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|Registered Office:|220 Hoe Street|
|---|---|
||London|
||E173AY|
|Local Citizens Advice Office:|220 Hoe Street|
||London|
||E173AY|
|Bankers:|Barclays Bank pic|
||278 Hoe Street|
||London|
||E179QE|
|Auditors:||
||910The Crescent|
||Colchester Business Park|
||Colchester|
||Essex|
||CO4 9YQ|
|Directors and Trustees:|Rachael Agnew|Chair|
|---|---|---|
||Susan Murray-Johnson|Treasurer|
||Rachel Gascoigne|Trustee|
||Neil Gerrard|Trustee|
||James Holdcroft|Trustee|
||Jude Lobendhan|Trustee|
||Andrea Naylor|Trustee|
||Hafeez Hameed|Trustee - resigned 4 January 2023|
||Tigho Feldman|Trustee —resigned 31 March 2023|
||Co-opted Trustees:||
||Mr Wayne RCunningham|Trustee|
|Chief Executive:|Melissa Tettey —appointed|13June 2022|
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|Issue Type||No. ofissues|No. ofclients|
|---|---|---|---|
|Financial services &capability||10,144|6,968|
|Benefits Universal|Credit|1,936|905|
|Benefits' &tax credits||6205|2,213|
|Debt||3,485|1,405|
|Charitable
Support &Food Bank||1,264|945|
|Housing||2,178|833|
|Health &community|care|541|282|
|Employment||669|289|
##
|Issue Type||No. ofissues|No. ofclients|
|---|---|---|---|
|Relationships|and family|423|219|
|Other||250|144|
|Immigration|and asylum|461|242|
|Legal||489|234|
|Education||64|38|
|Consumer
goods &services||178|69|
|Tax||248|174|
|Utilities &communications||248|141|
|Travel and transport||126||
|GVA and Hate Crime||39||
|Grand Total||28,948|15,212|
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|2023|||||||
|---|---|---|---|---|---|---|
|||Notes|2023|2023|2023|2022|
||||Unrestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
||||F||||
|Income from:|||||||
|Donations|||||||
|Charitable
activities|||530,328|1,139,259|1,669,587|1,910,622|
|Investment
Income|||652||652||
|Other||||||6,051|
|Total Income|||530,980|1,139,259|1,670,239|1,916,673|
|Expenditure
on:|||||||
|Charitable
activities|||491,966|1,210,543|1,702,509|1,913,918|
|Total Expenditure|||491,966|1,210,543|1,702,509|1,913,918|
|Net income/(expenditure)|||39,014|(48,826)|(32,270)|2,755|
|Transfers
between|funds|12|(53,133)|53,133|||
|Net movement
in funds|||(14,119)|4,307|(32,270)|2,754|
|Reconciliation
offunds:|||||||
|Total funds brought|forward|12|335,179|111,427|446,606|443,851|
|Total funds carried|forward|12|321,060|115,734|414,336|446,605|
##
|FOR THE YEAR|ENDED 31 MARCH 2|022||||
|---|---|---|---|---|---|
|||2022|2022|2022|2021|
|||Unrestricted|Restricted|Total|Total|
|||funds|funds|funds|funds|
|||E|E|E|F|
|Income from:||||||
|Donations
and legacies||||||
|Charitable
activities||539,408|1,371,214|1,910,622|2,078,622|
|Other (including
fundraising)||6,051||6,051|6,552|
|Total income||545,459|1,371,214|1,916,673|2,085,174|
|Expenditure
on:||||||
|Raising funds||||||
|Charitable
activities||554,796|1,359,123|1,913,918|2,059,182|
|Other||||||
|Total Expenditure||554,796|1,359,123|1,913,918|2,059,182|
|Net income/(expenditure)||(9,337)|12,091|2,755|25,992|
|before transfers||||||
|Transfers
between|funds|(54,917)|54,917|||
|Net movement
in|funds for the year|(64,254)|67,008|2,755|25,992|
|Reconciliation
offunds:||||||
|Balances brought|forward|399,431|44,420|443,851|417,859|
|Balances carried|forward|335,177|111,428|446,606|443,851|
|||Unrestricted|Restricted|2023|2022|
|---|---|---|---|---|---|
||Notes|Funds|Funds|Total funds|Total funds|
|||||E||
|FIXEDASSETS||||||
|Tangible Fixed Assets||11,484||11,484|17,061|
|CURRENT ASSETS||||||
|Debtors||13,474|28,909|42,383|313,882|
|Cash at bank and in hand||479,182|186,638|665820|478 158|
|||492,656|215,547|708,203|792,040|
|CREDITORS||||||
