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2021-03-31-accounts

Contents Page
Reference and Administrative
Information
Report ofthe Trustees (incorporating the Directors' Report) 2-25
Independent
Auditor's		 report 26-28
Statement
of Financial		 Activities 29
Balance Sheet 30
Statement ofCash flows 31
Notes to the Financial Statements 32-43

Advice Lewisham
Partnership
Outputs		 Advice Lewisham
Partnership
Outputs		 CAL Partners TOTAL
90%calls answered 100% 100oi 100%
Total tele
hone contacts		 13754 77% 4 042 23% 17796
Number of IFRs 803 98% 11 2% 814
Number
ofdigital support
a
ointments		 N/A N/A NIA
Total adviser hours on telephone
tria e 6.5FTE 9,891 (65%) 5,172(35%)
Number ofa
ointments		 offered 55% 45% 1,927
Number ofhome visits N/A N/A NIA
Number
ofspecialist		 82(30%) 189(70%) 271
cases a
eals
Number ofresident queries
res ondedtob
email		 87(100%) 87
Number ofresidents
accessing		 Diverted drop-in resources to
services via drop in outreach during pandemic 342
Number ofself help 3,921 3,921

Sub Matter Category Group Sub Matter Category Group Number
Of Clients		 Number
Of Clients		 Sub Matter Category O.o
Clients
Private rented property 474 7.0% Group
Dismissal		 1'06 1.6%
Rent
arrears
-
housing
associations
0'ther
Universal
credit
Personal~inde
endence
Council tax arrears		 payment ] 443
381
386
334
262		 6.6%
5:7%
5.4%
5.0%
3.9		 FIN
BEN
Actual homelessness
Owner occupier property		 90
88
81
81
80		 1.3%
1 3o/
1.2%
1.2%
1:2%
Allowance
Local Authoiity
housing		 206 '3.1% 'Otlier issues 78 1.2%
Benefit Issue
Housiiig assoc. property
Other housing
issues		 388
181
172		 5.8%
2.7
2.6%		 Bank
&
building
society
overdrafts
Attendance
Allowance
Debt Issue		 I 75
71
70		 1 1'/
1 1'/
1:0%
Housing
Benefit
Chaiitable
siippoit		 169
185		 2.5o/o
24		 LA homelessness
service
Fariiily, dependehts"&		 65
84		 1.0o/o
0.9%
artners
Council tax 'reduction
Credit, store &charge card debts
Water s~upp yIsewerage debts		 163
155
147		 2.4%
2.3%
2.2%		 Tspute resolution
Debt Relief 0'rder
Rent arrears: private
landlords		 63
60
58		 09'/
O.go/1
0 9'/
Overpts.
Housing
&Council
Fuel debts
Threateiied
homelessness
Access to+prov'isiori
of
accommodation
Pay+Entitlements
Eiivironmentoneighbour
issues
Ts+Cs of Employment		 140
140
133
131
125
123		 2.1%
2.1%
2 '0%
ig
1.9%
18		 Tax Bens.
15.Furlough Scheme
Housiiig Issue
Rent arrears - LAs or ALMOs
Carers Allowance		 55
53
53
51
49
48		 i 0.8%
08%
0;8%
0.8%
P7
p.7%
Redundancy
Unsecured
personal
loan
Nationality/citizenship		 debts 11?
11'1
109		 17%
1 Bo/
16%		 Unpaid
parking
penalty
cong. chgs.
Catafogue
& mail ordei
Solicitors/barristers		 &
debts		 45
43
41		 P 7%
0.6%
06'/
Emp tribunals+appeals 40 0 6'/

Total Total
Unrestricted Restricted funds funds
Note funds funds 2021 2020
6
Income from:
Donations
and legacies		 2 81 81 2,212
Charitable
activities		 3 173,202 1,374,286 1,547,488 1,077,857
Investment
income		 4 1,794 - 1,794 1,948
Other income 5 2,360 10,200 12,560
Total 177,437 1,384,486 1,561,923 1,082,017
Expenditure
on:
Charitable
activities		 6 116,270 1,388,724 1,504,994 996,211
Total Expenditure 116,270 1,388,724 1,504,994 996,211
Net income
before transfers 10 61,167 (4,238) 56,929 85,806
Transfers
between		 funds (5,846) 5,846
Net movement
in		 funds for the
year 16 55,321 1,608 56,929 85,806
Reconciliation
of		 funds:
Balance brought forward 16 251,371 24,007 275,378 189,572
Balance carried forward 16 t'.306,692 625,615 8332,307 8275,378

