2023-03-31-accounts - Citizens Advice Waltham Forest Ltd

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Registered Office:	220 Hoe Street
	London
	E173AY
Local Citizens Advice Office:	220 Hoe Street
	London
	E173AY
Bankers:	Barclays Bank pic
	278 Hoe Street
	London
	E179QE
Auditors:
	910The Crescent
	Colchester Business Park
	Colchester
	Essex
	CO4 9YQ

Directors and Trustees:	Rachael Agnew	Chair
	Susan Murray-Johnson	Treasurer
	Rachel Gascoigne	Trustee
	Neil Gerrard	Trustee
	James Holdcroft	Trustee
	Jude Lobendhan	Trustee
	Andrea Naylor	Trustee
	Hafeez Hameed	Trustee - resigned 4 January 2023
	Tigho Feldman	Trustee —resigned 31 March 2023
	Co-opted Trustees:
	Mr Wayne RCunningham	Trustee
Chief Executive:	Melissa Tettey —appointed	13June 2022

Issue Type		No. ofissues	No. ofclients
Financial services &capability		10,144	6,968
Benefits Universal	Credit	1,936	905
Benefits' &tax credits		6205	2,213
Debt		3,485	1,405
Charitable Support &Food Bank		1,264	945
Housing		2,178	833
Health &community	care	541	282
Employment		669	289

Issue Type		No. ofissues	No. ofclients
Relationships	and family	423	219
Other		250	144
Immigration	and asylum	461	242
Legal		489	234
Education		64	38
Consumer goods &services		178	69
Tax		248	174
Utilities &communications		248	141
Travel and transport		126
GVA and Hate Crime		39
Grand Total		28,948	15,212

2023
		Notes	2023	2023	2023	2022
			Unrestricted	Restricted	Total	Total
			funds	funds	funds	funds
			F
Income from:
Donations
Charitable activities			530,328	1,139,259	1,669,587	1,910,622
Investment Income			652		652
Other						6,051
Total Income			530,980	1,139,259	1,670,239	1,916,673
Expenditure on:
Charitable activities			491,966	1,210,543	1,702,509	1,913,918
Total Expenditure			491,966	1,210,543	1,702,509	1,913,918
Net income/(expenditure)			39,014	(48,826)	(32,270)	2,755
Transfers between	funds	12	(53,133)	53,133
Net movement in funds			(14,119)	4,307	(32,270)	2,754
Reconciliation offunds:
Total funds brought	forward	12	335,179	111,427	446,606	443,851
Total funds carried	forward	12	321,060	115,734	414,336	446,605

FOR THE YEAR	ENDED 31 MARCH 2	022
		2022	2022	2022	2021
		Unrestricted	Restricted	Total	Total
		funds	funds	funds	funds
		E	E	E	F
Income from:
Donations and legacies
Charitable activities		539,408	1,371,214	1,910,622	2,078,622
Other (including fundraising)		6,051		6,051	6,552
Total income		545,459	1,371,214	1,916,673	2,085,174
Expenditure on:
Raising funds
Charitable activities		554,796	1,359,123	1,913,918	2,059,182
Other
Total Expenditure		554,796	1,359,123	1,913,918	2,059,182
Net income/(expenditure)		(9,337)	12,091	2,755	25,992
before transfers
Transfers between	funds	(54,917)	54,917
Net movement in	funds for the year	(64,254)	67,008	2,755	25,992
Reconciliation offunds:
Balances brought	forward	399,431	44,420	443,851	417,859
Balances carried	forward	335,177	111,428	446,606	443,851

		Unrestricted	Restricted	2023	2022
	Notes	Funds	Funds	Total funds	Total funds
				E
FIXEDASSETS
Tangible Fixed Assets		11,484		11,484	17,061
CURRENT ASSETS
Debtors		13,474	28,909	42,383	313,882
Cash at bank and in hand		479,182	186,638	665820	478 158
		492,656	215,547	708,203	792,040
CREDITORS
Amounts falling due within one
year		56,987	122,271	179258	217145
NET CURRENT ASSETS		435,669	93,276	528,945	574,895
TOTAL ASSETSLESS
CURRENT LIABILITIES		447,153	93,276	540,429	591,956
CREDITORS
Amounts falling due after one
year	10	126,093		126,093	145,350
NET ASSETS		321,060	93,276	414336	446606
FUNDS
Restricted	12		93,276	93,276	111,427
Unrestricted funds	12	447,153		447,153	480,529
Pension reserve	12	(126,093)		(126,093)	(145,350)
		321,060	93,276	414,336	446,606