|Amounts
falling due within one||||||
|year||56,987|122,271|179258|217145|
|NET CURRENT ASSETS||435,669|93,276|528,945|574,895|
|TOTAL ASSETSLESS||||||
|CURRENT LIABILITIES||447,153|93,276|540,429|591,956|
|CREDITORS||||||
|Amounts
falling due after one||||||
|year|10|126,093||126,093|145,350|
|NET ASSETS||321,060|93,276|414336|446606|
|FUNDS||||||
|Restricted|12||93,276|93,276|111,427|
|Unrestricted
funds|12|447,153||447,153|480,529|
|Pension reserve|12|(126,093)||(126,093)|(145,350)|
|||321,060|93,276|414,336|446,606|
##
|YEAR ENDED 3I MARCH 2023|||||||
|---|---|---|---|---|---|---|
|STATEMENT OF CASH FLOWS|||||2023|2022|
|Operating
actives|||||||
|Net cash provided
by (used in) operating|||activities||187,010|(215,133)|
|Investing
activities|||||||
|Payments
for tangible
fixed assets||||||(3,420)|
|Investment
income|||||652|51|
|Financing
activities|||||||
|Change
in cash and cash equivalents||in|the year||187,662|(218,502)|
|Cash and cash equivalents
at beginning|||ofthe|year|478,158|696,660|
|Total cash and cash equivalents|at end ofthe year||||665,820|478,158|
|Reconciliation
of net movement|in|funds to||net cash flow|from operating|activities|
||||||2023|2022|
|S
tatement
offinancial
Activities: Net movement||||in funds|(32,270)|2,755|
|Adjustments
for:|||||||
|Depreciation
charges|||||5,577|(652)|
|Interest from investments|||||(652)|(51)|
|Loss on disposal offixed assets|||||||
|(Increase)/decrease
in debtors|||||271,499|(207,501)|
|Increase/(decrease)
in creditors|||||(57,144)|(9,684)|
|Net cash provided
by (used in) operating|||activities||187,010|(215,133)|
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|2|Income from Charitable|Income from Charitable|Activities|Activities||||||
|---|---|---|---|---|---|---|---|---|---|
|||||||Unrestricted|Restricted|Total|Total|
|||||||Funds|Funds|2023|2022|
|||||||||Funds|Funds|
|||||||||F|E|
||Voluntary
income|||||||||
||Donations|||||||||
||Local authority
and other|||contracts||||||
||Grants from London|Borough ofWaltham||||||||
||Forest - core services|||||530,328||530,328|460,944|
||Household
Support||||||95,838|95,838|41,743|
||Grants for extended services|||||||||
||Waltham
Forest Primary Care Trust/North||||East|||||
||London Foundation|Trust|(Mental Health|||||||
||Project)||||||28,728|28,728|27,360|
||Waltham
Forest Housing||||||95,447|95,447|90,902|
||Toynbee
Hall project||||||190,918|190,918|218,693|
||London 8 Quadrant|Housing||Association|||36,414|36,414|22,240|
||Citizens Advice - Pension||Wise||||454,691|454,691|412,217|
||Citizens Advice - Universal|||Support|||||220,231|
||SEN||||||3,825|3,825|60,000|
||City Trust||||||||12,450|
||Direct Payments||||||59,987|59,987|80,032|
||DHSS||||||97,582|97,582|138,463|
||Energy redress||||||2,496|2,496|24,956|
||Immigration
fee income||||||||21,927|
||Energy Saving Trust||||||22,458|22,458||
||Advice
in Community||||||73,333|73,333||
||Other grants for advisory services||||||||78,464|
|||||||530,328|1,161,717|1,692,045|1,910,622|
||Other Income|||||||||
||Bank interest|||||652||652|51|
||Miscellaneous
income||||||||6,000|
||Total Other Income|||||652||652|6,051|
##
##
|3|Analysis ofexpenditure|Analysis ofexpenditure|Analysis ofexpenditure||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|||||Unrestricted|Unrestricted||Restricted|Pension|2023|2022|
|||||Generalist|Advice|and|Specialist|Reserve|Total|Total|
|||||Advisory|Information||Advisory||||
|||||Services|||Services||||
||Charitable||activities||||||||
||Staff costs|||404,600|||914,640|(19,257)|1,299,983|1,642,203|
||Other direct||costs|6,615|||120,079||126,694|164,467|
||Support costs (see below)|||100,008|||175,824||275,832|252,512|
