2020
		FTE	FTE	Head	Head
		Number	Number	Count	Count
Number ofemployees
The average number ofemployees,
analysed by function was:
Advice workers	and support staff	19	20	26	27
Key management personnel		3	3	3	3
		22	23	29	30
				2021f	2020 E
Employment	costs
Wages and salaries				551,570	551,148
Social security	costs			38,034	38,718
Pension costs				12,836	15,262
				602,440	605,128

Fixed Assets
	Freehold	Computers,		Total
	property	furniture	8
		equipment
	E		6
Cost
At 01 April 2020	290,000	27,320		317,320
At 31 March 2021	290,000	27,320		317,320
Depreciation
At 01 April 2020		27,320		27,320
At 31 March 2021		27,320		27,320
Net book value	290,000			290,000
At 31 March 2021
At 31 March 2020	290,000			290,000

14	Debtors		2021	2020
			E	E
	Trade debtors			21,373
	Accrued income		14,292	13,884
	Prepayments		1,619	1,493
	Other debtors			560
			15,911	37,310
15	Creditors: amounts	falling due within one year	2021	2020
			E	E
		Note
	Trade creditors		8,434	558
	PAVE/NI		10,228	9,632
	Pensions		4,167	4,871
	Accruals		26,333	27,396
	Deferred income	16	7,705	40,698
			56,867	83,155

			Hands	Domestic Abuse	Others
			6	6	6
Balance	as at 01 April 2020		24,516	16,182
Amount	released	to income earned	24,516	9,977
Amount	deferred	in year		6,205	1,500
Balance	as at 31 March 2021			6,205	1,500

17	Financial instruments									2021	2020
										6	E
	Financial assets
	Financial assets measured		at fair		value through		profit 8 loss:
	- Cash at bank and in	hand								483,464	536,405
	Financial assets that	are		debt	instruments		measured	at
	amortised cost:
	-Trade debtors										21,373
	-Accrued income									14,292	13,884
	—Prepayments									1,619	1,493
	-Other debtors										560
										499375	573715
	Financial liabilities
	Financial liabilities measured			at amortised		cost:
	-Trade creditors									10,108	558
	—FAYE/NI									10,228	9,632
	-Pensions									4,167	4,871
	-Accruals									24,659	27,396
	—Deferred income									7,705	40,698
										56,867	83,155
18	Unrestricted funds
					Balance at					Transfers	Balance at
					01 April		Incoming		Resources	Between	31March
						2020	resources		expended	Funds	2021
						E		6	6		6
General funds: Free reserves						49,478				229	49,707
Designated funds: Reserves		policy			224,720					(17,667)	207,053
Designated funds: Freehold		property			290,000						290,000
Designated funds: IT Replacement Designated funds: Premises repairs Designated funds: Staffing reserve Designated funds: Development costs Designated funds: Planned deficits						30,807 50,000 76,914 3,473 52,450			(50,876)	17,438	30,807 50,000 76,914 3,473 19,012
Total	Unrestricted funds				777,842				(50,876)		726,966

				Balance at			Transfers	Balance at
				01 April	Incoming	Resources	Between	31 March
				2020	resources	expended	Funds	2021
				E	E	E	E	E
Core Advice:
Telford &Wrekin Council:			First Point		37,000	(37,000)
Energy projects					17,640	(17,640)
Other Grants					16,594	(11,703)		4,891
Rotary Club Ironbridge				1500		(1,500)
				1,500	71,234	(67,843)		4,891
Debt &Benefits:
MAPS: Debt Advice					125,591	(125,591)
Help to Claim (Universal		Support)			111,664	(111,664)
Big Lottery Fund: Helping			Hands		189,529	(189,529)
TgW Council: Children	Centre Services				10,000	(10,000)
HMRC —Good Things Foundation					8505	~8505
					445,289	(445,289)
Social Care &Support:
T&WCouncil: Armed Forces Covenant					6,319	(6,319)
FD I					3,125	(3,125)
Up Up Project				484	344	(344)		484
Domestic and Emotional		Abuse project		734	9,976	(10,543)		167
Enable					5250	~5250
				1,218	25,014	(25,581)		651
Outreach &Engagement:
Newport					5,500	(5,500)
Oakengates					5,000	(5,000)
Dawley					5,000	(5,000)
Mad eley					5,250	(5,250)
Stirchley					4,000	(4,000)
Had/Lee					5,250	(5,250)
Woodside					5250	~5250
					35,250	(35,250)
Total				2,718	576,787	(573,963)		5,542

Analysis ofnet assets between	funds
(a) Current year		Unrestricted	Restricted	Total
		funds	funds
		6	6
Fund balances at 31March 2021 are
represented by:
Tangible fixed assets		290,000		290,000
Net current assets		436,967	5,541	442,508
		726,967	5,541	732,508
(b) Prior year		Unrestricted	Restricted	Total
		funds	funds
		E	E
Fund balances at 31 March 2020	are
represented by:
Tangible fixed assets		290,000		290,000
Net current assets		487,842	2,718	490,560
		777,842	2,718	780,560

	2021	2020
	E	E
Operating leases which expire:
Within one year		1,108
Between one and two years	3,297
Over two years

24	Reconciliation ofcash flows from operating	Reconciliation ofcash flows from operating	Reconciliation ofcash flows from operating	2021	2020
					E
	Net income /(expenditure) for the	reporting	period	(48,052)	(32,245)
	Less: Investment income			(2,981)	(8,849)
	(Increase) / decrease in debtors			21,399	(27,905)
	Increase /(decrease) in creditors			(26,288)	35,494
	Net cash provided by operating	activities		(55,922)	(33,505)
25	Analysis ofcash and cash equivalents			2021	2020
				E	E
	Cash at bank and in hand			483,464	536,405
	Total cash and cash equivalents			483,464	536,405

					2021	2020
					E	E
INCOME
Grants for charitable			activities		771,538	658,881
Donations					4,659	2,304
Bank interest					2,981	8,849
Other income						2,694
TOTAL INCOME					779,178	672,728
EXPENDITURE
Staff &volunteer		costs
Salaries, Nl &pension					605,784	605,128
Recruitment 8,training					2,050	3,254
Travel 8 Subsistence					371	5,533
Volunteer expenses					248	6,588
Other					231
					608,684	620,503
Office &ITcosts
CitA insurance					2,280	2,280
Computer 8 telephone				costs	30,313	28,011
Office equipment					3,992	2,263
Postage, stationery		&shredding			3,019	8,797
Reference materials		&memberships			2,689	1,105
Security					684	171
Other					1 543	2624
					44,520	45,251
Premises costs
Fire maintenance,	Cleaning &repairs				4,588	3,601
Heat, light 8 water					9,766	12,722
Insurance —general					3310	3307
					17,664	19,630
Governance &Other			costs
Audit &other accounting					6,926	7,770
Legal &professional					35,720	6,542
Trustees' expenses						285
Bank charges					620	74'-I
Other					113096	4249
					156,362	19,589
TOTAL EXPENDITURE					827,230	704,973
NET INCOME/(EXPENDITURE)					(48,052)	(32,245)