## 

|Charity number:|Charity number:|1077566|||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|Company|number:|03844929|||||||||
|Authorised|&regulated|by the Financial Conduct Authority;||||FRN:617769|||||
|Registered|office:|40Tan Bank|||||||||
|||Wellington|||||||||
|||Telford|||||||||
|||TF1 1HW|||||||||
|||||||||||Length of|
|||||||||||service|
|Trustees/Directors:||David Shelmerdine||(Chair)||||||3years|
|||Paul Clifford||(Treasurer)||||||3years|
|||Cllr Andrew|Burford|||||||5years|
|||Sam Chilvers||||||||1year|
|||Cllr Raj Mehta||||||||1year|
|||Julie Twynholme||||||||1year|
|||June Slaven||||(resigned||March||2021)|
|||Terry Yarnell||(Vice Chair)||(resigned||February 2021)|||
|Key Personnel:||Caro Hart||-Chief Executive Officer||||||(left October 2020)|
|||Nigel Jackson||-Operations|Manager/Joint||Interim|CEO|||
|||Valerie Graham||—Development||Manager/Joint|Interim||CEO||
|Accountants:||James Holyoak 8 Parker Ltd|||||||||
|||1 Knights Court, Archers Way|||||||||
|||Battlefield,|||||||||
|||Shrewsbury,|||||||||
|||SY1 3GA|||||||||
|Bankers:||Unity Trust Bank|||||||||
|||9 Brindley Place|||||||||
|||Birmingham|||||||||
|||B1 2HB|||||||||
|Solicitors:||MFG Solicitors|||||||||
|||Padmore<br>House|||||||||
|||Hall Court|||||||||
|||Hall Park Way|||||||||
|||Telford|||||||||
|||TF34LX|||||||||





## 

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## 

|1.|Objectives and activities||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|1.1|Charitable<br>objects<br>.........||||||||||
|1.2|Strategic priorities||||||||||
|1.3|Staff and volunteers||||||||||
|1.4|Provision ofservices ......||||||||||
|2.|Achievements<br>and performance||||||||||
|2.1|Working with client||||||||||
|2.2|Staffing<br>.||||||||||
|2.3|Quality monitoring||||||||||
|3.|Financial<br>review||||||||||
|3.1|Financial<br>position|||||||||8|
|3.2|Principal funding sources|||||||||9|
|3.3|Reserves policy<br>.|||||||||9|
|3.4|Investment<br>policy<br>.|||||||||10|
|3.5|Risk management<br>.|||||||||10|
|4.|Plans for future periods||||||||10||
|4.1|Strategic priorities|||||||||10|
|4,2|COVIO-19 &Going Concern|||||||||10|
|5.|Information<br>on fundraising|||practices|||||||
|5.1|Fundraising<br>code of practice|||.|||||||
|6.|Structure, governance|and management|||||||||
|6.1|Governing<br>document|||||||||11|
|6.2|Organisational<br>structure|||||||||11|
|6.3|Recruitment<br>and appointment|||oftrustees. ,||||||12|
|6.4|Trustee induction<br>and training|||||||||12|
|6.5|Pay and remuneration<br>ofsenior staff|||||.||||12|
|6.6|Related parties<br>..........................|||||||||12|
|7.|Statement of Trustees'|responsibilities|||||||13||
|8.|Independent<br>Examiner's||report||||||14||
||Statement offinancial|activities|||||||15||
||Balance sheet||||||||16||
||Cash flow statement .||||||||18||
||Notes tothe accounts||||||||19||
||Detailed income and expenditure||||accounts (management||information|only)|..34||





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|David Shelmerdine|(Chair)||3years|
|---|---|---|---|
|Paul Clifford|(Treasurer)||3years|
|Cllr Andrew<br>Burford|||5years|
|Sam Chilvers|||1year|
|Cllr Raj Mehta|||1yeal|
|Julie Twynholme|||1year|
|June Slaven||(resigned|March 2021)|
|Terry Yarnell|(Vice Chair)|(resigned|February 2021)|