|||||511,223|||1,210,543|(19,257)|1,702,509|2,059,182|
||Support Costs||||||||||
||Management||8 administration|45,470|||80,549||126,019|92,123|
||Office, IT &||communications|32,104|||56,580||88,684|74,806|
||Premises|||17,999|||30,923||48,922|71,130|
||Governance|||4,379|||7,666||12,045|14,306|
||Other|||56|||106||162|147|
|||||100,008|||175,824||275,832|252,512|
||The basis of allocation of support|||costs is hours|worked||||||
|||||Unrestricted|Unrestricted||Restricted|Pension|2022|2021|
|||||Generalist|Advice|and|Specialist|Reserve|Total|Total|
|||||Advisory|Information||Advisory||||
|||||Services|||Services||||
||Charitable|Activities|||||||||
||Staff costs|||457,816|1,814||1,073,159|(7,694)|1,525,095|1,642,203|
||Other direct||costs|5,200||373|109,651||115,224|164,467|
||Support costs (see below)|||97,128||159|176,313||273,600|252,512|
|||||560,144|2,346||1,359,123|7,694|1,913,919|2,059,182|
||Support Costs||||||||||
||Management||& administration|32,878||114|59,990||92,982|92,123|
||Office, IT &||communications|29,888||35|53,616||83,539|74,806|
||Premises|||28,576||21|52,768||81,365|71,130|
||Governance|||5,747||(11)|9,869||15,605|14,306|
||Other|||39|||70||109|147|
|||||97,128||159|176,313||273,600|252,512|
##
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##
|4|Net expenditure
for|the year|||
|---|---|---|---|---|
||||2023|2022|
||This is stated after charging:||F||
||Depreciation||5,577|(652)|
||Auditors'
remuneration||10,620|10,080|
||Operating
lease costs||37,815|59,480|
|5|Staff Costs and Numbers||||
||Staff costs include:||2023|2022|
||Wages and salaries||1,255,015|1,441,133|
||Social security costs||128,839|137,882|
||Defined benefit pension costs||37,518||
||Defined contribution|pension costs||41,703|
||Pension
provision||(19,257)|(7,694)|
||Other staff costs||10,859|5,054|
||||1,412,974|1,618,077|
|The average|number ofemployees,
analysed
by function was|:||
|---|---|---|---|
|||2023|2022|
|Advisory services||29|36|
|Management|and administration|12|14|
|||41|50|
##
##
|7|Tangible Fixed As|sets||||||
|---|---|---|---|---|---|---|---|
|||||Improvements|to|Fixtures, fittings||
|||||Property||and equipment|Total|
|||||||F|F|
||Cost|||||||
||At 1 April 2022|||26,230||40,172|66,402|
||Additions|||||||
||Disposals|||||||
||At 31 March 2023|||26,230||40,172|66,402|
||Depreciation|||||||
||At 1 April 2022|||20,984||28,357|49,341|
||Charge for the year|||2,623||2,954|5,577|
||Disposals|||||||
||At 31 March 2023|||23,607||31,311|54,918|
||Net book value|||||||
||At 31 March 2023|||2,623||8,861|11,484|
||At 31 March 2022|||5,246||11,815|17,061|
|8|Debtors: amounts|falling due within one year||||||
||||||2023|2022||
||||||F|E||
||Prepayments||||12,024|14,220||
||Accrued income||||30,359|299,662||
||||||42,383|313,882||
|9|Creditors - amounts|falling due within one year||||||
||||||2023|2022||
||||||F|F||
||Trade creditors|||||15,219||
||Fee income received|in advance|||4,774|4,774||
||Prepaid grant funding||||54,667|45,000||
||PAYE||||29,836|32,105||
||Other creditors||||36,296|33,243||
||Accrued expenses||||16,477|15,335||
||Pension
contributions|- recovery|plan||12,000|12,000||
||Client monies||||25,208|59,469||
||||||179,258|217,145||
##
##
||Deferred|income|||||2023|2022|
|---|---|---|---|---|---|---|---|---|
||||||||F|F|
||Deferred|income|at|1|April||49,774|88,073|
||Resourced
deferred|||in the year|||15,000|45,000|
||Amounts|released|from previous|||periods|(49,774)|(83,299)|
||Deferred|income|at|31 March|||15,000|49,774|
||Deferred|income|comprises fee income received||||in advance ofservices and prepaid||
||grant funding
received||||||||