As at 31 March 2021
Note 2021 2020
F
Cash flows from operating activities 18 (107,848) 527,407
Cash flows from investing activities
Interest received 1,794 1,948
Net increase I(decrease) in cash and cash equivalents (106,054) 529,355
Cash and cash equivalents brought
forward		 628,531 99,176
Cash and cash equivalents carried forward 8522,477 8628,531
Cash and cash equivalents consists of:
Cash at bank and
in hand		 f522,477 2628,531

ot es to the f inancial s tat ements
for t		 he year ended 31 March 20 21
2 Donations and legacies Unrestricted Restricted Total Total
2021 2021 2021 2020
Voluntary
income
Donations ENII F81 E2,212
All ofthe f2,212 recognised in 2020 related to unrestricted
funds.
3 Income from Charitable Activities
Unrestricted Restricted Total Total
2021f 2021f 2021
F		 2020
6
London Borough of
Lewisham 866,733 866,733 542,714
Capitalise 262,945 262,945 273,648
National
CA		 - EBDx 10,920 10,920 15,000
National
CA		 - Help to Claim 111,434 111,434 108,176
TFL - Legal Team 41,250 41,250 37,000
Social Prescribing 50,000 50,000
SELCE 12,745 12,745
National
CA		 —Grant for
Equipment 18,259 18,259
Other Grants 173,202 173,202 101,319
8173,202 F1,374,286 61,547,488 K1,077,857
4 Investment Income Unrestricted Restricted Total Total
2021 2021 2021 2020
Bank Interest received 61,794 ENII F1,794 K1,948
5 Other Income Other Income Other Income Unrestricted Restricted Total Total
2021 2021 2021 2020
6 6
Insurance claim 2,360 2,360
Secondment income 10,200 10,200
62,360 610,200 612,560 FNil

No tes to the financial state ments
for the		 year ended 31 March 202 1
6 Expenditure
on Charitable		 Support
Activities Direct Costs Costs Total Total
(note 7) (note 8) 2021 2020
Information
and advice
services f1,333,176 f171,818 61,504,994 6996,211
L116,270 (2020:f17,295) ofthe above costs was charged to
(2020:f978,916)ofthe above costs was charged to restricted		 unrestricted
funds and f1,388,72
funds.
7 Analysis ofDirect Costs 2021 2020
Staff and volunteer costs
Partner payments
Office costs
Premises costs
Other costs		 961,604
248,298
91,321
31,000
953		 777,858
166,252
61,333,176 6944,110
8 Analysis ofSupport Costs 2021 2020
Staff and volunteer costs
Office costs
Premises costs		 34,140
82,814		 39,237
39
Other costs
Governance
costs (Note 9)
Pension
liability movement		 2,589
7,580
44,695		 7,623
10,601
(5,399)
6171,818 F52,101
9 Governance
Costs		 2021 2020
Legal, Professional
and
finance
Audit
Trustee Board		 1,980
5,508
92		 4,560
5,500
541
67,580 610,601
10 Net income for the year 2021 2020
This is stated after charging:
Depreciation
Auditor's
remuneration
—audit services		 r1,333
85,508		 E1,610
65,500

11 Information regarding Trustees, Directors and Employees Trustees, Directors and Employees Trustees, Directors and Employees
2021 2020
Wages and salaries 862,582 663,088
Recruitment costs 5,599 20,729
Social security costs 73,802 54,879
Pension costs 31,838 23,633
Staff training and travel costs 11,543 15,529
6985,364 F777,858
The average number of staff employed by the charity (full time equivalent) was:
2021 2020
Direct charitable
work		 34 27
Administrative 2 1
36 28

ote
 s to the fina
 ncial s tat ements
for the year e		 nded 31 March 2021
12 Fixed assets Computer
Equipment
As at 1 April 2020
and 31 March 2021 E4,878
Depreciation
At 1 April 2020 3,545
Charge for the year 1,333
Disposals
At 31 March 2021 64,878
Net book value at
31 March 2021 kNil
Net book value at
31 March 2020 61,333
13 Debtors 2021f 2020
Trade debtors 24,127 20,455
Prepayments 12,056 46,718
Accrued income 40,029 33,990
676,212 6101,163
14 Creditors - amounts falling due within one year 2021 2020f
Trade creditors 12,370 49,173
Other creditors including tax and social security 8,823 16,794
Accruals 100,776 73,281
Deferred income (e.g.grants in advance) 216,683
6121,969 6355,931
Deferred income analysis 2021 2020
r 6
As at 1 April 2020 216,683
Additions
during		 the year
Amounts
released to		 income (216,683) (118,674)
As at 31 March 2021 ENil 6216,683