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||||Unrestricted<br>Restricted|Unrestricted<br>Restricted|Total|Unrestricted|Restricted|Total|
|---|---|---|---|---|---|---|---|---|
||||Funds|Funds|Funds|Funds|Funds|Funds|
||||2021|2021|2021|2020|2020|2020|
||Note||6|6|E|E|E|6|
|Income from:|||||||||
|Donations<br>and legacies||2|2,909|1,750|4,659|1,304|1,000|2,304|
|Charitable<br>activities||3|196,501|575,037|771,538|195,333|463,548|658,881|
|Activities for generating<br>Investments|funds|4<br>5|2,981||2,981|2,694<br>8,849||2,694<br>8,849|
|Total income|||202,391|576,787|779,178|208,180|464,548|672,728|
|Expenditure<br>on:<br>Charitable<br>activities||6,7|200,721|626,509|827,230|241,143|463,830|704,973|
|Total expenditure|||200,721|626,509|827,230|241,143|463,830|704,973|
|Net income/(expenditure)|||||||||
|before transfer|||1,670|(49,722)|(48,052)|(32,963)|718|(32,245)|
|Transfers between funds|||(52,546)|52,546|||||
|Net movement<br>in funds|||(50,876)|2,824|(48,052)|(32,963)|718|(32,245)|
|Reconciliation<br>offunds:|||||||||
|Total funds brought<br>forward<br>at 01 April 2020|||777,842|2,718|780,560|810,805|2,000|812,805|
|Total funds carried|||||||||
|forward at 31March|2021||726,966|5,542|732,508|777,842|2,718|780,560|





## 

## 

## 

||||||2021|||2020||
|---|---|---|---|---|---|---|---|---|---|
||||Note|||||||
|Fixed assets||||||||||
|Tangible assets|||13|||290,000|||290,000|
|Current assets||||||||||
|Debtors|||14|15,911|||37,310|||
|Cash at bank and|in|hand||483,464|||536,405|||
|||||499,375|||573,715|||
|Current liabilities||||||||||
|Creditors: amounts||falling due||||||||
|within one year|||15|(56,867)|||(83,1SS)|||
|Net current assets||||||442,508|||490,560|
|Total net assets||||||732,508|||780,560|
|Funds ofthe charity||||||||||
|unrestricted<br>funds|||18|||49,707|||49,478|
|Designated<br>funds|||18|||677,259|||728,364|
|Restricted funds|||19|||5,542|||2,718|
|Total charity funds|||21|||732,508|||780,560|





## 

## 

|||||Note|2021|2020|
|---|---|---|---|---|---|---|
||||||6|E|
|Cash flows from operating|activities:||||||
|Net cash provided<br>by operating<br>activities||||24|(55,922)|(33,505)|
|Cash flows from investing|activities:||||||
|Interestincome|||||2,981|8,849|
|Net cash provided<br>by investing activities|||||2,981|8,849|
|Increase<br>I<br>(decrease)<br>in|cash<br>and|cash|||||
|equivalents<br>in the reporting|period||||(52,941)|(24,656)|
|Cash and cash equivalents<br>at the beginning|||of||||
|the reporting<br>period|||||536,405|561,061|
|Cash and cash equivalents|atthe end|ofthe|||||
|reporting<br>period||||25|483,464|536,405|





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## 

|Income from charitable activities|Income from charitable activities|Income from charitable activities||||||
|---|---|---|---|---|---|---|---|
|Grants and contract income receivable||||Unrestricted|Restricted|Total|Total|
|for charitable<br>activity||||Funds<br>6|Funds<br>6|2021<br>6|2020f|
|Core Advice:||||||||
|Telford 8 Wrekin Council:|Corporate|||195,000|37,000|232,000|232,000|
|Energy projects<br>Other grants||||1,501|17,640<br>14,844|17,640<br>16,345|18,758<br>1,550|
|||||196,501|69,484|265,985|252,308|
|Debt 8 Benefits:||||||||
|Money Advice 8 Pensions Service: Debt Advice<br>Help to Claim (Universal<br>Support)<br>Big Lottery Fund: Helping<br>Hands<br>Telford &Wrekin Council: Children<br>Centre Services|||||125,591<br>111,664<br>189,529<br>10,000|125,591<br>111,664<br>189,529<br>10,000|104,064<br>108,341<br>50,351<br>10,000|
|HMRC - Good Things Foundation<br>Other grants|||||8,505|8,505|5,000<br>333|
||||||445,289|445,289|278,089|
|Social Care 8 Support:<br>Telford &Wrekin Council:|Other|grants|||||36,564|
|Telford 8 Wrekin Council:|Armed|Forces Covenant|||6,319|6,319|20,000|
|Brexit Advice Grant|||||||20,000|
|FDi|||||3,125|3,125|7,875|
|Nationwide|||||||6,624|
|Domestic and Emotional<br>Abuse||project|||9,976|9,976||
|Enable|||||5,250|5,250||
|Other Grants|||||344|344|8,734|
||||||25,014|25,014|99,797|
|Outreach<br>&Engagement:<br>Newport<br>Oakengates<br>Dawley<br>Madeley<br>Stirchley<br>Had/Lee|||||5,500<br>5,000<br>5,000<br>5,250<br>4,000<br>5,250|5,500<br>5,000<br>5,000<br>5,250<br>4,000<br>5,250|S,S00<br>5,000<br>5,000<br>5,250<br>4,000<br>2,625|
|Woodside|||||5,250|5,250|1,312|
||||||35,250|35,250|28,687|
|Total income from charitable||activities||196,501|575,037|771,538|658,881|