||in advance ofservices||||to be provided.||||
||Creditors|-amounts|||falling due after||||
|10|one year||||||||
||||||2023|2022|
|---|---|---|---|---|---|---|
||||||E|F|
|Provision||brought|||||
|forward|||||145,350|153,044|
|Employer|||||||
|contributions|||||||
|relating to the|||||||
|pension|recovery||||||
|plan||||(12,000)||(12,000)|
|Unwinding||ofthe|current year|(11,327)||4,306|
|discount||rate|prior year adj.|4,070|||
|Provision||c/fwd.|||126,093|145,350|
##
##
##
|11|Financial
instruments||||||||2023||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
||||||||||E||||
||Financial assets||||||||||||
||Financial assets measured||at|fair value|through||||||||
||net income or expenditure||||||||665,820||478,|158|
||Financial
liabilities||||||||||||
||Financial
liabilities
measured|||at amortised||cost|||179,256||217,145||
||Financial assets measured||at|fair value|through
net income or expenditure|||comprises|cash held|at|bank and|in|
||hand||||||||||||
||Financial
liabilities measured||at amortised|||cost comprise|PAYE, other creditors, accrued expenses||||and||
||pensions
contributions.||||||||||||
|12Statement offunds|||||||||||||
|||||||At 31|||Transfer||||
|||||||March|Income|Expenditure||s|At 31|March|
|||||||2022||||||2023|
|||||||F||||E||F|
||Restricted
Funds||||||||||||
||Toynbee
Hall Project (Capitalise)|||||(39,373)|190,918|(214,089)|62,544||||
||Waltham
Forest Housing|||||4,480|95,447|(96,087)||||3,840|
||London
&Quadrant
Housing||||||||||||
||Association|||||(10,070)|36,414|(28,782)|2,438||||
||London Borough ofWaltham||Forest||||||||||
||Direct Payments|||||18,881|59,987|(48,009)|||30,859||
||SENDIASS||||||3,825|||||3,825|
||Clinical CG|||||6,049|28,728|(25,786)||||8,991|
||Citizens Advice - Pension Wise|||||2,480|454,691|(459,971)|2,800||||
||Citizens Advice - Universal|Support||||48,260||(22,330)|(25,930)||||
||Social Prescribing
(LBWF)|||||66,074|97,582|(123,899)|||39,757||
||Household
support|||||15,880|95,838|(115,869)|4,151||||
||Energy redress|||||(1,579)|2,496|(8,047)|7,130||||
||Advice
in Community|||||345|73,333|(67,674)||||6,004|
||Energy Saving Trust||||||22,458||||22.458||
||Other||||||||||||
||Total Restricted
Funds|||||111,427|1,161,717||||93,276||
||Unrestricted
Funds:||||||||||||
||London Borough ofWaltham||Forest||||||||||
||General Funds|||||307,281|530,328|(511,223)|(53,133)||273,253||
||Other Unrestricted
funds
Pension reserve||||173,248
~145,350||652|19,257|||173,900
~126,093||
||Total Unrestricted
funds|||||335,179|530,980||||||
||Total funds||||||||||414,336||
##
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##
|Statement
offu||nd|s
-co|mp|arative|information
in r|espect ofthe pre|ceding
period i|s as follows||
|---|---|---|---|---|---|---|---|---|---|---|
|||||||At 31|Income|Expenditure|Transfer|At 31|
|||||||March|||s|March|
|||||||2021||||2022|
|||||||F||||F|
|Restricted
Funds:|||||||||||
|Toynbee
Hall, Capitalise||||project||(7,758)|218,693|(250,308)||(39,373)|
|WF Housing||||||4,853|90,902|(91,275)||4,480|
|London 8 Quadrant|||Housing||Assoc|4,616|22,240|(36,926)||(10,070)|
|City Trust||||||3,908|12,450|(19,409)|3,051||
|London Borough||of Waltham|||Forest||||||
|Debt advice||||||3,822|80,032|(64,973)||18,881|
|Trust for London||||||(25,919)||(4,346)|30,265||
|SENDIASS||||||2,855|60,000|(84,456)|21,601||
|Clinical CG||||||4,756|27,360|(26,067)||6,049|
|Citizens Advice|-|Pension||Wise||14,604|412,217|(424,341)||2,480|
|Citizens Advice|-|Universal|||Support|26,511|220,231|(198,482)||48,260|
|Social Prescribing||||||12,172|138,463|(84,561)||66,074|
|Household
Support|||||||41,743|(25,863)||15,880|
|Energy redress|||||||24,956|(26,535)||(1,579)|
|Advice