Analysis ofnet assets between funds
General Restricted Total
2021 Funds
E		 Funds Fundsf
Tangible fixed assets
Current assets 573,074 25,615 598,689
Other liabilities (266,382) (266,382)
Net assets at 31 March 2021 F306,692 f25 615 f332307
Comparative
infor
as follows:		 mation
for		 the analysis of net assets bet ween
funds
in the		 previous
finan		 cial year is
General Restricted Total
2020 Fundsf Funds
E		 Funds
K
Tangible fixed assets 1,333 1,333
Current assets 705,687 24,007 729,694
Other liabilities (455,649) (455,649)
Net assets at 31 March 2020 f251,371 F24,007 2275,378
16 Movement
in funds		 At 1 April Income Expenditure Transfers At 31 March
2020
r.		 2021f
Restricted Funds
London Borough of
Lewisham 26,352 866,733 (867,470) 25,615
Capitalise (899) 273,145 (274,054) 1,808
National
CA - EBDx		 (665) 10,920 (11,016) 761
National
CA - Help		 to
Claim (512) 111,434 (113,655) 2,733
TFL - Legal Team (269) 41,250 (41,051) 70
Social Prescribing 50,000 (50,041) 41
SELCE 12,745 (13,178) 433
National
CA —Grant for
Equipment 18,259 (18,259)
Total Restricted Funds f24,007 E1,384,486 F(1,388,724) E5,846 F25,615
Unrestricted
Funds
General funds 351,089 177,437 (71,575) (5,846) 451,105
Pension
Liability		 (99,718) (44,695) (144,413)
Total Unrestricted Funds E251,371 6177,437 L(116,270) 6(5,846) f306,692
Total Funds 8275,378 E1,561,923 E(1,460,299) fNil f332,307

Financial
commitments		 Financial
commitments
Operating
lease commitments
Total minimum lease payments due under non-cancellable operating
leases for equipment
are as
follows:
2021 2020
6
Due within one year 4,470 4,470
Due within one to five years 4,470
E4,470 r8,940
Reconciliation ofnet income/expenditure to net cash flow from operating activity
2021 2020
Net movement in funds 56,929 85,806
Interest receivable (1,794) (1,948)
Depreciation 1,333 1,610
Movement
in pension scheme
Decrease/(increase)
in debtors		 liability 44,695
24,951		 (5,399)
175,422
Increase/(decrease)
in creditors		 (233,962) 271,916
r.(t07,848) 6527,407

As at As at
31/03/2021 31/03/2020
Assumed life expectancies on retirement at age 65are:
Retiring
today - Males		 21.2 21.2
Retiring
today - Females		 24.1 24.1
Retiring
in		 20 years time - Males 22.6 22.6
Retiring
in		 20 years time - Females 25.7 25.6
Value at Value at
31/03/2021 31/03/2020
6000s ROOOs
The assets in the Plan were:
Multi asset funds 72,995 61,086
Structured Equity 24,849 24,279
Cash 1,509 594
Fair value of Plan assets 99,353 85,959
6000s 6000s
The actual return
on assets		 over the period was: 14,282 188
6000s 6000s
Present
value offunded		 obligations 161,415 140,310
Fair value of Plan assets 99,353 85,959
Surplus/(deficit)
in funded		 scheme (62,062) (54,351)
f000s 6000s
Present value of unfunded obligations
Unrecognised
actuarial
gains (losses)
Adjustment in respect ofasset ceiling and minimum
funding
requirement
Net liability in balance sheet
(ofNational
Citizens Advice)		 62,062 54,351

Notes to the financial statement Notes to the financial statement Notes to the financial statement Notes to the financial statement s
for the year en		 s
for the year en		 ded 31 March 2 021
Reconciliation
ofopening
and closing		 balances ofthe 31/03/2021 31/03/2020
present
value ofthe defined
benefit		 obligation FOOOs f000s
Benefit obligation
at beginning
ofyear
Current
service cost		 140,310
652		 144,378
866
Interest cost
Contributions
by Plan participants		 3,322 3,549
Actuarial
(gains)/losses
Benefits paid and expenses
Past service cost		 21,568
(4,437)		 (2,823)
(5,660)
Settlements
Business combinations
Exchange rate
Benefit obligation
at end ofyear		 161,415 140,310
Reconciliation
ofopening
and closing		 balances ofthe 31/03/2021 31/03/2020
fair value of Plan assets 6000s 8000s
Fair value of Plan assets at beginning
Interest
income on Plan assets
Return
on assets, excluding
interest
Contributions
by employers
Contributions
by Plan participants		 of year
income		 85,959
2,052
12,230
3,549		 88,882
2,183
(1,995)
2,549
Benefits paid and expenses
Business combinations		 (4,437) (5,660)
Settlements
Exchange rate
Fair value of Plan assets at end of year 99,353 85,959
The amounts
recognised
in profit		 or loss: 31/03/2021 31/03/2020
8000s 6000s
Service cost - including
current
and past service costs,
and settlements
Service cost - administrative
cost		 652 866
Net interest
on the net defined
benefit		 liability 1,270 1,366
Total expense 1,922 2,232
Reineasurements
ofthe net defined		 benefit liability 31/03/2021 31/03/2020
(asset) to be shown
in OCI:		 f000s 6000s
Actuarial
(gains)/losses
on the liabilities
Return
on assets, excluding
interest
income
Changes
in the effect ofthe asset ceiling excluding		 21,568
(12,230)		 (2,823)
1,995
interest
income
Total remeasurement
ofthe net defined		 benefit
liability (asset) to be shown
in OCI		 9,338 (828)
End
43