## 

## 

## 

|4|Activities|for generating<br>funds|||||
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
||||Funds<br>f|Funds<br>f|2021<br>f|2020f|
||Training|&other||||2,694|
|||||||2,694|
|5|Investments||||||
||||Unrestricted|Restricted|Total|Total|
||||Funds<br>f|Funds<br>f|2021<br>f|2020f|
||Interest|received|2,981||2,981|8,849|
||||2,981||2,981|8,849|



## 

||Unrestricted|Restricted|Total|Total|
|---|---|---|---|---|
||Funds|Funds|2021|2020|
||f|f|f|f|
|Core Advice|200,721|61,620|262,341|298,951|
|Debt &Benefits||478,703|478,703|277,756|
|Social Care 8 Support||31,119|31,119|99,579|
|Outreach<br>8 Engagement||55,067|55,067|28,687|
||200,721|626,509|827,230|704,973|





## 

## 

## 

|Analysis|ofexpend|it|ure|on charitable|activities||||||
|---|---|---|---|---|---|---|---|---|---|---|
|||||Core|Debt &|Social Care|Outreach|&|Total|Total|
|||||Advicef|Benefits<br>f|8 Supportf|Engagement|f|2021<br>f|2020<br>E|
|Direct costs:|||||||||||
|Salaries|and wages|||153,052|232,732|17,426|34,978||438,188|410,468|
|Staff and|volunteers|||692|1,963|57|191||2,903|15,282|
|Office 8|ITcosts|||11,770|4,411||||16,181|24,445|
|Other costs|||||103,474|4,884|||108,358|5,625|
|||||165,514|342,580|22,367|35,169||565,630|455,820|
|Support costs:<br>Staff costs||||53,263|94,450|6,076|13,804||167,593|194,660|
|Office 8|ITcosts|||14,730|26,297|1,691|3,845||46,563|20,951|
|Premises|costs|||5,615|9,954|640|1,455||17,664|19,630|
|Governance<br>costs||||23,217|5,421|349|793||29,780|14,598|
|||||96,825|136,122|8,756|19,897||261,600|249,839|
|Total expenditure||||262,339|478,702|31,123|55,066||827,230|704,973|
|Net incoming resources for the year|||||||||||
||||||||||2021|2020|
||||||||||f|f|
|This is stated after|||charging||||||||
|Operating<br>leases||—other|||||||1,543|2,263|
|Auditor's|remuneration:||||||||||
||Audit|||||||||6,000|
||Independent||Examination||||||3,000||
||Other financial|||services|||||||





## 


|Employees||2021|2020|2021|2020|
|---|---|---|---|---|---|
|||FTE|FTE|Head|Head|
|||Number|Number|Count|Count|
|Number ofemployees||||||
|The average number ofemployees,||||||
|analysed<br>by function was:||||||
|Advice workers|and support staff|19|20|26|27|
|Key management<br>personnel||3|3|3|3|
|||22|23|29|30|
|||||2021f|2020<br>E|
|Employment|costs|||||
|Wages and salaries||||551,570|551,148|
|Social security|costs|||38,034|38,718|
|Pension costs||||12,836|15,262|
|||||602,440|605,128|





## 

## 

## 

|Fixed Assets|||||
|---|---|---|---|---|
||Freehold|Computers,||Total|
||property|furniture|8||
|||equipment|||
||E||6||
|Cost|||||
|At 01 April 2020|290,000|27,320||317,320|
|At 31 March 2021|290,000|27,320||317,320|
|Depreciation|||||
|At 01 April 2020||27,320||27,320|
|At 31 March 2021||27,320||27,320|
|Net book value|290,000|||290,000|
|At 31 March 2021|||||
|At 31 March 2020|290,000|||290,000|