YEAR ENDED 3I MARCH 2023
STATEMENT OF CASH FLOWS					2023	2022
Operating actives
Net cash provided by (used in) operating			activities		187,010	(215,133)
Investing activities
Payments for tangible fixed assets						(3,420)
Investment income					652	51
Financing activities
Change in cash and cash equivalents		in	the year		187,662	(218,502)
Cash and cash equivalents at beginning			ofthe	year	478,158	696,660
Total cash and cash equivalents	at end ofthe year				665,820	478,158
Reconciliation of net movement	in	funds to		net cash flow	from operating	activities
					2023	2022
S tatement offinancial Activities: Net movement				in funds	(32,270)	2,755
Adjustments for:
Depreciation charges					5,577	(652)
Interest from investments					(652)	(51)
Loss on disposal offixed assets
(Increase)/decrease in debtors					271,499	(207,501)
Increase/(decrease) in creditors					(57,144)	(9,684)
Net cash provided by (used in) operating			activities		187,010	(215,133)

Income from Charitable	Income from Charitable	Activities	Activities
					Unrestricted	Restricted	Total	Total
					Funds	Funds	2023	2022
							Funds	Funds
							F	E
Voluntary income
Donations
Local authority and other			contracts
Grants from London	Borough ofWaltham
Forest - core services					530,328		530,328	460,944
Household Support						95,838	95,838	41,743
Grants for extended services
Waltham Forest Primary Care Trust/North				East
London Foundation	Trust	(Mental Health
Project)						28,728	28,728	27,360
Waltham Forest Housing						95,447	95,447	90,902
Toynbee Hall project						190,918	190,918	218,693
London 8 Quadrant	Housing		Association			36,414	36,414	22,240
Citizens Advice - Pension		Wise				454,691	454,691	412,217
Citizens Advice - Universal			Support					220,231
SEN						3,825	3,825	60,000
City Trust								12,450
Direct Payments						59,987	59,987	80,032
DHSS						97,582	97,582	138,463
Energy redress						2,496	2,496	24,956
Immigration fee income								21,927
Energy Saving Trust						22,458	22,458
Advice in Community						73,333	73,333
Other grants for advisory services								78,464
					530,328	1,161,717	1,692,045	1,910,622
Other Income
Bank interest					652		652	51
Miscellaneous income								6,000
Total Other Income					652		652	6,051

Analysis ofexpenditure	Analysis ofexpenditure	Analysis ofexpenditure
			Unrestricted	Unrestricted		Restricted	Pension	2023	2022
			Generalist	Advice	and	Specialist	Reserve	Total	Total
			Advisory	Information		Advisory
			Services			Services
Charitable		activities
Staff costs			404,600			914,640	(19,257)	1,299,983	1,642,203
Other direct		costs	6,615			120,079		126,694	164,467
Support costs (see below)			100,008			175,824		275,832	252,512
			511,223			1,210,543	(19,257)	1,702,509	2,059,182
Support Costs
Management		8 administration	45,470			80,549		126,019	92,123
Office, IT &		communications	32,104			56,580		88,684	74,806
Premises			17,999			30,923		48,922	71,130
Governance			4,379			7,666		12,045	14,306
Other			56			106		162	147
			100,008			175,824		275,832	252,512
The basis of allocation of support			costs is hours	worked
			Unrestricted	Unrestricted		Restricted	Pension	2022	2021
			Generalist	Advice	and	Specialist	Reserve	Total	Total
			Advisory	Information		Advisory
			Services			Services
Charitable	Activities
Staff costs			457,816	1,814		1,073,159	(7,694)	1,525,095	1,642,203
Other direct		costs	5,200		373	109,651		115,224	164,467
Support costs (see below)			97,128		159	176,313		273,600	252,512
			560,144	2,346		1,359,123	7,694	1,913,919	2,059,182
Support Costs
Management		& administration	32,878		114	59,990		92,982	92,123
Office, IT &		communications	29,888		35	53,616		83,539	74,806
Premises			28,576		21	52,768		81,365	71,130
Governance			5,747		(11)	9,869		15,605	14,306
Other			39			70		109	147
			97,128		159	176,313		273,600	252,512

4	Net expenditure for	the year
			2023	2022
	This is stated after charging:		F
	Depreciation		5,577	(652)
	Auditors' remuneration		10,620	10,080
	Operating lease costs		37,815	59,480
5	Staff Costs and Numbers
	Staff costs include:		2023	2022
	Wages and salaries		1,255,015	1,441,133
	Social security costs		128,839	137,882
	Defined benefit pension costs		37,518
	Defined contribution	pension costs		41,703
	Pension provision		(19,257)	(7,694)
	Other staff costs		10,859	5,054
			1,412,974	1,618,077