in Community|||||||21,927|(21,582)||345|
|Other|||||||||||
|Total Restricted|Funds|||||44,420|1,371,214|1,359,124|54,917|111,427|
|Unrestricted
Funds:|||||||||||
|London
Borough||ofWaltham|||Forest||||||
|General
Funds||||||461,395|460,944|(552,454)|(54,917)|314,968|
|Other Unrestricted|||funds|||91,080|84,515|(2,347)||173,248|
|Pension reserve
Total Unrestricted||funds||||~153,044
399,431|545,459|7,694
547,107|~54,917|~145,350
342,866|
|Total funds||||||443,851|1,916,673|1,906,231||454,293|
##
##
##
##
|At 31 March 2022 Citizens Advice Waltham
F
non-cancellable
operating
leases as follow:|orest had total commitments|under|
|---|---|---|
||2023|2022|
||E|F|
|Land and buildings|||
|Due within one year|32,000|53,650|
|Due within
two to five years|32,000|49,000|
|Due in over tive years|||
||64,000|102,650|
|Otherleases|||
|Due within one year|5,815|6,322|
|Due within two to five years|9,304|14,222|
|Due in over five years|||
||15,119|20,544|
##
##
##
##
##
##
|||||Value at|Value at|
|---|---|---|---|---|---|
|||||31/03/2023|31/03/2022|
|||||f000s|KOOOs|
|The assets in the Plan were:||||||
|Multi asset funds||||24,903|68,955|
|Structured
equity and LDI||||35,116|27,488|
|Cash||||726|5,771|
|Fair value of Plan assets||||60,745|102,214|
|The actual return on assets||over the period was:||(37,084)|5,301|
|Present value offunded
obligations||||111,169|148,768|
|Fair value of Plan assets||||60,745|102,214|
|Surplus/(deficit)
in funded scheme||||50,424|46,554|
|Present value of unfunded|obligations|||||
|Unrecognised
actuarial
gains (losses)||||||
|Adjustment
in respect ofasset||ceiling||||
|Net liability
in balance sheet||||50,424|46,554|
|Reconciliation
ofopening|and closing balances ofthe present value ofthe defined||||benefit obligation|
|||||31/03/2023|31/03/2022|
|||||FOOOs|FOOOs|
|Benefit obligation
at beginning||ofyear||148,768|161,415|
|Current service cost||||832|771|
|Interest cost||||4,074|3,346|
|Contributions
by Plan participants||||0|0|
|Actuarial
(gains)/losses||||(35,041)|(11,745)|
|Benefits paid and expenses||||(7,464)|(5,019)|
|Past service cost||||0|0|
|Settlements||||0|0|
|Business combinations||||0|0|
|Exchange rate||||0|0|
|Benefit obligation
at end ofyear||||111,169|148,768|
|Reconciliation
ofopening|and closing balances ofthe fair value of Plan assets|||||
|||||31/03/2023|31/03/2022|
|||||EOOOs|EOOOs|
|Fair value of Plan assets at|beginning||ofyear|102,214|99,353|
|Interest income on Plan assets||||2,801|2,061|
|Return
on assets, excluding|interest income|||(39,885)|3,240|
|Contributions
by employers||||3,079|2,579|
|Contributions
by Plan participants||||0|0|
|Benefits paid and expenses||||(7,464)|(5,019)|
|Business combinations||||0|0|
|Settlements||||0|0|
|Exchange rate||||0|0|
|Fair value of Plan assets at end ofyear||||60,745|102,214|
##
##
##
|The amounts
recognised
in|The amounts
recognised
in|profit or loss:|profit or loss:|||||
|---|---|---|---|---|---|---|---|
||||||31/03/2023||31/03/2022|
||||||EOOOs||EOOOs|
|Service cost - inc. current
& past service costs, settlements||||||||
|Service cost - administrative
cost||||||832|771|
|Net interest on the net|defined|benefit|liability|||1,273|1,285|
|Total expense||||||2,105|2,056|
|Remeasurements
of|the net|defined|benefit liability (asset) to be shown|||in OCI:||
||||||31/03/2023||31/03/2022|
||||||f000s||FOOOs|
|Actuarial
(gains)/losses|on the|liabilities||||(35,041)|(11,745)|
|Return on assets, excluding
interest income||||||39,885|(3,240)|
|Changes
in the effect|ofthe asset ceiling excluding|||interest|income|||
|Total remeasurement|ofthe|net defined benefit||liability|(asset)|||
|to be shown
in OCI||||||4,844|14,985|