## 

## 

|14|Debtors||2021|2020|
|---|---|---|---|---|
||||E|E|
||Trade debtors|||21,373|
||Accrued income||14,292|13,884|
||Prepayments||1,619|1,493|
||Other debtors|||560|
||||15,911|37,310|
|15|Creditors: amounts|falling due within one year|2021|2020|
||||E|E|
|||Note|||
||Trade creditors||8,434|558|
||PAVE/NI||10,228|9,632|
||Pensions||4,167|4,871|
||Accruals||26,333|27,396|
||Deferred income|16|7,705|40,698|
||||56,867|83,155|



## 

||||Helping|Hands|Domestic Abuse|Others|
|---|---|---|---|---|---|---|
|||||6|6|6|
|Balance|as at 01 April 2020|||24,516|16,182||
|Amount|released|to income earned||24,516|9,977||
|Amount|deferred|in year|||6,205|1,500|
|Balance|as at 31 March 2021||||6,205|1,500|





## 

## 

## 

|17|Financial instruments|||||||||2021|2020|
|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||||||6|E|
||Financial assets|||||||||||
||Financial assets measured||at fair||value through||profit 8 loss:|||||
||- Cash at bank and<br>in|hand||||||||483,464|536,405|
||Financial<br>assets<br>that|are||debt|instruments||measured|at||||
||amortised<br>cost:|||||||||||
||-Trade debtors||||||||||21,373|
||-Accrued income|||||||||14,292|13,884|
||—Prepayments|||||||||1,619|1,493|
||-Other debtors||||||||||560|
|||||||||||499375|573715|
||Financial liabilities|||||||||||
||Financial<br>liabilities measured|||at amortised||cost:||||||
||-Trade creditors|||||||||10,108|558|
||—FAYE/NI|||||||||10,228|9,632|
||-Pensions|||||||||4,167|4,871|
||-Accruals|||||||||24,659|27,396|
||—Deferred income|||||||||7,705|40,698|
|||||||||||56,867|83,155|
|18|Unrestricted<br>funds|||||||||||
||||||Balance at|||||Transfers|Balance at|
||||||01 April||Incoming||Resources|Between|31March|
|||||||2020|resources||expended|Funds|2021|
|||||||E||6|6||6|
|General funds: Free reserves||||||49,478||||229|49,707|
|Designated<br>funds: Reserves||policy|||224,720|||||(17,667)|207,053|
|Designated<br>funds: Freehold||property|||290,000||||||290,000|
|Designated<br>funds:<br>IT Replacement<br>Designated<br>funds: Premises repairs<br>Designated<br>funds: Staffing reserve<br>Designated<br>funds: Development<br>costs<br>Designated<br>funds: Planned<br>deficits||||||30,807<br>50,000<br>76,914<br>3,473<br>52,450|||(50,876)|17,438|30,807<br>50,000<br>76,914<br>3,473<br>19,012|
|Total|Unrestricted<br>funds||||777,842||||(50,876)||726,966|





## 

## 

## 

|||||Balance at|||Transfers|Balance at|
|---|---|---|---|---|---|---|---|---|
|||||01 April|Incoming|Resources|Between|31 March|
|||||2020|resources|expended|Funds|2021|
|||||E|E|E|E|E|
|Core Advice:|||||||||
|Telford &Wrekin Council:|||First Point||37,000|(37,000)|||
|Energy projects|||||17,640|(17,640)|||
|Other Grants|||||16,594|(11,703)||4,891|
|Rotary Club Ironbridge||||1500||(1,500)|||
|||||1,500|71,234|(67,843)||4,891|
|Debt &Benefits:|||||||||
|MAPS: Debt Advice|||||125,591|(125,591)|||
|Help to Claim (Universal||Support)|||111,664|(111,664)|||
|Big Lottery Fund: Helping|||Hands||189,529|(189,529)|||
|TgW Council: Children|Centre Services||||10,000|(10,000)|||
|HMRC<br>—Good Things Foundation|||||8505|~8505|||
||||||445,289|(445,289)|||
|Social Care &Support:|||||||||
|T&WCouncil: Armed Forces Covenant|||||6,319|(6,319)|||
|FD I|||||3,125|(3,125)|||
|Up Up Project||||484|344|(344)||484|
|Domestic and Emotional||Abuse project||734|9,976|(10,543)||167|
|Enable|||||5250|~5250|||
|||||1,218|25,014|(25,581)||651|
|Outreach<br>&Engagement:|||||||||
|Newport|||||5,500|(5,500)|||
|Oakengates|||||5,000|(5,000)|||
|Dawley|||||5,000|(5,000)|||
|Mad eley|||||5,250|(5,250)|||
|Stirchley|||||4,000|(4,000)|||
|Had/Lee|||||5,250|(5,250)|||
|Woodside|||||5250|~5250|||
||||||35,250|(35,250)|||
|Total||||2,718|576,787|(573,963)||5,542|