The average	number ofemployees, analysed by function was	:
		2023	2022
Advisory services		29	36
Management	and administration	12	14
		41	50

7	Tangible Fixed As	sets
				Improvements	to	Fixtures, fittings
				Property		and equipment	Total
						F	F
	Cost
	At 1 April 2022			26,230		40,172	66,402
	Additions
	Disposals
	At 31 March 2023			26,230		40,172	66,402
	Depreciation
	At 1 April 2022			20,984		28,357	49,341
	Charge for the year			2,623		2,954	5,577
	Disposals
	At 31 March 2023			23,607		31,311	54,918
	Net book value
	At 31 March 2023			2,623		8,861	11,484
	At 31 March 2022			5,246		11,815	17,061
8	Debtors: amounts	falling due within one year
					2023	2022
					F	E
	Prepayments				12,024	14,220
	Accrued income				30,359	299,662
					42,383	313,882
9	Creditors - amounts	falling due within one year
					2023	2022
					F	F
	Trade creditors					15,219
	Fee income received	in advance			4,774	4,774
	Prepaid grant funding				54,667	45,000
	PAYE				29,836	32,105
	Other creditors				36,296	33,243
	Accrued expenses				16,477	15,335
	Pension contributions	- recovery	plan		12,000	12,000
	Client monies				25,208	59,469
					179,258	217,145

	Deferred	income					2023	2022
							F	F
	Deferred	income	at	1	April		49,774	88,073
	Resourced deferred			in the year			15,000	45,000
	Amounts	released	from previous			periods	(49,774)	(83,299)
	Deferred	income	at	31 March			15,000	49,774
	Deferred	income	comprises fee income received				in advance ofservices and prepaid
	grant funding received
	in advance ofservices				to be provided.
	Creditors	-amounts			falling due after
10	one year

					2023	2022
					E	F
Provision		brought
forward					145,350	153,044
Employer
contributions
relating to the
pension	recovery
plan				(12,000)		(12,000)
Unwinding		ofthe	current year	(11,327)		4,306
discount		rate	prior year adj.	4,070
Provision		c/fwd.			126,093	145,350

11	Financial instruments								2023
									E
	Financial assets
	Financial assets measured		at	fair value	through
	net income or expenditure								665,820		478,	158
	Financial liabilities
	Financial liabilities measured			at amortised		cost			179,256		217,145
	Financial assets measured		at	fair value	through net income or expenditure			comprises	cash held	at	bank and	in
	hand
	Financial liabilities measured		at amortised			cost comprise	PAYE, other creditors, accrued expenses				and
	pensions contributions.
12Statement offunds
						At 31			Transfer
						March	Income	Expenditure		s	At 31	March
						2022						2023
						F				E		F
	Restricted Funds
	Toynbee Hall Project (Capitalise)					(39,373)	190,918	(214,089)	62,544
	Waltham Forest Housing					4,480	95,447	(96,087)				3,840
	London &Quadrant Housing
	Association					(10,070)	36,414	(28,782)	2,438
	London Borough ofWaltham		Forest
	Direct Payments					18,881	59,987	(48,009)			30,859
	SENDIASS						3,825					3,825
	Clinical CG					6,049	28,728	(25,786)				8,991
	Citizens Advice - Pension Wise					2,480	454,691	(459,971)	2,800
	Citizens Advice - Universal	Support				48,260		(22,330)	(25,930)
	Social Prescribing (LBWF)					66,074	97,582	(123,899)			39,757
	Household support					15,880	95,838	(115,869)	4,151
	Energy redress					(1,579)	2,496	(8,047)	7,130
	Advice in Community					345	73,333	(67,674)				6,004
	Energy Saving Trust						22,458				22.458
	Other
	Total Restricted Funds					111,427	1,161,717				93,276
	Unrestricted Funds:
	London Borough ofWaltham		Forest
	General Funds					307,281	530,328	(511,223)	(53,133)		273,253
	Other Unrestricted funds Pension reserve				173,248 ~145,350		652	19,257			173,900 ~126,093
	Total Unrestricted funds					335,179	530,980
	Total funds										414,336

Statement offu		nd	s -co	mp	arative	information in r	espect ofthe pre	ceding period i	s as follows
						At 31	Income	Expenditure	Transfer	At 31
						March			s	March
						2021				2022
						F				F
Restricted Funds:
Toynbee Hall, Capitalise				project		(7,758)	218,693	(250,308)		(39,373)
WF Housing						4,853	90,902	(91,275)		4,480
London 8 Quadrant			Housing		Assoc	4,616	22,240	(36,926)		(10,070)
City Trust						3,908	12,450	(19,409)	3,051
London Borough		of Waltham			Forest
Debt advice						3,822	80,032	(64,973)		18,881
Trust for London						(25,919)		(4,346)	30,265
SENDIASS						2,855	60,000	(84,456)	21,601
Clinical CG						4,756	27,360	(26,067)		6,049
Citizens Advice	-	Pension		Wise		14,604	412,217	(424,341)		2,480
Citizens Advice	-	Universal			Support	26,511	220,231	(198,482)		48,260
Social Prescribing						12,172	138,463	(84,561)		66,074
Household Support							41,743	(25,863)		15,880
Energy redress							24,956	(26,535)		(1,579)
Advice in Community							21,927	(21,582)		345
Other
Total Restricted	Funds					44,420	1,371,214	1,359,124	54,917	111,427
Unrestricted Funds:
London Borough		ofWaltham			Forest
General Funds						461,395	460,944	(552,454)	(54,917)	314,968
Other Unrestricted			funds			91,080	84,515	(2,347)		173,248
Pension reserve Total Unrestricted		funds				~153,044 399,431	545,459	7,694 547,107	~54,917	~145,350 342,866
Total funds						443,851	1,916,673	1,906,231		454,293

At 31 March 2022 Citizens Advice Waltham F non-cancellable operating leases as follow:	orest had total commitments	under
	2023	2022
	E	F
Land and buildings
Due within one year	32,000	53,650
Due within two to five years	32,000	49,000
Due in over tive years
	64,000	102,650
Otherleases
Due within one year	5,815	6,322
Due within two to five years	9,304	14,222
Due in over five years
	15,119	20,544

				Value at	Value at
				31/03/2023	31/03/2022
				f000s	KOOOs
The assets in the Plan were:
Multi asset funds				24,903	68,955
Structured equity and LDI				35,116	27,488
Cash				726	5,771
Fair value of Plan assets				60,745	102,214
The actual return on assets		over the period was:		(37,084)	5,301
Present value offunded obligations				111,169	148,768
Fair value of Plan assets				60,745	102,214
Surplus/(deficit) in funded scheme				50,424	46,554
Present value of unfunded	obligations
Unrecognised actuarial gains (losses)
Adjustment in respect ofasset		ceiling
Net liability in balance sheet				50,424	46,554
Reconciliation ofopening	and closing balances ofthe present value ofthe defined				benefit obligation
				31/03/2023	31/03/2022
				FOOOs	FOOOs
Benefit obligation at beginning		ofyear		148,768	161,415
Current service cost				832	771
Interest cost				4,074	3,346
Contributions by Plan participants				0	0
Actuarial (gains)/losses				(35,041)	(11,745)
Benefits paid and expenses				(7,464)	(5,019)
Past service cost				0	0
Settlements				0	0
Business combinations				0	0
Exchange rate				0	0
Benefit obligation at end ofyear				111,169	148,768
Reconciliation ofopening	and closing balances ofthe fair value of Plan assets
				31/03/2023	31/03/2022
				EOOOs	EOOOs
Fair value of Plan assets at	beginning		ofyear	102,214	99,353
Interest income on Plan assets				2,801	2,061
Return on assets, excluding	interest income			(39,885)	3,240
Contributions by employers				3,079	2,579
Contributions by Plan participants				0	0
Benefits paid and expenses				(7,464)	(5,019)
Business combinations				0	0
Settlements				0	0
Exchange rate				0	0
Fair value of Plan assets at end ofyear				60,745	102,214

The amounts recognised in	The amounts recognised in	profit or loss:	profit or loss:
					31/03/2023		31/03/2022
					EOOOs		EOOOs
Service cost - inc. current & past service costs, settlements
Service cost - administrative cost						832	771
Net interest on the net	defined	benefit	liability			1,273	1,285
Total expense						2,105	2,056
Remeasurements of	the net	defined	benefit liability (asset) to be shown			in OCI:
					31/03/2023		31/03/2022
					f000s		FOOOs
Actuarial (gains)/losses	on the	liabilities				(35,041)	(11,745)
Return on assets, excluding interest income						39,885	(3,240)
Changes in the effect	ofthe asset ceiling excluding			interest	income
Total remeasurement	ofthe	net defined benefit		liability	(asset)
to be shown in OCI						4,844	14,985