## 

## 

## 

## 

## 



## 

|21|Analysis ofnet assets between|funds||||
|---|---|---|---|---|---|
||(a)<br>Current year||Unrestricted|Restricted|Total|
||||funds|funds||
||||6|6||
||Fund balances at 31March 2021 are|||||
||represented<br>by:|||||
||Tangible fixed assets||290,000||290,000|
||Net current assets||436,967|5,541|442,508|
||||726,967|5,541|732,508|
||(b)<br>Prior year||Unrestricted|Restricted|Total|
||||funds|funds||
||||E|E||
||Fund balances at 31 March 2020|are||||
||represented<br>by:|||||
||Tangible fixed assets||290,000||290,000|
||Net current assets||487,842|2,718|490,560|
||||777,842|2,718|780,560|



## 

||2021|2020|
|---|---|---|
||E|E|
|Operating<br>leases which expire:|||
|Within one year||1,108|
|Between one and two years|3,297||
|Over two years|||



## 



## 

## 

|24|Reconciliation<br>ofcash flows from operating|Reconciliation<br>ofcash flows from operating|Reconciliation<br>ofcash flows from operating|activities|2021|2020|
|---|---|---|---|---|---|---|
|||||||E|
||Net income /(expenditure)<br>for the|reporting|period||(48,052)|(32,245)|
||Less: Investment<br>income||||(2,981)|(8,849)|
||(Increase) / decrease<br>in debtors||||21,399|(27,905)|
||Increase /(decrease)<br>in creditors||||(26,288)|35,494|
||Net cash provided<br>by operating|activities|||(55,922)|(33,505)|
|25|Analysis ofcash and cash equivalents||||2021|2020|
||||||E|E|
||Cash at bank and in hand||||483,464|536,405|
||Total cash and cash equivalents||||483,464|536,405|



## 

## 

## 



## 

||||||2021|2020|
|---|---|---|---|---|---|---|
||||||E|E|
|INCOME|||||||
|Grants for charitable|||activities||771,538|658,881|
|Donations|||||4,659|2,304|
|Bank interest|||||2,981|8,849|
|Other income||||||2,694|
|TOTAL INCOME|||||779,178|672,728|
|EXPENDITURE|||||||
|Staff &volunteer||costs|||||
|Salaries,<br>Nl &pension|||||605,784|605,128|
|Recruitment<br>8,training|||||2,050|3,254|
|Travel 8 Subsistence|||||371|5,533|
|Volunteer expenses|||||248|6,588|
|Other|||||231||
||||||608,684|620,503|
|Office &ITcosts|||||||
|CitA insurance|||||2,280|2,280|
|Computer<br>8 telephone||||costs|30,313|28,011|
|Office equipment|||||3,992|2,263|
|Postage, stationery||&shredding|||3,019|8,797|
|Reference materials||&memberships|||2,689|1,105|
|Security|||||684|171|
|Other|||||1 543|2624|
||||||44,520|45,251|
|Premises costs|||||||
|Fire maintenance,|Cleaning &repairs||||4,588|3,601|
|Heat, light 8 water|||||9,766|12,722|
|Insurance<br>—general|||||3310|3307|
||||||17,664|19,630|
|Governance<br>&Other|||costs||||
|Audit &other accounting|||||6,926|7,770|
|Legal &professional|||||35,720|6,542|
|Trustees' expenses||||||285|
|Bank charges|||||620|74'-I|
|Other|||||113096|4249|
||||||156,362|19,589|
|TOTAL EXPENDITURE|||||827,230|704,973|
|NET INCOME/(EXPENDITURE)|||||(48,052)|(32,245)|



